Benjamin Franklin Plumbing of Cincinnati

Located in Cincinnati, Ohio

Address: 756 Old State Rte 74, Cincinnati, OH 45245, United States

Phone: +1 513-294-6960

Rating: 4.8

Services

Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-24 - Rating: 5)
Was here at the start of the time window, knocked out my repair in minutes and gave some really helpful tips and suggestions about future projects and possible updates at request. Pricing was very reasonable and better than other quotes Ive received by far. Ask for Chad correll, hes done 2 for me so far, 1 of which was a really really big job and hes been excellent every time. Dude needs a raise

Review 2 (2024-12-30 - Rating: 5)
Chris was amazing!! He looked at my water heater and then quoted me a price before he started to work. I am glad that he was able to fix my problem. Thank you Chris and Benjamin Franklin Plumbing. Will definitely keep your number on speed dial and recommend to family and friends.

Review 3 (2024-11-13 - Rating: 5)
The company was quick to reach out and set up an appointment for the following day, and then the technicians (Joseph and Casey) were professional and knowledgeable. They resolved the issue for a reasonable price, and gave me advice on what could be done to improve my home. Additionally, they were pleasant to work with and I would definitely have them back for any future issues.

Review 4 (2025-01-03 - Rating: 5)
Devon, the serviceman, was polite, gracious, friendly, and most importantly, knowledgeable. The overall experience was extremely professional. They were in constant touch, keeping me posted on arrival. Devon was prompt and in and out of my home in less than a half hour. Highly recommend.

Review 5 (2025-01-04 - Rating: 5)
Chris was very nice and professional. He went beyond his job. He got the parts I needed within 30 minutes. My bathroom tub faucet was fixed with no complaints.

Review 6 (2024-12-13 - Rating: 5)
We had an emergency that needed addressed quickly in the middle of the night and they helped right away. Our plumber, Ethan Tolliver, was super professional, friendly, extremely knowledgeable and got us taken care of. I am grateful that he was able to help us and hope he can help us. I cannot recommend this company or Ethan enough.

Review 7 (2024-12-24 - Rating: 5)
We had a pipe burst on Christmas Eve. Benjamin Franklin Plumbing was out and had the problem fixed within 3 hours. Chad was very knowledgeable and helped us understand everything that he needed to do and gave tips for the future. We will be using them again if a plumbing catastrophe happens

Review 8 (2024-12-31 - Rating: 5)
Chad was very helpful troubleshooting and resolving our plumbing issue. He explained everything in detail which was appreciated. Benjamin Franklin will definitely be top of the list for future plumbing needs. Thank you!

Review 9 (2024-12-15 - Rating: 5)
Fantastic! Very rarely do I make such a comment. Ethan was professional, quick and through. I’ve had several contractors out in the last year. This was definitely top two (maybe an even tie with our roofers). Looking forward to a couple more projects after the holidays

Review 10 (2024-01-31 - Rating: 5)
Benjamin Franklin Plumbing was everything I could’ve asked for and more. Ethan was so respectful and happy to answer all my questions!! He kept me updated through out the entire process & made sure I was informed of all my options. He definitely showed me he takes pride in his job and his attention to detail in his work shows! He replaced my shower handle stem and handle. Complete Install of a new main water shutoff with a pressure regulator valve, and an expansion tank, both of which entailed very restricting and difficult location and placement. Luckily Ethan’s positive attitude and efficient work relieved the stress of such a big, unexpected repair. Great experience. Absolutely happy with my choice. 100% recommend. 10/10.

Review 11 (2024-08-08 - Rating: 5)
Joe did a fantastic job for us. Not only did he identify the problem but he was able to repair it quickly. He was very respectful of our property and did not make a mess. We decided to do a full plumbing inspection since we are BF Club members and Joe found a few items that needed minor repairs. We had a great experience.

Review 12 (2024-10-18 - Rating: 5)
We had Ethan Tolliver come out and look at some issues we’re having. Very polite, knowledgeable and on time. He offered up great suggestions that didn’t feel like a sales pitch. More companies in general need people like Ethan. His customer service skills are off the chart.

Review 13 (2025-01-07 - Rating: 5)
Chris was very personable and professional. He showed up in the time frame that was quoted and quickly got us set up for a new water heater installation.

Review 14 (2024-12-02 - Rating: 5)
Chad was awesome! He took his time to explain everything and made sure I understood everything on my end. Will definitely use again and highly recommend!

Review 15 (2024-11-26 - Rating: 5)
Louis was through and explained everything. He also taught me what should and shouldn’t be put into disposal, as well as proper maintenance. I have an especially difficult problem with my drain, that also affected the neighbor below me. Louis and Casey were tenacious, Polite, and kept me informed every step of the way. I appreciate how hard they work to solve my problem. Good guys.!!!🥰

Review 16 (2024-09-23 - Rating: 5)
Ethan was very knowledgeable concerning my water heater issues. He was very thorough and explained the completed work in detail.PLEASE NOTE: THIS REVIEW WAS TO ACKNOWLEDGE CHRIS HERRONS VISIT TODAY. I PREVIOUSLY SUBMITTED A REVIEW FOR ETHAN LAST WEEK.

Review 17 (2025-01-02 - Rating: 5)
Casey was very professional and did a great job. He was also helpful with information while doing his job.

Review 18 (2024-08-22 - Rating: 5)
Ethan showed up on time, was friendly and professional. He took great care to keep not only his work area clean but upon entering always covered his shoes so as not to bring in debris. He took time and tested for leaks when installation was completed.He explained everything thoroughly and answered my questions. I am very grateful to him you don’t always get someone of his caliber. Thank you again Ethan

Review 19 (2024-08-09 - Rating: 5)
Joe, and Chris were great. They were punctual, respectful, kind, and went above and beyond. I love this company. Not only did they do a great job of solving the problem, but they also educated us on maintenance and how to prevent future complications. Will definitely be using them for any future issues/projects. If you want it done right, use this company for sure.

Review 20 (2024-10-31 - Rating: 5)
Always on time, very communicative, fair pricing which quick scheduling. Plumbers take the time to ensure their work is complete and done correctly before leaving. Always my first call when it comes to plumbing work.

Review 21 (2024-09-06 - Rating: 5)
Ive had several plumbing projects completed by Benjamin Franklin over several visits. I am absolutely delighted with the work completed. Joe was terrific; providing detailed explanations and advice. He is very customer focused. Zachary helped Joe on two occasions and he too was a delight. I highly recommend Benjamin Franklin for your plumbing needs!

Review 22 (2024-08-08 - Rating: 5)
Joe arrived a bit early even which we greatly appreciated since a non usable kitchen sink is an issue. He was kind and clean, spoke to us in terms we could understand and fixed the issue. He also gave us some advice for future care of our sink and plumbing. He cleaned up when he was finished and he is a credit to your company.

Review 23 (2024-11-22 - Rating: 5)
Ethan was wonderful. He listened to my concern looked into the problem and did what he could do. We discussed other avenues for the future if I had the problem again.

Review 24 (2024-12-19 - Rating: 5)
Ethan was so friendly and professional! Will be using Benjamin Franklin in the future. Super easy to schedule and easy to work with. Quick service. Very pleased.

Review 25 (2024-12-18 - Rating: 5)
Came in it was raining he put on floor protectors. Examined the problem quoted a price. Installed the toilet, cleaned up the area and was very respectful. I would highly recommend him.

Review 26 (2024-09-05 - Rating: 5)
Wow! Had the best plumbing experience of my life today after years of dealing with bad plumbers. Louis was so kind, thorough and went out of his way to make sure I understood the issue. He took care of it quickly and didn’t try to upsell anything, which is truly appreciated!

Review 27 (2024-10-23 - Rating: 5)
These guys are great. Totally fixed the clogged pipe full of tree roots from the front yard. Thak you so much.Joedid a great job on the follow up with the camera showing inside the underground pipeline with great news .All looks great. GREAT JOB TO JOE AND CASEY. THANK YOU.

Review 28 (2024-08-27 - Rating: 5)
Chad and Luis were fantastic! Chad took the time to explain everything to me in detail, and they both checked out all my different plumbing areas to make sure everything was in great condition to receive my new water heater this week. And Chad and Luis made me feel so comfortable that I even cancelled the 2nd company I had scheduled to bring me an estimate and paid the deposit for my new tankless water heater on the spot! Thank you Chad and Luis!

Review 29 (2024-09-23 - Rating: 5)
Devon is an excellent technician who really knows how to navigate through difficult plumbing challenges! Excellent work, he has fixed an lingering problem I’ve had for a number of years now resolved! I have enjoyed his helping out, would definitely use Ben Franklin plumbing for other projects! Thank you !

Review 30 (2024-12-03 - Rating: 5)
Chris and Tyler are very professional, knowledgeable, friendly, informative. They explained everything so I could understand it. They did a great job for me.

Review 31 (2024-08-22 - Rating: 5)
Joseph was very professional. He took the time to go over everything and make sure he explored every possible cause for our water leak issue. We will definitely use Benjamin Franklin plumbing for any future plumbing needs. Thank you again for the great service.

Review 32 (2024-11-05 - Rating: 5)
Ben was great. Very friendly and polite. He explained everything very well and got us taken care of quick. Couldnt recommend more. Very pleased.

Review 33 (2024-11-14 - Rating: 5)
Chad and his crew did a fantastic job installing our tankless water heater tank after hauling out the extremely heavy 30 year old tank. Chad was very professional, left everything clean, and was patient answering all of our questions.

Review 34 (2024-12-13 - Rating: 5)
Ethan was extremely knowledgeable and personable. I am very happy with the work he did and will seek him out for future needs.

Review 35 (2024-09-30 - Rating: 5)
Ethan showed up, prompt like the advertisement said. Very polite and friendly. He solved my kitchen sink dilemma quickly. I couldnt be more pleased. Outstanding!

Review 36 (2024-11-26 - Rating: 5)
Ethan was amazing. He was very informative, went above and beyond my expectations and was very thorough. Thank you!

Review 37 (2024-11-07 - Rating: 5)
Tech did a great job, diagnose the problem in seconds. Got the part and replaced it in about an hour and a half as we had a few things that were done. Great work

Review 38 (2024-09-18 - Rating: 5)
Joe S is an awesome plumber! He’s very professional and fixed my clog quickly. He even educated me on what he did. Highly recommend him and this company!

Review 39 (2024-11-13 - Rating: 5)
Joseph, was very nice. And explained everything to me so I could understand what he was saying. I would recommend him to others.

Review 40 (2024-10-22 - Rating: 5)
Joseph was exemplary, explained options and thoroughly inspected the plumbing, outside water source before making his recommendations. Customer service was excellent!

Review 41 (2025-01-03 - Rating: 5)
Very prompt. Polite, clean, and efficient. Very affordable. 100% will use again if needed!

Review 42 (2024-05-30 - Rating: 5)
Jordan came out to clear a clog and was polite, knowledgeable and quick. Couldnt ask for better service, even was able to move the appointment to help us out a little earlier than expected. All in all taken care of in less than a day, great experienceBill came out for a water heater check and was awesome. Everything looked good with the new house and was able to pick his brain for a bit while he was here. Best part was being a part of their membership club made the visit free 👍 definitely recommend

Review 43 (2024-12-13 - Rating: 5)
Devon was outstanding! Just a great guy, professional, knowledgeable, and down to earth. I would highly recommend him.

Review 44 (2024-03-28 - Rating: 5)
Chad Correll explained what happened, every step and the reason why it was being done. He cleaned up all the mess and was very courteous. Great personality and I would recommend him for any plumbing job!! Thanks Chad!

Review 45 (2024-10-31 - Rating: 5)
Chris was very professional and knowledgeable. He explained everything thoroughly and answered all of my questions. I highly recommend his work.

Review 46 (2024-08-29 - Rating: 5)
Joseph was on time and was very respectful, Talk to us, about my problem!, show him the new water heater, and explain what he was going to do, Talk to my Son and show him how to maintain the water Heater.. You s have a wonderful young man working for you s, very professiona. Your truly. Mrs. Crawford

Review 47 (2024-09-25 - Rating: 5)
Joe from Benjamin Franklin Plumbing was very knowledgeable and professional. He explained everything he was doing in detail and answered all of my questions. I would definitely recommend this company and use them again.

Review 48 (2024-10-18 - Rating: 5)
Ethan was great!! Very knowledgeable and thorough, even took the time to answer my questions about water softening. He showed up when I was expecting him, was super cool with all my cats, too! He is definitely an asset to Ben Franklin!

Review 49 (2024-06-24 - Rating: 5)
Joe was an exceptional professional. Due to his years of experience and knowledge, he was able to advise us onour options and what all they would entail. Very personable young man also!

Review 50 (2024-09-20 - Rating: 5)
Ethan did a great job. He was on time, polite and personable. He understood the assignment and kept me informed along the way. I would recommend Ethan for your plumbing needs.

Review 51 (2024-11-07 - Rating: 5)
I contacted Benjamin Franklin Plumbing with a water heater problem this morning. They sent a plumber out this afternoon and my problem is solved. Devon did a very good job.

Review 52 (2024-11-11 - Rating: 5)
Ethan was very thorough in his explanation and inspection of our water heater. No pressure. Very friendly and courteous.

Review 53 (2024-10-17 - Rating: 5)
Very knowledgeable and polite. As part of my maintenance plan, he checked all faucets, toilets, sinks etc. he even adjusted our water pressure to get rid of the hammering noise from the pipe inside my walls

Review 54 (2024-08-03 - Rating: 5)
Joseph was very caring and considerate.we appreciated his expertise and through explaination of the services necessary unclog the drain. Thank you!

Review 55 (2024-08-22 - Rating: 5)
Joseph with Benjamin Franklin plumbing did a fantastic job. He fixed mt outdoor faucet. Offered solutions and did the work as expected. I recommend him and the company for any plumbing needs!

Review 56 (2024-11-26 - Rating: 5)
Tech Louis was prompt, courteous and friendly. Quickly fixed the plumbing issue. Company communication was excellent.

Review 57 (2024-04-18 - Rating: 5)
Ethan came out to look a numerous separate issues. He was very friendly took his time with me explaining everything. Very knowledgeable and I have no doubt that when we are ready to proceed with the work it will be done correctly. He provided a detailed summary of everything we talked about with various options of how we could proceed. I did not feel pressured to go with more expensive options but rather advised about advantages/disadvantages of each. Will specifically request Ethan in future.

Review 58 (2024-11-27 - Rating: 5)
Appreciated friendly staff and timely service. Their charge to visit and assess the issue is only $59 which is less than others.

Review 59 (2024-07-09 - Rating: 4)
Chris was unable to finish the job due to his not having a special wrench to remove the Moen fixture. He was courteous, and described his findings to explain why another service call would be needed to complete the job. While the job could not be completed, he rates five stars for his effort and kindly manner.……Chris came back to finish the job and he completed it successfully. He is courteous, clean and knowledgeable. Five stars in my book!

Review 60 (2023-03-10 - Rating: 5)
Joe Steffan a very friendly young man, was very straight forward about what was happening an kept me informed to all that was having to be done. Was more expensive than expected but I wanted it done correctly the first time so the expense was worth it. Very happy with the outcome. I will definitely call Benjamin Franklin / one hour plumbing when or if i need again. Thanks for being quick at coming and completing the job.

Review 61 (2024-10-22 - Rating: 5)
Chris was very informative and professional. I especially appreciated his advice to not repair/replace some of the plumbing that another plumber indicated was necessary to fix my issue. He diagnosed the problem, gave me the estimate, had the parts on his truck and finished the work quickly.

Review 62 (2024-12-16 - Rating: 5)
Had a shower valve put in and the plumber (I cant remember his name) did a very professional Job. It looks great and works great. Thank you.

Review 63 (2024-07-09 - Rating: 5)
Joe Steffan was the technician who worked on a problem we had with strong taste on our water. He did a great job testing our water out of the taps and looking at the water softener to determine that it it needed tweaked a little because it had been installed with the factory defaults and needed to be adjusted to a lower setting. He also told us about filter options if we still werent satisfied with the water. He was very through in helping us with the water system.

Review 64 (2023-03-14 - Rating: 5)
Update*I decided to go with Ben Franklin after speaking with Chris Hemme, they did amazing work. Super fast super efficient. Great installation warranty. Along with everything I stated below after the quote processOriginal:I havent even decided if I want to move forward with them yet as I want to review everything a bit more. That said, Chris H was absolutely incredible he and his trainee were both knowledgeable, professional, courteous, and forward thinking! The rates discussed were very reasonable. I look forward to building a relation with the company and these professionals!

Review 65 (2024-06-17 - Rating: 5)
This was our first time using Benjamin Franklin Plumbing and we were very happy with the service we received. Calling and scheduling was a breeze and they were able to get to us quickly. Chris was very professional and friendly and did a great job getting our sink, faucet, and disposal installed. Highly recommend!

Review 66 (2025-01-01 - Rating: 5)
Great job as always. I am extremely happy with the service I received.

Review 67 (2024-07-15 - Rating: 5)
Chris did a great job of explaining my options for replacement of my bathroom tub fixtures. He was friendly and kind and respectful of my home. Zac too. Thanks.

Review 68 (2024-07-26 - Rating: 5)
Louis was prompt, professional, cleanly, knowledgeable, and courteous. This is the first time I have used Benjamin Franklins services and I am so glad they were able to fit me in today.

Review 69 (2024-06-17 - Rating: 5)
Ethan came out to give me an estimate for a new hot water heater and Im getting it installed next Monday. He was on time, very professional and really knew his product. Ethan went over all the details of what to expect which put me at ease. I would recommend Benjamin Franklin Plumbing.

Review 70 (2024-10-25 - Rating: 5)
Ethan did a great job! Great personality and customer service attitude. Very efficient and timely. Great customer experience!!

Review 71 (2024-08-20 - Rating: 5)
Ethan went above and beyond and explained every step he took along the way and even managed to save us some money off of our quoted price. Grade A service!

Review 72 (2024-05-14 - Rating: 5)
Louis was very pleasant and knowledgeable. He explained everything without mansplaining and made some helpful suggestions for maintaining my homes plumbing. He fixed our problem is under an hour. Our cost was about $260 to have a drain cleared - worth every penny!

Review 73 (2024-08-14 - Rating: 5)
I recommend Benjamin Franklin Plumbing. I had a flapper replaced on my toilet. Chris was quick to figure out the problem and didnt take long to fix it. 5 stars for Benjamin Franklin Plumbing. 🙂

Review 74 (2024-06-13 - Rating: 5)
Ethan was on time, bright and cheerful but with a professional attitude. He explained everything he was doing. I do need plumbing work, so he gave me estimates and explained my options. Benjamin Franklin Plumbing is just what I have been needing in my life! Excellent job! Thank you, Ethan!

Review 75 (2024-08-28 - Rating: 5)
Devon did an excellent job today. And He is personable and attentive to his work. He was superb all around.

Review 76 (2021-04-27 - Rating: 5)
Benjamin Franklin Plumbing (BFP) sent out Joe Tinker, the plumbing manager to make an estimate. He looked over everything and went through the various options with me, without trying to push things that I wasn’t interested in or didn’t need. How refreshing is that? There was no charge or obligation for the estimate. Their estimate was in the middle range, not the cheapest, but far from the most exorbitant; it was however thorough, detailed, and realistic. They even included in their written estimate doing the initial paperwork for the county inspection, which not everyone does without prompting and without a charge.They were here within an hour of the time I agreed to their contract. They did have a cancellation which facilitated that, so I wouldn’t count on a repeat of that every time, but how cool is that? The installers finished the job and the new heater was up and running within five hours, including their lunch break. They removed the old 75-gallon tank and hauled it away. A very neat and efficient job, and I’ll give them a 95% on worksite cleanup, and I’m quite fussy. The two plumbers, Jeff and Shaun were affable, polite and efficient. One of the best plumbing jobs I’ve seen in the many homes I have owned, and without a doubt the best in the 14 years I’ve been in Cincinnati. They are associated with Willis One Hour (they even came in those trucks) and both companies do an amazing job with installations. I hope I never have to have another water heater installed, but if I do, I know I’m calling BFP!!Our new tankless unit works like a charm and I would certainly recommend BFP for any plumbing job you have.Update 4/22/21We had a technician out to do the annual service on the tankless heater and he did an excellent job. We also had some issues on a toilet that was leaking and he give us some excellent advice which will save us quite a bit of money and its greatly appreciated. We will certainly have Benjamin Franklin Plumbing out again.Update 4/27/21We decided to have some more work done and we are very pleased with the results once again.

Review 77 (2024-10-01 - Rating: 5)
Ethan was amazing he was honest and explained everything perfectly. Next time we need a plumber we will for sure be reaching out, and requesting Ethan! 🤠

Review 78 (2024-08-22 - Rating: 5)
Great service! Prompt and courteous, showed and told me everything he was doing and why. Would definitely recommend!

Review 79 (2023-05-15 - Rating: 5)
I really enjoy Benjamin Franklin plumbing..Ethan was awesome! He was on time and very respectful. Quality work! I definitely recommend . We had a pipe leak and they were quick to repair

Review 80 (2024-07-15 - Rating: 5)
Ethan and Zach did a great job on moving our washer/dryer to a new location on our first floor. Once they were able to get into the wall, the work ended up requiring a more complicated solution. They communicated the entire time, giving us options and keeping us aware of everything that they were doing. The work ended up taking twice as long as originally thought, but Ethan stayed until the job was finished and answered all of our questions.

Review 81 (2024-07-21 - Rating: 5)
Ethan was great. Although he didnt give us the best news (need a new hot water tank), he was very professional and explained it all nicely to us.

Review 82 (2024-05-24 - Rating: 5)
Ethan installed two toilets for us today and did a great job. He was courteous, very knowledgeable and cleaned up everything before he left. I would ask for him again if the need arises.

Review 83 (2024-07-23 - Rating: 5)
Ethan was fantastic. Quickly identified the problem, explained how it was going to get fixed and was super friendly throughout the whole process! Very good experience!

Review 84 (2024-05-06 - Rating: 4)
They were courteous on the phone and set me up for a same-day appointment. I got a call a bit later that the plumber could come out much sooner. The plumber was amazing! He was amiable, kind, down-to-earth, and knowledgeable!

Review 85 (2024-12-11 - Rating: 5)
Did a wonder job and very neat afterwards. Honest and respectful, will be recommending to friends and family.

Review 86 (2024-07-16 - Rating: 5)
Joe was amazing, very intelligent. Young man explained everything that he was doing and going to do very helpful and Very pleasant personality . Great communication . Thank you joe for an excellent job .

Review 87 (2024-11-06 - Rating: 5)
We have been using Ben Franklin Plumbing for several years. Used their service for removing bathroom vanity and installing a new one. Devon and his helper did an excellent job. Always professional.

Review 88 (2024-11-21 - Rating: 5)
Devon did a great job on the repair my water heater, he was friendly and knowledgeable!

Review 89 (2024-08-16 - Rating: 5)
Excellent service , quick and clean , I trust Ethan 100% because he did not pressure me to pay for a service that I don’t really need .

Review 90 (2024-06-19 - Rating: 5)
Ethan was prompt, polite, fast and , knowledgeable! We appreciated how clean he was, covering his shoes in our house. We were very happy with his service!

Review 91 (2024-05-23 - Rating: 5)
Ethan arrived this morning to repair a shower leak and install new tub spouts in 2 showers. Ethan was thoroughly knowledgeable and very transparent regarding every aspect of the job. Im very pleased with the service provided and the professionalism of the technician. I would highly recommend using Benjamin Franklin Plumbing.

Review 92 (2024-09-13 - Rating: 5)
Chris did s great job. He has a lot of experience and completed the job in a timely manner.

Review 93 (2024-01-06 - Rating: 5)
Joseph is a very nice man who knows his stuff. Very polite and professional. He replaced my water heater and did an excellent job! Top notch! He answered all my questions and taught me new things. He made a stressful day so much better! Highly recommend!

Review 94 (2024-06-04 - Rating: 5)
I would highly recommend Ethan.He is very kind, & thorough. He spent a lot of time doing our annual maintenance check, & explaining everything to me.I am very pleased with the excellent customer service he provided👍

Review 95 (2024-07-03 - Rating: 5)
First time I have ever used, Benjamin Franklin Plumbing. I was very happy with the professionalism and honesty of the technician, Chris Herron. I would not hesitate to use their company again and would definitely request, Chris.

Review 96 (2024-10-08 - Rating: 5)
Chris was the perfect plumber for our job. Very professional in every way and discovered our water leak hidden behind drywall. Cleaned up and wrote up a great report for insurance. The best.

Review 97 (2024-07-07 - Rating: 5)
Great Service, Joe Steffan arrived on time and was very polite and professional and more important gave us an honest advice and a fair estimate for the job. Highly recommend.

Review 98 (2024-05-02 - Rating: 5)
Chris is very professional & friendly. He explained and answers questions, so that we could understand everything he would be completing to get our drain working again. He even cleaned up any mess that was made. I would definitely like him to come back, if I ever need a plumber again. Thank you. I would definitely recommend Benjamin Franklin Plumbing, they kept me informed before my appointment and let me know who would be showing up for the appointment.

Review 99 (2024-06-12 - Rating: 5)
I was told by another plumbing company that we needed a costly pressure reduction valve. I was skeptical about that so I had your company take a good look at it. Chris did a careful inspection - inside & out- and found that there is No Need for any new pressure valve. He was thorough and clearly explained when & why we would ever need that, but not now. I’m very glad I had a 2nd opinion, and will definitely keep Benjamin Franklin as our plumbing company.

Review 100 (2024-11-18 - Rating: 5)
Chris is very professional and explained the soft water system in detail. Thank you

Review 101 (2024-10-06 - Rating: 5)
Devon was absolutely fantastic! He was kind and courteous. He went above and beyond!

Review 102 (2024-04-29 - Rating: 5)
Ethan was Super nice. I ended up not needing him. I felt terrible that he didn’t get the message before he arrived. But he was so polite and understanding and let me know he would come back if I needed more help.

Review 103 (2024-12-04 - Rating: 5)
Great communication. Came right on time. Personable and professional. I have found my plumbing company for all of my needs.

Review 104 (2024-08-05 - Rating: 5)
8/2024 - Devon was professional, knowledge, and helped us understand what exactly was the issue! It as nice that he made sure we were educated on the issue!4/2021- Sean C was great! He was very professional and helped my sister and me understand what needed to be fixed and explained how he fixed it and made sure we were satisfied before he left. Highly recommend this company!

Review 105 (2024-11-20 - Rating: 5)
We had some sump pump issues that weren’t working for us. Benjamin F Plumbing came in and took care of it in 1 days…evaluated, dug a trench, used solid materials. Nice job! Problem solved!

Review 106 (2024-10-31 - Rating: 5)
Had Devon F from Ben Franklin come out to swap out a water shutoff valve. He was the perfect blend of personable and professional. He answered all my questions and was happy to explain what he was doing. He put on shoe covers without being asked. I really appreciated that. The best part is that he was quick and calculated. I could not recommend Devon more. Anyone would be fortunate to have Devon work on their plumbing. Thank you Devon!

Review 107 (2024-07-18 - Rating: 4)
Very professional abd quick. Grateful for how quickly they came. So polite too. They did a great job@

Review 108 (2024-04-23 - Rating: 5)
Jordan Gibbs fit us in his schedule today and arrived promptly. He was professional and very knowledgeable about the issue at hand. He was able to assess the situation quickly and come up with a solution that he explained so that it was easy to understand. I will definitely be requesting Jordan on future calls. Such a joy to talk and interact with today.

Review 109 (2024-06-20 - Rating: 5)
Chad was on time. He was courteous and professional. He explained what the issue was and made suggestions to solve the problem. Definitely who I would call if I needed him. Thanks Chad

Review 110 (2024-10-16 - Rating: 5)
They were fast, efficient, and cost effective! I will definitely use their services for future needs.

Review 111 (2024-09-06 - Rating: 5)
Luis from Benjamin Franklin Plumbing was amazing! Extremely knowledgeable and efficient, with AMAZING customer service. Thank you, Luis!

Review 112 (2024-06-05 - Rating: 5)
I had a few different plumbing companies come to my house to quote some plumbing work. Ethan was, BY FAR, the most knowledgeable and professional plumber of them all! Plus, his quote made the others look like highway robbery! Ethan performed the work at the time of the quotation and I couldn’t be happier! He subsequently quoted me for a new hot water tank which we will have done by Ethan before summer is out. I highly recommend Benjamin Franklin plumbing and be sure to request Ethan!

Review 113 (2024-06-18 - Rating: 5)
Mr.Correll was very professional. I had scheduled an appointment to unclog my toilet which I was able to free up the night before. Mr.Correll inspected the plumbing and was satisfied that the problem was fixed. He offered a few ideas that could help prevent this from reoccurring rather than running different procedures which could have run up a hefty bill. Mr.Correll put my mind at ease which was nice since I only have one toilet.

Review 114 (2024-11-05 - Rating: 5)
Ethan has done the entire house system inspection three times now. He was professional, detailed, and informative. Its like having your friend come over to help out. So nice to have him take care of our system. Very courteous and respectful of property and animals. It is always a pleasure to work with Ethan and get advice and information. He has to be a big part of the success at Benjamin Franklin. Thanks so much, everything was great. We are customers for life and happy to tell others about the service we receive from Ethan and Benjamin Franklin personnel. From the phone contacts to the schedule it is all handled very well. Ethan represents your company very well.

Review 115 (2024-04-02 - Rating: 5)
Ethan was great he found the problem. Fixed and and very reasonable pricing. We discussed redoing all the water lines because the ones I have are not the best. It is something I plan on doing within the next year. I have used Benjamin Franklin several times and very pleased with their work

Review 116 (2024-12-20 - Rating: 5)
The person was very kind and very good with his work, he explained everything very good

Review 117 (2024-04-10 - Rating: 5)
Ethan was extremely knowledgeable about the issue he was addressing. He very effectively communicated what was happening and what he was going to do to resolve it. He worked quickly, but checked carefully to ensure his work was effective. Very nice job!

Review 118 (2024-12-12 - Rating: 5)
Ethan was very helpful he gave me a lot a good advice I thank him

Review 119 (2024-09-20 - Rating: 5)
Big thanks to Katie & Louis!! Both were very nice, professional, and thorough.I will be using B.F.P. again!

Review 120 (2024-12-31 - Rating: 5)
Nice young men, very neat , worked fast. And they to Indiana

Review 121 (2024-05-23 - Rating: 5)
Bill Owens was professional, very knowledgeable and figured out what was wrong right away. Went right to work and was very nice as he explained what he was doing. His intern Tony was the same. Had a great experience with them.

Review 122 (2023-09-20 - Rating: 5)
Ethan did a complete inspection. He was knowledgeable, thorough and very helpful. He was very polite and really did an outstanding job. I highly recommend him.He came back a week later and installed a water heater, new faucets and water filtration system. His work was excellent and he cleaned up after finishing the jobs. What a super plumber!!

Review 123 (2024-04-16 - Rating: 5)
He was very courteous and very friendly. There whole Company are very nice to deal with. The only bad thing is they are pricey but I guess it depends on what you have done. I was going to get a new water heater but I couldnt afford it at this time.

Review 124 (2024-09-06 - Rating: 5)
Replaced outdoor faucet, he let me know the details of parts, price and time of job.Highly recommend.

Review 125 (2024-12-19 - Rating: 5)
Did a great job explaining everything wrong and how it should be fix recommend

Review 126 (2024-05-09 - Rating: 5)
Chad went above and beyond the Call of Duty on my project today, videoing everything even my air vent and scrubbing out my sewer line. He was friendly, very professional, and really pretty funny. He explained how I can do preventive maintenance, and what to do if the sewer line ever backs up again. And you can bet Ill be calling him if it does!⭐️⭐️⭐️⭐️⭐️

Review 127 (2024-05-08 - Rating: 5)
I found this company on Google and it had great reviews so thought I try so they sent Chris on May 7th to my home. He and his team was on time, very professional, knowledgeable and curtious. They didnt leave a mess for me to clean up and stayed until the job was complete.. They installed and rerouted my old 109 year old drain pipe from my second floor to the basement to my husband and I full satisfaction and we tried three other companies. If there was a 10⭐button to rate Chris and his trainee I would have.. There is no doubt that I would ⁸highly recommend this company...

Review 128 (2024-08-23 - Rating: 5)
Joe was prompt and very professional. Took care of my issues and gave me info of things to keep check on periodically.

Review 129 (2023-11-13 - Rating: 5)
Called on a Monday morning around 7. They scheduled an appointment for 8-12, that same day. Bill Owens came out to the house shortly after 8am. He looked at the issue, explained what he needed to do to fix it. Gave me a quote. Fixed the issue and was done by 9:30 am. He was very professional and cleaned up after himself. I’m sure glad I found a professional service. Thank You!!

Review 130 (2024-03-12 - Rating: 5)
The team communicated well, let me know of their anticipated arrival time, arrived on time, immediately set to work and fixed my issue right away without Over-fixing it. Good guys (2), and I was very pleased with their approach and the results.

Review 131 (2023-07-28 - Rating: 5)
Mr Franklin was very professional, pleasant to talk to, and did a good job of explaining everything about what the problem might be with our dripping shower head and what it would take to fix it. He and the company were very nice about when they arrived to the appointment due to a family member sleeping during the morning because of working a night shift, which I really appreciated.

Review 132 (2024-09-05 - Rating: 4)
Will definitely use Benjamin Franklin plumbing again. Chad was well equipped and knowledgeable to handle my plumbing problems.

Review 133 (2024-01-08 - Rating: 5)
Great experience. I called with an issue and they were able to come right away. I was able to ask many questions about some additional problems I was having and I felt good about the fact that they were making sure that I was comfortable with everything they were doing. Will be using them for any future issues I have for sure!

Review 134 (2024-11-19 - Rating: 5)
We are very pleased with Benjamin Franklin Plumbing. They answered all our questions and gave us options on water heater installation. We chose a tankless heater. They were punctual, hard working and knowledgeable

Review 135 (2025-01-03 - Rating: 5)
It was great. Just received an estimate of cost.

Review 136 (2024-03-13 - Rating: 5)
Joe is the best. Always responds to questions, is very knowledgeable and goes above and beyond. Super nice guy. Hell be my plumber hereon out. And I would recommend him to anyone that asks me for a referral. He gets 100 stars from me.

Review 137 (2024-01-04 - Rating: 5)
Joseph who installed our water heater knows what he is doing and does well and efficiently. He is on time, and very friendly and professional. Answered all our questions and explained everything to my son who was eager to learn. Ill highly recommend their services.

Review 138 (2024-08-09 - Rating: 5)
Ethan was amazingly thorough and efficient. Great job, Nice guy as well.

Review 139 (2024-01-30 - Rating: 5)
Chad did a great job, was pleased. Chad came earlier than the expected time which I was also pleased with. Very knowledgeable friendly and funny, was there less then an hour and job was completed. Iam so glad that I called this company and would highly recommend them and will use them again in the future

Review 140 (2024-07-23 - Rating: 5)
Technician named Louis came and was very friendly, knowledgeable and professional. Very quick repair.Thanks Louis and BFP

Review 141 (2024-10-21 - Rating: 5)
Devon did a great job. He’s knowledgeable, professional and patient with answering my questions!

Review 142 (2024-12-18 - Rating: 5)
Chad did a very good job installing a tankless water heater in our home.He was polite, respectful of our home, as well as very knowledgeable concerning his craft.He thoroughly inspected the various parts of our total plumbing system, explained that it was in good condition, and made couple of suggestions as how to continue to enjoy a trouble free system.We would welcome Chad to work in our home again.

Review 143 (2024-11-06 - Rating: 5)
Another great experience with Ben Franklin and Ethan. Highly recommend them.

Review 144 (2024-11-23 - Rating: 5)
Very professional, and on time, explain everything to me I would recommend this company To everyone

Review 145 (2024-10-29 - Rating: 5)
Chris Herron was very professional and knowledgeable regarding his craft.

Review 146 (2023-12-12 - Rating: 5)
Ethan was fantastic! He arrived right on time, did a complete and professional diagnostic tour of the house, made solid recommendations for work to be completed, and diligently worked through a problem area installing a new sink, not stopping until he had the perfect solution. His kindness and respect complemented his talent and expertise. I will definitely call on Benjamin Franklin Plumbing again and hope Ethan becomes my go-to guy!

Review 147 (2024-03-13 - Rating: 5)
After explaining the problem I’ve had over a year the tech got a screwdriver and repaired both showers in about 15 minutes. Wow so excited to have hot water in my showers!!!! Excellent job pleasant guy very efficient! 5+ stars

Review 148 (2024-10-02 - Rating: 5)
On time & fixed what i thought was a major problem.turned out to be just a bad aav vent on my system.courtious & prompt.

Review 149 (2024-03-08 - Rating: 5)
Joe came help with the low hot water pressure in the kitchen. His first test showed the problem was that the faucet in line was clogged. He was quite informative on how and why it became clogged and offered to run a hardness test and and reset our softener. Unfortunately he wasnt able to do that because his test supply was depleted. He took the time to explain what I could do myself. He was informative, knowledgeable and very pleasant. Thanks, Joe

Review 150 (2024-09-25 - Rating: 5)
Joe was great. Completed inspection and answered all our questions. Areas off concern were addressed with estimates for fix provided. Recommend Joe and will ask him back when work needs to be completed.

Review 151 (2024-07-18 - Rating: 5)
On time and courteous. He made arrangements for a follow up test for my yard water leak and prepared the plumbing for the test

Review 152 (2024-04-05 - Rating: 5)
Installed my new kitchen faucet, reworked the drains and updated everything underneath the sink to make it so much more functional (and better looking). Quick quality service! Will definitely be using again.

Review 153 (2024-07-11 - Rating: 5)
Louis was very professional and left me with a solution that we will explore further. I would recommend this Company for any plumbing needs. Thank You.

Review 154 (2023-09-15 - Rating: 5)
I was extremely happy with the work Ethan and his helper did installing the 80 gal hot water heater with expansion tank. They were very polite, professional, and thorough. I was very impressed with them. They answered all my questions. I learned a lot with Ethan and his helper, sorry I cant remember his name, we joked about how tall he was. Thank you very, very much for taking good care of installing the new water heater. God bless you both

Review 155 (2024-02-28 - Rating: 5)
Ethan did a great job of checking everything out and also explaining it all to me along the way. He was very professional and provided everything I needed to make my decision to fix or replace.

Review 156 (2024-04-02 - Rating: 4)
Chris came out and picked up where I stopped in replacing a toilet flush kit. He used part of what I purchased to save me a few dollars. After making the repair he found that it still was running so he checked the water pressure coming into the house was too high. He explained what it should be and what could happen if left unchecked. It took him approximately 30-45 minutes to change out the pressure valve. The water in the previously mentioned toilet totally stopped. I would have given 5 stars but the fifth star was lost because of his company. I felt that $700 to change the pressure relief valve was excessive which I base what I found on line after the fact.

Review 157 (2023-12-11 - Rating: 5)
I live in an older home and have had my share of plumbing issues. I have used one other company for my plumbing needs and Benjamin Franklin plumbing far out serviced the other company I used. They are prompt, their customer service is beyond what you would expect and they are fair. I want to give a shout out to Chad. He took the time to explain what needed to be done in a way that made perfect sense. I truly trust this company 100%

Review 158 (2024-06-27 - Rating: 5)
Ethan did a great job. He was very informative and willing to take the time to explain things.

Review 159 (2023-11-04 - Rating: 5)
I am happy to see a man of integrity who was honest and upfront with his concern about my water heater. He explained everything in a way that I can understand. I really appreciate his assistance. I will use the business to take care of my leaking faucet. Set another service date.

Review 160 (2024-05-07 - Rating: 5)
Great company! I called and they scheduled me very quickly. Bill was able to diagnose the issue I had. Would highly recommend.

Review 161 (2024-04-22 - Rating: 5)
I was not present but my family was, and they told me the individual that did the work was very knowledgeable and friendly, and as best I can tell, he did amazing work! 10/10 would hire them again for any other work needed.

Review 162 (2024-12-05 - Rating: 5)
Excellent service. Will definitely use them again.

Review 163 (2024-02-15 - Rating: 5)
Josh at Benjamin Franklin is very friendly. He isn’t afraid to push the big companies like Rheem so they treat their customers better. We are still dealing with an unresolved issue with our water heater, but Josh is trying to fight for us. Would definitely recommend him and this company in the future!

Review 164 (2023-05-24 - Rating: 5)
I was very happy with the service and professionalism provided by MR. Ethan, he was very knowledgeable, thorough and upfront about what he observed. He also made me feel very comfortable with his approach and decisions on what work may or may not need to be done. Need more workers like him!

Review 165 (2023-04-21 - Rating: 5)
Joe was courteous, knowledgeable, and did a great job on the new faucet and shut off valve installation and took the time to quote some other future repairs and concerns I had. Will definitely request him again!

Review 166 (2024-09-10 - Rating: 5)
Chad was Very quick and solved the problem very easily. Would most definitely recommend

Review 167 (2024-12-07 - Rating: 5)
Chad arrived early to service our gas fireplace.he explained every step of the process. We had lots of questions about our fireplace. This man knows gas fireplaces! We were concerned about the safety of our unit and Chad explained every component. Last year We had a tech from a different business and that tech had apparently lied to us, leaving us too afraid to use our unit. Chad allayed our fears. Chad. Is a guy we can trust.

Review 168 (2024-07-19 - Rating: 5)
Was on time and very thorough in his explanation. Identifed the problem with my leaking toilet and also suggested an additional fix for regular maintenance which made sense. Made both repairs at same time to save me money. He left a very clean work area.

Review 169 (2024-11-26 - Rating: 5)
Ethan was knowledgeable and very attentive, great employee!

Review 170 (2023-07-06 - Rating: 5)
Chad came over at 11pm when our basement was flooding after an hour drive! He was so nice and helped solve the issue in a matter of minutes!! We were so happy! Highly recommend!!

Review 171 (2024-06-25 - Rating: 5)
Our water heater went out and Devon Froehle knew exactly what to do and was very neat about all his work. Would highly recommend him.

Review 172 (2023-11-03 - Rating: 5)
Water heater install Wednesday & sink drain work on Thursday. Many Thanks to Bill & Jordan for unclogging our old kitchen sink! Appreciated their professionalism & friendliness. Excellent service once again from our new “go-to” plumbing crew. It’s been such a relief knowing I have found a plumbing service I can rely on. Yes, Benjamin Franklin you now have a place in my contacts!

Review 173 (2024-04-11 - Rating: 5)
Michael was super friendly and respectful of my home. He worked efficiently and explained all my options in detail. I would absolutely have him come to my home again to work.

Review 174 (2024-03-29 - Rating: 5)
Josh was prompt and helpful. He was professional and let us know up front the costs for the job and our options. Great job Josh!

Review 175 (2023-09-07 - Rating: 5)
Michael is wonderful! On time, efficient, describes problem and steps to fix it, courteous, professional, and even adjusted a screw on my storm door so it opened more easily since he was making multiple trips in and out. This is the second time he was our service professional and continues to meet and exceed expectations for quality service!

Review 176 (2024-05-10 - Rating: 5)
Im not one to rush into reviewing every little item that a handyman has fixed in my home. but i must make the exception in devons case. (he works with benjamin franklin plumbing).i was impressed by his ability to find solutions to cases that defy textbook approaches. he demonstrated admirable professional skills and comes across as a committed professional and quite friendly individual. he picked my call post-repairs and ensured that he was back for the follow-up that was needed. overall, my experience with benjamin franklin plumbing was quite positive. they responded promptly to my inquiries and followed up all to ensure that i was comfortable. of course, i paid them. but they made me feel on top of my world!

Review 177 (2023-07-25 - Rating: 5)
Reached out in the morning, had Joe out within a few hours for a sink leak. He quickly fixed that and asked about any other plumbing issues and solved a problem with our exterior hose. Super reasonable price, thorough and professional.

Review 178 (2024-11-08 - Rating: 5)
I had a last minute cancellation from a different plumbing company due to staff calling in sick so I called Benjamin Franklin, they were able to get a plumber, Louis, scheduled the same day I called. Louis was professional and was able to evaluate the issue with the sewer line quickly and was able to fix it and offer preventative solutions to prevent future clogging and a three month warranty to come back and fix any potential clogging. The plumber also unclogged the bathroom sink pipe too. I really appreciate the quick and efficient service provided. It is a huge relief to get these issues fixed. Thank you so much for all of your help!

Review 179 (2024-08-02 - Rating: 5)
Ethan goes above and beyond. Was here to perform yearly checkup. Unclogged disposal and gave tips how to keep clear. Went beyond to give advice on all my household plumbing questions. Would recommend Ethan and Ben Franklin to my grandmother!

Review 180 (2024-02-18 - Rating: 5)
Chris Herron was great! On time and repaired my water heater in the service window time on a Sunday morning so my family did not have to deal with the inconvenience of no hot water for an extended period of time without breaking the bank with some crazy expensive weekend overtime rate. Fantastic!

Review 181 (2024-05-23 - Rating: 5)
Bill was great! He was very helpful and fixed my plumbing issue very quickly. I will definitely return to Benjamin Franklin plumbing!

Review 182 (2023-07-28 - Rating: 5)
Ethan was very respectful of our needs and was a pleasure to have working for us. Arrived early and was very helpful getting all the services we needed to complete our cleanup and the additional cleaning services for next week

Review 183 (2023-06-05 - Rating: 5)
I had a great experience and highly recommended them. I had a shower valve leak and replacement. Their response time was faster than other companies I called. The installer/tech was friendly, professional, and knowledgeable. He never hesitated to answer my questions or show me what needed to be completed.

Review 184 (2024-03-25 - Rating: 5)
Ethan tolliver did a very thorough inspection. Unfortunately our landlord didn’t like the price quoted. Therefore we are at the hands of our landlord’s 2nd opinion. Wish that we could have stuck with Ethan! He’s awesome at what he does