American Leak Detection of Greater Cincinnati & Dayton

Located in Cincinnati, Ohio

Address: 8620 Winton Rd Suite 301, Cincinnati, OH 45231, United States

Phone: +1 513-273-5703

Rating: 3.9

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Comments

Review 1 (2024-09-25 - Rating: 5)
What a great company! Donna is very knowledgeable and helpful! She took the time with me and helped me understand their process. And what a great technician Austin is! He knows his stuff. Very helpful during a trying time. Thanks to all!

Review 2 (2021-07-15 - Rating: 5)
Our pool had a definite leak, call around and all pool companies in my area use American Leak Detectives. I called, had to wait nearly a month, but it is peak season. Technician came, found the leak was a cracked fitting on a return line. He sealed it off and marked it, then got my pool running condition! We were given a quote to fix the fitting and placed on the schedule for Joe to come and make the repair. Joe did an awesome job and both he and the technician were helpful and thorough! Thanks guys the pool is now working like it should!!

Review 3 (2024-09-17 - Rating: 5)
ALD helped us very last minute with getting a leak detection done. Cassie answered the phone and she was AMAZING. Best customer service Ive had in a long time. So helpful and patient! Thank you!

Review 4 (2024-07-12 - Rating: 5)
Joe came to our pool today and found the leak !! He was very professional, polite, and thorough. Highly recommend this technician and company.

Review 5 (2018-05-09 - Rating: 5)
Friendly, Timely and Professional. Found the exact spot of the leak in the minimal amount of time. Save time and money in the long run by hiring this service. I would use again without hesitation.

Review 6 (2020-08-11 - Rating: 5)
Awesome people John and Joe found and repaired the leak in two lines of my swimming pool. They were the 5th pool leak repair company I tried . True professionals they really know what they are talking about and went above and beyond. They actually straightened out all my pool pump and motor and heater and salt water system. Now it looks professional and will pass inspection also if I ever wanted to sell the home. Can not say enough about their work this and attitude of making sure everything is done RIGHT. They even came back on a Saturday to get the work done because I needed the pool to be operational quickly. Thank You Both Again and American Leak! My brother has a leak detection business in Florida and he said they were the BEST for finding pool leaks. He should know! Thanks Again!Dennis King

Review 7 (2018-08-30 - Rating: 5)
Monica was great on the phone, listened to my problems, scheduled me in a reasonable time and followed up when it was needed - Thank you!!John and Nathan came out, checked everything in so much detail, explained me every little bit about the liner and the installation. Found my leak that was supposed to be found 3 months sooner by another company. And the again John is amazing his pointers, his support and expertise is just AMAZING. THANK YOU!!!! American Leak is my go to place going forward.. they are worth every penny

Review 8 (2017-10-31 - Rating: 5)
Rachel returned our email inquiry immediately and took good notes on my assessment of the leak. We had performed several bucket tests and had determined the pool was losing over 1 per day on a brand new fiberglass pool. She was able to schedule a visit by their technician in less than a week.John came out to the house to diagnose the leak...I wasnt able to be there, but my wife said he was extremely polite and very detailed. He tested all the lines and the equipment, then spent an hour in 56 degree water looking for the leak. In the end, he was not able to locate the leak and was very apologetic. Because its very late in the year (Halloween) we decided to close the pool; John offered to come back in the Spring to retest.Based on their proactiveness, we are confident that ALD will find the leak in the Spring. Wed gladly recommend them to anyone.

Review 9 (2018-01-05 - Rating: 4)
Cory came out to find and fix a leak on our pool. It was a temporary fix and he did a great job. Then the problems started happening. During his job, Cory stated that since its just temporary, it is guaranteed for two weeks only. Thats ok. No problem. One epoxy comes loose after 9 days. I call on the tenth to request him to come out. And they say oh, there isnt a warrantee at all. We put it on the invoice. Poor poor business ethics. The invoice is after the fact. I cant not sign off on an invoice. And Cory stated to me 2 weeks.Update: I spoke with Cody and he is coming out to fix it.DO NOT SPEAK WITH MONICA. extremely rude and unprofessional.

Review 10 (2018-07-12 - Rating: 5)
Cory came out to look at a possible leak in our in-ground pool. He was extremely thorough looking at every inch of the pool including the liner, foundation, and plumbing. In the end it was a faulty gasket (installed incorrectly) near the steps. With his help we were able to rectify the situation immediately and stop the leak.

Review 11 (2017-10-28 - Rating: 5)
Rachael in the office and Cory who came to our home to find the leaking pipe were very pleasant and helpful. We hope we never need their services again but if we do well definitely call them. We recommend the company to an anyone who needs the service.

Review 12 (2018-04-24 - Rating: 5)
John was very knowledgeable about our situation, and was so kind to share with us a similar problem that he had dealt with personally. The office secretary Monica, was amazing to work with, very professional and detailed about what we could expect. I would recommend them to anyone with a leak of any kind.

Review 13 (2019-03-10 - Rating: 5)
The staff at ALD are courteous and professional. Nate (the technician assigned to my job) arrived on time and found the water main leak in no time. He showed me where I needed to dig and his accuracy was spot on. I would recommend ALD to anyone who needs to find a leak that is buried under concrete and earth.

Review 14 (2017-10-20 - Rating: 5)
Cory performed the service we needed on our sewer line and detected an area that had some cracked tile that needed replaced. If this had continued, it could have created more problems down the road. This problem will be corrected soon and we appreciate the work Cory did.

Review 15 (2019-12-31 - Rating: 5)
Would recommend ALD. Timely response, affordable. Techs Mike and John did a great job. They even recommended companies to repair the leak. Thanks and Great Job!

Review 16 (2018-06-27 - Rating: 5)
Guys were on time, called in advance, very knowledgeable and professional...they found the leak in 1 hour, did a temporary fix for me. I recommend them highly when you are at your wits end...

Review 17 (2020-10-10 - Rating: 5)
They are spot on with their leak detection and have some of the friendliest and most wonderful staff to work with. I wont use anyone else in the area, and trust me I have. No one does better than Am Leak.

Review 18 (2018-09-25 - Rating: 5)
Mike found the leak in my pool in less that 2 hours. Mike is a courteous and professional young man and Rachael was great to deal with.

Review 19 (2021-01-22 - Rating: 5)
Great service. Professional, and friendly. They found the leak in a very short time. I feel confident to highly recommend this company.

Review 20 (2018-08-16 - Rating: 5)
Personable, prompt and great problem solvers! Easy to schedule an appointment and very clear with costs and limitations. Thanks!!

Review 21 (2018-06-29 - Rating: 5)
On time and found the leak in our 25,000 gallon pool. Thanks Steve!

Review 22 (2024-04-27 - Rating: 4)
Pricey but worth it

Review 23 (2017-08-30 - Rating: 4)
Very professional technician. I will use their services again and would recommend them.

Review 24 (2018-06-14 - Rating: 5)
I had a pool leak that I could not locate myself and had to add water too frequently to my pool. American Leak Detection technician arrived as scheduled to my home with a 30 minute warning call. Within an hour he had identified my leak and repaired it. He was courteous and friendly. I will call them in the future for all pool leaks I encounter. I highly recommend them to assist with your pool leaks too.