Austin Plumbing & Heating

Located in Franklin, Massachusetts

Address: 275 Washington St Unit 7, Franklin, MA 02038, United States

Phone: +1 508-446-5951

Rating: 4.9

Services

Online estimates
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-30 - Rating: 5)
When I returned from vacation my heat was out. I had a copper water line that burst. I called probably six or seven Heating/Plumbing companies. Austin Plumbing returned my call scheduling a service call. When arriving both men introduced themselves. I explained problem to technicians. They evaluated the situation, repaired copper water line and removed air from water lines. My heat was on. Thanks Austin Plumbing & Heating.

Review 2 (2024-12-12 - Rating: 5)
Jim was quick to respond as well as to provide service (capping a no longer used kitchen gas line). Great communication overall and reasonable rate. Would use again and recommend!

Review 3 (2024-11-07 - Rating: 5)
I found a leak from the upstairs bathroom after the shower was used and Marc and Dave came out same day and fixed the issue. They also looked at some additional plumbing work that is needed. They were very professional and personable. I highly recommend.

Review 4 (2024-12-12 - Rating: 5)
Austin pluming was great. We had a new stove. Someone was there on time to shut off the gas and the next day to hook the gas I would use them again.

Review 5 (2024-12-03 - Rating: 5)
Austin Plumbing has been my go-to for years. Always responsive, thorough, and affordable. Highly recommend.

Review 6 (2024-05-25 - Rating: 5)
This is my third time using Austin Plumbing. First, the company’s prices are very reasonable and fair. Second, the technicians are courteous and finishes the job in a timely fashion. Third, they are punctual. It drives me crazy when i have to work around other service providers’ time schedules. Overall , i would highly recommend this company.

Review 7 (2024-03-12 - Rating: 5)
Very organized. Great communication via text and email.Dave and Mark were careful, thorough, and able to resolve minor obstacles smoothly. Super nice. They did a great job with my sink and disposal connection!Very impressed with Austin plumbing!

Review 8 (2024-07-23 - Rating: 5)
Great job. Came quick, diagnosed the issue and fixed it within an hour. Very easy to do business with.

Review 9 (2024-05-04 - Rating: 5)
Placed an emergency call to several Plumbers in the local area! Another Plumber recommended Austin Plumbing! When I called, the customer service person was very pleasant, patient and helpful! They were able to arrive in less than 90 minutes! The problem was solved within an hour by Marc and Dave! Thank You for your expertise and for coming short notice on a Friday afternoon! The bill was less than expected as a bonus! We highly recommend Austin Plumbing and Heating!!! 💦👏🏼👍🏼😊

Review 10 (2024-03-22 - Rating: 5)
Very happy with the work done by Austin Plumbing & Heating at our house yesterday. Would heartily recommend them as they put in 2 new toilets, replaced a shower head and replaced 2 outside faucets. Very professional and courteous as well as a reasonable price.

Review 11 (2024-08-01 - Rating: 5)
The reply was quick. From initial call, some one arrived on site and issue resolved was mere hours!

Review 12 (2024-03-28 - Rating: 5)
I called and one hour later the plumbers where here and within 2 hours they fixed the problem with my boiler and I have a warm house again. Great people, very professional and friendly. Will only call them with any plumbing problems I have

Review 13 (2025-01-03 - Rating: 5)
Quick response, tidy & professional work, and reasonably priced. I highly recommend Austin Plumbing & Heating!

Review 14 (2024-06-18 - Rating: 5)
I can’t say enough about Auston Plumbing and Heating! Super professional, my plumbing issue was fixed very quickly. Highly skilled, I won’t use anyone else.

Review 15 (2024-03-01 - Rating: 5)
Jim, Mark and David were awesome! Came right out when we had a propane leak and then even came back after hours when we need more assistant! Highly recommend

Review 16 (2024-01-09 - Rating: 5)
The issue appeared to be a water heater leaking uphill. Problem solved a now a new water heater installed. Work was professionally done in a timely manner. Dave and Jack were punctual, professional, patient, and cleaned up after themselves. They make a fine representation of your company. I would call the back for any future plumbing needs.

Review 17 (2023-08-03 - Rating: 5)
Jim Austin and his crew were excellent. Jim quoted a new hot water system and water filter within a day of our request. He scheduled both jobs the same week and arrived on time and completed the jobs quickly and professionally.If you are looking for good and reliable plumbing and heating work, I recommend Austin Plumbing and Heating without question.

Review 18 (2023-01-23 - Rating: 5)
Very prompt courteous service done in a timely manner by experienced professional. Bill was very reasonable as well. Will definitely call them for future work. It was my first experience with Austin Plumbing and a very positive one from start to finish.

Review 19 (2024-08-09 - Rating: 5)
Dave was excellent! Helpful, courteous and very professional.

Review 20 (2023-10-26 - Rating: 5)
Great job from Jim and Mark today. I thought I had a faulty pressure relief valve on a water heater. Jim was able to identify that the expansion tank had failed. After a quick stop to pick up a new tank, it was installed quickly and professional. They even replaced a cracked fitting for no extra charge.

Review 21 (2022-12-12 - Rating: 5)
Everything was awesome! Jim was great. He called me back almost immediately, and was at my house within 2 hours. I was so nervous I was going to get put on a call back list but it was awesome to hear him say ok, I will see you soon.. he was professional and reliable. I will be using him for future maintenance and service. Thanks again, Jim!

Review 22 (2023-11-10 - Rating: 5)
I was very impressed with the professionalism of Austin Plumbing. They arrived when they said they would, they were efficient and polite and even left the work area clean. I highly recommend them.

Review 23 (2023-05-05 - Rating: 5)
We ordered a warranty faucet from Moen. Jim came by when it arrived and installed it the next days. I received email notification when they were enroute, when the job was completed and receipt. Great work. I would hire them again.

Review 24 (2024-06-03 - Rating: 5)
Such a quick response and service! New hot water heater/furnace and its amazing. Thanks so much!

Review 25 (2022-11-15 - Rating: 5)
I had a completely stopped up kitchen sink. Called Austin on friend recommendation. Came early next morning. Two charming young men came and cleaned a clog deep in the pipe. Friendly, professional and attentive customer service. Highly recommend.

Review 26 (2024-01-14 - Rating: 5)
Austin Plumbing & Heat is our go to call for all of our plumbing needs! They are always quick to respond and do excellent work!

Review 27 (2024-03-22 - Rating: 5)
Austin plumbing was awesome, got to me right away when I needed it. I highly recommend them, great team!

Review 28 (2023-08-16 - Rating: 5)
They showed up on time. The two men who did the work were polite, professional and efficient. They exceeded my expectations as far as timely completion. They even cleaned up after themselves when the job was completed. Excellent service!!

Review 29 (2022-11-22 - Rating: 5)
I have called 25+ different companies requesting a repair & every single company said we would have to wait until Monday (6 days away) because of the holiday. I called & less than an hour someone was at my house & completed the repair. I’m forever grateful for the responsiveness & coming later in the afternoon to do the job. We will now have hot water for Thanksgiving! Thank you so so much!! We will definitely recommend & use this company for any future needs.

Review 30 (2023-11-09 - Rating: 5)
I use Austin Plumbing and Heating for all of my plumbing and Heating needs. They are always responsive, professional and do excellent work, while being reasonably priced.

Review 31 (2024-10-25 - Rating: 5)
Awesome work! Dave came and replaced my disposal quickly. Great guy, very prompt, efficient and neat.

Review 32 (2022-11-30 - Rating: 5)
Owner and his guys are great. I was in a pinch and they came out the same day, went through our plan of action and they followed through right away with quality work and high knowledge of their trade. I would highly recommend them to anyone!

Review 33 (2024-01-08 - Rating: 5)
Austin Plumbing corrected an improper installation of our Navien Combination boiler/water heater. They are excellent to work with.

Review 34 (2024-11-17 - Rating: 5)
They did a great job as always, highly recommend Austin plumbing.

Review 35 (2024-01-03 - Rating: 5)
They replaced the valve for the washer quickly and efficiently at very reasonable price. I would highly recommend them.

Review 36 (2023-06-20 - Rating: 5)
Jim and his team are great. They did a great job installing our new hot water heater and installing a new spigot in the back.

Review 37 (2022-12-29 - Rating: 5)
They were wonderful! Very professional and efficient. They came the same day I called, figured out the problem, came back the next day and fixed everything. I would highly recommend them!

Review 38 (2022-11-10 - Rating: 5)
On time. Neat work and I’ve used them before. Reasonable prices and friendly. Prompt service as well. Would highly recommend.

Review 39 (2024-11-04 - Rating: 5)
I’ve had great experiences with Austin Plumbing. They are friendly, very responsive, fair and do great work.

Review 40 (2024-07-09 - Rating: 5)
Fast response when hot water heater went down.

Review 41 (2023-04-15 - Rating: 5)
Service call was speedyansweing receptionst very politeMark the plumber tech that was sent out was very professional and very knowledgeable and made the repair in speedy timeI recommend this plumbing service 100%thank u

Review 42 (2024-03-12 - Rating: 5)
Lost main water pressure. Fast to respond, fast to fix, polite, fairly priced

Review 43 (2024-12-09 - Rating: 5)
Had a clogged drain. Water every where. Responded in an hour. Fix it and made sure everything was draining. Explains problem and fix. Reasonable. Does good work and cleans up after.

Review 44 (2024-05-18 - Rating: 5)
Highly recommended they came in and did the job at no time to lose !! Very supported and good communication via phone and email ,If you need a plumber give this company a call

Review 45 (2024-05-17 - Rating: 5)
I’ve called Austin twice so far. Once to fix an emergency leaking pipe and once to fix a fridge water line on the day new appliances were getting delivered. Both times I’ve gotten a quick response, they’ve come out promptly, and quickly fixed my problem. It’s been nothing but a great experience with Austin Plumbing and Heating.

Review 46 (2024-05-02 - Rating: 5)
Very responsive, professional and thorough. Completed disposal replacement in less than an hour. David the plumber who made the house call answered questions in detail.

Review 47 (2023-12-13 - Rating: 5)
2nd service appointment with Austin plumbing. Wonderful experience and fixed the problem same day

Review 48 (2023-08-24 - Rating: 5)
Timely, polite and very clean and neat with work area. Highly recommend.

Review 49 (2023-06-23 - Rating: 5)
Wonderful team at Austin plumbing and heating will always use and always recommend 👍🏻

Review 50 (2023-07-31 - Rating: 5)
Great company, Jim is extremely knowledgeable and very considerate.

Review 51 (2024-07-09 - Rating: 4)
Responsive and completed a quality install.

Review 52 (2023-12-19 - Rating: 5)
Dave and Jack arrived within 90 minutes after a call was placed to the office. Both were very courteous and professional and resolved the issue within 10 minutes.

Review 53 (2023-12-06 - Rating: 5)
Awesome job. They were fast, efficient and did a great job.

Review 54 (2023-07-26 - Rating: 5)
Very affordable and professional. I’ll use his services again

Review 55 (2024-02-02 - Rating: 5)
The plumbers were on time, polite and finished the work in a timely manner.

Review 56 (2023-11-05 - Rating: 5)
Very pleased with our experience. Would defined use again and recommend.

Review 57 (2023-12-29 - Rating: 5)
Jim was so responsive. Came the next day!!

Review 58 (2024-01-02 - Rating: 5)
Quick response and great service!

Review 59 (2023-06-05 - Rating: 5)
Installed the new outdoor spigot and a water turn off for winter.

Review 60 (2023-10-23 - Rating: 5)
Fabulous!!! I highly recommend Jim and his team!! The best.!! I won’t use anyone else.

Review 61 (2023-09-12 - Rating: 5)
Good work, prompt and courteous.

Review 62 (2023-02-07 - Rating: 5)
Jim did a great job fixing a leaking pipe to my water heater, he got back to me quickly and showed up to do the work when he said. I would highly recommend Austin Plumbing. I’ve used them a couple times now and they have been very responsive and reliable.

Review 63 (2023-06-05 - Rating: 5)
Very knowledgeable, very neat, affordable, and friendly!! 😊😊

Review 64 (2023-04-13 - Rating: 5)
Fixed my toilet, guys were nice and friendly. Pricing was a little shocking but it is what it is. Would recommend them for sure.