Roto-Rooter Plumbing & Water Cleanup

Located in Puyallup, Washington

Address: 105 W Main Ste 109, Puyallup, WA 98371, United States

Phone: +1 253-840-4038

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-10 - Rating: 5)
Joseph was great! He worked diligently and stayed until we figured out the issue. It took a few hours because our issue was complex, but he was thorough and walked us through everything he was doing. Didn’t price gouge and had good quality work. Would recommend!

Review 2 (2024-11-17 - Rating: 5)
Grateful to Martin and Nathan who came out separately for the same issue - both equally were helpful, professional, and wonderful in diagnosing and explaining the issue with our sewer line blockage. They even gave us helpful education on preventive measures to take if any overflow issue happens again. They both were very communicative and timely with their service. Cant say enough about these two technicians and their efficient skills. Thank you 🙏🏼 so much! Happy to have things flowing better again.

Review 3 (2024-12-01 - Rating: 5)
Root-Rooter was the best! They were fast and efficient. They kept me updated via phone and text, which was greatly appreciated. Tyson Z. our tech explained how the process was and he was really professional. Would recommend, 10 out of 10.

Review 4 (2024-11-19 - Rating: 5)
Gio came out to help restore flow to our main line! He was informative, kind and friendly. After spending few hours trying to fix something ourselves it was nice having someone explain what was going on and why it happened! Each time Roto-Rooter comes out they’re always extremely helpful in solving our housing issues!!!

Review 5 (2024-11-13 - Rating: 5)
Josh was very polite and helpful. He fixed my leaky kitchen faucet in no time and took care of a few other minor plumbing issues. Would recommend him.

Review 6 (2024-11-07 - Rating: 5)
Vladimir did an excellent job in diagnosing the clog issue in the mainline. He recommended a scope be used because he thought a mainline pipe may be broken. His colleague, Martin arrived in a timely manner and explained steps and showed me the video as he ran the scope through the mainline discovering a break in the pipe. Vladimir did clear the mainline where the clog existed. Martin did an excellent job of explaining the next steps and recommending a solution. I’m very happy with both their work and will use Roto-Rooter in the future for my plumbing needs.

Review 7 (2024-12-16 - Rating: 5)
He came this morning and fixed our shower which was spraying water outside the shower and now sprays only in the shower. He also fixed the handle for the shower as well. He taught me a lot about showers and how they work. I did not know that there is a part in the shower handle that controls the speed of the shower. I appreciate his work and his willingness to help these old people get our shower into working order.

Review 8 (2024-11-08 - Rating: 5)
The over all experience was very smooth and friendly. From start to finish we were told every step of the way what was needed how much it would cost and what each step would do. This allow us to make the decision that was best for us. Gio the tech was super friend like having a family member around great attitude and very nice to work with. We will for sure use this company again and of course request GIo if he is available. Thank you again Burney Campbell

Review 9 (2024-10-04 - Rating: 5)
We had a great experience with Roto-Rooter! Very professional, quick and excellent work! Patrick Fancher handled our problem quickly and efficiently! We definitely will use them again. Thank you to the entire team who came and fixed our problem!

Review 10 (2024-11-14 - Rating: 5)
Gio has been doing our plumbing issues for over 15 years, he is always up front on costs, ensures I understand the issues and gives me short term and long term fix options. Gio is understanding and compassionate when you need some time to decide your plan of action and extremely reliable, ensuring your plumbing issues are fixed to your satisfaction. I would not use anyone other than Gio from Roto Rooter!!! Thank you Gio!!!

Review 11 (2024-11-09 - Rating: 5)
Giovanni went above and beyond to fix an ongoing plumbing issue. He was on time, professional, and had the matter resolved within 20 minutes. Reasonably priced and invested in the follow-up; will be calling again for the next issue

Review 12 (2024-11-12 - Rating: 5)
Giovanni was great fun and profession. On time good communicationThe name you texted me didn’t match his name on uniform want to change would recommend him Highly

Review 13 (2024-11-18 - Rating: 5)
Philip was very honest, personable and fixed my plumbing. He was patient with waiting for communication with other parties in the home and I would definitely recommend to people I know.

Review 14 (2024-11-10 - Rating: 5)
Came out within 2 hours on a Sunday. Scott was very professional and provided great customer serve. The cost was worth it.

Review 15 (2024-10-14 - Rating: 5)
Clayton, Ricky, Xavier, Dom, Crescan, and Joe were all highly professional and timely in their work and job completion. My family cant thank them enough for getting us up and running again. Weve been using Roto-Rooter for years, for problems small and extreme, and theyve always taken care of us. Thanks again.The Symonds family.

Review 16 (2024-11-12 - Rating: 5)
Plumber showed up sooner than expected which is a big win for me since I have 1 bathroom. Mostafa was fast, informative and friendly. Deserves more than 5 stars!!

Review 17 (2024-11-08 - Rating: 5)
Gio came out today for an emergency drain clean and inspection and was great. On time, concise troubleshooting and quick work!

Review 18 (2024-10-11 - Rating: 5)
The professionals at Roto-Rooter responded late in the evening to address our plumbing issues. They were efficient and extremely helpful. Highly recommended.

Review 19 (2024-09-07 - Rating: 5)
I like the guy who came out, and I like the plan that I have with you. So far so good! I will take a see what happens in the future, and to let you know that I did have Terminix and after a while, I felt that they were not doing the job that they were supposed to do.

Review 20 (2024-11-11 - Rating: 5)
Scott and Isaiah were awesome!Very professional and explained things every step of the way. Big bonuses for both!!!

Review 21 (2024-11-09 - Rating: 5)
Toan was very Professional and extremely friendly. We will definitely refer Roto-Rooter. Excellent.

Review 22 (2024-07-06 - Rating: 5)
Timely, efficient and professional are just a few adjectives that come to mind. We were also very happy to hear that there was no OT, weekend or holiday charge, hopefully we’ll not have another cause to call but we’ll certainly call these guys first. Dave and Lili

Review 23 (2024-04-18 - Rating: 5)
Giovanni was right on time and did a great job clearing our sewer drain line. He was very professional and friendly. I was very impressed that Roto Rooter was able to get to my drain first thing in the morning, since I had made the appointment after 9pm online the night before. Thank you.

Review 24 (2024-04-11 - Rating: 5)
Giovanni was very fast, professional, and knowledgable. He helped get my house back up and running in less than 30 minutes, then stayed to help mark out some areas of improvement to prevent future issues. Overall I am very impressed and satisfied!

Review 25 (2024-11-14 - Rating: 5)
These people are the best. They fixed the problem real fast and are helping me with the insurance claim.

Review 26 (2024-05-05 - Rating: 5)
Crescen was an outstanding technician. He explained the process and the cost up front and got to work. He was very meticulous and worked hard until he was able to clear the blockage in our pipes. Would highly recommend.

Review 27 (2024-04-18 - Rating: 5)
We had a blockage in our pipes which caused flooding in our downstairs bathroom. Called Roto Rooter and the got Gio and John to us within the hour. We got 2 quotes and opted for hydro which wasnt cheap. But those guys were so professional and gracious it took the sting out of the payment. Will definitely recommend them.!Christine Beaudoin

Review 28 (2023-09-30 - Rating: 5)
Our sewer line was once again clogged so nothing could drain properly. I was scheduled for today(same day I called)The technicians were here promptly within the scheduled time, checked it out...we were correct...they ended up waiting for us to dig the hole to find the clean out...thankfully they pitched in and helped. Once that was located it was only a short time until we had proper drainage!!! We talked about different solutions, and wii try some out soon. I so appreciate the promptness, and knowledge.

Review 29 (2024-01-05 - Rating: 5)
I Have had very good service with Roto-Rooter. I call for the appointment and they come out within the hour. They tell me everthing what needs to be done and then I have the chance to approve for them to do the job. There the Best. I wouldnt use anyone else.

Review 30 (2024-04-10 - Rating: 5)
Giovanni was very helpful, unfortunately the problem appears to be in the septic system! Expensive to find that out, but Giovanni warned me of the high price for the camera. He was great.

Review 31 (2024-04-20 - Rating: 5)
James and Gio’s help was stellar today. Helpful explanations, fast service. The work was done today so can’t speak about the longevity, but so far, so good.

Review 32 (2024-04-08 - Rating: 5)
Called in the morning and they had it done within a few hours, amazing service and Giovanni, their tech, is a fantastic guy! He went above and beyond.

Review 33 (2024-01-17 - Rating: 5)
Nathan B. helped unclog our toilet after a little someone tried to send a rubber ducky on a ride. My options for remedying the problem were clearly explained, along with the pricing of each option and the risks and benefits associated. He was genuine in trying to help us in the most effective, least expensive option possible. Thanks for your help, Nathan!

Review 34 (2024-11-10 - Rating: 5)
Service is the best, they are quick, on time and professionally efficient. Though it is pricy.

Review 35 (2024-03-23 - Rating: 5)
Incredibly polite and professional. We ran into an unforseen issue throughout the repair and my tech (I didnt ask for the spelling so forgive me) Rashaad easily handled it. Excellent work.

Review 36 (2023-10-08 - Rating: 5)
Joe was fantastic! What I thought would be a relatively simple faucet replacement turned into quite the job when my main water valve wouldnt shut the water off completely. Joe was able to find a way to turn the water off to replace the faucet (and turned it back on) and also provided great advice for when I replace the main shut off valve.

Review 37 (2024-04-12 - Rating: 5)
Giovanni did a great job fixing our issue with a clogged pipe, but also gave us some great advice. We are a returning customer and will continue to be.

Review 38 (2024-02-26 - Rating: 4)
Great job. Tyson was awesome and very helpful. Having to call on a Sunday was stressful but they came out and got the job done. Was very thankful

Review 39 (2024-11-16 - Rating: 5)
Scoht did a really good job, and very informative.

Review 40 (2024-11-11 - Rating: 5)
Josh did a fantastic job! He was very polite, professional, knowledgeable and showed a great sense of humanity. Thank you Josh, we will definitely be return customers.

Review 41 (2023-10-08 - Rating: 5)
Mostafa was knowledgeable and successful in troubleshooting and fixing our issue. He did a great job communicating what he was doing and did a great job cleaning up. He saved the day for me!

Review 42 (2024-11-10 - Rating: 5)
Phil was upfront about the cost and scope of work he would be able to do. Gave me a couple options and was very quick and efficient with getting the job done. Will be calling roto rooter again for any plumbing needs.

Review 43 (2024-10-06 - Rating: 5)
He was on time, polite, knowledgeable and had a smile on his face

Review 44 (2024-10-27 - Rating: 5)
Joshua is a great tech, honest and upfront about pricing, and very efficient at his work. Its already so nice not having to fiddle with any of the toilets to get them to be quiet/stay quiet, definitely plan to continue requesting him for remaining plumbing work

Review 45 (2024-11-16 - Rating: 5)
No one is thrilled to spend a bunch of $$ on plumbing emergencies. But I got to say that the plumber they sent - Joe - was above and beyond in every way. So as not fun as the whole experience is he was a bright spot. They need to give him a raise

Review 46 (2024-11-17 - Rating: 5)
Phil was able to come by earlier than I hoped and cleared my clogged bathroom sink efficiently. I really appreciate the attention and time he gave to my houses old pipes.

Review 47 (2024-11-09 - Rating: 5)
Excellent customer service, super clean and efficient. Did a great job and super friendly! Definitely recommend and will use for any future plumbing needs!

Review 48 (2023-10-06 - Rating: 5)
Technician Gio showed up on time and was very knowledgeable and professional. He explained the options and gave his opinion on best way to proceed.

Review 49 (2024-04-15 - Rating: 5)
Ray did a great job. He was right on time, efficient and my faucet is working perfectly.

Review 50 (2023-12-01 - Rating: 5)
Service was quick. Diagnosed the issue quickly and completely repaired within 48 hours. First call was at 5 pm on a Sunday, fixed by noon on Tuesday. Friendly service too

Review 51 (2023-09-16 - Rating: 5)
A HUGE shoutout and THANK YOU to Madison at Roto-Rooter.On a scale from 1 (poor) to 5 (great) she gets a 6 (beyond great) for her service, attitude and knowledge! Great service, promptness and value!

Review 52 (2024-11-14 - Rating: 5)
Giovanni was professional, worked quickly and made a tough day easier. Grateful for the quick response and good service.

Review 53 (2024-11-13 - Rating: 5)
Joshua is fantastic! Service was executed perfectly and in a timely manner. Couldn’t be happier with the work.

Review 54 (2024-04-22 - Rating: 5)
Gio did an excellent job unplugging the sewages pipes in my Lynnwood house I was very pleased , also he put the cameras and explained very well the situation ,Thanks a lot

Review 55 (2024-11-09 - Rating: 5)
Mostafa came out for a sink clog. He was polite, clean, informative and professional. Very happy.

Review 56 (2024-04-15 - Rating: 5)
Troubleshot a complicated problem and came up with multiple solutions. Let me decide which way to fix, and did not push anything. Fixed professionally, first time. Went above and beyond.

Review 57 (2024-10-09 - Rating: 5)
Giovanni came within an hour and a half and unclogged our pipe within a couple of hours! He gave us some good options for the future as well. Highly recommend!

Review 58 (2024-04-09 - Rating: 4)
Responsive, showed up on time. Fred was very helpful answering all of my questions. Only complaint was the cost.

Review 59 (2024-11-16 - Rating: 5)
Mostafa was great, on time, and super efficient.

Review 60 (2024-04-10 - Rating: 5)
Calin showed up within an hour of calling was able to fix the problem and cleaned the area before leaving. Will use again.

Review 61 (2024-01-19 - Rating: 5)
We like everyone needed our unexpected frozen pipe fixed immediate!! ROTO-ROOTER responded effectively as possible, we are please.

Review 62 (2024-11-15 - Rating: 5)
Very quick and great service !

Review 63 (2024-11-25 - Rating: 5)
Very fast and friendly service.

Review 64 (2024-04-08 - Rating: 5)
Very professional, courteous , explained everything clearing. He was terrific Giavanni

Review 65 (2023-10-05 - Rating: 5)
Technician Madison was super knowledgeable, friendly, and professional. Would absolutely use again.

Review 66 (2023-10-05 - Rating: 5)
Very good service. Kind and professional. I would have Joseph help us again. I highly recommend.

Review 67 (2024-04-21 - Rating: 5)
Weve been doing business with Roto-Rooter for over a decade now (our fixer upper has sure needed it!), and my wife and I rest easy knowing I have a real go-to here! In this day and age its really hard to find a vendor you can count on.Their work is first rate, prices are competitive, the techs are congenial, and they have never keep us waiting whether its a crisis or a small plumbing task.As retirees we are on a fixed income, and we know that we are always well taken care of in this department! They have our back, and what a nice thing that is!Couldnt be happier, you will be too!!!

Review 68 (2023-12-02 - Rating: 5)
They did a very nice job. I will call them again if I need a plumber.

Review 69 (2024-04-11 - Rating: 5)
Mustafo arrived promptly and quickly addressed our plumbing problem. He was upfront about the cost and process. He was thorough in making sure the problem was fully fixed before finishing. Overall very happy with his service!

Review 70 (2023-09-29 - Rating: 5)
Friendly and knowledgeable, great experience (at least as great as looking at a sewer line can be!)

Review 71 (2023-10-04 - Rating: 5)
Came within two hours of being called, provided the right temporary fix and also the right long-term fix.

Review 72 (2024-04-15 - Rating: 5)
Dylan was friendly, professional, and worked quickly 👍

Review 73 (2024-04-13 - Rating: 5)
Quick response and fast service! Florin was skilled, helpful, and nice. He did an excellent job!

Review 74 (2024-04-11 - Rating: 5)
Gio was great! Arrived early, did the work and communicated well all that was done and needed to be done. Would definitely recommend Roto Rooter!

Review 75 (2023-10-04 - Rating: 4)
Today we had a plumbing emergency, and the service person (Blake) did a fantastic job systematically investigating the issue and finally resolved it. He deserves a six star review for his work. The reason for 4 stars is that have had the same issue for a while now and we had to live with it because none of the other people (including from the same company) who looked into it before even tried to fully fix it. So the point is, the company itself is good, but a good resolution depends on who gets sent out and their experience and willingness to fully resolve the problem. Blake was outstanding in that regard. Some others from this company have also been great. But one or two of them have been less efficient.

Review 76 (2024-04-18 - Rating: 5)
Gio showed up timely and did a great job. Thank you.

Review 77 (2023-12-29 - Rating: 5)
Scott was very professional. Great service.

Review 78 (2024-03-31 - Rating: 5)
Simba was very professional and polite, and completed the job in a timely manner. Thank you!

Review 79 (2024-04-20 - Rating: 5)
Calin is awesome! Highly recommended!

Review 80 (2024-04-20 - Rating: 5)
Fast and efficient service. Thanks Mustafo!

Review 81 (2023-09-22 - Rating: 5)
Representatives were fast and professional, quick to understand the problem and offer solutions. Polite and friendly when explaining the situation.