Augusta Fuel Company

Located in Augusta, Maine

Address: 4 Northern Ave, Augusta, ME 04330, United States

Phone: +1 207-707-6744

Rating: 4.1

Services

Wheelchair-accessible car park
Debit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2021-02-24 - Rating: 5)
Due to some faulty contract work (Not AFC) we had a leak in our bathroom sink. Which required the sink cabinet to be removed from the wall and new fittings installed. The fellow that came (Nick) was very professional & courteous. He explained what needed to be done and did it. He reworked what the contractor failed to do and made sure the sink cabinet was level and all the fittings were secure. we are very pleased with the work. In this community where customer service is a must due to competition employees like Nick represent your company in a fine light.

Review 2 (2023-09-29 - Rating: 5)
Absolutely 5 Stars goes out to Richard the Service Manager, Amy the dispatcher and Jim the technician today. Had a heating problem this morning at a clients home at 7:30am and by 10:15 the furnace was running good!! You guys are the best!!! Thank you so much!!

Review 3 (2022-02-07 - Rating: 5)
We have been customers of AFC for several years. The company is very professional and courteous. Willing to work with their clients is very important to them and us too. Recently the company has installed a new line, and hooked up our new cook range. When they say that they will be there, they will be there. And if you are on auto delivery, theyre like clockwork! We always try to think about the delivery guys and make sure to clear away the snow from the tanks. Its the least we can do.We have referred AFC to a few of our friends. Thats how much we care about them!!

Review 4 (2023-06-23 - Rating: 5)
Every time I have needed any kind of help, AFC has come and always sends very nice people. I just had two plummers (brothers Quinn and Finn) come fix my washer hookups. Terrific employees!

Review 5 (2021-02-15 - Rating: 5)
Weve been customers since we moved here 3 years ago and have had a few plumbing and heating emergencies since we arrived. AFC has responded incredibly quickly each time. We highly recommend them and will remain loyal customers.

Review 6 (2021-02-23 - Rating: 5)
Scheduled my annual furnace cleaning with AFC. The technician that came was Zak... he was very pleasant, introduced himself and of course in a sign of the times was wearing mask, etc. Zak walked me through the furnace, asked all the appropriate questions about usage, etc... and got right to work. Since we recently purchased the home I was really interested to get his feedback. Zak spent a good amount of time and thoroughly checked out/cleaned the furnace. I was extremely please with the work he did and would recommend AFC and Zak to anyone considering AFC as their fuel company.

Review 7 (2021-03-18 - Rating: 5)
Everyone at AFC is always professional, courteous and friendly. They work hard to make sure customers are always happy. Additionally, their prices are always great, and they have plumbing, electrical and heating staff to address all of your issues. You wont go wrong choosing them for all of your heating and cooling needs.

Review 8 (2015-12-04 - Rating: 5)
Great staff and great service. We have been loyal customers for over 15 years. Augusta Fuel has taken care of our heating and plumbing needs wonderfully for routine and emergency services. We live out of state and have peace of mind that with 1 phone call, they are always there to help. My wife & I highly recommend them.

Review 9 (2022-10-01 - Rating: 5)
We had a Generac generator installed. The technicians were incredible. There professional work along with craftsmanship was A number1. The office personnel as well were right on top of the whole procedure as well. Been with AFC for over 40 years and totally satisfied.

Review 10 (2020-06-26 - Rating: 5)
My furnace was installed by another company before I bought my house. It always seems to conk out on the coldest night of the year at about 9 PM. No problem for AFC - they have it up and running before I can get the wood stove lit! Top notch service from a top notch group of people.

Review 11 (2021-02-13 - Rating: 4)
I relocated to Maine from Texas and was not familiar of how the heating and propane services operated here. I had heard of sticker shock of the prices of heating fuel and propane. I was apprehensive as to what it would cost me to heat my recently purchased home. The customer service representative explained to me the budget program and broke it down into a budget that I could afford.I am pleased with the time the customer service representative took the time explain my options.

Review 12 (2021-02-20 - Rating: 5)
On Keep-full so never worry about running out of fuel. Service contract fairly priced and keeps the furnace running efficiently and safely. Have also used their plumbing services -- very professional and stand behind their work.

Review 13 (2017-10-18 - Rating: 5)
AFC came to my home recently for a yearly cleaning/inspection of my furnace. I found them to be extremely helpful, professional, and took the time to explain everything to me so I would understand what to expect in the coming years with the type of furnace we have. Thank you AFC for exceptional service!

Review 14 (2017-11-15 - Rating: 5)
I have to say I really love having to call AFC to pay my bill. The girls in the office are extremely kind, they do not act robotic, they treat you like a person and always cheerful. I had Weymouths fuel for 30 years and when AFC bought them out I thought oh great....but it has been truly a pleasure. I dont always agree with the prices of fuel but the CSR are trained well. I never call to pay my bill at other places as the Customer service is usually lousy. I will do everything to avoid calling. But I just have to say to those girls taking the calls. You would win the JD Power Award for sure! Keep up the amazing work! 🇺🇸

Review 15 (2017-10-24 - Rating: 5)
Ive been a customer with AFC since moving to Maine in 2011. I inherited a 35 year old HB Smith boiler which theyve kept running in tip top shape. They also ran new propane lines to fire up an iron gas log stove and installed a big Rinnai in my upstairs. All work just fine. The repair service is quick and capable, have upgraded my old steam system (which I love), and they have come promptly when they were needed urgently (only once). I highly recommend them as a fuel supplier and maintenance/installation company.

Review 16 (2021-02-19 - Rating: 5)
Last week I lost a circulator on one of my four zones and I cantthank AFC enough for their attention. When I shut off the furnace aflame came up which scare me and although I did not expect its replacement that night I asked for someone to check it out for safety.It was a comfort when I received a return call saying there was atechnician in the area coming in a few minutes. Colby arrived andwas able to fix the problem that evening. Colby was so pleasant andanswered the many questions I asked. Thank you all for your quickresponse. Thanks again for taking care of this senior citizen.With gratitude and respect,Gerry Scott

Review 17 (2014-09-30 - Rating: 5)
The technician Michael arrived & knocked on my door. I didnt hear him and thankfully rather than just moving on to his next appointment he called to tell me he was at my house. He fixed our problem (no hot water) and explained what the issues were and what he had done to correct them. He worked efficiently and was very friendly.

Review 18 (2016-01-20 - Rating: 4)
Really 3.5 stars.The good is they seem competent. They back what they install. They address any problems that occur as they should.The bad is they flat rate repairs . The charges seem extremely high given that you are their customer and they want to sell you fuel afterward. They need to be upfront about the charges before they come over. When they guote hourly rates,they should charge according to that. As a customer I feel that your fuel supplier should not rip you off and they should in fact give you a break. Then you will have that customer for ever. I dont think that is asking too much. It just seems to be good business practice for both sides. I have to add that they did adjust the repair bill when I pointed out my views on this flat rate practice.Also they should make it a definite practice to go over new equiptment with the owner after it is installed.

Review 19 (2023-03-06 - Rating: 5)
Called in morning. Had a technician at the property by late morning. Andrew Gaudet, the technician, did a great job addressing the issue. Very pleased with the great service and professionalism of the technician.

Review 20 (2021-03-15 - Rating: 5)
Been using this company for years and they always come through when I need them most! Watchdog service is outstanding as well as they have a well rounded service staff that can handle any heating or plumbing situation.

Review 21 (2022-02-06 - Rating: 5)
I am so happy to have switched to AFC for my propane and other heating services! The staff have been extremely helpful and made the transition from another company very easy.

Review 22 (2021-03-13 - Rating: 5)
I called around for a new oil company and found Augusta Fuel to be the best price. Service is great and staff is friendly. I dont have to worry about running out of fuel. Thank you Augusta Fuel Company.

Review 23 (2022-01-10 - Rating: 5)
Furnace needed service and repair, AFC scheduled the appointment and took good care of me. Great service at a fair price, what else could you ask for?

Review 24 (2022-02-08 - Rating: 5)
I just love the staff! Everyone is so kind and always goes the extra mile to help! From the office staff to delivery drivers, Augusta Fuel has the cream of the crop! Thank you for all you do!

Review 25 (2022-02-07 - Rating: 5)
Excellent communication and customer service. Despite me not being there to make a path, they delivered my oil through significant snow drifts exactly when they said they would with no fuss.

Review 26 (2021-03-03 - Rating: 4)
I would have given a 5 star review but..When the technician was finished he just left and didnt say anything. My husband thought he was still in the house. He didnt get to ask any questions

Review 27 (2022-02-11 - Rating: 5)
Great company. I have had them for both oil supply and service for almost 20 years. I highly recommend them.

Review 28 (2021-03-08 - Rating: 5)
All of our experiences dealing with AFC have been positive. We are very pleased with their work.

Review 29 (2021-02-15 - Rating: 5)
Ive been using Augusta Fuel since they purchased J&S Oil, and used JS for 12 years before that. Very little changed when they bought them out, and if anything they got a little better.

Review 30 (2024-04-11 - Rating: 5)
Let me tell you, the customer service is outstanding!!! They have been awesome!!

Review 31 (2021-03-16 - Rating: 5)
Polite, efficient, responsive, from the people I speak to in the office, the people who deliver my fuel, and especially the man they sent out to fix my burst pipe & check my furnace.

Review 32 (2021-02-18 - Rating: 5)
AFC comes whenever we need them, I can email them, or call them. Their technicians are very knowledgeable and do everything they can to diagnose and service if there is a problem.

Review 33 (2021-03-31 - Rating: 5)
Annual service was done on time. Technicians were professional and friendly. Answered all questions and concerns.

Review 34 (2018-11-02 - Rating: 5)
Prompt same-day service when the furnace failed. Patrick worked the problem and came up with the best cost-effective solution.

Review 35 (2021-03-02 - Rating: 5)
I’ve been a customer for more than twenty years. The office people are very nice and efficient, and I get great delivery service too.

Review 36 (2021-02-18 - Rating: 5)
I have always experienced great customer service. Company is quick to respond if there is an issue. Thanks for all your hard work.

Review 37 (2017-09-13 - Rating: 5)
Decades of one on one fuel purchasing service, quality repairs and installs. All in all an excellent company to do business with.

Review 38 (2021-03-05 - Rating: 5)
So glad to see their delivery trucks. They are very timely and polite. Thanks for keeping warm this winter.

Review 39 (2021-02-15 - Rating: 5)
We are very happy with our service and fuel deliveries from AFC. Couldnt ask for nicer staff!

Review 40 (2017-10-18 - Rating: 5)
AFC Tech, Alex, on time, friendly an outstanding results, area was cleaned when completed. Readily able to answer all questions.

Review 41 (2022-02-08 - Rating: 5)
AFC provides professional and quality service and delivery. I recommend AFC for fuel and service

Review 42 (2023-12-07 - Rating: 4)
Caution get a second estimate & stay away from auto delivery. Was quote $1,200 to replace 6 circulator pump gaskets that cost $6.00 each. Questioned the quote because the system does not need to be drained, each pump has isolation valves. AFC stuck to the quote and told me it was $700 in labor. I guess the AFC gaskets cost $83.33 each. Received an email from the GM Paul Nadeau indicating that AFC had some issues with delivery due to the storm and requested that customers in my area respond if they need oil or not to help them meet their customers needs, understandable. Responded that I had over 3/4 of a tank and did not need a delivery until next month. They still delivered 37 gallons of oil?? Price of oil dropping next week!?Update on review: Mr. Nadeau the GM of AFC responded to my concerns immediately. Due to the problems with the recent storm staff missed my email indicating that I did not need oil. AFC reversed my delivery...YES full refund! The service manager dug into the service quote and found that it mistakenly included replacing three circulator pumps and was the reason for the excessive quote. Very please with AFCs response and will continue as a customer. Thanks AFC.

Review 43 (2021-02-20 - Rating: 5)
Always professional...fair...gives me the best price for propane

Review 44 (2022-02-10 - Rating: 5)
I like getting heating oil from and having my furnace maintained by Augusta Fuel Company.

Review 45 (2021-02-13 - Rating: 5)
First time propane user ! Great fast service and very professional !

Review 46 (2021-02-03 - Rating: 5)
Great Service! Always prompt at showing up and getting the job done!

Review 47 (2021-02-19 - Rating: 5)
Very pleasant individuals from the office to the plumber who came to my house!

Review 48 (2017-11-28 - Rating: 5)
Excellent as always......even with growth they still respond quickly & personally!

Review 49 (2022-02-08 - Rating: 5)
I have been a customer for four years and I have reassurance knowing that my heating system is maintained by expert technicians who are professional, courteous, and respectful when they come into my home. My fuel is delivered as scheduled or slightly before the scheduled date and during this time of year its important to have fuel in the tank, again its peace of mind knowing that I wont run out of fuel in the middle of the night. The service is just exceptional!!!

Review 50 (2021-03-15 - Rating: 5)
Great customer service, no oil delivery issues.

Review 51 (2021-02-13 - Rating: 5)
Always so glad you show up to service either the propane or the oil deliveries

Review 52 (2021-03-13 - Rating: 5)
High professional standards. Friendly and answers any and all questions in an understandable manner.

Review 53 (2021-02-18 - Rating: 5)
I use AFC for my personal home and I also use AFC for the large property management company I work for. I have experienced great customer service, whether it be the folks answering the phone or the drivers of the delivery trucks. Any time I call I am greeted with a cheery voice and an eagerness to help with whatever I may be calling for. I highly recommend!

Review 54 (2017-02-20 - Rating: 5)
Very happy with their service. They are working hard to resolve my issue.

Review 55 (2021-02-15 - Rating: 5)
Always pleasant and offer competitive pricing budget contracts.

Review 56 (2022-02-06 - Rating: 5)
Had a recent propane delivery on a frigid day, Driver here well after normal hours and still gave us the usual prompt, professional service we have enjoyed for many years, This team cares for all of our heating and plumbing services,

Review 57 (2021-02-08 - Rating: 5)
I’ve been doing business with AFC for years. Great service and always appreciate how great their drivers are. I will continue to be a strong supporter of them and highly recommend.

Review 58 (2018-03-27 - Rating: 5)
I have to say that the customer service is amazing! I dont usually do reviews but for AFC i will. From AFC office to delivery everything i have experienced with them has been amazing and friendly! AFC will remain my go to! And i will recommend to anyone who needs to be pointed in the right direction for a great fuel provider and so much more!

Review 59 (2021-03-01 - Rating: 5)
The customer service staff is excellent. They are always kind a courteous on the phone and get right to solving problems. This fine company has always been honest and fair in my experience.

Review 60 (2021-02-18 - Rating: 5)
In all of our dealings with AFC, we have experienced professional service and a knowledgeable and friendly staff. Great company.

Review 61 (2019-01-07 - Rating: 5)
We had an oil delivery last week & my vehicle was blocking the driveway. The delivery man had to park in the road & walk up our lawn in the snow to get to the tank. When I came out to leave for work he was finished & I apologized for blocking his way to the tank, he was very professional & polite and said no problem & told me to have a nice day with a smile. Augusta Fuel always provides great customer service.