Benjamin Franklin Plumbing of Augusta

Photo of Benjamin Franklin Plumbing of Augusta

Located in North augusta, South Carolina

Address: 10985 Atomic Rd, North Augusta, SC 29841, United States

Phone: +1 706-869-8889

Rating: 4.9

Services

  • On-site services
  • Online estimates
  • Repair services
  • Credit cards

Categories

  • Plumber
  • Gas installation service
  • Repair service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-29 - Rating: 5)

    Benjamin Franklin Plumbing installed our hot water in 2009. We knew we needed a new one so the phone call was a very easy one. Benjamin Franklin Plumbing did not disappoint. From the first phone call, to the service, to the professionalism, to the installers and even the price --- Outstanding! Highly recommend! Five stars!!

  • Review 2 (2024-10-02 - Rating: 5)

    I called during hurricane Helen. Tristan arrived and gave me an estimate the same day. He quoted me a fair price and I agreed. The service was very professional as the two plumbers fixed the issue the next day. Great job!!

  • Review 3 (2024-12-26 - Rating: 5)

    Christmas Eve about 2pm my kitchen disposal failed with a resulting flood of dirty water. Both my children were with me from out of town with their families and preparations were underway for a family dinner. Benjamin Franklin Plumbing of Augusta responded to my desperate phone call with a technician (Jordan) within an hour. He diagnosed the issue, replaced and replumbed the disposal, and left by 4 or so. He was extremely courteous, competent, neat & clean. In fact, its not an exaggeration to say he rescued my familys Christmas. This is not the first time Ive used BFP and this is a typical response for them. I recommend BFP wholeheartedly and cant praise Jordan enough. Thank you!!

  • Review 4 (2024-08-27 - Rating: 5)

    This company could not have done a better job. Had a bad leak in the crawl space under my house. Happened overnight - I called in the morning. They called me back when they had an opening. The plumber was very nice, informative, and did an efficient repair as quickly as could have been done. And came with a 2 year warranty. I would not think twice about calling Benjamin Franklin again for any Plumbing problem.

  • Review 5 (2024-09-23 - Rating: 5)

    Benjamin Franklin did a great job just when I needed it most. Monica called first thing and got me on the schedule. Austin showed up shortly thereafter and worked all day on the plumbing/drain issues. He was prompt, informative, and polite. I’m thankful to now have a plumber in. Benjamin Franklin.

  • Review 6 (2024-12-27 - Rating: 5)

    Jordan did a great job & explained everything he was doing very professional !! Would recommend Jordan & Benjamin Franklin Plumbing to all my family & friends ‼️

  • Review 7 (2024-08-20 - Rating: 5)

    I had my old house and yard waterlines done in Pex piping. Jordan stayed extra time to make sure everything was done right. He even put a house shut off valve in my bedroom closet. Very convenient. Jordan even went into my hot attic in August and wrapped the Pex pipes in insulation. Never complaining. Also, a worker messed the siding up and Jordan replaced and put it up. They cleaned up everything really well. It took 5 days to complete the job. I have used them for years to do my plumbing. They get an A+ from me.

  • Review 8 (2024-07-08 - Rating: 5)

    Pros: Robert was fantastic. Diagnosed and repaired with very knowledgeable, kind, friendly service.Cons: Took an extra two days due to scheduling issue, had to wait longer than expected on the repair day, and had a bit of sticker shock with the actual price, and received no consideration for my wasted time or delay in repairs.

  • Review 9 (2024-11-19 - Rating: 5)

    Jordan came on time and the office even called before they left. It was a quick and easy job and he knocked it out quickly and now we have water again.

  • Review 10 (2024-07-29 - Rating: 5)

    Ricky is the best! He has come out twice in the last month fixing things the flippers did wrong on this house we just bought. Ill have him out again.Im sure there are cheaper plumbers, but I trust them that they will do it right and recommend them.

  • Review 11 (2023-06-15 - Rating: 5)

    Darren and Tristan did and outstanding job. They were very professional in their craft and duties. Extremely detailed oriented and kept me informed throughout the process. These guys are certainly a credit to Benjamin Franklin Plumbing. If you have any plumbing problems make one call and consider it done. You’ll be happy that you did. Thanks!

  • Review 12 (2024-10-21 - Rating: 5)

    Tristan did a fine job for us and explained all our options available to us. My only regret is we didn’t call you sooner.

  • Review 13 (2024-10-23 - Rating: 5)

    Ricky is awesome!!! Totally saved my bacon. Very pleasant man. Enjoyed him. Highly recommend

  • Review 14 (2024-06-24 - Rating: 5)

    Ricky was very thorough, professional, and knowledgeable. He took the time to diagnose the difficult-to-find plumbing issue in my yard, and went above and beyond to make sure it met his own standards! He always communicated updates and made feel prioritized. Would happily use Benjamin Franklin again!

  • Review 15 (2024-09-13 - Rating: 5)

    Jordan was amazing, personable, and professional. He found and fixed problems i did no know i even had. Highly Recommend!

  • Review 16 (2024-11-08 - Rating: 5)

    Great service. Everyone is friendly, very helpful. The plumber who came out, Tristan, was very friendly, very efficient, took him no time to identify the problem and fixed it all. Reasonable price too. Have used them before, will definitely use again if needed, and highly recommend them to anyone needing plumbing services.

  • Review 17 (2024-04-30 - Rating: 5)

    Jordan was extremely knowledgeable, professional and experienced. He took what limited information I provided about my issue and quickly offered a solution. He explained what he would do and then explained pricing. He covered warranties and told me that my satisfaction was his top priority. I am extremely pleased with Jordans work and believe it is a great value for the price. I will definitely use Benjamin Franklin Plumbing of Augusta again and whole heartedly endorse and recommend them. Thank you Jordan for your wonderful service!

  • Review 18 (2024-08-09 - Rating: 5)

    Benjamin Franklin plumbing and technician Rickey Henderson did an exceptional job fixing my sink valves and four toilets. Exceeded my expectations with prompt and courteous service.

  • Review 19 (2024-08-15 - Rating: 5)

    Wonderful job, fast and tech explained exactly what he was doing. Very courteous. We always rely on Ben Franklin to get our job done. They are the best.

  • Review 20 (2024-07-18 - Rating: 5)

    Robert replaced 40 yr old kitchen sink drain line in tight crawl space. Outstanding customer service and work! Highly recommend

  • Review 21 (2024-08-13 - Rating: 5)

    Mr Ricky Henderson he was very nice he was very knowledgeable he cleaned up behind himself after he did an excellent job we were so pleased with the service and we will be using them again for our plumbing and I will tell my family members about him and the company thanks so much Mr Henderson for a good job well done

  • Review 22 (2024-04-26 - Rating: 5)

    We had Jordan and Kyle come out to check for a possible gas leak from our tankless hot water heater. They were absolutely fabulous. They went under the house, checked all the connections, tested the system thoroughly.They were so professional, courteous and knowledgeable. I would have them a higher rating if I could. They put our minds at ease.We highly recommend them.

  • Review 23 (2024-09-10 - Rating: 5)

    Austin did great! Very polite and answered all questions thrown at him. Looking forward to future services with the company!

  • Review 24 (2024-07-02 - Rating: 5)

    My wife was there when he was servicing our emergency plumbing crisis. He was very professional, timely, and knowledgeable. He apparently went out of his way to explain everything to my wife. Would recommend this company to anyone with plumbing issues especially in a pinch.

  • Review 25 (2024-09-11 - Rating: 5)

    Fair price especially given the time he took to get the job done. Under an hour and working great!

  • Review 26 (2024-10-03 - Rating: 5)

    Jordan explained every thing he needed to do, when he would be done and how much it would cost. He takes pride in his work which was beyond expectation.

  • Review 27 (2024-06-12 - Rating: 5)

    Very prompt response from my initial request. Scheduled within a few days, excellent communication from arrival to costs. Plumbing isnt cheap, but I appreciate that the work is under warranty for several years.

  • Review 28 (2024-03-07 - Rating: 5)

    Jordan was extremely professional, polite and friendly. He explained everything he was doing as he went along and helped me understand how my plumbing worked. I would wholeheartedly recommend him to anyone with a plumbing problem. Thanks Jordan for a great job! 😃

  • Review 29 (2024-04-26 - Rating: 5)

    Dalton was great! He was nice, professional, fast, and informative! Our washing machine drain wasnt draining properly and he made quick work of it and answered all of my husbands questions!We recently moved and had an issue with our water line going to our refrigerator and Tristan came out, a day early! He was professional, kind, courteous, and quick! He told me the issue and got it fixed quickly! This is the only plumbing company we will use for any future issues!Jordan was awesome! A day early, again! We will never use any other company! He was so helpful and extremely informative! This is, hands down, the best company out here!

  • Review 30 (2024-04-27 - Rating: 5)

    Jordon was very friendly and helpful. He was knowledgeable and knew what he was doing. He repaired the leak as quickly as possible. Benjamin Franklin is the company to call for quick and courteous service. Well done, Jordon. Thank you so much.

  • Review 31 (2021-12-21 - Rating: 5)

    Very professional staff and excellent service. Much more affordable then other plumbers. So happy we used them. The technician Jaime was very informative and nice. Will definitely used Benjamin Franklin again.

  • Review 32 (2024-12-03 - Rating: 5)

    Very professional service from Tristan. He was thorough and explained everything very clearly.

  • Review 33 (2024-07-25 - Rating: 5)

    Ricky repaired our leak on tub faucet. He was awesome! Highly recommend this company! Thank you again!

  • Review 34 (2024-01-22 - Rating: 5)

    Called Benjamin Franklin for an emergency situation and they had someone out within 2 hours. When Dalton arrived he was professional, courteous, and well mannered. He explained exactly what he wanted to do and got approval before doing any of the work, did all of the coordination to get what he needed, and even explained what caused the issue in the first place.Give Dalton a raise!The company stands behind their work and gave me a two year warranty on the repair. 10/10 recommend and will call them again if I need any work done!

  • Review 35 (2024-06-21 - Rating: 5)

    Robert Shipley was our tech & he was very professinal & polite. He gave us a quote & completed the work efficiently. He showed us the part that was removed. We will call again if we need a plumber.

  • Review 36 (2023-10-27 - Rating: 5)

    Dalton was very kind, professional, patient, understanding, and was very detailed in what needed to be done. Really appreciate someone who is understanding and gives us time to figure things out. He fixed our leak issue in a timely manner (same day he was dispatched to quote us). Thank you for everything!!!

  • Review 37 (2024-06-03 - Rating: 5)

    Very courteous and helpful, went above and beyond. Took his time to make sure the sink was draining as it should. Told me how to keep it running well in the future. Did a great job.

  • Review 38 (2023-11-11 - Rating: 5)

    Jordan was beyond excellent. He was so informative and kept me informed of every step along the way. He cleaned up everything and possessed a great attitude. I DONT WANT ANYONE TO WORK AT MY HOUSE!! Only him… Also the service from the beginning to end from the call to the time he was there was very quick and effective. When a water heater goes you need it fixed that day or replaced that day not wait the whole weekend.. Benjamin Franklin is very punctual.

  • Review 39 (2024-04-18 - Rating: 5)

    If you want your plumbing done professionally, accurately and transparently there’s no other place to go!!! Jordan Vogt came out and could not have done a better job he explained everything he was going to do in detail before it the work started and explained prices before they started to work so there were no surprises. I highly recommend to anyone in need of plumbing to contact them I highly doubt you will find anyone who does the job better!!!

  • Review 40 (2024-10-29 - Rating: 5)

    Austin was professional, honest, friendly and went above and beyond what he was asked to complete.

  • Review 41 (2024-03-08 - Rating: 5)

    Great experience! Explained the process well and tried his best for the easiest fix before heading to the more involved fix. Went above and beyond cleaning after himself, picking up packages from front door and hooking up washer after completing the work.

  • Review 42 (2023-05-23 - Rating: 5)

    Dalton was wonderful. I was his first appointment for the day and unfortunately while replacing what was needed, we found other issues that needed to be fixed. Dalton took his time and the patience needed to ensure our shower is now working properly. I hope the next customers are courteous to him because my appointment took longer than expected. We will use Dalton and the company again if needed.

  • Review 43 (2024-01-08 - Rating: 5)

    Very pleased with the services provided. From a first of three plumbers called on Saturday, Benjamin Franklin was the only one who answered the phone and I set the initial appointment for Wednesday morning. I called later the same afternoon and updated the scheduled appointment to Monday morning, 8-12. Received a call from the office at 8:18. At 8:26 I was opening the door to the technician, Robert. The entire experience was positive and professional, and very reasonably priced. I highly recommend the services provided by this company.

  • Review 44 (2024-02-12 - Rating: 5)

    Tristan and Kevin were very courteous. They let me know what the plans were and kept me updated. They answered any questions I had and ensured that I understood. If I were to have problems again, I would want these two to return. My problem was fixed. Thank God.

  • Review 45 (2023-09-29 - Rating: 5)

    Tristan was amazing in fixing the water hammer issues. We got a call and a text before he arrived, which is nice so we knew who was helping us today. He introduced himself at the door and was very professional and asked what the problem was? He listened about our problems and explained to me the possible issue. After the inspection he knew it was the pressure valve and it had failed. He presented us with the repair cost before any work was done. We agreed to the price and within 30 minutes we had water again without water hammer. Thank you Tristan and your knowledge and expertise to help us.

  • Review 46 (2023-12-26 - Rating: 5)

    I called in an emergency situation. I called every local plumber. They were the first to get back to me. Lisa was amazing. She was thorough, compassionate, and detailed. She was awesome in helping me. Dalton showed up while before expected. He was friendly, not condescending in his explanation, and was quick in his work. I feel like I overpaid. But I dont necessarily mind as I was in a bind and they were superheroes to my rescue!

  • Review 47 (2024-03-26 - Rating: 5)

    Great job today by Benjamin Franklin Plumbing. Id still be watching YouTube trying to figure out what was wrong so I could DIY to save money. Worth every penny to have Jordan fix 3 items in short order. Everything was clearly explained, respecfully presented and finished on time as promises. Highly recommend them.

  • Review 48 (2024-01-30 - Rating: 5)

    Robert was very nice and professional. He checked out my plumbing issue, explained to me what the problem was and quoted me a price. He also gave me two options. He did the repair expeditiously. Thanks

  • Review 49 (2024-03-24 - Rating: 5)

    Fair price, quality, quick service replacing a gas water heater. Clean-up and removal of old heater was very well handled. I would use them again for all plumbing needs.

  • Review 50 (2024-01-07 - Rating: 5)

    Darren from Benjamin Franklin plumbing was very helpful and most professional with his knowledge and installation of our water heater. We appreciate his attention to detail and that he took his time to make sure the unit worked. I’d easily recommend Benjamin Franklin Plumbing to anyone who has a need for those services.

  • Review 51 (2024-02-01 - Rating: 5)

    Robert Shipley did an awesome job for me today in repairing a leaking toilet. He has excellent customer service and communication skills. Owens Plumbing responds quickly when a customer needs emergency diagnosis and repair. A great team there also. THANK YOU!

  • Review 52 (2024-08-02 - Rating: 5)

    Jordan our plumber from Benjamin Franklin plumbing was fantastic.Will always use them on any future plumbing projects.

  • Review 53 (2023-09-02 - Rating: 4)

    I woke up to no water and called Benjamin Franklin on advice from my sister. Good choice! The work was a little pricey, but the customer service was superb. They were able to schedule a service call very quickly and the service man arrived promptly. As I said the work done was pricey, but it was completed quickly (even though it involved digging to get to the water line) and to my satisfaction. The whole thing from first call to final payment took 3 hours. That has NEVER happened before with any plumber ever. So I guess the high cost was worth it.

  • Review 54 (2024-03-19 - Rating: 5)

    My name is now Patsy Bickley:I am so Happy with my “New, go to Plumber”, Robert Shipley! He was soPunctual, Professional, courteous, Knowledgeable and personable!He got right to work & fixed my washing machine drain! He explained what he was doing & about my drain lines! I’m a retired RN & therefore very Curious as to how things work! By the time he left, I felt he could be a “ Cherished” Family Member!😊I will definitely use Franklin Plumbing, from now on & recommend to others!

  • Review 55 (2024-07-03 - Rating: 5)

    Had another great experience with Benjamin Franklin, a great team came out and installed our tankless. Head office kept us updated, and tech was helpful and informative and got the job done in rapid Time.

  • Review 56 (2024-01-09 - Rating: 5)

    I couldn’t be more satisfied with Benjamin Franklin Plumbing & with the service they provided. The technician (Dalton) was punctual, professional, and demonstrated incredible expertise in resolving the plumbing issues at hand. Their attention to detail and commitment to ensuring a thorough job was phenomenal. I highly recommend their services for anyone in need of reliable and skilled plumbing assistance. You won’t find anyone better in the CSRA!

  • Review 57 (2023-05-02 - Rating: 5)

    Amazing plumbing company. We had a partial blockage on our pipes. They took the time to show me where the blockage was forming and tips on how to prevent it from happening again. They give a four hour window of when they are coming but they call you when they finished up the previous job to let you know they are on the way. Great customer service and the technician Dalton was very polite and knowledgeable. Would highly recommend.

  • Review 58 (2024-03-05 - Rating: 5)

    Benjamin Franklin Plumbing always does wonderful and prompt work for us. We recommend them highly! We especially appreciate their coming out for emergency service for us last weekend.

  • Review 59 (2024-01-31 - Rating: 5)

    Jordan was excellent! He took the time to explain everything carefully to my mother and me. He was courteous and professional and we will definitely be calling on Jordan and Benjamin Franklin Plumbing in the future.

  • Review 60 (2024-05-18 - Rating: 5)

    Tristan was awesome! Explained everything in an easy to understand way, took time to answer my questions and his personality was very positive. He was very respectful, wore shoe covers, did the job quickly, and cleaned up before leaving. We are very grateful.

  • Review 61 (2024-10-15 - Rating: 5)

    Austin was very timely and professional. He worked diligently to find our problem making sure to check in step by step so that we were on board with the plan. He was courteous and went above and beyond to clean up after himself and make sure we were satisfied with our experience. He developed a plan and I appreciate all his hard work!

  • Review 62 (2022-05-16 - Rating: 5)

    Dalton did an amazing job of replacing our pipes and explaining the issue and giving honest advice and options on what needed to be done. He even hooked my washing machine back up for me when he was finished. Was very polite and super helpful! Would definitely use their services again and would highly recommend them to others. Thank you for a job well done.

  • Review 63 (2024-12-20 - Rating: 5)

    The technician, Tristan, is an excellent representative of your company. Very knowledgeable, professional, and personable. I am very pleased with Benjamin Franklin Plumbing. Dr. Stein

  • Review 64 (2023-07-15 - Rating: 5)

    Thank you for sending Dalton to diagnose our water hammer issue after installing new irrigation. We are so pleased to have things quiet again. He was very polite and knowledgeable. We will definitely ask for him again should we have any other plumbing issues.

  • Review 65 (2024-10-11 - Rating: 5)

    Rickey was prompt and began work immediately. He was very thorough and surprisingly quick. He also was a very personable gentleman, polite and friendly. He represents your company very well and certainly is an asset to your business. We are well satisfied with Rickey and your company. Thank you for taking care of our problem and for sending this gentleman to handle the issue.Paul FarrisAugusta, GA

  • Review 66 (2023-12-19 - Rating: 5)

    Darren and Kevin both did a great job. I’ve had Darren do several jobs for me now. He is always polite, explains things and instills confidence in me that he is knowledgeable and capable.

  • Review 67 (2024-06-22 - Rating: 5)

    Technician, Triston, explained the process completely. It is expensive, however, it is money well spent. We know exactly what we are getting for the money. We are satisfied with the service. The tankless water system is an expensive piece of equipment, and we want it to be servicing us for many years to come.

  • Review 68 (2023-10-19 - Rating: 5)

    Technician Shipley was very professional, knowledgeable and diligent in his work. He listened to my description of the issue. consulted with the office on previous issues and worked quickly on the problem. He thoroughly explained each step of his process and offered preventive measures as well as long term solutions. He was proud of his company and bragged about the leadership, equipment and structure of record keeping. I will definitely use Benjamin Franklin plumbing again and ask for this technician

  • Review 69 (2023-11-30 - Rating: 5)

    Benjamin Franklin plumbing did a great job repairing 6 leaking pipes in my crawl space. Dalton Corley arrived on time. Quickly accessed my concerns and got busy repairing the leaks. Dalton was friendly, professional and knowledgeable. I highly recommend Benjamin Franklin plumbing service.

  • Review 70 (2023-06-26 - Rating: 5)

    Appointment made very quickly. Darren showed up on time. He took time to review several options to meet my request. He was very courteous and his work was professional. Thank you.

  • Review 71 (2024-02-24 - Rating: 5)

    We had a good experience with Robert. He was friendly, knowledgeable, and efficient. Overall, my experience with Benjamin Franklin was great! I would definitely call them again

  • Review 72 (2023-12-12 - Rating: 5)

    Derren determined the problem with my leakey faucet and explained in detail what it would take to repair it. He then gave me a quote. He had to get a part. But the repair did not take as long as he had quoted. I was very pleased with the job he did.

  • Review 73 (2024-11-01 - Rating: 5)

    Austin was absolutely amazing! he is so very polite, and very personable and professional. he’s thorough with his explanations as to what the problem was and the best solution, and he worked hard and fast. if I could give him 10 stars I would.

  • Review 74 (2024-02-13 - Rating: 5)

    Great job by Tristan! Very professional, courteous, and friendly. Explained in detail the issue and why I was experiencing it. Extremely satisfied with the work provided.

  • Review 75 (2023-05-02 - Rating: 5)

    Dalton is thorough professional efficient and personable. Explained his work gave options and made suggestions for things I was doing myself. Dispatch was courteous and expeditious about getting the technician to me. Thanks again

  • Review 76 (2023-08-14 - Rating: 5)

    Showed up when they said they would, checked in with me several times to let me know what was going on before they did it, had a clear pricing plan they stuck to and showed me ahead of time. Had a water main break outside the house, Jordan Vogt not only fixed it but reconfigured it to be simpler, more durable, and use a brass shut off valve in place of a plastic PVC shut off valve. $39 dispatch fee plus $345 for the water main repair.

  • Review 77 (2023-09-26 - Rating: 5)

    Jordon is very professional and very patient and understanding. He does great work! And he’s great at explaining what needs to be done and gives you all your options before he does the work.

  • Review 78 (2023-01-20 - Rating: 5)

    The service tech was available for an earlier time, which was great for me. He and his partner were fast, knowledgeable and efficient at their job. I am very pleased with my service, and I will always have them on call if I have other isssues!

  • Review 79 (2024-06-26 - Rating: 5)

    We are so impressed with the customer service we have received. We have been kept updated on what’s being done through the entire project. Jordan, Brandon and Winston have made a great team. Jordan coordinated our entire plan and carried it out professionally. My apologies to the excellent plumber named above as Winston. His name is Milton. So sorry Milton.

  • Review 80 (2022-06-01 - Rating: 5)

    Very nice and professional guy ! Kevin was his name ! Always ask for him!! Did 4 jobs by himself!!! And did it great to ! Everything looked so nice , we went over everything Kevin did together afterwards, he explained everything that was done and showed me . My kitchen sink pipes was replaced and no leaks! Our new toilets installed , we love them ! And most of all the new hot water heater!!! Best thing in the world and Kevin made sure he was running and working perfectly before he left !! Very professional and very knowledgeable about all questions we asked! Thanks Kevin so much for everything you did!! Thanks Benjamin Franklin for the fastest service I’ve ever gotten!!! Thanks to Monica & Krystal for the speedy service and very friendly and professional customer service!! We’re happy campers and returning customers .

  • Review 81 (2023-12-06 - Rating: 5)

    Darren did a great job! He was very respectful of our home and was very professional. I will call Benjamin Franklin Plumbing in the future should I have any plumbing needs!

  • Review 82 (2023-04-20 - Rating: 5)

    Jordan has been here three times. The first time he found a leak in our pipes outside. He stayed way past dark. He could have come back the next day easily, but wanted to get the job done completely that day. I requested he come back and get my bathtub drain and overflow hardware to match the rest of the bathroom fixtures. (I know this sounds silly, but it was driving me nuts.) He ordered the necessary parts and was back in a day or two, installed the hardware and, badda-bing, I’m smiling again! If I weren’t so old and married, I’d be after this guy. He’s so mannered and sweet. PLUS (I guess this is the BIG reason:) he knows his business and goes way beyond expectations. LOVE this guy. If I can’t marry him, I’ll have to adopt him! Great job!!

  • Review 83 (2024-02-09 - Rating: 5)

    Robert, came out today,punctual and very professional yes sir with every statement. Explained everything far as process and cost before hand. Excellent work...Thank you

  • Review 84 (2022-11-08 - Rating: 5)

    Jordan did an outstanding job. His attention to detail was above approach. Jordan explained what he was doing at every step of fixing the problem. He went above his job to make sure I was satisfied. His work ethic is beyond any one that has done work for me. A job well done. Thank you Jordan for your kindness and caring concern. Ms McLurkin

  • Review 85 (2024-07-02 - Rating: 5)

    Robert Shipley was my technician. He was very professional. He kept me informed on everything he did, even provided a video of what he did under the house. He tested the water lines before he left. I’m very happy with the service I received. This is the 2nd time I’ve used Benjamin Franklin. I highly recommend them!

  • Review 86 (2023-11-16 - Rating: 5)

    We had a difficult problem with a metal connector leaking under a sink. Dalton struggled as well, but did not give up. He finally got it to move a little and continued pulling until it was out. He replaced the old part and solved our problem.

  • Review 87 (2024-03-19 - Rating: 5)

    We’ve had Benjamin Franklin come out a few times now (a leak, tankless install, maintenance, etc.) and it’s been great each time: thorough, clear, punctual. Thanks Jordan and co.!

  • Review 88 (2023-08-05 - Rating: 5)

    First time using Benjamin Franklin Plumbing and highly recommended. Scheduling was easy and received an appointment fir the next day. Dalton was very professional, knowledgeable, and courteous. Thank you!

  • Review 89 (2022-07-21 - Rating: 5)

    Corey, our plumber came out within 45 minutes of calling, gave an honest and thorough assessment and walked us through all of our options. Our pipes had backed up and sewage flooded the bathroom. He went the extra mile to keep the cost down and got everything fixed. He took some extra time he did not need to in order to make sure it was done right. He was super professional and we would use his services again in a heartbeat!

  • Review 90 (2023-01-04 - Rating: 5)

    My toilet was rocking…not a good feeling. Ricky O’Shields was the technician who assessed, repaired, and cleaned up. He was thorough and professional. How much I appreciate his work! It looks like he wasn’t even here, but I know he was because my toilet is now sturdy🙂

  • Review 91 (2024-06-06 - Rating: 5)

    Great experience working with this company. They advise you of everything upfront. Very professional technician. Will use again.

  • Review 92 (2024-01-17 - Rating: 5)

    Professional, efficient and courteous. Always top notch service. Competition couldnt see us until Monday but was able to get same day service with Benjamin Franklin.

  • Review 93 (2022-09-08 - Rating: 5)

    Im HUGE on customer service. Dalton was a great example of great customer service. We called a previous plumber, and while they were nice as well, they werent able to clear it. He cleared the clog that we had in the kitchen sink literally in no time. I wish I could remember the dispatchers name. She was really nice. They couldnt get me in until next Tuesday, but they had a cancelation and was able to get me in on today. I would highly recommend! Thanks again Dalton. 😁

  • Review 94 (2021-09-24 - Rating: 5)

    Came earlier than the appointment time. Completed work quickly. Darren was very professional and personable. I would recommend him and Ben Franklin plumbing. Price was higher than I expected but work does come with a 2 year warranty.

  • Review 95 (2024-04-16 - Rating: 5)

    I have used Benjamin Franklin services a few times already and I am very impressed with how professional this company is!I certainly will use their service again and highly recommend them!

  • Review 96 (2020-01-08 - Rating: 5)

    Service was completed the same day I called with my issue. After asking questions/listening to what my options were, I ended up with a full water heater replacement, and Jamie made it happen. He went above and beyond from educating me on anything I wanted to know, all the way to cleanup and ensuring everything worked properly. He stayed as long as he had to (well into night shift hours), knowing he had a busy week and this would be the fastest he could help- which you dont find these days. The end result looks great and I am super impressed with the company and level of customer service, politeness, and knowledge offered by Jamie. I would highly recommend.

  • Review 97 (2023-11-10 - Rating: 5)

    Tristan was very professional and patient answering my plumbing questions. Toilet installs went smoothly even though it was a challenging job. Thank you for your advice and hard work!

  • Review 98 (2023-12-11 - Rating: 5)

    Darren and Micheal was on time, professional and did a quality job. The exceptional service starts with the receptionist Monica when she answer the phone. Great job from start to finish.

  • Review 99 (2024-02-22 - Rating: 5)

    Can not say enough great things about Jordan of Benjamin Franklin plumbing. He was quick, efficient and went over and above expected customer service. Great guy DONT LOSE HIM !!

  • Review 100 (2023-09-27 - Rating: 5)

    Jordan Vogt did an excellent job. He moved a hot water heater that was in an unsafe location and did an outstanding job of relocating it safely and professionally. He really cares about his customers and he is an asset to Benjamin Franklin Plumbing. Thank you. Janie Quarles

  • Review 101 (2023-11-14 - Rating: 5)

    Tristan was polite, professional and on time. He explained the problem, the solution and answered my questions. Thanks also to Monica who took my call this morning and got me on the schedule today!

  • Review 102 (2023-02-13 - Rating: 5)

    Jordan was here on time and was very respectful of my home. He explained things clearly and made she he was doing exactly what I needed to fix my issue and not inflating the job. A company asset. Thanks again!

  • Review 103 (2022-07-22 - Rating: 5)

    Tech was on time, knowledgeable, friendly and professional. From start to finish contacting this business I received excellent customer service and responsive information. Our gas fireplace needed to be capped off and the job was done and we are completely satisfied with the results. Would use again.

  • Review 104 (2024-06-04 - Rating: 5)

    Tristan Thrasher did a Great Job! Extremely Helpful well Knowledgeable Great Customer service! Thank you!!!

  • Review 105 (2023-12-22 - Rating: 5)

    We had Benjamin Franklin Plumbing install our sewage pump. They have stood by their warranty and have continuously worked with us. Highly recommend!

  • Review 106 (2023-08-22 - Rating: 5)

    Told Jordan what i wanted. He inspected the problem. Told me what i needed. He let me decide. It actually saved me money. I have used Benjamin Franklin Plumbing for more than 8 years and have always been satisfied with their professionalism.

  • Review 107 (2024-01-17 - Rating: 5)

    Your plumber employee did a great job. If I have anymore plumbing problems I will be sure to call you. You employee was very courteous and polite and professional.

  • Review 108 (2023-01-01 - Rating: 5)

    The tech, Ken Cooper did an excellent job and was very professional fixing a burst supply line and an additional leak. Was very glad to get prompt service on New Years Eve day. Ken explained what he would do and provided updates as he progressed.

  • Review 109 (2023-08-17 - Rating: 5)

    Jordan was absolutely awesome and explained what he was doing for our back flow test (required by our water company on behalf of the state). He was very professional, on time and answered all of our questions.

  • Review 110 (2022-04-25 - Rating: 5)

    Dalton was awesome! Diagnosed problem in less than five minutes, gave estimate and had us repaired in no time! He actually found a toothbrush stick up inside the toilet. Prompt, professional and courteous. I would recommend to everyone.

  • Review 111 (2024-06-06 - Rating: 5)

    Jordan was very thorough and explained exactly what he was doing and gave us peace of mind! Very professional!!!

  • Review 112 (2020-02-06 - Rating: 4)

    Darren S. was great. Super friendly guy, very knowledgeable, and fast. He knew exactly what was wrong and gave me options. He told me what would be best for me but also gave me a cheaper option to temporarily help my problem, short-term, until I could afford a complete replacement. He set very clear expectations with me and was patient when I didn’t understand. He was great. I knocked off one star because the dispatcher/receptionist told me she’d call the next day and would have to reach me before they would send a technician out. This led me to believe I would have time to leave work and meet him when they called. But no one ever called... they just sent him out, and he had to wait 20 mins for me to get there. No biggie, but a definite miscommunication.

  • Review 113 (2022-10-11 - Rating: 5)

    Ive used them twice. The price has seemed high each time but everything is expensive these days. Ive had two different technicians and both were very friendly, knowledgeable, and professional. The price is worth the quality of the work and guarantee that comes with it. I recommend their services.

  • Review 114 (2021-01-12 - Rating: 5)

    Jamie was excellent! He knew what he was doing and assessed the problem and gave me multiple options to fix it at different price points. I am very happy with the work and how fast it was. Great job Jamie thank you so much for your help

  • Review 115 (2022-05-17 - Rating: 5)

    Kevin, their technician, did a complete kitchen sink upgrade. Everything about this experience was good. From being timely to giving solid counsel on work plans to getting the work done despite encountering difficulties due to the existing setup in our kitchen. And the cost for all that was done was not out of what we expected having done this work in a previous house. We will definitely going back to Benjamin Franklin for any future plumbing needs.

  • Review 116 (2023-12-08 - Rating: 5)

    Well, this is the second job I had done by Benjamin Franklin plumbing. Is was a tough one done under the house and took most of the day to complete.Jordon (and coworker) did a great job replacing old cast iron pipes that were a constant source of clogs. Jordon, for a 20 year old, was extremely personable and patient. I would highly recommend him and BF plumbing.

  • Review 117 (2023-05-12 - Rating: 5)

    Dalton was very courteous, respectful and knowledgeable. He was able to trouble shoot and repair my issue rather quickly. Great experience with this company.

  • Review 118 (2020-04-01 - Rating: 5)

    Service was provided within hours of my phone call. Darren was prompt, friendly and very knowledgable. He took the time to answer my questions. They are a bit pricey but all the details of the job repairs and pricing were explained to me prior starting the job. Overall, Darren did an awesome job. This was may first time ever using this company. They were highly recommended by close friends. I am glad I chose them.

  • Review 119 (2020-06-18 - Rating: 5)

    Tyler did an awesome job. Very professional, very productive informative and provided great customer service. He was also prompt, came into the home and assess the situation to ensure we received the best customer support needed. He Gave me significant input on safety measures and the necessary things needed to resolve the plumbing issues.Thank you Benjamin Franklin Plumbing for providing one of the best reps on the team for my service.

  • Review 120 (2020-04-30 - Rating: 5)

    I am very impressed with Darren! He is very polite, considerate, and definitely knows his job! He explained exactly what the problem was, how to fix it and quoted the price to fit it. He put his booties on before entering my house which I do appreciate! Benjamin Franklin, you have an excellent employee with this young man! I will highly recommend to any Darren to anyone I know or if ask if I know a good plumber.

  • Review 121 (2022-06-29 - Rating: 5)

    HelloJamie and team installed a complete new water line system, additionally, set up both bathrooms. Actually, the entire house since we removed everything down to the studs and remodeled the home. I did my research received 3 to 4 quotes. We selected Benjamin Franklin Plumbing, and very, very grateful we did. Jamie personally was the best, paid attention to details, and came back on a few items. Military friendly!!Many contractors talk a good game and produce zero effort, but want to get paid, NOT Benjamin Franklin Plumbing. Give them a call and schedule your projects, you will not be sorry you did. Good Luck!!

  • Review 122 (2023-04-20 - Rating: 5)

    Quick, informative and very friendly!!I was stressing because all I could see was money w wings in my mind...worried that this was going to be a painful experience for my wallet and me.I was put at ease by tech right away and was really pleased that it was a fourth of what I had imagined. Thank you and I will be recommending you to all my friends should they need plumbing services!

  • Review 123 (2022-10-18 - Rating: 4)

    Tech Mark Barefoot was on time, polite and knowledgeable. The unit he installed seems to be working well with no apparent leaks. The only complaint I have is the charge for the estimate was not deducted from the final bill. If I decided not to use Benjamin Franklin than I wouldn’t have minded paying this fee. The charge for the estimate should have been taken off.

  • Review 124 (2020-05-19 - Rating: 5)

    We gravitate towards hiring truly local businesses for plumbing and electrical work, but we called Benjamin Franklin on a Saturday afternoon to rework the plumbing under our kitchen sink after we went from from a double basin to a single basin sink. I know we paid a bit extra to have a technician come out on a weekend, but within an hour of calling, Micki arrived and completed the job that was beyond the scope of our DIY abilities. We liked her so much we had her come back to install our disposal, which involved additional pipe adjustments to accommodate the size and layout under our sink. She was professional and friendly and neat when the project involved going in our crawl space and back into our kitchen multiple times (especially appreciated on a rainy day!). I don’t know that they are the cheapest, but we feel comfortable with what we paid for. Thanks, Micki.

  • Review 125 (2020-03-04 - Rating: 5)

    My appointment was made expediently when I reported my plumbing issue. Jamie arrived exactly when I was promised. He was professional and knowledgeable and did not talk down to me. His assessment was thorough and his plan made sense. There was no high pressure for a sale, but I was left with the information I needed to make an informed decision. I am pleased to do business with Benjamin Franklin, in North Augusta.

  • Review 126 (2022-06-19 - Rating: 5)

    Quick and professional service. Loved that they texted a picture and information about the plumber before he arrived. Made the encounter much safer knowing who was going to arrive. Very knowledgeable and experienced plumbers, will definitely use company again in the future.

  • Review 127 (2020-08-17 - Rating: 5)

    We are very happy with Benjamin Franklin Plumbing. After we placed our service order, they had a technician at our residence the next morning on time. The technician was prompt and professional and explained all of our technical and price options and saw the project through to our satisfaction. We have been a customer for several years now and have always appreciated their courteous and helpful service.

  • Review 128 (2024-01-11 - Rating: 5)

    Dalton Corley was great. Punctual, professional and polite. He diagnosed the problem and took care of the repair quickly.

  • Review 129 (2022-12-23 - Rating: 5)

    Ken with Benjamin Franklin Plumbing went above and beyond in the time and quality work spent to ensure that our family had a working kitchen sink in time for Christmas! He was an absolute pleasure to do business with. I most definitely recommend!

  • Review 130 (2020-02-25 - Rating: 5)

    Extremely good service! My technician was prompt, polite, knowledgeable and wore shoe covers to keep the floors clean. Theyve done work on both my properties and have offered consistently good service. I would highly recommend this company and will use them again.

  • Review 131 (2023-09-29 - Rating: 5)

    Great service and communication! They had a cancellation and were able to get my plumbing repaired earlier than my original appointment. Will use again!

  • Review 132 (2021-02-12 - Rating: 5)

    Darren Skelton was the tech sent out to work on the issues at this house. This young man was fast, efficient, and very professional. He kept me apprised of all issues and the solutions. Prices were more than fair. I would not hesitate to recommend not only the company but this fine young man as well.

  • Review 133 (2020-10-27 - Rating: 5)

    He was earlier than expected, called to come out and got there quickly. Estimate soon followed, a bit higher than expected but thats not his fault. Gave him the go ahead and a few hours later...done.. Friendly and professional. Great work. He is a great advocate for your business.

  • Review 134 (2023-01-25 - Rating: 5)

    My husband met with one of this companies plumbers. He was livid with anger after the meeting. Per my husband the guy wouldnt listen to what we wanted done. We have the copper pipe but we need the knowledge, the guy told my husband we had to buy the pipe from them. He told my spouse the company doesnt work with copper or out dated resources. The guy told my husband we would need to run 60 of new line and werent able to tie into pre-existing. Overall, my husband said the guy didnt listen to him and steadily had a colleague or someone he was preoccupied talking to using ear buds.After my initial review above the service manager reached out and offered to give us a second opinion. This man was phenomenal on hos education and care of understanding. Based on him alon,, I would highly recommend using this company.

  • Review 135 (2020-03-03 - Rating: 5)

    I had Jamie and he was extremely professional and very polite. It did not take him long to determine the problem and it didn’t take him long to solve the problem. This is the first time I have used Benjamin Franklin plumbing and I chose them because of the good reviews. I will definitely call on them again.

  • Review 136 (2022-01-27 - Rating: 5)

    Our pressure valve on our water heater began to drip. When Dalton initially came out it was not dripping anymore but then began again that evening. So he came out again the next day. We were told they would arrive between 3 and 7 pm. Turns out Dalton was able to get to us at about 9:30am. So earlier, which was even better to get the situation handled. He explained things thoroughly and replaced our valve in a timely manner.

  • Review 137 (2019-10-14 - Rating: 5)

    John did a great job! Replaced my shutoff valve and a bath drain plug that had corroded. The latter job was difficult since it broke apart and needed to be removed in pieces. He had the wisdom and experience and patience to get it done right. Thank you all so much, Ive always been happy with your staff and your repairs!

  • Review 138 (2022-11-17 - Rating: 5)

    My technician was a pleasure. Extremely polite, professional, clean and neat. He listened and worked diligently until the tasks were completed! I will certainly ask for him to be my technician when I need a plumber in the future

  • Review 139 (2023-09-14 - Rating: 5)

    John was the most professional technician / plumber I have met in a long time. He was very helpful and informative about what was wrong. He seems to have solved our problems.

  • Review 140 (2021-08-04 - Rating: 5)

    The experience with Benjamin Franklin was a great one. From scheduling the appointment through Crystal, dispatched the Tech a day before the actual appointment to meeting Ken who assess & explain the issue with the hot water heater. Ken gave awesome service with installing a new hot water heater for a family member. We will definitely request for Ken for future plumbing concerns & we recommend this company.

  • Review 141 (2024-06-22 - Rating: 5)

    Very polite. Easy going and did a great job! Thanks Tristan

  • Review 142 (2022-09-11 - Rating: 5)

    My repair work was completed promptly and I am completely satisfied. The technician that performed the work was Jamie Corley. He was courteous, attentive and professional. I certainly will refer and use Benjamin Franklin Plumbing again.

  • Review 143 (2020-05-28 - Rating: 5)

    He was very professional and courteous. He was also honest and not pushy; he informed us of the issue along with options to fix it. From there we made a decision with no pressure. He was very direct and punctual. We are pleased with his work and will definitely recommend.

  • Review 144 (2020-04-16 - Rating: 5)

    Mr. Owens came out asap to fix the problem, did a great job, and was very polite and professional. Also, the cost was reasonable for the work done, with everything explained.Overall great experience (well, except for having to call them in the first place)

  • Review 145 (2019-11-27 - Rating: 5)

    Micki was honest. She explained everything before doing it and charging me for it. Every step of the way, she ensured I understood the process She arrived on time and was very polite. Quality of the work was great...kinda wished she cleaned up more.I could not ask for better! Go girl!

  • Review 146 (2022-07-28 - Rating: 5)

    I had such a great experience with your tech, Darren Skelton, and his installation of my hot water heater, I called him back for Kitchen faucet installation, garbage disposal installation, shower and bathroom faucet repair. He, along side with his apprentice,Jordan, did an outstanding job on all my plumbing needs. I highly recommend Darren and the Benjamin Franklin Plumbing company. Thank you!

  • Review 147 (2021-03-26 - Rating: 5)

    Matthew was awesome! He arrived on time, assessed all the work to be performed, provided a quote and obtained the necessary supplies to perform the work effectively, efficiently and in a polite professional manner. We would most definitely request him for any future service needs with Ben Franklin.

  • Review 148 (2022-07-20 - Rating: 4)

    Ken Cooper and Brent of Benjamin Franklin Plumbing were on time, focused on tasks at hand, worked well as a team, efficiently and professionally, when they had to pick up additional parts they came back in a reasonable amount of time, and most importantly were good communicators when that was needed. I also appreciate the swift replies to calls to dispatch/officeand and the prompt scheduling. If all goes well with the repairs I will be asking for Ken Cooper again.

  • Review 149 (2019-12-04 - Rating: 5)

    Micki was very experienced in knowledge about the shower heads and explained in detail that I had the choice of buying my own, they he would put it on for us, or he could sell us what he had on the truck. We chose going with what was on the truck, it saved us time and took the hassle out of the fighting with the Holiday Traffic and so many customers all around, just didnt want to deal with that. Thank you Benjamin Plumbing and to Micki for a great job.

  • Review 150 (2024-07-12 - Rating: 5)

    Tristan was very nice and polite. Explained everything well.

  • Review 151 (2020-04-28 - Rating: 5)

    I am more than happy with the work done. I had my old sump pump replaced and new piping. The job was completed in a timely manner and it’s working great. I would definitely use your company again for any plumbing needs I have.

  • Review 152 (2019-10-08 - Rating: 5)

    Johnny was very informative of what needed to be done and what it would cost. Very polite. Had the parts needed to do the job and had my hot water heater up and running in no time. Will definitely keep this number handy and recommend to others.

  • Review 153 (2022-09-06 - Rating: 5)

    Darren was very courteous, professional, did a great job and performed an additional service for me by replacing the hoses to the washer after he finished the repair. I have used this company in the past and will call them again when I need plumbing service.

  • Review 154 (2021-09-02 - Rating: 5)

    Have been working with them this month on 4 projects.Starting from how they greet you on the phone, always on time, very professional, you have the same team, very reasonably priced. Would highly recommend them to anyone looking for professional plumbing work without fear of being overcharged.Jamie Corley was my plumber for 3 of the assignments and Ken Cooper was my person for the 4th. Thank you Benjamin Franklin Plumbing

  • Review 155 (2020-12-02 - Rating: 4)

    Indeed, Darren completed an excellent job to replace a section of a residential sewer line at our home. He has a great attitude, is very professional, and promotes the concept of good customer service. We highly recommend him for any plumbing job.B. Riley

  • Review 156 (2020-02-05 - Rating: 5)

    We have an old house, needed all our drainage lines replaced. It was a very dirty job. Our drainage lines were rusted and leaking all under the house. Johnny gave us an estimate. He was very detailed with it. When we were ready for work to start, he was back and got the whole job knocked out in 2 days. Even stayed late the first night just to make sure we could use our bathroom. He was honest, worked hard, and did what he said. Can’t ask for better than that.

  • Review 157 (2021-10-18 - Rating: 5)

    Sandy, Thank you so much for sending Lloyd Sandy out here so promptly. He was here quickly, professional, addressed our concerns and advised us on how to resolve the problem. We are looking forward to our replacement water heater being installed tomorrow. What more could anyone ask for? Hey, he is even a dog lover. So glad we called you folks this evening. Respectfully, Barbara Jones

  • Review 158 (2019-10-01 - Rating: 5)

    Mickie is definitely a credit to the company. She was very pleasant and professional as she performed the work at my mothers home. I could not be present and she took extra care to keep me informed of her arrival, the details of the problem with options, what it would require to fix it, the cost, and when she was done. This is how I like business to be conducted! I called Benjamin Franklin because I was impressed with the owners business ethics on a previous job.

  • Review 159 (2021-11-16 - Rating: 5)

    Overall very happy. On time, professional, courteous, knowledgeable, friendly. Whole staff was very helpful.Maybe just a shade pricey, but I can’t blame the tech for that.Good job Jamie.

  • Review 160 (2021-03-04 - Rating: 5)

    Needed a pressure regulator valve. Called most plumbers listed, but no one would come out as soon as I needed. Jaime came out and did a great job with my request. He was polite, professional and answered all if my questions. I know cost is a major factor in choosing a plumber, but so is peace of mind. Glad I chose Benjamin Franklin Plumbing!

  • Review 161 (2023-04-07 - Rating: 5)

    Had a leak in the kitchen, I called in morning and it was fixed by that afternoon! My technician was nice and talked me through everything he was doing. He did a great job!

  • Review 162 (2024-05-09 - Rating: 5)

    Robert was great. He was very knowledgeable and a very hard worker that does good quality work

  • Review 163 (2023-11-13 - Rating: 5)

    Tristan was able to locate the leak and quickly repair it. He had a positive attitude and was very polite.

  • Review 164 (2023-06-14 - Rating: 5)

    We able to install a new backflow valve for my watering/fertilizer irrigation system - and certify to meet county requirements. Came on time, was courteous, and efficient.

  • Review 165 (2023-12-22 - Rating: 5)

    Wonderful experience start to finish. Put an emphasis on customer service. Explaining everything before, during the after. Highly recommend Tristan

  • Review 166 (2024-02-27 - Rating: 5)

    Excellent job the young man was very professional and a credit to his company yea I have hot water to take a shower thank you Benjamin Franklin good job

  • Review 167 (2021-04-13 - Rating: 5)

    Darren was right on time, super friendly and professional. He installed a faucet, toilet, fixed a leak and installed a gas valve. He went above and beyond--Great customer service! I recommend this company!

  • Review 168 (2024-10-03 - Rating: 5)

    Great service from Ricky Henderson and Benjamin Moore Plumbing!

  • Review 169 (2019-11-25 - Rating: 5)

    Jamie did a great job replacing my garbage disposal and replacing it with a better stainless steel one that won’t rust.Furthermore, even though it is more expensive, it has a full 2 year warranty with Benjamin Franklin and a 10 year warranty with the manufacturer that does not include labor. I had already replaced my garbage disposal once in about 12 years with only minimal usage,by another companyAt my request, he checked other plumbing concerns and fixed them at an affordable price. Benjamin Franklin was able to schedule my service the same day I called, and guarantee to be there within the timeframe they provide. My mother and sister recommended him to me. I highly recommend Jamie and the company!

  • Review 170 (2024-10-29 - Rating: 5)

    Excellent service! Timely and excellent pricing!

  • Review 171 (2020-03-21 - Rating: 5)

    John needs a raise! My experience with Benjamin Franklin was top notch. John was very professional and courteous. He wasted no time, knew all the answers to my questions and was very tidy. They came at the appointed time, evaluated and gave me an estimate in no time. Work was completed the same day. These are now my go to guys if I have any other problems.

  • Review 172 (2022-08-12 - Rating: 5)

    Jordan quickly diagnosed toilet leak due to a crack in the tank. He installed new customer supplied toilet and also replaced misaligned flange. He was courteous, performed quality work, and cleaned up the work area.

  • Review 173 (2024-09-03 - Rating: 5)

    Just had our tankless water heater serviced by Jordan. He was extremely professional and friendly, especially since our unit was in bad shape because of our own ignorance. He was able to service everything properly and we definitely will be using BFP for all our plumbing needs!

  • Review 174 (2023-04-19 - Rating: 5)

    We had two leaks. Jordan diagnosed and explained the problem and was very efficient in fixing it, a rebuild of shower faucet and seal. Jordan did a great job and was very pleasant. 5 stars

  • Review 175 (2020-07-01 - Rating: 5)

    Fantastic job! Scheduled an appointment for Wednesday but an opening came up earlier so the work was done sooner than I expected. Quality work, very professional and friendly. Highly recommended!

  • Review 176 (2020-09-28 - Rating: 5)

    Pipe in cement slab leaking and bubbling laminate floor. I called Benjamin Franklin Plumbing and Crystal very patiently listened and gave me options. I called back in a few minutes and she scheduled for Darin (tech) to come over this same day. Darin did a great job and also explained everything that needed to be done. I accepted and he repaired the leak. Excellent service! I would recommend

  • Review 177 (2021-10-15 - Rating: 5)

    Just as usual they were on time, very quickly assessed the situation, and gave me a sound quote. They knocked the job out and cleaned up before they left. They have guarantees on their work and I will definitely recommend to friends and family.

  • Review 178 (2023-09-14 - Rating: 5)

    This was the third time I have used Benjamin Franklin and will continue. They are very professional, polite, and courteous. They are helpful and tell us exactly what they are doing and why. Will be using them in the future and would recommend them to anyone

  • Review 179 (2020-04-29 - Rating: 5)

    Johnny does such a good job! He’s been our technician three times and is always so friendly. He’s knowledgeable, efficient and fixes us up perfectly every time! Thanks John!

  • Review 180 (2022-05-22 - Rating: 5)

    Had a leak underground that turned out to be a cracked pipe. In the process learned that my spigot was leaking. They responded within 45 minutes and had me up and going quick. Everyone from the person that answered the phone, to the technician, and supervisor were very kind and professional. Thanks

  • Review 181 (2023-04-18 - Rating: 5)

    Did a great job on a repair that was very very difficult to get to. Extremely professional. Will definitely use for any future plumbing needs.

  • Review 182 (2022-05-12 - Rating: 5)

    Jaime is the plumber I request to do repairs and installations on my old house. He is efficient and professional. He has even repaired the shoddy work others have done. Great service.

  • Review 183 (2022-04-28 - Rating: 5)

    Dalton was very friendly and professional. He got the work done same day and was very up front about the price and the work required. I would hire them again for any plumbing service.

  • Review 184 (2020-02-25 - Rating: 5)

    Tyler and Joseph did a Great Job replacing my old pipes under my house. They worked as a team to get the job done in a timely manner. Because it was dark when they finished, Tyler came back the next day to finish clean up of the old pipes and to make sure a small toilet problem had been taken care of. They were friendly and professional and I would use them again if needed anytime.

  • Review 185 (2021-09-16 - Rating: 5)

    Very happy with Ben Franklin plbg and their employees. They show up when they say they will and perform quality work at a fair price. We are repeat customers and always recommend to friends.

  • Review 186 (2021-09-12 - Rating: 5)

    I was sent a picture of John in a text letting me know he was on the way. I really appreciate seeing a photo of the person who I’ll be letting into my home. He was responsive, courteous, and clear about what needed to be repaired and how and when it would be completed.

  • Review 187 (2020-04-11 - Rating: 5)

    Micki was fantastic. Explained every step of the process. I dont know what industry standard pricing is, so I cant compare if it was more, less, or average. Interaction with/between dispatch, me, and Micki was very good and professional. They are now on my call list for any plumbing needs now and in the future.

Similar Organizations