Roto-Rooter Plumbing and Water Cleanup

Located in Springfield, Missouri

Address: 326 N Kansas Expy Ste #200, Springfield, MO 65802, United States

Phone: +1 417-362-2224

Rating: 4.8

Services

On-site services
Online estimates
Language assistance
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-31 - Rating: 5)
Adam was very professional and did a great job. Very pleased and would highly recommend. Fast and quality work.We have an older house and Im sure it wasnt an easy job.

Review 2 (2024-11-01 - Rating: 5)
We have always been happy with the experiences weve had with Roto-Rooter! Our technician today was Edward L. He was super friendly and explained everything before he started working on our issue. He got the problem fixed quick and he was at our house within an hour of us first placing the call! Thanks so much!

Review 3 (2024-11-15 - Rating: 5)
I had Alex put in a sump pump for me. He was extremely helpful and responsive. They let me know everything they were doing ahead of time. The best part was the price they give you is the price you pay. No added fees or taxes. Would recommend to anyone in need of their services. Ask for Alex. 10/10

Review 4 (2024-10-29 - Rating: 5)
This is one of the best experiences I’ve had with a service company. I called them because they are one of the oldest and most reliable businesses in Springfield, MO. But they exceeded my expectations today in promptness, a great job, friendliness and kindness. Caleb went out of his way to help me deal with a major and unexpected issue fix. Forever a fan.

Review 5 (2024-11-25 - Rating: 5)
Blake was on time, polite and respectful.Answered all my questions, addressed all my concerns and was very knowledgable and professional.If I ever need your services again I will definitely ask for him again. Very pleased with his service call.

Review 6 (2024-11-29 - Rating: 5)
The service and expertise was amazing. They were able to come out quickly, easily fixed my issue, and the technician, Edward, was very nice and extremely knowledgeable. I cant say enough good things!

Review 7 (2024-11-22 - Rating: 5)
Another great experience with Roto-Rooter. The technician, Will L. was knowledgable and very helpful. He was able to fix the leak under the house quickly and explained what he was doing. He also answered several other questions I had about the plumbing. Definitely would recommend using Roto-Rooter.

Review 8 (2024-10-19 - Rating: 5)
All the technicians were great. Caleb, Kirk and Edward were great and very professional.I would definitely use them again

Review 9 (2025-01-01 - Rating: 5)
Roto-rooter responded quickly to our need. Alex did a great job solving our problem. We are very happy with this service.

Review 10 (2024-11-11 - Rating: 5)
Alex M and assistant with Rotorooter were both great. Came out to inspect a leak and confirmed pipes were not leaking. Suggested an easy diy fix for issue and did not charge. Will be calling them for any plumbing issues I have! Very satisfied!

Review 11 (2024-11-09 - Rating: 5)
Luckily Patrick had a cancellation on Saturday & was able to visit within an hour. He was extremely pleasant & very knowledgeable! I would definitely recommend his service!

Review 12 (2024-07-31 - Rating: 5)
This team is professional, kind, and demonstrate great craftsmanship. Adam, Josh, and Anna all were great to communicate with and always kept me in the loop. When they quoted I didnt feel like it was good enough, better, and best but instead gave us the better and best options at a completely fair price and now I have the peace of mind that this part of my home will be working great for as long as we live here and longer. Absolutely recommend Roto-Rooter and specifically Adam N to keep it fair and do it right.

Review 13 (2024-10-09 - Rating: 5)
UPDATE 10/8/24 - On Sunday, on-call tech, Dante, came out to look at our water heater. Dante was professional, respectful & did a thorough inspection. A much different experience from the night before. He believed the water heater, itself, was faulty & we would hear from them the next day. On Monday, we got a call from Josh, who is over this Springfield location. Joshapologized for our not-so-great experience on Saturday night & advised the unit would be replaced under warranty. A new unit was ordered & was to be installed on Tuesday, by Josh and Dante. Josh, also, took time to discuss my experience, asking how he can make it right. I stated my biggest concern was the inability to escalate our issue to a supervisor after hours. Josh replied, Oh, were ahead of you as weve already met, discussed what happened, & taken steps to fix it. I was impressed to hear Josh had already investigated my concerns & taken steps to resolve those issues. By the end of our call, Josh made me feel like my feedback was important and I was a valued customer. On Tuesday, Alex came to get things started by draining the old unit & disconnecting lines. Alex was awesome. He was professional, respectful & personable. Dante & Josh brought the new unit & all three worked together to get it installed quickly & efficiently. They were professional, respectful, pleasant & did a great job. We were kept informed of what they were doing & why, plus what we could expect going forward. Josh went over many things with us, including the service call, from earlier this year, that resulted in the replaced control valve. He informed us a refund would be sent for that service call due to replacing the unit. Im not sure any other company would even think about doing that. Josh even went so far as to tell us should we ever encounter any issues that we could not get resolved, to ask for him personally. Josh, Dante & Alex walked the walk today proving that they will do right by their customers. They took extra time to double & triple check that the unit was working efficiently & correctly. I feel confident that my mom will not have to worry about any further issues. I want to thank Josh for his quick response to my concerns, taking them seriously & making changes to their after hours processes ensuring other customers would not encounter the same issues. That is true customer service. This Springfield Roto-Rooter location will definitely see repeat business from us. We highly recommend Josh & his team to everyone. When you call them, ask for Alex, Dante or, Josh. I promise they will not let you downMY ORIGINAL REVIEW WAS LEFT TO SHOW HOW A HONEST, ETHICAL BUSINESS HANDLES COMPLAINTS & RESOLVES THEIR CUSTOMERS CONCERNS ...Terrible customer service! We called after my moms water heater was red tagged, a second time in less than six months, by City Utilities. The service tech we spoke with, obviously, didnt want to come out on a Saturday night. He argued CU would have to return to turn the gas back on, which CU only does if the gas was shut off at the meter, which I explained to the tech. More than once. The tech said hed needed to check something & would call back. That was at 8:12 p.m. He never did call back. After 1-1/2 hours, I called him back only to have it go straight to voicemail. As a business, to tell someone youll call them back then not follow through, is terrible customer service. I couldve let that go if hed not said hed call back & didnt. We called 2 additional times with no return call. The answering service was not helpful & blamed the techs stating, in his experience, the techs werent going to call back & to call another service. Roto Rooter installed the water heater & should stand behind it. Their techs & answering service, are doing a crappy job representing Roto Rooter. Theres not even a supervisor available after hours to help so, basically, theres no way to get help from this company, which leads me to believe that Roto Rooter doesnt care about their customers. All you get is the runaround.

Review 14 (2024-11-17 - Rating: 5)
Where do I begin?!Everyone that turned out to remedy this issue has been Top Notch!!!Professional in EVERY way! Standouts were the never ending, never give up spirit of Tate! His supervisor as well, but can’t remember his name. This job was a big bad one and braking their equipment , needing a backhoe ( I think it’s called)to dig a trench , involved being in the rain, sweaty & muddy, but never did they lose hope or optimism! Always positive hope for my mom.This job began on a Monday and through the crazy maze of plumbing twists and turns, the clog was finally removed after several days of returning to work hours upon hours to get the job done! Gracious and cheerful they were through it all❤️I’m still shocked a squirrel was the culprit!Unfortunately that wasn’t the end of it….It needed a removal sanitation and restoration team to follow.Led by the AMAZING Anna! What a gem she is!Also completely professional and 100% determined to get my mom a complete cleanup! She is an asset to Roto Rooter no doubt about it!Caring, kind and enthusiastic about her job from start to finish every single day she was here! And let me tell you that gal is A HARD WORKER!Anna had to remove tile, vanities and drywall and she detected leaking pipes we were unaware of! In the end, she hauled up the extremely steep basement stairs, all she had to cut out. For hours! She is tenacious!!She then hauled in huge HEPA filter/fans upstairs and downstairs which had to run 24/7 going on 11 days now. All the while,she kept returning to make sure they were removing the bacteria left from the sewage and fumes from her cleaning and sanitation process. Each time just as enthusiastic and cheerful as the last 😍.We were all very impressed and mom , my sis & I want her employers to know what an impression she and Tate made on us❤️Most definitely referring your company to anyone in need, and keeping their info should it be needed in the future.Hopefully NEVER due to a squirrel again!😆🤣Thank you once again to Anna, Tate & supervisor. From the bottom of our hearts❣️Patricia Magill, Judy( Magill) White & Susan ( Magill) Galante🦃Happy Thanksgiving to All!🦃

Review 15 (2025-01-03 - Rating: 5)
Professional, courteous, and top shelf equipment installed according to proper building codes. I could not be happier and they are our plumbers of choice for now on!

Review 16 (2024-12-03 - Rating: 5)
Edward and Ryan were amazing. Edward explained things clearly at every step. They were both respectful of our property and were able to make the repair in a timely manner.

Review 17 (2024-12-05 - Rating: 5)
Amazing care and professionalism!The best job I have had done in years! I highly recommend this company to everyone, thank you for the opportunity to be treated with respect and kindness!

Review 18 (2024-10-22 - Rating: 5)
Dave was my service person. He was GREAT! Took care of my problem without delay. Big SHOUT out of Thanks to Dave and Roto-Rooter.

Review 19 (2024-10-22 - Rating: 5)
Our technician Patrick was absolutely amazing! Very professional, kind and answered any questions we had. 10/10 would recommend.

Review 20 (2024-12-19 - Rating: 5)
We had a water heater installed. A minor issue arose and the RR crew went above and beyond to fix it. Big thanks to Alex, Josh, Patrick, and Josh.

Review 21 (2024-07-31 - Rating: 5)
If I could give Blake and Kelby a 10 I gladly would. Blake came out to see what the issue was and actually listened to me. He based his diagnosis on what he heard. Kelby came out with the equipment needed to do the job which I expected would take all day. He had it done in a few short hours and it turned out to be exactly what Blake thought it would be. I thought their pricing was reasonable. I would use them again.

Review 22 (2025-01-05 - Rating: 5)
All was as they said. Nathan was very professional and knowledgeable. Would recommend them. Coming back for another job next week.

Review 23 (2024-09-04 - Rating: 5)
The guys were diligent in diagnosing the sewer line problem & very timely in getting it fixed. They were polite, courteous, knowledgeable, & helped with whatever they could. Highly recommend!

Review 24 (2024-09-04 - Rating: 5)
Edward fixed my issue very quickly, and was very friendly and knowledgeable. If you have any plumbing issues, and want to make sure its done right, give these guys a call.

Review 25 (2024-05-31 - Rating: 5)
I can not say enough about our service man that came out today Adam N. He not only fixed our problem but was so understanding to our financial situation and help get our leak fixed. This man is amazing I hope his job understands what a wonderful employee they have. If we ever need service again I would ask for him to come out. Thank you again Adam N you are a wonderful man!!!!!!

Review 26 (2024-10-15 - Rating: 5)
James L was absolutely amazing and took care of our every need! I would recommend Roto-Rooter to any and all of my friends!

Review 27 (2024-07-29 - Rating: 5)
Thank goodness for these guys! Had an emergency and they got someone to us quick. The issue is now fixed, and the plumber they sent was super nice and very knowledgeable. Thanks guys!

Review 28 (2024-09-16 - Rating: 5)
Had the BEST experience with Roto-Rooter and the tech (Patrick) that came out was wonderful! Super respectful and very efficient

Review 29 (2023-06-30 - Rating: 5)
Brad and Adam were able to help get a drainage clean out installed in the back of my home to be able to access a clog in my main sewer line. The good thing is that they were able to get it done same day and had the excavator crew at my house about an hour after they left. After getting the clean out installed and snaking the drain further, they showed me some old clay tile piping that was damaged, had roots, and sitting in a puddle of water. They encourage me to get it fixed ASAP as it WOULD, not could, create another blockage. I appreciate them being able to work on the price of the job for me and for getting it done very promptly. It’s always scary calling a plumber or any type of service work that you need done. These guys are the real deal, will be very honest and straight forward with you. Thank you all!

Review 30 (2024-11-26 - Rating: 5)
Very pleased with the service!! Guys were very helpfull and knowledgeable about thelr work.will use them next time I have trouble!!

Review 31 (2024-12-31 - Rating: 5)
Josh Rogers was great! He installed our new toilet quickly and efficiently. Very friendly and patient! Thank you for coming out on a holiday to help us out!

Review 32 (2024-09-16 - Rating: 5)
Ed was great. Very nice explained what he was doing and cleared some roots that grew into the line.

Review 33 (2023-07-05 - Rating: 5)
I have used Roto Rooter’s services several times since moving into my first home. They show great respect, even when my issue is as trivial as connecting a water line to a washing machine. Most recently, I called and Ashley was able to get a technician to my home within two hours, even though my problem wasn’t urgent. Auron F. came in, warmly greeted me, bestowed sweet words and pats upon my dog, and had my water line connected in short order. He was very kind to me and careful of my home and machines. Nobody likes having to call a plumber, but these guys make the experience so pleasant that I hardly mind. Their magnet is on our fridge and will definitely be our plumbers for all future needs!

Review 34 (2024-12-24 - Rating: 5)
Patrick L. did an excellent job on replacing my water heater. Thank you.

Review 35 (2024-12-23 - Rating: 5)
Alex was great! Professional and courteous!!! Highly recommend Roto Rooter!!!

Review 36 (2023-08-31 - Rating: 5)
I called Roto-Rooter for the 24 hour plumbing service when I had a water leak on my internal shut off valve. Kelby T. was my technician and did an amazing job. I would highly recommend him to anyone with plumbing needs.

Review 37 (2024-08-02 - Rating: 5)
Very pleasant experience and when he saw there was a larger issue, he contacted the supervisor and we got the job set up through insurance.

Review 38 (2024-11-01 - Rating: 5)
We was so glad they could take care of so quickly and very professional and knowledgeable. Thank you

Review 39 (2023-10-27 - Rating: 5)
BIG TIME KUDOS to Lucass army at Roto Rotor! You guys did a great job on the completely new water system installed last year. Great warranty follow-up with the leak this year. Stone County, with all its stone and rocks, is difficult ground to work in and poses some unforeseen issues. One must understand that ANYTHING that can be built, can break at some point. Thats why Ryan/Roto Rotors commitment to backing up their great work with great service is so highly commendable. Thanks to Auron, Phill, Cody, Jared and Kirk for being so professional. I appreciate your creative problem solving in the overall installation and resolving on-site issues in a timely manner. I would highly recommend these folks to anyone. Great office staff! Great communication. Thats what it takes to be #1...Thanks!

Review 40 (2024-11-08 - Rating: 5)
The team who helped me from the Ozark MO location was phenomenal! I thought I had roots in my sewer line and it would be a quick fix. I sent a request through the online form and was contacted back promptly by Carolyn. She was friendly and set me up with an appointment that worked with my availability. James came out on time and tried literally everything to break things loose. The smile never left his face in spite of things not going the way we hoped. When he had done everything he could, he called for backup and Caleb came out. Caleb tried his best and ultimately had to deliver the bad news that part of the line needed to be replaced. He was very knowledgeable and explained the problem and my options. He went above and beyond by ensuring my outdoor dogs were safe and secure during the work when I couldnt be home myself. He also kept me updated throughout the process. Cody did an excellent job digging up and replacing the line! After the inspector came out, Asher and another man (Im sorry I didnt catch his name!) came to close everything up and finish out the job. Their work was also excellent and the yard was in great shape and cleaned up where they were working. Asher also helped with the dogs when I had to leave before they were done. Ashlee also called with an update at one point. I liked the text messages I received letting me know when each of the team members were en route, and I loved that they included their pictures. No one ever really wants to find out they have sewer issues. But if you find yourself in this situation, dont hesitate to call Roto-Rooter! Thank you again to everyone who helped me!!!

Review 41 (2024-11-14 - Rating: 5)
Very professional and cleaned everything up did a great job. Was just a litte pricey

Review 42 (2022-09-22 - Rating: 5)
Had a leaking valve that goes to the washing machine. It was old and rusted, and had finally given up. Called these folks and set up an appointment that was convenient to me. They gave an appointment window of 11am-1pm. At 10:45 they called telling me the tech was on his way out. They were here 20 minutes later. They fixed the issue in under an hour, and even helped me get quotes on some other stuff I’d been thinking about getting done. Overall quick and easy; very nice folks and they get the job done.

Review 43 (2024-12-16 - Rating: 5)
I thought Will was very good at his job. I think he treats his customers with respect and honesty. He has a sense of humor that lowers a stressful situation. If there is a second visit, I hope he’s the one to come back. Thank you!

Review 44 (2024-10-31 - Rating: 5)
Excellent job. Alex the tech was so friendly and knowledgeable. Cleaned up after himself and was so polite. Josh the service manager was equally professional when he contacted us about Alex being on his way. Definitely top notch business⭐⭐⭐⭐⭐

Review 45 (2023-09-14 - Rating: 5)
We had more plumbing problems, and once again Roto-Rooter helped us. The team of Taylor, Zach, and Mark came to our rescue. They faced each problem we had with the attitude of wanting to fix it right and worked hard to solve even the unexpected headaches our job brought. Their customer service stands out from the office staff who answer the phones (I apologize I dont remember their names--theydeserve recognition.) to each one Ive had contact with. They are respectful, kind, and easy to talk to. A. big thank you for making us feel valued as customers.7-28-22Praise, praise, praise to Roto-Rooter again. We called Monday with water coming up in our yard and Adam and his helper (Ryan, jr.?) came that day and diagnosed our problem. The next day Jacob and Cody came and dug a trench for a replacement water line from our well to our house. It was a hot day and they worked diligently. Each person involved was professional, hard working, and friendly. It was a pleasure to meet them and have them fix our problem.Also, praise for Ashleigh and the other office workers. When I call I find their attitudes extremely reassuring to a worried homeowner. They are warm, professional, understanding, and a great comfort.A side note to Zach for his compassion and kindness. Thank you all for doing great work and outstanding customer service.9-14-2023We called for an estimate and Robert came out...what a nice guy; he explained our options, answered all our questions with patience and took all the time we needed. Thanks to Robert for another good Roto-Rooter experience...he demonstrates excellent customer service.

Review 46 (2022-02-23 - Rating: 5)
We were very impressed with the professional communication and customer service at every step in the process. I requested an appointment around 11pm using the website, and received a call the next morning to let me know they could get someone out within a two hour window later the same day (which was accurate). The office called me when the plumber was on the way, confirmed the details of my issue, and texted a photo of the person who was coming. Both the technicians who worked on our issue did a good job and explained everything they were doing. One even went out of his way to fix a preexisting (and non-plumbing-related) issue where some ductwork had come loose, just because he happened to see it while in the crawlspace. Everyone was just very nice and considerate. Would definitely recommend this company.

Review 47 (2024-02-12 - Rating: 5)
The Roto-Rooter crew did an awesome job at a fair price and I thank the team for that. Will definitely use them again for plumbing & drain problems.

Review 48 (2024-11-19 - Rating: 5)
Would highly recommend! They were here within hours of calling them. Edward was very professional, courteous, and knowledgeable. Highly satisfied with their service!

Review 49 (2020-02-12 - Rating: 5)
Outstanding customer service and immediately solved all of our problems. We will be loyal customers from this point forward. If you need an excellent affordable plumber look no further. Will was wonderful to work with and the office staff excellent at communication. They completely worked with our crazy schedule. Thank you so much for all you all did for us.

Review 50 (2024-12-19 - Rating: 5)
Wonderful tech -Will- very knowledgeable and Skillful way - knew exactly what he had to do in cleanlinesss way. Thank you for your job very well done.

Review 51 (2019-11-23 - Rating: 5)
It had been awhile since I had used Roto-Rooter for my plumbing needs but I won’t forget about them next time! All the employees I encountered were so friendly and helpful. The price was reasonable and the service was done quickly. Chad was courteous, knowledgeable and did an excellent job replacing a faucet and cleaning out my drain. Thank you for a great job Chad!

Review 52 (2024-11-19 - Rating: 5)
I recently had the pleasure of having James from Roto-Rooter come to unclog our sewer, and I couldn’t be more impressed with his professionalism. From the moment he arrived, he was courteous and respectful. James is the kind of person you feel comfortable having in your home—friendly yet focused on getting the job done right.He assessed the situation, explained what needed to be done, and worked efficiently to resolve the issue. If you have a clogged sewer line, I highly recommend asking for James at Roto-Rooter. He made what could have been a stressful experience quick and painless. Thank you, James, for your excellent service!

Review 53 (2019-12-13 - Rating: 5)
**Update**We had another unrelated plumbing issue separate from our first call with our sink. Because of our first awesome experience with this company, we didn’t hesitate to call back for their services. Today Lucas and Cody did an amazing job plumbing our sink back together properly and fixed a problem I thought couldn’t be fixed we had for years!!!! They were quick, efficient and very professional! A big thank you boys!!!Very professional and quick service!

Review 54 (2024-11-29 - Rating: 5)
Alex was great. He explained everything very well.

Review 55 (2024-10-29 - Rating: 5)
The technicians were very friendly, polite and actually knew what they were talking about. They explained everything clearly and made sure I understood. They were able to complete my issue the same day. Thank you.

Review 56 (2021-10-14 - Rating: 5)
When I realized I had a major leak coming from our water heater this morning I called Roto-Rooter and they were able to get someone out to my house only a couple hours later! (All the other plumbers I called wouldnt be able to come until the next afternoon.) Dave came and was able to quickly see that our old water heater was leaking as quickly as it could fill. Within 2 1/2 hours he had quoted me a price, picked up a new water heater, uninstalled the old rusty one and installed the new one, and had checked to make sure that the water was heating properly and there were no leaks (he did this multiple times to insure than no leak went undetected) He was super friendly, knew what he was doing, and was so great to work with!

Review 57 (2019-11-07 - Rating: 5)
Roto-Rooter was at my house within 24 hours after I called about a defective hose bib that was out of service from a frozen pipe. The job was diagnosed and finished in reasonable time and I was charged the amount that I was quoted. Fast forward a few months, I went out and noticed detail that needed some attention and they were quick to have someone out to make the correction at no charge. The tech (Will) not only did what was asked but did some additional work to make faucet turn easier but also bored out some corrosion in the pipe and flushed it out with water. Since I was unable to be home, Will left me a detailed voice mail with all that he did and encouraged me to call back if I had any questions. True customer service is proven when a customer has a problem or complaint. I had a problem and they made it right. I will used them again and will also recommend them to others.

Review 58 (2022-07-18 - Rating: 5)
Dave came and attempted to snake our drain but it would not go, this was after I had tried multiple times with a hand snake. Suggested replacing the kitchen drain pipe that was put in during the 50s. Kelby came 2 days later and installed a new drain line from kitchen to the line to the septic tank. Both were very professional, courteous and friendly. I have to seal up around the line but that is minimal compared to what it would have been had I tried this on my own.

Review 59 (2020-04-19 - Rating: 5)
Roto-Rooter was timely with their response to my call and gave good notice before a repairman showed up which was much appreciated. Zach Branch serviced our drain line and was professional and also very willing to explain in plain terms (which I appreciated) exactly what was going on. Over all the service was great and we will definitely use Roto-Rooter again for any future plumbing problems!

Review 60 (2023-01-08 - Rating: 5)
I had a recent drain clog. Scott called me as soon as his shift started to figure out what I needed. Squeezed me into his schedule so that the issue could be addressed within my schedule (I work nights and sleep most the day). Was very helpful and gave a honest assessment of what was wrong and options to address it. Would recommend.

Review 61 (2022-05-31 - Rating: 5)
Roto-Rooter for the win. On time, and efficient. My Technician Blake diagnosed the issue and got right to work. Blake and his associate fixed the issue in less than 40 minutes. All pricing was upfront and fair. I will definitely be using them again if I have issues in the future.

Review 62 (2024-12-25 - Rating: 5)
Great service especially on Christmas Eve...he deserves a bonus!!

Review 63 (2020-11-20 - Rating: 5)
Adam and Tony were very professional, friendly and provided explanation and suggestions for the service they provided. Roto-Rooter has been used by my family for years. Only plumbing service my mom would use. I prefer Quality of service over saving money any day. I highly recommend them

Review 64 (2019-12-26 - Rating: 5)
Will and a second technician (cant recall his name) arrived when expected. A photo was sent prior to his arrival. I was concerned about freshly cleaned carpets getting dirty or stained. However, great care was given, and carpets were untouched. Also, Lucas came to my home the day before to give an estimate. All three employees were courteous and professional. I would highly recommend this company!

Review 65 (2020-09-01 - Rating: 5)
We had a filter housing bust and water pouring out. We called Roto-Rooter and they sent Jeston out immediately. He was very courteous and professional. He fixed the leak and had our water back on quickly. We will definitely be calling Roto-Rooter again for any other issues we might have and we will request they send Jeston out!

Review 66 (2024-11-25 - Rating: 5)
Alex did a great job on our plumbing today.

Review 67 (2021-01-28 - Rating: 5)
Dispatcher was very professional, pleasant, and understanding. Our Tech, Adam, was very professional and helpful. He answered a lot of questions and gave me some helpful information.This is the 3rd time we have needed a plumber and the have been very consistent.Roto-Rooter is a great plumbing company to work with.

Review 68 (2021-10-24 - Rating: 5)
I have had drain flies in my master bathroom for close to a year. I had tried everything possible to get rid of them. After using several pest control companies and spending hundreds of dollars to get rid of the problem, nothing worked and they kept reappearing. I then contacted several plumbing companies to see if there was a moisture leak somewhere in our home that would be causing the drain flies. Nobody had any answers to our problem. After months of frustration, I called Roto Rooter who sent a young man by the name of Chad to our house. He was extremely thorough and knowledgeable and was determined to find the cause of our problem. After going through our home and under the house and whatever else was needed, he found what he said was the problem and solution. He was back the very next day and replaced the toilet wax ring. We are so thankful for Chad and relieved that our problem is fixed because of him.

Review 69 (2019-11-14 - Rating: 5)
Weve used Roto-Rooter for all our plumbing needs for several years, and are happy to recommend them. They are knowledgeable and thorough. They explain the problem situation and provide available options for remedy. Their staff is always professional. They deliver a good product for a fair price.

Review 70 (2019-12-11 - Rating: 5)
They came out to check our sewer line found the issue worked with us on money Nate who had to do the digging with his helper were great, my husband was really impressed and when I got home the clean up was great. Thank you all Roto Rooter. I also like the way you have kept us informed with the tech. That were coming out.

Review 71 (2019-12-30 - Rating: 5)
Our system was backing up and they came out and cleaned it out and explained to us what had caused the problem. They asked questions and listened really well. The age of our system meant that some things, not all, needed to be replaced. They said that it didn’t have to be done but would prevent them having to come out in the next 6 months. They talked us through all the options and gave us time to think. We ended up having the service done. Communication was great. They send a text with the techs picture and a little bio before they come over so you know who will be showing up at your house. Very happy with them and would use them again.

Review 72 (2024-10-08 - Rating: 5)
I called early this morning before 8 o’clock with emergency. I had clogged drains. James showed up just a little after nine and took care of me right away. he was thorough and very kind and fixed my problem and even went beyond call of duty. And the price was extremely reasonable. I highly recommend them. Rotor rooter company has always done a good job and have been out working on my house three times now in the last five years.

Review 73 (2020-01-28 - Rating: 4)
I was shoe sole deep in water. I called and was greeted positively and professionally. There was immediate response with 2 young men who knew their craft and did what they could to fix my situation as best they could. . . Roots and old pipes are not a marriage made in heaven. I’ll have to price shop BUT if everyone is in the same ballpark price wise - I will without reservation go with Roto-Rooter. Great team and very Professional.

Review 74 (2021-02-16 - Rating: 5)
We had the best experience with Rotor-Rooter. Lucas arrived within minutes and was friendly and explained everything in detail about what the problem was with our sewer pump. It was an easy fix! I would recommend this company over and over again!

Review 75 (2020-05-13 - Rating: 5)
I had a major plumbing issue and Zach with Roto-Rooter gave me a quote with no charge. We made the appointment and Zach arrived on time and ready to work. He went the extra mile for me and did a great job in about half the time I expected. Great job Zach and thank you Roto-Rooter!

Review 76 (2020-07-25 - Rating: 5)
Zach was one of the most positive and professional technicians I have encountered. He met us at night when our sump pump malfunctioned and made sure we were taken care of. He kept us informed of our options and gave us great advice for what we needed. For a job that requires people to have to work through the gross issues of waste, you would never know it from Zach’s spirit. He’s a testimony of a guy who believes in the mission of your organization.Though I’m hoping this doesn’t become a monthly event, I am grateful for the reliability/availability of Roto Rooter. From Kathy, the dispatch specialist, she was so positive and provided updates along the way.Adam Spicer came an hour earlier than I anticipated; he diagnosed the problem, gave me some good advice on keeping my kitchen lines clear, and completed the job inside of an hour. Excellent work and professionalism.

Review 77 (2022-03-18 - Rating: 5)
I would highly recommend this company for honesty professionalism and especially their free estimates they won’t charge you anything until the problem is fixed. I called around Springfield 5 different plumbers the first not only didn’t show up on time but didn’t show up at all or contact me the next plumber I called had a 5 star review and was a reputable business said they charge for “mileage” then since it was the weekend $180/hour plus unknown “equipment fees” then said since my house was an older house my bathroom doors were smaller and their “machine didn’t fit in my doorway” no other plumbers could explain what they meant by that. I called Roto Rooters they offered to come give me a free estimate which I really liked. They arrived on time at first thought the clog was beneath my house the plumber gave me a price for the job removed my toilet used professional equipment for at least an hour learned the clog was in main drain line underground beyond my house did not charge me for work he did because it didn’t solve my problem and gave me another quote to install a clean out pipe outside because it appeared I did not have one along with hydro jetting and a camera inspection of my old clay drain line for damaged pipes that was fair. They sent someone out to install the cleanout he started digging and found a clean out underground and didn’t charge me this saved me $1,000 (a shady plumber wouldn’t have told me) they then did the hydro jetting and Camera inspection for a much cheaper price this did resolve my plumbing issue inside the house but during the camera inspection found that i had 10 feet of damaged pipe they gave me option to either pay for job they quoted me for or a new quote including all the work they already did plus excavation and replacement of damaged section of old clay pipe damaged by massive roots that wouldv gotten way worse they basically waved the fee of the hydro jetting and inspection and gave me a new quote that was very fair to excavate and replace 10 feet of damaged pipe the next day. The guy came on time did a very thorough job excavating without damaging my yard or fence not only replaced and hauled off the 10’ section of pipe that I saw myself was damaged badly contained a massive root ball but also replaced my underground cast iron clean out pipe with a multi-directional PVC clean-out that was above ground which will save me a lot of money in the future and adds equity to my home for no additional charge. They even offered same as cash zero interest 12 month financing which really helped as I’m on disability and could not have afforded this all at once they did a good job back filling the dirt offered their landscaping services but I will plant some grass seed on my own. In conclusion Roto Rooters saved me thousands of dollars compared to other plumbers their honest, professional service, free estimates and available financing really sets them apart from all other plumbers. I’m a new home owner I just bought this house 3 months ago and had it inspected it had just been completely renovated so I didn’t expect anything to go wrong any time soon but I never stopped to think about the underground plumbing which home inspectors aren’t responsible for checking I wish my realtor would’ve mentioned the clay pipes I would have had roto rooters do a pipe inspection and made the seller either pay to fix it or adjust the price of the home that’s another thing I recommend anyone who’s in the market for a new home to definitely have a drain line inspection done before closing on a home it’s definitely worth it something most people don’t think about and could save you up to $10,000 but Im very glad I did my homework and called around first because Roto Rooters saved me thousands of dollars and made a potential nightmare into a very manageable situation for a new homeowner I’m very satisfied with their work would recommend them to anyone.

Review 78 (2020-10-03 - Rating: 5)
The technician they sent was great. Very prompt personable and knowledgeable. He was thorough yet in and out in 30 minutes with the toilet flushing properly. I highly recommend Roto rooter. We had 2 plumbers out before them anc they could not fix the clog.

Review 79 (2022-04-13 - Rating: 5)
I called them out to clean out our drains, which they quoted upon arrival. After checking the drains with a camera, they announced that they didn’t need to clean the drains because they were in good condition. Cut the cost down to a minimum service call. I appreciate their honesty and will call them first when I do have a problem.

Review 80 (2024-11-07 - Rating: 5)
Edward and Blake were wonderful to work with, more than competent, and very compassionate during a trying time. I would recommend them to anyone. Roto Rooter should do whatever is necessary to keep these two guys.

Review 81 (2024-10-03 - Rating: 5)
Adam is kind, experienced and professional. He is the best

Review 82 (2021-10-15 - Rating: 5)
Dave was professional and friendly as you get in a service professional.Very knowledgeable and fixed our kitchen drain in just a few minutes.I will definitely be using their services and requesting Dave if any other problems occur.

Review 83 (2020-12-03 - Rating: 5)
Zach was amazing at helping us get our water heater replaced in the process of moving. He was so friendly, and got the job done so fast. So thankful for a professional, good plumber that took so much stress off of us in our moving process!!

Review 84 (2020-10-27 - Rating: 5)
Chris came to us on a Sunday to help us figure out what was wrong with the plumbing in our basement that caused a leak. He was professional, respectful, and knowledgeable about the job. He told us what the problem was, how it needed to be fixed, and how much it would cost before making us commit to anything. He also unclogged one of our other toilets unrelated to the issue we called for at no cost. If I ever needed plumbing service again I will call Roto-Rooter.

Review 85 (2022-02-22 - Rating: 5)
Adam B. Is our Technician and has been outstanding! Honest, above board and extremely helpful. The work hasn’t been done yet but based on the service he has provided so far we are extremely happy and have complete faith in the team. Would highly recommend these folks for anything you might need!

Review 86 (2020-01-14 - Rating: 5)
Have had ongoing issues with sewer back-ups for the last several years. Adam and Josh came out and did a camera inspection of the lines and marked the locations. The recommendation was to hydro blast the lines with high pressure water to descale and flush debris and roots from the lines rather than a total replacement of the old clay pipe. After the hydro blast, they followed up with another camera inspection to ensure the pipes were properly cleaned and all roots cut out. They identified a couple of spots that do need the pipe replaced, but very minimal issues in the scheme of things. Very happy with how professional and responsive they were. Thanks, guys!

Review 87 (2019-11-09 - Rating: 5)
Roto Rooter worked on a last minute request for help . They responded within 24 hrs and helped with protection needed at a garage sink to prevent damage to pipes from freezing temps last winter. They will always be my first call with any plumbing issues. I would recommend this great team of professionals without reservation.

Review 88 (2024-12-23 - Rating: 5)
The guys did a great job! Thanks so much!

Review 89 (2022-03-02 - Rating: 5)
So very happy with Roto Rooter, and the work performed by Adam and Shayfer. They worked hard to get a complicated job done in a timely manner. I would definitely use this company for my plumbing needs in the future, and would highly recommend them to my friends and neighbors.

Review 90 (2022-07-01 - Rating: 5)
The company was quick to respond and send technician for estimate and repairs/replacement. Technician was knowledgeable, polite and did quality work. Everything was taken care of quickly and correctly. I recommend this company for any and all of your home projects.

Review 91 (2021-02-03 - Rating: 5)
We had an emergency and they were so quick to jump into action for us! We called a few other companies who said that it would be hours before they could have someone out. We had water pouring and they were able to assist us over the phone to get things handled before they could get to us. The estimate was free and they were at my door within the hour. Thanks for the help! Will definitely have the # on speed dial for any future plumbing emergencies.

Review 92 (2019-12-21 - Rating: 5)
Cody was very nice and got the job done fast! We really appreciated him coming out on a Saturday as well. He gave us advise on maintenance on our lines as well. Will definitely be recommending Roto Rooter and Cody!

Review 93 (2019-09-03 - Rating: 5)
Chad and another worker ( cant remember his name) arrived early after calling first. I had two toilets that needed new parts in each tank. They were very quick and friendly. I recommend them and Roto Rooter to anyone.

Review 94 (2021-06-07 - Rating: 5)
Today was the second time we had Roto Rooter do some work for us and we would highly recommend them for any of your plumbing needs. They are very professional with great technicians and very competitive prices. We give them 5 stars. Thank you Roto Rooter for your hard work.

Review 95 (2019-08-27 - Rating: 5)
Josh and Adam came this morning to fix our plumbing problems. They were awesome! They were professional and super friendly! They explained exactly why the water was backing up in our pipes and fixed it on the spot. I will call this company for all my plumbing problems! Great job guys!!! Thank you!!!

Review 96 (2019-08-21 - Rating: 5)
I dont know what they do for training but I have never had such consistently great service from a contractor. Every Roto-Rooter call has resulted in a great experience with simple (for me) solutions. Today Cody was no exception. He was friendly, respectful and prompt. Thanks, Cody

Review 97 (2024-11-04 - Rating: 5)
Dave was our technician and he was great!! Came in and got right to fixing the problem!! Then he made sure everything worked great before he left! He even tightened up our toilet seat before he left!! Highly recommend Roto-Rooter!!

Review 98 (2020-11-18 - Rating: 5)
I typically dont review things unless they are awful this is an exception, I am so impressed with Roto Rooter and specifically Adam. The rest of the team they brought out on the day of the repair was also amazing, Adam was our main point of contact.Typically when you have to spend over 7k and jackhammer up your floors to fix a master bath, laundry room, and an additional bath its going to be a bad day however, Adam and Roto Rooter made sure my day wasnt a bad one. My girlfriend and I were raving for a good 45 to an hour after everyone left about the service. We have made sure to tell anyone we come in contact with about how impressed we are with Roto Rooter.Great job guys! I hope everyone that worked on our project gets some recognition because they really deserve it.

Review 99 (2020-02-13 - Rating: 5)
Chad Farrell was sent out to get me an estimate on a tankless water heater system. Although the bid was higher than my project budget he was able to correct the current issue. he was very professional and really went out of his way to help me out. If all Roto-rooter staff is as courteous and customer centric as Chad I would recommend this business to anyone.

Review 100 (2020-08-11 - Rating: 5)
I called Roto-Rooter this morning due to a clogged kitchen drain. From the initial interaction on the phone to completion of the job, it was excellent. Adam Bell was knowledgeable, courteous, and thorough. We have a problem he discovered that caused the clog he was very helpful in explaining. When we decide to move forward, we will definitely use Roro-Rooter! Extremely satisfied.

Review 101 (2019-08-30 - Rating: 5)
This is by far the best company to hire to fix any of your Plumbing problems!! We had a leak in our crawlspace, I called them, and they came out that day to take a look and give me an estimate. Fixed it right away and at a really great price!!! Will definitely use them again and recommend them to anyone needing their services!!!!

Review 102 (2019-11-09 - Rating: 5)
Roto-Rooter did what they promised. They installed a new water heater in our house, did it quickly, on a weekend, and the water heater has been working great ever since. I highly recommend using them and will call them again if we are in need of plumbing work.

Review 103 (2022-01-05 - Rating: 5)
We had a toilet leak. I made an appointment with Springfield Missouri roto rooter and they sent Collin F out to repair it. He was very professional and communicated the repairs needed and the cost. He finished the repairs quickly and explained how the parts he was using was better than the parts on the toilet. I would recommend Springfield roto rooter to anyone who needs plumbing repairs or plumbing installation.

Review 104 (2020-01-20 - Rating: 5)
Josh and Keith did an exceptional job diagnosing and repairing by clogged floor drain. They were VERY professional and respectful of my home. Hard to find trustworthy professional plumbers, these folks are it! Thanks to both Josh and Keith for your help. Youre my go to plumbers for future work.

Review 105 (2020-03-02 - Rating: 5)
Excellent plumbing service! I have hired Roto-Rooter at several locations and they provide great quality. I especially like the information about the service tech being texted before the visit. Provides peace of mind to know more about who is coming, see their photo, and level of experience.

Review 106 (2020-02-26 - Rating: 5)
The service is great. Josh was running a little late due to a call previously in the day We were one of his last calls and instead of just hurrying through and telling us he could not help us. He went above and beyond our expectations, not only fixing our issue but helping us with a couple of others and staying until we were satisfied. I will recommend them to anyone that asks

Review 107 (2019-12-06 - Rating: 5)
Responded quickly to a tankless water heater problem and troubleshoot and repaired quickly. Recommended a water softener and whole house filter to help alleviate any further problems. Everything was installed quickly and with true professionalism. The employees were very friendly and knowledgeable. They kept us up to date on all aspects of the installation.

Review 108 (2019-12-11 - Rating: 5)
The repairman (plumber) came to the house promptly and thoroughly and efficiently repaired a toilet in the master bathroom of the house. The work was done flawlessly and I was informed of the extra needed parts, which I agreed needed replacing, since I had seen myself that they were old.I can highly recommend this company based on my experience!

Review 109 (2022-01-28 - Rating: 5)
Chad and a young lady in training came to repair my water heater as soon as they got the part. It was done in timely manner and so thankful that I have reliable hot water source again! Even my little dog, Shadow, gave them his stamp...er, uh, paw of approval! I will recommend them to others.

Review 110 (2019-11-15 - Rating: 5)
I have used Roto-Rooter 3 times. First time I went through Home Advisor inquiring about a water heater. They were the only one who responded. They were quick, courteous and reasonable. After 24 years of use the water heater needed to be replaced. Very satisfied. Fast forward about 3 years, called them direct for miscellaneous plumbing repairs. Again, quick, courteous and reasonable. This time I purchased a new stainless steel disposal, new bathroom faucet, and various minor repairs. Very satisfied. Cost a little more than I expected, however, the quality of equipment and warranties were important to me. Low and behold three weeks later over Labor Day weekend on a late Saturday afternoon I heard water running. Turned off water main in the house, and it did not shut off. I immediately called Roto-Rooter. Once again they responded quickly. Water main leak. Had to wait until Monday morning for repairs to begin. Come Monday three men with their equipment arrived. It turned out to be an all day affair. Problem was the tree roots (they did not cause the leak). What they had to face was clearing the roots. It is a giant sycamore tree they had to work around — what was above ground was mirrored underground. What a time they had. After all work was done, I was greatly pleased not only with workmanship, but the reasonable cost on a Holiday.I highly recommend Roto-Rooter. They even send text with their employees picture and stats. Great for security purposes. Also, on all 3 occasions, they extended me discounts which was significant.I am done with “the friend” fixing things. I’m sold on going with professionals. Thank you Roto-Rooter!

Review 111 (2024-12-11 - Rating: 5)
Will located the water supply line leak. I’m very happy with his work.

Review 112 (2021-09-16 - Rating: 5)
Having a professional and courteous team on standby is extremely comforting and puts our minds at ease knowing that as soon as we call, they’re almost literally on their way! Every team member is so kind, listens well, and they clean-up after themselves. We trust Roto-Rooter! They’ve proven themselves many times to our family.

Review 113 (2019-11-26 - Rating: 5)
Timely good service. Had Roto-Rooter out to fix a valve - late at night in the pouring rain. They did a good job. The next time I had an issue, I immediately thought of them. Both times they repaired the problem quickly with knowledgeable service.

Review 114 (2019-11-04 - Rating: 5)
We discovered a drain backup on Sunday. Roto Rooter got out as quick as possible and found/unclogged the pipes and got all systems going. Employees (Trish, Adam & Chris) were helpful and pleasant. Definitely would recommend them & will keep them in the address book!

Review 115 (2019-12-29 - Rating: 5)
We had a clogged kitchen drain Saturday night at 7 pm. Called And spoke to Trish who was very professional and kind-got is scheduled for 11 am this morning but called us later for 8 am. When Will arrived he was quick, efficient, and professional. Job was done in about 15 minutes and he assembled the kitchen pipes back together for us. I know waking up early on a Sunday morning to work can’t be enjoyable but I am so thankful to have my kitchen back in order!! Thank you!

Review 116 (2019-11-09 - Rating: 5)
I normally dont write reviews but in this case i needed too. I needed to have about sixty feet of sewer line replaced. Kirk , who did the job entirely by himself in two days , was outstanding. He answered every question , and i had several. Most impressive was the cleanup. It rained the night before he started and i figured i would have a muddy mess. However, when he left , you could hardly tell he was here. Thank you Kirk and the pleasant staff of Roto-Rooter Springfield.

Review 117 (2024-04-05 - Rating: 5)
Ben and John came out an gave an excellent consultation and diagnosis. Friendly and professional, call them for your needs and theyll treat you right. Thanks!

Review 118 (2024-10-10 - Rating: 5)
The tech that came out to service. The address was very nice and polite. I’ve used this company couple different times and each time I’ve had nothing but great luck with them.

Review 119 (2024-10-14 - Rating: 5)
Patrick was very polite and excellent at his job!

Review 120 (2020-01-15 - Rating: 5)
Chad Farrell was a life saver! We called with a plumbing emergency and he was there within an hour. He was very professional and went out of his way to help us with our plumbing issue. Definitely recommend and will be using again!!

Review 121 (2022-01-06 - Rating: 5)
Jason was incredibly attentive and understanding to our situation. He not only understood the severity of our water leak late into the night, but he made sure to remain in contact and update us throughout. Arrival time, walking us through the real issues and the steps he took to resolve them, etc. If you have a plumbing emergency - or even a non-emergency issue - call this pro. Thanks again, Jason! Appreciate ya!

Review 122 (2019-10-06 - Rating: 5)
I called on a Sunday with a floor drain backup. They were booked all day, but the woman I spoke with on the phone (Im terrible with names!) was so pleasant and helpful, and got someone to my house the same afternoon. The plumbers name was Will, and he showed up right on time. He assessed the situation, and ran a rooter through, unclogging the drain. When we replace our 70 year old piping next year, this is who were calling!

Review 123 (2019-11-10 - Rating: 5)
I build a large cabin in Eastern Webster County I called 4 different plumbingcompanies and no one wanted to come out in the middle of no-where I then called Roto-Rooter and told them on the phone what I needed done they sent out one of there employees the next day his name was Will a very nice man he gave me a bid for new plumbing install and came back the next day and completed everything I ask to be done, this company bends over backwards to make the customer happy they traveled over 100 miles round trip and didnt charge me any mileage cost. from the people who answer the phone at the office to the employees who do the work they are a people person company very easy to work with and know everything about plumbing I would recommend this company to my friends and family when ever a plumber is needed..

Review 124 (2019-12-20 - Rating: 5)
I had a problem with my kitchen sink backing up. I thought to myself, Itll probably be at least 3 or 4 days before we can get anyone out to fix the problem. However, it needed to be fixed so, I called Roto-Rooter. I was delighted to hear that they could come out early the next morning, which is excellent response time. Cody was the one to come out to do the job. Cody is very courteous, polite, professional and a real gentleman. He was here at the time promised. His work is excellent and hes very efficient. So, the next time either I or someone I know needs plumbing work done, I wont hesitate to call Roto-Rooter. Thanks for a job well done!

Review 125 (2022-09-09 - Rating: 5)
Great crew of guys professional excellent work timely and organized all the way to the owner! They put in a whole new sewer line all the way across and fix the toilet kept me informed about all of it all along the way good easy-going guys doing a great job!

Review 126 (2020-09-30 - Rating: 5)
Adam and Justin came out right when I was told they would be. Instead of just quickly snaking the drain like other services, they went into the crawlspace to find out what the bigger problem was. They diagnosed it and fixed it within an hour. They were both professional and personable. And gave me tips to avoid this problem in the future. Highly recommend them if youre having plumbing issues.

Review 127 (2020-02-10 - Rating: 5)
Cody was very polite. He did a great job unclogging my sink. I will definitely recommend this company to all my friends. They made an appt right away. I hope to use u guys again in the future

Review 128 (2020-03-06 - Rating: 5)
Lake and Lucas were great. We had an inconvenient situation with the cleanout and they had a couple of options ready for how to address the situation. We are all fixed up and ready to go now and everything was done before I was originally told they would arrive, which makes it easy since I took time off from work to meet with them while they worked.Great experience and great people.

Review 129 (2021-06-30 - Rating: 5)
The specialist that was sent to help me restore my plumbing situation was positive, kind, knowledgeable, and very cooperative. He helped me get on top of allot of repairs that I didnt know how to tackle myself and talked to me about ways I could maintain my home on my own as well as helped me get it to a controllable level after I had tryed many times on my own and failed. Thank you Cory for your help. I will be using this service again should another repair be neccasary

Review 130 (2020-04-14 - Rating: 5)
They were able to schedule me in same day. Notified me when they were headed to my home and even sent a picture of who to expect. The techs came in and took care of my problem quickly and with great professionalism. Thank you for the great service!

Review 131 (2021-02-12 - Rating: 5)
Water line froze and called them at 7 am and they had Zach out at my house by 9:30. He evaluated the situation and decided that my frozen pipes were not under my house but in the line outside. He went above and beyond and called the city and the city came out and determined it was frozen at the meter. And the city fixed right away. Only charged evaluation charge for coming all the way out to Pleasant Hope. 2nd time I have used them and very pleased with both outcomes. Thanks roto-rooter and Zach

Review 132 (2020-07-03 - Rating: 5)
My family and I had Roto- Rooter come out because our sink was leaking. They sent Zach Branch. Zach is a very nice, professional, and hardworking man. He took his time, listened to us, and explained everything he was doing. Thank you Zach Branch! 😊The Williams Family

Review 133 (2020-10-12 - Rating: 5)
Again, Roto Rooter came through for us! Called around 9:40a.m....got an appointment between 3-5 SAME DAY. Chad was early & gone by 3:20!!I cant say enough about their great, professional, courteous, prompt, excellent service! We will be calling them whenever we need help!

Review 134 (2019-08-23 - Rating: 5)
Lucas and his team member came to my need as we had a major leak. They were very kind and quick about the fix and offered to give me a discount as I’m in the military and I didn’t even bring that up. I would definitely recommend them to any plumbing needs you may have.

Review 135 (2020-01-19 - Rating: 5)
Roto Rooter plumbing was on time and very polite. They gave me a reasonable quote on replacing my hot water heater which was in a very difficult area to get it out and replace. They figured it out and they lowered the price they quoted me in the first place. They are a very honest and reasonable. Go Roto Rooter!!

Review 136 (2019-10-24 - Rating: 5)
I had serious problems with my lateral lines. They had come undone from the tank and everything was backing up into my basement. One time from the lateral lines which had collapsed and had to be replaced and a second time from the tank to the house. Roto Rooter were there immediately both times fixed everything fast and permanently. I recommend them.

Review 137 (2022-09-20 - Rating: 5)
Zach was great. I called them to take care of my elderly mother and the job was completed timely, efficiently and professionally. Zach treated my mother great and fixed our needs.

Review 138 (2020-07-16 - Rating: 5)
I contacted Rotorooter after numerous attempts to clear a slow kitchen drain using an augur and chemicals. They scheduled a no charge inspection that met my timeframe and, after evaluation, provided three options to resolve the immediate concern, each with an associated, set cost and probability of future issues. I chose the best option which was the jetting of the drain line rather than merely punching a passageway with an augur. The work was scheduled, once again to meet my timeframe. Prior to arrival of the technition both for the initial inspection and the actual work, I electronically received a picture of the individual as well as a personal profile. By the time they arrived I felt like I knew them. Nice touch. Upon arrival, the technition explained the jetting process and demonstrated how it worked. The equipment was impressive, basically being a trailer contained, very high power pressure washer driven by a Hatz Diesel engine. The business end of the hose was a nozzle with a number of holes which scrub the pipe walls as the hose is guided into the pipe. After completion, the drain pipe is in a like new condition. Given the pipes were below the basement floor, I had the technitions install a clean out behind the wall board in the basement for easy access. Also because the pipes were below the basement floor the exact layout of the various drain pipes in the house was unknown. The next day we discovered a slight restriction on the laundry drain. After notifying Rotorooter they suspected a backsplash restriction from the jetting process where the two lines joined. A technition was scheduled and the problem was quickly resolved by clearing the problem area. This work was at no charge given it was considered under the warranty provided with the service. All work was performed in a safe manner utilizing the wearing of masks. I would highly recommend Rotorooter for your plumbing issues and as a reference when you want advise concerning care and maintenance.

Review 139 (2020-03-05 - Rating: 5)
We had water backing up. I called Roto-Rooter and they were able to have technicians come with in hours and fix our problem. Great service, highly reccomend Lake and Lucas, the tech he was training with. Thank you!

Review 140 (2024-12-13 - Rating: 5)
Will.L. was ABSOLUTELY AMAZING!!! We will be coming back as Regular customers

Review 141 (2020-12-21 - Rating: 5)
Blake did a great job very professional and helpful. It was a very stressful situation for me and he definitely took care of the problem fast !! I will use roto rooter for all my plumbing needs !!!! I give Blake and roto rooter 10 stars !

Review 142 (2022-07-15 - Rating: 5)
Chuck rocks! Chuck was our Roto Rooter technician and he identified our water leak quickly and got it repaired. Roto Rooter is our go to now for all our plumbing needs. Thank you to everyone at Roto Rooter for taking care of us.

Review 143 (2020-08-03 - Rating: 5)
I had called due to back up in my clean out line. Blake came and went over options and did his complete best work! You flushed the line to report the issue and gave me a plan to get the issue addressed! I appreciate all Blakes efforts to help me out! I will check back in with Blake to finish the job!Thanks Roto!

Review 144 (2019-11-26 - Rating: 5)
Overall I was really happy with the services provided. They were prompt, easy to get along with and fair priced considering the work they had to do. I feel comfortable knowing my house will not leak.

Review 145 (2020-12-30 - Rating: 5)
Will Grubs was wonderful to work with. He installed a new water filter system. Explained what each component was & what maintenance it required. Reworked all the plumbing from the old system. Installed whole house filter, saltless water softener, uv light, then finished off with carbon filter. Our water is better than bottled water. Thank you Will

Review 146 (2020-11-04 - Rating: 5)
Oh my goodness. I cannot say enough what great service. I called because my day starts off bad. Water was coming in my house. They promptly took take of me. Turned out it was a city sewer line issue. So technically I did not use their services but they helped a bad day be less stressful. Super helpful crystal and Cody. Thank you. Thank you. Thank you. You guys are awesome. Thanks for making my day suck less.

Review 147 (2021-12-05 - Rating: 4)
Polite, and honest. Stated drain pipe to street was clogged with roots, needs replaced. Did attempt to clean it up, but unfortunately didnt work. Gave me reasonable quote for repairs and all i needed to pass on to insurance company.will definitely have them do the replacement

Review 148 (2019-11-23 - Rating: 5)
They were very easy to work with and talk to. From the office setting up the service call, to the man working on the plumbing. Was all done very professionaly and with the customer in mind. They will be the only ones I call for my plumbing needs. HIGHLY RECOMMENDED

Review 149 (2020-01-10 - Rating: 5)
One that manages came out because everyone else is busy in my time of need. I bought the works in the camera found that it couldn’t be guaranteed because I had problems in a newly purchased house between the house and the street. Honest easy to work with company. As soon as I can afford to fix or run into anymore trouble this is who I’m going to call!

Review 150 (2022-07-13 - Rating: 5)
The owner was very kind to my mother! Couldn’t have ask for better customer service, personal and professional. Caring and compassionate. So far absolutely no problems with the services they provided. I Highly Recommend Roto Rooter of Springfield !!!!

Review 151 (2021-10-29 - Rating: 5)
Professionals were knowledgeable, responsive..friendly and kind. They did a fantastic job helping my senior mom with her plumbing! Will use again for other needs in the future.

Review 152 (2024-12-06 - Rating: 5)
Everyone is always so friendly and very knowledgeable!

Review 153 (2022-10-20 - Rating: 5)
Dave came to check out some issues we were having. He was very knowledgeable, kind, and super helpful! Would love to work with him again if/when we have any issues.

Review 154 (2024-07-30 - Rating: 5)
Edward is the man! He was here exactly when he said he would be and was very fast at unclogging my septic line from roots! He was also very informative and explained a lot of things to me about my septic system! Thank you Edward!

Review 155 (2019-08-23 - Rating: 5)
Very happy with the work, they up graded very thing and brought it up to code we just got the house had nothing but trouble with the water heater all absolutely affordable ac heating and appliance repair wanted to is keep fixing it after 4 times in 7 months , we happy with Roto roofer Thank you very much

Review 156 (2019-11-12 - Rating: 5)
This is the second time I had to use Roto-Rooter Plumbers. They came out within an hour on a weekend. They were so polite and helpful when I was super stressed out from the situation. I would definitely recommend Roto-Rooter’s.

Review 157 (2020-07-08 - Rating: 5)
Our repair man, Zach, was early and very polite, quick and knowledgeable. He reviewed the issue and then got right to work knowing what needed to be done. Highly recommend this company. Thank you for everything.

Review 158 (2021-03-16 - Rating: 5)
They wont give you a price until they actually come to your house. They seem like a very professional company, on time and polite. They charge by the job. Good work but I thought their rates were too pricey..

Review 159 (2020-06-17 - Rating: 5)
Everything about my service was covered well by Cody. The entire team did a great job from scheduling to notifying me about the service call. I am pleased with this service and will call them again when I need plumbing help.

Review 160 (2021-06-29 - Rating: 5)
I had a very good experience with Roto-Rooter. Chuck was vey good and professional. He was in and out quickly while doing a great job. Would recommend to anyone.

Review 161 (2020-06-15 - Rating: 5)
The five stars I gave for this review are for the excellent work from Joshua LaCoe who did the finish work on a septic system. He is professional, prepared, making sure no time is wasted, very knowledgeable and works until the job is finished correctly and to the best of standards. Thank you Joshua! Ask for Joshua!

Review 162 (2022-05-20 - Rating: 5)
I had a plumbing problem. I live in a rural area where finding service and trade people can be challenging. Roto-Rooter promptly came to my house, analyzed the problem and effected the necessary repairs.Thanks.

Review 163 (2019-12-11 - Rating: 5)
My tenant called me early in the morning that the faucet froze overnite. The tenant had shut the water off, but now he needed repaired ASAP. Roto Rooter came out within 2 hours, and gave me the quote, and I told them to do it. The quote was fair, especially with the cold weather and a mess in the crawl space.

Review 164 (2019-11-09 - Rating: 5)
The tech was friendly and in and out quick. We had a plugged bathroom sink that was behind the wall that we weren’t able to get our selves and they took care of it. They even came same day which is a huge plus in my book.

Review 165 (2021-03-21 - Rating: 5)
We had a bad clog and tried everything to get our toilet to flush. We called roto-rooter and they came out that night and unclogged our sewer line. They have great customer service and I would recommend this company to anyone

Review 166 (2019-03-03 - Rating: 5)
My technician was Cody and he did an awesome job. Not only was he courteous and professional but he explained everything very well. It’s hard to find exceptional service like this and I highly recommend this company.

Review 167 (2024-11-26 - Rating: 5)
Amazing Work and Very Friendly :) ty

Review 168 (2020-01-08 - Rating: 5)
They were very careful working in a confined area, protecting our patio and adjacent flower beds. The back fill was so solid that we have had less than 10% of it settle out. Thank you, Kerry! Youre a consummate pro!

Review 169 (2020-12-24 - Rating: 5)
Adam and his associate arrived promptly. They quickly assessed the situation and promptly fixed our problem after telling us exactly how much it would cost. I wish everyone was this helpful, polite, and efficient.

Review 170 (2020-05-13 - Rating: 5)
Cody Young was polite, professional, and friendly. He explained what was needed in detail in terms we could understand. He did the work in a highly professional manner. It was a pleasure having him in our home.

Review 171 (2020-01-07 - Rating: 5)
The young men that came out to our home were very professional and quickly resolved our plumbing issues and even took the time to look at one other item and resolved that issue as well!! We will definitely call them again if and when necessary!!

Review 172 (2019-01-10 - Rating: 5)
Lucas was great. Gave me a couple options and recommended the option that best fit my need. Got straight to work fixed the problem and was on his way. Very professional and skilled. Will recommend to others.

Review 173 (2021-08-31 - Rating: 5)
I had them come out and look at my sewer line because it was clogged and they found that my pipe was cracked. They worked with me and got me the best deal and personally the best experience I have had with a plumbing service.

Review 174 (2019-11-11 - Rating: 5)
We have used this company twice. We were pleased with the service. Quick response...explained what was wrong and explained the cost up front. We have been pleased and will use them again if we have plumbing needs.

Review 175 (2024-09-08 - Rating: 5)
Edward and his co-worker were very polite and friendly and knowledgeable.

Review 176 (2020-07-29 - Rating: 5)
Once Cody arrived, he was very professional and helped me feel comfortable and made quick work of clogged drain and also showed me that I more problems under the house. Great job.

Review 177 (2021-10-18 - Rating: 5)
I called about a odor we have dealt with for years. Kevin convinced me that the Furnace drain dumping into the nearby waste line in the crawlspace was the problem even thou the see thru drain trap was always full of water. I ran the furnace drain out the side of the house and problem solved. Thanks Kevin

Review 178 (2020-01-10 - Rating: 5)
Our tech arrived on time and was prepared to tackle the problem immediately. He was pleasant, worked quickly and displayed competence and caring. An excellent experience.

Review 179 (2024-01-07 - Rating: 5)
Was here when needed and worked until fixed. Very friendly caring people. Gave options to the solution of our problems. Would highly recommend.

Review 180 (2020-01-14 - Rating: 5)
We had a subpump on our sewer line go out on a weekend. They came out on Sunday morning and checked to see what was wrong. Ordered parts and came back on Monday to fix the problem and get us up and running again.

Review 181 (2021-04-12 - Rating: 5)
We had very professional and knowledgeable employees at our home. Explained and showed us the problem we were having. They were thorough in their work. We will have them back if another problem occurrs.

Review 182 (2019-09-14 - Rating: 5)
Lucas saved the day. Great guy, great service at a reasonable price. Will definitely use them again when needed and will recommend them to friends and neighbors.Thanks for the great service Lucas.

Review 183 (2024-07-26 - Rating: 5)
The technicians where wonderful! They worked untill they found the problem and fixed it.

Review 184 (2019-12-19 - Rating: 5)
They called when they were on their way which was in the time frame that they said that they would be here. They were able to look at it everything and fix the problem within an hour and was back on their way. The gentleman that came to do the work was very professional and very knowledgeable.

Review 185 (2019-09-27 - Rating: 5)
They didnt charge just to come and give me an estimate. The price I was charged was way under what I thought it would be. Nate did a great job and was done quickly!

Review 186 (2020-07-27 - Rating: 5)
Adam and Eric were polite, professional and well equipped for the job.Not cheap, but very up front with cost info. They will be first on our list for any future drainage issues.

Review 187 (2020-03-19 - Rating: 5)
Chad was very polite and very informative on all our questions. Im sure we well use you on all of our plumbing needs. Thank you for the speedy service.Garry Burton

Review 188 (2021-12-05 - Rating: 5)
Had to replace entire Sewer System, home was built in 63, and metal pipes was the best at the time. Well, cracks and leaks led to calling Roto-Rooter! Great experience from very 1st call to the office staff, everything went smooth as possible!! Repairmen Adam & Shayfer were pros!!! Plus not to mention very kind, respectful and dealt with my 2 precious pups. They made sure the doors & gates stayed shut, so no pups escaped 🐶🐕 Thankyou Roto-Rooter!!!!!!!

Review 189 (2020-03-04 - Rating: 5)
We had will come out twice now and is by far the best plumber we have had we will definitely be using roto rooter for anything we need they helped us fix the water leak under our house and gave us an amazing price they are literally heros thank yall so much ☺️