Roto-Rooter Plumbing & Water Cleanup

Located in Lancaster, Ohio

Address: 1716 E Main St, Lancaster, OH 43130, United States

Phone: +1 740-415-3104

Rating: 4.8

Services

On-site services
LGBTQ+ friendly
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-06 - Rating: 5)
Great experience getting our hot water tank replaced. Called on a Sunday, replaced same day. Fred was a professional from start to finish. Would highly recommend.

Review 2 (2024-12-26 - Rating: 5)
Christian came out to help me with a clogged drain at 8pm Christmas Day. I am so grateful. While successfully unclogging the drain, Christian was pleasant, professional, knowledgeable and fun to chat with. Thank you so much Christian and Roto Rooter.

Review 3 (2025-01-07 - Rating: 5)
Fred was excellent to work with. Very courteous, respectful, and honest person. I highly recommend Fred to anyone looking for quick, honest, and reliable service.

Review 4 (2024-12-24 - Rating: 5)
Its never good to have to call for an unexpected water leak. When you have to, Roto Rooter is the right call! They were able to dispatch a plumber on a Sunday to quell the leak, which he identified immediately upon inspection of the affected area, and then followed up the next day with a full repair at an extremely reasonable cost. Kolton and Fred did a fabulous job!In addition, Josh O. came out to assist me in starting the damage mitigation and repair process. He walked me through the entire process and provided much needed support for the unexpected situation.Whenever I have a plumbing issue, Roto Rooter is my go-to! Highly recommend

Review 5 (2024-12-22 - Rating: 5)
Christian might possibly be the only positive plumbing experience I’ve ever had. Efficient, friendly, and patient! Greatly appreciated and will be saving you guys in my contacts!

Review 6 (2025-01-06 - Rating: 5)
Fast, efficient, friendly, and super knowledgeable. Repaired our old plumbing with a smile and we couldnt be more appreciative of Stacy coming our during the snow storm!

Review 7 (2024-12-20 - Rating: 5)
The Technician/plumber Christian that they sent us was very knowledgeable about my issues with the sink and drains and very personable. He fixed the problem & did so efficiently!

Review 8 (2024-09-19 - Rating: 5)
Had my tub drain at a snails pace and had Christian Shoemaker come and look at it. He was very friendly and knowledgeable and quickly found my drain problem and provided many possible solutions and will definitely call back when I get the funds to get it done!

Review 9 (2024-12-21 - Rating: 5)
Fred did a great job. Thorough, professional, conscientious. Highly recommended.

Review 10 (2024-11-08 - Rating: 5)
Could not have asked for better service . Noah was a true professional and very caring and thorough from start to finish . Thanks for an excellent job .

Review 11 (2024-11-04 - Rating: 5)
They responded quickly and left us feeling confident that our problem was resolved. Wesley and Noah were great!!

Review 12 (2024-07-22 - Rating: 5)
Great same day service, very helpful. He gave me solid advice for the best way to resolve a leaky sink and have it last. Thanks!

Review 13 (2025-01-07 - Rating: 5)
Came out during the snow storm and was courteous, fast, and helpful!

Review 14 (2024-01-20 - Rating: 5)
Nick was fantastic! He came during an emergency moment & was the most kind person. His work was efficient & he talked us through all the things we needed to know. We can’t thank him enough for saving the day!

Review 15 (2024-01-17 - Rating: 5)
We were lucky enough to have Reggie help with our water emergency today. He was able to identify the problem and fix it in a timely manner. He was very personable, explained each step of the process thoroughly and we very much enjoyed chatting with him throughout the course of the day. Thank you so much Reggie!

Review 16 (2024-01-21 - Rating: 5)
I had a problem with a back up in my main drain. Called Roto-Rooter and the response was very quick. Nick arrived, assessed the problem and began to fix it. Nick was so nice, respectful and cleaned up before he left. Thank you Nick! I would highly recommend Roto-Rooter for any plumbing job.

Review 17 (2024-03-06 - Rating: 5)
Had a kitchen sink leak, attempted to fix made it worse. Called around to find a plumbing company that could come out on weekends. Found Roto-Rooter. Scheduled service fast and even added on installing a faucet to replace a old one while they were here. Rick was great and explained everything as he was working on estimate and also fixing everything for me. I would recommend to friends and family. Will use again!

Review 18 (2024-02-09 - Rating: 5)
Kitchen sink backed up Saturday night. Went online and filled out a request and received an answer in about 10 minutes and they showed up at 8:30 Sunday morning and had the clogged fixed in less than an hour. We were hosting an 80th birthday party at our house for a family member and it was important to have the sink drain. The two technicians that showed up were friendly and professional. Note to self-no more Egg shells down the drain through the disposal. Couldn’t have been any happier.

Review 19 (2024-01-16 - Rating: 5)
Taylor was great! Had a possible frozen pipe issue and he came same day at 9:30pm to check it out for us! Very quick, efficient, and friendly!

Review 20 (2023-07-16 - Rating: 5)
Taylor was awesome!! I appreciated that he took time to thoroughly understand, assess, and explain the problem as well as the remedy. He also recommended measures we could take to prevent future issues. Taylor was knowledgeable, personable, and professional. I am extremely grateful that he left the disaster area cleaned up from what it had been when he arrived!!

Review 21 (2023-05-14 - Rating: 5)
Tech showed up on time worked quickly & professionally resolved the issue within minutes & at no cost because the issue/ blockage apparently cleared its self.He gave us some helpful advice & preventive measures to take.Overall very impressed with the service (which is why we have used them for years).

Review 22 (2023-08-27 - Rating: 5)
Roto-Rooter has been easy to schedule and on time any time weve needed them. Most recently their tech Taylor was able to walk me through my options, including answering some questions I had related to doing a repair myself. Very knowledgeable and helpful! I much appreciate their speed and reliability.

Review 23 (2024-12-14 - Rating: 5)
Christian was genial, forthcoming, and focused. I appreciate that he consulted and considered my opinion/desires when it came to faucet replacement. His work was neat and quick.

Review 24 (2024-01-16 - Rating: 5)
Stacy did a great job with a new toilet install. Crazy fast and accurate. She went above and beyond to help with plumbing needs and was super knowledgeable about what she does.

Review 25 (2024-01-18 - Rating: 5)
Ryan tried for hours to clear what we thought was a clogged drain only to find that our septic line is possibly frozen. He quickly escalated the issue and has another crew coming today to help. I appreciate all his efforts!

Review 26 (2024-12-11 - Rating: 5)
I am extremely appreciative of the work and service that was given to me!

Review 27 (2023-08-14 - Rating: 5)
We had Taylor come and replace our expansion tank. He was extremely responsive,respectful, and knowledgeable. We appreciate his help very much, and will call back in for any future plumbing needs!

Review 28 (2024-01-18 - Rating: 5)
Stacy handled service for me on a broken fill valve in one of my toilets. It was quick, efficient, and she took the time to show me all the hidden components within my (old) copper piping within the house. Amazing service!

Review 29 (2023-09-03 - Rating: 5)
I want to come on and give our technician kudos, his name is Joshua, he listen to my concern and executed the plan, advised what the treatment would be and also the what ifs andhow much it cost before doing so. His consultation was spot on, our issue was in the sink drain, later to find a bread tie. Joshua saved the day. He served our country to fight for our freedoms! And now is serving your business. Great employee to have thank you Joshua!

Review 30 (2024-01-16 - Rating: 5)
Kolton was absolutely outstanding. Provided unbelievable customer service when replacing our main water shutoff. Despite being negative degree windchill Kolton was thorough and going out to turn the water on and off to ensure there was no drips or leaks. Cannot stress enough the gratitude for Kolton and Roto Rooter!

Review 31 (2024-01-21 - Rating: 5)
Had a drain clogged on a Sunday. Third company I called. First one that could come the same day. Showed up in about one hour. Had problem fixed and done in 15 minutes. Nathan was very polite and professional.

Review 32 (2023-09-14 - Rating: 5)
After struggling for 2 months with another company, I called Roto-Rooter as a last ditch effort. Less than an hour later, Melinda was at my home. Less than 24 hours later, she had replaced my old water heater. The price tag was a bit more, but you get what you pay for, both in quality of the product and overall customer service. Highly recommend!

Review 33 (2024-01-19 - Rating: 5)
Manny came in and did the repair on my burst pipes. He was incredibly kind and answered all my questions. Whenever I work with repair folks I worry about sexism- speaking to me as if I know nothing because I’m a woman- there was NONE of that from Manny- which I deeply appreciate. He listened to what I learned about the issue respectfully. If I have to call Roto Rooter again I’ll request Manny. :)

Review 34 (2024-01-17 - Rating: 5)
Stacy is awesome. She was quick, very informative and knowledgeable, and incredibly pleasant to interact with. Ten out of ten, I would recommend her and Roto-Rooter again! Ask for Stacy if you want it done right!

Review 35 (2023-09-10 - Rating: 5)
Melinda and Trevor were amazing! Addressed all of our issues and did a great job!! We really appreciated them coming out on a Saturday. I would definitely recommend!!

Review 36 (2023-09-08 - Rating: 5)
Taylor showed up right on time to hook up the water line for my mom’s new refrigerator. He was polite and professional. The work was done correctly and he cleaned up after he was done. Will definitely use Roto-Rooter again!

Review 37 (2023-07-20 - Rating: 5)
Taylor came out this evening to help with a garbage disposal power issue. He got here right on time, came inside and within minutes figured out that it was an electric/breaker issue, not a disposal issue. He was smart, quick, and professional. Highly recommend.

Review 38 (2023-06-12 - Rating: 5)
Ready to leave on vacation when we noticed flooding in the basement. Called, on a Sunday morning, and they had someone out in 45 minutes. He cleared the obstruction in our main water line and cleaned up the rest of the residual water and grime. We were on the road only two hours later than planned. Very happy with the service Michael performed.

Review 39 (2024-01-15 - Rating: 5)
Kolton went above and beyond to try to repair our plumbing problem on the same day. His professional and friendly demeanor was SO appreciated. Couldn’t recommend him more!

Review 40 (2023-05-18 - Rating: 5)
Nicholas will be our go to person for any problem we ever have. He got through tree roots in a main sewer line. It took him a long time which we know he could have just quit and made it very tough for us but he didnt. He treated the problem like we were his family and fixed everything perfectly. Great experience and could never thank him enough.

Review 41 (2024-12-16 - Rating: 5)
Scheduled a cleanout with RotoRooter Sunday night, they arrived Monday morning about 9:00. The technician, Christian, was very polite, quick, and efficient. Entire process took less than an hour. Would recommend.

Review 42 (2023-06-23 - Rating: 5)
Taylor was so nice and helped us with our plumbing emergency. He was very efficient and kind. We were able to relax and not worry about the issue.

Review 43 (2023-06-10 - Rating: 5)
Nick was a super nice guy from the start. Came in and quickly assessed the issue. Within the hour he the problem fixed and was gone. Will absolutely request him next time I have an issue!

Review 44 (2023-09-21 - Rating: 5)
My family has never had anything but Superior Service when dealing with Roto-Rooter. We recently had a major issue with our houses main sewer line. Chaney was sent to our home to investigate and quickly diagnosed our problem - it was a big one. We were lucky enough to have him start prepping to fix the problem that late afternoon and he returned the next morning with his co-worker, David. They both worked all day and into the night with very little interruption to our daily activities. We cant express how thankful we are for the knowledge, professionalism and hours of hard work they brought to our home. Were so thankful we called Roto-Rooter!

Review 45 (2023-06-10 - Rating: 5)
Could not have had a more professional or genuine human help us on a Saturday afternoon. Nicholas is a fantastic plumber and was able to get my bath tub filled with mystery water to drain and got the monstrosity of a hairball removed from the pipes that caused it. Not enough stars for his service!

Review 46 (2023-06-06 - Rating: 5)
Brandin was an excellent person to come today. He explained everything to me, gave me tips, and did a great and professional presentation of how the work should be done and what the outcome should be. I appreciated him and glad I had the experience I had. I will use the service again and Brandin if I can. Thanks for a job well done in so many ways.

Review 47 (2023-02-15 - Rating: 5)
The men were very nice/friendly and after job was completed, they explained in details what problems they came across and how they addressed those problems. I was impressed on their cleanup job. Never have I had home repairs done that I did not have to clean up the workers mess. They left no trace behind, you would have never known that work was just done in that bathroom. GOOD JOB GUYS!!!

Review 48 (2023-08-07 - Rating: 5)
Roto-Rooter sent out their plumber Taylor within an hour of me calling (this wasn’t an emergent situation either!). Taylor was friendly, knowledgeable, and got the job done super quick. Thanks Taylor!

Review 49 (2024-01-18 - Rating: 4)
Trevor was awesome and Josh has been great. The only reason it wasnt 5 stars is the total price was a little higher than I was expecting as a reasonable price

Review 50 (2024-01-24 - Rating: 5)
My technician Stacy was very knowledgeable and laid out possibilities and solutions with confidence and I felt very comfortable having her do the job. Her assumption was dead on and cleared up the issue.

Review 51 (2022-11-30 - Rating: 4)
This was a very complicated situation for this new hot water install. It was a very frustrating experience for both the repair guy and the homeowner. However, he was able to finish the job the second day. We are pleased with the outcome and his knowledge to resolve the pipe line issues from the old hot water heater. Thank you!

Review 52 (2023-02-23 - Rating: 5)
I had a great experience once the technicians arrived. There were some delays getting someone here, but once they were the service was amazing. Extremely polite, knowledgeable and efficient. I would call again in a heartbeat.

Review 53 (2023-03-20 - Rating: 5)
We had someone come out to look at a drain from a shower we are remodeling and he made sure it was draining and everything was working for us. Everything was working great and he didn’t even charge me for his time to come over. Very nice and excellent service!

Review 54 (2021-12-16 - Rating: 5)
The plumber was very professional and truly made this experience manageable for us. I was very overwhelmed with the entire situation but he really helped get it fixed quickly and efficiently. I would highly recommend trey (205) and his apprentice.

Review 55 (2021-07-25 - Rating: 5)
The Roto Rooter associate, Nick, did an excellent job cleaning out my drain. He was very professional, friendly and considerate of my home. He took extra care in bringing in and removing his equipment. I am very pleased with his service.

Review 56 (2020-10-02 - Rating: 5)
We were very pleased, that although we scheduled an appointment online, in the evening, someone contacted us in the morning by 7:30am, and had a repairman at our home by 8:00am. Our technician John, was very knowledgeable and professional. He took time to explain everything he was doing and even went above and beyond by looking at another potential problem we have, that Roto Rooter could handle. We didn’t feel rushed though and he gave us great information. Most importantly, the kitchen drain and pipes are flowing freely as they should. Great experience! We will definitely use Roto Rooter again.

Review 57 (2021-08-06 - Rating: 5)
The tech John who came out was quick to respond, explained everything that needed to be done, and provided useful information for us to use in the future with our drains, and fixed the problem! Very happy with the repair and service and would highly recommend. If I have an issue again (and I hope not) but if I did, I am requesting John to return. Thank you so much for coming to help after a botched attempt from another company. Other company was A Water Solution, I would not use or recommend them to anyone.

Review 58 (2023-04-06 - Rating: 5)
Service person’s name was Brandon. He was extremely cordial and explained the problem to us with extreme patience, and showed us how to do the preventive maintenance on the garbage disposal. On the scale from 1- 5. We would give him 5.

Review 59 (2024-01-17 - Rating: 5)
Seth C who arrived on time and serviced issue, also shared important information and provided phone number for ANY assistance in future 😀. AWESOME & will recommend 💯%.

Review 60 (2024-12-31 - Rating: 5)
Chris was very professional. It was a challenging leak, but he was persistent.

Review 61 (2020-11-19 - Rating: 5)
John (#1482) was timely and efficient! He observed COVID safety protocol which was appreciated. He explained the process of taking care of our drain clearly and was quick to get the job done. The price was better than expected also. Thank you!

Review 62 (2021-06-19 - Rating: 5)
John (Tech 1482)was excellent. Showed up bright and early on a Saturday morning. Was extremely pleasant and polite. Super clean and got the job done. Who wants to pay for a clogged drain? No one, but I would hire John back in a minute because he resolved the issue quickly and professionally!!!!

Review 63 (2021-03-02 - Rating: 5)
We had an issue with a clogged kitchen drain. Nick, our plumber was great just an overall cool person. He was extremely professional, Knowledgeable and took great pride in his work. In the event that we would ever need to utilize Roto-Rooter, without question we hope it would be Nick to the rescue!

Review 64 (2022-05-13 - Rating: 5)
Zack was very friendly and knowledgeable. In a stressful situation he showed empathy and was very personable with us, making us laugh numerous times. He even took the time to talk us through what he was doing when he was doing it, letting us know what he saw, what it meant, and possible scenarios. We were very appreciative of him!

Review 65 (2023-08-17 - Rating: 5)
Taylor was absolutely so nice ! He was very informative as well ! If you are lucky enough to have him he is a pleasure ! Fixed it so quick too

Review 66 (2021-09-22 - Rating: 5)
I am very pleased with the responsiveness of Roto-Rooter and extremely impressed by the professionalism and thoroughness of my technician #1482 John. He was very informative about maintaining my drains and explaining every step in the process. Highly recommend!

Review 67 (2024-01-24 - Rating: 5)
Clogged drain. They came out on a Saturday evening and cleared it. The techs were super and even loved on our overly friendly dog. Great service.

Review 68 (2024-01-15 - Rating: 5)
Taylor came in and did a thorough inspection and was able to diagnose the issue quickly, he was able to provide a solution super helpful and friendly guy.

Review 69 (2021-08-25 - Rating: 5)
John tech# 1482 was our technician. He was very knowledgeable about our issue and effiecient on repairs. He educated us on ways to prevent the issue from happening again. We greatly appreciate his quality customer service. Would definitely call Roto-Rooter again.

Review 70 (2020-07-12 - Rating: 5)
I cannot say enough good things about their service. Not only were they very professional and on time, they were personable and polite and did a fabulous job. They go the extra mile to explain everything to you and they clean everything up better than they found it! Couldnt have been more helpful and gave me suggestions as to how to fix things that werent in their area. They solved drainage problems that nobody has been able to solve in years. I could not have been happier! I would absolutely call them again and recommend them to all of my friends.

Review 71 (2023-12-29 - Rating: 5)
My service from start to finish was excellent. The phone scheduling was great and my service technician. Noah was even better.

Review 72 (2020-07-05 - Rating: 5)
Very prompt service! Called on a Friday morning expecting the service call to most likely happen the following week- And I was impressed it was the same day! Professional service - We will ask for John Gleason 1482 when we have future needs- great work.

Review 73 (2020-12-01 - Rating: 5)
I called regarding a leak in my basement with no standing water. Ended up being a crack in the main stack from my kitchen and upstairs bathrooms. Not only did they have someone at my house same day, but all repairs were completed within 24 hours of my call. All the techs that I dealt with were very friendly and walked me through every issue they found (which there were a few since it is an old house!), what they needed to do to repair, and how much it would cost. I had a great experience working with RotoRooter 4 years ago when I moved into my house and am so glad I called them again!

Review 74 (2023-01-23 - Rating: 5)
Very professional, prompt, knowledgeable and helpful. Both technicians were helpful. Would definitely recommend services and appreciate the effort and time they put into making sure our plumbing needs were met.

Review 75 (2021-05-14 - Rating: 5)
John Gleason #1482 was professional. Explained the process and what the price would be to fix the drain. He set time parameters and was done within the timeframe set. He cleaned up after himself and thanked me for my business. Great experience!

Review 76 (2020-07-05 - Rating: 5)
The technician, Mike, showed up promptly and was wearing a face covering and booties. We explained the problem with our kitchen sink not draining and he was very thorough in his inspection. He traced the clog to an area in the piping in the basement. He provided a quote and went straight to work. He double checked the fittings for leaks after clearing the blockage and we were very pleased with the result. We would definitely call Rotor Rooter again should we have another plumbing issue.

Review 77 (2020-11-28 - Rating: 5)
Our garbage disposal backed up as we were preparing our Thanksgiving meal. I called Roto-Rooter and they responded right away. John G. (#1482) arrived to fix the problem and he explained everything clearly. He even let me know that there was a discount for donating to their food drive! He worked really quickly and left everything spotless! We will definitely call them the next time we need plumbing support.

Review 78 (2023-04-17 - Rating: 5)
The employee came and was very polite and professional. Was able to fix the issue within minutes and gave me some tips to keep it going. So very pleased with the service!

Review 79 (2022-07-10 - Rating: 5)
Two of our drains backed up and roto-rooter was able to send someone out the next day. Chris was very knowledgeable and drafted up a sketch of the problem before proceeding. He had it cleared in no time.

Review 80 (2021-07-27 - Rating: 5)
Nick was professional, friendly and thorough! He didnt stop until he figured out what the issue was. Once he figured it out, he immediately put in a call to have a different department come out to complete the job and get the parts we need. The appointment for the plumbing department is set to come out tomorrow.

Review 81 (2023-04-18 - Rating: 5)
Tough grease clog in kitchen drain - technician was knowledgeable in how to go at it and had the drain cleared quickly. Brandon was very professional from the moment he got there to the time he left.

Review 82 (2022-07-11 - Rating: 5)
Roto Rooter was fabulous in helping me identify my plumbing problem. I manage my investment property from out of state which can sometimes be challenging when it comes to maintenance issues but they were so very helpful and communicative!

Review 83 (2024-01-21 - Rating: 5)
Michael, the technician, was super friendly, prompt and helpful! Our issue was a bit conplicated but he got it resolved quickly! Thank you!!!

Review 84 (2022-08-04 - Rating: 5)
As always, Justin Colwell is wonderful to work with. He is honest, hard working, efficient. We appreciate all he does and plan to continue to call on him for all of our plumbing needs.

Review 85 (2020-10-04 - Rating: 5)
Mike was incredibly helpful, informative, and laid out a plan to solve my plumbing problem. He stayed until the job was done, explained everything to me along the way, and left the area as clean as he found it. I would highly recommend him and Roto-Rooter for any job.

Review 86 (2023-04-21 - Rating: 5)
William was excellent and explained everything. Would recommend him and roto rooter to anyone and use them again. This was our 2nd time using them for 2 different reasons. Thank you again

Review 87 (2021-05-23 - Rating: 5)
Exceptional service, our technician was extremely friendly, professional and explained everything in great detail. John left the work area cleaner than when he started. I would not hesitate to contact this Company again, I would definitely request technician #1482

Review 88 (2020-07-02 - Rating: 5)
John Gleason was awesome! Very professional, friendly. And I learned a few things from him. He was informative and helpful. Very neat and tidy. I just love him! I will request him for future services.

Review 89 (2020-07-12 - Rating: 5)
Aaron Harast (Tech #5356) was extremely helpful and went above and beyond to ensure we knew our options and what was going on with our downspouts while he was here to snake our street drains. We also had a wonderful experience with Wayne who was very informative and helpful when he came out to quote the bigger job.

Review 90 (2020-11-25 - Rating: 5)
Had a great experience with Roto-Rooter once again. Between working 4-5 days a week and clinicals the other 2 days, I really did not have time for my garbage disposal to die this morning. I noticed it leaking and instead of freaking out, I called Roto-Rooter, who has come to my rescue three times now. I was able to make an appointment online, which was super convenient because I still had a lot of errands to run. The appointments are for two hour blocks so I knew when I needed to be back. Prior to the plumber arriving, BP came and assessed the water damage. Luckily there wasn’t any, but it gave me peace of mind to know. Once Bobby, the plumber arrived, my garbage disposal was replaced within an hour. Bobby was super helpful and knowledgeable. As a healthcare provider, I’m very aware of PPE and hygiene and both BP and Bobby respectfully wore their masks for our entire encounter, not taking them off at all in my home. I very much appreciate their dedication to flattening the curve. TLDR: Roto Rooter is my go to for plumbing needs. They’re accessible, communicative, and convenient.

Review 91 (2023-03-26 - Rating: 5)
Branding O showed up on time and was very curious and professional. Explained things to me as he went and was able to dislodge the clog. Would recommend based on the curious and professionalism. Roto is expensive.

Review 92 (2021-02-10 - Rating: 5)
Justin did a great job handling our plumbing backup. I can always count on them to get the job done promptly! Amanda was great getting it scheduled the same day! They have certainly turned this company around and we are repeat customers because of it!

Review 93 (2024-01-19 - Rating: 5)
My service with Roto Rooter was excellent. They responded with an hour of me calling them for service, and was friendly and easy to work with

Review 94 (2020-10-07 - Rating: 5)
We had drains in the kitchen and bathroom sinks clogged. We calledlate at night and Roto-Rooter was herethe following morning at the time weset. Our technician, John #1482, wasexcellent. He quickly found our problem and resolved it. We are very satisfied and will use Roto-Rooter the next time we need help. Thank you.Sincerely,Randy M.

Review 95 (2022-06-11 - Rating: 5)
Trevor was awesome! Took care of our clogged drain, explained the process as he went, and made us feel confident that the work was done well. Thank you for your help!

Review 96 (2023-03-30 - Rating: 5)
Showed up quickly and on time. Completed the service in a fairly short amount of time and Brandin was very professional and helpful throughout even giving suggestions on how to avoid a similar issue in the future.

Review 97 (2020-07-03 - Rating: 4)
Impressed with Joe Duncan and Shawn Dillon , understood problem and recommended solution. 6 mos. ago ,10 ft. was replaced inside. plug was at the end of this outside. felt my 5 yr. warranty should have covered.had to pay $1350 for camera and hydro jet ?? ok fixed [old people need plumbing] thank you very much !!

Review 98 (2023-10-09 - Rating: 5)
Called around noon. They was here in about 3 hours. We also live about 1 hour away from them. Tech was excellent.

Review 99 (2021-02-20 - Rating: 5)
Nick Webb from Roto-Rooter came to our house tonight to fix our clogged up plumbing and he was so personable and very kind explained everything to me and actually offered to talk to my husband to relay whats going on. He went above and beyond and I truly appreciate it.

Review 100 (2020-11-28 - Rating: 5)
Our technician, John Gleason, went above and beyond during our service. He made sure I was informed, did a great job fixing the issue and even talked me through the process and cost of a future project.

Review 101 (2022-06-09 - Rating: 5)
Our tech Daniel was knowledgeable, capable, pleasant and professional. He was ableto diagnose and remedy situation quickly and easily. Love Roto Rooter!

Review 102 (2022-03-28 - Rating: 4)
David and an associate arrived at 11:47 AM. Diagnosed the issue with my water heater being bad heating elements. As they were heading out the door, David added a drain valve to the parts list. They left at 12:22 and returned at 1PM. After returning downstairs for about twenty minutes David announced that he replaced a pressure relief valve, at 3:20 he said he replaced a second one making my parts list two elements, a drain valve, and two pressure relief valves. Parts total at this time was $167. Labor was at $400. He then came up and told me I had to “Make a decision”, which he followed up with I either needed to replace the hot water heater for $2200 or pay an additional $350 for him to clean the tank. He invited me down to look at the residue inside the tank, which appeared to be a filled with calcium pieces. I opted to have the tank cleaned, which he first described as having to remove the tank and flood it to clear it out. I ended up letting him use my shop vac to vacuum the residue from the interior of the tank rather than agreeing to let him take it apart and clean it outside in my front yard or in the corner of my basement by the sump pump hole and flood it with water to clear out the calcium deposit debris. That took about 30 minutes. When I returned the basement he had reassembled the tank and was cleaning up the mess created by the tank clean up. The cost amount at 3:37pm was $667. David and his associate went outside to write up the bill and when he returned inside to present the final bill the total was $716. 24. Pretty expensive endeavor. It hasn’t been long enough to know if I have hot water yet, but I feel being made to feel being charged $716.28 is a way better deal than having to install a new hot water heater even though he verbally changed the cost of this repair twice before changing it a third time when he presented the bill.

Review 103 (2020-10-09 - Rating: 5)
We needed a plumber quickly to help unclog both our bathroom and kitchen sinks. They came quickly and pinpointed the problem that fixed both sinks at the same time to make everything quicker. And they cleaned the floor afterwards where the sink had left a mess!

Review 104 (2020-07-14 - Rating: 5)
The floor drain in my basement where the washer empties was full of sludge and not draining properly. Joe was very professional, came wearing a mask (which was very professional and considerate during the Covid-19 pandemic), and took a good look, saw the problem (and another, which is another story), cleared the drain relatively quickly, and was very helpful. I wont necessarily call RotoRooter for all my plumbing issues, but this was a problem they specialize in, and I wanted it done right the first time. I will call them again if I have other similar problems in the future as well.

Review 105 (2023-06-09 - Rating: 5)
We ended up not having an issue but our technician was very helpful and professional. He explained things to look out for in the future.

Review 106 (2021-07-02 - Rating: 5)
Quick and professional service. Very responsive and were able to come out the day after I made the appointment. John explained every step of the process before and after completing the job.

Review 107 (2023-05-26 - Rating: 5)
Nicholas was great. He fixed my leak very quickly. He was friendly and knowledgeable.

Review 108 (2023-08-13 - Rating: 5)
My rep that came out, think Taylor maybe? He was wonderful, went above and beyond, would definitely love to have him again for next service!!

Review 109 (2021-03-10 - Rating: 5)
The service technician, Nick, was very professional, courteous and accommodating. The response time was more than what I hoped for. I would not hesitate to utilize their services again.

Review 110 (2023-04-03 - Rating: 5)
Brandon did a great job not only taking care of the clog, but with his professional demeanor andInformation provided to help prevent future situations.

Review 111 (2020-10-06 - Rating: 5)
My technician had spectacular customer service. He went above and beyond to fix my issue. He was also very polite, professional, and knowledgeable in his job.

Review 112 (2023-06-06 - Rating: 5)
Worked with Nick to get the external sump discharge line fixed. He was very professional and got the task done quickly.

Review 113 (2022-04-30 - Rating: 5)
Although the problem was not able to be resolved on the first attempt, Trevor was courteous, patient and thorough in his work and took the time to explain things clearly. He also had a plan for how it would be fixed the following day.

Review 114 (2023-03-05 - Rating: 4)
The guys that came out where professional and took time to answer my questions. My line was clear and did not need to be serviced. They did not try to up-sale me on service that was not necessary. I would definitely recommend them.

Review 115 (2023-09-15 - Rating: 5)
Nasty clog late on a Thursday evening.Taylor arrived promptly to save the day.Crisis averted.Thank you Taylor!

Review 116 (2023-03-18 - Rating: 4)
Stacy Wade installed my new water heater. She was very nice and professional. She does good work.

Review 117 (2024-01-15 - Rating: 5)
Beau was quick, efficient, and got the job done unfreezing my pipes with no delay!

Review 118 (2022-06-11 - Rating: 5)
Daniel was professional and knowledgeable.He really took his time to explain everything to us.We highly recommend him.

Review 119 (2021-06-18 - Rating: 5)
I interacted with Nick, he was very engaging, very nice to interact with and knowledgeable. Im a returning customer and will use them again if needed.

Review 120 (2022-06-15 - Rating: 5)
Friendly, communicative staff with great expertise. The final cost seemed pricey, but plumber was up front and gave a good estimate of the final cost.

Review 121 (2023-05-07 - Rating: 4)
I had a pipe burst early in the morning. Even though I turned the main off there was quite a bit of water damage already. I called it in and the tech was there within an hour and had repairs done shortly thereafter.

Review 122 (2024-12-21 - Rating: 5)
Christian was great!

Review 123 (2020-10-13 - Rating: 5)
Quick and clean service. Technician identified issue that was the source of the line clog and informed several ways to fix/repair it. He was informative of what they can actually do without pushing company services

Review 124 (2023-04-16 - Rating: 5)
Thorough explanation from Brandin about the issue with my toilet plumbing. Got it working. Gave great recommendations for new equipment in the future.

Review 125 (2021-02-28 - Rating: 4)
Nick was very professional, he went the extra mile to get the drain clear. He even cleaned up. We were very happy. And its guaranteed.

Review 126 (2023-08-31 - Rating: 5)
Plumbing issues are always stressful but Melinda, Nathan, and Manny were great and did a fantastic job

Review 127 (2023-07-07 - Rating: 5)
Taylor was really nice and answered all of my questions that I had before proceeding to do the work. Also service was quick. Thanks

Review 128 (2024-01-16 - Rating: 5)
Caught us on a frigid day and they made a night call to get us up and running with water again. Pet friendly people too!

Review 129 (2022-05-28 - Rating: 5)
Chris was professional and friendly as he completed my emergency plumbing issue. He was able to solve my issue quickly and help me understand the cause of the issue.

Review 130 (2021-07-26 - Rating: 5)
Nick was very professional and explained everything he was doing and why. He explained some things that not been explained previously! Very satisfied with his work!

Review 131 (2023-09-10 - Rating: 5)
Very knowledgeable and professional. Also very honest and efficient. Got the job done quickly and explained everything!

Review 132 (2021-07-25 - Rating: 5)
Weekend call took the extra time to thoroughly clean out the drain and clear the blockage. Very professional and nice even at 11 at night. Great job

Review 133 (2021-09-24 - Rating: 5)
Field Tech John Gleason is a total professional plumber. His level of care, efficiency and follow up is outstanding. Thanks for taking care of me today.

Review 134 (2020-07-09 - Rating: 5)
John did a great job clearing our clog and rebuilding the under sink pipes. I would definitely use Roto-rooter again.John Gleason #1482

Review 135 (2022-12-03 - Rating: 5)
The Plumber was responsive, courteous, and did a great job. I would recommend them and use them the next time I have an issue.

Review 136 (2020-07-09 - Rating: 5)
Christian Overfield is a professional and knowledgeable Service Technician. He is a friendly individual and educated me on how to prevent future buildup in sinks. I purchased Roto Rooters Preventive Pipe Shield. I will be asking for Christian on the next service call.

Review 137 (2024-01-15 - Rating: 5)
Stacey did a great job, I appreciate the knowledge and explanation of the issue as well as resolving timely. Thanks!

Review 138 (2023-01-30 - Rating: 5)
Brandin did an awesome job cleaning the sewer and drain. Was very professional. The charges were higher than I would expect.

Review 139 (2024-01-22 - Rating: 5)
Josh was at it for a bit, was starting to feel bad and then like magic the kitchen sink started draining. Go Lions!

Review 140 (2021-01-27 - Rating: 4)
Men arrived seemed knowledgeable and professional after much work cleared out large deposits of grease and cleaned up. It was about twice what I expected but they did do a lot of work.

Review 141 (2020-10-09 - Rating: 5)
Nathan had PPE in place when he came to the door! He was very courteous and explained what he needed to do to fix the toilet. Very quick service.

Review 142 (2024-01-18 - Rating: 5)
Stacy was awesome she came it went right to the problem and fixed it in no time absolutely amazing

Review 143 (2023-09-12 - Rating: 5)
Taylor was great and really helpful. Unfortunately my probables was bigger than expected and needed further investigation

Review 144 (2023-02-06 - Rating: 5)
I had an emergency on a weekend. They showed up on time, figured out the problem and fixed it quickly. Can’t recommend them enough. Thank you!

Review 145 (2024-03-17 - Rating: 5)
Great job! The Young man Awesome job! Very nice! Very Personable!

Review 146 (2023-07-17 - Rating: 5)
I felt the technician listened to my concerns/needs and went above and beyond to help get the job completed quickly

Review 147 (2024-01-19 - Rating: 5)
The service man was very courteous and helpful knew exactly what he was doing .

Review 148 (2023-06-08 - Rating: 5)
The service tech was very knowledgeable very professional and thorough in explaining what was going on and how he would fix the problem

Review 149 (2020-10-03 - Rating: 5)
Called on a Friday night, had someone out an hour later. Skyler was quick to diagnose the issue and take the appropriate measures. Will use again!

Review 150 (2023-07-25 - Rating: 5)
Taylor was very friendly, did professional work, and saved out day. Thanks again!

Review 151 (2022-05-27 - Rating: 5)
Jon was great! Friendly, professional, and took his time making sure he did the job right!

Review 152 (2022-06-03 - Rating: 5)
Jon did a great job of diagnosing, explaining and fixing the outside storm drain issue that I was having.

Review 153 (2020-09-28 - Rating: 5)
Dave was professional and explained everything as he went. Both he and his trainee, Aaron, were friendly and worked proficiently.

Review 154 (2022-06-10 - Rating: 5)
Trevor was on time and knowledgeable. He took his time to explain the issue. Very happy customer.

Review 155 (2024-01-22 - Rating: 4)
Needed emergency plumbing repair. They were responsive, here when they said they would be and great repair experience

Review 156 (2023-05-17 - Rating: 5)
On time, friendly, courteous, ran a few test and found the leak in less than 30 minutes.

Review 157 (2020-12-06 - Rating: 5)
Both of the gentlemen were professional and suggested ways to maintain my sewer line. The service was efficient and effective. Thanks Ryan and Chris!

Review 158 (2024-01-15 - Rating: 5)
Fast friendly service! Online appointment booking was an easy process!!

Review 159 (2024-01-20 - Rating: 5)
Ben and Ryan did a great job . Thank you for being so prompt.

Review 160 (2021-06-18 - Rating: 5)
Nick was awesome - did a fantastic job - we would call him again always!

Review 161 (2024-01-16 - Rating: 5)
Very helpful. Clean, quick, professional and went above and beyond to complete service.

Review 162 (2022-05-23 - Rating: 5)
Jon came out and serviced our drain pipe. He was incredibly helpful and friendly.

Review 163 (2022-06-15 - Rating: 5)
Jon & Melinda did a good job, recommended.Job was just completed and we pleased this far!

Review 164 (2021-07-09 - Rating: 5)
Fast response. Experienced plumber recognized the problem immediately. Repaired the problem quickly. very happy with the service.

Review 165 (2024-01-21 - Rating: 5)
Unbelievable service. Came out when during an emergency and did a phenomenal job.

Review 166 (2023-06-11 - Rating: 5)
Arrived on time. Got it done. Polite. Unclear if price is competitive but it was a Sunday call, expensive.

Review 167 (2020-07-06 - Rating: 5)
Michael was very knowledgeable and helpful. He helped solve our root problem. I would highly recommend Michael and Roto Rooter.

Review 168 (2023-11-17 - Rating: 5)
Very satisfied. Installer was personal able, efficient, polite and conversant.

Review 169 (2021-05-31 - Rating: 5)
Nick did a high quality job! He was very friendly, and talked me through the service!

Review 170 (2023-07-04 - Rating: 5)
Taylor was great. Personable, upfront, etc. would use him again!

Review 171 (2024-01-18 - Rating: 5)
The plumber was knowledgeable and friendly. I would use this company again.

Review 172 (2020-12-07 - Rating: 5)
Awesome service by john Gleason. Prompt. Clean. Explained the process and cost. Very professional. I was very satisfied.

Review 173 (2020-07-04 - Rating: 5)
Nathan, Tech number 5668 was great help and very professional. He was on time and got right to work. Thank you so much

Review 174 (2024-01-20 - Rating: 5)
Here on time. Fixed drain in about 1 hours. Every happy.

Review 175 (2020-11-19 - Rating: 5)
Tech was very professional Mr. Gleason tech number 1482, was very knowledgeable and correct my issues under 15 mins.

Review 176 (2023-08-11 - Rating: 5)
Taylor was very friendly and efficient.Thank you for your service.

Review 177 (2021-02-15 - Rating: 5)
They came out same day and found the problem. Will definitely use again if we have another plumbing issue

Review 178 (2023-03-30 - Rating: 5)
Had a badly clogged bathroom sink drainpipe and Brandon had it cleared out in a matter of time. Would recommend

Review 179 (2023-01-06 - Rating: 5)
Mainline Clean out. Trevor did an extra job. He was polite and courteous.

Review 180 (2024-02-11 - Rating: 5)
Three different guys had to come out, all went out of their way to get the problem solved. Big thanks to them for getting our septic line cleared! Definitely not an easy job but they make it look easy! On time and very reasonable price for the work they did.