Better Service Inc - Heating, Cooling and Plumbing Repair Services

Located in Kansas city, Missouri

Address: 10027 N Lawn Ave, Kansas City, MO 64156, United States

Phone: +1 816-756-4244

Rating: 4.8

Services

Online estimates
On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-07-10 - Rating: 5)
We just had a Daikin mini split installed on our glassed in porch by Joshua. It’s a 4 season room now that cools in 5 minutes. Josh was very knowledgeable and personable and inspires trust. Got it done in 2 1/2 days. Reasonable price. I highly recommend this company!

Review 2 (2024-08-08 - Rating: 5)
Our warranty company over the years has sent various Heating and Cooling companies. Our last need we were serviced by Better Service from their assessment to conclusion they provided some of the best service we’ve encountered in recent years. From our interaction with the office to the technicians they sent to take care of our problem.They provided better service than most.Thank you all for your attention to detail working with our schedule and making sure the job was being done right.I highly recommend Better Service for your heating, cooling, or plumbing problems. Give them a call.

Review 3 (2024-08-04 - Rating: 5)
Our main line backed up and Better Service saved the day! Carrie was kind and professional. She communicated wonderfully and made sure we understood everything that needed to be done. Lloyd was our plummer. He was prompt and friendly. He was patient and even though the job turned out to be more work than we thought he remained professional and persistent and completed the work. He explained everything I asked about in a way I could understand. I appreciate your services, trust your judgement and will definitely recommend to others!

Review 4 (2024-10-01 - Rating: 5)
The tech William was great, super nice! Customer service was great and the price was cheaper than most of the other companies bids. Sewer line was clogged and they solved it quick and efficiently! I would use them again forsure!

Review 5 (2020-09-01 - Rating: 5)
We had a leak and horrible smell. Mr. Dexter showed up on time, assessed the problem and even helped toned down the smell until he could get the situation fixed.Mr. Dexter was VERY polite and courteous. He informed, showed me the issues and explained what needed to be done. He finished in a timely manner AND CLEANED UP!I HIGHLY RECOMMEND MR. DEXTER, request him him for your issues!

Review 6 (2024-02-13 - Rating: 5)
Better Service came out twice to see us, and both times, Jordan was very friendly, helpful, and efficient. He was thorough in locating the problem, and knew what he was doing. He ended up fixing two problems because he found a natural gas leak first and fixed that. Then he took care of our plumbing issue. He was hard-working and quick. All the time, he was very couteous and kind, explaining to us everything he did. I would call Better Service again in a heartbeat, and I will always ask for Jordan!!

Review 7 (2024-06-15 - Rating: 5)
So the Tech Nate is a very nice person , very helpful and smart, answered all my questions and a few extra , lol . After the work was done later that afternoon I called Better Service to see if they offer guarantees house was not getting cool as I expected . Melissa suggested that I wait it out for the night to allow the home to cool , and she would call me in the morning , and she did at 8am .Didnt realize it was like over 80 degrees in my home. When I tell you I slept like a baby in a big blanket , my home is so nice and cool I cant thank them enough . I definitely will refer and go to Better Service Inc , customer service , and work is Better with Better Service .

Review 8 (2024-06-21 - Rating: 5)
As buyers of homes, we have a lot of rehabs to complete. We have used Better Services in various capacities from electrical to HVAC for the past few years with great results.

Review 9 (2023-03-07 - Rating: 5)
I wouldn’t be able to go to sleep tonight without making this review about the service I received today from Dan at Better Service INC. It’s currently 11:15 pm on March 6, 2023.As a home owner, we all have that small little fear of the day when sewage water back flows into your basement, bathtub and out of your toilet. Ugh, that was me this past weekend! After waiting a few days for my homeowners warranty to assign me a plumber. I was pleasantly surprised to see that Better Services Inc was handling my nightmare of a plumbing problem. I had called them first thing in the morning. Mainly because, they had me scheduled to wait another day for services. I was informed that they were booked solid but would see what they could do to get me faster service. I can honestly say, I waited with fingers crossed hoping I would be able to take a decent shower by the end of the day. And sure enough, my phone was ringing a few hours later. Dan was an hour away and hand been working on a current job, he assured me with such a professional and confident tone that he would be able to solve my plumbing issue.When he arrived, I was surprised to see a smiling, business button down shirt, with jeans and boots on a PLUMBER who had been working all day. Dan came in, introduced himself and went right to work. He analyzed where and how the pipes were running through my walls to determine where the clog could be causing the back flow. Once determined with constant communication and clarity. He went right to work. He worked very thoroughly. He was completely friendly and made sure to communicate and double check the plumbing lines in my four story three full bathroom house. Within the hour……water was flowing, toilets were flushing and no BACK FLOW was flowing back into the tub or toilet. He also cleaned what ever it was he accidentally dirty.Long story short……..I am a happy home owner again with no fear of an un-welcomed sewage problem re-entering my home.Thank you Dan for keeping your word and for being so proficient. Thank you Better Service Incorporation for being understanding and for being prompt with my situation.

Review 10 (2024-04-10 - Rating: 5)
I used Better Service for an AC repair and the service started with Kerri the office manager talking me thru all the steps then the repair professional coming out and talking me thru what was going on and why it was acting up. All around professional and amazing service all around! I never write reviews and was motivated to do so because I was super impressed. Would highly recommend for anyone having HVAC issues!

Review 11 (2024-04-22 - Rating: 5)
Nico was great. Did great work on a complex job and took great care of us. Very professional every step of the way. Took his time to explain the job when finished.

Review 12 (2024-07-17 - Rating: 5)
Lloyd came and helped with several concerns we had with plumbing. He was thorough and knowledgeable.

Review 13 (2022-04-15 - Rating: 5)
Excellent Service, very professional Dexter was really nice and did a great job. I definitely recommend this company. I give BETTER SERVICE INC 10 stars. My kitchen sink was clogged really bad and Dexter went that extra mile to get my sink back in working order. Now Easter Dinner is back on also thank you Kerri for getting someone out right away

Review 14 (2020-01-03 - Rating: 5)
My overall experience with Better Service Inc. has been incredible. Every phase of this repair request was done with absolute professionalism and care which reinforces for this company the phrase “the customer comes first “.Dexter my Service Technician was an absolutely outstanding Ambassador for this company.He was prompt, courteous extremely knowledgeable. He took the time to explain everything that he was doing to fix the problem. His work was fast, accurate and extremely professional. I would recommend him and this company to anyone looking for a Premiere business with incredible knowledgeable support staff. Better Service is who you are looking for. Dexter has made me a customer for life.David Reid

Review 15 (2023-05-22 - Rating: 5)
Better Service Inc. was great from the start. Everyone was polite and professional. Technician Joey Crowe continued that professionalism the office started. Arrived on time and was ready to roll replacing my antique water heater. Standup guy and had no issue answering my questions.

Review 16 (2023-02-21 - Rating: 5)
Sean and Dan did a great job! They were on time and communicated when they would arrive, with short time frames so I wasnt waiting around the house all day. They were very professional and knew exactly what they were doing. Thank you for getting our hot water back!!

Review 17 (2022-09-07 - Rating: 5)
Brian Sollars and his assistant with Better Service came to install a new HVAC system. The experience was better than I expected. The new system performs excellently, Brian dealt professionally with several issues that came up, and at the end of it all, rechecked everything and then took time to make sure all work sites were cleaned of all detritus and debris. It was amazing. I would highly recommend this company,

Review 18 (2021-12-04 - Rating: 5)
We had a backup in our mainline and previously had another company out and it didnt solve the problem. Dexter provided quality, thorough, and professional service. He didnt leave until the job was done and explained everything about the process so I knew exactly what was going on. I recommend!

Review 19 (2022-12-02 - Rating: 5)
Our home warranty company assigned Better Service to come out and fix our furnace; it was blowing room-temperature air. We called them at 8:15pm that night, and they were out to our home by 10am the next morning (even though the estimated time was 11am-1pm). Andy was our serviceman and he was able to quickly diagnose that there was an issue with our circuit board. Not only that, but he made several calls to find a new circuit board, and then drove all the way out to Lenexa (45 mins away from our house) to get it, and then came all the way back to our house again to install it same day!The heat has been running perfectly ever since! We were very impressed with this company!The only downside is their website and Google says their hours are 24/7, but I tried texting and calling the numbers the night we found out our furnace had an issue and did not hear back til the next day. If they have actual business hours, those need to be listed. We have a young child and really needed the heat back on the first night we called! Other than that, very very pleased with our experience!

Review 20 (2020-08-31 - Rating: 5)
Better Services Inc. is a great company. The customer service was excellent. Dexter was very thorough and tried so hard to get our pipe unstuck. I thank you for your excellent customer service and hard work. We are using them through our home warranty with HWA.

Review 21 (2020-09-22 - Rating: 5)
Dexter came over to fix the plumbing I had in my sink. He went above and beyond for my family. He got the job done. I waited almost a year with HWA but Dexter at Better Service was quick and reliable. I will continue to use Better Service for future events. I just do not recommend using HWA (Home Warranty of America) as your home insurance. They took almost a year to get someone out here. And 20-30 calls later I finally got the job done. Thanks to Dexter!

Review 22 (2023-05-17 - Rating: 5)
We have had 2 experiences so far and both for smaller repairs. Both times were handled professionally and appreciate having a we are on the way text. Today Tre was quick, friendly and professional. We have had reasonable prices with great service each time.

Review 23 (2021-12-09 - Rating: 5)
Dexter was very professional and fixed my stoppage. He explained everything to me and showed me how he fixed it. I had 4 other plumbers to my house who never even tried to fixed it or couldnt. He saved our Christmas dinner. Thank you DexterHighly recommend. Will be calling again when need something fixed. Hopefully not too soon though.

Review 24 (2020-10-15 - Rating: 5)
Dexter and Kerry are the BEST! Dexter fixed my supply line quickly and did a excellent job. Kerry has the best disposition and understood that it was an emergency and was flexible with my home warranty issues for them not wanting to pay for the service. Love to both of them. I will use them again and again.

Review 25 (2021-12-03 - Rating: 5)
Dexter, the plumber who was assigned to me came on time as promised. He was polite, well mannered, professional, and knowledgeable in his craft. The price was pretty reasonable and the office staff was also efficient and polite. Overall, the job was done quickly.

Review 26 (2019-12-10 - Rating: 5)
I am honestly blown away by my experience! Kerri was awesome helping me work with my difficult home warranty provider, they came out to solve my problem immediately and my technician was the best! Dexter was timely, informative, skilled at his expertise and most importantly kind. They offer superior customer service and I would recommend them to anyone!

Review 27 (2019-09-24 - Rating: 5)
Dexter came to our home today to fix our plumbing issue... and this man did such an outstanding job. He was in and out, very quick and very fluent on what the issue was. He ordered us 2 new toilets and offered additional help in case things didnt go well. I pride this gentleman on his respect and his mannerisms and will definitely be calling him again for our plumbing issues. Thanks again Dexter. Your awesome!

Review 28 (2021-06-18 - Rating: 5)
I reported a problem to my home warranty company and this is who they assigned to fix my issue. I am so happy about that. They were out within 24 hours of my report/call of a problem. My water heater was fixed in a timely and efficient manner and Steve their new tech was professional and polite. I will recommend this company to anyone who asks.

Review 29 (2019-08-24 - Rating: 5)
Blake came out late after a previous tech failed to properly install our hot water heater and left us all day without water. Blake was polite and knowledgeable and fixed the problem quickly and professionally. Would definitely use them again!

Review 30 (2023-03-11 - Rating: 5)
We had a clog somewhere in our drains that was backing up the tub. Dan came at 715a, was so very friendly and out in 45 minutes!! Awesome service from Dan!! 5 stars! 🌟

Review 31 (2021-02-13 - Rating: 5)
Matt was on time and diagnosed and fixed my problem. I had frozen pipes. He had to find where the problem was, a job in itself! He was able to use the heat gun and get the water running again. He also went to Home Depot and bought supplies to protect the pipes most prone to freezing. He was on my job 3 hours and gave me a very reasonable rate for what he did, time it took, etc!Very professional!! Very caring!!Highly recommended!! I will call him again for any plumbing needs!

Review 32 (2019-10-17 - Rating: 5)
My experience overall with Better Service has been amazing! Carrie, John and Christopher made me feel valued and went above and beyond to get our furnace in running condition so we wouldn’t be reliant on space heaters and extra layers of clothes!!! The house is comfortable and we no longer have frozen noses! Very kind people and good customer service!

Review 33 (2022-03-29 - Rating: 5)
Mr. Brian was absolutely thorough in his work ensuring our system was in the highest operational condition possible. His professionalism and courtesy was top notch. I was amazed at how much time he spent on the unit to make it as clean and functional as possible. Thank you sir for your attention to detail.

Review 34 (2022-11-24 - Rating: 5)
Better Service was thorough, patient, and instilled confidence from the start of the project and they were accessible if I had questions. I was satisfied that the job had been done properly. All were done smoothly for the price they estimated without any drawbacks.

Review 35 (2021-03-04 - Rating: 5)
We were given an appointment quickly for a non-emergency plumbing problem. They experienced an emergency and were unable to arrive at the original appointment time, however the office staff was polite and efficient rescheduling. When they arrived the service technician was polite, professional and fixed our problem. I would absolutely use them again.

Review 36 (2022-05-24 - Rating: 5)
Brian came out to do a consult on how to maximize my HVAC system and help it run to its fullest potential and talk about options for removing the humidity from the upstairs. He was on time, courteous and knowledgeable. Highly recommend. Thanks Brian!

Review 37 (2020-03-25 - Rating: 5)
We were referred to Better Service Plumbing by Home Warranty of America (HWA). Dexter and his co-worker responded to the service call and were very friendly and professional. We highly recommend their company and getting a warranty for your home. HWA and their referral companies have done very well by us (so far) and were very pleased with all the work thats been done. Thank you!

Review 38 (2020-01-15 - Rating: 5)
Blake was our technician. Our home warranty is how we learned about Better Service. Blake went above and beyond and got out air working. I had surgery and was so thankful that he took that into consideration. He kept us informed every step of the way. Very professional. Thanks so much!

Review 39 (2022-03-14 - Rating: 5)
I had a great experience across the board with the team at Better Service! The woman I spoke with to schedule my appointment was super friendly, and the HVAC contractors who worked on my system were knowledgeable and accommodating. Highly recommend!

Review 40 (2020-01-03 - Rating: 5)
Dexter was truly amazing! He was so polite and kind. Though it took longer than expected (I didnt mind at all as it was no fault of his,) he reassured me of everything and did such a fantastic replacing our toilet. He made sure everything was clean, neat, and even went above and beyond to meet our satisfaction. I cant reccomend these guys enough!

Review 41 (2022-06-08 - Rating: 5)
My service provider through my home warranty brought me to them but was not expecting such great service! Highly recommend them and Brian specifically was GREAT! Would 100% use them again because of his professionalism and work ethic alone!

Review 42 (2020-01-15 - Rating: 5)
Blake did a great job fixing my A/C. They provided updates as to when he would arrive and he arrived on time. He also fixed it quickly even after finding an additional issue that was beyond the original reason for servicing. I would highly recommend Better Service!

Review 43 (2022-05-04 - Rating: 5)
Brian evaluated my HVAC after we found the AC is not cooling the home. We have a refrigerant leak and some mechanical issues. Thankfully a home warranty exists and the recommended solution to replace the unit is going to happen before the heat of the summer intensifies. Great work, professional, explained everything.

Review 44 (2023-03-12 - Rating: 5)
Dan is the man! He came out tonight to look at sewage backing up into our basement. Dan quickly removed the roots, replaced the broken plumbing, and explained everything along the way. He was extremely knowledgeable, eager to help, and an absolute pleasure to work with.

Review 45 (2023-04-13 - Rating: 5)
Anthony had our house cooling again after just a few minutes. It will last until they get the repair parts to fix it for good. Thank you Anthony and Sean. You guys are the best.

Review 46 (2023-02-10 - Rating: 5)
Dan did a great job and was very professional! They were quick to get me scheduled and were able to work around my work schedule. Definitely recommend!

Review 47 (2021-02-08 - Rating: 5)
Great company. Been going to them for years. Always honest, transparent and reasonable prices. They came out on Superbowl Sunday within a couple of hours of my phone call and fixed our furnace. The tech was super nice and wouldnt even accept a tip. I wouldnt call anyone else.

Review 48 (2023-03-02 - Rating: 5)
We had a pretty nasty main line back up that was caused by some gnarly roots. Dan came out and fought tooth and nail with our dumb plumbing layout and came out on top. Appreciate the prompt service and the no quit attitude when our pipes gave him fits. Problem solved. Thanks yall!

Review 49 (2020-09-17 - Rating: 5)
Dexter is an amazing tech! Honestly, one of the best experiences I have ever had with a service company. As an employer, I would be extremely pleased to have workers like him. He puts a great face to your company.

Review 50 (2022-11-19 - Rating: 5)
Great service experience. Sean Madden was our technician. Answered my questions clear and concise. Genuinely informative with no attitude. And gave general maintenance advice. Would definitely use this service again in the future.

Review 51 (2021-09-12 - Rating: 5)
Needed to replace air conditioner, they came by and gave me a quote and was able to have everything arranged within 1 week; job done on time and working well. A follow-up made in 3 weeks’ time. Good service overall. Recommend giving them a call.

Review 52 (2020-01-19 - Rating: 5)
Sean showed up to my rental house on time and took the time to try and make the repair without trying to immediately push a new Water Heater on me. Although the water heater may be closer to the end of its life I appreciate the effort he gave to extend my current one. When the time comes for my next plumbing or HVAC repair Better Service will be getting my business.

Review 53 (2023-01-19 - Rating: 5)
I had some issues with my toilets called them to set up a appointment very professional as well Sean was very professional and work fast but did a fantastic job in and out and I will be happy to recommend better service to anyone who has any plumbing issues

Review 54 (2023-03-12 - Rating: 5)
Are pipes where backed up. Dan came out to scope it. He found they where filled with roots. Dan was so helpful and quick. He explained the problem to us. Very nice guy and very helpful.

Review 55 (2021-02-16 - Rating: 5)
Our heater went out in the middle of a week worth of negative temps. Matt arrived earlier than what we were originally told, and did a great job getting our furnace back up and running quickly. We’re so grateful to have a warm house again!

Review 56 (2019-10-25 - Rating: 5)
Chris has been to my house a couple times and has always been very professional and diligent with his work. I can tell he takes pride in what he does and makes sure the job is done right. I highly recommend him.

Review 57 (2022-03-30 - Rating: 5)
Brian S came to diagnosis our A/C. He was professional and friendly entering our home. He let me know everything he was doing along the way. Would definitely recommend for future repairs.

Review 58 (2023-02-22 - Rating: 5)
Ask for Sean! Good dude, super friendly, super patient, got a fair price when other companies out there were absurd. Thanks to Sean for killin it for us and being efficient. I’ll do biz again here.

Review 59 (2022-08-24 - Rating: 5)
Technician did great work! He told me it was his second day and I would have had no idea. Replaced my disposal in about 20 minutes. Very satisfied.

Review 60 (2019-07-25 - Rating: 5)
Sean, company owner, was diagnosing a plumbing issue when our AC unit quit working. He pinpointed the problem, ECM module that controlled the blower malfunctioned. He ordered the replacement part that was covered by the manufacturers warranty and had an employee, Blake, install the new ECM after hours. First time I have used them and wont be the last. Highly recommend

Review 61 (2021-02-09 - Rating: 5)
Dexter was our service provider and he was amazing! He was so polite and accommodating and was able to fix the issue with our mater bath. We appreciate you!

Review 62 (2020-01-05 - Rating: 5)
I was sent to them from my home warranty company and they were the 3rd company they had sent to my house and it was a night and day difference between them and the other 2. it took almost 3 business weeks to get the other company to even call me back! I talked to Carrie (from BETTER SERVICES) minutes after I had gotten off the phone with hwa, and she was ALREADY DISPATCHING SOMEONE TO MY HOUSE! Great company highly recommend am doing business with again and referring to anyone needing HVAC or plumbing work. Awesome thank you BSI! 👏👏👍👍

Review 63 (2020-08-21 - Rating: 5)
Dexter was on time, professional and super friendly and helpful. He kept me in the loop as he worked and when he had to leave to purchase a special parts he called with updates! Thanks so much for the quick work!

Review 64 (2022-07-01 - Rating: 5)
Brian came out and found out why our AC system wasn’t blowing cold. He told us what the problem was, fixed it with a very professional and upbeat attitude. Job well done.

Review 65 (2021-07-07 - Rating: 5)
Great people to work with! I was given a very fair and competitive price for HVAC system. Crew was friendly and hard working. They stayed late until job was complete and done right.

Review 66 (2019-10-14 - Rating: 5)
Chris is delightful and enthusiastic about his trade. We had two issues (a shower leak and a dead garbage disposal). He maneuvered around both with ease. Very polite. Will use again.

Review 67 (2022-02-15 - Rating: 5)
This was best service we have had. Brian S was very nice and did the job above and beyond. Explained things and very thorough. Cleaned up everything. Would not think twice about hiring them again. Thank you

Review 68 (2023-03-07 - Rating: 4)
My sewer was clogged and Dan came over and used the Rooter Rotor and had the job done in about 30 minutes. He also helped there be as little of a mess as possible.

Review 69 (2023-03-04 - Rating: 5)
Dan was great and showed up after hours to replace a sump pump. Service was quick and professional and friendly. Would absolutely use again!

Review 70 (2022-02-28 - Rating: 5)
Mike was very good and thorough with his work. He got my shower all fixed up in a timely manner. I would highly recommend Mike and this company.

Review 71 (2021-09-10 - Rating: 5)
Technician responded almost instantly and was here within the hour. Pilot light on hot water tank would not stay lit. Technician quickly assessed and replaced the part required. Highly recommend!!

Review 72 (2019-09-25 - Rating: 5)
Sean can out within the allotted time frame and get me fixed right on up .... my kids are happy and I am happy that my AC is back up and running! AC is definitely a luxury!!!! Thank you very much Better Service Inc

Review 73 (2019-08-23 - Rating: 5)
Blake was able to diagnose and repair my air conditioning unit when two other service providers didn’t know what to do. This was all done in a matter of hours. Great work!

Review 74 (2020-05-20 - Rating: 5)
Better Serives in Kansas City is the best in northland heating & cooling Co. Shawn is the owner so great man . After 2 months lock down due Covid-19 . When the Kansas City let small business reopen . Couple days before I reopen my business, I find out my tankless water not work it. call him late night, the next date his come to my business, check out what is cause my tankless water not giving hot water. His call the manufactory under warranty & get the tankless replaces install early in morning as his promises it. His staff Salomon very professional technician & friendly. I will Recommend his company to everyone. This is Sonny from Xo Nails Kansas City . ⭐️⭐️⭐️⭐️⭐️

Review 75 (2020-01-15 - Rating: 5)
Dexter the service gentleman was fantastic!!He did a fabulous job and cleaned up everything. He went above and beyond. He had me turn on all water in the house to be sure everything was clear. Thank you Dexter!!

Review 76 (2022-06-04 - Rating: 5)
Brian came out to inspect our a/c unit was professional and didnt try to up sale or talk circles. He pointed out the problem and told me what could be done to fix the problem. I would recommend him to anyone that needs a/c work.

Review 77 (2020-08-26 - Rating: 5)
I had a leaky line leaking into my ceiling in my garage was contracted my Home warranty and they scheduled better service inc. Im so glad they did, Dexter showed up and quickly figured out the problem, will definitely be using better service inc. In the future for any of my plumbing needs!

Review 78 (2021-09-07 - Rating: 5)
I had furnace trouble called the office and got an immediate response they came in a very timely manner found the problem and gave me several options to repair or replace my furnace with no pressure. They were very professional and timely in doing the work, I had used them before and would do so again.

Review 79 (2020-06-25 - Rating: 5)
Tyrone and Dexter were punctual and courteous. They were diligent with the use of their shoe coverings, and resolved the issue quickly. So glad to have my kitchen sink/dishwasher back! 👍

Review 80 (2020-09-01 - Rating: 5)
Mr. Dexter was VERY polite and curiousHe informed, showed me the issues AND explained what needed to be done. He finished in a timely manner AND CLEANED up!Request Mr. Dexter I HIGHLY RECOMMEND him!

Review 81 (2020-10-07 - Rating: 5)
Dude, this company came out the same day I called for service, super friendly, super fast repair. Dexter was so professional, so nice, did an awesome job.Yo, call this place if you need help. THEY ARE THE BEST!

Review 82 (2023-02-24 - Rating: 5)
Dan did an amazing job. He displayed outstanding professionalism and knowledge. I highly recommend him for future services.

Review 83 (2022-06-10 - Rating: 5)
The staff were very helpful and worked to resolve my issues. Brian, the HVAC technician, did a fantastic job with the HVAC installation.Brian B.

Review 84 (2023-05-12 - Rating: 5)
Quick and fair price to replace fan and motor, I now have a cold house. Tre provided good service and answered my questions. I recommend!

Review 85 (2019-08-27 - Rating: 5)
Dexter is a class act! He is a gentleman at all times and very professional! You need to keep someone with great customer service skills, like Dexter! Thanks for the help, again.

Review 86 (2019-09-16 - Rating: 5)
Had a great experience with Dexter fixing my plumbing issue. Very punctual and excellent customer service, and they work with my home warranty service. Thanks!

Review 87 (2021-09-08 - Rating: 5)
I give a 5 Star rating for my experience with the crew of Better Service. Believe me with the nightmare I experienced with my new furnace and the complaints from my wife my nightmares are now over. Thank you.

Review 88 (2023-03-11 - Rating: 5)
Dan was awesome! Very good work! Was here at 715am and out in 45 mins fixing our clog.

Review 89 (2022-03-02 - Rating: 5)
Mike was very prompt and detailed. He explained everything before he started his work to ensure that I understood exactly what was wrong and how he could fix it. OUTSTANDING SERVICE! Thank you

Review 90 (2019-09-10 - Rating: 5)
They got someone out right away, and hes been a delight to work with! Very professional, very knowledgeable, and working hard to save us money while getting the job done right!

Review 91 (2022-11-25 - Rating: 5)
Tech was very polite and professional! Did a great job, cleaned up and was on time. Would recommend them to anyone.

Review 92 (2023-02-24 - Rating: 5)
Shower repair and toilet also fixed (services not listed)SEAN MASON did a professional job, very knowledgeable in all! We couldn’t be happier with the results!

Review 93 (2021-02-25 - Rating: 5)
Furnace stopped heating during the coldest days of the year! Submitted HWA claim and company promptly scheduled appointment and had furnace up and running! Highly recommend!

Review 94 (2023-03-04 - Rating: 5)
Dan came by at 9 pm and fixed our main drain through our toilet. Very friendly and professional.

Review 95 (2021-11-09 - Rating: 5)
We have worked with Sean and Better service sense 2006 and they have always taken great care of our heating cooling and plumbing issues.

Review 96 (2021-11-10 - Rating: 5)
Ive been using Better Service for my hvac needs for the past 8 years and they have always been very reliable. Highly recommended.

Review 97 (2022-05-19 - Rating: 5)
Brian did a great job fixing my AC! He was very polite and explained things to me so I knew what was going on!

Review 98 (2023-02-15 - Rating: 5)
The gentleman who came were on time, friendly, professional, and not condescending in explaining things to me. Left the sink, shower, and toilet cleaner than they were before they fixed.

Review 99 (2020-01-15 - Rating: 5)
Better Service was amazing! Blake was very polite, professional and got the air conditioning fixed fast! I highly recommend this business!

Review 100 (2020-10-16 - Rating: 5)
Dexter was very professional, friendly and explained exactly every step he had done. He was exceptional!

Review 101 (2023-04-05 - Rating: 5)
Many thanks to Kevin at Better Service for not only diagnosing and fixing the problem, but also for patiently and thoroughly answering the many questions we posed to him about it.

Review 102 (2022-09-30 - Rating: 5)
Brian was very good. Quality work and clean up after repair complete l would definitely recommend.

Review 103 (2022-05-09 - Rating: 5)
Good experience with the Better Service team. Very knowledgeable and polite. Answered all questions and made good suggestions for other HVAC issues.

Review 104 (2019-08-30 - Rating: 5)
Service was great! Was able to gwt a appointment scheduled right away. And my issue was resolved in one visit. Would recommend!

Review 105 (2024-02-22 - Rating: 5)
Jamie W. came in and got my problem fixed in less than an hour and was very helpful!

Review 106 (2023-03-08 - Rating: 5)
Toilet replacement. Good job. Dan was great! Professional and very nice.

Review 107 (2023-03-01 - Rating: 5)
Better service people came out helped problem only took about 20-30 minutes, great guy named Dan, very professional, outgoing, funny all around excellent customer service and every aspect!!!!!!🙌🏽

Review 108 (2021-03-05 - Rating: 5)
Matt came out to replace the water heater. He was very informative, efficient, and friendly. Would highly recommend!

Review 109 (2023-02-08 - Rating: 5)
Very good at doing his job! On time and easy to talk about the repairs! Would totally use again!

Review 110 (2019-08-30 - Rating: 5)
Dexter showed up on time and did an amazing job. I would definitly recommend this company to anyone in need of a plumber

Review 111 (2020-06-23 - Rating: 5)
Very professional. Had a great experience with Dexter fixing a plumbing issue, went above and beyond.

Review 112 (2021-06-16 - Rating: 5)
Matthew Cornwell was very professional, he came to fix the air conditioner and did that, He was very quick, professional, and courteous.

Review 113 (2019-09-24 - Rating: 5)
Had a great experiences with the tech Blake, he helped and explained so well with a great attitude. Really appreciate it.

Review 114 (2022-01-04 - Rating: 5)
Dexter did a great job fixing the problem. He is professional, knowledgeable and prompt. Thank you

Review 115 (2019-09-10 - Rating: 5)
Dexter from Better Service Inc. was professional and worked incredibly hard to fix our drain problem. I would highly recommend.

Review 116 (2023-02-10 - Rating: 5)
Dan was awesome, love the work and job he did. On time.

Review 117 (2020-08-19 - Rating: 5)
Dexter is so wonderful to work with. This company is absolutely amazing as well. Great work and very professional.

Review 118 (2024-07-19 - Rating: 5)
Lloyd did a great job!

Review 119 (2020-10-14 - Rating: 5)
Matthew is professional on his work...I prefer him if i have any Plumbing issues in Future.

Review 120 (2024-03-22 - Rating: 5)
Nico was great. Got our hot water heater taken out and put a new one in fast. Very polite and knowledgeable

Review 121 (2022-04-26 - Rating: 5)
Brian did a great job performing preventive maintenance on our HVAC system.

Review 122 (2020-01-15 - Rating: 5)
Blake was on time and did a great job. I appreciate this company and the service they provide.

Review 123 (2020-10-12 - Rating: 4)
Professional and thorough. They tried to find solutions and examine the entire heating unit before making decisions. Recommended.

Review 124 (2022-12-06 - Rating: 5)
Very respectful of the house moving the new water heater in and the old one out. Very professional and on time.

Review 125 (2023-03-06 - Rating: 5)
I must say, this young man was dressed well! A first indication of quality. He worked hard and left clean! I’m just shouting, Yes what a pleasure!”

Review 126 (2024-01-16 - Rating: 5)
These folks are great! They had to come behind a previous plumber that put 2 holes in the wall then ghosted me. Very professional and NICE! Cleaned up after themselves etc.

Review 127 (2022-02-27 - Rating: 5)
The technician was very knowledgeable very professional and explain the process to me they will forever be my plumbers

Review 128 (2021-09-16 - Rating: 5)
Professional service, fast and efficient. Had all parts needed, no delays at all. I highly recommend this company.

Review 129 (2020-01-15 - Rating: 5)
Blake was very professional and did a great job in a timely manner..

Review 130 (2023-11-22 - Rating: 5)
OMG!! THIS COMPANY IS AWESOME, BETTER SERVICE CONTINUES TO GIVE QUALITY, HONEST AND COMPASSIONATE SERVICE. CARRIE, BRYAN,DEXTER AND ALL THE OTHER TECH ARE TOP OF THE LINE AND VERY RESPECTFUL AND POLITE THEY SHOW THEY CARE. THEY HAVE ALWAYS BEEN MY GO TO WHEN THE OTHER COMPANYS THAT MY HOME WARRANTY SEND OUT, MAKE A MESS OF THING OR DONT DO A COMPLETE JOB. I JUST REQUEST BETTER SERVICES AND THEY HAVE ALWAYS SHOWED UP ON TIME AND SHOWED OUT...FIX THE PROBLEMS AND WILL TELL YOU IF YOU REALLY NEED SOMETHING FIXED. I HAVE BEEN DOING BUSINESS WITH THEM FOR OVER 6 YEARS, GREAT COMPANY TO WORK WITH..

Review 131 (2019-09-24 - Rating: 5)
Fixed my outside a/c unit within 5 hours of my request. Very personable and easy to work with.

Review 132 (2022-05-21 - Rating: 5)
Brian did great work fixing our A/C blower motor!

Review 133 (2023-01-29 - Rating: 5)
I called several companies and this group were responsive, on time and finished the job quickly!

Review 134 (2021-11-17 - Rating: 5)
High level of professionalism. Answered all my questions and makes you feel like a special customer and not just another service call.

Review 135 (2019-10-12 - Rating: 5)
Excellent company, very responsive and follow up was outstanding! I would recommend them to anyone!

Review 136 (2023-01-31 - Rating: 5)
Great service and friendly technician. On time and took very little time to fix problem.

Review 137 (2023-03-10 - Rating: 5)
Dan was able to fix our plumbing issue for our shower after a heck of a time with two other local companies who couldn’t get the job done. He was a pleasure to work with and walked me through the options we could make. He was on time (to the minute), extremely professional, and had a ton of knowledge with our unique situation. I will recommend to friends and family and if there are issues elsewhere in the house, we will request him for the service.

Review 138 (2023-02-08 - Rating: 5)
I was very satisfied with the service I received from Dan. Thanks a bunch

Review 139 (2020-07-10 - Rating: 5)
I really appreciated the time and the professionalism of the technician (Dexter). He is a gem.

Review 140 (2023-01-13 - Rating: 5)
Just want to give a big shut out to Dexter who came to my house and identified the leak of the bathroom. Weve had other companies that came but could not fix the problem. Dexter was able to identify it. He is super friendly, patient and knowledgeable! Definitely highly recommended to anyone that needs your plumbing issue resolved!!! Thanks Dexter!

Review 141 (2023-03-01 - Rating: 5)
Dan was very good. Send him back

Review 142 (2023-03-02 - Rating: 5)
Professional and made every effort to please. Problem resolved and made even better than it was.

Review 143 (2023-05-27 - Rating: 5)
Joey came out at exactly the time he said he would. Very professional and helpful. He was able to figure out what the problem was relatively quickly, fixed it and let us know if we had any issues to contact him.

Review 144 (2022-09-18 - Rating: 5)
Main drain was clogged and the seal broke, causing nasty water gather on my basement floor. I called Better Service at 8am on a Sunday. They sent Dexter, who is the nicest guy ever. Also, very knowledgeable. He gave great advice while fixing the drain. It was all done by 10:30am. Thank you Dexter and Better Service!

Review 145 (2022-12-27 - Rating: 5)
Finding a professional that works on boiler systems can be difficult these days and I am so glad I found Sean from Better Service. Sean is knowledgeable, professional and very kind. Melissa, who answered the phone was very helpful and so nice as well. I would highly recommend this company, actually I already have.

Review 146 (2022-09-30 - Rating: 5)
The first service tech was great. Courteous, helpful, and knowledgeable. The service tech that actually installed the water heater was arrogant, left a pipe disconnected when he turned the water back on causing water to spray on the closet walls and wood floor. He did not wipe up the water on the floor or the walls. He left the cover off the water meter in the yard. The owner of the company contacted me since the posting of this review. They apologized for the above issues and assured me the matters would be discussed with the second tech that did the install. They were genuinely caring about the service I received. I would use this company again because they do care about the work their employees do! I am very satisfied with the company and how they resolved the problems.

Review 147 (2023-05-05 - Rating: 5)
Dexter, the technician, was great! He was very friendly and got the job done! We were quoted thousands of dollars for a more complicated solution to fix our washer drain from another company. Dexter fixed the drain in under an hour basically for free!

Review 148 (2023-01-02 - Rating: 5)
My warranty company sent Better Service out for a plumbing issue and we were so lucky to get Dexter! He was a joy to work with- polite, knowledgeable, hard-working - I could go on and on. We will never use anyone else from now on. Thank you Dexter!

Review 149 (2023-02-23 - Rating: 5)
Dan was very knowledgeable, friendly and fixed my leaking toilet quickly. He even cleaned up the area when he was finished. I would definitely recommend him and plan on calling with any other plumbing issues.

Review 150 (2022-06-15 - Rating: 5)
AC was blowing warm air and our house got up close to 90. Called Better Service after hours and they were able to send someone out the next day. Brian showed up on time, got right to work, diagnosed our capacitor needed replaced, and had our AC up and running swiftly at an affordable price. Brian was definitely a pros pro and I will certainly use Better Service again in the future!

Review 151 (2023-02-22 - Rating: 5)
Dan was great and informative he was able to clear a drain that was clogged and added some great humor while doing so!! I would highly recommend their service and request Dan!

Review 152 (2020-07-03 - Rating: 5)
Excellent service! I would highly recommend Better Service Inc. call them today!

Review 153 (2020-06-30 - Rating: 5)
Great service, professional and showed up exactly when they said they were going to.

Review 154 (2020-07-22 - Rating: 5)
Great companies are made up of great people and Better Services has incredible people! We called Bob Hamilton because I thought my problem was a simple one and the prices would be similar. I was given a quote of over $5k for what turned out to be a broken water heater and decided I should do some research to find a competing bid. I came across tons of positive reviews for Better Services, and when they showed up on time to give me a quote I quickly saw why they have so many positive reviews. Trent was our technician, he was professional, highly competent and quickly diagnosed our issue. He suggested some options to save us money instead of installing a larger hot water heater like I asked for, gave me a quote that was competitive and did the install the same day. He was very patient in explaining things to me, interacting with my young kids running around and cleaned up when he was done. We ended up having a question about the operation of our hot water heater and Trent came back the next day in the evening and stayed for several hours until 9 PM to help troubleshoot and ultimately make an adjustment to the hot water heater.Trent and Better Services go above and beyond in their service, do fantastic work and have competitive prices- I cannot recommend them enough!!

Review 155 (2020-05-29 - Rating: 5)
Drew was quick at fixing our issue...great response and service!

Review 156 (2022-09-06 - Rating: 5)
Brian , my AC technician was very informative & professional. He went over & above the call of duty . I cant say enough about his overall workmanship which was OUTSTANDING. I wish every technician was like Brian . 👍

Review 157 (2022-05-07 - Rating: 5)
AC broke down in this heatwave. Called Better Service and they quickly provided solutions. Within a week we had a new unit. Excellent service from all members of the team. Professional and courteous. You can trust this company.

Review 158 (2022-05-05 - Rating: 5)
Brian did a great job! He was on time, helpful, and answered all my questions. I will definitely call them again for other plumbing and electrical repairs needed around my house.

Review 159 (2022-02-14 - Rating: 5)
Sean was great with the first diagnosis of our furnace. He was able to get out same day, and figured out what was going on quickly! Great response time and great prices.

Review 160 (2020-10-27 - Rating: 5)
The tech was amazing! Came and cleaned out the sewer line to the street!

Review 161 (2020-06-23 - Rating: 5)
Yesterday, I came home from being out of town to see that my basement had partially flooded due to a clean water main break on the opposite side of my foundations wall. I called 3 companies, which provided me 3 timeframes for service: 30 days out, 3 days, and a 3-hour window the next day. Overnight, the flow of the stream had increased, and I couldnt wait any longer for assistance. Thankfully, Sean returned a call I made to them last night, and informed me he could get a technician to my house sooner, and I gladly accepted. Trent arrived within minutes, inspected the problem, and stated the leak could be fixed without tearing apart both my lawn and porch. The only issue that remained was cost, which was an estimate I couldnt afford to pay immediately because of our current social situation. He completely understood, and offered to call another reputable company that offered financing. I was absolutely impressed and shocked by his professionalism, along with his willingness to call a competitor to see if they could help me. Trents immediate knowledge of easily conquering the leak instantly, increased my trust to have him take ownership of the leak instead of someone else. Inevitably, I only chose the competition based on his personal recommendation, experience, and their ability to finance services. Ultimately, I highly recommend Trent, Sean, and the Better Services team for any services you need to have fixed. We need more people who exhibit their professionalism in our world, today.

Review 162 (2019-08-21 - Rating: 5)
Better Service Inc did an amazing job fixing my AC. Blake was polite, professional, and on time. Even the rain didn’t stop him from getting the job done. This repair was run through my home warranty and the warranty company caused a major delay in me getting service. Better Service Inc was quick to schedule an appointment for me the next day and stayed late until the job was done. Highly recommend!!

Review 163 (2022-04-22 - Rating: 5)
Brian was a life saver!! Our AC has been broken over a week and no one wanted to take the time to fix it. He showed up, introduced himself and went right to work. He found the problem right away and didn’t hesitate to begin fixing it. He made it look so easy yet no other company would fix it. I appreciate his work very much!

Review 164 (2022-05-16 - Rating: 5)
Brayan was professional fast and efficient. Thank you

Review 165 (2023-02-22 - Rating: 5)
Dan did an excellent job fixing our leak! Would highly recommend.

Review 166 (2022-04-23 - Rating: 5)
Recommend! Top notch! Brian was our technician. He identified the issue and fixed it in less than an hour. Thank you Better Service Inc, Mike and Cecilie

Review 167 (2019-08-20 - Rating: 5)
Service was very thorough. I received explanations on everything and items I could look for on my own. They weren’t trying to make a quick buck but took the time to make sure everything was running as it should. Would highly recommend to anyone.

Review 168 (2020-01-14 - Rating: 5)
I am extremely happy with how fast I got a service technician out after calling. Dexter was nice, polite, friendly and knowledgeable about the plumbing issues we were having. I will definitely call again if we need any other service!

Review 169 (2020-08-21 - Rating: 5)
Had a backup in my sewer line and Dexter came out and worked with us and was able to get it cleared in no time at all. He was very friendly and courteous. Will definitely be using this business again but hopefully I wont need to

Review 170 (2022-08-18 - Rating: 5)
Brian and Andy are awesome technicians! I have nothing but good things to say about Better Service. Thanks Shawn, Kerri and staff.

Review 171 (2023-02-25 - Rating: 5)
2-24-23We we noticed an issue with a small amount of water near a basement drain. Of course I called Better Service. Dexter was on a job so they sent another plumber. Dan was equalky proficient as Dexter. Explaining the pipe issues and snaking the drain on a Friday night! I have to say he didn’t look like a plumber! He looked like a rock star! Dan was professional, knowledgeable and personable. He told his wife Kobee coached him on how he was dressed. Spot on! My husband always asks how we got so lucky to find this company! They deliver great customer service. They all do! Thank you!!7-3-20Its July 3rd and my septic backed up into my basement last night. I was afraid I wouldnt get someone good to snake my line today due to the 4th of July holiday. I am SO happy I called Better Service and thrilled Dexter was the one they sent. He not only fixed the problem, he thoroughly cleaned up and was so sweet, easy to work with and professional. He told us we needed a part and that we could get it at one of the big box stores. When he was finishing up, he showed me that he replaced the part- saving me a trip and the time to try and find it! Amazing customer service. I saved his name and Better Service number in my phone and will not hesitate- nor should you- to use them again.

Review 172 (2021-05-31 - Rating: 5)
Matthew did a wonderful job, my air is now working properly

Review 173 (2023-02-16 - Rating: 5)
Great service! Dan was wonderful!

Review 174 (2020-09-17 - Rating: 5)
This service was quick and professional. Drew was very helpful and seemed to know his trade. I would recommend this company to anyone who wants a job done the right way.

Review 175 (2020-01-15 - Rating: 5)
Used home warranty claim and they sent me a service technician named Dexter was a very polite gentleman and great service tech. Worked very hard to get my sink at my new house up and going for my family of 7. Would recommend company, especially Dexter as tech for anyone with problems.

Review 176 (2022-09-07 - Rating: 4)
Coriell did a great job getting my sewer drain unclogged when another company had said a much more expensive repair would be needed that proved unnecessary.

Review 177 (2022-04-25 - Rating: 5)
Brian just came out and had our AC problem diagnosed and fixed within two hours! He was incredibly knowledgeable (even with our very old system) and professional! Can not recommend enough!

Review 178 (2020-06-25 - Rating: 5)
Ive had them out on several occasions. Their technician/ plumber Dexter, is not only a super nice guy hes a great diagnostician. Hell work it until its done and done right and explains everything so well and patiently.

Review 179 (2022-03-03 - Rating: 5)
Mike was great. Knowledgeable, friendly and quickly identified the problem and what needed to be done to get our bathroom faucets working.

Review 180 (2020-10-09 - Rating: 5)
Daniel is fantastic! I appreciate he took the time explain my water heater issue and was patient when I asked questions. I was also appreciative that he wore a mask. He was on time and fixed my issue.

Review 181 (2022-05-10 - Rating: 5)
Had to have them come out asecond time after they mistakenly thought they had fixed the problem the first time, but they were easy to work with and Brian did a great job fixing the problem, when it was found.

Review 182 (2020-07-20 - Rating: 5)
Replaced bath trim, did a good, job and quick.

Review 183 (2022-05-01 - Rating: 5)
Extremely professional and timely crew! Would hire again in a heartbeat - changed the furnace and water heater.

Review 184 (2019-08-15 - Rating: 5)
Blake was extremely helpful and provided a professional service for replacing my leaking water heater. Everything installed well, looks and works great!

Review 185 (2021-02-26 - Rating: 5)
Excellent conscientious work performed. Very polite and helpful. Thank you

Review 186 (2019-09-17 - Rating: 4)
Very nice and explained the problem in detail. I appreciated the hard work to get the A/C back on.

Review 187 (2019-10-15 - Rating: 5)
Chris was great! He was early and finished the job completely. He fixed the heater!

Review 188 (2020-09-09 - Rating: 5)
Drew was efficient and helpful. He deserves some accolades. Thank you.

Review 189 (2019-09-04 - Rating: 5)
They stayed with it until it was working properly ...friendly and dedicated ..very satisfied

Review 190 (2019-08-29 - Rating: 5)
Excellent job! They also participated with my home warranty so it saved us a lot of money!

Review 191 (2022-02-01 - Rating: 5)
Brian S was relentless in finding my shower cartridge in order to stop the water leakage from my faucet, which was increasing my water bill. I will definitely be using Better Services in the future.