Roto-Rooter Plumbing & Water Cleanup

Located in Concord, California

Address: 3500 Clayton Rd Ste 113, Concord, CA 94519, United States

Phone: +1 925-750-6155

Rating: 4.8

Services

On-site services
Wheelchair-accessible entrance
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-05 - Rating: 5)
Aristeo did an excellent job… not only he was on time, very receptive, explained what has to be done, pricey, but got the coupon on line.Very organized, he kept his working environment organized ( can’t say it’s clean since it’s a dirty job but someone trained and who knows how to do it). Job was done as promised. Highly recommended.Much appreciated, Aristeo. 😃👍

Review 2 (2024-11-16 - Rating: 5)
I had a drain emergency in which brown water was backed up into my shower and toilet on Friday night. Placed a service ticket and Roto Rooter sent a technician out on Saturday morning. Rich came out on time, diagnosed the issue, and got started to work right away. He was friendly, knowledgeable, and took the time to answer questions and explain to me the issues and the options to fix them. I really appreciated that he didn’t rush and made sure that things were done right by checking all drain points at the end plus he gave advice on preventing this from happening in the future. For an emergency it was handled perfectly, thank you, Rich!

Review 3 (2024-12-08 - Rating: 5)
I called Roto-Rooter for a plumbing issue on a Sunday. They were responsive and kept me in the loop with delays for the service call. Quaid was fast and efficient. He diagnosed the issue with my toilet quickly and snaked it in less than 10 minutes. Thank you for the quickly fixing my toilet! Highly recommend!

Review 4 (2024-12-19 - Rating: 5)
Trey did a great job and fixed our hot water leaking problem in a timely and efficient manner. We really appreciate the work and for getting us back in business within an hour of his arrival!!

Review 5 (2024-12-10 - Rating: 5)
Quaid was the best. Fast, clear, and honest to the core. He helped us learn how to avoid similar problems down the road, and I’d be excited to work with him and the team again proactively. Thanks all!

Review 6 (2024-11-30 - Rating: 5)
Quaid was awesome. My property management dispatched him to my house where my bathtub was backed up. He showed up for us, even after regular working hours, and let me know what was being done. He worked until the job was done, working in the dark outside. He was polite, respectful, and professional. Great experience with Roto-Rooter! Thanks again, Quaid!

Review 7 (2024-10-19 - Rating: 5)
They were simple to with. The plumber showed up soon after calling. diagnosed the problem and gave me a fair price to repair the water leak. He was professional and knew what he was doing. I would use them again.

Review 8 (2024-11-04 - Rating: 5)
Late Sunday during a birthday party our plumbing came to a halt. Quaid from Roto Rooter arrived quickly. He was clean, thorough and professional and solved our problem quickly and efficiently. I strongly recommend him. Quaid was awesome.

Review 9 (2024-11-19 - Rating: 5)
All I can say about Roto Rooter today is… thank god for Logan!!! We’ve been loyal customers for roughly 15 years and have always been very happy with the work they’ve provided but today was a long day of waiting filled with delay after delay….once Logan arrived he was very apologetic in how long I had to wait for service which helped tremendously in my frustration. At the end of the day as always I’am satisfied with the work but a customer should never have to wait almost 7hours for a technician with the only response coming from home office is that I’am next in line…..Thank you again Logan you were not only professional but courteous to this old gal…. Well done

Review 10 (2024-11-21 - Rating: 5)
Roto Rooter has been extremely easy to work with in the past so it was an easy choice to call them when we found another plumbing issue. Logan came out right away, diagnosed the problem very quickly and got us set up for a fix.

Review 11 (2024-12-03 - Rating: 5)
Quaid, my Roto Rooter technician, was friendly professional and informative. He quick addressed the problem with my drain and had it cleared. My family will definitely use this service again if needed.

Review 12 (2024-12-02 - Rating: 5)
Excellent customer service, emergency plumbing issues taken care of with me being out of town for my tenants. I would call Quaid for all my plumbing issues. He is truly an asset to your company!!!

Review 13 (2024-07-17 - Rating: 5)
Sayed was extraordinarily thoughtful and friendly! We asked him to mask while in the house, and he had no problem at all. Service was quick and everything was explained clearly. Would definitely call again if we ever have problems again.

Review 14 (2024-11-10 - Rating: 5)
Quaid was thorough and courteous. He listened carefully to my concerns and was able to solve my problem efficiently and made sure all my concerns were taken care of. I highly recommend him.

Review 15 (2024-11-11 - Rating: 5)
Quaid was amazing, fast, on time, great clean up. Will definitely keep him in mind if we need him again. Great experience.

Review 16 (2024-07-27 - Rating: 5)
Alex to the rescue- I had a backup, and minutes after as I was out walking I spotted Alex down the block fixing another house, he came over and fixed our issue, at least temporarily until we can get some estimates to fix the bigger issue, he was so professional, efficient and helpful. I really appreciate his attitude and his work. Thank you Alex 🌻

Review 17 (2024-07-11 - Rating: 5)
Sayed did an excellent job today. He was very professional, efficient, and dedicated to giving us a desirable outcome with their service. We will ask for him by name in the event that we have another problem requiring Roto-Rooter!

Review 18 (2024-06-22 - Rating: 5)
I called roto rooter and they said they will come in an hour. Sayed came in 20 mins from when I first called. He was really nice and honest. He checked the house to see what was the best option to help us unclog our toilets. He was able to flush out the lines and was able to fix the issue for us! 100% recommend!

Review 19 (2022-08-30 - Rating: 5)
We had a busted pipe late at night, and they were here first thing in the morning!They got everything dry and were done in a week! Excellent service!They also discovered some mold, which they got rid of too!

Review 20 (2024-09-28 - Rating: 5)
Quaid was very punctual, knowledgeable and professional in his work. Most importantly, he delivered results. Our drain should now be ready for a few more years!

Review 21 (2024-10-11 - Rating: 5)
Quaid was super helpful and professional when helping with a plumbing issues with one of our toilets. Appreciate the help and would definitely hire Roto Rooter again!

Review 22 (2024-09-26 - Rating: 5)
Excellent service from Quaid! Got my plumbing issue solved right away. I appreciate the fast service so much in an emergency like this. Will use him again in the future for any plumbing issues.

Review 23 (2024-11-05 - Rating: 5)
Quaid was extremely courteous from the moment he stepped in, explaining very clearly what he would be doing. He resolved our issue rapidly and advised us of things we could do to prevent a recurrence.

Review 24 (2024-07-24 - Rating: 5)
I had a kitchen sink emergency and panicked! Sayed arrived at my home and immediately knew what the issue was. He was also super respectful about my home and space, asking if he should remove his shoes and such before entering. In addition to fixing the issue, he shared what caused it and how to prevent the issue from occurring in the future! I am forever grateful for his quick action and prompt arrival!!! Thank you thank you!

Review 25 (2024-09-26 - Rating: 5)
Quaid was great! He was a perfectionist and took his time to explain to me and he was also fast and efficient and I will recommend his to everyone I know with a plumbing problem.

Review 26 (2024-10-28 - Rating: 5)
Quaid came to fix my garbage disposal and was super quick and professional. Booking an appointment was easily done online and I got a phone call before the appointment to let me know he was on the way.

Review 27 (2024-07-11 - Rating: 5)
After a dinner party kitchen sink was plugged. Poor husband snaked it 3 times, used drain products; helped some, but not right.Growing up my family in Sonoma County always used Roto- Rooter so when faced with so many choices in local plumbers I chose them. Visit was expensive, but Jacob took good care of us, came over first day and gave estimate and suggested a product that we had already in garage, but hadnt used yet...could try overnight and maybe get things fixed. It helped, but did not solve problem. So Jacob came back next morning and ran the Roto-Rooter...PROBLEM SOLVED! Excellent customer service and follow up; very nice, capable young man. Appreciate the good service Jacob and Roto-Rooter!

Review 28 (2024-07-10 - Rating: 5)
Sayed did a great job helping us with our plumbing issue. He double checked to make sure everything was alright 👍🏽 and overall very satisfied with his work.

Review 29 (2024-09-30 - Rating: 5)
Quaid did an excellent job of clearing our sewer line. He also did a fantastic cleanup job and made sure everything was working correctly before he left.

Review 30 (2024-06-25 - Rating: 5)
We had a clogged toilet and Sayed came right away at 7pm and told us what the issue was. The quote he gave was over our budget but he offered alternatives and in the end, he was able to fix our toilet in a timely manner! He is very kind hearted too :) thank you Sayed for the job well done!!!

Review 31 (2024-07-20 - Rating: 5)
Sayed is very pleasant and thorough. He walked us through everything and ensured that he took care of our issue. You could tell he really cares about doing the right thing. Thanks, Sayed!

Review 32 (2024-06-13 - Rating: 5)
Aaron from Roto Rooter came in and took care of everything. We’ve been without a washer for about a week, had maintenance come by, had an appliance tech come by but it was the sewage system that was blocking up. He diagnosed the problem quickly and was out within a pretty short time. Also very friendly, professional and respectful.

Review 33 (2024-07-21 - Rating: 5)
Sayed is amazing. I waited all day for an independent company to show, they didn’t cllaing they only had one technician. Sayed was at my place within an hour, he was courteous, knowlegeable, neat/careful, personable and quick. Highest rating.

Review 34 (2024-07-20 - Rating: 5)
Sayed was awesome. He helped our family through a really hard time when our entire main line was clogged. What a total lifesaver on a Friday night. Thank you, Sayed & RotoRooter!!!

Review 35 (2024-07-05 - Rating: 5)
Sayed did a great job! Very friendly and quick and efficient with his work. The downtime created was reduced to minimal if not none. Thanks Sayed!

Review 36 (2024-10-14 - Rating: 5)
Very communicative and fixed the issue in a timely manner. We had a complicated issue and they were super helpful. Would recommend!

Review 37 (2024-04-16 - Rating: 5)
Basically he knows a lot about the job more than I figure he got straight to the point and he told me the procedures he has to do to get the job done mossdeff recommend his service ✅

Review 38 (2024-07-08 - Rating: 5)
Sayed was incredible helpful. He was professional, hard working and explained what he was doing. I am thankful he was my technician today!

Review 39 (2024-06-06 - Rating: 5)
Sayed was timely, professional and incredibly nice! Fixed the plumbing issue pretty quickly and gave me tips on how to maintain the drains in my home. Will definitely use this service again in the future.

Review 40 (2024-06-26 - Rating: 5)
I called and was able to get a quick response for an appointment & as well, it was a simple issue that was a huge displacement for Myself & Any guest l had.My New Hero *Mr.Jacob came and was able to take care of everything within 30min.Thanks Again, Mr.Jacob 🚨

Review 41 (2024-07-21 - Rating: 5)
Our techs were great! Both Mariah and Sayed really went above and beyond to make sure that our issues were resolved. I highly recommend them. Thank you Mariah!!! Thank you Sayed!

Review 42 (2024-06-13 - Rating: 5)
Sayed was very professional, polite, and knowledgeable. He corrected the flooding issue quickly and educated us on preventative methods. He deserves a raise or promotion if he hasnt gotten one already!

Review 43 (2024-04-03 - Rating: 5)
John B provided an excellent customer experience today during a proactive cleanse of my sewage lines. He kept me informed throughout the service call. We also had Todd stop by to investigate the pipes with a camera. Both gentleman were professional and knowledgeable. Thank you!

Review 44 (2024-05-01 - Rating: 5)
The most professional and helpful visit I’ve ever had with anyone doing any work at my home. We had a kitchen sink line get plugged and it was done quickly with nothing but professionalism and expertise related to all my questions.We will 100% use them forever…we now have a plumber. We have a guy…

Review 45 (2024-05-30 - Rating: 5)
Sayed was a huge help in fixing our dishwasher issue today. He was quick, clean and fixed multiple issues that came with dishwasher today. He was clear on his estimate communication and also explained what was wrong in pipes and how he is going to fix it.I recommend roto-rooter plumbing as they do service on the same day.

Review 46 (2024-07-24 - Rating: 5)
Sayed! Very awesome work. Really appreciate it the job he did. Fast and easy. Price was overcharged but I happy with the Job.👍👍👍

Review 47 (2024-04-15 - Rating: 5)
I Had a leak in my water line.Jeff came out and conducted a thorough investigation. He was able to determine the severity and area of the leak which was under my concrete slab. He gave me an estimate on the spot and work began the next morning.Juanita had to cut through tile and the concrete slab. She completely contained the work area so no dust and debris got into the rest of the house and carefully removed my tile so that it could be reused. The job was completed in one day and I was able to use the bathroom immediately.Working with the Roto Rooter team was a pleasure. They were honest, efficient and very professional from start to finish.The price was very fair and Jeff was always available to answer my questions.I will definitely call them in the future.

Review 48 (2024-04-19 - Rating: 5)
They were really good. They came out on a Sunday evening, it really eased our minds. I dont recall the mans name that came out, but he was terrific. It was over $500 and didnt really take that long (drain clog) ,but I guess thats just the going rate. The only thing they didnt do - which was stated in the email in prep for visit- was call 30 minutes before. But it was fine we were really happy to see the worker at our door :-) We would use them again!!

Review 49 (2024-06-27 - Rating: 5)
Sayed was amazing! He was friendly the minute I opened the door and quickly went to work. My problem was fixed in less than 5 minutes! If I could give more than 5 stars, I would.

Review 50 (2024-12-09 - Rating: 5)
Jose (#0367) helped clear our drains and got our household up and running again. Thanks for a great job!

Review 51 (2024-07-03 - Rating: 5)
Responsive, excellent emergency service at 10:00 pm. I couldnt have asked for a more thorough and caring technician whose main concern was the customer. Thank you SAYED!

Review 52 (2024-04-27 - Rating: 5)
Jacob was awesome! So friendly easy to work with and quick! He got us back online quick and I would never call another repair expert.

Review 53 (2024-11-10 - Rating: 5)
Came on time. Dodd the job. Quaid was a wonderful technician. Would use them again

Review 54 (2024-04-19 - Rating: 5)
Roto-Rooter came fast to look at the plumbing issue I had at home. They were able to find the leak and repair the same day. No long waits and downtime. Eric N., the service technician, was very efficient, knowledgeable, and courteous. The work got done same day. The other part too is for restoration. It was also a pleasant experience working with John B., the field supervisor, who showed up with the same demeanor as Eric N. and was very helpful to determine the next steps. Very glad I had called Roto-Rooter, and will definitely recommend for any plumbing issues.

Review 55 (2024-09-11 - Rating: 5)
Great work, guys were dispatched within the hour. Got the problem diagnosed and taken care of within the day, highly recommend.

Review 56 (2024-05-25 - Rating: 5)
Our service provider, Sayed, came to the house within the hour! He came in explained what was going on and finished the job in no time! He was very professional and kind. We are grateful for the quick service before our party today!

Review 57 (2024-04-08 - Rating: 5)
Our technician Chris was awesome. Our water heater was leaking badly and Chris was able to replace it. Even though it was a stressful situation, Chris’s mild manner demeanor helped calm us down. It was an emergency situation and Chris calmly remedied the situation working into the late night hours making sure everything was in perfect working order.

Review 58 (2024-08-26 - Rating: 5)
Logan was incredibly professional and helpful. I will use them again and recommend to friends.

Review 59 (2024-11-27 - Rating: 5)
Quaid was awesome and friendly, they did a great job and was on time and great communication.

Review 60 (2024-07-19 - Rating: 5)
Sayed did a Great job for my senior mother. He was very polite and professional.. My mother and I highly recommend Sayed at Roto-Rooter.

Review 61 (2024-05-18 - Rating: 5)
I want to shout out to AARON #510-4972OK, Tomai Property and cleared our drain. It was knowledgeable, patient and hard-working. Very professional! Got the job done and did what it took to get it fixed. Would use him and the company anytime.

Review 62 (2024-06-14 - Rating: 5)
Jacob was so wonderful. He was very professional and knowledgeable. He had a great demeanor. It was a pleasure doing business with him.

Review 63 (2024-05-16 - Rating: 5)
Roto Rooter did an excellent job for us today. Our toilet and shower were clogged. Aaron came by less than an hour and fixed the problem professionally. He tried many other options first using several machines and thankfully we didn’t need to remove out toilet.

Review 64 (2024-04-13 - Rating: 5)
Great service from Roto Rooter today. Sayed showed up within 2 hours of my initial call and was quick to diagnose and resolve the problem. Communication throughout the process was great and Sayed was very courteous and professional. Highly recommended!

Review 65 (2024-05-19 - Rating: 5)
We had Sayed come over to fix our plumbing issues and I was very impressed by how knowledgeable he was! He knew exactly what was wrong and also make recommendations on how to prevent same issue in the future! Very happy with the service provided!

Review 66 (2024-02-10 - Rating: 5)
Woe was me with a badly plugged up kitchen sink. Roto-Rooter is always my go to, so delighted that Eric arrived within 30 minutes! Have to love that! Eric was great - friendly, courteous and knowledgeable! A pleasure to have in my home working on my problem. He was thorough and efficient, got my problem fixed and offered suggestions for the future. Couldn’t have asked for anything else or a better technician. Thank you, Eric!

Review 67 (2024-05-24 - Rating: 5)
Alfonzo was very pleasant and very quick to fix the problem. I was told that it would be between five and six that he would arrive, but he didn’t get here until closer to seven. I was told I would receive a phone call when he was on his way, but that never happened either. I’m just glad he fix the problem!

Review 68 (2024-01-17 - Rating: 5)
The technician was extremely knowledgable in his trade and I’m sure is a valuable asset to your company. He educated me on all aspects of my plumbing issues and the over all system. I had 3 other Techs out to my place in the past and they are all a very distant 2nd to him. If I need anyone in the future I definitely will ask for him. In addition to his knowledge he was very respectful and I will for sure recommend your company and him as the Tech. Had a great experience!

Review 69 (2024-06-04 - Rating: 5)
Sayed was wonderful drain tech/ Plummer! He fixed out issue very quickly and was kind, friendly, honest and a pleasure to have in our home! I highly recommend Sayed for 5 star professional, honest and friendly service! Thank you!

Review 70 (2024-01-17 - Rating: 5)
Our Technician Eric Negrete was friendly and very thorough. He arrived earlier than expected and had a very professional attitude. The problem was resolved in a timely manner. Thanks so much for fixing our issues!

Review 71 (2024-04-07 - Rating: 5)
Sayed arrived promptly and was able to diagnose the issue with the clogged sewer drain. He worked diligently to open the drain and checked to be sure that everything was clear. He was polite and informative. We were very pleased with his work. Please extend our thanks to Sayed for a job well done.

Review 72 (2024-03-14 - Rating: 5)
Aaron from Roto Rooter did an excellent job for us today. Our toilet was clogged and he fixed the problem quickly, nearly and professionally. He was extremely courteous and was very helpful with information on how to avoid future problems. Would definitely call again.

Review 73 (2024-07-12 - Rating: 5)
Booked an appointment online. It was easy and I was able to pick the time frame I wanted. The agent showed up early and resolved my issue quickly

Review 74 (2024-11-11 - Rating: 5)
Great job. Easy to work with and honest !!

Review 75 (2024-02-10 - Rating: 5)
I had an emergency and requested Sayed specifically due to his good reviews. He arrived on time and explained the problem, went to get the best part for the job and then returned, worked swiftly to get it installed with a good humor and a smile and left us with a 1 year warranty. I’ve experienced awkward plumbers in the past so it was nice to have a plumber who is friendly and easy to work with.

Review 76 (2024-06-19 - Rating: 5)
Sayed did a great job fixing the toilet. Service was great, very friendly and helpful man. 5/5 stars for him for sure, saw the problem and fixed it immediately.

Review 77 (2024-05-25 - Rating: 5)
Aaron was absolutely amazing! He fixed my plumbing at my home this so fast and so efficiently that I will definitely be working with him and rooter next time.

Review 78 (2024-06-29 - Rating: 5)
Sayed was great! We fixed our drain issue and accommodated us with timing. He even came back a second time and found an issue we didn’t know about and fixed it.

Review 79 (2024-02-12 - Rating: 5)
This is the second time we have used Roto-Rooter plumbing in the past two years. My wife and I have been very pleased with the service. The guys were friendly and professional and kept us informed of all that they were doing. If you have a plumbing problem, I would highly recommend them.

Review 80 (2023-12-02 - Rating: 5)
The gentleman that came to my house to snake my driveway was very professional, and did a wonderful job on my driveway. He was very well mannered, very personable, and would love him to come every year to take care of the problem that I have.You have a great person working for your company, and I felt very safe, he explained everything to me about the driveway and the problems that I would have if I didn’t keep doing this every year because of the roots from trees nearby, growing into the driveway where the pipes are. He was wonderful wonderful wonderful. .

Review 81 (2024-04-06 - Rating: 5)
Sayed came to our house today and did a great job fixing our backed up sewer line. He also inspected inside our house to make sure the water was draining properly in the kitchen and bathrooms. Because of Sayed’s excellent and professional service Roto Rooter will be my go to plumbers in the future!!!! Thank you…

Review 82 (2024-04-08 - Rating: 5)
Luis was kind, cordial and efficient with his work and diagnosing of the plumbing issues at hand. He was able to troubleshoot and teach at the same time, which was greatly appreciated. Can’t thank him and the team enough for helping out a guy who has a lot to learn about plumbing!

Review 83 (2024-05-10 - Rating: 5)
Aaron was very professional, competent and polite. He communicated well, and clearly reviewed the work he was going to do. The plumbing work was successfully completed in a reasonable length of time.

Review 84 (2024-06-25 - Rating: 5)
Excellent service, knowledgeable and tidy, work fast but do a quality work.Came back next week for a second time to complete the work due to parts waiting to be delivered .Highly recommended

Review 85 (2024-01-06 - Rating: 5)
So it turned out I had two plumbing issues. A clogged drain and a leaking tank. My toilet was flushing just fine, after being fixed yesterday, but there was water coming from somewhere. Roger actually came back out, to make sure it wasnt part of the original issue. He went to Home Depot to get parts, fixed it all up, tested it, and Im good to go. The gentleman who took my call today, was so helpful. Sorry I didnt get his name. They must have great customer service training. Everyone is so helpful and respectful. They are my new go-to plumbers! Its unusual to experience such nice staff that you feel really want to help you solve your problem!

Review 86 (2024-06-24 - Rating: 5)
Sayed was a huge help. Got here within an hour of the call. Replaced a toilet tank and a new sealant. Excellent repair guy and good communication.

Review 87 (2024-02-16 - Rating: 5)
We had a soft blockage in our main pipe to the street, and within 1 hour Vanessa arrived to get us back to a civilized life. She was on-time, polite and great to work with. Be happy if she is the plumber that shows up on your doorstep, because she is wonderfully upbeat, knowledgable and helpful. Thank you Vanessa and Roto-Rooter for getting us ready for a busy weekend!

Review 88 (2024-06-22 - Rating: 5)
Aaron was prompt and a pleasure to have him fix our drain. He was quick and offer great advice on this job and another problem I have with a fridge.

Review 89 (2024-06-09 - Rating: 5)
Sayed was, hands down, amazing. He was kind, respectful, knowledgeable, thorough, and solved my problems! Roto Rooter is lucky to have such a fantastic employee.

Review 90 (2024-01-12 - Rating: 4)
The plumber they sent was competent. He came quickly after I placed the call to have my toilet unblocked. However their pricing is outrageous. The fixed charge was $367. Using a professional grade auger it took 5 minutes to clear the blockage. After some discussion the price was lowered to $200.The same auger that the plumber used is available on Amazon for $54. I would suggest purchasing and using that before calling Roto-Rooter. Once you own it you will have it to use at no cost in the future. If it doesnt work you can always call a plumber.

Review 91 (2024-04-06 - Rating: 5)
Roger came out to offer us a water testing service as part of our recent plumbing work. Roger is professional and thorough. He taught me a lot about what is involved in residential water testing. I appreciate his time and effort.

Review 92 (2024-04-02 - Rating: 5)
John came out about 90 minutes after I had called Roto Rooter for an appointment and completed the work of unsticking an extremely stuck bathtub bell stopper in no time flat. His workmanship is very impressive and he is an asset to your company, and with a winning personality. Roto Rooter stands by their work and they’ve always been my go to company for my plumbing issues.

Review 93 (2024-01-06 - Rating: 5)
Sayed was an amazing help when it came to fixing our plumbing issues in the kitchen. He was very respectful, personable, attentive to detail and cleaned up after he completed his work. I would highly recommend his services!

Review 94 (2024-04-02 - Rating: 5)
Awesome professionalism! John answered all my questions and walked me through the repairs. He was thorough, timely and got the job done right. I would definitely call on John again for any plumbing repairs. Great service! Thank You

Review 95 (2024-03-09 - Rating: 5)
Had an emergency water break in the shower Roto-Rooter(Christian) came out and assessed the issue and gave us some options. He was able to identify, locate, and install a replacement for the old hardware that solved all issues. He made it look easy but it was his expertise that resolved our issue within 2 hours and allowed us to have water again in the house AND make we were able to make a dinner party only a few minutes late. thanks so much for the kind, knowledgable service.

Review 96 (2024-07-19 - Rating: 5)
Sayed was very professional and polite, although he was unable tocomplete the job due toequipment failure his determination was admirable.

Review 97 (2024-04-17 - Rating: 5)
Eric and Aaron visited our commercial building today and did a fantastic job diagnosing the issue and completing the work on time. Great workmanship, communication, and overall customer service! Roto Rooter for the win!

Review 98 (2024-03-15 - Rating: 5)
Their technician Aaron was extremely polite and courteous. Unfortunately, my situation requires excavation so he wasnt able to clear it with a snake, but he tried his absolute best and went above and beyond in my opinion. Advice to management...hire more guys like Aaron, he is a great employee.

Review 99 (2024-12-28 - Rating: 5)
Trey was fantastic! He was able to schedule the next step of the multi-pronged installation while finishing up the early stage items. His time and effort are much appreciated!

Review 100 (2024-04-30 - Rating: 5)
Great work. Corey was very polite, patient and very informative on what the problem was. His work was well done he cleaned up area when finishedGreat employee RotoRooter 5 stars

Review 101 (2024-05-18 - Rating: 5)
Sayed was extremely friendly, fast, hardworking and professional. He fixed an issue we were not able to fix ourselves and was in and out of our home in a short time. Were very grateful!

Review 102 (2024-04-09 - Rating: 5)
Good communication.Fast and clean service. He also offered a 6-months warranty on the labor, which it is not really typical in my experience. A sign of his commitment to the happiness of the customers.

Review 103 (2024-10-17 - Rating: 5)
Quaid and Francisco did a very good job and very courteous and knowledgeable. Also professional.

Review 104 (2023-10-05 - Rating: 5)
Great experience overall. Had stopped up kitchen sinks that I couldn’t get cleared. These guys were the first ones I found early morning. I called them at 630a and got a live person who essentially booked me a 8-10am slot. Got a phone call at 830 indicating the technician was on his way. Roni got here just before 930 and was awesome. Courteous, knowledgeable, and quick. Was out by 11 with clear drains and all was clean. Cost was a bit much ($510 flat fee but had a $50 discount) but the convenience made up for it for me.

Review 105 (2024-10-29 - Rating: 5)
Quaid he did a great work. We are happy with the service

Review 106 (2024-04-21 - Rating: 5)
The service is wonderful. The technician is super professional and he arrived the house in an hour after my online scheduling and get things done quickly. Highly recommend! 5 stars!

Review 107 (2024-07-08 - Rating: 5)
Sayed went above and beyond! He was so kind, professional and helpful! Will definitely be using this company again because of him!

Review 108 (2024-02-02 - Rating: 5)
I really appreciated that I made a phone call on a Friday at 6:00 p.m. and I had a problem fixed at 8:00 p.m. with the new cartridge installed for our shower. We had disassembled the old unit and ordered the replacement part but we were unable to successfully repair it ourselves and we needed a professional to finish the job and it was done within a few minutes of arrival.

Review 109 (2024-04-23 - Rating: 5)
Roto-Rooter saved the day! We had an underground leak that needed immediate attention; we called Roto-Rooter and they responded right away. The worker (Luis) was very easy to deal with...friendly, courteous, very efficient re: the repair work and the afterward cleanup. All was done very quickly and efficiently. I am very pleased...thank you Roto-Rooter!

Review 110 (2024-01-19 - Rating: 5)
Sayed came to our house to fix a plumbing issue that nobody else was willing to fix. He came on time and was extremely professional. We really appreciate the time he took to explain each process to us and the hard work he put in getting the drains unclogged. We will definitely call him again with any plumbing needs. Thanks so much, Sayed!

Review 111 (2024-04-04 - Rating: 5)
Roto Rooter was fast in arriving and fixing our clogged kitchen sink. Our service technician Sayed was friendly from the start and walk us through everything he was doing.

Review 112 (2024-06-04 - Rating: 5)
Sayed was incredibly kind, helpful and honest after showing up in only a half hour after calling which was amazing got the problem solved with lightning speed. Would highly recommend in the future! Thank you so much 5/5

Review 113 (2024-07-13 - Rating: 4)
The first call resulted in the drain being cleared but a couple of days later the drain backed up again. The second call was successful when debris was removed from the drain and the drain cleared.

Review 114 (2024-02-13 - Rating: 5)
Carlos from Roto-Rooter was fast and effective. My family was dealing with an emergency and he provided reliable service. Our home would have been flooded if it were not for him. I am happy with the results and am glad that I contacted Roto-Rooter.

Review 115 (2024-04-20 - Rating: 5)
Sayed came to clean through company. He did an amazing job, customers often mess up our restrooms really bad but he did not at all complain and went above and beyond to provide his great service. He was very professional and courteous throughout. Hats off! Thank you

Review 116 (2024-02-14 - Rating: 5)
I would highly recommend Roto-Rooter Plumbing & Water Cleanup services. On 1/30/24, my toilet overflowed and water flooded my 3rd floor bathroom and leaked through my 2nd floor ceiling and then onto my 2nd floor carpet. Within a few ours, the plumbers came out and assessed the situation. They were nice and explained thoroughly what had happened. Joanne Villavicencio was dispatched to handle the water cleanup. She was professional and very kind. She explained everything in detail and went over next steps. She managed the entire process and walked me through the water damage. She talked with the insurance company and kept me abreast of the conversations. Her peers, Carlos and Victor came out and brought the industrial fans to dry the areas that had the water damage. Joanne stayed in contact with me and the insurance company until everything was resolved. They took very good care of me and I plan to recommend them to my friends, family, and co-workers.

Review 117 (2024-04-15 - Rating: 5)
We had a kitchen sink clog that got our day off to a terrible start. We called Roto Rooter and they arrived in under half an hour and had the clog cleared even more quickly. Kennard was very nice and explained the process and had our kitchen back to normal so we could get on with our day.

Review 118 (2023-10-07 - Rating: 5)
We previously had a different company come out to supposedly repair an issue at my Moms home. They came out twice and we were still having the same issues! I finally called RotoRooter and they sent Lex to her home. He was prompt, courteous, professional and very knowledgeable. He was upfront in letting us know what he thought the problem may be and the cost. He was spot on, worked quickly to resolve the issue and recommended his supervisor come to check to make sure the drain was clear and in good shape for any potential future issues. Chris came out the next day to check the line with his camera and all was good! These two gentlemen were top notch and exemplify what outstanding professionals and team work representing a reputable company should look like! I should have called your company first! We will sing their praises and definitely recommend your company and these two gentlemen to family, friends and colleagues for doing a superb job and giving excellent, professional customer service! Please share our appreciation with them.Also, please share this review with them, your staff and senior leadership team to receive all of the accolades & kudos that they deserve!!Warm regards,Michiko and Carolyn

Review 119 (2024-04-05 - Rating: 5)
Sayed was quick, professional, and friendly. He got the job done in minutes. He explained the problem and how to prevent it moving forward. Great service. I highly recommend his work.

Review 120 (2024-04-22 - Rating: 5)
We had Vanessa as our plumber. We had a deeeeep clog in our kitchen sink, but Vanessa was tenacious and worked hard to get it out. She was also friendly and professional and made me feel like we were in good hands.

Review 121 (2023-10-14 - Rating: 5)
Alex was very fast and very thorough with his service today. We had to use this serviced in the past and was not pleased with the service. We felt like the two technicians that came out to the house where Mario and Luigi and didn’t know what they were doing. We went ahead and gave this service a second chance and Alex made up for the bad service. I really appreciate him coming out on a Saturday morning and fixing our issue.

Review 122 (2024-08-02 - Rating: 5)
Excellent job done and a very polite nice young man would want him again if I have problems.

Review 123 (2024-04-13 - Rating: 5)
Roto Rooter, William helped with replacing the kitchen faucet. He went above and beyond to make sure it’s done right. He even came with me to Home Depot to make sure I get the right one. I will definitely work with him in the future.

Review 124 (2024-05-19 - Rating: 5)
Sayed was punctual and went above and beyond the call of duty. He cleared out the sewer lateral and cleaned up the patio where overflow occurred. Nice, honest, hardworking, great guy and service.

Review 125 (2024-11-02 - Rating: 5)
Quaid had done a great job. He explained everything to us.

Review 126 (2024-04-13 - Rating: 5)
Roto Rooter of East Bay did an excellent job diagnosing our leak problem and fixing it with the least amount of damage to the existing floor and wall.We had a leak under the slab and brought in three different plumbing groups for diagnostics and estimates.The others did not have the proper equipment and quoted unreasonable amounts without proper investigation.Jeff from Roto-Rooter had state of the art equipment and pin pointed the leak. Their plumber Jaunita dug in the least amount of space and fixed the leak. She found two other leaks and fixed those at no extra cost. They also changed the knobs at no extra cost. We are extremely pleased with East Bay Roto Rooter and would recommend them to everyone.

Review 127 (2024-04-04 - Rating: 5)
Francisco is very professional and knowledgeable. He was very helpful and respectful. If I need plumbing again, he will be definitely the right person I will reach out.Thank you!

Review 128 (2024-04-15 - Rating: 5)
Sayed helped with clogged drain. He arrived on time, checked the drain, described the problem and solution and gave a quote. After agreement he started the work promptly and finished by checking out that sink is not overflowing anymore. Satisfied with the work done.

Review 129 (2024-01-12 - Rating: 5)
Outstanding performance by our technician Jeff Brussee #6609. He was efficient, kind, and professional. He captivated our 5 year old grandson who wants to be a plumber just like him.His location of the leak was spot on.

Review 130 (2024-03-12 - Rating: 5)
Aaron was so great!! He helped me feel at ease while I was so worried about our plumbing. He made sure I understood what he was doing and was determined to find a solution.

Review 131 (2024-04-16 - Rating: 5)
Posting on behalf of my mother who doesn’t have a google account; Fernando was FANTASTIC! Super polite, quick, knowledgeable, friendly. He fixed us right up and got us running again! Thank you Fernando!! (Posted on behalf of Mel Corcoran on Muir Ln)

Review 132 (2024-07-10 - Rating: 5)
Our kitchen sink had clogged up. We called Roto-Rooter and an hour later Sayed showed up and fixed it for us.

Review 133 (2024-04-03 - Rating: 5)
Technician found the cause quickly for both the sink and show drains in my bathroom. Was very polite and helpful. Would recommend him again

Review 134 (2024-06-12 - Rating: 5)
Sayed was a very friendly technician, he was also very helpful and kept everything under control while we were trying to figure out what was happening with our toilet.

Review 135 (2024-04-03 - Rating: 5)
Sayed was quick to get to our house after we called for help, Wow! Thank you for saveing us Sayed, you really made our day. He came in with a big smile and was lovely to chat with as well. Will surely use RotoRooter again.

Review 136 (2024-05-22 - Rating: 5)
We were very happy with Sayed. He took care of our issue and was fast and polite and explained everything well.

Review 137 (2024-01-12 - Rating: 5)
Luis showed up in less than 30 minutes of me calling Roto-Rooter. I was so stressed but Luis’s professionalism and knowledge put me at ease. The issue was fixed in less than an hour. I am very pleased with the service I was provided.

Review 138 (2024-06-28 - Rating: 5)
Sayed was great, was communicating on every step. Took off his shoes coming in and out of the house. Very nice and polite.

Review 139 (2024-02-15 - Rating: 5)
Sayed was amazing- thoughtful, kind and did great work. He took the time to explain my situation and answered all my questions. I will definitely use this company again just because Sayed was so great!

Review 140 (2024-07-06 - Rating: 5)
My kitchen sink was overfilling and Sayed came by after hours at 10:30 at night on a Friday night! Absolutely great service.

Review 141 (2023-10-11 - Rating: 5)
The technician, Matt, was very friendly and easy to work with. He got set up very quickly and was able to find the clean-out port in no time and accessed it. He got the clog thoroughly cleaned out in spite of the amount of work involved. He made sure that everything was working correctly before finishing the paperwork and leaving. I would reccomend Matt at Roto-Rooter to anyone that needs plumbing system repairs.

Review 142 (2023-09-24 - Rating: 5)
Logan came on a Sunday afternoon and was really quick at accurately diagnosing the issue with our leak all over the kitchen; he also went to the hardware store to try to get a replacement pipe for the dishwasher, but it turns out it needs to be specially ordered. At least this way we won’t be flooding the kitchen again until it’s fixed. Really appreciate the extra mile he went.

Review 143 (2024-05-19 - Rating: 5)
Sayed was incredibly helpful coming over on a late Saturday evening to unclog a mess of a blockage for us. He even was kind enough to help with cleaning up the overflow in the backyard that occurred.

Review 144 (2024-03-01 - Rating: 5)
Worker explained his work exceptionally well. Solved the plumbing problem we had and took care of it quickly. Extremely friendly and helpful

Review 145 (2022-07-16 - Rating: 4)
My tech Roger was fantastic, super friendly and worked fast to get our problem resolved. Very happy with him. Likewise the dispatcher Matthew was also great and kept me up to date on everything timing wise and even bumped us up so we could get service faster. My only complaint (and why 4 stars instead of 5) was that we were originally quoted 1 hour and that after 2 hours we had to call back only to be told another hour. So the wait was really annoying given we were told something different then what it actually was

Review 146 (2022-09-22 - Rating: 5)
I called the office to request to redo the flange. She got a hold of the right person Dan for me. Dan send Corey to come to check it out then next day Juan repaired the flange back level to my floor. After next 2 days I got my vinyl plank flooring install back. On the same day I called Corey to let him know now is ready to install back my toilet then next day Sean came and did a great job and he is very nice after he put the camera in to check my sewer line. He also called 2 more person Jason and Rudy to inspect the sewer line and they all explained to me the best way to repair the sewer line. This time I got all of the great service within only one week. I am very happy that I finally I got the right group of experience plumbers to help me and I have excellent service from Roto-Rooter this time and also finally I got my toilet back after 4 months.👍

Review 147 (2022-08-15 - Rating: 4)
I liked the ease of setting up the appointment online and courtesy call 30 minutes prior to their arrival. From the moment Sean arrived to when he left, I appreciated how he pleasantly provided me information about his findings, solutions and what to expect next. I took one star off because they didn’t come on the Sunday at the time that they were supposed to arrive, which caused disruptions in our schedule. They came by first thing the next day. Overall, happy with their service.

Review 148 (2024-05-11 - Rating: 5)
Brian was awesome he determined the problem with my sink in the master bath and replaced the fixture. The service was prompt and the price was fair . Professional from start to finish .

Review 149 (2024-07-19 - Rating: 5)
Sayed was lovely and helped us resolve our problem quickly. Highly recommend!

Review 150 (2023-10-13 - Rating: 5)
Our sewage drain got clogged. Called Roto Rooter and they sent a technician within couple of hours. Roger W. did a phenomenal thorough job, cabling a snake through resistance (probably tree roots) multiple times. I would highly recommend.

Review 151 (2023-02-24 - Rating: 5)
Roto Rooter arrived the same day and was able to resolve my back-up issues. Turns out, roots grew within our pipes! They also checked on my half-bath free of charge since it was just a device issue that I just did not know how to adjust. I highly recommend them due to the excellent service.

Review 152 (2024-05-22 - Rating: 5)
Sayed was great. He explained what he was doing. He left the job very clean. And best of all he fixed the problem. He was great.

Review 153 (2023-09-28 - Rating: 5)
The two representatives were great to work with! They communicated the options and were very nice and professional. The work done took care of the problem and we would definitely use them again!

Review 154 (2024-01-15 - Rating: 5)
Ty was very professional and diligent worker. He failed to unplug the drain, but not from a lack of effort! We were impressed with his willingness to work long hours on the problem.

Review 155 (2021-09-07 - Rating: 5)
Ive shared this with all the Roto-Rooter staff that I have talked to, but our experience with this company has been nothing but great. The customer service over the phone was simple, thoughtful, reliable, and the staff member (Jesus) that came to fix our clog was very professional. Not only was the quality of his work great, he was very thoughtful of our home and did everything to ensure that our place stayed very clean. He was also very kind and it was such a pleasure interacting with him.I was very sad to see that your Yelp review was quite low, so I made sure to give you a 5-star rating and hope that more people will utilize your services as you all are doing a wonderful job.

Review 156 (2024-04-14 - Rating: 5)
Chris Steven’s was extremely knowledgeable and thoroughly explained everything. Great service, reasonable price, I will definitely use them again.

Review 157 (2024-05-27 - Rating: 5)
Luis did an excellent job. He took the time to explain his work and answer all my questions.

Review 158 (2023-10-06 - Rating: 5)
Matt G was a pleasure to work with. I came home to a flooded laundry room and surrounding area. I called the 1st number I saw for plumbers and started to clean up the mess. Matt came quick and figured out the problem and he was friendly and professional and made me feel at ease that he was taking care of everything.

Review 159 (2023-05-28 - Rating: 5)
Thank you so much! Arrived within 30m on a Saturday night. My kid had put slime in the drain and then I to my idiocy put draino down it, which did not do our piping any favors. Pipe broke while opening it up because it was so brittle. Rey was very professional, made sure I knew about any discounts, and had the extra parts in his truck. Thank you for fantastic service late on a holiday weekend and making sure our one bathroom was in working condition! Recommend highly.

Review 160 (2024-05-25 - Rating: 5)
Prompt, thoughtful, expert support with replacing our garbage disposal. Sayed was careful and quick with installation and readily answered any questions we had.

Review 161 (2024-01-16 - Rating: 5)
The plumber who went to my house was able to resolve the issue where my water line to the toilet wasn’t making any sounds as if water wasn’t flowing. I originally thought the line was out but he did some diagnostic tests with the filler valve and he was able to get water to flow in the toilet before and after the flush. Lesson learned it was from not using the toilet for months in a guest bathroom of the house. I will definitely get more plumbing work done from Roto Rooter in the future. Thank you

Review 162 (2022-08-19 - Rating: 5)
This was THE most positive experience.Terence was a consumate professional;Excellent communication skills, very knowledgeable, surprisingly accommodating, thorough, patient and real. He was respectful of our property, our time and of us. There was no wasted time just considerate effort to do his job extremely well.If he were a general contractor we would be thrilled to have him do more for our house.We were prepared for an expensive installation but were very pleased with the value for all the work provided!Roto Rooter has consistently come through for us, no matter the size of the job. The technicians weve had are outstanding.

Review 163 (2024-04-12 - Rating: 5)
Just like to that youre tech Logan did a great job. Was very professional . He explained everything thing that he was doing and completed the perfect service visit.

Review 164 (2023-10-10 - Rating: 5)
I would like to thank Aaron for coming out to my home today and unclogging my drain. He was personable & professional. He also kindly explained & answered all my questions and concerns. A grateful customer.

Review 165 (2024-11-05 - Rating: 5)
Quaid Came to unplug my toilet did it fast, super quick.

Review 166 (2024-11-26 - Rating: 5)
I recently called them for a plumbing issue at my house, and I couldnt be more impressed! From start to finish, the experience was top-notch. Quaid arrived right on time, was incredibly professional, and took the time to explain the issue and the options to fix it. He worked quickly and efficiently, leaving no mess behind, and the problem was resolved to perfection. You won’t go wrong with Quaid. Five stars all the way!

Review 167 (2024-05-25 - Rating: 5)
Sayed saved the day! He was quick and very professional, he helped us with our plumbing issues in no time.

Review 168 (2023-05-22 - Rating: 5)
Fast response. Nonproblem encountered when I re scheduled. Danny Ho came in earlier than scheduled. And the job was done within 45 minutes. Great job. Shower no longer clogged. Thank you!

Review 169 (2024-02-27 - Rating: 5)
Great service and great plumbers! Christian and Angel were professional, efficient and transparent. It was a pleasure to work with them. Thank you Roto Rooter!

Review 170 (2024-12-31 - Rating: 5)
My wife said tech was very informative and professional

Review 171 (2024-01-11 - Rating: 5)
He is a nice guy. He came to our apartment. He took a look at our issues and he heard us well and he got the job done fast. We appreciate him.Thanks sayed

Review 172 (2024-02-12 - Rating: 5)
I called Roto-Rooter to clear a blockage in my main drain. Ty came out, cleared the blockage and everything is back to working condition. Ty was very professional and knowledgeable of his job.

Review 173 (2023-10-14 - Rating: 5)
Joe and Jesus were fast and got the job done. Very efficiently and professionally!We’re super respectful and very nice. Would highly recommend using roto rooter and asking for Joe and Jesus!

Review 174 (2022-12-18 - Rating: 5)
Had a back up on the main line today (Saturday), also my wife’s birthday so I decided to wait until later in the day to look at it since we had plans. When I looked at it later at 5pm I ran a 25’ auger without any issues but it didn’t solve the problem so that’s when I decided to call Roto Rooter. They said the could have someone out between 6-10pm, they would not give an estimate over the phone, just that the tech would give an estimate on site. Tech came at 9:30pm and quoted $480, which I wasn’t thrilled about, but given the emergency I had no choice. My wife found a $50 coupon to lessen the pain a bit.The tech was very good. Young guy but very professional. He explained what he was doing and ran 3 passes with 3” and 4” blades all the way to the middle of the street, about 80’. The drain cleared out with the first pass but he still went ahead with the 2 other passes to really cut out any roots which I appreaciated. Never felt like he was rushing even though we were his last call.So overall the price felt high but the service was excellent. Would recommend them and it’s probably a lot cheaper if I was smart enough to schedule this as a regular thing every 2-3 years…

Review 175 (2024-04-13 - Rating: 5)
Technicians came out and did a wonderful job. Very informative and very thorough on a clogged line. Very Professional and clean. Highly recommended.

Review 176 (2024-11-27 - Rating: 5)
Quaid did an amazing job. He was on time and courteous. Fixed the clog and now we can enjoy the holidays! Thank you!

Review 177 (2023-08-01 - Rating: 5)
Daniel did his job very well together with Tara. He was able to address my concerns and the questions I had. The service was prompt, quick, and well done.

Review 178 (2023-11-17 - Rating: 5)
Had a wonderful experience. The tech was professional, efficient and friendly. He got my drain working in no time! Would highly recommend both the company and tech.

Review 179 (2024-07-20 - Rating: 5)
Sayed came and did a great job. Was very communicative and great customer service.

Review 180 (2023-09-01 - Rating: 5)
As a property manager I have used Roto Rooter many times. Your company is top notch and professional. The technician that came out, Aristeo, couldnt be more knowledgeable and professional. He explained what he was doing and got right to work. He was very organized and he cleaned up afterwards.

Review 181 (2024-02-18 - Rating: 5)
Roto Router was able to come out on Super Bowl Sunday within 2 hours of my call. They performed the cleanout and provided a bid with options to eliminate the cause.

Review 182 (2023-10-10 - Rating: 5)
We had an issue with our tankless water heater and called Roto-Rooter. They sent someone out the next day to diagnose the issue and fix the problem on the spot.Luis was responsive and professional.Much appreciated.

Review 183 (2022-06-09 - Rating: 5)
The Rotor Rooter that performed the work was excellent. Knowledgeable, courteous, honest and an easy going personality. Highly recommend him. His name is Sean and services the East Bay Area, Union City. Turns out he did work next door and they feel the same about.

Review 184 (2023-02-25 - Rating: 5)
Great service overall! Was able to reach someone at night and schedule an appointment for the next day. Rey was on time, professional, and helped us with everything we needed. Theyll be our first call for all plumbing needs in the future.

Review 185 (2024-07-03 - Rating: 5)
Sayed provided excellent service, was very respectful and fixed the problem diligently. Would recommend his services.