Horizon Services - Air Conditioning, Heating, Plumbing & Electrical

Photo of Horizon Services - Air Conditioning, Heating, Plumbing & Electrical

Located in Concord, North Carolina

Address: 269 Executive Park Dr NE, Concord, NC 28025, United States

Phone: +1 984-213-4275

Rating: 4.8

Services

  • Online estimates
  • On-site services
  • Repair services
  • Appointment required

Categories

  • Electrician
  • Air conditioning contractor
  • Air conditioning repair service
  • HVAC contractor
  • Heating contractor
  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-07 - Rating: 5)

    We had such a great experience with both Jeremiah and Jessie who came out to assess a huge plumbing issue that another company actually made worse for us… they arrived promptly, consistently updated us on what and WHY they were doing things and stayed until the job was done. Super nice and helpful guys who made us feel confident they were working hard to resolve our issue. I could not recommend them enough and both deserve a promotion for their outstanding knowledge and professionalism. You rarely find this type of 5-star service!

  • Review 2 (2025-01-02 - Rating: 5)

    We had a small leak from our house to the meter. Chad and Jeremiah did a great job finding the leak in the yard and quickly fixed it. They also discovered our sewer line was missing its cap and fixed that too. They were friendly and professional. They explained everything they did and why. If I need a plumber again, I would gladly hire them.

  • Review 3 (2025-01-06 - Rating: 5)

    I would 100% recommend Horizon. Jeremiah was amazing! He arrived quickly and worked promptly to repair my gas line. He went above and beyond and exceed my expectations. I will gladly be a repeat customer.

  • Review 4 (2024-12-13 - Rating: 5)

    The representative tech for this company was awesome. I’ve been getting quotes for a water heater all week long from other companies and it wasn’t until this moment the detail that this representative and explanation he took the time that the early explain the job and all the requirements that he’s gonna have to do. It went to that moment and I was sold because I had hadn’t had that experience and knowing that there’s a company that would treat it as if they were building their own in their own personal homes was just beyond rare these days and when you find them it’s awesome

  • Review 5 (2024-11-07 - Rating: 5)

    Jeremiah and Jessie were awesome! They were professional, friendly and kept us aware of what was going on. They should get a raise for what all they had to do and for how long they were out here dealing with this issue, especially Jeremiah. I would refer them to anyone needing these types of service.Jodi Smith

  • Review 6 (2024-08-28 - Rating: 5)

    Thank you for a great install of a 24KW generator! Excellent communication and excellent detail with install. Thank you! I will recommend you to everyone needing a generator for their home.

  • Review 7 (2025-01-08 - Rating: 5)

    I was really impressed with Horizon. When piedmont gas had to shut off a leak, horizon actually emailed me to see if i needed a contractor. Jeremiah who came out was very thorough, very pleasant to interact with and ensured I understood what he was going to do to resolve it and ensure I inspected it afterwards. He even went out of his way to triple check another item as he was finishing up to prevent any issues with my gas being turned back on. If it wasn’t for Horizon and Jeremiah I’d be sitting in the cold tonight ( piedmont couldn’t come out till tomorrow and the hvac co I usually use couldn’t come out till 8 pm tonight — which meant no way I’d get piedmont out tonight ).Great job and I plan to call Jeremiah for some plumbing work this spring!

  • Review 8 (2024-10-17 - Rating: 5)

    I have been using Horizon for several years and they have been wonderful. We had a back up and Jeremiah came out same day and fixed that and my leaky sink. It also wasnt the first time having him fix our plumbing. He does an exceptional job and is always friendly. Youd be lucky to have him fix any plumbing issues you might have.

  • Review 9 (2024-11-13 - Rating: 5)

    My experience with Horizon Electrical Services has been outstanding. The resources are kind, respectful and meticulous. No detail is overlooked. Perfectionism is demonstrated each and every time I engage with their services. It is so rare to find highly qualified, conscientious, and respectful electricians today. They take the time to do the job right. They do not stop until the customer is 100% statisfied. Horizon is my go to for all my electrical work. Should I need other services, I will most certainly keep Horizon at the top of my contact list.

  • Review 10 (2024-10-18 - Rating: 5)

    Both Travis Littles, Comfort Consultant, and Jesus Aquino, Installer and his crew were professional, knowledgeable, and pleasant to deal with. They patiently provided information that was helpful in the replacement and use of our new furnace. Honestly, I had never heard of Horizon Services until their name popped up in a referral and I am so glad that it did. I highly recommend this company and will likely use them again in the future without a doubt. I did my homework, and luckily, I made the right choice!

  • Review 11 (2024-09-26 - Rating: 5)

    Was very happy with Horizon Services. We have a mini split air-heating unit. It backed up and flooded the floor. Isiah was our technician. He was polite, timely and explained what he was doing. I would recommend and use them again. One thing I wish was better is their warranty. It is 30 days. Would be nice if it was at least 3 months. Appreciate your professionalism.

  • Review 12 (2025-01-06 - Rating: 4)

    **Update: They sent the funds after apologizing about their mistake. **Be careful, they promised me a $750 rebate from Duke power and when they made a mistake and didn’t get me the full $750, ($300 short) they wont return my phone calls. How stupid, I was ready to buy a second system from them, but now I don’t trust them.

  • Review 13 (2024-11-11 - Rating: 5)

    Matt and Jesse were very professional and courteous and both their professionalism showed as they resolved our issues. Folks like that, that make a bad situation more tolerable. Happy customer here.

  • Review 14 (2024-11-26 - Rating: 5)

    Wow, these guys were great! Jessie, Matt, Roy came out to repair my dining room light that had been out for a long time. They were courteous, informative, and professional. Thanks guys

  • Review 15 (2024-09-12 - Rating: 5)

    Jeremiah and Jesse were great! Ryan and Ronald were absolutely amazing to work with on ensuring all electrical issues were resolved. They arrived promptly and they both worked well as a team to resolve each problem. I will continue to use them for my electrical and plumbing needsRoy and Jesse came out to resolve some additional plumbing issues in the kitchen. They arrived promptly and were very professional. I was blown away with how attentive they were to my overall plumbing needs. They made sure that I knew what was going on with the drain issues as well as the disposal. Their thoroughness made me know that Id made a good decision to continue to use Horizon Services for my plumbing needs.

  • Review 16 (2024-10-02 - Rating: 5)

    The electricians that come to my house was absolutely terrific cannot say enough about these guy I had a issue with my electrical Breakers popping and sparking it was after hours when I contacted the office and they said they could send someone out the next morning it was to long Ryan the electrician called me back and I explained to him what was going on he said that he could be here first thing the next morning to see what the problem was showed up on time explain my issues he told me the best scenario I could take was to replace my panel outside and on the inside since it was over 40 years old and a fire hazard Ryan and Matt worked all day on my panel on the outside and in the inside to make my house safe again they really put my mind it ease. would most definitely use these guys again theyre awesome THANKS YOU GUYS SO MUCH !!!!!

  • Review 17 (2024-08-21 - Rating: 5)

    Matt and Jessie were awesome and very professional! Did an excellent job explaining the repair process and completed the job in a very timely fashion. Even helped out with explaining my water softener that came with the house. Highly recommend Horizon Services!

  • Review 18 (2024-11-05 - Rating: 5)

    I was very happy with my services today. I will recommend everyone I know. Save me a lot of money for now. Chad Saunders gave me some good advices about water heater. Thank you for your time and understanding.

  • Review 19 (2024-12-02 - Rating: 5)

    They were on time and communicated any issues they saw. Very professional and detail oriented! Highly recommend, so far. I guess, in time, well see the warranty portion, but for now, very happy with results and professionalism!

  • Review 20 (2024-11-30 - Rating: 5)

    The HVAC tech (Isaiah) was very prompt and courteous. He performed a complete and thorough inspection of the entire system. Always conducted himself as a top shelf professional. His knowledge of the system was extensive and his explanations were easy to follow. I will ask for him again.

  • Review 21 (2024-10-17 - Rating: 5)

    Roy came to our house and was stellar - super nice and very informative, kept me in the loop with everything he was doing !! Cant recommend enough ! Not sure what he gets paid but he deserves a raise or two !! he is exactly the type of person you want being the face of your company going in and out of homes each day !!!

  • Review 22 (2024-09-07 - Rating: 5)

    Horizon Services were incredibly efficient and prompt in setting the appointments. Their technician, Roy was great to work with, very friendly and very responsive. I would certainly recommend Roy and Horizon Services to anyone and won’t hesitate to call on them again for my home repairs.

  • Review 23 (2024-10-23 - Rating: 5)

    I had my 25 yer old AO Smith electric water heater replaced today by Horizon Services. I want to thank Matt Maynor (plumber technician) for the exceptional job he did installing the new water heater. Unit was located in a the crawel space which was challenging in itself. Old heater was installed crooked but Matt dug out and leveled the surface, put cement blocks in to set the water heater on, and then finished it off with pea gravel. It looks just amazing. Matt has the best personality and such a pleasure to work with through the whole process of the replacement. He answered all my questions I had and gave me a fair estimate. I went through myDuke Power to obtain 4 companies to get an estimate. Three companies responded, and one never called. Horizon Services wasnt one of 4 but I had used them before for my spring and fall HVAC and water heater checkup. Matt handled the water heater checkup so I was already familiar with his technical knowledge and customer service. All I can say is, if youre looking to replace your water heater, call Horizon Services in Concord NC, and request Matt Maynor. You wont be sorry!

  • Review 24 (2024-08-19 - Rating: 5)

    I was having AC issues and my wife called Horizons after not getting an appointment until the next day after they came out to fix the issue the day before. They came and fixed my issue in great detail in 30 minutes. Barry did a great job explaining everything. We signed up for their maintenance program.

  • Review 25 (2024-09-09 - Rating: 5)

    Roy and Jessie are great! Excellent service! They were very patient in re-assessing and troubleshooting the problem, explaining and doing what needed to be done. Shoutout also to Chad who did the initial assessment, estimate and troubleshooting. They all are highly recommended! 🙂

  • Review 26 (2024-09-10 - Rating: 5)

    Horizon Services came to our home for several plumbing issues. They sent Matt Maynor to our rescue, he was very nice and a great plumber. he did a very professional job and I would recommend him to any one who needs a plumber. we had a problem with our water heater and Chad Saunders was sent to our rescue and he did a great job and we would recommend him and Horizon for any plumbing work. Thank you Matt and Chad for work well done.great job.

  • Review 27 (2024-10-28 - Rating: 5)

    I am grateful for Chad’s knowledge, capabilities and professionalism!! I have been procrastinating tackling plumbing repairs for over two years because of previous poor experiences; but moving forward, I know I can rely on Horizon, undoubtedly requesting Chad. I recommend Horizon to anyone hesitant about conquering their plumbing repair punch list.

  • Review 28 (2024-08-07 - Rating: 5)

    I cant say enough good things about Horizon. I made the call at 730 am and they were here by 930 am. Matt and Jeremiah arrived and went to work. Very professional and courteous. They took the time to talk to me about all my options and explained everything very well. All work was completed before the end of the day on a water heater replacement. I definitely recommend, 10 out of 10!!!

  • Review 29 (2024-08-04 - Rating: 5)

    Matt and Jessie did a great job on my plumbing! They let me know everything they were doing and made me aware of other problems they found along the way! These guys were awesome!

  • Review 30 (2024-08-16 - Rating: 5)

    Travis was so informative, very friendly and made our purchase a wonderful and guess free experience! We were on the fence but he answered all of our questions and was so patient! He was well dressed, professional and extremely polite. Looks like we found our forever HVAC company! Thank you, Travis!

  • Review 31 (2024-08-11 - Rating: 5)

    Smelled gas and werent sure what to do. Called Horizon and they were out immediately! Chad Saunders was amazing. Not only did he resolve the issue, but he made us feel safe and provided great tips for what to do in the future! We highly recommend this company. Very professional and helpful!

  • Review 32 (2024-11-11 - Rating: 5)

    Isaiah came to the appointment on time, quickly loomed at my until, and found the issue (carbon monoxide blower thingy). He will order the part and will be back to fix soon as he has the part. He took his time to explain to me what the (blower thingy) does and that it is part of safety feature on the unit. The picture is of the old part that he showed me.

  • Review 33 (2024-08-11 - Rating: 5)

    The young lady who took my call was awesome! Ryan, who came to fix my problem did a fantastic job. He gave me 3 solutions that we talked over and made a plan.GREAT JOB!

  • Review 34 (2024-10-02 - Rating: 4)

    They were able to squeeze me in and arrived early within the time frame given. The technician Roy was very helpful and patient in explaining the situation. Would definitely use them again.

  • Review 35 (2024-11-29 - Rating: 5)

    Technician Jeff was very thorough and took his time servicing my units. He gave an oral evaluation of each unit and gave his expert advise on potential issues.

  • Review 36 (2024-07-30 - Rating: 5)

    The Young technician was most helpful and knowledgable! He got us in touch with Travis to get a same day quote on a new unit since ours was 23 years old and unfixable. We signed the agrrement at a great price and they are coming at 8:00 in the morning (next day) to complete install of a whole new system! 👏🏼👏🏼👍🏼🥳💪🏼💯

  • Review 37 (2024-08-27 - Rating: 5)

    Came back from a vacation to a sump pump not working and toilets nearly overflowing. Horizons was able to have people come out that afternoon. Jeremiah and Jessie were exceptional and replaced my sump pump not only in a timely manner but with the best customer service around. I have used horizon on multiple occasions and every time they exceed my expectations.

  • Review 38 (2024-10-29 - Rating: 5)

    Chad arrived at our house first thing in the morning to repair the pipes that bursted overnight. we really appreciate him going Above and Beyond to provide great customer service!

  • Review 39 (2023-12-01 - Rating: 5)

    I had a great time today with Ryan and Ronald while they were here installing our new hot tub. They worked well together as a team and communicated effectively with me. We used them when we first moved in and will be using them for the foreseeable future. Great experience.

  • Review 40 (2024-11-23 - Rating: 5)

    We are very satisfied with the detail information and professionalism of Travis Littles. The installation team lead by supervisor Zan and Jesus was outstanding. We are pleased with our HVAC system.

  • Review 41 (2024-12-31 - Rating: 5)

    Roger and Ryan were outstanding! Very knowledgeable and provided excellent and speedy service. I highly recommend them!

  • Review 42 (2024-09-13 - Rating: 5)

    Our technician was extremely professional and addressed our issue in a timely manner. He was very knowledgeable and was able to provide a solution to our faulty outlet problem. I will most certainly be using your service in the future.

  • Review 43 (2024-09-19 - Rating: 5)

    Ryan was knowledgeable, professional, and personable. He did not give a high pressure sales pitch. Did quick but EXCELLENT work. Really made a frustrating eletrical situation very pleasant.

  • Review 44 (2024-09-18 - Rating: 5)

    Chad was an outstanding Plumber who provided quick, quality work and whose honesty and knowledge were evident. Quick, timely work with well mannerd and fantastic service is all you need. Thank you Chad!Thiago provided 5 star service and 5 star professionalism for HVAC services. Quick, efficient work done properly for a reasonable price. Plus he provided a seamless transition to Horizons electrical side of the company when I asked him questions relating to surge protection. The thorough documentation on work completed is the icing on the cake. Thank you!

  • Review 45 (2024-08-30 - Rating: 5)

    Communication was great for the appt. Tech was very friendly and polite. I appreciated that he took time to explain how the system worked and things I could do as preventative maintenance.

  • Review 46 (2024-10-28 - Rating: 5)

    Jeremiah did an excellent job! He explained everything to me. He really knows his plumbing! I love this company would recommend !

  • Review 47 (2024-10-31 - Rating: 5)

    Jeremiah and Jessie were very thorough, helpful, professional, friendly, and personable. Would definitely recommend them to fix any plumbing issues. 😊

  • Review 48 (2024-12-20 - Rating: 5)

    Really grateful for tech they sent out. He was detailed and provided feedback, but more importantly he was candid about the issues I was having with my HVAC system and potential solutions.

  • Review 49 (2024-10-09 - Rating: 5)

    My multi-talented technician, Matt, exceeded my expectations today. He not only serviced my furnace and provided a complete set of pictures, as he walked me through the results, but after inspecting my water heater, he was able to confirm that it is operating properly and set me up for the service it needs to ensure it continues to function optimally. Matt was also able to complete a toilet repair, because he is also a trained plumbing professional. I truly appreciated having a technician capable of addressing all these areas, with patience and professionalism to accompany his competency. Thank you Horizon for sending Matt, I am delighted with the above and beyond service he provided.

  • Review 50 (2024-10-04 - Rating: 5)

    Chad came out to find the source of my water leak. Carpet was wet in my master bedroom but we had to find where the water was coming from. Turned out to be coming from the master bathroom shower. He did extensive process of elimination and found the cartridge as the source of the problem. He had the part on his truck and successfully completed the replacement. I will not hesitate to contact Horizon for my future plumbing issues.

  • Review 51 (2024-08-09 - Rating: 5)

    Jesus and his crew did a great job. Friendly, responsive and let us know one of the components had an issue and someone would be out to replace it. The crew kept us informed on the status as they were working and cleaned up after themselves.

  • Review 52 (2024-07-23 - Rating: 5)

    Jeremiah and Matt were on time, professional and friendly. They accessed the problem timely and shared the update with my wife and me. Great customer service! I highly recommend requesting either one of them.

  • Review 53 (2024-11-26 - Rating: 5)

    Chad has been at my house for about 6 hours changing out my water heater, he was very courteous and respectful and did an outstanding job would recommend him to anyone

  • Review 54 (2024-10-02 - Rating: 5)

    Ok….had a quote from Morris Jenkins for fixing a drain/condensation problem with my A/C unit that was quite high in my opinion. Called to get different quotes, and VERY happy I called Horizon Plumbing !!! Jessie came out, was very professional, analyzed the problem, and explained EVERYTHING IN DETAIL of what the problem was, the way to fix it, and how much it would cost. Can’t really explain how impressed I was with him, but just rest assured he was fantastic !! Paid for service charge (which will be taken off final bill) and signed contract for their services !! Their charge was approx $1500below Morris Jenkins, included freeze protection on out side line that MJenkins didn’t include, and, personally, did a FAR better job with personally interacting with the customer….explanation, cost, doing advance work prior to major job, and of course, a lower cost…..I HIGHLY recommendHorizon Services !!!Oh, and for the boss, you need to give Jessie a raise……just a fantastic employee !!As a follow update : Jessie, accompanied by Jeremiah, came out on time at 0800 hrs, went straight to work. Once initiated, they found a situation that would work even better than everyone thought!! Put condensation line in [after spraying to get rid of a hornet nest], secured with galvanized brackets, and…..after I kinda said I didn’t like the looks of the galvanized brackets holding the pvc line….and after offering some white paint, they cheerfully and expertly painted the brackets! I mean, this day and age, who has this type of outstanding customer service ! Read above review and understand how very much I think this company….AND it’s employees ….. go above and beyond to do the job correctly, all while delivering fantastic customer service, and at a VERY reasonable price…....bye/bye Morris Jenkins !!!

  • Review 55 (2024-07-22 - Rating: 5)

    From start to finish, Horizon was professional in every way. They werent the cheapest estimate that we received, but their consultant, Travis Littles, made it easy for us to choose Horizon over three other companies. The gentlemen who installed our units, worked all day getting it done, and the heat did not stop them from finishing their job. Excellent teamwork altogether, especially with scheduling and getting the county inspection completed. Thank you to Horizon and the entire team.

  • Review 56 (2024-06-03 - Rating: 5)

    Roy and his co-worker arrived promptly and did a fantastic job installing our propane water heater. I was quoted a price prior to the work being done and thats exactly what i paid. The crew waited until our new propane tank was installed to ensure everything was working properly. 5 stars across the board. I will definitely use Horizon again. Props to Roy and his crew!!

  • Review 57 (2025-01-02 - Rating: 5)

    Roy went above my expectations. Outstanding job. Thank you for sending him.

  • Review 58 (2024-06-07 - Rating: 5)

    Horizons Services is my GO TO for allthe services they perform! I will Never call Michael & Sons again, thank Goodness for Horizons Service! Business professionals at all times! Megan is In the office and is as personable, friendly and on top of your needs scheduling the right crew at the right time. Ryan is a manager there that listens to problems and comes up with the right affordable options for the fix. Pricing is right no over billing. They are available 24/7 so Stop shopping around for services! Horizon Services is the last call for Peace of problems you will ever have to make! You can know they will complete the task but most importantly, they will do it right the First Time!

  • Review 59 (2024-12-21 - Rating: 5)

    My technicians were extremely knowledgeable and super nice. They answered all my questions and I have faith that they will do a great job when I get the new generator.I decided to get a generator after we lost power for a week because of storms. Matt, Ryan and their team did an awesome job and I would refer them to anyone needing a new generator or any other services they supply. Everything went great and their team was very nice and knew Everything about the services and was able to answer all my questions. I am soooo glad I picked this company after they were suggested from Angies List!!!!

  • Review 60 (2024-07-12 - Rating: 5)

    I called several HVAC companies knowing theyre all busy this time of the year. Several said they would call back. Horizon Services said they could send a sales rep withen the hour. The price we came to agreement on we felt was fair and Horizon Services started the removal of our old unit at 8:30 am the next morning. Their technicians work far exceeds that of our previous installer. Our old unit wasnt even wired to code and their men straightened it all out and didnt ask for a dime extra . Were very proud of our Linux three-ton package unit and of course highly recommend Horizon services of Concord, NC!

  • Review 61 (2024-01-16 - Rating: 5)

    UPDATE: I had to update this review after having my hvac system serviced by Jeff! Horizon goes above and beyond regardless of what trade they send out. Jeff spent a few hours to be thorough with my dinosaur system and although I will be buying a new indoor and outdoor system from them come spring time, he spent the time it takes to get a diagnosis so that I can have heat until then. So far I have had my HVAC system and plumbing fixed since I purchased my new home! Not only were they on time, they made me feel safer after each visit! I can’t wait to have their electrical team install a new whole home generator which includes free surge protection with purchase of the generator.I just had Jeremiah and his apprentice Jessie out to my house for a clogged drain. Not only did they unclog my drain very promptly, they also noticed that my new fridge had yet to have the water line connected for the ice maker “I attempted to do it myself but had issues” so they provided options to have that done and I had them do that too. I have never had a plumber be so thorough in my home and can’t wait to have them run the hot water line to my hose bib so when I wash my car I wont have to worry about hard water spots!I highly recommend Horizon for any and all repairs you need. They also let me know about their HVAC and Electrical Division which I plan to use in the near future!TRULY A 5 STAR EXPERIENCE FROM START TO FINISH!

  • Review 62 (2024-06-13 - Rating: 5)

    Couple of weeks ago my parents had the Plumber named Jeremiah Cauthen, he did an Excellent job on my parents plumbing. He did not rush the job but took his time and was very thorough and getting to the bottom of problem with my parents plumbing. He allowed my older parents to ask questions and he explained things without getting upset or irritated. He gave my older Parents respect and dignity in all his dealings with them(this really impressed me). We were very impressed with this young man he even did a cleanup after servicing the plumbing issue; which I have never seen any plumbers do that before. He Truly is a gem for the Horizon Plumbing Service. Thanks Again Jeremiah.

  • Review 63 (2024-03-04 - Rating: 5)

    Ryan and team did an amazing job getting a dedicated electric circuit ran for me. They were fast, friendly and clean. I’m glad they told me about surge protectors too.

  • Review 64 (2024-11-22 - Rating: 5)

    5 stars for Jeremiah and Jessie from Horizon who did a great job diagnosing a problem with an existing water heating, presenting me with several options, and then helping me to decide to get a new water heater in a cost effective way! They were diligent and hard working and also a joy to work with! I would definitely use them again if I have any further issues and need maintenance work for HVAC or plumbing!

  • Review 65 (2024-10-11 - Rating: 5)

    Roy arrived on time gave us an estimate and walked us through the process he was very professional and polite.After agreeing for Horizon services to do the job.Roy arrived at our home early the next morning and by 11.00 am we had hot water.THIS YOUNG MAN IS DEFINITELY A PROFESSIONAL FROM ESTIMATING TO THE FINISHED PRODUCT.We are very happy with Horizon services work.THANK YOU!!!

  • Review 66 (2024-12-11 - Rating: 5)

    Dashawn was pleasant, professional and respectful. He noted the problem immediately was able to solve it without breaking my bank. 10/10

  • Review 67 (2024-05-09 - Rating: 5)

    MATT AND JESSIE were awesome they went above and beyond what was asked of them. I am remodeling and their knowledge and suggestions are so very helpful. They even left me a quote for the plumbing and lighting part of my job, I am so grateful and plan on using them for my project. Horizon, I really want to thank Matt and Jessie and I look forward to working with them in the future.

  • Review 68 (2024-08-18 - Rating: 5)

    Jessie stopped by to price a new water heater for us. Was very friendly and professional. Took the time to explain everything on how water heaters work and whats involved with installation

  • Review 69 (2024-06-27 - Rating: 5)

    Roy was wonderful. Very polite. Explained everything he would and might have to do. He check everything thoroughly to make sure not only the disposal worked but the dishwasher as well. VeryHappy with his work!

  • Review 70 (2024-11-26 - Rating: 5)

    Matt was very friendly, professional, knowledgeable and most of all a good listener. Highly recommend. Very satisfied with the plumbing service. Installed new kitchen faucet. Matt is the reason we use your service. Communicates better than your call center.

  • Review 71 (2024-06-14 - Rating: 5)

    JESUS and SILAS did a great job with installing my A/C Unit for my house. They were very professional, maintain cleanliness, and displayed fantastic communication about making the home owner aware of important steps throughout the job. For future inquiries, I recommend these two men if you want great quality work. Thank you again Jesus & Silas!!

  • Review 72 (2024-04-16 - Rating: 5)

    Gerry showed up on time and was an absolute pleasure to talk to and work with. He went over and above and spent hours here talking and showing me through my issues and options. The customer experience and customer service was amazing and deserves a shout out. I would recommend Horizon and Gerry to anybody needing HVAC services.

  • Review 73 (2024-03-15 - Rating: 5)

    Jesse is amazing! Always great to work with, very knowledgeable, very professional. He even asks about my family, very good tech. I recommend the company just on the strength of him! Five stars all around! This time Gerri was sent out, he is equally amazing. Great customer service by him, he even made sure everything was done correctly in the pouring rain! These guys are very professional and very nice people, in a time were customer service is lacking, these guys hit a home run!

  • Review 74 (2024-08-09 - Rating: 5)

    Matt our technician is always polite, considerate of our home and thorough.He takes care of our HVAC system, water heater, filters and plumbing needs.I would highly recommend him.

  • Review 75 (2024-04-26 - Rating: 5)

    Ryan Kiesler is wonderful for electrical issues. We initially hired him when we bought our house in 2022. We’ve had some issues with prior work (before we bought) not being up to code and Ryan has explained and fixed everything. This last time he was here til 7pm. He didn’t just leave at 5, he finished the job. We trust him and know the work will be done right.

  • Review 76 (2024-07-11 - Rating: 5)

    Ryan and Adam did a quick, professional and expert job diagnosing and fixing our wonky bathroom outlet wiring issue. Very pleased with their service!

  • Review 77 (2024-08-31 - Rating: 5)

    Had a great technician to check what problems were and with no issues he jumped in and fixed it. Great guy and with great advice he helped give me hints to keep everything checked. Very respectful man. Thank you.

  • Review 78 (2024-02-02 - Rating: 5)

    Ryan really went above and beyond. We had an emergency electrical issue where the power company had to cut power to the house. He gave us several options for a fix at varying price points and did a great job explaining each. He got the issue fixed quickly and communicated with the power company to get things turned back on. And during all that, I ended up in the emergency room and Ryan gave my husband a ride there when he was done. I can’t recommend him (and this company) enough. Thanks for everything!

  • Review 79 (2024-09-06 - Rating: 5)

    Needed a ceiling light installed. Roy was prompt, friendly, knowledgeable, and tidy. Would definitely recommend him.

  • Review 80 (2024-05-09 - Rating: 5)

    Jeremiah and Jessie were fantastic! They addressed my issue and provided a straight forward solution. Very easy to work with and true professionals throughout. They will definitely be my go to for all additional plumbing needs!

  • Review 81 (2024-10-20 - Rating: 5)

    First experience with Horizon was great! Roy was incredibly thorough and professional. Would recommend.

  • Review 82 (2024-10-06 - Rating: 5)

    Their people are really nice.Down to earth. Great personality.Personality I would use their services in anything that is needed that I cant do.

  • Review 83 (2024-09-13 - Rating: 5)

    Awesome service. Awesome staff. We have used this company’s service many times and have been pleased each time. Highly recommend.

  • Review 84 (2024-08-09 - Rating: 5)

    Matt and Jessie did an amazing job hooking up a new water heater and adding plumbing lines to my shed just off the garage. Thank you both!

  • Review 85 (2024-12-03 - Rating: 5)

    Matt Maynor replaced our disposal today. Prompt service and great customer service.

  • Review 86 (2024-10-15 - Rating: 5)

    Great experience & Great Value delivered by Jessie Hall. Got rapid response with the right know how & tools. Saved me money with a quick solution to solve the issue. Very Happy!

  • Review 87 (2024-07-25 - Rating: 5)

    Jesse and Chad did an outstanding job at my office. If they are the technicians assigned to your home, consider yourself in good hands!

  • Review 88 (2024-06-03 - Rating: 5)

    Jeffery was super professional and polite and did a thorough inspection of our system. He gave me all of our options so we can review and come to a decision that will work for us. Would highly recommend.

  • Review 89 (2024-03-27 - Rating: 5)

    Excellent work from Matt feom Horizon in taking care of the water heater issue. While here he also did water tests and helped with other minor issues. He was very cooperative thorough and involved. Ill definitely call them again.

  • Review 90 (2024-10-24 - Rating: 5)

    Very knowledgeable, friendly. When he arrived he got right to work & was able to determine the problem quickly therefore he is a 5 star.

  • Review 91 (2023-11-24 - Rating: 5)

    Kyle did an excellent job with us. He explained the systems they sell, presented the pros and cons of each one, allowed us to choose what system that would work best for us. He answered all our questions, explained all about their equipment, warranties and their staff who would be coming out. Installation was scheduled immediately and was available in one day after getting the necessary permits. They are completely a top notch company and everything is done in-house. No subcontractors. I would definitely recommend this company and definitely this representative if you are either in need of a new HVAC system or a system repair.Richard McCoy - A Satisfied Customer 👌

  • Review 92 (2024-10-27 - Rating: 5)

    He was very respectful , kind , clean , and caring for the people and property he was working on. I request him every time we have service done . Very communitive and pationate about his talent and knowledge of his profession.

  • Review 93 (2024-05-01 - Rating: 5)

    Our pro tech, Matt, got right to business and even knew how to navigate all of our kids. He was thorough yet to-the-point and gave us clear expectations and possible solutions. We appreciated him giving us a range of options and his expertise was obvious. Thanks so much for being so clutch.

  • Review 94 (2024-05-29 - Rating: 5)

    Jeremiah was very professional yet personable. He explained what the problem was, was very clear about the cost and had the drain cleared in only a few minutes. We were very pleased with the service from Horizon.

  • Review 95 (2024-05-11 - Rating: 5)

    Thiago was courteous and professional. He quickly diagnosed the issue with our HVAC airflow as a stuck damper arm and resolved it. He even showed me a photo of the damper motor area where the issue occurred. I could tell he was experienced and very knowledgeable when he explained what had happened.

  • Review 96 (2024-03-20 - Rating: 5)

    Gerry came out to do spring check up on HVAC. He was professional and told/showed me exactly what he saw and recommended. We had a great conversation about lots of things. And my dog Trevor loved getting some head rubs! Two thumbs up for Gerry and Horizons!

  • Review 97 (2024-12-02 - Rating: 5)

    Excellent service and price. They were polite, respectful and quick to respond to my questions..

  • Review 98 (2024-06-04 - Rating: 5)

    Matt Maynor excellent job on fixing my plumbing problem.He were very professional and answered all my questions and finished the job in a timely manner. Highly recommend them and their company for any service needs. Will definitely use them in the future for any other services that may come up.

  • Review 99 (2024-08-15 - Rating: 5)

    This is the second time I have used Horizon Services and again I was very impressed and pleased with the way they handled my issues. Thanks again!!!!!I will use them again

  • Review 100 (2024-02-02 - Rating: 5)

    Roy showed up earlier than scheduled which worked GREAT for me. He even called ahead to make sure it was ok to stop by earlier. We both discovered we are both Navy Vet’s…brothers.Roy was very thorough in his assessment and offered many different options. I’m hoping to do business with Horizon very soon.

  • Review 101 (2024-11-08 - Rating: 5)

    Roy Butler is Very knowledgeable and patient explaining and pointing out what happened , what He was going to do and next steps.

  • Review 102 (2024-08-30 - Rating: 5)

    Jeremiah was one of the best technicians Ive been around. I would recommend you ask for him

  • Review 103 (2024-09-06 - Rating: 5)

    Friendly, nice, got to work right away and fixed the issue, easy communication. Great service, would recommend!

  • Review 104 (2023-11-04 - Rating: 5)

    The service was excellent. The customer service team was kind and empathic to my service needs. The technician, Phillip, was also excellent! He came out, assessed the issues, listened to my concerns, and was able to identify the problem quickly. He was able to fix my furnace in no time! Thank you !!!

  • Review 105 (2023-11-15 - Rating: 5)

    I had Horizon convert my heating to an electric heat pump after our gas furnace died. They were quick to schedule and come out, diagnosed our issues with the old unit, and worked fast to install the new heat pump and electrical panel. They explained everything they were doing and all the options we could take. Ryan and Taylor were great to work with.

  • Review 106 (2024-01-16 - Rating: 5)

    The two technicians who came to my house knew exactly what I needed for the project I had in mind and were very helpful in giving me multiple options to complete it. One of the guys had actually already done the same thing at his house so he was able to give me some really good ideas. I was given 4 payment options, which was more than I was expecting. All in all, it was a very good learning experience for me.

  • Review 107 (2024-10-04 - Rating: 5)

    Great company with great people! I highly recommend using Horizon Services for your plumbing repairs

  • Review 108 (2023-08-06 - Rating: 5)

    Jesse arrived in less than an hour from my appointment time.He was very professional taking time to explained every detail of my repair. He repaired my unit and my house is cool again. All of this happened on a Sunday. I reccomend using Horizons the best service experience I have ever had.

  • Review 109 (2023-11-28 - Rating: 5)

    Matt and Audric were absolutely great. They took care of everything, answered all of our questions and left us with no concerns. These two are highly recommended. Matt is especially knowledgeable and makes things easy to understand. We will be using them for other jobs in the future.

  • Review 110 (2024-03-20 - Rating: 5)

    Thiago was thorough and efficient. He made his recommendations without being a “pushy salesman.” He explained everything with photos and videos of every step he inspected, cleaned and where the possible concerns could be! My HVAC system is older but Horizon assures it is safe for the oncoming season!

  • Review 111 (2024-05-12 - Rating: 5)

    Roy Butler was very polite and professional. Showed pictures of what needed to be done and was given a great deal with the price. Took his time making the repairs then showed pictures of the repairs. I would highly recommend using Horizons and ask for Roy Butler for your plumbing needs. Great job Roy.

  • Review 112 (2024-01-04 - Rating: 5)

    Ryan, the electrician was very nice, professional and did a decent job of inspecting whole house for all electrical issues. He answered our question in very easy to understand language and also fixed loose circuit break that was causing our breaker to trip frequently.

  • Review 113 (2024-03-04 - Rating: 5)

    It was raining outside. The installer used tarps to cover my carpet and booties on their shoes. The were very careful moving the hotwater tank both upstairs and downstairs. They took their time to install everything correctly and tested the installation before leaving. It took several hours to complete the process but the end result was good.

  • Review 114 (2023-10-24 - Rating: 5)

    This was my first time using Horizon Services to perform maintenance on my system and they did a great job. The technician Thiago was professional and courteous. I didnt even have to ask that he put on shoe covers before coming in. He took his time to do the job properly, walked me through all the work he performed, and asked me if I had any questions or concerns. I would use Horizon again.

  • Review 115 (2023-05-17 - Rating: 5)

    Horizon Service is a company I would highly recommend for any plumbing services. I was able to receive early morning services to diagnose the issue and was able to have them come back the very next morning to start and complete an entire day of work. The employees were very professional, explained things in great detail, friendly and great hard workers that knew exactly how to fix the problem. I am very happy to have reached out to them for my repairs and would recommend anyone to do the same. I guarantee you will definitely be pleased. Thank you Horizon services!!!

  • Review 116 (2023-08-13 - Rating: 5)

    My AC went out at 1am. Every other company I called had no after hours dispatchers. Horizon was able to schedule a technician to come out later that morning. Jesse did a terrific job and had us up and running again quickly. He was friendly, professional, and knowledgeable. A+ service.

  • Review 117 (2023-11-20 - Rating: 5)

    I had no hot water over the weekend. I reached out to 3 different companies and they were the only ones to respond. I hoped that they were able to fix it on Sunday but they were unable to do it. They arrived first thing Monday morning as promised, checked the situation out and got a new hot water heater installed and took away the 20 year old one. I greatly appreciate the prompt response and service. The technician was very friendly and knowledgeable. I will definitely recommend their services to others.

  • Review 118 (2023-04-19 - Rating: 5)

    We had Josh come out for a kitchen drain issue and was impressed. He was knowledgeable, understanding, and relatable. He was up front about everything from the start and I got a vibe that he was genuine. They did excellent work and I recommend them for their honesty and integrity.

  • Review 119 (2024-11-26 - Rating: 5)

    Service was excellent. Technician was very informative and gave details after accessing what the problem may be.

  • Review 120 (2023-11-22 - Rating: 5)

    Taylor is the best electrician ever—so helpful and kind and great at his job. He took the time to help us (we are seniors) with things not even related to the job he was doing. So kind. Highly recommend!!!!

  • Review 121 (2023-09-30 - Rating: 5)

    My ac had a leak and the unit in the attic began freezing over. Horizon got a great tech over that afternoon. Jesse was fast and professional. Communication was great and the fix was completed that afternoon. Great company...will call again for hvac in the future.

  • Review 122 (2024-05-08 - Rating: 5)

    Jeffery Patton with Horizon Services was very professional and honest when it came to our HVAC concerns! He also helped us change one of our home air filters since we didn’t have a ladder to reach it. Thank you Jeff and Horizon Services!

  • Review 123 (2024-02-05 - Rating: 5)

    Ryan was the best electrician we’ve ever worked with. Not only was he able to quickly diagnose and fix a power issue with our house but also helped out when a medical emergency popped up.

  • Review 124 (2023-08-21 - Rating: 5)

    Absolutely great service! I got a same day appointment on a Sunday to service my A/C unit, received a GPS tracking of the technician’s location heading towards my home, technician Jesse Kesler was great, extremely professional and knowledgeable.Definitely my go to company for all my HVAC, electric, and plumbing services.

  • Review 125 (2023-10-17 - Rating: 5)

    Jeremiah came out to my house to repair a drain line, he showed up on time, he was very thorough and gave me options to make the necessary repairs for my home. Also, let me know about the HVAC and electrical services they also offer. I have found my forever company for plumbing, HVAC and Electrical needs!!

  • Review 126 (2024-10-30 - Rating: 5)

    Jeff was super knowledgeable and told me exactly what was what. He gave me plenty of options to choose from.

  • Review 127 (2023-11-21 - Rating: 5)

    Thiago delivered excellent service. He was expedient, friendly and knowledgeable. He throughly checked my system and shared photos of my unit while explaining his findings. He presented me with options at the end and I now feel confident to turn my heating system on for the winter.

  • Review 128 (2024-10-28 - Rating: 5)

    Maintenance appointment was clearly explained and troubleshooted by Jeff. I know what my options are moving forward.

  • Review 129 (2023-07-11 - Rating: 5)

    Probably not the cheapest, but they were the first ones to respond to my request for service via Angie, and that counts for a lot. Frankly, I havent had much luck with Angie in the past. The guys were professional and did a good install and cleaned up after they were done with the install and hauled away the old water heater. Ill definitely consider them for other projects.

  • Review 130 (2024-03-08 - Rating: 5)

    I had a tune up on my hvac system today. Thiago was on time , friendly and very thorough. So far Horizon has been great helping me with my new system and maintaining.

  • Review 131 (2023-12-18 - Rating: 5)

    Wonderful experience! I recommend Triago Barion. Personable and professional. Great job! Thank you.Triago cleaned and serviced my HVAC and cleaned my dryer vent. I have now had further service with the company. Jeremiah Cauthen installed a new hot water heater for me. And Ronald Johnson is handling some electrical problems. This is a great company with competent people. Thanks to all.

  • Review 132 (2023-12-18 - Rating: 5)

    This was the first time I used Horizon Services and was very pleased with the technicians and the work. The guys were very respectful of my home, gave me the estimate of the work, did the job quickly and cleaned up after themselves. I will be calling Horizon Services again!!!!!

  • Review 133 (2023-11-29 - Rating: 5)

    Jessie & Jeremiah are amazing! They fixed our water heater in the matter of no time, came promptly to our house & we’re super respectful. Thank you guys for your service!

  • Review 134 (2023-11-30 - Rating: 5)

    Matt installed a new water heater. He was on time, cordial and respectful. He explained the process and cleaned everything up well. We would love to have him back against. Very pleasant to work with.

  • Review 135 (2024-02-06 - Rating: 5)

    A pleasure doing business with Ryan for electrical upgrades.He is a knowledgeable electrician. Ryan gave us 3 options, explained everything well, and respected our property. No rush or pressure. We will use Horizon for other services.

  • Review 136 (2024-05-30 - Rating: 5)

    Great experience the young gentleman that showed up were very polite and courteous. Knew exactly what they were doing. Kept me informed on what they were doing. Answered all my questions. Fixed my problem. Have them coming out again next week.

  • Review 137 (2023-12-24 - Rating: 5)

    Roy was amazing. Roy is very knowledgeable and is a stand up guy!!! A++ He was also very personable and explained everything from start to finish. New Hot Water Heater was installed. Huntersville NC

  • Review 138 (2024-03-27 - Rating: 5)

    Thiago did a great job. He was very thorough and explained the issues with my system. I recommend him and Horizon to anyone.

  • Review 139 (2024-12-03 - Rating: 5)

    Tech Jessie Hall came out on a Sunday night in a emergency, water heater leak and got the job well Done, thanks Mr Hall

  • Review 140 (2023-07-26 - Rating: 5)

    We called Horizon to fix an electrical problem. Ryan and Steven came out, diagnosed the problem and reviewed our options and repaired the issue that day. They also made some suggestions and answered any questions that we had. They were professional, knowledgeable and honest. Would definitely recommend for any electrical need.

  • Review 141 (2023-09-22 - Rating: 5)

    Matt and Jesse did a great job. Went above and beyond what I expected. I called them to fix my leaking shower. They took the time to inspect all my duct work and plumbing under my house. Found ductwork that had came apart. I could not be more delighted that they fix my ductwork and my shower. Im just so delighted about getting ductwork fixed more than anything. I highly recommend these guys. I will be using them in the future. Tim

  • Review 142 (2023-02-02 - Rating: 5)

    I used Horizon Services to flush my tankless water heater. They quickly sent Paul Matt to my home. He was professional, respectful and thorough. He first explained why it needed to be done, then explained how it would be done and then explained the results. This was an unusually pleasant experience. Highly recommend Horizon and if your service is plumbing highly recommended Paul Matt.

  • Review 143 (2023-06-15 - Rating: 5)

    Jeremiah and his team did an amazing job on re-plumbing our 1965 home. It was supposed to take 3 days they got it done in 2. Jeremiah and his team was very professional and respectful. I gave them a 5 🌟. Highly recommended.

  • Review 144 (2024-11-13 - Rating: 5)

    Technician was very knowledgeable friendly and helpful answered all of my many questions.

  • Review 145 (2024-08-05 - Rating: 5)

    Cant say enough, replaced hot water heater and A/C , excellent service all around, for my mobile home in concord, no pressure salesman came out .price and guarantee are great .

  • Review 146 (2025-01-02 - Rating: 5)

    They was very helpful. They fix the problem. Thanks

  • Review 147 (2023-09-15 - Rating: 5)

    Matt and Jessie did a fantastic job repairing an outside water leak, shower drain that was leaking in the crawlspace, and replacing a water heater that weve had almost 31 years.I would highly recommend Horizon.They do Heating and Air, Electrical, and Plumbing. I will definitely be calling them again in the future. Thanks for being in the Concord/Kannapolis area.

  • Review 148 (2023-06-25 - Rating: 5)

    My AC went out at 6pm, I got on the phone and from that moment, I knew I was in good hands. They sent Jesse Kesler out the next morning. He was very considerate as he didnt ring the door bell and wake up the whole house. He did all the work, explained what he was doing and even showed pics. I will definitely be using them again as I did get their membership and I will keep renewing every year. Thank you so much Jesse!

  • Review 149 (2023-07-01 - Rating: 5)

    Welcome to the neighborhood, Horizon Services....A/C tune-up was a breeze! Very pleased with the whole process, from scheduling to billing. Thiago B. is an All-Star....takes pride in his professionalism and understands what is important to the customer. He answered all my questions and helped me understand all my options (included pictures and estimates) so I could make an informed decision. Thank you...I will be a customer for years to come!

  • Review 150 (2024-03-22 - Rating: 5)

    Im really happy with the service. Jeff (the technician that came over) was very thorough and did a clean job.I received a summary of everything at the end.

  • Review 151 (2023-12-18 - Rating: 5)

    I have to say I was impressed. My scheduled technician was delayed so Ryan the electrical manager left his office and came and did my job. Great service and I would highly recommend them. Very efficient. Thanks Ryan

  • Review 152 (2023-08-22 - Rating: 5)

    My Technician Thiago was great. He very knowledgeable, professional, worked fast, and valued my time. I would recommend him 10 out of 10 times & hes definitely a 5 star Technician. Im glad I called Horizon!

  • Review 153 (2023-04-30 - Rating: 5)

    Kyle and Kevin installed our towel warming rack, outlets, and made recommendations for sconce fixtures. They were very professional, knowledgeable, attentive to detail. Ryan must also be mentioned in providing a fair quote, assurances and prompt scheduling of our work. We are very pleased with the results.

  • Review 154 (2023-11-15 - Rating: 5)

    Can’t say enough good things about Jeremiah and Jessie. Great communication, very knowledgeable and professional, definitely went above and beyond to fix our nightmare of a problem. I’d recommend these guys to anyone who needs plumbing work done.

  • Review 155 (2023-10-11 - Rating: 5)

    My Horizon rep Thiago Barion was courteous, on time and thorough. He had serviced my spring tune up so he was familiar with my unit.?He explained what he was going to do and did it, within a reasonable amount of time. I like Horizon, and I trust their word for what needs to be done. I especially like their Fall/Spring Tune ups for $59.

  • Review 156 (2023-10-21 - Rating: 5)

    We called Horizon after trying (and failing) to replace an old Nest thermostat on our own. There were all kinds of issues at play preventing our success including a blown fuse we didnt even know existed in an upstairs crawl space. Horizon sent us Tiago, an incredibly likable, professional guy, within two days of our call. He spent a lot of time troubleshooting and repairing things and explaining it all to my husband. We actually requested him again a second time to come back and service our HVAC unit. Again he spent time explaining how the system works. We have purchased a Partner Plan with Horizon which allows us to request Tiago specifically and gives us priority service and a 30% discount. This made sense for us as we will soon need a new capacitor and want to add a surge protector at the same time. Thanks so much Tiago and Horizon!

  • Review 157 (2024-06-19 - Rating: 5)

    Exceptional knowledgable HVAC. Punctual on time. Work exspitditionally done, and team players. Can do attitude. Explain functionality of equipment operations. Would refer Horizons to others.

  • Review 158 (2024-02-02 - Rating: 5)

    Roy took very good care of my issue. He only did what was necessary and gave me every discount available. Same day call. They came. They fixed it!

  • Review 159 (2024-04-02 - Rating: 5)

    Thiago Barion was great at identifying our hvac issues and was able to fix it in the same day. I highly recommend horizon home services and Thiago.

  • Review 160 (2023-09-17 - Rating: 5)

    Don did a great job. He quickly assessed the problem and offered me two options. When the faucet was fixed he gave me an option to replace the water heater. I was really pleased.

  • Review 161 (2024-07-11 - Rating: 5)

    Silas and company were very good I would recommend those guys to anyone. They were very knowledgeable on what they were doing and they could answer any questions I had.

  • Review 162 (2023-11-10 - Rating: 5)

    My technician Jeff did an amazing job. He was on-time and very thorough. He made sure my whole system was operating properly and it was great value!

  • Review 163 (2023-03-04 - Rating: 5)

    I was highly impressed with Joshua from the estimate visit through a return trip the next day after my brand new hot water heater didn’t heat water the first night! Joshua asked great questions, was knowledgeable, communicated at every step and was thirsty to learn while he troubleshooted through the water heater debacle! When he and Audric realized it was an electrical issue he reached out to the electrician on the team and worked together to resolve the issue. I can’t stress enough how important it is to communicate and educate your customer with kindness. Well done! It has brought great peace of mind to have a new working water heater and new supply lines to all of our faucets!

  • Review 164 (2023-11-22 - Rating: 5)

    Matt and Audric went above and beyond to fix my plumbing issue. We had a problem with the shut off valve and instead of coming back he took the time to figure out the problem. 5 stars, excellent service, thank you so much!

  • Review 165 (2024-03-26 - Rating: 5)

    Ryan came on time, was professional and knowledgeable about how to efficiently completely cover my needs.He is a pleasure to work with and I will likely call him for anything else I need.

  • Review 166 (2023-09-17 - Rating: 5)

    Jesse was great! Our air was out for 24 hours and he was able the get here quick and fixed the problem and informed us of the other things wrong with the ac. Along with Jesse the receptionist was very kind, highly recommended!

  • Review 167 (2020-06-10 - Rating: 5)

    In a time when receiving great customer service experiences are few and far in between. We were very impressed and happy with the service we received. The technician went above and beyond to make sure our electrical issue were resolved, fixed and safe for our home. He was a really cool guy! I would definitely recommend this company for any home or business owner. Their work quality and desire to provide customer with superb service is to be commended.

  • Review 168 (2023-11-13 - Rating: 5)

    Very professional! Our home is two years old and he showed us where it should be insulated or the pipe could freeze. He explained everything that he was doing in monitoring and looking at showed us pictures on the phone so we could understand very courteous.

  • Review 169 (2023-12-23 - Rating: 5)

    Technician arrived on time, was very professional, took him time, and provided details explanation plus photos. Our system is 17yrs old, and by a large margin the best service it has been given. Thanks

  • Review 170 (2024-02-02 - Rating: 5)

    I went online at midnight and had someone at my house before 9:00am and my leak fixed by the end of the day including digging and covering the pipes back up. The guys were very professional and kept me updated throughout the day on what the status was. Will use them again if I need anything.

  • Review 171 (2024-04-02 - Rating: 5)

    Gerry did a great job getting our air working after having no air for 2 days. He was nice, he was kind to my dogs, and he worked over 3 hours to get it working!

  • Review 172 (2024-10-31 - Rating: 5)

    Paul was great. He was thorough and explained everything.

  • Review 173 (2020-07-23 - Rating: 5)

    Chance and Sydney made the process for my clients so simple and easy! They were flexible with scheduling and provided top notch service! We are so grateful for their patience and time as they answered all of our questions and concerns. Chance arrived early, made sure that my clients were satisfied and aware of the companys COVID procedures and took the time to provide a detailed explanation and overview of his work when done. As a Realtor in a smaller area at times, it can be hard to find reliable and honest professionals that will do what you need and make sure no loose ends are left. Thank you Chance and Sydney, I will totally be requesting Phillips and Chance for my future clients needs and my own! Thanks again for exceptional support and service!

  • Review 174 (2023-11-16 - Rating: 5)

    My Technician, Thiago B. was just the BEST!! Knowledgeable and Extremely helpful with Excellent customer service. I am very happy with the service I received. Looking forward to partnering with Horizon Services again.

  • Review 175 (2023-05-10 - Rating: 5)

    Scheduling was very easy. Jessy and Adam were very friendly, professional, and knowledgeable. Quoted me what’s needed vs highly recommended vs an upgrade option which is what a customer needs to know to make an educated decision. Highly recommended!

  • Review 176 (2023-09-22 - Rating: 5)

    Thiago not only was very nice, he was thorough and competent. He also made sure to explain what was needed and why. Our Kannapolis NC home is comfy again!

  • Review 177 (2023-10-11 - Rating: 5)

    Taylor and Kevin were on time, friendly, professional and knowledgeable to quickly fix a breaker issue I had. They thoroughly tested everything and provided quality work. Highly recommend!

  • Review 178 (2024-12-03 - Rating: 5)

    Thank you guys for getting out to my home in a timely manner. Big thank you to your technician for wearing booties as well. Greatly appreciated

  • Review 179 (2024-01-23 - Rating: 5)

    I called due to having no heat and these guys came out quickly!!! Professional and tiny Tech was over the top thoroughly great!! Explained everything... checked HVAC systems... will use every time

  • Review 180 (2023-06-07 - Rating: 5)

    They were able to come the same day and fix my AC problem. They were busy so it took them some time to arrive, but they solved the issue quickly and gave me some advice for future maintenance without trying to hard to sell me on it, and they have good deals for seasonal maintenance to diagnose problems before they happen at the worst possible time.

  • Review 181 (2024-04-12 - Rating: 5)

    The technician was very courteous and tenacious. He ran into a plugged drain line from the unit in the attic and struggled getting it free. But he stuck with it and eventually cleared it.

  • Review 182 (2023-12-01 - Rating: 5)

    Our heating check out was wonderful! Jesse was, and always is wonderful! We trust him and he is always on time, very polite and we just enjoy him!

  • Review 183 (2023-08-26 - Rating: 5)

    Our technician Timothy Turbett was extremely efficient and very friendly, he explained everything to us and completed his job. We will be requesting Tim’s service for our semi annual tune ups and any service work needed

  • Review 184 (2022-10-26 - Rating: 5)

    Ryan called me from concord in route to Gastonia. It literally took him 10 minutes to fix my issue my electricity was out in my living room and he was very pleasant. I also had a two year old here with me andshe kept attempting to get in his way. He was kid friendly and didnt mind my daughter approaching him. He was timely and his communication was awesome. i appreciate the heads up regarding how far out he was from me and him also not freaking out about a little kid trying to get in the way lol awesome company awesome employee. i will definitely make this my first and only point of contact if I need assistance in the future

  • Review 185 (2023-10-24 - Rating: 5)

    Kevin was helpful and got straight to work resolving my electrical problems. He explained to me what happened and what could be done to fix it. All while being very respectful in the process. Kevin is the man and if needed, I will be using horizon again because of him

  • Review 186 (2020-07-22 - Rating: 5)

    FIVE STARS!!!We recently had Ryan and Nick from your electrical division come in to replace a few light switch and outlet units in our home. They were AWESOME!!! They were polite, professional, arrived within the timeframe they estimated in our phone call and they even had great conversation. Great team work with these two.If we receive service from Phillips Air Care again I will definitely request Ryan and Nick.if your techs are as awesome as these two, expect more requests from me.

  • Review 187 (2023-11-03 - Rating: 5)

    Horizon has been second to none and flawless when performing the maintenance of the HVAC of my house. Big kudos to Thiago Barion, very attentive, kind and professional. I highly recommend!

  • Review 188 (2017-12-19 - Rating: 5)

    Phillips Air Care was recommended to me by my mother and I have been both extremely pleased and impressed by their service. Setting an appointment was easy. The scheduling was convenient and the office staff was personable over the phone. The technicians are friendly and knowledgeable. They resuscitated my 20 year old gas furnace and she is running as quiet as a whisper. They have one of the most affordable annual service plans out there and it is an absolute bargain for the level of service that you receive! If you are looking for heating & cooling service, then you MUST call these guys. You wont be disappointed.

  • Review 189 (2023-09-07 - Rating: 5)

    Thiago is an excellent technician. He was on time, professional and works hard at his job providing quality service. I highly recommend him and Horizon Services.

  • Review 190 (2024-02-03 - Rating: 5)

    Annual system checkup. Gary thoroughly reviewed our HVAC system, and documented and explained everything he found. Very friendly and professional job!

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