Goettl Air Conditioning and Plumbing - San Antonio TX

Located in San antonio, Texas

Address: 7847 Fortune Dr, San Antonio, TX 78250, United States

Phone: +1 210-460-3966

Rating: 4.8

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-15 - Rating: 4)
We had two hot water tanks, one had a minor leak at the bottom and all of a sudden, the other had a major water fall leak from the top of the tank on November 27th., Thanksgiving eve.I dont recall their names unfortunately, but two men came out to evaluate the problems. After a couple hours, they made various suggestions about hot water tank replacements or tankless systems. They also highly recommended getting a new water softener because the one we had was too small and was not functioning properly. The prices they quoted were extremely super high, much more than we expected. Because we needed hot water, we opted to go with a tankless system and they said it would take 3 to 4 hours to install and could begin within 1 or 2 hours. At 6pm, two men showed up, Adrian and another tech, but I dont recall his name. They were doing a lot of hard work and nearing completion, they noticed that the control panel was missing. It should have been in the box with the tankless system, but for some reason, it had been removed and not replaced. They stopped working at 10pm and said they can come back in the morning to complete the installation even though it would be Thanksgiving Day. I didnt want to ruin their Thanksgiving, but they were perfectly acceptable to coming over to work and since we didnt have any hot water, I agreed. They came by at approximately 8:30 am. They found a control panel at the warehouse and began the installation of it and to complete the rest of the installation. They were having other issues and seemingly struggled to resolve. The tankless system would run and create hot water for about 1 minute, then stop working and only cold water would come out. This happened repeatedly. I asked if the control panel was even the correct one for the tankless system and they were not sure. After about 5 hours they said they would have to come back the next day to try and fix everything.They came back Friday morning along with other techs to try to resolve all the issues. After about another 4 to 5 hours and a lot more work and rework, they got everything fixed and seemingly fully functioning. So the quoted installation time was 3 to 4 hours, but it took about 13 to 14 hours and we went three days without hot water. After looking at the model number of the tankless system and seeing how much the retail price was online, I was further shocked by the mark up. Even when I factored in miscellaneous materials for installation, piping, etc and factored in generous labor, I still believe that they way over charged me, especially considering the quoted installation lead time vs. actual installation time. Because of all of that and still to this day not knowing if we have the correct control panel, I feel they should have given us a considerable discount.About a week and a half later, we had them install a new water softener, which was also extremely expensive. There were no issues with installation or it functioning properly.Even with the variety of issues and concerns, everything has been fixed, so Im sure we will continue to use Goettl.

Review 2 (2025-01-07 - Rating: 5)
Matthew was awesome! Super kind, professional, and VERY helpful. Another A/C company charged us a lot of money and actually made things worse. Matthew was compassionate about our situation and honest about what needed to be done and what we could wait on due to financial limitations. He was very transparent and had excellent communication throughout the appointment. I would definitely recommend Matthew and, overall, I’m very happy with the company.

Review 3 (2025-01-07 - Rating: 5)
Richard and Justin from Goettl came to an apartment I was renting to service a problem with a shower drain upon the request of my Landlord. I was at the apartment. Goettl did an impressive job of notifying me of the arrangement my Landlord had made to have the plumbers come. Goettl handled that very conveniently and even offered me an accelerated appointment. Then Richard and Justin came. They had called ahead kindly. They were very friendly and polite, and quickly and efficiently addressed the issue. They were a great team to do business with if one has a plumbing problem.

Review 4 (2024-09-18 - Rating: 5)
Now I understand why this company is so highly rated! Outstanding customer service from the time I called to make an appointment to when Tyler came to our home to evaluate our concerns. I learned so much about our plumbing, thank you! The level of professionalism is unmatched! Also Tyler was very down to earth, easy to talk to, he was obviously very intelligent and it was clear he was a master of his trade! Thank you Tyler, I would recommend Tyler to everyone! He is definitely an asset to the company.

Review 5 (2024-12-31 - Rating: 5)
Juan and his partner arrived promptly at the promised time. They provided great service and clearly explained our options to address our plumbing issue. They were polite and professional while fixing our problem. I will continue to use Goettl and recommend them to my friends and family!

Review 6 (2025-01-01 - Rating: 5)
Outstanding service! Jonathan Saucedo was an absolute professional from start to finish. He quickly located the source of a tricky leak and thoroughly explained the issue, ensuring I understood what was happening every step of the way. His expertise and attention to detail were evident, and his communication was clear and informative, which I truly appreciated. Jonathan not only fixed the problem efficiently but also took the time to provide preventative tips to avoid future issues. It’s rare to find someone so skilled, courteous, and dedicated to customer satisfaction. I couldn’t recommend Goettl more highly for anyone in need of plumbing services!

Review 7 (2024-12-28 - Rating: 5)
Frank M came out to my house this morning as we had put in a request to have our water heater looked at. Mr. Frank came in and assessed our water heater and advise says that it needed to Be replaced due to a huge leakHe was very professional in the information that he provided and advice of what options we had. We proceeded to go with replacing our unit and instead of having the one star we chose the three star due to all the amenities that was best I want to thank him for his professional. And all the information that was provided. The company was so great that they were able to get us processed today and our water heater will be replaced later on this afternoon. Thank you so much for your urgency and your due diligence.Thank you Frank M

Review 8 (2025-01-05 - Rating: 5)
Darian Guerra is definitely an asset to your organization. He is very professional and talented. We had the best experience ever with this young man. Our problem was solved! Mr Guerra is very talented and skilled! A true professional! We will be calling Goettl again should we have any other plumbing issues. Very satisfied!

Review 9 (2025-01-05 - Rating: 5)
Doug & Aidan did an amazing Job today replacing our water heater, they were very professional and completed their work effectively & efficiently answering all questions I had. Thank you both

Review 10 (2025-01-06 - Rating: 5)
Miguel Benavides came to service my heater and was the most pleasant, knowledgeable technician I have had in my home! He explained what I needed done, why and suggested a way to make sure my air flow was good and improve it if there were any leaks in the vents. I would recommend him to anyone! He agreed to come back next week to complete the heater needs and I will be happy it is him doing the job!

Review 11 (2024-12-09 - Rating: 5)
I needed a new hot water heater. Scheduling a service call via the website was easy. The technician Rudy was on time and did an excellent job of explaining the process for replacing the existing unit. William from the office provided clear options with upfront, all inclusive pricing. I was able to quickly determine the best path forward given my budget. As a result, I was able to have the replacement completed same day. Overall a very smooth process which was much appreciated.

Review 12 (2024-11-26 - Rating: 5)
I had a great experience with this company. My service tech was great! In more than one way. Very knowledgeable. Very patient. And very kind! I’d trust whoever this company sent out to me after this experience, but I’m going to actually request Husam again because I really liked working with him. Normally, when you hear there are a couple things that need to be fixed, you’re not really happy about it, but the whole interaction actually made my day better even with that information. Great company great employees!!

Review 13 (2024-12-14 - Rating: 5)
Andrew did an awesome job getting our toilet unclogged. I tried what I could do myself, but I know my limits and what I shouldnt try to do with repairs.Andrew was super friendly and very knowledgeable about what could be done. He clearly discussed options and potential repairs. He treated me and my family very respectfully.He did take the time to talk about the membership program and its benefits but was not pushy about it. I am really considering starting the membership after the holidays are over.Thank you, Andrew, for your expertise and friendliness, and thank you, Geottl, for helping get the issue fixed!!Highly recommend!!

Review 14 (2024-07-21 - Rating: 5)
Our AC went down for the upstairs unit. We have a maintenance plan through another company but they do not provide 24/7 service. I called Goettl and I am so happy I did. Jesus Gloria was out within a few hours. I was called to confirm the appointment window. Then texted with the photo attached so I would know who my technician was and the link to track their arrival. Jesus was so professional and explained everything to make sure I understood. He took photos and videos to make sure I could see what he was talking about. Then showed me the photos after the repairs. I am so impressed with this experience. The company very clearly communicates how important customer satisfaction is to them. A+++ service and Jesus did an amazing job. I will definitely consider their maintenance plan in the future which also includes routine plumbing inspections and flushing for the same price other companies charge for HVAC services alone.

Review 15 (2024-12-10 - Rating: 5)
I have two experiences on the same day with Tyler and one with Malachi. On first meeting with Tyler he conveyed that there was no doubt that he would fix the problem today. I enjoyed his confidence, told me he knew what he was doing. He had to leave to get more equipment and told me how long it would take to return. He returned faster than he mentioned and brought Malachi to help speed up the repair. They got right at it and finished faster than predicted. I am a do it myself kind of person but this repair was out of my range . Very clean and complete job. I hope I do not need any repairs soon but if needed Goettl will be the first and only call .

Review 16 (2024-12-01 - Rating: 5)
Doug and Aidan provided outstanding plumbing service. They identified the issue with my water softener and replaced it in an efficient and professional manner. After installation, they thoroughly explained what they did and what I would need to do moving forward to avoid any issues. I would recommend this company without any reservations.

Review 17 (2024-12-19 - Rating: 5)
Goettl was able to get both my plumbing and AC tune ups done on the same day. Thankful they can do this to avoid having to miss time for work for both appointments. Both Joe Benavides for plumbing and Matthew Lopez for the AC we very knowledgeable and walked me through everything thing they were doing as well as educating me on the whys behind what they were doing. Thankful for these guys going above and beyond what a typical service person would do from another company. Thanks for all you do, Joe and Matthew!

Review 18 (2025-01-06 - Rating: 5)
Jerry and Justin did a great job fixing a sink and working on the water heater. It was so blocked up it wouldnt drain (its from 1999!), so they gave me some options to replace and we got it done the same day. Very happy with their service!

Review 19 (2025-01-03 - Rating: 5)
Lionel was very courteous and knowledgeable and gave us the facts. He was honest and gave us advice that we could google and have a better understanding of what we needed to do. I appreciate the time he took to make us understand everything he was inspecting and recommending.

Review 20 (2024-12-18 - Rating: 5)
Jorge Gutierrez stopped by last night to diagnose our ac coil freezing over and provided us with in detail options of a bandaid solution but ultimately we decided to go with an entire new system and coverage offered through Goettl because damage had already been done to our units motor. He was amazing at explaining our options and he felt like part of the family by the time he left. We are happy to be part of the Goettl family and feel peace of mind knowing our new system will be taken care of right this time, and having extended maintenance covered under the Sadie membership allows us the flexibility of having someone else take care of our regular maintenance. Thank you Jorge, you’re welcome back for dinner anytime!

Review 21 (2024-12-18 - Rating: 5)
Jerry with Goettl plumbing did an outstanding job clearing out my tub drain. He answered all my questions and I had a lot of them. I am now more versed in the mechanics of tub drains. Jerry was thorough in cleaning up the tub when he was finished. A very personable young man. Great experience!

Review 22 (2024-12-29 - Rating: 5)
Jonathan did a fantastic job of troubleshooting and presenting our options for repair or replacement. Very knowledgeable and answered all of our questions. They were able to complete the job on the same day we called.

Review 23 (2024-11-08 - Rating: 4)
Technician was professional and quickly addressed the issue. Definitely Felt there was pressure from the offices down to oversell any repair. I had a pipe bust and had to repair a couple of fittings on my hot water heaters which ended up costing just over $700 for seven fittings most connectors and two 6 inch pipes. They quoted $550 more dollars to replace the two overflow tanks which simply screw on and off and run $40 apiece. Definitely way overpriced, but they knew I was against the wall with no water so they got me.

Review 24 (2024-12-30 - Rating: 5)
Our pipes were back-flowing into the kitchen sink, shower and toilet. I called Goettl on a sunday and they answered the phone right away. After explaining the situation, they contacted dispatch and got someone out that evening. I got a text to let me know that the technician was on his way. Darean was absolutely amazing. Our pipes were severely clogged. He explained what and why it happened, was super friendly and thorough, making sure the pipes were properly cleaned out. Our drains are working and we couldnt be happier. 10/10 recommend and will call again if needed

Review 25 (2024-07-30 - Rating: 5)
I cannot express how thankful I am! Goettl Air Conditioning & Plumbing replaced my water heater just when I needed it the most. It was such a stressful time when I discovered that the water heater was leaking from the bottom, and this act of kindness lifted such a heavy burden from my shoulders.A special thanks to Regional General Manager Ken Fairley for his generosity and exceptional leadership. His compassion and commitment to his team truly shines through in moments like these. I also want to extend my heartfelt thanks to Plumbing Operations Manager Steve Cruz and Plumbing Install Manager John Bessent for making sure I was taken care of. Y’all are the best! And a huge thank you to Plumbing Installer John Ruiz for replacing the water heater and doing an amazing job. Mr. Ruiz arrived promptly and was exceptionally courteous and knowledgeable. He took the time to explain the entire process to me, ensuring I understood each step. His expertise is invaluable. It is evident Mr. Ruiz holds himself to the highest standard of craftsmanship. He handled the installation with precision and care.This gesture not only restored comfort to my home but also reminded me of the incredible support and generosity that can come from amazing people like Ken, Steve, John B. & John R. I also want to mention all the remarkable individuals like Holly & Brianna for handling the Plumbing Install Department. You are an integral part of what makes this company great! Love you guys! And we can never forget Ben, Stacey, Teron, William, Justin I. and Marty! You guys rock! And Thank You to Henry Rodriguez! You are a shining example of kindness and sincerity. Truly one of a kind.Its heartwarming to know that a company truly cares about people! Thank you so much for stepping in and helping out. I am deeply grateful!

Review 26 (2024-12-23 - Rating: 5)
Matthew was outstanding! He gave us such a thorough explanation of the shortfalls of our system and gave us reasonable options for remedying tbe situation. In addition, he used his equipment to identify broken down adhesive in our seals on the ducts comprising our cooling/heating efficiency. He was also super sweet to our overly friendly cat. Six stars!

Review 27 (2024-08-22 - Rating: 5)
I was referred to Goettl by a friend. Joseph Gutierrez came to the house to determine my needs for repair, and assisted with some additional wants of mine. Joseph has a very professional pleasant demeanor with good patience. He thoroughly walks you through all the steps while you decide your options and cost. I was happy to add additional products to my order as the available financing was helpful. He and the entire team, Eric and David have been extremely professional, helpful and worked hard on my projects. Even having to remove large cabinet to access the wall behind for repair. They didn’t jack up my house, they were careful and clean. These are good people with great service. I hope to enjoy my new equipment for many years to come. Thank you all for your hard work, especially on this extremely hot day. You rock!

Review 28 (2024-12-02 - Rating: 5)
Our technician, Jose, was on time, professional, and knowledgeable. His work was thorough and I really felt like I could trust his understanding. He answered all of my questions about our system and gave me great options on how to fix our system in a way that was financially practical for us. We so appreciate Jose’s time and work!

Review 29 (2024-11-27 - Rating: 5)
Doug and Able came out and got us up and going the same day we called with replacing shower hardware and a new cutoff valve. They were very efficient and respectful. Thanks for the rapid response. The technicians were knowledgeable and courteous.

Review 30 (2024-11-23 - Rating: 5)
Goettl is the best! They genuinely care about your predicament & quickly respond when you need it. The techs are all polite, friendly & professional. They quickly diagnose & fix and never pressure an unnecessary upsell. After the job, they clean up everything so you hardly know they were here. Absolutely recommend Goettl! And their Sadie club membership is so worth it!

Review 31 (2024-08-29 - Rating: 5)
I had fostered a couple of dogs who chewed up the insulation around the Hvac pipes. Peter was very informative and great to work with. Its nice to work with people and a company who cares.

Review 32 (2024-12-31 - Rating: 5)
Andrew was great, he came in and inspected the toilet. He told me what the problem was and explained what needed to be done. He cleaned the area when he finished and he was very polite and professional. I would totally recommend Goettl!

Review 33 (2024-11-06 - Rating: 5)
They were great! They were Fast, Secure Punctual, and kept us Informed with every step.FAST, SECURE, PUNCTUAL, AND INFORMED meaning- We were given a time frame on when they would be out to our home (9am-1pm).Received an appointment reminder text.8:50am A text to let me know someone was in route to our home WITH their picture.Someone was here within an hour, most places make you wait for HOURS!Thank You Goettl!We will use your service again and we will tell our friends and family.

Review 34 (2024-12-21 - Rating: 5)
Jeremy was a proficient, informative and friendly technician. He was also polite at all times while servicing my AC unit. I was very comfortable with Mr. Ortega.

Review 35 (2024-10-09 - Rating: 5)
Miguel was very courteous, professional, and knowledgeable. He showed us some major issues we had with our ducts and how it effected our household. He went over options he recommended to fix said issue, what they cost, and ways to pay. Very happy with his work

Review 36 (2024-12-17 - Rating: 5)
In the future I will reach out to Goettl should I require plumbing work. Tyler Leija conducted himself as a professional and knowledgeable individual. Tyler took the time to explain what my pluming issue was and detailed what process he was getting to conduct in order to fix my issue. Tyler repaired my issue in under 30 minutes. Very impressive. Definitely on my list of recommended service providers.

Review 37 (2024-12-17 - Rating: 5)
Matthew was great. In addition to being mindful of my daughters, he took time to help me understand what products and services I needed and offered to come back to discuss finances at a time that was convenient for me.I’m hooked on the quality of service and professionalism of the staff. I’ll be purchasing their monthly service as a result.

Review 38 (2024-11-05 - Rating: 5)
We were experiencing some issues with our water heater, and were able to schedule a tech to come check it out the next day. Our tech was Jonathan salcedo, If he did an incredible job. He was able to diagnose and fix the problem in 1 hour. Not only did he fix our problem, but he took the time to explain to me what was going on with it and how I can do some regular maintenance on my own to prevent it from happening again. He was also friendly, professional, and fun to talk to.

Review 39 (2024-12-06 - Rating: 5)
Thank you Goettl for being so communicative, kind and professional. Richard was our tech and he explained everything very throughly and walked me through the process of figuring out what was wrong with out plumbing. Everything is working great now, and I am so appreciative of his knowledge and professionalism.

Review 40 (2024-11-24 - Rating: 5)
I visited the Goettl website and chatted with Zayne, who was extremely helpful. He was able to schedule a same-day service call to help with our issue. Peter M. arrived within the hour and quickly diagnosed an issue with our AC. He explained the problems in great detail and was extremely professional and polite. Because we still had an issue with a leak that was not coming from the AC, Peter was able to get another member of the Goettl team to come out and help diagnose that issue! Overall great experience with Goettl, so far! Hopefully the leak will be found soon!

Review 41 (2024-09-19 - Rating: 5)
I recently had the pleasure of working with Mathew and Carlos, and I can’t say enough about the exceptional service they provided. They took the time to explain everything they were doing in a way that was easy to understand. Both technicians were highly knowledgeable and efficient, ensuring that my AC system was up and running smoothly in no time.If you’re looking for HVAC technicians who are reliable, skilled, and truly care about their customers, I highly recommend Mathew and Carlos.

Review 42 (2024-11-09 - Rating: 5)
Got stellar service with Goettl Plumbing. Mr. Tyler Leija assessed the problem accurately. He took the time to explain the services available . He didn’t mind demonstrating the way a part worked. He answered all my questions honestly and I highly value that!!!!! He respected my decision making process and got the job done immediately. Shout out to the dispatcher and Tyler for their excellent customer service. I usually hire small independent plumbers. But Today, Going with Goettl 🎼 from now on.

Review 43 (2024-11-15 - Rating: 5)
Ryan and his helper were two of the nicest guys you could ever meet! Once they arrived our plumbing issues were promptly resolved. They were very knowledgeable and very informative. We will definitely be using Goettl for all our plumbing needs.

Review 44 (2024-11-24 - Rating: 4)
Came the next day and was here at the beginning of our scheduled window. Always a plus! He was knowledgeable and friendly. Fixed it easily and he was able to explain the problem. Was a little bit more than I expected to pay for such an easy fix. He was very helpful and he doesn’t set the price.

Review 45 (2025-01-01 - Rating: 5)
Mr. Douglas Rivera & his associate Jr. arrived at my home to fix a faulty water faucet in our guest bathroom & did a phenomal job. When they arrived they were very polite & introduced themselves to my family... including our dog! They communicated very effectively on exactly what the issue was, the cost of parts for repair, & estimated time to complete... they were done in no more then 20 mins. Additionally, Mr. Rivera & Jr. went above & beyond by providing insightful tips & recommendations for other items in my home related to plumbing to help preserve their lifespan. Highly pleased with Geotti Plumbings team, high quality service & professionalism. Will definitely seek out their services again if needed & recommend to others.

Review 46 (2024-10-17 - Rating: 5)
This is the type of quality service that everyone needs! Billy went above and beyond in helping me discover what was going on with my AC unit. He not only provided the service that I asked for, but also looked more into the issue to make sure that everything was functioning the way it’s supposed to. Update it was not however, Billy and his team assured me that they provide quality for the quantity. The team’s customer service is respectful and transparent which I feel everyone needs. Thank you Billy and the rest of the team!

Review 47 (2024-11-20 - Rating: 5)
Really couldnt have asked for more from Goettl. The staff was very timely in responding to my online appointment request. Tyler came out and presented all the options and even had a video showing me the issues with my drain. There was no pressure and I appreciate him taking the time to let me know what future repairs may look like. Will definitely use Goettle in the future.

Review 48 (2024-12-07 - Rating: 5)
I had a clogged drain that I couldn’t fix on my own, and Jerry came to the rescue! He was professional, efficient, and clearly knowledgeable. He identified the issue, explained what needed to be done, and got to work right away. The drain is working perfectly now, and I really appreciated his attention to detail. Highly recommend Jerry for any plumbing needs!

Review 49 (2024-11-24 - Rating: 5)
First, I will say I rarely provide reviews, but Will was great! He came quickly on a Saturday night, and we were warm less than an hour later at a cost much lower than I was expecting. I highly recommend this company.

Review 50 (2024-10-04 - Rating: 5)
Goettl was amazing from start to finish. Fast appointment. Fantastic communications throughout our repair. Fair prices. Zero mess left behind. Joseph couldn’t have been nicer or more professional. All issues were thoroughly explained and documented with photos. He very sweetly put up with my anxiety and bad jokes. It didn’t hurt that he’s also easy on the eyes.Thank you, Goettl, for being a company that can be trusted.

Review 51 (2025-01-06 - Rating: 5)
Kalen and Ryan were great! Very professional and very informative. They unclogged my bath tub drain. Great doing business with you. Will recommend to others.Thank you!!

Review 52 (2024-12-19 - Rating: 5)
Friendly heads up long review I had to re-edit and add on. I can’t say enough of good things….It took me by complete surprise with world class customer service from first late night call from Zane, down to phone customer service , Joseph, and to the labor plumbing team Paulo “Adrian” and Adrian , forgive me names I may have missed who all was involved. Paulo and Adrian showed up the next day and wasted no time working so hard for 3 full straight days from morning to evening .How you were treated with such kind professionalism, courteous respect , and strong communications. Joseph took his time explaining everything and went thru every room inside and out. Showing me why this should be a concern with explanation which all made sense why it wasn’t just a toilet leak issue. Totally oblivious the damages, leaks, and danger our water heaters the condition it was in with leaking carbon monoxide. Although it was a lot to take in unexpectedly. But I felt all involved made sure my family were taken care over the top. I was given an option to bandage fix it or fix it from the root cause and explains the pros and cons. Took a huge load of stress of worrying what else could go wrong as I chose the root cause fix . They did everything for you it’s like hiring a team of doctor specialist you’re under great care.With transparency, I was overwhelmed with emotions with almost $2,000 water bill trying to fix it with no experience but watching from YouTube DIY toilet fix. I made matters so much worst , water pressure burst into like a fire hose mode spraying in every direction to the point I had to do an emergency shut off from water source.There was a deeper root issue until Goettl came to my rescue. My absolute heroes!!!! I cannot emphasize enough their professionalism and compassion as I felt horrible but I never ever felt judged from anyone. It was an attitude of a mission to help in their expertise. Thank you all so much from the bottom of my heart I feel my family is so much safer now. Thinking it was was just a toilet leak, a blessing in disguise or else the leaking carbon monoxide would have been neglected even longer. And our water fine charges now have a chance to be dismissed. I absolutely highly recommend Goettl!! Many blessings to your company for what you do helping those like me in similar situations. Very very grateful and happy customer because of your amazing strong team. Peace and God bless :)

Review 53 (2024-11-27 - Rating: 5)
I had the pleasure of getting Jerry as my assigned plumber to fix my clogged bathroom sink. He was very professional and friendly. He was having some issues due to the way my house was plumbed , but with his professionalism and persistence he got the job done. I will recommend and ask Jerry in the future.

Review 54 (2024-11-05 - Rating: 5)
Matthew was our technician last week and he was very methodical in detailing what the issues were with the AC unit. He took the time to explain to me the purposes and the impact of what had happened & what needed to be done. Not trying to sale anything but giving clear and precise information. Testing everything, taking pictures of the entire unit inside & outside of the house. I felt very comfortable & informed about what should be done moving forward.

Review 55 (2024-12-24 - Rating: 5)
Jerry Guzman was the consummate professional. He took time to listen to our concerns, explain pricing, and the anticipated intervention needed, and he was contentious about keeping our home clean where he worked. We appreciated his knowledge, skill, and customer-centric interaction.

Review 56 (2024-12-18 - Rating: 5)
Service was amazing. We had a bit of an emergency and Tyler was prompt and knocked the job out surprisingly fast. Tyler was very professional and friendly. We will definitely be choosing Goettl for future plumbing needs. Thank you!

Review 57 (2024-10-11 - Rating: 5)
One of the best service calls I have ever experienced. Hands down. Andrew was very professional yet down to earth. He explained everything that was going on with my clogged drain. I literally was taught plumbing 101 from him in a matter of minutes. Andrew is awesome. The company as a whole I would highly recommend. I will be utilizing their services not only for my plumbing but also HVAC going forward from here.

Review 58 (2024-10-05 - Rating: 5)
No one likes having to replace the AC. It’s a pain in the ass and it’s expensive. But both technicians that came out to my house—Abdiel for initial repairs and Billy for a couple of follow-up repairs—were awesome, and Goettl made the whole process very easy. We ended up replacing our inside unit and the install guys were able to make it out the same day which was incredible. We had some issues where it was running but it wasn’t cooling the house so I called again and Billy was able to come out, diagnose the issue right away, and get us in good shape. Amazing company, great customer service.

Review 59 (2024-09-29 - Rating: 5)
Billy and John were awesome. Set up everything perfectly and went the extra mile to take care of some additional needs. Definitely the best A/C experience yet.Our tech Jorge that came out the day before helped quickly assess the situation and get us set up for a new system and water heater. Jorge was very friendly, would highly recommend!

Review 60 (2024-12-05 - Rating: 5)
Billy McDermott did an excellent job. Very professional, and proficient at his job. He checked both systems and made sure everything was back to 100%. Couldn’t have asked for better service. Highly and only recommend Billy and this company!!!!

Review 61 (2024-12-12 - Rating: 5)
Joe was incredible to work with this afternoon.. he took the time to ensure that all of my questions were answered about what was going on with my water system.. thank you again Joe for helping me tonight!! I would highly recommend him

Review 62 (2024-12-16 - Rating: 5)
Thank Jehad for his professionalism and expertise on our AC system. He walked me through every aspect of the system and and distinctly showed me what needed to be replaced and explained why in a manner that I could completely understand. With his assistance we were able to update our system for the size of our home.

Review 63 (2024-12-21 - Rating: 5)
Your technician Will was very professional and polite. It was a real pleasure having in my home for this service. Please send him the next time I am due service.

Review 64 (2024-09-21 - Rating: 5)
I was expecting someone to come on Saturday, but relieved that Darean showed up on Friday. He was very knowledgeable and explained the situation in detail. I am extremely relieved that he cleared the clog that was 50 feet down. I am also so grateful that after he left, he answered my questions and provided a recommendation at 10:30 at night. I was not expecting him to respond until the next day. You have an awesome young man working for your company! Great job in hiring him!

Review 65 (2024-12-24 - Rating: 5)
Also would like to leave a five star review for Ralph and Rudy, for installing my water heater and my new water softener system! Very professional and courteous as well as very efficient and clean work. Highly recommend!

Review 66 (2025-01-06 - Rating: 5)
Representative Joseph was very thorough and answered all our questions. We are very pleased service for a water heater replacement will be done same day.

Review 67 (2024-12-27 - Rating: 5)
I had a great experience with Goettle A/C and Plumbing services. The technician Abdiel Chavez was extremely helpful and knowledgeable about servicing my unit and was instrumental with assisting me and providing me with all of the information I needed to make my final decision on moving forward with purchasing a new unit. I will be recommending Goettl to all of my friends and family. Keep up thr great work! I just had my A/C installation completed by Manuel and Joe and I am extremely satisfied with the quality and service of the work performed. The technicians were very professional and helpful the entire time. Huge kudos to them and the entire Goettl company for outstanding service!! Will definitely be recommending their services to all of my family and friends. Great job guys I am extremely satisfied. To end the new A/C installation process, Mike Lozano came to perform the quality inspection and Mike was extremely professional and helpful with answering my questions regarding the Goettl App and follow-up maintenance actions. I am very pleased with the quality of the service I received throughout the entire process. Keep up the great work! Update 12/27/24, I had a leak with my outside sprinkler system and Technicians Doug and Aiden were dispatched to troubleshoot the issue. I was extremely impressed by how professional and helpful both Doug and Aiden were with the entire process in solving the problem. They walked me through the repair steps and assisted with providing me with payment options and the entire repair was smooth and streamlined and only took a couple hours. Huge kudos to both Doug and Aiden for all of their hard work, it is greatly appreciated and I will be recommending Goettl to all of my friends and family who may be in need of any plumbing or A/C repair needs in the future. Great job guys, keep up the great work!

Review 68 (2024-11-04 - Rating: 5)
I called Goettle after having an issue arise for the 3rd time with my kitchen sink that another company had worked on. Making an appointment was easy, and the updates were appreciated. Andrew came in with Mike and explained to me why this was happening and showed me with a camera. They have the equipment and knowledge to solve my kitchen sink backing up issue! He was very informative and answered all my questions. Very happy with the service and with Andrew and Mike being kind and informative.

Review 69 (2024-11-12 - Rating: 5)
Tyler was personable and professional m! He did a great job getting my drain cleared and my gross pipes turbo-scrubbed! He explained everything clearly and used cameras along today to show me where our issues were. Thanks!

Review 70 (2025-01-07 - Rating: 5)
Rudy was friendly and professional, gave me options for my repair as well as a new water heater. Quick and easy, and they are able to work around my schedule.

Review 71 (2024-08-30 - Rating: 5)
Jehad was an absolute pleasure to work with! He explained everything that was causing an issue with our unit, options to correct and answered all of our questions. Although it wasn’t the answer we wanted - he was kind and thoughtful. He made the process easy and we’re looking forward to continued partnership with Goettl in keeping our home cooling efficiently!!Charlie and the install team also did a great job. Picture perfect! Thanks again to Goettl!

Review 72 (2024-12-30 - Rating: 5)
Frank was prompt, professionial & a very patient individual. He answered all my questions along with some education regarding my water heater. He was very knowledgeable & did a great job!!

Review 73 (2024-11-03 - Rating: 5)
Richard Wenzlaff was professional and informative. His work was fast and clean. He definitely knows his job and does it well. I will ask for him on my next service call.

Review 74 (2024-10-10 - Rating: 5)
Here’s a concise review you can use:Joseph Gutierrez from Goettl did an amazing job checking my plumbing! He was professional, thorough, and took the time to explain everything clearly. His attention to detail and friendly attitude made the experience stress-free. I highly recommend him for any plumbing needs!

Review 75 (2024-09-16 - Rating: 5)
I got the pleasure of having Lionel as my technician when my ac stopped working. He helped explain to me what was wrong with my ac and went above and beyond showing me my outside breaker box and which ones are which for a different problem with my stove that he did not have to show me because it is not what i was calling for. We also were are to have just great conversation and made me feel super comfortable. I highly recommend trying to get Lionel to be your technician if you can.

Review 76 (2024-09-15 - Rating: 5)
Jorge came out and provided service and determined with the age of unit and multiple repairs in the past that replacement was going to be the most cost effective option. Literally the next day Blake and Matt came out to install the unit. All three men that I dealt with were courteous and efficient. They provided great customer service and I look forward to working with this company more in the future if the need arises. Thank you, Jorge, Blake, and Matt. Great work!

Review 77 (2024-11-06 - Rating: 5)
Doug and Aidan did an inspection of my plumbing this morning, they were professional and educated me on my plumbing system in terms I could understand.

Review 78 (2024-12-30 - Rating: 5)
Blake and his partner were awesome. They got everything done and even with one small hiccup solved the problem expeditiously. Very professional, timely and helpful. Thank you. Highly recommended

Review 79 (2024-11-28 - Rating: 5)
Ryan and his associate were knowledgeable, efficient, and very respectful. They also managed to squeeze in my drain cleaning right before the Thanksgiving holiday with only a few hours notice. I highly recommend them for your plumbing (and HVAC) needs, be they big or small. Thanks, guys!Kathy

Review 80 (2024-10-29 - Rating: 5)
Goettl came to the rescue. Excellent service, knowledgable technician and quick service. Provided me with important information on my unit something I have not experienced with the installer of ac system. Good to know there are still companies that look out for customers. If you go Goettl you will not be disappointed! They have top notch knowledgeable personnel from the time you pick up the phone and set up the appointment. Thank you Reagan and Billy you all are awesome! Billy is very knowledgable and even left me instructions on how to maintain my unit. Thank you for your guidance Billy you are awesome!!

Review 81 (2024-09-16 - Rating: 5)
The office was very professional and communicative and made planning super simple. Rudy Farias was the first plumber and he was excellent. He explained everything and fixed all the issues inside the house. The next day it was time to work on the project outside of the house. John Ruiz and Aiden Mendoza were on time and efficient and tidy. The whole experience was very easy and professional. 10 out of 10 - a definite positive review!

Review 82 (2024-12-04 - Rating: 5)
Mr Douglas an Rivera done an excellent job repairing my home. Mr. DOUGLAS too the time to explain everything to me as well as showing how and what needed to be done. They both worked very hard in the hot sun and done an outstanding job. I would like to say these guys have to be outstanding employees and my had goes off to these gentlemen. Thank again and if I ever need work again.i would definitely ask for these 2 gentlemen. Made me happier that a fat baby eating cake.

Review 83 (2024-12-18 - Rating: 5)
Douglas and Aidon were very professional and courteous, did very good work. Price was acceptable for toilet replacement, other price quoted to change Moen faucet cartridges was outlandish. Also I did not like the attempts at upsetting other services.

Review 84 (2024-10-07 - Rating: 5)
Darrell Gonzales came out for a preventative maintenance check. Darrell was polite, wore shoe covers every time he entered my home, knocked before entering and provided an update every time he could. Not only did he show us all the readings he recorded, he provided solutions as well as upgrade solutions to help extend and improve the quality of our AC system. I value customer service and Darrell checks off all the boxes one can think of relating to customer service. Darrell Gonzales went above and beyond in offering his customer support, providing information on additional services and providing the best upgrade solutions for our AC system. I definitely recommend Darrell to any customer and I hope to see him again on future service calls.

Review 85 (2024-11-05 - Rating: 5)
Douglas and Aidan did a fantastic job, cleaning the hot water heater and updating to code compliance. They both were very professional, courteous and explained the processes and cost every step of the job. Highly recommend them for any problem.

Review 86 (2024-08-22 - Rating: 5)
This service call was outstanding. Jesus Gloria was an amazing technician. He explained everything in detail and left us with cool air and a smile.

Review 87 (2024-08-11 - Rating: 5)
I’m a person and home owner that appreciates reviews when investing time and money for home improvements, repairs etc..Jesus came out today and was amazing from the start! He deserves a raise because based on that I have chose to go other ways with bad customer service. But he made me feel comfortable and at ease with the same goal to fix the issue on hand. Very thorough and took the time to explain what was need in depth. As well showing me what he was doing. Photos of what he saw that helped me make my decision to proceed and trust with Goettl AC and Plumbing Co. Never felt pushy or sales pitching but more awareness and recommendations. Plus provided options that meets anybody’s budget I feel and financing. The military discount was a plus as well. They will be here tomorrow to upgrade my system that is long past due. Overall great service from Jesus and Tony the manager who I spoke with over the phone. Thank you for making this process so easy for me in this difficult time. Never fun with your AC breaks down in Texas August heat!Out of a 5 being the best rating I give Jesus a 10. Thanks again for sharing your knowledge and helping me understand the issues and concerns with AC unit.Highly recommend!

Review 88 (2024-10-22 - Rating: 5)
Doug and Aiden were on time, professional and were very knowledgeable of their craft!! Would definitely recommend them to anyone!Very honest and straightforward.Diagnosed my mothers water problem quick and easy!!

Review 89 (2024-10-20 - Rating: 5)
Nathan was kind and helpful. I really appreciate the services and care I’ve received . They have all been professional, kind, informative and patient. I never feel taken advantage. I’ve had several jobs done. They have come to my emergency calls, the next day. I joined the membership group. $19.95 per month and its paid off. Thank you Geottl gor the 24 hr piece of mind.

Review 90 (2024-08-19 - Rating: 5)
The representative is very knowledgeable. He is most polite and respectful. He has the best work ethics I have ever encountered. He truly takes pride in his service. Do not lose the employee under any circumstance. He had restored my faith in service companies and I will use Goettl again, and will certainly refer to my friends. They will certainly ask who I used to fix my AC.

Review 91 (2024-08-24 - Rating: 5)
Darrell Gonzales was professional and courteous. He knows his craft, we had 2 other technicians come out and they could not figure out our issue. He did, and made us feel safe and comfortable going forward with his advice to diagnose and fix the problem. Also, the company is Military friendly, he gave me a discount which is greatly appreciated. I recommend 100%.

Review 92 (2024-11-07 - Rating: 5)
Update: Joseph and Jerry visited our home to inspect and give us quotes on much needed repairs. They were absolutely knowledgeable and a pleasure to work with and took care of our needs. We would definitely recommend them to anyone with plumbing needs.Darean was very knowledgeable and professional and was able to handle our issue without any issues! We’ve used Goettl in the past and would recommend them to anyone needed plumbing repair.

Review 93 (2024-08-16 - Rating: 5)
Peter helped a lot with explaining the root cause of our AC unit not functioning as well as it should be, and explaining why he recommended the fix/parts that he did. Took plenty of time to troubleshoot what was actually going on as opposed to just treating the symptoms, and explained in an easy-to-understand way what he found and how to fix it. He also gave good advice about simple DIY maintenance we can do moving forward to keep the system healthy! Goettl as a whole was very easy to work with and I was able to book an appointment as early as the day following my phone call. Great service from start to finish!

Review 94 (2024-08-01 - Rating: 5)
Jesus Gloria was great. Very professional, explained everything, how the A/C and heater should work. Im very pleased with their performance and recommendations to keep my system running smooth.

Review 95 (2024-11-08 - Rating: 5)
Sam & Tony were professional, detail oriented, and upfront on pricing. I’m a return customer and glad I called them.Brayan & Christian were quick, clean and very professional. I would have them work on my house again!

Review 96 (2024-09-08 - Rating: 5)
The quick response from Goettl was fantastic, and their follow through was quick and efficient. Frank our plumber was extremely helpful and explained the process really well. Communicating with him was easy and crushed it assessing my problem and had it fixed the following day. Double thumbs up!

Review 97 (2024-11-07 - Rating: 5)
My technician, Abdiel Chavez, is a super friendly and respectful young man. I like the way he does business…came inside, did what he needed to do, and at the very end he told me everything that was done and any recommendations. Super simple way of doing business. No complaints.

Review 98 (2024-10-08 - Rating: 5)
Best plumbing experience we had. They were very informative and professional. Our technicians are Ryan and Kaelen. We highly recommend this company. Please ask about their preventative maintenance contract.Thank you!Nick and Michelle

Review 99 (2024-07-22 - Rating: 5)
Sam was great. He answered all of our questions and he wasn’t pushy at all. He was honest, and very respectful. He made our situation a priority and he was very informative. He was thorough and provided great insight. He made us feel very comfortable choosing Goettl for our air conditioning needs. Our new system gets installed tomorrow!

Review 100 (2024-09-19 - Rating: 5)
First time callling Goettl. Matthew Lopez came out and took the time to thoroughly explain the issue with my AC unit, making sure I understood what went wrong and different options for how to fix it. His professionalism and expertise were evident, and he got us up and running. I appreciated the time he took to make sure everything was working before he left.

Review 101 (2025-01-02 - Rating: 5)
Jerry Guzman was a great help solving my plumbing issues, he went the extra mile to do what he needed to do to make sure the problem was fixed, Im very satisfied with his work. Thank you Jerry again for taking your time.

Review 102 (2024-11-14 - Rating: 5)
Sam was tech today and he was very professional, courteous and helpful. He installed my montior system as well as showed me how to work the app for the system. Additionally, he walked me thru the pricing for something I wanted to repair with my AC system and explained all of the options. I would welcome Sam to service my system anytime.

Review 103 (2024-12-27 - Rating: 5)
Ryan is extremely knowledgeable of the work he does, has given me additional information on how to prevent the problem from recurring. I love his personality he is a kind young man. Give Ryan a raise he deserves it. :)

Review 104 (2024-11-29 - Rating: 5)
Nacho was the best of the best! During his visit with us, he answered our questions, explained in detail the processes for inspecting our new HVAC systems (x 2 of them), and anticipated questions that asked as well. A consummate professional for sure!

Review 105 (2024-05-17 - Rating: 5)
Jesus Gloria y Darrell Hernandez were very kind and professional and took the time to explain everything in detail in both English and Spanish. They were also very kind to our pets and respectful of our home. More companies should have employees like them I was very impressed definitely would recommend.

Review 106 (2024-11-10 - Rating: 5)
Thank you once again for your wonderful service - this time related to the HVAC. Matthew was the service rep, and I must say he was awesome. He spent a lot of time inspecting, cleaning and servicing my unit. He was kind and knowledgeable! And again, I’m very pleased with Goettl.

Review 107 (2024-11-23 - Rating: 5)
I had been experiencing 46 to67 degrees COLD air when thermostat was set at 77 on heat. I had changed the thermostat batteries and it worked for an instant and dropped down. I was dressed like an Eskimo and slept like that for a week. Mr Peter worked magic with thermostat and then it was working. It is now 10am Saturday morning and I had the first comfortable night in a week and up till now. Thank you for that. And the sensors he put up now if something goes wrong the sensor will notify the company. God bless you.

Review 108 (2024-11-18 - Rating: 5)
Cameron Bogott was our technician. The customer service that he provided was top tier. He answered all of our questions and explained all of the work that we need to be done to our AC unit. He was very thorough with his inspection and was very down to earth. Because of the great experience we had from Cameron, we will be using Goettl for all of our future HVAC needs.

Review 109 (2024-08-16 - Rating: 5)
First of all they came out within 3 hours of my initial call. The technician Jorge Gutierrez was professional, thoroughly investigated the issue and effectively offered several options to consider. He installed water sensors in multiple places and arranged to have a water restoration company to come to assist. Jorge was great and I must say that Goettl truly is a premium , high quality company..

Review 110 (2024-10-16 - Rating: 5)
After moving into a new house, we knew we were going to have to replace the 20 year old AC and water heaters eventually. When they did finally go out, Goettl was there to install new ones the next day and bring everything up to current code. Their install teams and very knowledgeable and respectful of your house and I couldn’t be happier with Martin, the main carpenter, who came after it was finished to make sure all the paint and trim was 100% and the home looked like brand new.

Review 111 (2024-10-24 - Rating: 5)
I was notified once my technician Matthew was on the way to my home. Arrived in a timely manner. He was very nice, walked me through what he was going to do and showed me some areas in my system that could improve my air quality and furnace operation. I.was able to receive 2 estimates for additional work but there was no high pressure upsell push. Thank you Matthew and Goettl for getting my furnace ready for winter.

Review 112 (2024-11-19 - Rating: 5)
Andrew came to my house and really helped to show me what was wrong and inform me on the best steps to take. He’s very knowledgeable, professional and extremely helpful! Would highly recommend Andrew and Goettl!

Review 113 (2024-05-21 - Rating: 5)
Jesus Gloria did a fantastic job evaluating our system and was a true professional. I appreciated him walking me through our systems and options to resolve our issues. We would definitely be pleased to have him back to take care of our system!

Review 114 (2024-09-26 - Rating: 5)
Ryan was very professional. He did an outstanding job of explaining what the issue was with my sink drain and what was needed to fix it. Great job. I would be glad to have him back again. Awesome work and quick quality service.

Review 115 (2024-09-03 - Rating: 5)
Jehad came out to assess my project, and was professional, knowledgeable and courteous throughout. We explored different ideas and settled on the priority of improving insulation and duct sealing and cleaning. The work was carried out two days later and I am very happy with the result.

Review 116 (2025-01-06 - Rating: 5)
He was very pleasant and attentive and informative. Im glad I signed up for the service. It has been a satisfying experience so far.

Review 117 (2024-09-11 - Rating: 5)
Thank you Goettl, but more importantly thank you Cameron B.Our home was experiencing AC issues, and we were unsure of the cause. Cameron arrived promptly, listened attentively to our concerns, and immediately began his assessment. His thorough inspection covered the unit, ducts, and overall system performance. Cameron was great at explaining his findings, offered recommendations to restore our system to peak efficiency, and identified potential future issues. His expertise, professionalism, and clear communication were impressive.

Review 118 (2024-08-16 - Rating: 5)
Can’t say how happy I am with the service! Needed to have my entire system swapped out in this August heat.Christian and Bryan were reliable, courteous, polite, and went above and beyond to get the job done right. Best of all they arrived when they said they would and then would tell us exactly what was going on.It’s been hot and these guys took the time needed to get things installed the right way and didn’t rush or cut corners.100% would recommend Goettl to anyone! Each interaction was great from the repair tech Peter, the sales manager, and finally best of all Christian and Bryan.

Review 119 (2024-09-25 - Rating: 5)
Blake Menchaca as well as Johnny and Billy were all so nice. They were very professional and knowledgeable and made sure I was more than satisfied with their workmanship. I would recommend Goettl and this team as a 5 star company and employees.

Review 120 (2024-10-25 - Rating: 5)
Amazing service!! From start to finish! Started with a service call which ended up needing a new unit, which can be bad news, but they made the process easy and stress-free. Enjoying my new AC and staying cool. Everyone was very professional, highly recommend!

Review 121 (2024-10-28 - Rating: 5)
I am a Realtor and I have a client that is trying to buy a house, but through the inspection, it was suggested that we get a plumber to give us a quote something that came up in the sewer scope. Richard not only was there on the scheduled time, but he explained everything in a way that my client and I could understand. I would recommend not only Goettle but Richard for anyone that needs service.

Review 122 (2024-11-21 - Rating: 4)
Had a major plumbing leak under my house. I was getting bids for the job. Tyler came out, very professional and informed me of everything he was doing and why. He easily found the leak where the prior plumber said it was. The only issue was cost. While they offer a substantial warranty on the work (25 yr & 2 yr on the labor), it was higher ( and unfortunately outside of my budgeted amount given this was an unknown leak) for me to use them. Had this been something that did not require immediate fixing, I would have considered using them.

Review 123 (2024-10-09 - Rating: 5)
I had a great experience today with Goettl. We had been experiencing low water preasure in some areas of the house. Joseph came over and did a thorough inspection of our home water system. He was incredibly knowledgeable and informative and explained all of our different options clearly and confidently. I actually learned a lot listening to him which always makes me feel like we are in the right hands! Thank you!

Review 124 (2024-11-01 - Rating: 5)
Jehad was really nice and explained things well. He was very proffessional and made this a pleasant experience. Manuel and Marcos did a great job installing and going over things.

Review 125 (2024-08-10 - Rating: 5)
Jesus Gloria came into our home and was extremely thorough of his inspection on our units. We have had multiple horrible experiences with our home warranty company sending out inexperienced technicians and we finally cracked down and called a reputable company and we are SO glad we did. He found issues we were never informed of from prior visits with inexperienced technician’s and explained it to us in a way we could understand and equipped my husband and I with the proper knowledge to make an educated financial decision. Today we purchased a new AC unit and feel like Goettl and Jesus will take great care of us and our family for years to come. We are very thankful for the experienced technician Jesus who came to our home today and can’t wait for installation tomorrow!

Review 126 (2024-09-15 - Rating: 5)
From the moment they knock on the door, Goettl AC was a God send! At first meeting, Jorge, the technician, brought a little toy for our kids. He then proceeded to explain what he was looking at, what it meant, and what were some of the possible fixes.We ended up needing a new unit. While Im sure Goettl isnt the cheapest in town, for something at necessary as a good AC unit, you get 5 star service with your purchase. So far, we are happy with our choice.Jorge didnt try to up-sell us. He was honest and realistic. If I could opt for him to come to every service call, I would. God Bless you Jorge!

Review 127 (2024-08-14 - Rating: 5)
We had a an excellent experience this morning with William! He was 15 minutes early to start, had our issue diagnosed and fixed within the hour, and answered all our questions. He went above and beyond and we just wanted him to get the recognition he deserves! Thank you William!

Review 128 (2024-08-21 - Rating: 5)
Husam Ismail was great and so friendly . He went above and beyond. He even gave my daughter some toys that she absolutely loved. He got our air up and running very quickly. The quality of work was very good and overall I’m extremely satisfied with the service provided. I will continue working with them moving forward. Thanks for helping my family during one of the hottest days in Texas.

Review 129 (2025-01-06 - Rating: 5)
Miguel was extremely thorough and took his time to explain all factors and options. I was very pleased with his customer service.

Review 130 (2024-09-10 - Rating: 5)
If I could give a 10 star review for the work that Doug and Aidan did I would. From the moment they entered my home they were kind, thoughtful and helpful. They explained in detail everything that needed to be done to clear the clogged lines in my house. They even replaced a leaky water faucet in my backyard. They were very respectful of my home and took care not to track in dirt or mud. I would highly recommend Goettl Plumbing. They are the experts.

Review 131 (2024-04-29 - Rating: 5)
Jesus Gloria was awesome and he was very professional. Accurate and very precise with what the problem was with my unit. I appreciate this company’s business and will definitely be referring them to my colleagues.

Review 132 (2024-11-29 - Rating: 5)
Jerry, the plumber that did the work was amazingly knowledgeable! He was very thorough in correcting the issues and explaining everything that’s needs fixing.Very polite, friendly and professional!👍

Review 133 (2024-12-31 - Rating: 5)
I am very happy and appreciate that someone was available within a two hour span to come and assess and fix the plumbing problem.Mr. Andrew Arizola asked very important, pertinent questions regarding the plumbing system with my kitchen sink.He was very professional and provided photos of work being done and thoroughly explained my concerns in detail.Goettl is now my go to plumbing company.Thank you.

Review 134 (2024-12-24 - Rating: 5)
Andrew the service technician was very helpful and very friendly. He explained how he was going to unclog the water sewer plus he told me there was a solution to my problem and needed to get a product that he has to clean the pipes. But i told him that it was ok but the service from goettl plumbing excellent and that I will be calling then back.Thank you goettl

Review 135 (2024-11-07 - Rating: 5)
Miguel Benavides was amazing during my HVAC rejuvenation tune up! 10 stars if I could!! Miguel took the time to explain every detail, offered multiple options that fit my budget, and made sure I fully understood each step. I felt completely taken care of, and Miguel’s thoroughness gave me real peace of mind. I couldn’t recommend them more highly!

Review 136 (2024-12-29 - Rating: 5)
The service provided was EXCELLENT. The technician was diligent, professional, and knowledgeable. I would recommend Goettl for any plumbing and AC issues…

Review 137 (2024-12-23 - Rating: 5)
Ryan fixed our clogged drain and leaky sink in no time. After repairs were complete he took the time to explain the issue and what he did to fix it. He was very helpful and respectful.

Review 138 (2024-11-07 - Rating: 5)
Richard was very professional, informative and friendly from start to finish! He is a great representative of Goettl and I am pleased with the plumbing service as well as the water heater cleaning and install of app devices.

Review 139 (2024-10-08 - Rating: 5)
This was my first experience with Goetll and it was a good one. Jonathan was great! Very educated in his field and was great in explaining everything he did. He was very professional and well mannered as well as a good troubleshooter. I highly recommend.

Review 140 (2024-09-12 - Rating: 5)
Mr. Joe B was great, very knowledgeable, informative and very helpful in answering our concerns and questions about our matter. We didn’t use the full service but we are thankful he came through and confirmed our suspicion about our plumbing matters. We will definitely call again and hopefully get Mr Joe B again for quick same day service. Thank you Goettl Co

Review 141 (2024-11-30 - Rating: 5)
Andrew was quick, efficient, and the ultimate professional. He was able to unclog our toilet within a minute or two. I would highly recommend Goettl (especially Andrew) for plumbing services!

Review 142 (2024-07-28 - Rating: 5)
I had the misfortune of having my AC break during the summer. I had to get various quotes to find the best solution for my issue. Matthew Lopez from Goettl went above and beyond. He was thorough and extremely professional but still friendly. Goettl is just minutes away from me and was within my top three choices but unfortunately were a little out of my budget. I do want to make sure I say that it is not that they are not worth the money. It was just not in my price range at the time. I am very thankful again for the service provided by Matthew Lopez!

Review 143 (2024-08-23 - Rating: 5)
Jonathan was professional, courteous and respectful. We also spoke to a gentlemen at their office (unfortunately did not get his name) for details on the repair quote, and he was just as nice. Highly recommend Goettl and will call again, if needed. Thank you Jonathan!

Review 144 (2024-10-08 - Rating: 5)
Miguel was extremely professional and personable. He did a freon leak check for free to include several estimates to correct the issues. We were very satisfied with his service.

Review 145 (2024-09-20 - Rating: 5)
Miguel was awesome! Very knowledgeable, did great work and talked through the service each step of the way. Not just the what but the why and how, which gave me a lot of confidence in the service. Definitely recommend!

Review 146 (2024-11-04 - Rating: 5)
Matthew L. (Service texh) Was excellent on his approach and very helpful with all the feedback he gave to me today about the status of my HVAC. He was very informative on everything rhat i could do to assit with the house going forward. Highly recommended.

Review 147 (2024-10-21 - Rating: 5)
Brayan was very helpful. He showed up early to install my AC Unit while I was at work. Came back later on to finish the job. He was very helpful and full of knowledge. I learned some new things on the upkeep from him. Really great guy!!

Review 148 (2025-01-06 - Rating: 5)
Great service as usual. Mathew was wonderful and a great asset to your company. Please thank him for his very professional service.

Review 149 (2024-09-03 - Rating: 5)
We were having water heater issues. Goettl Plumbing came out. Their technician Joesph Gutierrez, came out, reviewed our system and gave us not one or two, but 5 different options to meet our immediate needs, both time wise and financially. He was professional, personable and spoke to me(a female) in such a way as to not make me feel incompetent in the subject. Which was VERY much appreciated. We have had another local plumbing company come out and they immediately tried to upsale everything and then some. If we ever have plumbing needs in the future, Goettl will be the first we will call and recommend from now on.

Review 150 (2023-11-13 - Rating: 5)
Doug Rivera came by to review the existing kitchen gas line relocation and explained to us about the required gas leak test requirements. The cost of the the test was reasonable at $500.00 but the labor / material cost of over $1,000 seems too high for the 4 foot black pipe being removed and installation of a new 3 foot section along the exterior wall.

Review 151 (2024-09-24 - Rating: 5)
Frank Soto from Goettl was amazing. Pointed out issues and explained everything so we understood. Gave great options. Would use him again as we trust his important

Review 152 (2024-07-02 - Rating: 5)
Joseph was very attentive and showed a lot of care and concern for our household. He explained everything in great detail and went the extra mile to take his time so we understood everything that was of concern. Would definitely recommend and will continue using this company and hopefully get him again as our service technician for future opportunities

Review 153 (2024-07-19 - Rating: 5)
Jonathan S. was very professional, knowledgeable, and efficient when it came to fixing our water leak. He explained what he was doing and how he would fix our leak before doing it and even durning the process of fixing it. Prices were way better than competitors and the service is exceptional. I would highly recommend Jonathan S. for all plumbing needs.

Review 154 (2024-11-07 - Rating: 5)
November 5, 2024:Jehad did a good job assessing our A C system. He explained thoroughly what our new system will be.November 6, 2024. The team Brayan, Christian and Jason worked awesome in replacing our whole A/C system and air ducts. They were respectful of our property, answered our questions without hesitation. They all did a fantastic job. We thank yall for your services and definitely recommend your business. We appreciate you.November 7, 2024: Ignacio inspected the newly installed air condition and duct system. He was very knowledgeable, and good expertise. He listened and answered our questions and concerns..he helped us to install our Sensi a/c and heater app..Fe Alexander

Review 155 (2024-11-24 - Rating: 5)
Darean did a super job installing two brand new toilets. The customer service and attention to detail were excelente! His willingness to share and explain how everthing works was much appreciated.We are so glad to know that we have a great warranty as well through Goettl. We plan to have 2 more toilets installed and will be requesting Darean to do the work. We will recommend Goettl to friends and family and through social media.Blessings to Darean and to Goettl!

Review 156 (2024-08-03 - Rating: 5)
Darrell Gonzales did a great job with my maintenance service and everything else I needed done today. On top of the quality work he did, he was also super friendly and seems like a genuinely nice guy. Another excellent service visit from the people at Goettl

Review 157 (2024-09-04 - Rating: 5)
Jesus Gloria was our a/c technician. He was prompt to arrive at scheduled appointment, was friendly, and respectful. He thoroughly checked all components, explained the maintenance performed, and reviewed all options for added services. Nice guy.

Review 158 (2024-09-13 - Rating: 5)
Great service and excellent explanation of what is happening with A/C with pics to give a better sense of idea of the situation. It provided a clear understanding for a decision to be made on how to proceed and execute the job. Thank You Cameron job well done and you present Goettl well

Review 159 (2024-09-20 - Rating: 5)
Joe came out to our house to work on our guest bathroom toilet and shower backing up into each other. He was very patient throughout the entire process. Showed my husband the video from inside the pipes and walked us through every step of the way. Overall pleased with his professionalism and customer service skills he displayed.

Review 160 (2024-08-26 - Rating: 5)
The best experience Ive ever had in the service industry. Brayan and Christian are 100% Professionals. Non stop hard workers. Very scary temps in the attic where the unit was located. I never heard any complaints. In fact they might not be human. They pushed through and knocked it out. 100° temps on the first day. Then almost got flooded out on the second day. Hardest working team around. Very impressive work. Thank you so much. Without a doubt 5 star rating and I will recommend.

Review 161 (2024-08-30 - Rating: 5)
I recently had the pleasure of having Billy McDermott from Goettl Home Services come out to service my AC, and I can confidently say that he delivered an experience that far exceeded my expectations. Billy was the epitome of professionalism—courteous, knowledgeable, and incredibly thorough.From the moment he arrived, Billy’s friendly demeanor put me at ease. He took the time to explain every step of the process, ensuring I understood what was being done and why it was necessary. What truly set Billy apart was his unwavering commitment to excellence. He didn’t just address the immediate issues but went the extra mile to inspect and fine-tune every aspect of my system, ensuring it was running at peak efficiency.It’s rare to encounter such dedication and expertise in any service industry today, but Billy McDermott exemplifies the highest standards of customer care. Goettl Home Services is fortunate to have him on their team, and I am incredibly grateful for the outstanding service he provided. If you’re looking for someone who truly cares about the quality of their work, look no further than Billy. Five stars isn’t enough to express how satisfied I am!

Review 162 (2024-09-05 - Rating: 5)
Frank M. was so great at explaining the different water heaters available to me back in April that, when it came time to move forward today, I specifically requested him to return to my home to schedule the installation. Frank has decades of experience with Goettl and provides customers with detailed information on its products and services along with the pros and cons of each model. I have used Goettl exclusively as my go-to plumbing and HVAC company and have always been extremely satisfied with the work done as well as with the value I receive for the money. Goettl’s entire customer service team, without a doubt, rates five stars for its communication, efficiency, and quality work and products.

Review 163 (2024-09-03 - Rating: 5)
Ryan & Cayden were more than excellent technicians, they were polite, respectful, and encouraged questions which they skillfully answered. We are so glad they were the ones who fixed our plumbing drain issues! Very pleased

Review 164 (2024-08-28 - Rating: 5)
The technicians arrived within 2 1/2 hours of me calling to schedule an appointment! This is the 2nd time we’ve used Goettl and once again are highly satisfied with their work! The technicians Douglas and Aiden were very friendly and explained what was being done and what they recommended for future. Highly recommend!

Review 165 (2024-07-08 - Rating: 5)
Just a big heartfelt thank you to all the Goettl team in Charlie Rios team and James Savage for a job so well done. Very courteous, professional and caring group of people. Sam came out and identified my issues and guided me along so to understand the detail. Had a complete unit installed with beefed up installation. 100 % done to perfection. Extremely happy and highly recommend the Goettl teamRegards & Thanks againJames & Debbie Terrazas7003 Mill Wheel

Review 166 (2024-12-01 - Rating: 5)
I was very impressed that they came on Thanksgiving to give me an estimate. The young man that came to my house was very knowledgeable of their products. All the prices and product information were all spelled out.

Review 167 (2024-08-29 - Rating: 5)
Darrell Gonzales did a great job servicing both HVAC systems and installing smart monitors. He explained/showed me the issues that he discovered and discussed options. He was personable, communicative, and very respectful. Well done Goettl!

Review 168 (2024-12-04 - Rating: 5)
Frank M was great! He listened to my concerns and took care of what we needed. He was professional and we felt comfortable with him in our home.

Review 169 (2024-08-29 - Rating: 5)
Jorge is very professional, very knowledgeable and has awesome customer service.He explained what was going on with our a/c unit and worked with his supervisor Josh to explain options we have! Very refreshing to have company that cares about the customers.Jorge is great asset to the company!Thank You!

Review 170 (2024-09-04 - Rating: 5)
Joseph came by and displayed a high level of respect for my home and family. He was thorough in his examination of the fresh water system and reviewed all needed and potential fixes with me. He answered all my lay and technical questions with expertise and took pictures of all concerning areas. After our discussion, I am well informed about the state of houses water system.Following, I settled on a fix for a PRV and and upgrade to the water heater. I also invested in a water quality system to protect my family and my home.For this issue, Goettl was my second opinion. Goettl had more reasonable prices compared to other plumbers in the area, a faster response with same day service, and displayed superior customer service

Review 171 (2024-08-28 - Rating: 5)
Darrell Gonzales. I appreciate the work you did today . By checking out in the ceiling. And letting me know that you didn’t found any leaks up there . I Was worried to see this 2 spots in my bedroom ceiling hopefully that nothing is leaking on my roof. and I wanted to thank you helping me out with your Boss asking for discounts on my behalf. I value the help you did you are a great worker with this company Goettl. Thanks. Again, Darrell.

Review 172 (2024-12-28 - Rating: 5)
A/C technicians on site and supervisor by phone gave me options to duct work, which saved me money, instead of selling me the most expensive options! Thats honesty!! Thanks12-19-24Technicians showed up to remove old ducts, install new duct work, grills, and a Rene Halo air purification system. Only hip up, new grills and box for ducts would not fit between ceiling joists, so grills were relocated, then patch old holes, done by Rudy.It took 4 1/2 days to complete the job.Should lower utility bill monthly.

Review 173 (2024-12-19 - Rating: 5)
Jesus did a great job. Very polite and very knowledgeable. Was able to discuss what needed to be done with my AC vents.And we both love Donald Trump!

Review 174 (2024-11-12 - Rating: 5)
I called Goettl at 5:40pm as my washing machine drain line was clogged and causing a leak. Tyler Leija was at my house an hour later. Tyler was very respectful and professional, and super patient as my 3yr old son was curious as to what he was doing. Tyler explained the issue and gave me a couple options as to how we can tackle it, and got right to work. He showed me before and after videos of the drain line from a camera he snaked in it, and you could definitely tell a difference. He tested the washing machine before leaving to ensure the leak wasn’t still there. Tyler even setup an additional access point so it would be easier to fix if it ever happened again down the road. He made sure I didn’t have any questions or other concerns before leaving even though it was dark and after 8pm at that point. Very pleased with Tyler Leija and Goettl.

Review 175 (2024-09-18 - Rating: 5)
Goettl Air is the best!! This was my first time using them. They are very knowledgeable, professional and have excellent communication to assist you without any worries or confusion! Miguel my technician was so polite and made me feel like I was one of the Goettl family.. Thank you for a step above of all the rest..

Review 176 (2024-11-09 - Rating: 5)
Thursday I had Goettl come out to check my furnace and make sure it was ship shape for winter. Needs a little work and Steve couldn’t have been nicer. Took pictures and next week I’m having some duct work done. Good to work with nice people.

Review 177 (2024-09-24 - Rating: 5)
John and James were pleasant, efficient, knowledgable, careful, and personable. They explained what they were doing; made sure our belongings were safe; and cleaned up as a final chore. We are very pleased with their service. Look forward to further service with them.

Review 178 (2024-11-12 - Rating: 5)
Bryan and Billy did a terrific job on the install of the new HVAC. James and John were very great on the vent cleaning. Working with skilled, professional individuals is always a pleasure.

Review 179 (2025-01-01 - Rating: 5)
Was very helpful in determining the issue with our water heater. Douglas was honest in his opinion of what we should do to fix our issue.

Review 180 (2024-12-18 - Rating: 5)
Doug and Aiden (not sure if I spelt that right) were awesome. I just lost some family in a car accident, money has been really tight and every other plumber tried to tell me I would need to replace my bathroom equipment, trying to upsell me ok anything and everything, but Doug and Aiden simply told me what I needed immediately, let me know they would do what they could so I wouldnt have to replace everything and they came through big time. They have saved my holidays and I cant thank them enough!

Review 181 (2024-08-26 - Rating: 5)
Update: Just received service with Joseph Gutierrez on replacing my ancient water heater. Joseph is an extremely genuine person. He was thorough and helpful. He explained everything and made this dilemma manageable. Thank you Joseph. (First review)Mr. Zuniga was very professional and thorough. Explained everything and also asked if I had questions about what was being done or talked about. Well done sir.

Review 182 (2024-10-03 - Rating: 5)
Joseph Gutierrez came out two days ago because I had a faucet that constantly dripped. he went through my house inside and out checking all the plumbing connections. My hot water heater was 14 years old, and some of the plumbing in my house was the original from 1976. He explained everything in detail that I could understand and we arrange for repairs to be made the next day. I’m so impressed with his knowledge and his patience with me. I highly recommend goettl.

Review 183 (2024-08-17 - Rating: 5)
Matthew Lopez was knowledgeable, and explained in detail what our issue was and how he would resolve it. Great customer service and got the job done quickly. Would give 10 stars if possible.

Review 184 (2024-12-19 - Rating: 5)
We had a scary sparking water heater and Goettl came out the same day. Mike Lucio was great! He replaced the water heater and brought it up to new code regulation. He was very friendly and answered all my questions! Thank you!!!

Review 185 (2024-09-06 - Rating: 5)
Lionel was awesome! He explained every concern he saw with our HVAC System and showed us what needed to get done! Just started my membership with Goettl and wish I would have done it earlier! Great customer service and great pricing! Thank you Lionel and thank you Goettl!