Aquarius Home Services - formerly Roger Vadnais Plumbing & Pump

Located in Saint paul, Minnesota

Address: 4760 Bald Eagle Ave, White Bear Lake, MN 55110, United States

Phone: +1 651-429-3303

Rating: 4.4

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Comments

Review 1 (2023-12-04 - Rating: 5)
Had the BEST experience (usually said no one ever about a sewer backup)! The entire team was top notch - from the scheduler who was able to find a same day appt to the gentlemen who cleared/took imaging of the main line.Everyone was courteous, informative, efficient - and finished the job well! Upon arrival, they even asked whether to remove their shoes. Very thankful we called this plumbing service and will moving forward for any needs!

Review 2 (2024-01-02 - Rating: 5)
We had leaking wax ring, unknown to us, bring down our finished lower level ceiling on Christmas Eve with 11 relatives at our home. I called Roger Vadnais Plumbing at 8:01 on Dec 26th. Roger had a plumber, Gordy, at our house by about 8:45AM. By 9:30AM the leaking wax ring was diagnosed and replaced with a raised flange/new wax ring and toilet reset and operable.We had a new wood floor installed in about 2016. The floor installers did not raise the flange to take into account the thickness of the ne flooring material but just used two wax rings to compensate which caused the long term leak causing ceiling below to become saturated and subsequently fail. If you replace flooring be sure to have a plumber reinstall the toilet to avoid this problem.We have used Roger Vadnais Plumbing whenever we have needed a plumber’s help since we purchased our home in 1993 and we recommend them highly.

Review 3 (2023-02-28 - Rating: 5)
My main drain finally plugged again. Called on Monday morning around 930am and placed service call. Received call back from plumber and arrived at 11:40 They properly cleaned out the drain. They didnt just poke a hole through the plug like so many others do. They did it right the first time. They came prepared with the right tools for the job. Thank You Roger Vadnais plumbing.Kudos to John

Review 4 (2022-05-27 - Rating: 5)
Quick response from office staff and knowledgeable, professional service from John and his colleague when our sump pump failed a few days before heading out of town on a trip. We have a backup pump but were still worried about going out of town. John and his assistant squeezed us in at the end of his day and then quickly and neatly replaced our old pump with a newer, quieter one with a better cycle time and alarm system. Highly recommend Roger Vadnais Plumbing!!

Review 5 (2019-05-29 - Rating: 5)
My home needed a lot of plumbing joints replaced due to multiple faulty products that were installed during construction. The Roger Vadnais team took great care of my projects and came over quickly I am very happy with their workmanship. They make customer service their priority every single time! I highly recommend them!

Review 6 (2023-02-14 - Rating: 5)
I have had this company out twice for clogs. They are the only ones that have fixed the problem. The other companies we have had out dont fix the problem or push the clog further down the line and have hidden fees (Hero, Paul Bunyan).Ill admit they are more expensive than those other big companies by quite a bit, but I can only speak on their plumbing services which has always worked when they come out here. Would rather pay more for successful services than continually having the same problem and have to have another company come out again anyway. They actually knew what they were talking about too and were transparent through the whole process. No hidden fees for scoping. They do whatever they need to do to get the job done. This is the only company I will call for plumbing work.

Review 7 (2021-02-18 - Rating: 5)
Ive had these guys install 2 different water heaters ( 2 different houses) one 3 years ago then moved, then one just today. Very professional, clean and informative. They talked me through maintenance and took time to answer any questions I had. Both times I had two different employees, and both lived up to high standards of service and respect. Very reasonable pricing. Ill recommend to anybody

Review 8 (2019-04-18 - Rating: 5)
Ive used Roger Vadnais Plumbing many times (installed a well pump, water heater and most recently a water softener) and am very happy with their work and cost. The guys that have come out are extremely friendly and efficient - Gordy even brought treats for my dog! I would definitely use them again and recommend them to others.

Review 9 (2019-09-18 - Rating: 5)
There was an unexpected leak coming from the main water valve and it had created a puddle in the basement. After my initial phone call, I was able to receive service as soon as the very next day! Both gentlemen were very kind and professional. I appreciate the fast service and response! Thank you for your hard work! Highly recommend Roger Vadnais Plumbing and Pump Services!

Review 10 (2019-04-11 - Rating: 5)
We have been using Roger Vadnais Plumbing for over 10 years. The work they perform is TOP NOTCH. I always know that they will do an excellent job, at a reasonable price. I have recommended them to family and friends numerous times.

Review 11 (2020-04-29 - Rating: 5)
Tom came and fixed the leak in the drain pipe of the upstairs homeowner in my condo that was leaking into my garage. He was very professional and very nice to deal with. He wore a mask which I really appreciated during this time. He got the job done very quickly and the job was done very well. I highly recommend Tom to anyone who needs service. Thank you Tom!

Review 12 (2017-12-21 - Rating: 5)
On 12/8/17 I had a serious water leak coming from a copper line joint at my water heater. I called seven plumbers to get someone to come out and fix the problem. Only one picked up the phone and that was Roger Vadnais Plumbing. Two of the seven called back that day but said they were too busy, but could schedule something for the following week. Not good in my case! Anyways not only did Roger Vadnais answer the phone, they came out within an hour and fixed my issue at a fair price. I normally dont write reviews but just wanted everyone to know that this is a first class operation and saved the day for me. Thank you Gary Mock

Review 13 (2022-05-06 - Rating: 5)
Roger Vadnais Plumbing was excellent, both in service and customer service. The work was very good and left me very confident in know my water heater will last! I would recommend Roger Vadnais Plumbing.

Review 14 (2019-02-04 - Rating: 5)
These guys rock. Randomly found them via Google search, but so glad that I did. Very knowledgeable, friendly, provide excellent descriptions of root cause and proposed fixes for those of us who are less knowledgeable on plumbing stuff. They replaced a cast iron Y-pipe in the basement of my 1930s home, and reshuffled their schedule on a very crazy day to unfreeze a water line during the extreme cold we had in January 2019. I will continue to use Roger Vadnais Plumbing and recommend to friends and family.

Review 15 (2021-04-09 - Rating: 5)
The septic drainage pump in my house stopped working and I have these guys a call. Gordy showed up and replaced the pump. It was fun watching them do it while we exchanged excrement jokes and puns. Excellent high quality service with fun personalities was my experience. Would definitely call again in the future. Thank you Gordy.

Review 16 (2016-05-10 - Rating: 5)
We had a great experience with this company. They provided same day service, were very professional and went above and beyond. We had no idea what was causing our leak and they were very honest with us and showed us what was being done every step of the way. We will absolutely use Roger Vadnais again.

Review 17 (2020-01-29 - Rating: 5)
So pleased my plumber referred me to Roger Vandals Plumber to fix my water heater. Rather than deciding we simply needed a new water heater, John took a bit of time to study the manual and the heater to determine it might simply be a vapor lock out. And he might, just might, have the part in his truck. We lucked out all the way and John made helpful notes in our manual in hopes we can do some troubleshooting on our own in the future.

Review 18 (2019-03-15 - Rating: 5)
Whenever I need a plumber, I call Roger Vadnais because I know the job will be done right and he stands behind his work. Gordy just replaced our sump pump and it looks like he did an excellent job. Hopefully it will last for another 15 years like the original pump did.

Review 19 (2014-08-15 - Rating: 5)
These guys are top notch. They are by far the best complete plumbing outfit. Part of being top notch is also being able charge for it so if you have a leaky sink you may want to go with the neighborhood plumber, when he comes up short, this is the go to! Excellent service and amazing skills!

Review 20 (2018-04-10 - Rating: 5)
Just had Gordy out here from Roger Vadnais Plumbing and we are extremely pleased with his knowledge, ability and integrity. This is a plumber you can trust! Highly recommend, excellent work.

Review 21 (2019-03-14 - Rating: 5)
Gordy was out within an hour of our desperate cry for help to assess my sump pump! VERY kind and professional throughout and was able to give great advice and even had time for some quick repairs! Best in town!

Review 22 (2022-09-12 - Rating: 5)
We have used Roger Vadnais Plumbing in the past and were very happy with their work, they are friendly, efficient, and informativeThey are always our first choice for plumbing needs.

Review 23 (2019-01-21 - Rating: 5)
Excellent service. We had a sump pump in need of replacement. It was done in a timely manor. All of it was tested, explained to me, and setup before they left the job. Very neat and tidy as well.

Review 24 (2019-08-14 - Rating: 5)
We’ve used John Vadnais for years. Very reliable. Excellent service and customer service. Highly responsive. Not cheap, but good, worth the fees. Happy to support a local family business!

Review 25 (2023-06-06 - Rating: 5)
Very nice company! Friendly and honest- did a great job helping get my water heater pilot going again. Thank you!

Review 26 (2018-08-02 - Rating: 5)
Prompt response to an urgent request. Expert service. They worked with our septic pumping service and coordinated efforts to help us in a timely manner. We received explanations of our problems until we understood what caused/didn’t-cause the emergency and we reviewed options to lessen possible future problems.

Review 27 (2019-11-28 - Rating: 5)
Had a clogged pipe bubbling up in our basement floor drain, called them at 5pm the night before thanksgiving and they were out and complete by 6:30. Thank you so much! Got us back on track and our turkey day can be here after all!

Review 28 (2019-04-07 - Rating: 5)
These guys are the best! We’ve used them a few times, and they are knowledgeable, thorough, reliable, and reasonably priced! 100% recommend them

Review 29 (2019-05-18 - Rating: 5)
Great local plumbers. Terrific customer service and reasonable prices. I have used them for years and have never been dissatisfied.

Review 30 (2012-01-11 - Rating: 5)
Did a great job ! Tom was our plumber and he did such a good job ! He was fast . And fixed everything rite . Good job

Review 31 (2023-02-28 - Rating: 5)
Always great customer service, good work and fair pricing.

Review 32 (2018-03-05 - Rating: 5)
I would recommend Roger and his crew for any plumbing needs. Thank you.

Review 33 (2022-11-23 - Rating: 5)
My water heater went out and they were able to give me a quote over the phone. They came out the next day to install it. Very professional and showed me the features. This was in August 2021.

Review 34 (2021-02-08 - Rating: 5)
Had their crew install a garage heater. Excellent workmanship and attention to detail on the install. Quality materials throughout.The workers walked me through the steps of the installation, asked how I wanted the heater set up and came up with the best process to complete the work. Works great 👍

Review 35 (2021-07-13 - Rating: 5)
Called for a same day service on my water heater as the home I bought had their sticker on it. I am always skeptical with new companies to me as you just never know… they were so great. Prompt. Here in less than 3 hours and was totally affordable. Glad I have a company I trust to call next time! Thank you!!!

Review 36 (2016-08-30 - Rating: 5)
We have used Roger Vadnais Plumbing twice now and have found their service to be excellent both times. We are informed of the time they are coming, they do the work professionally, they explain what theyve done and their costs, broken down by parts and labor and if necessary they make recommendations as to what we should be watching for in the future. They are happy to give written recommendations as to any further work that would be required with no pushing to do the work now. We would use Roger Vadnais again and strongly recommend their services.

Review 37 (2019-11-14 - Rating: 5)
Im so impressed with Roger Vadnais Plumbing. I had a clogged floor drain and while it was not an emergency it had the potential to be. John was out in an hour. Very knowledgeable and personable. Reasonable charge also!

Review 38 (2020-08-26 - Rating: 5)
Outdoor water spig broke on a Sunday night and so we had water shut off in half the house -Monday morning started calling locally (Go Bears!) And Roger Vadnais plumbing said they would try to fit us in by end of day. At 11.30am Gordy showed up and did an amazing job! Fixed broken spigot, did a repair on front one that looked wonky, and gave us great advice. Answered our questions, gave us some future work suggestions and basically solidified his role as OUR PLUMBER!!! WE HAVE A PLUMBER!!! Dreams do come true, people.

Review 39 (2019-03-15 - Rating: 5)
Absolutely awesome! From setting up appointment to completion of work. Honest as to what needed to be done to cleaning up. Tom was excellent. Highly recommend this company.