NewWay Drain Cleaning & Plumbing

Located in Bloomington, Illinois

Address: 228 Greenwood Ave, Bloomington, IL 61704, United States

Phone: +1 855-697-3937

Rating: 5

Services

Wheelchair-accessible car park
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-11-03 - Rating: 5)
These guys are amazing! Ive worked with numerous tradesmen over the past 25 years of property management and have never experienced a more professional team!! They communicated every step of the way, offered solutions that were time and money saving and were efficient and courteous!!! If the team members were not enough, you will be blown away with the technology. They can use cameras to see the issue and another tool to tell them where the problem actually is. They video and take pictures along the way and email them to you at the end of the day so you can see what was done.I would recommend them without hesitation. I have them on speed dial now... they will be my drain guys!!!

Review 2 (2022-11-14 - Rating: 5)
Our neighbor had a great experience with NewWay replacing their sewer line between their home and the city sewer. When we had to replace our own home sewer line, we contacted NewWay and they were fantastic helping us too. We appreciated how professional they were. They took the time to explain what was broken and what our options were to fix it. They have state-of-the-art equipment and the knowledge to use it properly. I also appreciated how they worked with our insurance company and us, every step of the way. It was also nice to work with nice people... they never talked down to us but patiently explained everything in a way we could understand. These are just good people and a great business.

Review 3 (2023-02-24 - Rating: 5)
On a Friday night I received a call from a renter that a shower drain had backed up. I tried multiple calls and they all lead to utter frustration. When I called Tim at NewWay he responded in a prompt, professional manner. He worked the problem and resolved the issue. If that wasnt good enough, when I received the invoice I was absolutely impressed with the value of the service. As a landlord for over 25 years in the Bloomington Normal area I have never received better quality and service. I saved the number and they will be without a doubt my first call in the future. Well done Tim and tank you again for your expertise.

Review 4 (2023-10-26 - Rating: 5)
10/26/2023 - Updated comments: Still want to give NewWay Drain Cleaning SIX STARS! They deserve more than 5 stars! I just call them again. Its been a year. They have grown, but are still the friendly, smart, highly-organized company I gave 5 stars to last year. This time it was a complicated mess involving 3 suites in one location. They used the high-tech equipment and in 1/10th of the time - they analyzed the situation and had an easy to understand explanation for what must be done and are ready to solve my problem. When it comes to plumbing they are THE BEST!Comments In 2022NewWay Drain Cleaning has taken care of three emergencies at my business location in the last year. I am blown away by their scientific approach, their amazing, state-of-the art equipment, and their fast and professional service. Their approach allows then to see and fix the problem faster and more efficiently (less mess) than I have ever experienced. NewWay is a game changer. Wish I could give them six (6) stars!

Review 5 (2024-08-16 - Rating: 5)
Great team, they’re able to handle any problem. Their jetter is top of the line!

Review 6 (2024-12-04 - Rating: 5)
Great service, quick, personable and upfront. You get what you pay for!

Review 7 (2022-02-25 - Rating: 5)
This company was great to work with! My underground drain tile system was backed up and they came out the next day to melt all the ice within it, and diagnose root cause of the issue; they also included a video report w/audio. These guys were very knowledgeable and helpful too. I would definitely recommend them.

Review 8 (2021-05-16 - Rating: 5)
We had an emergency backup in our basement bathroom. We called around to over a dozen places the next day, and it was a nightmare. IF someone answered the phone, they didnt care or want to work around our schedule, and those who didnt pick up never called back. NewWay was absolutely wonderful, super friendly, and was willing to come out any time I wanted or needed. They also have all the high tech toys to really pinpoint whats going on, where, and how. Zero guess work. Prices were outstanding too. Ill never use another company for any sewer issues. Thank you guys so much!

Review 9 (2021-03-30 - Rating: 5)
Very professional. And the most reasonable of any plumbing and drain cleaning company we have called and priced. Nuways technicians came out to unclog our bathroom drains and did an amazing job. Cleaned up after themselves. Will definitely call them in the future and recommend.

Review 10 (2021-07-28 - Rating: 5)
These gentlemen were absolutely incredible! They were efficient and patient and so kind. They were communicative and kept us updated the entire time. It was so smooth! They were determined to find the source of the problem and did! They even checked back in a few days later to be sure the issue was still resolved. We were quite impressed and would recommend them to anyone!!

Review 11 (2022-02-08 - Rating: 5)
Our kitchen sink was backed up Sunday night. After several attempts to clear it ourselves, we ended up calling New Way Drain Cleaning on Monday morning to explain the issue we were facing.Their team came out to the house before lunch on Monday and cleared out the grease from the drain pipe.Very pleased with their speedy service and professionalism.

Review 12 (2022-07-11 - Rating: 5)
Excellent experience with New Way Drain Cleaning. My DIY attempt failed spectacularly and Nick saved the day. He arrived within an hour of my call, cleared the gunk out of the shower drain and cleaned up, while answering all of my questions.

Review 13 (2021-04-19 - Rating: 5)
During the time of need, NewWay came in a timely manner and provided efficient, professional service to me. I am more than happy with the help they gave me, and they will be the company i call when i need anything done in the future! Very impressed with the employees as well, highly recommend!

Review 14 (2023-05-27 - Rating: 5)
Came on a Saturday, took care of the issue. Was quick, clean, efficient. The worker was consciousness of not letting our dogs outside too 😀. Wonderful service.

Review 15 (2021-04-07 - Rating: 5)
Had a toilet backed up and reached out to them on a Sunday. They came out in a timely manner and fixed our drain blockages. Quick and affordable service I would recommend to others.

Review 16 (2021-04-08 - Rating: 5)
Friendly and professional staff that goes above and beyond to make your business or family feel confident that the job will get done correctly the first time. Theyve got all brand new equipment and a motivated, knowledgeable staff that takes their dirty jobs seriously.

Review 17 (2021-04-07 - Rating: 5)
Very impressed with their customer service and friendliness. Customer service like this goes a long way nowadays, hard to find. They were very accommodating and made it very easy on me to get my service done. Will continue to recommend them to everyone I know that needs work done!

Review 18 (2021-04-17 - Rating: 5)
Had Johnathan out to fix our drainage. We had total blockage, within a few hours of calling he was leaving our house with a clean drain. Explained everything he was doing. Gave a fair price and stuck to it. Recommending to everyone I know.

Review 19 (2021-04-07 - Rating: 5)
This company goes beyond expectations. Their professionalism, and work speaks for itself. I would recommend, and will recommend NewWay to all my friends, family, and anyone needing any of the services they provide. Quality people, and quality work.

Review 20 (2021-04-07 - Rating: 5)
Have not personally used their services but from all of the people that I know who have, all say the same. Extremely professional, reasonable prices, and have some of the best working crew in Bloomington/Normal. Highly recommend their services!

Review 21 (2020-12-02 - Rating: 5)
Very professional! Left the house cleaner than when they arrived and most importantly they were very punctual! Thanks again Kristian and Jared! Definitely will recommend.

Review 22 (2021-03-31 - Rating: 5)
Had tree roots in my line and another company told me I needed my yard dug up and it was going to cost over 6500 dollars. NewWay was able to clear out the roots without my yard being dug up which saved me thousands of dollars. Thank you NewWay!

Review 23 (2021-03-30 - Rating: 5)
Very reasonable and reliable. Did an amazing job with my clogged up drains. Very professional. Best in the area.Will definitely reccomend to friends and family.

Review 24 (2021-04-11 - Rating: 5)
Have not used the service however I can absolutely recommend them to anyone that needs this service. Quality service professionals, honest local business, and a hard working team!! Family oriented and respectful group of individuals

Review 25 (2024-01-13 - Rating: 5)
They were quick to show up after I called and took care of my problem for a very reasonable price.

Review 26 (2021-06-30 - Rating: 5)
The guys came to our house for a couple of floor drains that were clogged and quickly remedied the problem. I would highly recommend their services.

Review 27 (2021-03-28 - Rating: 5)
I was impressed with their immediate response to my clogged drains! The pricing was fair and their technicians were amazing!

Review 28 (2021-04-07 - Rating: 5)
Great reliable people. Can be counted on to get the job done right the first time. Fast service and trustworthy team.

Review 29 (2022-03-07 - Rating: 5)
Very professional. Reasonable pricing. Quick and efficient. Will definitely be using them again.

Review 30 (2022-04-04 - Rating: 5)
Nick was very professional, he did excellent job and explained the problem clearly, he gave recommendations on how to prevent it from happening again in the future.

Review 31 (2024-03-09 - Rating: 5)
Fantastic late night service... on a weekend no less!! Thanks a bunch #teamnewway

Review 32 (2021-04-07 - Rating: 5)
Great pricing, AMAZING customer service, employees were great at their job and extremely polite. Highly recommend.

Review 33 (2021-06-02 - Rating: 5)
Timely professional drain service- high tech cameras for in drain visuals- awesome knowledge of plumbing & drainage- Highly Recommend!

Review 34 (2021-04-07 - Rating: 5)
Amazing customer service and they responded quickly. Very trustworthy workers that were extremely professional.

Review 35 (2021-04-09 - Rating: 5)
Great company to work with. Top notch equipment and Techs. Don’t waste your time anywhere else.

Review 36 (2023-03-08 - Rating: 5)
I had roots blocking my main sewer line. They got out there the same day that I called and left my drain line spotless. They cleared the line, took before and after videos of the inside of the line, and were on the road within an hour. I couldn’t be happier with my experience. The guys were very professional, personable, straight to the point, and transparent.

Review 37 (2023-03-27 - Rating: 5)
Incredible service! Highly recommend this service. Knowledgeable and timely service.

Review 38 (2021-04-07 - Rating: 5)
Would absolutely recommend this company to anyone who ask. They are very professional and overall good people. They had great prices and when in a state of emergency they responded immediately. They got the job done quickly and effectively. After working with them and how easy they made everything I dont think I could use any other service. Not only did they fix the problem they answered all my questions and educated me on how I could avoid future problems. I really appreciate the great customer service 10/10.

Review 39 (2022-04-01 - Rating: 5)
Very quick, professional, clean, and kind. Big thank you to Christian, Nick, and Cody! They took care of our basement mishap so efficiently while keeping us in the loop the whole time and answering ALL of our questions. Would reccommend 10/10!

Review 40 (2021-06-06 - Rating: 5)
New Way Drain Cleaning’s service is amazing!I called them about a mysterious clog I had in my basement. They were at my house in nearly one hour, and finished the job within two hours.The gentlemen were very professional, very confident, and very knowledgeable. Christain gave me step-by-step explanations of what was going on throughout the whole process.Having a plumbing issue can definitely be scary, but the two employees showed nothing but confidence and skill while hunting down the problem.I will 100% call these New Way for ANY other drain issues I have in the future! Five stars!!

Review 41 (2021-03-25 - Rating: 5)
This company was suggested to me by one of our plumbing customers. I did not know of them. I needed to connect with them after hours because we were in need of service as our line to our septic was blocked.Tim responded to my phone call immediately, at 6pm. He told me they were on another job and would help me next. He continued to communicate about his time of arrival via text. They arrived, on time, just as promised.Jim and Christian were the two men who showed up. They were extremely professional. They operate a clean business, all new, modern, highly-technical equipment. They can handle any drain cleaning challenge (large or small) because they have the full range of required equipment. They may be the only one in a wide area to be able to jet heated water to clear drains.Jim and Christian stayed with our issue until they discovered to problem. They were able to pinpoint the exact position of the break in our line outside our home with their HD camera.Pipe has been repaired, all is good, thanks to the good folks of New Way.I later found out they are a woman-owned, local business. Bravo to them! I wish them all the best, and as a plumbing supply company owner, I’m often asked who does drain cleaning. I will confidently recommend this fine company.

Review 42 (2021-03-30 - Rating: 5)
I called them when I needed urgent help when my drains started backing up in my basement. They showed up shortly afterwards and within a few hours I was good to go. Customer service was great and so was the pricing! Will use again.

Review 43 (2021-04-09 - Rating: 5)
A great experience given the circumstances. Fixed everything accordingly and there were no issues after. New way is the way to go, atleast for me and my family. I wouldn’t go anywhere else.

Review 44 (2021-02-22 - Rating: 5)
I had backed up drains to the point that we could only flush the toilet once a day. I had called Newway and was immediately impressed with them after talking to the technicians. They have the best technicians and technology in drain cleaning. They were upfront and honest about their services and costs. They encouraged me to be present and see them work, I got to see the drain camera as they worked clusters of roots out of my drains that were filling the pipe for 6 feet or more and then came back and cleaned the pipe again until you couldnt see roots anymore. If I had called anyone else they either would have stopped way before Newway did and just put a whole through the roots without cleaning them out, which would have caused my problem to return shortly. Or they would have told me to tear up the yard which could have costed upwards of 10,000. I am so thankful that I went with Newway, literally cant say enough for these guys!!