Roto-Rooter Plumbing & Drain Services

Located in Charlottesville, Virginia

Address: 1020 Carrington Pl #200, Charlottesville, VA 22901, United States

Phone: +1 434-422-5570

Rating: 4.4

Services

On-site services
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-14 - Rating: 5)
I recently called Roto-Rooter to help with a clogged sewer line at my home. Charlie and Justin did a fantastic job fixing the problem. They were courteous, knowledgeable and went out of their way to accommodate my schedule. I would highly recommend them to anyone with this type of problem. Thanks Roto-Rooter.

Review 2 (2024-10-09 - Rating: 5)
Will Tomlin with Roro-Rooter of Ruckersville, VA was excellent to work with. This is the second time that Will had helped us out with our churchs plumbing needs- one was an emergency water leak and the second time was routine maintenance. Both times Will stepped in and fixed the problems with calm, friendly, professional expertise.I also use the firm for my home plumbing needs and they resolved in one visit, issues that were never fixed correctly by 3 prior plumbing companies.Roto-Rooter of Ruckersville is my go to plumbing company! Will, and the other team members, are exceptional!Thank you!

Review 3 (2024-07-23 - Rating: 5)
I called Rotor-Rooter after having another Cville company come out TWICE to try to fix my sump-pump problem. Rotor-Rooters Master plumber - JON BRYANT came out and he was able to diagnose the problem instantly. What I thought was going to be a total sump-pump replacement was an easy fix for him. A few weeks later, I had another plumbing issue with my new remodeled bathroom where my contractor could not figure it out and Jon Bryant came out again and because of his expertise, he knew exactly what the problem was and give me a simple fix. I would highly recommend Roto-Rooter and Jon Bryant for any and all plumbing issues!!!

Review 4 (2024-11-26 - Rating: 5)
Showed up quickly and was able to diagnose the issue and fix it within a hour, Mr Tate was very polite and helpful throughout the appointment

Review 5 (2024-08-20 - Rating: 5)
Definitely a 5 out of 5. Will was very professional, solved the problem immediately and left the space perfectly clean and neat. It was a pleasure dealing with Roto Rooter.

Review 6 (2024-10-02 - Rating: 5)
Service was excellent, Will Tomlinwas knowledgeable, rapidly sorted the problem, cleaned up and left everything in great shape, also pleasant and a pleasure to work with, we will certainly request him again

Review 7 (2023-03-23 - Rating: 5)
First a shout out to Corrina, Sheila, and Vicky in dispatch who were extremely polite , courteous and communicative it was much appreciated - thank you! As for the techs Shane, Tony & Justin who were on site- professional, courteous & polite . We cannot thank them enough for everything -They are definitely an asset to the company! The patience, guidance , communication & explanation of work needed or done in detail was exceptional!!! We questioned Tony & Shane out of curiosity when they arrived to complete the initial scheduled repair about other services the company offered because we had a few other repairs we were needing, they told us they did do those repairs we asked about ... We were thinking that we would need to call to schedule a date & time for those repairs , then maybe an hour after asking about other repairs -Tony let us know he had called the office & they were scheduled to be on site for initial repairs all day & were able to complete those repairs as well if we wanted to get those done as well !! Tony & Shane went above and beyond to complete everything without us having to schedule another service call!!! Excellent customer service !!!! We greatly appreciated everything done! We will definitely be calling if needed! Thanks again!!

Review 8 (2024-12-26 - Rating: 5)
William Tomlin and Charlie helped us out on a holiday. Thanks for your assistance.

Review 9 (2023-11-13 - Rating: 5)
The office called me to let me know the service rep was on his way and he arrived promptly at the scheduled time. He was a very nice gentleman, professional, considerate and knowledgeable. It took him no time to figure out my problem and fix it. Thanks Will, you did an A+ job and I am very pleased.

Review 10 (2023-03-29 - Rating: 5)
Shane is the best-- high quality repair from beginning to end.Arrived quickly and stabilized the repair so that we could use the toilets and sewer for the night. Next day, arrived early and finalized the repairs, removed all root blockages, treated against re-incursion, fully cleaned both the outside site and remediated the inside crawl space. Gave us a fair price and guaranteed the work.Shane knows his stuff.Highest recommendation.

Review 11 (2024-08-26 - Rating: 5)
Will went above and beyond to install my new water heater. Pleasant and explained everything well.

Review 12 (2023-06-23 - Rating: 4)
The plumbing technician that assessed our plumbing, was very courteous and on time.The lady who followed up with a call to see if I had questions about the assessment / quote. She took the time to give me some information on financing (non - roto rooter agency), as I explained to her our need for clean water and with little finances due to my husbands cancer.I hope to be scheduling a time to get my repairs completed ($?) and it will likely be by Roto Rooter. Sincerely, Lisa

Review 13 (2024-11-07 - Rating: 5)
Charlie did a wonderful job finding my leak and fixing it for me!

Review 14 (2024-12-27 - Rating: 5)
Technician was nice and efficient... No problems... Very agreable.

Review 15 (2023-05-23 - Rating: 5)
Roto-Rooter was immensely helpful with a leak that sprang from the water supply near my hot water heater in my home. Within a few hours, a Technician (Will) arrived and was able to identify the root cause of the leak and fix it at the point of occurrence. Will was professional, fast, and helpful especially with sharing advice for prevention in the future. I would definitely use Roto-Rooter again in the future.

Review 16 (2023-05-05 - Rating: 5)
Buzz was AWESOME ! That gentlemen knows his stuff!! He was very knowledgeable and got it fixed and done pretty quick 🙌🏼 I wanna say thank you to Buzz for fixing our clog and being so professional and being so kind 😊Thank you Roto-Rooter for having such an amazing person on your team 😊

Review 17 (2020-09-16 - Rating: 5)
Roto-Rooter has been my go-to for all services repairs related to frozen pipes bursting and other needs (particularly when renters never listen to shut the water off to the outside in the winter). They always come out very quickly and even are able to diagnosis/repair within the hour. They have also gone under my crawl space several times and just really appreciate that they will do this. Thanks for all the help Roto-Rooter!

Review 18 (2015-11-09 - Rating: 5)
I usually stay away from national chains but we decided to give Roto-Rooter a try because our needs were simple and we knew what had to be done and we didnt have a local plumber to call. The person who answered my phone call could not have been any nicer and helpful. The service was prompt and the technician who came was knowledgeable, courteous and obviously very experienced. He was clean and tidy (the job was really, really nasty!) and while somewhat expensive, my husband and I both felt we got good value for the price.

Review 19 (2022-10-19 - Rating: 5)
Called in morning repair man “Bud” was on time, very professional his equipment didn’t work and he found what he needed and got our problems resolved. Great service in response and great service. Hope I don’t need them again but Roto Rooter will be my plumbing and drain provider. Many thanks.

Review 20 (2015-12-20 - Rating: 5)
I had an excellent experience with Roto-Rooter. I had several small plumbing projects, and was able to get a free estimate and a service appointment for the very next day after I called. Greg was an outstanding technician --- very professional, friendly and capable. I will not have a need to look any further for a plumbing company after this great experience!

Review 21 (2022-05-16 - Rating: 4)
$375 (started out at over $400) to snake a sink drain. The service provider was courteous, knowledgeable, and ultimately successful, but the cost of the work (less than 30 minutes onsite) was quite unexpected. The service person was able to give me a price upon arrival, so Im not sure I understand why that information wasnt conveyed over the phone when I made the appointment.

Review 22 (2022-07-06 - Rating: 5)
They had someone out the same day I called to fix the horrible smell coming from underneath my toilet. The communication was top notch and they fixed the problem in less than 2 hours. I will definitely be using Roto-Rooter again.

Review 23 (2022-08-08 - Rating: 5)
Both gentlemen were courteous, professional and knowledgable. They spotted the problem immediately -- a leaking, broken pipe which was the cause of no running water in the house --- as well as several feet of water which had collected under the house in the crawl space as a result. The problem was fixed in a timely matter: water to the house was restored and collected water was drained. We were very pleased with the service and will use Roto-Rooter again if we encounter any other plumbing issues.

Review 24 (2015-11-12 - Rating: 5)
Roto-Rooter was recommended to me by a neighbor when we moved here. We have called them twice so far and both times they were professional and courteous, both on the phone and in person. Jeff was very helpful, not only in fixing the different problems, but in offering suggestions for keeping things working well. We will definitely call them in the future!

Review 25 (2021-11-08 - Rating: 5)
Got a call before they came, so that I could be home from work. The technician was amazing. A lot of my homes plumbing is aging and awkward, but the tech was able to resolve the clog a promptly. He answered the billion questions I had throughout, and gave me advise for what needs doing to keep my system happier as it continues to age.Thank you!

Review 26 (2024-09-30 - Rating: 5)
William came to office on time and new exactly what was going on with dirt and grime coming from under sink.

Review 27 (2023-01-13 - Rating: 4)
It was on Christmas eve of 2022. Wind was bitterly cold and blowing hard. Had three breaks in a crawl space. It was flooding our game room and the utility area too. Roto Rooter came out and fixed everything the day after Christmas. Did a good job wrapping up the damage and repairing the breakage!

Review 28 (2022-02-02 - Rating: 5)
As usual, Roto-Rooter sent a professional plumber quickly, I had a leak in the basement and Tony found 4 holes in various pipes behind the wall. He figured out how to replace old pipes of different materials. It was a complicated problem and he did an excellent job.

Review 29 (2023-04-12 - Rating: 5)
Roto Rooter has always been very dependable. It turned out the problem wasn’t completely fixed on day one. They came back the next day, fixed it and didn’t leave till they were sure everything was right.

Review 30 (2019-08-31 - Rating: 4)
Will unclogged my drain. He was pleasant, and very thorough. The whole thing took maybe 30 minutes from the moment he got here until he left. $320. No expensive equipment, no high level skills. Driving to my place is arguably more complex that than running a power rooter. To add insult to injury, Ive since talked to coworkers who did not use roto rooter, but they also had good professional experiences, and none of them paid more than $270. Apparently there business model depends on people being too dumb and/or in a hurry to comparison shop. So I ended up feeling ripped off, and now I tell people to avoid roto-rooter.

Review 31 (2017-08-12 - Rating: 5)
JJ showed up on time, and did a fantastic job! When he got here he went directly to work. Saw the issues with the Bathroom sink, which were not easy issues. But overall got it done in a timely and professional manner. I would highly recommend Roto-Rooter to any of my neighbors! Awesome job!

Review 32 (2018-07-31 - Rating: 5)
Tony was FANTASTIC! He was honest, answered all of our new homeowner questions and helped on a few other plumping tasks that we needed done! I would HIGHLY recommend this company and specifically Tony - first time I have ever had a service person out to my house and I didnt feel like I was being charged wrongly!

Review 33 (2021-02-03 - Rating: 5)
Last week At 4:30 in the afternoon I called up Roto-Rooter And she had somebody out at the house by 5:30 to snake the bathtub which was completely plugged.The guy who arrived Was An Old Salt named Buzz who was highly experienced and took care of this tricky job very quickly. I was extremely happy and highly recommend Roto-Rooter.

Review 34 (2023-03-17 - Rating: 5)
The crew that was sent to handle my plumbing issues were great. They all were very professional and knowledgeable and could answer all the questions I asked. Would 1000% recommend again.

Review 35 (2019-07-15 - Rating: 5)
Roto-Rooter pumped out our septic tank today, providing excellent service within hours of calling them and sent an excellent technician named Jahkondeh Jones who was extremely knowledgeable, efficient and informative about the proper maintenance of a septic tank. We will certainly use this company in the future.

Review 36 (2021-08-01 - Rating: 5)
I forgot the name of the plumber but he did a wonderful job. i just moved into a new home and the expansion tank setup was a mess. the plumber cleaned everything up nicely and set up the new system in such a way that it will be easy to be replaced in the future. I am very pleased.

Review 37 (2022-07-23 - Rating: 5)
What a great service! Never needed a plumber before, and we had an emergency due to a broken outside pipe. A real person answered the phone promptly. Every person we interacted with either in person or via phone was polite, knowledgeable, and very helpful. Techs and dispatch/customer service people called back when they said they would, showed up on time, and were honest about pricing and service expectations. Will definitely call again in the future should we need plumbing or pipe repair services!

Review 38 (2015-10-28 - Rating: 5)
I had some work done at my Mothers house,the technicans Jeff and Ronald were totallyprofessional. They treated the my moms houselike it was there own. They did what they said theywould do, in a professional manner. I would highlyrecommend them to anyone who needs plumbingwork done

Review 39 (2022-06-21 - Rating: 5)
This was 2nd time I have used Roto Rooter and have received fantastic service. I had same service tech both times and he is awesome. Will use again if needed.

Review 40 (2022-04-05 - Rating: 5)
The work was expensive, and i did have issues with the initial service, but Roto Rooter went above and beyond to ensure that it was fixed. I appreciate the customer service.

Review 41 (2022-03-26 - Rating: 5)
They showed up on a Saturday within 2 hours of me calling. Super nice, professional, got the job done quickly, and I would definitely use them again!

Review 42 (2017-08-26 - Rating: 5)
They were here on time and did a excellent job and guarantee work.JJ Sundance was Proffesional and very knowledgeable. I would recommend you ask can he come out and do your service. All staff were nice and even the manager called me ahead of time. Great company

Review 43 (2018-02-03 - Rating: 5)
Service was performed in a timely manner. They kept to their quoted arrival time and were professional in conducting their service. My problem was solved quickly and I would not hesitate to use their service again if the need arises.

Review 44 (2022-05-04 - Rating: 5)
Super timely response. Called and within 30 minutes there was a tech at my house. Worked very efficiently and was super friendly. Also didn’t cost me an arm and a leg.

Review 45 (2024-08-29 - Rating: 5)
Excellent work. Saved our kitchen.

Review 46 (2021-08-02 - Rating: 5)
Great service. Pricey but comparable to others. Cameron was very helpful and professional. He was mindful of my time as well. Would definitely recommend.

Review 47 (2017-09-30 - Rating: 5)
Buzz was fantastic -- analytical and efficient in identifying the root of the problem, tidy in clearing the blockage, and helpful by showing us how to avoid the problem in the future. Truly professional and a nice guy!

Review 48 (2019-11-25 - Rating: 5)
Tony is the best! He actually relates to real life situations. He’s very informative and knows what he’s doing! Keep up the great work.

Review 49 (2023-11-21 - Rating: 5)
Great service. Highly recommend this Ruckersville branch to others! Will use them again next time.

Review 50 (2017-11-01 - Rating: 5)
Very fast response time. Excellent, friendly, and helpful technician. Knew the problem right away. Explained the problem and discussed options and other potential issues. Gave accurate estimates before doing any of the work.

Review 51 (2021-12-28 - Rating: 5)
I wish I had called them sooner! I spent more money, countless hours, and went MONTHS without a bathroom all because I listened to others. 2 hours later and all is well! Thank you soooo much!!!

Review 52 (2017-01-16 - Rating: 5)
Best service I have received in years with a plumbing company. Mr. JB Turner was the plumber dispatched and he provided superior customer service.

Review 53 (2023-03-09 - Rating: 5)
I had an issues with my sump pump and they were responsive and thorough!

Review 54 (2023-09-07 - Rating: 5)
Thank you Roto-Rooter for your help.Found the problem very quick and fixed it. Special thanks for Justin S and Shane .

Review 55 (2023-04-11 - Rating: 5)
They were very professional and friendly. They were able to explain what the problem was and fix it in a timely manner.

Review 56 (2023-12-28 - Rating: 5)
Will was amazing! We had to call him back because we missed the clog the first time. He came back found the problem and cleared it no questions. He did it all while being a great person. He was willing to go the extra mile to make us happy and whole. Thank you Will!!

Review 57 (2022-04-20 - Rating: 5)
Will was fantastic! Very kind and responsive. Went the extra mile to make sure the job was done right.

Review 58 (2023-03-10 - Rating: 5)
Unclog toilet and bathtub,services tech were very professional and pleasant and knowledgeable.

Review 59 (2015-12-14 - Rating: 5)
Plumbing service was completed fast and in a very professional manner, Defiantly would consider my go to plumbers.

Review 60 (2016-01-15 - Rating: 5)
They were on time, efficient, friendly, and best of all, fixed my pressure regulator.

Review 61 (2019-05-05 - Rating: 5)
They responded immediately to set an appointment, showed up on time, quickly figured the problem and promptly fixed it.

Review 62 (2023-05-11 - Rating: 5)
Justin went above and beyond,checking to assure line was clear.

Review 63 (2024-02-12 - Rating: 5)
Service was efficient and helpful.

Review 64 (2023-04-01 - Rating: 5)
I needed a water pipe replaced. I received excellent and efficient service. I highly recommend the professionals at Roto-Rooter.

Review 65 (2023-03-27 - Rating: 5)
Jason come out and diagnosed my sump pump, shortly after he figured out the problem. He repaired the pump and it working like a brand new one. He is great!

Review 66 (2022-10-19 - Rating: 5)
The technician was very through and very friendly. A joy to work with.

Review 67 (2016-03-02 - Rating: 5)
Excellent experience. The service technician was professional, honest and proficient.

Review 68 (2022-07-12 - Rating: 5)
The service was prompt, efficient, and affordable. We have used Roto Rooter many times and have never had an unpleasant experience.

Review 69 (2022-04-13 - Rating: 5)
Cam was excellent. He was prompt, extremely knowledgeable, friendly, and very helpful. He saved us from having major toilet issues right before a house full of guests arrived.

Review 70 (2023-06-14 - Rating: 5)
A few leaks were fixed a Rinnai cleaned

Review 71 (2016-01-13 - Rating: 4)
Had our Septic Tank pumped.Person answering the phone was very helpful, friendly, and professional. The individual that pumped our Septic Tank was very knowledgeable and thorough. He was also helpful (we had a lot of questions regarding our system), friendly and professional.I think they over schedule. We were given a 11 am to 1 pm window of time. When no one arrived by 1 pm, I called and was told that they were just about to call me to let me know the technician was in Madison and we were next. Then someone called me at 2 pm to let me know the truck was in route. When no one had arrived by 3:15 pm, I called and was told that he was on Richmond Rd. in Troy and would be there shortly. He arrived 5 minutes later.We were very pleased with the service, but think they need to work on their scheduling process.

Review 72 (2023-03-28 - Rating: 5)
Great guys! Always on time and professional!

Review 73 (2017-10-02 - Rating: 5)
Who do you call when no one else will come? Heres a business that acts like a business, answering the phone, scheduling a prompt assessment and getting the work done right. They work with you, they are knowledgeable and efficient, they get it done! Dont waste your time with anyone else.

Review 74 (2023-03-30 - Rating: 4)
Brooks did a great job, thxs.

Review 75 (2017-06-03 - Rating: 5)
The technician arrived on time, worked cheerfully and efficiently, provided information and tips, and referred me to other companies that could complete the work, beyond Roto-Rooters service of cleaning my septic tank. An excellent job! I will be calling, again, when I need repeat service!

Review 76 (2015-11-03 - Rating: 5)
Today wasnt my day; our water gas tank heater stop working, frustrated called some other company and my nightmare didnt stop there, had a very bad experienced/ service had to tell the guy to go out of my house…Then I called Roto- Rooter plumbing , lady on the phone was very professional, listening to my concerns and immediately take care of my needs. Greg and Ronald, came over, they both professional and listened, I explained my situation and and took care of the problem in a timely manner. well done!I recommend them 100%!Thank you guys!

Review 77 (2021-12-20 - Rating: 4)
Had existing toilet removed and new toilet installed. Will did a fine job.

Review 78 (2022-04-27 - Rating: 5)
Justin was absolutely wonderful. Thank you!

Review 79 (2018-05-14 - Rating: 5)
I recently had a sewage problem at my residence, and I was told by a friend to call Roto Rooter. I called them and made an appointment. The technician was on time and he was very courteous and knowledgable. He took care of the problem within a couple of hours, and I was well pleased with his work. I would highly recommend RotoRooter .

Review 80 (2015-12-01 - Rating: 5)
We had Jeff from Roto-Rooter at our house today to install a new hot water heater.Jeff has been at our house before for various plumbing jobs in the past.As usual, Jeff has done an outstanding job installing the hot water heater and making sure it was leak free before he left.I highly recommend Jeff and the whole Roto-Rooter team from Charlottesville for any plumbing needs.

Review 81 (2015-11-03 - Rating: 5)
Prompt response to service call and professional service provided by Greg. Roto-Rooter is our go to for all plumbing and septic needs.