Philbrick Heating, Cooling, Plumbing & Electrical

Located in Portsmouth, Virginia

Address: 4999 Portsmouth Blvd, Portsmouth, VA 23701, United States

Phone: +1 757-488-8367

Rating: 4.4

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Comments

Review 1 (2024-12-11 - Rating: 5)
I would just like to give Philbrick Heating, Cooling, Plumbing & Electrical a 10 Star Review. These guys are as professional as you can get. Justin come to my home for an initial service call on my AC unit this fall, and he had me up and running in no time at all. He took the time to show me pictures of what the problem was and what was going be needed in the very near future. Additionally, he was kind enough to provide answers to some additional questions I had on my options for a new AC unit. I then worked with Neil to get financing for the new unit. I was not rushed; and he was so very helpful and kind. I was able to get approved for the total amount needed and was put on the schedule within a few days. Then came Courtney and Davey. They installed the new unit and came back to put in a new zone board that was required. They were amazing! You can tell that they take pride in their work, as they should! They did a phenomenal job and I could not be happier. The three guys who came to the house even took time to play with our dog while they were here. This company is run with complete integrity, and they make you feel like you are part of their family. You cant go wrong by giving them a call if you need any work done on your home.

Review 2 (2024-12-04 - Rating: 5)
Aaron really represented his company very well, came out on a extended Holiday Sunday to give an estimate and gave honest, straightforward, friendly advice. He was helpful even if he thought we may not go with his company due to strict budgetary constraints. I thought that alone puts Philbrick in very good light and by his deeds shined a bright light on his company...well done Aaron and Kudos to Philbrick!

Review 3 (2024-11-21 - Rating: 5)
Robert and his team are AMAZING!! I worked with them at my business and they are prompt, courteous and do great work! A special shout out to Robert for really going above and beyond when a unique problem came up. He was always so nice and gracious with his time. He found a solution that worked to help me get my business open sooner!! I appreciate all their hard work!

Review 4 (2024-12-02 - Rating: 5)
Just the latest in a long line of excellent experiences with this company. I have been dealing with these folks for several years. They installed a new hot water heater at a rental property I used to own back in 2018. No issues, at all. In 2019, they installed another at my home. Again, no problems. A couple of years ago, I signed on with them for HVAC maintenance at my home. They helped me keep my old Janitrol Heat Pump going right on up until last week when it started short cycling. When they came out to check on it, the unit got nervous and started working properly. Nevertheless, I decided, at 21 years, it was living on borrowed time, and it was time to replace it. Today, Kipper and Courtney came out and installed a new unit. Not only were they professional and efficient, they were friendly. Courtney answered all of my questions and explained everything in a clear and concise manner, without making me feel rushed. In spite of taking time to talk with me, they did the whole job in about three hours. Philbrick is lucky to have these two on staff.

Review 5 (2024-03-07 - Rating: 5)
A huge thank you to Big Eric, Squirrel and Donavon for getting our city water hooked up so quickly. You guys are the best! I highly recommend Philbrick. We had an emergency situation and Robert the estimator responded quickly, had men out the next day. Fast, affordable, friendly and professional hometown plumbing service. Give them a call today. You will be glad you did!

Review 6 (2024-10-04 - Rating: 5)
Highly recommend Philbrick. I’ve used them for years and have had great experiences. I like to recognize Randy in the plumbing department. He has come to my house twice in the last six months and was so impressed with his work ethics. He truly cares about his work and showed the upmost respect for my house. He even loved on my dog. Thank you!

Review 7 (2024-11-26 - Rating: 5)
*Updated 11/25/2024*I would like to thank Neil for reaching out to me and addressing this issue and I appreciate that. his understanding of the situation and making this right from the top down does not go unrecognized. while we both agreed this could have just been a simple misunderstanding or someone dropped the ball.. he took the time to call me and address this personally.. thank you very much. I will leave my original post as a reminder and am willing to give them another chance.*Original Post*Had Philbrick for years, but this past job left me disappointed. called to get my AC unit looked at, due to poor circulation. took almost 3 days for someone to come out and look. when they finally did they needed to order a blower motor which should have taken 7-10 business days to ship. fast forward to one month later and I still had not heard from ANYONE..only an invoice for 500$ so I call to ask on the status of this motor...only to be told someone would call me back.. they did the next day to only explain that the supplier they order these items from cancels all the time. Ironically they had the part in hand within the next day... meanwhile Im getting pushed further back on the schedule for this repair that should have only taken an hour at most according to the technician....With Motor in hand he comes and does the repair, UNIT is now functional again. HOORAY! props to Justin i believe was his name.but after all this what is the point of the maintenance agreement at 200+ dollars a year if I have to WAIT A MONTH for WHAT SHOULD HAVE BEEN A SIMPLE REPAIR WITH LITTLE TO ZERO COMMUNICATION.so yeah philbrick youll get this invoice paid from me in the same amount of time it took the repair to be completed. A MONTH.

Review 8 (2024-07-25 - Rating: 5)
I have had Philbricks for my air conditioning and heating system for only a year and a half. Their office staff and technicians are courteous, knowledgeable, and perform their duties exceptionally well. I needed cut-off valves replaced in my guest bathroom and kitchen. I had already replaced the ones in my master bedrooms bathroom myself. Thats when I found out my left, arthritic left knee and back could only take the positions and bending required for a limited time. I set up my appointment for yesterday between 2 and 4 p.m. The technician came on time, in a clean, neat uniform, and installed those valves, plus supply lines, with excellent workmanship - cleaned up his work areas also! The office called today to ensure that I was satisfied - I am and did appreciate their follow-up!

Review 9 (2024-08-02 - Rating: 5)
After signing a maintenance contract with Philbrick I was quickly scheduled for an appointment. Loved I received an email confirmation the day before. Stephen was on time, so friendly, and so knowledgeable. So glad I have them watching my HVACs back!

Review 10 (2024-07-19 - Rating: 5)
Had a leak under master bathroom sink.Called Philbrick. Randy came out. Very friendly, courteous and professional. Also very neat. Fixed the problem which was not as bad as I thought it was going to be and explained to me why it looked worse and why it was not worse. Good price, too for the work done. Thumbs 👍 up, Randy.Also, Brooke, who answers the phone is very courteous and patient and made sure my problem was taken care of.Thanks, Gang!

Review 11 (2024-07-21 - Rating: 5)
Big thanks to Philbrick for coming out to me house on 7/15 to replace my hot water heater! The front office folks were professional and very caring. Donavon did a terrific job at installing the hot water heater. I would highly recommend Philbrick! Thank You! Rob

Review 12 (2024-05-21 - Rating: 5)
Stephen B is the technician that came for my semi-annual maintenance on my air conditioner. He arrived on time and did a very detailed check-up of the cooling system that included removing the cover from the AC condenser, removed the fan motor then washed and rinsed all the dirt and debris from inside it. When finished it looked like new! He then assured me that my system was working properly. Thanks Philbrick for great customer service and for sending Stephen B. He is an asset to your company.

Review 13 (2024-07-18 - Rating: 5)
Been using Philbrick for all my heating and cooling needs for the last 43 years. Nothing but the best of customer/contractor relationship. Highly recommend one of Portsmouths finest locally own businesses.

Review 14 (2024-07-29 - Rating: 5)
Steven was the Technician who recently serviced our HVAC. Steven was very thorough and professional during the visit. Extremely satisfied with how Steven represented himself in the company. Great employee. Job well done

Review 15 (2024-05-08 - Rating: 5)
Outstanding service getting my water heater replaced the same day that it broke. Very professional and very prompt. The job was done in just over one hour. John and Donovan were fantastic technicians. Highly recommend them for any of your plumbing needs!

Review 16 (2024-06-09 - Rating: 5)
Want to give a big thank you to Reggie. He was on time andtook care of our air conditioning problem very quickly. I am also thankful for him to be able to come out so quickly to get it taken care of. He was very professional and very nice to talk to. Thank you so much Philbrick. This is the second time we have used you and are very very satisfied with the service.

Review 17 (2024-08-06 - Rating: 5)
Stephen our maintenance technician is the best. Walks you through everything, is extremely knowledgeable and friendly. This is a straightforward company that shoots it straight and doesn’t upsell. Rare these days!

Review 18 (2024-07-05 - Rating: 5)
My tankless hot water heater was inadvertently turned off. Called Philbrick for assistance; Randy came out and had it resolved in 15 minutes. What a relief! Definitely would recommend Philbrick.Thanks - Marjorie Rasmussen

Review 19 (2024-04-25 - Rating: 5)
John was our technician that serviced our home during a plumbing emergency at night and we are very satisfied with the outstanding service. John is awesome and is both professional and kind. We highly recommend Philbrick and John for all of your plumbing needs. Our Ross Family thanks John for his outstanding work and quality customer service.

Review 20 (2024-06-06 - Rating: 5)
Robert did a great job at diagnosing my problem and giving a fair quote. Randy was awesome and did a great job of explaining the work he was doing. What sets them apart is being able to explain complex things in an easy-to-understand way. Reliable, knowledgeable, fair, and honest! You cant beat it!

Review 21 (2024-01-11 - Rating: 5)
John and Spencer arrived early in the morning at my home and knew exactly what to do. They did their work quickly, without making a mess, and had me test our toilet to make sure it was working before they left. Pleasant and professional. Delighted to support a local business that’s been around for over 50 years! Keep up the great work. Thank you so much!!!

Review 22 (2024-06-17 - Rating: 5)
We would like to thank Stephen B. for servicing our two A/C systems. He was thorough and attentive to our concerns. Its service like this that have us always going back to Philbrick for our heating, A/C and plumbing needs.

Review 23 (2024-05-01 - Rating: 5)
Randy and his partner were extremely professional upon their initial estimate visit. Randy was so knowledgeable in tankless water heaters and answered my many questions about switching from a tank to tankless. He explained all the steps of installation and made me feel confident in going forward with it. His knowledge and information made me decide to go with Philbrick. Thanks Randy! I will add another review once the work is complete.***Update: I had my tankless water heater installed by Donovan, Eric, Squirrel, and Jon B on 4/15/24. They did an amazing job! They were efficient and professional in their work and got the job done quickly while ensuring quality. I was very pleased with my new water heater! They answered all of my questions during the process and made sure that all piping and exhaust was to my liking. All of them were very skilled in their tasks. I am a super satisfied customer, thank you guys!!! I will be using Philbrick again in the future!

Review 24 (2024-08-15 - Rating: 5)
Rodney was great...called before coming out, showed up on time, was fast, courteous and efficient. Highly recommend.

Review 25 (2024-05-22 - Rating: 5)
Stephen B. serviced our Trane unit to ensure it’s ready for summer. He was extremely professional and personable. He answered all my questions. I will be requesting him going forward. Thank you, Stephen B.!!Also, a shout out to Lisa Millard for the great communication and support.A. Johnson

Review 26 (2024-02-20 - Rating: 5)
Woke up to a water heater that decided it didnt want to stay connected to the wall anymore. So I called Philbrick plumbing services. John called me and stated he would be there and it was by far one of the best response times I have had and it was fairly close to the estimated time. John came out and was very transparent, and informed me he could fix both sides of the plumbing instead of one. The work didnt take too long, and the quality of his work is amazing. 10/10 recommend.

Review 27 (2024-05-24 - Rating: 5)
My Technician Steven is very professional, courteous and always arrives in a timely manner. Steven serviced the heat pump yesterday. He did a great job, gave good advice and thoroughly cleaned it for me. Thank you Steven.

Review 28 (2024-06-11 - Rating: 5)
Outstanding service, Reginald R. did an awesome job checking out our entire system. Through cleaning and super professional as always. This is our ten year choosing Philbrick to take care of our HVAC.

Review 29 (2024-04-16 - Rating: 5)
I unfortunately needed to call Philbrick due to the ground caving in around the street side clean out in my front yard. They checked it out with their pipe camera and found a break in the pipe. They were able to start on the job the next day and got it done ahead of their projected time. The technicians Donavan and Randy and another technician whose name escapes me were even nice enough to use the top soil that I bought to fill in the caved in part. Its been my experience that when you have to use specialized services like plumbing, heating, electrical etc.. you find the one that you like and trust and just use them. Sometimes the price is not always the determining factor.

Review 30 (2024-01-24 - Rating: 5)
Philbrick did an excellent job and I was very impressed with the professionalism of Jeff.He showed before and after pictures and explained everything to me and the work was done in a timely manner.Jeff and squirrel came back today to fill in the hole and doing an excellent job you you would never know that they had to dig up the the yard. They did a very professional job I would recommend Philbrick for any Plumbing work that you need done

Review 31 (2024-05-10 - Rating: 5)
Called Lisa after accidently disturbing outside a/c unit during a hot and humid day. She was able to contact a service technician, Aaron, who was able to come out very soon. Aaron troubleshot the issue and was able to determine the a/c units status and explained to me the issue and what signs to look for to ensure no harm occurred to the unit under the circumstance. He assured me that the unit was in proper running order. I am very satisfied with the quick response and diagnosis. So, a shout out to Philbrick and both Lisa and Aaron.

Review 32 (2023-09-03 - Rating: 5)
We had John Shelburne as our technician and he was fantastic to work with. He was honest, helpful and made us feel that we chose the right company to help us for our emergency call on Labor Day weekend. Not only was he quick with his work, but he gave us insight on how to service and maintain our water heater and what to expect next for our next service that we will need. I hope we’re able to get him again for our next plumbing technician.

Review 33 (2023-09-04 - Rating: 5)
I was looking for a new company I could trust and Philbrick has done great so far. They have been very honest and the service couldn’t have been better. They did maintenance beyond what I requested because “it was the right thing to do” and didn’t charge me. Steven showed up right on time and was extremely knowledgeable and thorough. I have found my long term A/C repair company for both of the homes I own in the area. Highly recommended.

Review 34 (2023-09-20 - Rating: 5)
My entire experience with Philbrick from the technician and his team to the main office staff was exceptional. My technician was Courtney. He is friendly and quick to respond to all communication, educated me thoroughly on the entire process of moving my HVAC unit to another location at my house, and was efficient in completing the job. We were in a bind waiting for the unit to be moved so another project at the home could be completed and he was able to complete the work within 24 hours. I definitely recommend Philbrick and will be using for any needs going forward.

Review 35 (2023-10-13 - Rating: 5)
Philbrick service representatives arrived promptly and completed a timely and professional service. The team left the service area very clean. Both techs were friendly and informative. I have utilized Philbrick for heating, cooling plumbing services for over 35 years. I have service contracts with Philbrick. We are very pleased with all their services and will continue to utilize their professional staff for future needs. Larry and Ann Barnes

Review 36 (2024-08-14 - Rating: 5)
Have had Philbrick come to the house for different things now. Just recently have had Rodney sent and his work and the interaction with the Philbrick company has been excellent

Review 37 (2024-05-24 - Rating: 5)
Randy was courteous and did a great job. This is my 2nd experience with Philbrick. Both experiences leave no doubt to their dedication to quality.

Review 38 (2024-01-16 - Rating: 5)
Have been using Philbrick for years for all my plumbing and HVAC needs. Today my system was serviced by Stephen B., he was punctual, pleasant and helpful. Stephen was informative and kept me appraised of what he was doing and how my HVAC was functioning. Highly recommend use of this company.

Review 39 (2024-05-04 - Rating: 5)
I have used Philbrick Heating, Cooling, plumbing for over 20 years. We are very pleased with the service and work performed in our home. The provide outstanding service.

Review 40 (2023-09-01 - Rating: 5)
I would like to give a shout out to Randy. He was sent out to do some plumbing work for us and let me tell you he was awesome! We chatted while he was working all the while very meticulous about his work. He made sure I understood everything he had done and made sure I knew what I needed to know. I recommend him and Philbricks for a job well done!

Review 41 (2023-10-20 - Rating: 5)
Stephen B. arrived on time and did a thorough fall checkup on my heating system. He was professional and knowledgeable. He listened to my concerns about my system and addressed each in detail.It is always a positive experience when dealing with people at Philbrick.

Review 42 (2024-12-11 - Rating: 5)
They did a great job. They installed a gas line for a gas range for me, William their supervisor and Bill their tech did a very professional job, even explaining some things as they went. I would highly recommend them and Philbrick!

Review 43 (2023-09-03 - Rating: 5)
Always good and timely service. Used many times.Had a bad plumbing issue pop up this holiday weekend, called to get someone out. John S. called me within 15 minutes after I contacted the office. He was at my house fast and was able to fix the problem in no time.

Review 44 (2023-01-20 - Rating: 4)
I had a pipe burst on Christmas Day I called this company to have them respond a technician cane stayed for about 90 minutes and could not unblock the stopwatch I was built $700 I called the manager And describe the issue he agreed I should not have paid the full amount if the problem still exists he stated he will look into it and call me back it is over a week now and I received no call back Ive called several times and was unable to speak with the manager each time being told that he was out in the field and would call me back finally I got hold of the manager only by calling 1st thing when they opened again I was told he would look into it and call me back but he never did I ended up calling Michael and sons and they came to repair the problem at an additional $500 please stay away from philbrick if you value your money poor response and you will get charged and the work has not been done . After a little bit of delay the company made it right not to get me wrong they are the most polite people you ever want to meet but I just have some concerns and the communication but Dara made everything right. I will not let this deter me from using their services again but hopefully they can communicate more and a timely fashion

Review 45 (2024-03-20 - Rating: 5)
Philbricks is the best! Just had upstairs/downstairs HVAC units replaced. What a difference! The technicians were knowledgeable and friendly, arrived on time and stayed until the work was complete. A class act!

Review 46 (2023-12-13 - Rating: 5)
Have used Philbrick for my HVAC needs for over 10 years. They are efficient, very customer friendly, and if you need a new system, they will not try to Up-sell. It is an absolute pleasure working with their Tech Reggie.

Review 47 (2024-02-06 - Rating: 5)
Tech John & his assistant did a wonderful & effecient job at our home today. They were very helpful with my questions as well. Thank you all for hiring such knowledgeable individuals.

Review 48 (2024-05-24 - Rating: 5)
I would like to compliment Randy on a job well done. He solved my problem! He is very skilled and has a winning can do personality…Thanks Philbrick.

Review 49 (2024-08-06 - Rating: 5)
Philbrick was on time and professional. Cleaned the drain quickly and got the toilets working very quickly.

Review 50 (2023-09-25 - Rating: 5)
First and foremost 5 stars ⭐ isnt enough.This customer based company would get a gazillion stars ⭐.Very proficient, courteous, knowledgeable, punctual, and all around awesome company.Thank you so much for putting your customers first.Kudos 💫 to the entire staff.

Review 51 (2021-11-17 - Rating: 5)
I just want to say that I SO appreciate Philbrick and the great service that you provide. My parents have used Philbrick for over 40 yrs. Because I live out of town, I have a sense of comfort when something goes wrong and there is a need for a service call. I previously had a management position for a large (75+ service vehicles) HVAC/Plumbing/Electrical firm in DC in the past, so I have some industry knowledge. I always engage with your techs & phone reps when there is a need for service either in person if I am in town or over the phone when I am not. All your staff is very professional & your techs are very knowledgeable & courteous. Keep up the great work & we will never call anyone else!

Review 52 (2024-12-06 - Rating: 5)
Fast service, friendly and knowledgeable tech, fair prices. Highly recommended.

Review 53 (2022-10-07 - Rating: 5)
I needed a garbage disposal replaced and Philbrick sent Randy to my home today. He was kind, friendly, respectful, and shared some maintenance tips also. Thank you Randy and the Philbrick team for doing an outstanding job!

Review 54 (2024-06-05 - Rating: 5)
We would like to commend Justin for researching our HVAC warranty and efficiently installing a new motor and saving us a considerable amount of money.

Review 55 (2019-02-07 - Rating: 5)
Nick and Drew were excellent! They provided fast and thorough service, as well as much needed education regarding my plumbing. More importantly, Vera, Office Manager, was willing to help me get same day service despite my inability to pay on the same day!! Thank you Philbrick for managing all of my needs

Review 56 (2019-05-06 - Rating: 5)
Nick and his team member came out within three hours of my call being placed. They quickly identified and fixed the leak in my kitchen and addressed concerns I had about my shower drain. Nick explained everything in easy to understand terms and was very professional throughout the entire service. I am VERY pleased with Philbrick!!

Review 57 (2019-03-15 - Rating: 5)
We recently had two jobs done for us by Philbrick. Nick and Marcus handled both and did a great job both times. They were professional and thorough. They kept the work area neat and clean and cleaned up everything when they were finished. We highly recommend Philbrick for your plumbing, heating, cooling, and electrical needs.

Review 58 (2023-09-20 - Rating: 5)
Philbrick was in time, professional and explained the repairs needed and the most cost effective way to do them. I’ve used them for years and their service has always been top notch.

Review 59 (2019-04-01 - Rating: 5)
Philbrick Plumbing is the absolute BEST plumbing company hands down! The service is impeccable, both customer service (office) and the plumbers and their technician assistants (field).Nick Penello is very knowledgeable, professional, pleasant and patient. He explains what he is doing or has done so the homeowner or resident understands. He works efficiently and with determination of ensuring that the job is done correctly and promptly.I will not go anywhere else for plumbing services as long as Dara and Nick are at Philbrick Plumbing!

Review 60 (2018-01-18 - Rating: 5)
This is a tough review to write because it will sound like I am either a family member or an employee but I am neither. Last week I noticed water dripping and a large tear on my bathroom ceiling. 2 hot water heaters are above in my attic. It was right after the week or 10 to 20 degree weather so I had no idea what to expect. I called you all at 8:40 and they had someone in the area. He showed up at 9:20 (less than an hour). He went in the attic and took several pictures of what was the cause. (I had 14 years of use on 8 year water heaters previously installed by Philbrick) I was given the estimate, okd the work to be done and then told it would be done later at 3 or 4 that day. In about 40 minutes another crew dropped off all the parts in my driveway. As I was moving a few items out of their way my cell phone rang. They had rearranged their day to take care of my emergency earlier and could be there around noon. It took 3 technicians 4-5 hours to replace both units and installing a new safety pan. All the tearing out and replacing was done without any issue. The guys were very carful moving everything around and we had hardly any cleanup to do...even with white carpet. I didnt even have to handle the old units. The guys did everything. I have repeated this many times and would HIGHLY recommend this company. I knew they were a good solid company but with this last job they are the BEST company. My wife and I thank you all very much.

Review 61 (2018-12-10 - Rating: 5)
The gentlemen that came to our house for two bathroom remodels worked with us through scheduling conflicts and finished both bathrooms in a jiffy! The price was excellent and the work was outstanding! Even when we had a minor issue months later, they came right out and fixed it! Lee, John, and the amazing Father and son team took care of all our bathroom remodel needs and even put up with us changing our minds over and over again!

Review 62 (2023-12-22 - Rating: 5)
Exceptional service! Randy was very knowledgeable. He found the problem, fixed it in less than an hour. Thank you for a job well done.

Review 63 (2024-08-19 - Rating: 5)
The technician came out and did an awesome job. No milking the clock or trying to sell me something I didnt need. Straight to the point and fixed the problem within minutes. highly recommend them

Review 64 (2023-09-28 - Rating: 5)
I was very happy and satisfied with Mr. John’s service today, installing a new hot water at my home. Philbrick is the way to go. Thanks again for all you’ve done.G. Harris

Review 65 (2017-03-10 - Rating: 5)
I really enjoyed the level of professionalism with this organization. They work hard to be as transparent as possible while at the same time providing a high level of care to their customers. In one incident I needed service or atleast thought I did and they came out and consulted me on how much it would cost them to do it when all I needed to do was repair it myself at a fraction of the cost. They are honest and hard working people and will not rip you off! Great job Philbrick, keep up the good work.

Review 66 (2016-07-28 - Rating: 5)
Philbrick is a fantastic spot on company to work with. They PROMISED me cold ac in my office and they delivered their promise 100%. I was thoroughly impressed with their sales rep Tim. He really took the time to listen to our ac needs and configured my ac unit & new duct work according to the type of use my office has. They even came out on a Saturday for the install to not disrupt my customers and staff. All my other estimates wanted to do the work during business hours. I have zero complaints!!! Tim even followed up with us, stopping by on the hottest day of the summer and seeing how cool we were. I hugged him and said Thank you sooo much for listening to our needs!!!. I highly recommend Philbrick ! Todd & Sharri Owners- Vans of Great Bridge

Review 67 (2024-08-08 - Rating: 5)
Had excellent service with techs Zach and Rodney and over the phone with Brook. They showed up right on time and werefriendly and super courteous. Definitely recommend Philbrick!

Review 68 (2023-12-12 - Rating: 5)
We have used Philbrick for years and have never been disappointed. The service is affordable, the technicians are knowledgeable and very polite as well the office staff. Kudos

Review 69 (2015-03-25 - Rating: 5)
We had Philbrick Plumbing come to our house several times over the past 2 months due to a cracked flange and water damage that we got as a result. The men were always right on time, very friendly, very professional and did great work. They were great with setting a quick appoinment when we needed them and called us when they were on the way. The tile guy that came to install the new flooring was very impressed with how the pvc pipe was raised up and capped off so that they could properly lay the tiling down evenly.The gentlemen that came to install the toilet and the faucets did a great job and told me what he was doing each time before he did something. We missed the fact that the circle piece that goes on the wall by the toilet was rusting , he pointed it out and replaced it. I appreciate the fact that it was a rainy day and he put booties on his shoes . We had 2 other companies here for the remodel and they didnt do this and got mud on our brand new floors. I would highly recommend this company to friends and family, and already have.. I liked the fact they have been in business since the 1950s.. that says a lot ..

Review 70 (2019-05-22 - Rating: 5)
As always, Philbrick is there when you need them. They respond quickly, with a great attitude. Very professional, courteous, clean and neat, and they obviously have the coustomers needs at heart. My technicians were Nick and Marcus. Great guys, would recommend them to anyone.

Review 71 (2024-04-25 - Rating: 5)
Like to think Steven for being on time and very courteous, all the work in a timely manner, and we’re pleased for the work he has done.

Review 72 (2024-05-25 - Rating: 5)
Stephen was the best!!! He inspected the HVAC thoroughly and gave a detailed report. Very easy to talk to and understand. Thanks to Philbrick for employing quality folks!

Review 73 (2018-01-12 - Rating: 5)
Our heat stopped working so I left a message over the weekend and got a call back first thing Monday. I was able to schedule a service appointment for the same day. Unfortunately we ended up having to replace our ancient hvac unit, but everyone we dealt with from start to finish was courteous, prompt, and professional.

Review 74 (2017-04-14 - Rating: 5)
This is quite literally THE BEST company to deal with! Every technician and specialist has shown us kindness and respect. They answer every single question and are completely honest about what you need! This year we need an entire AC set up. Our old one went out on us a day ago and today a technician AND specialist were on site. In a world where customer service and honesty are few and far between, it is so refreshing to have a company that still has values! Thank you so much for all your work! ~Bart and Meredith Sawyer

Review 75 (2024-06-05 - Rating: 5)
Ive hired them a few times. They do good work at a reasonable price.

Review 76 (2015-04-21 - Rating: 5)
I highly recommend Philbrick Inc! We had an issue with our plumbing when baby wipes were flushed causing a major problem. Philbrick was contacted and immediately sent someone out to help. The technician was very informative and the problem was solved in a timely fashion. The process was very smooth and professional! We will certainly be contacting them again.... but this time it wont be for the same reason because I have learned my lesson! haha!-Phil and Ginny Smith

Review 77 (2018-12-05 - Rating: 5)
While I expected only a routine check-up yesterday, I received more; a thorough explanation of what was done, what preventative I could do, and what improvements Philbrick could offer me. Courteous and on-time, I felt like this was a professional looking after his own home. Thank you

Review 78 (2019-01-09 - Rating: 5)
Excellent and fast service!! Philbrick’s Team member Nick was on call and analyzed my water heater fix, ordered the part and replaced it in less than 24 hours. I’m thankful for a company that responds quickly and efficiently!!

Review 79 (2018-02-11 - Rating: 5)
My husband and I have been using Philbrick for about 35 years. HVAC, plumbing and they also installed our full house generator a couple of years ago. Anthony (HVAC man) is wonderful and my husband requests him for any HVAC call. Plumber Michael (with helper Chris), installed a new gas hot water heater (and a circulating pump) in January for us. I think Philbrick has gotten even better over the years! Michael was VERY professional and helpful. Very friendly and personable. They come in with little booties on (love that!!) and cover the floors, rugs, and stairs--the entire area, before beginning work. They left no mess. From a customer point of view, Philbricks has a great employee in Michael. I recommend Philbrick to anyone that asks me about plumbing or HVAC needs. Thank you Michael and Chris for a job well done!!Debbie Baker

Review 80 (2020-07-07 - Rating: 5)
Have used Philbrick to replace my HVAC system at our prior residence and have passed them along to friends and family. They do good clean work and stand by their installations. May be calling them soon to replace the system in our house

Review 81 (2024-05-30 - Rating: 5)
On time and very good annual AC maintenance service. Clearly explained potential future services that may be needed.

Review 82 (2024-02-08 - Rating: 5)
Park Manor area of Portsmouth VA -Ive lived in my new home (built in 1951) for 4 months now. I knew Id need to replace my Water Heater. However, it died on Tuesday, Feb 6th before I got to working on that project.Wednesday afternoon, Feb 7th Mr Waddington came, inspected & provided an estimate.Thursday Feb 8th, John, Joe, Spencer, Bill & Eric showed up at 1pm... by 3pm they had cleaned up! This included the REMOVAL of 2 dead water heaters from my attic & 1-REPLACEMENT water heater installed... NOT a simple job in my attic!!!I can tell you that these guys worked together to drain & remove old units, re-do some plumbing valves & connections; installing the new Water Heater in a Friendly, Enthusiastic & Professional manner.I highly recommend Philbrick & their people!They delivered more than they promised...They are well worth what they charged for the job...

Review 83 (2024-05-10 - Rating: 5)
Stephen, the Service Tech that came to our business for the summer maintenance was prompt, professional, friendly, and very knowledgeable. Thank you!

Review 84 (2024-08-22 - Rating: 5)
Stephen is the best, he has been doing the service on my heating and cooling units for years. If you need anything with heating and cooling ask for Stephen.

Review 85 (2024-07-19 - Rating: 5)
OMG! Randy was the greatest — efficient and professional!

Review 86 (2023-11-10 - Rating: 5)
The technicians were courteous, and very professional. They explained all that was checked. I will stay with PHILBRICK without doubt.

Review 87 (2023-12-07 - Rating: 5)
Great people to work with, all were on time! Work was done quickly and amazing!I highly recommend Philbrick!

Review 88 (2019-02-27 - Rating: 5)
Many thanks to Nick and Marcus who installed my new water heater Monday, February 25, 2019. They were efficient, professional, and courteous. They are an asset to your company.

Review 89 (2024-05-25 - Rating: 5)
Great service! Arrived on time and performed the yearly maintenance efficiently and expertly.

Review 90 (2024-06-15 - Rating: 5)
Donovan did an A+ job. Quick arrival and efficient

Review 91 (2024-02-16 - Rating: 5)
John and his partner just finished a job on my shower and did an awesome job..they were professional and proficient!!!!

Review 92 (2024-06-27 - Rating: 5)
Donavan was our technician for our service call on our hot water heater. He was on time, very helpful and professional. He came back the following morning and replaced our gas hot water heater. Thank you Donovan and Philbrick!!!

Review 93 (2021-10-27 - Rating: 5)
Joe and Richard were at my home most of Monday to solve a very complex problem. Nothing m ore to say than they were INCREDIBLE.......Would recommend them without hesitation!! VERY PROFESSIONAL!

Review 94 (2018-08-01 - Rating: 5)
Quick service, polite repairmen (wore covers over their boots so as to not track in dirt), also was nice enough to look at 2 other problems I had (one with outdoor water spout which they fixed & the other problem was with my pool pump hose leaking (they don’t do pool repairs) overall they did a great job. Would highly recommend & will definitely call again when needed!

Review 95 (2019-03-23 - Rating: 5)
The absolute best company and their employee Nick was fabulous! His professionalism, reliability, and honesty speaks volumes for this companys success!! Thank you.

Review 96 (2018-07-04 - Rating: 5)
We always receive great service and they always respond very quickly in emergencies. All their employees are respectful and concerned about making sure the job gets done correctly.

Review 97 (2023-09-15 - Rating: 5)
John can out and did amazing work! I always trust his work and the Philbrick team!

Review 98 (2019-05-17 - Rating: 5)
Thanks to Nick for coming to our rescue and fixing the gas leak. We appreciate the great service we have had from Philbrick. We appreciate you.

Review 99 (2019-01-24 - Rating: 5)
Philbrick employees were friendly, professional and readily answered any questions we had. They arrived on time and finished their work without delays.

Review 100 (2021-11-27 - Rating: 5)
Joe was great, he came out on a Saturday and was able to diagnose the issue quickly. He was very professional.

Review 101 (2024-05-31 - Rating: 5)
John and Donavan did a fantastic job taking care of a laundry list of random plumbing concerns: replacing several faucets, drains, hose bibs and a toilet; snaking a couple drains, and teaching my how to use a water key in case I need to use emergency shut-off in the future. John also came out on an emergency call about a month ago and fixed a spinning handle in my shower that should not have been spinning all the way around (and therefore continuously running). He is efficient, communicates well, and is a trusted technician. I would highly recommend his services!Edited: Courtney and his team went above and beyond in their tear-out and install of a completely new HVAC system, including replacing all the ductwork in my circa 1938 home. Not only did they make sure things were done right, they did a fantastic job cleaning up after themselves each and every day on the job. 100% recommend!

Review 102 (2018-12-07 - Rating: 5)
On time, courteous, and friendly service. Checked on my issue thoroughly. Highly recommend for your plumbing needs.

Review 103 (2023-09-04 - Rating: 5)
I love the consistent and courteous service from Reggie. Great service and always kind/

Review 104 (2019-01-12 - Rating: 5)
The guys that came out to reset our toilet was and traced the source of our leak. Very professional and highly recommended.

Review 105 (2023-10-25 - Rating: 5)
Jason quickly diagnosed our problem and fixed it . Great company.

Review 106 (2018-12-03 - Rating: 4)
Philbrick has done plumbing work for me in the past including setting toilets and more recently unclogging my entire 2nd floor drain lines quite efficiently.

Review 107 (2024-03-29 - Rating: 5)
Eric was able to come by the next day and fix my plumbing issues. He was on time, polite, and extremely helpful.

Review 108 (2024-02-13 - Rating: 5)
Steven was out to my home for my inspection and he was just so personable! If everyone was like him! Great work as always! Thanks Steven!

Review 109 (2024-02-08 - Rating: 5)
I woke up to a plumbing situation.I called Philbricks to see if someone would be available to help me with my plumbing issue. From first contact and until I received my appointment time was very professional. My tech John called and asked if he could come by sooner because he had finished earlier than expected.I obviously agreed and within a half hour he was at my door step.Philbricks installed a new heating and air conditioning system a year earlier.

Review 110 (2018-09-27 - Rating: 5)
Nick just left and did an excellent job. Highly recommend depending on todays experience.

Review 111 (2023-08-21 - Rating: 5)
Had an issue with my sewage grinder pump. Called Philbrick and after a few questions the professional office staff sent Eric over 15 minutes later; he was in my area. Eric quickly diagnosed and fixed my problem; very courteous and professional! Will definitely use Philbrick again for my plumbing needs.

Review 112 (2023-09-10 - Rating: 5)
This is the second time we have used Philbrick Plumbing in the past 2 years and are 100% satisfied. Excellent workmanship & courteous & professional staff. Highly recommend

Review 113 (2019-01-23 - Rating: 5)
Fast, friendly, professional service! Theyll get all my heating, cooling, and plumbing business from now on

Review 114 (2023-09-05 - Rating: 5)
Eric and Steve on time and meticulous work and follow up!

Review 115 (2023-09-02 - Rating: 5)
Its Labor Day weekend and we have no hot water. Called Philbrick and they sent out a plumber within the hour. John the plumber was professional and courteous and had our waterheater working in n time. Thanks, John!

Review 116 (2018-12-21 - Rating: 5)
Nick and Team did a great job and were very Professional!

Review 117 (2021-10-02 - Rating: 5)
Showed up on time, professional and did not try to upcharge or anything extra. Did thier job to clear a bad clog. Thank you!!

Review 118 (2023-09-19 - Rating: 5)
Excellent job. Great customer service skills.

Review 119 (2023-10-08 - Rating: 5)
John did a wonderful job. Thank you

Review 120 (2019-04-03 - Rating: 5)
Nick did a great job! Highly recommend Philbrick.

Review 121 (2018-11-27 - Rating: 5)
They are always prompt and friendly. Get the job done the first time.

Review 122 (2024-01-28 - Rating: 5)
Great job on my new furnace.

Review 123 (2019-03-15 - Rating: 5)
I am very pleased with my experience! Nick and his assistant (sorry I didn’t get your name!) were punctual and extremely professional. They were sure to cover their shoes without asking and were able to identify and resolve my problem quickly. Very friendly! I would definitely recommend this company.

Review 124 (2022-03-28 - Rating: 5)
Thomas was great; thorough, efficient, quick and complete. He was enjoyable to talk with; polite, patient with my questions, and instilling confidence. Thank you!

Review 125 (2015-05-07 - Rating: 5)
Philbrick Heating and Cooling replaced my downstairs ac/heat unit as my older one had a compressor that went bad and would have been too costly to repair. Replacing the entire system was a bit more than repairing the 9 year low quality unit, however the price includes a top of the line unit, an excellent parts, repair and labor warranty and will be approximately 30% more cost efficient.Tim Hatfield provided excellent information on the pros and cons of repairing versus replacing. He was able to meet at my house in the evening time as that was the only way to accommodate my busy schedule. Tim was not at all a high pressure salesperson. Instead, he shared his expertise, was honest and took the time to explain about the differences in models, types of gas connections, and by the end of our meeting was able to provide me with a final install cost and financing incentives. Tim was able to schedule the install before he left my home.The installers arrived promptly at their scheduled time, introduced themselves and quickly went to work. They removed the existing unit inside the garage and outside the house a replaced them with new units and installed and programmed a new digital thermostat. They worked from inside and under the house to replace the existing duct work to ensure maximum efficiency of my new unit.When the installers completed the job, there was no sign of them being there. They removed all the old unit pieces, venting material and no debris was left inside my home or out.Job well done Philbrick Heating and Cooling!! You have exceeded the expectations of this customer and I will continue to recommend you to everyone I know. Thank you for making my home air and heating comfortable again.

Review 126 (2019-03-12 - Rating: 5)
I would definitely recommend Philbrick to everyone I know. Anthony the Technian was on time, very courteous, explained to me everything he did and way. A great down to earth professional guy. I will forever use and recommend Philbrick. 😀

Review 127 (2017-01-26 - Rating: 5)
Any experience weve had with Philbrick has been top notch! We recently had their electrician over to help us with an electrical problem and the two gentlemen came eager to help us in solving our issues and they did!! Thank you!!

Review 128 (2019-04-09 - Rating: 5)
They have been wonderful about showing up and doing the work request. We had a major issue in November, 2018. It took several days to correct, but they got the problem fixed.

Review 129 (2019-01-07 - Rating: 5)
Consistently excellent and professional in every way! Thank you!

Review 130 (2019-05-29 - Rating: 5)
Theyre the best they stand behind all their work

Review 131 (2018-10-09 - Rating: 5)
Outstanding experience. Great people, great service, high quality work!!

Review 132 (2019-02-18 - Rating: 5)
Quick service..Nick was courteous knowledge..very pleasant experience as always with Philbrick..

Review 133 (2016-03-31 - Rating: 5)
Had an issue with my hot water heater. Tom and Camron came early to my delight. They were polite, knowledgeable and thorough. All is fine!!So glad I called this morning. .thank you both. I will be sure to refer your company.Mrs. E. GaikSuffilk, VA

Review 134 (2021-02-18 - Rating: 5)
Great Guys. Very knowledgeable of their trade.

Review 135 (2023-11-23 - Rating: 5)
Excellent, consistent and honest!

Review 136 (2018-07-24 - Rating: 5)
Great service and work. Showed up on time and replaced my AC system in a timely manner even after the new unit broken it was replaced and the new works great.