Central Oregon Heating, Cooling & Plumbing

Located in Bend, Oregon

Address: 840 SE Woodland Blvd Suite #135, Bend, OR 97702, United States

Phone: +1 541-227-6258

Rating: 4.9

Services

Online estimates
On-site services
Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-07 - Rating: 5)
Ive had Central Oregon Heating and PlumbingDo lots of work this year, from a generator. New Heating and cooling, electrical work. Fireplace install, instant hot water heater.Everyone has been friendly on the spot.Ill be using them all for many years to come.

Review 2 (2024-12-12 - Rating: 5)
Jeremy was very professional, knowledgeable, and kind. He called to let me know hed be a bit late with the road conditions. I appreciated him calling me. He did a great job, checking, cleaning making sure everything worked. I would recommend him to anyone and this company is very lucky to have him .

Review 3 (2024-12-29 - Rating: 5)
Matt was very knowledgeable, had a strong grasp of the system and how it worked. Got our system working again by cleaning the heat sensor, and letting us know we should replace the sensor soon. Appreciated his service!

Review 4 (2024-09-20 - Rating: 5)
Major to me work needed.He talked on the phone to my son discussing the challenge. He recommended & called a person who was qualified to do work needed before a new water heater could be installed. All done with courtesy & education

Review 5 (2025-01-03 - Rating: 5)
Colin had considerately called to let us know he was on the way. Then performed the inspection in a timely manner. The charges were very reasonable and we’re very pleased.

Review 6 (2024-12-03 - Rating: 5)
Leon went above and beyond the normal service. He was personable, and also took care of taping up some areas where air was blowing through. I sure appreciated his concern and care for our furnace. Nice to know that the job was done well. Thank you so much for getting done in a timely manner!

Review 7 (2024-11-18 - Rating: 5)
We just wanted to thank you for sending Martin out today to fix our issues.Looks like theyve been fixed and were enjoying a quieter fireplace and the work he did on the furnace will be helpful both winter and summer.Have a good Holiday and well see you in the SpringThanks again,Kathie Ream

Review 8 (2024-09-25 - Rating: 5)
Lyle has been servicing our heat pump for 6 years now. He does a very thorough job each time he comes. If I have questions he is very knowledgeable about heating and cooling and can answer them. By the way, at the last service call we had to change to a new service contract. It was reassuring that Lyle was able to fully explain the different options and made it easy to choose the plan we did. Lyle is very personable and is another reason I always request him.

Review 9 (2024-10-10 - Rating: 5)
Leo came to investigate a malfunctioning wall heater. He was very professional and efficient. The wall heater was very old and needed replacing. A quick check of the area identified a second heater that was the same vintage. I elected to replace them both. Leo was very personable and fielded several other electrical questions that I had. The new heaters work well. I am a very satisfied customer

Review 10 (2024-12-18 - Rating: 5)
This the second time Richard came out. He is polite and informative. He explained what he thought was wrong with the unit and told me he would look and see if the warranty was still good, which I was super grateful for. As I just sent $1,000.00 on the inside unit. I’ve been very pleased with the service both times Richard was here.

Review 11 (2024-09-23 - Rating: 5)
Alex arrived on time, discussed what his visit entailed, and moved from room to room quietly. He asked questions and answered questions. He was very thorough and efficient. Very personable. He complimented how clean our filter in the dishwasher was after 5 years. He really admired our crawl space. 😁

Review 12 (2024-12-31 - Rating: 5)
Clayton was amazing. Quick polite and courteous. Great customer service . They were very helpful scheduling us and the price was very reasonable. Will use central Oregon Heating again.

Review 13 (2024-11-16 - Rating: 5)
Spencer did excellent work servicing my heating system and then spent additional time educating me on how the system works best. He is obviously knowledgeable and has excellent people skills! I would conclude that he is a valuable asset to the company.

Review 14 (2024-11-22 - Rating: 5)
Clayton came by last month and completed my first fall HVAC check-up and maintenance, and I couldn’t be happier with the service. He was personable, fast, and also patient as he answered all my questions. I’ve never had anything but positive interactions with Central Oregon H&C and this was no exception. Very happy customer!

Review 15 (2024-10-09 - Rating: 5)
Central Oregon Heating & Cooling & Plumbing are the absolute bomb. Our garage was flooding from our ancient water heater drain breaking. They got out here so fast to help me, even showed me how to find and turn off the water to my house (hint: the turny part might be buried in dirt). Theyre replacing the water heater today, same day! Doing all the permitting and everything. Surpassingly excellent incredible service. Highly recommend for your water disaster needs. Ill call them for anything HVAC or plumbing I ever need from now on.

Review 16 (2024-11-12 - Rating: 5)
I was very satisfied with the service I received from Central Oregon Heating. Even though my service request was not an emergency, an appointment was made for the very next day. Chris was efficient, knowledgeable and friendly. He clearly knew what he was doing and quickly took care of the issue (my radiant heating system needed additional glycol).

Review 17 (2024-11-13 - Rating: 5)
Chris did an excellent job troubleshooting our system and getting it back into operation. He was prompt, courteous and professional. We’ve been very happy working with Central Oregon Heating & Cooling. Keep up the good work!

Review 18 (2024-11-15 - Rating: 5)
Clayton was very friendly and knowledgeable. Talked me through some things to be careful with when using our mini split system. Came late but didn’t charge me for the visit. Will definitely keep their number handy for future needs.

Review 19 (2024-10-25 - Rating: 5)
What a great company to support Spiffy Car Wash in Madras. I rely on them for my upgrades and maintenance needs. I called with a problem and that day Chris was onsite. Had to order a new pump and flow controller. The next week I received a phone call from a lady (name not known) but man was she nice. She worked the installation time into the least busy time for my car wash. She was super nice! You dont see that anymore. Chris the tech came out and performed the fix flawlessly and got us up and operating. He was very professional and will continue to use them for all my needs. Keep up the good work! It matters...

Review 20 (2024-11-15 - Rating: 5)
Colin did a great job. Listened to me and answered questions. He then , in detail, told me all he did. He was very thorough. Ive had some poor repair men here. He was impressive and very nice and polite. .

Review 21 (2024-11-28 - Rating: 4)
Dylan and his assistant from Central Oregon heating that did an annual inspection of our heated system for MT. Jefferson 196 Oddfellows in Madras. Their work was very professional and clean when the service was all done. They asked a few questions and then explained what they found and what they didn’t find. It was all good. I highly recommend Central Oregon heating and air conditioning. EV Smith

Review 22 (2024-11-20 - Rating: 5)
Another great service from COHCP. Colin was our technician this time. Very professional and polite. He did a great job in servicing our furnace. Very much appreciated him. Another reason why Central Oregon Heating, Cooling and Plumbing has our business. Kudos Colin!!!

Review 23 (2024-12-21 - Rating: 5)
Martin did an excellent job answering my questions and explaining what he was doing during our maintenance check. He was very personable and kind as well. We appreciate you, Martin! CO HVAC is lucky to have you!

Review 24 (2024-10-30 - Rating: 5)
Our one year old new construction suffered a catastrophic failure when all toilets backed up. Ryan showed up early the following morning, patiently walked me through all as he diagnosed, eventually finding an issue with the switch controlling the septic. He, with assistance from Chris resolved the issue, cleaned the two septic tanks, and had us back to normal in a timely fashion. Excellent communication via phone, text, then in person, patience and politeness, promptness, and thoroughness gives both guys five stars. Won’t hesitate using Central again and recommending them to others.

Review 25 (2024-11-23 - Rating: 5)
Colin was amazing. He was very professional and personable. He did a great job on our pellet stove The only complaint I have is that Central Oregon Heating and Cooling did not properly train him for the job. But even with that Colin did his job well.

Review 26 (2024-10-01 - Rating: 5)
Norm and Brian were here today to assess our leaking water heater. Not only did they pinpoint the problem, they installed a new one right then. Amazing, who does that?They were friendly and efficient. Norm gave us options as to a replacement. We are very pleased and would highly recommend.

Review 27 (2024-11-13 - Rating: 5)
Colin ( your tech ) arrived on time, serviced our heat & AC and replaced the filter all in good time. He was pleasant to talk with. I would recommend him to anyone to have their HVAC serviced.

Review 28 (2024-12-14 - Rating: 5)
Central Oregon Heating, Cooling and Plumbing answered the phone after hours yesterday (around 7pm) after work when I came home from work and called them because I discovered my heater/HVAC system went out. They helped me diagnose it over the phone as a broken blower motor. They were able to walk me through evaluating the issue. They explained to me it would be best to replace the whole unit (as it was over 20 years old) and promptly got me into contact with their sales rep Jeff. Jeff was very professional and helpful. They coordinated a time to fix my HVAC and get it replaced the next day. I was impressed by their service and professionalism. I would highly recommend their service.

Review 29 (2024-12-18 - Rating: 5)
Richard was very knowledgeable as well as professional in handling issues that I was having with the HVAC system in my recently purchased home. Now for the next question, yes without hesitation I will recommend the company. Happy holidays

Review 30 (2024-07-25 - Rating: 5)
Chris is awesome! He has been to my home prior in the winter. Always professional, knowledgeable, and quick. I was surprised they could come out so soon when my air conditioner stopped blowing cold air during the heat wave. He and his partner assessed the outside unit and knew immediately what the problem was on it. I approved the repair and was quickly on my way to work. Thanks so much Chris and please thank your partner. I didnt catch his name. Love having you as our local heat and ac repair tech! Plus, Maverick always loves getting pets from you.

Review 31 (2024-12-13 - Rating: 5)
We have had this business servicing our furnace for years. Clayton came out he was friendly and incredibly informative. If I had him come out every time I would be very confident my furnace was getting serviced right. Thanks Clayton.

Review 32 (2024-12-11 - Rating: 5)
Damon was awesome in his approach to solving our hydronic boiler issue. I was expecting someone to show up and just declare that we needed a new system installed. Damon listened to what I had to say as the homeowner and he stayed with the problem until it was resolved! This young man was courteous, knowledgeable, and professional as well as amiable! This was our first time working with Central Oregon Heating and we were not disappointed. Thanks again to Damon for sticking with the challenge, ( one of the oldest hydronic units he had ever seen) and saving us a ton of money! We really appreciate it!

Review 33 (2024-12-02 - Rating: 5)
This morning Cody the tech came out to help us with our heating system. He was very happy to help out and very good at explaining what he was doing and got us running for now until a leak test is done. I would be very pleased if he is the guy that we deal with from now on.

Review 34 (2024-12-06 - Rating: 5)
We had a hard to find leak in our gas fireplace. Martin showed up, carefully listened to us and then quickly found and took care of the gas leak and some other issues we had with the unit.Martin provided Outstanding work and customer service and value! We will definitely call for COHCPE in the future.

Review 35 (2024-11-06 - Rating: 5)
Martin was a wonderful technician! He was communicative, thorough, and taught us how to use our gas fireplace more effectively. He was so kind and we hope to do more business with him in the future!

Review 36 (2024-10-02 - Rating: 5)
Leon was timely and came in and changed our large filter. The system works great and after he checked the unit outside and gave it an all good for winter. He gave me a few pointers on the high tech thermostat we have. Very helpful.

Review 37 (2024-12-16 - Rating: 5)
Our water heater went out and in turn caused issues with the breaker box. I called COHC about 11am on Thursday, Dec. 12th. COHC sent out an electrician to make sure it wasn’t an electrical issue. Sage was the electrician, he arrived about noon and he couldn’t have been any kinder or helpful. He was just the best. He explained what he did and how he concluded that it was indeed the water heater causing the breaker issues.He called their office and set up for a plumber to come out that same day. Two plumbers arrived shortly after 5pm. They kept us informed throughout the day on when they thought they would be arriving. The service repair before us took longer than they had anticipated and they kindly called to let us know.Once here they replaced the upper and lower elements and the thermostat. I didn’t get their names as I was busy. But they were both so very helpful and professional.I was just amazed that we were able to be helped all in one day. The same day as my call. This was the first time we’ve used their services and I can say they will be the first we call in the future. Thank you all so much: I’ve never dealt with such a great company who gave such excellent customer services.

Review 38 (2024-10-14 - Rating: 5)
Colin did a great job. My furnace is in the attic so never much fun. He checked everything out and brought me the dirty filter before replacing. Checked out my air conditioner next. Then gave me a detailed report on every thing he did. Was very thorough and a pleasure to talk to. Thanks Colin for an awesome job.

Review 39 (2024-11-12 - Rating: 5)
Martin was beyond outstanding. He was so knowledgeable and thorough and customer service oriented. He was a problem solver and a forward thinker and created a terrific experience for us.Thank you!

Review 40 (2024-12-06 - Rating: 5)
I was glad to see Travis, having had him previously provide service on the HVAC system I purchased from COH&C two years ago. Coming from a very busy day, he was cordial, asked questions to facilitate his work, and immediately got to work He went through his checklist and ensured that all components of the system were operating optimally. With his instruments, he checked the response and functioning of the system from inside my home. When maintenance was completed, he went over what he had done, and provided me with helpful information. In addition, I was fortunate to take advantage of an early bird special, which he applied to my invoice and payment was quickly and easily made. I am impressed with Travis demeanor and his excellent work. I highly recommend Travis and COH&C! You cant go wrong!!!☆ ☆ ☆ ☆ ☆

Review 41 (2024-12-24 - Rating: 5)
Jason and his assistant arrived on Christmas Eve day to fix the water heater. Professional and polite as well as great on cleaning up the repair area. I recommend them.

Review 42 (2024-12-04 - Rating: 5)
I had a great experience with Jason and his co-worker from Central Oregon Heating, Cooling, Plumbing & Electric. They arrived right on time, were professional, knowledgeable, and helpful. I would definitely use this company again (and plan to).

Review 43 (2024-10-12 - Rating: 5)
Matt was absolutely great..he came in with a smile on a same day service, it was late afternoon on Friday and I was his last call.. It was a difficult situation with a poorly designed front on the fireplace, which I had removed and couldnt get back into place. He cleaned off the hard to remove stain on the glass and then spent some time getting it all put back together. Even though it wasnt easy, he happily figured it all out. He was very courteous and professional and it looks fantastic. I was very happy with the service. Thank you Matt

Review 44 (2024-09-24 - Rating: 5)
Tech was excellent, showed us all the details of the inspection, clean could a vacuumed? Repaired worn wire connections. Very thorough a professional. Everything covered on our maintenance plan. Highly recommend these guys and especially the tech who did our service.

Review 45 (2024-12-05 - Rating: 5)
We received amazing service from them! Very thorough and they found issues that would have been devastating if not addressed. Highly recommend them! Travis was great!!

Review 46 (2024-12-14 - Rating: 5)
Kion and Ryan were awesome. I couldnt have hoped for a better crew. They were quick, thorough, informative, honest and totally professional. And they just saved our Christmas. I hope they have a very merry Christmas.

Review 47 (2024-07-23 - Rating: 5)
This company is amazing. Very quick response time. Each service tech we dealt with was knowledgeable and polite. They kept me informed to when they would get here and exactly what our HVAC issue was and how they could help.We went from a 24 year old broken AC unit to a brand new system in two days!With the heat outside hovering in the high nineties we were so grateful to have such an efficient team diagnose and resolve our problem in such a short period of time.Great experience, highly recommend.

Review 48 (2024-11-04 - Rating: 5)
Had our tankless water heater quit on us and they had someone out with in a hour. Got it back up and running, didnt even charge us for the service. So we decided to go through them for our next need and it was the same great service and a great price! Awesome job👍

Review 49 (2024-11-13 - Rating: 5)
I had a problem with beeping smoke detectors. Sage and Nick let me know they were on their way earlier than expected which was appreciated. They were knowledgeable, friendly and efficient. Problem diagnosed, parts replaced and all working again. Huge thank you. Peaceful home once again. CJ, Bend, OR

Review 50 (2024-11-23 - Rating: 5)
Cody came to my house for a heat system inspection and thermostat install. He was very courteous in service. He was extremely patient with my questions and heat system concerns. My new thermostat was installed and programmed by Cody. I highly recommend Central Oregon Heating for service. Most companies I called were not as pleasant to deal with as Central Oregon

Review 51 (2024-12-06 - Rating: 5)
Just had Nathan and Andy how to clean my water heater! They went above and beyond and helped with a small leak on an exterior faucet! Absolutely fantastic customer service! These guys are the reason we keep coming back and referring everyone we know! Thank you guys! 😊

Review 52 (2024-11-06 - Rating: 5)
Travis arrived on time for our bi- yearly service. He explained what he would be doing and how our system was working. It gives us peace of mind to have regular maintenance done. Thank you Travis.

Review 53 (2024-09-03 - Rating: 5)
Central Oregon Heating & Cooling replaced our furnace and AC last year, and did a great job. Our furnace is in our crawl space, and there were no complaints from anyone with having to crawl around under the house to do the majority of the work. We signed up for their annual furnace and AC maintenance program, and this year Travis came out to service all of our heating and cooling units, including our free standing gas fireplace. He pointed out some things that could use attention and answered all of our questions to our satisfaction. I highly recommend them.

Review 54 (2024-11-19 - Rating: 5)
Central Oregon Heating and Cooling was so wonderful. Colin (the tech who came out) was so kind and professional. He knew exactly what was wrong and explained everything to me which was nice. Absolutely will call them again if I need anything!

Review 55 (2024-12-16 - Rating: 5)
Wayne called before he arrived. He answered questions and talked about any issues we might have or have had and a quick how to fix it if it does. He was punctual, clean, performed the inspection and service, and was super helpful and friendly. Thank you, Wayne!

Review 56 (2024-12-13 - Rating: 5)
Every person we have dealt with at COHAC has been friendly, knowledgeable, and answered our questions well. Dan was no exception. He listened and provided a fix for us. Appreciate the customer service.

Review 57 (2024-10-18 - Rating: 5)
We love Central Oregon Heating and Cooling! Jeremy went above and beyond to not only ensure our heat was working again, but also that our house was safe for our new baby. Prompt service, pride in work, and so friendly and kind. We would give Jeremy, and Central Oregon Heating and Cooling more stars if we could. Thank you so much!

Review 58 (2024-12-10 - Rating: 4)
Travis had me show him details about the layout of my water line and where the water meter was. After looking at the possibilities of the leak whereabouts, he told me that his detention equipment was not good enough to detect water leaks down that far. He proceeded to get a couple of companies that do have that equipment and gave me their name and number. I am grateful that he didnt just do an inspection and charge the minimum without getting results. I will definitely recommend Central Oregon Heating & Cooling!

Review 59 (2024-10-01 - Rating: 5)
Been a satisfied customer for years. Highly recommend Central Oregon. Staff extremely friendly and helpful. Jermey came out. Called to let me know he was a few minutes out and arrived on time. Very friendly and professional. Sold me on their plumbing and electrical program..

Review 60 (2024-12-20 - Rating: 5)
We had a great experience with Spencer who came out to help us troubleshoot some HVAC issues! Efficient, friendly, and cost-conscious - we will definitely be calling Central Oregon Heating, Cooling, & Plumbing again for future issues.

Review 61 (2024-12-22 - Rating: 5)
We depend on Central Oregon heating,cooling and plumbing! They have been responsive, as quick to help as they can, always courteous and keep us informed every step of the way. Mike has been such a support! Thank you!

Review 62 (2024-12-09 - Rating: 5)
Their technician, Jeremy, came out and provided solid service and gave a thorough overview of the heating units in the home. Great response to my call and solid service and explanation from the tech on the issues I was having.

Review 63 (2024-12-14 - Rating: 5)
I messaged them on Thursday. Our sink was leaking water, and first thing Friday morning, they were at my home to fix it.Both men were professional and knowledgeable.Repaired the problem swiftly.I recommend them to anyone having plumbing problems.

Review 64 (2024-12-05 - Rating: 5)
Great service! I particularly appreciate that the technician did not try to sell me service I didn’t need. I have used Central Oregon Heating several time in the last few years and the have always been great.

Review 65 (2024-10-16 - Rating: 5)
This was a routine maintenence appointment. Matthew was very thorough in his explanations of what he was checking and why. He was able to enlighten me on things that I should do differently in the future. He setup my thermostat schedules for me and changed the filter on my heat pump. He explained the new greenshield program well which I find exciting as I dont currently have my plumbing or electric regularly checked. It was a very good interaction.

Review 66 (2024-11-13 - Rating: 5)
Clayton was the service technician who serviced our heating and cooling unit today. He was very polite, courteous, very knowledgeable, and answered all my questions. I would definitely refer him and your business to others.

Review 67 (2024-10-11 - Rating: 5)
Jeremy was on time. He was fast and very thorough. He let us know what to expect as far as future issues that might arise with our furnace. He was very friendly and knew what he was doing. Great service n

Review 68 (2024-11-27 - Rating: 5)
Jeremy fixed everything we needed as well as issues we weren’t aware of. He had all of the parts in his truck and was quick and affordable. Thanks Jeremy and Central Oregon Hearing & Cooling!

Review 69 (2024-10-16 - Rating: 5)
Central Oregon Heating, Cooling and Plumbing always delivers and this appointment was no different. The service tech Damon has exceptional communication skills, arrived ahead of schedule and was very knowledgeable. He presented my options in a manner that was professional and helped to understand the needs and options with our HVAC system.I highly recommend Central Oregon Heating, Cooling and Plumbing and Damon. You won’t be disappointed.

Review 70 (2024-08-03 - Rating: 5)
Dan was very good, he explained why he were having a problem, and did his best to remedy the issue, but it came down to a design flaw in the building. He was able to do some adjustments and gave us some very helpful hints. So far all our encounters with central oregon staff has been excellent, good service and great attitude, and knowledgeable. Cant ask for more.

Review 71 (2024-11-02 - Rating: 5)
Chris came out to help us with our radiant floor heating system that didnt work when we started it this fall. He quickly identified one problem which lead to finding another with the water heater for the system. He got it working for us in short order though needs to return with a specific part to complete the fix. Chris answered all of our questions satisfactorily. I definitely recommend Central Oregon Heating, Cooling, and Plumbing.

Review 72 (2024-11-28 - Rating: 5)
Called for service on Thanksgiving morning. Jeremy got ahold of me within 15min. He was at my door a couple hours later. So personable and knowledgeable. Many thanks!

Review 73 (2024-07-11 - Rating: 5)
Very good experience. Crew of four got the job done. Never paused. Worked straight through. Alex was very honest and believable. Whole crew paid attention and worked. I have a new dependable tankless water heater. Thank you for your prompt service.

Review 74 (2024-10-12 - Rating: 5)
We were having a heating problem and Jeremy had showed up got our heat going fast and I was going to reschedule for you guys to come back and install our new thermostat! Very fast friendly and professional and efficient! Weve used cohcp&e for years and will continue to use this company

Review 75 (2024-11-16 - Rating: 5)
Easy to make an appointment and best of all they showed up at the scheduled time.Damon was thorough and had my boiler checked out in no time.Easy to do business with!

Review 76 (2024-10-10 - Rating: 5)
Andy and Nathan were incredibly professional, efficient, knowledgeable, and personable. We were very happy with the service we received from Central Oregon Heating, Cooling, and Plumbing! We won’t hesitate to call them again!

Review 77 (2024-10-05 - Rating: 5)
Brian and Alex did a great Jon installing my new gas line. They were fast, respectful, and knowledgeable. I will call them again in f I need more work completed. A+

Review 78 (2024-12-13 - Rating: 5)
Colin was very knowledgeable and respectful. We loved the way we were treated. We will definitely use cohp in the future. Thank you again

Review 79 (2024-10-15 - Rating: 5)
Jason was great with his co-worker, I am not remembering his name, both bring professional, courteous, and informative. Great service all around while resolving our leak.

Review 80 (2024-09-30 - Rating: 5)
Leo E provided a great first experience with this company! He came when promised, listened carefully to our needs, provided honest estimates and was friendly. Looking forward to having him back to complete the project.

Review 81 (2024-12-18 - Rating: 5)
Colin did an excellent job yesterday. Very thorough and very pleasing personality. You have a fine young man working for you.

Review 82 (2024-06-04 - Rating: 5)
Excellent Service! Theres no other business than Central Oregon Heating, Cooling and Plumbing as far as Im concerned to help me either general serving of my Heating and Cooling system like yesterday or the big job when my watermain split under the house. The guys are friendly, thoughtful, thorough and skilled. These are my go to guys!!!!!

Review 83 (2024-12-14 - Rating: 5)
Kion was so polite and knowledgeable. Who says you cant teach an old dog new tricks! This is the reason I have been customer for so many years. Customer service and trust!

Review 84 (2024-08-22 - Rating: 4)
Leon gets 5 stars for diagnosis and subsequent repair of a ductwork problem. The office gets 3 stars for lack of prompt follow up, causing me to call several times for status of parts and repair estimate, although they were cordial each time. That said, initial diagnosis was on a Thursday afternoon and repair was first thing Monday - not bad assuming they’re closed weekends. And they did come out same day I called first. Price seemed fair although slightly high like everything these days.

Review 85 (2024-12-03 - Rating: 5)
Sharalee answered my 1030 AM call the day after Thanksgiving about my dead water heater and assured me their company would not let someone go overnight without hot water. She carefully took down my information, particularly the error code the gas control unit was flashing. At 1 PM Kino was at my door. He quickly analyzed the situation, and we both agreed it was best to replace the whole 13 year old system. At 4 PM I had hot water.Kino was logical, knowledgeable and used good mechanical technique and quality materials. Kino has excellent people skills and did not mind me watching as he explained what he was doing. I recommend Kino and Central Oregon H,C and P.John Womack

Review 86 (2024-10-18 - Rating: 5)
I had Winter Heating Tune-Up done on Oct. 18, 2024. The technician, Colin, was very thorough, efficient, knowledgeable & possessed very good customer service skills. Many thanks to C O Heating Cooling & Plumbing. Youve yourselves one more time to me.

Review 87 (2024-08-22 - Rating: 5)
My quirky 2-story house is owner-built with an add-on. There are 3 electric panels, 2 of them outside. One faces East, and one faces West. Both of them bake in the sun and all the labels have detached, curled up and have become mostly illegible. Spencer navigated all this, plus the stairs, with grace and good humor. He replaced 2 bathroom outlets and re-labeled all the circuits / breaker switches he interacted with during the process. He was so good I plan to ask for him by name next time! But truly, all the CO Heating & Cooling staff Ive met are excellent!

Review 88 (2024-09-02 - Rating: 5)
I am extremely pleased with service I received from Central Oregon Heating, Cooling and Plumbing. Martin, the technician that came to the house, was very professional, polite, pleasant and fun to chat with. He was very knowledgable, answered all of my questions, explained everything that he had done, and what would need to be done in the future, in great detail. I highly recommend them for all of your heating, cooling and plumbing needs. We will definately be calling them in the future.

Review 89 (2024-11-28 - Rating: 5)
Colin arrived a little early, was courteous and quick. No surprises. Nice experience. He was even friendly to my dog.

Review 90 (2024-07-06 - Rating: 5)
Easy to self-schedule through their website overnight when our A/C gave out. They were here around 11a the next morning and fixed the issue on the spot. Appreciate the promptness as we are in the midst of a heatwave and have 6 days of 100+ temps coming up, and that they double checked (unbeknownst to us) and verified that we were still under a warranty which saved us around $150. Highly recommend.

Review 91 (2024-10-04 - Rating: 5)
Martin communicate very well and is respectful and polite. Went right to work and explained things as we worked. He is efficienti and appeared to like his job. He is welcome back anytime we need service.

Review 92 (2024-10-17 - Rating: 5)
Clay was outstanding! He was courteous, on time and explained what needed to be done to my furnace/AC systems. He identified a problem with the furnace condensation that still needs to repair. Waiting to hear on the cost. Outstanding young man he was.

Review 93 (2024-09-18 - Rating: 5)
Leon from Central Oregon Heating, Cooling & Plumbing came to my home in Sunriver today. Our furnace and heat pump had been installed by a company that is now out of business. We needed a company to perform annual check-ups on our system and perform any needed repairs. Leon knew his stuff. He got our system checked out and signed us up for a maintenance program. I am very satisfied with todays visit.

Review 94 (2024-11-15 - Rating: 5)
Clay, the technician from Central Oregon Heating was a pleasure to work with. He examined our aging HVAC system and gave an informative assessment. Clay was friendly and patient in answering all my questions. Very pleased with the service.

Review 95 (2024-12-28 - Rating: 4)
Water heater was flushed as requested. Wanted to have anode rode replaced but labor cost was way too expensive. T&P valve needed replaced also but the price quoted was way too expensive!!! $700+ for both. Wow!

Review 96 (2024-11-11 - Rating: 5)
Chris has been maintaining our HVAC system for years. He’s like family! He is knowledgeable and best of all - tidy!!! Thank you COHC&P for having excellent servicemen like Chris.

Review 97 (2024-11-26 - Rating: 5)
Richard appeared after hours to address our inoperative furnace. He was able to restart it and provided guidance on what to do in the event that it malfunctions once again. Very helpful.

Review 98 (2024-09-22 - Rating: 5)
Cody came and did a great job of ensuring that our furnace was ready for Winter. Even though we had no issues with it, he did a very thorough check of all heating systems and thermostat to ensure that all was working optimally.

Review 99 (2024-11-30 - Rating: 5)
Leo came out quickly on a Friday night after regular business hours which was much appreciated! He quickly resolved the issue and was very professional. Thank you, Leo!

Review 100 (2024-11-13 - Rating: 5)
Very good service. Rapid scheduling and prompt appearance. Matt was very nice and performed our service efficiently.New message:Its been two weeks since I left Eagle Crest and I still have not been able to connect to my home thermostat.Any suggestions? Norm Fiet

Review 101 (2024-10-15 - Rating: 5)
Spencer was knowledgeable and professional. He worked quickly and was very thorough. He even helped out by making sure he had all potential parts before showing up

Review 102 (2024-12-21 - Rating: 5)
Matt did a very thorough job and went over everything he did with me. I didnt have any issues with my heating system.l give him 5 stars.

Review 103 (2024-09-05 - Rating: 5)
Fantastic experience with Alex and Chris out of Bend! Separate appointments. Both experienced and quick. I frequently hire this company at my work and they always provide great work. 10/10. Thank you, Alex and Chris!

Review 104 (2024-11-13 - Rating: 5)
The team is amazing. Rj and team mate get the job done. I really appreciate them helping my grandma and myself.. Also wondering outstanding job to Chris Spreadborough my Furnace man gives 110 percent.

Review 105 (2024-09-13 - Rating: 5)
Second Time we have used your Services. Spencer was very Knowledgeable and easy to work with. Awesome Personal, Services and Workmanship. Be my First time call next time. Rick

Review 106 (2024-09-13 - Rating: 5)
Hello, today Jeremy came to the house at 12:00 to work on my wall heater. He call before he showed up and arrived when he said he would. He explaind what he would do before he started. I had to leave the house for a short time while he kept working, and when I got back, he had just finished up. Everything worked out very well.Keep up the good work!!Phil Lantz

Review 107 (2024-10-13 - Rating: 5)
Spencer came to do a “get ready for winter” inspection of our HVAC system. He swapped out the air filter, checked the heat pump. Quick and efficient! Very pleased!

Review 108 (2024-08-12 - Rating: 5)
Dan came out on a Saturday morning after I called Friday evening and agreed that would be best. He had my A/C working again within an hour. Hallelujah! Friendly, professional. Thanks so much, Signed Dale

Review 109 (2024-08-26 - Rating: 5)
My husband called Central Oregon Heating, Cooling & Plumbing to have our garbage disposal checked as I had dropped a metal clip in it. We scheduled an appointment, Kion & Cutter arrived to take a look at it, they are very polite, professional & got it fixed in a short time! Thank you very much for your quick response & awesome customer service!We have called you before & we’ll call you again,Thanks, Mark & Diane

Review 110 (2024-12-12 - Rating: 5)
Clayton from Central Oregon Heating...cam by yesterday to ck my new furnace. I am so pleased with his professionalism and efficiency. He showed me how to change my filter, what to order and suggested a source.

Review 111 (2024-10-17 - Rating: 5)
Clay was awesome today. He was here to service our furnace. He was professional and completely competent; thorough and knowledgeable. He is welcome back anytime!

Review 112 (2024-08-31 - Rating: 5)
Chris is at CO Heating, Cooling and Plumbing is fantastic. Hes quick, efficient, detail oriented and explains everything that he is doing. We were glad to have him back.

Review 113 (2024-08-09 - Rating: 5)
Excellent work I so appreciate the tech who explained what needed to be done and got my air cond working again! This was one of our hottest summer days and my house was his last stop of the day which was after 5 pm. This company and their employees are life-savers.

Review 114 (2024-12-28 - Rating: 5)
Great customer service from admin staff to the technician. Outstanding communication skills with onsite tech covering work performed and current condition of furnace .

Review 115 (2024-11-12 - Rating: 5)
Andy was very detailed and patient with explanations of what was going on with my sink. Put me in touch with an expert for the installation and provided me lots of detail. Thanks so much!

Review 116 (2024-07-06 - Rating: 5)
Awesome experience! They were able to come within 2 hours of scheduling an appointment. Fast and effective service! They were able to fix our toilet so quickly and efficiently. Will definitely use them again!!

Review 117 (2024-12-14 - Rating: 5)
Guy was very pleasant to talk to and quick to get problem fixed happiness is having the heater working again . Will recommend Central Oregon heating to others .

Review 118 (2024-09-17 - Rating: 5)
This is a highly efficient company, from the estmator, Kevin, to the installer Chris and his partner Ryan. On time, always explained process every step of the way. They replaced our recirc pump for instant hot water and it is a better installation than the last plumber who jnstalled 10 yrs ago. That was a different co. Highly recommend these guys.

Review 119 (2024-06-27 - Rating: 5)
Two of Central Oregon Heating, Cooling and Plumbing’s best people to resolve an unexpected issue for resetting a sink .They were both very cordial, professional and knowledgeable. The job was completed with my 100% satisfaction in about half the time I felt would be necessary.I’m very happy with the job and will call again if the need arises. In Navy parlance… BRAVO ZULU!

Review 120 (2024-10-12 - Rating: 5)
Colin was awesome! Handled our issues, answered our questions with kind professionalism, and checked for problems we would have missed. This is what you want when you are concerned with protecting your home!

Review 121 (2025-01-07 - Rating: 5)
Very responsive. Mike provided great service! Would definitely recommend & use again.

Review 122 (2024-08-08 - Rating: 5)
Leon diagnosed the problem very quickly, explained everything to my wife, and got the job done efficiently. That was important because we were under a time constraint expecting the service call earlier. Leon did call us when he was heading to our residence.

Review 123 (2024-09-05 - Rating: 5)
Mike serviced our HVAC system and started and cleaned the gas fireplace. He Cleaned the outside vent of the fireplace, where others have not and the detail he did at this cleaning shows his years of expertise to deep clean for his customers. He showed us the readings on our HVAC system and explained all to us. His knowledge and experience servicing these systems is appreciated.

Review 124 (2024-12-03 - Rating: 4)
Travis was awesome! Travis is always awesome. A very nice young man, polite, and respectful. Always willing to answer questions.

Review 125 (2024-07-22 - Rating: 5)
Amazing company and very professional service. The capacitor on my A/C unit went out and they were able to fix it in one visit. I really appreciated their customer service and online appointment self-scheduling.

Review 126 (2024-11-20 - Rating: 5)
Jason was professional and informed about my options. It was a pleasure to meet him and I hope to work with him on future projects.

Review 127 (2024-10-27 - Rating: 5)
Want to say the central Oregon heating,cooling,plumbing was very good coming and checking our condo heating problem September 4and installing new unit in 2 days with new thermostat that I couldn’t figure out,texting and they calling on Oct 23 they had Clayton stop by after a day of in the field service work and help program the thermostat, so could be set for winter. I’d recommend them to anybody needing problem solved . Thanks again Loren & Ruby Shrope

Review 128 (2024-08-03 - Rating: 5)
EZ to book service visit. Tech called ahead to let me know he was on his way. Got the job done quickly and efficiently. Definitely will use again!

Review 129 (2024-11-14 - Rating: 5)
Wayne and Dillon were very personable and prompt. We value the service they gave, and the professionalism of Central Oregon Heating and Cooling!

Review 130 (2024-09-19 - Rating: 5)
Partner knows how to handle business! we needed some drain services for an inspection report. i called COHCP and the next day they had a technician on site and helping! very fair price, relaid flare rate prior. will be calling them next time!

Review 131 (2025-01-03 - Rating: 5)
On time service with plenty of friendly advice. The whole crew there earned my repeat business.

Review 132 (2024-11-10 - Rating: 5)
Martin with Central Oregon Heating, Cooling and Plumbing was excellent in serving the furnace and checking the AC. Martin was friendly, polite , efficient and answered all my questions in a way that was easy to understand . Highly recommend!

Review 133 (2024-10-25 - Rating: 5)
I was impressed with Chris’ knowledge of radiant heating devices. He was able to figure out an error code quickly. I’m looking forward to working with Chris and COHC for maintenance of my system.

Review 134 (2024-12-07 - Rating: 5)
Matt was excellent! Took extra time explaining things, even gave me a tutorial on the thermostat and really went over and above what he came for.

Review 135 (2024-09-18 - Rating: 5)
We called Central Oregon Heating and Cooling for a simple fireplace glass screen repair. Chris called the next day and was on his way. He quickly fixed the fireplace but more importantly he smelled the odor of a gas leak in the house. He immediately turned off the gas and looked for the leak while we opened the windows. Turned out it was in the crawl space at a connection to the gas range. If it werent for Chris dilegence we might be on the news for a serious (if not deadly) explosion. We cant say enough about how Chris did his job but went above and beyond possibly saving our lives! We are very greatful. The Galus family.

Review 136 (2024-10-23 - Rating: 5)
Colin did a great job. He was such a nice young man. I would recommend him to everyone.

Review 137 (2024-10-01 - Rating: 5)
Spencer arrived on time!! Very knowledgeable!! Checked thermostat, heat pump and changed air filter. Didnt waste anytime. Was a pleasure working with Spencer!!

Review 138 (2024-09-07 - Rating: 5)
Central Oregon heating and cooling are the greatest. Theyve helped me multiple times troubleshoot issues both with heating and cooling. This last visit, they came and fixed my AC same day .... love them.

Review 139 (2024-11-13 - Rating: 5)
Matt did a great quick job. Knowledgeable and pleasant. You are lucky in today’s world to have a great employee.

Review 140 (2024-09-19 - Rating: 5)
Spencer provided info for future repairs that will be needed but all is ok for now. He was professional, courteous and through. Thank you for the preseason check up.

Review 141 (2024-08-04 - Rating: 5)
Michael was great! AC went down Saturday morning and by Saturday afternoon our home was cool again! Michael explained in detail what went wrong and answered all our questions. And on a Saturday!! We really appreciated that.

Review 142 (2024-09-18 - Rating: 5)
COHCP has always done excellent work for me, especially when I’m in a jam. You can always count on them—they truly are the most reliable and professional in Bend.5+ Stars!

Review 143 (2024-11-30 - Rating: 5)
Jeremy was amazing. He went beyond the call of duty. Thank you Jeremy for restoring my heat and making my heat pump work better.

Review 144 (2024-12-27 - Rating: 5)
I really appreciated their efficiency and knowledge in answering all of my questions. Definitely recommend them to friends and family.

Review 145 (2024-08-13 - Rating: 5)
We had a clogged drain that we couldn’t get unclogged. Ryan came out and fixed it pretty fast. He was very friendly and explained everything very well and even gave us some advice on how to prevent the clog again in the future.

Review 146 (2024-10-23 - Rating: 5)
The young man that came out to do our toilet work we are extremely pleased you were courteous on time and polite and I have to say thank you you are the first plumber weve ever had that didnt make a disaster and leave it like that we were very happy thank you so much we will keep you in mind if we have any further coming issues.

Review 147 (2024-12-11 - Rating: 5)
Very prompt and knew what they were doing. If I have any electrical problems at my house in the future I will definitely deal with them. Thanks

Review 148 (2024-07-22 - Rating: 5)
Richard arrived on time, he was very efficient and courteous by explaining everything that needed to be done to our HVAC system which needed repairs/maintenance. We are very pleased with his work. Thank you!Tony/Wini Peterson

Review 149 (2024-08-13 - Rating: 5)
No fun when AC doesn’t work…but Cody came to the rescue. Explained what was needed, fixed it! Really appreciate the fast response, kindness and great service. I will be signing up for the yearly maintenance plan!

Review 150 (2024-11-19 - Rating: 5)
Colin was very friendly, courteous, efficient and good at answering questions. He did a great job.

Review 151 (2025-01-01 - Rating: 5)
Great service! Took care of my issue.Very Courteous, friendly and professional.

Review 152 (2024-08-10 - Rating: 5)
Contacted Central Oregon Heating and Cooling and Spencer arrive to conducted a diagnostic test. Spencer determined the heater sequencers where not turning off and was warming the air as it was being pumped through the system. Spencer was able to disconnect the sequencer which then allowed the A/C to perform properly.Spence returned to my residence a couple of days later and installed, tested and confirmed my HVAC system was working properly.

Review 153 (2024-12-13 - Rating: 5)
Leon was great! Very professional and knowledgable. Diagnosed and fixed our issue quickly.

Review 154 (2024-09-12 - Rating: 5)
Excellent annual service by Jeremy today! He explained everything and we are confident our system is ready for fall. Reliable, friendly service!!

Review 155 (2024-10-11 - Rating: 5)
The techs always do a great job. We went through three different HVAC service companies before we found Central Oregon Heating & Cooling. Well stick with them!

Review 156 (2024-11-11 - Rating: 5)
Sage installed a heater in our garage and did some electrical work. He did a great job—fast, efficient and professional. Answered all my questions and was friendly and helpful. He brought an apprentice Nick, who assisted and also did a good job. All in all a job well done and appreciated!

Review 157 (2024-10-02 - Rating: 5)
Brian was very professional. He was friendly and got the job done quickly, and was able to adjust his schedule a bit to accommodate me.

Review 158 (2024-06-22 - Rating: 5)
Our family received the $99 tuneup special offer. Wayne responded, checked both our furnace and pump units, then the setting between those and our thermostat. He exemplified professionalism and our hvac has been truly optimized in its function. He explained what had been done and gave great recommendations on upkeep to help us get the utmost benefit from our system. Thank you!!! We are very appreciative & grateful.

Review 159 (2024-10-03 - Rating: 5)
Had a great experience with Jeremy. He was professional and gave helpful tips and seemed very knowledgeable and was able to save me some money.

Review 160 (2024-07-24 - Rating: 5)
Matt was the technician assign to my service call. He is a young man that has excelled in his field. Within a few minutes you can see that he has the knowledge to quicly assess your system and provide you with the information needed to address the actions/options to get your system up and running again.

Review 161 (2024-11-20 - Rating: 5)
Leon was great. Got to the bottom of my error codes in short order and taught us a couple things about both our larger HVAC system and our mini split

Review 162 (2024-10-03 - Rating: 5)
Very pleased with service we received. Colin was courteous and professional.We will definitely use the company next year.

Review 163 (2024-11-11 - Rating: 4)
I had Travis and his coworker come to my house to do our yearly check up for our heat pump. He was very thorough.

Review 164 (2024-11-27 - Rating: 5)
Chris is a master of the tankless water heater. Diagnosing and finding root cause saves time and the solution set becomes the correct path

Review 165 (2024-06-01 - Rating: 5)
10/10 quick response to our need for an appointment. Chris the guy that helped us was so nice with our dogs, upbeat, knowledgeable and incredibly helpful. Took time to teach us about our AC unit. The whole experience working with the company from start to finish was beyond exceptional. Will for sure only be using them in the future!

Review 166 (2024-08-25 - Rating: 5)
Travis is a a talented and thoughtful HVAC technician. His service was detailed and intensive. He performed our maintenance inspection competently with a positive attitude.

Review 167 (2024-08-30 - Rating: 5)
Pat and Taylor of the plumbing department did a great job digging up my yard to run a new water line. They used caution and did the job without damaging my walkways or tearing up planters.

Review 168 (2024-10-15 - Rating: 5)
Jeremy with COHCP was very knowledgeable and communicated important information. He was professional and polite.

Review 169 (2024-12-28 - Rating: 5)
Quick arrival. Very honest and more than fair. Would absolutely recommend

Review 170 (2024-11-08 - Rating: 5)
Jeremy was on time did excellent job, was very professional, polite. Explained everything. Enjoyed working with him.

Review 171 (2024-06-26 - Rating: 5)
They were on point yesterday by sending someone right away and fixed our 4 mini splits within less than an hour. Matt Bashaw our technician was friendly and courteous and even gave suggestions on what we need to do to avoid the issues we had in the future. He was well knowledgeable, efficient and fast. I would recommend using central oregon heating and cooling.

Review 172 (2024-07-18 - Rating: 5)
As always, the guys were very professional and courteous. They diagnosed and fixed the problem quickly, and I was charged a reasonable price. I will continue to call on this company for all my electrical, hvac and plumbing needs.

Review 173 (2024-04-09 - Rating: 5)
The crew were great, very friendly and professional. They did a yearly check up on my Hvac, discovered issues, made adjustments to correct it. When finished, they discussed with me what steps they performed. Very satisfied with their care and follow up. Cant recommend enough!

Review 174 (2024-11-16 - Rating: 5)
Chris was very nice and very good at helping us understand what we need to know about our heat pump and furnace.

Review 175 (2024-12-06 - Rating: 5)
Spencer did a great job for us. Communication and expertise exceeded expectation.

Review 176 (2024-11-20 - Rating: 5)
Sage was great to work with. He was timely, professional, and kind. He was able to fix the problem.

Review 177 (2024-08-24 - Rating: 5)
Cody did an excellent job with service call. Also set up ability to control hvac remotely from smartphone which we could not get to work on our own.

Review 178 (2024-12-11 - Rating: 5)
Wayne is a great tech, I have known him for last 8 years. He knows his stuff and is very thorough.

Review 179 (2024-08-22 - Rating: 5)
Central Oregon Heating has always taken care of us. From routine service calls to more urgent repairs. I’ve always been happy with the way I’ve been treated and the work done.

Review 180 (2024-05-06 - Rating: 5)
They were easy to schedule with and were offering a great discount. The whole experience was much more smooth and straightforward than with the company I initially reached out to. I appreciated that the quoted price did not change from my initial call to the end of the process.

Review 181 (2024-12-07 - Rating: 5)
Matthew was very professional and knowledgeable!He answered my questions and explained how to make the best of the system!

Review 182 (2024-10-22 - Rating: 5)
Quick shout out to Mike, who has been so very diligent, professional and attentive to my situation at my home with regard to some heating/AC needs. Appreciate you folks at Central Oregon Heating and Cooling.

Review 183 (2024-07-23 - Rating: 5)
Clayton and Damon were absolutely excellent today when they replaced a compressor in my AC unit. Very professional and great at their job. Can’t recommend enough!

Review 184 (2024-08-23 - Rating: 5)
Ryan was very friendly and keep me informed about what he was doing. I believe he went above the normal job.I will tell everyone about him.I have been with you guys for years and tell everyone to call you for help.Just letting you know i had J&S Drain service out and the problem was tha outgoing baffle was pluged.

Review 185 (2024-12-19 - Rating: 5)
Very polite and very knowledgeable technician. He came to my residence twice and it was a very pleasant experience.

Review 186 (2024-08-31 - Rating: 5)
Martin was such a professional. His communication was excellent, his evaluation of the problem was spot on, and he took the time to detail what he did for my clients and the people purchasing the home. Absolutely I would recommend Martin again.

Review 187 (2024-10-24 - Rating: 5)
Clayton swooped in, checked out my system, changed the filter and swapped out my thermostat today, like a pro! Appreciate the work and time spent getting me all ready for winter.

Review 188 (2024-04-13 - Rating: 5)
I would recommend Central OR Heating and Cooling to anyone. I called in the morning and the gentleman who answered the phone was able to get a tech out the same day. The technician was there in between the hours that was given to me. Wayne was our technician and he was friendly, fast and professional. He fixed our furnace inside and had it working again in a few hours. He also installed a new thermostat for us. He had all the parts needed on his truck and was good at his job! We are very happy and satisfied with the work he done. The cost was reasonable for all the work he did, especially having to re-wire a lot of stuff.

Review 189 (2024-11-08 - Rating: 5)
Clayton was great.. he was quick and efficient.. very nice to work with.. thumbs up Clay 👍

Review 190 (2024-11-07 - Rating: 5)
Great experience! Kion was very efficient and friendly. He informed me of all my options and gave lots of helpful information.

Review 191 (2024-07-12 - Rating: 5)
Called to fix an unusual plumbing issue, Andrew came out and fixed the issue right away. I have also used Central Oregon to install our new heat pump system. Very professional staff and they know their business!

Review 192 (2024-10-22 - Rating: 5)
Lyle did amazing work. He was persistent to get our issue resolved and we are so grateful for him.

Review 193 (2024-12-30 - Rating: 5)
Great customer service skills & very knowledgeable; wed definitely recommend Central Oregon Heating, Cooling & Plumbing based upon our experience with Alex!

Review 194 (2024-07-09 - Rating: 5)
COHC knocked it out of the park today! The heat was over 100° and our air conditioner simply stopped working. Technician Dan showed up that day, diagnosed and repaired in less than 30 minutes. Love this team!

Review 195 (2024-10-12 - Rating: 4)
Jeremy called and said he would be at my home and showed up on time. He helped me with my thermostat issue and made sure I was satisfied with the changes he made