Roto-Rooter Plumbing & Water Cleanup

Located in Washington, District of Columbia

Address: 5125 MacArthur Blvd NW Ste 13, Washington, DC 20016, United States

Phone: +1 202-921-9873

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-25 - Rating: 5)
We had an excellent experience with Roto-Rooter. Ernest was very professional and knowledgeable and spent hours at our house working on a difficult problem. When he determined the problem required additional assistance from DC Water, he contacted them to assist. It turns out, we had an obsolete “running trap” pipe that old DC houses built before 1950 typically have. DC Water is responsible for replacing those so they took over at this point. Since Roto-Rooter wasn’t able to unclog our pipe, we weren’t charged anything. The next morning, the field supervisor, Jerry, followed up to see how things were going with DC Water. We talked on the phone for about 15 minutes and he patiently answered every question I had, despite the fact that we didn’t pay Roto-Rooter anything. This is a testament to the character and quality of service at this company. Finally, Kristian from their remediation division was incredibly helpful as well and we appreciate his service. Thanks Roto-Rooter!

Review 2 (2024-11-22 - Rating: 5)
Marc at Roto-Rooter was excellent. He came the same day I placed the call. Marc explained in detail what the issue was and insured that the problem would be fixed in a timely manner.The next morning Arjan and his assistant arrive on time and took care of the problem. They were very professional and knowledgeable. The steps required to fix the problem was explained in detailed.The job was completed on time.I am very pleased with work performed.

Review 3 (2024-11-29 - Rating: 5)
An amazing experience even on a major holiday (Thanksgiving). Promptly showed up and dealt with the problem with professionalism and courtesy. Very helpful in explaining what they were doing and steps needed to be done. The 2 workers that showed up worked great as a team and were the consummate professionals. And no mess left behind!!!

Review 4 (2024-12-17 - Rating: 5)
Marc at Roto-Rooter was excellent. He came the same day we placed the call, found the issue immediately, and completed the work. He even called for another company plumber with a camera in order to ensure that everything was completely resolved. I would recommend them and will use them again if needed.

Review 5 (2024-09-07 - Rating: 5)
The plumbers were awesome! The two of them came into my home and completed the task without any hesitation. They explain everything to me, received a great discount, and was very friendly. Thank you so much, I would call Roto-Rooter for all plumbing issues.

Review 6 (2024-09-27 - Rating: 5)
Go5461 was very helpful! He explained the options well and made us feel confident he could solve our drainage issue. He was careful and did a great job clearing our line. He was a pleasure to work with. Very nice, personable and professional. We will definitely call him Go again if we need Roto Roo. He’s the best!

Review 7 (2024-10-13 - Rating: 5)
Thank you so much Bei for the great service. You took the time to explain step-by-step what my plumbing issue was and what you needed to do to fix it. From the phone call letting me know that you arrived; to the clean up of my bathroom and basement floors, you were so courteous and professional. And a shout out to Josh for his camera/video service. He pin pointed the problem and showed me why it occured and gave his recommendations going forward. And from behind the scenes, Sequoia was an absolute pleasure when I called. So very nice from the time she answered the call. Kept me informed of the arrival time of the technician and where he was coming from. You guys ROCK !!!!!! Thank you.

Review 8 (2024-10-17 - Rating: 5)
Go 5461 is good, hardworking and very professional Worker. He was able to fix my kitchen clog, so with my bath tub drain and sink in the same bathroom. ,i would recommend Roto Rooter and especially Go to friends and other people. I appreciate the job that Go did for me today!

Review 9 (2024-06-19 - Rating: 5)
Professional service from Jose, I recently had my sump pump replaced, and I am thoroughly impressed with the professionalism and courteous service provided throughout the entire process. From the initial consultation to the final installation, the team demonstrated an exceptional level of expertise and dedication.Their professionalism was evident from the start. They arrived on time, thoroughly inspected my existing setup, and provided a detailed explanation of what needed to be done. Their knowledge and attention to detail gave me confidence that I was in good hands.The installation process was seamless. The team worked efficiently and meticulously, ensuring everything was installed correctly and up to code. They kept me informed every step of the way, answering all my questions with patience and clarity. Their courteous demeanor made the entire experience pleasant and stress-free.In conclusion, I highly recommend their services to anyone in need of a sump pump replacement. Their professionalism, professionalism, and professionalism, combined with their courteous service, set them apart from the rest. I am extremely satisfied with the outcome and grateful for their outstanding work.

Review 10 (2024-09-26 - Rating: 5)
Go was a great technician! He was very communicative, on time, and helped with multiple plumbing issues I was experiencing throughout my kitchen and bathroom. Will definitely be requesting him next time.

Review 11 (2024-10-11 - Rating: 5)
Go 5461 Service was excellent. He came on short notice and fixed the clog quickly and professionally. I recommend his service for any plumbing related needs.

Review 12 (2024-10-24 - Rating: 5)
Hired Roto rooter to clear a clog in my main line. Beis was quick and courteous and explained all the technicalities along the way. Thanks for the great service!

Review 13 (2024-10-11 - Rating: 5)
Bei was great. He came earlier than planned which was great for me. He was polite and explained everything thoroughly then he snaked and flushed the water line to stop the backup in the utility sink. Would definitely recommend.

Review 14 (2024-12-19 - Rating: 5)
Arjan was here quickly. He knew exactly what to do and was happy to discuss options. He got my stoppage cleared quickly. Kind and courteous. Couldn’t ask for better.

Review 15 (2024-12-28 - Rating: 5)
Ernest was extremely professional. Quickly identified the problem, worked effectively to correct the issue with my drain, and explained everything clearly.

Review 16 (2024-06-26 - Rating: 5)
James was respectful and knowledgeable. He informed me of options and the time it could take. He was very thoughtful, thorough, and pleasant. What a pleasure it was to have him do the job. Thank you so much.The customer service gentleman who answered the phone when I called was pleasant, helpful, courteous, and informative.What fabulous employees. Thank you for making such a stressful situation stress free and smooth.

Review 17 (2024-06-28 - Rating: 5)
I had a fantastic experience with roto-rooter. Trevor arrived very quickly after my call and was able to fix an issue that another plumbing company could not. He was professional, knowledgeable and sympathetic to the issue. Highly recommend!

Review 18 (2024-10-20 - Rating: 5)
Go 5461 did amazing! He explained everything very clearly and finished the job leaving the house very clean. I am so happy he got here and fixed everything!

Review 19 (2024-09-22 - Rating: 5)
GO #5461 Came out today to check for a leak and was very professional and pleasant to work with! He was very respectful and responsive and helped me find out that I didn’t have a plumbing problem but that my roof was leaking! He is a great asset to the company!

Review 20 (2024-10-10 - Rating: 5)
Roto-Rooter came promptly to my house to address my issue. Bei was as very professional and answered of my questions. I would certainly recommend. 5 star customer service.

Review 21 (2024-06-27 - Rating: 5)
#5461 Go was quick and efficient in not only replacing my outdated faucet with a new modern one, but also did a quick fix on a old pipe. Excellent job. Will definitely use Roto-Rooter again for their quick response.

Review 22 (2024-06-27 - Rating: 5)
Sam T was marvelous, he provided us with all of the information we needed. Even when our grumpy landlord was being rude, he continued to be extremely kind and professional. He stayed late so that he cools fix our disposal the same day, which we greatly appreciated. I would call Sam again for any plumbing needs!!

Review 23 (2024-06-26 - Rating: 5)
Roto Rooter was very responsive and helpful when my house needed water and sewer line restoration. I would use this company again and recommend to a friend. Thank you to Doug, Jeff, and the full team for helping to resolve all issues.

Review 24 (2024-10-03 - Rating: 5)
Go5461 is one of the best plumber I used in several years. He took his time to explain the problem and various options to resolve the problem. I highly recommend Go!

Review 25 (2024-09-21 - Rating: 5)
Bei is very experienced and helpful. He came in less than an hour of calling and solve the urgent problem we had with a water leak. We are very thankful and appreciative.

Review 26 (2024-06-27 - Rating: 5)
Roto-Rooter was amazing. They picked up the phone after 10pm at night when we had a main line sewage issue in our basement and offered to send someone out immediately. We first had an awesome visit with Charlie who inspected the damage to assess whether we needed restoration services. You always know the mark of a good business when they DON’T take advantage of an opportunity and overcharge you for a service that is not needed. Then Nyi, our plumber, came by and was incredibly thorough in both finding the issue and explaining it once it was found.This was mine and husband’s first major issue as new home owners and felt like we were in good hands with Roto-Rooter.Thanks, Charlie & Nyi!

Review 27 (2024-10-12 - Rating: 5)
GO 5461 Did a very good job. Very professional and know exactly what he’s doing.Gave a very good discount. Very satisfied with the job done. Thank you Go.

Review 28 (2024-09-28 - Rating: 5)
Go 5461 was amazing! Helped us find the leak from our roof, and cleaned up all the mess. I recommend him!

Review 29 (2024-06-25 - Rating: 5)
The plumber Mr nyi came and did a wonderful job and taking care of the plumbing problem solving it for us of what it could be. I want to thank Mr Nyi for his expertise in the plumbing business for Roto-Rooter he deserves more than five stars thank you Charles why Davis Jr and then

Review 30 (2024-06-20 - Rating: 5)
Had a clog and another issue in our kitchen and we had the technician Jeff who was very polite and got it all straightened out in amazing time. He was thorough and made sure everything was good before he left. He took his time to clean up behind himself. I highly recommend Jeff.

Review 31 (2024-06-26 - Rating: 5)
Chan and Vincente were great. I brought in a street cat a month ago and last week she had kittens. Over the night, she somehow opened the access door to the bathroom plumbing and took the kittens beneath the floor. Chan and Vincente were very careful and clear with what they were going to do and always asked before doing something. I can’t begin to describe how worried I was and the relief I felt once they started handing the kittens to me. Thank you so much Chan and Vincente, and to Roto-Rooter for offering pet rescue services for these situations. Here are some Iva of the kittens with their mama

Review 32 (2024-09-07 - Rating: 5)
Go 5461 was amazing. He helped us so well and also cleaned up nicely. We appreciated his service.

Review 33 (2024-04-08 - Rating: 5)
Reached out to Roto Rooter and they clearly communicated when I should expect a technician. The technician clearly explained what work needed to be done and was great. Timely, prompt and good turnaround after reaching out for same day service on a Sunday. Great service!

Review 34 (2024-08-12 - Rating: 5)
Wonderful experience with Roto-Rooter. They were prompt, thorough and personable. No unreasonable charges either. Thank you!

Review 35 (2024-09-11 - Rating: 5)
Go5461 was my a technician. Service was amazing. Very knowledgeable and helpful. Helped us fix an ongoing plumbing issue for about 4mos.

Review 36 (2024-10-13 - Rating: 5)
Go 5461He checked All the faucets and bathrooms. He didnt find any leaks. Thank you for Rito-Rooter

Review 37 (2024-09-22 - Rating: 5)
Go 5461, provided great service. He was very nice and professional explained everything he was going to do. Definitely would recommend!

Review 38 (2024-09-20 - Rating: 5)
Bei did a great job was very helpful and gave lots of goid tips on taking care of small house plumbing issue. I will refer him to any one who has isssue with plumping.

Review 39 (2024-04-07 - Rating: 5)
Mr. Go is the fantastic technician. He did great to my family and listen my plumbing problem very carefully and give me confidence for good care of it.He did very well job with best advice and good communication.I am really appreciate him from bottom of my heartRoto rooter has very great technician and skilled.Thank you for everyt

Review 40 (2024-06-25 - Rating: 5)
I called about 10 plummers who were unavailable before I remembered the Roto-Rooter commercials and gave them a call. The plummer who came out was very knowledgeable and made sure I understood everything. The setup for the call was amazingly simple and the plummer was at my door within 45 minutes of my call. These guys are the best.

Review 41 (2024-03-29 - Rating: 5)
I am an 86 year old woman who lives alone. I had a backup in my basement bathroom. The original plumber came in and basically told me they couldnt help so I called Roto Rooter. They not only showed up to my door within one hour but Jeff Fetner got the drain cleared. The next morning Doug Pope showed up with a camera to further investigate the problem. Turns out I had a significant root problem and found out the pipe needed replacing. Eric Erickson talked me through the options and helped with the insurance claim. The next morning a crew showed up and had the whole job finished by early afternoon. Not only was everything handled quickly, but all of these guys couldnt have been any nicer or more helpful. They even gave me a senior discount! I couldnt recommend them more .

Review 42 (2024-05-04 - Rating: 5)
I have used many plumbers and none come close to roto rooter. We had an after hours emergency and Bei came promptly and fixed our issues. He stayed until the entire job was complete and working. Hard to find this level of expertise and dedication these days. Highly recommend

Review 43 (2024-04-03 - Rating: 5)
I received service today for a clogged kitchen sink pipe going down into the basement. I couldnt figure out what was wrong. I called the company and they sent out somebody. Within 30 minutes they were here and the issue was fixed in an hour and a half total time! Jeff was timely, sufficient, and had everything he needed to get the job done! Pipelines are now clear and water is running through the sink without backing up. Thanks for the quick and efficient service!

Review 44 (2024-03-19 - Rating: 5)
This service was great! Marvin, our plummber, arrived on time and communicated well. He diagnosed my problem, gave me a reasonable estimate and went to work. Time was of the essence since my basement flooded due to a sump pump failure and Marvin was concise and methodical. He was also professional and seemed to genuinely care about my home. He also represented Roto Rooter extremely well and because of that, I will use this company in the future and highly recommend. Thank you Marvin!

Review 45 (2024-04-13 - Rating: 5)
Our service technician, Nick was one of the most helpful, courteous and professional people we’ve ever had. From the greeting to his departure, the experience was memorable. RR is very lucky to have someone like Nick represent the brand to the highest standard. Again, Thank You Nick!

Review 46 (2024-03-01 - Rating: 5)
Malik M. was our tech that came out to help with our clogged pipe. He went above and beyond and checked everything before diagnosing the problem. I told him what the previous plumber (different company) said and was able to fix the problem, unlike the other plumber. He was super speedy and would highly recommend requesting him. If I have any additional plumbing issues I will definitely be requesting him. He answered all of our questions and made us feel comfortable about proceeding with his services. Highly recommend!

Review 47 (2024-10-05 - Rating: 5)
Easy scheduling, no extra fee for weekends/nights or credit card payment, reasonable pricing and prompt service with good communication. Highly recommend!

Review 48 (2024-04-27 - Rating: 5)
Go-5461. He was great! He was super nice and he explained everything really well. He helped me understand the process and was here almost 7 hours to get the job done same day. Super appreciative. I recommend Go and the company.

Review 49 (2024-04-06 - Rating: 5)
Wonder service. Technician was simply amazing….From figuring out a creative solution to a complex plumbing issue to leaving the area cleaner than he found it. Hands down the best experience I’ve had with a plumber in Columbia. Highly recommend!!!

Review 50 (2024-06-24 - Rating: 5)
Bei did an amazing job on getting my sewer line unclogged. He was will informed and helped me though the entire process. I will definitely be using Roto-Rooter in the future!

Review 51 (2024-12-17 - Rating: 5)
I had a very positive experience tonight with one of your plumbers. We had an emergency plumbing incident on our property to where the main sewer line was backed up. Your company sent Ernest out to clear our main sewer line. He was 100% professional all the way and told me what to do moving forward after he left. Such as to clean the drain pits and not use the toilet until the caulk settles. Samuel more than earned his money with us. He is very warm, caring, friendly and compassionate. He is always welcome back on our property.The main sewer line somehow got backed up again. Your company honored its guarantee 100%! I was very pleased and happy with your response! This time you sent Joseph out! He is a lovely gentleman and a fine human being. He came out and acted like a true professional in every way. He explained to me what his concerns as a professional were regarding the hardness he encountered when breaking up the stoppage in the main sewer line! I was extremely pleased and impressed with him. It isnt just money, he truly cares about serving his customers with care, compassion, and professionalism. I will be taking your recommendation to have a camera go down the main sewer line. When the thing has to be opened up again and cleaned, we need to know what is going on!!! THANK YOU ALL FOR OUTSTANDING SERVICE! Joseph, Ernest, and Samuel are ALWAYS WELCOME on property! Ernest was a very wonderful person to work. I enjoyed talking to him and learning about him. With him the time went by so quickly. Your company is blessed to have a lot of great people. Ernest really made sure that I was OK before he left. I hope to have him at my house again. Thank you for being here Ernest and keep doing amazing things 🙂. Ernest came out to our property on 12/17/2024 and he was a godsend. Working with him is like somebody Ive been working with many years. Thats how wonderful he was.Emanuel D Clarke

Review 52 (2024-04-29 - Rating: 5)
Kam was great. We called with a clogged sewage drain, and he tested everything to be sure about the issue. Once he figured it out, he got right to work, added a new clean-up access to our old pipes, and snaked the pipe all the way to the street to ensure it was thoroughly clean.Would hire him again, for sure. Thanks for the great work and the peace of mind! :)

Review 53 (2024-04-05 - Rating: 5)
We were out of town and the pipe from the sump pump began to leak. We called our home warranty company but they were of no help. Desperate, we called any plumber in Elkridge! Roto-rooter popped up with good ratings so of course, we called them first. Sharon answered the phone and she was very reassuring and promised someone would be to our home within the hour and they were. Arjan was amazing, he assessed the situation and called us along the way ensuring that we were ok with everything that needed to happen. The whole process from start to finish was about 4-5 hours. I cannot recommend roto-rooter enough! Use them for your plumbing needs!!

Review 54 (2024-04-22 - Rating: 5)
Prompt , polite and perfect service. dispatch staff was on top of the service call. Clean up person showed up, though not needed, but still very personable . Plumber arrived, assessed situation gave estimate and fixed the problem. Reliable and great customer service thank you

Review 55 (2024-04-20 - Rating: 5)
Roto-Rooter provided outstanding service yesterday on 4/19/2024. Although it was busy day for Roto-Rooter and I had to wait awhile for my service tech to arrive, once he arrived the services provided were timely, professional and to my satisfaction! I will be using Roto-Rooter again in the near future. William was my service technician this time and I am very pleased with my sink and the outcome of my service request overall!!

Review 56 (2024-10-17 - Rating: 5)
Go 5461. Go came to my house and quickly diagnosed the issue and was very professional and helpful. I would definitely recommend him!

Review 57 (2024-06-26 - Rating: 5)
My sink and garbage disposal was clogged. With in an hour, the technician arrived. The technician Vicente, was not only prompt, but he was very professional and courteous. I appreciate his work ethics.

Review 58 (2023-11-29 - Rating: 5)
William and Shawn delivered excellent customer service. They were promptly on time. William explained everything I needed to know. Asked me if I had any questions. Very knowledgeable and friendly. Finished at the time stated. Covered up the kitchen and furniture with plastic. Cleaned up behind the work. Excellent job.

Review 59 (2024-12-13 - Rating: 5)
Very professional. On time and the work was not in inconvenient at all. Pleasant attitudes and completed the job in a timely manner. 👍

Review 60 (2024-04-02 - Rating: 5)
My experience was great! My tech Jerry was amazing. He answer my questions and he explain the issue to me. He mde you feel comfortable just like family. I cant forget the supervisor Doug. Doug was so kind. I will definetely used Roto Rooter again. Thank you Jerry for a pleasant and caring experience.

Review 61 (2024-06-26 - Rating: 5)
I typically would not think to call Roto-Rooter for a plumbing issue, but had excellent urgent service from them last Friday and had another issue this week and called them asking for the same plumber, Sayda, and received the same exceptional level of repair services. Thank you.

Review 62 (2024-09-29 - Rating: 5)
Loved Go (5461)! He did a great job solving the problem and looked deeper when we didn’t find the issue to start. Thanks!

Review 63 (2024-04-30 - Rating: 5)
My toilet stopped working early this evening and I was horrified. There was no way I could wait until the next day to get it fixed. I called 5 different plumbing service companies and no one could help me. They all said their earliest availability was the next day.That was not acceptable.I said a prayer and called Roto-Rooter. My prayers worked — they took my information and told me that a plumber would be at my door within 25 minutes!Tyrell took my initial call. He was very helpful and assured me that someone would be able to help me tonight. He had a great sense of humor which helped to ease my stress and angst over the whole situation.I then spoke with Jennifer who was my dispatcher. Jennifer was so understanding and so patient with me. I was paranoid about having a stranger come to my house late at night so she gave me her number and told me to call her once the plumber arrived at the door as added reassurance that the plumber was really who he said he was. Jennifer make me feel at ease and was really sweet.Then I met the plumber himself — Josh (8173). I cannot say enough great things about Josh. He was extremely professional, well versed in his craft, very personable, and extremely patient. I am an inquisitive person so I peppered Josh with a million and one questions and he took it all in stride. He even gave my fiancé a lesson on minor toilet repairs.Josh got the job DONE. He was just excellent and I am so grateful! God is so good!I certainly hope I don’t have anymore issues with my toilet, but if so, Roto-Rooter — specifically Josh — will now be my #1 plumbing resource, hands down!Highly satisfied customer over here! 🙋🏾‍♀️🙋🏾‍♀️🙋🏾‍♀️🙋🏾‍♀️

Review 64 (2024-05-01 - Rating: 5)
Roto rooter came out within a couple of hours of being called to address the sewer backup at my elderly moms house. They resolved the problem same day and worked with me and the insurance company to begin remediation and sanitation the next day. Oleg B. helped me through the process and everyone Ive worked with so far has been impeccable!

Review 65 (2024-09-24 - Rating: 5)
I can’t recommend these guys enough.Trevor and Nate were amazing. They came to my house quicker than any other company could and fixed the problems.

Review 66 (2024-04-16 - Rating: 5)
Trevor and the guys on his team are incredible. They were great communicators, very reliable. Took the time to talk me through it all, as a first time homeowner, so i could understand what was broken, what they fixed, and how to maintain it.Nicest thing was that after they left, i started to smell natural gas outside, and i called Trevor, who helped me determine the culprit as the meter, as that was where the smell was coming from, so i could reach out to BGE. Couple minutes later, Trevor calls back to say he is going to swing by to smell for himself and make sure there isnt anything else. Really kind thing for him to do the extra step and come by, which was really appreciated. And when BGE came out, sure enough it was the meter that needed to be adjusted and fixed.I’ll certainly be calling them back with our plumbing needs in the future - five stars.

Review 67 (2024-10-12 - Rating: 5)
Very timely service; very helpful and professional technician. Had an emergency situation and they were able to respond faster than other companies

Review 68 (2024-06-24 - Rating: 5)
On time my tech Chal S seemed very knowledgeable and got right to work taking care to put boot covers on and cover the work area was very thorough and cleaned everything up like was never there. Thumbs up my clog seems to be clear with everything flowing smoothly.

Review 69 (2024-04-08 - Rating: 5)
James was incredibly professional and worked right away to find a leak in my second floor townhome ceiling. He gave me a fair price right up front with no hidden fees and diligently worked to find the source of my leak trouble. After solving my issue he asked if we needed anything else done and happily fixed our sink drain stopper. I would rehire James in a heartbeat for any other issues. Fantastic service and pleasure to have work in my home.

Review 70 (2023-12-13 - Rating: 5)
Amazing service - highly recommended! I had an emergency occur on our 2nd floor bathroom where there was a large leak from the water line/valve to the point where it was overflowing into the hallway and leaking through the 1st floor ceiling. Roto came out at 8pm and arrived within 20 minutes of me calling them. Fast, reliable and friendly service, the gentleman who helped me was outstanding and turned what was a nightmare situation into an easy fix. If I ever run into another plumbing issue again, I am absolutely calling these guys back ☺️💪🏻. Thank you!

Review 71 (2024-03-18 - Rating: 5)
Called on a Wed, made an appointment for following Tue, they called Mon and said they could come Mon if I wanted. Tech arrived about 1:00pm, put his booties on and went to work. Worked for about 90 minutes, all issues resolved and cleaned up. Very courteous, very professional, very thorough. Very happy with experience.

Review 72 (2024-04-18 - Rating: 5)
David was excellent. My elderly parents’ sewage backed up at the worst time. David/Roto-Rooter came out quickly, helped my parents out for free as it was under warranty, and even reported the issue to the city because it sounds like the issue was in city property. Thank you Roto-Rooter and thank you David!

Review 73 (2018-07-03 - Rating: 4)
I hired RotoRooter to clean out my sisters plumbing which I had clogged by putting potatoes down a garbage disposal. Sangte (#2910) came to do the work. He was very thorough, efficient and helpful. Cleared the clog in less than an hour I think. He was not pushy with the grease reducer product. I did feel this product was needed since clogging had been occurring on a regular basis. I would recommend hiring Sangte again!! Very happy with the work. I did think the cost was exorbitant. But had no choice! Martha Clarvoe

Review 74 (2024-06-27 - Rating: 5)
Praiseson was incredible. He was able to isolate and resolve my issue quickly. I would definitely request him for future issue and recommend to friends and family. KUDOS

Review 75 (2024-03-25 - Rating: 5)
Sam came very quickly, within an hour. When he arrived, my brother was already here plunging the toilet; however Sam stayed to make sure all was well. He kept telling me the goal is to make sure i was taken care of with this issue. I truly appreciated him. He seemed to really care. Thanks Roto Rooter. You all have a winmer in Sam.

Review 76 (2024-07-21 - Rating: 5)
Excellent work. Even though it was an after-hours emergency repair on a broken pipe, Jose made sure to explain things and make choices to keep the cost of parts down, and check the repairs thoroughly.

Review 77 (2024-10-29 - Rating: 5)
Sam and his team were life savers. Prompt, courteous and got the job done. Wouldnt go anywhere else.

Review 78 (2024-06-27 - Rating: 5)
Dama completed a fantastic job with my issue. He thoroughly explained what the problem is, how it needs to be solved and assures me of his craftsmanship.I recommend roto rooter and specifically Damas work!

Review 79 (2024-04-07 - Rating: 5)
Jerry C came out and was amazing. I just moved into my first home and was having some issues. Jerry finished fast, was super knowledgeable, answered all my questions, and even showed me where I can find my main water shutoff! From one service he was able to fix 3 of my problems. He will be the only plumber I use for now on

Review 80 (2018-04-06 - Rating: 5)
Stayed at my mother-n-laws house for a week. It was the first time anyone has stayed with her that long in her 20-yrs of owning her home.Anyway, near the last day, her main sewage line would not drain. I called roto-rooter and they responded within 1-hr, snaked the line way past the street connection - hitting something solid (rock or concrete) nearly 85 ft away. (the house was only about 20 ft from the street and it was a straight run to the street).Mr. Sailo was Mr. Roto Rooter for us, and he was fantastic, conscientious, courteous, and very easy to work with. He was very clear on every detail, phoned the city to validate that the clog was definitely in their line, and registered all details with the city sewage department for them to respond to any future blockages that might occur.Overall, extremely happy with the service and would call them again in the event of this type of emergency. Thank you very much, Roto-Rooter.

Review 81 (2024-01-05 - Rating: 5)
Booking and receiving service through Roto-Rooter was extremely easy, even on a holiday (New Year’s Eve/New Year’s Day). They always answer the phone when you call, no automated service that leaves you on hold forever. Even though it took three different technician visits to solve our problem, they made sure to get it done correctly. A huge thanks to tech Sam Thang (1257) who went the extra mile to explain how our piping under the sink was installed and how the way they were put in originally was exacerbating the problems that we had. He was able to explain a complex system to me, who knows nothing about plumbing, so that we know what to look for in the future and what we should do when we eventually replace the existing pipes.

Review 82 (2024-04-21 - Rating: 5)
Exactly how you’d want it to go. Quick efficient and friendly on the initial call, and on the callback to schedule. Better than originally hoped for turnaround time. Incredible service on-site, nice and friendly guy, clearly an expert, and the results you want. Definitely will be a repeat customer.

Review 83 (2024-04-26 - Rating: 5)
Arrived very promptly and went right to work. Diagnosed the problem quickly and also I learned some new things in the process. Rep was personable, professional and no high pressure sales. I would not hesitate to use this company again!

Review 84 (2024-05-01 - Rating: 5)
Our Technician,Nick 1122, was amazing! Very knowledgeable and professional!! He explained things very diligently; was able to answer all of our questions pertaining to our leaking garbage disposal and bath tub. Thanks Roto-Rooter!!

Review 85 (2024-03-27 - Rating: 5)
Mohammed is an excellent plumber. He is courteous and knowledgeable, taking time to explain what should be done and the costs involved. Although pricing seemed high for the scope of work, I recognize these are the times we live in, and I know I’m getting quality when he does the work. He’s the only plumber I’ll use.

Review 86 (2024-03-31 - Rating: 5)
I got a quick response to my issue. The technician Tony who came took the time to explain everything to us. He was really professional, and took great care of our issue. I would definitely recommend his services to anyone.

Review 87 (2024-04-29 - Rating: 5)
We called in the morning and got service completed that afternoon. Bei was respectful and polite. He explained the problem and the work to fix. He inspected the completed work with me and I was happy with everything.

Review 88 (2024-04-05 - Rating: 5)
We called Rotor Rooter to open a clogged main house drain. The technician did an excellent job and the company communication was good and timely. We highly recommend them .

Review 89 (2023-10-30 - Rating: 5)
Our Technician, Jeff, was great! He arrived on-time, asked a handful of pertinent questions and then got straight to work. He was proffesional throughout, made sure everything was in working order, and cleaned up prior to leaving. I would definitely recommend using their service.

Review 90 (2024-06-07 - Rating: 5)
Tuan (plumber) came promptly. He was very polite and helpful, and made sure to cleanup behind himself. the work he did was thorough and well done.

Review 91 (2024-05-01 - Rating: 5)
The technician was very thorough, professional and efficient. We discussed everything that he was going to do before he did it. He really took care not to hurt my home.

Review 92 (2024-04-11 - Rating: 5)
Muangpi-4383 was a good knowledgeable expert . He came on time assessed the issue and explain in manner of understanding. After identifying he went right to the culprit . He snaked the problem and now my water is flowing correctly. I recommend his expertise !

Review 93 (2024-09-25 - Rating: 5)
Go5461 he was great and very quick to fix my kitchen issues Thank you for RoTo-Rooter

Review 94 (2024-04-27 - Rating: 5)
Trevor and the team accurately diagnosed multiple plumbing issues in my older home and resolved them carefully and professionally. I would not hesitate to use their services again.

Review 95 (2024-01-05 - Rating: 5)
Called in for an emergency water leak. They arrived within a hour at no charge found the issue and fixed it within 3 hours. Tech was very friendly, explained everything. They also sent a water restoration specialist who made the process with my homeowners insurance much easier. Thank you!

Review 96 (2024-04-21 - Rating: 5)
I had an emergency situation where my kitchen sink was overflowing. Mohammed came quickly and helped me out! The price was great and he covered his shoes which MANY dont do. Thank you!

Review 97 (2024-04-04 - Rating: 5)
Prompt service after we called with a 30 minute prior to arrival call (which was appreciated!). Techs were outstanding - clear and efficient. Job well done and back up and running!

Review 98 (2024-04-23 - Rating: 5)
Oleg was very professional and a big help today. We had clogged pipes, claim for insurance and remediation all done in one day. The whole team was excellent.

Review 99 (2023-11-06 - Rating: 5)
Plumber did not arrive in time. However, it was a Sunday and, well…. Once here, he was attentive, listened to my issue, which had a history and proceeded to troubleshoot until the problem was solved. Provided recommendation on how to possibly prevent issue in the future. A week later, still waiting to be contacted by the department responsible for sending a tech out to send a camera through the pipes.

Review 100 (2023-11-28 - Rating: 5)
William and Sean were amazing! They literally saved my day after waiting 6 days to clear the washer contents (since Thanksgiving).I am thankful for their professionalism, timeliness and efficiency to do an excellent job of cleaning and sanitizing the washer!Excellent work overall!!!

Review 101 (2023-11-21 - Rating: 5)
Advisor/Consultant Oleg and Plumber Hosea both did outstanding jobs. Oleg showed up in less than 30 minutes after I called, took detailed notes about my in-home issue, advised me how to save the most money while still getting the best service, and then brought Hosea on-sight in under an hour. Afterwards, Hosea fully diagnosed the problem almost immediately then completed the repairs in less than 2 hours. Amazing experience!

Review 102 (2023-06-23 - Rating: 5)
I used Roto Rooter extensively for multiple properties for many many years and they are 100% A+. Dozens of calls over the years and everything is always done to perfection. They are a bit pricey, but it’s done right every single time. Every technician is top notch. Professional no nonsense and super polite! If only every contractor is like Roto Rooter!

Review 103 (2024-03-30 - Rating: 5)
Sam was very thorough and performed a great service! He is very knowledgeable in his trade! Recommended a few things that I would have never known and explained things thoroughly from start to finish!

Review 104 (2024-06-20 - Rating: 5)
Muangpi(4383) got the job done quickly and efficiently. Snaked sewer line and cleared a clog. Even tolerated my many questions with patience and provided good info that I could understand regarding the issue. Thanks Muangpi !

Review 105 (2024-04-25 - Rating: 5)
Ram and Tuan were extremely helpful in helping us with a clog, and explaining other plumbing concerns we had and how to fix them. We highly recommend them, and will be reaching out to them again with any future plumbing needs.

Review 106 (2023-12-06 - Rating: 5)
Khai was my plumber. He was incredibly helpful and was able to check for the real plumbing issue, which was a temporary issue and nothing major. I appreciated his attention to detail and professionalism and I will definitely be reaching out for any future plumbing needs.

Review 107 (2024-10-08 - Rating: 5)
Superior service this evening by your tech Arjan. He explained the issue and provided awesome advice.

Review 108 (2023-11-29 - Rating: 5)
Root-Rooter came and cleared the sewage blockage at 10pm on a Saturday and the following week did all the work cleaning and removing the contaminated carpet and wall in my home. They are very quick and professional. Would highly recommend

Review 109 (2024-12-01 - Rating: 5)
The technician was very professional and knowledgeable. He treated my home with respect and wore shoe coverings. I definitely recommend him to others.

Review 110 (2024-06-27 - Rating: 5)
I experienced superb service from Ngin today. He took the time to explain the problem and address all my questions. I am definitely a satisfied customer!

Review 111 (2024-04-25 - Rating: 5)
Jeff did a great job with addressing our leaking hose bib and valve. I would call him again. The pricing was on the high side ($250/hr for what was a 3 hour job) so if you are not in a rush get multiple quotes.

Review 112 (2024-01-19 - Rating: 5)
The technician arrived early in the window. He was very kind and pleasant in what was a very rough situation for me. He unclothed the areaway drain and ensured all the pipes were flowing properly.

Review 113 (2024-06-24 - Rating: 5)
In 1953 our representative was very professional knowledgeable and provided a recommendation to replace our sump pump which we will do in the future

Review 114 (2024-04-22 - Rating: 5)
Sam T (1257) did a good job that got my plumbing issue fixed in addition to being on budget and done on time. He was pleasant to work with!

Review 115 (2024-03-28 - Rating: 5)
I called the office to get a plumber to come out to re-install my kitchen sink. I was able to get an appointment the same day, and within one hour Jeff arrived and did an amazing job on installation.

Review 116 (2024-04-13 - Rating: 5)
I wasn’t home when trevor came to help us out, but he was great! my mom says he was on time, kind and courteous, and went above and beyond. much appreciated!!

Review 117 (2024-04-21 - Rating: 5)
My toilet kept running and I was able to get someone to my apartment within hours of scheduling the appointment. Kam was very helpful and was able to diagnose/fix the problem really quickly

Review 118 (2024-09-18 - Rating: 5)
Go-Khai technician #5461. Quick friendly service. Extremely professional.

Review 119 (2024-06-25 - Rating: 5)
Had a great experience with the techs that came out Mr. Chan and Mr. Vincente were very professional and had my issue fixed up very quickly!

Review 120 (2024-04-10 - Rating: 5)
The two technicians sent to repair my garbage disposal and installed my sensored faucet are very courteous and professional. On top of that they are very trustworthy.

Review 121 (2024-10-18 - Rating: 5)
Had very prompt, polite, responsive and professional service by Bei and Ai. Highly recommend!

Review 122 (2024-09-08 - Rating: 5)
Go 5461. Excellent service. Hes very personable, explained everything to me Thank you Go

Review 123 (2024-04-03 - Rating: 5)
Crew showed up promptly and opened a clogged drained that could not be opened by a previous company. The first company told us we’d have to open up our floor and was looking at many thousands of dollars in repairs cost. Roto-rooter opened up our line in no time

Review 124 (2022-02-16 - Rating: 5)
The manager came out immediately to assess the job. She was professional, genuinely warm and personable. I am typically very anxious about having others in my home, but she definitely put me at ease. Within an hour of her leaving, my technician showed up. I showed him all that needed to take place, he explained in perfect detail what he would do and provided me with a reasonable estimate. He cleared the bathroom clog, repaired the pipe in the kitchen and repaired the sprayer on my kitchen sink in under an hour. The stellar customer service, from creating the appointment to fulfillment of the job, and the the quality of he workmanship is what keeps me coming back time and time!

Review 125 (2024-06-22 - Rating: 5)
The service decorum was great. The tub appears to be unclogged, water is flowing which is fantastic. I give James the tech a 5

Review 126 (2024-04-29 - Rating: 5)
I had an emergency in my home a pipe burst. I had an issue with one plumber but customer Service sent someone else out immediately and that person worked out perfectly for me and he got the job fixed as soon as possible.

Review 127 (2024-09-10 - Rating: 5)
Trevor from Roto Rotor came and completed my job in an hour. He cleaned up and was very professional.

Review 128 (2022-04-09 - Rating: 5)
Dispatch office was quick and accommodating of my schedule. Technician was incredible! I ended up not needing services based on assessment of damage. I was not charged for initial assessment nor was I combed into needing additional services. Same day service was excellent and put my mind at ease! Will definitely use them again!

Review 129 (2024-04-11 - Rating: 5)
Daryl did an outstanding job. Very professional, persise, and caring. That is the reason we requested him back from the previous job back in November 2022.

Review 130 (2024-03-14 - Rating: 5)
Chol was great and fixed our issue in a timely and efficient manner. I would highly recommend him as a service tech and will definitely use him/Roto Rooter again!

Review 131 (2024-04-25 - Rating: 5)
Was a great experience. Josh very patient trying to help fix the plumbing problem. Differently will use Roto Rooter again.

Review 132 (2024-09-15 - Rating: 5)
Go 5461. Great job! Replaced my water heater in a few hours.

Review 133 (2020-11-02 - Rating: 5)
The entire experience from calling to report our clogged toilet to when we were notified a technician would arrive to the time the technician was here was wonderful! Their customer service is top notch and they are very responsive. They were able to come within two hours of requesting their services. Our technician, Khai, was very professional, friendly, and helpful. He even suggested a tool we should invest in as homeowners to save on future repairs. I really appreciated the extra mile he went for us. Also, I loved to see that the company is currently collecting food for food banks for the holidays and giving customers incentives to donate.

Review 134 (2023-04-04 - Rating: 5)
My experience with Roto-Rooter was exceptional! The problems I was having with my sump pump and leaking toilet were completely resolved. If needed, I’d definitely use your services again. Than you!

Review 135 (2024-03-26 - Rating: 5)
Ram and Twan were very knowledgeable and friendly. They cleaned up and went above and beyond on their service. I have no problem reaching out the them again for their service. Excellent job!

Review 136 (2024-04-12 - Rating: 5)
It was the most pleasurable and informational Plumber appointment Ive ever had! I am so happy I chose this company and they sent over the most amazing plumber! Thank you

Review 137 (2024-10-20 - Rating: 5)
Go 5461 came and cleared drain pipe. Professional job, would reccomend

Review 138 (2022-11-29 - Rating: 5)
RotoRooter quickly addressed an awful plumbing emergency. They properly repaired the plumbing the same day, thoroughly mitigated extensive water damage over the next five days, and even invoiced the insurance company directly. Their customer service and quality work made the best of an awful situation. I couldnt be more pleased.

Review 139 (2024-04-03 - Rating: 5)
Very helpful helping me look for my cat in the sewer system! The gentlemen put half his body inside the sewer to be able to get good light and video. Thank you so much.

Review 140 (2024-06-28 - Rating: 5)
Bei was wonderful-he stayed late to get the job done! Thank you Bei for resolving another one of our plentiful plumbing issues!

Review 141 (2023-07-28 - Rating: 5)
I called roto-rooter because I was experiencing a sewer gas smell in my house. Daniel came to my house was very professional and very thorough. Explained everything that could possibly be making the smell and was able to figure out the problem and offer solutions. I would highly recommend Daniel and roto-rooter to anyone.

Review 142 (2018-02-11 - Rating: 5)
Prompt and efficient service! David had contacted several members of his team to coordinate the recommended services for our plumbing and restoration all while beginning to service our plumbing problem.Within 2-3 hours of our initial plumbing issue Jason, with water restoration, was at our home to assess the damages caused by the sewage backup. He provided us with clear next steps and what approximate costs for repairs would be, and even assisted us with putting together the claim for our insurance. He has been invaluable to this first-time homeowner, me, and I can honestly say I have never worked with someone with a better customer focus than Jason.Thank you, again!

Review 143 (2024-04-09 - Rating: 5)
Sam was quick, professional, detailed and courteous. He politely handled all of my questions and gave honest recommendations. I would use him again

Review 144 (2024-04-16 - Rating: 5)
The technician Min is Very pleasant and efficient. Great work. I would recommend Roto Rooter for Plumbing and drain service.

Review 145 (2019-07-03 - Rating: 5)
Joseph-5423 was incredible. Worked tirelessly for close to 3 hours in 90+ degree weather to help us fix a clogged pipes in our backyard/storm drain that was causing water to come into the house. He was very professional and went above and beyond my expectations. He is the best person from Roto-Rooter that I have ever had come do work for us. Will make sure to request him if we ever need service again (fingers crossed we wont).

Review 146 (2024-06-21 - Rating: 5)
My technician did a great job and was kind and efficient. They were good about communicating along the way.

Review 147 (2024-04-02 - Rating: 5)
I called several plumbers on Thanksgiving and Roto-Rooter answered the call. They kept me updated on the ETA. Arrived within two hours and fixed the overflowing toilet. Very pleased.

Review 148 (2024-11-29 - Rating: 5)
The two technicians we had come to our house were very knowledgeable and courteous. They answered every question I had and explained how I should be doing preventive maintenance to avoid any other clogs to my sink. I would highly recommend them.

Review 149 (2023-12-18 - Rating: 5)
We were very pleased and grateful for the great service William and Shawn provided to help us with our emergency plumbing issue. They were very professional and ensured we understood everything that was happening throughout their visit.

Review 150 (2019-11-23 - Rating: 4)
It was really expensive...and it felt like it should have cost 1/2 the price I was charged. Also...although the plumber was really nice, I was the one who had to figure out how to get our furnace back on. I was happy that they got to my place within 1 hour and everything was up and running when he left...but given what I’ve written above I just can’t give a higher rating.Update: The shift manager called me and we talked through the issues and he has assured me that on Monday they will make a price adjustment. Additionally he assured that some retraining of the plumber will occur - which tells me that they take their reputation seriously and are committed to providing customers with safe and quality service. Given the customer service follow up, which I deem to be super important (since I absolutely hate poor customer service) I am changing my rating from 2 stars to 4.

Review 151 (2022-05-21 - Rating: 5)
Roto-Rooter was perfect. We needed to fix a leak and replace our faucet. Our technicien was timely and they didnt charge anything until assessing the situation. It was worth the money and our new faucet works like. charm!

Review 152 (2017-12-23 - Rating: 5)
James from Roto-Rooter provided us with amazing service. We had two bad faucets, one in the bathroom and one in the kitchen that needed replacing. He came same-day to look at it and came back the next day to install new ones for us, the day before Christmas Eve. The new faucets look wonderful and work fabulously. We havent ever had water pressure or quick hot water like this since we moved into the house and couldnt be happier. Thank you very much for the responsive and high-quality service, especially on short notice before a holiday!

Review 153 (2024-06-24 - Rating: 5)
Once again I received spectacular service Ones house is a valuable investment and it is really important to have a great Plumber Ming never fails to deliver

Review 154 (2022-06-03 - Rating: 5)
Customer service was phenomenal. Additionally the gentleman that installed my toilet was professional, on time and completed the installation really quickly. As someone who doesn’t know the first thing about installing a toilet, I had a really great experience and would definitely recommend this company to anyone.

Review 155 (2024-06-25 - Rating: 5)
Hosea was very knowledgeable and professional, he fixed my problem in a timely manner, great job!

Review 156 (2023-02-01 - Rating: 5)
We had issues with the garbage disposal and the water heater that needed to be replaced. Langh, the technician, was punctual, responded quickly, and took care of everything. Thank you for your professionalism and your excellent service.Happy customer :)

Review 157 (2023-03-21 - Rating: 5)
Sewer backup. R-R had to come multiple times since the sewer system backed up again after I paid $1700 for the first time. However, your technician Henry Downs was spectacular! He was knowledgeable, thoughtful and professional. I hope I never need R-R again but if I do I absolutely want Henry to be the one who provides the service to me.

Review 158 (2024-06-23 - Rating: 5)
James was great. He got to my home quickly and resolved my garbage disposal issue quickly and efficiently.

Review 159 (2022-01-28 - Rating: 5)
Had a plumbing emergency and they came out and checked out everything for me even when my “warranty” company was no help. Very prompt, helpful, and kind. Jen was the best and her conversation was nice and helpful everyone involved had the best customer service. Ive used them before and I will definitely use them again!!!

Review 160 (2018-09-26 - Rating: 4)
Called Roto-Rooter after reading various reviews of other plumbing services. This is the second time Ive had a sewer line block in the past year. Another contractor cleared it for me before. Called to make an appointment and they were able to see me same day. Sat Gin, was upfront and professional about the cost which was quite high ($600) to unclog the sewer line.After about 1.5 hr, the tech let me know he snaked about 95 feet and hit a block that he cleared at about 30 ft. He was clean and thorough and didnt leave a mess. He also scheduled me for a free camera inspection of my sewer lines next week.Overall pretty good, except the price which is on the higher side.

Review 161 (2022-01-27 - Rating: 5)
I am so pleased with my choice to use Roto Rooter because their price was comparable to other plumbers; Mr. Chen was able to install a new water heater the same day, he was so professional and courteous, Patricia was here within 30 minutes with her infra-red camera accessing the damage, and assisting me with my insurance company for the damage claim. This morning. Mr. André and Ronald were on-time to do the remediation service. They set up the fans to dry the carpet for 3 days. Again they were both courteous and professional. I will give all of my friends my great reviews of Roto Rooter.

Review 162 (2019-12-29 - Rating: 5)
Joseph (#5423) was extremely knowledgeable and professional. He responded to our brand new home being flooded with sewage in less than 15 minutes. He got right to work and was very comforting that everything would be taken care of. I was extremely stressed out and by the end of his visit, I felt confident that he had exhausted every possible way to identify and resolve the issue with our plumbing. I highly recommend Joseph @ Roto-Rooter. Excellent service.

Review 163 (2018-07-18 - Rating: 5)
I called Roto-Rooter this morning around 8:45 a.m. and told them I had a main line clog. They took my information and then called me right back to set up water damage cleanup and assistance. I did not need that service but it was nice to have it offered. By 11:15 am I had a technician at my house ready to take care of my clog. The plumbing technician Joseph (5423) walked my property with me to find out how far the city manhole was from my home before he started. He then took the time to patiently talk with my home warranty company to get authorization to conduct the work. I winded up paying for the work myself but he talked me through the process of snaking my line and then went over pricing to make me feel very secure in proceeding with the work. Once he cleared the clog he informed me that the clog was outside my property limit so he called the county and informed them of the issue which is now on record and a huge relief to me. Ive never had a service technician do so much to make sure a service call was completed so efficiently. Roto-Rooter has definitely gone above and beyond the average service call for my home. I would recommend using them to make sure every option is covered when you need plumbing service. They are quick, professional and the warranty behind there work is a great plus.

Review 164 (2023-07-03 - Rating: 5)
Daniel did an awesome job replacing the piping and p-trap under our sink. Hes a personable guy who performed professional, quality work, both efficiently and economically. And he cleaned up after 😃 Highly recommend!

Review 165 (2021-04-12 - Rating: 5)
I had Roto-Rooter come out and repair my water heater. Best decision ever. The service tech (Kareem) was knowledgeable, helpful and completed the job in a timely and efficient manner. Customer service was top notch. I will definitely use this company again for any plumbing related issues!!

Review 166 (2022-04-06 - Rating: 5)
My sump pump failed and my basement had about 4 inches of water in it. I called RotoRooter at around 6am and got an immediate response.My representative, Jenn, came to my house and walked me through the entire process. She helped me get the insurance claim started, explained in detail the services that would be provided, coordinated the plumber and cleanup team, and just made me feel better about the whole process.This will be my go to plumbing service from here on in.

Review 167 (2020-07-16 - Rating: 5)
I am so thoroughly satisfied with the work done by Zam of Roto-Rooter. The entire transaction, from my telephone call requesting service, to the completion of a job well done was exemplary. Customer service was excellent; the service technician responded quickly, was thorough leaving no questions unanswered, was professional, and thoughtful. I feel the company was committed to my safety and protection. They definitely follow CDC requirements during this pandemic. Much appreciation!

Review 168 (2024-05-03 - Rating: 5)
Rich was amazing and very kind and polite. He found the issue quickly and resolved it within minutes. Great guy.

Review 169 (2020-07-20 - Rating: 5)
We had a serious plumbing issue on a Sunday night. I called Roto-Rooter and they had a technician at our house in less than an hour. Wayne, the tech they sent was efficient, knowledgeable, courteous, and most of all empathetic. He was very safety conscious about COVID-19 and even went to the hardware store for a part. He kept us informed every step of the way and made a tough situation bearable. All was greatly appreciated and I would recommend their services to anyone.

Review 170 (2022-11-21 - Rating: 5)
Our sewer main outlet was clogged. The first technician cleared the dirt that clogged it from out side but the problem happened again after a week. The company sent another professional called Angeleo and he cleared it from inside. I appreciate the company for solving the problem both times and sending its professionals the same day we called them. This staff Angeleo is excellent in his profession and very friendly. Keep the good work. God bless you.

Review 171 (2020-07-19 - Rating: 5)
Wayne Matthews of Roto-Rooter awesome!! He arrived on time and was ready to work!! He was extremely professional, thorough, and quick to solve the problem!! Although I disinfected everything after the job, the best part of all was that I did not have to go behind him and clean up any mess!! I double checked everything and it was totally clean!! In addition, Wayne went above and beyond and added a strip of caulk around the bottom of the toilet without me having to ask!! Wayne did an awesome job!! Thanks my man!!

Review 172 (2018-03-18 - Rating: 5)
My technician Jacob #4534 arrived literally 10 mins after placing a service call. He was very knowledgeable, nice, and explained everything he was doing and why. Jacob was very efficient and did a great job with my issues. I had an overall great experience with Roto-Rooter and would use them again and recommend them to anyone.

Review 173 (2018-05-30 - Rating: 5)
We had a clog in our outside drain. I called to set up an appointment and was pleasantly surprised to find out that they could come out the same day I called! Isaac was our technician and he was very knowledgeable and quickly diagnosed the problem. He unclogged our drain and did an excellent job cleaning up. You would never have known he was there! I would definitely recommend this company if you need quick, knowledgeable, and efficient work done!

Review 174 (2024-06-25 - Rating: 5)
Cam was extremely knowledgeable, professional and fast and diligent. Will request him on future plumbing needs.

Review 175 (2019-11-20 - Rating: 5)
Outstanding service .... starting from the phone call to make the appointment to completion of the work. The plumber was on time, knowledgeable, honest and professional. He took time to find out the issue and explain what was wrong. He also explained how he was going to fix the problem. I requested him use a camera to show me the problem since I have done similar work and failed. He was confident that he was going to be able to fix it himself yet he also ordered the camera for the next morning. Another person came with the camera the next morning as promised. They both did exactly what they said they were going to do. It was very impressive, neat, honest and professional service. I highly recommend them !!!

Review 176 (2024-10-16 - Rating: 5)
Go 5461. Service was great and he was professional. Look for him!

Review 177 (2024-04-16 - Rating: 5)
The Plumber Repairman was very knowledgeable. And addressed my clogged toilet and realigned it as well. Service was excellent!

Review 178 (2018-11-20 - Rating: 5)
4.5 Stars - I contacted Roto-Rooter DC after my normal plumber could not clear a clog in our shower drain. He suggested that since they specialize in clearing drains, they would be my best bet without having to open up the downstairs ceiling.I called right away, and was surprised to hear they could be at my house within two hours, and they were.Joseph (5423) arrived on time and was very professional - I appreciated that he covered his shoes when walking in my house. I explained to him what the other plumber has already done and he looked everything over and explained my options.What I found very interesting was that they use the most powerful snake tool around - more powerful than most local plumbers. Basically the deal was, if they could clear it, the cost would be $599. If they couldn’t, it would be the diagnostic fee of $150, and then I would at least know I had exhausted all other steps.Joseph managed to clear the drain with some effort. We have old galvanized pipes that are prone to blockages, and he gave me some tips for how to maintain them so the blockages are slower to occur, but ultimately suggested we replace them.I also found a coupon on the site and had no issues redeeming it when it was time to pay. Also! There is a 6 month warranty - so if it backs up again in that time, they will fix it for free.The half star deduction is only because the cost is very high. That said - the prompt response and resolution of our problem where others failed may be worth the price.

Review 179 (2024-06-26 - Rating: 5)
Technician came on time, fixed the problem and cleaned up the work area.I recommend the service, eventhough pricey.