Roadrunner Air Conditioning Heating & Plumbing

Located in Santa fe, New Mexico

Address: 27482 I, 25 E Frontage Rd, Santa Fe, NM 87508

Phone: +1 505-557-1851

Rating: 4.6

Services

Online estimates
On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-13 - Rating: 5)
Juan and Kibsaim did great work. The job looks very clean. They were friendly, professional, and respectful of our space as much as possible.

Review 2 (2025-01-05 - Rating: 5)
Had a heat pump system installed in December, the process was really well managed by the project manager Steven Booth. Kept me in the loop, walked me through the options, and listened carefully to what my needs & desires were when it came to the size and type of system to install. That saved me money and gave me a system that suits my needs well. Julian and Bryan did a great job of installing, and did some post install troubleshooting promptly and skillfully. The whole thing took about a week, and everything is working great.

Review 3 (2024-11-19 - Rating: 5)
We had a central heat/air heat pump installed. The entire process was positive, efficient and effective. Steve provided the front end effort to find the right solution and get the process started as well as following along through the installation process. Our installation team of Horacio, Reuben and Bryan were excellent. They were professional, friendly and communicative. They took the time to explain where we were in the multi-day process. They asked questions to ensure we were aligned with what they would do. We also had some good laughs together. The unit works great and we are delighted with the outcome.

Review 4 (2024-11-22 - Rating: 5)
I called Roadrunner to get some repairs made to our heating system. I was able to get an appointment the next day. Justin arrived on time and was quickly able to diagnose the issue. He did a great job of explaining what the problem was making the repair. This is the second time that I’ve called on RR and both times I’ve been completely satisfied with the results. I highly recommend them for your plumbing needs.

Review 5 (2024-12-20 - Rating: 5)
Reuben and Horracio just installed a mini split in my house. They are professional, highly knowledgeable, and extremely efficient workers. They even left the work area cleaner than they found it! Previously, Gus spent time diagnosing a problem I had with a mini split from a different manufacturer. He was also highly knowledgeable and helped me find a solution. With workers like Reuben, Horracio, and Gus, its easy to see why Roadrunner is a Diamond Elite Premier Mitsubishi company. I dont hesitate to recommend them at all. Thanks for the great service!

Review 6 (2024-12-16 - Rating: 5)
I took my time to leave a rewiev to check how the multi zone mini split was working.It’s incredible!And I need to say that starting with Tim, we received an amazing service, he took the time to come to my house walk trough all what I want it, give me advice make sure that I understood and guide me trough every step.Then, Horacio, Reuben and Joel came to my house to work in the installation, they are not just professionals but also incredible human beings, respectful, patience, and fun to be with! We had a really good time with them at our home. They were always in communication about timing and what they were doing.We sincerely miss them at our home!I will definitely work with them again and recomend them.Thank you so much for the service you all have provided to my family!My dog missed them too!

Review 7 (2024-11-21 - Rating: 5)
Roadrunner install of a mini split heat pump system was superb from conceptual design to completion. Jason Vigil completely and clearly guided us through the equipment selections, unit placement, installation procedures, warranties, and payment options.The install was professionally and meticulously done. Juan and Kibsaim are excellent technicians! They worked carefully and quickly and clearly explained how to operate the system. They deserve a pay raise!Roadrunner’s electrical contractor, Loya Electric Inc. also excelled. 5 Stars.Thanks, guys!

Review 8 (2024-12-11 - Rating: 5)
Roadrunner is a fantastic local owned / run company with outstanding service to its customers. They dealt with a tricky duel furnace failure.... and the amazing Gus / tech was patient, thorough and got to the root problem. Excellent Grade A service .

Review 9 (2024-11-10 - Rating: 5)
Justin was so awesome! Right before a big snowstorm, he managed to get our new boiler put in in record time!I also really appreciated that he explained everything to me thoroughly , even though I knew nothing about boilers.The office was also great, they returned calls immediately, provided a estimate that was detailed and clear, and scheduled Justin within just a day or two.

Review 10 (2024-11-01 - Rating: 5)
I had a plumbing leak and called Roadrunner and they had a plumber at the house within an hour. Justin was great. Very friendly, professional and competent. Importantly, he didn’t try to turn the problem into something bigger than it was.

Review 11 (2024-11-01 - Rating: 5)
Justin was prompt, arriving at the beginning of my service window. He fixed my radiant heat boiler while explaining what had happened. He had parts available without leaving my house. He did not try to sell me a new boiler like competitors had done, which I really appreciate. I plan to use Roadrunner again for future plumbing and HVAC needs.

Review 12 (2024-11-13 - Rating: 5)
We engaged Roadrunner for a mini-split installation. Had a great experience from beginning to end. Steve Booth led us through several design iterations until we settled on a system that met our needs and budget. Mauri, Reuben, Brian, and Kebsaim were fantastic on the installation. Good communication, excellent problem solving, great respect for our personal property, superb attention to detail (especially cleanup!), and really professional, efficient, and capable work. We are really happy with the results.

Review 13 (2024-10-09 - Rating: 5)
Super job, start to finish! We were pleased with the care that was taken to develop and explain the design for our home, the care that was taken to keep on schedule and to clean up on a daily basis, and finally we are happy with the operation of the units, the receipt of the closeout paperwork and the final invoice, and with the instructions we received on how to claim State and Federal tax credits. We highly recommend Roadrunner and its heat pump heating and cooling system.

Review 14 (2024-12-11 - Rating: 5)
A mini split installation was recently completed at my home in White Rock by Roadrunner Air Conditioning. The technical design staff of Steven Booth and Sarah Work provided several cost effective options that fit my criteria and budget. The installation crew including Juan, Bryan and Alcides was also a pleasure to work with. They were efficient and polite, completing the installation in just 3 days.

Review 15 (2024-08-24 - Rating: 5)
These guys were AMAZING! Good communication, on time, polite, professional, respectful, went out of their way to be sure things were clean each day when they left. We had to have two units completely replaced and they did an amazing job. Took the time to walk through using the system with me. Had five companies come to us in Rio Rancho and Roadrunner had by far the best price. Highly, highly recommend.

Review 16 (2024-09-02 - Rating: 5)
We loved working with Roadrunner and Steve! They were professional, showed up when they said they would, did the work for the price quoted and have been great about follow up. One of the things that Steve does that makes him stand out is to help folks with the forms that need to be filed for the tax rebates from both the State and the Federal government. The owner has to fill them out but Steve talks you thru what you will need and shows you things in detail.Plus he is great in his final close out visit and shows you the ins and outs of the systems. I would highly recommend using Roadrunner and Steve!Gwen Gilligan

Review 17 (2024-11-27 - Rating: 5)
Justin with Roadrunner was awesome: efficient, clear, and upfront about the service we needed. Fixed our radiant flooring issues in an hour and fifteen minutes—including needing to go get a replacement part

Review 18 (2024-06-12 - Rating: 5)
Highly recommend Roadrunner.I would first like to thank Horacio and Alcides, as well as Derek.We had a ductless Mitsubishi mini split (heat pump) installed by Roadrunner.We got quotes from a few companies. Roadrunner was clear choice just from time spent providing quote. and answering our questions.Amazing company! Estimate visit and paperwork were thorough, they answered questions and checked in with us before install, no stress during installation, very neat, cleaned up after (including wiping down unit).Highly recommend Roadrunner.

Review 19 (2024-07-24 - Rating: 5)
I recently had Santa Fe’s Roadrunner Air install Mitsubishi floor type air conditioners in the sunroom of my home in Los Alamos, NM. The team from Roadrunner was lead by Justin and included Horacio, Ruben and others. They were outstanding. They were skilled, very capable, and polite when asked, what were probably, elementary questions.Our project was skillfully planned and followed throughout the installation by Steve Booth (a PhD, of course, in Los Alamos). He is retired from the Los Alamos National Laboratory and is excellent at analyzing the requirements and matching them to the available Mitsubishi air conditioners. Clearly Roadrunner and their customers are very lucky to have such technical expertise.I recommend Roadrunner and Steve Booth without reservation.John C. Hopkins

Review 20 (2024-11-21 - Rating: 5)
I personally want to thank your valuable employee, Gus for his expertise, dedication and professionalism. He diagnosed the problem, contacted AMP Electric and they appeared the next day and my cable is restored. Thank you, GUS !Sincerely,Ming

Review 21 (2024-04-04 - Rating: 5)
My husband and I hired Roadrunner to replace our gas furnace with a heat pump system so that we could have air conditioning in the summer as well as heat in the winter. The system was installed a couple of days ago and we are so pleased with the quiet operation of the Mitsubishi air handler and the warmth that the heat pumps provide.The service provided by Julian and Juan was fantastic! Though the installation took longer than expected due to a delay in the shipment of a part and an issue with getting our Nest thermostat to connect to the Mitsubishi system, I was impressed with how they kept us informed of where they were in the process and how they did their best to minimize any discomfort. They did a great job of cleaning up at the end of the day and made sure that we were happy with the placement of equipment and sealing/insulation around wall intrusions. Julian even delayed his planned time off by a couple of days so that he could ensure that everything was working properly for us. It is rare to see that level of dedication to a project and to a customers satisfaction, and we really appreciated it!The staff at Roadrunner was great to work with and we would highly recommend them to anyone looking to replace their heating and cooling systems!

Review 22 (2024-10-31 - Rating: 5)
I just had Justin M. out to fix a bunch of minor pluming issues.He was great in resolving ALL my issues and educated me on some things that I was doing that contributed to my problems. He also proposed an ion hydroflow attachment to further assisat in reducing my hard water problem. Its great to have someone who has pluming expertise!

Review 23 (2024-05-29 - Rating: 5)
Our project was a little more challenging as we did not want any of the refrigerant lines exposed. This required routing the lines through the roof parapets and interior walls. I wont try and name everyone who worked on the project but the lead was Julian Martinez. He and his crew did a great job of keeping the work moving with minimal disruption. Everyone was respectful of us and our house and worked to assure they addressed any concerns we had. Couldnt be happier with Road Runner and the crew. Additionally Steve Booth, who performed all the design work including load calculations, was great to work with as well.

Review 24 (2024-09-12 - Rating: 5)
Really impressed with the team, their quality of work, and their attention to detail. They installed a mini split system for us—the units look great, and the team finished ahead of schedule. Would 100% recommend

Review 25 (2024-06-06 - Rating: 5)
We just had Roadrunner install a Mitsubishi mini-split system in our house in Abiquiu, and I have nothing but good things to say about them. It was an excellent experience all around, from the initial consultation, to design and installation of the system. The pricing was fair, and their status as a Mitsubishi Diamond Elite contractor means we get an even better warranty than we would with most other companies. Their installers—Julian, Kibsaim, and Justin—were an excellent team, showed up on time, worked quickly, did quality work, and actually got the project finished a couple days ahead of schedule. I would not hesitate to hire them again, and actually already have them working on a quote for fixing up some water filtration issues left from the previous owners of our house.All around an A+ experience. I highly recommend them!

Review 26 (2024-12-27 - Rating: 5)
Julian and Brian were professional and timely. Great attitudes and demeanor. I would use them again.

Review 27 (2024-04-19 - Rating: 5)
Roadrunner installed air conditioning when I was out of town, five mini split units. If I hadnt known, I didnt have air conditioning before. I would never have known they installed it. The house was spotless. The job was perfect and they even painted the covers to match exactly the stucco on my home. I was not here, but they seem to be very professional about Being in my home ,always locking up at the end of the night. I would highly recommend this company to do work.Id like to thank Mauri, Guz, Justin and Julian, what a great job!!!

Review 28 (2024-01-28 - Rating: 5)
Will be using Roadrunner for all my future heating and plumbing needs. Unlike other companies Ive used, this place not only actually shows up, but they show up on time and confirm the appointment the day ahead. So far I have had a water heater and mini split installed by Roadrunner. The people here are professional, knowledgeable, helpful, and friendly. Highly recommend.

Review 29 (2024-02-09 - Rating: 5)
We love our mini-splits healing and cooling system. The heat in our house during these winter months has been warm and comfortable. The process of interacting with Roadrunner staff was seamless and unintrusive. They came and did their job at each stage of the installation. Steve guided us the entire way through and we are grateful for the handling and care and attention. We were even instructed about how to get a tax break. We would highly recommend this product and the Roadrunner service.

Review 30 (2024-05-11 - Rating: 5)
Just had Mitsubishi splits installed by Roadrunner. Design engineering from Stephen was thorough and spot on. Project took two days and was right on schedule. Horacio, Alcides and Justin did the work, and they were friendly, efficient and extremely neat. Highly recommend Roadrunner. We’re ready for a hot Summer!

Review 31 (2024-04-09 - Rating: 5)
My wife and I had Roadrunner install a three room mini-split sytem at our house in El Dorado which required the removal of a large wall-mounted evaporative cooler and some serious exterior and interior wall repair after that. What a fabulous job and what a bunch of friendly, professional, and thorough people! We were beyond impressed. You may pay a little more for their expertise, but you get what you pay for. We highly recommend this knowledgeable outfit consisting of Steve, Joel, Mauri, Gus, and a few others.

Review 32 (2024-05-17 - Rating: 5)
Very knowledgeable group, excellent service. I got a relatively simple system installed with a single outdoor unit and a single minisplit inside. The whole team is terrific, from Steven Booth who set it up and explained everything to the installers who were quick and very knowledgeable. I highly recommend them.

Review 33 (2023-04-18 - Rating: 5)
Once again, the Roadrunner team was amazing! I had three mini splits installed. On Day 1, they showed up in force, with Derrick and Sam making sure the crew had a clear understanding of the project. Julian, Manny, Joel, Maury and Isaac were with me for two days and they were wonderful. They were so meticulous with the installation and cleanup. They even asked if I had a mop, so they could make sure they cleaned every speck dust or dirt from my floors. What I also liked was observing how they worked so well as a team to problem solve and help each other out. Clearly, Derrick has them cross-trained in all elements involved in the installation process, which is great for the business and awesome for us customers. Thanks so much for another great Roadrunner experience!

Review 34 (2023-03-03 - Rating: 5)
We first worked with Derek and Roadrunner a couple years ago on a simple one-unit installation of a ductless mini-split in our master bedroom. Derek and the entire installation crew were knowledgeable, responsive and courteous. When we bought a new house six months ago, we knew we need mini-splits installed and called Derek again. Once again, he was professional and quick to get us scheduled. Harrison and his partner did an amazing job with the installation of two ductless units in our new house with incredible attention to detail. Six months later, Gus and Elmer stopped by for our included service/cleaning of the filters in the units. Gus went above and beyond to explain in detail some features of the units we hadnt yet explored.Weve recommend Roadrunner to many friends and wouldnt hesitate to work with them again for future ductless work.

Review 35 (2023-03-26 - Rating: 5)
If youre reading this youre probably wondering if you should hire Roadrunner. If youre considering them for mini-splits, I can save you some time and just say: Yes. Youll have a great experience from start to finish. If you want to know more, keep reading.I recently hired Roadrunner to install mini splits that could serve as primary heating and cooling for the whole house. This ended up being a Mitsubishi system that included six indoor units, two outdoor units and required upgrading our electrical service as well. They handled all the details and I couldnt be happier with their work. From start to finish, they were responsive, approachable, and knowledgeable, making the entire process effortless.The team at Roadrunner inspired confidence every step of the way. From the initial consultation to final walk through they were always on time, kept me updated on the progress of the installation, and worked diligently to ensure that everything was installed to perfection. Working with them it is clear they take pride in their work and are committed to delivering the best possible results.One thing that stood out to me was their attention to detail and commitment to leaving the house clean and working around us during the installation. They took great care to protect the floors during the installation process, and when they were done, they left the house spotless. I really appreciated that extra effort and attention to detail.In addition to their professionalism and expertise, I am thrilled with the performance of the mini splits. Terrance helped us put together a system that is exactly what we needed. They are quiet, efficient, and have made a significant difference in the comfort and energy efficiency of my home. Overall, I had a fantastic experience with Roadrunner, and I would highly recommend them. If youre looking for a reliable and trustworthy company look no further

Review 36 (2023-05-07 - Rating: 5)
Roadrunner did a great job installing a mini-split heating and air conditioning system in our home. They were prompt and professional, everyone was courteous and gracious. The systems work beautifully, and are very quiet. The guys who did the installation needed to be very clever about how to set it up, as our house is primarily built of river rock, so going through walls was tricky. They came up with an excellent innovative approach to get everything installed, minimizing external conduits and making them blend in so the new systems are barely noticeable. Thanks to Julian, Maury, Joel, Manny and Issac, who set us up, and to Terrence for guiding us so well through our options. Bette & James

Review 37 (2024-11-12 - Rating: 5)
Justin was my service tech. He did a wonderful job. Looking forward to working with him in the future.

Review 38 (2022-06-08 - Rating: 5)
We just had our Mitsubishi minisplits installed throughout our house and the customer service was fantastic. I give Roadrunner very high grades for their ability to hire great workers. Terrance, who advised us on how best to cool and heat our house, is very knowledgeable and a good advisor. And the crew was all A+. They were at my house for several days and were very respectful and interacted with us and each other very politely and professionally. It’s once thing to have workers come for a few hours in a day, but when they are there all day for several days, their professionalism and manners really matters.

Review 39 (2024-05-02 - Rating: 5)
Switching from central gas forced air heat and AC in an older home to heat pump minis is not easy or cheap and Roadrunner did a great job, Steven Booth is very knowledgeable and helpful with the design and the crew was courteous and skillful with the installation. I would recommend Roadrunner.

Review 40 (2024-12-19 - Rating: 5)
Road runner installed two large Mitsubishi efficient mini-splits with the largest heat pump outside. Their crew of four (Horacio,Juan,Brian and Kibasaim) were professional and efficient. We are very pleased with their work, excellent. We also liked Steven and Sarah’s involvement on planning and design. We recommend Roadrunner highly. Thank you our system works just fine.

Review 41 (2023-03-24 - Rating: 5)
Tommy repaired all of our plumbing problems quickly and precisely.Weve used Roadrunner for maintenance on our boiler and mini-splits. Theyve repaired several things for us as well. All technicians and plumbers have been extremely professional, hard working, and very knowledgeable. They had us back up and running (better than before the issues) extremely quickly.Theyve definitely earned our business and loyalty.

Review 42 (2023-05-22 - Rating: 5)
Gus did a great job of performing maintenance on our two mini-split condensors and four outlets as a part of the Roadrunner Comfort Club. He was thorough and pointed out some potential problems with my 8 year old unit. Everything is in good working order. Thanks Gus! I will definitely continue my membership in the Comfort Club.

Review 43 (2021-03-25 - Rating: 5)
Roadrunner installed a cooling system on my condo last week. So glad I chose to work with this company! From start to finish they were professional and a pleasure to deal with. Derek thoroughly evaluated what I needed and explained the system that would be installed. Luis and Andrew did the installation - excellent work and a pleasure to have in my home. Unlike other companies I got bids from, Roadrunner seemed genuinely interested in getting my business - at a very fair cost compared with other bids I received. Highly recommend!

Review 44 (2022-06-18 - Rating: 5)
After shopping around with several companies to install air conditioning and better heating within our house, we are very impressed with Roadrunner Air Conditioning Heating & Plumbing. Terrence was a fantastic advisor, and took several trips out to our house to give us the best choice for our heating and cooling needs. Working with Harrison and Jonathan for installation was incredible. They were always on time, very professional, and had excellent communication as to what they were working on that day. We happily recommend this company, and are very happy with our new ductless heating and cooling system!

Review 45 (2021-05-13 - Rating: 5)
I made an appointment to check my guest bathroom for peculiar odor. Roadrunner actually moved my appointment up to an earlier slot which i very much appreciated. Jorge was on time, listened to all my concerns and answered all my questions. He was also very personable. Luckily, there was no cause for repair. However, Jorge fixed a leak in my outside garden faucet by taking a minute to change gasket and tighten bolt. It is refreshing to know that Roadrunner provides professional and on time service. I would definitely recommend them.

Review 46 (2022-09-04 - Rating: 5)
Roadrunner recently installed ductless air conditioners into our ductless home. It is wonderful and they were wonderful too. Derek Cunningham (president) came to give us the estimate himself. He also showed up on day 1 of the installation to make sure his employees made it and knew the plan. After that, the installers always showed up when they said they would and left things clean. They were respectful of our property and the job was completed in less time than was originally stated. I highly recommend this company.

Review 47 (2024-12-26 - Rating: 5)
Efficient, quick, responded to request for emergency service and hot here on less than half an hour. Things seem to be going well!

Review 48 (2022-08-20 - Rating: 5)
I chose Roadrunner to replace my residential water heater. I have used them before for a mini split system and was very satisfied with their work. Derek came by to scope the work and provide an estimate and answer questions. The scheduling personnel found a convenient time for the installation. Jared, the plumber, arrived on time and answered all questions and performed the work very well within the time estimated. I am very pleased with the work.

Review 49 (2022-05-09 - Rating: 5)
2022 -- Caress (the Road Runner Customer Service Rep I spoke with today) did a nice job getting the plumbing techs out to my house as quickly as possible. Jared and Jonathan (the plumbing techs) fixed a serious leak in my water intake line - replacing the broken main shut off valve with a vastly superior piece of equipment. They also gave me some good advice regarding other issues to be addressed. Finally, they were both very pleasant -nice to be around. A great experience.2021-- I spoke with Karly and Stephanie this morning to schedule a convenient time and date for the inspection and repair of my heating system. Both of these customer service specialists were friendly, knowledgeable and efficient. I have used this company before and have found their technical staff to be very competent. It is nice to deal with a company whose in-house staff is as professional as their technical staff -- a good team.

Review 50 (2022-08-23 - Rating: 5)
Jared came on two occasions to do repairs to our water softener and to install a new faucet at our kitchen sink. We were very pleased with his service, and with his explanations about the improvements that were needed for our water softener. I would not hesitate to recommend Roadrunner for all your homes needs. Jared and the staff are very helpful and always so very pleasant.

Review 51 (2022-06-30 - Rating: 5)
We had Roadrunner come to our home to repair an old, very leaky shower faucet. The Roadrunner technician, Jared, arrived promptly and quickly recognized the problem (old faucet cartridge). He turned off the water supply and removed the faucet plate. After extracting the cartridge, he made short trip to get a replacement and came back and finished the install. As he worked he answered our questions which was appreciated. Good job, thanks Jared.

Review 52 (2022-10-10 - Rating: 5)
Derek and his crew did an outstanding job installing our Mitsubishi minisplit system. The sizing and cost estimate for the system was well done and over the past year the performance of the system has exceeded our expectations. We were very pleased with the installation and the attention as to how the system would look on the outside of our house. It came out great. We couldnt be more pleased

Review 53 (2022-03-01 - Rating: 5)
We had Derek Cunningham with Roadrunner install splits, ductless air and heating, in our home a couple of years back. He has been responsive in taking care to ensure our satisfaction and so we turned to him again when needing a hot water heater replaced and a new boiler for the radiant heat system. Jared was our installer for these systems and together they have worked hard, patiently and professionally with us in resolving some confusing boiler issues. I highly recommend Roadrunner for your reliable plumbing service needs. Thank you Derek and Jared and team at Roadrunner.

Review 54 (2021-05-11 - Rating: 5)
Jorge Just left our house after servicing our swamp cooler. He did an excellent job getting it up and running. He was very courteous, efficient and left the workspace very clean. We have used Roadrunner before i our bathroom rehab and we were very happy with their work. Thanks Roadrunner!

Review 55 (2021-07-14 - Rating: 5)
Our toilets were running slow and we had a clogged drain. Jorge Castillo was our technician and he took care of the entire problem. He explained everything well, he was kind and polite. I felt very confident with his work and am fully satisfied. I would not hesitate to highly recommend Roadrunner and Jorge!

Review 56 (2023-07-21 - Rating: 5)
Gus from Roadrunner AC came and serviced our mini-split, he quickly diagnosed the issue, and even though it took him a while to fix it, when he left, it was working perfectly. Gus was friendly and helpful in explaining what he was doing and why. Super happy with their prompt service.

Review 57 (2021-07-02 - Rating: 5)
Wonderful and efficient service. Plumber Jorge Castillo was thorough, explained what was happening with our clogged pipe, and was able to efficiently solve the issue. He also recommended a product to use to prevent the same problem in the future! He also found some other non urgent issues with the pipes leading to the street, and let us know the recommendation, showed me the issue via camera, and also informally gave us an idea of the cost of a future repair. I will definitely use Road Runner again, and have frequently used them in the past!

Review 58 (2020-01-15 - Rating: 5)
Roadrunner Plumbing has honestly been the best experience I have had with any plumbing service. Terrance was great and quoted me an amazing price! Steve and Ray were punctual and polite and explained everything they were doing. I had a new furnace installed and they took the time to get me familiar with the new unit and made sure everything was functional and clean before they left. I will continue to only call Roadrunner Plumbing in the future thanks to Terrance, Steve, and Ray.

Review 59 (2022-06-22 - Rating: 5)
Last month had minisplits installed for entire house. Harrison and Jonathan were both very nice, professional, courteous, always cleaned up each day after themselves (including smudges on the walls). Took care to make sure everything looked good and was working well. Would definitely recommend this company to others.

Review 60 (2019-12-18 - Rating: 5)
As always, I find Derrick and his staff pleasant to deal with. I previously had splits installed and have been very pleased. This time I had a new water treatment system installed and Carlos was great. He kept me informed all along the way. He has a very nice personality very upbeat and professional. I definitely recommend Roadrunner!

Review 61 (2019-12-06 - Rating: 5)
Bill came to our house to give us a quote, explained everything and gave us several suggestions of what would work best for our needs. Adrian and Nicholas did a wonderful job installing the mini-splits. Even when I decided to make a change in the previous estimate requiring extra days and hard work, everyone followed through and made it happen expertly. We’re very happy with the results. Great guys who always showed up on time and always cleaned up after themselves. We had a great experience with Roadrunner and will definitely use them again in the future!

Review 62 (2020-05-08 - Rating: 5)
Weve had them out several times, and they always go the extra distance to get to the bottom of and fix our problems. Steve and Jesse just came out to deal with a thermostat issue. They were excellent. They found the problem quickly, offered me some advice about some plumbing concerns, and remained cheerful and professional throughout. Weve been very happy with Roadrunner.And today, May 7th, we just had another Roadrunner employee, Jorge, deal with several plumbing concerns. He was the picture of professionalism and competence. He cleaned drains, decalcified an on-demand water heater, and installed an outdoor faucet, all in reasonable time. Also, he was very respectful of our concerns due to the Covid outbreak, and he wore a mask and kept reasonable distance. Couldnt be happier with the work Jorge did.

Review 63 (2021-07-01 - Rating: 5)
Jorge Castillo from Roadrunner is the best! He is professional, prompt, and does a great job. He ran a line from an outdoor faucet outside for us. He was friendly and respectful of our home and cleaned up after the job was done. He is our go-to plumber!

Review 64 (2020-10-31 - Rating: 5)
My garbage disposal wasnt working & Roadrunner sent out Cornelio Calderon on Saturday of last week. Cornelio explained what was happening and gave me a quote for the new disposal and installed the new garbage disposal the same day. I really appreciate all that he did. I also received a discount due to my membership.10/22/2020I want to add a review from todays furnace installation. Luis from Roadrunner installed it with support from his team and the owner Derek. I really appreciated the work they did , ensuring that they did it correctly and the time they took to show me how to work the new furnace and air duct cleaning system. I go to Roadrunner for all of my heating, cooling, and plumbing needs.10/30/2020Randall and Jorge from Roadrunner both helped me today in fixing a leak that was costing me a lot of money. Randall answered my phone call right away and made room in the schedule to fit me in today. Jorge was the technician who fixed my leak ! I appreciate them both!!

Review 65 (2020-04-08 - Rating: 5)
My wife and I live in a 100+ year old adobe home. We realized after last summer that we needed to install air conditioning. We decided on ductless, and after doing all the research I could, it became evident that we wanted to install a Mitsubishi system.We contacted Roadrunner in Santa Fe to help us with our design and to give us a quote.Terrance from Roadrunner visited us and gave us invaluable advice and we settled for a 5-zone system with a 60,000 BTU compressor.The price of the system came with a 12-year parts and labor guarantee.Within 2 weeks the system was installed.Our installers Tim and Ray were consummate professionals, careful of our adobe home, meticulous and neat. I could not recommend a better installation; it far exceeded our expectations.Terrance provided overall project management and there were absolutely no surprises.The system is running and is whisper quiet, and as a side product, has already helped my wife’s allergies.I cannot recommend enough the extremely professional services we were provided at a very reasonable price.My advice, if you need air conditioning, go to Roadrunner.Jack Eldridge

Review 66 (2022-06-01 - Rating: 5)
Thank you, Jared! Jared is a knowledgeable young man and did an excellent job in replacing a toilet fill valve in about 15 minutes, also gave me a quote for a water heater replacement. I have used this company previously for heater repair and maintenance and kitchen plumbing repairs and have always had great service from everyone at Roadrunner. Highly recommend their work.

Review 67 (2019-12-06 - Rating: 5)
Its such a pleasure to do business with a company that is doing everything right ! Carlos expertly replaced a kitchen faucet in record time, was extremely kind and attentive to every aspect of the transaction such as work and hardware guarantees I can count on if need be. The response time was great, everything done within 24 hrs. Roadrunner is my new go to for all plumbing needs. I especially appreciated the little booties he wore for keeping my floor clean! Thank you!! Ivy A.

Review 68 (2024-12-04 - Rating: 5)
Technician Justin Montoya was excellent, listened to our concerns and situation with getting ready to sell our house, and gave us great advice. We trust that he did all and only the work that was needed. He was very good at communicating and arriving on time. Also, Matthew and Michaela in the office had great communication and responsiveness.

Review 69 (2016-09-08 - Rating: 5)
We called Roadrunner on short notice to finish a job that another plumber was unable to finish. John V. was able to fit us into his schedule right away and not only get us the gas inspection we needed but fixed a leaking gas pipe joint in the process. The work required several trips as it was dependent on the Building Inspectors schedule, which is never set in stone. John was super friendly throughout and obviously knowledgeable about his profession. I would recommend Roadrunner Air Conditioning, Heating & Refrigeration to anyone looking for professional, friendly & prompt service!Bill Peterson

Review 70 (2024-11-15 - Rating: 5)
Great work with a lot of creative problem solving! Reuben, Horacio, and Bryan did a great job.

Review 71 (2020-09-03 - Rating: 5)
Ray Moreland was the service tech who came out to my residence from Roadrunner Plumbing Co., to review my Swamp Cooler. Ray was extremely professional and so knowledgeable. I was very impressed with how he explained everything. I would definitely recommend Ray to anyone I know regarding any plumbing services needs... M. Romero.

Review 72 (2018-10-24 - Rating: 5)
I would like to thank and praise CARLOS our plumber who came to fix a gas leak. Carlos is amazing and efficient in his job! We had no gas for three weeks because we had to wait for inspectors to come out, Carlos would come often and check everything was fine! I was told not to hire road runner because they are not reliable but I can absolutely say that’s not true and they are great. I would really recommend Carlos he’s a great plumber!

Review 73 (2022-04-27 - Rating: 5)
We thought we could replace our garbage disposal ourselves and quickly realized we were in over our heads with the way our sink was plumbed. A couple of other companies gave high quotes or no-call-no-showed. Jared from Roadrunner showed up on time, gave a lower quote, which he stuck to even though it ended up taking a bit more time than he had anticipated, and did a great job. He was polite, professional, and cleaned up after himself, which was much appreciated!

Review 74 (2020-05-28 - Rating: 5)
We just had a two outdoor unit system put in by Roadrunner. We were very impressed by the whole process, and the quality of the system (Mitsubishi). Terrence took care of estimating, sales contact, and follow up. Our installation team was polite, professional, and very responsive. They were on time and cleaned up perfectly at the end. All wore masks at our home. We would use Roadrunner again for sure.

Review 75 (2022-11-21 - Rating: 5)
Roadrunner Air installed a minisplit system and replaced the hot water boiler in my home. They did an outstanding job, finished the work promptly and kept the work site clean. All of the staff were very professional and courteous.

Review 76 (2021-06-25 - Rating: 5)
So thankful for Roadrunner. They have come out same day to repair several important problems. This last one was a leaky mess from our expansion tank. Jorge Castillo was right on it. He was very polite, knowledgeable, and quick to handle the problem. Highly recommend Jorge and Roadrunner

Review 77 (2021-01-16 - Rating: 5)
I had faucet/soap dispenser/drains and toilet handle installed. When I called the Santa Fe office the woman answering was polite, efficient and competent. I was given a quick appt for my request. The two guys, Tommy and Jorge, showed up exactly as promised. They were both wearing masks, neat clean, knowledgeable , were polite and began the job. It was completed quickly and perfectly, All trash etc was removed and work site cleaned. How can you ask for more??? Charge was reasonable, also. I would not use anyone else in Santa Fe. Ferguson Plumbing was where I purchased the supplies. The personal attention there is amazing, they insured I bought exactly what fit and was needed- I would never go to another plumbing place or big box store was these things! Jean Gee

Review 78 (2024-03-06 - Rating: 5)
They do great work both plumbing and HVAC. Not the least expensive but very reliable and high quality work including splits, water heaters and general maintenance.

Review 79 (2023-08-09 - Rating: 5)
Starting with getting an appointment, Matthew was most helpful! Then when Gus and Horacio came to service our AC they were extremely polite and professional. All the options were offered and they make sure I understood the service needed. Excellent and I highly recommend them.

Review 80 (2021-05-09 - Rating: 5)
Jorge was on time and extremely professional. In addition to the issue with our shower for which we called for repair,, Jorge explained and remedied an ongoing problem with our heat pump, which took only a few minutes to fix. I highly recommend both Roadrunner and Jorge Castillo for all HVAC work.

Review 81 (2021-04-19 - Rating: 5)
Excellent company. Installed our AC unit 2 years ago which works perfectly. Eddie, one of their technicians, did routine maintenance last week, arrived early, worked quickly and communicated very well. Ive recommended Roadrunner to friends.

Review 82 (2020-09-22 - Rating: 5)
Jorge and Brad were on time, professional and friendly. They replaced my leaky washer valves in no time. Ive used Roadrunner for mini-split install and maintenance as well as boiler maintenance and whatever else needs fixing. Highly recommend.

Review 83 (2022-06-20 - Rating: 5)
We have used Roadrunner over the past five years at our home and business for a variety of services.Always on time and serviced our mechanicals tremendously well..courteous and helpful..Recently Dominique took fabulous care of our needs and inquiries in the most professional manner, she was polite and attentive and got right down to business..and listened!! Most important of all...very grateful to her for all she did to help us..

Review 84 (2020-09-10 - Rating: 5)
My A/C went out on the holiday weekend and was in need of some cool air. Called Roadrunner and got a technician by the name of Ray Moeland who came out on a Sunday to get my system up and running. He took time out of his schedule to accommodate my needs. Very nice person and explained what needed to be done to me. I would definitely use Roadrunner again for service and other needs. Thank you Ray!

Review 85 (2018-10-21 - Rating: 5)
This company is wonderful. I called them after a bad trip with another firm. From the very beginning when Linda Sanchez took the call, I was pleased. Shes very efficient, professional and easy to talk to. Tim Sandoval, the tech who helped me, is a total pro. Competent, cooperative and cheerful. Cant say enough good about Tim. He was assisted by another super guy, Paul Perez. Finally, Id like to compliment, the operations manager, David Aguirre. He came out on a follow up issue. Great guy. Great help. Good company.

Review 86 (2020-03-02 - Rating: 5)
Jorge did an excellent job in assessing the sulfur gas smell In our casita. Using an electronic sniffer he was able to tell that the problem was not from the water or hot water heater but rather from the dried out P-trap drains. So, no need for repairs. We just need to make sure that we run water into the drains every few weeks.He also noted that we do not have sediment traps on our boiler or hot water heater.Jorge was punctual, extremely polite and knowledgeable. I would not only highly recommend Road Runner; also highly recommend Jorge. Great job!

Review 87 (2022-07-29 - Rating: 5)
A recent massive plumbing leak at our Santa Fe home due to a burst waterline pipe was a major (and painful) event for us. Roadrunner Air Conditioning, Heating & Plumbing worked tirelessly to locate the source of the leak, provide advice, do the necessary repair, and finally replace the waterline to protect our home. Roadrunners VP of Operations, Terrence Alm, and his crew, Jared, Tommy, and Gus are — and this is no exaggeration — the most professional, ethical, knowledgeable — and polite — plumbing contractors in the City Different, and very likely in the entire state of New Mexico.

Review 88 (2016-08-27 - Rating: 5)
Since 2010, my experiences with Roadrunner have been great. I appreciate their good work and professional attitude, a combinationation which creates trust. There have been instances in which they have made over-the- top efforts to help with my plumbing needs, i.e., showing up on a freezing winter weekend to check out my heater or, coming out at the last minute to check out the heating/cooling system before a house sale. Thank you, Roadrunner. You have restored my faith in the trade!

Review 89 (2015-08-19 - Rating: 5)
I want to thank and recommend Roadrunner Air Conditioning, Heating and Refrigeration for an awesome service. Chuck, the technician, arrived on time, diagnosed, repaired my AC unit and explained thoroughly what the problem was. Additionally, I requested an estimate for cleaning the air conditioning ducts and some plumbing repairs I needed in my house. He went into the crawling space of the house (I wouldn’t do it, claustrophobia issue :)) and determined, in detail, the job needed to be done. Great job! Chuck and thanks Roadrunner.

Review 90 (2018-02-28 - Rating: 5)
The project was bid out professionally. I interview eight plumbers who said they knew about the Kitec piping problems that I had and 5 of them said they wouldn’t or couldn’t do it. The other two said they could do it and they would get back to me with a bid. They never did nor would they call me back when I called them.I chose Roadrunner and John Vigil was the masterplumber. They estimated 4 weeks to replace all the domestic water in my house not really knowing where the former pipes were actually laid plus they had to install a new mechanical room. We had to live through the work as we had 3 dogs and a bird and we knew we would not be able to rent a house for a month.They finished the house in 3 weeks even though it was more complex than they thought. Each night they made the house acceptable for us to live in even though during their daily working day it wS understandably a messy situation. Two or three plumbers were always on the job and they had a sheet rock crew who did the Sheetrock cutting and eventually the taping and bedding. We used our own painters but there crew could have done the work.I can not imagine any team to be as efficient and capable as this team. John Vigil was the ramrod and he kept it moving. Derek Cunningham, his boss kept it organized and moving. True professionals, for sure.It was expensive but not for the amount of work they did. I know, even though I did not get any other formal bids that their prices were 30% -40% lower. We were very pleased!

Review 91 (2019-01-23 - Rating: 5)
I called Roadrunner on a Friday after having the Gas Company red tag my hot water heater because of a carbon monoxide issue. To make matters worse it was during the holidays and I had house guests so not having hot water over the weekend could have been a huge bummer. I was so relieved when I called and they told me they could send someone to my home within just a couple hours.They arrived exactly when they said they would, explained what needed to be done and quickly and efficiently resolved the problem. They even checked the other gas appliances to ensure our safety! I highly recommend Roadrunner, and appreciated their expeditious service in resolving my problem. Job well done.

Review 92 (2023-03-16 - Rating: 4)
May 2022: I cant say enough good things about Terrence, Sam, Harrison, Gus, Brandon, Tom, Jerry and the rest of the crew from RoadRunner. Even though it took a couple more days than expected. When it came to removing the old furnace. Installing a new one, and the installation of a new AC unit. The level of work, and the attention to detail were top notch.

Review 93 (2015-09-19 - Rating: 5)
Hired Roadrunner in Santa Fe to run a gas line and install a gas fireplace set-up in our Kiva fireplace. The did a a very good job overall. I did get other proposals but I went with Roadrunner because I felt that their approach for running the gas line best fit my requirements and they were the most customer oriented. The work involved some concrete removal and digging as well as wall work after they finished installing the gas line. Overall job took about 5 days, a little longer than originally estimated but in my opinion the extra time was reasonable once you see the amount of ground work needed. Will use them again, and have, for other less complicated plumbing work, too.

Review 94 (2018-07-26 - Rating: 5)
We first became customers of Roadrunner when we had a housing crack on our water filtration system at 6 pm on a Sunday night which left our garage half flooded. Our distress call was picked up by their professional answering service who got a technician on the phone with me in 5 minutes. The owner, Derek, was at our home within 40 minutes and the the system repaired within 24 hours. They installed very heavy duty housings to replace the cheap ones that were original to our Aquasana whole house water system. They are fast, honest, reasonably priced and take the time to evaluate the problem and answer our questions. Highly recommend.

Review 95 (2024-11-15 - Rating: 5)
After struggling with other HVAC and plumbing companies showing up, Roadrunner has been absolutely professional and their technicians have been fantastic. I needed my hot water heaters serviced and inspected, and Roadrunner got me scheduled quickly and Alcides who did the work was incredible. I cant recommend Roadrunner enough. Thank you for your reliable and quality service!

Review 96 (2020-10-31 - Rating: 5)
Our boiler, which supplies domestic hot water and radiant heat, was off. In the cold weather, we were anxious to have it repaired quickly. Jorge came and dealt with it professionally and safely (he arrived with mask on and kept it on the entire time). Turns out that the problem was our lack of knowledge on how to operate it, and he taught us how to adjust the settings without making us feel dumb! We’ll call Roadrunner again when needed.

Review 97 (2020-10-26 - Rating: 5)
Karly was a kind, responsive voice late on a Friday afternoon when I called re: a leak. Jorge, the tech was at my house in the next hour. He confirmed the leak. Rather than breaking open the bathroom wall, he suggested a leak detection specialist to isolate the problem. I’m grateful, because the leak was pinpointed to a location in the floor, several feet from the wall. Jorge followed up with me the next business day. The exceptional service I got from Karly and Jorge makes me a Roadrunner client for life.

Review 98 (2015-07-24 - Rating: 5)
Ive used Roadrunner four times over the last couple of years, both at my house and at my rental. They have worked on our radiant floor boiler, water heater, and solar water heater. They are the best in Santa Fe. Always show up on time, correctly figured out and fixed the problem, and are fair-priced. All the servicemen have been great, but Chuck especially made the extra effort to figure out a very tricky problem with our solar water heater.

Review 99 (2020-07-21 - Rating: 5)
While doing an annual inspection, Jorge noted two problems. I appreciate that he was proactive and helped me prevent damage to my system. When he returned to make the repairs he was pleasant, on time, professional and did a great job. I feel like Jorge is trustworthy.

Review 100 (2020-08-12 - Rating: 5)
Three toilets in our house seemed to be losing water or not flushing quite right. Jorge came out and assessed the situation, then got right to work and fixed all three promptly, explaining what he had done so I would understand. We also talked through options for future plumbing changes, and he gave me possible next steps. Great plumbing experience!

Review 101 (2019-09-03 - Rating: 5)
I have had the joy of using Road Runner twice in the past month - one to install an entire new Trane furnace and condenser and the other to completely clean and sanitize the air ducts and lint trap. Yes, my bank account is licking its wounds, but, as Ive always been taught - you get what you pay for and I am fully confident that Ive just paid one of the best vendors in Santa Fe. Everyone I interacted with from Janelle in the office, Terrence in Sales/Project Management, and the employees on the crew have been fantastic, professional, timely, and communicative. Of note, today Daniel and Jerome showed to do the air ducts and Jerome is a trainee - as I went about my business I heard Daniel training and explaining everything to Jerome step by step. Not just listing off tasks, but also explaining the impetus for each action. I was impressed and I think it speaks volumes about the caliber of employees that Road Runner maintains.Your home is one of your largest investments and therefore shouldnt be subject to cut corners. Hire Road Runner for all your extensive HVAC needs - you wont regret it!

Review 102 (2020-02-06 - Rating: 5)
I can’t say enough good things about Roadrunner!! I’ve used them for every repair I’ve needed and they’ve always been prompt, courteous, communicative, thorough, AND efficient!Things they’ve helped me with: hot water heater flush, HVAC “leak”, stuck garbage disposal, gas fireplace CO test, and a small leak at base of toilet tank! Carlos has helped with three of my repairs and he’s the nicest person! So great at what he does:))) he helped me today, as well as kudos to Jorge and Cornelio!! Thanks!! I’ll keep calling!

Review 103 (2015-01-23 - Rating: 5)
Roadrunner is by far the best heating service Ive found in 20 years of living in Santa Fe. They answer the phone, arrive on time, and get the work done successfully. Ive had them do everything from changing out a thermostat to installing a new furnace that cut my heating bills.Derek, the owner, is particularly gifted in figuring out whats gone wrong and how to fix it. Hes right there, gets the job done, and charges a fair price.

Review 104 (2021-06-01 - Rating: 5)
Jorge was dispatched to my home within a few hours of calling in a request at the office. He was already on a service call when I called. I explained that I had no hot water. Jorge was persistent and thorough in finding the problem, correcting it and making sure everything was in working order. Appreciate his professional assistance in a job well done!

Review 105 (2021-04-17 - Rating: 5)
Jorge came out to replace a shower valve for us. He was very professional and did a great job. Also great service from the dispatcher. I would highly recommend Roadrunner.

Review 106 (2020-10-07 - Rating: 5)
Employees/workers are respectful and polite. They go about their work promptly, attending to the job. When working as a team of two, their cooperation and team effort is very impressive. I have never heard any joking around or foul language from the different workers who service my account. I have never had to complain about the work performed by Roadrunner employees.

Review 107 (2023-04-10 - Rating: 5)
Recent service (April 10, 2023)Annual A/C check up.Best service ever (Elmer and Horatio)! I have an old furnace and A/C system. The service was thorough beyond my expectation. The units hum happily!I also learned from them and that is always a treasure. Thank you!JEJPast review -Efficient (well-trained, skilled, and quick). Friendly. Excellent advice so that I can choose options or make future plans. Good price for support Importantly, I have a higher level of confidence that my home (heat, A/C, and even plumbing) is in good shape.

Review 108 (2019-03-23 - Rating: 5)
Roadrunner is the Simply the Best in every aspect from personal attention, speedy and responsive in emergencies, troubleshooting problems as well as having great staff, from the person who answers the phone to all the way up the chain of command to the owners and managers. We highly recommend them for all plumbing, heating and air conditioning service and installation.Caren and Kenneth Kahn

Review 109 (2020-08-28 - Rating: 5)
Our AC went out and from the moment we called Roadrunner Air Conditioning, Heating and Plumbing, they were attentive, responsive and Professional. Ray and Brad called prior to the scheduled time and arrived early. They were professional, respectful and informative. They took care of everything and had us up and running in no time! Thank you thank you!!!-Rodriguez

Review 110 (2015-09-26 - Rating: 5)
The best company ever to do work for us. Fixed our hot water heater put in by a HOME DEPOT contractor. The Home Depot contractor put in non dielectric fittings and they rusted and were leaking after 3-4 years. Roadrunner fixed it. They put in 2 toilets and a new garbage disposal and did top of the line work at a great price. Still working on having them put in split system heat pumps for heating and ac in summer.

Review 111 (2024-07-09 - Rating: 5)
After site visits and proposals from many local heating and plumbing companies I was fortunate to choose Roadrunner for a switch from a gas tank to a new electric tank hot water heater. They are a stellar company with great staff and fair prices. Their bid was the most correct in what needed to be done as compared to what I received from other companies. The scheduler, the owner, and the installers know what they are doing and care about customer service. The two installers arrived timely in the morning, worked expertly and efficiently, solved unanticipated problems, and completed installation by lunchtime. I recommend Roadrunner!

Review 112 (2019-06-29 - Rating: 5)
Derek showed up on time with notification that he was on his way. He was professional and immediately pointed out my issues and explained them to me. He fixed everything that could be fixed on the spot, with measurements taken for a quote to do more. The charge for service was reasonable. I will use Roadrunner again.

Review 113 (2015-07-24 - Rating: 5)
I would like to commend Roadrunner Air Conditioning, Heating & Refrigeration on their swiftness responding to our service calls and their excellent customer service. Specifically a tech named Chuck who has an awesome attitude and is very knowledgeable with all appliances. If you need any repairs I recommend Chuck. Thanks Roadrunner.

Review 114 (2016-10-06 - Rating: 5)
Great professional service. The furnace in one of my rentals went down and my plumber couldnt come out, I took a chance on Roadrunner A/C, Heating and was very pleased with their service. Dereck came out on the same day I called him, found that my furnace was wired wrong, found a capacitor that had failed, replaced it on the spot, and got my furnace fully operational. I now have a new plumber!!!

Review 115 (2021-05-24 - Rating: 5)
Roadrunner has been our go-to A/C Heating & Plumbing service in Santa Fe for several years. Always prompt and reliable. Their (and our) tech, Jorge, is outstanding!

Review 116 (2015-09-03 - Rating: 5)
I have a wine cellar that I had installed by another company. They never could get the unit to keep the correct temperature. Eric with Roadrunner Air Conditioning, made a service call and diagnosed all of the issues that was causing the problem(s).He examined the condenser on the roof and determined the unit was low on refrigerant. However that was only part of the problem. After rechecking controls he determined that the incorrect thermostat was installed and not compatible with the system. Eric replaced it immediately with a compatible thermostat and installed a temperature sensor. Weve had no problems or issues with the wine cellar.I would strongly recommend Eric.

Review 117 (2021-06-10 - Rating: 5)
We have used Roadrunner on multiple occasions and its clear their guys are well trained both in knowledge of the business and customer service. Jorge has been out a few times and is always friendly and helpful.

Review 118 (2020-05-29 - Rating: 5)
Called with a leaky faucet. Scheduled an appointment within two hours. Cornelio showed up masked for safety and social distancing and made the diagnosis and recommendations. Very professional and helpful with his suggestions. We have used Roadrunner on several occasions for both our houses in Santa Fe. Always reliable.

Review 119 (2019-12-06 - Rating: 5)
When I called RoadRunner to see when they could come out to investigate heater issue, Service Technician Adrian was at my house the next day. Having an older heater they all have issues, Adrians experience, his Profesionalism, knowledge on ALL types of heating units was instrumental in getting my heater back up n running in minimal time waiting on new parts to arrive.Adrian didnt leave me hanging either, Adrian had set me up w/2 electric quartz heaters for my use till new parts came in and he COMPLETED my Frasier Johnson Heater repair. Adrians friendless and profesionalism, knowing Adrian / RoadRunner Heating and Cooling are my #1 choice for any future repairs to my home.I cant thank RR and Technician Adrian enough for taking such good care of me. Thank You Adrian/ RR Heating.R/Fred G. Santa Fe, NM.

Review 120 (2020-08-18 - Rating: 5)
Just got off the phone with Randall at this business. He was extremely professional and attentive. I use this company for my heating and air conditioning needs as well as their plumbing services at my home. I am very pleased with their service.

Review 121 (2020-07-28 - Rating: 5)
Jorge did a great job checking on our evaporative cooler. He was on time and very professional. He found the problem and fixed it fairly quickly. Very impressed with him and the company. Thank you.

Review 122 (2020-05-27 - Rating: 5)
Had several rather subtle (for me) problems. Scheduled w/Roadrunner. Cornelio C. arrived at agreed time, diagnosed and repaired problems in a timely way, and cleaned up work areas following repairs. And very personable and polite throughout. This is not my first experience w/Roadrunner and they have been consistent over several years now.

Review 123 (2016-07-23 - Rating: 5)
I have been using Roadrunner for the last 4 years . I am a small businss owner and have a need for a service professional to maintain my heating and airconditioning equipment at all odd times.Derrick and his team have always and I mean Always delivered for me.I am very please with the level of service they give me, I am in the service industry myself and can fully appreciate their service and response.

Review 124 (2015-11-10 - Rating: 5)
Super company. This is my second time using RR and they are the best. On time, prompt, professional and clean up afterwards. They replaced a dying toilet with a power flush unit and tightened up a few loose/leaky faucets. It has been two months and not a leak or flush that was not complete. So with the first call being for a mini-split system and this one for plumbing I can highly recommend RR for all HVAC and plumbing needs. Geddy

Review 125 (2021-04-23 - Rating: 5)
Eddie and Jorge were on time and able to take care of our mini splits and dishwasher issue. Jorge even installed a shower head we surprised him with. I will be using them again for maintenance.

Review 126 (2022-11-02 - Rating: 5)
Jared was amazing at Roadrunner. He was so professional, responsive and worked hard on the job. This company answers the phone and does the work when they say they will. I trust these people.

Review 127 (2015-07-25 - Rating: 5)
Technician arrived on schedule, diagnosed the problem quickly. The technician flushed the water tank, then cleaned up the utility closet, leaving it in better condition than it was previously. I recommend Roadrunner, particularly if you need service on a Saturday!

Review 128 (2016-10-02 - Rating: 5)
Bill Stimson and crew did an exceptional job from first contact through job completion. I have rarely had the pleasure of dealing with professionalism on this level. They installed a new heat pump system with four mini-splits. Im glad I contacted them,

Review 129 (2019-04-05 - Rating: 5)
Technician was courteous and knowledgeable in replacing our water circulation pump. He even pointed out a minor gas leak in our system that he quickly repaired with a part he had on hand. Terrific service, highly recommended!

Review 130 (2023-04-11 - Rating: 5)
We had a problem with the mini split unit in our home. Gus and Horatio came out and quickly installed the part on the unit. Very happy with the service provided.

Review 131 (2024-11-14 - Rating: 4)
Had a service expert come out and install 3 digital thermostats for each of my radiant zones. He worked quickly, checked his work and made sure each device was working properly. My only issue with his invoice was the charge for the hourly expert rate. I realize that the charge is not of his doing, however, It was a bit much. We are on a fixed income and even though we are club members, It was a bit much. Justin did a good job and certainly know what he was doing.

Review 132 (2021-05-06 - Rating: 5)
Jorge was on time, capable, and pleasant. Weve used Roadrunner before and will use them again for any plumbing jobswe have.

Review 133 (2022-03-09 - Rating: 5)
Tommy and Brad installed a new water filter system for me. They were both knowledgeable, courteous and did a great job. I highly recommend Roadrunner!

Review 134 (2015-07-29 - Rating: 5)
We are a property management company and we rely on people to resolve our issues quickly. Roadrunner has been there 100% for us, after hours, weekends and holidays. They have never let me down and that it itself says more than I can write! Thank you for your service!

Review 135 (2015-08-19 - Rating: 5)
We had an issue with our boiler making a noise and the water temperature was scalding! Thank you Chuck for getting everything repaired and explaining as you went along. We have used Roadrunner for many years and we are never disappointed with their service! Thank you!!

Review 136 (2022-05-14 - Rating: 5)
Good quality company! Jared and Gus were on time, very professional, and did a great job with our water filter system. Highly recommend them!

Review 137 (2016-04-22 - Rating: 5)
Last month, we sent out requests for proposals for installation of a three-zone heat pump for our pueblo style flat roof home. Our primary need was for summer air conditioning. Of the three local company reps that visited our house and submitted a bid, Roadrunner ACHR (RAHR) responded with the lowest cost. David Aguirre, the comfort specialist, made a timely appointment, inspected our house, the room locations, the roof and, also asked an electrician to inspect the electrical system. The RAHR proposal was professional, listed the btu needs of the spaces; the size of the three Mitsubishi heat pumps, and the cost. Installation took approximately two days, David was onsite and he and the workers were personable and it all went smoothly. The costs were exactly what the bid stated. We are very pleased with the visual results and the work accomplished.

Review 138 (2020-10-18 - Rating: 5)
Randal answered my call and Gorge came out to the house in a timely manner on a Sunday to fix a leak in the water heating system. All fixed up within the hour and on short notice. No problems. Thanks for the hustle guys.

Review 139 (2021-05-11 - Rating: 5)
Jorge arrived an hour early, was professional, and wore a mask. He had a new garbage disposal installed in less than 30 minutes. I’m very pleased with my new garbage disposal. Thank you!

Review 140 (2024-06-18 - Rating: 5)
Joel and Juan were great!! Really nice professional guys.

Review 141 (2020-02-21 - Rating: 5)
Jorge did an excellent job of unclogging our kitchen sink pipes after unwise attempt to run too much broccoli through garbage disposal. Friendly, professional and communicative service.

Review 142 (2020-03-13 - Rating: 5)
Cornelio did a fantastic job finding the blockage in our sewer line. The service was fast, Cornelio arrived on time, even took his shoes off inside the house! He knew exactly where to find the blockage, so it didnt take much time. Thank you, great service.

Review 143 (2024-05-01 - Rating: 5)
Gus arrived on time! Explained everything clearly! Experienced and did all the maintnanence needed. Great service!

Review 144 (2016-02-24 - Rating: 5)
I found Roadrunner through the Internet so I did not know what to expect. They responded immediately to my needs, helped me go through some hoops to purchase my home. Everyone who I worked with there was great. I highly recommend them.

Review 145 (2020-07-24 - Rating: 5)
We needed our cooler set up fast. Jorge came out two days in a row to make it happen. He was nice and professional . It was very appreciated.

Review 146 (2020-05-27 - Rating: 5)
Jorge in addition to being one of the nicest and most polite people ever was very efficient and solved an evaporative cooler problem that no one else has been willing to tackle. He did more than the expected. Great job!!

Review 147 (2020-02-29 - Rating: 5)
Tim came out to my home and was absolutely wonderful. He was very knowledgeable and got my heater running in no time. I will definitely be calling Roadrunner in the future.

Review 148 (2020-06-18 - Rating: 5)
Jorge was here to help!! He was polite, in time and knowledgeable. He went over and above what was needed. Definitely will ask for Jorge when I need to have a plumber come out again. Thank you Jorge!

Review 149 (2022-07-11 - Rating: 5)
They did a wonderful job with my parents drain clog and have set them up with regular maintenance on their tankless water heater.

Review 150 (2015-08-03 - Rating: 5)
After several estimates, we had our residential Heating and Air Conditioning replaced. My wife and I are very pleased with the product and especially with the skill of the installers.

Review 151 (2019-01-16 - Rating: 5)
Steve came immediately to turn on my radiant heat...professional, caring, checked back the next day to verify it was working properly... he even offered to bring a load of wood. What more could you ask for? Great people!

Review 152 (2020-03-16 - Rating: 5)
After a very bad experience and I will leave it at that... I called Roadrunner and they sent out a young man named Jorge Castillo and he was prompt and totally addressed all of the previous work issues that I was still having...he fixed everything in a reasonable amount of time and I now feel that in the future I can use Roadrunner and recommend them ...Jorge was able to erase the bad experience by giving me what I expected in the first place ..thank you very much...

Review 153 (2020-10-20 - Rating: 5)
Jorge did exceptional work and was friendly and personable. Highly recommend Roadrunner to my fellow Santa Feans.

Review 154 (2024-06-14 - Rating: 5)
Great installation (two mini-splits) and team (Mauri, Justin and Steve). Very professional and all went smoothly. Highly recommended.

Review 155 (2015-08-20 - Rating: 5)
Eric Sigler was great. He is very knowledgeable and persistent in fixing problems. He also is very conscientious and timely. And through it all he maintains a sense of humor. Great work.

Review 156 (2019-06-27 - Rating: 5)
David Aguirre is incredibly responsive and helpful. Really glad I went with these guys and will definitely use them for future HVAC work.

Review 157 (2015-01-15 - Rating: 5)
Arrived on time, with correct equipment & new water heater. Installation went smoothly, in much less time than I had anticipated. Great job all around.

Review 158 (2024-05-26 - Rating: 5)
I would like to thank Mauri and Juan for doing such an exceptional job installing my mini split. They were very professional, answered all my questions, explained how to run the mini split and remote with clear explanations. They wiped their feet coming into the house and were very clean where they were applying the mini split. They painted all the piping to match my stucco and when the job was done they clean up completely. The two of them were a pleasure to have at my home and so nice to talk to. They did the job without any trouble and quickly. I would highly recommend them to anyone . Patti Bear Acuna

Review 159 (2017-01-20 - Rating: 5)
Excellent experience with this company, Scott was knowledgeable, friendly, and understood how important it was to get my heater back up and running. He even had the parts in his truck!

Review 160 (2020-10-15 - Rating: 5)
Jorge is a Professional, Polite, Very Respectful did an excellent job! I highly recommend him!

Review 161 (2020-10-20 - Rating: 5)
The owner, Derek, is a good guy and works hard to make sure the customer is happy. His employees are professional. Would definitely recommend!

Review 162 (2024-01-26 - Rating: 5)
I am writing this customer review in hopes others might benefit from the services of Roadrunner Air Conditioning, Heating, & Plumbing. What I like most is their philosophy that customers are like members of their family and will be treated accordingly.Their friendly staff have demonstrated time and again they are very experienced and knowledgeable at their work. They show up at the job on time and are ready to work hard at solving your problems. They have large vans well stocked with parts and tools which means no wasted trips to suppliers or the shop. They can install new systems as well as maintain existing systems.

Review 163 (2019-07-07 - Rating: 5)
Repairman arrived promptly and fixed the problem as best he could. Parts will need to be ordered. Happy with the service.

Review 164 (2017-11-29 - Rating: 5)
I would give 10 stars if I could. Quick, professional, smart, good job, organised. Just all around a very very good experience. Use them if you need a plumber...

Review 165 (2020-03-30 - Rating: 5)
They were extremely knowledgeable and helpful. I am personally very grateful for their help. They are a rare find. Fare prices, excellent service, and fast. Great company

Review 166 (2020-05-07 - Rating: 5)
Jorge and Jose were great to work with, friendly and professional and came prepared with health safety measures.

Review 167 (2015-09-25 - Rating: 5)
Excellent service from Roadrunner. Fast. Efficient. Professional. Top marks for office staff and field. Very happy with this company and service.

Review 168 (2023-09-13 - Rating: 5)
We loved working with them. They installed 3 mini-splits for us a few weeks ago, and all of them were really professional, starting from the top down with Terrence. The main contractors were Julian and Mauri, and we trusted them with our house and the project totally. They were respectful to us (we are in our 60s) as well. Joel and Matthew were great too. We were told they werent the cheapest in the area, but you get what you pay for, their warranties are fab, and we were advised very well by Terrence re what to buy and where to install the units. Overall a great experience!

Review 169 (2021-01-05 - Rating: 5)
The company sent technicians quickly to check for a furnace leak, they did a thorough investigation, and explained the situation thoroughly.

Review 170 (2024-01-03 - Rating: 5)
Very happy with our Roadrunner HVAC install at the end of 2023. Derek (the owner) was very knowledgeable and worked with us in designing a system for our home that we are very happy with. We got 5 quotes from various companies, and while Roadrunner was not the cheapest of the quotes, we felt we were in the best hands with them and so far have been very happy.The install team was great. They were very knowledgeable and respectful of our home, kept me in the loop at all times, and made sure to check in with me along the way for all of the decision making. I enjoyed their company for the full 9 days of install. Count yourself lucky if you get the guys we got. Julian was the project lead, great at communicating, and his team members were Juan, Mauri, and Horacio.Derek worked with our holiday schedule/deadline of when we needed the project done, and assigned additional team members to us for the install to push the large project through ontime. We installed 3 outdoor condensing units and a branch box, with 12 indoor head units.

Review 171 (2021-07-31 - Rating: 5)
Jorge arrived promptly and quickly diagnosed and fixed the leak. He explained things clearly.

Review 172 (2022-06-07 - Rating: 5)
My technician, Jarrod, did a first class job for me and was very professional.

Review 173 (2021-05-24 - Rating: 5)
Jorge is a pleasure to work with. He provides good information and explanations.Good guy

Review 174 (2020-03-16 - Rating: 5)
Jorge was extremely competent and very professional..we would recommend him to all your clients. Tom Ortiz

Review 175 (2020-03-06 - Rating: 5)
Just had a great experience with the replacement of Nest Protect in my heating system. Couldnt be more pleased.

Review 176 (2023-03-13 - Rating: 5)
On time… Gus and his helper were neat, and did a great job.

Review 177 (2023-06-08 - Rating: 5)
I had a garage/studio built last year that is very well insulated. It gets too cold in winter and too hot in summer to be comfortable.Friends of ours had Mitsubishi mini-splits installed by Roadrunner air conditioning and heating last year. Our friends were extremely complimentary of their Roadrunner experience, so I decided to call Roadrunner for an estimate in early May for a quote. I definitely wanted to beat the hot season rush on air conditioning.I requested a quote for the studio/garage and thought I might as well get a quote for the house. Every room was measured to know the cubic feet that needed to be cooled/heated to engineer the most effective and efficient system. The price seemed fair. Terrence, the CEO of Roadrunner did the engineering and estimating. We liked what Terrence had to say about Roadrunner personnel and the fact that our friends had an excellent experience we decided to go with Roadrunner.Two weeks later on our scheduled installation date, Terrence came with the installation crew to introduce the three young men that would be installing the system. After discussing the installation and location of all units Terrence left and the crew got to work.The installation crew were three friendly and respectful young men. It was obvious that they were well trained technically and in customer service skills. Every day started with setting the expectations of where they were going to work and what they expected to accomplish. At the end of each day the crew cleaned up and briefed us about what was accomplished and when to expect them the following day. It can be uncomfortable to have people working in your home but not with this Roadrunner crew.Installation ran the course of four days for the house and the studio combined. We really enjoyed having these three men work in our home. They were kind and friendly to us and our dogs. After the installation was complete, they trained us on the new system, cleaned up the work areas, and left us with expertly installed mini-split system in the house and studio.We are completely impressed with Roadrunner air conditioning and heating. The staff was awesome to work with. We enjoyed all of the people we encountered. It’s really nice to work with a company that is so customer and employee focused.This may sound crazy but we do miss the three young men who were here working in our home for four days.

Review 178 (2023-12-21 - Rating: 5)
Roadrunner to the rescueOur toilet broke and Roadrunner arrived in less than 24 hours to fix the problem // Simply put, what more could you ask for? // Great service on the phone and in the field // We use Roadrunner for all of our HVAC needs - both annual maintenance and other adventures // They always do a great job //

Review 179 (2019-01-24 - Rating: 5)
Very responsive group of professionals from the office staff to the techs. Sadly, Its not easy to find trustworthy professionals in Northern, NM.

Review 180 (2019-03-13 - Rating: 5)
They seem like really honest hardworking people. They bent over backwards to help me and they made sure their work was good.

Review 181 (2023-04-24 - Rating: 5)
Joel, Manny, Isaac, Tommy, Alcides, Julian, and Sam did great work replacing my gas furnace and old AC system with a heat pump and replacing my gas water boiler with an electric one. Sam was particularly helpful in making the thermostat was functioning correctly and could connect to the cloud. Terrence was very clear in communicating the scope of work and the cost in the initial quote, and following up after installation. Karesse and Dominique helped me find a good time for the work and clearly communicated when the team would be there. I will be sure to go to them for future heating and plumbing work.

Review 182 (2022-07-05 - Rating: 5)
Have been regularly using Roadrunner as I have a “membership” account with Roadrunner. I recently was serviced for a seasonal A/C start-up; and, in the past, I’ve had Roadrunner personnel service external spigots as they had met their product “end-of-life” to survive future winters. Regarding this year’s A/C start-up, I was serviced by Jared Diana who was on-time, well-mannered and quickly attended to the A/C start-up. I also took the opportunity to ask Jared about “going forward” work, such as, a replacement of an aged water heater and installation of an under-the-sink water filter system. Jared provided me with clear and concise information with respect to a new water heater and the current requirements of such an installation. We also quickly discussed the water filtration, which I am really wanting to have done.