True Blue Plumbing and Heating INC.

Located in Hanover, Massachusetts

Address: 33 Rockland St #6, Hanover, MA 02339, United States

Phone: +1 800-649-5574

Rating: 4.9

Services

Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-28 - Rating: 5)
From the office manager through to every technician, True Blue demonstrates accountability and care for their customers around the clock. They understand that major appliances are an important part of both a homes value and any homeowners sense of safety and comfort.True Blues consistent availability, quality of work and ongoing support are unmatched in the region.

Review 2 (2024-08-03 - Rating: 5)
Had a great experience with this company when my hvac needed repair. They were transparent and communicative the whole time and did the job the right way. Thank you!!

Review 3 (2020-01-15 - Rating: 5)
True Blue Plumbing & Heating was exceptional to work with! We replaced our old oil furnace and hot water system with new gas systems after getting the gas line brought to our house. Steve and his crew were terrific. They did the work over the course of 3 cold January days and sequenced everything so that we were not without heat or hot water for any noticeable length of time. They showed up at 8am when they said they would, they cleaned up after the work areas at the end of each day, the took care of the inspections with the city and National Grid and they were willing to answer all of the questions that we had about running and maintaining these 2 new systems. Karen, in the True Blue office, guided us through the MassSave loan process too. I would highly recommend True Blue Plumbing & Heating to anyone in the South Shore!

Review 4 (2024-03-12 - Rating: 5)
Ive dealt with True Blue for years. During this time theyve handled several big house projects for me without issue. Staff is always friendly and the owner stands behind his work. Thank you!

Review 5 (2024-01-31 - Rating: 5)
Outstanding installation of our new steam gas heating system with attached radiant heat. Many thanks to Mike and his team of Katrina, Nicole, Alex, Brian and Jake. Extremely professional and trusting.As you know this was an emergency situation, our burner died and Mike was at our house immediately to make suggestions. This was last Friday and Mike coordinated a Tuesday installation.Great team. Many thanks.

Review 6 (2023-11-26 - Rating: 5)
The kind and efficient office staff scheduled us with emergency service when our heating system had stopped working.The professional and experienced technician, Nick, fixed our heating system, and was very kind and respectful. He explained each step of the procedure and was very patient, when asked questions. Their pricing was extremely fair, even in an emergency situation. I give this company 5 stars and highly recommend them to those in the community.

Review 7 (2024-12-09 - Rating: 5)
My furnace stopped working (in December). It was actually blowing carbon monoxide instead of heat so you can imagine my terror. True Blue was able to get right over, stop the carbon monoxide, and get me a new furnace within 2 days. Everyone is so nice to work with and the basement was cleaner when they left than when they got there. I would absolutely recommend them.

Review 8 (2023-11-14 - Rating: 5)
We have used True Blue several times over the years. Great customer service, fast, and quality work. If you are in need, this is the team to call.

Review 9 (2018-10-31 - Rating: 5)
We bought an older house this Summer, and, of course, soon discovered many things wrong with the chimney, plumbing, furnace, etc. We set about finding companies to deal with all of this and more.After discovering a leak in our sewer line in the basement, we called a recommended plumber, who did not return three calls. We researched other plumbers, and found True Blue Plumbing. Their reviews were good, so I called. The great experience started when their office receptionist, Karen answered the phone, and was immediately responsive, helpful and reassuring. This excellent experience continued as plumber Mike arrived, looked at the problem. He needed to return with parts. He replaced the needed part, cleaned out the line and cleaned up the space before leaving, to look better than it had before. He also recommended a couple of additional things we could do in the future.True Blue is a keeper company, and we are *very*grateful that we received no response from the first company we called! Thank you!

Review 10 (2015-11-30 - Rating: 5)
I was very impressed with True Blue and highly recommend them. When my gas furnace malfunctioned, I needed to find someone to come out and fix it. As a new homeowner, it was the first time I have needed a plumber / HVAC technician and so I was a new customer when I called. Steve was at my house just a few short hours later working on it. When a part came in sooner than expected, be came back out on a weekend to finish the job earlier than expected. Steve and the man working with him were both very professional and courteous, and did not leave until they were 100% satisfied problem had been rectified. I will absolutely use True Blue for all future HVAC and plumbing needs.

Review 11 (2017-08-07 - Rating: 4)
I think Mike and Scott did a great job. My kitchen sink was clogged very badly but they were able to trace the drain to the main line and clear it out. Im glad he was able to solve it. They also replaced my water valves in the bathroom and fixed my loose toilet.Steve is receptive and will call you back if you have any questions.The only issue that prevented me giving 5 stars was that at the end the bill was not itemized.Didnt know how the final total was calculated so it did not allow me to check for any mistakes at the time of payment.

Review 12 (2021-07-01 - Rating: 5)
From the moment you get on the phone with Karen you are well taken care of. She senses the urgency of not having hot water and in spite of being slammed she finds a way to get someone out to you quickly. My instahot system failed and needed to be replaced as it was 12 years old . They were able to get me a replacement and get it installed quickly . All the people who came out here Pete who did the initial assessment and then Mike and Joe who did the install were as courteous as you could ever hope for . they quoted 4 hours for the job and got it done in about an hour. Pricing was fair and very upfront. Contractors are always a challenge and plumbers more so, but these guys were amazing top to bottom.

Review 13 (2021-10-24 - Rating: 5)
Steve is a consummate professional who is reliable, trustworthy and skilled. I highly recommend him. He has been a great resource for me.

Review 14 (2022-10-02 - Rating: 5)
This is a small business that is all about his customers. Excellent service and takes pride in the work and does it the way it should be done.

Review 15 (2023-03-30 - Rating: 5)
Wonderful experience from start to finish. Very responsive, skilled and professional. I would highly recommend to anyone!ThanksPeter S.

Review 16 (2015-09-26 - Rating: 5)
Steven of True Blue Heating definitely rises to the name of his company.True Blue was recommended to me through my community blog. He amazed me immediately as he returning my first call to him within about 30 minutes. Listened very carefully to my concerns and immediately scheduled an appointment for the next morning. He called to let me know he would be at my home in 10 minutes.He is extremely knowledgeable about steam boilers and intimately knew my 40 years steam boiler and it curious oddities. With an hours work by he and his associate he brought me up to speed on the workings and possible issues with my 40 year old boiler.Together Steven as Coleman his associate renovated and restored my boiler to tip top condition for its age. Instead of my having to purchase a brand new boiler for about $7,000.00 his visit and advise cost me $250 for two men working on revitalizing my 40 years old boiler to best possible condition for the coming window season.If you need a Gentlemen, Knowledgeable, a Great Communicator and a man of his work for plumbing and heating in the Boston area I can highly recommend Steven of True Blue.

Review 17 (2021-02-26 - Rating: 4)
Very nice gentleman came to the house, he was appropriately dressed for Covid and social distanced, he took a few notes down and a few pictures of my furnace. They got back to me via email to give me an estimate.I was very pleased them.👍

Review 18 (2017-04-03 - Rating: 5)
Professional, reliable, friendly and very helpful. Great Team.

Review 19 (2017-02-21 - Rating: 5)
I have just retired and in the process of updating some major appliances. I called True Blue for a quote on a new heating system. They were excellent in aspects such as appointments and returning messages, and they call ahead of the appointment and let us know they’re coming. The new system looks great and we just got a gas bill and it was almost half of what we were paying. I expected the new system to run better than the old one what I didnt expect was the attentiveness after it was put in. After the appointment, Steve called us to see how everything was running. They took the time to answer my questions. They never batted an eyelash and they did everything they said they were going to do from the beginning to end. I was very satisfied. More companies should do business like that.

Review 20 (2018-01-10 - Rating: 5)
After numerous phone calls , we hooked up with Steve and his crew. We will be customers forever. They are, without a doubt, the most professional company to work with. We had no heat in various parts of the house for 9 days and they worked diligently to get it back on. They also fixed three broken pipes. Thank you True Blue Don’t take this personally but I hope to never see you again unless it’s to buy you a beer. !!!The Mulligan family

Review 21 (2020-08-29 - Rating: 5)
Professional and knowledgeableto the pointsolved the problemmade the repair quickly *****

Review 22 (2019-10-31 - Rating: 5)
Very nice people! Highly recommend

Review 23 (2023-01-30 - Rating: 5)
Dependable.

Review 24 (2025-01-10 - Rating: 5)
True Blue installed a new gas furnace and central air conditioning system in my home and the quality of their communication, customer service, knowledge, expertise and work ethic was all at a 5-star level. From the people who answered the phone to the technicians to the managers, everyone was professional and did their work well. After the installation, I had some questions, and they didnt hesitate to come back and walk me through some technical points so I understood everything. Its not very often nowadays to find such a competent, skilled, productive crew of people who clearly enjoy their job and their coworkers. In addition, the team members were complimentary about the management of the company. Its nice to see companies that treat their employees well, and that was reflected in the quality of their work. And they all are just really nice people! Id hire them again in a second.