Professional Plumbing Sewer & Drain Co

Located in Tucson, Arizona

Address: 4645 E 1st St, Tucson, AZ 85711, United States

Phone: +1 520-749-0777

Rating: 4.4

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Review 1 (2024-10-24 - Rating: 5)
I’ve used Professional Plumbing three times so far, and each time I’ve felt really well taken care of. The technicians they have sent have been super efficient and knowledgeable, which makes me feel confident that my problem will be fixed. Walter in particular is just wonderful. Incredibly polite (the kind of polite that would have your grandma send him home with homemade cookies), each time he’s taken the time to show me the broken part and explain why it wasn’t working as it should. Would highly recommend!

Review 2 (2024-11-09 - Rating: 5)
I am impressed. My hot water heater went out and a company changed out the gas valve and the power to it and the pilot light would not stay on. Professional came out ut and had the same problem. Fred, now my favorite plumber would not give up. He worked with the manufacturer and had a par overnighted. That also didn’t work and he dug in his heels. He advocated and fought fir me and i now have a new unit because he would not give up.

Review 3 (2023-04-05 - Rating: 5)
Ive used Professional twice and was very impressed on both occasions. When we awoke to a flooded house one morning, they were very fast to respond to a leaking water heater and it was repaired within a couple hours, even though the tech had to leave the house to purchase a part. The second time I hired them was to diagnose and repair a pesky stench that had been plaguing our house for months. The tech systematically went through the area, which included a water heater, bathroom, and washer/dryer, eliminating potential sources of the stench until he found a leaking seal at the base of our toilet. He spent a good amount of time replacing the seal and refurbishing the poorly-flushing toilet. The smell is now gone and the toilet is working better than ever. The tech was very kind and clean and the price was reasonable.

Review 4 (2023-02-06 - Rating: 5)
This is a very professional company. They came and gave a reasonable estimate for replacing our garbage disposal, then came back and did the work. The technician, Gilbert, was very courteous, answered all our questions, and gave us good tips for how to keep things working well in the future. I had an easy time scheduling with this company, both for the estimate and the repair work-- didnt need to leave a message. Someone actually answered the phones! I plan to use the company again for future plumbing needs.

Review 5 (2024-04-09 - Rating: 5)
We needed our office toilet fixed late in the afternoon and they came out right away. Fred was very friendly and had a great attitude! Very reasonable charges as well

Review 6 (2023-05-15 - Rating: 5)
Steve has been a wonderful, professional plumber in taking care of our sewer and drain cleaning issues. He explains all the issues, finds the best affordable solution, is efficient and extremely friendly. I highly recommend him.

Review 7 (2020-08-10 - Rating: 5)
Awesome service!! Tyler and Cesar were professional and courteous the whole time! Arrived at the scheduled appointment time, quick and efficient. Both were knowledgeable and answered every question I had. Both did not hesitate to go the extra mile in assisting with everything I needed for my recently purchased home. Highly recommend company and would do business again for any and all of my plumbing needs. My cats liked them so much they were trying to help fix things! Thank you so much and take care! 😺😸

Review 8 (2021-12-20 - Rating: 5)
Joe, Jim, Cesar and Christina at Professional Plumbing are amazing. They are incredibly flexible and generous with their time, I couldnt thank them enough for the work they have done for me. I will recommend them to anyone I know just for the courtesy they give altogether.

Review 9 (2020-04-24 - Rating: 5)
The exterior faucets in my old home were so corroded that they we useless. I took my chances cold calling and was very happy that Professional Plumbing had someone available within an hour. I was thankful for this availability because I had to shut the water off at the main when the valve slipped and would not shut the water off at the hose. The technician Steve was polite, professional and quickly addressed my need for new exterior faucets. I would highly recommend this company for your plumbing needs.

Review 10 (2020-01-10 - Rating: 5)
Professional plumbing sewer and drain did an amazing job! From speaking to Michael on the phone, they were able to come on a Friday with in 2 hours of me calling them and help get my drains cleared up in a house that was built in the 50s. Every other place was going to have me be toilet less till Tuesday and was charging an arm and a leg just to show up to my unit. I believe Tony was who came first to help me out, super nice friendly guy. I could tell this company was a team because then Gauge came out to help him finish the job and together they did a great job. They were efficient and effective in clearing my drains and they cleaned up the mess after themselves and were very reasonably priced. I didnt even have to call out of work to get the situation figured fixed. Would highly recommend them and would definitely use them again for other properties. Thanks again guys!

Review 11 (2017-02-08 - Rating: 5)
Had issues with our homes plumbing, nothing was draining and everything was at a standstill. Professional Plumbing came out within a day of calling and they showed great customer service & workmanship. Their technician Tyler did a great job explaining what he was doing and gave tips for any future issues. Would use again!

Review 12 (2015-01-14 - Rating: 5)
Update: the company owner, Michelle, contacted me after reading the review below because she was very upset that one of their plumbers had changed the price on me. She said that the initial invoice clearly showed the (wrong and cheaper) price I had been expecting and that that was the price that should have been charged. She offered to refund the difference and apologized for the mistake. Her professionalism and concern for my satisfaction as a customer was commendable. As I stated below, the work itself was done well and was timely.I was quoted one price on the phone and then given a different price AFTER the job was completed, along with an additional $20 fee that I had not been told about. The plumber said, I told him he was quoting you the wrong price when you were on the phone with him. Well, ok, but in that case you tell me BEFORE you start the work, preferably BEFORE I hang up the phone. I turned down a bid that was $40 cheaper (but turned out to be $90 cheaper in reality) because this company could come two hours earlier. I might have just waited for the cheaper company if Id been given the right price. Very disappointed. To be fair, my sewer line got cleaned out quickly, without any problem, but the pricing seemed shady. Get the estimate in writing when they show up, if not before.

Review 13 (2015-03-20 - Rating: 5)
My apartment complex contracts with this company and when the woman in the unit below mine complained of a leak, this company was fast ,efficient, and courteous! Not only did the technician check in with us repeatedly throughout the process to make sure neither unit was being inconvenienced, but he was friendly and polite. Best part? When all the work was done he took the time to clean up his bootprints and other mess from the tub. When I purchase a home I will definitely be calling upon them for any plumbing needs.

Review 14 (2022-03-20 - Rating: 5)
Cesar and Joe did an OUTSTANDING job yesterday with a pipe that blew out under ground beneath my unit and flooded the whole place. I was promised the job would be done before the night was over. Promises made promises kept! Cesar and Joe are both hardworking, professional, and friendly. Their work is EXCELLENT and I would recommend them any day of the week!

Review 15 (2017-09-08 - Rating: 5)
Professional plumbing sewer and Drain are simply awesome. I was able to secure an appointment for an emergency backed up sewer in a short notice. They made it in under 2 hours as promised. Technician Tyler was very professional, did his job and cleaned up after himself and they were cheap. I will recommend them to my family and friend and anyone who is looking for a timely /professional and reliable plumbing company.

Review 16 (2017-06-21 - Rating: 5)
Professional was one of the few plumbing businesses that would give an estimate on the phone. It pays to call around- some estimates were up to $150 higher than Professionals. The toilet I needed installed had gotten terrible online reviews from plumbers due to being extremely difficult to install. It took Joey an hour longer than usual to wrestle that sucker into place, but he did a great job and Professional honored their original estimate.

Review 17 (2020-08-14 - Rating: 5)
When I called, I was pleased that they could send someone the same day. Gage arrived and promptly figured out what we were doing wrong. He fixed it, cleaned up, explained what he had done and made friends with my cat! I felt he was professional, honest and a friendly guy. I will call, and request Gage, the next time I need help.

Review 18 (2020-11-24 - Rating: 5)
I have used Professional Plumbing Sewer & Drain Co for many years. I have always been satisfied and yesterday was no exception. Steve Lucero was great. To apply a few adjectives: friendly, timely, respectful, patient, efficient and talented. Thanks so much!

Review 19 (2021-04-17 - Rating: 4)
Called and spoke with Michael who was not Very welcoming when he answered phone...Michael stated he would call me back in 30 minutes and send someone..30 minutes passed..and No one.. someone finally showed up..Jeremy was Great!!! He fixed our back up issues in hour...Thank you Jeremy!!

Review 20 (2016-03-06 - Rating: 5)
Great Company even better plumber. Joey came to my medical office on a Saturday late afternoon and helped with my water heater! I was willing to pay twice what I was charged. Thanks so much!

Review 21 (2019-10-17 - Rating: 4)
Very helpful. Called to fix leaking sink; there a delay because the sink was non standard, but he efficiently worked around the issue. Would definitely recommend.

Review 22 (2021-02-10 - Rating: 5)
Very good company and professional, came in ,found leak and repaired it and most of all cleaned there mess, I hv had other companys but I will never use another company again unless its by professional plumbing ,love there honesty also i recommend them to everyone.

Review 23 (2020-04-24 - Rating: 5)
Thank you plumber Steve for fixing the issues at the barbershop apartments. I was close to passing out from stress and dehydration that day and it was calming to see someone I knew instead of some misc plumber. Thanks man...👍

Review 24 (2020-06-15 - Rating: 5)
Super easy to schedule with even for a last minute issue like I had! Very professional, will keep on speed dial for future needs!.

Review 25 (2020-01-15 - Rating: 5)
Gauge the representative was professional, friendly, a lot of patience and very helpful. I definitely recommended this companyMaya

Review 26 (2020-10-26 - Rating: 5)
Excellent service. Responsive, professional and very nice to deal with. I highly recommend this company.

Review 27 (2019-08-23 - Rating: 5)
Dont even think about going to anyone else! These men are the kindest hardworking plumbers Ive ever encountered.

Review 28 (2018-12-22 - Rating: 5)
#Great and trustful honest workers , have use them multiple times , great company.

Review 29 (2018-03-03 - Rating: 5)
Excellent service and staff. THANK YOU SO MUCH. I will be recommending you to everyone. PEACE

Review 30 (2016-10-13 - Rating: 5)
I have had this company, and in particular one of the companys plumbers, James, for many remodeling and repair jobs. We have used them for over 10 years at a previous house and our most recent home. They are definitely professional. The staff come prompt, prepared, and knowledgable. Even when faced with challenging jobs, they use creativity and professionalism to fix the issue. I would highly recommend Professional Plumbing Sewer and Drain Company!

Review 31 (2016-03-04 - Rating: 5)
Joey was prompt and professional. I highly recommend the company and Joey.

Review 32 (2012-01-13 - Rating: 5)
I use Professional Plumbing frequently, and called and asked for Rick without them knowing who I was. As I guessed, there is no Rick working there. Rick has never visited my property. My experience with Tony, the owner of Professional Plumbing Sewer & Drain has been very much different from what niceguy says happened to him. I always get quotes from Tony or another Professional Plumbing plumber that are higher then what I am actually charged in the end. They never come back at me with the typical now that we are this far into the project, it is going to be another $500 or what one may call the up-chargeHere is a personal experience with plumbers. I like to keep businesses honest, so I periodically check prices. I got a quote from Tony at Professional Plumbing, then got a quote that was $500 dollars less from another plumbing company. I went with the lesser of the two, and ended up paying about $625 more dollars then I was quoted. As I said, with Professional Plumbing, they may quote me a project for $500, but I usually end up paying less then what was quoted. They seem to be honest when giving quotes so there are no surprises in the end.I recently had a gas line installed that I was quoted $1800 to install in three days. When they started digging, the area was like concrete, and it took them five days to do the install. Professional Plumbing never came back to me saying they needed more money for the additional equipment or labor that it took to complete the project. They honored the quote that was given to me from the start.

Review 33 (2016-02-08 - Rating: 5)
This company was recommended to us by a previous client, and now we know why! Our technician, Simon, was extremely knowledgeable, helpful, and friendly. We were on day 2 with no working bathrooms due to a plugged main sewer line. He really went the extra mile to make sure we were taken care of, and at a very fair price, about a 1/3 of what others quoted us for a weekend call. Thank you Simon!

Review 34 (2016-01-28 - Rating: 5)
Punctual, knowledgable, and efficient. James called before our appointment to verify and showed up precisely on schedule. Within a few minutes he was able to diagnose and begin fixing all issues I threw his way- all at an honest price. Its all in the name: Professional. I cant recommend Professional Plumbing enough.

Review 35 (2015-01-04 - Rating: 4)
We had a water line leak that was only discovered late Saturday afternoon. Mark came to our house within an hour of my call, correctly diagnosed the problem, and provided a quote for labor and parts. He returned on Sunday morning, as promised, and fixed the problem in just over two hours (as he had estimated). I was charged $60 extra for the weekend, but was pleased to not have to wait another day without water. Mark was very informative, friendly, and professional.

Review 36 (2015-08-25 - Rating: 5)
These guys are honest and do not try to gouge you like other places do. They do the job and do it right the prices arent low ball, but others low ball the price to get in the door and then they really stick it to you. Steve did my job and was the guy Ill ask for when I call them again. He went the extra mile to fix my clogged line and did a great job.

Review 37 (2018-04-10 - Rating: 5)
My family and I so happy with the service thank you.

Review 38 (2023-03-29 - Rating: 5)
Always there to help me. Quick and fixes the problem

Review 39 (2019-11-01 - Rating: 5)
I USE THESE GUYS EVERY TIME (FOR THE PAST 5 YEARS OR SO) AND THEY COME THROUGH WITH ROCK SOLID WORK AND CUSTOMER SERVICE EVERY D#M* TIME!!! PROFESSIONAL PLUMBING IS MY GO TO FOR SURE!!!

Review 40 (2019-07-29 - Rating: 5)
Ive used Professional Plumbing many times on my rental properties and have always had great service great results at a great price