Stars and Stripes Lighting

Located in Austin, Texas

Address: 10317 Mc Kalla Pl, Austin, TX 78758, United States

Phone: +1 800-357-6860

Rating: 3.1

Services

Small Business
Kerbside pickup
Delivery
In-store pick-up
In-store shopping
Same-day delivery
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cheques
Credit cards
Debit cards
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2020-10-19 - Rating: 5)
This Company and especially Brandon went above and beyond for me. Covid has caused this country to be in a total confused state and shipping anywhere with anyone is months and months out currently. I have (61) email responses from Brandon to every question and thought I had. They were sent immediately and sometimes I even received a response back immediately when I emailed on a Sunday.The lighting supplier was actually out of what I had ordered but had shown it in their inventory. So Brandon sold me what he believed to be in current stock with a particular vendor. Once the vender let them know it was not. Brandon called me to follow up. He knew this project was on a deadline. So he went on his own to the vendor and MADE them piece my order together out of more expensive KIT packages for the same price. Over night shipped it and stayed on them until it got to me. Some of the packages even arrived late night on a Saturday or Sunday. I have owned a business for 40yrs and wish Brandon was one of my employees. There is a lot more to what all he has done for me but too much to type in a review. If I could give Brandon and Stars and Stripes 10 stars I would. I am not sure why there are the recent bad reviews of this company. My only thought is people are not realizing that the Covid situation has put shipping in a nightmare position and Blaming the Vendors for it. Looks like they gave refunds anytime something happened to previous reviewers. That in itself makes the company a reputable business to me. I must also mention that the supplier was American lighting which I also owe a deal of gratitude as they worked with Brandon to make my order correct, make good on the pricing and agreed to the quick shipments.

Review 2 (2024-11-28 - Rating: 5)
Update: They contacted me and refunded my money. Because of covid they were unable to fulfill my order. Will try ordering from them again in the future.Placed my order on 9/23/21 and paid $291.18 for a security light camera and its companion. Sent them a message through their website about a week ago and didnt get a response. Today is 10/17/21 and I still have not received any update from them. I actually came to look at reviews because I was sure I had been scammed by ordering from a false company. Today I sent them another message through their website Contact Us page but by leaving this review I hope they finally reach out to me and tell me what is going on with my order.

Review 3 (2022-04-13 - Rating: 5)
I ordered a part for a Quorum Fan from this company. I was initially anxious hearing other reviews, so I called the company and left a message to confirm the part was indeed in stock and able to arrive in time for our installation date. They called me back and assured me that the part WAS in stock and that they would be shipping it shortly. They also updated me personally via email the next day about the pending shipment, and sent me an email to ensure I knew that the part had shipped. It arrived a day early and was the correct part. As I said, other reviews had me wary initially, but in the end, everything worked out perfectly & this company was very responsive and understanding the whole time. (“Whole time” being like a week from purchase to delivery)

Review 4 (2021-07-04 - Rating: 4)
~~~Update. I was able to get in touch with Brandon and he immediately fixed my issue. Within 2 days he gave me a shipping date and even tracking information. order arrived on the expected date m and he did follow up just to be sure everything was good with my order. It appears it was the item manufacturer that had the issue, but Im just glad Brandon was able to get everything sorted out for me. ~~~I placed an order with them on May 18. Then received an email confirming the order and that they would be shipped but no tracking number or anything like that. About 2 weeks past and I received nothing so I decided to email them and they told me they had sent to the wrong address And that they would send them again ASAP. Then gave me a date when they would be delivered. The date came and I received nothing so the next day I emailed them again, and they gave me another date. That date came and again nothing. I mailed them again and I believe they gave me another date and again the same thing nothing. They told me they would refund my money but I would still get my order in a couple of days... and again nothing. I wish they would just tell me the truth. As I Told them I really do need that item since I was making the purchase for some one else. I just wish I would have known since the beginning that I wouldnt get them so I wouldnt have wasted my time and theirs. Now Ive been calling. But no answer.

Review 5 (2021-02-19 - Rating: 5)
We purchased some lighting for our storefront from Stars and Stripes and the order was extremely delayed due to Covid issues. You may ask why we would then write a 5 star review but its pretty simple. Not only did they credit our company for the full purchase price but when we finally received the product they allowed us to keep it free of charge. I dont know of any company out there (including ours) that would go this far to make sure their customer was taken care of. We are also extremely happy with the product that we received. The bulbs are super bright and not one of them has given us an issue even after they have been installed for almost 1 year. This is the reason that I wanted to make sure I wrote this review even though it has been so long because I wanted to make sure other customers like ourselves would know the quality of customer service that they provide. We want to thank you for everything you did and let you know that you have gained a customer for life.

Review 6 (2020-04-24 - Rating: 5)
I ordered four LED T8 tube lights and first order was cancelled due to some unknown delivery Issues. I paid thru amazon and got a refund back to me. During this time, they sent me a second order without any charges, means free. Can not beat such a great service and I am very happy that things worked out happily for me. Great service.

Review 7 (2021-07-12 - Rating: 5)
I placed an order for Brown C9 SPT2 sockets that no one else on the internet had in stock. While my order took a long time, I finally did receive them. The company was gracious enough to credit me back the purchase price of the order because of the long delay, but they delivered. They are super-fast on responding to customer service questions and order-status questions too. Will definitely order from these guys again.

Review 8 (2019-06-13 - Rating: 5)
We are working on building a new food manufacturing facility and needed some really good LED lighting. Stars and Stripes had similar high bay lighting to our existing facility and so we gave them a shot. There price was way better than we could get locally. The shipment was sent in a timely manner and customer service was either there to answer our questions or got back with us right away. Could not be happier with Stars and Stripes and there team of people. Great experience, I would highly recommend and will definitely use them for any future lighting projects.

Review 9 (2021-05-25 - Rating: 4)
I placed an order over 2 months ago.A month after my order I was upset since I had customers waiting.Stars and stripes refunded my money and they shipped me my order anyway.In the end, they went the extra mile to take care of it.

Review 10 (2020-12-28 - Rating: 5)
Great company. Brandon went over and beyond to complete my order. When I need anything else I definitely will contact them first. Very friendly, courteous and helpful. They cared. That means a lot.

Review 11 (2021-12-10 - Rating: 5)
Top notch customer service! There was a problem with the manufacturer shipping some product to Stars and Stripes Lighting. This caused a delay in getting the parts delivered to my home which was already on a tight construction schedule. Brandon went out of his way to expedite shipping from Starts and Stripes Lighting and make-it-right. Stellar customer service!! Way to go Brandon!! I will be using Stars and Stripes Lighting again!!

Review 12 (2021-12-08 - Rating: 5)
The hard to find product I needed was in stock and shipped quickly. Their willingness to ship to Canada was a huge bonus as the light I needed was not available in the small quantities I required from other distributors.

Review 13 (2020-12-29 - Rating: 5)
Stars and Stripes helped us out when our electrician dropped the ball by not ordering the correct light trim for 55 recessed cans. They sourced the discontinued light trim from the manufacturer and applied constant pressure until the order was successfully completed. It saved face for us with our customer. Thank you Brandon and Stars and Stripes.

Review 14 (2021-01-21 - Rating: 5)
Brandon and the Stars and Stripes team provide fast response in pricing and product selection allowing me to complete my projects quickly, without callbacks or other difficulty. I appreciate their support of my business.

Review 15 (2020-10-21 - Rating: 5)
My experience with Brandon is fantastic! Excellent service and product. I love ordering the high bays and troffers from this company. Definitely ordering again! :)

Review 16 (2020-06-05 - Rating: 5)
I needed some tape light for one of my jobs but wasnt sure exactly what to order. They got with the manufacturer and provided a complete bill of materials for our job. Great service! Highly recommend!

Review 17 (2020-06-08 - Rating: 5)
Highly recommend Brandon to any contractor or electrician. Excellent customer service and pricing! Great communication throughout the entire project, from procurement to delivery of goods.

Review 18 (2021-10-08 - Rating: 5)
Delivery was within promised time frame, product was exactly as described and to specification I requested, price was competitive, well packaged and all worked perfectly. Cant ask for more.

Review 19 (2020-12-28 - Rating: 5)
Never lost patience with me although I’m not the easiest customer to get along with. If you want a business that will treat you with respect and not talk down to you then Stars and Stripes Lighting will take great care of you.Bill MullaleyRetired Combat Vet

Review 20 (2020-09-18 - Rating: 5)
Couldn’t be more impressed, I’ve been in business management for 15 years and the Owner’s resolution to a shipping problem was truly above and beyond expectation. Will absolutely order from them again.

Review 21 (2019-05-01 - Rating: 5)
Great company to work with. Friendly & reliable. I would definitely shop here for all your lighting needs. Falkor Lighting & Key Stone great brands to use for commercial fixtures!

Review 22 (2020-12-28 - Rating: 5)
We purchased lighting to put in a hutch. It was very easy to install & a quality product. We would absolutely purchase from this company again!

Review 23 (2019-04-28 - Rating: 5)
Great customer service and really fair prices! My order arrived quickly and their team was very responsive to all of my questions. Will definitely order again.

Review 24 (2018-02-22 - Rating: 5)
Stars and Stripes Lighting has been a fantastic business parter for Curtis Mathes Inc. Brandon at S&S is quick to respond to need our needs and is responsive to our requests. I would recommend S&S to anyone looking to purchase high quality lighting products for their home or office.

Review 25 (2020-05-14 - Rating: 5)
Have been working with Stars and Strips Lighitng for some time now. Very professional , knowledgeable , with customer service second to none. Would recommend them for all your lighting requirements.

Review 26 (2021-02-01 - Rating: 5)
Excellent technical advice and level of service. Brandon helped me find the best option for 3” recessed lights and they were delivered within a week.

Review 27 (2021-09-24 - Rating: 5)
I had two separate orders that got lost in transit And they was good enough to send me two of the motion detectors I had ordered out for free

Review 28 (2020-10-31 - Rating: 5)
I kept communicating with them and ultimately was taken care of and able to meet my deadline.They were always pleasant and kept trying to accommodate me.

Review 29 (2020-06-02 - Rating: 5)
I have worked with Stars and Stripes and they have taken care of several projects and had a sense of urgency to provide the quality service and provide what I need in a timely manner.

Review 30 (2023-12-07 - Rating: 5)
Great business. Definitely recommended! These other 1 stars don’t do it justice.

Review 31 (2019-06-13 - Rating: 5)
Great product selection, wonderful customer service experience.As a fellow lighting professional, I appreciate the professionalism and courtesy applied to every order. Thanks again!

Review 32 (2023-09-14 - Rating: 5)
Best Lighting Company! Very happy with their service and products. Can’t be beat!

Review 33 (2021-05-08 - Rating: 5)
Ordered LED tubes. There was a mix up and it was made right without any problem. Need lighting?? Heres your source.

Review 34 (2019-04-28 - Rating: 5)
Great company fast response rate on quotes and shipping! Pleasure to do business with. Thank you.

Review 35 (2021-10-25 - Rating: 5)
Brandon is the best I would highly recommend him best customer service Ive had in a long time great job Brandon thanks for all your help..

Review 36 (2021-10-07 - Rating: 5)
Very helpful in getting me an item that was out of stock everywhere else. Great and quick communication. Thanks!

Review 37 (2020-06-03 - Rating: 5)
Ill admit I had some issues with their shipping originally, but their customer service won me over.

Review 38 (2020-06-08 - Rating: 5)
Brandon was very helpful over the phone, helped me out through out the whole process. Would recommend!

Review 39 (2022-04-14 - Rating: 5)
Brandon down right saved my job he got me my lights in no time flat and made sure to keep me updated I will use Stars and Stripes every time I get the chance from now on

Review 40 (2021-02-11 - Rating: 4)
Thankful that even during a pandemic, we can still find quality equipment at a great price!

Review 41 (2022-05-06 - Rating: 5)
Great customer service. They were very reliable and timely.

Review 42 (2022-05-03 - Rating: 5)
They have great service and great prices. Inwould recommend them to everyone.

Review 43 (2022-07-18 - Rating: 5)
I placed an order for a Security Porch light and Brandon from this business contacted me stating the light was not avaliable and he would issue a refund. I received the refund promptly with another apology. I am happy with the service.(Ollie in Nevada).

Review 44 (2021-10-12 - Rating: 5)
I had a solid experience with Stars and Stripes. They were willing to work with me through a change in my order and I really appreciated their help. they also had a good selection and great prices.

Review 45 (2020-11-07 - Rating: 5)
Excellent customer service and follow-through. Order was delayed a bit, but Brandon consistently communicated until delivery completed. Was very impressed with commitment to customer satisfaction - highly recommended!

Review 46 (2021-01-21 - Rating: 5)
Good supplier!! Big and bright pretty well made too.

Review 47 (2019-04-30 - Rating: 5)
Great stuff, great pricing, and great customer service. Brandon is the man!

Review 48 (2020-03-31 - Rating: 4)
My story with Stars and Stripes Lighting started on 3-JAN-2020. I placed order #2525 and received an email confirmation stating “Hi Daniel, were getting your order ready to be shipped. We will notify you when it has been sent.” After a week without any notice, I called their support number and talked with Brandon. The Bulbs I ordered were discontinued Green Creative LEDs, but Brandon said that he worked with other distributors that had these bulbs. After another week and no communication from Stars and Stripes Lighting, I called Brandon again. He cancelled my original order and issued a total refund.At this point, I want to be fair to Brandon who came through with more than I expected – high end replacement bulbs at no cost to me. The fact that this took a total of 3 months caused a great amount of frustration (I received these bulbs on 30-MAR-2020). Most of the delay was caused by bad sales information from the vendor – Green Creative. The bulb that Green Creative discontinued model A21 17W DIM features an Omnidirectional 330 degree Beam Angle, which displays beautiful light with no shadows. Green Creative promotes model 14A21DIM as a replacement, but its beam angle is only 230 – not enough, shadows look bad.You can draw your own conclusions, but here is mine. I think Brandon was trying to do the right thing – get my order placed and shipped, but with the bad sales information from Green Creative, it took a very long time to get what I needed.I wasted a lot of my time and Brandon wasted his time – total waste. Bad part of this story. The good part is that Brandon did come through. He kept his promise and delivered what I needed.Daniel

Review 49 (2021-01-02 - Rating: 5)
Company made a mistake, sent out the items we ordered and refunded us anyway for the hassle and wait for a month. Nice of them to make good on their mistake. I would actually order from them again as they also communicated well enough.

Review 50 (2020-02-21 - Rating: 5)
Purchased a bunch of lights for our new warehouse and it was a great transaction! items were perfect and so was the customer service! highly recommended!

Review 51 (2020-12-28 - Rating: 5)
Do not buy from this company, I placed the order 9/28/2020 and still not receive the lights. Never tell the truth. Each time I was promised that it was being expedited shipping but cant provide you the tracking number. Stay away from this company.

Review 52 (2021-10-11 - Rating: 5)
Great prices and communication. Will buy from them again.

Review 53 (2019-07-09 - Rating: 4)
What an amazing selection of lighting options! Great customer service.

Review 54 (2023-12-07 - Rating: 5)
Absolutely awesome company to work with!!!!

Review 55 (2020-02-25 - Rating: 5)
I ordered 3 led lights and received the wrong ones, I called customer service and they immediately sent a new order with the correct ones, Thats good customer service and no questions asked. They deserve the 5 Stars.

Review 56 (2020-06-05 - Rating: 5)
Brandon is friendly and knowledgeable about the latest and greatest in LED technology. Ask for him specifically when you call!