Townsend Energy

Located in Portsmouth, New Hampshire

Address: 225 Greenleaf Ave, Portsmouth, NH 03801, United States

Phone: +1 603-379-3655

Rating: 3.7

Review 1 (2020-10-10 - Rating: 5)
My first experience with Petro was awesome. I had a leaking oil tank filter problem and they sent someone out within 2 hours. Tony was great, friendly, smart, very polite and he fixed that filter within 45 minutes. You have a new, happy customer!

Review 2 (2019-10-07 - Rating: 5)
Ive been a customer for 13 years (most with Rye Fuel).Theyve been dependable for oil, propane, service, etc.But the real help they just provided saved the sale of my house when the buyers demanded a cleaning of my boiler 18 hours before closing. Petro somehow squeezed us in, and got the cleaning done a few hours before closing- - totally saving my home sale and immediate purchase closings from going into a tailspin. Now the house is sold and I have Petro for my new house!

Review 3 (2020-10-23 - Rating: 5)
I had no heat on the first floor of my home. Petro service men first tried the less expensive flushing of the hot water system. When that didnt produce the desired result the value was replaced. Now the heat system works great.

Review 4 (2019-09-14 - Rating: 5)
I reported a water leak from my furnace about 8am and by 1:30pm a technician arrived to diagnose and fix the problem. Walter was friendly and efficient and answered my many questions. I was happy and pleased with the service of Walter Haley Tech #242.Jody Thomas

Review 5 (2022-10-27 - Rating: 5)
Had such a pleasurable experience with this great company. Heat went out in the middle of winter & they had it fixed within a few hours! Very professional & caring. Highly recommended.

Review 6 (2020-01-06 - Rating: 4)
Had problem with billing. No luck getting a return call or email from them. Posted unflattering review here and heard from a manager. He was willing to listen to my complaints/issues and we worked together to come up with a plan we could both agree on.

Review 7 (2019-10-19 - Rating: 5)
Service was earlier than expected as I had just calledthat AM. It all went well as he discovered the problem,and solved it before too long, and had the suppliesneeded with him. No wonder it was cold in here -the furnace wasnt operating with heat at all.Thanks for your services -Im leaving the area probably within the next month.Hopefully the new owner will continue on with yourservices.M. Murphy, No. Hampton

Review 8 (2021-02-27 - Rating: 5)
Our furnace stopped working in the night and we were cold. we called and they actually picked up within a few minutes. We were so thankful that the technician came first thing, 8 am and got it going again! Thank you.

Review 9 (2019-04-29 - Rating: 5)
Strictly propane for heating, hot water and cooking, for 11 years at current address. I have had two other propane companies, before petro, have been with them over three years. They go out of the way to fix problems. I use less than 1000 gallons per year, which is Petros base. They shy away from commercial to concentrate on the homeowner. Thank you Petro.

Review 10 (2018-12-07 - Rating: 5)
I was impressed with two things: 1) A panel truck came out with 10 gallons of heating oil when the tank was nearly empty, and he got the boiler started.2) Just a few hours later we got a full load of heating oil.

Review 11 (2020-09-29 - Rating: 5)
Our furnace broke. We were willing to wait if the Tech didnt have the time to come before the days end.... but he made the time. So it was fixed on friday afternoon and we did not have to wait till monday! THANKS

Review 12 (2019-11-01 - Rating: 5)
Very professional, knowledgeable and kind guy I had yesterday. Very good first impression for us. He even wore shoe covers. He found the out issue and solves it quickly.Thank you

Review 13 (2020-02-20 - Rating: 4)
If you have any issues with this company call the manager Ralph. He is a straight shooter and will get to the bottom of any situation. He cares about his customers and will work with you. Very nice man.Thanks Ralph

Review 14 (2022-10-27 - Rating: 5)
Always a great experience doing business with the Townsend brand, the intersection of family like service and grade-A professionalism. Looking forward to the continued partnership!

Review 15 (2019-03-26 - Rating: 5)
Angel was excellent! He spent quite a bit of time on the two furnaces, and after he left the air in the house smelled cleaner!!! All in all, this was an excellent experience, and I would do this again with a person as wonderful as Angel!!!

Review 16 (2019-01-02 - Rating: 5)
Furnace died at 230 on December 31st. Tech arrived at about 430 and stayed until 7. Got us up and running. Tech was knowledgeable and competant.

Review 17 (2021-02-05 - Rating: 5)
Karol was very knowledgeable of our needs, explained the program thoroughly and exceeded in customer satisfaction. Excellent company to do business with. Thank you!!

Review 18 (2019-01-08 - Rating: 5)
The experience was very positive. Evey one from the receptionist to the technicians were very professional and helpful. Thank you.Carl

Review 19 (2020-07-14 - Rating: 5)
I was very pleased with the service the young man was polite, he explained everything to me and keep the area clean

Review 20 (2022-09-01 - Rating: 5)
Petro Home Services is the best outfit on the seacoast...bar none.

Review 21 (2020-06-28 - Rating: 5)
Great experience with the technician who came to work on our furnace and air conditioner.

Review 22 (2023-01-08 - Rating: 5)
A short story...On December 26th our furnace stopped working at 6:00 pm. I called the answering service, who promptly picked up, and told us a repair tech was in a neighboring town finishing a job and would come to us next. 20 minutes later, Dana from Townsend, arrived to address the issue. Dana was professional, knowledgeable and very personable. 5 minutes later our furnace was reset and we were back in business.Ed and I were blown away by the professionalism of this company considering it was after hours. I should also mention, Townsend had just inherited us from Petro Fuel so we were new customers!The next day, I called in to compliment the company and was personally called back by the owner! Needless to say, this is an AWESOME company from start to finish and we are customers for life!

Review 23 (2019-07-22 - Rating: 5)
Had my yearly oil burner service, performed by tech#242 and was very pleased with his work. Very thorough. Walt is an asset to your company!

Review 24 (2021-08-24 - Rating: 5)
Installed my AC unit sooner than promised. Did a great job. Everyone was friendly, clean, professional, Cant say enough.

Review 25 (2018-12-21 - Rating: 5)
Great customer service and Technician very professional.

Review 26 (2020-09-25 - Rating: 5)
They are fast and efficient . They came for a service call and were professional and had everything needed on a well stoked truck . The office staff answers calls fast and are great!