HELP Plumbing, Heating, Cooling and Drains

Located in Cincinnati, Ohio

Address: 6 N Commerce Park Dr, Cincinnati, OH 45215, United States

Phone: +1 513-333-4357

Rating: 4.8

Services

On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-03 - Rating: 5)
Have to thank HELP and my tech Josh for getting our AC capacitor fixed so quickly! I called at 11 this morning, Josh got here at 4p and just finished up. I decided to do their monthly subscription service so the emergency calls are reduced and tons of perks for all household needs. Josh was friendly and explained a lot of the process and I felt comfortable and confident in his ability. Didn’t feel like I was being taken advantage of being a woman. Highly recommend!

Review 2 (2024-07-23 - Rating: 5)
Former MARINE (now plumber), Sam Osborne, ALWAYS does an outstanding job!!! He was at our home all day yesterday. We had him change out every waterline, to every sink and toilet, to braided lines, and install quarter turn shut off valves. Also, he changed out a toilet to a comfort height style, and did a mini rebuild of two other toilets. This was routine work that we wanted done. Sam is professional, very courteous and friendly, and extremely tidy and meticulous in his work. After all, he’s a former Marine! God Bless him!🇺🇸 At the end of the day, Jeff (Sam’s boss) stopped by the house to drop something off for Sam. FedEx had literally just delivered an extremely heavy adjustable bed frame and mattress on my doorstep. Without hesitation, Jeff and Sam brought it inside and carried it downstairs where it needed to be. What a godsend for this 64-year-old woman!!! Just before leaving, Jeff looked out my back window and noticed a loose board on my back stairs. He told me he had some screws in his car and was going to tighten it up for me, and he did without charging me anything!!! Yes, Jeff a master plumber, tightened down the board so I didn’t have to call a Carpenter!!! How incredibly nice was that?!!! I would highly recommend this company. And, I will definitely request Sam for any future plumbing needs! After completing all the waterline installations, Sam turned all the water back on in the house and walked through our house twice to make sure there was no problem, no leak. Everything was perfect. Sam is a fast worker but extremely thorough, meticulous, and clean. THANK YOU!Update 11/10/22Seth (Coast Guard veteran) performed an annual inspection of our HVAC and found some issues with our 18 year old system. We decided to go ahead and have it changed out before we had a problem. Tyler (former volunteer fire fighter) and Darren (former Marine)did an outstanding and amazing job at meticulously installing our huge HVAC system, all in one day! They were here from 9 AM until almost 10:45 PM that night! They insured the entire process was put together flawlessly and set up our system to best meet the needs of our home rather than simply leaving it on the factory settings. I was in incredibly impressed with their work ethic! THANK YOU!UPDATE: 8/22/23 JJ did an incredibly extensive diagnostic testing of our new (and very expensive) HVAC system. We were SO impressed with his immense thoroughness, knowledge and experience. JJ was very respectful to us and of our home. We highly recommend JJ and HELP for your service needs. GREAT customer service when you call in to schedule appointments!… They are always pleasant and very helpful.***One of THE MOST responsive, and best customer service experiences, anywhere!!! They truly want to “make you smile!” It’s not just a cute tag line.HIGHLY RECOMMEND this company!

Review 3 (2024-08-11 - Rating: 5)
Super professional (cleaned up everything even though I said it was fine to leave the very small mess) showed me what was wrong, how he knew it was wrong and how he fixed the problem. I had faulty builders-my house is two years old…. Bless this company- hard to find integrity these days! I’ll recommend them highly…but not the builder of my house!

Review 4 (2024-12-04 - Rating: 5)
The service that I received from Bryan R. was above and beyond my expectations. He was friendly, on-time, knowledgeable, professional, and extremely thorough. He explained the Help Club Membership Program to me, and it make perfect sense for my familys needs -- so I signed up, and recommend others look into it too.A+ service. I will definitely be using Help for all of my future needs.

Review 5 (2024-11-15 - Rating: 5)
Donny arrived within the window wed been given, shortly after calling to say he was on his way. He introduced himself with a smile, donned shoe covers as he entered, and was the picture of a professional tech. After I showed him the location of the thermostat and the furnace itself, he went right to work on the preventive maintenance wed scheduled. After Donny finished, he sat down with my wife and me to walk through all hed found. He had suggestions on what we might need to do at a future date, and showed us why our unit is in good shape for its relatively advanced age of 23 years. Glad we chose HELP for our maintenance needs!

Review 6 (2024-11-13 - Rating: 5)
Bryan Robert’s of HELP Home Services did an excellent job. He made sure all of my drain line was functioning correctly and he left the project site clean. He later installed a garbage disposal with little lead time and at the same level of expert service.

Review 7 (2024-11-12 - Rating: 5)
Bryan is a wonderful young man and he did a great job! He was professional , very informative and helpful and a great asset to your Company. I was very happy he qickly was able to identify, tackle and solve my issues and complete the job today. I recommend him highly. Thanks for your HELP!

Review 8 (2024-10-16 - Rating: 5)
I recently had Andrew Ignle work on my furnace, and I couldnt be happier with the service he provided. He was very personable, taking the time to explain all the details of the work he was doing. He made sure I understood everything, which gave me a lot of confidence in his expertise. Highly recommend Andrew for any furnace-related issues!

Review 9 (2024-12-24 - Rating: 5)
My old furnace had developed holes in the heat exchanger so I already knew that I needed a new one; I signed the contract with HELP last Friday. Today Darren Reynolds and Phil Carnes showed up at exactly 8:00, put down tarps to keep from tracking mud in my house (it was raining), and did a very nice job of installing my new Lennox furnace. The installation involved changing input & exhaust pipes, removing dampers, and fixing a few other things that had been incorrectly done in the past. They also showed me how to operate my new thermostat. Darren even put in a couple of new 8-ft. fluorescent tubes for me in addition to the assigned tasks (I had the bulbs but could not reach the fixtures). Overall I am very happy with the work they did, their professionalism, and the way they cleaned up before they left.I have since had plumbing work (removal of an unused water softener and changing out a corroded laundry tub faucet) done by Donovan Cullins, who also did a good job for me and cleaned up the work area very well; I was impressed with his neatness and his helpfulness.Then I had a follow-up to the new furnace by Marty Stephens and Aaron (I didnt get his last name) who helped me get the heat more balanced in my house... at no charge... and Marty told me to text him if this does not fix it and he will come back again.I am continually impressed by the people that HELP sends to my house.

Review 10 (2024-11-07 - Rating: 5)
Kyle was fantastic. Personable, professional, and explained everything he was going to do. Treated our residence with care. My dog wanted to play with him, which she doesnt do with everyone. Kyle was a great representative of HELP. I would recommend Kyle to take care of your furnace.

Review 11 (2024-09-20 - Rating: 5)
Tim Wu was amazing. Very nice young man, very knowledgeable of what needed to be done to complete the job. he didn’t hesitate to ask people that he worked with if they could give him the right information to complete his job. He put in water heater, an over flow tank to the water heater A sink faucet, a carbon monoxide detector. Also a water pressure regulator. I would definitely love to have him come and do whatever is need to be done at our home again. Very fortunate to have such a good worker and a great young man with a great personality.

Review 12 (2024-10-28 - Rating: 5)
Garrick Smith was awesome. He provided us with multiple HVAC system options and explained the details/differences between each system. When you are making a large purchase it is important to have trust in the person with whom you are dealing. We highly recommend Garrick!

Review 13 (2024-11-07 - Rating: 5)
Josh was very attentive to my pluming concerns. He explained the issues and resolutions to my pluming problem. He was caring, respectful, and understanding. I would definitely recommend help for any plumbing, heating, cooling, electric, drain repairs you need done.

Review 14 (2024-08-18 - Rating: 5)
First off, my A/C was out and a tech showed up today within 40 minutes. Also, Nick was a pleasure to work with. I will remain loyal to him as my tech. Just a great guy. No BS, no nonsense. Just super efficient and I truly believe he was only there to help (no pun intended). Very pleased, and keep Nick L around!

Review 15 (2024-09-13 - Rating: 5)
My electrician, Tyler, was phenomenal. Very knowledgeable and polite and helpful. He’s not one to beat around bushes, but he doesn’t do it rudely. He just tells you what the issue is and what he did which I like. I don’t like when people just give a bunch of useless information in explanations. Company was great to deal with as well. Very good experience. I also had a plumber do some work for me, his name was Phil I believe. Amazing workmanship and polite attitude. He was very quick and helpful with my issue. Couldn’t recommend both of these workers enough if you were able to ask for specific techs.

Review 16 (2024-10-10 - Rating: 5)
Huge thank you to Tim W. for helping us out today. He is very kind, thorough, and efficient. Will definitely recommend and I am so glad to have done the membership. Best regards to all the staff!

Review 17 (2024-11-13 - Rating: 5)
Sam was wonderful. He explained everything and was very professional. I was going through a pet emergency and Sam was very compassionate and got the job done as quickly as possible so I could leave for the veterinarians office.

Review 18 (2024-09-11 - Rating: 5)
HELP has been a very courteous and professional service. They have a heavy emphasis on preventive care for your heating, cooling, and plumbing. Were a part of their monthly service group and that covers our preventive checkups for the year. Ben was our most recent technician and he was great, very thorough and professional.They are not the cheapest service in town, but they are worth their value. If you want to invest in taking GOOD care of your home, I definitely recommend their services.

Review 19 (2024-12-08 - Rating: 5)
Literally every person that has come out from this company has been so extremely nice and fast and amazing at communicating. Sam came out tonight to help me with a plumbing emergency and was able to take care of the problem in 10 minutes, last minute on a Saturday night. Could not ask for better service and people

Review 20 (2024-10-27 - Rating: 5)
Amazing ! Donovan was super professional and explained things so I could understand what he was doing and why! Super clean , super fast, and fixed the issue within an hour! Oh and great prices too! 10/10 experience

Review 21 (2024-10-03 - Rating: 5)
HELP has been servicing our homes for about 10 years now. They communicate well about appointments and arrival times. Their techs are friendly, trained, and efficient. They have recently expanded their services range and can now offer even more care.

Review 22 (2024-10-30 - Rating: 5)
While we thought our leak was minor it was not. Sam was awesome and handled our issue and we are very grateful. Not only did Sam fix the issue he is a great representative for the HELP business and we shall always ask for Sam. A great person!

Review 23 (2024-10-24 - Rating: 5)
Reggie was awesome! Very kind, friendly & did a great job communicating and checking things out! I enjoyed seeing a friendly face and seems to like his job a lot!! 10/10 reggie!Also Reggie had someone reach out to me about adding insulation and they reached out in no time to me and that man was very friendly also and willing to work with my work schedule! Great job

Review 24 (2024-09-26 - Rating: 5)
Was having plumbing issues with my drain in my master bathroom. Called HELP Plumbing and make an appointment. They called when the plumbing technician was on his way. Dylan was very prompt and knowledgeable. He explained that the issue was most probably the caulk around the shower - to try that first, and if there still was an issue, to call back and then more drastic measures would be addressed. He was very friendly and courteous and gave me a discount on the actual service charge! If you are looking for a HVAC place that treats their customers with respect and truly tries to make sure the right service is applied, look no further than HELP Plumbing, Heating and Cooling! You wont be disappointed! Will definitely refer them to everyone I know!

Review 25 (2024-11-09 - Rating: 5)
Our techs name was Nick. Dont have his last name but I couldnt be more satisfied with the professionalism he had. The sales rep, Jerry, also was very professional and knowledgeable about the product options and the install process.

Review 26 (2024-10-25 - Rating: 5)
I had the best experience with Tim! He was so nice and helpful and didn’t make me feel like I was ridiculous for not knowing most of the questions I asked. He went above and beyond the typical service I expected. He also said he was very happy working for Help, that’s always nice to hear when you hire a service!

Review 27 (2024-07-18 - Rating: 5)
Marty was absolutely FANTASTIC. I was having AC trouble (during the absolute worst time to have it), he arrived within about 2 hours of my initial call, was able to come in and quickly diagnose the issues. He went above and beyond explaining to me what was going on with my unit, what my options were, price expectations, and even driving to an additional location to get the correct parts.I normally worry about hidden costs and being overcharged in these situations, but the whole experience was very transparent and simple. HELP exceeded my expectations on all accounts!! Thanks team!

Review 28 (2024-09-27 - Rating: 5)
I had 2 toilets replaced today. Jon Littiken did an excellent job. He was respectful, polite, and very efficient. I have yet to have a technician who did not meet or surpass my expectations. HELP is a great company with a the customer satisfaction being a priority. I would highly recommend giving them a call.

Review 29 (2024-09-17 - Rating: 5)
Technician Donald was very helpful and knowledgeable as well. I was very satisfied with his work, he was able to solve my air conditioner problem. I highly recommend his services and the Help Company is very fortunate to have him as an employee.

Review 30 (2024-09-22 - Rating: 5)
HELP responded right away! No AC on a forecasted 90* day and Reggie arrived 25 minutes early-diagnosed the problem, had the part on hand to fix the AC and was complete in just under an hour. He was very helpful, knowledgeable and even cleaned the unit + gave a tune up before he left. 100% satisfied and would recommend to everyone!

Review 31 (2024-10-12 - Rating: 5)
I called HELP and they sent Reggie who came when our furnace would not start when we tried switching it over from air for the first time this season. He located a short and replaced the wire. He was prompt, attentive and courteous. Very happy with this service.

Review 32 (2024-09-25 - Rating: 5)
I have been using help for years and they are always great! Seth was awsome at explaining stuff and even checked the attic for exhaust issues. He recognized a problem with my water heater and scheduled a Help plumber to come out the next day.Edit: Nick came out and replaced the old water heater with a new tankless one and a water softener. It involved new electric outlets and completely moving the water heater to another part of the basement. He did an amazing job! Really great at explaining everything.Edit: Sept 2024. Time for new ac/furnace units. Josh came out and had lots of options for me to choose from. He was very knowledgeable. He got me scheduled very quickly.

Review 33 (2024-10-09 - Rating: 5)
Jason was fantastic!!! He was right on time and figured out the problem with my furnace quickly. He explained the problem and when I asked about an electrical issue I was also having, he offered to call the office to setup an appointment to have that fixed as well. The membership I signed up for is already giving me peace of mind at a time when I have enough to worry about 🙂.

Review 34 (2024-07-17 - Rating: 5)
Sheay Laumann was great. He was courteous and extra careful with my older home. He did the job quickly and cleaned up after he finished great. I will ask for him next time. Thanks HELP.

Review 35 (2024-07-19 - Rating: 5)
Timothy Wu is an absolute delight. He is super friendly. When he was questioned by my mother-in-law, who has dementia and is the homeowner, he was super respectful and explained everything he was doing in order to ease her mind. He is also an excellent plumber and very thorough. His knowledge of plumbing services is excellent and he was very efficient in doing his work. I know this because I spent over 45 years in the plumbing and electrical industry. He made the solution a difficult plumbing drain problem look easy. He and his co-worker Ben worked together to complete the work very satisfactorily. I would highly recommend Timothy to anyone looking for a good plumber. His work ethic speaks very highly of your companys hiring practices and training methods. Well done HELP plumbing. We will definitely use your services in the future. A big thank you is in order.

Review 36 (2024-10-14 - Rating: 5)
We had a backed up drain on a Sunday afternoon and Brian came out within an hour and got right on it. He was very professional and friendly and knew what he was doing. He took care of the problem and also took care to keep our house clean while doing the work. I would highly recommend HELP to anyone!

Review 37 (2024-11-01 - Rating: 5)
Nathan (service tech) serviced my furnace and was very thorough. He was very professional. Explained everything he did and gave me recommendations regarding my thermostat.

Review 38 (2024-08-29 - Rating: 5)
Our technician Donovan was great and amazing. He was able to fix our plumbing with no issues. Donovan explained history with plumbing and how everything works. He was great and very friendly. I will give him 150 percent out of 100. There should be more people like him

Review 39 (2024-11-13 - Rating: 5)
I had a superb service experience with Benjamin Schile. He is friendly, knowledgeable and professional! We weren’t able to unclog my storm drain today so I wasn’t charged. Benjamin went above and beyond to trouble shoot my storm drain clog issues, while keeping me updated. He consulted with Alex Nesbitt who was also friendly, professional and who provided with a detailed quote for my repair after throughly examining my options for restoring and replacing my storm drain.

Review 40 (2024-10-04 - Rating: 5)
Nathan,Tyler, & Rick were amazing. Very professional and thorough. I needed quotes for HVAC, Electrical and Plumbing for a home Im purchasing all the guys were very helpful. Update: 9/23/24 Nick completed plumbing work on my new home. He was very helpful and professional. All of the guys HELP has sent out have been amazing to date. I would refer them to anyone needing these type of services. Update: Tyler has been so helpful and amazing. Hes taken care of my electrical needs in the home I just moved into. I feel I can rest assured all repairs made by HELP have been done to code making my home safer.

Review 41 (2024-11-13 - Rating: 5)
Brandon did a great job. Very professional and thorough. His assistant was just as professional. They were both very kind.

Review 42 (2024-12-06 - Rating: 5)
Thank you to these 4 technicians Tyler Calhoun, Phil Carnes, Mark Blankenship and Bob Ortman for superb, courteous and professional service. They removed my old boiler and replaced with the new one. They made sure I was comfortable by leaving me 2 extra larger space heaters to get me through until the job was finished. A shout out to Marty Stephens for getting the job rolling.

Review 43 (2024-07-24 - Rating: 5)
Josh came out the same day I called to fix my Auntie’s A/C unit. She had an older model not even in circulation anymore, but he was able to change the motor out with one he had on his truck and got it working again! With the weather getting hotter, I was worried about my Aunt’s health and he was able to fix it the same day! Help also values veterans like myself, so I was able to sign up for their membership and get a great deal on monthly services! He answered all of our questions and was very knowledgeable. I didn’t feel like he was trying to sell us something but rather help us save money by giving us the best advice and service he could give. Help is a great company and Josh’s service is top tier. Please give that man a raise! He really cares about his customers and goes the extra mile as if we were HIS family. Not many people like him exist! I am so glad I called!

Review 44 (2024-08-01 - Rating: 5)
HELP came through for me again! Two years ago, they handled some major plumbing issues for me. Yesterday, they cleared out and replaced the old insulation in my attic.Jake and Mike, the dynamic duo, worked hard and long in that sweltering attic to make sure I was a satisfied customer. Shout out to Jacob, who came to help them later on.I especially want to thank their supervisor, Robert F., for providing timely support when it came to the crucial task of installing baffles before blowing in the insulation.But none of this would have happened without the amazing sales rep, Garrick S. His professionalism, friendliness, straightforwardness, and even humor convinced me that I couldnt go wrong by choosing HELP. He was right, and Im a satisfied customer once again!

Review 45 (2024-10-23 - Rating: 5)
Jason arrived within the appointed timeframe and was very professional. After the inspection of my furnace he went over all points of the inspection. I would definitely recommend HELP to family and friends.

Review 46 (2024-08-02 - Rating: 5)
Ryan did a great job with Help! Explained the possibilities before getting to work. Very thorough when explaining. He ended up pin pointing where the issue stemmed. Clogged pipe, ran auger which resolved the problem. Ryan made further recommendations regarding newer piping rather that the old cast iron pipes. We will keep Help in mind if we want go that route. Very pleased regarding his work and knowledge. Ryan stayed until I flushed the toilets and ran water to make sure the issue was fully resolved. All checked out and no more clog/backup sewer running in my basement.Thanks Ryan, greatly appreciated! Great to know there are still good people out there. Highly recommend if you come across the same issue!

Review 47 (2024-09-09 - Rating: 5)
Help responded within hours of my asking for help. The tech called to advise of arrival time. He was very courteous and helpful. He explained everything he had to do including cutting a hole in the ceiling. I have used help many times and will continue to do so.

Review 48 (2024-07-23 - Rating: 5)
Matt did a great job for us. We had a low pressure problem in the kitchen sink. Not a huge plumbing emergency, but an annoying problem we hadnt been able to figure out (we eliminated the aerator as the culprit, at least). He started by cleaning out the faucet cartridge (which I should have known to check, but didnt) and followed up by opening up a connection in the sprayer supply line and finding a clogged up filter in there, too. Ended up just pulling that out. Final flow was double of the original - success!!Matt went on to diagnose a problem in the outside faucet and source a replacement part for me to replace later.Service call fee covered all of that work. Awesome. And Matt was kind enough to explain several things as he went, so I got a mini education too.In the end we decided to replace the 25 yr old rubber-washer supply valves under the sink, since they were the source of the debris that clogged the faucet flow. Work was quick, neat, and doesnt leak. Price was good too. What more could you want?(It had been years since I last called a plumber and I was wary because that previous experience sucked - very little work done and a fortune charged. This experience restored my faith in plumbers :-)

Review 49 (2024-10-31 - Rating: 5)
Seth did a great job, and let me know he could inspect my attic while he was here. He helped with a plumbing issue by calling into the office to ask some questions. Great personality and very thorough.

Review 50 (2024-10-01 - Rating: 5)
Alex always does an excellent job, I prefer him over anyother trec. He really takes the time to explain everything. Im 70 yrs old, and he doesnt treat me with respect!

Review 51 (2024-08-30 - Rating: 5)
Very explanatory as was my tech Kevin. Wanted to do right by me. Very kind and respectful. Very knowledgeable.Austin and timer did the install of my new hvac. I couldnt of asked for two more gentlemen like men who tremendously cared about me and my comfort level on my home. They were absolutely the best part of this journey. I recommend them 110% to anyone in need of a great hvac system.Jake did a superb job adding insulation in attic and when he had to come back to pressure wash area on driveway from where oil was leaking from truck he was right on it to clean oil spot on driveway. Great young man.I would recommend this company to anyone. PROFESSIONAL KIND AND HARD WORKING.

Review 52 (2024-11-13 - Rating: 5)
Philip was very friendly and HONEST, that has not been my prior experience with other plumbing companys. H.E.L.P came highly recommended by a family member.

Review 53 (2024-10-10 - Rating: 5)
Drew was an amazing HVAC technician. In over 25 years of home ownership, I’ve never had an HVAC tech as thorough and enthusiastic as Drew. He explained every test he conducted and the results and guided me on options available to improve my system lifespan. Assuming all their employees are as competent as Drew, I highly recommend HELP Home Services.

Review 54 (2024-08-21 - Rating: 5)
My technician Alex Rosenbaum did an excellent inspection and thorough maintenance of my furnace today. I am very pleased with this job. Also, he was very friendly and had a great personality. I would recommend Alex to service the home of everyone.

Review 55 (2024-10-31 - Rating: 5)
I called Help today and Michal Sprankles came out to snake out our main line which had many tree roots. He was very knowledgeable, timely and kept the area clean. Michal is a Marine appreciate his service to our country.Josh Hiner also came out with camera and provided options to fix issue permanently. Last year we had Josh come out and he also is a well trained, knowledgeable professional. I0/10 highly recommend Help for all your heating, cooling, & plumbing needs.

Review 56 (2024-10-05 - Rating: 5)
It was great service. Nick was very good at pointing thing out to me he went over where the gas shut off were located. I was so pleased that he pointed those out to me. Thank you Nick for all your hard work.

Review 57 (2024-10-12 - Rating: 5)
Jacob ran a plumbing inspection for us. He and his partner were very thorough and professional. Upon completion he explained what he found and made suggestions. We were not pressured in making any decisions, but we now have a game plan going forward

Review 58 (2024-09-16 - Rating: 5)
We have been so happy with HELP. Their professionalism and communication is top notch. It’s such a comfort to know that we have a group of professionals looking out for us! (They are more than just a company!) We highly recommend them!

Review 59 (2024-10-16 - Rating: 5)
Weve been in this house just over a year, heat went out on the first Freeze warning night of the year.Matt did extensive diagnostics and gave us detailed advice on our system. He even drove 40+ miles round trip to get a part so we wouldnt suffer another night!

Review 60 (2024-09-16 - Rating: 5)
Donovan was professional and courteous. He outlined the scope of the job and presented me with the available options. He completed the work efficiently and made sure to clean up the area once he was done.

Review 61 (2024-07-11 - Rating: 5)
It is never fun when you are told you need a new cooling unit. While the old one did a great job and lasted 25 years. It was time and the Help team was easy to work with and were very professional. Casey Hall came in and shared all the options and we are pleased with how HELP treated us and our home as if was their own.

Review 62 (2024-09-10 - Rating: 5)
Tyler arrived on time and was very courteous, respectful and attentive to our problem. He completed the task at hand and educated me on future electrical needs. He left me with information that I will need in the future.

Review 63 (2024-11-07 - Rating: 5)
Donald was probably one of the nicest guys Ive ever had enter my home to do any kind of maintenance, he was very friendly, knowledgeable about his work and took the time to chat for a few minutes, I was very appreciative of his expertise

Review 64 (2024-08-22 - Rating: 5)
Sheay was super friendly, helpful, and effective! He did a great job of fixing the problem and cleaning up after himself. He was a nice guy and made it very easy for me to understand what the problem was. I highly recommend using HELP!

Review 65 (2024-11-19 - Rating: 5)
Jerry was very helpful and explained everything in detail. I feel very secure in my choice of furnace and AC units.Jake and Michael did an excellent job cleaning the ductwork for my furnace/AC. They fully explained everything they were doing. They also reattached the dryer vent so that it would vent out though the attic as it originally did. They were very professional.Jason was very professional and kept me well informed on what he was doing. He answered all my questions and very easy to talk to.Tyler was able to add the outside outlet and also checked my light post in front of my house to diagnose the problem. The work was done very quickly and professionally and I was happy to be able to put my outside decoration out for Thanksgiving.Tyler replaced 9 outlets that were ungrounded. That has given me peace of mind that they are safe to use.

Review 66 (2024-11-14 - Rating: 5)
I called last year for hvac check, very impressed. So, I needed a check this year, as well as plumbing help. Mitchell and Seth were great. They explained what they were doing, as well as the results and cost. HELP is who I would recommend 👌

Review 67 (2024-10-11 - Rating: 5)
Nick came out today to review plumbing issues and go over options and cost. He was very professional the entire time along with being knowledgeable. Every single interaction I’ve had with anyone from this company has been positive.

Review 68 (2024-10-21 - Rating: 5)
Amended 10/2024- Another call. Donovan had provided an estimate and same day service to replace a lead toilet base with a modern seal. He was professional and knowledgeable. Help continues to show they have the right people for the job. Job complete, no more loose rocking toilet and old lead in my plumbing. Thank you Donovan.Alex was my HELP Tech, and did an amazing and thorough job. He was very knowledgeable and professional. Alex was able to provided detailed explanations and clear suggestions. He did a clean fix on my washing machine water lines which were severely leaking after a full plumbing inspection. Help club is not a bad deal at all and I would highly recommend it. *added before and after photos*

Review 69 (2024-10-06 - Rating: 5)
Service was prompt, courteous and quick. Alex shared some water filtration options and quotes without any sales pressure. We would be happy to work with him again.

Review 70 (2024-08-27 - Rating: 5)
Donnie C. was prompt, professional, thorough and explained everything in detail about what was wrong with my heat pump. He fixed the problem and had it back up and running within an hour. I would give him a 10 star rating if I could. Signed up for the HELP Club Membership and saved a lot of money. Great company to use and would definitely recommend calling them first. Thank you Donnie and thank you HELP!!!!!

Review 71 (2024-09-28 - Rating: 5)
Today was HVAC checkup. Nate was great! He did find a problem or two corrected them and everything seems to be working better than ever! Great Job! I strongly suggest getting their monthly plan. Nate found minor problems that had they not been found could had lead to major problems later on.

Review 72 (2024-08-30 - Rating: 5)
He took his time to explain everything that I need to have done. And he gave us several plans to work with the company. Hes extremely polite and well-mannered. Very friendly. Im hoping that hell be the one whos doing the work at my home.

Review 73 (2024-08-15 - Rating: 5)
Nick did a good job. He was on time and was very friendly. He took the time to explain what he did and answered all of my questions. I will continue to use HELP.

Review 74 (2024-07-02 - Rating: 5)
T is AMAZING!!!!!! She is so well mannered, comes on time. She explains everything so well and in depth. She explained every step of my tune up and showed me what to look for. I was so shocked when i saw a woman walking to my door! She does amazing!!! Very people oriented. Great conversation! Thank you T!!!

Review 75 (2024-11-20 - Rating: 5)
Mitchal was very pleasant, knowledgable about his job explaining everything that he was doing. Has a friendly personality and easy to talk to. Mitchal did a great job. Mention the promotion service that your company offers.

Review 76 (2024-08-24 - Rating: 5)
Phil and Tyler are AMAZING TECHS!! They did exactly what they planned during the estimate and cleaned up after themselves. This was a 10/10 job and I will definitely be hiring them back for the next!

Review 77 (2024-08-07 - Rating: 5)
Ryan, Chris & Casey were absolutely amazing. Everyone came out in less than 12 hours after I called. Ryan took care of my backed up drain, cleared and cleaned it out and provided me with a ton of education and next step options for efficiency.Chris came out and gave us a check up of our HVAC system and identified all the things we were afraid of. Our HVAC system is collectively 44 years old and we need everything replaced before winter. We went forward with purchasing a new HVAC system and casey helped us out with that very quickly. Providing all of the information, expectations and guidance that we felt comfortable with. We were able to settle on an option that was affordable and would add value to our home but also decrease our monthly bills and increase Efficiency in our air and heat .Overall I’m very happy we have remained with help as a club member. Don’t feel it necessary to get multiple different opinions and quotes. I feel that with all the different guarantees that help offers we made the right choice. They are coming tomorrow to replace our entire HVAC system and we got free duct cleaning for the entire house along with it. I’m very pleased!Not only was the service fast and efficient but all three men were incredibly friendly and we all felt like family at the end of the day!

Review 78 (2024-09-28 - Rating: 5)
Sam who first came out went over in detail every option for us very polite ,knowledgeable, John was very professional so was Sam , John was polite ,very quiet , did a great job!!!!!!!! I was very pleased!!! He cleaned up !!!! I couldnt even tell he was here !! Very pleased Thank you !

Review 79 (2024-08-05 - Rating: 5)
Sheay was absolutely awesome in helping us to unclog our kitchen sink. He was a true professional and Help is lucky to have him on their team. It was a bad clog and he worked over two hours to unclog it. He cleaned up after finishing and it’s totally true that Help only charges 97 dollars to come out and unclog a stopped up drain. I’m definitely going to use Help from now on.

Review 80 (2024-10-02 - Rating: 5)
Excellent service and professionalism. Found the problem and fixed it in a timely manner and did so at a reasonable price. Glad to have a HELP membership. They are top notch

Review 81 (2024-09-06 - Rating: 5)
We have had nothing but positive experiences when HELPs team members pay a visit. Weve used them primarily for furnace services and each visit theyve taken the time to explain the issues and potential solutions without trying to upsale (or push for a full furnace replacement). Prompt, kind, and professional. Donny is Ace!

Review 82 (2024-07-13 - Rating: 5)
When the tech showed up he asked lots of questions. I had a clogged/slow draining kitchen sink. He then proceeded to inspect all the plumbing lines to assess the possible problem areas and how he could resolve the issue. Im not going to lie he explained the different possibilities and I was worried, but once he started to work it ended up being the easiest most straight forward fix. At least I went in fully prepared though, so if he would have had to escalate I wouldnt have been shocked. I was very pleased with the professionalism of the tech. If I have any other problems with anything they cover, Ill definitely be calling them first.

Review 83 (2024-09-06 - Rating: 5)
Tim Wu is an invaluable employee. He is very polite and answers all our questions He was very courteous. He is very knowledgeable about his job. If i ever need help with a plumbing problem i will ask for Tim.

Review 84 (2024-07-13 - Rating: 5)
We had a backup in my basement and called Help. Donovan came out first thing Saturday morning and within 40 minutes back to normal and the drain was unclogged. Fabulous service, punctual, professional, and affordable. Thank you so much Donovan for your help.

Review 85 (2024-06-19 - Rating: 5)
Alex was so nice and knowledgeable with every question I had asked. He is the best in his field of work. Alex was so respectful and polite. I would give Alex a thousand star if I could. Side note Alex needs a raise, he is really good for the company. Alex did a really great job checking and cleaning my furnace and air conditioner. I have nothing but positive words to say about Alex

Review 86 (2024-06-18 - Rating: 5)
We are very pleased with Matts work. He arrived within the time frame we were given, he quickly identified the problem, explained the cause of our AC malfunction and also what was needed to resolve the issue as well as the cost. He completed the work in a timely manner.He is knowledgeable, respectful, efficient and was vert effective in diagnosing, explaining, and correcting our AC problem.We had a great experience and highly recommend both Matt and HELP services.

Review 87 (2023-08-01 - Rating: 5)
Zeth Harmon did a great job ,HE EXPLAIN IN DETAIL WHAT HE WAS DOING AN THE REASON BEHIND IT FOUND HIM TO BE VERY KNOWLEDGEABLE AN PROFESSIONAL. This young man was her for 6 to8 hours to change out my water shut off valves an informed me that everything about the water heater was not up to code so he planned a great plan to reroute all the plumbing an replace the water heater an all the vaules bring everything up to code I have been with this company for 3 years now an have excellent service every time . I would like to recommend Zeth for Employee of the week or month , customer. RICK RENNERS

Review 88 (2024-09-06 - Rating: 5)
Ken done a great job! I can’t say enough about his professionalism and his knowledge of my water softener. He treated me with the upmost respect and courtesy. I would give Ken, ten stars if I could. As he so deserves it.Help Plumbing, Heating and Cooling should be proud to have him as the face of their Company!!

Review 89 (2024-11-30 - Rating: 5)
We got the plumbing safety Inspection and the Help guy De’Aires Haywood Was very knowledgeable and honest with everything I needed it done. I would love to have him back.

Review 90 (2024-10-12 - Rating: 5)
Mr. Jones was punctual, explained necessary plumbing work. Did a wonderful job and was polite and helpful. Would be willing to have him work for us again.

Review 91 (2024-10-03 - Rating: 5)
Brian was on time, pleasant to work with, and very knowledgeable about the products he was representing. Explained the process and answered any questions that we presented to him. Thank you!

Review 92 (2024-09-17 - Rating: 5)
We used HELP Home Services to do a few odd electrical jobs around the house. Brandon Jasper was very professional and knowledgeable. He did a great job for us, very pleased.

Review 93 (2024-08-20 - Rating: 5)
I called HELP this morning after noting the AC wasn’t working. They scheduled me for the afternoon but had Marty available sooner, so all the work was done and AC was back on quickly. HELP has been such a blessing. Always ready & dependable for desired services with a friendly & well trained serviceman. Highly recommend!

Review 94 (2024-08-02 - Rating: 5)
Mitchal did a fantastic job. His diagnostics were fantastic. He did a thorough job in assessing the problem . He took time and explained everything. Top notch employee!! He presented me with several options

Review 95 (2024-07-18 - Rating: 5)
What we thought was just a toilet drain cleaning turned out to be a corroded pipe. Sheay augured the drain several times until he was able to break through the corrosion and get the flow going again. We appreciated his hard work, his honesty, and his friendliness. Highly recommend this young man!

Review 96 (2024-10-03 - Rating: 5)
Reggie did a wonderful job for us! From his big smile at our front door to his firm and friendly handshake when he left, he was professional, efficient, knowledgeable, and thorough… everything we could ask for. He checked our air handler and our compressor/heat pump. He measured temperatures and air movement and a variety of other factors. Gave us a detailed written report of his findings. Made one suggestion for future maintenance. No sales pitch. Reggie was here about 45 minutes, came when expected, explained what he would do, completed his work, and finished with a written report. Just simply EXCELLENT! Thank you, Reggie and HELP! Every visit reaffirms our wisdom and pleasure in our relationship with HELP!

Review 97 (2024-09-30 - Rating: 5)
Timothy was very kind and caring! He took care of us the best he could!! I couldnt have asked for a better technician to come out help!

Review 98 (2024-07-16 - Rating: 5)
Nolan jumped right in there and once he cleaned the water out of the tray he started looking at the pipes to determine where the water was coming from and removed the clogs. He did a nice job and was very kind to explain what he was doing next. Nolan was very respectful and I would be happy to have him come to another appointment to clean furnace if his schedule permits!! Thank you Barb Skinner

Review 99 (2024-09-25 - Rating: 5)
Marty was fantastic! Super fast diagnosing our A/C issue, getting the parts needed and resolving the issue while giving us a look at future needs and recommendations with no pressure! Thank you!

Review 100 (2024-11-13 - Rating: 5)
T was professional in every sense of the word.She is an excellent technician. Neat as a pin. She would be welcome in my home anytime. Please hire more technicians like her. She is a definite 5 in my home,

Review 101 (2024-10-13 - Rating: 5)
Ryan did a great job unclogging one of our drains. He was courteous and knowledgeable. He made a difficult situation for is easy to deal with.

Review 102 (2024-09-04 - Rating: 5)
Brandon was very professional and very helpful. My problem turned out to not be as serious as I thought but Brandon handles the situation in a nice and efficient way. Gave me advice on how to handle in the future.

Review 103 (2024-11-15 - Rating: 5)
I called Help this morning with a problem with the furnace. They had a technician here the same day. Kyle diagnosed the problem quickly and had the issue resolved and was very professional.

Review 104 (2024-09-17 - Rating: 5)
The service today from Josh at HELP Heating was great. He explained in detail what he would be doing and the condition of our air conditioning system. He was a identified a faulty humidifier that he did not have a replacement with him. He procured the part at a nearby location and was able to replace it without a second visit.

Review 105 (2024-09-23 - Rating: 5)
We had our furnace cleaned today by Tasheena Porter from HELP. She was very professional and did the work on time. She explained everything and told us anything that needed done. Bery good job.

Review 106 (2024-05-12 - Rating: 5)
Excellent experience from the beginning to the end! William R. was awesome! He was very professional, knowledgeable got the job done. Thanks William and team !!! Melissa in scheduling is pretty awesome as well. She got us scheduled in a very short time. Kiddos to the entire HELP team.

Review 107 (2024-10-09 - Rating: 5)
Ricky did a phenomenal job and helped us out very quickly. He made my pregnant wife very happy again. I would highly recommend! Thanks alot!

Review 108 (2024-06-20 - Rating: 5)
Had to get something fixed quickly at my house and Alex Nesbitt came through and assessed what i needed to do and gave options that fit my budget and was very professional. The team came in and fixed my issue within a day even working past 8 hours to make sure it was fixed and Alex came back again the next day to make sure everything was squared away and even helped with another problem i was having. Highly recommend.

Review 109 (2024-05-30 - Rating: 5)
I joined their membership and wish I would have done this years ago. Electrical inspection revealed that four outlets with GFCI needed replaced. They explained what they were doing through the whole inspection and when there was a problem, I trusted their recommendations.

Review 110 (2024-07-18 - Rating: 5)
HELP installed a furnace/ air conditioner for me in 2021. I had issues with the unit freezing over the last 3 summers. They had issues pin pointing the problem so they came and replaced everything, added new ducting, and more at no cost.I’ve had probably 20+ techs out to my house and my rental properties over the last 5 years and everyone has been extremely professional, polite, and knowledgeable.I’ve always been a loyal customer to HELP, and after this recent experience they have a customer for life!Great job JJ and Bob!!!

Review 111 (2024-07-01 - Rating: 5)
Very quick and helpful service. Jason L was the HVAC technician that came out and replaced my capacitor. He was very knowledgeable and helpful and made sure I had good understanding of what the problems were! I will certainly use HELP for future needs. Customer service, responsiveness, and professionalism couldnt have been any better!

Review 112 (2024-06-19 - Rating: 5)
Jason was very friendly and knowledgeable. He made a quick diagnosis and an even quicker fix getting our AC back up and running on one of the hottest days of the year. Highly recommended.

Review 113 (2024-07-13 - Rating: 5)
Highly recommend HELP! Shea was extremely polite and patient with explaining everything. He is clearly very knowledgeable. We appreciated the quick response time and competitive prices as well. We will call HELP in the future.

Review 114 (2024-11-04 - Rating: 5)
Timothy was polite, informative, and checked everything that needed to be examined. He also was very knowledgeable.

Review 115 (2024-09-28 - Rating: 5)
Of all the techs that have done my furnace tuneups, JJ was by far the best. Very thorough and explanatory.A furnace tuneup doesn’t sound all that exiting, but I really enjoyed the entire experience.

Review 116 (2024-11-04 - Rating: 5)
Very nice thorough!David was a class Act. Very thorough and professional. You got a good one.

Review 117 (2024-09-19 - Rating: 5)
Phil Carnes assisted in the installation of our new upgraded HVAC system. Our furnace and AC Compressor were 30 and 40 years old respectively. We upgraded to a high efficiency system and had the AC compressor moved from the backyard to the side of the house. This required the running of all new electric and ventilation pipes as well as refrigerant lines. Phil had to cut some holes and ceilings and drill holes in the side of the house but did an excellent job of patching it up like it never happened and then he cleaned up everything afterwards.

Review 118 (2024-11-06 - Rating: 5)
Help has been an excellent experience for me! They make sure they are at my door same day, even though, I am outside of their servicing area!

Review 119 (2023-06-09 - Rating: 5)
About 30 gallons of water from a double load washer that went through the wash and rinse cycle is all over my downstairs floor because Brandon forgot to put the drain hose back in the drain when he moved the washer back. Not so concerned about the laundry room floor but I am really concerned about the water that is now under the brand new floating floor that we cannot get out, without tearing up a brand new floor, that we just put down in March. What does HELP do about this if we start to smell mold? For $35k I really expected a lot better than this.

Review 120 (2024-08-19 - Rating: 5)
Jason was just one of many techs I e had to service at my how’s. And he delivered the same service I have come to expect from HELP. Polite, helpful, and on time. And doesn’t push any sales on my that I dont ask about

Review 121 (2024-11-18 - Rating: 5)
David assisted me with installing a phone app for my heating/ac system and explained all the workings of the contract. He was so patient and helpful!

Review 122 (2024-11-21 - Rating: 5)
Austin Arnold came after hours and unglogged our sink in recorded time! Austin was very professional, explained what we should not put down the disposal, was very personable and i would request Austin again!

Review 123 (2024-09-11 - Rating: 5)
Seth and HELP were amazing. So easy to schedule and work with! Seth was extremely polite and knowledgeable! Completely hassle free!!!

Review 124 (2024-11-19 - Rating: 5)
Your tech was on time and was friendly. He did a very thorough job. I’m very pleased with his performance.

Review 125 (2023-08-03 - Rating: 5)
Nick did an amazing job on my plumbing issue and installation of my garbage disposal! Can’t recommend him highly enough. Very professional, friendly, and knowledgeable. Very pleased.

Review 126 (2024-10-25 - Rating: 5)
Alex was very professional and knowledgeable. He explained everything he was doing in an easily understandable manner and was very thorough.

Review 127 (2024-10-09 - Rating: 5)
Chris was very professional, polite and had good customer skills. He was also was efficient and answered all our questions thoroughly. He seemed knowledgeable and was friendly. We never felt pressured to pay extra for anything.And we told him so!Great guy! ..He checked our air-conditioning to see if were ready for the hot weather.

Review 128 (2024-07-29 - Rating: 5)
Jason did an awesome job checking over our A/C unit and reviewing all of his findings with us. He was polite, professional, and thorough.

Review 129 (2024-10-03 - Rating: 5)
Very thorough work,explained quote options for item he was not servicing complete but saw was very old with quick inspection.Will request Seth when work is scheduled

Review 130 (2024-07-14 - Rating: 5)
Nolan was absolutely awesome with his explanations and diagnostic technique. Troubleshooting the issue and explaining his rationale and assessment completely and was quite articulate with his response. Professional, knowledgeable and genuine. Outstanding

Review 131 (2024-07-11 - Rating: 5)
Kevin was very curious and easy to talk. Did a great job and explain everything. I recommend him to come back and do the heating system tune up in September/October.Thanks

Review 132 (2024-11-18 - Rating: 5)
My hvac service person Jason Honeycutt with HELP was absolutely through and informative. I would recommend him with five stars!!!

Review 133 (2024-10-10 - Rating: 5)
Tasheena was exceptional and efficient with my defrost sensor install and inspection. I appreciate her 5 star 🌟 conscientiousness and professionalism.

Review 134 (2024-10-23 - Rating: 5)
Efficient, professional replacement of furnace heat exchanger. Showed me the problem and gave me priced options to consider to rectify the problem. Great work!

Review 135 (2024-07-15 - Rating: 5)
Matt was prompt for call. Courteous and professional. Took the time to explain what he was doing and listened to my questions and explained everything throughly. Highly recommend. Darb Dewar

Review 136 (2024-07-03 - Rating: 5)
Austin arrived to check a leak in my home. He was very friendly and professional. He was patient with my questions and explained things in terms that I could understand. I now have a general but limited understanding of what happened and why there was a leak. I highly recommend HELP to anyone needing their services. Thank you again for your assistance.

Review 137 (2024-11-13 - Rating: 5)
He did a Great job.Very professional.Explained and answered all questions.Very 😊 happy.

Review 138 (2024-06-20 - Rating: 5)
Kevin was very professional and educated me more than any HVAC technician I have ever had. Super friendly and explained the issue in terms that were easily understood. My experience with HELP was top notch.

Review 139 (2024-06-17 - Rating: 5)
Rick was awesome! He fixed our problem, even though we had some weird issues with past plumbing fixes that threw him a loop, he handled it quickly and well, and at the price he quoted from the beginning. Will definitely be calling you guys for any future work we need done!

Review 140 (2024-07-27 - Rating: 5)
I had a slow leak in an AC condensate line in my attic from pest damage that resulted in a whole section of my ceiling collapsing. In the midst of this terrible situation, JJ came out to my home, fully inspected the system and even repaired the line even though it was not his responsibility to do so. I cannot recommend HELP enough. Their technicians are knowledgeable, courteous, and go above and beyond.

Review 141 (2024-11-19 - Rating: 5)
Jason did a great job on my boiler and kept me well informed. Hes a great representative of HELP!

Review 142 (2024-11-07 - Rating: 5)
Josh is the best. Always on time and gets to work. Takes time to check if there any questions and always takes time to chat as well when finished. Very personable!

Review 143 (2024-10-10 - Rating: 5)
Bryan was an excellent technician. He gave me knowledge on somethings he had seen. Gave me professional advice and service.

Review 144 (2024-10-04 - Rating: 5)
Jason was professional, though, and clearly explained the elements of the tuneup. Everyone from HELP that’s done work in my home has been awesome.

Review 145 (2024-07-12 - Rating: 5)
7/11/24 our air conditioner had an alarm!We called the company that put it in.. they couldn’t come out..We called Help.. they came out within 2 hours!! Kevin was great! He fixed the problem!We are on the family plan now!!Thanks for saving us!! We had company today and did not need our new conditioner to be out!! Thanks again!! Kevin!! We live inErlanger Ky!!

Review 146 (2024-07-17 - Rating: 5)
Timothy Wu is an amazing young man. He certainly knows plumbing and has excellent communication skills. He did a great job for us. You should be proud to have him as an employee!

Review 147 (2024-10-14 - Rating: 5)
Austin did a great job! Checked everything over and explained all systems in detail. I decided to add an extra filtration system which was quickly installed and explained. HELP always gives great service and friendly courteous employees.

Review 148 (2024-10-10 - Rating: 5)
Matthew was on time, polite, and efficient. Had never been here before. It was our first time using “Help”. Will definitely use now on.

Review 149 (2022-06-22 - Rating: 5)
The two people that came were Mark Blankenship and Timur. They came when they said they would be there. They were veryprofessional and answered any questions I had. They explained everything they were doing so I had no questions afterward. They didnt leave until I was totally satisfied and took care of recycling the parts they replaced. I would definitely recommend them to anyone that needed the same services.

Review 150 (2024-05-17 - Rating: 5)
The representative Kevin Gaines arrived on time and very personable. He did a thorough job on my AC unit and gave a check on my gas furnace as well. He found nothing wrong with either unit, it was just a yearly maintenance check up. He hosed off my AC filter and we were good to go. It was a pleasure working with him and I would highly recommend this company.

Review 151 (2024-09-26 - Rating: 5)
Thanks to HELP plumbing for resolving our leaking spigot problem. Your technician Thomas Jones did an excellent job. I will always recommend HELP plumbing for all your plumbing needs.

Review 152 (2024-08-14 - Rating: 5)
Yes, Donald did a good job again. He was professional and made recommendations for my next tune-up. He is a good worker.

Review 153 (2024-04-14 - Rating: 5)
Alex was very knowledgeable and personable. Found and fixed the problem super quick. I was 100% pleased with every part of the service. Called on a Saturday morning and they were there and had my furnace fixed within 2 hours. Great company and great tech!

Review 154 (2024-07-03 - Rating: 5)
Jerry Betts was a consummate professional. He came to give me a quote, but also helped me decide what setup would be most useful in my house, we sat down and discussed options, payment plans, and more. He was not a pushy salesman, but instead an informative technician/foreman.

Review 155 (2024-07-09 - Rating: 5)
Nathans very professional, courteous and thorough. He went above and beyond to make us happy. He took time explaining the steps he went through. We think hes great!

Review 156 (2024-09-18 - Rating: 5)
Phil from HELP Plumbing did a great and quick job replacing my restroom faucet. The lifetime transferable warrantee makes me very happy.

Review 157 (2024-10-18 - Rating: 5)
Very friendly and knowledgeable. Attic access is small. He did the best he could do since he could not gain full access to the attic.

Review 158 (2024-10-16 - Rating: 5)
Jerry was extremely helpful and professional. He patiently explained all the options until we found exactly what we were looking for.

Review 159 (2024-05-02 - Rating: 5)
First time experience seemed good. He was on time and took the needed time to fix our problem. Courteous, quiet guy who seems happy with his job.>>>Unfortunately after our first experience, Ive got to revise my assessment of the company. They seem to be hiring nice, polite young men and I made an allowance for what we thought was a serious overcharge for fixing our broken three way switch. The young guy was so nice and polite, we ignored the length of time he took and the cost. We really want to see young guys be able to earn a decent living. Second time, however, resulted in our assessment that the company is not good. Facts: I got talked into joining the family at a monthly charge...my fault, not theirs. Our air conditioner went out and they send someone within 24 hours. Once again, we were presented with a phenomenally high price for repair but were told again that since we are members we could have this done for half the price. (My husband googled this and realized that at half the price we were being overcharged...he never wanted to join in the first place.). So we thanked the young guy and simply paid the $19.99 charge for the service call. We decided to call our usual guy for A/C that we have trust in and he also came within 24 hours. He showed my husband where someone had cut a wire and he couldnt figure out how this happened since it was inside the housing. He showed that it was a clean cut and not frayed. We hadnt confided about our using this HELP system and even after this, we didnt explain. So, he explained what he could do for about $200 (replace the empty Freon as he has had to do each year for 3 years) and then said we might want to try a new product they were using on what they suspect are microlesions resulting in gradual leaking of the freon. He said this would cost another $200 but it was up to us. He said they have had mostly good results with the product but couldnt guarantee it. The problem identified by the HELP guy that would cost us $800 was not even mentioned by our usual guy as a problem. So, these are the facts and I dont know where to place the blame: on these young guys who may not know what they are doing or on the company for encouraging them to find problems where they dont exist. So, I wouldnt recommend this company at all.

Review 160 (2024-11-17 - Rating: 5)
I called on Saturday and someone came out on Sunday. The tech explained everything to me and fixed the problem with my sewer in a timely fashion.

Review 161 (2024-07-03 - Rating: 5)
This is the second time that Brandon has been to our home, for two different issues. He was professional, thorough, and communicated the issue clearly. We have been very pleased with our services from HELP.

Review 162 (2024-08-05 - Rating: 5)
T. Did a fine job. She has great customer service skills. You are lucky to have her on your team.😊

Review 163 (2024-11-18 - Rating: 5)
Brandon is thoroughly knowledgeable and very gregarious. Enjoyed this visit exceedingly well.

Review 164 (2024-11-04 - Rating: 5)
Jason was courteous and professional. Explained what he was going to do before he got started and then shared the results with me when he was finished.

Review 165 (2024-09-17 - Rating: 5)
Tyler was professional and friendly. He addressed our issue with the tripped breaker quickly and offered suggestions as how to prevent the issues in the future. Very happy

Review 166 (2024-06-24 - Rating: 5)
Update - Just received excellent service for the 3rd time with them. I will never use another plumber. Thank you all so much!Donovan was extremely professional, tidy, efficient and friendly. He explained everything to me and took care of the problem correctly. I appreciate the great service.

Review 167 (2024-09-10 - Rating: 5)
When I called I was able to get service for our AC in the same day. It’s summer and we just bought a new house and it wasn’t cooling properly, it was measuring close to 80 degrees inside. Our technician said as kind. He explained everything as he was doing it and broke it down in easy to explain terms. He provided honest service which is hard to come by these days. He even told me HELP does more than just HVAC! They also doing electrical, plumbing, ducts, attic work, HVAC and more! I also signed up for to be a Club Member, I had signed up in the past for two different companies and didn’t have the best experience with it so prior to his visit I wasn’t planning on signing up, he went over everything with me, showed me all of the benefits, priced it out side by side and gave me time to make my decision. I never felt pressured which I appreciated! If the service continues to be this great, I won’t be using any other company out there for my future needs!

Review 168 (2024-06-11 - Rating: 5)
Quinlan did a great job, arrived in a timely manner and was professional. He showed me what the problem was and fixed it promptly. He also showed me how to maintain good care for my water heater and to make sure I keep humidity away from it and to may sure I keep my main drain from flooding. Excellent service. Definitely recommended HELP !!!

Review 169 (2024-08-05 - Rating: 5)
Matt was able to quickly analyze and solve the problem with my recent AC installation mistakeHe was very courteous and knowledgeable.

Review 170 (2024-11-14 - Rating: 5)
Very nice, friendly, and professional. Showed up early and performed all checks. Addressed any questions I had. Great experience overall!

Review 171 (2024-10-27 - Rating: 5)
I was having issue turning on my pilot on my water heater.they send this guy Greg from 333-help within 15 minutes he got me goin and show me how was supposed to be done he was professional and courteous .

Review 172 (2024-09-12 - Rating: 5)
Matt did a great job. He was very thorough, shared pictures, and made necessary suggestions.

Review 173 (2024-06-20 - Rating: 5)
Jason DiPiero was the icy breeze in my otherwise hot and humid day. I wanted a bottom of the barrel a/c replacement, but he sold me on a top of the line with a water heater! I appreciate the quick service and friendly handling of our needs. Thanks Jason! Josh Butler helped too, he was equally pleasant and a delight

Review 174 (2024-09-27 - Rating: 5)
On time and very professional I was really happy i chose Help , Chance was very courteous and respectful of our home will highly recommend Help and Chance in the future thanks for the professionalism very happy with the service we got!!!!,Jim

Review 175 (2024-11-07 - Rating: 5)
Ryan did a great job clearing our kitchen drain. He was also very respectful and informative.

Review 176 (2024-07-05 - Rating: 5)
Kevin was awesome. I have never had a check-up experience for my air conditioning unit where I felt so well taken care of. He checked absolutely everything, made some adjustments to help try to improve comfort for us, and was extremely friendly. Kevin is a credit to your company.

Review 177 (2024-11-13 - Rating: 5)
Josh is a true professional with exemplary courtesy and kindness! He completed the job, and explained in great details what the process involved. He even returned 3 days later and installed a special filter for my furnace! I am very happy with my new HVAC system!

Review 178 (2024-09-23 - Rating: 5)
Excellent service and pricing. Austin did a great job. Will have him back to do more work.

Review 179 (2024-09-04 - Rating: 5)
He was meticulously professional and completed the job in a timely manner. Answered all my questions and wore shoe covers every time he was in n out of the home. Job well done Rick

Review 180 (2024-06-19 - Rating: 5)
Nick was very polite and quick at his job. My dog barks at people sometimes and he was great with my dog even. He was great at showing me everything once it was complete and he cleaned up everyty. Great job! Thank ypu

Review 181 (2024-08-03 - Rating: 5)
We had HELP come out in March to check our outside heat pump unit as part of their home protection program. Their technician Josh found three areas of concern that Help suggested we address in order to extend the life of the unit. We decided to move ahead with the recommendations now in early August. Once again Josh was out to replace the suspect parts. Josh was very thorough and left no mess behind. I now have the piece of mind knowing my heat pump is performing at its highest efficiency. I couldn’t be happier with the service I received from HELP and Josh.

Review 182 (2024-07-22 - Rating: 5)
Matthew was very Professional and Informative happy to do his job didnt mind answering your questions greets you with a smile and wears Booties while he is in your house.

Review 183 (2024-11-01 - Rating: 5)
Andrew did a great job of my yearly maintenance of my furnace/air conditioner. Made sure everything was ready to go. Even gave my dogs some loving. Great tech, great guy!

Review 184 (2024-08-14 - Rating: 5)
William Robinson of Help Plumbing did a great job clearing my kitchen sink drain. He water pressurized my system which had 33 years of grease buildup and gave me a five year warrantee. He was very through and efficient completing the work. I’m a happy customer and highly recommend him.

Review 185 (2024-07-30 - Rating: 5)
Tech was very professional and competent.Explained thoroughly what needed to be done and did that.Very good service! I will use them again!

Review 186 (2024-07-22 - Rating: 5)
William was great! He fixed my problem, communicated well with me and loved my dog!!! What more could I asked for? I give him 5 stars!

Review 187 (2024-09-19 - Rating: 5)
I’ve used HELP’s electrical & plumbing services several times now over the past few years. Always reliable. Always professional. Always a job well done!Last week Josh Hiner (plumber) did a fantastic job updating the plumbing for a very old and complex laundry room wash tub to a modern sink/cabinet. Thanks!And Brandon Jasper along with apprentice Lucas updated the outlets in my laundry room. And installed pot lights and a ceiling fan light in the master bedroom. The job required a second vist back to install additional pot lights in the master bedroom after custom cabinetry was installed a few days later. Brandon came back to do the follow-up work (all work done with excellence and patience, as there were some last minute changes made after everything was in place).Very happy with HELP!Will have them back soon for the next phase of my remodeling project -- updating outdoor electrical outlets and installing a transfer switch for hooking up our generator to the house in case of power outages.