Roto-Rooter Plumbing & Water Cleanup

Located in Springfield, Virginia

Address: 5325 Port Royal Rd #101, Springfield, VA 22151, United States

Phone: +1 703-463-2405

Rating: 4.8

Services

On-site services
Language assistance
Wheelchair-accessible entrance
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-23 - Rating: 5)
Quick response. Jamaal, the tech who showed up , was experienced and knowledgeable and very professional (owing to being raised in a military family). Work performed well. Good recommendations on how to use drain products better. We got a small discount but plumbing prices have risen a lot —thanks to the outgoing administration’s inflationary economic policies.

Review 2 (2024-11-13 - Rating: 5)
I’m so grateful they have same day emergency services and arrived quickly! Jessica was fantastic in helping me schedule everything. Marcus did a great job fixing the emergency, as well as several issues needing attention, and left the bathroom all cleaned up. Thank you!

Review 3 (2024-12-22 - Rating: 5)
Kimberly is informative and thorough with finding the water damage and potential areas for damage. She is very detailed and has a pleasant personality ☺️. I would definitely (hopefully I wont have to) request her again.Great friendly, respectful, cute and funny. .

Review 4 (2024-11-25 - Rating: 5)
Donavon was fantastic. He had a trainee with him at the time and both were top notch. We had three different groups working from home at the time of their service call, and they made it work seamlessly, which is not easy to do. Thanks Donavon!

Review 5 (2024-12-24 - Rating: 5)
Kim was friendly, sociable and stayed longer to connect us with other agents in Roto Rooter that could help us on new projects down the road. I was impressed by the helpful follow-up, especially when our service already exceeded expectations with Ben...and on sameday Sunday service besides! I feel better about future maintenance welfare with such professional service.

Review 6 (2024-09-04 - Rating: 5)
I had an excellent experience with Roto-rooter today! Ben came by on time, same day, and was extremely professional and knowledgeable. He did an excellent job explaining all of the work that would be done to fix my main line clog, all of the potential complications, and what I appreciated -besides how knowledgeable he closely was- was that he didnt try to pressure or manipulate as I had experienced with other plumbers. He gave me a fair price and did an amazing job. I would highly recommend the company and Ben specifically for your plumbing needs!

Review 7 (2024-09-06 - Rating: 5)
Roto-Rooter did an amazing job fixing an emergency leak of the service line. They were at the property within an hour and fixed the issue within 2. Very easy and smooth experience. The Tech, Silas, was great too. Highly recommend them.

Review 8 (2024-10-14 - Rating: 5)
Service technician (Kristhian) and phone dispatch were extremely responsive and friendly. Routine service provided timely and with no issues. Best experience I have ever had too date. Well done Northern Virginia Roto Rooter.

Review 9 (2024-10-10 - Rating: 5)
We had a major clog in the main sewer line and had sewage waste all over our basement and bathroom and entertainment room. Called Roto-Rooter and they sent Kristhian and he was God sent. He was so friendly, courteous and was full of concern. He explained potential issues, costs associated with various options to fix the clog and went over and above with getting the clog removed and all throughout that time he was very positive and worked very hard without any complaints. He explained everything as he was working through removing the clog and was very patient throughout the whole process. He also made sure that his equipment and his shoes were always covered so as to not spread the gunk through out the house. He was absolutely amazing to work with from all aspects and I would call Roto-rooter always from here on out.

Review 10 (2024-12-22 - Rating: 5)
Kim was wonderful. Took the time to ensure we didnt have any water issues. So thankful she came by.

Review 11 (2024-09-11 - Rating: 5)
Roto Rooter did a fantastic job! I called for a camera snake, and Gabriel came out same day as early as possible. Ended up needing a snake to get the clog out, so Jamaal was dispatched out to come help. All in all, we succeeded in the issue in less than 3 hours, an amazing amount of time for an issue that occurred that day. Thanks Roto rooter! I’ll be referring you to all of my colleagues and friends.

Review 12 (2024-09-12 - Rating: 5)
Anthony was super professional and a true expert in his craft. He was able to identify the problem before we had to pursue more expensive options. Great at communication and highly recommend.

Review 13 (2024-07-19 - Rating: 5)
I live in the Stone Crossing community. I called today because my disposal had seized up. A technician came in 30 minutes, tried to get the disposal working but it was rusted up. The technician, Kristian,, had a new one in his truck and installed it. I was very happy, the technician was very pleasant and polite.

Review 14 (2024-08-15 - Rating: 5)
Brian was a great help organizing the re-work, Samuel helped get connected to him. Anthony did some great work in the beginning. Ben & Silas came & finished up the work. Work hasnt been finished yet, but they still deserve ⭐️⭐️⭐️⭐️⭐️ for Understanding the whole situation. Will give an update after work is done to see if the issues have been resolved 💯

Review 15 (2024-09-21 - Rating: 5)
On a Friday night my shower broke and would not turn off. Kristhian G. from Roto-Rooter came out and played hero. He identified the problem within seconds, provided a set Roto-Rooter price sheet, went to Home Depot for parts, and came back and fixed my shower. This is customer service at its best! Thank You!

Review 16 (2024-09-22 - Rating: 5)
Freddy very professional, very prompt, and extremely thoughtful. He arrived on time and finished the job with the tome frame he promised. Freddy and his co-worker Brand were simply amazing!

Review 17 (2024-10-27 - Rating: 5)
It was a pleasure having a Roto-Rooter tech! He was very knowledgeable and completed the job quickly. Customer service was excellent

Review 18 (2024-10-08 - Rating: 5)
They sent a plumber out immediately. Ben communicated well and showed up on time within 1 hr. He checked the sewage pit and pump and rinsed some toilet paper out of the float switch race. Total labor 1 hr. Price for 1 hr labor $575.

Review 19 (2024-10-09 - Rating: 5)
Roto-Rooter has consistently provided above-and-beyond service to our family. Their response time is unparalleled and work quality excellent.

Review 20 (2024-10-15 - Rating: 5)
Marcus was very pleasant took care of problem With hot water heater /inform me of potential issues In the future and the costs involved. Will definitely use this company again

Review 21 (2024-08-25 - Rating: 5)
Anthony and Roto Rooter are awesome!!! They were professional, quick and reasonable in fees and take American Express—all this on a Saturday night! Just terrific!!!

Review 22 (2024-09-14 - Rating: 5)
Javier was at my house quickly and rapidly resolved my clogged kitchen sink. He also explained the issue and provided a product to help avoid similar issues in the future.

Review 23 (2024-09-29 - Rating: 5)
David from Roto-Rooter came promptly, took care of the problem, and cleaned up nicely too. He was curtious and fast. Highly recommended.

Review 24 (2024-11-18 - Rating: 5)
Service was prompt and professional. They showed up with in about of calling, and snaked out a basement drain in 30 minutes or less. The only downside was it cost $800, which was a fixed cost! Good day to be a plumber.

Review 25 (2024-09-18 - Rating: 5)
Kristian was very helpful and professional. He was there fast and had everything fixed very fast as well. Thank you my friend!!

Review 26 (2024-09-09 - Rating: 5)
Ben was excellent . Friendly, professional and got my clogged toilet working in a short time.I have the same tools be does and I couldn’t do it. Turns out there a lot more than tools to do the work.

Review 27 (2024-06-23 - Rating: 5)
Roto-Rooter was the only one of three companies called that actually had someone available for a weekend emergency. Anthony arrived, assessed the problem, gave me a price and set about working, picking up the necessary parts and returning with them. He fixed the problem and was polite and personable.

Review 28 (2024-09-10 - Rating: 5)
Very fast and efficient. The tech knew what he was doing and spoke clearly so that I understood what was happening. Kristhian was courteous and very helpful.

Review 29 (2024-04-21 - Rating: 5)
He arrived on time and was fully licensed to do all kinds of plumbing work. He did two jobs for me, and I was very happy with the outcome. He described what he was going to do, since I was pretty ignorant about plumbing issues and methods, and gave me an estimate that was very reasonable. I will hire them again when I have plumbing issues and highly recommend them.

Review 30 (2024-09-05 - Rating: 5)
Kristian was courteous and professional. I appreciate the effort he put into explaining what was wrong with the toilets and drains in my store! Bravo!

Review 31 (2024-10-30 - Rating: 5)
He was accommodating as a repeat customer. I appreciate his demeanor and empathy while correcting my situation.

Review 32 (2024-07-18 - Rating: 5)
Great service!!! The communication was awesome, they let me know the cost up front before work was performed. The service tech was courteous and he did an awesome job!!! Will be using this company again!!

Review 33 (2025-01-01 - Rating: 5)
Kim was very knowledgeable and super helpful. Even assisted me with filing my claim

Review 34 (2024-08-31 - Rating: 5)
Silas is super friendly and very knowledgeable. He went above and beyond when diagnosing our water pressure issue.

Review 35 (2024-01-05 - Rating: 5)
I’m very happy we found this company. Great pricing compared to other quotes we received. Marcus was fantastic. Really knew his stuff and was great about explaining multiple options and why he was doing what he was doing. He helped us knock out multiple issues we had in our (new to us) old condo. I really can’t recommend him enough.

Review 36 (2024-10-20 - Rating: 5)
The technician was very good, fix the problem easily, and cleaned everything up and was out in less than an hour. I was very pleased.

Review 37 (2024-03-30 - Rating: 5)
Anthony is an excellent technician. He explained the procedure and answered all our questions. He performed his work diligently. He left our site clean and the results were outstanding. We are very happy with his hard work and professionalism. Thank you Anthony for the job well done.

Review 38 (2024-03-26 - Rating: 5)
Our garbage disposal broke and Insinkerator was less than helpful but Silas helped us out once we convinced them to give us a new one per the warranty. Roto Rooter was very courteous, professional, cooperative and organized!

Review 39 (2024-02-17 - Rating: 5)
Silas was friendly, awesome and professional! He fixed the issue with our water heater so quickly and took the time to explain what went wrong and how to avoid in the future. It was a great customer service experience.

Review 40 (2023-10-31 - Rating: 5)
Jason arrived on time, was friendly and patient with both my kids and the tough clog that took some time to clear. He was upfront and open about the pricing. He got the job done and was a pleasure to work with. Company was easy to book with online and I was able to book on a Sunday for arrival on Monday. Plenty of time windows to choose from so I didn’t have to take time off of work. I would use them again and request Jason if possible.

Review 41 (2024-04-23 - Rating: 5)
Jacob is by far on the best service tech had a professional level I’ve ever seen come to one of my residents. Overly communicative, well understanding, and knowing what needs to be done to solve my drainage issues.

Review 42 (2024-09-17 - Rating: 5)
Kristhian is a great technician - highly recommend. Thank you!!Garbage disposal replacement.

Review 43 (2023-12-29 - Rating: 5)
These guys were great, our main drain line clogged past a weird bend that made everything back up into our laundry room (70s plumbing, what’re you going to do?). Roto was snaking the line 45 minutes later, two days before Christmas. The technician and the apprentice were professional and friendly as could be. The water remediation specialist was also amazingly helpful, had tons of recommendations for dealing with the cleaning and any insurance claim we needed to file, and informed us of a policy through our electric company that has saved my parents $15k dollars already. I’d prefer to never have another plumbing issue, but if we do I wouldn’t call anyone else.

Review 44 (2024-03-07 - Rating: 5)
Excellent service. I had a leak on a shower valve cartridge over a weekend. The response was quick, the valve replacement was problematic, but the work was completed excellently even though it became a multiple day problem. There was no corner cutting or overcharging, I’m very happy with the result.

Review 45 (2024-08-31 - Rating: 5)
MR. Kristian came on time and have a look, he is an excellent gentleman. Great customer service

Review 46 (2023-12-09 - Rating: 5)
Matt came through and held us DOWN!!! We had a client destroy our bathroom and he pulled up within an hour and him and his team took care of the issue and had us back up and running ASAP. Appreciate him. He knew what he was doing, super friendly and courteous and handled his business QUICKLY. All you could ask for...THANK YOU!

Review 47 (2024-08-21 - Rating: 5)
I had plumbing work done by 2 gentleman from roto router and was completely satisfied with their workYou can more detail in the other po

Review 48 (2024-09-02 - Rating: 5)
Jamaal provided excellent service. Very professional and honest.Price for the service and product offered is high though.

Review 49 (2024-01-24 - Rating: 5)
Silas Tech #5698 was awesome. He was so nice and he got my shower back on super quick. I would absolutely have him back for any plumbing problems in the future. He even walked me through what he was doing. I really appreciated his transparency!!

Review 50 (2024-02-19 - Rating: 4)
Be very cautious with their water mitigation work. They will claim that their work is typically covered by insurance, but you will ultimately be on the hook for any miscalculations that they make. The Roto-Rooter sales person assured me that their work will fall within the water mitigation guidelines expected by my insurer. They failed to do that, and now I am on the hook for the difference between the insurance estimate and Roto-Rooters repair bill. I would not recommend working with this business.Update:After posting this review a couple members of the management team reached out to me to address my issue. They attributed my bill to an automated billing error. They have fixed. I’m grateful for their help. I hope this type of error is not a wide spread issue.

Review 51 (2024-04-03 - Rating: 5)
What is there to say really? We had a faucet in our upstairs bath that had been dripping for a bit (through my neglect) which then developed into a small stream. Not even 2 hours after calling RotoRooter did Silas show up at our door step. He was professional and thorough as he looked at the problem (house built in the 30s) and was able to resolve the problem. If you have the unfortunate nature of needing to call a plumber because something is up. You can’t go wrong with Silas.

Review 52 (2024-03-28 - Rating: 5)
Silas B was very efficient & professional. I had just had multiple plumbers that cleared the drain 2 week previously and now water was flooding our of my sink drain againIt was important that i get a plumber that could diagnose the problem (and not leaving and leaving leaking pipe and a broke pop up was nice as well)

Review 53 (2023-10-16 - Rating: 5)
I was impressed with the speed at which Roto-Rooter was able to get someone to our home. Our plumber, Michael, was excellent and took great care in his work and in explaining the challenges of our nearly 80 year old sewage. I am most happy our plumber recommended them!

Review 54 (2023-11-24 - Rating: 5)
Im extremely happy with the service I was provided. I had a plumbing emergency at 8pm on Thanksgiving evening. I was given a 2 hour window but my tech arrived within an hour. He had the problem resolved in about 30 minutes. The price was very reasonable as well.

Review 55 (2024-12-29 - Rating: 5)
Bilal Put went above and beyond and provided excellent service. Thank you!

Review 56 (2024-05-28 - Rating: 5)
Roto Rooter was great at addressing our concerns in a timely fashion. Anthony took extra care when coming in and out of our home and was incredibly professional and considerate.

Review 57 (2024-10-07 - Rating: 5)
Ben provided exceptional service today! Highly recommend this company for plumbing needs.

Review 58 (2024-01-24 - Rating: 5)
Silas with Roto-Rooter was great! He came out a few hours we called about the issue and was very patient with us and explained all our options. Great customer service.

Review 59 (2024-01-13 - Rating: 5)
Silas from Roto Rooter came to our house and ran diagnostics on some of the issues that we had concerns with. After an assessment that Silas did we were not concern anymore and he assured us our pipes were in great conditions and he changed some of the caps we had. We like to thank Roto Rooter(plumbing & water cleaning) and Silas for coming out and having great customer service.Thank you.

Review 60 (2023-04-04 - Rating: 5)
Your Roto-Rooter technician MR. Trevor did an excellent job for me. He was professional and friendly. He even helped and spoke with his superiors to give me a good discount. Very happy with the technician and the management for helping me solve my plumbing issue under affordable budget. Thanks again.

Review 61 (2023-12-31 - Rating: 5)
The plumber is very profesional and caring. He provided the best solution to my leaking water heater and very reasonable cost. And he came to my house at the evening of Saturday just before the New Year. So I have a New Year worry free.

Review 62 (2023-09-01 - Rating: 5)
We really loved this experience with roto-rooter! I’ve used them in NC and they were SO professional and helped us with a big cleanup! This time in VA wasn’t as bad but so worth the hire! Joshua the plumber was timely, courteous and professional. His field supervisor Kim called to ensure everything was ok and no water damage. That’s called true professionalism. We really appreciate this company for helping us in a time of need! Highly recommended!

Review 63 (2024-04-18 - Rating: 5)
Jake with Roto Rooter was a professional. His service time was incredibly responsive, he left no mess, explained the services he was providing as he conducted his work, and quickly diagnosed the problem. I would use him again.

Review 64 (2023-10-14 - Rating: 5)
Jerson was extremely knowledgeable, professional, friendly, and honest. He went out of his way to help us in the midst of an emergency when others had already said that they couldnt or wouldnt help. He arrived quickly, got the job done despite several obstacles, and fixed our issue perfectly.We highly recommend asking for him whenever you need plumbing help!

Review 65 (2023-06-17 - Rating: 4)
Esther was our plumber and she was absolutely great. Very informative, professional and kept me updated on what she was doing. I had a very good experience overall, the team responded quickly to our questions and had us seen same day. My only complaint is that it was quite expensive for what was serviced. I had an ill fitting rubber ring inside the overflow of the bathtub. roto rooter charged almost 500 bucks to replace it, the cost of the part was 10 bucks at lowes. And took maybe 5 minutes to fix once she got the part.

Review 66 (2024-02-29 - Rating: 5)
Roto-Rooter showed up quickly and resolved our minor issue in minutes. The tech, Silas, was knowledgeable and friendly. I would definitely use him again.

Review 67 (2023-09-24 - Rating: 5)
Donovan was absolutely phenomenal. The new part sent by the manufacturer did not work multiple times. Donovan kept coming back to ensure that everything was taken care of. He came at the exact time he promised and was very proactive in solving the problem. Totally, fully and highly recommend him.

Review 68 (2023-10-08 - Rating: 5)
Michael from Roto Rooter was amazing! He was extremely knowledgeable, friendly, and helped us get rid of a nasty smell that plagued us for months. For any future issues, I’d definitely call them again and ask for Michael.

Review 69 (2024-09-03 - Rating: 5)
Silas, our tech from Rotorooter, was fast and efficient clearing our kitchen drain. Much appreciated!

Review 70 (2023-09-21 - Rating: 5)
We had a significant back up with old clogged pipes that needed replacing. Donovan from Roto-Rooter was here shortly after my call. He and the other Roto-Rooter technicians were very professional from start to finish. It was a semi-major project, but they managed to turn it around in just a matter of days. When the work was complete, a minor leak appeared on a connected pipe but Donovan returned and quickly fixed the problem. Everything was resolved and working smoothly! Highly recommend!

Review 71 (2023-12-05 - Rating: 5)
Tim was awesome! He helped us with our sump pump emergency! He was fast and super awesome to work with! Also helped us a lot by explaining everything! Great service and great experience!

Review 72 (2024-03-30 - Rating: 5)
Technician was knowledgeable, timely and did a great job. We just called this morning and within a couple of hours our issue was fixed. I highly recommend them.

Review 73 (2024-10-01 - Rating: 5)
Excellent customer service. I called on a Sunday and received service on the same day. Josh went above and beyond in diagnosing and addressing the problem. The service needed to be completed the following morning. Jamal was the Technician who completed the service. He also provided excellent customer service. Both Techs were very knowledgeable, courteous and professional. I would definitely recommend this company and would use their services again.

Review 74 (2024-09-11 - Rating: 5)
Kristian did an excellent work, best I ever had with a plumber!😊👍

Review 75 (2023-07-03 - Rating: 4)
Arrived earlier than the scheduled window. Matthew had a trainee with him named Silas and they were respectful of us and our home. Matthew was very personable and the trainee Silas was a little shy. They explained the diagnosis and what it would cost. Prices are higher these days but we still had to resolve our toilet problem. They had to leave to go to a local Home Depot to get a pipe to fix the toilet water leak problem. When they got back, the toilet pipe was fixed and they let the glue set. Once the glue dried on the pipe, they put the new toilet valve and flapper in and turned on the house water to test the toilet. The even let me test by flushing the toilets throughout the house and checking for leaks in the basement. Once everything tested correctly, paid with my visa debit card and received a paper receipt. Good customer service but pricey plumbing fix.

Review 76 (2024-09-04 - Rating: 5)
Silas was knowledgeable, personable, and professional. I appreciate his outstanding service.

Review 77 (2024-09-27 - Rating: 5)
All good, a person answered the phone, prompt scheduling, quality work done on time as arranged.

Review 78 (2023-09-25 - Rating: 5)
We were extremely pleased with our experience with Roto Rooter today. Our technician (Marqui) arrived on time and was very professional, knowledgeable, and helped us to understand what was going on every step of the way. We highly recommend.

Review 79 (2024-10-13 - Rating: 5)
I had a clogged kitchen sink with a garbage disposal. They responded quickly and had a technician dispatched within an hour. Marcus was professional and thorough. He had everything he needed on site to fix it. He was straight forward about his diagnostics and I sincerely appreciate his transparency. It’s pricey but I genuinely believe you get what you pay for and I’ll gladly pay for their expertise anytime.

Review 80 (2023-06-29 - Rating: 5)
My experience working with Roto Rooter and their technician, Matthew, was phenomenal. I had an emergency come up after 10 pm and Matthew was at my house within 25 mins to address the leak + returned the next morning to continue the repair. Highly recommend!

Review 81 (2023-10-14 - Rating: 5)
The service was great! Anthony was very knowledge and was kind and explained the cause of our clogging issue as well as share tips on how to keep from having the same issues in the future. His professionalism was outstanding.

Review 82 (2023-04-18 - Rating: 5)
Required a water heater replacement to resolve a leak. Called several plumbers for same-day service without success. Roto-Rooter was able to support my same-day request. Scheduling was quick and easy, resulting in the technicians arrival shortly thereafter. After assessing the problem, the tech explained the scope of the repair and the cost. Upon my approval, he proceeded with the repair. He replaced the unit with one of much better quality and installed a safety tank, which was missing from the previous installation. This brought my system up to code. The installation took most of the day as the tech was methodical and took his time to ensure all components were properly installed and there were no leaks. Bottom line, Im confident that I wont have any water heater issues for a very long time thanks to the expertise and professionalism of Tamron, plumbing pro!

Review 83 (2023-12-09 - Rating: 5)
Anthony from Roto-Rooter did an amazing job fixing our leaking pipe in the basement. He was so friendly. I trust Roto-Rooter with my plumbing needs, always get a reasonable price.

Review 84 (2023-01-15 - Rating: 5)
Matt and Donovan arrived during the expected time window, after I received a heads-up call (from a real human) about 30 minutes before their appearance. Once here, Matt quickly figured out the issue and solved it, with minimal disruption to my house and my time. I was told beforehand what the cost would be, and notified that the work has a 1-year warranty as well.All in all, this was a very appreciated way to fix a problem, and for the speed, professionalism, and efficiency of the job, and am happy to say I will call again next time I need a repair.

Review 85 (2024-01-20 - Rating: 5)
This was an excellent experience. He arrived on time and the plumber was very knowledgeable and helpful. He gave me tips and information as well as took care of my problem. I highly recommend.

Review 86 (2024-01-18 - Rating: 5)
Silas was amazing and very responsive to our needs. He came after hours and same day! Glad he is part of a company we can count on when duty calls.

Review 87 (2023-12-05 - Rating: 5)
Had an emergency sump pump failure, arrived within the hour. Tim was awesome and easy going. He repaired and explained everything honestly and thoroughly. ASK FOR TIM WHEN YOU CALL.

Review 88 (2024-12-26 - Rating: 5)
Bilal from rotor outer was great and very informative thank you.!!!!!

Review 89 (2022-12-02 - Rating: 5)
I was very happy with the prompt and professional service provided by Roto Rooter and the plumber they sent (Esther). I had had a water leak in a pipe leading to the washing machine during the night. They were able to send a plumber the same day I called. Esther was professional, efficient, and kind in making the repair. I was pleased with everything about this,repair.

Review 90 (2024-01-02 - Rating: 5)
Big thank you to Silas and Kim. Having a backed up sink on New Year’s Day was the pits but you both made it so much better. Definitely worth giving Rotorooter a call if you have plumbing problems.

Review 91 (2023-10-06 - Rating: 5)
Jerson was outstanding today at our home visit for plumbing issues. He was quick and efficient, kind, professional and respectful and very knowledgeable. Would 100% work w him again.

Review 92 (2023-03-31 - Rating: 4)
They were incredibly easy to book and very convenient. The work was quick! So quick it felt kind of expensive—almost $300 for about 10 minutes. Still, if I’m ever in a pinch and need someone immediately, I will call them because they were so incredibly responsive and easy to work with them.

Review 93 (2023-12-02 - Rating: 5)
Art, Jose, and Doug are amazing workers to have. Positive & Fun to have with this company, they always get the job done. I appreciate their services! Thank you for all you do & Happy Holidays!

Review 94 (2022-03-20 - Rating: 5)
Roto-Rooter came out almost immediately after our hot water heater broke and flooded our basement. The technicians, Gabriel and Christian, were extremely professional. They did a great job replacing the water heater and really took the time to explain everything to me step-by-step. Jenny from the water cleanup team was also extremely helpful in assessing the damage that was done, as well as the next steps in the repair process. Fantastic service across the board from all three! Thank you so much!

Review 95 (2023-06-01 - Rating: 5)
Thank you Roto Rooter, you saved my day! I had another company install a new garbage disposal and kitchen faucet. Unfortunately they did not make all of the connections securely resulting in a leak. To make matters worse they did not return my calls to have the problem fixed. I called Roto Rooter and they were able to have someone come out within an hour of my call. Very friendly and professional, I wish I knew the name of the woman who took my call. She was very helpful. Kobe came out, diagnosed the problem, and had it fixed in minutes. Hes a good man! I will use Roto Rooter again because of the two of them. Well done Kobe!

Review 96 (2024-08-09 - Rating: 5)
Timely response and the professional technician stayed with it until he was confident the drain was unclogged..

Review 97 (2022-12-11 - Rating: 5)
We were faced with a plumbing emergency after hours on a Saturday. Not only was Donavon prompt and professional, he also went above and beyond to make sure the job was done right. He stayed at the site to ensure the problem did not reoccur and showed that he genuinely cared about fixing the problem correctly. This type of professionalism deserves recognition. Thank you for the exceptional care!

Review 98 (2023-12-12 - Rating: 5)
Matthew and Jose were very knowledgeable. They were very trustworthy which is unique in this business. I’ve experienced other companies who have reps who try to upsell or get you to purchase services that aren’t needed.

Review 99 (2020-08-30 - Rating: 5)
The Roto-Rooter guy just left my house. Brang is a younger guy, but no less a stellar plumber! It was a big job. I had an emergency leak, but a lot of places out of Tyson’s/Alexandria wouldn’t even come out until midweek, so last night I tried the 24/7 Roto-Rooter, which is, admittedly, more often newly licensed younger guys getting their feet wet (pun intended). And you know what? I’m pleased!! Others would have likely tried to convince me to break tile or change the shower configuration, but Brang understood I wished no such thing, so he broke the drywall in a tight closet corner, helped me move some built-in closet maids, and installed copper piping and a new rough box where and how I wanted it. He also smartly recommended adding in the local shut offs (which I smartly took him up on). The job took 4-5 hours, but that wasn’t any inconvenience compared to what it could have been. Brang did a great job, all for a $total bargain$ compared to what others in the area would have liked to gouge me for. Even the estimate was free (and if hadn’t liked their diagnosis or chosen to use their services, it would have still been free). The Roto-Rooter customer service people on the phone were very responsive, too — real live people with no touch tone menus whatsoever! Their website also offered a $75 off coupon to boot!! And — I didn’t expect this — when I paid, the work even came with a 1-year leakproof guarantee!!! Again, I’m very pleased, especially since lately it’s been hard to find good contractors for work around the house. Don’t be afraid to take a chance on these guys!!

Review 100 (2023-12-14 - Rating: 5)
Great service and they always aim to be most helpful. Silas has helped me several times with an project and has greatly put my mind at ease. Great job Roto team!

Review 101 (2023-04-14 - Rating: 5)
Firstly, the customer service department was professional and timely with getting a technician here. Secondly, our technician, ESTHER, was wonderful! She was very accommodating, knowledgeable, and professional. She explained the services her company offers. Even though we are waiting to complete the job, I will, without a doubt, use this company in the future for my plumbing needs.Mrs. McRae

Review 102 (2022-02-19 - Rating: 5)
I had a couple plumbing issues pop up on a Saturday afternoon. Roto-Rooter sent a plumber out within hours - he was knowledgeable and efficient. Price was a little high but worth it for the quick and quality job they did. Highly recommend!

Review 103 (2023-12-11 - Rating: 5)
Mandeep came out around 10:00 at night to help us with a main line clog that nobody else had been able to fix. He was quick, professional, and kind. I would request Mandeep again for any future plumbing issues.

Review 104 (2020-01-15 - Rating: 5)
Jonathan Davis was great. He was cheerful and courteous. I didnt even have to ask him to put shoe covers on! He was also very professional and competent. His attention to detail was excellent (zip ties for cable management!) and made sure everything was clean and neat. Great great experience. 100% recommend to anyone who needs their service.

Review 105 (2022-11-28 - Rating: 5)
Donavon was great! He was on time, explained the issues in details and got the work done with great quality! We no longer have clogged sinks thanks to Donavon - high recommend him for your plumbing needs!

Review 106 (2020-07-14 - Rating: 5)
I called Roto-Rooter on July 14, 2020 with the need to get service ASAP and in less than two hours the service man was at the location doing the work and he worked very hard to complete the job. I was out of state and he kept me informed of the requirements of the job. Although the service was quite pricey the job was done very well with a six month guarantee.I am not quite sure of the name of the service man, but he was very attentive and professional.Great Job!Thank you.Agnes

Review 107 (2022-07-01 - Rating: 5)
Its our first time of using their service. Brang and his teammate, Josh, did a fantastic job of resolving my issues. Theyre fast, professional, friendly, and honest. Especially, Brang has shown outstanding repair performance that really impressed us. Great service and THEY CAN GET IT DONE QUICKLY.😁

Review 108 (2024-01-05 - Rating: 5)
Silas and Esther were excellent to work with. They were efficient, informative, and friendly. Highly recommend if you’re going with Roto-Rooters.

Review 109 (2023-12-11 - Rating: 5)
Silas was great and I would request him for any future plumbing work at the office. He is definitely respectful, professional, and a really knowledgeableOf his craft.

Review 110 (2023-09-18 - Rating: 5)
Called and within an hour Donovan arrived to fix my flusher. He explained my options to me and gave me the freedom to pick without pushing. Fixed my flusher within an hour. Highly recommended.

Review 111 (2024-01-06 - Rating: 5)
Our technician Silas was very knowledgeable and went above and beyond to fix our plumbing issues. We will be using Roto-Rooter for our plumbing needs.

Review 112 (2024-04-23 - Rating: 5)
Jake was kind and knowledgeable. He did a great job to diagnose and find the problem other plumbers couldnt find. I def recommend.

Review 113 (2019-12-13 - Rating: 4)
Henry Guevara is very knowledgeable , courteous, professional and helpful. Within minutes of arriving he was able to tell me what needs to be done. He was able to answer and explain any questions I may have. I am happy to finally have a working plumbing without the water backing up to the inside drain pipe. I am happy that it came with Free Camera Inspection and a 6 month guarantee. I did have a big sticker shock though on how much it cost to unclogged the main sewer line I wasnt expecting it be that high. Of course, Henry explained everything to me clearly before he started the job. I am happy that I got a call within 10 hours of requesting for an appointment last night at 10pm. Overall I am happy with the service. Just shocked on how much it cost. Thank You Henry!!

Review 114 (2024-09-18 - Rating: 5)
Did a great job fixing my plumbing issues in the middle of the night. Highly appreciated it.

Review 115 (2023-01-04 - Rating: 4)
We had a pipe burst on Christmas Day and called around to about ten different plumbers in the area who said they worked 24/7 and provided emergency services. Roto-Rooter was one of only a few that answered and the only one who actually followed through with someone calling us back to get a plumber out to patch our pipe that same day (another place said they could send someone to diagnose the issue but it would be TBD on when they could fix it... Seemed like a scam). The Roto-Rooter plumber (Kobe) who came out was friendly and professional, worked quickly, and provided us with advice on next steps. It was pricier than expected (minus one star), but they didnt charge for a diagnosis and considering it was a holiday and we got same day service, the cost was understandable.

Review 116 (2023-11-03 - Rating: 5)
Donavon was the BEST. Showed up on time, was super professional, thorough and kind. Very clear on pricing up front and reasonable. This is the only company we will use for plumbing.

Review 117 (2019-11-20 - Rating: 4)
This would have been five stars if not for the price, which seemed high to me for a simple drain snaking. However, the service was excellent. I needed a tech right away and RR had someone rolling my way within the hour. The techs were efficient, and their work is guaranteed (for three years, I believe). Recommended, but get the price in advance to make sure youre comfortable with it and its competitive.

Review 118 (2014-10-16 - Rating: 4)
I scheduled a same day appointment and a technician showed up at my door about 30 minutes after my appointment window (4-6pm). Given that I live in Northern VA and he was traveling at rush hour, that is to be expected. I needed someone to unclog the drain in my tub-he was able to do this very quickly. The charge was a little more than I was prepared for, but it comes with a 6 month warranty and the customer service was great. While I am not thrilled with the price, I know that I am also paying to have a well-known company do the service, so the hit to my bank account is slightly less painful. Overall, would recommend this company.

Review 119 (2023-06-23 - Rating: 5)
The plumbers came after hours and were amazing! We had a huge leak caused by another plumbing company’s mistake and they fixed the problem immediately and connected us to a team to help with the water damage. We highly recommend them!

Review 120 (2019-10-19 - Rating: 5)
Jonathan Davis and Lawson were just the best!! One of the tickets were clogged in my house and there was a mess on the floor. These nice guys came by and were extremely professional while also being friendly as can be. They went over the amounts with me before starting service, and began service after I confirmed. We joked throughout the visit as they took plenty of time to help clear and sanitize the area completely. Somehow a plumbing visit became an enjoyable endeavor. They honored a website coupon for me as well. I will definitely call Roto-Rooter if I ever have another plumbing need. Thanks guys!

Review 121 (2024-10-06 - Rating: 5)
I had never seen such a fats successful service ever.After I gave them a call the technician arrived at my door with in 40 minutes. The technician is so polite, easily understandable, & professional. Thumb is up for his professionalism.

Review 122 (2019-11-27 - Rating: 5)
Matthew was thorough, knowledgeable and fixed my issue fast. Before beginning the work, he walked me through the problem, explained the process of what had to be done and why. He was very professional, pleasant and clearly cares about customer satisfaction. Excellent technician - thank you Roto-Rooter for sending one of your best.

Review 123 (2023-11-21 - Rating: 5)
I was very impressed with the knowledge of the technician. He was very professional and helpful. He educated me on how to spot the danger areas of my water heater and sump pump.

Review 124 (2019-12-16 - Rating: 5)
Very satisfied with the experience. Toilet was clogged in the main line. Plumber was at my front door within 3 hours for a free estimate. Initial quote was about $800 to take the toilet off and snake the line. That was pretty outrageous considering that another plumber offered to come later for $83. I turned the guy down, but he came back a few minutes later and told me he could do it for $100. Done! He had the clog out in a few minutes and recommended a camera inspection to get to the root of the issue. Less than an hour after I left, was at my door for a free camera inspection. The news wasnt great, but at least I know now. Overall great experience and great value... after a little haggling.

Review 125 (2020-07-13 - Rating: 5)
We JUST had work done! We needed excavation and repair of our basement plumbing. They quoted us the best price and went above and beyond what we expected them to do. Barry and Larry were exceptional! They double checked their work to make sure it was done right! They were also friendly and extremely professional! Well be using Roto Rooter moving forward! Thank you Barry, Larry, Gerald ( the guy who created the work proposal) and his manager... cant remember his name. Were forever grateful for your the exceptional service and experience.

Review 126 (2021-10-28 - Rating: 5)
I called Roto-Rooter to come out and unclog a basement drain that was creating a backup. Marqui showed up promptly and was extremely courteous and professional. After the repair was done I spoke with him about returning for additional work on the copper pipes connecting our water heater. He gave me a reasonable quote for the work and I’m definitely going to have him come back out.

Review 127 (2019-10-26 - Rating: 5)
Marv from Roto-Rooter came over to do a warranty sink unclogging. He was very through and didnt cut any corners to make sure the drain was cleaned out correctly. Marv is very courteous and professional and takes care of your home like it was his own. We are very pleased with the service he provided.

Review 128 (2024-11-22 - Rating: 5)
Jaime Moreno was a true professional and an honest man. I would without hesitation recommend him to anyone in need of plumbing services .

Review 129 (2023-09-11 - Rating: 5)
Our gutter drains appeared clogged. Technician examined the where the downspout entered and discharged from the underground conduit/pipe. Based on his assessment he provided options, pros and cons of each possible remedy and all associated costs. Exactly what I need to make a decision.

Review 130 (2024-09-16 - Rating: 5)
Great job tech was professional and did a great job installing dishwasher

Review 131 (2019-11-24 - Rating: 5)
Roto-Rooter responded quickly and were able to come right away and fix the issue. They were also able to let me know what repairs will need to be done in the future so we wont be caught off guard again! Our plumber was very professional and explained everything that needed to be done.

Review 132 (2023-12-11 - Rating: 5)
Silas did an excellent job taking care of our sump pump and water heater. We’re very grateful that he came promptly and was very professional

Review 133 (2018-02-22 - Rating: 5)
I was so impressed with the professional, knowledgeable, polite (and nice ) service tech, Jamaal, who came to our house to work on clearing our very clogged drains. He showed up promptly and did a great job!! Congrats to Roto-Rooter for having such a great representative of your business!! My best plumbing experience to date. Lived N Virginia my whole life

Review 134 (2019-03-11 - Rating: 5)
Their technician came out within a couple hours of my request and did a fantastic job correcting the issue. It was fast and reliable, and our home has never had such great water pressure. They were very professional and the rates were incredibly reasonable. Would recommend to anyone to use this company for any plumbing issues you may be having.

Review 135 (2019-09-24 - Rating: 5)
We had a plumbing emergency on Sunday evening, glad there was a technician available at such hour. Marv did a great job. He arrived within an hour of us placing the call and fixed the broken faucet. Pleased with overall experience and customer service.

Review 136 (2022-04-01 - Rating: 5)
We originally called RR to come to our to unclog the drain. They ended up having to snake our drain. This did lead to another leak that was caught after RR left. I called them the next day & they were out at our house within an house. They located the hole & fixed it(it was not an easy fix). Their service was excellent and very professional. We’d recommend them.

Review 137 (2019-12-17 - Rating: 5)
We needed some plumbing work done for one of my bathrooms. Roto Rooter sent out John Monaghan and he provided us with excellent service. He pulled everything apart as needed and was able to discover the problem. All this was done within an hour. I could see the professionalism and extra skill set that Roto Rooter provides for its consumers. Thank you for your service. I heard they were the best and they did not disappoint.Thanks Again

Review 138 (2018-06-29 - Rating: 5)
The job was well done; and Devon conducted himself in a most professional and pleasant manner. We do not like the price, however. $560 for 40 minutes is exorbitant. I understand that Roto-Rooter charges a fixed price for each job category, independent of difficulty of length of time. Still, this price was double our earlier experience. A year earlier, a reputable plumber did the same drain clearing job using a long augur for $225.

Review 139 (2023-10-05 - Rating: 5)
Donovan was great! He was quick, personable, and efficient! I would definitely reach out to him again if we need plumbing services!

Review 140 (2019-12-08 - Rating: 5)
RotoRooter helped us so quickly when our basement flooded right before a thanksgiving party. Dustin was at our house about 30 minutes after we called. He successfully diagnosed the issue and fixed it within the hour. He was very nice, helpful, and answered all our questions. We greatly appreciated the quick response and expertise!

Review 141 (2021-08-13 - Rating: 5)
I called Roto Rooter to install a new faucet that was a little more complicated to put in than originally I thought. Joe came by within the designated time, and was friendly, efficient, and professional. He was very quick but thorough at the same time. The pricing for parts and labor was very transparent, which i appreciate after some other bad experiences with a local plumbing company. I used Roto Rooter to install a kitchen sink and disposal before and the work has stood the test of time after many years. I plan to use them for another job soon. Highly recommend them!

Review 142 (2022-11-12 - Rating: 5)
Donavan and Matt were awesome and super professional plus friendly!! They did a fantastic job from explaining everything to detecting the issue and fixing it. Very grateful that they could help us out. Would totally recommend to family and friends. Thank you, guys! The best in the business!

Review 143 (2019-10-27 - Rating: 5)
Brang, our Roto-Rooter guy was courteous, friendly, and very thorough with his diagnostics and repair of the leak in our kitchen ceiling. Greatly appreciated the quick service. Also, the young lady who updated my account information and scheduled the appointment was very helpful and kind. Thank you!

Review 144 (2024-10-15 - Rating: 5)
Marcus was fast, on time, professional. Got the job done.

Review 145 (2023-04-27 - Rating: 5)
Ester - RN49460 - was awesome. First of all she was very professional and a joy to work with. Very knowledgeable and was able to quickly diagnose our slow drain issue. PLUS, she made recommendations on how to prevent the issue in the future.

Review 146 (2019-12-30 - Rating: 5)
Marv Johnson came and took care of a drain problem we had. He was very respectful, knowledgeable and well informed. We were very grateful for his help and kind nature. Should we ever have any other plumbing needs in the future, we will certainly use him again. We strongly recommend him.

Review 147 (2023-04-08 - Rating: 5)
Esther was timely and very knowledgeable about the issue I had with my faucet. She explained everything thoroughly. I will definitely be requesting her assistance again for future plumbing repairs.

Review 148 (2020-11-10 - Rating: 5)
Terrell and Sean were a dream with their water restoration skill set and knowledge. They came with a positive attitude and ready to work to keep my home dry and mold-free after a toilet overflowed. They walked me through every step and made me feel like I was in good hands. Honestly, I couldn’t have asked for a better duo during an emergency. I will 10/10 call Roto-Rooter again just because of the service, knowledge and customer care given to me by Terrell and Sean. Thank you both for everything!

Review 149 (2018-09-05 - Rating: 5)
David and Brandon were very quick to get to work and did a professional job. Both were pleasant, easy to talk to, and informative. I could not have hand-picked better technicians. Of course, as noted by others, the sticker price is a little surprising, but considering the warranty and their sincerity in doing the job right, you get what you pay for; and in this case it is money well spent. Thank you guys!

Review 150 (2024-11-13 - Rating: 5)
Updating review due to second appointment.Marcus installed a water regulator today. He was very professional and trustworthy. He also provided me with great information about the service and answered all of my many questions. I am very satisfied and highly recommend Roto-Rooter! Also, their pricing is very fair and transparent!Kristhian was wonderful, very professional, kind, and efficient!

Review 151 (2020-01-14 - Rating: 5)
Garbage disposal didnt work this morning so we called that morning. Less than an hour later, a couple of employees, Jonathan and Matt, showed up at the house to fix it. It only took them a few minutes and was affordable. There were no gimmicks or extra costs tacked on. They were very upfront with everything and were extremely pleasurable to interact with. My husband and I quite enjoyed the conversation and company of these two gentlemen. Great personalities and very polite and professional!

Review 152 (2019-11-15 - Rating: 5)
Roto-Rooter is expensive to me but worth it. They were very professional, clean, and respectful of our home. Best part: quick to arrive. They communicated clearly with each step they were taking and didnt feel pressured to any big decisions on the spot. I will use them again for line-cleaning. Their techs did a nice job and clean up after themselves. Clearly a pro-level operation here.

Review 153 (2023-12-22 - Rating: 5)
Silas is amazing! Super personable, respectful, and above all knows what to do to remedy all plumbing issues. Highly recommend - ask for Silas!

Review 154 (2019-12-30 - Rating: 5)
Shawn Jackson came by to take a look at some plumbing issues I was experiencing in my home. He was extremely professional, knowledgeable, and was able to quickly diagnose and fix the issue. He provided excellent customer service and will be my first call if I ever experience any other issues in the future.

Review 155 (2018-12-12 - Rating: 5)
I had a very good experience with Roto-Rooter. The technician that came to our home, Jamaal McAfee, was excellent. I had investigated our issue before he came and had some ideas on where the problems lay. He listened attentively and came up to speed very quickly. More important, he was able to bring his own expertise to the discussion and brought ideas I had not thought of. He worked diligently and effectively and was able to rectify a rather long-standing issue. There was no sense of taking short-cuts; he stayed late to ensure the job was done completely. Jamaal is a credit to your organization.

Review 156 (2024-10-06 - Rating: 5)
Very satisfied with the service! Quick, thorough and honest.

Review 157 (2021-08-16 - Rating: 5)
Marqui was very professional and friendly. Explained everything in detail and the pricing up front. Knowledgeable and great customer service!The company also called to keep me informed of the estimated time of arrival and when they were 30 to 45 minutes out to arriving. Same day service- quick- didnt have to wait all day.

Review 158 (2018-01-25 - Rating: 5)
The Roto-Rooter representative, Jon Carucci, was beyond excellent. He was thorough in his review, explanations and recommendations. He took time to make sure I understood completely and answered all my questions. He did not try to sell, or up-sell, anything. He simply came from a place of service. In fact, he recommended that we throw out expensive choices because they did solve the problem. He gave me his personal cell number in case I had future questions or issues. I felt informed and completely satisfied with the professional and caring attention I received from Jon.

Review 159 (2023-09-18 - Rating: 5)
Roto-rooter was great. Donovan was super knowledgeable, very professional, and did good work quickly. Would definitely use Roto again!

Review 160 (2019-03-15 - Rating: 5)
The service was great. I would not hesitate to call Roto-Rooter again for cleaning my drains. After the basement drain was cleaned, the drains all over the house worked noticeably better, something that had not happened when cleaned by others. Jamaal, the service person did a thorough job and very courteously responded to all my questions.

Review 161 (2023-10-16 - Rating: 5)
Even on a Sunday, Roto Rooter techs (Josh & James) arrived on time and did excellent workd. The entire team kept me informed with timely communication

Review 162 (2017-04-20 - Rating: 5)
Diego Diaz did an amazing job! Before the appointment he took a look at photos of my leaking sink to give me an accurate estimate of the repair costs and timeline. He understood I had a tight window in order to make it to work, showed up right when he said he would, and completed everything within an hour, despite being a larger scope of work than it originally appeared. He was polite, professional, and explained everything well. Thanks Diego - I would definitely like to work with you for any future plumbing issues in N Virginia!

Review 163 (2019-09-10 - Rating: 5)
My shower drain was backed up and not draining properly. Water was just sitting in the shower and I couldn’t use it. I called Roto-Rooter and as usual, they were available to help. I requested service after work and was told “no problem”. My window of time was 8-10pm on a Monday night and they showed up shortly thereafter. Roto-Rooter gets the job done professionally. They are expensive but the service and the level of experience is exceptional. Henry Guevara came to my home this evening. Henry was professional and knowledgeable. He assessed the problem and was able to fix the problem in minutes. He provided great customer service. Another satisfied customer. Thank you Henry and thank you Roto-Rooter.

Review 164 (2020-11-05 - Rating: 5)
Frank came out promptly and was great to work with. He quickly identified the issue and when explaining to me what the problem was he was clear and made sure that I fully understood the problem. Frank then made the fix and stayed for a couple minutes after turning the water back on to make sure there were no secondary issues causing a leak. I would highly recommend Roto-Rooter. Their swift action made dealing with a late night leak problem much less frustrating than it could have been!

Review 165 (2024-08-17 - Rating: 5)
The tech was efficient and diagnosed the problem promptly. He cleared the problem up quickly.

Review 166 (2019-10-12 - Rating: 5)
Carlos was wonderful. He worked tirelessly to resolve my problems and worked with me to get it done at a price I could afford. He also made recommendations to resolve some other plumbing problems that I will have to deal with before too long. I was very satisfied with the work he performed, the time it took and his explanation of services. Thank you!

Review 167 (2018-12-22 - Rating: 5)
Cannot share how happy I was with this service. Mike P. was sent out after a previous plumber, the previous day, told us we had a collapsed sewer line and would cost thousands...Mike came out, ran his camera and found no such thing. The final issue was some oil build up and tissue clogs. He charged nothing, told us what to do to clean it out and fix it and helped us arrange some water jetting. Long story short, he was truthful and accurate, even if it meant a lower commission/sale for him. It is GREATLY appreciated, and more importantly, I trust him.EDIT (21 Dec 2018): After Mike P., the following day Josh (#3970) came out to do the hydro-jetting. He was exceptionally professional, courteous, and was happy to explain every step of the process to me. He showed me the jetting, the post-jetting video, and pointed out and potential problems. Also gave me great advice on maintaining my pipes (its an old house) in the future. Were relatively new to the area and I know very little about plumbing, Mike and Josh were knowledgable, explained everything to me, and saved me expenses wherever they could. As I highlighted above, both of these men earned my trust by putting my interests above their own. Im definitely a roto-rooter customer now.

Review 168 (2020-07-13 - Rating: 5)
It started with our drain in the basement backing up for the second time in about three months. We did not call a plumber the first time because we thought we had resolved it on our own. Today, however, we decided it was time to call a plumber. Emanuel, from Roto Rooter showed up and assessed the situation and began working. He first ran the snake to break up the clog and once that was done, he ran the camera to see why the clog happened in the first place. Turns out, the previous owners of the house left a seven foot piece of an old snake coil that had broken off and fell down into the lines. Everything was getting caught on it. The cable was 38 feet into the sewer line. Emanuel spent the next two hours trying to remove it - which he DID !!! I cannot say enough about Emanuel! He was courteous, explained all our options, allowed me to watch while the camera was being used and take needed photos.Most of all, he worked tirelessly on a Sunday afternoon into evening to restore our lines. He could have told us after trying a time or two that he just couldn’t get it out but he kept at it until he got that cable out.He saved us THOUSANDS! If he hadn’t gotten that cable out, our only other option was to dig as this problem was not going away ! His hard work and perseverance paid off - for US !Payment was fair and worth every penny !!!If you need a great plumber, Emanuel is your guy !!!!PS. I wish I could show a photo of what he got out of our lines !!!!

Review 169 (2019-12-02 - Rating: 5)
Marv showed up and discussed our options. Before Marv showed up, two other plumbers had supposedly fixed the clog but the plumbing still winded up clogging a couple days later. Marv went beyond the distance of resistance of the snake to ensure the clog was cleared. He even offered a discount and they had included complimentary video to guaranty the clog was clear. Great service and awesome customer service from Marv.

Review 170 (2021-02-28 - Rating: 5)
Marqui came to my house on time. He was very professional. He allowed me to help him trouble shoot and included my opinion in several options to fix a small hole in my hot water line. Marqui worked quickly and cleaned up so that you would never know there had been a problem. He is an excellent plumber. I highly recommend him and Roto Rooter.

Review 171 (2018-03-06 - Rating: 5)
Called Roto-Rooter late in the afternoon with a toilet problem. They were able to get a plumber out to our home within a couple of hours. Our plumber, Zach noticed only fixed our issue, he identified another issue and asked us if we wanted him to take care of that as well. We did want him to and he proceeded to take care of all our needs in a timely manner and for a fair price. Great job Roto-Rooter!

Review 172 (2024-04-23 - Rating: 5)
Great experience with Jake at Roto-Rooter plumbing. He explained everything in great detail and I am pleased with the visit.

Review 173 (2019-11-14 - Rating: 5)
Plumber Marv Johnson came out and saved the day. Our drain was completely clogged. He came so quickly after we called. It took very little time for him to clear it all out and let us know the cause so we wouldnt do it again. He was very respectful of our house, going out and in the back door by the kitchen in order to not walk through the rest of the house, even though we said we didnt mind. Great service overall!

Review 174 (2021-01-23 - Rating: 5)
Shawn was an excellent service technician for a plumbing problem we ended up having after our third day living in our new home. With zero experience working with pipes he was respectful of all the questions I had and gave me an quick and accurate quote of the work to be done. Our old 1971 rusted iron main sewage pipe running vertically from the ceiling into the ground in our basement developed tiny gaps at various joint sections. He cut out most of the old sections out and replaced it with new PVC piping, letting me observe and learn along the way. The only complaint I might have is that it was fairly pricey, about $700. As my first time hiring a plumber I do think I leaned a lot however, and he did give me the quote right away so I was not surprised when the time came to pay. Thanks for the thorough job Shawn.

Review 175 (2019-09-19 - Rating: 5)
Today Marv Johnson is my hero! We had a terribly clogged kitchen sink drain and he worked hours to fix it. He even left my house after working for 2 hours and then came back (after all his other jobs) to finally resolve the issue. It was a terribly clogged pipe down in our basement. I was so impressed by his determination to resolve the issue and his thoroughness and explanation of each step and possibility. He finally completed the job at 8:15pm and I just want you to know - he was the best! I will definitely call him again.

Review 176 (2020-07-14 - Rating: 5)
Our issue ended up being more than just a clogged drain line. Without having done the camera view of the pipe We wouldn’t have been aware of a break in the main line!With Zakk doing the repair and the camera tech checking the remaining line to the septic they found that the slope in the pipe had been affected as well and no longer sloped to the septic with the proper slope.Communication along with photos showing the discovered conditions assured us that the work was necessary and repairs were correct.We appreciate Roto Rooters ability to complete the work quickly and professionally.

Review 177 (2013-02-11 - Rating: 5)
Roto-Rooter was the only one of four companies contacted who was able to provide emergency service on the same day we needed them and without a service call charge! I was pleased with the pleasant, helpful manner in which my initial call was handled. The service technician, Anseim, was professional, knowledgeable and efficient. He repaired the leak that was the reason for our call in a timely fashion. He also diagnosed and repaired an ongoing problem at the same time. The company is fortunate to have such a dedicated, hard working employee! I would definitely use their services again! Thank you for saving us all from what might have been a long weekend without water in our home.

Review 178 (2023-01-22 - Rating: 5)
Donovan was AMAZING! He was so friendly and explained everything he was doing as he was doing it. He answered all of our questions and our dog absolutely loved him as well! Highly recommend Donovan to anyone!

Review 179 (2019-08-26 - Rating: 5)
Roto-Rooter was very responsive and got the job done right...on a Sunday morning, no less. Henry Guevara took the time to properly assess the issue, get the job done right, and made the extra effort to clean up thoroughly after he completed his work. Roto-Rooter did a great job coordinating internally with their restoration service, as well as with homeowners insurance.

Review 180 (2021-08-28 - Rating: 5)
Joseph H. is an incredibly hard worker. He goes the extra mile and will ensure you are 100% satisfied with the job. Good plumbers are hard to come by; he is among the best. Roto-Rooter is doing a great job picking and retaining professionals - the mark of a great company.

Review 181 (2021-06-27 - Rating: 5)
Kobe is the best plumber I have ever worked with! He saved me over 600 dollars. It’s rare to find some one who truly cares for his costumers more than money. He even taught me future things to try for other plumbing issues. Will use him for all future problems and project for sure. Went above and beyond my expectations. Highly recommend.

Review 182 (2018-07-14 - Rating: 5)
We were extremely impressed and delighted with the outstanding and excellent work provided by RotoRooters Mr. Henry Guevara. Mr. Guevara did a very thorough and complete diagnostic and analysis, was very professional and friendly, and was truly exceptional about explaining to us about what the origins and solutions of the plumbing issues we were experiencing were. We would very highly recommend Mr. Guevara and his services, and for his remarkable dedication.

Review 183 (2023-09-04 - Rating: 5)
Jason did a great job replacing my toilet that had a hair-line crack in it. Very responsive overall, clean, and quick. Thank you!

Review 184 (2018-06-04 - Rating: 5)
Zakk S, Chris (of Plumbing), and Perry Hernandez (of Restoration) came out to see our home and provided very detailed explanation, diagnosis, and estimates for our problem. They are the most friendly, professional, and knowledgeable in terms of figuring out how pipes might have been incorrectly installed so we can communicate with our builder under our 2year plan. They were very patient, timely, and most importantly very honest in the diagnosis. The no-fee initial visit was very attractive as compared to others on the market . Would highly recommend them and TRUST in them over any others. Thank you again !

Review 185 (2021-09-14 - Rating: 5)
I had a plumbing emergency after hours on Monday night. The plumber was at my door about an hour after I called! Joseph is a top-notch plumber and he is as professional as they come. Pricing was more than reasonable considering the circumstances. They even give you exact pricing before they start working! Dont bother calling around, just go right to these guys.

Review 186 (2023-01-15 - Rating: 5)
Excellent in all respects. Had appointments when I needed them, kept me informed about arrival time, quickly found my leak, and had it repaired very shortly thereafter. Marqui was polite, clear in his explanations, and made sure to leave everything clean and dry. Exactly what I needed.

Review 187 (2019-02-24 - Rating: 5)
We called Roto Rooter early in the morning and had a plumber at our house within 60 minutes to take care of our backed up floor drain. They were polite, professional and precise in handling the situation. We will definitely use them again if we have any plumbing and drain issues.