Benjamin Franklin Plumbing of Nashville

Photo of Benjamin Franklin Plumbing of Nashville

Located in Franklin, Tennessee

Address: 207 Century Ct, Franklin, TN 37064, United States

Phone: +1 615-656-4663

Rating: 4.9

Services

  • On-site services
  • Repair services
  • Credit cards

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-12 - Rating: 5)

    We have used Ben Franklin Plumbing in the past and always been very pleased with the outcome.Recently, my wife noticed fluctuations in the water pressure and it just seemed weaker than it should have been. Last weekend, we noticed a small leak near the house water main shut off valve and scheduled and appointment. The scheduling process was easy and the person I spoke with was very helpful.Austen arrived a couple of minutes early and is an excellent technician. He took the time to explain what was going on and the possible outcomes.His diagnostic approach was spot on and we now have a working pressure valve that doesnt leak and strong water pressure again!Since he was here, we asked about replacing our old kitchen faucet and he had the perfect replacement. We could not be more satisfied or any more happy with the outstanding work!

  • Review 2 (2024-12-21 - Rating: 5)

    Graham was early, polite and easy to converse with. He explained and addressed our challenge (leaking access point), quickly fixed and verified no more leaks with also checking under the house to ensure. Thank you for the service graham!

  • Review 3 (2024-08-27 - Rating: 5)

    I would recommend Benjamin Franklin to anyone that have a plumbing issue. The Manager Brian is very knowledgeable in his craft with years of experience. He takes his time to explain your plumbing issues and will recommend what he think would be the best route to go to resolve your issue. I will give them 10 stars

  • Review 4 (2025-01-02 - Rating: 5)

    Joe did a fantastic job advising and educating us on what would be best for our home. He was knowledgeable, friendly, and honest. We really appreciated his work and his time!!

  • Review 5 (2024-12-30 - Rating: 5)

    We called this morning because the hot water heater shorted and at 11 Gary Price was here! The old removed, the new installed! Great job, friendly, knowledgeable and professional.

  • Review 6 (2024-11-29 - Rating: 5)

    Great service today for a repair in a rental propertys kitchen sink. I was out of town, but Graham let me know he was on his way-then called to discuss the repair and tell me the cost- and then completed the job in an efficient and professional manner. Highly recommend!

  • Review 7 (2024-12-23 - Rating: 5)

    Graham arrived promptly, diagnosed problem, & quickly repaired. He was very courteous & informative. Clearly he is conscientious & extremely capable. Graham is a huge asset to your business.

  • Review 8 (2024-11-04 - Rating: 5)

    Gary was prompt, friendly and so knowledgeable. Our fix was minor, thank goodness, but he made us feel at ease and charged us accordingly. We will definitely request him again for our plumbing needs!Truly professional and we appreciated him and your organization! Thanks so much !!!⭐️⭐️⭐️⭐️⭐️.

  • Review 9 (2024-12-10 - Rating: 5)

    Had a water pressure issue, previously diagnosed. Benjamin Franklin confirmed the issue and had it fixed for cheaper and quicker than another local competitor. Also fixed an issue with a cartridge in my master shower fixture. Great service, highly recommend.

  • Review 10 (2024-10-24 - Rating: 5)

    We called Benjamin Franklin plumbing at 1 o clock this afternoon for a small emergency plumbing issue. The receptionist told us it would be a window of 4-6 pm until the technician arrived, but within 2 hours the technician was on site and ready to handle the issue at hand! Just wanted to give you guys some praise for being so quick and efficient on getting out here and getting our situation fixed! (Also Matt is an absolute boss at his job, explained everything we needed to know and set a high standard for your company)Yall have earned a customer for life!!Thanks again for the fast turn around and making my life a lot easier!

  • Review 11 (2024-11-26 - Rating: 5)

    The Ben Franklin team did a great job removing and installing a new tankless water heater and whole-house water filter. They were courteous and professional. The quality of the work was excellent.

  • Review 12 (2024-09-05 - Rating: 5)

    Zachary and his team did a wonderful job. Two days of drain and supply line replacement. All in a very tight crawl space of a 1957 home. They were thorough with the entire job. Fromm demolition, installation, clean up and hauling out of old fixtures. They did it all, in a timely manner.Also answered any and all questions we had during the process.Can’t ask for much more.

  • Review 13 (2024-12-06 - Rating: 5)

    Colton is super polite and is a great plumber. He is always smiling and on time. He repaired things in a bathroom and even went outside to check an outdoor sink to make sure the water was shut off with this freezing weather. The sink wasn’t on his work order. I will request him again with any upcoming issues I may have!

  • Review 14 (2024-09-25 - Rating: 5)

    Ryan was punctual, courteous, informative and knowledgeable! He was able to fix our issue very quickly and provide education on mitigating the problem in the future. Would definitely call him again for help!

  • Review 15 (2024-11-20 - Rating: 5)

    They came out almost immediately after we called and the technician was awesome. Explained everything he was doing in length, fixed the problem above satisfaction. I would highly recommend this company and the technician.

  • Review 16 (2024-07-30 - Rating: 5)

    Matt seemed very knowledgeable about our plumbing issue. He offered us a few different solutions so we could choose the option that worked best for us. He was able to take care of our issue at the time of his visit and did so efficiently and professionally.

  • Review 17 (2024-11-29 - Rating: 5)

    I used Benjamin Franklin for the first time today, and Graham showed up immediately, got the job done quickly, and the overall experience was fantastic! Professional, friendly, and knowledge. He even took time at the end to answer a few random questions I had. Next time I need a plumber, I know who Im going to call!

  • Review 18 (2025-01-01 - Rating: 5)

    I had problems with my bathtub.. They were working till 10 pm on New Year Eve and fixed everything. They did excellent job, very responsible and hardworking people.

  • Review 19 (2024-10-15 - Rating: 5)

    Contacted Benjamin Franklin for my annual inspection. Joe came out and was timely, courteous and professional. Answered my many questions and completed work that was needed along with explaining the process. Very pleased with the service of Joe and his professionalism.V.Jenkins

  • Review 20 (2024-12-26 - Rating: 5)

    Awesome service, very personable. Mr. Gary P. Made me feel secure and as a single lady that’s rare. Thank you for all the help Mr. Gary!!

  • Review 21 (2024-10-03 - Rating: 5)

    Ben Franklin Plumbing always shows up on time with the skills, knowledge, and tools to get the job done. They initiated today’s warrantied free maintenance on our water heater. Jessey showed me the anode rod he replaced. He explained how it works and why it has to be replaced routinely. I don’t have to worry about plumbing problems. 5 stars for Jessey and Franklin Plumbing, a reliable service.

  • Review 22 (2024-12-14 - Rating: 5)

    I am very happy with Benjamin Frankiin Plumbing and Colton Rehorn. He was on time, professional, nice and did a great job Taking out an old toilet and installing a new one in a very small half bath. He even took the very large box ,the new toilet I had order from home depot, had come in. I will definitely call them again!

  • Review 23 (2024-08-14 - Rating: 5)

    Scott from Benjamin Franklin Plumbing exceeded all my expectations! He was incredibly professional, communicative, and honest throughout the entire process. Scott not only provided clear guidance and direction on what was needed but also took the time to outline the companys background, history, warranties, and even discussed financial options to ensure our project could be completed on time. Unlike other plumbers who have tried to upsell unnecessary services, Scott was candid and never pushed for anything we didnt need. His sense of humor made a stressful situation much lighter, and he was personable from start to finish. I look forward to doing business with Benjamin Franklin Plumbing for many years to come—thank you, Scott, for your exceptional service!

  • Review 24 (2024-08-10 - Rating: 5)

    Graham has conducted himself with the utmost integrity, fulfilling his duties as a true and upright professional. His sincerity has been evident in every interaction. We eagerly anticipate the opportunity to work with him again in the near future.

  • Review 25 (2023-02-13 - Rating: 5)

    Gary did excellent work. He kept me informed and explained everything he was doing throughout the day. We had a kind of complex job but Gary worked with our equipment supplier and came up with a solution. I will hire Benjamin Franklin Plumbing for our future commercial plumbing needs.

  • Review 26 (2024-12-28 - Rating: 5)

    Knowledgeable, polite and fixed my plumbing leak quickly and had a 2 yr warranty. Will definitely use this company again.

  • Review 27 (2024-11-14 - Rating: 5)

    First time to use Ben Franklin.I could not be happier!! Gary was the best!! So personable and knowledgeable. I will be using him for all our plumbing needs!!

  • Review 28 (2024-06-18 - Rating: 5)

    New tankless hot water heaters in a day. Thanks guys. Started at 8:15 finished at 6:30. Hard working team of technicians at Ben Franklin come through again.

  • Review 29 (2024-12-17 - Rating: 5)

    Graham did a great job. He was pleasant and respectful of our property. Had our leak fixed in minutes.

  • Review 30 (2024-11-30 - Rating: 5)

    Joe arrived very promptly. He assessed the required work and completed it in no time. A pleasure to have his service.

  • Review 31 (2024-12-02 - Rating: 5)

    Colton showed up on time and was very professional. Got our water leak fixed quickly and was professional. Would definitely recommend him.

  • Review 32 (2024-06-20 - Rating: 5)

    Jose did an amazing job! He showed up early was very knowledgeable and explained everything clearly. His work is meticulous and he fixed our problem in about 2 hours. I highly recommend Jose and Ben Franklin plumbing!

  • Review 33 (2025-01-03 - Rating: 5)

    Quick response on the appointment and getting us a price the same day... Great price, gave him the job..

  • Review 34 (2024-08-15 - Rating: 5)

    Colton was very punctual. Its very knowledgeable and gave me options. He also made sure that I didnt have any questions whatsoever concerning the services or the pricing. Would definitely choose them again

  • Review 35 (2024-08-12 - Rating: 5)

    John came out to help me with a leak in the bathroom. The whole experience from calling Ben Franklin, scheduling the appt (very friendly and helpful), to the technician arriving on time, being friendly and helpful, etc was all great. Appreciated them fitting me in early on a Monday with no notice!

  • Review 36 (2024-11-08 - Rating: 5)

    Ryan does superior work! He is super nice and very professional and knowledgeable! We will always use him! Thank you so much!

  • Review 37 (2024-11-09 - Rating: 5)

    The technician was obviously extremely experienced, and knew immediately how to remedy our plumbing problem. He was professional and friendly and very engaging. He explained everything including options on how to approach the solution.

  • Review 38 (2024-11-19 - Rating: 5)

    Benjamin Franklin Plumbing was able to come to my home the same day to get my hot water heater back in business. The technician John Russell was friendly and professional. I recommend Benjamin Franklin Plumbing highly.

  • Review 39 (2024-12-18 - Rating: 5)

    The problem was much bigger than originally expected and Gary went the extra mile all the way through. I was very happy to have him as my plumber! Great job.

  • Review 40 (2024-10-25 - Rating: 5)

    Just coming back to give them another 5 star review. Such a great company to work with. They have been consistently good for year after year.

  • Review 41 (2024-09-22 - Rating: 5)

    Colton was on time. He also helped me with a possible project going forward. Really appreciate him and thankful that he was able to take care of my plumbing issue today without any issues.

  • Review 42 (2024-09-10 - Rating: 5)

    Professional and Experienced. Fixed my hot water heater in a timly manner. Showed up before my expected time earlier a d called first. Which worked out better for me.

  • Review 43 (2024-09-20 - Rating: 5)

    Jessy was punctual and installed my whole-home water filtration system in less than three hours. He also helped me flush the air out of the pipes at the end to my comfort level to make sure everything worked properly. I cant wait to taste the difference!

  • Review 44 (2024-08-09 - Rating: 5)

    We are very pleased with Benjamin Franklin Plumbing. Ryan Marx repaired the upward venting from our water heater today; he did an excellent job fixing and explaining the necessary repairs to us. Ryan was also very personable, works quickly and cleaned the work area when he finished. Great technician; great service!Ryan replaced the handle cartridges on our bathroom sink faucets- He did a great job as always, was very friendly, patient and happy to explain anything about which we asked.

  • Review 45 (2024-10-03 - Rating: 5)

    Joe did an excellent job! keeping me informed every step of the way! ill use Benjamin Franklin plumbing again!*****************************************************Graham came today ( 10-3-2024) to replace my broken faucet. he was right on time and went straight to work. Graham is a very nice person and very professional. i will use Benjamin Franklin again.

  • Review 46 (2024-09-19 - Rating: 5)

    John was great. He did a wonderful job, hes very friendly. I highly recommended them for your plumbing needs

  • Review 47 (2024-09-09 - Rating: 5)

    John is very experienced in water heater repair job. He is polite, patient, and efficient at his job, and has good suggestions. We love to have him back!

  • Review 48 (2024-07-24 - Rating: 5)

    Gary was awesome! He was so helpful and gave me such great advice. He took the time to really understand what was going on with my plumbing issue! I was grateful for his help.

  • Review 49 (2025-01-06 - Rating: 5)

    Graham was very transparent and did a great job explaining everything.

  • Review 50 (2024-12-13 - Rating: 5)

    Everyone at Ben Franklin was great! The guys that showed up to do the work were super nice and courteous, explained everything, and worked quickly!

  • Review 51 (2024-12-05 - Rating: 5)

    Matthew B was great!!!!! He was so kind and so informative. We have had nothing but great experiences with this company!

  • Review 52 (2024-09-25 - Rating: 5)

    Joe M. was prompt & excellent in investigating & then reporting to me his findings so we could come up with a plan as to all options to achieve resolution to our rental home plumbing issues. Would recommend.

  • Review 53 (2025-01-01 - Rating: 5)

    Austin did a great job. He was very helpful and professional.

  • Review 54 (2024-05-24 - Rating: 5)

    Great experience and fix! QUINTON is amazing! Had the right equipment and knowledge to fix the problem! Thank you and I highly recommend Benjamin Franklin Plumbing!!!

  • Review 55 (2024-07-22 - Rating: 5)

    Great experience! They got here within a couple hours of my call and fixed the leak...even relocating some of the pipes to relieve the pressure. Colton was respectful of our home, thorough and knowledgeable.

  • Review 56 (2023-08-25 - Rating: 5)

    We love Benjamin Franklin Plumbing and have been using them for over a year now. We request Quentin every time we have a plumbing issue. He’s honest, trustworthy, and professional. He always goes above and beyond and does the job in a timely manner. He’s also very sweet and patient with my two little ones who watch and ask a lot of questions.

  • Review 57 (2024-12-03 - Rating: 5)

    Colton not only fixed my issues quickly and professionally, he showed me exactly what the problem was and gave advice about how to avoid it in the future.

  • Review 58 (2024-08-12 - Rating: 5)

    Benjamin Franklin plumbing is incredible! Stop scrolling and call them for quality and honest plumbing work. If you can, ask to have Gary Price be your plumber. Gary is a veteran and will shoot you straight. He is not trying to upsell any kind of extra work like so many other plumbers do. He makes recommendations but never upsells. Their prices are fair and the work is guaranteed. I highly recommend s Ben Franklin Plumbing — ASK FOR GARY PRICE. You can’t go wrong. I’d give 10 stars if I could but this only allows a maximum of five.

  • Review 59 (2024-06-18 - Rating: 5)

    We had a great experience with BFP. Matt was very knowledgeable and patient. He explained everything well. We will definitely work with him again and trust him to advise us on all things plumbing for our home!

  • Review 60 (2023-10-25 - Rating: 5)

    Turned on faucet and it would not turn off. Water pressure was going full force. Called Benjamin Franklin after hours. In approx 1 he or so Dakota accessed the situation and Got the situation taken care of. He was very attentive to my concerns, very professional and pleasant to work with. Thank you so much Dakota and Benjamin Franklin staff. You always come through.VJenkins

  • Review 61 (2024-06-26 - Rating: 5)

    I was very impressed with Gary’s help and patience explaining the work that he performed while at my home. He also helped me with a couple of issues that I was having concerning my refrigerator and another bathtub faucet after he completed his service call replacing the new hardware in my guest bathroom. I signed up for a program that he told me about that will give me discounts on all future service calls. I plan to always use Benjamin Franklin on my future plumbing needs.

  • Review 62 (2024-08-22 - Rating: 5)

    He was responsible and intelligent. He fixed our problem in seconds and was very professional!! We will ask for Jessy Bowman, again! Every time!! He was the best.He fixed the valve and he installed washer and got rid of old one. Thank you!! He is personable with every client.

  • Review 63 (2024-10-21 - Rating: 5)

    Jessy was prompt, knowledgeable, respectful, and professional. We will us them again because of his service.

  • Review 64 (2024-08-03 - Rating: 5)

    Gram was great he saved the day repairing my main water line even after all the challenges

  • Review 65 (2024-06-14 - Rating: 5)

    Jose did a great job dealing with my problem. He found the issue very quickly and although the work is not finished yet, he did his part completely and now it’s onto the next step. I truly appreciate his work at my house.After Jose came, Scott Thomas came out and told me what they could do for me to fix my problem. It was a big job, but I know that it wasn’t an unnecessary job. It had to take place for my issue to be resolved. It turned into a bigger job because of an ongoing problem I had from the time I had moved in.It turned out they had to excavate into placesin my house because of two issues that were not necessarily related, but looking at the big picture, all plumbing is related.Team came over consisting of Fred Alberts, with Joey, and Mark. Overall, they did a great job and taking care of my needs. Time has yet to say whether there will be an issue after the fact, but I have confidence that these gentlemen did a good job.

  • Review 66 (2024-08-07 - Rating: 5)

    Graham was prompt and professional. He assessed my issue appropriately. I’m very satisfied with my service call.

  • Review 67 (2024-07-10 - Rating: 5)

    The rep I spoke with when I called Benjamin Franklin to schedule a water heater flushed was professional and courteous. On the day of service, I was informed via text the name of technician who will be performing the service, as well as a heads up that the tech was en route. When Matthew arrived, he introduced himself and asked if I had any questions He explained the service he will be performing for the type of water heater I have (which I learned is a commercial electric water heater). He provided recommendations on how often the flushing should be performed He again asked if I had any questions and proceeded with the flushing. Matthew was also professional and courteous. I want to say thank you to the staff at Benjamin Franklin. I will use them again for water heater and plumbing needs. PS their membership is reasonable priced which is also a plus!

  • Review 68 (2024-11-25 - Rating: 5)

    Austen was professional and expert with his suggestions for repair and his ability to make those repairs in a short period of time.

  • Review 69 (2024-06-26 - Rating: 5)

    Called at 10 and Graham was onsite by 11:30. He quickly identified the problem, provided me with a thorough explanation and cost associated then got right to work to resolve the issue.Just another positive experience with Ben Franklin Plumbing.For some groups, your experience may vary from visit to visit. With Benjamin Franklin Plumbing, ours has been a consistently positive one for a variety of different jobs.Thanks for another job well done!

  • Review 70 (2024-09-04 - Rating: 5)

    John did a great job fixing the backed up sink. Also, he answered all our other plumbing questions on other issues which may need to be addressed down the road.

  • Review 71 (2024-11-03 - Rating: 5)

    They were quick and polite..they found another problem while making the repair and took time to let me know even though they didnt have to ..showsthis company cares about you and your home.

  • Review 72 (2024-05-20 - Rating: 5)

    Quentin was very knowledgeable and honest and very thorough in walking us through our options. All around the entire staff was extremely friendly and easy to work with, and they showed up early! Communication on day of service is very thorough, I was able to receive text and emails on when the tech was going to be en route to our location

  • Review 73 (2024-09-17 - Rating: 5)

    Small business owner here, Will definitely be using B.F. for any future plumbing needs. Zach was incredibly professional and knowledgeable, and was able to address all my concerns quickly and efficiently.

  • Review 74 (2024-06-10 - Rating: 5)

    Joe Machado arrived a little ahead of schedule to fix a leak in our plumbing. He was very knowledgeable and very professional. He located and fixed the leak very quickly. He provided a lot of useful information and was meticulous in cleaning up the work area before leaving. He is definitely our go-to guy for any future plumbing needs

  • Review 75 (2024-09-24 - Rating: 5)

    Great job, quick and progessional. Worth money. Highly recommend. Installed new toilet, flange and water gasket in an under two hours

  • Review 76 (2024-01-09 - Rating: 5)

    I really really loved the tech… very polite…very professional… and courteous … If I had to deal with this plumbing service again…my request would be for Ryan to always be the one to come😄😄GOOD SERVICE AND YOU KNOW THE PRICE BEFORE THE JOB STARTS….NO HIDDEN COST….WOULD RECOMMEND BENJAMIN FRANKLIN PLUMBING TO ANYONE…

  • Review 77 (2025-01-06 - Rating: 5)

    Ive been with Ben Franklin for MANY years and have always had the BEST experiences. The people they hire are some of the most experienced, genuine, respectful and interesting people I meet. I have to be careful I dont chat so much to distract them, but theyre so sociable and kind that I enjoy (contrary to expected typical feelings) having my plumbers come. Lol Some people have said theyre pricey but I dont think theyre different than majority and you get what you pay for

  • Review 78 (2024-08-10 - Rating: 5)

    Joe Machado came quickly and was very thorough in his work, dedicated in his problem solving, and honest in his assessment. Would recommend him 100%.

  • Review 79 (2024-08-22 - Rating: 5)

    Austen was outstanding. He explained everything upfront and the process necessary to complete the job. Once we had the materials we needed, he came in and made the repairs required. Austen was professional, respectful of my home and explained exactly what he did to make the repairs. If I need repairs in the future I will request Austen.

  • Review 80 (2024-06-01 - Rating: 5)

    Joe came out. Nicest plumber ever and very skilled. He thought of a solution that another plumber didn’t which saved us at least a thousand dollars. Office scheduler was very pleasant and professional and followed up. I will definitely call again

  • Review 81 (2024-12-31 - Rating: 5)

    Austen was great. He was very courteous and kept me informed. He did a thorough check of my problem & fixed what needed to be fixed. Job well done! I have been very satisfied with Benjiman Franklin plumbers. Thanks for the good work.

  • Review 82 (2024-07-05 - Rating: 5)

    We’ve been customers for over 25 years, and we remain loyal customers because of the excellent service. The crew is extremely knowledgeable, helpful, and kind. They are professional and take care of your property. We trust them implicitly and use them for all of our plumbing needs. Today we had Ryan and Jose, and they were fantastic.

  • Review 83 (2024-07-10 - Rating: 5)

    Graham came by and did a great job replacing our in-sink garbage disposal quickly. He was extremely friendly, and left the work area even cleaner than when he got here.

  • Review 84 (2024-10-11 - Rating: 5)

    We had an emergency - leaking toilet. Ben Franklin Plumbing responded within a couple of hours and Ryan Marx assessed the problem. Unfortunately parts had to be ordered. The order was handled expeditiously and parts were received within 48 hours. Ryan was back out to the house the following morning. We have been a long time customer of Ben Franklin Plumbing and have always been exceptionally satisfied with their professionals and their service.

  • Review 85 (2024-12-05 - Rating: 5)

    He was punctual, knowledgeable, efficient and very customer service oriented. Repair job was performed satisfactorily.

  • Review 86 (2024-10-21 - Rating: 5)

    Excellent job done. Very efficient. Very neat and clean . Took a lot of pride in his workmanship.

  • Review 87 (2024-06-12 - Rating: 5)

    John from Benjamin Franklin plumbing was awesome. He was through, explained everything to me, put up with my 2 dogs who wanted to be a plumber assistant and was very fast and efficient with my repair. I would highly recommend.

  • Review 88 (2024-05-15 - Rating: 5)

    Exceptional Service Experience with John Russell’s of Benjamin Franklin Plumbing - Highly Recommended!If you’re in need of top-notch plumbing services, look no further than John Russell’s from Benjamin Franklin Plumbing. I recently had the pleasure of using their services and I am thoroughly impressed by the professionalism and care exhibited by John throughout the process. From the moment he arrived, it was clear that customer satisfaction is his top priority.John’s approach to plumbing is both meticulous and thoughtful. He not only addresses the immediate issues but also provides advice on maintaining your plumbing system to prevent future problems. His caring nature is evident as he takes time to explain each step of the process, ensuring you are fully informed and comfortable with the work being done.What sets John apart is his commitment to excellent customer service. He is punctual, responsive, and always willing to go the extra mile to ensure the job is done right. The work area was left spotlessly clean, and his pricing is transparent and fair.For anyone needing reliable and effective plumbing solutions, John Russell’s from Benjamin Franklin Plumbing is the name to trust. His expertise and dedication to customer care make him a standout provider in the field. I wholeheartedly recommend his services to anyone looking to solve their plumbing issues with absolute peace of mind.Contact John today and experience plumbing service like never before – where quality meets care and professionalism!

  • Review 89 (2025-01-06 - Rating: 5)

    Matt was awesome. Excellent work and customer service.

  • Review 90 (2024-11-23 - Rating: 5)

    Yes, he completed the work in excellent time and with very high professionalism. I thank him very much.

  • Review 91 (2024-02-23 - Rating: 5)

    Jose was awesome! He came to our rescue after we had multiple leaks in our kitchen. We had been fixing the ice maker thinking it was the problem, but he was quick to find out that it was a plumbing issue and not an ice maker issue. He was very professional and kind and did a fantastic job! We ended up having to have all the plumbing in our addition rerun. We trusted his expertise and went ahead and fixed the issue. Thank you, Jose!!

  • Review 92 (2024-12-09 - Rating: 5)

    Our interactions with Scott and the technicians were exceedingly positive. They are definite assets.

  • Review 93 (2024-11-09 - Rating: 5)

    Team did a great job even though our effort to schedule an appointment for work was not as successful as planned.

  • Review 94 (2024-11-29 - Rating: 5)

    I give Matt a 10 out of 10. Fixed our issues, very professional and double checked his work after finishing.

  • Review 95 (2024-07-09 - Rating: 5)

    I received a text that the plumbers were on their way and time of arrival. They understood what needed to be done and asked questions about locations items to be moved. It was an all day job very nice men!

  • Review 96 (2024-07-31 - Rating: 5)

    Graham was personable and explained what he was doing. I had a clog somewhere in my drain pipes and he checked out everything to find the cause. Issue was resolved!

  • Review 97 (2024-11-21 - Rating: 5)

    Benjamin Franklin was fast and professional, they were even able to get someone out earlier than initially scheduled and called to confirm. Matt was awesome! He was knowledgeable and professional, had my needs fully resolved quickly!

  • Review 98 (2024-06-15 - Rating: 5)

    Like how Benjamin Franklin Plumming sends a picture of the service tech before they arrive. Joe Machado was excellent. He came out on a very hot, humid TN Saturday to fix a plumbing issue. He was extremely nice, arrived on time and gave me two quotes (asked about replacing a fixture vs just repairing the issue). There was no pressure and he let me decide which one fit my budget at the time. He left the area spotless as if he were never there. Now I have a 2 year warranty on the parts and can figure out when the best time to replace the fixture will be. Will be calling them again if I am in need of a plumber. Definately recommend!!

  • Review 99 (2024-07-26 - Rating: 5)

    Colton is always friendly & courteous. He explains in detail about the work & makes helpful suggestions. I will always request him as long as he works at Benjamin Franklin.

  • Review 100 (2024-10-23 - Rating: 5)

    Tech was thorough and knowledgeable. I will definitely be doing business with Benjamin Franklin Plumbing due to this experience !

  • Review 101 (2024-01-20 - Rating: 5)

    Quentin was prompt, and understood our needs. He gave me my options and we discussed them. He did not try to push the higher cost one, but after I thought about it went that way. He was quick on completing the job. He was mindful of the house, wearing protective footwear before he entered. I would highly recommend Quentin and Ben Franklin plumbing.

  • Review 102 (2024-06-26 - Rating: 5)

    Graham did an awesome maintenance visit. He was very thorough and took his time. This was probably the best visit I have had.

  • Review 103 (2024-10-25 - Rating: 5)

    Joe Machado was prompt, courteous, and very professional.Plus...hes a retire Navy career Veteran 👍👍👍🇺🇲

  • Review 104 (2024-03-23 - Rating: 5)

    Joe was great! Our 1st experience with your company. I had a plumbing emergency after 5p on a Friday. I called another well known company and was told I would get a callback in 15 minutes- still waiting for the callback! I called Benjamin Franklin company number and immediately spoke with someone who set up an appointment for Saturday. The job was done with a guarantee on the work done. We will now use this company for ANY of our plumbing needs! Also, fair pricing and a club membership with great perks- a no brainer!

  • Review 105 (2024-11-20 - Rating: 5)

    Benjamin Franklin Plumbing is outstanding. Graham Robertson is both extremely competent as well as courteous . The scheduling coordinator went out of way to meet our needs. I will always call Benjamin Franklin for my plumbing needs.

  • Review 106 (2025-01-05 - Rating: 5)

    Scott Thomas was out to provide us with information regarding whole-house water filtration. It is easy to tell Scott loves his job and he connects very easily with customers/potential customers! He provided us with a great deal of information and was very knowledgeable and down-to-earth. Im very thankful that Benjamin Franklin Plumbing does a great job every time!

  • Review 107 (2024-05-25 - Rating: 5)

    Was thrilled that they were able to come same day I called for a leak from the bathtub to the floor below. Austen came out and diagnosed the issue quickly and repaired the issue immediately. Couldn’t ask for better service with upfront pricing and expectations.

  • Review 108 (2024-06-30 - Rating: 5)

    Austen did a great job! He was friendly, courteous, and careful to maintain cleanliness throughout the process. Highly recommend.

  • Review 109 (2024-10-15 - Rating: 5)

    Gary was on time, and completed the work quickly! Would highly recommend him and Benjamin Franklin Plumbing.

  • Review 110 (2024-11-16 - Rating: 5)

    Joe was AMAZING! Easily troubleshot a leak issue in my home and got it fixed quickly.

  • Review 111 (2024-06-19 - Rating: 5)

    Austin was friendly and informative during every step needed in our repair. I would highly recommend him. He was very professional, courteous, and knowledgeable.

  • Review 112 (2024-09-04 - Rating: 5)

    He was prompt, courteous, and diagnosed a problem that I didnt even know we had. Appreciated his attentiveness.

  • Review 113 (2024-03-26 - Rating: 5)

    Great service. Appointment was originally scheduled late afternoon but company called and asked if Id like to schedule that morning..and I was glad to do that. Joe diagnosed the problem quickly; told me exactly how much the job would cost and did a fine job of making the repair.

  • Review 114 (2024-04-08 - Rating: 5)

    Benjamin Franklin Plumbing is a wonderful service provider. I love that I get a text with the picture of the plumber who is coming to my house as well as a text letting me know a narrow window of his arrival. Joe was the ultimate professional and friendly as well as a very competent plumber. I asked for a quote for a project which Joe was able to do with this visit. We are very pleased!

  • Review 115 (2024-11-26 - Rating: 5)

    Rep was courteous and professional. He showed up on time.and completed the job in an efficient manner

  • Review 116 (2024-08-07 - Rating: 5)

    Carlton did a nice job as usual, professional, knowledgeable and on time. Will always continue to call and request him. Had a tankless issue that he had worked on 3 years ago and being familiar with what had occurred before was extremely helpful.

  • Review 117 (2024-06-07 - Rating: 5)

    Graham was super fantastic. He was prompt and got the work done in no time! It really was a blessing to have him work on our water heater today!

  • Review 118 (2023-12-14 - Rating: 5)

    Excellent experience! Recommended by a neighbor who had used their services. and contacted Benjamin Franklin Plumbing - asked for Graham. Ms Holt was so kind and attentive to my need, explained the process for the appointment so there would be no surprises. She was able to schedule Graham for the next day and their system kept me aware of timing of arrival.Graham showed up and was personable and respectful and asked all the right questions and inspected the water damage to determine the source of the leak - explained what he needed to do and when the issue was not clear cut - kept evaluating until the issue was discovered. Immediately fixed the issue and cleaned up prior to his departure. Kind, personable and patient. Will definitely use Benjamin Franklin again and certainly hope to call on Graham for non emergent Issues in the future. Highly recommend!

  • Review 119 (2024-08-29 - Rating: 5)

    Great visit from Benjamin Franklin and Joe today. Fixed my faucet and flushed my water heaters. Prompt and professional.

  • Review 120 (2024-08-19 - Rating: 5)

    They took care of my anxiety and answered all my questions. They had to come back and take care of an issue. Everything is fine now. Great job these guys did. Austen Goodman was my plumber and he was the nicest and very helpful to me. I will be wanting Austen for all my work. Very professional and polite young man.

  • Review 121 (2024-03-22 - Rating: 5)

    Graham was very polite and professional. He fixed our problem very quickly. He also checked on another concern I had and was able to help us figure out that we dont have a water leak. He answered all of our questions and was very knowledgeable about our situation. We will definitely use this company again in the future.

  • Review 122 (2024-12-17 - Rating: 5)

    Quick and painless. John solved my Toto Bidet malfunction lickety split and we’re back in business.

  • Review 123 (2023-12-20 - Rating: 5)

    I had the pleasure of working with Joe when we needed a new water heater installed. From start to finish, Joe was nothing short of professional, knowledgeable and extremely helpful. He arrived promptly, with a friendly and approachable demeanour. He took his time to assess the situation and provided us with some valuable advice on what type of water heater would be best for our needs and budget.Joe worked efficiently, taking care to ensure that everything was properly installed and fully functional. He clearly had a wealth of expertise and experience in his field, and we felt completely at ease knowing that he was in charge of the job.

  • Review 124 (2025-01-03 - Rating: 5)

    Ryan did a great job servicing our tankless water heater as well as answering my questions. Good, loyal company, definitely one to keep in your contacts!

  • Review 125 (2024-12-16 - Rating: 5)

    I have used Benjamin Franklin Plumbing for years and Im always happy with their service.

  • Review 126 (2024-05-30 - Rating: 5)

    Austen was great! Very friendly and concerned that he did everything right. For the couple of hours he was here, he seemed like part of the family. And he put up with me yapping my head off. So far we hear the sounds we should hear and are excited our water heater is fixed. Thanks Austen!

  • Review 127 (2024-09-27 - Rating: 5)

    Fred and his crew did an amazing job keeping our lawn in tack and saving our landscaping while digging up our cracked line. 10 out of 10!

  • Review 128 (2024-08-13 - Rating: 5)

    Joe was the best plumber I’ve ever experienced!!! So thorough, so quick and very very nice with a great sense of humor.

  • Review 129 (2024-05-31 - Rating: 5)

    Excellent service. Arrived promptly as scheduled. Service rep worked quickly and efficiently. Explained his findings and repairs. The rep was very pleasant and cordial. Very pleased with this service.

  • Review 130 (2024-11-05 - Rating: 5)

    Ryan was prompt, very professional, efficient, and courteous. I would highly recommend.

  • Review 131 (2024-06-26 - Rating: 5)

    Quick, replaced vanity shut off valve, hot side. I called Ben Franklin and they had a technician out here in about an hour. I would select 6 stars if I had that option.

  • Review 132 (2024-10-01 - Rating: 5)

    Very pleasant. Did a great job inspecting, and moving our emergency cutoff.

  • Review 133 (2024-10-21 - Rating: 5)

    Joe was polite and efficient. He did a great job.

  • Review 134 (2024-08-26 - Rating: 5)

    Me. Thomas was very knowledgeable and freindly. He explained to me different options for home water filtration

  • Review 135 (2024-05-29 - Rating: 5)

    Austen was great! Ben Franklin Plumbing is always prompt and curteous. Problem ended up being an easy fix. No crazy charges. I would recommend these guys every time!

  • Review 136 (2024-07-10 - Rating: 5)

    Very pleased with his knowledge. He was pleasant to talk to and he done a great job unclogging my sink and replace my faucet.

  • Review 137 (2024-10-08 - Rating: 5)

    Gary was awesome! Straightforward and honest... what more could you ask for!

  • Review 138 (2024-07-01 - Rating: 5)

    Ryan came today to do my annual inspection. He was FANTASTIC, engaging and all around the best! Thank you.

  • Review 139 (2024-09-27 - Rating: 4)

    He was very professional. The service was great. Thank you for taking care of the problem.

  • Review 140 (2024-01-19 - Rating: 5)

    Matt was very knowledgeable and explained everything to me in a way that I could understand! He even took the time to speak with my son over the phone explaining in detail what services were needed to repair my water heater. Job well done, he totally put this “old woman” at ease!!

  • Review 141 (2024-01-23 - Rating: 5)

    Benjamin Franklin and our tehcnician Graham were both wonderful! Incredibly fast service even during a time of many people having burst pipes from the cold, super friendly and thorough work. Definitely recommend!

  • Review 142 (2024-11-20 - Rating: 5)

    Courteous, on time and professional. We have used this company for many years as part of their monthly membership plan. John did a great job addressing two issues, both now fixed.

  • Review 143 (2024-10-09 - Rating: 5)

    Fred, Zach and the team did great work and were on time and finished early.

  • Review 144 (2025-01-03 - Rating: 5)

    Graham was very thorough and very careful with his work. He also cleaned up well as he finished. He explained his approach to the problem and fixed it.

  • Review 145 (2024-11-16 - Rating: 5)

    Had a dripping pipe within a wall. Called Friday afternoon and the very courteous Benjamin Franklin team scheduled me for Saturday afternoon. Saturday morning they called to say they could get here earlier. Joe the plumber, yes that really is his name, arrived within minutes of the call.Joe was very nice, very professional and informative. Great service - great team.I never want another plumbing issue but if I do I know I will call Benjamin Franklin and will ask for Joe.

  • Review 146 (2024-05-25 - Rating: 5)

    I was having a new washer and dryer delivery on a Sat morning . The delivery came and they denied installation due to faucets needed repair for hookup . I called and Benjamin’s Franklin had someone at my house with couple hours who did exceptional work at fair price . I appreciate this level of customer service you do not see very often anymore !

  • Review 147 (2024-03-07 - Rating: 5)

    Gary Price always does a great job for me. He is always friendly, outgoing and takes the time to answer any questions I might have. Ben Franklin is fortunate to have an employee such as Gary.

  • Review 148 (2024-04-02 - Rating: 5)

    First time using Benjamin Franklin of Franklin TN, and now I can see why they have so many 5 star reviews on the internet. Joe was a pleasure to work with. He identified the best possible option for our outdoor bibb installations and completed the task quickly and cleanly. He also performed routine maintenance on our water heater while he was out here. 5 stars+

  • Review 149 (2024-01-18 - Rating: 5)

    Fantastic service. He was quick, efficient, and more importantly fixed the problem. He was also very friendly and personable as well! Very happy with Austen and would recommend him to anyone needing a plumber!

  • Review 150 (2024-04-05 - Rating: 5)

    Matt showed up on time. Explained the job completely & the pricing which changed as the job grew, but we understand & had no problem with what he invoiced us. The problem was fixed & the employees are happy once again.

  • Review 151 (2024-05-24 - Rating: 5)

    Gary showed up at the house in just a few minutes after I called. He accessed the problem and quickly resolved it. Very professional. So relieved I called Ben Franklin as this was a rental property and I was out of town on vacation.

  • Review 152 (2024-08-23 - Rating: 5)

    Tyler was very fast, extremely punctual and got the job done right super quickly.

  • Review 153 (2024-03-29 - Rating: 5)

    First time using this company. It was recommended by a neighbor. We were very happy with the ease of making an appointment, communication and the promptness of John. Job week done. Thank you.

  • Review 154 (2023-09-16 - Rating: 5)

    I was very impressed with Quentin. He was professional, and efficient. He kept me updated as to his expected arrival, and was very punctual. He was very personable as well as knowledgeable. I will use this company again, and ask for Quentin! P.s. Im glad I joined their customer club level with club level discounts.

  • Review 155 (2024-04-12 - Rating: 5)

    Scott is an displays an outstanding balance of professionalism and friendliness. He absolutely knew his stuff and was very transparent about what we needed without upcharging us. So grateful for his services!

  • Review 156 (2024-05-03 - Rating: 5)

    Graham came out faster than originally scheduled and stayed until the job was done perfectly. 10/10 recommend graham and Benjamin Franklin! We will be using them again.

  • Review 157 (2024-05-22 - Rating: 5)

    Fantastic service as always. Quinten did a great job replacing my water heater and even went out of his way to professional attach my heater exhaust (he wasn’t even here for that)

  • Review 158 (2024-08-19 - Rating: 5)

    Gary is awesome. Good guy for the job. Would hire him back anytime…

  • Review 159 (2023-09-27 - Rating: 5)

    Gary was absolutely fantastic. He is very personable, extremely knowledgeable , and very willing to take the time to explain each and every issue using words and examples that the customer can easily understand. The professional fees are very fair and the customer can be assured that they are receiving great value for the costs. Gary is never hurried and clearly appears to love what he does and interacting positively with people. I recommend Gary Price and all of the great personnel at Benjamin Franklin plumbing with 100% assurance that the client will be pleased!Robert W. Richey, MD

  • Review 160 (2024-06-10 - Rating: 5)

    Ryan is the best professional; he is very knowledgeable, and does very good work both efficiently and effectively. I will not request another plumber unless absolutely necessary. Thanks Ryan!

  • Review 161 (2024-11-20 - Rating: 5)

    Tankless water ,,, I wanted a Noritz Dealer and repair . No Heat from my Noritz , single digit weather,, here comes Tyler again,,, he had it all fixed up and we are up and going ,so impressed with Tyler, 2nd time he has been to my home ,,that I signed another service contract,,, GOOD JOB 😁 customer service as it should brHad an issue with tankless hot water Noritz today. Excellent Service,, knowledgeable and went out of his way looking after us. I wish everyone was as attentive as Austen. Great job, very much appreciated 👍

  • Review 162 (2024-09-12 - Rating: 5)

    Tech Austen was awesome. Professional, courteous and attention to details.

  • Review 163 (2024-12-04 - Rating: 5)

    For all your plumbing needs call Benjamin Franklin Plumbing!Quick, courteous and great plumbers!

  • Review 164 (2024-01-29 - Rating: 5)

    Austen was very knowledgeable and did an inspection of my home. I thought I had a plumbing leak but was a heating and air issue! While he was here I had him replace the hoses to the washing machine since they had never been replaced since the 2007 washer was new. He was right on time and didn’t try to upsell me on anything as I hate that!

  • Review 165 (2023-11-27 - Rating: 5)

    Neal Daniels is not only a serviceman, hes an educator. I truly appreciate him taking time to teach us about our situation and taking all the time we needed to have our questions answered. Hes a very friendly, courteous, professional, fair and highly knowledgeable individual. Also, calling for an appointment during Thanksgiving weekend was a breeze! Highly recommend Benjamin Franklin!

  • Review 166 (2023-12-12 - Rating: 5)

    Scott was great! Thorough and helpful. He provided us with great information that allowed us to make the best decision for our tankless water heater. I never felt as if he was trying to “make a sale”. Rather he gave us options for us to decide. Really pleased overall.

  • Review 167 (2024-01-11 - Rating: 5)

    Very professional yet personable. Great communication between myself, their office & the service rep that was onsite. Rep explained problem & gave quote for repair service & then proceeded to do the repair. Service was quick & efficient & the repair was done all on the same day I called. Great company…will definitely use again.

  • Review 168 (2024-01-09 - Rating: 5)

    Great, quick service for two toilets in our home that suddenly stopped working!! 😵‍💫 Colton was our technician and he did an amazing job explaining what the issue was and was courteous with his service. Will definitely be recommending to friends and family!

  • Review 169 (2024-07-02 - Rating: 5)

    Chris came and diagnosed our problem for us and even though we didnt elect to have him fix the problem, he waived our service fee bc we just had some major work done from them. Chris was super friendly and took the time to give us our options and a few moments to discuss them before making a decision. Any time we have used Benjamin Franklin plumbing we have been satisfied and working with Chris was no exception! He was wonderful and was extremely kind and happy to help us. Thank you Chris!

  • Review 170 (2023-11-14 - Rating: 5)

    My hot water heater went out so I started calling around and no one could come for a few days until I called Benjamin Franklin. They came the same day and fixed it in about 2 hours. The tech was very nice and showed me the prices up front so there was no surprises. I would definitely use them again.

  • Review 171 (2024-11-20 - Rating: 5)

    Gary did an excellent job replacing an outdated outdoor faucet! Defiantly worth the call!We are very pleased with Ben Franklin plumbing. I would highly recommend!

  • Review 172 (2024-07-09 - Rating: 5)

    Graham was great! Fixed what the guys that installed my dishwasher messed up. I couldn’t be more pleased.

  • Review 173 (2024-12-26 - Rating: 5)

    Gary was very professional and did a great job resolving our plumbing issues! Thank you!

  • Review 174 (2023-04-20 - Rating: 5)

    The company had a much lower service fee than almost any other place I contacted. They were very nice and easy to work with on the phone. Gary was great! Very knowledgeable and honest. Also just a great guy to talk to in general. I was very pleased with my service and would definitely use them again.

  • Review 175 (2023-09-28 - Rating: 5)

    Scott was the ultimate professional. He came to give me an estimate on replacing an underfloor drain pipe that had a bow in it. He took the time to explain my options and did not press for an immediate decision. The reason I didnt give accolades to the question about Good Value is because of price. But you get what you pay for. Ben Franklin does very good quality work. Ill live with the price and not begrudge them their Pay.

  • Review 176 (2024-11-13 - Rating: 5)

    Gary was very friendly, knowledgeable, and professional, highly recommend!

  • Review 177 (2024-05-24 - Rating: 5)

    John was professional and very knowledgeable. He was able to quickly identify the problem with our toilets and worked diligently until the job was complete.

  • Review 178 (2024-04-16 - Rating: 5)

    Joe with Benjamin Franklin Plumbing took care of my clogged toilet in 5 minutes. He was very professional and answered all my.questions. Joe even was friendly to my dog! Great experience!

  • Review 179 (2023-11-22 - Rating: 5)

    Joe was great! He communicated well and had our best interest in mind. He fixed our issue and ensured if any other issues arose he would help take care of them!

  • Review 180 (2024-05-23 - Rating: 5)

    Gary was nice, polite and professional. He took care of our issue in a timely manner and did a great job.

  • Review 181 (2024-10-14 - Rating: 5)

    Austen provided excellent service very nice honest and knowledgable

  • Review 182 (2024-01-20 - Rating: 5)

    I am so grateful to Benjamin Franklin Plumbing for responding to my plumbing needs so quickly. When you have plumbing issues it’s panic time. They took care of me with the least amount of down time. Both Pat (with my bursted pipes) and Graham (with my broken hot water heater) were super nice and saw my problems and immediately moved to fix my water issues. I am so very grateful.

  • Review 183 (2024-11-21 - Rating: 5)

    Graham was very friendly and professional. He made it to my house in minutes after I called and did everything needed. Highly recommend Graham and Ben Franklin

  • Review 184 (2024-12-05 - Rating: 5)

    I have been using Benjamin Franklin Plumbing exclusively for several years now, and have always been happy with their service. John Russell did an excellent job of explaining things to me and fixing the problem promptly. Glad to recommend Benjamin Franklin Plumbing to anyone who asks!

  • Review 185 (2024-08-12 - Rating: 5)

    Ryan Marx did a great job replacing my gas water heater! Ryan is an excellent plumber and explains everything he is going to do and a follow up after the job was completed. He represented Ben Franklin professionally and proudly! Thank you Ryan

  • Review 186 (2024-11-05 - Rating: 5)

    Had our annual Plumbing inspection. Austen G. came in the scheduled time window. Took care of business, did an inspection, flushed the hot water heater, and cleaned out a backed up sink drain (for an additional charge) and patiently showed me how to do it. He explains very well.

  • Review 187 (2024-01-09 - Rating: 5)

    Joe was an excellent, thorough and knowledgeable technician and helped us troubleshoot our water heater woes.Benjamin Franklin promptly responded to our call for service.Highly recommend.

  • Review 188 (2024-01-06 - Rating: 5)

    Joe was on here early, very friendly, courteous, and professional. He had our problem fixed quickly. We have been using a different plumbing company in the past, but we will be using Benjamin Franklin Plumbing from now on.

  • Review 189 (2024-12-16 - Rating: 5)

    Graham was very polite and professional, taking time to respond to our concerns and questions. He even took the time to give our very friendly cat some attention. We would suggest the services of Benjamin Franklin the next time you have a plumbing need.

  • Review 190 (2023-12-01 - Rating: 5)

    Quentin arrived on time with plenty of notice. He worked efficiently and went over concerns found in my homes plumbing inspection. He was very professional and polite. He made a couple of repairs to sink plumbing as needed.

  • Review 191 (2024-11-16 - Rating: 5)

    Joe was top notch very informative and shot it straight.

  • Review 192 (2024-09-21 - Rating: 5)

    Ryan is an experienced professional who quickly repaired my dripping kitchen faucet. I always request Ryan when I have a plumbing issue. He has installed my water heater, replaced a garbage disposal, fixed running toilets, replaced toilet shut off valves, and repaired several faucets. Call Ben Franklin Plumbing and request Ryan Marx today!

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