Roto-Rooter Plumbing & Water Cleanup

Located in Lancaster, Pennsylvania

Address: 313 W Liberty St Ste 255, Lancaster, PA 17603, United States

Phone: +1 717-207-8576

Rating: 4.8

Services

On-site services
Language assistance
Repair services
Appointment required
Credit cards

Photos

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Comments

Review 1 (2024-12-26 - Rating: 5)
Andrew came out today (12/26) to help us with a clog that occurred on Christmas Eve. (A relative used our garbage disposal like a dumpster.)He was prompt, courteous, friendly, and highly professional.Highly recommend him and Lancaster Roto-Rooter!Matt Patterson

Review 2 (2024-04-08 - Rating: 5)
Andrew was very professional and completed the job in a timely fashion. He ensured that everything was working properly and cleaned up before he left. Andrew is a very personable guy and he made sure to answer all of my questions. Will use for any future jobs.

Review 3 (2024-09-17 - Rating: 5)
Andrew was fantastic to work with, very clear with what he was doing and fixed our issue quickly!

Review 4 (2024-07-19 - Rating: 5)
Andrew was excellent. Would recommend his services to anyone!! He was very personable, knowledgeable, and kind.

Review 5 (2024-06-05 - Rating: 5)
My toddler flushed a rattle down our one toilet. Andrew K came out the next morning and fixed it quickly and for a reasonable price. He was professional and personable.

Review 6 (2024-05-13 - Rating: 5)
Andrew was prompt, professional and provided great communication before, during and after the job. Its clear why hes an expert in what he does. I highly recommend their services due to my experience with the company and Andrew.

Review 7 (2024-01-29 - Rating: 5)
Thank you, Hannah for arranging the appointment with Andrew who cleared and scoped the pipe from the trap to the street. He also showed me why additional work is needed to eliminate a repeat of the problem. His visit, if sobering was a positive experience. Thank you, Roto Rooter.

Review 8 (2022-08-11 - Rating: 5)
Mike arrived soon after my call for help. He was professional and very personable. He did the work needed with a great attitude and pleasant conversation. We are very pleased with Roto Rooter and grateful for their quality of service. Highly recommend to anyone. Thank you Mike!!

Review 9 (2022-08-11 - Rating: 5)
Andrew was here within an hour of me calling for service. How awesome is that!?!? Having a sewer issue is stressful and upsetting to say the least. Ugh. He was super friendly, sociable, considerate, pleasant, smiled the whole time, and explained and showed us what the problem was. He gave us great advice for how to solve the issues. It’s so wonderful these days to have a repair company arrive in a short amount of time, quickly assess and immediately solve the problem. We highly recommend calling Roto-Rooter if you ever have a sewer problem. Andrew, you’re the best!!! Thank you!

Review 10 (2023-12-05 - Rating: 5)
Highly recommend them for plumbing issues! Prompt service, great customer service, and fair pricing. Andrew came out to my property and was very knowledgeable and professional!

Review 11 (2024-03-21 - Rating: 5)
Prompt service, Andrew was professional and explained everything clearly with pricing. Backed up drain was sorted in less than an hour.

Review 12 (2024-04-30 - Rating: 5)
James was amazing! Came out quickly, same day then diagnosed the problem and got an initial fix with our plumbing with a quote for more work needed.

Review 13 (2024-01-05 - Rating: 5)
Andrew came out today as we had a clogged main drain and was super helpful and friendly. He answered all my questions and helped get me a quote on an even bigger issue!

Review 14 (2024-12-09 - Rating: 5)
Andrew gave us options to consider for our sluggish toilet.He was considerate and helpful.

Review 15 (2023-09-21 - Rating: 5)
Gentleman who showed up today was great! Very polite, knowledgeable, helpful in many ways with trying to figure things out and what next steps to take. Will always call y’all again!

Review 16 (2022-06-07 - Rating: 5)
Technician Mike was very professional timely and was very thorough to investigate the problem, and to repair the issue which was roots clogging the downspout underground drain system. He verified the whole system is now in working order. I could easily see he was very knowledgeable and experienced which put me at ease and allowed me to trust his judgment and process for this repair.

Review 17 (2023-09-21 - Rating: 5)
Andrew came to our house. Greeted me with a smile and got to work on my clogged drain. It was a tricky situation but he fixed the clogged and saved me big money. Thanks again.

Review 18 (2023-05-15 - Rating: 5)
It was Saturday night and our toilet started overflowing with water. No other plumber was available but Kurt came in clutch at 2am to unclog the rusty, grease filled u-trap in our main sewage line. Kurt was very knowledgeable in diagnosing the core issues and giving recommendations to prevent the problem from recurring. He and his team also helped with talking to our insurance about the damages and potential repairs to the rusty pipe

Review 19 (2022-06-19 - Rating: 5)
Kurt from Roto Rooter came out and saved our bacon today. He was there within just a few hours of calling, was courteous, kind, professional, and knowledgeable. Ive got a 6 mo guarantee and peace of mind. Thanks Kurt, thanks Roto Rooter!

Review 20 (2022-05-14 - Rating: 5)
Overall I was very pleased with the job Mike did. He called before arriving notifying us of approximately when he would be here and arrived as indicated. He quickly diagnosed the problem, explaining what he was going to do and took care of it in a prompt And professional manner.

Review 21 (2022-06-26 - Rating: 5)
Andrew, my plumber was awesome. He was on time, thorough, friendly, helpful and excellent at troubleshooting and solving my plumbing issue. I would gladly have him back or recommend his service to anyone.

Review 22 (2023-01-03 - Rating: 5)
Problem turned out to be bigger than a clogged toilet, but Kurt talked me through it and did the work quickly and well. Unfortunately there may have been water damage from the original problem, so this won’t be the last we’ll work together. Altogether a good experience.

Review 23 (2022-12-28 - Rating: 5)
Awesome experience! Kurt was professional and personable. He explained the process and next steps. Will definitely be using them again if needed.

Review 24 (2023-01-04 - Rating: 5)
The technician was very personable and professional. he identified the source of my issue and was very quick to suggest and execute a solution. The company was very quick to respond to my inquiry and had someone available for me next day. 10/10

Review 25 (2022-06-28 - Rating: 5)
The technician was very thorough with his workmanship. His also very personable and knowledgeable. We have used Roto-rooter in the past and will use them again. They are very prompt. It was a GREAT experience!!!

Review 26 (2022-06-29 - Rating: 5)
Tanyer was very thorough with his work. He knew he had to get a high pressure pump and thought he would have to come back next day. It ended up he came back the same day and got the job done. Very much appreciated.

Review 27 (2022-05-28 - Rating: 5)
Mike was the rep. from Roto Rooter. He was very professional and on time. He explained what the problem was. Excess grease! Gave us a estimate. Proceeded to the job. Pipes clean in minutes. And we are back to normal life.

Review 28 (2023-01-12 - Rating: 5)
Kurt is very professional plus he is very personal. He is also knowledgeable and I would recommend him to my family and friends. Any future issues I will request for Kurt.

Review 29 (2024-01-15 - Rating: 5)
Quick Service, friendly staff. Andrew did a great job. Highly recommend!

Review 30 (2022-05-26 - Rating: 5)
Andrew was great and very friendly. Very informative and honest about problems and costs. Did everything he could to get us back up and running so we can use our facilities.

Review 31 (2023-04-08 - Rating: 5)
Just days after moving into our new house, we discovered a clog in our toilet that resulted in sewer water leaking into our living room. A quick call to Roto Rooter and within an hour Mike discovered the problem and made everything very easy to understand. Clog is now fixed and the damage is now taken care of. Will definitely be calling Roto Rooter if (God forbid) this would happen again.

Review 32 (2023-11-06 - Rating: 5)
Andrew was great and saved the day. Very knowledgeable and fixed our issue promptly.

Review 33 (2021-06-07 - Rating: 5)
I called multiple plumbers and had a horrible time scheduling someone to come out. Got a quote from someone else to completely replace pipe, but would have required tearing open my finished basement. From the time I contacted them, these guys had the drain cleaned out within 3 hours and didn’t have to open any walls. Super friendly and polite. They were a lifesaver, this had been stressing me out tor two weeks 🙏

Review 34 (2023-01-17 - Rating: 5)
Mike and andrew did a great job. They were very respectful and professional. Kept me apprised of everything they were doing and cleaned up.

Review 35 (2024-03-20 - Rating: 5)
James came out to the house quickly and took care of our issue. Very nice and informative.

Review 36 (2022-07-03 - Rating: 5)
Kurt was timely, friendly, and professional. He did a great job opening up a stubborn drain in our kitchen sink. I would use Roto-Rooter again.

Review 37 (2024-04-03 - Rating: 5)
Andrew was great. Got here fast and fixed my clogged drain.

Review 38 (2024-09-27 - Rating: 5)
Andrew was friendly, knowledgeable, and efficient. If there is a future need, Id like him to return!

Review 39 (2022-06-30 - Rating: 5)
The guys showed up on time. They were able to clean the pipes and fix the issue so we were able to open the business and not have to close the business for the entire day. They were the second company to come out, and the first was unable to fix the problem.

Review 40 (2021-06-15 - Rating: 5)
Jeremy and Kurt were very professional. The needed service was performed quickly and all areas left clean . They were an efficient and effective team that provided recommendations on how to avoid problems in the future.

Review 41 (2024-03-20 - Rating: 5)
James was out promptly and took care of our clogged toilet line. Very professional and clean work.

Review 42 (2023-11-30 - Rating: 5)
Communication with office regarding arrival time etc.was spot on. Andrew, the technician was prompt,polite, and very knowledgeable.

Review 43 (2022-05-23 - Rating: 5)
Our experience with Roto-Rooter was very professional. Kurt was knowledgeable and helpful, would recommend the company and the technician to anyone!

Review 44 (2022-12-28 - Rating: 5)
Old garbage disposal leaking. New one needed. Service technician Kurt Hocker arrived, went to Lowes and had a new on installed quickly and professionally.

Review 45 (2022-03-06 - Rating: 5)
Called them on a Saturday evening and Mike came out within the hour, was very professional and respectful. Highly recommend! Thanks again!!

Review 46 (2022-07-03 - Rating: 4)
Technician that came out was amazing explained everything so it was easy to understand, personable and professional, cleaned up when complete, answered questions we had.

Review 47 (2022-06-04 - Rating: 5)
Andrew did a wonderful job of eliminating a blockage and identifying an obstruction in our plumbing. Highly recommend!

Review 48 (2022-12-09 - Rating: 5)
Great customer service. Last minute call and Andrew was able to come out and get everything working again.

Review 49 (2023-06-26 - Rating: 5)
Andrew was very nice and informative. Discussed everything, every step of the way.

Review 50 (2023-06-28 - Rating: 5)
Andrew was on time, awesome worker, very efficient and experienced employee

Review 51 (2023-01-12 - Rating: 5)
Fast response < 3 hrs. Very knowledgeable service man. Showed me the problem then fixed.

Review 52 (2023-06-26 - Rating: 5)
Aaron was awesome and knew his profession. Timely and courteous.

Review 53 (2023-09-25 - Rating: 4)
The service technician did an amazing job and cleared the blockage we had!

Review 54 (2021-06-22 - Rating: 5)
They were super quick to respond to fixing our garage drains and unclogging them! Good company!

Review 55 (2023-10-27 - Rating: 5)
Great Company and Andrew had great customer service..

Review 56 (2024-03-23 - Rating: 5)
Andrew did a great job diagnosing the problem.

Review 57 (2022-05-25 - Rating: 5)
Rob from Roto Rooter was very professional and spent the time explaining the service performed.

Review 58 (2023-11-24 - Rating: 5)
Wow! fast efficient and knowledgeable service from Andrew.

Review 59 (2022-12-28 - Rating: 5)
They have always been very responsive and all the plumbers are very respectful. This is the only service I use

Review 60 (2024-04-19 - Rating: 5)
Andrew did a great job, and my Pomsky liked him too. He was Profesional and did his job quickly and efficiently.

Review 61 (2022-07-09 - Rating: 5)
Jason was great. Polite and friendly and did a wonderful job

Review 62 (2022-05-31 - Rating: 5)
MY ROTO-ROOTER GUY WAS MIKE. HE DID A GREAT JOB! AND HE WAS VERY NICE.

Review 63 (2023-08-01 - Rating: 4)
Prompt ervice. Nice tech. But prices have increased recently.

Review 64 (2023-01-02 - Rating: 5)
Fast, friendly, and professional. Thanks for the fast fix on a holiday!

Review 65 (2023-09-22 - Rating: 5)
Mike was wonderful. Very knowledgeable and friendly. Immensely helpful and would work with again. Fixed issue quickly and talked through how to avoid further issues.

Review 66 (2022-08-10 - Rating: 5)
Arrived on time . Technician was friendly , informative .cleaned everything up .

Review 67 (2022-03-06 - Rating: 4)
Very professional explaining what needed to be done. Only negative was arriving late

Review 68 (2023-01-15 - Rating: 5)
The price was steep so I’ll start with that. BUT it was a weekend emergency for a clogged sewer line and they pulled through. The technician Kurt was super good, easy to talk to, straight forward, very knowledgeable and was thorough. I’m hoping I never have to use this service again but I’d have no problem calling Roto-rooter again.

Review 69 (2024-03-14 - Rating: 5)
Great service and knowledge technicians!

Review 70 (2024-05-01 - Rating: 5)
Andrew unclogged our toilet in no time!

Review 71 (2022-11-02 - Rating: 5)
What a great experience! The technician was a pleasure to work with! James L. was the most friendly, knowledgeable, courteous, & funny technician one could ask for! Very thorough and timely diagnostic repair!

Review 72 (2022-12-20 - Rating: 5)
The technician came and was able to detect the spot of the problem. He was extremely helpful from start to finish and checked up to make sure everything was OK. Thanks again Kurt.

Review 73 (2022-12-11 - Rating: 5)
Couldn’t have gone any smoother. Michael Kiser came out within 30 minutes (on a Saturday), was professional, kind and got the job done. I’d recommend Roto Rooters to anyone, thank you so much!

Review 74 (2023-01-04 - Rating: 5)
Andrew was professional and very quick with his service! We are very satisfied with our visit.

Review 75 (2022-10-31 - Rating: 5)
Got my lateral sewage line cleaned. Technician was very professional & explained things well. Great job!

Review 76 (2022-06-12 - Rating: 5)
Mike saved the day! He was very prompt and offered his services even on a Sunday. He was very professional, straight to the point, and was able to diagnose the problem right off the bat. You can tell that he has been doing this for years if not decades. Would definitely recommend Mike and Roto Rooter for all your plumbing services and needs. They are the true 24/7 emergency plumbing services company.

Review 77 (2022-06-27 - Rating: 5)
Throughout the process, which involved extensive repair of a 100yr-old sewer line Adam, James and Chris demonstrated great respect for my wife and I and our property. They explained things clearly and throughly at every step, kept excavation damage to grass and flower beds to a minimum. Instead of causing more stress, they helped alleviate stress.

Review 78 (2023-01-05 - Rating: 5)
Friendly, gave good advice with options, put in the work to get everything working and explain what was going on.

Review 79 (2022-05-26 - Rating: 5)
Andrew was great! Good conversation knew what he was talking about, had answers to all problems that came up. Highly recommend.

Review 80 (2022-08-08 - Rating: 5)
Quick, explained issue and his process to fix the issue! Will use service again if needed!

Review 81 (2022-06-08 - Rating: 5)
Andrew was on time, he answered all my questions, and even offered preventive guidance. I would highly recommend Roto rooter and Andrew for any future plumbing issues!