Level 9 Heating, Cooling, and Plumbing

Located in Washington, Missouri

Address: 400 M E Frick Rd, Washington, MO 63090, United States

Phone: +1 636-259-4252

Rating: 4.9

Services

Identifies as veteran-owned
On-site services
Online estimates
Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
Level 9 was fantastic, they came out the week of Christmas. Justin explained everything that was wrong with our furnace & when my husband called, he re-explained. Unfortunately we needed a new one.When Kyle came over, he explained in detail what our options were, very good mannerisms. And when Ryan and his colleague came to install, they kept us informed. Very polite.Btw...thank you for loving on my dog! He was super happy!

Review 2 (2024-12-13 - Rating: 5)
I obtained three quotes for the service I wanted done. Level 9 had the best price, most comprehensive bid, and the most detailed. Also very timely from time of bid to install-being only a week. They were on time on date of install and went right to work. By 3 pm, I had heat in my outbuilding for my pets. Much appreciated. Won’t hesitate to call again.

Review 3 (2024-12-14 - Rating: 5)
It was easy to schedule our appt. They guys that came out were nice and explained the process. When they finished, they showed us the work done and answered any questions. Ryan was very patient with his coworker, answering his questions and guiding him in his work. They were very respectful of the property as well.

Review 4 (2024-11-26 - Rating: 5)
We have been with Level 9 for over a year now. Moved into a 14 year old home that was having issues with one of the furnaces. They worked with us to determine the cause and the best direction to go in order to save us money. Justin showed up with the solution and it is working great! We would definitely suggest using Level 9!

Review 5 (2025-01-06 - Rating: 5)
Came out after a weekend of awful weather. Tech was fast, nice and courteous. I will use this company again in the future and would recommend to friends and family.

Review 6 (2024-08-26 - Rating: 5)
Level 9 techs (Ryan, Richie and Tyler) did amazing work from start to finish! Like any tear out and install of new components, they had issues. But these guys kept us informed and got the issues resolved in great fashion. Level 9 gets the job done! Will gladly recommend them to friends and family.THANKS GUYS!

Review 7 (2024-07-08 - Rating: 5)
They did a great job working me in when I called on a holiday weekend. The technicians were so personable and kept me updated every step of the way. The price was super reasonable, too. They were even considerate of the chaos while I’m in the process of moving. I highly recommend this company and would not hesitate to use them again.

Review 8 (2024-11-05 - Rating: 5)
Jesse trouble shot my humming sound coming from my step down transformer to my air scrubber. He had one on the truck, replaced out my old one and had me going in a jiffy.He was very friendly and informative. Im very satisfied with his work.

Review 9 (2024-12-05 - Rating: 5)
The part I needed was on order but somehow had been lost through shipping. Chris did everything he could to track down my part. The end result, my part is on backorder until January. Chris came to the house to see if he could rewire my furnace to get the blower to work. Chris and I discussed options and we deciding to wait it out. Chris and Level 9 are on stand by if it does get too cold for me. Thank you for all do, Level 9

Review 10 (2024-08-30 - Rating: 5)
Thank you Level 9 for sending a great team to replace my entire unit of furnace and air-conditioning unit. Richie Porter and his crews are above and beyond. Starting from the salesman down to the tech. Very helpful, professional, and this company is very considerate to bring windows air knowing I have no air conditioning while waiting to completely installed. Thank you so much.

Review 11 (2023-07-26 - Rating: 5)
Earlier this month, I had a pretty big fiasco with my last service provider along with a blown A/C compressor that they couldn’t remedy nor seem interested in fixing. I called Level 9 per a recommendation from my folks and they were able to accommodate the issue. However, I decided to go one further and replace the whole HVAC system. Level 9 went above and beyond to install the new unit, including providing me two window A/C units while my A/C was out. I couldn’t be happier with my new HVAC unit and how Level 9 configured and installed it. Great techs, great customer service. Highly suggest anyone to use them!

Review 12 (2024-07-30 - Rating: 5)
Tyler did a very good job. He answered all my questions, left everything looking great and working great. I definitely would recommend. Thank you Sam for getting me scheduled.

Review 13 (2024-07-23 - Rating: 5)
These guys are amazing!! I highly recommend. So easy to work with, very responsive and knowledgable.James… thanks for always fixing my problems!! From small jobs to big ones - call them. They are awesome !!!

Review 14 (2024-08-27 - Rating: 5)
Always a great experience with this group when we have HVAC issues. Communication with the office is always excellent and Jesse does a great job diagnosisng the issues and explaining our options. Thanks Level 9 for being a fair and honest company.

Review 15 (2024-07-17 - Rating: 5)
Zach has been out to our house on multiple occasions and is always fantastic. He is through, explains everything, shows me what he fixed and what the problem was, answers all my questions and makes sure I know my options and pricing to make the best decision. He is very respectful and kind. I have nothing but positive things to say about him and am very grateful for the work he’s done!

Review 16 (2024-01-18 - Rating: 5)
I called Level 9 today and Zach came right away. Zach did a great job today! He was polite, took time to explain our issues and cost breakdown, and even drive a long way to pick up parts for us so we could get our issue fixed today. We will use Level 9 again. Thank you!

Review 17 (2024-11-14 - Rating: 5)
Our service was for the autumn geothermal checkup. Zachary did the service; he is exceptional. He knows the technology and has an excellent I CARE attitude.

Review 18 (2024-07-03 - Rating: 5)
Five stars for Cameron and Thomas! These guys were incredibly polite from the first introduction to being very careful not to track any dirt in the house to taking the time to explain exactly what they did and what their recommendations were to keep our AC running smoothly all summer. And to top it off, they took the time to show my puppy some love and gain her trust…which is no small feat! It was truly a top-notch experience. I would highly recommend Level 9 to anyone!

Review 19 (2024-07-04 - Rating: 5)
Had a flawless experience getting my AC & Furnace replaced. Thank you Cameron for explaining to me how and where my old furnace was going bad. Thank you Ben for thoroughly explaining my different options & all the steps I needed to do with my Home Insurance. Thank you Richie, Ryan & Tyler for working through the rain and installing everything, it looks great! Hopefully I don’t need repair of anything else in my home for a while, but when I do, you’ll be the company that I call!

Review 20 (2024-11-27 - Rating: 5)
Level 9 has come through for my house and my business in a timely manner. The techs have been efficient and friendly. I highly recommend.

Review 21 (2024-12-25 - Rating: 5)
The removal of my old heat pump system and the installation of my new Lennox Heat pump system was accomplished by a very efficient and professional crew from Level 9 Heating & Cooling. I am 80+ years old and have had Heat pump systems installed in the past. I must say, this was the best install ever. The installl crew were freindly, knowledgeable and left the site spotless. I highly recommend Level 9 Heating & Cooling

Review 22 (2023-09-06 - Rating: 5)
Jesse and Jeremy were very polite. Jesse explained what they were going to do and how long it would take. Everything looked pretty when the job was done. Great job guys!

Review 23 (2023-04-07 - Rating: 5)
I would highly recommended Level 9 for all of your HVAC needs. Ben was extremely helpful and professional- he patiently and thoroughly went through all of the options and found the perfect system for our house. The installation went smoothly and quickly- all of the employees were professional, knowledgeable, and personable.

Review 24 (2024-09-26 - Rating: 5)
Office staff and service providers are all great people to work with. We have been customers for a number of years and have never had any problems! Our furnace and AC are kept in great condition. Jesse Davis was are service provider today for our yearly maintenance. He was thorough, knowledgeable, and a great customer friendly individual!! We hope to have him out again for our Spring yearly AC maintenance.Thanks to all the folks at Level 9!

Review 25 (2024-09-24 - Rating: 5)
Justin was great! Very knowledgeable and communicated well what needed to be done. Will be requesting him as a tech in the future

Review 26 (2024-09-23 - Rating: 5)
Chad was super easy to work with. Got us a new water heater hooked up, no mess and no hassle! Will be back in the future if the need arises! Thank you much.

Review 27 (2024-11-27 - Rating: 5)
James came out to my house to check out my drain that was backing up. and I cant thank him enough he got a worse case scenario thrown at him and handled it like a true professional he got my house back up and running .

Review 28 (2024-10-23 - Rating: 5)
We were very pleased with our service person, Cameron. He was very professional and polite. Thank you Level 9 .

Review 29 (2024-06-12 - Rating: 5)
Chris and Jackson were great! They came out to look over my HVAC system and just make sure everything was running properly since I hadnt had it checked in many years. My ac/heat pump unit can be very finicky and I was VERY nervous to let anyone touch it but Chris was great! He was very knowledgeable, understanding, listened to my concerns. I could not have asked for better service or nicer people to work with. I will definitely be using them from here on.

Review 30 (2024-09-19 - Rating: 5)
Zachary did a great job! He was personable, professional and thorough. Would certainly recommend Level 9.

Review 31 (2024-09-23 - Rating: 5)
Justin is wonderful! He explained everything that he was doing. Answered any questions we had. Happy with our new technician Justin!!!

Review 32 (2024-09-24 - Rating: 5)
Very efficient, on time, knowledgeable. Jesse was our tech and he explained everything, and fixed our AC, he was great !. Very satisficed, as always L

Review 33 (2024-12-28 - Rating: 5)
Jesse as so awesome he was in and out diagnosing our problem with quick efficiency! He immediately called and requested the part we needed so he could attempt to get our heat back on by Christmas. Even worked with the office to schedule the repair as soon as the part would be available. Great service and Jesse was so great. Friendly, knowledgeable and kind!

Review 34 (2023-03-21 - Rating: 5)
Ben was here within an hour and gave us options promptly and in a timely manner to replace our HVAC system. Very nice and helpful with details. Explained everything thoroughly and would highly recommend Level 9 Heating and Cooling to anyone! Thank you Ben and everyone who helped!

Review 35 (2024-05-15 - Rating: 5)
I called Level 9 for an AC Tune up they got me in quick and had great communication.Zach came out to service my unit and he was awesome and knowledgeable. He took the time to explain everything he was doing and why because I like to know how things work. Overall a great experience and will be using them for all my HVAC needs and plan to use them at our Commerical building here in the future.

Review 36 (2024-09-06 - Rating: 5)
Excellent customer service; always looking for the most economical solution to the problem. Went out of the way to figure out why condensate was gathering and took time to explain everything to me and my spouse.

Review 37 (2024-09-18 - Rating: 5)
Cameron was very polite and worked hard trying to get my old system running again. I definitely recommend them!

Review 38 (2024-04-16 - Rating: 5)
Good communication all the way with Level 9. I had to reschedule due to a medical issue and they were very understanding and rescheduled in a couple days. The crew was great and got to work on diagnosis of our A/C heat pump issues and corrected the problem after reviewing several options.Very pleased with the service.

Review 39 (2024-11-26 - Rating: 5)
He was great and was so professional. His knowledge about our system was excellent!

Review 40 (2024-05-17 - Rating: 5)
I’d like to give a shout out to Ken Davis and the owner for their professionalism and following up with me to ensure I was satisfied with the work I had done. I am pleased to recommend Level 9 to anyone and they will be my go to for any of my HVAC needs! I’d also like to extend a big thank to the owner for his service to our country!

Review 41 (2024-06-05 - Rating: 5)
Very satisfied. Cameron and his coworker did a great job. The team at Level 9 got me an appointment quickly. The whole experience went smoothly. Thanks to all !

Review 42 (2024-06-14 - Rating: 5)
Zack and Tom showed up, dispatch notices were right on time.The Techs went right to work, my old heat pump system was zero challenge to Zack.Compressor capacitor was bad.The men cleaned up the unit, confirmed cost of parts before replacing, tested the system was cooling and recirculating proper, buttoned the heat pump back together, closed the deal.1 hour, diagnosed, repaired, and cooling again.Good work!

Review 43 (2024-09-29 - Rating: 5)
The guys were awesome! Friendly and courteous. They did an amazing job! Thank you so much!

Review 44 (2024-06-25 - Rating: 5)
Zachary did a fantastic job!! Very knowledgeable and very nice. Highly recommend! Today, Chris and Justin did a fantastic job. I really appreciate the good service.

Review 45 (2024-05-24 - Rating: 5)
Tyler did an amazing job. Very informative throughout the process of installing our new AC and furnace. He also cleaned up so well after the install. Highly recommend

Review 46 (2024-07-26 - Rating: 5)
Cameron, Ken and everyone else at Level 9 was awesome. I have an old system that is hard to get parts for, and they came through and got us up and running again. Thanks!

Review 47 (2024-03-07 - Rating: 5)
Absolutely one of the best groups of installers / repairmen I have had the pleasure to have in my home, work was done in a timely manner, all the gentlemen that were in my home were very courteous, kind to my animals, and very helpful with information. No drama, cussing, hollering or complaints just very professional group of workers that were happy to do the job. From start to finish the entire company I dealt with was a grade A act. Level 9 thank you for your installation.

Review 48 (2024-01-03 - Rating: 5)
From the estimate to the install the service and customer service provided was great. Ben is great at his job. Kathy is so sweet and the installers(Ryan Tyler and Don) that came to my home were on time professional and provided me with all the information I needed. The best guys around. The finance lady is pretty awesome too.

Review 49 (2024-07-31 - Rating: 5)
Cameron was Very respectful and glad he was able to replace the capacitors before they went out….Thank you!!

Review 50 (2024-07-30 - Rating: 5)
Profissional! He explained everything before doing the job. Gave us options what was the problemAnd best solutions included prices and time frame . We recommend this company.

Review 51 (2024-04-17 - Rating: 5)
Jon did a fantastic job inspecting and servicing my dual heat pump system. He was articulate, pleasant and very knowledgable in answering all my questions. The ultimate professional!Very happy with the entire Level 9 experience.

Review 52 (2024-05-31 - Rating: 5)
Chad at LeveL 9 was great installing our water line and hooking it up to the new refrigerator. He was very knowledgeable and considerate. His service was perfect.

Review 53 (2024-05-01 - Rating: 5)
All around experience with Level 9 was amazing! Chad was super helpful and responsive our entire bathroom remodel. Rachel was very communicative and kept our project on schedule. Highly recommend!

Review 54 (2024-05-30 - Rating: 5)
Chris was awesome. He was on time, courteous and professional during the whole service call. Chris fixed the problem, did the annual maintenance and the tested temps and humidity levels in the house. He was thorough and so willing to answer all my questions and explain more in detail the deal/benefits for their HVAC package. Big shout out to Lisa for being so accommodating to our needs.

Review 55 (2024-04-19 - Rating: 5)
Level 9 technicians were very prompt, professional, and polite to deal with on our issue. They quickly diagnosed our issue and explained what was happening in a very knowledgeable manner, and discussed our options in a very comfortable way with zero pressure.

Review 56 (2024-05-17 - Rating: 5)
Completed the repair in a timely manner. Repair work upgraded the outside faucet as well as made it much easier to shut off if future leaks occur. Very satisfied with the outcome.

Review 57 (2024-06-27 - Rating: 5)
Always very friendly and helpful staff. Check to see if you have any concerns and explain what is needed and what was done. Recommend them.

Review 58 (2023-10-01 - Rating: 5)
Adam arrived very quickly and was very professional and extremely knowledgeable! He made me feel like I am confident in the new things I learned as a homeowner I never knew had to be done. He was ultra kind and sweet. Im very glad I got an honest opinion about my unit and he didnt just tell me what I wanted to hear or half butt do things he was truly amazing! I will most definitely go back to him for assistance again!

Review 59 (2024-08-19 - Rating: 5)
Technician was very prompt, friendly and very efficient. We will definitely use again.

Review 60 (2024-05-30 - Rating: 5)
I had to work so my wife was at the house with the tech. She said that he was awesome and very helpful. In the future we will definitely go with them again.

Review 61 (2023-08-18 - Rating: 5)
Im extremely impressed with the level of service I received from Level 9. Adam was the most professional, courteous and knowledgeable technician I have ever had the pleasure of doing business with. He took the time to explain the problem and the solution to me in a manner I could easily understand. I highly recommend Level 9 to anyone.

Review 62 (2023-04-07 - Rating: 5)
Had one of the techs, Chris, come out to my house to do some preventive maintenance on my furnace for the fall. I was communicated with the day before and the day he came out to the house with an ETA. Im glad that I trusted Level 9 to install my new system and also to maintain it.

Review 63 (2023-10-04 - Rating: 5)
The serviceman that came to do maintenance to make sure ready for winter season was very friendly, made me feel comfortable with him in my home and very efficient! This is second serviceman I’ve had to house and will always use and recommend Level 9! I also, if have plumbing issue, will use them for that also as this is a new service offered! Thank you!

Review 64 (2024-01-12 - Rating: 5)
My husband and I cant recommend Level 9 highly enough! Every detail of working with this company was first-rate: professionalism, the level of communication, scheduling, and attention to our needs. We have an ancient (1930s) boiler and radiators that needed attention. The company sent John (a specialist with old boiler systems), who is extremely knowledgeable, professional, and kind. He got our system up and running smoothly just in time for the cold weather on its way. We will definitely come back to Level 9 for our heating and cooling needs.

Review 65 (2024-08-05 - Rating: 5)
They are very professional, friendly and willing to answer any questions I had. The whole process went very smoothly.

Review 66 (2024-01-26 - Rating: 5)
Zach came to diagnosis issue with heat pump freezing up. Had to order parts, and explained how I could safely bypass unit and still get heat. Returned today to install parts and test unit. Very professional and extremely courteous.

Review 67 (2024-10-23 - Rating: 5)
Cameron, was Great 👍Totally went over upstairs furnace telling us the best way to maintain & keep clean…

Review 68 (2023-09-12 - Rating: 5)
I know people can get annoyed with the post cards in the mail, but ours came at just the right time! We were able to get an appointment quickly. Who wants to have to wait to have to deal with HVAC issues? Robby came and was courteous, respectful, and completely professional. He assessed the problem, educated us, and fixed it! Yay! We will absolutely be using them in the future. The whole experience with this company was really great.

Review 69 (2024-08-20 - Rating: 5)
The plumbing services worked well as the water filter and water softening was installed quickly, no mess and it works great.

Review 70 (2024-02-09 - Rating: 5)
I called Level 9 to get a second opinion on our 5ton unit.. Tech Chris took the time to diagnose the problem. He corrected a reviews repair attempt and found the unit is repairable for a fraction of estimate to replace the unit by the other company! Chris was professional and informative. I appreciate technicians like Chris. Hes an asset and credit to his company, Level 9

Review 71 (2023-03-08 - Rating: 5)
Everyone I spoke to at Level 9 was kind, professional, very polite and knowledgeable. I was kept in the loop by phone calls, text messages and emails. I have never seen this much or type of customer service before. Definitely unheard of in this day of age, which is very sad. The service technician, Cameron was early for my appointment, which was nice to see. He was very polite and professional during my service call. He also was kind enough to answer the several questions that I asked. He was sincere and honest. Cameron really hated to break the news to me that I kinda had a feeling I was going to hear. I needed a new AC unit. Then I asked about my furnace. Yes, it needed to be replaced too because it was the original one for the house. I could tell Cameron felt bad about telling me that really should be replaced since units today are more efficient. I asked if he would have someone give me a bid for this project.He told me that he would.Shortly after he left, I was contacted for an appointment to have a Sales Technician stop by for a visit. Two hours later, Ben was at the door. We discussed a couple of options, and Ben answered several of my questions before he started taking measurements to assure that he would give me a bid that for the perfect units to service my HVAC needs for the size of my house.Ben was like everyone else I spoke to at Level 9, very polite, very knowledgeable, very helpful, very informative and very professional. I apologize for this long review but, I am very impressed by the way this business is operated. This business should go far into the future because of their excellent interest in customer satisfaction.Kevin Hercules

Review 72 (2023-10-19 - Rating: 5)
Very professional with excellent communication. Everything from the initial service call that determined that our furnace was shot to the sales consultant to the installation was done in a professional manner. Very happy with their work, and would recommend to anyone facing an HVAC problem

Review 73 (2024-12-13 - Rating: 5)
Cameron did a great job! Fast, quick, and easy!

Review 74 (2023-12-02 - Rating: 5)
The technician did a great job. I appreciate how he wears booties over his shoes to keep my floors clean. He is timely and does a thorough job, testing everything to be sure it is working right. Brad is the best!

Review 75 (2024-08-09 - Rating: 4)
Level 9 Tech was very thorough and did a very good job diagnosing the problem

Review 76 (2023-07-04 - Rating: 5)
Called on a Sunday evening and the call was returned on Monday. Repairman Bradley was there Tuesday 7:30. Found the problem got the estimate and he returned very early next day and fixed my issues. Bradley was very professional ,explained all that was needed. Advised me on what to do to help keep humidity down so when fixed takes less time to cool. Appreciate the quick response and repairs. Special thanks to Bradley. Highly recommend Level 9.

Review 77 (2024-08-25 - Rating: 5)
Fast and great service! Fixed our leaking drain at a fair price.

Review 78 (2024-05-28 - Rating: 5)
Fantastic!! Outstanding!!Super happy with my new A/C heat pump furnace. Great team, professional, courteous!Update 5/28/24Expert master plumber did a fantastic new toilet install, Very courteous, informative. Thank you Chad C. Highly recommend!

Review 79 (2025-01-02 - Rating: 5)
Installer was very professional and worked hard to set our system up Very pleased with results

Review 80 (2023-10-26 - Rating: 5)
I am on their maintenance plan and have used them last spring and this fall and both times they are prompt, courteous, and informative. They are thorough and take the time to explain what they are doing and how it affects the system as a whole. I would (and do) recommend them to anyone looking for an hvac service.

Review 81 (2022-11-24 - Rating: 5)
Brad was amazing! He explained to me what was wrong and as to how it may have happened. He convinced me to purchase the system maintenance agreement and I feel like it was a good decision for the situation Im in. He was honest, friendly, and very helpful. I was a previous customer of Randall Contracting and know their people(now your workers) are amazing hard working truthful people and in this day & age its hard to find honest workers! Thank you for all the help and fixing my heat. Its much appreciated and hope everyone has a great holiday. -Julie-

Review 82 (2023-08-29 - Rating: 5)
Level 9 was so extremely responsive. Whether it was phone, email, or text they communicated all along the scheduling and appointment process.Our technician was professional, answering all our questions and worked quickly to complete our job.Thank you Level 9!

Review 83 (2024-02-06 - Rating: 5)
Today the heating techs came and reviewed my system for problems with air flow and thermostat issues… they were patient to listen to my concerns.. and we’re able to fix everything on the list… I will certainly be happy to have Level 9 come back in the spring for the A/C check up… The monthly contract saved me a ton of $$$… I would strongly suggest it if you want your hvac to run for years without problems… Thanks Level 9… for your service and friendly / knowledgeable staff.. I feel safer in my home knowing my equipment is running efficiently..

Review 84 (2024-05-30 - Rating: 5)
I was impressed with the communication from the company, keeping us informed on when a tech would arrive. And our tech was knowledgeable and made sure to explain everything he was doing.

Review 85 (2023-04-07 - Rating: 5)
Ben Pence was awesome to work with. He is a great guy who acts like the customer is more important than money. I signed up for their yearly service and it was a quick and easy process. I greatly recommend level 9 to anyone who needs service done!

Review 86 (2024-06-21 - Rating: 5)
Richie and Max done a great job on placing my new Lenox AC. They were very nice and professional. Thank you, thank you, thank you!!

Review 87 (2023-09-15 - Rating: 5)
They came immediately after I contacted them. I appreciated the texts telling me when they were arriving and who to expect. The installers, Greg and Max were professional and courteous and explained how to change the air filter. Also I am saving 8 % on my heating and cooling bill.

Review 88 (2023-11-14 - Rating: 5)
Level 9 Heating and Cooling are the best. Our heating and cooling unit was old and went out. Ben Pence went over our options with us and we bought a new unit. We had a few days of cold weather and Ben offered to bring a couple of heaters from his home. Tyler Koonce and his crew were awesome. They were the best. I highly recommend Level 9 !!!!

Review 89 (2024-08-20 - Rating: 5)
Another great job. Checked HVAC out, no issues, so climbed up into the hot attic to check duct work....I sure wasnt going to go up there!

Review 90 (2023-01-26 - Rating: 5)
Greg and his team were really great. We had our furnace and air conditioning unit replaced. They arrived at the scheduled appointment time, kept us informed about the process and cleaned everything up. They were very friendly and professional.

Review 91 (2023-10-17 - Rating: 5)
Adam was our tech he was very professional, and kind. Adam fix some things that we didn’t even know we were having problems with. A very knowledgeable, young man, and my husband and I appreciated that very much. Level 9 has different types of maintenance programs for Your heating and cooling, plumbing. They are worth every penny. You will spend Level 9 comes out twice a year and keeps our furnace and AC in tiptop shape. Our Frenchie puppy dog Milo just loved him lol we have a 13 acre lake in our backyard and Adam is more than welcome to come fishing anytime he would like. If anyone has doubts about using Level 9, please give them a call. They are worth your business. Thank you again, Adam

Review 92 (2023-08-02 - Rating: 5)
We had Level 9 out for a checkup of our geothermal system. They were very professional and knowledgeable about our geothermal system. They took alot of different readings and showed me that our system was running great. I feel good that I know its doing its job and not wasting money. It is very efficient running geothermal.

Review 93 (2023-09-28 - Rating: 5)
Jesse came out and did a fantastic job on repairing my A/C. He came out on his birthday, and even then, gave me a huge discount due to some unforeseen repairs he had to do. Love this company so much, had to get a membership with them, which keep in mind, is a steal compared to the service you get. Best HVAC contractors in St Louis metro area

Review 94 (2024-01-18 - Rating: 5)
Level 9 technician Chris Hinson was very knowledgeable with A1 customer service. dispatch kept me updated from the time I placed the call to the time the technician was in route. Highly recommended.

Review 95 (2023-01-08 - Rating: 5)
The service technician was great. The company from myself and my wifes experience has always fulfilled what was promised. One of the few companies during the pandemic that was willing to come out and upgrade our 70s home with a better heating and cooling system. Very happy as customers!

Review 96 (2022-08-02 - Rating: 5)
My AC went out sometime overnight, called Level 9 and received a call back within an hour, technician was at my home a couple of hours later. Technician Rob, I believe, was outstanding. He was professional, friendly, courteous and knowledgeable about my AC unit and was able to fix the problem. He explained what was needed and why and made sure everything was working before he left. I have used Level 9 before and their service has always been the same…excellent. Highly recommend and will call them again if needed. Thank you

Review 97 (2022-10-08 - Rating: 5)
From the phone call asking for maintenance to completion of my repair was nothing but professional, informative and quick service.Repairman was professional and polite took time to answer and explain all questions as well as what he could do or needed to do. He did a great job. If I need service again I will definitely use Level 9. Highly recommend!

Review 98 (2022-08-13 - Rating: 5)
Absolutely outstanding service! They responded very quickly, Bradley (technician) was prompt, professional, fast and transparent about the work he was doing. Very courteous. Even my dog liked him! This is our second service through Level 9 and I have no plans on going anywhere else! Highly recommend them!

Review 99 (2024-10-01 - Rating: 5)
Justin was great! He reviewed the HVAC system as we switch from summer to winter. He communicated his results with me. Thanks for all your help!

Review 100 (2024-06-27 - Rating: 5)
Great customer service and fit me into their busy schedule and fixed the problem in a timely manner. Happy with their service.

Review 101 (2024-01-17 - Rating: 5)
Cameron was great. He was helpful explaining the problem and cant ask for a better technician to help my family in need. He was respectful and knowledgeable about our problem.

Review 102 (2023-08-01 - Rating: 5)
I would recommend level 9 to anyone! Their service is quick and great, and the prices are reasonable. We had a power outage and when it came back on the AC unit would not work. They came quickly and got us up and running before we knew it.

Review 103 (2023-08-24 - Rating: 5)
Cameron came today and fixed something’s to help our older a/c unit work. He was very polite, knowledgeable, and made the unit run better. We have been happy customers of theirs for 7 years.

Review 104 (2023-07-03 - Rating: 5)
We had been having trouble with our AC and on June 29th it finally quit. That same day level9 sent a crew to our house to check out what our problem was. The two service tech put on shoe coverings and checked our AC, our furnace and checked to make sure that if we choose to go with a new unit that it would work with our current duct work. . Then they showed us the issues they found and explained our options. We decided to go with the heat pump. That Thursday it was in the mid 90s and Friday was supposed to be over 100 degrees. At first it was going to take a few days to get the new units installed so they brought us a window unit to use until we got our new system. Then later that afternoon Kathy called me and said that they could install the new unit the next day. The level9 installation crew came bright and early Friday morning and had our new unit installed before we got home from work that day. Level9 is an outstanding group of professionals that have the customers satisfaction in mind. Thanks Rob, Kathy and the entire crew for taking such good care of us.

Review 105 (2022-08-04 - Rating: 5)
We’ve been using Level 9 since the summer of 2020 and have nothing but great things to say. We have had one of our heating and cooling systems totally replaced along with regular maintenance and work done on our other unit. Anyone we’ve had come out has been professional and done an excellent job. They are always out in a timely manner. The people that work in the office are also great- always super helpful setting things up, they call and remind you about staying on schedule with maintenance. The company and its employees are ran really well- 10/10 recommend!

Review 106 (2022-01-19 - Rating: 5)
We had our routine maintenance appointment today and Ed was our technician. He is always so professional, knowledgeable and kind. He explains what he’s going to do and offers solutions or suggestions based on what he finds. Today he found an issue with our humidifier and although he didn’t have the replacement part in his work van, he went out of his way to track one down and came back later in the day to install it. Superb customer service! We definitely recommend Level 9.

Review 107 (2024-12-12 - Rating: 5)
Excellent service. Super polite and very informative with maintenance needs for our new furnace. Looking forward with working with them in the future.

Review 108 (2023-09-20 - Rating: 5)
Bradley & Zach showed up late in the afternoon in order to replace a part on one of our air-conditioning systems which had been out, and on order, for days. They could have rejected the call and waited until the next morning but came anyway. They were both thorough and honest regarding the health of our systems which is a welcome attribute in this day and age...thanks Bradley & Zach/Level 9!

Review 109 (2022-02-15 - Rating: 5)
Level9 came out to install a new whole home humidifier. Both employees were very professional. Robby was very informative and very diligent in his work. I have no reservations about using Level9 again in the future. My only complaint is that I was rescheduled twice for what I believe was a priority issue. In other words higher priority issues came in and my issue was moved further away to make room for more important issues. I actually have no problem with this specifically, I just don’t like being rescheduled two weeks in a row. However, Level9 did make this right by applying a generous discount. In my eyes, they made this right. I’m satisfied with my experience.

Review 110 (2022-09-11 - Rating: 5)
Level 9 was very good about getting us next day service and working with our schedule when our air conditioning went out. The technician Nick was very knowledgeable and thorough. He diagnosed and repaired the problem in a very timely manner. We are very pleased with his work. The only negative I can say is that while Level 9 has done all our work in the past, they did not inform the tech of the need for a 10 or longer ladder to access our attic so we had to scrounge to allow entrance.

Review 111 (2023-04-20 - Rating: 5)
I normally don’t write reviews but I am blown away by the customer service I received from Level 9 this week. I suffer miserably from allergies every spring. I called and talked to Ben to get an estimate for an air purifier. Within 2 days he personally delivered a portable purifier to have until our home system is installed. It’s been less than 12 hours and I can already tell a huge difference in my allergy symptoms! I can’t thank Ben enough for coming to the rescue— he went above and beyond. I highly recommend Level 9!

Review 112 (2024-07-16 - Rating: 5)
They were very knowledgeable about their job. They explained everything to us and we appreciate it

Review 113 (2023-07-25 - Rating: 5)
Tyler and his team completed my HVAC installation in record time. They answered all my questions, cleaned up everything. and demonstrated the use of the thermostat. Everyone was very nice and courteous.I was also impressed with Ben, the salesman. He assured me that the installation would be effortless. And, he was right!Now, I’m excited to discover how much more efficient my new Lennox system will be!

Review 114 (2024-03-26 - Rating: 5)
Tyler and Ben and the team did a great job from beginning to end. Purchased a new heat pump to replace a 30 year old unit and I couldnt be happier with the help the provided in making the decision. Poor Tyler and his cohort then worked in a downpour to get the units installed and despite the mess that was created they left the area spotless. Thanks everyone!

Review 115 (2023-07-13 - Rating: 5)
Lacking confidence in my ability to evaluate HVAC providers, I went through Costco and they sent Cloud Nine. They werent inexpensive, but they were knowledgeable and prompt. They did recommend a heat pump (as does Consumer Reports) and we are satisfied so far. I think youll find them trustworthy.

Review 116 (2024-12-13 - Rating: 5)
Jason and Chad did an awesome job installing our tankless water heater. Looking forward to using it for years to come.

Review 117 (2024-09-12 - Rating: 5)
Zach got our mini splits up and running. We also signed up for the spring/fall maintenance program.

Review 118 (2024-04-08 - Rating: 5)
Phenomenal customer service!!! Technicians were extremely friendly!!! They replaced my whole system in about 5 hours!!! Would definitely recommend level 9!!!

Review 119 (2024-03-21 - Rating: 5)
Jesse did a wonderful job explaining everything about the older system in my home. Definitely recommend having Level 9 do your maintenance on your system.

Review 120 (2024-04-18 - Rating: 5)
Chris was very nice and informative and fixed my AC in less than an hour AND I had just called that day and he came out right away!

Review 121 (2023-07-29 - Rating: 5)
Just moved into a home in Washington only to discover that the air conditioner wasnt working very well and we just entering a week long heat advisory. After messing around for over a week with another local hvac company, Level 9 came highly recommended from a local family member. We called and explained our plight and Cameron was onsite within 90 minutes. He diagnosed the issue within 20 minutes and had us up and running within another 20 minutes. I cant say enough good things about this company and we highly recommend them.

Review 122 (2022-09-30 - Rating: 5)
Ben came over and gave me an estimate for replacing my old HVAC system. He was very thorough and answered all of my questions. I have not made a decision yet but he did a great job and should be considered a great asset for his employer. He did an outstanding job!

Review 123 (2021-08-10 - Rating: 5)
Very impressed with the whole transaction.From the first call, scheduling and then the great communication just prior to the appointment time.Tim was our technician and was very professional and courteous. Performed the AC service without fuss. We received a prompt report and complete the transaction effortlessly.Great job !!

Review 124 (2021-07-15 - Rating: 5)
We called Level 9 out just to take a look at our system and do some overall maintenance work if needed. Both technicians that came out were very friendly and knowledgeable. We ended up needing two minor parts replaced and they walked me through the how/why for both repairs, even going as far as testing them in front of me so I could see for myself a bad vs good one. That kind of transparency and overall customer service is very hard to find these days, we will definitely be using these guys again in the future if we ever need anything. We had an awesome experience!

Review 125 (2024-03-29 - Rating: 5)
The project was done just as planned. Install crew were polite and cleaned up well. Will know more about the new unit coming up but looks to be as promised.

Review 126 (2024-03-07 - Rating: 5)
We are soPleased with Level 9 as they are prompt with setting up appointments and every technician was polite, knowledgeable and neat. They never rushed through their assignment.

Review 127 (2023-04-07 - Rating: 5)
My experience with this company was phenomenal!Ben Pence was so insightful and helpful. I have no experience with any cooling or heating systems. Ben answered every ridiculous question I had.Thank you for the great service and keep up the good work!

Review 128 (2023-04-07 - Rating: 5)
Our church purchased three units systems from level nine. Ben was incredible sales person and helpful throughout the entire process. Professional. Knowledgeable. Low pressure. I would highly recommend!

Review 129 (2022-08-24 - Rating: 5)
Middle of the summer, middle of the pandemic and, of course, one of our HVAC units died. Being new to the area, we asked around and Level 9 Heating and Cooling came up as the most highly recommended. Turns out for very good reason! The technician came out and found lots of problems with our 19 year old system. They tried everything to get us up and limping since new systems were almost impossible to get with supply shortages. The fixes didnt work, the system was terminal but somehow, in the midst of the shortages, Kyle managed to work some magic and find two new systems in very short order! Installers did an amazing job, quick, clean, painless! Had a question and Christina jumped right on it and got the answer very quickly! Bottom line is that Level 9 is an amazing company and everyone there is completely customer focused! We highly recommend them!

Review 130 (2024-07-16 - Rating: 5)
Scott was extremely courteous and professional. He put on shoe covers which I really appreciate. He was very efficient and answered all of our questions! Thank you!

Review 131 (2023-10-09 - Rating: 5)
I had level 9 come out and put a heat pump in for me. We had been babying my air and furnace for 2 years. When Ronnie and Ryan showed up I told them I was sick and to just ignore me and they were so compassionate and tried not to be too noisy. They did a wonderful job. I highly recommend Level 9 for all your heating and cooling needs.

Review 132 (2023-04-07 - Rating: 5)
We’ve purchased preventative maintenance items for our HVAC system on the advice of Ben Pence and are very pleased with the quality and service. Ben has been at our local home show representing Level 9 for the last couple of years and is very customer friendly. We look forward to working with him on any future purchases.

Review 133 (2020-08-27 - Rating: 5)
My AC went out and I had to call after hours. I got an immediate response, and was put on the schedule ASAP. Technician Matt arrived on time, was extremely friendly, professional and knowledgeable. He got it up and running in no time, and suggested their affordable maintenance program to prevent any future issues. I immediately signed up, was super impressed with his work and will definitely be recommending them to anyone else in need!

Review 134 (2023-06-29 - Rating: 5)
We were very pleased with your service. The work was very well done and explained thoroughly before fixing our problem. The service person was friendly courteous. Thank you for a job well done.

Review 135 (2022-09-16 - Rating: 5)
Zack is a very nice young man who seemed well educated. He needs to order a part, so the job isn’t yet completed.Ben arrived today to complete the work on installing the new blower motor. Ben was very nice, and got the job done quickly. I appreciate that he came earlier than what may have been the plan.

Review 136 (2023-10-24 - Rating: 5)
Jesse and Tom were outstanding in performance and perseverance. They literally rebuilt my HVAC to install a new heat exchanger, burner assembly and heat shield. Truly a couple of Hot Shots!

Review 137 (2023-05-10 - Rating: 5)
A/C wasnt working properly and i gave Level 9 a call first thing in the morning. With in a hour they had two technicians at my house. Both guys were great and very professional. Tyler K went above and behind to get the A/C back up and running in no time.

Review 138 (2023-10-26 - Rating: 5)
Adam was great—extremely professional and easy to work with. We will likely use Level 9 on our new home thanks to him.

Review 139 (2024-07-11 - Rating: 5)
Very punctual and friendly. They delivered exactly what they said they would. Highly recommended!

Review 140 (2022-10-10 - Rating: 5)
Both Ben and Thomas were very professional and extremely courteous! I enjoyed having them both in my home .Ben is teaching him well as they performed all the necessary things that needed to be done and explained so that even an old gal like me understood what they were telling me!So thank you very much ...because of them you have a new / permanent new customer! would you try sending me a new statement? My phone hasnt been very Cooperative with me...LOL!thank you, and you all have a safe and very blessed day!

Review 141 (2022-11-15 - Rating: 5)
I moved to the area less than a year ago and had to get a whole new hvac system. Not being familiar with the area I relied heavily on online reviews. Level 9 did not disappoint! Every tech that has come over has been awesome, courteous, and professional. They have always been on the early side of their time frames. Todays tech Tim let me know he was on his way with enough time to get my dogs put away. And he didn’t mind when they barked their heads off the whole time! Absolutely recommend!11/15/22: still as great and attentive as they were on day 1!

Review 142 (2024-01-03 - Rating: 5)
The technician quickly diagnosed the problem, explained all options and recommended the best option for our purposes. The technician was polite and professional, and the work was completed the same day.

Review 143 (2022-07-19 - Rating: 5)
Zachary and his helper were very respectful and helpful. They quietly and quickly, as possible, went about their duties. Their cheerful and upbeat personalities made for a pleasant encounter. Zachary kept me posted on their progress and went over the thermostat controls quickly after installing it. The company had allowed one of their other people to install a small air conditioner to take me through till they could make a installation appointment. This was a lifesaver. The daily temperatures were in the hundreds and 90s most of the time, while my furnace was not functioning. That was the last thing removed as Zachary and his helper cleaned up after installing the new furnace. The team made the experience stressless. Thank you.

Review 144 (2022-01-24 - Rating: 5)
Level 9 made everything as easy as possible. The communication from them was incredible. I knew when the tech was showing up at my house, who they were and what they looked like. Ed was awesome in every way. Extremely knowledgeable and was able to correct our issues in a timely manner. Cant recommend them more.

Review 145 (2022-09-06 - Rating: 5)
We had a small issue with water running from our unit and our technician was able to identify the issue right away and fixed it. He was knowledgeable and helpful and informative. Service was quick and friendly and priced affordably. We highly recommend Level 9!!

Review 146 (2024-10-16 - Rating: 5)
Very nice, professional and courteous. Explained everything when I asked and before he left, asked if I had any questions he could answer. Good Job Level 9!

Review 147 (2022-08-26 - Rating: 5)
We decided it was finally time to replace our 20 year old HVAC system. We gave Level 9 a call to get a quote. They were able to send Ben P. out within 2 days of calling. What an asset to the Level 9 team! He inquired about our needs, measured our space, the went out to his mobile office to work up a quote on the spot. He then sat down to give us our best options complete with all the discounts and rebates that we could take advantage of. Ben is a straight shooter, explains the equipment and process of installation so we could understand how it was all going to work. We were fortunate that our order was able to be filled the next day. From the time we called to get a quote to installation-- one week! Ben is the best!!! Thanks again for prompt, honest service!

Review 148 (2022-05-11 - Rating: 5)
The customer service from all staff members is on point. I was able to get a same day appointment for an AC repair which is much appreciated on this very hot day. The technicians were very professional and knowledgeable. They had my system running within 30 minutes with a very minimal repair bill.

Review 149 (2023-01-23 - Rating: 5)
Robby K is always so professional, patient, and helpful. He never rushes me through my questions and has a way of explaining things that anyone can understand. Robby K has helped us numerous times and is always very thorough and has great customer service skills!

Review 150 (2021-07-29 - Rating: 5)
The service was great. Adam is kind, hardworking, and a real person. He looked everything over and listened to my concerns. Then he made a plan based on his experience. He has won our business and trust. Also - our dog likes him. Lol :)

Review 151 (2022-12-07 - Rating: 5)
Level 9 informed me when my technician was on the way. Ed arrived shortly thereafter, introduced himself and started work immediately. He was very friendly, answered any question I had, and gave me advice about my filter and improvements.Hes a good representative of your company and I was impressed with his knowledge and professionalism.

Review 152 (2022-10-12 - Rating: 5)
Keith W did an excellent job checking to make sure our oil furnace was in proper working condition. He made sure we knew what he was checking for and explained all. Thank you Level 9 Heating and Cooling and Keith W. Great experience. Highly recommend this company and employees.

Review 153 (2022-07-14 - Rating: 5)
Technition, Chris was very pleasant. He called to let us know he was on his way. He checked out AC and took necessary steps to correct the problem. We very pleased how quickly he got our AC back up and running. Chris is a very valuable asset to your business.

Review 154 (2024-01-31 - Rating: 5)
Kept us up todate with arrival time. Thorough inspection of system and details f findings and recommendations. Technician was courteous and friendly.

Review 155 (2021-02-10 - Rating: 5)
Level 9 is the best! Seriously! They replaced our heating and air a few months ago. Did it in one day. They were so professional and nice. Did a great job.Last night my water heater stopped working. First thing this morning I called and a few hours later they were here. Fixed it. Freezing weather and icy roads. I was grateful.I have recommended Level 9 to others and will continue to.Thank you so much Level 9.

Review 156 (2023-07-29 - Rating: 5)
Level 9 Heating and Cooling is the Best HVAC company that my family has come across out here in the rural area!!! Max Jones and Greg did a stupendous job!!!The prior company that installed a new system over 10 years ago in this 110 year old farm home did not even do half of what Level 9 did. We found out through Level 9 that the original coil inside the house was not replaced. It was rusty in areas, and that is why we were losing freon. The other company charged us for a new system and only gave us half of a new system. Outrageous.From now on, we will call Level 9 for our HVAC needs. We give Level 9 Heating and Cooling 10 stars for very impressive work!!!Thank you Level 9, Max, and Greg!!!

Review 157 (2024-07-03 - Rating: 5)
Jesse was the best! He interacted with us and very professional

Review 158 (2024-01-01 - Rating: 5)
I requested HVAC maintenance and response was prompt- service was excellent. Jon Revelle was very communicative and understanding. Will certainly call them again

Review 159 (2024-06-18 - Rating: 5)
Always great experience with Level 9. Technician was very pleasant. Dealing with barking dogs gets on your nerves but he dealt with it.

Review 160 (2021-09-09 - Rating: 5)
I called with an emergency repair for my tenants AC system because it wouldn’t turn on. Two technicians showed up as scheduled; they were very knowledgeable, new very quickly what was wrong and repaired it in less than two hours. It works great now and the cost was much less than I expected! This was the second time Level 9 made an emergency repair and I was very satisfied both times. Thank you Level 9!

Review 161 (2022-01-26 - Rating: 5)
Rob arrived on time and was knowledgeable about the heating system that needed repair. It is an outdated system that turned out to be dangerous and needs to be replaced. Rob was helpful and confident of what he knew but quick to ask another repairman at Level 9 with more experience in older heating systems to confirm what he believed about the damage. We were pleased with the service and highly recommend them.

Review 162 (2022-05-17 - Rating: 5)
Adam was extremely polite and knowledgeable. He walked me through everything that he was doing. He was very fair about what he charged me and answered all my questions. Great experience and will use this vendor again in the future. Will try to get Adam every time!! Thanks

Review 163 (2023-01-03 - Rating: 5)
The best company!! My technicians were polite, prompt, very knowledgeable, and overall felt like friends while still being professional.They truly go above and beyond at every opportunity— we got a brand new HVAC system in 2020 and we ended up not going with level9 because they didn’t carry Carrier systems at the time. Even though they didn’t have that substantial business the GM Kyle still made an effort (4 months later) to congratulate me and my husband on our wedding— seriously who does that?! Not to mention that their prices are extremely competitive, you really just can’t find a better all around HVAC company.My one and only complaint, if you can call it that, is that they don’t offer duct cleaning anymore— though they will refer you to a great company who is also reasonably priced.They’ll definitely have our exclusive business from here on out! Well I guess except for duct cleanings.

Review 164 (2020-11-23 - Rating: 5)
We have used Level 9 since moving to Missouri and have been happy with their service. We purchase their annual service contract which keeps us on track with preventative maintenance and has saved us on unexpected repairs. It has always been quick and easy to schedule a visit and they are prompt. I like that we get a text message when they are on their way and also a photo of the technician. Will continue to use Level 9 for years to come. Thank you.

Review 165 (2024-05-31 - Rating: 5)
James didnt beat around the bush. He knew exactly what was causing our problem and fixed it within an hour.

Review 166 (2022-11-10 - Rating: 5)
This company has good processes in place to ensure great customer service. Highly professional when answering your calls, organized when, arranging repair or replacement, and kind, professional knowledgeable people who come to do the work. They are anchored by really experienced service people. They do have some younger technicians as well, who are not as experienced but it is obvious they have set up a mentoring system, as they are always paired with someone more knowledgeable. I love this! They most recently replaced two traditional HVAC systems (indoor units are on the second floor) at our home with 2 heat pump systems: a big job. They arrived with a team of five people to get the job done in an organized and timely fashion. Arrived on time at 730 am (my request) and were done by 330 pm. They even had lunch brought to them by someone in the office so they didn’t have to leave the sight to take their lunch break! It seems they have thought of everything. Will continue using this company for all our HVAC needs and highly recommend their services.

Review 167 (2022-09-12 - Rating: 5)
Used once for service of AC, and another time to diagnose an issue with the system. Their techs are always timely, knowledgeable, and respectful. He gave fair recommendations for what we would need based off of our situations and I didnt feel like I was being pressured or swayed into something for sales.

Review 168 (2021-11-05 - Rating: 5)
Robby was very professional and recommended an Air Scrubber for my HVAC since I have allergies. He informed me about a special on them and explained how they work. He told me of his experience and had me look up Air Scrubber on Google. I feel that it was a great idea and decided to get one. I was really happy to have the Maintenance Program with also save me some more money on it. I asked Robby for cards and have already talked to a friend and family member about the Air Scrubber. They both sounded interested in looking into it .

Review 169 (2024-03-14 - Rating: 5)
Excellent service! Quick, thorough and professional. Provided explanation for all service provided. Would recommend and welcome him back.

Review 170 (2020-04-18 - Rating: 5)
The experience was very good from start to finish, from bid to completion. They showed up when they said they would be there. They were knowledgeable and willing to explain different products to us. The bid was the exact final cost. The installation was quick. The final installation looks great. And they cleaned up before the left.

Review 171 (2023-03-11 - Rating: 5)
The technicians that Level Nine sent to my home were by far twoof the most knowledgeable and efficient service personnel thatI have had in my home in a long time.Being a retired electronic technician myself, these men knewthere trade and knowledge of the equipment without exception.If I were to need my HCAC serviced again, Level 9 would be thecompany I will call.

Review 172 (2022-11-18 - Rating: 5)
Zachary is great! Hes been out twice for seperate issues and he always fixes the problem right away! Hes very respectful and overall a great worker!I will continue to call level 9 for my heating and cooling needs in the future!

Review 173 (2022-06-22 - Rating: 4)
Tim was a new technician to us from Level 9. He worked diligently to make sure our furnace would work properly. He pointed out past flaws made, advised remedies to be taken to optimize our furnace’s efficiency, and recommended an air filtering system that we will be purchasing. Level 9 foreman Chris addressed other issues with us, and we came to a satisfactory resolution. If all works as planned, we will be able to recommend Level 9 without hesitation.

Review 174 (2023-01-19 - Rating: 5)
I am a huge fan for quality customer service, and I don’t remember the two gentleman‘s names that came out to my house today but great customer service, professional, well mannered, and just kind people! That goes along way in my book! Thank you gentlemen for great service, and good manners!

Review 175 (2022-09-10 - Rating: 5)
Kyle and his team at Level 9 are absolutely amazing. My Dads complete system was out. They had the unit replaced in no time. They are punctual, knowledgeable, generous, and a blessing to him. Words can not express how appreciative we are. Thank you Kyle, and Team!

Review 176 (2024-07-17 - Rating: 5)
Zach has put my system back on line. Professional personable and job done thanks.

Review 177 (2021-01-19 - Rating: 5)
Highly recommend their services. They dont oversell. They work fast, are honest, competent and hard working people. Couldn’t have asked for more.From beginning to end, I was impressed with the professionalism and expertise from Level 9.My geothermal unit was constantly running and was not producing sufficient heat deltas. The technician (Robbie) arrived about punctually. He listened as I described the problem. Then he went to work and read the error code and pinpointed the problem to a bad part. He showed me the difference between the new part and bad part just to provide that this is the culprit. He installed the new part, verified that the machine was operating in specs -- very thorough. He even called Water Furnace to pass on PSI and temps of water in/out just to be certain that machine was working perfectly.

Review 178 (2022-06-26 - Rating: 5)
Called company about a/c not working correctly and it was getting hot in my house. They called back right away and the technician gave me a time frame as to when he would be there and was upfront with their pricing. The technician was friendly, clean and very knowledgeable and fixed the problem quickly. I would definitely use them again.

Review 179 (2022-06-25 - Rating: 5)
Tyler and Max did a great job, their workmanship was top notch. They were very courteous and professional. And answered any questions that I had during the installation.

Review 180 (2024-06-18 - Rating: 5)
Professional and efficient. Mr Wright was extremely helpful and very professional with our waterheater issue. His workmanship is top knotch,I show everyone that comes over. They are impressed!! 5 Star!!!

Review 181 (2021-06-24 - Rating: 5)
Very nice gentleman replaced the condenser fan. Finished the job much faster than I guessed it would take. Quick in and out. Not a thing to complain about.I love how I was in a meeting, working from home, and he just sent me an email with the invoice and didnt need me to come out and sign anything. Paying online was super easy and quick.

Review 182 (2023-04-07 - Rating: 5)
Called and they were able to get a technician (Cameron) the same day. Many things were wrong or were going bad. Gave me my options and suggested, due to age of system, we have someone come out for an estimate on a new system. Didn’t try to force me into anything, just wanted me to see what we could afford and what made sense considering additional items could have issues with failing in the future on our old system.

Review 183 (2024-12-02 - Rating: 5)
Knowledgeable and professional. He was open with options and informative.

Review 184 (2021-06-18 - Rating: 5)
All I have to say about this place is that it is the go to and one of the most amazing businesses Ive ever had help from. My A/C unit went out yesterday June 17th and they were completely booked today June 18th. I told them about my young child and my health condition that makes me sensitive to heat. They were so phenomenal and got me in today and got my air back up and running. I want to thank Tim Miller so much for his help and Level 9 for being so incredibly caring! I didnt have to go with another night with pain and no sleep because of my condition. Thank you so much! You have made a very loyal customer out of my family and I because of your big hearts. We will definitely be recommending you to everyone we know!

Review 185 (2023-11-23 - Rating: 5)
Our technician, Zach, was thorough with his work. He was patient with our questions. We felt that he cared that our system can work longer.

Review 186 (2022-11-18 - Rating: 5)
Working with Bradley is fantastic! He is very knowledgeable, hard-working, and reliable. After working with Bradley, there’s no one else/no other company I need. I can’t recommend him enough!!

Review 187 (2020-04-30 - Rating: 5)
The technician was very professional. He was on time and he let me know before he got there he was on the way. I shared with him a concern I had with my thermostat he listened and took care of that concern.He checked out my system and also replaced the filter and then reported to me his findings. He covered all the bases and I would say he is a valued employee and I felt that I had a very complete inspection. I also received a discount On the visit that was offered on a postcard I received in the mail. Last but not least he was very polite and courteous.

Review 188 (2021-03-04 - Rating: 5)
Called in and had a same day appointment to get an issue fixed with my furnace. I loved how I received a text message with a picture of the technician, Greg, so I knew who was coming to my home. Greg was great and he fixed the issue quickly. Thank you Level 9!

Review 189 (2022-11-06 - Rating: 5)
Ben was a fantastic person to talk to and deal with. He found my thermostat was not programmed To run our heat pump. He set it correctly and it will provide huge savings on our electric bill. All around technician that knows his stuff. You “da man” Ben.A shout out to the apprentice working with him too.