Desert Star Air Conditioning & Plumbing

Located in Tucson, Arizona

Address: 3900 N Stone Ave, Tucson, AZ 85705, United States

Phone: +1 520-777-5775

Rating: 4.1

Services

Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2020-09-30 - Rating: 5)
I dont normally go out of my way to write reviews, but this time I felt I needed to. My AC was leaking water and I have the 2-10 home warranty. Called for service and was rejected by another company in Tucson, they were too busy to come help. 2-10 then assigned me another company, Desert Star Air Conditioning & Plumbing, and Im so glad they did. The next day a technician was assigned to me and immediately arrived at 8am, before we had to endure another day without air conditioning in Arizona. Jim was absolutely amazing. He was professional, friendly, and explained each step of the way what he was doing to get us back up and running. On top of that, he went out of the way and checked our entire system and made sure everything was in working order before he left. I have been with 2-10 for 4 years and have had many technicians from many other companies out at my house, and Jim was by far the best I have ever dealt with. I really cant say enough about what a great job he did, how friendly he was, how professional, and how happy I am to be back up and running again. I would HIGHLY RECOMMEND this company (ask for Jim, trust me) to anyone who needs their AC repaired. If I ever need a future repair, this is the company Im going to trust to fix my issues. Thank you Desert Star! And thank you Jim! You guys are great.

Review 2 (2015-08-23 - Rating: 5)
I am so grateful for this company and my new AC unit. My husband and I upgraded from swamp to AC and Desert Star Air Conditioning offered us the best price (out of all the other quotes we received). They worked within our budget and also gave us recommendations of other products. They were just overall amazing. On time and even stayed until 10pm because we were having an issue with the fuse. They didnt rush to hurry up and get out of there because it was late. They wanted to make sure it was working properly and efficiently. The other thing, they picked up the mess they made. They swept up their mess, put the heavy garbage in their trailer and were off. It was like they werent here (minus they new AC unit). Overall LOVES them.

Review 3 (2020-01-15 - Rating: 5)
My air conditioner stopped and it was the hottest day in August. a friend of my neighbor had me call someone they used. Although they came in 1 half hr, they misdiagnosed the problem and (of course) recommended a new HVAC system. they replaced the capacitor, added refrigerant and told me I needed a new compressor. &250 later, it worked (for 2 days) and died again. since I just moved here, I called my realtor and she I had a warranty. I called them and they sent Desert Star. They told me (Chris) I didnt needed a capacitor, nor refrigerant, nor compressor. They replaced the coils and the unit works perfectly. Chris said I should get my money back. Being from the New York area, I laughed and said fat chance.I called and got half. The point of this story is that Desert Star is competent, honest and professional. Chris was superb and Elise in the office is excellent. I would recommend them to anyone. 10 stars from me.

Review 4 (2018-09-20 - Rating: 5)
Great customer service from the first phone contact with the office to the service call. They called within 15 minutes of the home warranty agency providing my number and they had their staff out the very next day. He took the extra step of giving tips on how to more efficiently use the digital A.C. panel before completing the fix on the roof unit. This was the second provider sent by the home warranty people, after abysmal service from the first provider. Wish they would have used Desert Star first.

Review 5 (2018-08-16 - Rating: 5)
Im very impressed with Desert Star, since I’ve always had a horrible experience with my home warranty sending terrible contractors, I read Desert Star reviews so I felt relieved but like always I was expecting someone to drop the ball. Well it didn’t happen, I was extremely pleased from Allyse answering all my questions and giving me daily updates on te home warranty status for the approval of repair to them ordering the part and scheduling the repair. The service tech came out, fixed my unit and I signed up for a maintenance plan. This was painless compared to my past experiences with contractors!!!!Outstanding job!!!Thank you! Thank you!! Thank you!!!!!

Review 6 (2023-07-12 - Rating: 5)
Great service with attention to detail. If you’re calling for service in the Summer people, be realistic, everyone is demanding immediate service so be patient. If they respond immediately, great, if they’re running behind it’s because there are other emergencies in front of you. When they get to you, they will do the job right.We are very happy with their service and follow-up.

Review 7 (2020-07-21 - Rating: 5)
I have a 2-10 warranty on my home. The AC went out and I submitted a service request. Desert Star was assigned my request. Excellent communication and true concern was what I received when I was put in touch with Allyse at Desert Star. The first call they sent Jim out. He diagnosed the problem and submitted a report that same day. Allyse got right on it and within 24 hours was back with me letting me know what 2-10 had determined. Allyse then ordered the part and got my AC repair on the schedule as quickly as possible. Cesar came out. A man of few words - up on the roof he went. 2 1/2 hours later, he came down and said, Turn the AC on. Well! - That did it! Problem solved, AC is running great. Thank you to all at Desert Star. Excellent service! They work hard - but make it look easy. I will refer them with confidence.

Review 8 (2019-06-14 - Rating: 5)
I had called Desert Star earlier because I realized the AC temperature wasn’t holding and they were able to schedule me for the next day (thank god it wasn’t going to be a week). Our AC then decided to fully give out and the house got up to 87 degrees on a 106 degree day.Felipe was the tech that was sent out to us. He was great! He called as soon as he was on his way and arrived when he said he would. Very friendly and nice, he was also very nice to our kitty. He was able to get our AC working within 20 minutes! So grateful to Felipe and Desert Star Air Conditioning and Plumbing. My mother recommended Desert Star to me and I will for sure be recommending them and especially Felipe to my friends. Thank you Felipe and Desert Star.

Review 9 (2018-09-17 - Rating: 5)
They were great and efficient in getting my a/c working again after 4 days without it. Ron was exceptional. He under promised and over delivered. They worked with my home warranty company and got it done before I expected. Everyone was REALLY great!!

Review 10 (2017-05-16 - Rating: 5)
The blower motor on our furnace went out and we had Goettl come to check it out and give us a quote on repairs. They quoted an outrageous price so we called Desert Star and they replaced the motor and more for less than half of what Goettl wanted to charge us.There service was excellent, the tech was extremely respectful and knowledgeable, and we got everything done on the same day.I would definitely use Desert Star again if I ever need any HVAC work done again.

Review 11 (2018-06-01 - Rating: 5)
Thank you! My ac went out so we were freaking out a little bit main because we have twin 4 year olds and it has been over 100 degrees. My warranty company (that im not happy with) first placed a work order with another company that said they would be by in a week... NOT HAPPY! so we called the warranty company and they sent Desert Star! Chris came by and was an awesome Tech!!! Unfortunately the motor was special order and may not come in for a couple of days... urr. Behind the scenes, the WONDERFUL Alyss was working hard to locate the part for us. She called later on that day and said You are going to love me! She located a part and Chris could install it tomorrow morning! YEAH!!!! So its 100 outside and it will be 73 inside this weekend!!! Thank You !!!

Review 12 (2015-04-17 - Rating: 5)
“I own multiple properties and I have been using this company and working directly with the owner for about two years now. I have utilized this company for just about every kind of AC service you can think of, including a complete install for a home. I had a troublesome unit and was used and ripped off by other companies until I found this company. All of my AC needs, on multiple homes, have been met by this company and I am confident that the service and cost of services are far superior to most, if not all other competitors in the area. You wont be sorry. Be sure to ask for Fernan.”

Review 13 (2019-06-30 - Rating: 5)
They came out and quickly diagnosed my AC issue for a fair price. They also politely informed me that it is older and may need replacement soon. So far what a great company

Review 14 (2019-03-22 - Rating: 5)
Jim encouraged us to get the annual service contract for our VRBO rental unit. We received 1st rate priority service and our Client was comfortable within a few hours of calling. Weve renewed our service contract with them. Thanks Jim

Review 15 (2016-06-21 - Rating: 5)
I am a Realtor and see a lot of different contractors. Desert Star in EXCELLENT. I used them on another property yesterday. The sellers HVAC contractor told me the HVAC was fine on a house my client was buying. I had a feeling that it wasnt working because the heat took forever coming out. I called Fernan with Desert Star for help ASAP. He came out and confirmed that the unit was not working. He did a couple of fixes and the unit worked perfect!!!! The buyer was so happy!Thanks again Fernan!

Review 16 (2018-09-20 - Rating: 5)
I am a tricky customer! I will be on the roof if I want to see what you are doing. I will google info to double check what someone is telling me. I will know if you BS me. I will expect explanations and a “free class” when I pay for work. I am not the stereotypical female. It actually frustrates me if I can’t fix things myself. (Youngest of 4 daughter’s and one son who all are do it yourselfers. Whether by osmosis or role modeling, our father taught us well!) Desert Star was super patient with me. They answered all my questions. They went over and beyond (way beyond) my expectations. They even got up on the roof of my house next door at no additional charge to help troubleshoot a squeaky damper. I am not sure I have seen a company work so hard do make a customer happy. Every worker and person I spoke with over the phone was respectful, patient and genuinely wanted to help. Fernan, Jim, Sean, Caesar, Manny and Allyse all were wonderful! It is hard to find businesses that actually try to earn your trust. They have earned mine! I highly, highly recommend Desert Star!

Review 17 (2018-07-13 - Rating: 5)
These guys just finished replacing my entire unit after coming to service it a couple times. They were so quick and so efficient and I really felt like the were going out of their way to do their best for me and my boys. I would and will use them again and again and would highly recommend to anyone.

Review 18 (2018-04-06 - Rating: 5)
Awesome company with great customer service! They were on time, and provided a courtesy call before arriving. We will be calling them again the next time we need AC work done right.

Review 19 (2021-07-12 - Rating: 5)
This is an awesome company with a great customer service and experience. Theyre very knowledgeable and professional. Good affordable prices. Definitely, I couldnt get a better deal.

Review 20 (2020-11-05 - Rating: 5)
I called Desert Star and was very pleased with the service and the way they do business. I am not someone to writes reviews but I feel these guys deserve it. Thank you!

Review 21 (2021-04-22 - Rating: 5)
Excellent service. Professional staff. Great at diagnosis for heating and cooling systems.

Review 22 (2020-08-20 - Rating: 5)
I highly recommend Desert Star Air Conditioning. Our old AC would literally be on all day and it wouldn’t cool below 83 degrees. It had been running like this for three summers. We finally decided it was time to replace it. We were stressed thinking the process would be a nightmare. Desert Star’s staff were professional, reassuring and knowledgeable. They made getting a new AC worry free. We replaced our old AC with a top of the line unit for a great price. We are so happy with our new unit and the service we got.

Review 23 (2019-12-31 - Rating: 5)
Theyre always great they listen to me and they get the job done without a hassle

Review 24 (2019-08-06 - Rating: 5)
I was highly satisfied with this company and their customer service. My air conditioner stopped working over the weekend, and my Home Owner’s Warranty paired me up with Desert Star. They called me first thing Monday morning and had a technician here by 10 am. He diagnosed the issue quickly, but because of the age of my unit, did not have all the parts on hand to fix it immediately. He was back quickly and had everything up and running within an hour. He was polite and professional, and he answered all of my questions. Again, I was highly satisfied with Desert Star, and I would definitely hire them again and recommend their services.

Review 25 (2019-09-04 - Rating: 5)
Great folks, Quick Service, Fair Pricing! Great local company!

Review 26 (2018-05-31 - Rating: 5)
This is absolutely the best air conditioning company I have ever used! I have home warranties on my properties and my air conditioning happened to go out in my home and a rental at the same time. As my luck would have it I got this company for both properties. Alyss is very polite and sweet and worked quickly to get the diagnostic scheduled. Had it scheduled for both properties the next day and they were fixed at both my home and the rental within 2 days. Ron was a great tech and had our home running same day while he waited for parts and the rental would have been running same day but we had to wait for the warranty company to approve. They even worked with me on payment for the rental seeing as though I use that income to pay for extras to fix. Absolutely wonderful company and crew! Highly reccomend!

Review 27 (2018-10-10 - Rating: 5)
Desert Star was great, responsive to service call and on-time for the appointment. Jim, the Technician, was friendly and knowledgeable. I will definitely utilize them in the future.

Review 28 (2016-05-19 - Rating: 5)
I called and made an appointment to have my mini-split AC leak tested in April and was pleasantly surprised at the courteous, professional service from the first call through the expert performance of the technician. I HIGHLY recommend Desert Star Air Conditioning... you wont be disappointed!

Review 29 (2019-06-19 - Rating: 5)
After using more than 12 A/C service providers over the past 21 years, Desert Star is simply the best because they are HONEST, fair, transparent, competitively priced and accessible. For me they went the extra yard to make ensure I was happy.

Review 30 (2016-06-12 - Rating: 5)
They did a fantastic job of installing a new HVAC for me. I highly recommend this company for purchasing a new system or repairing yours.It involves Honesty & Integrity!

Review 31 (2018-09-21 - Rating: 5)
I called this company in the evening, the second day morning Jim came to my house, fixed the problem very quickly and very professionally. Definitely recommend this company.