Zoom Drain

Located in Henrico, Virginia

Address: 3514 Mayland Ct, Richmond, VA 23233, United States

Phone: +1 804-531-1128

Rating: 4.9

Services

Identifies as women-owned
On-site services
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
I had a great experience with Zoom Drain today. Clogged toilet issues are never fun but Chris, the technician they sent out for the job, was great! Chris is knowledgeable, quick, efficient, professional - even kind to my dog! The whole process took about an hour and I was charged a competitive rate based on another quote from another service. If I ever have a problem that requires a plumbing solution, I’d call Zoom Drain again.

Review 2 (2024-07-24 - Rating: 5)
They were so fast to come take a look at our overflowing drain pipes in our basement! Very fast, professional and the technician, Phillip, was amazing! No mess left behind. Figured out the problem and fixed it! Great price and great service! Thank you so so much!

Review 3 (2024-08-08 - Rating: 5)
Phillip and his crew came out right away when our main line waste drain was severely clogged. They worked hard to remove the debris and cleaned up the basement perfectly. I highly recommend, especially if you have an old house with cast iron pipes.

Review 4 (2024-02-13 - Rating: 5)
Absolutely Amazing Service. My toilet and sink were clogged. We had a competitor plumbing company come out to diagnose the problem. They claimed I had a major issue and would need a company that could use jetting technology to fix the Major problem. Absolutely terrified I called Zoom Drain as they have excellent reviews. The receptionist was very nice and scheduled a service call for the next morning. Austin and Jonah were prompt and extremely professional. They put me at ease immediately. They communicated every step of the way and had the problem solved quickly. Somehow a wash cloth got flushed. They were able to snake the drain and clear the sink too. They were extremely thorough and the price was very reasonable. I will be using Zoom Drain for all my plumbing needs! Highly Recommend!!!

Review 5 (2024-12-06 - Rating: 5)
Zoom Drain worked with my schedule, came on time, was professional and cleared the clog out. $225 for 10 minutes feels high, but it’s probably standard these days.

Review 6 (2024-02-07 - Rating: 5)
Phillip was absolutely great to work with: friendly, knowledgeable, accommodating, efficient.Our basement drain was not working and risking the health of very expensive heating appliances. I was terrified of incredibly costly repair to the pipe out to the sewer.In the past, we had other professionals quote us upwards of $6,000 for repairs. Phillip unblocked the inner basement drain with his foot (there was plastic buried under mud. It was like a sixth sense on his part that others missed). That was free but invaluable.Next he got the outside drain unclogged (it had leaf debris in it. Finally he replaced a pipe under the house for a drain that continuously blocks.All told it cost me $1000. I tell you what best money I’ve ever spent, and Phillip made the process SO easy.Thank you!!

Review 7 (2024-02-28 - Rating: 5)
Needed a quick response for a blocked drain in the kitchen. Found Zoom Drain online with great reviews. Glad to add mine here- the techs were thorough with details, kept me up to date on progress, were very clean and tidy while working, even managing their outside work in the pouring rain. We are really pleased and will use Zoom Drain again if needed.

Review 8 (2024-10-06 - Rating: 5)
Technician came out and I thought the problem was solved. Turns out it wasn’t. I called again and they were very prompt in sending someone back. The technician even called the next day to make sure the problem was solved. Very professional. I would highly recommend them

Review 9 (2023-12-22 - Rating: 5)
Wow, was I impressed! I contacted Zoom Drain around 7:30 a.m. I received an immediate response, and called the company. Justin assured me that our issue (clogged toilet) could be repaired, and he gave me an approximate arrival time. As promised, the technician Austin called prior to let us know his arrival time. He explained the process and charges; made the repair, and collected payment after having me inspect the work. The whole encounter was done in less than 25 minutes! This appointment occurred 4 days before Christmas, which explained the lack of available plumbers. We heartily recommend Zoom Drain, and will be using their service again in the future. I’d like to add that Austin was knowledgeable, receptive to our questions, and humorous.

Review 10 (2024-01-16 - Rating: 5)
We are a commercial coin laundry business and we contacted Zoom Drain with clogged drains which shut down our business. From the moment I contacted them, the reception was friendly and professional. Our technician Philip was amazing. He notified us before arriving and they quickly assessed the problem. They fixed the issue and communicated everything throughout the process. We were able to get the business running again quickly. I will definitely contact them again to handle all our business locations. Thank you Philip again for your professionalism.

Review 11 (2024-03-13 - Rating: 5)
Zoom Drain came out and got me out of a huge mess and a real jam. Phillip and the entire crew were amazing to work with. If you get Austin out to your house - you are in luck there too - hes wonderful. I have used the roto folks - they were way more expensive an didnt do the quality job I thought I paid for. Zoom is the real deal. 100%!

Review 12 (2024-02-21 - Rating: 5)
I cannot say enough wonderful things about Zoom Drain. A locally owned family business with friendly and efficient staff that make dealing with plumbing issues a breeze.My teenage children let me know, a few days later, of a backed up toilet and shower in our upstairs bathroom.After my unsuccessful attempts at solving the issue I contacted Zoom Drain.They sent out Phillip, an amazing plumber who was understanding and knowledgeable about the situation.Within minutes the toilet was flushing again and the shower was draining.Prior to the appointment we received a text message from Zoom Drain with a picture of Phillip and a brief biography so we knew who to expect at our door.Price was affordable and I would certainly utilize the services of Zoom Drain for any expected or unexpected plumbing needs.

Review 13 (2024-02-04 - Rating: 5)
Zoom Drain provided excellent service. I was in need of plumbing service due to an emergency toilet overflow and they were very responsive to my needs. Tech Phillip had great communication, explained everything to me and was beyond professional. I will definitely use Zoom Drain again for any future plumbing needs!

Review 14 (2024-05-14 - Rating: 5)
Excellent service! On time, extremely professional charged the fixed price quoted. We are going to use them again for another project. It nice to work with a company that focuses only on plumbing. The owner also follows up!

Review 15 (2023-09-01 - Rating: 5)
This was my second experience with Zoom Drain, and it was just as professional and high-quality as the first. The technicians, Kris and Austin, arrived on time, less than 24 hours after my initial call. They were friendly and responsible, getting right to work and completing the job right the first time. They still had my information on file from last time, making payment a breeze.Zoom Drain has now provided me with a level of service and convenience beyond any plumbing experience Ive ever had. I recommend them without reservation.

Review 16 (2023-08-31 - Rating: 5)
Our experience with Zoom Drain has been phenomenal. Phillip is professional, helpful, charismatic, and just an all around stand-up guy. He really knows what he’s doing when it comes to plumbing. Phillip was immediately able to act quickly, diagnose the issue, resolve it, and ensure it doesn’t happen again. We had multiple issues with multiple different systems in our home right after moving in, and Phillip was our favorite professional we worked with in resolving them.I appreciate Zoom Drain’s clear and upfront pricing - we knew exactly what the cost would be for services rendered before Phillip started work on fixing the issue, so we didn’t have to worry about if we would spend extra on a per-hour basis. We plan to use Zoom Drain for any plumbing issues they service for in the future.

Review 17 (2023-12-21 - Rating: 5)
My kitchen drain was clogged, the response was quick and I was able to schedule Zoom Drain immediately. Communication was easy and precise with the option of online scheduling. Kris and Austin are cheerful, polite, professional and knowledgeable. They were able to diagnose the problem and have it resolved quickly at a very reasonable price. I highly recommend Zoom Drain, Kris and Austin. Do not hesitate to use them. 5+ stars

Review 18 (2024-02-10 - Rating: 5)
We worked with Philip and he did an amazing job. He accommodated our tight schedule and provided a piece of mind when it comes to old cast iron pipes. Highly recommend!!!

Review 19 (2024-04-03 - Rating: 5)
I called that 9 a.m. They came out a couple hours later. The guys were friendly and professional. They diagnosed the problem, gave me a quote, and completed the job. It took longer than they expected but they honored the quote. I was very satisfied.

Review 20 (2024-06-26 - Rating: 5)
Phillip was great! He was very kind and professional. Will definitely use Zoom Drain and Phillip again!

Review 21 (2024-12-10 - Rating: 5)
The tech was very nice answer all my questions and gave me some options

Review 22 (2023-10-18 - Rating: 5)
Loved working with Phillip and his partner. They were friendly got our to the property within just a couple days of my reaching out. They arrived on time and got the job done quickly. Will definately call again.

Review 23 (2023-02-20 - Rating: 5)
I highly recommend Zoom Drain! Having an issue with your drainage lines is very stressful, but Zoom Drain was very prompt in setting up an appointment, explaining our options, and resolving the issue. Phillip previously worked at a residential plumbing contractor I used several times and when they told me he recently started Zoom Drain and referred me to him for the issue I knew I was in good hands. Phillip, Chris, and Amy are great to work with and I definitely recommend them!

Review 24 (2023-07-07 - Rating: 5)
Sticking true to their name, zoom responded to my initial service request faster than its competitors. My old, half functioning toilet was replaced with a recommended model that works very well. Service was friendly and professional. I will keep this company on tabs in case of future plumbing issues.

Review 25 (2024-01-26 - Rating: 5)
Zoom Drain was great! They were able to come out same day to clear a clogged main sewer line. Their crew was friendly and worked efficiently, would definitely recommend.

Review 26 (2024-12-05 - Rating: 5)
Easy to schedule and arrived on time. Chris, Jonah and Austin succeeded while another plumber failed to do the job to unclog the drain. I highly recommend this friendly and courteous crew.

Review 27 (2023-08-21 - Rating: 5)
Used Zoom Drain Richmond location last week for a sewer issue. Everything from start to finish went great! Booked online the appt, it had several options with a 4 hour window. A representative called and confirmed it. They came out as agreed. Kris the technician came out with 2 helpers. They listened to my concerns carefully looked at and diagnosed the sewer issue, and offered a few different suggestions. Some quick fixes, mid term and long term options. All 3 guys were so nice and helpful and didnt make me feel pressured at all for any service. I will gladly use them again and give them as a recommendation.

Review 28 (2024-01-27 - Rating: 5)
Super quick scheduling, cost estimation, and fix for the issue we were having with our toilet. The technician did an awesome job, and I highly recommend Zoom Drain! Thank you!

Review 29 (2023-12-11 - Rating: 5)
Two nice young men, Kris and Austin, arrived from Zoom Drain. They listened politely as I explained the issues I’d been having. They checked my bathrooms and then went outside, got up on the roof and in no time at all had cleared the clog. I’ll definitely call Zoom Drain if I have a similar issue in the future.

Review 30 (2023-07-04 - Rating: 4)
Had a clogged bathroom sink drain that I needed to get fixed ASAP. Through Angi, got a response back from Zoom. They were able to get to me that afternoon and get the drain fixed. They were timely, responsive, and professional. I did think the charge was a little pricey, however. But, was glad to get things flowing again.

Review 31 (2024-08-05 - Rating: 5)
Have worked with Phillip for over a decade. He always does amazing work.

Review 32 (2023-03-29 - Rating: 5)
I Hired zoom drain to assist in a stopped up commercial drain in Richmond Va. The scheduling, pre job communication, and work on site all went great. Payment was affordable and easy and transacted on site. They were able to get the drain clog removed and water flowing. Thank you Philip and Chris. Very professional and friendly.

Review 33 (2023-02-16 - Rating: 5)
The Two Technician’s were so through in there diagnosis and advised me that it was a exterior issue that underground pipes were in bad shape and it would be necessary for them to be replaced. This wasn’t a job that they could address but were so very helpful and I would recommend them to everyone I know that needs any type of work on there inside plumbing. Five start company and Owner Amy was Awesome as well as Phillip and Chris!!!! Thanks so much for your Help!!!!

Review 34 (2024-12-11 - Rating: 5)
The Technician, Kris came when expected and solved the problem very quickly. Couldn’t be more pleased

Review 35 (2023-09-26 - Rating: 5)
This is a great company that shows up on time, gives a fair price, and does the job right with friendly and knowledgeable technicians. Thanks ZD!

Review 36 (2023-10-02 - Rating: 5)
Zoom drain was quick to respond and very friendly. The cost is high but they are able to work with you. They got the block out and everything seems to be working well now!

Review 37 (2023-06-23 - Rating: 5)
Stalked the crew while they were working up the street. Despite me interrupting their work flow, the crew was professional and friendly. When I contacted them to schedule work, they were able to fit me in and handle the complex system of drains around the two buildings on site. We are already on their schedule for next year!

Review 38 (2024-02-02 - Rating: 5)
Showed up on time, had the proper equipment, and cleared out my backed-up kitchen drain in about 40 minutes. I will call Zoom Drain first with any future drain or sewer issues.

Review 39 (2023-06-13 - Rating: 5)
We had a sewer line clog at the rear of our home. It took some time to locate the line and the problem. We appreciated the time and effort of Kris and Phillip to locate the line and fix the problem. We will be using Zoom Drain in the near future and have no problem recommending them. The Scotts

Review 40 (2023-06-03 - Rating: 4)
The tech that came out was super helpful and great at his job. Unfortunately they were not able to fix my issue. It was a bit pricey but if it would have worked, it was well worth the money for the quickness of service.

Review 41 (2024-04-06 - Rating: 5)
Awesome, my garbage disposal breaks every month and I pay around $200 each time to fix, for the first time this company advised me that the garbage disposal I had was not meant for a family of my size, as much as we use it daily, they suggested an upgrade and I have not had an issue since

Review 42 (2024-10-30 - Rating: 5)
Very professional, very friendly, and upto date with plumbing technology.

Review 43 (2024-07-23 - Rating: 5)
Highly recommend Zoom Drain. I got a last minute estimate for a French drain at a competitive price. I was under a time crunch and they did a fast clean install. Phillip is friendly and professional.

Review 44 (2024-10-06 - Rating: 5)
Amy and Andreas were great !!

Review 45 (2023-06-20 - Rating: 5)
I hired Zoom Drain to replace old pipes under house. They did a wonderful job. Would hire again for other plumbing needs. Thanks

Review 46 (2023-11-28 - Rating: 5)
Very happy with our service. The gentlemen that came out were excellent workers and extremely polite. We would highly recommend them!

Review 47 (2023-06-22 - Rating: 5)
Phillips knowledge gave me confidence in Zooms ability to do the job right. Ill definitely use Zoom if I need help with my drain again.

Review 48 (2023-06-24 - Rating: 5)
We had a toilet running right before putting our house up for sale. They came out quickly and repaired quickly while staying in my budget. Fantastic

Review 49 (2023-12-28 - Rating: 5)
Great experience with Kristopher and Austin - they were prompt, communicative throughout and provided A+ service.

Review 50 (2023-06-06 - Rating: 5)
Our cast iron pipes clogged up the kitchen sink. Zoom Drain came out on Memorial Day and fixed it right up. I recommend them!

Review 51 (2023-06-25 - Rating: 5)
Zoom Drain did a great job of replacing some of the plumbing pipes under my house. They were efficient and professional

Review 52 (2023-08-15 - Rating: 5)
We have a Condo association that consists of 3 units. 1 unit was always having drain leakage due to outside roots. Zoom Drain identified where the leak was and gave us the information/pictures we needed to engage the City of Richmond. Thanks Zoom Drain!!

Review 53 (2023-03-22 - Rating: 5)
I was able to get service in less than 24 hours. The issue of a whole house clog was fixed in less than 2 hours, and the cost was about the same as the other folks who could not resolve it in 4.

Review 54 (2023-01-06 - Rating: 5)
It was seriously such a good experience using Zoom Drain. From our first interaction to the job being finished. I will definitely be using these guys again.

Review 55 (2023-06-03 - Rating: 5)
Technician was professional and courteous. He arrived on time and texted in advance of arrival. He explained everything he needed to do.

Review 56 (2024-05-22 - Rating: 5)
Fast and reliable, even did another emergency while they were there.

Review 57 (2023-11-15 - Rating: 5)
My Technician explained everything he was doing every step of the way! I highly recommend Zoom Drain.

Review 58 (2024-07-03 - Rating: 5)
Great work clearing 116 year old floor drain! Professional, explained all, fantastic customer service!

Review 59 (2024-03-28 - Rating: 5)
Very knowledgeable technician and fixed the problem by replacing an air valve. And I thought it was another clog!!

Review 60 (2023-10-17 - Rating: 5)
Very communicative and quick. I felt like they addressed everything and resolved the drain stoppage quickly.

Review 61 (2024-03-14 - Rating: 5)
For my in the schedule same day- friendly, fast and affordable

Review 62 (2023-08-05 - Rating: 5)
Very pleasant, efficient and knowledgeableI had had two other people come without successfully solving problemFive stars anytime

Review 63 (2024-03-08 - Rating: 5)
Such wonderful service. Detailed and thorough explanations. Great personality

Review 64 (2024-04-16 - Rating: 5)
Excellent experience. Quick emergency service. Tech was great to work with. Answered all questions. Found root cause. I would definitely recommend.

Review 65 (2023-08-28 - Rating: 5)
Technician was onsite to look at job last week. Awaiting estimate for work.

Review 66 (2023-11-29 - Rating: 5)
These guys were quick to respond and helpful. Will continue to use them for my drain/Sewer related needs.

Review 67 (2024-01-23 - Rating: 5)
The team at Zoom Drain did a fantastic job after installing a clean out on my 1950’s home sewer line and running the jetter through to finish unclogging the line 70-80 feet to the street side. Thanks guys for a great job and being so personal and easy to work with. (And the dogs loved having you guys around!)

Review 68 (2024-02-26 - Rating: 5)
Their guy Phillip showed up on time, was up front about pricing and took care of business quickly and professionally at our small restaurant. Much different experience than the last visit from RotoRooter, who we used to use but definitely not anymore. Zoom will definitely be our new go to!

Review 69 (2024-02-07 - Rating: 5)
Very professional and did a good job will hire again!

Review 70 (2024-03-08 - Rating: 5)
Zoom came out same day and got the job done! Some how cleaning towel got in washer drain! But very respectful young men done their job well! Very much recommend Zoom!

Review 71 (2023-10-19 - Rating: 5)
Technicians were helpful and friendly but the service was too expensive for my budget.

Review 72 (2023-11-28 - Rating: 5)
Very flexible and responsive with scheduling. The technician was helpful and thorough with his evaluation. The best part is there is no service fee so when he concluded his evaluation and didn’t recommend any service to be done the visit didn’t cost us anything whereas another plumbing service would have charged just to tell us we wouldn’t need any work done.

Review 73 (2024-04-23 - Rating: 5)
At 44 years old, this may be the 4th review Ive ever written, but I must! I need to send a special thanks to Jonah, Austin and Chris.When I called zoom drain, I already had 3 estimates for the same work from other companies. The price ranges were $1700 -$4600, but when these guys came they took their time to properly access the situation, regardless of what direction I was trying to push them in. They worked one whole day, told me to wait a few days and they would return to see if what they were trying had worked. These guys came back, fixed my problem without opening my walls and then charged me a grand total of like $400 bucks!They came to my home twice and they knew that I was willing to pay a lot more money but they didnt even try to take advantage.That quality is very hard to find in a company these days!Thank you guys and thanks to the owners for taking the time to get the right people working for you!Chris

Review 74 (2024-02-13 - Rating: 5)
Zoom Drain of Richmond did a fantastic job. They were on time, called with details and were able to fix our drain issues that day. I will recommend them to anyone and definitely be calling them if I need any plumbing assistance in the future.

Review 75 (2022-12-29 - Rating: 5)
Phillip & team were awesome, great job unclogging sewer main

Review 76 (2024-03-04 - Rating: 5)
Great job, professional, timely, and reasonably priced.

Review 77 (2024-04-15 - Rating: 5)
The Technician from Zoom Drain was very knowledgeable and helpful. He came on Sunday and the price was very reasonable.

Review 78 (2023-06-25 - Rating: 5)
Worked very hard and was able to fix the drain problem! Highly recommend!

Review 79 (2023-08-22 - Rating: 5)
The plumber I have used twice before was on vacation last week. He returned my call and recommended Zoom Drain. Im glad he did.From the initial call with Amy to the onsite Techs (Christopher and Austin) explaining what was going on and how much it was going to cost, everyone was friendly and professional.The cost was also in-line with the cost of reputable plumbers I have used in the past. (Way cheaper than M and Sons).I plan to recommend these guys to neighbors and friends.

Review 80 (2023-08-08 - Rating: 5)
Very professional explained what they were going to do definitely will use again

Review 81 (2023-12-12 - Rating: 5)
Kris and Austin were the only ones, out of 4 plumbing companies to figure out the problem and take care of it. Professional and informative. Made sure area was clean after work was done.

Review 82 (2023-07-15 - Rating: 5)
My main sewer line was blocked. They came the same day I called and were courteous and professional. They could not clear the drain that day, but returned the next day and got the drain cleared. Even though they used several different methods to clear the drain and the job took much longer than usual, the charge was the same as originally quoted. I was very pleased with the company from start to finish and recommend them without hesitation.

Review 83 (2023-12-28 - Rating: 5)
Fast service when needed ! Great people very attentive to our needs will definitely refer friends and family!

Review 84 (2024-04-01 - Rating: 5)
Excellent service and I will recommend to others.

Review 85 (2024-02-22 - Rating: 5)
Thorough, professional, and friendly- would highly recommend!

Review 86 (2023-08-25 - Rating: 5)
The guys were great and got the job done

Review 87 (2024-03-02 - Rating: 5)
They did a fantastic Job !

Review 88 (2023-06-18 - Rating: 5)
Zoom Drain came to check our shower clogged drain, they use their camera to find the problem before performing the work. They were very professional, informative, honest and affordable. I would recommend them to everyone.

Review 89 (2023-07-21 - Rating: 5)
Good quality, fast service and (most importantly) our plumbing drain was unclogged and the bathrooms work well now!

Review 90 (2023-06-02 - Rating: 5)
Great experience start to finish! Very knowledgeable and professional. Highly recommended

Review 91 (2023-07-22 - Rating: 5)
Ask for Phillip. He is friendly and helpful. A+ service.

Review 92 (2023-06-23 - Rating: 5)
Plumbers were very professional and took time in going over what they had found while scoping our sewer line. They made recommendations about how to proceed moving forward.