Roto-Rooter Plumbing & Drain Service

Located in Augusta, Georgia

Address: 4207 Mike Padgett Hwy Unit A, Augusta, GA 30906, United States

Phone: +1 706-229-7920

Rating: 4.7

Services

Identifies as women-owned
On-site services
Language assistance
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-24 - Rating: 5)
They were great at a fair price and done Quick water back on👍👍👍Trayce came by added a regulator to my install. Did a great job thank you.

Review 2 (2024-01-12 - Rating: 5)
Drew Cassandra was the best!There was a young lady working with him was the best too.We had a terrible water leak and Roto-Rooter Plumber came out and resolved the issue on same day!No one can beat the Roto-Rooter price and Quality service!They deserve more then just a 5 Stars!!!!Thank you all for the great service!!!

Review 3 (2024-12-01 - Rating: 5)
Technician Shawn was so professional and knowledgeable. Prompt and so helpful he gave us a Peace of Mind so we could rest not worrying about the freeze warning. Thank you for a wonderful experience.Have wonderful blessed holiday season.

Review 4 (2024-12-13 - Rating: 5)
Everyone was really helpful and kind right from the beginning, and our technician, Shawn, was able to come over within about an hour which was awesome in itself. He was very respectful, super cool about answering all of my questions, and highly knowledgeable about his work. Exactly the kind of person you hope for to come to your home.

Review 5 (2024-12-17 - Rating: 5)
Cullen and Julius were both very personable and professional. They did a thorough job of inspecting, explaining what they would do and carrying out the work. I was very pleased with the outcome and would gladly recommend them and Roto-Rooter Plumbing and Drain Service.

Review 6 (2024-08-19 - Rating: 5)
I had a leak from my washing machine. There was water everywhere in the living room, bedrooms, closet, and bathrooms. This happened during the weekend. Tracey came out quickly, assessed the issue, and confirmed it was contained so the clean up company could begin cleaning up the water. Tracey arrived quickly and was very helpful. He gave excellent service! If I ever need help again, I will definitely be a returning customer. I can’t say enough good things about my experience at a stressful and upsetting time.

Review 7 (2024-12-25 - Rating: 5)
Mr. Tracey was very professional, hes a people person, knowledgeable of his skills and managed his time to accommodate the customer.2 Thumbs up

Review 8 (2024-10-10 - Rating: 5)
My family and I really appreciated the great job that your tech Gerardo Vazquez did testerdau. Eventhough the job took a long time to complete he was very helpful and professionally explain my options and description of the jobs performed by him. His dedication to a quality performance of his tech skills and very concern about my needs needed to be mentioned and maybe rewarded by your company. Once again thanks for your assistance. You always will have my trust and business. 🇺🇸👍

Review 9 (2024-10-24 - Rating: 5)
Shawn Houston did an outstanding job opening the drain line at my home on 10/23/2024. Not only that, he detected the contributing factor was the city sewage line was backing up. I called city sewage and within hour/ half on 10/23/2024, representatives can and cleaned city sewage line. Great catch for Shawn. Now Im checking on some refunds from the city.

Review 10 (2024-12-18 - Rating: 5)
Dre was incredibly professional and helped me with all my needs! Thank you so much! Would definitely recommend! Fast and reliable service.

Review 11 (2024-07-26 - Rating: 5)
We had a clog in the main sewage line and needed someone to come out quickly. Roto-Rooter was able to get Shawn out within the hour. I can’t say enough good things about the overall experience with Shawn’s service. He’s very professional and explained everything to us before he started the job. Once he started the job, he was able to clear the clog quickly and get our plumbing back up and running. Highly recommend!The only thing Roto-Rooter could do better is use card readers, like Square. This would make the payment portion a lot more efficient.

Review 12 (2024-12-04 - Rating: 5)
Dre was very polite and informative. He made sure that everything was taken care of and fixed as needed. No complaints. It was a job well done.

Review 13 (2024-12-15 - Rating: 5)
Dre was fantastic. Got us squared away on a Sunday. I appreciated his professionalism and his personality. Great guy! Highly recommend.

Review 14 (2024-12-27 - Rating: 5)
Nate was great ended up being a lot bigger job and he was my technician for all three services I needed. Couldn’t ask for better service

Review 15 (2024-07-11 - Rating: 5)
Shawn is a professional at its finest. Answered all questions. Made me feel relaxed. Customer service was on point, also. Thanks Latonya. I hope I didnt misspelled your name. Everything top notch. (5) Stars.

Review 16 (2024-08-15 - Rating: 5)
Plumber came on time and only had to switch a breaker back on. At least he was very honest. Being a little old lady he could have easily taken advantage of me but he didn’t. Would definitely recommend this company for anyone.

Review 17 (2024-12-27 - Rating: 5)
Shawn was very professional He explained everything in detail to where you understood answered all questions all in all my experience with Shawn was great

Review 18 (2024-07-28 - Rating: 5)
We called Roto Rooter at 12:30 on a Sunday. I tried several other places and got voicemail or a request to text instead. A live agent answered. Nate was here by 2:40 as promised. He fixed our water leak and arranged for restoration of water damage. He was polite and efficient. I would definite use them again, but really hope I never have to! I would highly recommend.

Review 19 (2024-09-22 - Rating: 5)
Very professional! Gerardo Vasquez was our technician, he was extremely knowledgeable, kind and helpful. Even after a long day, his customer service did not falter.

Review 20 (2024-12-06 - Rating: 5)
Oh man I dont know squat about plumbing and the technician was absolutely awesome and professional if there was a way to give a rating of 10 for the we tech I do give a 10 he is a great asset to your company thank you for helping me.....

Review 21 (2024-07-10 - Rating: 5)
Excellent service! From the first call of introduction to the final check extremely professional in all aspects. I had a break in line from the water main and within 2 hrs I had water service back to my residence. I will definitely call them again for any plumbing needs.

Review 22 (2024-10-21 - Rating: 5)
My go to service for all plumbing needs and services. Excellent customer services and professionalism from the top down and every individual I work with. I know that if I call them issues will be promptly serviced.

Review 23 (2024-10-31 - Rating: 5)
Nate did a great job diagnosing the problem and taking care of the problem in a timely manner. Kept me informed the entire way. Would definitely use them again.

Review 24 (2023-11-10 - Rating: 5)
Wonderful guy showed up on time, also gave me a reasonable quote for the job I needed. Extremely professional and made sure that his work was 100% before leaving.

Review 25 (2024-06-28 - Rating: 5)
Tracey was professional and very pleasant. he was honest and answered my questions and concerns. he fixed my clogged drain issue and promptly cleaned up the area removed all of his equipment. Im definitely a happy and satisfied customer.

Review 26 (2024-08-29 - Rating: 5)
I received excellent service from Cullen Sutherland. Plumbing problem was fully explained and given options to fix the problem. I will certainly use this company again when needed.

Review 27 (2024-08-25 - Rating: 5)
The tech was very professional. He was an awesome guy. He kept communication with me and my wife did not stop until the job was done.

Review 28 (2024-10-02 - Rating: 5)
The service technician, Gerardo, was very thorough and knowledgeable. I appreciate the detailed inspection. Although it was not related to plumbing, it was a helpful diagnosis.

Review 29 (2024-06-23 - Rating: 5)
I can only sing this young man praise. He was polite and courteous. He was also knowledgeable and he fixed my problem within an hour. I dont think anyone could have done any better he deserves a raise.

Review 30 (2024-10-05 - Rating: 5)
Nate was extremely professional and knowledgeable combined with a great work ethic. Hes a great asset to your company.

Review 31 (2024-07-08 - Rating: 5)
Trayce came out and addressed all of my concerns, particularly about the previous plumber that came out and did a substandard job of cleaning out my drains.Hey rooted all of my drains from the front to the back of my house with a wide bit and pulled out a good bit of gunk as well as baby wipes that should have never been flushed and now everything seems to be perfect.I am astounded with his professionalism and with treating every concern,and spending extra time and routing one extra time all the way through just to satisfy me! Loved this guy and well always call them again!Dale Weekley in Blythe Ga.

Review 32 (2024-05-01 - Rating: 5)
Great service and reasonable price. The folks working on my plumbing worked from the middle of the day until after 8:00 to make sure they got it right. They reworked and repaired plumbing issues on the house Im remodeling built in the 1940s. I was thankful for the service representatves who spent most of of the day in the crawlspace doing the work. I highly recommend them.Update May 1: Nate is the best. He is conscientious and very thorough. Doesnt stop until the job is done and explains everything he is working on. Yesterday the team installed a clean-out valve, cleared my drain lines, and fixed a faucet drain installed by a different plumber during my bathroom renovation. All done in a day and much less than I expected.

Review 33 (2024-09-16 - Rating: 5)
Shawn came out and was very sympathetic to the issues I was having. He had my problem cleared in no time. Totally recommended.

Review 34 (2024-10-28 - Rating: 5)
The technician was good and professional but the financial department came up with an extra 69.00 dollar charge at the completion of the job. Which I think it shouldve been mentioned before the job started .

Review 35 (2024-11-04 - Rating: 5)
Shawn did an awesome job I recommend him to come to fix anything that needs to be fixed in my house

Review 36 (2024-07-13 - Rating: 5)
Geraldo Vasquez went over and behond to fix our issues with our leaking faucets and sinks as well as replacing a water pressure regulator. He was here back and forth getting parts yesterday and spent all the time in the heat and up till 10 pm putting the new pressure regulator in . I told him he can come back today but he insisted on finishing that job. He then came back today to finish the inside and with an older house he had to travel back and forth trying to find parts for it. He finally completed it and we couldn’t be more happier with his work and his attitude. So friendly so professional and just a really good hard working plumber. I definitely recommend roto rooter but defiantly Geraldo

Review 37 (2024-12-31 - Rating: 5)
Mr. VASQUEZ was wonderful and understanding ❤️ and he did an excellent service!! Thank you 😊

Review 38 (2024-11-26 - Rating: 5)
Dre was very assuring and explained everything. And he didn’t make a mess! Thank you Dre

Review 39 (2024-11-10 - Rating: 5)
Mr. Shawn was prompt with time and professional in explaining the problem i or issue with the drainage or clogged sink. I am satisfied with customervservices.

Review 40 (2024-02-07 - Rating: 5)
I called to get on the schedule for a leaky bathroom sink, I was not expecting to get a same day appointment due to it not really being an emergency and I was perfectly OK with someone coming out within the next few days. We had Cullen and another tech at our house within a half hour of my call and the issue was fixed! The receptionist was also very kind and gave me all the info on what to expect when they arrive and their estimate/repair process. Great service, professional, and efficient. Highly recommend!

Review 41 (2024-12-18 - Rating: 5)
Nice young technician. Answered all my questions about the process. Very clean and put everything back in place.

Review 42 (2024-11-26 - Rating: 5)
He was nice took the time to explain everything he was doing. Just so courteous.Thank you

Review 43 (2024-06-18 - Rating: 5)
Super friendly and professional…thank you for sending a man with authentic empathy.Trayce used his superior skills to complete several challenging projects in our home.He demonstrated the patience a father would need to teach his child to ride a bike.We will always request Trayce to handle future jobs for our home! K.P

Review 44 (2024-11-30 - Rating: 5)
Dre was a super helpful technician and fixed the problem quickly and was also super nice!

Review 45 (2024-12-14 - Rating: 5)
Dre is very professional and courteous. I recommend him and the company for your plumbing needs.

Review 46 (2024-05-01 - Rating: 5)
Wonderful technicians. Walked me through every step to make an informed decision and plan of action with reasonable expectations. Work was done quickly and verified the work done for proper completion. Would definitely recommend.Edit*These folks just became my permanent plumbing service ... refuse to have anyone else work on my plumbing needs. Amazing customer service and efficiency

Review 47 (2024-04-12 - Rating: 5)
My technician Shawn was amazing! He is very polite and respectful and fixed my shower quickly!

Review 48 (2024-06-06 - Rating: 5)
I needed same day service and they were at my house within the hour, the lady on the phone was super sweet, free quote and competitive pricing with great service! The two techs that came out knew there stuff and had the job done in 45 min.

Review 49 (2024-10-17 - Rating: 4)
Did a good job, but the price with my military discount was extreme high for what was done and time spent.

Review 50 (2024-08-17 - Rating: 5)
Absolutely terrific!!! I can not say sing enough praise for Trayce. Very professional, efficient and friendly. Highly recommend

Review 51 (2024-07-13 - Rating: 5)
Trayce was professional and knowledgeable throughout the entire process.The supvr dropped by, and he too was nice and professional.Trayce identified the issue and executed the solution.It was worth it!

Review 52 (2024-06-22 - Rating: 5)
Called roto rooter and had Trayce come out, he killed it. Quick and easy with his work, very clear on communication and made it an excellent experience. Good job trayce and thanks for the help

Review 53 (2024-06-27 - Rating: 5)
I was very impressed with the knowledge and professionalism of Trace. He did a great job in a timely manner. We will be sure to call back Roto-Rooter whenever we have a plumbing need.

Review 54 (2023-12-29 - Rating: 5)
It was truly a pleasure meeting Evan, he was very professional. He observed each task and offered different routes I could take for each of them and very reasonable prices. Very thorough, kind and professional. Excellent job, Evan

Review 55 (2024-11-02 - Rating: 5)
Professionally done by a knowledgable person. I would call Roto-Rooter for all my plumbing problems!

Review 56 (2024-12-18 - Rating: 5)
Dre was helpful and informative gave up front pricing pleasure work with

Review 57 (2024-08-07 - Rating: 5)
Draike showed up promptly when needed and did a quick, thorough job. Would definitely call then again for a similar issue.

Review 58 (2024-06-12 - Rating: 5)
Cullen did a great job. Customer service was great. I would recommend him to anyone with drain problems.

Review 59 (2024-12-05 - Rating: 5)
Shawn did a great job. He diagnosed the problem very quickly!

Review 60 (2024-09-09 - Rating: 5)
Everything went great!!! Thanks so much!!! Cullen is very professional and knows what he is doing!!! Thanks sir!

Review 61 (2024-03-17 - Rating: 5)
We had a leak coming from the bottom of our toilet. I assumed it was the wax ring but we didn’t trust ourselves enough to do it so I called Roto Rooters. The receptionist was very polite and patient. She told me they didn’t have anyone available for the same day but could get a tech out to us the next day. Nate came out the next morning - prompt and professional. Upon inspection of our toilet, not only did the wax ring need to be replaced but the flange as well. It ended up being a much more in depth job than we all anticipated but Nate kept it professional and worked very hard the entire time he was here. Informing us of everything along the way. He realized he could have done something different that would’ve cut down on the time and work but it was too late - he didn’t complain though and got it done. We all have to learn and some times that just by doing it. So we didn’t mind being the job that helped Nate learn. We appreciate his determination and effort. He cleaned up and got everything looking good once he was done. No more leak and the base of our toilet looks so much better. He scraped up caulk that was a diy fix from the previous owners. He added cap covers to the bolts and it just looks so much better. We will definitely be using roto rooters for anymore future plumbing issues (which hopefully we won’t have any more any time soon lol but when we do.. lol). I’d also say they’re priced fairly. Overall, we had a great experience from calling to inquire to job to end results. Definitely recommend!

Review 62 (2024-02-15 - Rating: 5)
I called and less than an hour later they were at my house. The workers were very friendly and professional. They got my toilet up and working real quick too. Will definitely be using them again as well as recommending to friends!

Review 63 (2023-10-31 - Rating: 5)
Cullen was great! He arrived no more than 5 minutes after dispatch called to say he was on the way. He was a nice fellow and got the job done quickly. Thanks to Roto-Rooter and Cullen for a job well done!

Review 64 (2024-12-14 - Rating: 5)
Dre did a great job showing me everything and explaining what was going on

Review 65 (2024-11-25 - Rating: 5)
Very satisfied, he explained the plans in detail, I got the questions answered .

Review 66 (2024-12-12 - Rating: 5)
Dre was very professional, arrived quickly, and straightened out a clogged toilet for me.

Review 67 (2024-09-16 - Rating: 5)
Very detailed. Communicated all aspects of the project ahead. Keep other parties involved in the whole process.

Review 68 (2024-07-10 - Rating: 5)
Excellent service...Mr. Drews Plumbing knowledge beyond incredible...Cullen and Nate are 5 stars guys

Review 69 (2024-06-09 - Rating: 5)
Draike provided exceptional assistance, swiftly resolving the issue at hand. His friendly demeanor and clear explanations made the entire process smooth and understandable.

Review 70 (2023-09-09 - Rating: 5)
Casey Egan was very professional, he explained the problem so that we understood what the process to repair entailed. Casey has provided services to us before and every time has provided good quality service, and since the repair we havent had any issues. Casey is awesome!

Review 71 (2024-04-21 - Rating: 5)
Nate was very professional and patient with all my questions showed up quickly and assessed the problem with a repair solution quickly did a great job fixing the. Issue and stayed long enough to ensure the problem was resolved.

Review 72 (2023-05-23 - Rating: 5)
Carl was a great! He was very kind and knowledgeable and my daughter even told me how nice he was. He fixed my problem and had great preventative maintenance suggestions for me. Carl had such a likable positive energy. Why can’t all technicians be like Carl? Because they’re not Carl. Even the office management people I talked to were very nice. It’s been a while since I had such a positive experience with workers I call to my house. I will only call Roto-Rooter and Carl in the future.

Review 73 (2024-05-18 - Rating: 5)
After waiting a week to find someone to come and work on our block drain I finally called Roto Rooter and they sent Shawn Houston right out and solved our issues we were so relieved. Thank you so much for a very quick response!! The Johnsons

Review 74 (2024-01-29 - Rating: 5)
Excellent service, Cullen was professional and efficient. The issue was pinpointed by the team and repair was performed without any issues or unexpected surprises. I will recommend Roto Rooter and Cullen any day!

Review 75 (2024-04-29 - Rating: 5)
Ive had Trayce 2 times for services. Very professional and personable. Did great work, made sure everything was cleaned up when he left. Would recommend to anyone

Review 76 (2023-04-19 - Rating: 5)
I called stated my issue and the dispatch person said a technician would be there in about an hour and within 30 minutes Rae Bui showed up, looked at what was going on and gave me a quote and immediately began working after I approved. Id say withing an hour he got me taken care of and Rae was a really cool guy too. Highly recommend!

Review 77 (2024-10-07 - Rating: 5)
Plumber came in a timely fashion and completed the requested work in a prompt and effective manner.

Review 78 (2024-02-26 - Rating: 5)
Shawn and his partner work very hard to clear the line from the house to the city sewer line. This was a very stubborn clog just when they thought they needed to go a different way after 4.5 hours the clog finally gave way and was clear. Excellent job!! Very professional!

Review 79 (2023-05-13 - Rating: 5)
There was a leak under the sink and around the master bedroom toilet. Quick response and repair. Did a good job repairing & replacing pipes.

Review 80 (2023-05-10 - Rating: 5)
Carl Augustin helped with fixing our clogged toilet. He was super friendly. Very good positive energy. If we ever needed services again (which I hope we don’t lol) we would definitely ask for him specifically again! Thank you so much for the amazing service.

Review 81 (2024-10-09 - Rating: 5)
Nate Lambert was very professional. Job well done!

Review 82 (2024-04-29 - Rating: 5)
Nate did an outstanding and thorough job! I definitely appreciate the time and effort he put in to help my family. Thank you so much!

Review 83 (2023-04-12 - Rating: 5)
Excellent work. The service was scheduled last minute, same day. It took the technician 30min to get to my home after I called. Price tag was a little high for the 20mins it took to unclog the line but it was well worth it. Great speedy end results! Thank you Rotto-Rooter!

Review 84 (2023-08-11 - Rating: 5)
Our technician was Rae. He was very knowledgeable and professional. We came home to a leaking kitchen faucet sink that flooded into the garage! Roto Rooter responded to my last minute call, and the technician was out to my house within 30min. I highly recommend this company for your plumbing needs.

Review 85 (2024-04-11 - Rating: 5)
Bill was very knowledgeable about our problem. He checked all areas and fixed the stuck toilet. Also gave advice on a new one. He was very professional.

Review 86 (2023-06-12 - Rating: 5)
Kitchen sink wouldnt drain, liquid stuff failed, opening the pipe up and renting an auger to clear it myself failed, called other services and they couldnt get to me for one to three days. One of those, Universal, charges $85 just for an estimate. Not Roto Rooter. Carl came by immediately after I called for help and it was noon on a Monday. Had everything with him on a fully stocked truck. Explained everything as he did it, was very thorough, very friendly, and left with the sink draining better than it has in ten years. I will never call anyone else. Great experience!

Review 87 (2022-06-30 - Rating: 5)
Service was awesome! We had to have an emergency repair done on out water tank. LaTonya was who I spoke with on the phone and she was very friendly and understanding. She was able to schedule Cullen to come out and take a look at our tank. He arrived quickly, was very friendly and professional and was able to get the repair done right away. We are very pleased with our experience and would definitely recommend you to anyone :)

Review 88 (2024-01-23 - Rating: 5)
Trayce Audet and his coworker were wonderful, professional, and knowledgeable. They were polite and just nice people. They cleared the main line clog quickly and professionally. I appreciate the service they provided

Review 89 (2024-04-30 - Rating: 5)
Call and got same day service! Technician was very professional! He fixed the issue and cleaned up any mess! Always a pleasure dealing with Roto Rooter! Thanks for always being quick to respond!

Review 90 (2024-04-04 - Rating: 5)
Excellent job. Pleasant experience all around! Draike proved to be an excellent plumber and kept me informed on progress. Recommend this company.

Review 91 (2023-05-26 - Rating: 5)
Carl Augustin was an ABSOLUTE delight to see on a morning where the last thing you want to do is call a plumber. I never leave reviews, ever. He was incredibly personable and went above and beyond to make sure everything was 110% before he left. I will definitely request him if needed in the future.

Review 92 (2023-10-23 - Rating: 5)
Thank you again for restoring our kitchen back to service. The install of our faucet was with excellent service. Thanks for the information and resources for the next step regarding our water pressure. Friendly and experienced!

Review 93 (2023-12-30 - Rating: 5)
Cullen Sutherland did a great job! Even though his truck got stuck in my steep driveway he kept it calm and professional. He knew the problem and got it solved quickly!!

Review 94 (2023-05-17 - Rating: 5)
We partnered with Roto-Rooter over a year ago to help with our rental properties. They have been absolutely amazing! We couldnt recommend them more for any plumbing issues! The technicians are very knowledgeable and the dispatchers and office staff are very professional and helpful.

Review 95 (2023-10-30 - Rating: 5)
I am very happy with how quickly Roto Rooter filled the request. Trayce responded to the service call. He was very professional, knowledgeable and I very much appreciate his help. I would 100 % use Roto Rooter again.

Review 96 (2023-08-21 - Rating: 5)
Trayce was awesome. He explored all avenues of possible issues, and didn’t leave until all were exhausted. Very professional and listened to what my worries were attentively. Highly recommend.

Review 97 (2024-07-24 - Rating: 5)
Nate was very friendly, hardworking and professional. Very pleasant experience.

Review 98 (2022-12-18 - Rating: 5)
We experienced a broken pipe around 4 pm on a Saturday. We called a few places that claimed to be 24 hour plumbing services, but only a message could be left. With Roto-rooter, there was an option to press a number for emergencies that routes to a live operator. Within about 15-20 minutes of placing the call, Cullen was at our home. He was able to quickly find the leaks (more than what we originally thought) and repair them. He was very professional, and we are very pleased with the work and the warranty as well. I definitely recommend using this company for your emergency plumbing needs!

Review 99 (2023-04-06 - Rating: 5)
I had a major problem with my sewer line being backed up and could not reach the plumber I usually use so I called Roto-Rooter. They were able to send their technician Carl, who arrived within two hours of my call. I was very impressed with his knowledge and ability to solve the problem. He was extremely thorough and made excellent recommendations on avoiding some of the problems Ive been having in the future. Next time I need a plumber Ill be sure to call Roto-Rooter and ask for Carl.

Review 100 (2023-06-06 - Rating: 5)
The technician, Carl Augustin, was very polite. He was professional and efficient. He knows his job and does it well. I would definitely recommend RotoRooter and will ask for Carl if the need arises in the future.

Review 101 (2022-10-27 - Rating: 5)
From the moment I called the rep. Was very attentive and listened to my concerns, schedule it right away, technician was really the best, very professional, clean and knowledgeable, we have a little hiccup, but he resolve to our complete satisfaction, definitely worth it to have this company coming and take care of us, the bathroom looks amazing, no leak, and he left everything very clean and tidy. Will call them back again when we are ready to renovate the bathroom. Trust them, their works speak Marvelous of their professionalism.

Review 102 (2024-06-05 - Rating: 5)
Trayce was very knowledgeable and courteous. He was able to diagnose and fix the problem with ease

Review 103 (2024-03-12 - Rating: 5)
Shawn Houston and his trainee were awesome . Got the job quickly. We’re very pleasant, personable and respected the space they had to work with . Thanks guys !!!

Review 104 (2021-08-10 - Rating: 5)
Kenneth did an excellent job. I was able to be at the property, but he explained and walked me through every step. He was very meticulous he took time to locate the problem and gave me the best possible price and service. I highly recommend this company. Very customer friendly.

Review 105 (2023-01-12 - Rating: 5)
This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!!First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!!Office Manager…Excellent!!!Always professional, knowledgeable, patient, friendly and kind!!!I will always (as long as nothing changes) call Roto Rooter for all of my plumbing needs.Oh, and did I mention that they charge much less??? Very affordable.Thank you Roto Rooter

Review 106 (2020-09-06 - Rating: 5)
We had to go the night without water but roto rooter was able to come replace our open flowing faucet first thing the next morning. The tech has a good attitude and very knowledgeable about how to repair. He tried the less expensive route first and even though it needed the more expensive route, it was wonderful that he tried. I loved that when the office called and I couldnt answer the phone that they sent me a text. Wonderful job all the way around.

Review 107 (2023-12-21 - Rating: 5)
Roto-Rooter Plumbing did an excellent job replacing toilet tank components. I thank technician Trayce Audet from Roto-Rooter Plumbers of Augusta for his work, and Roto-Rooters dedicated staff for scheduling my appointment the same day and resolving the issue.

Review 108 (2024-12-16 - Rating: 5)
Dre did great job and was very helpful

Review 109 (2021-12-02 - Rating: 5)
My service tech Ben was super patient at finding my leak repair. He was very professional and did everything to have me and my family satisfied customers. This company was on time and the customer service reps were excellent as well. We would definitely recommend them and use them for future troubles if any. Thanks again

Review 110 (2023-06-20 - Rating: 5)
Britt was very professional and courteous, informative in letting us know what the problem was and how he was going to fix it. He was a delight to be around. Thank you Britt so much for helping us and getting the job done. Brownie points for everyone. 😁

Review 111 (2023-05-25 - Rating: 5)
Rae Bui was phenomenal! Ive never used roto rooter before, and he definitely set the bar as to what to expect from a professional, very courteous, informative, and saved me alot of time with how fast he was in and out. I definitely will not use any other company thanks to Rae!

Review 112 (2023-01-31 - Rating: 5)
I sent in a request due to poor management at my property and the manager reached out right away to assess the emergency issue. She sent someone right away! The technician was very nice, professional and quick! Will Recommend this company to everyone. I love great customer service!

Review 113 (2023-09-26 - Rating: 5)
Tryce did an awesome job. He talked me through the process and although there were challenges he stayed until the job was completed. Very appreciative of his work.

Review 114 (2022-01-28 - Rating: 5)
I set up the appointment late on a Thursday and Ben got to me by early Friday afternoon. He assessed the project, went for parts and had the job done by late Friday afternoon. He was timely and very professional. He had two separate issues to fix under our crawl space which is only about 2 high with duct work to dodge and very fine sand that creates its own problems. He repaired the PVC drain pipe from a tub that had broken loose from a cast iron waste pipe. Then, he had to cut out a section of cast iron pipe draining the kitchen sink, disposal and dishwasher because it had clogged and split. His pictures looked like well have no worries with either issue. I really needed a timely repair because the leak had damaged a major supply duct for our HVAC system to half of our L-shaped ranch. So, I didnt shop the price. Perhaps I couldve beaten the price a bit but I didnt think it seemed out of hand. Thanks to Ben we can move forward with the next issue asap ;)

Review 115 (2023-01-11 - Rating: 4)
Cullen was very nice, professional, and informative with me. Im very pleased with the service he provided. Roto-Rooter will always be my first to call when needed.

Review 116 (2023-03-14 - Rating: 5)
From the time we called to set up an appointment to the time our technician was done was 45 minutes. Casey was very professional, efficient and effective. We definitely recommend and would use again!

Review 117 (2024-01-12 - Rating: 5)
The service I received was prompt and professional. The team was knowledgeable, friendly and respectful. I would recommend Roto-Rooter to my family and friends.

Review 118 (2021-07-23 - Rating: 5)
Kevin and Ben are absolutely amazing. Incredibly friendly and professional. They look out for your best interest and make sure to completely get the job done. They explain everything as they go along and you can tell they genuinely care. I highly recommend raises for both of them!!!!

Review 119 (2021-11-05 - Rating: 5)
Roto-Rooter had a fast response time to my issue that needed same-day assistance.Kenneth was very friendly and professional. He repaired the issue that I initially called for, and then worked overtime to correct another issue that he found from a previous contractor installation that had not been completed successfully.

Review 120 (2022-04-29 - Rating: 5)
Mr O. Walker came out for an after hours service call. He was the most professional service repairman I’ve met since moving to the state of Ga. He was very knowledgeable and he kept me informed throughout the repair. He is definitely my first choice for future plumbing repairs or projects. Mr O. Walker, 5 star service

Review 121 (2023-08-25 - Rating: 4)
Very professional but just had a lil accident.

Review 122 (2021-06-17 - Rating: 5)
The Plumber was friendly, personable and expressed his willingness to find and fix the problem. I have no complain about his efforts. He seemed knowledgeable of what needed to be done. Only concerns was followup and letting me know the game plan. A game plan has now been implemented. I am satisfied and have no problem letting employee continue the work he started. I just need the work completed in a satisfactory manner.

Review 123 (2020-06-28 - Rating: 5)
My Service Pro Kevin Franklin did a great job. He came on after hours and fixed my problem quickly. He is very knowledgeable and professional. I highly recommend this company and in particular Kevin! I am a Very satisfied customer .

Review 124 (2024-04-19 - Rating: 5)
Tracye was very helpful and was sure to share with me what he discovered and the solution to the issue causing water to backup into my shower

Review 125 (2023-07-31 - Rating: 5)
Roto Rooter was very expensive! $251 for a new filler valve! But Rae was on time and very nice, informative and efficient. I liked him very much.

Review 126 (2022-12-08 - Rating: 4)
Carl was wonderful! Very knowledgeable, attentive to details and passionate. I will definitely use them and request Carl for any plumbing work. Thank you, Carl Augustin! You are a huge asset and bring value to Roto-Rooter. Greatly appreciated!

Review 127 (2019-11-14 - Rating: 5)
We have had them come out several times to complete a job that seemed to be the most complicated concept. They were great and always flexible so that we could make sure we had the proper system to get the job done. Kevin really helped get everything set, and let us know what was going on each step of the way. He went the extra mile to make sure everything was as we needed. If we had any questions after they left, just to verify the ladies in the office would contact the tech and have them call us so that we could make sure every question was answered by the person doing the job. Would highly recommend them and will be using them in the future.

Review 128 (2022-01-18 - Rating: 5)
Ben and the other technician were great! He knew almost immediately what the issue was and fixed it quickly. Very knowledgeable and even gave me info on the deeper issue that’ll have to eventually be fixed. They really deserve a raise this was the best plumber experience I’ve had by far thank y’all!

Review 129 (2020-02-07 - Rating: 5)
The technician Kevin was extremely helpful and very honest. He was up front and honest about everything and didn’t try to get over or charge me for anything more than I needed. He has very good people skills and worked very diligently yet thoroughly. I HIGHLY recommend!

Review 130 (2024-09-22 - Rating: 5)
Cullen was the Roto-Rooter technician that provided my service. Cullen was very polite, professional and knowledgeable. He assessed the problem and knew right away what was wrong and how to fix it. He explained his findings to me, told me what he was going to do to repair the problem and tested everything afterwards to ensure it was working properly. I really appreciate the prompt service Cullen provided.

Review 131 (2019-12-05 - Rating: 5)
If you are lucky enough to get Kevin on your service call, you won the lottery! In this world of lost customer service skills, Kevin knows the value of customer service. He has renewed my faith in humanity. I don’t doubt that Kevin will one day be a manager. He was on time, polite, efficient, and got the job done. Can’t ask for more than that.

Review 132 (2018-03-29 - Rating: 5)
The guys that serviced my house were so pleasant and easy to work with. This company offered SAME DAY SERVICE after two other companies could not fit me in for two weeks. They even came back the day my appliances were installed to make sure that the water line was attached properly. I cannot thank Roto-Rooter enough. You took so much stress off my plate and made my move-in process much easier. Thank you so much!!!

Review 133 (2024-04-19 - Rating: 5)
Great experience. Professional and pleasant. Shawn was a great guy and answered any questions I had.

Review 134 (2024-10-09 - Rating: 5)
Nate was polite and worked hard to solve the problem. He couldn’t have been more professional. We appreciate him and Roto Rooter very much.

Review 135 (2022-12-14 - Rating: 5)
Cullen and the other guy showed up at the time that was given. Gave me an estimate and got the job done quick and efficiently. Would definitely recommend their services!

Review 136 (2024-01-17 - Rating: 5)
Cullen and Nate showed up, quoted a price, and got the job done. They were professional and knowledgeable.

Review 137 (2023-02-01 - Rating: 5)
I called Roto-Rooter after getting the run around from my home warranty company. The response was fast, Casey was prompt, courteous and professional. I would definitely recommend him and Roto-Rooter again.

Review 138 (2022-10-04 - Rating: 5)
LaTonya was very nice and sweet to me even though I was panicked over the phone. Carl who came out was phenomenal! Super friendly, explained the process and options available to me and I will 100% use them again!

Review 139 (2023-03-27 - Rating: 5)
Had a random flooding in our bedroom on Sunday. They sent someone out within the hour! Brett searched high and low, checked every possible cause. Unfortunately we didn’t find the leak but we did find a crack in the foundation :(. Regardless, Brett was great and determined to help.

Review 140 (2020-03-07 - Rating: 5)
Let me start by saying, Kevin deserves a raise!!! I read a lot of reviews about roto-rooter. I must say, I was very impressed!!!! Kevin is the best service representative I’ve met in a long time. He’s very professional, courteous, and down to earth!!! He explained everything very thoroughly, and was very prompt at providing the service.

Review 141 (2024-11-20 - Rating: 5)
Quick fast professional and did what they said they were gonna do. Cullen was the man

Review 142 (2018-01-05 - Rating: 5)
Best experience ever. Drew came out and finished the job quickly and was so nice! Our shower was leaking, so we decided to fix it ourselves and ran into some issues. He explained everything to us, found out what the problem was, and fixed it right there. Really great service and really great guy. Thanks!

Review 143 (2020-06-24 - Rating: 5)
I requested an appointment for a leaky shower faucet. The Roto Rooter team came the next day to assess the issue. Ben, the technician was amazing. He was very knowledgeable about the entire process, he explained things to me in layman’s terms which helped me (a non-mechanical person) understand the issue and what needed to be done to resolve it. He was very polite and took care if the issue with ease. This has brought me great happiness and satisfaction as home repair issues always stress me out. I highly recommend the Roto Rooter team for your next plumbing service need.

Review 144 (2021-01-26 - Rating: 5)
Kenneth is a master plumber and a godsend! Although he wasnt the same plumber that gave me the original estimate, Im so glad he was the one to complete the work. He came in with fresh eyes and an open mind so much that he was able to repair my problem for less than originally quoted!! He saved me money, time, and the task of outsourcing drywall repairs. Roto-Rooter definitely has a winner on their team!

Review 145 (2023-04-01 - Rating: 5)
I recently had major surgery and my caregiver informed me that we had no hot water. Freak out because I couldn’t move but my friend was googled “plumbing” and the first listing was RotoRooter. She called and what luck on a Friday afternoon. The technician Cullen was here in a half hour and LaTonya did a superb job of getting him here ASAP.Need a plumber? Call LaTonya at RotoRooter. The service call

Review 146 (2020-05-05 - Rating: 5)
I had a pleasant experience from start to finish. Kevin F. was the technician assigned to the job. He was very friendly, informative, timely, and professional throughout the experience. I would definitely trust them again with my plumbing needs!

Review 147 (2020-04-28 - Rating: 5)
The technician Kevin arrived in a clean truck wearing a clean uniform. He was very friendly and professional, taking time to explain to me the issue and how he would correct it. After quickly clearing the blockage, he offered suggestions on limiting a re-occurrence of this problem. Very, very satisfied! TY Kevin!

Review 148 (2023-10-27 - Rating: 5)
Good quality service and the technicians were courteous and kept me up to date on what the issue was and got it fixed. Happy customer here.

Review 149 (2024-09-05 - Rating: 5)
Fantastic service very knowledgeable and competitive rates’

Review 150 (2021-07-10 - Rating: 5)
RotoRooter is our go to for any plumbing service! The agent they sent out, Kenneth, was so helpful and fixed our issue in less than an hour. He was prompt, professional, and got us back up and running so quickly!

Review 151 (2018-07-07 - Rating: 5)
I contacted Roto-Rooter on a Saturday due to an emergency with a leak. My call was answered right away and Holly was very nice and helpful; I even received an email with the Tech’s name and picture. Justin arrived at my home and was very professional and courteous. He identified the problem right away. Excellent service and experience! Would definitely recommend and use this company again.

Review 152 (2021-03-10 - Rating: 5)
Roto-Rooters Technician, Ben, was very knowledgeable and professional. After listening to the concerns/issues I presented to him and upon further inspection, he accurately determined that it was my septic system. During the process, we also discovered that I had two tanks. Ben went above and beyond my expectations.Thanks, Ben, for a job well done. I highly recommend Roto-Rooter for their services.

Review 153 (2024-03-25 - Rating: 5)
Draike was professional and efficient. We are very happy with our experience with him.

Review 154 (2021-09-20 - Rating: 5)
We will use for sure. Tech, Kevin was very professional and he was patient in pulling back the camera that I could see what he was seeing and explaining when we came to another collection of waste in the pipe.. several times. He was never impatient. We were not able to use this service now for air conditioning went out. We will be revisiting once the air has been addressed for sure

Review 155 (2018-09-22 - Rating: 5)
I called Roto rooter and talked to Rachel. Very sweet and professional. Told me everything I needed and had someone out to my house in less than an hour on a Friday night. Darren did an awesome job and was done in less than 30 minutes. Sinks draining again and my wifes happy.

Review 156 (2022-10-04 - Rating: 5)
I had a seriously clogged toilet. Carl informed me that the 2 ply toilet paper is a huge culprit :(He was fast, super friendly, and left my toilet looking much cleaner than when he went in.. like, there was build up from the previous owner I couldnt scrape and Carl removed them.The price was high but, it was same day service (within 2 hours even), he cleaned the bowl and tightened the seat, instructed me on which toilet paper and tools to get if I have another clog the plunger cannot tackle, and theres a 30 day guarantee. So the price was high upfront but I feel it was worth it.

Review 157 (2024-04-05 - Rating: 5)
Nate & Gerardo came out to determine the cause of my clogged sinks. Nate was very thorough and decided to take the best route (not the most expensive) to fix the issue. Nate did a phenomenal job with the assistance of Gerardo. Drew, the supervisor stopped by and agreed that Nate corrected the problem. I am alway impressed with the Roto-Rooter team and it is the only company I call for drain clogs and plumbing.Thanks Roto - Rooter!!!

Review 158 (2021-03-11 - Rating: 5)
LaTonya was really helpful with scheduling a plumber to visit during the times that best work for us. Ben was really knowledgeable about the issue we were having and even gave us some insight for any future issues we may have. We will definitely use them again for any plumbing issues we have.

Review 159 (2020-01-15 - Rating: 5)
I had a bad leak into my dining room from my upstairs bathtub. I paid $185 for them to come out and tighten the drain on a Friday night (with no after hours charge since i scheduled earlier) only to end up with a pool of water after they left from attempting to take a bath. They came back Monday morning and spent about an hour fixing the issue and making sure there were no additional leaky spots all free of charge. They were beyond nice and respectful and were extremely apologetic for the first attempt. Absolutely thrilled with the service! 10000% would recommend! Thank you!

Review 160 (2023-05-11 - Rating: 5)
Mr. Augustin, was very professional and on-time. Also provided awesome tips to help me moving forward when it comes to preventive measures. I will use this come again for my plumbing needs.

Review 161 (2024-05-30 - Rating: 5)
Thanks to Jake. He is an asset to your company. He was very professional and effluent thanks again Jake

Review 162 (2024-12-16 - Rating: 5)
Great service! Quick response.

Review 163 (2024-08-13 - Rating: 4)
The job was done by a well-spoken technician who was knowledgeable and informative. However, the work was expensive. You pay for the name.

Review 164 (2018-04-14 - Rating: 5)
Called on Saturday about a leak and they came right out. Other “24 hour” companies couldn’t show up for two days! It was difficult to find the source of the leak so the plumber called his supervisor who came over in 15 minutes to help (and it appeared to be his day off). Within 30 minutes they had completed the repair. Very polite and friendly. Excellent customer service! I’ll definitely use them again if needed.

Review 165 (2023-06-12 - Rating: 5)
These guys did a great job and were very professional! When you have a moment can you text me the address where I can drop off a tip to buy them lunch, thanks.

Review 166 (2020-07-22 - Rating: 5)
I have been looking for a plumber during this Covid19 crisis and everyone I called either never showed up or try to over charge me rediculous estimates. Roto-Rooter plumbing came through on time😍 had excellent customer service 💯💯and did not rob me🙏🙏. My plumbing works better than it ever has before❤❤❤ I would recommend this company to everyone in the CSRA area. Kevin F is the best and I believe him and his partner are the best plumbers in the area hands down.I will definitely refer and recommend this company!!!Thank you all so much!! My family and I are truly thankful for everything.

Review 167 (2024-05-28 - Rating: 5)
Draike was very knowledgeable and helpful, and he provided service in a timely manner. Thank you for your help!

Review 168 (2024-08-04 - Rating: 5)
Draike was great. Made sure to get what he needed and got the work done in good time. Highly recommend.

Review 169 (2021-11-27 - Rating: 5)
Ben was amazing! He was very knowledgeable and explained the problem and how he was going to fix it! He is very friendly and would definitely use this company again because of him.

Review 170 (2024-01-16 - Rating: 5)
They were very professional assessed the needs and provided adequate repair to my valve I would recommend them to anyone

Review 171 (2023-09-19 - Rating: 5)
Trayce & LaTonya were courteous & professional. They kept me informed on appointments & arrival time. I highly recommend this service.

Review 172 (2020-12-04 - Rating: 5)
Ben Foskey was excellent! His knowledge of his craft and customer service was astonishing and refreshing! He unclog our main line in minutes after starting. Totally recommend Ben! Definitely will use again!

Review 173 (2018-12-12 - Rating: 5)
We had a big problem at our house with our sewer line. Darren came out and worked very hard to solve our problem, but was unable to. It was determined we needed to have our sewer line replaced. A few days later, Darren returned along with Cliff, and they did a really nice job replacing our line as well as some other work above and beyond our expectations. Cliff had to come back a couple of days later to do some follow-up work, but in the end they both resolved our drainage problem. I highly recommend them for work for anyones plumbing issues.

Review 174 (2022-05-26 - Rating: 5)
Will definitely call them again. The lady that scheduled our appointment was very professional and efficient. Carlos the plumber knew just how to resolve our problem. Very good experience with a bad situation. Many thanks.

Review 175 (2022-06-18 - Rating: 5)
Technician Robbie Barwick came out and gave me an estimate of under $100.00 and was very knowledgeable and professional at what he was doing to fix the faucet in my bathroom tub. I had another plumber company to give me an estimate and they was going to charge me hundreds of dollars for a job that was a $100.00 I will be using Roto-Rooter Plumbers going forward. Thank you 🙏🏾 Robbie Barwick