Munsons Water Works of Madison County

Located in Anderson, Indiana

Address: 5315 W IN-32, Anderson, IN 46011, United States

Phone: +1 765-639-1563

Rating: 4.8

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Review 1 (2024-10-07 - Rating: 5)
Waterworks was absolutely incredible! I had a horrible leak in my main water line. The team came out expecting it to be a 1-day job. However, due to thick limestone covering my entire property, the job ended up taking 2 days. My first thought was this is going to be expensive. To my surprise, when I was given the bill, they only charged me for 1 day of work. They did a phenomenal job and on top of that the line came with a 10-year warranty.Not only was the work exceptional, but so was the customer service. I walked around the property as they were doing work and asked many questions. They were always happy to answer any questions I had and did not seem annoyed in the slightest. Waterworks has the best pricing around and coupled with their 20+ years of experience, it is a no-brainer to call Waterworks for any plumbing-related issues you may have.

Review 2 (2024-05-18 - Rating: 5)
I highly recommend Munson’s! Excellent customer service, reasonably priced, quality work, honest, dependable, responsive. I’ve used them twice, and each time, they’ve been nothing short of amazing. I had issues with the foot valve on my well, where they discovered water seepage. When they came back this week with the intention of replacing the water line, it was noted the seepage wasn’t from the pipe but from an incorrect fitting. I appreciate their honesty, and they saved me money. Highest quality company, and people. Phil, you rock!

Review 3 (2024-04-25 - Rating: 5)
Water Works is amazing! They were punctual, courteous, and professional. They explained everything they were going to do before they did anything and asked if we had any questions before starting. When they were finished, they walked us through everything. They showed us where all the new valves and explained how our new setup was going to work going forward.We are definitely calling Water Works again for all our future plumbing needs. We were so relieved that the whole process was painless and stress free. They have made a customer for life out of my family.

Review 4 (2024-07-02 - Rating: 5)
Attention for Budget-wise families:Munson Waterworks charges very reasonable while Fall Creek Plumbing extremely overcharges the plumbing services. Proof of the billings are attached.My toilet was clogged. A plumber from Fall Creek Plumbing came. I was quoted over $ 600 to unclog the toilet as a basic service. I declined the quote even after 15% discount as a counteroffer. They also offered gold service with warranty, the quote was $ 1k. I still was charged $ 75 for diagnosis fee.Next day, Munson Waterworks came and unclogged the toilet only for $ 225 including diagnosis fee with free follow up if the toilet clogs again.This said, Munson Waterworks is 3x reasonable and cheaper than Fall Creek Plumbing. Furthermore, the plumbers from Munson Waterworks worked hard making sure the unexpected complicated issue was resolved during the heat dome.In sum, I strongly recommend using a local business, Munson Waterworks. If you’re doubtful of this post, I suggest you get quotes from this company and any other companies first before proceeding with the plumbing services.Truly appreciate the plumbers from Munson Waterworks!

Review 5 (2023-12-21 - Rating: 5)
My dishwasher installer informed me I had leaks under my kitchen sink that needed attention ASAP. Someone referred me to WATER WORKS . These guys were out here the next day. They did excellent work, even going to a store to get a replacement faucet.The guys were polite friendly and answered many questions I had that werent even related to the current problem, things I needed to know. Also, WATER WORKS was gracious enough to work with me on my payment through a third party.I would definitely recommend WATER WORKS to anyone asking.Thanks Guys! -->Excellent work, Friendly, Cleaned up after themselves, Knowledgeable, and showed up on time, actually early. Appreciated!

Review 6 (2023-09-08 - Rating: 5)
Found out I had a water leak from somewhere unknown. I contacted multiple plumbers, trying to figure out how to get someone here ASAP. Most other companies were unable to even be here at all until next week… Phil with Waterworks met me at my house, within a half hour of my calling him in need!!! He and his son immediately got to work and diagnosed the issue causing the leak. I will, without a doubt, be getting all of my plumbing fixings and repairs done with them. Absolutely.Very professional, kind, informative, and helpful!!!I’m very impressed at the initiative to be here to help. This kind of generosity in service is honorable. I’m so grateful and 10/10 recommend this company to all my friends and family moving forward.Thank you, guys!!!

Review 7 (2023-10-05 - Rating: 5)
We had a different plumbing company come out 3 times. The first time he said there was too much water under the house. We removed the water. Second time said still too much water. He was trying to push a restoration company on us to remove the water for $1400. The 3rd time quoted us $2000 and it would be an all day job with 2 people working. We wanted a second opinion so we called Munsons water works. Braxton came out on time. He was very professional and worked diligently to get the job done. I also like how he was honest about pipes that we need to keep an eye on that might need replaced down the road. He never tried to push any repairs on us. He was done in about 2 hours minus the drive back to get parts. Charged us less than a quarter of what the other company said. Also he didnt say anything about there being too much water under the house. If we ever have any plumbing issues from now on water works is who Im calling. I wish I could give 10 stars.

Review 8 (2024-05-16 - Rating: 5)
I cant recommend Water Works high enough! It is unusual to get the level of service that Phil offers. Trustworthy, courteous and professional - hard to find companies like this that care about the client.

Review 9 (2021-02-06 - Rating: 5)
I have used Water Works many times over the last 12 years and they are fantastic. Last week my hot water heater went out and wouldnt light. He gave me a tip over the phone and it worked. Two days later we had a leak in one of the pipes in our crawlspace. I called him and asked if he could squeeze me in the next day and he had someone here at 8:00 the next morning. They replaced the copper pipe that had worn out and were out the door in 40 minutes. Phil Munson and his employees are some of the best around.

Review 10 (2019-07-27 - Rating: 5)
Water Works replaced our 19 year old water heater and installed a new shower head with a hand held shower attachment in our guest bathroom. They arrived on time and completed everything in two hours. We had hot water within one hour and my new shower head is wonderful!! I would not hesitate to recommend them for any plumbing problem. We will definitely be using them again. They are 5++ stars for sure!!

Review 11 (2021-11-24 - Rating: 5)
Totally knowledgeable and professional replacement of an old cast iron pipe under the house as well as replacing an outside line to our septic tank. Fast, efficient, quality work at a fair price. Use this company and you will not be disappointed.Thank you Water Works!

Review 12 (2021-12-31 - Rating: 5)
Had to have a new sewer grinder pump package installed. Phil did a great job completed it in a day of receiving the parts. He also set me up beforehand to manage with the pump not working. He had also previously replaced my well pump. Very professional and knows what he doing. I Highly recommend Phil and Water works!

Review 13 (2022-05-10 - Rating: 5)
As a REALTOR, Im frequently asked if I know of a good contractor to help with plumbing repairs or maintenance. This is an easy one for me . . . I tell them to call my plumber, Munson Waterworks of Madison County. Phil Munson and his Team are A++ and I always feel 100% confident that my clients will have the same excellent service that I receive. Phil and his Team members wont recommend a repair or fix thats beyond what is necessary; they will advise you of all your options and will get the job done RIGHT the first time. Call Munsons Waterworks, youll thank me for it later.

Review 14 (2020-07-06 - Rating: 5)
We have always used Puritan Water Softeners and they have been workhorses. When we recently had some issues with our 16 year old unit, Phil stepped and worked a deal with the company that was WELL to our benefit. I would highly recommend this company for ANY water related work that you need done. Phil cares about his companys reputation and works to make sure it gets done right. No questions asked.

Review 15 (2021-04-05 - Rating: 5)
Phil was amazing. He answered his phone and walked me through some diagnostics to troubleshoot my low pressure issues. Best part of the call, he didn’t ask for my credit card info. Sometimes it’s not always about making a sale it’s about helping people in a time of need. Phil will always be the first person I call for all my plumbing needs. Couldn’t ask for a better experience!!! Thank you Phil

Review 16 (2021-11-09 - Rating: 5)
Water works had techs onsite in less than 2 hrs to look at my grinder pump. The techs were courteous, knowledgeable and were able to resolve my issue in just a couple of hours. Will call WaterWorks and would recommend them to anyone.

Review 17 (2019-12-11 - Rating: 5)
We appreciate Phils sense of urgency to move/ fix our well pump. He shows excellent customer service at a fair price! Thank you Phil!

Review 18 (2021-06-16 - Rating: 5)
Im very pleased with my experience today. I now have a good plumber if I ever need one again. I would definitely recommend their services.

Review 19 (2022-05-01 - Rating: 5)
I only use Water Works. They have done a great job each time I call them. They are always on time and very professional. I highly recommend them.

Review 20 (2021-03-26 - Rating: 5)
Phil came right out and fix my outside line. Wonderful job! Now no more sewer backed up in the house. GREAT job! Thank you so much Phil

Review 21 (2022-11-09 - Rating: 5)
Quick response to request for service call. Replaced foot valve in one day. Courteous and knowledgeable.

Review 22 (2021-01-27 - Rating: 5)
Ive used Water Works several times in the past and will continue to use them in the future. Always prompt, professional, and quality work.

Review 23 (2019-11-24 - Rating: 5)
These guys were great! Fair and reasonable price. Right on time. Couldn’t be happier. Highly recommend!

Review 24 (2024-01-18 - Rating: 5)
Today I had Munsons water works. Come out and help me with some plumbing issues. I had 2 pipes that had bursted. They are very kind, professional and helpful. Very reasonable prices will definitely be recommending them.

Review 25 (2023-11-20 - Rating: 5)
We have used Water Works for over 12 years for our plumbing needs. They have always been very prompt and professional with our repairs. I would highly recommend them for their honest and great valued service.

Review 26 (2023-03-02 - Rating: 5)
Prompt, professional, clean work, and saved money! Highly recommend! Fixed a main water line leak to the home in no time! They were respectful of our property and were extremely knowledgeable at what they do. They even took the time to explain water shut off valves, and answered any other questions I had for them! Thank you for all you do!

Review 27 (2022-11-09 - Rating: 5)
We met Munson Water Works when we first moved to Chesterfield and needed work done at our new (to us) home. We didn’t know any plumbers, but on a Realtor recommendation we called Alan. He said he was no longer an independent plumber but worked for Water Works and gave us their number.We called and Phil came out to look at our job, gave us a bid and we went with it. When it was done we were totally satisfied. Alan and Jeremey did the work superbly.Later I needed plumbing work for my 1928-era rental unit. The plumbing is vintage, and I wasn’t sure anyone would know how to repair it.Phil, Alan and Jeremy turned out to be the Three Musketeers of professional plumbing! They solved my emergency and made my tenants very happy on two different occasions and with different problems. They really know what they are doing and all three are all around nice guys.They get the job done and get out, leaving behind a great appreciation for good plumbers. Also, their price is reasonable. Put those two together and it doesn’t get any better than that.

Review 28 (2023-08-17 - Rating: 5)
Cleaned out roots for us! We are grateful to be up and running again.

Review 29 (2022-01-15 - Rating: 5)
We could not be more pleased with this company. They have been more than willing to help in a very timely manner with top notch, knowledgeable repairs and professionalism. We will not be calling anyone else going forward as they have proven themselves several times with us. Phil and Jeremy both are outstanding.

Review 30 (2022-08-26 - Rating: 5)
Jeremy was awesome. He was kind, professional, and communicated with me as well as my landlord about everything. The office lady, Bailey, was very kind too. I am very appreciative of this company! THANK YOU!

Review 31 (2022-05-16 - Rating: 5)
I asked a good friend if he new of a good company for plumbing and he said to definitely call Munsons waterworks. That was 2016. Fast forward to today and they have helped us 4 times and every time they go above and beyond to give us excellent service and competitive pricing. Highly recommend them!

Review 32 (2022-10-25 - Rating: 5)
Great work done on my moms plumbing.Done in timely manner.Great to work with.Im happy 😁

Review 33 (2023-03-28 - Rating: 5)
This company has the best communications. Seriously A++

Review 34 (2019-05-15 - Rating: 5)
I’ve been a happy customer for a few years now and I highly recommend for all your plumbing/well/septic service needs. Phil continues to prove he’s the best around. I appreciate his professionalism, quality service and integrity in doing business! I’m a customer for life!

Review 35 (2020-06-23 - Rating: 5)
This company is awesome! Prompt, professional service, and an all round good experience in trying situations. Thank you!