Roto-Rooter Plumbing & Water Cleanup

Located in Cincinnati, Ohio

Address: 3000 Harris Ave, Norwood, OH 45212, United States

Phone: +1 513-830-5039

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-04 - Rating: 5)
Service Technician Allie Baldwin was excellent when she responded to a call. She was very thorough and detailed and I truly appreciated her knowledge and patience throughout this unfortunate moment for me. She is indeed a great representative of the Roto Rooter brand and mission of the company.

Review 2 (2024-10-29 - Rating: 5)
Thank God for Roto-Rooter! This is only the second time in 25 years that we needed their service, but we are so grateful. Thank you Andy for your expertise in diagnosing our issue. Andy immediately got to the heart of the issue and promptly repaired it. You saved us thousands of dollars compared to another estimate. And thank you for your politeness, professionalism, and vast knowledge which you shared in the form of helpful advice. No one should hesitate to call Roto-Rooter for service!

Review 3 (2024-09-30 - Rating: 5)
Miss ,Allie was an absolute Joy to spend time with. I was 1000 percent confident she knew exactly what needed Done and how To Do it.She not only did an awesome ,clean neat Job,she fixed leaky cooper pipe and installed our new toilet super quickly by herself!!I will request Allie next time we need Roto-Rooter.Thank you so much .

Review 4 (2024-07-12 - Rating: 5)
Other plumbers said that it would be days before they could come out and it’s $95 to just show up. Roto Rooter was here in an hour. No charge for the visit and In 30 minutes they fixed the problem. The Technician was also wonderful. They are the only plumbers I’ll call now. I highly recommend them. Great job!

Review 5 (2024-09-18 - Rating: 5)
Allies was very fast very knowledgeable. Will want her for all our plumbing needs now and in the future. She was great. Im a tradesman and seeing her work. She could run circles around a lot of male plumbers Ive worked with in the past. Allie is amazing.

Review 6 (2024-08-09 - Rating: 5)
Not all heroes wear capes...Allie Baldwin worked relentlessly today to unclog our drain. We just bought a new house and thought the kitchen sink was never going to be unclogged. She made it her mission and worked hours to accomplish the mission successfully!

Review 7 (2024-09-23 - Rating: 5)
Allie was very professional and was able clear the clogged drain. She was very thorough. We will recommend her and request her in the future.

Review 8 (2024-10-06 - Rating: 5)
Arrived within a couple hours when we had a pipe burst in our basement early in the morning. Our plumber was very friendly and helpful and fixed our issue that day.

Review 9 (2024-07-15 - Rating: 5)
Tyler came out very promptly and assessed the situation. He also repaired the support on the expansion tank. I was very happy with the service and Tyler was very friendly and helpful.

Review 10 (2024-06-15 - Rating: 5)
Darren was very helpful and knowledgeable. Arrived at my home in a timely manner, super polite, and professional! Will be calling him in the future for any other plumbing needs.

Review 11 (2024-07-20 - Rating: 5)
The roto rooter person I had was very professional and upfront about costs associated with our repair. He was quick and offered suggestions for maintaining our commode.

Review 12 (2024-09-16 - Rating: 5)
Our plumber Alexandria was quick! She got here within a 2 hour window and we live pretty far out and she was fast at unclogging our clogged toilet

Review 13 (2024-10-04 - Rating: 5)
Roto rooter is a life saver! Help came quickly and prevented a greater disaster! Chad went over and above in fixing the problem and cleaning up! Thank you!

Review 14 (2024-06-21 - Rating: 5)
At the risk of sounding trite, I feel like I made some new friends today. Every person from RotoRooter that showed up at my house today was patient, thorough, and helpful. Darren talked through every scenario and question I posed, and David S was very helpful with potential damage mitigation. These are the people I want for every plumbing repair!!

Review 15 (2024-08-24 - Rating: 5)
Alli did a great job on our plumbing work. Very professional and pleasant. Give the girl a raise. :)

Review 16 (2024-04-13 - Rating: 5)
Super thankful for Adam at Roto-Rooter! He was extremely quick to respond to our call and he was very professional & friendly. He fixed the problem and took the time to explain how we could prevent the problem going forward. Highly recommend!

Review 17 (2024-06-10 - Rating: 5)
Tim was great and helped with all of our needs. I would highly recommend them for any plumbing needs in the future especially emergency. They were at my house within 2 hours of my phone call.

Review 18 (2024-06-11 - Rating: 5)
Tyler was excellent. He was very knowledgeable and experienced. Solved our problem quickly. Also tested everything carefully before he left. He’s fun to talk to too.

Review 19 (2024-06-07 - Rating: 5)
Darren saved the day! I am having a rehearsal dinner at my house tomorrow and somehow my drains clogged. Darren to the rescue - here in 30 minutes. Great communications for what he was going to do. Fixed everything and drains are now flowing. Good folks here!Mark

Review 20 (2024-06-06 - Rating: 5)
Very pleasant arrived on time.Had a good conversation talk about animals laugh 😅a little.He liked my hard wood dark brown floors. He done his job quick and efficient !! keep up the good work.I appreciate you . Because I need a toilet🤭!!👍🏾

Review 21 (2024-05-20 - Rating: 5)
Excellent service and great to have it completed the same day. The only problem was the rusty water that leaked onto the carpet even though 2 tarps were used. I’m using a stain remover and hopefully the stains will come out.

Review 22 (2024-06-01 - Rating: 5)
Darren came out on a Saturday quickly and what I thought was an emergency turned out to be not much at all. Provided me information, was very kind and patient, and I was not charged for the service call. Will call them again without hesitation.

Review 23 (2024-04-19 - Rating: 5)
Tyler was awesome. He explained everything that I needed to know about what he was doing and why. I highly recommend Tyler because of the high-quality work he did to stop the leak in my plumbing line. if necessary I would use Tyler from Roto-Rooter again. I highly recommend him.

Review 24 (2024-12-30 - Rating: 5)
Prompt courteous knowledgeable & took care of getting appointments set to complete scope of work

Review 25 (2024-05-24 - Rating: 5)
I want to let you know that Darren Shute came out to my business today at Heritage Country Club in Mason Ohio and he did an amazing job. I want to commend him on his excellent customer service and his tremendous skills. I could not be more impressed with his work. I believe he should receive a big raise or at the very least a great bonus. It was a pleasure working with him today. Thanks so much DARREN SHUTE.

Review 26 (2024-06-20 - Rating: 5)
A plumber arrived less than an hour after I called. He was friendly, competent and quickly cleared my clogged drain. Entirely satisfactory.

Review 27 (2024-05-13 - Rating: 5)
Everyone at roto -rooter were very professional and did an amazing job !! Darren was great !!

Review 28 (2023-08-18 - Rating: 5)
Great work done by Roto Rooter!! Twice in a few months. Had a faucet leak and a hose pipe leak into basement. The tech (Jason) was very helpful in staying beyond his normal hours to fix the problems. He was also very considerate of our time and did the job as quickly as possible. The pricing was also explained in detail and was very affordable. A+++

Review 29 (2024-04-27 - Rating: 5)
Darren was phenomenal! He was very professional but yet personable and we fully trusted his feedback with our leaking issue. Great customer service!

Review 30 (2024-04-23 - Rating: 5)
Thank you roto rooter and all the awesome technicians who helped is several times get my remodeled bathroom working again! I love it so much and am so thankful I can enjoy it now. Special thanks to a sweet lady who spoke with my dad one day and a special thanks to Kevin Saylor for looking out for my crazy old dad. 😜

Review 31 (2023-07-30 - Rating: 5)
Once again, Roto Rooter helped save the day. The technician worked with me in alleviating a toilet problem in a rental and everything worked out perfectly for new tenants. I do recommend for quick service and good communication on the job site. By quick I meant a couple of hours but that was good for a holiday weekend.

Review 32 (2024-05-16 - Rating: 5)
Tyler was AWESOME. He was on time, attentive, and found more than he bargained for. Fixed it like a boss!! I appreciate him answering all my questions. Hope I can ask for him by name next time!!

Review 33 (2023-08-25 - Rating: 5)
I called in around 6:30A because I thought I detected a gas leak in my home. I had a representative here quickly. He was friendly, professional, efficient, and thorough. Luckily- no leaks detected! We would definitely recommend this company & we’ll use them again.

Review 34 (2023-08-16 - Rating: 5)
My 91 year old moms toilet was backing up. She needed service right away. Called Rotor-Rooter. Technician arrived within two hours. Nick was able to fix the issue for the day, and schedule a team to finish the repair work the following day. All the technicians were friendly, very professional and answered all my questions. I would recommend Rotor-Rooter to anyone needing plumbing services.

Review 35 (2024-05-22 - Rating: 5)
I first used the services of Roto-Rooter in 2016 when there was a blockage in the underground pipe from my home to the main sewer line. Roto-Rooter solved that problem expertly. When a blockage in that line reoccurred on May 20 of 2024, I naturally called for their services again. Within 90 minutess, a very capable technician Chad C arrived and expertly opened the line. To explain how to delay or prevent a reoccurence of the problem, a viewing device was placed in the pipe and showed rootlets growing in at the joints in the piping. I very much appreciated the explanation how a hydrojet system can be used at a reasonable expense to cut away those rootlets.

Review 36 (2023-08-18 - Rating: 5)
Loved how easy it was to schedule online and have someone out within 12 hours to fix our stubborn toilet. Technician Mike was wonderful - very friendly and knowledgeable. While I hope I never have to, I would definitely use them again!

Review 37 (2024-04-19 - Rating: 5)
Darren Shute did a terrific job on our bathroom. We will call him(Rotor Rooter) again! Thanks for getting us fixed up quickly! Thanks!

Review 38 (2024-06-24 - Rating: 5)
Excellent prompt service. Called, tech arrival, and completion of service in under 2 hours. Tyler was amazing!

Review 39 (2024-06-02 - Rating: 5)
Adam was fantastic! Explained the procedure in detail and finished to a successful outcome. Highly recommend Roto-Rooter!

Review 40 (2023-04-07 - Rating: 5)
Roto-Rooter came to inspect my basement due to recent flooding. They assessed the problem and gave inputs and honest advice. Their primary goal was not to get business or financial gain on their favor but rather to inform the customer what they think is appropriate to do. Though they may have realized that I do not currently need their service, they still continued to give me knowledge on how sump pump works and issues that can come with it. They also gave me an approximate cost which is reasonable. I would definitely recommend their business.

Review 41 (2024-07-09 - Rating: 5)
Technican Adam performed excellent, I will be calling back for preventative maintenance in the futureDavid Hoffman

Review 42 (2023-12-08 - Rating: 4)
I appreciate the prompt and professional service, especially at a time of emergency. I dont really appreciate the hard pressure selling of additional services. When the customer knows what you offer, you should allow the customer to consider your services when they are not in a high stress situation.

Review 43 (2024-08-16 - Rating: 5)
Allie was patient and very knowledgeable! Matt was also great!

Review 44 (2024-06-01 - Rating: 5)
Called Roto-Rooter for an emergency call and they responded immediately! Came right out and fixed the problem when asked. Will definitely use them again!

Review 45 (2023-04-19 - Rating: 5)
Very quick to respond and both technicians did an excellent job. They were very respectful of our house by using carpet protectors without us even asking. They were very knowledgeable as well. Great service I highly recommend!

Review 46 (2024-07-23 - Rating: 5)
Great job today from Chad from Roto Rooter. Very nicely, neatly done my friend. Much appreciated your input 👍

Review 47 (2024-08-13 - Rating: 5)
Our service was quick and courteous. Allie was very helpful!

Review 48 (2024-04-17 - Rating: 5)
Had Darren from Roto Rooter out today to fix a leak and he was awesome! Super knowledgeable and professional! Great plumber!

Review 49 (2023-05-13 - Rating: 5)
Luke was great. Experienced, knowledgeable, friendly, professional, fast, and helped me move some things out of the way. Honestly one of the best service people Ive had in my 36 years of living in this house.

Review 50 (2023-01-19 - Rating: 5)
I was happy with the work Roto Rooter did replacing my old cast iron stack in my basement. Jonathan was very professional and easy to work with. He was able to complete the job quickly and efficiently. He was very knowledgeable and did a high quality job.

Review 51 (2022-09-16 - Rating: 5)
I really appreciate the service repair tech which came and presented himself politely and professionally. This tech has history with us and the company doesnt hesitate to send who you ask for if available. If you know your tech is good and will not leave you with a mess or even more trouble than you had before you call do as I did a wait a few extra days until they become available 😉.

Review 52 (2024-07-04 - Rating: 5)
Darren came out in two hours gave us professional advice and charged us nothing! Great service!

Review 53 (2023-06-07 - Rating: 5)
Technician was professional, courteous and very knowledgeable. He quickly deduced the problem and had my drains cleared out quickly. Also cleaned up any mess. I would recommend this company to anyone.

Review 54 (2023-09-29 - Rating: 5)
I was very pleased with the process, how quickly I was able to get an estimate and have the work done and completed. The plumber was very professional, nice, and did excellent work. I would highly recommend.

Review 55 (2024-10-06 - Rating: 5)
Alli was great - thanks for coming out on a Sunday.

Review 56 (2024-05-17 - Rating: 5)
Had Darren provide service at my work. Very fast and efficient. Took time to explain to me the issue and was quick to resolve it.

Review 57 (2024-06-04 - Rating: 5)
Tyler was great. He was clean, kind, and professional. Would recommend him to anyone!

Review 58 (2023-09-17 - Rating: 5)
Called to get estimate on a new water line. There was a technician at my door within 30 minutes. Very professional and did a great job on the installation.

Review 59 (2021-01-09 - Rating: 5)
Roto-Rooter has always come through when we having plumbing repairs! Ive tried other services and at the end of the day theyve been the most responsive & fair doing the work. So at this point theyre the only ones I really trust to take care of my familys needs. They usually get the job done quickly and efficiently. I definitely recommend them if you ever have a situation that needs to be addressed asap with expertise!

Review 60 (2023-02-19 - Rating: 4)
It took 24 hours for them to come out. Dispatcher kyle never did what he said he would do. But in the end a woman called me at 7pm on sat and sent Luke. He was great. Had it opened in no time. Thank you Kyle and to the woman who actually kept her word and didnt push me off on that awful dispatcher kyle

Review 61 (2023-04-03 - Rating: 5)
Honestly the guys that were at my house today were fantastic, thorough, and super professional! We JUST had a different company out 3 months ago for this same issue and we thought they fixed it but it turns out they just band aided it. We used the other company because they were a little cheaper but you really do get what you pay for! I wont use a different company ever again!

Review 62 (2021-04-03 - Rating: 5)
I love Roto-Rooter plumbing services. My family have been using their services for over 10 Years. They do excellent plumbing work. I will always use their services and would recommend them to anyone. They follow the CDC guidelines which is very important. Jeff was my service technician very knowledgeable and professional. I would ask for Jeff again if I have anymore plumbing issues. Thanks for your service

Review 63 (2020-05-06 - Rating: 5)
I checked all attributes related to my service - Quality, Value, Profession-alism, Responsiveness and Punctuality. I called late in the afternoon and was surprised to hear there were technicians working as late as 10pm and they could still come out to review the issue to determine if there could be a quick fix or if more detailed work would be needed. Our technician Patrick, arrived and he was very professional, friendly and observed all current safety guidelines. He worked for quite some time and ultimately determined he would need some additional parts. He volunteered to return the next day at the time best for us. He returned the next day - on time - and although we have additional work planned at our home that ties into the repair he worked on, he created a solution that ensured no further damage to our property would occur and provided us with time to complete the other work tied into this issue. One less stressor for me.

Review 64 (2024-05-07 - Rating: 5)
Thankful they got me in fast and Mr. Cook was so professional and ensured everything worked perfectly before he left! I appreciate it!

Review 65 (2023-05-31 - Rating: 5)
Jonathan did an outstanding job repairing my back yard outdoor faucet and front yard faucet replacement!He was professional, courteous, highly skilled, and very customer oriented.On the latter, Jonathan used his skills and initiative to locate a Tankless Water Heater Gas leak, and repaired that as well!Ironically, all three repairs were the cause of lousy service from Arlinghaus Heating and Plumbing: I won’t bother using these unethical HACKS anymore.Instead I’m calling a professional I can trust: I’m calling ROTO Rooter and Jonathan for any plumbing issues I have!

Review 66 (2021-09-12 - Rating: 5)
Both the field supervisor (Paul) and the tech that came out (Mitch) were very professional and helpful. They helped me locate the source of a leak, which turned out to be coming from my dishwasher itself and not any of the plumbing of the home. The nicest surprise was that, despite their help locating the leak, I didn’t pay a dime because they didn’t perform any actual repair! No service fee ever, even to have them come out on a Saturday. I will definitely use them again if needed in the future!

Review 67 (2021-04-24 - Rating: 5)
Mitch was very pleasant and informative! He was very sweet & took care of our problem promptly. I would recommend him any day! Dispatch could have been a little more friendly. Overall good experience.

Review 68 (2023-04-14 - Rating: 5)
Scott M. Was the tech that came to my house and definitely new his stuff. He was very helpful working through getting a manufacturer warranty issue resolved. He was definitely my hero.

Review 69 (2020-12-21 - Rating: 5)
Outstanding service. Pipe burst and house ended up flooding and had substantial damage, and was left without water for several days. Went through warranty company initially and they of course assigned the cheapest amateurs to come out- long story short, they were the rudest, most unprofessional company I’ve ever dealt with (they rhyme with Frito-Lay). Harry from Roto-Rooter was phenomenal. We were given respect, professionalism, and promptness. Better service could not be asked for. I will absolutely use this company for any plumbing needs going forward. Thank you much!

Review 70 (2024-05-23 - Rating: 5)
Service technician try to do his best to unclog my house drain line. Great job ,well done.

Review 71 (2021-05-02 - Rating: 5)
A shower drain came apart as we tried to unclog the drain, and all the water flowed down into our laundry area. Thankfully, Drew was ready to go! He arrived faster than expected, and was able to quickly diagnose the issue and took care of everything. We greatly appreciated his willingness to talk us through what he was finding and doing, so we could learn more about our house and how to better care for our shower and drains moving forward. (We also enjoyed Drew’s personality and sense of humor. It’s always helpful for us to have someone with a kind heart and positive attitude when we are facing some plumbing and water damage problems!) Thank you, Drew!

Review 72 (2024-06-07 - Rating: 5)
Tyler was very nice and professional. Unclogged a difficult commode quickly and neatly.

Review 73 (2022-01-02 - Rating: 5)
Technician Mike number 515.Mike was extremely efficient knowledgeable and answered all of our questions.I am extremely happy with him . He is not only a perfectionist in his work habits but also with the customer service he gives. He makes sure you understand everything he did and are happy before he leaves. I highly recommend Mike and will always ask for him when I need rooter rooter again. Thank you Mike for you excellent service.

Review 74 (2022-11-04 - Rating: 5)
A clogged and leaking drain pipe in my Utility sink was running water all the way to the floor drain. Roto Rooter technician Jerry came out to unclog the sink, and tighten the seals under the sink, which took about an hour, for a cost of $340. But, the next day, I called Roto Rooter back because of a water leak in a different joint on the same pipe began leaking also.They sent out Technician Nathan at 9 P.M., who repaired the leak, double checked it and done within about 10 minutes at no extra charge. So far, two days later, floor is dry as a bone. Thanks to both Jerry and Nathan for their friendly service, the ease of sizing up the situation, and getting the job done

Review 75 (2020-04-14 - Rating: 5)
Your employee Matt Jones was extremely professional and knew what he was doing when he assessed the problem with our water heater. He took his time to make sure that the integrity of our home was not compromised and left our home in the same shape as when he arrived and with a new water heater intact. My only complaint was what the local office quoted me to install parts and labor. The water heater was under warranty, so $1650 to install the unit seemed to be very high especially in these current times due to CoVid 19 and people are hurting financially. We needed a new water heater so I paid that price. Overall Matt did his job very well and I would ask for him again if I had another plumbing issue.

Review 76 (2022-12-29 - Rating: 5)
Tyler was quick to arrive to our house and diagnose the area where the leak was. Finished the job quickly and gave follow up advice to keep pipe from bursting again. Would highly recommend.

Review 77 (2020-05-25 - Rating: 5)
Scott (Tech 4568) was very nice and listened to our concerns about our water pressure. He was able to quickly diagnose what the problem was based on what we had told him had happened. He was professional, knowledgeable, and although it was late in the afternoon, went to pick up the parts we needed, then returned to install one of them the same evening. He returned the next morning to finish installing the second part. We would definitely use Roto-Rooter again and will request Scott as our technician!

Review 78 (2021-12-18 - Rating: 5)
Noah was extremely quick to the job. I woke to about 2 inches of water in my basement and within 2 hours of reaching out he was at my house and took care of it. It was my pleasure to speak with him.He was knowledgeable and kind hearted throughout the meeting. I prayed before that God would send someone with these qualities and sure enough He did. His name just made it better:) thank you again!

Review 79 (2021-09-10 - Rating: 5)
Plumber Lee was amazing. Kind, confident, professional, knowledgeable, reliable and extremely helpful. He diagnosed the problem, fixed it fast and efficiently. Ive used Roto Rooter in the past and will definitely use them again if the need arises. I couldnt be more pleased with their service.

Review 80 (2022-11-28 - Rating: 5)
The service was outstanding. The agent was very knowledgeable, efficient and was able to find and fix the issue quickly. He clearly laid out our options which allowed us to make an informed decision. Overall, it was a great experience.

Review 81 (2020-04-19 - Rating: 5)
Rob Kuschel arrived approximately one half hour after our placing our call. He was able to resolve the problem in a very short time. He was friendly, professional and efficient. We are pleased with the service and the price.

Review 82 (2024-07-10 - Rating: 5)
The folks at Roto Rooter always do a phenomenal job. Absolutely recommend!

Review 83 (2024-05-10 - Rating: 5)
Kyle is excellent. Extremely skilled, efficient, stays in communication, and very thorough. Highly recommend.

Review 84 (2020-04-09 - Rating: 5)
Russel was very professional, on time , great customer service as well. he answered all my questions and was very patient. the intake coordinator who took my call she had excellent customer service. i would recommend roto-rooter to anyone who has plumbing issues to call. thank you. stay healthy.

Review 85 (2020-03-09 - Rating: 5)
We have had plumbing issues for over 3 weeks. Thought we could do it ourselves and bought all kinds of tools. We couldnt get anything to work. Called roto-rooter and they arrived in time we were told. Dispatch office kept us up to date on what was going on before he arrived. Clayton tech# 5328 was very polite and did every thing he could to get the job done. He was here for 3 hrs but never got upset and stayed very calm. We used roto-rooter in 2009 and would not call any other company.Thank you,Rick Freeman

Review 86 (2021-02-06 - Rating: 5)
My Roto-Rooter experience was top notch, from dispatch to problem solved. Communication was excellent and on-time when they called me in advance of visit. They diagnosed the clogged sewer line, and had the equipment & experience to solve the problem within an hour or so. A supervisor visited first, COVID-friendly, to assess situation, followed by a plumber with an equipped van. An additional tech showed up shortly after to explain their “camera” services if we got to that point and needed visual evidence of a potential collapsed sewer line and/or tree root issues. The clog was 70+ feet from the clean out underground, wow! Overall cost for service was fair in my opinion, they accepted an online coupon, and also provided a receipt with 6-month warranty for a return service if needed. The Roto-Rooter “team” is a terrific partner to the homeowner, and our utility investment. Thank you Jeff and team, you are now on speed dial as my first call for plumbing and drain issues!

Review 87 (2020-03-07 - Rating: 5)
Matt arrived within the window that was scheduled and called before he arrived. He was friendly, knowledgeable and explained how we could prevent another clogged drain in the same location. I like that Roto-Rooter is easy to schedule and comes quickly when needed. I would recommend them and Matt #4498 to anyone who needs plumbing services.

Review 88 (2020-04-14 - Rating: 5)
I called the night before with a clogged kitchen sink.They booked an appointment for the next morning, 8 - 10 a.m.Got a call about 7:30 that they were on their way.Russell arrived on time and got to work. Very personable and friendly. Kept his social distance (as did I) and wore proper protective equipment.Got the drain clean and took the time to explain what he thought might be going on and provided some tips to help prevent it in the future.Overall, very pleased!

Review 89 (2023-03-13 - Rating: 5)
Luke did a great job changing out the battery backup of our sumo pump. He was friendly and answered all my questions. Would use this company again.

Review 90 (2024-05-01 - Rating: 5)
Adam was wonderful! Very helpful and explained everything. Would definitely recommend him.

Review 91 (2021-03-05 - Rating: 5)
Drew was polite, friendly, knowledgeable and efficient. He took the time to not only figure out where the elusive clog was and fix it, but to explain clearly where all the drains and pipes went and how they intersected. The whole process took less time than I was afraid it would. Very good experience!

Review 92 (2023-04-14 - Rating: 5)
Luke was great, he helped me understand the problem and got it fixed quickly. He was friendly and professional, will definitely continue using their services

Review 93 (2020-03-15 - Rating: 5)
I cannot say enough good things about my experience with Roto Rooter but I will try. The first thing was that they were able to do a same day service for my sump pump that wasnt working anymore. They gave me a four hour window and I received a call about an hour later letting me know that my tech was on the way. The second great thing was my tech Shawn #2839. He was fantastic!!!! He was diligent, knowledgeable, friendly and worked solid from the moment he arrived. He had to uncaulk my sump pump lid, disconnect my pipes and then install the pump. Then, because things didnt line up perfectly, he had to spend a little more time to make it perfect again. I so appreciate the time and dedication he put into his work!! Roto Rooter is lucky to have him.

Review 94 (2021-01-11 - Rating: 5)
Our sewer was backed up in Andrew Chambers came and snacked out the sewer. The line ended up getting stuck and he had to go and get something to fix it with. Did a great job and had all the protective gear on and cleaned everything up upon completion. Was very happy with his service.

Review 95 (2021-05-10 - Rating: 5)
We had sewage backing up into our basement drain. Roto Rooter arrived within an hour on a Sunday. They charged us a flat rate despite the hours of time they put in. Mitch was very professional and diligently worked to find the source of our clog. He didn’t settle for “good enough”. He continued to work until he got full flow through the pipes. After spending hours cramped under my stairs, where all the bugs live, next to a stinking pile of toilet overflow he said it was “his pleasure” when I thanked him profusely for fixing our clog. So thankful he was sent our way!

Review 96 (2022-10-30 - Rating: 5)
Roto Rooter service tech was professional and knowledgeable. Somethings in my home had to be removed to perform the job properly but he put them all back like he had never been there. Thank you!!!

Review 97 (2021-07-04 - Rating: 5)
I called Roto-Rooter the Saturday before the 4th of July about my basement drains backing up. I was prepared to wait until next week for an appointment. The gentleman on the phone was kind and offered an appointment on the 4th of July. He said there was no extra charge because of the holiday. I was given a 4 hour window for the appointment. They called 30 minutes before getting here. The plumber was super kind. He checked our drains. He listened to my concerns and eased my fears about our drain issue. I will definitely be using them in the future. I will also be recommending them to everyone I know. Thank you for coming out on a holiday!

Review 98 (2021-06-11 - Rating: 5)
I had a leak from the outside hose through the kitchen wall. They came out at 9 o’clock at night and worked until 11:10 PM to fix it. Mitch Robinson did a great job! Highly recommend them!

Review 99 (2024-04-22 - Rating: 5)
Tyler was professional, knowledgeable and efficient. Job well done and highly recommend him as your technician

Review 100 (2020-03-25 - Rating: 5)
We had our water heater rust out at the bottom while I was away at work. Matt Jones came out and put a new water heater in within the next day. He did an exceptional job communicating with us. He installed the heater up to code, which is a huge plus because our house is tax abated and we want to keep it that way. After the job was done, he made sure everything was working and there were no leaks. He took pictures and sent it to the city to have it approved. I couldnt be happier with the experience.

Review 101 (2020-04-06 - Rating: 5)
The tech was very nice and patient and understanding. It was a little too expensive as all plumbing jobs are. Didnt like the big additional charge for working in a crawl space, but both technicians/plumbers were really nice and professional and I didnt have to worry about it being done right.

Review 102 (2021-07-18 - Rating: 5)
Mitch did a great job fixing our toilet. We noticed it leaking last night and he came out today, found the issue and fixed it promptly. I would definitely recommend Roto-Rooter to anyone with plumbing issues!!

Review 103 (2021-07-11 - Rating: 5)
Mitch was great! Diagnosed the problem and fixed it perfectly. He made up for the fact that Roto Rooter kept pushing back my appointment time and didn’t come the day they said they were going to. Thank you Mitch!

Review 104 (2020-03-13 - Rating: 5)
David was the technician who came out and he solved the sink backup problem efficiently and professionally. This was less than two hours from my initial call to Roto Rooter, which I think is pretty impressive. While they may not be the most inexpensive company the service comes with a 6 month guarantee. David also gave me expert advice on two other plumbing-related issues while he was in my home. I would call Roto Rooter again.

Review 105 (2023-02-02 - Rating: 5)
Extremely fast and professional! I called around 4:50pm and someone was at my house by 5:30. Seems like company really stands by their name and their standards. I will use the service again.

Review 106 (2020-03-24 - Rating: 5)
Needed help fixing a leaky valve that was adding $$$ to our monthly water bill. Called 6pm on Monday, Russell was there Tuesday 8:45am, ran to get parts and came back. The job was done by 10:45 He was professional and cordial. Great service and would definitely recommend to a friend!

Review 107 (2021-01-03 - Rating: 5)
Had a clogged toilet we were intending to replace. Roto rep shawn explained our options for unclog which would include pulling out the toilet if needed. We decided to proceed with installing a new toilet, and within 3 hours they had picked up the toilet we purchased and installed. Very good and friendly service

Review 108 (2021-03-06 - Rating: 5)
Our mainline from the house to the sewer was clogged. The tech, Drew, ran a cable through the line to clear the clog. He was extremely professional and helpful. He answered all our questions and made sure we were satisfied before he left.

Review 109 (2020-05-01 - Rating: 5)
This is the third occasion that I have had Roto-Rooter come to my home for a back up in my basement. Each time they have come in a very prompt manner! Every representative from the company has been extremely professional and done a terrific job to get the basement cleaned up, sanitized, and completed camera work to get to the root of the problem! Zach Wilkins completed all camera work and explained in detail what was happening in the bathroom of my finished basement. He then proceeded to begin the clean up stage of getting my basement back in order! I appreciated that he explained things so thoroughly, and in lay person’s terms. Justice and David worked extremely hard and late into the evening to pull up and dispose of carpeting, clean and sanitize the area and get the area set up to dry! Jason Garrett has always been a great resource to me! I appreciate each team’s hard work, kindness, and respect to both me and my house! I will continue to use Roto-Rooter for their services in the future and tell friends and family to do the same!Sincerely,Nancy S.

Review 110 (2020-03-26 - Rating: 5)
Leslie Orourke came to our home and replaced a leaking pipe that was a challenge to say the least. Three sections needed to be cut and new piping needed to be custom fit to replace the sections that were removed. She did and outstanding job!! I am going to make sure that when I call them again,which I do for all my plumbing needs, I make sure Leslie is the the only Service Technician they send back out!! Thank you again Leslie!!!

Review 111 (2020-04-16 - Rating: 5)
Not a great time to have sewer back up.But Zach came out and did a great job. Professional. Kind. Courteous. Knowledgeable about the services being provided, and acknowledged the COVID-19 standards. Most certainly will use this service again.

Review 112 (2024-09-10 - Rating: 5)
Allie came out an fixed my bathroom shower did a great job and was very professional thank you very much

Review 113 (2024-10-07 - Rating: 5)
Professional, friendly, and more importantly got the job done well.I also appreciate that Alexandria was informative and open to my questions.

Review 114 (2024-11-01 - Rating: 5)
Matt was great, had him twice, will continue to use your company.

Review 115 (2020-05-30 - Rating: 5)
Leslie 4948 was very friendly and fixed our outdoor faucet leak after making a trip to get parts. Was done in a timely manner and was very fair. Appreciate the hard work and quick response. Thanks again Leslie!

Review 116 (2021-01-06 - Rating: 5)
Unclogged our main pipe to the house from the sewer, everything is now in working order and I am very pleased with the work, he was on time and explained everything he was going to do and did matt is very friendly, and proficient! This company has me as a life customer should we need them to come out again! =)

Review 117 (2024-06-27 - Rating: 5)
Very fast service, they came to the house quick and fixed the issue in minutes.

Review 118 (2023-01-13 - Rating: 5)
Luke, the technician from Roto Rooter was very professional from beginning to end. He was very knowledgeable about what the issue was and worked nonstop until it was resolved. Thank you!!

Review 119 (2023-04-26 - Rating: 5)
Second time using. Both good experiences. Both times were off hours (one weekday night, one weekend night). Appreciated the quick responses in both instances. Job was done to my satisfaction. Would use again.

Review 120 (2020-04-03 - Rating: 5)
I recently got a new water heater, new toilet, and sump pump with back up system. Im very happy with Roto-Rooters customer service and Mike Lipp did a great job installing all 3 items the same day. Mike was very knowledgeable and professional so I highly recommend Roto-Rooter!

Review 121 (2020-03-20 - Rating: 5)
This was an emergency call for 3 inches of storm water/sewage backup in my basement on a Thursday morning. I had initially called my home warranty company for a plumber and was told they couldnt get someone out to me until the following Wednesday! I called Roto Rooter and they told me they could get someone out that day, in about 4 hours. While the response time wasnt great (8 hours, after being told 4 - they were understandably busy because of all of the rain), I was continually kept up to date by their customer service team with arrival time updates. Mike Lipp finally arrived a little after 1am and spent the next 3 hours looking for and finally resolving and clearing the backup in my drain. He said to me as he was cleaning up that he had not been planning to leave until it was done, and he had already been working for 12 hours when he finally got to my house. Thats dedication! I will definitely be skipping the home warranty company and going straight to Roto Rooter first next time I have plumbing needs.

Review 122 (2021-07-10 - Rating: 5)
Called Roto Rooter and they were able to send someone out same-day. Mitch showed up and spent a couple hours unclogging the pipes of the kitchen sink, the entire time very professional and diligent in his work. As of now the sink works; as long as we are able to do dishes and live here, be able to fill it and drain it, we will be happy. Plus there is a 6 month guarantee to the work completed today.Thanks for all the hard work Mitch and Roto Rooter NKY!

Review 123 (2023-12-08 - Rating: 5)
Fast, friendly, went to work as soon as he arrivedDid an excellent job would highly recommend using them again

Review 124 (2024-07-20 - Rating: 5)
They are very professional and responded quickly every time we had an urgent need. Staff was very nice and helpful. Weve used their service at least 4 times.

Review 125 (2020-05-13 - Rating: 5)
Andy was very nice and did a great job. He explained to me how to keep the issues from recurring and was able to arrive ahead of schedule, which was great. I really appreciate the prompt, friendly service.

Review 126 (2020-05-08 - Rating: 5)
I thought Brendan did a very good job fixing my problem. He was personable, polite, and someone you should be proud of; however, how Roto-Rooter could charge such an exorbitant fee for what I needed to have fixed is truly stunning. I think that you should be ashamed.

Review 127 (2023-09-01 - Rating: 5)
It was an urgent need, and Mike was quick to respond take care of the issue. He was very informative as to what was going on and best plans for resolving the problem.

Review 128 (2020-03-16 - Rating: 5)
I called on a Sunday for a washing machine drain. They showed up within 2 hours. Michael fixed the drain in a short time. Jason and Michael were professional and helpful. In a time of national crisis, they were responsive, courteous and knowledgeable. I will call for my next time I need help.

Review 129 (2020-04-23 - Rating: 5)
I started having trouble with my basement drain and I was able to have a technician out that day. Maurice was very nice explained everything to me and gave me my quote...he was fast and efficient. I will be happy to use Roto-Rooter again!

Review 130 (2020-05-08 - Rating: 5)
Robert M Gilbert — thank you for your amazing service. We called late in the day/early night, he arrived early and was in and out in no time. All while informing us wkth much needed helpful information for our plumbing/drains! Thank you so much.

Review 131 (2020-05-10 - Rating: 5)
We Just got my husband home from the hospital (rehab) he needs to use a walker and he clogged the toilet (due to meds maybe). I was so happy to see Maurice. he was so nice, helpful and kind. He was informative answering my questions and able to quickly get us back in business Thank you so much. Karen &Katherine Weber

Review 132 (2020-04-03 - Rating: 5)
Can’t say enough about the positive experience we’ve had thus far with Roto-Rooter. From the initial visit through the cleanup. No long delays, no wondering what was going on. Very happy with the professionalism and care taken provide such a vital service following our basement flood. Thank you Roto-Rooter!

Review 133 (2024-06-05 - Rating: 5)
He did a great job We were very pleased with him.

Review 134 (2023-08-11 - Rating: 5)
Company cleaned and installed liner inside of damaged clay pipe. They were great and very meticulous in inspecting the cleanliness of the pipes before install of liner.

Review 135 (2020-04-24 - Rating: 5)
Our Service Technician, Russell Moore, was all of the above things: quality, value, professionalism, responsiveness and punctuality, He very quickly assessed the problem (needed a new toilet), helped us select the brand and type online, then came back the next day to install and explain our new system. Russell Moore made our plumbing issue as pleasant as a plumbing issue can be! Please thank him for us!Jim & Connie [email protected]

Review 136 (2024-03-02 - Rating: 5)
The job completed fast and efficient! The plummer was knowledgeable and very prepared to do the job! Thanks ROTO-ROOTER!!

Review 137 (2021-05-08 - Rating: 5)
Andrew is very courteous, professional, and thorough. He handled getting out an 80 gallon water heater by himself. We are very happy with his service!

Review 138 (2020-12-17 - Rating: 5)
The plumber (Tyler) was professional and easy to talk to. He was also upfront about both the pros and cons of either trying to fix something or just replacing it. Also, as my non-expert eyes can tell, he did a great job.

Review 139 (2020-03-23 - Rating: 5)
Great experience. The technician explained the process of running the line to the main sewer from the house. He explained next steps, from cameras to Pipe lineament. His temperament was calm and explained Plumbing to a novice! I appreciated the communication.

Review 140 (2024-06-04 - Rating: 5)
Darren was very nice & professional - in and out in 30 minutes!

Review 141 (2020-03-11 - Rating: 5)
Maurice Gibert (#3273) did a fantastic job! He was very efficient, thorough, and fixed the issue at hand. We will ask for him in the future should we have any further plumbing needs!

Review 142 (2020-05-18 - Rating: 5)
We had a sump pump failure and Roto Rooter was very helpful. Jason a field supervisor came to our house quickly assessed the situation and gave us his advice, answered our questions and had the problem addressed promptly. I cant thank Jason enough for his help and advice.

Review 143 (2020-12-16 - Rating: 5)
My plumber’s name is Harry. He did a job no-one else would do, in record time, without any help! He took time to explain everything. The job was more than replacing pipes. An 81 year old house with second story bath over kitchen sink could have cost me thousands to restore walls and ceilings after this job, but he went out of his way to keep the damage to a minimum. Can’t say enough good about the whole experience

Review 144 (2020-05-28 - Rating: 5)
The service technician arrived at a late hour. He had a replacement sump pump to solve my problem. He checked the water line for a clogged item. He replaced the pump and explained in detail what he was doing. He was very professional and knowledgeable.

Review 145 (2020-05-24 - Rating: 5)
Maurice was an excellent and professional technician. He explained the problem, what was needed and my cost prior to the work. He was quick and efficient. Thank you so much.

Review 146 (2024-03-29 - Rating: 5)
Adam was very helpful in clearing our drains and giving us preventative steps to help avoid the issue repeating

Review 147 (2020-06-01 - Rating: 5)
August Kolb (#1370) did a great job, he was professional and informative. He was able to explain the issue, resolve the problem and give good advice on how to prevent future issues. The hydro jetting is expensive, but worth the investment to prevent problems. I would recommend August and Roto-Rooter.

Review 148 (2023-04-05 - Rating: 5)
I noticed that my water heater was leaking in the morning and they were able to come and replace it the same day. They were helpful and quick.

Review 149 (2021-09-11 - Rating: 5)
Mitch was wonderful! Very professional and very knowledgeable. Fixed are leak in a timely manner. I would recommend him and this company to anyone looking for a professional plumber.

Review 150 (2023-01-07 - Rating: 5)
Our technician was VERY KNOWLEDGEABLE, professional and courteous. He quickly determined what the root cause of the issue was, took time to explain it to us and fixed the issue.

Review 151 (2020-05-11 - Rating: 5)
Nobody wants to go through this on Mothers Day having all your plumbing back up and start flooding your house. However the young man that came to fix it was very professional, came in got right to it started clearing the problem. He cleaned up before he left. I really did appreciate how smooth that part went. Clayton 5328 I definitely want this man to come back if anything else happens. Thank you

Review 152 (2023-08-28 - Rating: 5)
Highly satisfied with Roto Rooter. Michael was very thorough and made sure we understood everything. I highly recommend Roto Rooter.

Review 153 (2020-05-28 - Rating: 4)
Roto-Rooter pretty much saved us in the middle of a pandemic to where another company had left us nearly 5 days with very limited use of our water. My only complaint, is the concrete that the fellow mixed on our sidewalk and left some to dry on the sidewalk by time I found it It was too late it had set so between the first company that nearly annihilated our sidewalk Roto-Rooter also left blobs of quikrete on our sidewalk. I didnt want to mention anything because most of the job was handled very professionally However the quikrete every time I walk past it upsets me

Review 154 (2021-01-31 - Rating: 5)
Drew was incredibly professional and courteous. He explained all the issues and options for resolution, as well as how to proceed in the future. I will happily use RotoRooter in the future, if the need arises.

Review 155 (2020-04-13 - Rating: 4)
Very responsive and received service quickly. Job was completed successfully but would have appreciated more effort cleaning up after (wasnt a huge mess, but left water and black grease on the floor that we had to scrub and dry up after).

Review 156 (2024-01-26 - Rating: 5)
Great Speedy Service, The Plumber ( Mike) was Amazing, we loved his professionalism

Review 157 (2020-04-23 - Rating: 5)
Technician 722 has been awesome the last 2 issues Ive needed Roto Rooter. He works efficiently and is very clean with his work. Great value to have working for Roto Rooter.

Review 158 (2020-03-30 - Rating: 5)
Clayton was able to fix an emergency cracked pipe on a weekend and was very professional. He did a great job - he was quick and clean and up front about estimated costs and timing.

Review 159 (2023-04-06 - Rating: 5)
Fast friendly service. Repaired and replaced sump pump in a timely manner to allow cleanup of basement due to pump failure. Good Job!

Review 160 (2020-05-05 - Rating: 5)
Damien and his associate arrived within the time frame designated when one of our drains backed up and flooded storm water into our basement. They quickly found the source of the issue, unclogged it, and gave us instructions on immediate next steps and ongoing maintenance to ensure we dont have issues in the future.

Review 161 (2020-04-27 - Rating: 4)
Roto came out to fix our clogged drain. There were out within 2 hours of my phone call. Leslie was very professional and was able to fix our drain quickly.

Review 162 (2023-02-14 - Rating: 5)
Luke Taggert did a phenomenal job. Gave additional preventative measures and took pride in his work. Can’t recommend enough!

Review 163 (2024-04-17 - Rating: 5)
The customer service representative came to my house and was very helpful and I really appreciate everything Chad did. Thank you

Review 164 (2024-06-20 - Rating: 5)
Roto Rooter was extremely prompt in responding and resolving the repair of the water spigot in my backyard. Tyler arrived within a few hours of me contacting them, he quickly assessed the problem, ordered the parts and fixed it. He was informative and friendly. I am very happy with the service!

Review 165 (2020-12-30 - Rating: 5)
Andrew Chambers was the on call tech that responded. He was professional and knowledgeable. He quickly assessed the problem, and gave a fair estimate of repair costs. No surprises with the bill.

Review 166 (2023-08-12 - Rating: 5)
Best experience with a fix than I have ever had. Will definitely call them for any future plumbing issues

Review 167 (2020-03-07 - Rating: 5)
Tom was great! He was on time and very professional. He explained everything to us before doing the work. He went above and beyond! Would recommend.

Review 168 (2024-06-20 - Rating: 5)
Very helpful and friendly. Did a great job for us!

Review 169 (2023-02-22 - Rating: 5)
Johnathan was very nice efficient and professional. He took care of my problem. Im happy. Thank you.

Review 170 (2021-05-22 - Rating: 5)
Mitch repair the bathroom toilet he was able to review the situation and fix fix it appropriately and within a timely manner I appreciate his professionalism particularly doing a job around midnight and a disabled patience apartment so thank you very much Mitch.

Review 171 (2023-08-26 - Rating: 5)
The plumber was excellent. He was very professional. He resolved my problem efficiently.

Review 172 (2024-09-28 - Rating: 5)
Excellent service- very helpful and experienced.

Review 173 (2020-05-05 - Rating: 5)
Mike was knowledgeably and even went out of his way to educate us to help us prevent future problems. Mike will be the reason I call rotor rooter if I have any more plumbing problems.

Review 174 (2020-12-27 - Rating: 5)
He installed my new vanity and did a great job only took 2 hours and cleaned up after the installation, little pricey but great job TU. Will use again

Review 175 (2021-05-29 - Rating: 5)
The repairman was very professional, patient, thorough and courteous. The problem was fixed, and a suggested improvement was implemented to prevent a future problem.Excellent work. Highly recommended.

Review 176 (2021-04-11 - Rating: 5)
I love Roto rooter!They are all so knowledgeable and efficient. I call them for my personal and business property needs. Thank you and I give you a five star. !!

Review 177 (2021-05-19 - Rating: 5)
The gentleman Mitch was very friendly and made sure we were taken care of. Very fast arrival and was only here a short while before our drains were free at last!

Review 178 (2020-04-08 - Rating: 5)
Our technician Leslie (4948) was great. We have used Roto-Rooter several times now and always have a fantastic experience!

Review 179 (2021-08-29 - Rating: 5)
Mitch was very friendly, polite, professional and got the job done right! He also made sure the area was clean after he did the job. I was given a time from 8 to noon. Mitch was right on time at 8 am!

Review 180 (2023-03-10 - Rating: 5)
Water heater installation an straighted out the pipes right an as person how over sees alot of apartments Ill be calling these people back for sure alsome job for sure good people for sure thanks for getting that back working in a few hours