James River Air Conditioning Co.

Located in Richmond, Virginia

Address: 1905 Westmoreland St, Richmond, VA 23230, United States

Phone: +1 804-358-9333

Rating: 4.8

Services

Online estimates
On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-08 - Rating: 5)
Bryan was awesome helping me get the right system for my house as well as financing. Derrick and all the guys with him did such a great job getting the old heater and A/C out and the new ones in! So professional and polite. They answered all my questions and made sure I knew how to run everything. Everyone at James River Air Conditioning was so amazing from start to finish. I highly recommend them!

Review 2 (2024-10-30 - Rating: 5)
I own this company and I love the professional techs that work on this team and service my personal home. They are neat, knowledgeable, professional, and friendly……….Folks you would invite to your deck for a drink. You will love working with the James River Air Conditioning professional HVAC, plumbing and electrical technicians at your home or business!

Review 3 (2024-09-17 - Rating: 5)
Brandon Calhoun and coworker came out to replace & relocate our water heater.Since James River had installed an HVAC system for us earlier this year, we felt confident to call them again. As before, these guys were professionals and very pleasant. Their task was long, but they mastered it without complaint!———————————————————————-Patrick McKinney was called out to finish our water heater installation/relocation by installing a new 220v run and breaker—-after he had finished his day, and it wasn’t an easy job. He was still able to complete the job in just around 4 hours, including a parts run. Above and beyond determination and stamina.All of these guys, plumbers & electricians, deserve a raise. We highly recommend James River Air Conditioning Company!

Review 4 (2024-12-20 - Rating: 5)
Andy Joyce came out to see me in reference to my old, failing heat pump/ac. He was professional, knowledgeable, personable and patient. He explained everything and answered all of my questions. He offered several options for replacements and told me which options were available for a rebate. The system was put in on the date promised. Everything was cleaned up. I was very happy with the service provided and will definitely use them in the future!

Review 5 (2024-12-24 - Rating: 5)
My technician did was excellent and very experienced and knowledgeable. He figured out exactly what was wrong with my Mini split heat pump system. Gave me a fair price to fix it. And I was very satisfied. Great customer service with the white glove service I expect from James River

Review 6 (2024-11-09 - Rating: 5)
I had a great experience with James River Air yesterday, diagnosing and fixing problems with my mini-split heat pump installed to my garage. Mike was prompt, contacting me with his ETA. He was knowledgeable, professional and courteous when it came to listening to my concerns about my unit and asking simple but technical questions to diagnose the issue(s). He also gave me a ballpark estimate of the repair cost based on the potential scenarios that could be encountered. He worked skillfully and left things tidy upon completion. He informed me of the issues and what he did to remedy them and gave future advise for good upkeep of my unit. I would definitely recommend James River Air (ask for Mike)!

Review 7 (2024-11-07 - Rating: 5)
This is my first experience with James River Air Conditioning Co. My family are long time customers and are very happy with this company, never having any problems or complaints. I contacted them for repair of my Whirlpool stove. The technician sent, Cory, was awesome. Cory was professional, friendly, knowledgeable, discovered the problem and the solution easily. My contact with the office was the same, professional and friendly. My home service fee was waived and the repair cost was much less than expected which is much appreciated.I highly recommend James River Air Conditioning Co. and will definitely use them again in the future.Thank you Cory and James River!

Review 8 (2024-11-13 - Rating: 5)
Jake kept me up to date of his arrival delay due to traffic.Presented himself very professionally.Showed outstanding knowledge and was well prepared to perform my maintenance.He detected issues with my other unit and made the appropriate adjustments.Gave me valuable information on detecting problem symptoms down the road.A very satisfactory experience.Good job young man!

Review 9 (2024-10-18 - Rating: 5)
I had an absolutely terrific experience working with Justin, James and Travis to do an installation of an entirely new boiler system for radiant heat! Those guys are absolute professionals and incredibly skilled, competent and conscientious. They designed a system that is incredibly elegant, solved a bunch of problems that historically this house has had (3 story, 118 year old house) and installed in a super compact and thoughtful manner. It looks like art!! I did a fair amount of research including obtaining estimates from all the big RVA HVAC companies (and a few smaller ones). Travis and Justin know what they are doing and if I had to do this over again or anything like it in another house, they are the first and only call I’m making. Highly recommend. Always refreshing to find people that are truly expert and genuinely care.

Review 10 (2024-10-16 - Rating: 5)
My technician, Jon, did a fantastic job fixing our boiler. He was courteous, knowledgeable, and efficient. James River installed our new boiler a few years ago and we needed some maintenance done.

Review 11 (2024-12-10 - Rating: 5)
We recently had our HVAC system replaced and working with James River was a pleasure from start to finish. The team was respectful, punctual, and incredibly knowledgeable. From the initial consultation, they took time to explain all our options in detail and their professionalism and patience made what could have been a stressful process smooth and straightforward. During the installation, they worked efficiently and kept us informed every step of the way. It’s clear that customer satisfaction is their top priority, and they exceeded all our expectations.

Review 12 (2025-01-06 - Rating: 5)
Tim provided prompt, excellent service with a smile. Explained the issue, repair strategy and arranged new parts order. I only rely on James River Air to do the job right at a fair price.

Review 13 (2024-12-06 - Rating: 5)
Top Tier Service. I called about my heating, a technician came out the same day. This is NOT an exaggeration, my technician Cliff was the best, he accessed the issue, explained the repair, installed a new thermostat all while, making it a pleasant visit.Cliff is super professional and has the best personality, I hope Im able to request him whenever I need service from James River Heating and Air. Great job!

Review 14 (2024-11-15 - Rating: 5)
A big thank you to James River Air. Both teams that were sent to install my new hot water heater did a fantastic job. Ran into a couple of minor issues. Both teams worked diligently to resolve issues. Thank you Joe, Noah and two other gentlemen. Thanks for staying on top of things until everything was working. I highly recommend James River.

Review 15 (2024-12-30 - Rating: 5)
John made it to my appointment right on time. He called me ahead of time to ensure that the time still worked for me. Very customer-caring and explained everything in an easy to understand way.

Review 16 (2025-01-02 - Rating: 5)
Vinny was amazing! He called before he arrived, he throughly explained everything he was doing, checked my system inside and out and answered all of my questions! He was also very polite and I will be recommending James River Air to my family and friends! Thanks Vinny!

Review 17 (2024-12-13 - Rating: 5)
I’ve been using James River Air for 7 years and have always been very satisfied. Jon Brennan did my maintenance check for the first time today. He was very thorough and professional! In addition, Jon was very personable and my dog liked him-which is always a good sign!

Review 18 (2024-12-10 - Rating: 5)
Don was great. He arrived fast but took his time at my house. He was careful and found a small issue in the attic unit, which he repaired. He worked with me on recongfiguring the heat setting to make things more comfortable. Glad he was my tech for the day.

Review 19 (2024-10-02 - Rating: 5)
The sales process was exceptional. Our sales person Jason knew what he was doing and did it well. Installation was terrific. Well doneTim came out to help me with the filter. He was great. All my contacts with James River has been exceptional

Review 20 (2024-05-17 - Rating: 5)
Fantastic price, response time, and service. I’ve used them for plumbing repair twice, AC repairs, and a new heating boiler installation. They do great work, are very responsive, and the prices are the best we found over multiple quotes each time.Highly recommended.

Review 21 (2024-10-26 - Rating: 5)
Jake N. was so professional and knowledgeable. After having our current HVAC service provider tell us we needed to replace a $1000 part, Jake tested it and advised the part did not need to be replaced. On top of the current provider telling us we needed a part he said we needed to replace the entire system costing around $9800!! Thank goodness James River offers a second opinion and estimate at no charge or we would forking out money for a system we didn’t need. Unknown to us but some service technicians work on commission and James River techs do not. Did I tell you we called them around 11:00 am yesterday and they came that same evening!! Now that is service!!

Review 22 (2024-08-26 - Rating: 5)
August 26, 2024I had an issue with the new digital thermostat and had to call for help. Sam Wiley came this morning, figured out the problem and had it fixed in short order. Professional and a really nice person. Thank you James River Air!August 5, 2024I fully recommend doing business with James River Air. From the initial call for a consultation to the installation of 2 new AC/heat pump systems, I had no stress, no surprises and complete confidence in the care and quality shown by everyone involved. The administrative and scheduling staff were professional and easy to work with and my sales consultant was the best. Jon spent a lot of time going through all the details, options and recommendations for our project. The installation technicians were just excellent. They were prompt, focused, careful and very efficient. When they left the house, I couldnt tell they had been there. From a happy customer, thank you for a job well done!

Review 23 (2024-10-28 - Rating: 5)
Noah did a great job determining exactly what was causing our odor problem and what would be required to fix it. He had to go back to the shop to get material. Returned quickly and was done just as quickly. Showed me pictures of the problem and the fix. Really a fine job by a very professional young man.

Review 24 (2024-12-05 - Rating: 5)
I was impressed with everyone that I came in contact with, from the sales rep to the installers. All of them knew their product well and everyone was friendly. The installation went fast and all the trash was quickly removed. I would definitely recommend James River Air.

Review 25 (2024-09-20 - Rating: 5)
I don’t normally do reviews, but in this case I will make an exception. We had an outdoor unit moved to another location on our property for an outdoor project and it couldn’t have gone any smoother. Both Sam and John were very knowledgeable, courteous and professional throughout this process. We will definitely be using James River again for any future work, especially requesting John and Sam to be our technicians.

Review 26 (2024-09-16 - Rating: 5)
Jake was absolutely phenomenal. Knowledgeable, professional and patient with my concerns. He did such a great job that I had never experienced with any other AC company before in my 20 year exposure with different companies here in Richmond. He raised the bar to a new level so high that I am sure it will be unmatched. Thank you Jake. You are commendable.

Review 27 (2024-11-13 - Rating: 5)
Brandon Young did a very good job inspecting our heating unit today to make sure it’s in great working order. He explain each step he did to ensure our system will continue to last for years to come. We have James River twice a year come and inspect both fall and in the spring. Brandon exhibited great customer service skills and very knowledgeable.

Review 28 (2024-12-12 - Rating: 5)
James River Air Conditioning doesnt just sell a product, they give the customer peace of mind. Thats been our experience. The same technician who did our installation came back some months later when, on a cold winter night, a control wire had worked its way loose, leaving us in the cold--but not for long. As promised, Donald Corey arrived promptly, diagnosed the problem almost immediately, and had our house warming in a matter of minutes. He took the time to explain what had happened, what hed done to fix it, gave us tips on how to get the best use of our heating/cooling unit, and answered all of our questions. What more can you ask for? Thanks, James River Air.

Review 29 (2024-10-24 - Rating: 5)
Vinnie was great. We just moved into our new home. As he was working on our maintenance he took the time to orient me to our systems, gave me helpful advice on near and longer-term HVAC planning, showed me where all the filters were that need to be changed including how and frequency, and answered all my questions. He made sure we had fully functional systems ready for any weather to come. He was competent and personable. Glad to have James River to take care of our HVAC needs.

Review 30 (2024-12-17 - Rating: 5)
Had Donald and Nathan out for the annual check on our system. They were prompt, personable, knowledgeable, and extremely efficient. They really knew their stuff. I always appreciate folks like them.

Review 31 (2024-12-26 - Rating: 5)
James River Air is very dependable and they are very responsive to their. I have been working with them for 5 years. They do quality work for a fair price.

Review 32 (2024-10-09 - Rating: 5)
I was worried when I noticed moisture in my HVAC system.James River Air was able to be out the very next day.John M. was my tech. He was friendly, polite & professional. He thoroughly checked my system & assured me everything was in good working order. He explained what was likely causing the moisture & accounted for it clearly in his report. He did notice some mildew/mold growing in the system & suggested I consider installing a UV light to help kill the growth. He was very clear about pricing & low pressure, which I greatly appreciated! The pricing line up with what I had seen as averages on Google. Since he had the light in his truck & was already at my home, I decided to go ahead & have it done since we have an older system, but are hoping it will last a few more years with proper care & maintenance.

Review 33 (2024-11-12 - Rating: 5)
Great service from Mike. My heat was not working, in no time, he fixed it. He explained the issue very nice. He gave tips for maintenance. Unbeatable price for $29.Best experience from a technician. Highly recommended

Review 34 (2024-10-22 - Rating: 5)
Zach arrived on time. Was careful to wear booties inside unit. Spent approx 45 minutes assessing problem which he diagnosed. Tested and reset thermostat before he wrapped up.A efficient and most professional experience. Thank you James River Air!

Review 35 (2024-11-13 - Rating: 5)
My experience was amazing. My HVAC unit was inoperable and my previous company had attempted 3 times to repair. On 3rd try I gave up and contacted James River. They came to the house midafternoon of the day I called. The sales rep was knowledgeable and courteous. I selected the unit that I thought best meets my needs. And it was installed by the following afternoon.I could not be more pleased

Review 36 (2024-12-22 - Rating: 5)
Justin was great, very personable. He explained everything to me and my husband and made sure everything was working properly after the repairs. Definitely recommend! Thanks again!

Review 37 (2024-12-05 - Rating: 5)
Mark Corey was extremely helpful beyond assigned repair task. He worked hours in severe outdoor cold, had knowledge and experience essential to the issues, and provided helpful information for future. His great attitude is a plus!

Review 38 (2025-01-04 - Rating: 5)
Kirk is a very knowledgeable and experienced electrician! Not only did he fix everything, but he also took the time to educate me about how the GFCIs work in my home. Thank you!

Review 39 (2024-11-24 - Rating: 4)
Salesman and technicians were very prompt, friendly, and professional. They are a great company and did great work installing our new HVAC system. I wish that the salesman had followed up to make sure we were satisfied and to see if we had any questions. Overall a good experience.

Review 40 (2024-11-27 - Rating: 5)
Mark was extremely helpful in discovering why our unit wasn’t running properly. We have a newborn and he was determined to help us out. With thanksgiving being tomorrow, we are greatly appreciative of Mark and his time tonight. We highly recommend his service.

Review 41 (2024-08-22 - Rating: 5)
Joseph Osteen was our plumbing technician. He is highly skilled & knowledgeable in this field. He educated us on how our pipes were ran upstairs. We were very pleased with our service. He took his time thoroughly checking everything out. James River AC always takes care of their customers. We highly recommend them.

Review 42 (2024-09-05 - Rating: 5)
Mark was our technician today and was very thorough and informative about options for repairs along with all costs. He was also very helpful with showing how to do some of the general maintenance to keep our air handler running smoothly! 10/10 and would request Mark every time if that is an option!

Review 43 (2024-12-13 - Rating: 5)
Kevin is great! He completed our job quickly, showed us the defective pump, left work area spotless & turned the lights off when he left. We highly recommend James River Air.

Review 44 (2024-07-20 - Rating: 5)
Great service! They know how to treat people, got work done on a/c and he got me up and running in less than 1 hour. He understands peoples needs and actually cares about his customers.

Review 45 (2024-11-06 - Rating: 5)
My technician, Mark is extremely knowledgeable and friendly. Explains in detail ans always on time. Calls when on his way and takes great care to explain, answer questions. We have had Mark for over 20 years and I always request him for my visit[s].

Review 46 (2024-12-17 - Rating: 5)
Noah was quite efficient when he replaced the main shut off valve for our water. I have full faith in his skill and James River. He was considerate and very pleasant to work with.

Review 47 (2024-10-28 - Rating: 5)
James River is a terrific company! Andrew did a good job. I have never had any problem with any technician. I have used them for over 20 years.

Review 48 (2024-10-28 - Rating: 4)
Donald did a great job with the annual hvac check up! Worked efficiently and cleaned up after himself. During annual check he found a leak and did a great job escalating the issue and getting the ball rolling on getting a supervisor out for an estimate. Would recommend James River Air.

Review 49 (2024-11-13 - Rating: 5)
Mark C is great! My HVAC system recently stopped working. He identified and explained the problem, ordered a new part, and returned for the follow-up appt to fix it. Very nice, good communication. Im going to request him in the future.

Review 50 (2024-10-16 - Rating: 5)
Donald Corey came to our home today for a preventive maintenance visit. He was very professional and friendly. He checked and cleaned all of units. The outside units looked brand new when he was finished. I highly recommend Donald and James River. They are the best!

Review 51 (2024-09-22 - Rating: 5)
Zack was very professional and pleasant to have servicing my HVAC equipment. I found that he automatically did more than past service personnel and was efficient as he completed each step. I would highly recommend. It was my pleasure meeting him!

Review 52 (2024-12-26 - Rating: 5)
Corey and his trainee were very polite and punctual. They explained what was done to fix the issues I had with my HVAC system. Thank you!

Review 53 (2024-11-26 - Rating: 5)
John Brennan did a great job as our James River Air technician. He went over our HVAC systems thoroughly and professionally. He found our downstairs unit had some problems. Since it’s still under warranty, we can get a replacement no charge. Thank you, John.

Review 54 (2024-08-27 - Rating: 5)
My service representative Jake was very friendly, professional, and efficient. He came to my home ready to do the work at hand. He even brought his own shoe protectors. This reflects the care he takes to service his customers. Thank you for your service. Keep up the good work.

Review 55 (2024-12-04 - Rating: 5)
Technician Mike Jones did a thorough job today servicing my HVAC system. He was very on time, very professional, and explained what services he would be providing. He was able to answer questions I had. Donna J

Review 56 (2024-10-10 - Rating: 5)
We have a rental property in Chester, but we live in Florida. We called customer service and had the absolutely best experience in our over 20 years of property management! Cyndy was super knowledgeable and really took the time to explain all of our options. We were so impressed with her customer service, that we signed up for a service plan for one of our units, which was not our original plan. This company really has it together and Cyndy Its a big part of why.

Review 57 (2024-10-03 - Rating: 5)
Excellent service! SaQuan had to really work to get the drain to work correctly and spent the time to make sure it worked perfectly. He made sure he didnt track any dirt in the house and was very nice and explained everything he was doing. I had a problem with our upstairs unit and he made sure it was working correctly.The annual maintenance we pay for is so worth it. He also came out to make repairs during the Summer and he was able to quickly and correctly get it working again. The discount really paid for its self.

Review 58 (2024-12-03 - Rating: 5)
James River Air found the problem with our old furnace and had a new heat pump installed within a few days. All of the staff were knowledgeable and professional. Recommend!

Review 59 (2024-10-29 - Rating: 5)
James River has serviced my rental property since 2011. They recently determined that the furnace and AC unit should be replaced. The installation was scheduled and performed within 10 days with easy financing. I highly recommend James River and will continue to engage their services.

Review 60 (2024-12-07 - Rating: 5)
Jon was so nice! He did the job and then went above and above and beyond to change my filters on a Saturday no less. Thank you taking the time to explain what was going on and help me not freeze tonight!

Review 61 (2024-12-11 - Rating: 5)
Excellent work! Great deal and super professional and punctual. Also the clean up was as amazing as the set up! I’ll update regarding quality of repair and maintenance services in the near future.

Review 62 (2024-12-19 - Rating: 5)
The technician, James Corey, from James River Air was a pleasure to work with. he was informative and knowledgeable and explained everything. I will definitely ask for him on my next service call.

Review 63 (2024-10-18 - Rating: 5)
SaQuan was very professional and conducted a thorough inspection of my home’s heating and air system. He even changed the filter for me.James River Air put me at ease by sending a photo of SaQuan beforehand and made it easy to schedule the visit.I am a longtime and happy customer of all James River air, electric, and plumbing services. They are very customer centric, honor their warranty, and do a great job.

Review 64 (2024-08-20 - Rating: 5)
The installers sent to us on August 16, were absolutely amazing. Polite, professional, skilled and hard working. The finished product was great. Highly recommend James River. Also Andy Joyce was so good at calming us and giving us a great deal.

Review 65 (2024-08-07 - Rating: 5)
I have had James River Air for 9 years now. Their technician show up within the assigned window of service. They are friendly and knowledgeable. They always put everything back in place, turn lights and water off. Always a good experience.

Review 66 (2024-09-22 - Rating: 5)
I’m glad I called James River A/C for the water leaking issue on my A/C unit. As an out-of-state homeowner, Zach Gardner was very professional, informative and thorough. He was able to quickly diagnosis and resolve the issues while performing actions that would mitigate, and potentially eliminate, future issues. He answered all questions I had. Overall, a seamless encounter. I will definitely use James River Air for future needs!

Review 67 (2024-10-02 - Rating: 5)
Zach was efficient. I had to be on a call and he did his work quickly and without requiring much time from meZach also explained my system, with advice for issues to address going forward. His explanation was clear, understandable and helpful.

Review 68 (2024-09-20 - Rating: 5)
Needed an electrician for an attic fixture, and as always, my experience with James River was great. Patrick is an astonishingly efficient superstar! He provided me with options, thorough explanations, and he resolved everything for me. Thank you!

Review 69 (2024-11-12 - Rating: 5)
If I could give Franklin Thorne six stars I would, he went above and beyond to fix our a/c issues in a timely manner. He was extremely knowledgeable and professional. If all of their Techs are like Franklin you won’t regret using James River Air Conditioning.

Review 70 (2024-12-15 - Rating: 5)
After no heat for 10 days and a questionable estimate from a company the home warranty place sent out, we called for a free second opinion. The technician, Karson, arrived within hours, not days, win #1. He did diagnosed the same issue, which was honestly expected. But he asked why in the world the first company left us with no heat when there was a perfectly safe work around. Win #2. Karson did that work around and we have safe reliable heat. We did get the estimate for the replacement. The high end of the total estimate from JR Air matches the uncovered costs of the estimate from the first company. This showed us that questioning the first companys estimate was the right thing to do. Win #3. Thank you Karson and JR Air! You gave us a lift on a day when we needed it and restored our faith in honest people.

Review 71 (2024-11-13 - Rating: 5)
Tyler Jordan did a great job on my HVAC annual maintenance. He was very thorough and answered all my questions. He is highly recommended!

Review 72 (2024-10-10 - Rating: 5)
I always have a great experience with James River air conditioning company. Zack is the main technician that always takes care of my AC and heating equipment. He is absolutely fantastic! Highly dependable and highly knowledgeable. You cant go wrong using Zack!! Absolutely the best!!

Review 73 (2024-12-04 - Rating: 5)
We had Kyle Daniel as our tech and he was able to quickly fix our unit and he answered all of my questions. He even answered a question that I emailed him the next day. Great service

Review 74 (2024-12-17 - Rating: 5)
Very happy with James river heating and air! They addressed the issue and came and fixed it like they said they would. I highlighted recommended using them! Very pleased!

Review 75 (2024-10-10 - Rating: 5)
Jake just finished my fall maintenance with James River Air. First time meeting him but he was so courteous and did a great and quick job performing the fall checkup. Explained how he found everything to be and said all was running good and ready to go for winter. Thank you, Jake!

Review 76 (2024-08-20 - Rating: 5)
Always receive great service from Caleb and James River. Have maintenance contract and they keep my systems running and will great suggesting things that will enhance the longevity of my system. When I had recent problem with my AC and I notified them in the middle of the night they contacted me and sent someone to get things up and running the early the next day. I would highly recommend them

Review 77 (2024-09-19 - Rating: 5)
Tim was very professional and knowledgeable. He even showed up earlier than expected. It was pleasant to be around someone that likes his job. Thank you so much.

Review 78 (2024-11-11 - Rating: 5)
Jon Brennan was very prompt, friendly, efficient, knowledgeable and skilled at his job. It didnt take him long to detect and correct the service maintenance issue. Good job, Jon.

Review 79 (2024-10-02 - Rating: 5)
We love James River! They are our go to company. Our tech today, Timothy Comer, did a great job. Super efficient, knowledgeable and great customer service! Highly recommended!

Review 80 (2024-07-15 - Rating: 5)
I have been a customer of James River Air Conditioning Company for MANY years. They did my first heat pump installation and converted my home from electric baseboard. My recent installation was well done with two of the most courteous and efficient technicians - Jack and David. Bryan was very helpful in assisting me with selecting a new system. This can be very stressful due to inflation and the extreme heat of recent weeks. JRAC provides quality service. I have never been disappointed.

Review 81 (2024-11-20 - Rating: 5)
Chris and Jackson were knowledgeable, professional, efficient, quick and careful and respectful in my home. I feel like I got a fair price and James River delivered as promised.

Review 82 (2024-08-16 - Rating: 5)
Daniel was terrific! He was patient, courteous and thorough. I was up for my annual maintenance and he took the time to answer and address every technical question with confidence. He also pointed out some items and tips I was not aware of. Dan is exceptional and brilliant. Thanks again for your help!

Review 83 (2024-10-29 - Rating: 5)
Great professionalism, friendly attitude and demeanor, and positive attitude. Jon worked hard during his service visit. Hes a great ambassador for James River Air! Thanks Jon!

Review 84 (2024-09-23 - Rating: 5)
Update: Experienced a furnace transformer issue less than a week after my initial call out to JR. Immediately JR sent Caleb that very day to fix the problem, diagnose the cause, and explained how and what causes to address to keep my home in top working order in the future. I appreciate the patience and tenacity it took JR and Caleb in particular to complete and correct the problems.Thankful to have a team of professionals willing to do whatever it takes to make me happy!Original call out:I had one home issue that turned into two different technical problems and James River sent both technicians out within 24 hours. I’m so impressed with the skill, patience and kindness these men showed me. Thank you Kirk and many thanks Mark!JR Air Conditioning have been consistently professional over the eight years they have supplied me with proficient maintenance on HVAC and furnaces in my home. Their employees are kind, prompt, and are adept at answering questions, they are never intrusive and are considerate of your home in all aspects. I have used other companies in the past, but they were disappointing in many of these areas. I’m happy to keep my business with James River.

Review 85 (2024-10-15 - Rating: 5)
Annual HVAC preventive maintenance completed today by experienced, professional and friendly James River Air technician. He was very thorough and easily answered our questions.

Review 86 (2024-08-20 - Rating: 4)
James River air sent a second tech to our house and Andrew went above and beyond. He checked everything and took the time to explain what he did and what he found. I appreciate James River listening to their customers and making things right.

Review 87 (2024-08-15 - Rating: 5)
One of the hottest weeks of the summer and our upstairs unit decides to fail! Contacted James River Air and a tech was out in a couple of hours. Our tech was Tim! Very professional and easy to talk to. Unfortunately we have to wait 3 to 5 days for the parts. James River Air is great and I highly recommend them!

Review 88 (2024-08-08 - Rating: 5)
We arrived home one evening to discover no air-conditioning. James River was very responsive and sent Sam W the next day. He quickly diagnosed a problem, drove to a distributor to pick up a part, and had the unit up and running just after lunch. Very good customer service on the phone and excellent technician.

Review 89 (2024-12-23 - Rating: 5)
JRACs technician Cliff Hollins was immediately available and quickly found the problem with our system. He was easy to talk with explained what he found. Jason Marsh followed up and was excellent in walking us through plans to replace our existing system, offering information on a reliable and economic product. Austin and Tayvon were excellent as well in installing our new HVAC system. They completed the project in one day, were careful in navigating work in the house and left everything clean. We would recommend JRAC to anyone looking to replace or upgrade their system.

Review 90 (2024-08-21 - Rating: 5)
James River came out quickly to take care of an existing issue. Kyle was great and very thorough. Still finalizing the issue but JR has been very responsive. I appreciate them handling the situation.

Review 91 (2024-11-26 - Rating: 5)
Mike Jones did a preventative maintenance visit on my gas furnace. He was on time, courteous and professional during his visit. And the furnace is good to go into the upcoming cold snap!

Review 92 (2024-10-03 - Rating: 5)
I recently purchased a new home and asked James River to evaluate my HVAC system. Mike Jones came out and thoroughly inspected my HVAC system. He educated me along the way on everything he was doing. Extremely knowledgeable and very professional. Highly recommended.

Review 93 (2024-09-27 - Rating: 5)
James did an excellent job. He was here when he said he would be. Very friendly and respectful. Installed a new thermostat in a matter on minutes. Top notch work.

Review 94 (2024-07-16 - Rating: 5)
Love this company! The staff is always so friendly and helpful. My tech, Corey, was on time and professional. It’s obvious there is a shortage a good, self-motivated, customer oriented workers these days. Glad to see James River has maintained great staff and still making us customers happy.

Review 95 (2024-08-15 - Rating: 4)
This was a routine maintenance call. The technician was good. Pretty informal. “hey man, okay bud” etc. He was very thorough and explained what he did. I was disappointed in the company though, because they would not service a rental property that I have next door because it was a single-wide trailer.

Review 96 (2024-07-17 - Rating: 5)
Prompt, professional, and helpful! This company and its people came recommended by friends I reached out to about getting my heat pump replaced. I gathered several in-home quotes from top rated competitors in the area and these guys won on being the right price, good equipment and service as well as the people I worked with on this pricey investment. I dont regret it one bit and definitely recommend them to anyone shopping for home comfort services.

Review 97 (2024-07-20 - Rating: 5)
I’ve been so happy with our James River air-conditioning work. We had them install a new AC unit in one of our homes and they did an excellent job. It was quick and professional. They’re always on top of maintenance and if something happens, they send someone out within 24 hours.

Review 98 (2024-12-10 - Rating: 5)
I am always extremely pleased with the professionalism and knowledge of the techs that come to my house. James River air conditioning Company is the best. Sam Wiley was awesome: he arrived on time and was very peasant as well as knowledgeable. His work ethic is great and just what I expect from James River.

Review 99 (2024-09-23 - Rating: 5)
Weve come to know and appreciate the dependable service with James River, along with the kind and courteous servicemen. Even our little dog Sarah loves Kirk and appreciates his friendly attitude.

Review 100 (2025-01-04 - Rating: 5)
Jon came out first thing on a Saturday morning to diagnose a infrequent issue. He spent a couple of hours running different tests to recreate the problem and was able to diagnose and fix.

Review 101 (2024-09-26 - Rating: 5)
Mike did an excellent job helping us with our air conditioning. He was efficient, on time, and shared lots of insight with us. We felt very taken care of by Mike and would trust him to help us in the future!

Review 102 (2024-10-09 - Rating: 5)
Mike Jones was very professional and explained everything. He took his time to make sure my new unit was back running perfectly. And he got us help with another issue.

Review 103 (2024-09-17 - Rating: 5)
Andrew was an excellent technician! He was extremely knowledgeable & patient and provided thorough explanations in lay man terms of what was causing my heat pump issues. Hes one of JRs best!

Review 104 (2024-08-31 - Rating: 5)
My AC went out on a Friday before a holiday weekend. I called James River at 6PM and they had a technician out before 9AM Saturday morning. SaQuan was very professional and personable and had my AC back up and running in short order for a great price. I don’t know why anyone would ever choose another AC company in the Richmond area, but I know I never will.

Review 105 (2024-09-06 - Rating: 5)
Fantastic experience! Have a new Carrier system, with all the new tech (variable speed/ controllers/ etc.) and needed a strong HVAC group to establish service. Worked with Stephanie on the services contract, who was extremely clear, engaged, and friendly. We arranged the initial system annual inspection. Our HVAC Tech, Jon, was also fully engaged, professional, and very knowledgeable. What really impressed me was how much he clearly loves HVAC science and how to best apply it for my benefit. He walked me through early operations questions, fully explained the comprehensive service hed be doing, then followed up during the service with observations of interest and, then, the final results. I look forward to many years working with James River Air!!!

Review 106 (2024-06-11 - Rating: 5)
Daniel did a great job identifying an issue with my A/C that kept it from cooling at maximum efficiency and fixed it, even though the cause of the issue was unrelated to the A/C component of the unit. Good job! Daniel was professional, respectful, worked quickly and updated me throughout the process. Big thumbs up!It’s also worth mentioning that every service person from JRA I have ever had contact with has been easy to work with and professional. The maintenance plan is well worth the money.

Review 107 (2024-11-05 - Rating: 5)
Harold Thomas was very friendly & knowledgeable, diagnosed our air conditioning problem & fixed it easily. We use James River Air for all our needs. Prompt to answer calls & very dependable.

Review 108 (2024-11-04 - Rating: 5)
Franklin dod a great job! He was on time, kind and courteous. Gave me a couple tips about my unit and was fast.

Review 109 (2024-08-25 - Rating: 5)
Sam Wiley came out on a Sunday to address a no ac call from one of our tenants. The clogged drain line was the culprit. Sam cleaned the line but also offered a tune up and annual maintenance plan for only $30 more than the service call. He spent another hour doing the tuneup, when I’m sure he would rather be home with his family on a sunny Sunday. Kudos to Sam and JR. Cityscape Realty appreciates all you do for our rental homes.

Review 110 (2024-10-22 - Rating: 5)
San Quan did a great job redirect my vents to push the hot air to the lower part of the house I like that because heat automatically rises to the top. I appreciate his time and effort. He wears Foot covers so he will not dirty up my house. Thanks for a professional Job! Come again when the time comes.

Review 111 (2024-09-05 - Rating: 5)
Mike Jones was my technician for over 12 years and then was promoted. Today I needed a tech sooner than later and who showed up - Mike Jones! I hope James River appreciates him as I and many others do.

Review 112 (2025-01-02 - Rating: 5)
We are very pleased with the service that Mike Jones did. He was very friendly and helpful. He explained that our air conditioner was installed in 2010 and the heating system was installed in 2015. Both are in good condition. We are going to have him perform yearly maintenance checkups. We highly recommend Mike.Update December 2023: Tim Comer did our yearly maintenance service. He was very pleasant, quickly checked out our systems and installed a new air filter. Wonderful service! We highly recommend using James River Air for you heating/air conditioning needs.Update December 2024: Patrick McKinney Preformed our yearly maintenance service. Patrick was very friendly and checked everything out. all is in good condition. All our experiences with everyone (Phone personnel as well as the technicians) at James River Air have been great! We again highly recommend this company for your heating and air conditioning needs.

Review 113 (2024-09-30 - Rating: 5)
Mr. Zach Gardner did a great job as my technician this morning: professional, knowledgeable, courteous, thorough and efficient. I was very impressed and can recommend him highly.

Review 114 (2024-11-17 - Rating: 5)
JRA was able to replace our Heat Pump and Air Handler within a week of when we had our old one fail. Completed on time and with great results.

Review 115 (2024-08-14 - Rating: 5)
What a wonderful experience!!!! Sam,Jason and the workers who installed our air conditioner. All so nice and helpful. We will definitely do business with you again and i will spread the word!!! Thank you so much for all your wonderfulness!!!!

Review 116 (2024-11-12 - Rating: 5)
I had James River Air Conditioning Co. service my HVAC today. The technician Donald Corey did a fantastic job. Very thorough job checking out my entire HVAC system and cleaning both condenser units outside. I highly recommend Donald for your HVAC needs.

Review 117 (2024-11-01 - Rating: 5)
Donald Corey has been servicing our AC units for 2 years now! He is always prompt and polite! I always recommend James River Air Conditioning to everyone!

Review 118 (2024-10-24 - Rating: 5)
Timothy was very helpful and knowledgeable about the HVAC unit. Did an outstanding job in a timely fashion. Courteous and professional service.

Review 119 (2024-08-30 - Rating: 5)
Sam Wiley is professional smart and thoughtful. He arrived on time and diagnosed two problems. The first one he fixed as part of his call. Someone else wanted to charge $500, so thank you Sam. He also has a plan to fix the other item and get us on an annual review.

Review 120 (2024-11-05 - Rating: 5)
Donald reached out to let us know when he would be arriving. He took care of everything and followed up to make sure we were satisfied. Very happy with the service.

Review 121 (2024-07-21 - Rating: 5)
James River Air customer service and workers are great! Jake fixed my AC quickly and was super nice. I really appreciate JRA being so kind to me and family and making sure our AC got fixed!

Review 122 (2024-11-05 - Rating: 5)
Mark Corey has been our service technician for 15 years and he is very professional and very personable. We love the way he operates . We have 100-year-old house, and it is very quirky he got us all straightened out and spent time getting everything cleaned and working perfectly. Thank you very much HT.

Review 123 (2024-12-11 - Rating: 5)
Jake was very professional and knowledgeable. We will definitely be using this company again. Thank you for your great service.😊

Review 124 (2024-09-25 - Rating: 5)
We had a heat pump/AC installed on the second floor of our home. We spoke with Sales Representative Linda. She provided a detailed plan with lots of options. She did a detailed analysis of the second floor and attic. She pointed out several flaws in the old system which I was aware of, so I knew she was very knowledgeable. She provided a detailed list of work to be completed and a reasonable quote. We made the appointment for the next week. We received a call the night before to remind us of the install. The James River Installation Crew was excellent! They arrived within the time frame stated and completed the work by about 3:30 pm. The crew was polite, professional and protected our floors and cleaned up after the work was completed. I will be using them in the future. The new system works great both heating and cooling!UPDATE: 9/25/24 Caleb arrived for annual maintenance! He was polite, professional and knowledgeable! He’s a great asset and ambassador for your company. He’s a keeper!!!😁👍🏻

Review 125 (2024-12-18 - Rating: 5)
Kirk with JRAC was awesome: on time, fast, efficient, provided great information and was pleasant to work with. We will be scheduling him to come back for the project.

Review 126 (2024-07-31 - Rating: 5)
Had my yearly maintenance on my Bosch hvac system yesterday. Thanks to SaQuan my technician! Hes professional, courteous & kind and does a great job on both the unit inside and outside. Thanks James River Air!

Review 127 (2024-12-26 - Rating: 5)
Jon was very personable, professional, and fastidious. He seems to really enjoy his work and it really shows in his positive attitude. He was very easy to communicate with, and a real pleasure to have in my home!

Review 128 (2025-01-07 - Rating: 5)
Jamer River personnel are always top-notch professionals. They go above and beyond. We have been using them for years and they are always great, but recently we had our fireplace area totally redone. There we lots of different contractors involved but James River people all stood out, so much more that my wife commented on how great they were (high praise). I dont have all their names, but they were the best and special call out for their supervisor, William (Willie) Cox, he came out and reviewed everything, directed his team well and was very available when we called with questions.

Review 129 (2024-10-25 - Rating: 5)
We just had our units serviced by John. He was courteous, informative, and thorough! I will definitely ask for him in the future! We love this company!

Review 130 (2024-08-27 - Rating: 5)
We love Kyle at James River Air Conditioning! He is so conscientious and always does an excellent job! He never disappoints to meet our expectations. Always on time and comes in with a smile!

Review 131 (2024-09-06 - Rating: 5)
JRA recently came to my home to perform a general checkup of my Lennox gas furnace and air conditioner. I am very satisfied with both the service and the technician, Andrew Seliquini. Andrew thoroughly explained the services he was performing and in a very professional manner. This has been one of the most positive experiences I have had with regards to home maintenance. Thank you James River and thank you Andrew!

Review 132 (2024-10-18 - Rating: 4)
Brandon called ahead and told me would be over in 15 minutes. He introduced himself upon entering and proceeded to check out our units. He was very polite and asked a number of times if we were having any problems.

Review 133 (2024-06-17 - Rating: 5)
It was my first annual checkup after having a new HVAC system installed by James River Air last summer. The service and equipment are both great! The technician went over the whole system, even offering to change my filters. I would absolutely recommend James River Air.They’re the best!

Review 134 (2024-11-20 - Rating: 5)
We had a GREAT experience with James River Air we got a new Heat Pump it was installed within 8 hrs there employees were professional and courteous, neat and very well done

Review 135 (2024-12-12 - Rating: 5)
Donald was very knowledgeable and helpful! He resolved our HVAC issue quickly! And, he provided some very helpful tips for maintenance.

Review 136 (2024-10-21 - Rating: 5)
Our technician Ryan was outstanding and James River Air is an amazing company that provides great customer service. We highly recommend!

Review 137 (2024-07-30 - Rating: 5)
Our AC unit went out in the middle of the Richmond summer. We called James River Air and they were able to come see us the same day! Everyone we encountered was professional, kind, and took great care of us! Special thanks to Arlo Colley and Jake for responding so quickly, and efficiently.

Review 138 (2024-09-17 - Rating: 5)
Tim from James River Air was great. He quickly diagnosed the issue and had a solution same day. I highly recommend using them for HVAC maintenance and repairs.

Review 139 (2024-09-03 - Rating: 5)
Patrick McKinney did an exceptional repair/replacement of our attic exhaust fan this morning. We highly recommend James River Air for all of their services.

Review 140 (2024-10-16 - Rating: 5)
Our technician, Sam, was friendly, communicative, and efficient. This is typical of our twice yearly visits from James River Air. Happy with the service for a dozen years, now.

Review 141 (2024-10-15 - Rating: 5)
Donald was punctual and very knowledgeable on our service call. He was able to fix our problem quickly and even took time to show me extra options on the thermostat. Thank you!!!

Review 142 (2024-12-19 - Rating: 5)
Our technician James, was very professional, knowledgeable and accurate in diagnosing the problem. We are very happy and thankful for his work.

Review 143 (2024-12-16 - Rating: 5)
Very professional, very efficient, accommodating and delivered on everything that was agreed upon. Thank you Chris, Justin and Jackson for the clean, professional and quick installation.

Review 144 (2024-10-20 - Rating: 5)
Sam Wiley did an excellent job to fix the problem with my moms hvac unit. Very professional, knowledgeable, and very polite. He is an asset to your company.

Review 145 (2025-01-08 - Rating: 5)
Donald was my technician. He was very through, and helpful during his visit. He helped me understand my new system and the issues I walked into upon purchasing my new home. He gave me options, fixed what he was able, and had a rep contact me for further information about getting a new system at my request. Was very upfront about pricing and explained every step as it was being performed. I would recommend him and James River to anyone.Have had subsequent visits by Donald since this first review and all have been top notch. James River is lucky to have Donald on the team.

Review 146 (2024-10-22 - Rating: 5)
Andrew did a great job of diagnosing the issue with my furnace. He was very knowledgable and told me options for future maintenance.

Review 147 (2024-09-23 - Rating: 5)
Ive been with James River for many years. Very trustworthy & have always enjoyed the techs ! Today I met Tim & he was delightful & took care of all my Fall maintenance 😁Great Company & Great Folks 👍

Review 148 (2024-12-17 - Rating: 5)
Timothy Comer was professional, knowledgeable, and caring with our needs. Thanks Nina and Gabby for getting us scheduled on the same day.

Review 149 (2024-12-04 - Rating: 5)
Tyler Jordan was great! He provided very detailed information on his maintenance visit and would highly recommend him!

Review 150 (2024-08-09 - Rating: 5)
Great company and great service. Sam and Jake were both friendly, punctual and professional and did excellent jobs. I have nothing but good things to say about them and James River AC.

Review 151 (2024-08-08 - Rating: 5)
We had a very good experience with James River Air Condition. The technician Zachary was very knowledgeable and friendly. Zachary did our AC check and explained everything to us. We will continue to do business with James River Air Conditioning Service.

Review 152 (2024-09-10 - Rating: 5)
Karson did a Great job doing our annual HVAC cleaning. He was very though, and answered all our questions. We always request for him to come out each year to do the cleaning.

Review 153 (2024-11-12 - Rating: 5)
Andrew did a wonderful job. Very nice fellow. He took the extra time to explain his diagnoses of my system.

Review 154 (2024-06-27 - Rating: 5)
I am very pleased with the new HVAC system that James River installed. The sales person, Jason Borden, spent a great deal of time explaining the process and the exact cost of the job. The crew that arrived a week later arrived on time and finished the entire job in a day. The installers were friendly and respectful of my property. I highly recommend James River!

Review 155 (2024-10-23 - Rating: 5)
I found James River Air Conditioning to work on our HVAC systems a few years ago after disappointing experiences with other service providers. James River Air Conditionings outstanding service earned our trust. Their technicians are highly skilled, informative, and courteous. They are our go-to for all our heating, cooling, plumbing, and electrical needs.

Review 156 (2024-09-21 - Rating: 5)
We always have a good experience with James River Air, whether its for preventive maintenance, emergency repairs, or system upgrades. We highly recommend them to anyone looking for residential HVAC services.For our most recent visit, SaQuan went above and beyond to help us with our water boiler. He listened to our concerns and went out of his way to make sure the unit was safe and in good shape. He was so polite and great to work with. We would love to have him back in our home again.We look forward to continuing to do business with the James River Air team!

Review 157 (2024-10-15 - Rating: 5)
Franklin Thorne did a great job cleaning and checking our air conditioning units. We totally trust him and his expertise. You are very lucky to have him! Thanks, Franklin!

Review 158 (2024-08-27 - Rating: 5)
Zack was fantastic. Showed up right on time in time sensitive situation. He was efficient and very knowledgeable. Fixed the problem in very short time. Would highly recommend company and I will always request Zack.

Review 159 (2024-08-28 - Rating: 5)
Just want to let you know that we had awesome service today! Caleb Elias thank you! Very professional, personable & knowledgeable. Also want to give a shout out to other techs that have serviced our system in the past .. you all rock!

Review 160 (2024-08-16 - Rating: 4)
Jake was very polite and helpful. My only concern is that we have mold growing in our unit. We will now have to spend $1000 + to address the issue. My question is, if the units have tendency to grow mold, why aren’t the UV lights installed from the get go? Seems like a preventative measure ya’ll should put in all units. A bit dissapointed.

Review 161 (2024-10-01 - Rating: 5)
Brandon was the best technician we have had from your company. He was professional, friendly, and competent. He explained everything in detail.

Review 162 (2024-08-25 - Rating: 5)
Most professional and knowledgeable technician ever! Courtesy, caring to take care of our home and the most detailed cleaning and maintenance service we have ever experienced. Please make sure that his name is on our records for future service. 🙏

Review 163 (2024-11-15 - Rating: 5)
Jake did an amazing job on my heat pump inspection. He was very informative, efficient and respectable.

Review 164 (2024-05-17 - Rating: 5)
I have a service contract with James River and they service our house A/C twice a year. It is money well spent. Their professional stuff are knowledgeable, polite , provide prompt and efficient service and explain their work. We would like to commend Don C, the last professional who serviced the A|C in May, 2024. His attention to detail prevented future problems. He did that with a smile and is proud of his work and company. Thank you Don for work well done.

Review 165 (2024-09-18 - Rating: 5)
Zach did a great job fixing our leaky AC unit. He was professional and quick to find the problem and fix it. Even in the pouring down rain with wet tools he kept his composure and got right to work. Thanks so much!!

Review 166 (2024-11-26 - Rating: 5)
James River provided me with super prompt service and the technician was wonderful as well as knowledgeable and efficient. I highly recommend them! I want to add that the technician was super informative, answered all my questions & informed me about all the aspects of the systems workings & operation. It was such a great experience!

Review 167 (2024-03-28 - Rating: 5)
They took the time to really look at things and says what needs to be fixed first and then they can do this and that.And they work with you on payments and they cheaper than any one I had to come out to my house to check things out. But have great deals and the work they do is the quality which deserve to pay anything for. I love them they are so helpful and neat. And I would like to take the time out to,Mike,Tom,and especially Ryan all of them was the nicest,sweetest, good listener they really listen to you and your need for your house and very great at there work I appreciate them very much for all the work and patience they have with us. The greatest company I have ever seen thus far

Review 168 (2024-11-22 - Rating: 5)
Jon is always polite and willing to answer any questions I may have. He is very thorough checking the system & makes any adjustments needed.

Review 169 (2024-11-08 - Rating: 5)
We continue to use James River for plumbing and HVAC after 11 years for a reason: thorough communication, dependability and EXCELLENT, RELIABLE SERVICE. Kevin Biglin exceeded all of those trademarks today.

Review 170 (2024-10-21 - Rating: 5)
Pleasant , sociable and knowledgeable. Within a short period of time he had discovered the problem. Unfortunately, it was too expensive to repair and we opted for a new unit.

Review 171 (2024-09-04 - Rating: 5)
Sam was very professional and knowledgeable. Did a thorough job inspecting and maintaining all systems. Would highly recommend and will request him again!

Review 172 (2024-09-16 - Rating: 5)
Another great experience with James River Air Conditioning . He was on time and replaced our capacitors . A fair price and now we are set for cold weather.

Review 173 (2024-09-05 - Rating: 5)
Zack did a great job with my furnace and heat pump. Cleaned everything and even found a small gas leak. Would definitely recommend him.

Review 174 (2024-12-03 - Rating: 5)
Donald did a great job tracking Doreen my blown fuse problem. I thought it would be multiple visits before we could track it down but Donald found it quickly.

Review 175 (2024-06-12 - Rating: 5)
James River Heating and Air Conditioning Company renders the best customer service to all of their customers. They installed our new system two years ago. Since then they provide exceptional maintenance keeping our house comfortable all year long! James River is the best! I highly recommend them to everyone!

Review 176 (2024-11-03 - Rating: 5)
Quick, fast, in friendly service. Franklin came out and did a great job fixing our AC / heating unit and was very friendly and informative.

Review 177 (2024-07-24 - Rating: 5)
I called James River in the morning my unit was fixed by 6pm. Zack the technician was professional and efficient. If you need fast and great service call them.

Review 178 (2024-08-07 - Rating: 5)
They came out promptly and had our problem fixed within 20 mins! They are a great company to deal with for HVAC needs! We have used them for over 20 years! We would defiantly recommend them!

Review 179 (2024-12-20 - Rating: 5)
Donald did a great job with my check up. Both he and Nate were knowledgeable and efficient. Thanks

Review 180 (2024-06-09 - Rating: 5)
Derek and crew were very nice and clean. The service time it took for the repair was excellent. Wonderful experience, will be using again for any of my HVAC concerns. Definitely will be referred.

Review 181 (2024-07-29 - Rating: 5)
Person replaced 3 parts and some coolant escaped while it was being worked on, follow up is scheduled.Mike the 2nd technician did a good job explaining things to me on his 7/29 visit

Review 182 (2024-08-13 - Rating: 5)
Excellent work every time they service our units Mark is very professional and explains if there are any areas of concern would most definitely recommend James river

Review 183 (2024-07-08 - Rating: 5)
Harold was an excellent representative for James River Air. He was on time courteous and please. He was professional and serviced both of our units in a timely manner. James River is. Commended for having this technician as part of the company. He was excellent.

Review 184 (2024-11-20 - Rating: 5)
It was a big job and these guys worked hard. Very polite and punctual. No surprises. They kept us informed throughout the whole process.

Review 185 (2024-05-04 - Rating: 5)
Timely and quality service. I was in a rush to get to a meeting but the A/C service tech Thorne fixed the issue quick so i could go on my way. He explained what he would check and fixed the problem quickly. Appreciate the professionalism and great work. Ill use James River A/C again in the future.

Review 186 (2024-06-20 - Rating: 5)
After comparing several companies the cost of service for my HVAC was pretty much the same. What made James River standout was the customer service. The tech was on time, informative and thorough. Highly recommend them.

Review 187 (2024-11-12 - Rating: 4)
James River Heating & AC has been servicing my units for 15+ years. Donald has been the technician on these jobs for a couple years and Im completely satisfied with his work.

Review 188 (2024-07-22 - Rating: 5)
Roger, the technician, was wonderfulIn checking all the units. He also got the Split working that I had had issues with.He was thorough and explained all he was doing completely.

Review 189 (2024-07-11 - Rating: 5)
My technician Daniel was great! Took his time to thoroughly check everything and I appreciated how he made sure everything was all working properly before he left. All of James River’s technicians have been a pleasure to deal with. Says a lot for the company to employ this level of quality techs.

Review 190 (2024-06-21 - Rating: 5)
I called in the morning and a technician was at our home before lunch! Our professional technician Donald was very polite, knowledgeable, and informative. He took the time to explain the issue and options that were available to me with patience. GREAT SERVICE