Roto-Rooter Plumbing & Water Cleanup

Photo of Roto-Rooter Plumbing & Water Cleanup

Located in Concord, North Carolina

Address: 363 Church St N Ste 260-I, Concord, NC 28025, United States

Phone: +1 704-888-1722

Rating: 4.9

Services

  • On-site services
  • Language assistance
  • Repair services
  • Appointment required
  • Credit cards

Categories

  • Plumber
  • Contractor
  • Drainage service
  • Excavating contractor
  • Repair service
  • Water damage restoration service
  • Water filter supplier
  • Water softening equipment supplier
  • Water testing service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-24 - Rating: 5)

    I had a fantastic experience with Richard, the field supervisor, who helped me get my water line checked. From the moment he arrived, he was professional, knowledgeable, and attentive to my concerns. He explained the process clearly and made sure I felt comfortable every step of the way.Richards thoroughness in assessing the situation was impressive, and he took the time to answer all my questions. His dedication to customer service truly stood out. I appreciated how he went above and beyond to ensure everything was resolved efficiently.

  • Review 2 (2024-11-10 - Rating: 5)

    We needed quick and effective service for a main sewer line blockage. The technician, Stan, arrived on time and began working immediately. He not only fixed the line and got it operating again but also had some very helpful suggestions to avoid future issues. Very pleased.

  • Review 3 (2024-07-28 - Rating: 5)

    Stan came out to my home today for a clog in the mainline. I called and he was out within two hours. He was extremely polite and respectful. He wore shoe covers, kept the area clean while working, and cleaned up everything perfectly when he was done. He kept me completely informed throughout the whole process. He also educated me on my septic system and piping. I have never been more impressed with a service like I was today. He turned a stressful situation into such a pleasant experience and I could not be more grateful that it was him who came out. He went above and beyond and I want to make sure his employer knows what an asset and valuable employee he is. Thank you for everything, Stan!

  • Review 4 (2024-11-28 - Rating: 5)

    Stan was great when we called RotoRooter to help us with a clogged main sewer line. He arrived promptly, quickly evaluated the problem and got to work getting things flowing again. He was commutative throughout the process, taking care to educate us about the issue, likely causes and, given the age of our home and pipes, ways we could be proactive in preventing the issue for reoccurring.While I don’t wish a clogged line on anyone, if you find yourself in that situation or any other plumbing predicament don’t hesitate to call RotoRooter… and be sure to ask for Stan!!

  • Review 5 (2024-12-28 - Rating: 5)

    Was amazing! Got the job done! Reyes very polite and very respectful. I appreciated everything he did for us.

  • Review 6 (2024-11-22 - Rating: 5)

    We called Roto Rooter for an emergency service call as a second opinion and Stan arrived early and encountered a few hiccups but investigated every route possible to find a solution and achieved that for us. We greatly appreciate his knowledge, diligence and persistence in helping us get back in business.

  • Review 7 (2024-09-11 - Rating: 5)

    Richard Benante came out to fix our water meter and was respectful and extremely helpful. He provided an estimate for us, after turning off the water overflow and provided excellent service. He was able to facilitate communication and a resolution for us with the city of Charlotte. Without his help, we would still have no water in our home. Thank you, Rich!

  • Review 8 (2024-09-19 - Rating: 5)

    We called Roto-Rooter about a plumbing issue. They were prompt in answering the call and getting a plumber to our house. We requested Stan. He arrived on time, located the problem and explained the solution. Stan was very knowledgeable and has the gift of understandable explanations. He always leaves us with what we can do to avoid future problems. Stan is a wonderful representative of Roto-Rooter and we will continue to request him when we have plumbing issues.

  • Review 9 (2024-08-10 - Rating: 5)

    Stan was awesome, he showed up within 30 minutes of calling and was professional, competent, kind, and explained everything as he was working through it. After fixing the issue he explained some tips, hints, and best practices to prevent future issues. Thank you!

  • Review 10 (2024-11-09 - Rating: 5)

    Stan did great work. He was fast to figure out the problem, and quick to fix it. He also gave much appreciated advice on how to prevent the issue from happening again.

  • Review 11 (2024-07-29 - Rating: 5)

    The diagnosis was a clogged A/C drain line. The repairman said they cannot clear it. No air in July in NC. Not good!! Called Roto Rooter and they came within 3 hours of the call and repaired and had the system working fine. Stan was polite, neat, and explained the issue and proceeded to complete the job within an hour. Now that is service!!

  • Review 12 (2024-07-06 - Rating: 5)

    We had issues with drains in two separate bathrooms. Not only did Stan diagnose the problem quickly and rectify the problems he also gave us great advice for the prevention of future issues. We are grateful for the same day appointment and great service!

  • Review 13 (2024-08-03 - Rating: 5)

    Stan is the BEST! Helped me understand exactly what caused my issue and how to avoid future problems. VERY professional and polite- I can’t recommend him highly enough! GREAT service!

  • Review 14 (2024-09-11 - Rating: 5)

    Rich did a fantastic job. Super professional, courteous, and knowledgeable. Would certainly do business again with this company because of my experience with Rich.

  • Review 15 (2024-09-24 - Rating: 5)

    Great work, very prompt and helpful. Rich provided all the information and went out of his way to take care of the issues. Highly recommend.

  • Review 16 (2024-08-05 - Rating: 5)

    Stan showed up late on a Sunday evening to help us clear a main sewer drain. He was on time, polite, efficient and solved the problem. Will ask for Stan again for any plumbing issues

  • Review 17 (2024-06-23 - Rating: 5)

    Stan and his team were incredibly professional and fixed the problem with my sink in less than an hour. My previous plumbing partner sent two technicians out prior and neither were able to solve the problem after several hours. We will certainly be using Roto Rooter moving forward.

  • Review 18 (2024-06-02 - Rating: 5)

    Our plumber Stan was amazing! Very courteous and worked efficiently to unclog our drainage system. Definitely would recommend Roto-Rooter to friends and family. Many Thanks to Stan for his professionalism.

  • Review 19 (2025-01-02 - Rating: 5)

    Great service by the Roto Rooter team - fast, responsive and knowledgeable. Thank you!

  • Review 20 (2024-06-15 - Rating: 5)

    Unquestionably the most professional service available. When I needed help, Stan and Brian were: early, communicated clearly and succinctly, low impact, clean, polite, efficient, and friendly. They solved the problem and moved on.

  • Review 21 (2024-04-17 - Rating: 5)

    Terrence was amazing!! Very professional and empathic. My son has autism and the team at Roto-Rooter was was very understanding. His co-worker Lal-4044 showed the same characteristics . Both guys went above and beyond !! Thanks again for your help and kindness!!!!

  • Review 22 (2024-06-10 - Rating: 5)

    Roto-Rooter has always worked for us. Stan is courteous and did a great job. Also, gave us tips on how to keep things flowing in the future. Everything is now running again. Thank you!

  • Review 23 (2020-09-04 - Rating: 5)

    Dom came today and did a wonderful job. We had roots in our pipes he was able to repair all the damages and saved us some money. Thank you again for the great service!!

  • Review 24 (2024-08-07 - Rating: 5)

    I am extremely pleased with the service done by Adonis this afternoon to clean out the drain in my driveway. Very polite and professional!

  • Review 25 (2024-05-19 - Rating: 5)

    Mr. L was knowledgeable and professional in his work to troubleshoot and resolve my kitchen faucet issue. Mr. L installed a new faucet as required and cleaned up and treated me the customer very well.Thank you Mr. L.

  • Review 26 (2023-11-05 - Rating: 5)

    Mr. Terrence Hicks professionalism is top tier. Even though his age might be young, his knowledge and attentiveness are ones to be valued. He was on time and his responsiveness warmed my heart. I hope this company does well by this young man and keep him for he is definitely a gem!

  • Review 27 (2022-09-06 - Rating: 5)

    Really great experience with everyone involved. Dispatch was extremely helpful and friendly and Reyes, the service person, was extremely nice and professional. He helped us determine whether or not he should install our dishwasher or if we should do it ourselves. I never felt like he was pushy or trying to sell us on something we didn’t need… We ended up having him install it and he did an amazing job (and even took our old one away!) Very glad we called Roto Rooter and would recommend them to anyone.

  • Review 28 (2024-11-09 - Rating: 5)

    Stan , Was very knowledgeable and explained everything to me I would highly recommend this company

  • Review 29 (2024-12-29 - Rating: 5)

    Reyes was a wonderful technician. He was very honest and knowledgeable about our needs.

  • Review 30 (2022-09-06 - Rating: 5)

    Eric D. and Reyes were absolutely amazing. They responded quickly to an emergency water situation at our home on Labor Day. They provided expertise on the situation, worked to find the root cause and corrected the issue. They walked us through each step of the repair and made sure we had a plan for taking care of the issue start to finish. We are grateful they showed up. They were professional, knowledgeable and calm. 10 out of 10 ⭐️

  • Review 31 (2022-12-27 - Rating: 5)

    First time user of Roto Rooter and was very pleased by the whole process.Yesterday, I submitted online to have a technician come out today. I received an email confirmation for the technician to come out today between 8am and 4pm. I received a call 30-45 minutes ahead of tech, advising of tech arrival. Tech Van - 1306, was on time, professional and knowledgeable. He advised up front of costs, depending on what was needed for resolution. Van fixed the clog in 10 minutes. Seeing as this might not be our last clog in the house, Van was great in showing and informing me on some tips of what will help in the future. Thank you Van and Roto Rooter, for a quick fix and smooth process!

  • Review 32 (2023-07-12 - Rating: 4)

    On fortunately this was an all day event. The first tech tried very hard for hours to clean out my drain line in the kitchen. He attempted at least eight times, and the clog would not clear. He called to have another tech with a special machine that will blow out the line. After a long time, it finally worked. But a pipe got cracked so then he had to replace part of the pipes under the sink with new pipes. He finally left about 630 this evening. Both worked very hard and I am satisfied with their job.

  • Review 33 (2023-10-22 - Rating: 4)

    We had a back up and called Roto Rooter. The technician came out and promptly went to work. Turns out the problem was a full septic tank and he dug by hand to locate the septic tank access. He worked very hard, fast and never stopped until he uncovered the lid. Later we had a septic tank company come and pump it out.

  • Review 34 (2019-12-02 - Rating: 5)

    My experience was wonderful. I had to place a call on Thanksgiving Sunday for a pipe clog. I was told a service tech would be here between 2-4. The tech, Michael Martin was here before scheduled time, which was great, found the problem, worked almost 2 hours until it was fixed. He was very knowledgeable and nice. I was also pleased with the cost especially being a Holiday weekend. I would definitely recommend Roto Rooter, and have, to everyone. My experience was very good, and the tech, made me at ease.

  • Review 35 (2023-07-17 - Rating: 5)

    Ben and Van did a marvelous job in my home when I discovered a terrible water leak. They were super helpful and informative. I would highly recommend their service to any and everyone. Im a proud customer for life.

  • Review 36 (2024-11-10 - Rating: 5)

    The technician, Stan, was very insightful and helpful. He fixed our plumbing issue and weve had a couple plumbers over to try and fix our plumbing problem but had no luck. Stan was able to fix the problem and also explain ways to help prevent the problem in the future. He was very helpful and highly recommend him.

  • Review 37 (2024-04-08 - Rating: 5)

    Absolutely perfect!!! Terrance was professional, knowledgeable, respectful and efficient!He’s a great kid! Young man, sorry! I’m 70yo.

  • Review 38 (2022-08-12 - Rating: 5)

    Our service tech was outstanding! So polite and knowledgeable, he found the leak and repaired it. The leak was outside and he went above and beyond by scooping the wet clay back over the repaired water line by hand. This was around 7 pm and I’m sure he would have liked to be done for the day, but he took the time to do his absolute best for us

  • Review 39 (2023-09-26 - Rating: 5)

    Bo was great in every way. I had another company come out twice. The first time, they said the problem was “Fixed”, and it wasn’t. The second time, they said that there was an issue, that they needed to send a “Specialist” out. I didn’t like the sound of that, so I called Roto Rooter up, and they sent Bo out right away.Within 10 minutes, my toilet was fixed.If anyone that reads this, ever has a problem with their “Plumbing”-Call Roto Rooter in Charlotte, and ask them to send “Bo”……

  • Review 40 (2024-09-20 - Rating: 5)

    Great service from Stan. Gave great advice to keep issues resolved.

  • Review 41 (2022-08-11 - Rating: 5)

    The service was excellent and the repairs began within two hours of my call. They repaired a leak, replaced a food disposal unit, and cleared a clog in one of the main drains. He also realigned the pipes under the kitchen sink to make it more efficient. Previously a handyman had commented on the inefficient design under the sink. In addition, because this was the third clog in three years they used a camera and a type of sonar device (???) to check the drainage system. They found that the contractor had installed the the drain pipes between the bathrooms and the kitchen with excessive turns in the layout. This makes them much more susceptible to getting clogged. Even though this last step took a couple of hours, they did not charge extra. I highly recommend this company! Edit: After finishing the review I walked outside to bring my garbage bin into the garage. One of the technicians had already done it for me. Thank you guys!

  • Review 42 (2023-10-11 - Rating: 5)

    Jon was great. He was quick, efficient and did a great job explaining everything. We would absolutely ask for him again. VERY happy customers. 😊

  • Review 43 (2023-10-24 - Rating: 5)

    Bo was professional and helped my wife and I through a very difficult circumstance of our water heater breaking. We both appreciate him coming late in the evening and returning promptly the next day to do an outstanding job!

  • Review 44 (2022-08-22 - Rating: 5)

    Was able to book an appointment online for a drain cleaning. They came within a two hour window. Very professional. Trevor and Muana were thorough with the work and explained every step as well as explained the pricing on the bill. great experience.

  • Review 45 (2020-02-04 - Rating: 5)

    Michael Martin was the greatest! Once he got to my house he began assessing the problem and immediately fixed it once it was located. I asked a ton of questions and not once did he seem annoyed. He was patient and made sure that I understood what he was doing throughout the whole time he was at my home. Before he left, he answered a few more questions and made sure that I knew what to do next and how to prevent further damage. I would recommend him to anyone!On behalf of Roto-Rooter, we called on a Sunday to schedule an appointment for Monday. Their diagnostic fee is the same everyday between 8-5pm! If you decide not to go through with their company, they only charge you the diagnostic fee! We decided to have our plumbing issues taken care of that day and I believe they were very fairly priced for all the work that was put in!

  • Review 46 (2023-03-06 - Rating: 5)

    Van was here within 30 minutes of our initial call to Roto Rooter. He was extremely professional and honest and did a GREAT job! 11 out of 10 would recommend!!!

  • Review 47 (2024-10-04 - Rating: 5)

    Stan was amazing. He educated me on how to prevent future issues with the plumbing in my home and made great recommendations for the future use of my appliances. Thank you Stan for the quick fix and thorough assistance!

  • Review 48 (2020-09-22 - Rating: 5)

    Dominic & Jacob did a great job. This was the second time I used them. They repaired my water main line coming from the meter that had a hole in it on a Sunday. Very professional and good work. Scheduling is the best part of this company. They are very easy to reach even on weekends. They call you when the technician is coming. Not like other plumbing companies that never pick up or return your calls and even when they do don’t arrive when they stated. I will definitely use them again for any future repairs

  • Review 49 (2023-06-14 - Rating: 5)

    Van was awesome! Very professional, cordial and informative. He is extremely knowledgeable and he made sure I understood what was happening with my repair every step of the way.

  • Review 50 (2024-11-09 - Rating: 5)

    Stan was an absolute professional. Knowledgeable courteous and respectful. Identified and cured the drain problem quickly and efficiently along with some preventative tips for future....Highly Recommend!

  • Review 51 (2022-09-06 - Rating: 5)

    Reyes arrived before I arrived due to my being stuck in traffic; he was very understanding. He was polite and professional. He made certain the pipe from the washing machine drained properly, although that required his using a second, larger machine and my running water through the washing machine a number of times. In addition, he took additional time to determine where the line was located.

  • Review 52 (2022-12-19 - Rating: 5)

    It was late Sunday night my main drain pipe under the house was clogged up. Called around and most places was only available the next morning. Called Rotor Rooter they came out within an hour, fixed the issue and did more. Jonathan was super awesome. Will definitely use them again in the future.

  • Review 53 (2021-11-22 - Rating: 5)

    Cody was our tech, he was professional and personable. He was actually a bit early, which was great. He found the cause of our clogged main line and repaired it efficiently, and with the least amount of disturbance possible. Cody actually seemed to enjoy his job and was very willing to let us watch him work, as well as showing us the live feed from the snake camera exactly where and what had caused our problem.If we ever need them again, we’re asking for Cody.

  • Review 54 (2023-01-30 - Rating: 5)

    Im having some issues with my pipes and when ZAI showed up for the call he helped diagnose the issue. He was very quick and professional. I will recommend him and Benjamin Franklin to everyone in need.

  • Review 55 (2023-02-23 - Rating: 5)

    Zai the Roto rooter technician was prompt, friendly, professional, skillful and committed to resolving the issue. He diagnosed the problem and worked to resolve it quickly and efficiently. Awesome professional. The bathroom toilet has been repaired and thank You Jesus working perfectly. I highly recommend Roto Rooter and Zai.

  • Review 56 (2024-11-05 - Rating: 5)

    Stan was very prompt, professional, polite, and extremely thorough. He took the time to explain my problem, what the cost would be, and even suggested some things I could do to try and mitigate further issues from occurring. I could not be happier.Stan, thank you!

  • Review 57 (2022-08-08 - Rating: 5)

    I Called in on a Sunday and within a couple hours they had a technician out to help. Reyes Perez was professional, efficient, and put the problem in terms easily understood. 100% plan to call and request him again the next time we have any issues.

  • Review 58 (2023-10-11 - Rating: 5)

    Rotor rooter sent a rep out same day. He arrived within 2 hours of me calling. He was knowledgeable, professional and fixed the problem in minutes!

  • Review 59 (2024-08-10 - Rating: 5)

    Gordon drove over an hour on a Saturday to change out a three way valve for us after we got a phone call from our water company yesterday!Professional, courteous, super friendly and answered all our questions. He is very knowledgeable in his field and even enjoyed an icee with us on a hot afternoon after he had to go in the crawlspace !Highly recommend and will keep his business card on the fridge 🙂

  • Review 60 (2021-09-24 - Rating: 5)

    I like how they give a 2 hr window when other companies give 4 hours. Plus you get a call where they make sure its ok for them to be on the way, and they arrive right when expected. Quality work and very helpful with questions and explaining their process. Also received a quote from some work that other companies quoted higher. Very satisfied with my experience. I called late in the day Thursday and had an appointment for the following morning so they also can work you in quick depending on what service you need.

  • Review 61 (2021-06-17 - Rating: 5)

    We have used them before for some minor work a few times always ontime and professional. This time it was a larger job, once again they came out estimated the job, told me what would need to be done to be ready for the installation. Becuase.of delays by the tile contractor we made several changes to our timeline. The staff in the office was very responsive each time. They were able to finally come out today to install a new shower drain and shower valve that needed to be done for our bathroom remodel. Galen was on time and courteous. Did a great job keeping me up to date throughout the installation reviewed everything I would need to do once the tile is complete. My thanks

  • Review 62 (2021-03-25 - Rating: 5)

    Andrew did a awesome job. He took the time and explain everything to me where i under stood it and he was honest. i am very thankful for the work he had done. i highly recommend roto- rooter to family and friends.

  • Review 63 (2020-01-05 - Rating: 5)

    Michael martin was was excellent in telling me all possible issues on my main line issue after some very heavy rain had caused my main line to my septic tank prob being full to not allow my flushing of my toilets. He also was great on how to proceed practically and not spend extra for the sake of it. this was a saturday night after 8pm, so timing was bad, but he was there and very good..very friendly and courteous.

  • Review 64 (2022-09-11 - Rating: 5)

    Called at 8:00am, arrived within an hour! Van was very professional and did a great job. Thank you for coming to the rescue. Fair pricing for a Sunday morning service call

  • Review 65 (2019-09-27 - Rating: 4)

    Roto-Rooter was able to provide same day service! It was extremely helpful for a mom of 3 boys who uses her washing machine almost daily! They were quick to job & provided the help we needed! Thank You! I did not give 5 stars because I was a little sticker shocked on how much it cost!

  • Review 66 (2019-10-26 - Rating: 5)

    Roto-rooter was amazing today!! The response was quick and they were very reassuring in a catastrophic event. Tim and Theo were amazing at cleaning up the damage Berry was also wonderful at finding the problem and fixing it. Justin also was my hero I have never had to go through anything like this and he was very patient and willing to help and walk us through all the steps that were to be taken. Thank you roto rooter you were my super hero of the day!!

  • Review 67 (2024-11-09 - Rating: 5)

    Stan was very helpful did a great job. Very nice.

  • Review 68 (2022-09-09 - Rating: 5)

    Within 6 hours from calling, my problems were fixed by Van the technician in a timely manner. I am VERY pleased with the service and will use it again if necessary. Will highly recommend Van for any job needed 👍.

  • Review 69 (2024-12-24 - Rating: 5)

    Rich helped us on Christmas Eve, saved the day!

  • Review 70 (2021-06-08 - Rating: 5)

    We had a clogged main line that was causing sewage to come up through the shower drain (eww), and clogging our toilet . We called Roto Rooter and were given a same-day appointment for the afternoon.Andrew came to our rescue, and performed his magic. He was super professional and friendly. Andrew fully explained the process/cost before doing any work, and explained what he was doing as he was working on our issue.I would definitely recommend this business, and if you are lucky, they’ll send Andrew to your house or business.

  • Review 71 (2022-12-23 - Rating: 5)

    Very cold day but Van from Roto Rotor came out and fixed my leaking faucet before it became a problem due to extreme cold weather moving in. Done quickly and professionally. Thank you so much, Van, for coming over and taking care of my problem leak!

  • Review 72 (2022-09-07 - Rating: 5)

    Andrew is absolutely wonderful and the best plumber ever. He replaced our old worn out faucet with a beautiful new Moen faucet and it is so beautiful. Andrew is an expert plumber. I also had the pleasure of speaking with Roxie and she is an absolute doll. She and Andrew are very special people. Our new faucet gives our kitchen an updated look and it is so much better than the old faucet. We have Andrew and Roto Rooter on speed dial. Thank you Andrew for doing such a great job and thank you Roxie for being so kind. Martha and RobertUpdated 09/07/2022 - Technician ZaiZai did our Water Filter System replacement installation today and he did an excellent job 👏. He was very nice and very professional and his work ethic is outstanding. We would definitely have Zai do work for us in the future as he is an excellent plumber. Thank you Zai and may God richly bless 🙌 you and your family here and in your home country of Burma. Also, thank you Candy for your assistance in this plumbing issue and God bless 🙌 you and your family as well. Gracious Thanks, Martha and Robert Dickerson

  • Review 73 (2023-03-09 - Rating: 5)

    Van Van was the plumber assigned to my job. He was very professional, did an excellent job and gave me maintenance tips to keep my new garbage disposal running well. He did a great job.

  • Review 74 (2020-09-16 - Rating: 5)

    Dominic came out to fix our clogged kitchen sink and did a wonderful job. He was very knowledgeable and professional. I would not hesitate to call him back if another issue came about.

  • Review 75 (2023-06-06 - Rating: 5)

    Removed old cast iron pipes and capped off water supply lines so we could continue with renovation. Very helpful and knowledgeable. Cleaned up too! Van is awesome!

  • Review 76 (2022-08-22 - Rating: 5)

    Services are expensive, but they offer a high quality work. Mr. Van, the technician was very professional, respectful and efficient. He gave us a price discount, worked well, and the problem is solved!

  • Review 77 (2022-07-26 - Rating: 5)

    It was a pleasure working with Roto Rooter. Technician Zai #1188 arrived in a timely manner and was friendly and also was respectful of my home and property. He was also professional. Installed my faucet with care. Id recommend Roto Rooter to anyone.

  • Review 78 (2022-08-10 - Rating: 5)

    Roto-Rooter was very responsive, friendly and professional. They completed drain cleaning in about an hour. My plumber was super nice and made me laugh. Wonderful service!

  • Review 79 (2022-08-18 - Rating: 5)

    Representative was courteous professional and on time explained the details of his performance and yes I would recommend this company to my family and friends my Representatives name was Moana Bo Chang

  • Review 80 (2019-12-06 - Rating: 5)

    My kitchen sink drain clogged up after Thanksgiving and the standard drain-o fix was not working. I put in a call with Roto-Rooter and got a professional sent out. Not only was he able to get my drain cleared, he was able to fix an underlying problem with the way the pipes were laid out (poorly) during a previous renovation. The service is pricy, but you get what you pay for. Well worth it.

  • Review 81 (2022-09-06 - Rating: 5)

    Toto Rooter was professional and timely-able to come the same day. Van, the plumber who came to my home did a great job, and he was very professional and courteous.

  • Review 82 (2023-10-23 - Rating: 5)

    Bo did a great job. He was very professional and took care of our issue very quickly. I could not ask for a better plumber

  • Review 83 (2021-03-08 - Rating: 5)

    Andrew did an excellent job. He was very honest, and I appreciated that very much. He worked very expeditiously, and he was very detailed in his explanations of what work he completed. I was pleased with my experience with Andrew and Roto Rooter.

  • Review 84 (2020-11-03 - Rating: 5)

    I have used Roto-Rooter twice in the last two years and have been extremely satisfied. They fit me in quickly I dont have to wait hours for them. Very friendly and helpful. Excellent work.

  • Review 85 (2023-03-24 - Rating: 5)

    Corey was wonderful! He came in assessed the leak and damaged pipe..check my crawl space to make sure the leak was contained to one area and replaced the copper eroded pipe.

  • Review 86 (2022-01-02 - Rating: 5)

    Cody was excellent. He really took the time to listen to what we needed and what was going on. He had to make expert decisions to get the pipe unclogged. Thank you for your quality and care in the industry.

  • Review 87 (2024-06-03 - Rating: 5)

    Made an appointment over the weekend, they came out first thing. Super quick and helpful.

  • Review 88 (2019-10-14 - Rating: 5)

    We had a stoppage in our main drain line late on a Sunday. We placed the call to Roto-Rooter because we needed it clear and waiting til Monday wasnt an option. Service Tech Mike was onsite very quickly and was able to remove the blockage. We had an excellent experience using Roto-Rooter and would recommend them to anyone.

  • Review 89 (2022-11-23 - Rating: 5)

    Bo came out to fix a leak in my bathroom and finished it in no time. He was courteous, polite, and professional. Will definitely use his services again!

  • Review 90 (2022-07-16 - Rating: 5)

    I tried to snake the problem myself, and failed. The Roto guy, Mr. Motano, quite knowledgeable young man, came the day we called, and understood the nature of our drain system. Decided what to do, and got the plug fixed in short time, explained all, and left with the system clean and guaranteed for 6 months. Cant ask for more.

  • Review 91 (2022-07-13 - Rating: 5)

    This company is awesome. You cant beat thier membership program. The guys they sent out, Bryan, and Tim had the best knowledge and customer service. We will be life long customers.

  • Review 92 (2023-03-24 - Rating: 5)

    Corey was excellent and fixed our problem quickly. He was very professional and knowledgeable. I would highly recommend him to anyone.

  • Review 93 (2021-08-31 - Rating: 4)

    Have used Roto-Rooter twice before, no real issues. This time I called on Saturday evening and was told that the Technician would contact me, however, no one did. Called again on Sunday around 8AM, had to start over again, Technician arrived around noon. I think it was a miscommunication issue, hadnt happen before.

  • Review 94 (2020-02-15 - Rating: 4)

    Michael was very professional, and on time. Service was provided same day, which we needed. I do think the cost was a little pricey, however, Michael did stick around until our problem was fixed.

  • Review 95 (2024-11-09 - Rating: 5)

    Stan did a fast and great job

  • Review 96 (2023-02-17 - Rating: 5)

    Landon was awesome. He fixed our lines in under 5 minutes! Very knowledgeable and kind. Plus a dog person! Thanks Landon.

  • Review 97 (2022-11-21 - Rating: 5)

    Vala the Roto Rooter technician arrived on time. He quickly identified the issue: obstruction caused by improper installation of the toilet. Vala completed the necessary repairs to the toilet. We are grateful to Vala and Roto Rooter for their work.

  • Review 98 (2020-02-10 - Rating: 5)

    We worked with Michael on Friday 2/7/2020 on a flooded basement matter. Michael was exceptional with his customer service skills, as well as his plumbing skills. He was able to determine what was causing the flood. Roto-Rooter will be our first call when we need any further help, because of Michaels response! Thanks Michael!

  • Review 99 (2022-08-20 - Rating: 5)

    Showed up on time and clean my drains out perfectly. Only took him about 15 minutes and all was good. Would use them again but hope there won’t be a need.

  • Review 100 (2022-09-20 - Rating: 5)

    Cory came out and did a wonderful job with our facility! He was very professional and very prompt! I would definitely recommend this company, Ask for Cory.

  • Review 101 (2024-01-24 - Rating: 5)

    Terrence was amazing and very professional I’ll definitely recommend him specifically to my family and friends

  • Review 102 (2023-02-19 - Rating: 5)

    Landon was really knowledgeable and made the whole process easy. And a great all around dude to talk. Would highly recommend their service!

  • Review 103 (2024-08-03 - Rating: 5)

    When we realize we had a problem, we called Roto-Rooter and they were here within the hour and took care of the problem. Stan the technician who came in to help us was outstanding not really explained what was going on, but how things normally work and gave us some recommendations what an outstanding technician he was.

  • Review 104 (2022-08-17 - Rating: 5)

    Very responsive. I called and a tech (Van) was here in less than a hour. Leak was detected and corrected. I’m satisfied with the work and can move on with my day.

  • Review 105 (2024-06-03 - Rating: 5)

    Stan was awesome, arrived fast and had great customer service

  • Review 106 (2020-09-05 - Rating: 5)

    Called the Mooresville office, Heather in the office kept in contact from beginning to end. Technician arrived on time, fully explained what problems were and quoted pricing to us before worked completed. Drain was unclogged and technician cleaned up any spilled water. Will definitely call Rotorooter for any future plumbing needs.

  • Review 107 (2024-07-23 - Rating: 5)

    From Sunday night with Brian to Monday morning with Rich and today with Jeremy and Sam, the service has been fantastic. They’re very hard workers. You should be proud of them.

  • Review 108 (2022-09-07 - Rating: 5)

    This review pertains ONLY to the Roto Rooter Tech named SAI, who came out today to clean the kitchen sink drain P-Trap- a service the Roto Rooter Tech did NOT take care of yesterday, despite being told to clean out the p-trap.SAI is a great tech, arrived a bit early, friendly, responsible ( put on shoe covers before coming inside), job was done in a jiffy and boy, did that p-trap have a bunch of stuff in it. TWO knives, a popsicle stick and gob of something Id rather not think about. Which is how I know the tech from yesterday did not do the job as he was asked to do by husband, nor did he thoroughly test both sinks to make sure the trap was clear.Yesterdays tech not a newbee, which makes this very disappointing indeed.

  • Review 109 (2020-08-07 - Rating: 5)

    My mom had our kitchen drain unclogged, both employees worked very fast and quick and were very respectful, and also took the time to answer questions. Would highly recommend this business and they also do 6 month warranty!

  • Review 110 (2023-01-31 - Rating: 5)

    We need a lot more inventions on fixing a leaking pipes before we dig our yards thank to my son found my leak .I have respect for all plumers that solves the problems before you dig.hopefuly find new ways take it easy. Thanks every one that tried to help me .

  • Review 111 (2021-02-21 - Rating: 5)

    Andrew was amazing! He was honest, upfront and worked efficiently. We appreciate his professionalism during a stressful event on our end.

  • Review 112 (2022-09-16 - Rating: 5)

    The Technician was super nice and worked quickly and did an awesome job and worked late to fix my sink faucet garbage disposal and clogged sink. He was awesome

  • Review 113 (2021-03-02 - Rating: 5)

    Mike was the most awesome and professional tech in the world. Maybe even the best in the universe. He deserves a raise and the Presidential award of bravery. I think I will name my first born son Mike.

  • Review 114 (2021-05-10 - Rating: 5)

    The technician responded quickly, he very professional and courteous. He worked quickly and provided excellent service I highly recommend this service they have taken care of all my plumbing issues.

  • Review 115 (2024-08-23 - Rating: 5)

    Stan provided excellent customer service and resolved our issue.

  • Review 116 (2022-08-27 - Rating: 5)

    The service was excellent. He told me the problem and gave me the price that they have listed for every action. Info was clear and understandable! Will definitely use again.

  • Review 117 (2021-07-06 - Rating: 5)

    Professional, personable, knowledgeable.Andrew came out and helped out. He was quick with the repair, and did what he could to keep our costs down.

  • Review 118 (2023-04-03 - Rating: 5)

    I called early this morning and technicians were here by 9:00 a.m.. They were here an hour. Very professional and courteous. Thank you Van and associate.

  • Review 119 (2024-06-01 - Rating: 5)

    Stan was extremely knowledgeable and professional. He fixed my plumbing issues and offered good advice on preventive maintenance. I plan on replacing my kitchen faucet so I will definitely call your company and request Stan for the job. This service experience exceeded my expectations. Thanks!

  • Review 120 (2022-09-15 - Rating: 5)

    Jeff did wonderful providing us with detailed information regarding our issue. We were very pleased with his work.

  • Review 121 (2022-09-03 - Rating: 5)

    Mr. JiuHua was fantastic! Very friendly and professional. In the future if I need anything else done I will definitely be asking for him!

  • Review 122 (2021-01-23 - Rating: 5)

    Fast same day service. Had all the equipment to unclog a main floor drain. Had camera to show pipe cleaned from floor to septic.Line had roots growing which caused backup to begin with

  • Review 123 (2022-07-28 - Rating: 5)

    Corey was very professional and competed the job quick. He was able to provide a great price. THANKS COREY!!!

  • Review 124 (2023-08-01 - Rating: 5)

    Our technician (Lol) was very pleasant and helpful. He is very knowledgeable and efficient.

  • Review 125 (2020-01-15 - Rating: 5)

    Michael Martin was about as friendly as they come. Problem was diagnosed fast and repaired flawlessly in no time.I would definitely recommend them.

  • Review 126 (2023-08-25 - Rating: 5)

    The tech 4044 was good at what he do.He was neat and sharp in his job.Very nice and did a great job. Today .Thanks

  • Review 127 (2023-04-07 - Rating: 5)

    They unclog my kitchen sink in a few minutes. Mr. Van and his man know their job and friendly. I would call them again in the future....

  • Review 128 (2024-06-10 - Rating: 5)

    Stan was quick, efficient and all around the best service we have used in Charlotte. He even recommended a different product to use that was better for our office space. Would highly recommend to anyone!

  • Review 129 (2023-10-22 - Rating: 5)

    Very responsive and on time. Fully explained situation and best options to fix issue. Highly recommend.

  • Review 130 (2024-09-15 - Rating: 5)

    Stan did a great job!

  • Review 131 (2022-08-08 - Rating: 5)

    Reyes was responsive, receptive, and prompt. I most definitely will be calling again if I have any plumbing needs in the future.

  • Review 132 (2022-09-15 - Rating: 5)

    Zae did a good job communicating, addressing, and finding a quick resolution for the problem in my home while I scheduled a full line replacement

  • Review 133 (2024-07-06 - Rating: 5)

    Great work done by Stan. Highly recommend.

  • Review 134 (2022-11-25 - Rating: 4)

    Pain free and very knowledgeable. Made it simple to understand what was going on. I thanked them for everything, they were awesome

  • Review 135 (2020-07-30 - Rating: 5)

    The services that were provided were excellent. Customer service goes a long way and the two gentlemen services were above and beyond. They explained the entire process in detail prior to beginning the job. Definitely 5Star Service!!!!!!!!!!!!

  • Review 136 (2023-02-18 - Rating: 5)

    Bon did a great job unclogging my main sewer line. He was prompt, professional and respectful.

  • Review 137 (2021-09-03 - Rating: 5)

    I highly recommend this company for plumbing services. All work was completed in a timely manner and as quoted in the estimate. I will definitely use their services for future work.

  • Review 138 (2022-12-06 - Rating: 5)

    Jesse was really great and listened to me about my concerns and past experiences to help determine the base issues.

  • Review 139 (2023-03-02 - Rating: 5)

    The service tech responded very quickly to fix our clogged pipe. The work was completed very quickly and efficiently.

  • Review 140 (2021-05-17 - Rating: 5)

    I was very pleased with the quick response I received, especially with it being Saturday. The technician arrived within an hour and quickly found and repaired the leak.

  • Review 141 (2024-09-15 - Rating: 5)

    Very prompt and knowledgeable service.

  • Review 142 (2024-05-21 - Rating: 5)

    L was fantastic and didn’t stop until my issue was fixed

  • Review 143 (2024-06-02 - Rating: 5)

    We bought a 1960s and had a clog in our old piping. We called Rotorooter and Stan was our technician. He was very friendly and informative. He quickly diagnosed and solved our issue. Furthermore, he gave us many recommendations of methods and products that would help prevent further issues given the nature of our old pipes. Im very glad we called and that Stan was able to help us so thoroughly

  • Review 144 (2023-08-20 - Rating: 5)

    BO was awesome! He answered all my questions and was efficient with the repair. Thank you Bo!

  • Review 145 (2022-09-02 - Rating: 5)

    Jeff and Brian did a great job. Fast, professional, and thorough. Would call them again.

  • Review 146 (2020-08-25 - Rating: 5)

    Dom was an excellent plumber. He also kept a messy job contained and cleaned up excellently afterwards. Very happy with the work.

  • Review 147 (2023-10-10 - Rating: 5)

    I had a last minute plumbing emergency and Bo arrived within the next two hours of me calling and was able to promptly fix the problem!

  • Review 148 (2024-04-17 - Rating: 5)

    Great service!!! Their technicians are all top notch

  • Review 149 (2021-03-18 - Rating: 5)

    Andrew was really good and quick finding where the leak was coming from and fixed the issues. He’s professional and know exactly what to do! Thank you Andrew!!

  • Review 150 (2023-11-05 - Rating: 5)

    Very great work, was on time and very professional. I highly recommend there services

  • Review 151 (2022-08-29 - Rating: 5)

    I appreciate the gentleman’s patient and making sure that I don’t experience this problem again by chicken Nuggies the outside sort of line but the inside toilet as well.

  • Review 152 (2023-08-03 - Rating: 5)

    I had a leak that Van fixed. He was very professional and did a great job!

  • Review 153 (2023-02-07 - Rating: 5)

    Had a clog in my sink due to corrosion of galvanized pipes. Service tech was great and got everything flowing again.

  • Review 154 (2023-11-05 - Rating: 5)

    Terrance did a great job and resolved all my plumbing issues.

  • Review 155 (2022-07-16 - Rating: 5)

    Came to my house within two hours of me noticing a major plumbing problem, quickly identified the issue and resolved within an hour or so. Thanks so much!

  • Review 156 (2022-07-23 - Rating: 5)

    Tech was very knowledgeable and professional. Also shareed some info on maintenance of my new appliance.

  • Review 157 (2021-06-21 - Rating: 5)

    Unclogged my toilet so fast - It was amazing to see how easy they work. Professional job all around and so easy to deal with. Thanks so much!

  • Review 158 (2022-08-12 - Rating: 5)

    Van was very courteous and professional. Fair price for great work. Thank You.

  • Review 159 (2022-03-02 - Rating: 5)

    The plumber was very nice and informed us of everything that would need to be done and got it done quickly. Great worker!

  • Review 160 (2020-09-16 - Rating: 5)

    I called them up and had same day service. I was happy with the price and you get a warranty, wow on plumbing job.

  • Review 161 (2022-07-30 - Rating: 5)

    Van was great! Came to do a sink repair and was quick and thorough. Great experience!

  • Review 162 (2023-04-04 - Rating: 5)

    Replaced the water pressure regulator and main water valve, that were leaking.Great to deal with, quality work!

  • Review 163 (2020-12-13 - Rating: 5)

    EXCELLENT WORK FIXED PROBLEM WITHOUT DELAYS. VERY REFRESHING IN A TIME WHEN EVERYONE SAYS BECAUSE OF COVID THERE WILL BE A DELAY IN RESPONSE TIME AND PARTS ETC. WEVE ALL HEARD THE SAME EXCUSES FOR A WHILE.

  • Review 164 (2023-08-25 - Rating: 5)

    Jeff was very professional and helpful and seemed to know what he was talking about!

  • Review 165 (2020-12-29 - Rating: 5)

    It is clean and looks great. He answered all my question and did and great job .This is my second time using this company and they do an outstanding job

  • Review 166 (2020-02-16 - Rating: 5)

    Very happy with these guys...we had our 80gallon hot water heater leak...they rearranged scheduling to have someone come and assess our needs..technician returned to once but twice as the damage was worse then anticipated and we needed to do repairs prior to installing new one..

  • Review 167 (2024-04-06 - Rating: 5)

    Prompt and good service. Terrence fixed the problem quickly and easily.

  • Review 168 (2022-08-01 - Rating: 5)

    They were fast & reliable!! Everyone I dealt with was AMAZING!! LALSANGMUANA and Stephanie were THE BEST!!!!

  • Review 169 (2022-07-17 - Rating: 5)

    Luis was very professional and well mannered. He definitely cares about customer service!!

  • Review 170 (2024-05-19 - Rating: 5)

    L was very professional helped us with our needs.

  • Review 171 (2021-01-08 - Rating: 5)

    Mike was a true pro. Helpful...friendly and knowledgeable! Highly recommend his work. Thank you!

  • Review 172 (2023-06-14 - Rating: 5)

    Van the technician was very thorough and knowledgeable about the water device repair.

  • Review 173 (2022-09-14 - Rating: 5)

    Pricing a little steep but installer was professional, timely and neat. Same day service.

  • Review 174 (2021-03-05 - Rating: 5)

    Andrew was very good and professional I would definitely recommend him and your company for any plumbing services

  • Review 175 (2021-10-09 - Rating: 5)

    Extremely professional and efficient. Would recommend to others. Told me exactly what the problem was and how he would fix it.

  • Review 176 (2022-11-26 - Rating: 5)

    Great company with great employees!They have a fast response time and very knowledgeable.

  • Review 177 (2024-02-16 - Rating: 5)

    Terrence was a champ!!!Late hours getting the job done and all with a smile and much concern.Thanks for all you do.You are much appreciated.The tenants Thank you as well.

  • Review 178 (2022-08-21 - Rating: 5)

    The technician was fantastic. They came on time and the work was outstanding

  • Review 179 (2022-07-27 - Rating: 5)

    Jihua was professional and very informative. I would recommend his services to my friends.

  • Review 180 (2021-07-08 - Rating: 5)

    Gaylon was great!!! Roxy was amazing as well. Team is awesome!

  • Review 181 (2023-11-05 - Rating: 5)

    Very professional…will definitely be using them again!

  • Review 182 (2024-04-06 - Rating: 5)

    Very good guy, went through the whole process and let me know the cost to fix issues.

  • Review 183 (2021-03-08 - Rating: 5)

    Great experience. Friendly technician was on time and got the job done quickly and efficiently.

  • Review 184 (2023-02-27 - Rating: 5)

    Van did a wonderful job and was in and out in 20 mins.

  • Review 185 (2023-03-07 - Rating: 5)

    Van was able to quickly deduce the problem and resolve it in a short amount of time.

  • Review 186 (2023-03-23 - Rating: 5)

    They done a great job i told my friends at work about them

  • Review 187 (2019-09-17 - Rating: 5)

    Was very pleased with Mike who came out and did the work. Will call back for sure when needed.

  • Review 188 (2023-08-16 - Rating: 5)

    I am using this e mail account because I cannot get into my em ai account.

  • Review 189 (2023-05-10 - Rating: 5)

    Under Mount sink repair. Did a great job and was very fast.

  • Review 190 (2020-10-03 - Rating: 5)

    Michael and Blake were on time, professional, and pleasant. Highly recommend.

  • Review 191 (2021-08-12 - Rating: 5)

    Cody is the best plumber i have seen in a long time he dose excellent work

  • Review 192 (2023-06-08 - Rating: 5)

    Very professional, fast service, understanding , great guy!

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