Roto-Rooter Plumbing & Water Cleanup

Located in Springfield, Massachusetts

Address: 87 Carando Dr, Springfield, MA 01104, United States

Phone: +1 413-772-1944

Rating: 4.7

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-31 - Rating: 5)
I called Roto-Rooter told them what I had going on at 4:30 in the afternoon and they had Denys at my house in just a couple hours. He identified the obstruction in the pipe from my house to the street ran his water jet and cleared it out and was able to determine the true cause which was a repair under the road done by the town that had sunk. He was able to locate it outside so I could mark the spot with spray paint. He took video of the inside of the pipe for me to use in pursuing the correction to be the towns responsibility. He was friendly and helpful. When he left I had a good understanding of what I was dealing with and that alone greatly reduced my stress over the whole situation. The service isn’t cheap but I have no complaints it’s worth the money.

Review 2 (2025-01-07 - Rating: 5)
My toilet was backing up into my shower on New Year’s Day.. I called roto-rooter and they had someone out within an hour! The service tech Barbosa came and saved the day. He was so kind and understanding of this stressful situation. He had everything cleared and back up and running in no time. I can’t recommend them enough! Thank you, thank you!**Update. It has been a week since we had someone come out. Unfortunately we needed them to come back out as we were having the same issue again. We called them at 5:30 and someone was here to fix it about an hour later. Our tech was kind and thorough. We are very pleased with our service. Thank you!

Review 3 (2024-12-21 - Rating: 5)
Hey guys!To Whom It May Concern: I got out of work to face a water back up from the first floor toilet up into the shower and a small leak down stairs.First I called Roto-Rooter at 8:25pm they told me it’d be a 4 hour window.I said sure no problem.Literally at 8:33pm they called me back saying he we have a tech around by the name “Denys” so I instantly said yes please send him over I need him bad.Dennys arrived within the 29/25 min window from the second call and let me tell you all something!This man was great start to finish, he explained everything and worked so efficiently with such a caring mentality.He was great and left a great impression of the business as a whole!Great man right there!Way to go Roto-Rooter!

Review 4 (2024-10-23 - Rating: 5)
Joel and Frank were awesome. My home is circa 1800’s; they were able to identify a problem within 15 minutes; an issue no other contractor could identify in 3 years of owning this home. I was nervous of the final cost, but it was way less than expected! I have already recommended RR to friends and family. Great experience and my dogs loved them too!

Review 5 (2024-10-24 - Rating: 5)
This worked out great. I scheduled the visit online, for the same day. I received a confirmation and a follow up phone call to let me know a plumber would be showing up between 11 and 3. They showed up at 12 and got right to work and were done by 2. The communication was clear and no surprises. The plumber was awesome. Very friendly and professional. I would highly recommend Roto-Rooter.

Review 6 (2024-11-18 - Rating: 5)
Joel was very professional and got the job done quickly and efficiently. As a first time homeowner he was attentive and answered all of our questions thoroughly making the experience that much smoother- even in the midst of the stress that comes with plumbing issues! Top notch.

Review 7 (2024-09-16 - Rating: 5)
Kyle came out to help us with an issue with the toilet. He was so knowledgeable, friendly, kind, thorough, and professional. We were so glad to have met him and for him to be able to help us out with our issue. I highly recommend him! Every company needs more employees like Kyle!

Review 8 (2024-08-29 - Rating: 5)
Special thanks to the team of Brian David and Anthony. They were super professional and very sensitive to detail by keeping the place as neat and clean as they possibly could during their time here. I want to re-emphasize their attention to detail and that they kept me informed of everything they were doing and if I didnt want something done or I wanted something particular they were very accommodating. Everybody worked hard and the job got done right. I would say that they exceed ed my expectations and I would not hesitate to call them back. 5 stars.

Review 9 (2024-11-08 - Rating: 5)
The whole process was great. I booked a same day appointment online in 2 minutes. They called when they were on the way, so I wasn’t waiting around all day. Then, of course, Kyle fixed the problem. The whole customer experience was great.

Review 10 (2025-01-06 - Rating: 5)
Jude was amazing very courteous and what an effort getting my drain to be unclogged he kept at it until it finally was unclogged and was very clean and neat picking up the area . I would recommend him to my family and friends very talented in the area of plumbing !

Review 11 (2024-11-22 - Rating: 5)
I called about my clogged shower at four in the afternoon and a service rep was at her house by five. We talked about what was needed and agreed to the price and he had the clock removed within a half an hour. I was given a receipt and told I had a six-month warranty on the work, And could call At any time 24/7. Very happy with the service. Thanks, rotor Rooter

Review 12 (2024-11-18 - Rating: 5)
My service man was totally awesome and explained everything he was going to do and why. Very pleasant and helpful. I have used this company before and always had a great experience. Totally recommend them.

Review 13 (2024-12-01 - Rating: 5)
Our tech Anthony was the best. Super fast, super clean, and very nice and respectful of our home and family. Had everything taken care of and explained everything to us. Highly recommend

Review 14 (2024-10-30 - Rating: 5)
Barbosa was excellent. Very professional and very good at his job! He was able to fix a clogged kitchen sink that has been bothering my household for some time now. I highly recommend this service to anyone interested in their work.

Review 15 (2024-10-29 - Rating: 5)
Prompt, efficient and courteous. David S came to work at our Veterinary Hospital on time and on short notice to address several drain issues. He explained the process to resolve each and went about his business in a very professional manner. More important to us than being able to fix our issues, Dave paid particular attention to our patients, staff and equipment to minimize any disruption to our ongoing services. He left each worksite as clean as he found it and worked patiently at our pace to ensure we could continue to perform our hospital treatment protocols. Thanks Dave and Roto Rooter!

Review 16 (2024-06-26 - Rating: 5)
*gross pic warning*I flushed flushable wipes down the basement toilet and learned the hard way that those are not flushable at all. The toilet was clogged airtight, and after trying to snake things out myself with no success I contacted Robo-Rooter.Turns out, all of the wipes were at the sewage pump and it blocked the pump from working. They opened up the pump container, cleared everything, put it back on and cleaned up after themselves. About 2 hours of hard work and I respect the hella out of these people. The price tag is reasonable too. Will contact them again if I ever need them in the future (hopefully not though).Really dont flush the flushable wipes ever so that you dont have to go through this. Flushable wipes are like chewable titanium, theres just no such thing.

Review 17 (2024-11-20 - Rating: 5)
Service tech was great. Dispatcher wasn’t very helpful when calling wondering why tech was 1.5 hours late. But tech was very knowledgeable and speedy with his service. Thank you to him.

Review 18 (2024-12-02 - Rating: 5)
Our technician, Jason, was excellent and did a great job explaining the process needed to unclog our shower drain. In addition, I was pleased that I was able to obtain a same-day appointment following a holiday weekend.

Review 19 (2024-10-31 - Rating: 5)
Kit was great. He was polite and worked very hard to unclog the kitchen drain pipes. When finished he made sure to cleaned up after himself. Definitely an asset to your company.

Review 20 (2024-10-23 - Rating: 5)
Our plumbing needs were quickly handled by Roto Rooter. It was easy to make an appointment and they came on time and quickly fixed our toilet. Very responsible and professional.

Review 21 (2024-10-25 - Rating: 5)
We have a beautiful maple tree but unfortunately its roots slowly invade the large pipe under our lawn heading to the street. Every few years we call Roto-Rooter to keep the pipe open. Once again this year they did a professional job cleaning things up even showing us a live camera view through every inch of the pipe all the way to the street. A great company with quick response and excellent service.

Review 22 (2024-11-08 - Rating: 5)
Great experience with Roto Rooter 11/7. Clogged Kitchen sink issue. Required full 46 ft snaking. Joel showed up and took command. Was here for 2 hours and made sure everything worked properly. Neat, knowledgeable and shared information.

Review 23 (2024-07-22 - Rating: 5)
The drain service was performed quickly and perfectly. I was also able to schedule them to reseat my toilet during the same visit, and they were able to accommodate me for a very reasonable fee.Totally satisfied, and recommend without reservation. Great work, and nice guys!

Review 24 (2024-11-12 - Rating: 5)
Anthony was awesome! He spent extra time making sure our drains were working properly. He double checked everything before he left. He was personable, knowledgeable, and very conscientious! Thank you again!

Review 25 (2024-10-22 - Rating: 5)
Rafal is knowledgeable and very kind! He did an outstanding job cleaning the grease from the pipe and the kitchen sink now drains very fast. He was patient with questions and extremely professional and courteous! Highly recommended. Thank you Rafal and Roto Rooter!

Review 26 (2024-09-05 - Rating: 5)
Roto-Rooter office person was very responsive & efficient. I had called late morning & she arranged for a technician to come out late that afternoon & even called to say that he was running into traffic & might be a bit late. Kit, our technician, was actually on time & not late, very professional & personable. He was quite thorough & made sure everything was running well before he left. Highly recommend.

Review 27 (2024-08-13 - Rating: 5)
Kit did a great job, he was clean, quick and very professional. Got my drain cleaned out and now my sink operates like new. Quite expensive, but you’re paying for the professionalism and rapid response time so I’m not going to complain.

Review 28 (2024-11-19 - Rating: 5)
My technician was Kyle. He was very professional, knowledgeable, friendly and he resolved my main pipe clogged issue in less than hour.Kyle, is in my view a Five Star Roto-Rooter employee. Keep up the great work.

Review 29 (2024-11-29 - Rating: 5)
Anthony was amazing! Diagnosed the issue and had it resolved quickly. Spent time with recommendations on how to prevent the issue from reoccurring. Would definitely use again.

Review 30 (2024-11-18 - Rating: 5)
Joel was a great guy. He was nice and explained everything to me. He went over our options and made me feel informed and supported.

Review 31 (2024-09-16 - Rating: 5)
Would definitely recommend Roto-Rooter to anyone experiencing plumbing and/or water problems. They notify the customer if there is a delay in the range of time the service rep is expected as well as updates.The representatives that responded to our situation were experienced professionals & knowledgeable. Mike and Gary are excellent representatives of Roto-Rooter!

Review 32 (2024-11-04 - Rating: 5)
Had a toilet blockage below the toilet in the main line on a Sunday night. Warley from Roto Rooter came out and took care of the issue. He was very professional, personable and knowledgeable about the entire process. I would certainly recommend Warley and roto rooter for any plumbing issues you may have!

Review 33 (2024-08-25 - Rating: 5)
Kyle was great! He did some amazing trouble-shooting and stayed late on a Sunday to help me figure out the problem. He cleaned up after himself and some of the mess that wasnt even his. Definitely will use this service again!

Review 34 (2025-01-04 - Rating: 5)
The guy they sent was great and helpful. But the cost is more than a plumber. He fixed my issue and offered some future advice

Review 35 (2024-10-28 - Rating: 5)
Mike , Matt , Joel have top notch service . Very attentive to details and very patient with me as a customer. If this is the quality of Roto Rooter Plumbers. I am never going with anyone else .Thank you 🙏

Review 36 (2024-10-20 - Rating: 5)
Brandon was great! He was extremely personable and informative. I appreciate his professionalism and his patience with my busy home. If I need to call in the future, I hope he comes to help again. Thank you Brandon!

Review 37 (2024-11-17 - Rating: 5)
Tech was very professional, friendly and kind! He got the job done quickly. Amazing service, but expensive. My desperation to get my kitchen sink back in business made it worth it though.

Review 38 (2024-11-02 - Rating: 5)
The call taker/ dispatcher was awesome with updates on ETA. And water gushing in your home is not a pleasant event but Jude was professional, experienced, and really seemed to enjoy helping.. For a stressed out night, it made a big difference!!!

Review 39 (2024-08-15 - Rating: 5)
We had Stephen here to unclog a couple pipes today and he was great. Courteous, polite, cleaned up after he was done. Told us the price before doing the work and told us what we might need in the future. Stephen had us fixed right up and was here when he said he would be and didnt try to tell us that we needed more work than what we had done, great employee. Will definitely use roto rooter again for any problems. Thanks Stephen :)

Review 40 (2024-07-20 - Rating: 5)
Matt and Joel made our experience one to recommend to all. They came out at the end of their shift day one to assess our garbage disposal and sink backup. With quick assessment they had the plans to return first thing the next day to complete the work (and even more as they were able to fix our dripping bathroom sink all in the same trip). Highly Recommend!

Review 41 (2024-11-04 - Rating: 5)
Anthony was extremely thorough, knowledgeable, efficient, and courteous. I was very satisfied with his drain clog problem solving ability. You should clone him.

Review 42 (2024-08-06 - Rating: 5)
The technician, Kyle, was very friendly and did a great job clearing my drain and the line, especially very late in the day! There were some logistical bumps in dispatching a technician to my address, which seemed to be related to central dispatchs system that tracks tickets and provides addresses for service, so I will say that that piece of my experience was somewhat frustrating, but the tech was competent and kind and got the job done.

Review 43 (2024-09-23 - Rating: 5)
Shamall (tech #2132) came out and augured our 1st floor bathroom. He was friendly and professional! He gave me some tips and recommendations to prevent future clogs and plumbing issues, which I really appreciated! Service was fast and efficient Will call on Roto-Rooter again!

Review 44 (2024-09-14 - Rating: 5)
Denys from Roto-Rooter was EXCELLENT! I had a kitchen drain that was spitting back up water and foodstuff from other units (I live on the bottom floor of a condo) and overflowing. It was incredibly gross and an emergency. Denys came at 9pm on a Friday night, diagnosed the problem, and took care of it right away. He was professional, patient, and kind. Im so appreciative of RR and Denys. Highly recommend.

Review 45 (2024-11-02 - Rating: 5)
Five days after moving to my new home, I had a drainage emergency on Friday night. No other plumbers were available. When I called Roto-Rooter Plumbing & Water Cleanup, I was responded immediately. The dispatcher sent Mike and Mik who proved to be an incredible team. They presented top quality expertise and performed an amazingly thorough examination of the problem. After identifying the root causes, they did a highly professional step-by-step repair process. Mike and Mik were highly coordinated and precise in all parts of the process. They took the necessary caution as well as extra technology and time to make sure that everything was in a better shape it was ever before. They also provided information, explanations and suggestions for the future. Finally they left all work areas clean and disinfected. I find their professional performance exemplary and recommend Mike and Mik wholeheartedly.

Review 46 (2024-08-26 - Rating: 5)
Quick response time and awesome service! Called on a Sunday morning by the afternoon they had guys out! Joel and Anthony were very professional and talked us thru what they were doing the whole time. Answered all of our questions as well as gave us tips and recommendations. No messes left behind and everything was smoothly running after. Thank you again Joel and Anthony for the great service!

Review 47 (2024-11-24 - Rating: 5)
Issue with both toilets not being able to flush, Due to a pair of glasses that fell into the toilet as it was flushed. The gentleman showed up right on time, got the glasses out and toilets work fine ever since . Highly recommend.

Review 48 (2024-08-28 - Rating: 5)
Matt and Raff were great. Thank you for the quick, clean and professional job! Spent months dealing with another company, they fixed in a couple hours. They were polite and kind to my customers and staff too. Thank you guys

Review 49 (2024-11-03 - Rating: 5)
The tech from Roto Rooter, Barbosa, was professional, efficient, and friendly. He explained was the problem was- tree roots in our main piping leading out the city line- and then went to work fixing the issue. He was a great representative of your company and I would definitely use Roto Rooter again.

Review 50 (2024-09-01 - Rating: 5)
Wow! Kyle is great. Hes very friendly and informative. He came out and unclogged my toilet. I will definitely be using his service again in the future!

Review 51 (2024-10-21 - Rating: 5)
Anthony took care of my initial concern & also helped identify another issue I wasnt aware of, concerning inadequate water flow. I would definitely recommend Roto-Rooter for good communication, when running late and being being thorough and skilled with resolving my reported issue.

Review 52 (2024-08-27 - Rating: 5)
I was extremely satisfied with the crew at roto rooter. All the staff where very friendly, communication was great and they tried and made the best of my nightmare situation of a sewer back up.. I had the legitimate pleaser of meeting Brain and Anthony and I cant remember the name of drain tech that hustled on a late Friday night noots deep in number 2. I made the right call and was in promotional hands with each of the 3 crews.

Review 53 (2024-10-16 - Rating: 5)
Guys came to fix two toilets and did so with great care and knowledge. They were personable as well, explaining everything along the way and seemed to really care. I would recommend for sure.

Review 54 (2024-11-15 - Rating: 5)
I recently had a clogged waste line serving my kitchen sink it was determined that I also had a leak in the plumbing in the wall. The techs diagnosed the problem, pinpointed the leak and repaired the leak in the same day. Thanks for a great job from Mike, Matt and Constantin!

Review 55 (2024-08-05 - Rating: 5)
We called at 4 on a Sunday they where there by 7, Jude was very knowledgeable and thorough, he figured out what drain was causing the back up issue, double checked it with a camera before and after he cleared the clog and then put everything back together like he was never there, would highly recommend this company

Review 56 (2024-10-28 - Rating: 5)
Anthony was very professional and polite! He did a great job and explained everything well so even I could understand what was going on. Would highly recommend!

Review 57 (2024-09-03 - Rating: 5)
Roto rooter did an absolute amazing job. They had to remove drywall and fix a pipe that was leaking behind the wall. Total professionals on every aspect to get the job done. Highly recommend

Review 58 (2024-11-02 - Rating: 5)
Kyle was top notch. Went the extra mile on the service, was kind to our pup and entertained our toddler’s need to say hello a thousand times.

Review 59 (2024-09-03 - Rating: 5)
Excellent service. Big problem and Rotor Rooter answered my call with a friendly voice and had a technician out before noon. They fixed the problem and cleaned up after themselves. Denys was friendly and Professional.

Review 60 (2024-11-26 - Rating: 5)
Roto Rooter came right away to fix our problem. Would not hesitate to call again. Kyle was very knowledgeable and professional.

Review 61 (2024-09-12 - Rating: 5)
Kyle did an awesome job figuring out a tough problem. He was resourceful and was persistent on solving the problem in our house. He was super happy to answer questions and very thorough and what he was doing five stars and two thumbs up Kyle.

Review 62 (2024-08-19 - Rating: 5)
Joel was very nice. He explained what he was doing as he was working and gave some good suggestions on how to take care of our kitchen pipes to prevent the drainage problem from happening again.

Review 63 (2024-08-27 - Rating: 5)
Our Tech, Jason was friendly, reassuring and efficient to solve our kitchen drain blockage. He additionally offered good insights to prevent future blockage & his service is highly recommended as our drain works like new

Review 64 (2024-11-13 - Rating: 5)
Kit was exceptionally communicative, clean and fixed our issue quickly. We appreciate his professionalism very much!

Review 65 (2024-11-17 - Rating: 5)
Kyle was amazing. He was friendly, polite and committed to getting the job done. Would definitely recommend.

Review 66 (2024-10-09 - Rating: 5)
Matthew and Daisy were fantastic. They put up with me and my insurance agent Charlene on an unrelated matter. They did get to see my acting chops. In all seriousness the are awesome.

Review 67 (2024-07-23 - Rating: 5)
I have used these guys twice and both time they were able to fixed the problem. First one was a big job repairing the house trap and the second bath tub clog. All the guys so far that I met were very professional and reliable. I definitely recommend Rotor-Rooter for your plumbing need.

Review 68 (2024-07-21 - Rating: 5)
Mike and Gary were excellent on the work they did. They were friendly, calm and explained the work they were going to do before starting. They both took their time and worked together to install the gas range stove. We were really happy with the work.

Review 69 (2024-10-14 - Rating: 5)
We had Kit come out on a Sunday night to fix not one but two clogs. He was super knowledgeable and explained everything to my brother and I.

Review 70 (2024-10-22 - Rating: 5)
Jason was extremely thorough and very polite. He made sure the work was done fully and provided me tips on how to prevent future issues.

Review 71 (2024-07-16 - Rating: 5)
Joel and Gary were cool. Responded immediately to the emergency of a leaking water heater. Everything was back on line within a day. Clean up is spotless. Highly recommend for your plumbing needs.

Review 72 (2024-07-05 - Rating: 5)
David was great at assessing and clearing out the downspouts. If I call this company again, I would request he be the one to come over.The only issue I had was scheduling. The first time I made an appointment, I had to wait almost 4 hours in the 4 hour window for them to cancel my appointment. The second time, I called to cancel 30 minutes after the end of the 4 hour window because no technician showed up. No fault to David, as he was awesome, but the logistics of the dispatch office may cause customers headaches.

Review 73 (2024-07-29 - Rating: 5)
The technician came within several hours of my call. It was a tough problem that took more time than he expected, but he stuck with it and persevered. Im so grateful for his diligence. He was friendly, clean, and efficient!

Review 74 (2025-01-08 - Rating: 5)
Barbosa was phenomenal! Thorough, polite, and great to talk to. 5+ stars on this one

Review 75 (2024-10-23 - Rating: 5)
They did a great job to troubleshoot and replace a whole new pipe and facet. Additionally when I asked how to maintain the pipe to prevent damage, they also shared great tips!

Review 76 (2024-07-09 - Rating: 5)
I have received excellent service getting to the source of my problem! My technician was experienced and knowledgeable, found the problem quickly and gave me multiple options to address it. I will absolutely call Roto Rooter next time.

Review 77 (2024-12-13 - Rating: 5)
Adam and Emir and crew completed a new line out on one of our properties after our basement flooded communication, explanation, and execution were top notch.

Review 78 (2024-07-25 - Rating: 5)
All staff at Roto-Rooter are exceptional with their upbeat personalities, professionalism and expertise. First, Cynthia answered my call and assured me that I could get help the same day. She said Id receive a text notifying me when the Drain help was on the way. Even before that, I unexpectedly had the Water CleanUp serviceman, Michael, at my door. When he explained his mission, I allowed him to assess my potential damage. Luckily, he assured me that it was minimal. If I had an trouble with doing the clean-up myself after the drain work, however, a simple call would bring the Roto-Rooter crew to help me.. This made me so relieved that I called the main phone line to give my kudos to Michael. Only a few more minutes later I received the expected text and Steve was on the job, cleaning out my root-invested outdoor cleanout drain!!! After sharing my drain history with Michael and Steve, Brian, the camera man came and performed a thorough assessment of the pipes leading to the street. Each step of the way, all of my questions were answered and I now have a plan for better maintenance of my pipes and drains. I am forever thankful to all of you at Roto-Rooter. You stepped up for me and helped me feel safe in my home again.

Review 79 (2024-07-13 - Rating: 5)
David from Roto-Rooter was very professional and polite. He did a very good job on my clogged drains and was very helpful with everything. He spent about 2.5 hours on the job, and he was able to unclog the drain.

Review 80 (2024-07-22 - Rating: 5)
J Leonard was on-time, professional, courteous, and promptly resolved the plumbing issue, and cleaned up too. She answered all my questions and was extremely knowledgeable and proficient. Ill specifically ask for her in the future.

Review 81 (2024-07-30 - Rating: 5)
Mike and Greg were great. They arrived when they said they would. They hit a couple of unforeseen snags but stayed until the entire job was done. They went above and beyond and if I ever need pluming work again Ill call Roto-Rooter and I hope I get Mike and Greg back.

Review 82 (2024-08-21 - Rating: 5)
Joel & Anthony were very professional. They listened to me explain the issue, took action, cleaned up and resolved the problem. Tha k you for your service and explanations along the way. Well done, great job.

Review 83 (2024-09-15 - Rating: 5)
Kyle was our tech. I would recommend him for any service. He is professional, friendly, and skilled at what he does. Thank you for the experience A+++

Review 84 (2024-06-28 - Rating: 5)
Woke up to a burst pipe in my basement with flooding. Couldnt find a plumber who would do an emergency appointment, so my mom recommended this company. From the woman Connie who took our call, to the plumbers Mike and Matt who responded to our emergency call. The whole experience was pleasant and professional the whole time. We actually felt like they cared about us and fixing the problem in our home. Will definitely use their services again. Thank you Connie, Mike, and Matt!!

Review 85 (2024-10-21 - Rating: 5)
Matt was friendly and professional! I raised a concern beyond what the call was for, and he was patient and proactive in explaining all my options. So appreciated!

Review 86 (2024-12-03 - Rating: 5)
Anthony was on time, explained everything well and completed the job promptly. I would highly recommend his services

Review 87 (2024-08-22 - Rating: 5)
Kyle was awesome. Very knowledgable and courteous to me and my young autistic/curious son. Excellent work, professional, cleanly, and made sure to get the job done.

Review 88 (2024-11-22 - Rating: 5)
David was great. Very knowledgeable, thorough, polite, respectful and most importantly he was able to fix our problem.

Review 89 (2024-08-11 - Rating: 5)
Kyle was incredibly helpful and honest about what needed to be done and what our best options would be. We greatly appreciated him coming out on the weekend

Review 90 (2024-11-01 - Rating: 5)
Work was started promptly and conducted expeditiously. Mike and Mick were professional, personable and answereed my questions.

Review 91 (2024-08-02 - Rating: 5)
Called first thing this am with toilet issue, they sent Alex out within an half hour, great guy & work was done within an hour at a very reasonable price. Thank you Rotor Rooter & Alex.

Review 92 (2024-09-02 - Rating: 5)
Joel and Anthony from Roto Rooter were very professional and explained the problem thoroughly. Very nice helpful. I would highly recommend Roto Rooter. Big thank you and appreciation to Joel and Anthony.

Review 93 (2024-06-13 - Rating: 4)
They assessed the problem and fixed it quickly. It was a little bit more than I was hoping to spend but worth it in the end. I was able to use a coupon to save a little bit of money. The 2 gentlemen were very polite and communicated what needed to be done clearly and concisely. I would recommend them and will use them in the future if the need arises.

Review 94 (2024-05-07 - Rating: 4)
The plumbers arrived when I expected them, walked through and looked at my needs (replace refrigerator water line, 2 wax seals for the bathrooms, and an outdoor spigot attached to the house) and assessed them quickly. After figuring out a price, and deciding which jobs we would have done by them, they left to get what would be needed for the fixes. Upon their return, they got right to work finishing the refrigerator water line, and the spigot which went rather quickly (only 1 1/2 hours). The gentlemen were professional and courteous the entire time. My only issue, is the price (which I will not say here) which is the only reason this review isnt 5 stars. What I can say, is if it is a simple fix, try doing it yourself. But I would recommend Roto-Rooter for any difficult or complicated plumbing jobs. 4 1/2 stars would be my score if they made halves an option. Overall verdict is plumbers 5 stars, price 4 stars at best.

Review 95 (2024-08-06 - Rating: 5)
Kyle and Anthony are the best! They talked me through the whole process and taught me a lot. I appreciate the knowledge and information. Outstanding job! Highly recommended

Review 96 (2024-07-07 - Rating: 5)
Dave was great. He arrived promptly. Identified the problem and fixed the issue. He was personable and polite. Highly recommend.

Review 97 (2024-08-04 - Rating: 5)
Jason Ospina was absolutely terrific… very knowledgable, thorough, and fast. I’d be happy for him to work on my drainage and plumbing systems any time!

Review 98 (2024-11-25 - Rating: 5)
David was fabulous, friendly, very thorough and really cared about fixing the problem, I would highly recommend him

Review 99 (2025-01-04 - Rating: 5)
Super helpful, patient, and informed. Very nice guys. Would highly recommend :)

Review 100 (2024-07-25 - Rating: 5)
Mike and Greg were excellent! Called these guys at 7:30pm on Wednesday and they were here at 10:00am on Thursday. They really took the stress out of the situation, excellent work all around

Review 101 (2024-06-25 - Rating: 4)
They were extremely responsive. Great communications and resolved the issue quickly. Price was a little high for less than 30 minutes of work. Assuming it was a flat fee.

Review 102 (2024-11-18 - Rating: 5)
Excellent professional service. Diagnosed issue quickly while communicating and effectively resolved the problem highly recommend!

Review 103 (2024-07-24 - Rating: 5)
Great work. Called for an emergency fix and they came and did my washer connections within 3 hours of the call. Great people excellent quality of work.

Review 104 (2024-06-21 - Rating: 5)
Kyle was efficient and kept us informed about what was needed and what he was doing. He cleaned up everything after removing and replacing a toilet which needed clean out to the main. I would absolutely recommend him and the company to others.

Review 105 (2024-10-05 - Rating: 4)
Prompt, attentive and able to work around our schedule. Completed the work in a timely manner and successful conclusion. It was expensive.

Review 106 (2024-08-03 - Rating: 5)
Jude was a very polite and well Knowledged he was very thorough and I would recommend him for more work . Thank you for your services

Review 107 (2024-11-04 - Rating: 5)
Technician worked for over 4 hours to clear our root clog. Would definitely recommend their service.

Review 108 (2024-10-22 - Rating: 5)
Anthony was a great guy to meet, he was thorough, and we would highly recommend him!

Review 109 (2024-09-09 - Rating: 5)
Great service from Gary and Mike this morning. Had the spigot and new elbow installed in no time. Great crimps, good comms and great to deal with.

Review 110 (2024-11-24 - Rating: 5)
Jude was amazing and took care of the drain issue quick and great price for what he did!!

Review 111 (2024-06-17 - Rating: 4)
Really. my rating is 4.5. These men are excellent workers-efficiant and thorough. they did a great clean up job and never complained altho the job took 6 hrs. I would give them a 5 except the problemis back again. I would use RotoRooter again. they are veryprofessional.

Review 112 (2024-06-10 - Rating: 5)
Raff and Jason are excellent, knowledgeable, and very professional. They fixed my issue and left the space spotless. very helpful and courteous will definitely be using Roto-Rooter for any future problems !

Review 113 (2024-01-10 - Rating: 5)
Had an incredible experience with Mike and Alex today! Right from the second I opened my door to greet them they were very friendly and easy going, made you instantly feel comfortable, very professional. They listened to me explain what the problem was, then proceeded to look around at everything and make a decision on where to begin. Literally the very first thing they tried was a success! (We got very very lucky I must say) they were able to fix the problem with ease and professionalism and even offered to do more to further ensure that when they left I would be okay. Also before they left, Alex persistently followed through by checking and made sure that all my sinks, my shower, and my toilet were not backing up anymore, made sure the toilet was now flushing and working properly and when he felt confident that the issue was fixed, he again asked once more if there was anything they could do for me before they left. Needless to say, I was very pleased with my overall experience with both Alex and Mike. If I ever need any service like that again I will NOT HESITATE TO CALL ROTO-ROOTER AGAIN! I 100% recommend this company and was very satisfied with there work today. Thank You Mike and Alex! You guys rocked today!

Review 114 (2025-01-01 - Rating: 5)
Expensive, but I had another plumber in who couldnt clear the clog. Worth the money.

Review 115 (2024-02-02 - Rating: 5)
The plumber, John, could not have been nicer. He explained everything so I could really understand what was going on and he fixed my leaky pipe! He was very nice, courteous, and efficient. I would highly recommend his services. Thank you very much

Review 116 (2024-08-11 - Rating: 5)
Kyle is very dedicated in his work and shared advice on how to maintain my sink and prevent damage. I have a better understanding now of what causes damage to the drain system.

Review 117 (2023-12-28 - Rating: 5)
Rotor rooter arrived the day after putting the call in. I had multiple issues to assess (leak from bathroom into kitchen, lack of hot water and valve that didn’t close all the way). All three issues were identified within an hour, and 2/3 were resolved THE SAME DAY! The water tank which unknown to us had been leaking and needed to be replaced badly, and was done same day. Please note the tank being removed was a ridiculous 80 gallon tank that was removed and replaced with no complaint. Our wonderful tech is returning the next day to replace the pipes from my upstairs bathroom that has literally been an issue for easily 20 years, and every other plumber could not find the leak. Sincerely impressed and will suggest rotor rooter to everyone I know going forward. 10/10, fantastic service. I will only use rotor rooter going forward. Thank you!!!

Review 118 (2024-11-15 - Rating: 5)
Barbosa was great! He was professional and friendly and cleaned up after he was done snaking. Thank you!

Review 119 (2024-08-27 - Rating: 5)
The folks I spoke to on the phone were polite and helpful. I was able to get a plumber out to the house in a short timeframe and he was polite and resolved the issue quickly!

Review 120 (2024-07-12 - Rating: 5)
Really great bunch of folks from start to finish. They took care of us and our house, were friendly to our pets, and helped guide me through the insurance process.

Review 121 (2024-10-30 - Rating: 4)
Showed up when he said about 830 did a good job cleaned up and explained to me what he did and found awesome job thank you

Review 122 (2024-12-01 - Rating: 5)
Joel was very knowledgeable and thorough. Did a very good job. Thank you!

Review 123 (2024-07-04 - Rating: 5)
My kitchen sink fully clogged at 7PM the night before July 4th. Called RR and a tech showed up in an hour. He was fast, personable, and thorough. Saved my July 4th BBQ!

Review 124 (2024-12-30 - Rating: 5)
Denis was very professional diagnosing the problem then fixing it. Highly recommended

Review 125 (2024-10-21 - Rating: 5)
Great service. The Roto Rooter specialist who provided the service to me was knowledgeable and he found a simple solution to the problem.

Review 126 (2024-08-08 - Rating: 5)
Kyle was very professional and informative. He took care of my problem and was very descriptive about why the problem happened and what I could do to prevent the issue In The future.

Review 127 (2024-07-23 - Rating: 5)
Mr Burim #279 was absolutely wonderful. A total gentleman, super helpful as he took the time to explain and point out the problem, as well as provide effective solution.Thank you again Burim for your service.

Review 128 (2024-11-07 - Rating: 5)
Kyle and Brian were professional, efficient and very knowledgeable! They arrived on time and took the time to explain the problem! Thank you!!!

Review 129 (2024-11-29 - Rating: 5)
Anthony was awesome, he fixed the problem and was very informative and professional.I would highly recommended Anthony.

Review 130 (2024-06-14 - Rating: 5)
Anthony and Boogie were an incredible team. Very pleasant and professional. Explaining every step along the way. And assisted in each step annd decisions along the way.I highly recommend Roto Rooter for any plumbing needs.

Review 131 (2024-07-26 - Rating: 5)
Great service. Friendly workers. Arrived within an hour after I called, and quickly took care of our issue. Highly recommend.

Review 132 (2024-06-13 - Rating: 5)
We had a very thorough team with a good rapport out for the quote. They made a stressful day feel a bit easier to deal with. I hope to have the same team come back to complete the work! Thank you!

Review 133 (2024-06-13 - Rating: 5)
Ive had Roto-Rooter over every 2-3 years to snake the main. This last visit with Joel, I came away knowing how my system works. Joel took time to understand and clearly show me where Im having problems and why. Thank you Joel.

Review 134 (2024-07-19 - Rating: 5)
Great service!Had an issue with the hot water in the kitchen faucet. They quickly understood my issue, went out to get parts and left everything clean and without leaks.

Review 135 (2024-03-05 - Rating: 5)
Excellent, professional work. The guys answered all of our questions and gave great advice, and they handled all of the work we needed quickly and completely. The pricing was up front and fair, and they kept me informed throughout when issues came up. We will definitely use them again for future plumbing needs!

Review 136 (2024-06-07 - Rating: 5)
Kyle was so thorough and helpful with clearing our kitchen sink drain. If you call RotoRooter, I would recommend asking for him by name because he was terrific.

Review 137 (2024-02-23 - Rating: 5)
I was having issues with downspouts of home being clogged as they were underground. Apparently my regular company never flushed when cleaning gutters so it was a few years of buildup. I called roto rooter and they cleared the underground piping. They were efficient and did an amazing job clearing all the underground piping. I highly recommend them. They do a great job and come very quickly when you call them.

Review 138 (2024-07-19 - Rating: 5)
Woke up to water flooding up out of my kitchen sink and dishwasher and they came late at night, fixed it with absolute professionalism, and even helped suck up the water to make my life easier. Grateful and would highly recommend.

Review 139 (2024-03-18 - Rating: 5)
Danny showed up promptly. He was very personable, professional, efficient, and competent. He diagnosed the problem (block in a basement drain), reviewed his plan of action and costs with me, augured the clog out and repeated twice more to be sure. He then tested the drain with a high flow “stress test” draining both the washer and utility sinks to confirm good flow, and cleaned up thoroughly. Danny did a great job, all within one hour. Kudos.

Review 140 (2024-11-26 - Rating: 5)
Anthony was awesome. Polite, quick, clean, would recommend 100%. Thank you again.

Review 141 (2024-03-09 - Rating: 5)
Danny was amazing! Extremely professional and an all around nice guy. He was able to solve the problem quickly and was very informative regarding the issue and prevention in the future!! Would absolutely recommend Danny and rotor router to anyone in need!! Thank you again Danny!!!

Review 142 (2024-08-30 - Rating: 5)
Matt and Rafa did a great job, respectful, worked quickly to get the job done right.

Review 143 (2024-03-02 - Rating: 5)
Customer service was phenomenal between Jason who assisted me with making an appointment and Danny who resolved my plumbing issue. Danny was knowledgeable, very friendly, and willing to answer my many questions. Would work with them again in the future.

Review 144 (2024-07-26 - Rating: 5)
The team from Westfield worked on our bathtub and they were able to fix the pipes and clear the drain. They worked hard. They were polite.

Review 145 (2024-02-28 - Rating: 5)
We had an issue with roots growing into the pipes leading from our house to the town sewage line. Dennis arrived on site to evaluate the situation and give us a quote for the work. He gave excellent feedback on our situation and worked with me to find the best solution to the problem. Very quick and diligent worker, had our pipes cleaned out in no time! Also gave suggestions on future work that would help us out in the long run. Definitely suggest using Roto-Rooter if every guy is as nice as Dennis!

Review 146 (2024-07-27 - Rating: 5)
Very pleased with the service I received today. Kyle was prompt, knowledgeable and personable. I will be recommending him to others.

Review 147 (2024-11-19 - Rating: 5)
Matt and Sal were very polite and did an excellent job.

Review 148 (2024-07-09 - Rating: 5)
Great communication from the time I made the call; the tech, Kyle, was outstanding; price was fair even for a night call. A clogged drain was never so satisfying and enjoyable!!

Review 149 (2024-10-15 - Rating: 5)
Great job. Very professional and kept me informed of issues and costs. Will use again.

Review 150 (2024-07-15 - Rating: 5)
Jude our tech explained everything very well. He troubleshooted the problem and was efficient in his work. Very respectful and polite!

Review 151 (2024-07-20 - Rating: 5)
Kyle was knowledgeable, respectful and definitely knew what he was doing. Explained it every step of the way as well. 10/10 would call on these guys again.

Review 152 (2025-01-03 - Rating: 5)
Stephen was extremely kind, professional and fast. We’ve used Roto Rooter many times over the years and they have always been quick to respond and efficient in their work

Review 153 (2024-10-16 - Rating: 5)
Joel and Frank were extremely professional and got multiple jobs done in a timely manner!

Review 154 (2024-11-13 - Rating: 5)
I called and within 2 hours they were here. Within 2 hours they resolved my issue at the price they quoted me at the beginning. Cleaned up after. Could not have received better service.

Review 155 (2024-07-18 - Rating: 5)
Brandon was amazing! He was thorough with his work and explained everything to me. I thank you for your service!!!

Review 156 (2023-10-10 - Rating: 5)
We had an excellent experience from start to finish! We were able to schedule quickly -which was imperative for a kitchen sink!! The professionals, Lena & Anthony, were very professional, friendly & very knowledgeable! They quickly diagnosed & fixed our problem while also providing tips for avoiding it in the future!! I definitely recommend them & will be using again without hesitation if needed in the future!!!!

Review 157 (2025-01-02 - Rating: 5)
The tech that came was very nice and informed me of everything he was gonna do to help.

Review 158 (2024-02-03 - Rating: 5)
I called for clogged pipes late on a Saturday. I had already spent hours trying to unclog myself with no results. I called Rotor Rooter and I could not believe the truck arrived in the hour. The crew brought in pipe equipment that the average person can’t buy at hardware store and they unclogged the pipe within an hour after great effort using their tools. The crew were experienced, friendly and professional. Totally recommend!

Review 159 (2024-10-21 - Rating: 5)
We had an emergency plumbing situation on a Sunday night and Kit was able to come out and take care of us.

Review 160 (2023-11-25 - Rating: 5)
The techs were punctual, professional, polite and very cordial. They were knowledgeable, clear and certainly helpful as they have resolved our drainage issue. They represented your company very well. So, If we have any future plumbing issues, I would not only be likely to call again but also , (based on today’s experience) I’d be happy and confident to refer someone else to Roto-Rooter. Thanks Ray McCann

Review 161 (2024-04-01 - Rating: 5)
Good phone customer service. Polite, prompt. Service itself was fast efficient and was respectful and courteous. Did a great job. Dealt with a tough challenge and made every effort to get the job done and do it right.

Review 162 (2024-08-20 - Rating: 5)
Needed a plumber fast. They sent a great person, Jude, and cleared it under an hour from when he got here. Thank you.

Review 163 (2023-11-15 - Rating: 5)
The came the day before to do an estimate which I felt was extremely fair for what I was having done. When they came back to do the work they did an awesome job and the best part was at the end. I went to make the payment and the job came out to be a lot cheaper then we were all expecting. I’ve always had people tell me to stay away from big companies when it comes to plumbing but these guys were great.

Review 164 (2024-10-12 - Rating: 5)
Super nice guy, Jason explained everything and was neat and clean. Very happy!

Review 165 (2024-07-18 - Rating: 5)
Amazing service. The guys who came out was efficient and knew exactly what to do. Would recommend to anyone who is in need of plumbing services

Review 166 (2024-11-15 - Rating: 5)
Joel offered Fast service, friendly and goes above what’s expected. Will call again!

Review 167 (2024-10-31 - Rating: 5)
Brandon was very professional and the bathtub drain was diagnosed and resolved in a very efficient manner

Review 168 (2024-10-24 - Rating: 5)
Fast response to emergencies. Work was done professionally with reasonable price.

Review 169 (2024-10-10 - Rating: 5)
Jude was friendly polite and professional arrived within an hour fixed my problem very satisfied.

Review 170 (2024-04-03 - Rating: 5)
Denys was very professional, friendly, took time to explain the waterjet procedure and proceeded to unclog the sewer main in a matter of minutes. Like any roto-rooter crew, they are very clean, very attentive and once they are done it’s like they were never there.

Review 171 (2024-06-07 - Rating: 5)
My service tech, Kyle, was polite, knowledgeable, and got right to work. He made short work of the clog in my church’s floor drain. Highly recommend!

Review 172 (2024-07-03 - Rating: 5)
The tech, Jason was very helpful. He explained what needed to be done and gave me directions for preventative follow up care.

Review 173 (2024-06-20 - Rating: 4)
Check online for coupons. Employees are really nice but they wont tell you about the $75 coupon online.Great customer service 24/7 support. Would call them again if needed

Review 174 (2024-03-31 - Rating: 5)
He was professional, courteous and informative. I’m very happy with the service I received. This is the 2nd time I used them. I would use them again if I have another clogged sink.

Review 175 (2023-07-31 - Rating: 4)
We had a clog in our kitchen sink. We tried plunging it and using a 20-foot snake, but we and couldnt get it unclogged. My husband was going to try snaking from the basement pipe but couldnt get t he end-cap off and didnt want to break it, so we called Roto-Rooter.The service man arrived within an hour and a half. He was friendly and helpful. He gave us a couple of other tips to try, but none worked, so we had him do his thing. He used the powerful electric snake and had to go down quite far - farther than ours would reach - and he got the drain open. We were happy to be done with it.The only problem was the cost. We thought the amount charged for his hour of work was pretty steep, but at the time, we were desperate. Hundred of dollars was a lot of us. Many other families would not have been able to afford this service.

Review 176 (2023-08-24 - Rating: 5)
The tech was great. He made a special trip out to our home to insure our issue was fixed the same day. He explained everything and was patient with all my questions. He was extremely pleasant to deal with.

Review 177 (2025-01-01 - Rating: 5)
My service technician was great. He came on New Years Day and unplugged the slow moving water in the toilet drain and bathroom sink.....He was very polite and new his job. Thanks!!!!!

Review 178 (2024-07-30 - Rating: 5)
Kit was very polite, knowledgable, explained everything really well and was a pleasure to work with

Review 179 (2024-10-13 - Rating: 5)
He was a great person, very professional. He left everything so clean !!!!

Review 180 (2024-04-07 - Rating: 5)
Roto Rooter brought multiple teams to take care of blockage up to the main sewage drain outside the house. After camera work determined where there was a break in the line, the excavation team cut and repaired with Wye pipe. The blockage was very dark and the snake could not get through to the man hole so a jet service was the next to come to the rescue. Denys was awesome and cleared the line, using his jet machine and camera to see it through. This was a tough plumbing job.

Review 181 (2024-12-02 - Rating: 5)
Denys, was extremely professional and informative. The response time was very impressive.

Review 182 (2024-08-13 - Rating: 5)
Ejector pump issue. They came within an hour of calling!! If u have high anxiety, they are your go to plumbing (at least for toilet issue)

Review 183 (2024-12-03 - Rating: 5)
I was supposed to receive a call before the gentleman arrived, but I never did which threw me into a total tizzy. The gentleman promised he would make sure that my cats did not get out and he kept his word. He was friendly, courteous, completed his task in a timely manner, and did his best to keep the cost down. It was a pleasure having him in my home.

Review 184 (2024-09-10 - Rating: 5)
Matt & Joel were very polite, efficient and did a great job!

Review 185 (2024-11-12 - Rating: 5)
The plumber stayed for four hours until problem was solved. Very friendly and professional!

Review 186 (2023-09-22 - Rating: 5)
We were greeted by Anthony within the allotted time we were given. He was very professional, kind understanding, and was willing to work with us with anything we needed. It was a little expensive in my opinion but we were able to work everything out and he was very patient the whole time he was here.

Review 187 (2023-10-07 - Rating: 5)
Sergey showed within an hour after the call. After several tries he called in another tech with a camera. This helped to show where the blockage was most likely. He did not give up and finally tried the last resort which was high pressure water. And that worked. In fact, our laundry sink had always been slow draining and drains perfectly now. They made us aware this was a temporary fix and gave us advice of what to do to maintain the drains. We were also told of permanent solutions and the approximate cost. The best part was the cost was established before the work started, so no surprises.