Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning

Located in Fort worth, Texas

Address: 640 Taylor St Suite 1217, Fort Worth, TX 76102, United States

Phone: +1 817-562-7507

Rating: 4.8

Services

Identifies as women-owned
On-site services
Online estimates
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
We are having trouble with our tankless water heater. I asked Benjamin Franklin Plumbing to take a look. The tech told me before he started the estimated cost of the diagnostic. Plus, if he had to make a troubleshooting call that could cost significantly more and quoted an estimate for that. After checking/testing the water heater, he couldnt find a problem. I opted not to do the more expensive troubleshooting call. He agreed. He was kind, mannerly, and answered all of my questions. He did not push any services I didnt want or need. I have had this experience with BFP which is why I continue to do business with them.

Review 2 (2024-10-18 - Rating: 5)
Called morning time with a problem and the business came out within a few hours. Was given good estimates of several situations that might be causing my problem with no pressure to do anything that was recommended until initial work to resolve the problem was done. My service representative was thorough and explained all the possibilities that might be causing the problem I had - no water pressure in my kitchen sink. I would recommend Arthur to assist anyone that might need work done because he genuinely was interested in helping me out. He did not hurry to get through with his work but worked at a even pace to finish as quickly as he could. His explanations were most helpful for me to understand my situation and he gave me good estimates of possible future work. I thank him for his interest and concern for my problem and appreciate his good attitude in helping me out. I definitely recommend Arthur as a good technician for the plumbing field in which he works.

Review 3 (2024-10-03 - Rating: 5)
I called early afternoon, not expecting a same day appointment because it wasnt an urgent request. They had a standby appointment and let me know that if it was fixable today (parts possibly being an issue), the plumber they sent could get the job done. The plumber, Alie, was at our home in less than two hours from my initial call, diagnosed it and repaired and I felt very happy with what I paid! Will definitely use them again.

Review 4 (2024-10-07 - Rating: 5)
I have maintenance plan with them so got my water heater check up done. Hunter was very polite and nice! He did great job on answering all my questions. Great customer service! It’s not first time Benjamin Franklin provides great service, highly recommend!

Review 5 (2024-08-28 - Rating: 5)
Jason provided an in-depth plumbing inspection on our first home. He was very knowledgeable and professional and walked us through all of his findings to make sure we were happy. Would definitely recommend his services.

Review 6 (2024-10-03 - Rating: 5)
I just had a touchless kitchen faucet installed to replace my leaking old faucet. Technician, Andrew, was not only expert in all things relating to it (there were some complications), he was also, cheery, friendly, and wonderful to deal with.I’ve had other work done by them and am always happy with Benjamin Franklin.MB MARSH

Review 7 (2024-10-01 - Rating: 5)
Randy appeared on time and was totally knowledgeable - it was a quick fix to allow the water flow to go from my water heater into the various plumbing fixtures throughout my home. Randy showed me exactly how to fix the same issue should this pressure problem that had occurred in my underground pipes happen again, which had caused my water heater functions to shut off. Kudos to Randy and BF for the quick service I received from everyone. TY!

Review 8 (2024-08-18 - Rating: 5)
Jason W did an exceptional job fixing our ET. He was very knowledgeable and easy going. We appreciate his assistance on getting the leak fixed, giving us options and being very easy going. He wasn’t pushy and answered all of our questions. We appreciate Benjamin Franklin answering our call late at night and giving us prompt service. Highly recommended

Review 9 (2024-08-06 - Rating: 5)
Did a fantastic job on the problem we were having. Also corrected several issues under the sink, I was having. I used the wrong contractor before. I should of called you first. Angies people are off the street and looking for a quick buck. They left leaving several problems behind. Great job. I have your number with a big circle around it. #1..

Review 10 (2024-02-16 - Rating: 5)
Lets start with how amazing the Customer Service personal that I spoke with on the phone to book my appointment. She took the time to listen to my concern, understood that I needed someone this evening and was able to get someone out. Then the service personal they sent (after hours) was amazing, took his time to explain everything wrong with the Aqua booster/water heater. Then took his time to make the repair, to show us the repair was complered. Thank you Gio and Thank you to your coworker! *I didnt caught her name due I was so worried at the time of my call*

Review 11 (2024-10-07 - Rating: 5)
Andrew was prompt. Professional yet had a great way of explaining in a way that we could grasp what he was saying.He was so polite. We really enjoyed having him in our home despite the circumstances.

Review 12 (2024-09-09 - Rating: 5)
Randy was very helpful and very personable. Figured out my problem under my sinks quickly and was in and out in about an hour. Very nice and fun to talk to. Very professional and would use this company again.

Review 13 (2024-09-13 - Rating: 5)
Nick did a great job! Service was done with care to my property. Nick was friendly and personable. He even gave me some tips on what not to put in my disposer. Job well done!

Review 14 (2024-08-27 - Rating: 5)
Prompt and very friendly service at a reasonable price. The technician was efficient and very helpful explaining the issues, the resolution, and offering insight into possible future needs to plan ahead. I would absolutely use their service again!

Review 15 (2024-09-06 - Rating: 5)
We have been Patriot plan members for several years now. Every year, Benjamin Franklin/Minuteman HVAC resolves out issues quickly and easily. We appreciate that the technicians explain what is wrong, what the solution is and price. After service is completed, the tech goes over everything they did. Just a class operation. If you have HVAC or Pkumbing issues, call Benjamin Franklin or Minuteman. They will get you back working right and quick!

Review 16 (2024-10-31 - Rating: 5)
Arrived timely and replace faucets in bathroom and kitchen. Explained work and showed when completed. Nick and twin were very friendly and work was very professional.

Review 17 (2024-08-03 - Rating: 5)
I’ve had Benjamin Franklin out to my house a couple of times previously, and they did a great job, so I made sure they were my first call today, after the pipe feeding one of my hose bibs broke due to a bad solder joint. With having to have the water shut off, I was hoping they’d be able to fix it today, and they did! Clayton and his apprentice did a great job, and I’ll definitely be calling back when I have plumbing emergencies in the future!

Review 18 (2024-08-14 - Rating: 5)
Athens was curteous and professional and did an awesome job. He explained options and made sure that I knew about the warranty. He also recommended a company for aftercare if it was needed.

Review 19 (2025-01-07 - Rating: 5)
Jason was very professional, courteous and on time. He was engaged under my annual maintenance plan to service my water heater and perform a review of other plumbing fixtures in my condo. He flushed my water heater and noticed that one of my commodes was in need of repair or replacement and that my washer water hoses were very old and had the potential to burst.Jason gave me estimates for the repairs or replacement, taking into account the maintenance plan discounts for each. I had him replace the washer water hoses. He had the materials on the truck and he replaced them in a very short period of time. I opted to just be watchful for leakage or other problems with my commode. I was extremely happy with the attitude, professionalism and knowledge that Jason had. He responded to all my questions so that I understood the consequences of my action or inaction. I am very pleased to continue with my annual maintenance plan. All my interactions Benjamin Franklin personnel have been 5 star over the years.

Review 20 (2024-11-09 - Rating: 5)
Was able to get an appointment the day I called. Jose was great explained what he was going to do to resolve the problem and the cost. Fixed the problem and was gone within an hour.

Review 21 (2024-09-17 - Rating: 5)
Randy did a great job clearing blocked drain lines. He arrived within the timeline provided. I have used Benjamin Franklin Plumbing in the past and will continue to do so for future needs.

Review 22 (2024-08-29 - Rating: 5)
Alie is great. Replaced the garbage disposal, answered all my questions, and is all-around quite helpful. This is at least my second time calling Benjamin Franklin Plumbing. Both times I was extremely pleased with them.

Review 23 (2022-01-17 - Rating: 5)
This company is the one you need to hire if you have any plumbing issue. Cody went above and beyond fixing our problem. He even educated us on what to do to prevent an event like this to occur in the future. Thank you Cody for being professional and honest, you just saved the day for us and also we appreciate helping us finding the switch that we have been looking for and showing us the tools that we need to have around the house. You are one of a kind plumber I would say, thank you so much. Highly recommend them 101%.

Review 24 (2024-09-12 - Rating: 5)
Alie was outstanding! He did an exceptional job and very quick at that. He was also very personable and professional. I highly recommend.

Review 25 (2024-02-05 - Rating: 5)
Klee was awesome! He was very professional, courteous and got the job done pretty quickly! Thank you again Benjamin Franklin!!

Review 26 (2024-10-06 - Rating: 5)
Devin Morrow was an excellent plumber. He was precise and meticulous in his repairs. I highly recommend Devin and Benjamin Franklin Plumbing.

Review 27 (2024-11-22 - Rating: 5)
Outstanding diagnosis and personalized professionalism little or no disruptions to our household. I highly recommend Randy for your next job!

Review 28 (2024-12-11 - Rating: 5)
I want to thank you for sending mr Berry to my home to fix my water heater he did a wonderful job I was very pleased and thankful for well done job.

Review 29 (2024-07-09 - Rating: 5)
Benjamin Franklin has been our go to for years. Techs are always helpful and respectful. Thank you Jason for flushing out our heater. Did a great job explaining the process.

Review 30 (2024-07-01 - Rating: 5)
When I called Benjamin Franklin Plumbing to have someone come out to provide service, they scheduled an appointment for me the next day. Their plumber, William Lumpkin, arrived on-time, and was very professional. He also took the time to answer all my questions, and explained how he would fix or perform the serice, before actually starting the work. I could tell that he enjoyed his profession. The next time I may need plumbing service, Ill ask if William would be available, because I know hes one of their best!

Review 31 (2024-07-03 - Rating: 5)
Randy did a great job helping us with our plumbing issue, very courteous and prompt!! We had used this company for a major plumbing issue a couple of years ago and was pleased then also!!

Review 32 (2024-07-28 - Rating: 5)
Arthur Ceballos was GREAT! Extremely informative throughout the whole process. Very nice and friendly. Explained all of our options, thoroughly and what they meant.

Review 33 (2024-07-26 - Rating: 4)
Very friendly. His service was conducted in a professional manner. He explained the issues, and provided alternative options the company could perform for me.

Review 34 (2024-11-29 - Rating: 5)
Andrew came out and was very professional and seemed honest and direct. Quick response time too.

Review 35 (2024-06-18 - Rating: 5)
Allan Brown is a phenomenal technician and I thoroughly enjoyed him explaining the flushing process of my water heater. He even showed me the water sediment coming out of my tank. He was professional and knowledgeable and deserves a HUGE raise!

Review 36 (2024-04-05 - Rating: 5)
This was the first time I used this company. The service technician (Nick) who came to my home was incredibly professional and knowledgeable. He quickly diagnosed the issue and efficiently fixed it, all while explaining the process to me in a clear and understandable way. I felt confident in his expertise and appreciated his attention to detail. I highly recommend.

Review 37 (2024-11-01 - Rating: 4)
Just had my hot water heater flushed. The plumber Clayton was very professional and courteous everything went smoothly.

Review 38 (2024-09-11 - Rating: 4)
William of Ben Franklin Plumbing showed up on time did the job quickly and fulfilled my expectations I was satisfied with my experience.

Review 39 (2024-06-26 - Rating: 5)
They were excellent and professional. Chris and Travis did a great job finding and replacing the sewer line that had broken and collapsed in a timely manner. I highly recommend Benjamin Franklin plumbing.Nick Fontenot came out when I called about an issue with my 12 year old water heater on 6/25/24. After a thorough go - over he explained that I needed a new water heater. He worked me so I could afford it. He is very knowledgeable and straightforward about what needs to be done. Very highly appreciated.

Review 40 (2024-03-01 - Rating: 5)
The experience was wonderful. Mr. Randy was really patient with my adult son. He explained everything in detail so that he understood. Great customer service and fast response. I would highly recommend their services. Thank you and God Bless this company.

Review 41 (2024-03-14 - Rating: 5)
Great young man who serviced our water heater today. I talked with him over the phone and he explained all the options to me so I could make the most cost-effective decision now and in the future. Have already set up another plumbing upgrade with him and the company. Everything I have heard on the radio is factual regarding Benjamin Franklin plumbing and their work and most importantly their employees. The timeline from calling in the morning to the final work being done was a very good experience.

Review 42 (2024-06-22 - Rating: 5)
Experience with Ben Franklin Plumbing was absolutely great !!! Mr. Clinkscale was very informative, neat and thorough with the repair. Please extend my appreciation to your staff and specifically Mr. Clinkscale for his positive experience with Ben Franklin Plumbing for my Aunt!!!!!License #RMP 36598

Review 43 (2024-02-10 - Rating: 5)
This was not the first time we call for Chris, he has done extensive work on our properties. We know that Chris is very knowledgeable and professional in his approach to plumbing. He is on time and keeps you informed as to what is happening . He knows the appropriate people and has a good working relationship with them this equates to a job well done and happy customers!!!Solomon and Emily Padilla

Review 44 (2024-08-15 - Rating: 5)
Jose Jaramillo was a very helpful, friendly and informative professional. Explained clearly what the problem was and our options. He finished his work in a timely manner and communicated so well with us. He gave us the work he stated would be needed without any up-sell or confusion. That means a lot to people like us who arent knowledgeable about plumbing issues.He answered all our questions. We are very pleased with his work. On another aspect, that has nothing to with Jose Jaramillo, we must say that 2 years ago when BF Plumbing installed our new water heater, whoever installed it, did not take into account the type of suspended flooring in the closet where it is located. The water heater proved to be way too heavy for the suspended flooring and a year later my husband noticed the water heater leaning and the flooring tilted, so he went underneath and shored it up as best he could. We feel that this flooring issue shouldve been dealt with at installation. Then when Jose was working on it today, he told us that the drain spicket which is plastic, might leak after using it to drain. He recommended installing a metal spicket in its place. We agreed. This cost us $400. This plastic spicket issue should have been dealt with at installation 2 years ago. We are beginning to think that BF creates problems that must be fixed later in order to make money. I dont think we will be renewing our maintenance program in future.

Review 45 (2024-11-05 - Rating: 5)
I called about our water heater not being as hot as it used to be and running out of hot water quickly. Nick came out promptly and did a thorough check and testing of the unit, which turned out our heater was in good shape. So he checked the mixer valve in our shower and said that most likely it was the cause of the issues. He was very thorough and explained every step he was doing. After doing several tests and trouble shooting, I now have hotter water! He was so patient and very courteous to us. I highly recommend Nick and if we ever need a plumber again, I will ask for him because we trust him 100%!!

Review 46 (2023-11-17 - Rating: 5)
Had a leak under my kitchen sink one week before Thanksgiving. Yikes! Benjamin Franklin plumbing came out that day at the time they said they would. My technician, Jose J was wonderful and explained the work required and the cost. I was very impressed with the professionalism of the whole experience. And, my sink is now operational again in time to start prepping for Thanksgiving dinner.

Review 47 (2024-06-14 - Rating: 5)
Athens did a great job and was very patient with my decisions. Installed my hot water heater very quickly. Would use again!

Review 48 (2024-10-23 - Rating: 5)
I know how to replace a leaking toilet tank valve but couldnt do it this time due to heart surgery last week so I called Benjamin Franklin Plumbing. It took Clayton less than 10 minutes where it would have taken me about a half hour. He had a shortcut way of replacing the valve that I never would have thought of. It was nice to see that level of experience and professionalism. And it took less than 2 hours from the time I called until the toilet was repaired!

Review 49 (2024-02-23 - Rating: 5)
It was an absolute pleasure getting to meet and work with Gio. He was very prompt, professional, friendly, and got right down to work. He explained everything he was doing and even suggested some enhancements to my system. I would be honored to have Gio return to my home for service anytime.

Review 50 (2023-10-18 - Rating: 5)
Nick is a very knowledgeable professional who got right to work after he arrived. He gave us plenty of time to explain the problem we were having with the dishwasher leaving water in the bottom. After looking at how the dishwashers drain hose was routed to the disposal, Nick quickly dispelled what we thought the issue was. He spent plenty of time with us to make sure we understood his explanation and to verify his diagnosis. He even gave me a lesson on how to fix the problem myself. In a previous experience, Alie from Benjamin Franklin also gave us knowledgeable and patient service regarding what we thought might be a pipe leak under the foundation. He encouraged us to adjust our foundation watering schedule to see if we might be over-watering. After a week or so, the pooling around the foundation receded. Thanks for the great advice, Alie.

Review 51 (2023-01-03 - Rating: 5)
This company was phenomenal. They were the only company that could guarantee us an on call appointment during the holiday weekend and got to us fast. Our technician was Michael and he was VERY upfront about expectations and the possibility of worse case scenario. He was so kind and willing to sit with us and answer our million questions. We never felt rushed or dumb. He also gave us other information about resources in regards to flooding.Unfortunately, we had worst case scenario but he reassured us they would be able to fix it. Honesty, transparency, and the willingness to assist means more than anything. We haven’t had it repaired yet but I have full faith in their services.Will update once repairs are made.

Review 52 (2024-07-09 - Rating: 5)
Awesome service, available all days of the week, female that answered gave me options to save me money, very timely, professional, and very apparent here to serve and not just make a dollar, thank you and I will be using again.

Review 53 (2024-06-15 - Rating: 5)
It was time for my water heater to be flushed. Didn’t have to wait long for an appointment. The technician was Athens. He was very nice, friendly, and professional. He told me about how long it would take. When finished he was entering all the things I needed to sign, I paid for my next year service. I have used this service before and will continue to do so.

Review 54 (2023-07-26 - Rating: 5)
We were very satisfied with our experience. Nick and Randy were both very professional, explained everything they did and were friendly and polite. We appreciate that they did quality work and left the area neat and tidy when they finished. We would not hesitate to use Benjamin Franklin Plumbing for any future needs.

Review 55 (2023-11-25 - Rating: 5)
John did an incredible job! Very professional, left the work area cleaner than he found it, polite and informative. Gave options on a now and later resolution (old farm house). Very knowledgeable on history of plumbing and materials as well (my house built in 71). Can’t pick a better plumber!

Review 56 (2024-05-30 - Rating: 5)
Nick Fontenot was great. Very professional. Took time to explain my issue. I will definitely use B.F. again and hope I get Nick for my services. Thank you Nick

Review 57 (2024-02-12 - Rating: 5)
I had the pleasure of meeting Steven, who acknowledged my concerns and provided valuable insight into the issue and how to proceed. He is very professional, polite, and knowledgeable in his field and I would recommend him to anyone.

Review 58 (2023-08-18 - Rating: 5)
Clayton and Joe were prompt and very professional. They listened to my laundry list of concerns and methodically dealt with each one. I even qualified for and was able to get physical work done at a discount, today, installing new grab bars (they got them from the store at no extra cost) in two showers. This is the second significant interaction we have had with BFP and we are happy customers.

Review 59 (2024-03-07 - Rating: 5)
Jose was very professional and amiable. Worked out in the pouring rain for awhile; then inside. He also worked very hard getting our main problem solved at a price we could afford.

Review 60 (2024-02-28 - Rating: 5)
Chris is always a pleasure to have on property. He’s full of knowledge, superb communication skills and extremely empathetic to all situations. We continue to use BF because of Chris and the service he provides our residents and communities.

Review 61 (2024-04-30 - Rating: 5)
GO, was an outstanding young professional and well knowledgeable about his work, he has it, great technical skills, thanks for the great service

Review 62 (2023-07-26 - Rating: 5)
I needed a plumber to come out and look at work a tile contractor had done on my water pipes in the wall above the bathtub area when he was putting in new tile. Since the contractor is not a plumber, I just wanted a plumber to confirm the pipes were fixed right. The plumber, Curtis came out the next morning and examined the work and noticed a small leak. He did have to make a minor repair to stop the leak. I felt better having the tile contractor close up the wall afterwards. So great full that the plumber came out so quick. He was extremely knowledgeable, professional and nice. I have used them in the past and will continue to. I highly recommend Benjamin Franklin Plumbing.

Review 63 (2024-01-21 - Rating: 5)
Andrew Hays met — and exceeded — my expectations. Not only did he arrive quickly (amazingly early, in fact!), but he diagnosed my kitchen sink leak quickly and scheduled a repair that met my schedule perfectly. Andrew was both personable and professional, continuing to rank Ben Franklin Plumbing highly among this customer’s favorite businesses!

Review 64 (2023-06-13 - Rating: 5)
Amazing service! Called about an issue with the gas line and my grill. They came out the same day, ensured I knew what the issue was and showed me how to prevent it in the future. Will definitely be using again and Joe A. was very knowledgeable, definitely would use him again also.

Review 65 (2024-05-09 - Rating: 5)
Benjamin Franklin Plumbing diagnosed my plumbing issues and fixed them quickly and professionally. Their representative - Klee Berry - was nothing but professional and courteous and fixed all of our plumbing needs. Thank you!

Review 66 (2023-07-14 - Rating: 5)
Nick Fontenot and trainee did an outstanding repair job on our leaky bathroom pipe. Within 30 minutes, they had finished !! Above and beyond professionalism! Courteous and friendly, these guys are truly assets to your company. We will use Benjamin Franklin again and definitely be recommended! Thanks for a job well-done!

Review 67 (2024-06-19 - Rating: 5)
Hunter was very friendly and professional. He did a thorough job & clearly proud of his profession. Mark & Cindy H

Review 68 (2023-11-07 - Rating: 5)
Clayton arrived on time replaced our kitchen faucet I Highly recommend him. He is extremely professional and definitely will request him again.3rd visit -Our service rep Clayton Crow arrived on time was very professional replaced the kitchen faucet and checked other plumbing in our home to make sure we had no other issues. Would highly recommend this company and will definitely use them again.

Review 69 (2023-01-17 - Rating: 5)
I had service line break and a pipe burst from the freeze. Gary has been awesome he has been here pretty much the entire week, he is helpful and friendly and very knowledgeable. I also want to mention that Kelvin came out to assist with installation of new line and he also was friendly and knowledgeable he explained the process of putting in the line. I will definitely use this company again they made me feel comfortable during a stressful time. Thanks

Review 70 (2023-08-03 - Rating: 5)
I use Benjamin Franklin for all my plumbing needs. Curtis Price was my most recent plumbing professional. He was very courteous and extremely skilled. He explained all the work he was doing and provided top-notch service! I highly recommend Curtis for your plumbing issues.

Review 71 (2024-10-01 - Rating: 5)
We had an annual inspection and flush on our water heater. Klee was very professional and friendly. He did an inspection and checked all other sinks and toilets in a timely manner.

Review 72 (2023-07-09 - Rating: 5)
Truly outstanding service. When Chris, the tech, determined I have a sprinkler system leak (which they dont handle), he didnt just leave. He unearthed my water meter and gave me the name of a reputable sprinkler repair company. Above and beyond!

Review 73 (2023-12-16 - Rating: 5)
Clayton recently did a great job on the annual maintenance! Very courteous and professional! Mark came out almost a year ago and also did an awesome job with installing water softner and assist the septic team in testing any water waste from the softner was properly functioning and flushing out to septic systems. Each service call and team member has been Professional, nice and helped me understand the repair or maintenance process all the way through. Highly recommend.

Review 74 (2024-01-09 - Rating: 5)
Andrew with Benjamin Franklin saved the day! He easily diagnosed and fixed a hot water flow issue I had throughout my house! The other plumbing company yesterday spent 6+hrs here and 1300.00 later could not find the problem! Shouldve called BFP first...I will next time!

Review 75 (2023-03-29 - Rating: 5)
Caleb was amazing! He did an outstanding job customer service was the best I’ve had in years. I would like for him to do all my work in the future. I had maintenance on my water heater performed by him and he was very professional. He looked at all of the plumbing for the Fossetts and the toilets and the showers and provided feedback on each one he reviewed. What an outstanding person as well as a professional.

Review 76 (2024-01-20 - Rating: 5)
Second time to use Benjamin Franklin. Both times were excellent. Clayton was great and made certain I was aware of everything including the potential risks. Then he made certain there were no issues. Great Job!!

Review 77 (2023-03-09 - Rating: 5)
I called Ben Franklin at around noon, and was told 2-5pm, but they were able to have a tech (Curtis) on site by 1:30pm. He correctly diagnosed the problem (small leak in the main, just past where the meter box is), and had the problem fixed completely by 3:08pm.He was quick, kind, patient (I had questions), and professional.Its rare these days that you really feel like half the people working care if they do a good job, but he was clearly concerned that it come out right.I would *definitely* use this company again.

Review 78 (2023-12-13 - Rating: 5)
Steve came in, listened to what told him, went about his business, gave me some options and fair pricing... advised of how to save some expense. What more could I ask for. Ill tell you... was on time and knew his business. Highly recommend.

Review 79 (2023-08-18 - Rating: 5)
Steven Whittington was our technician on two, back to back, days. The initial visit was to repair, or if necessary replace a lever actuated bathtub drain that was seized. It took very little time for him to diagnose, execute his repair, review the repair with me and move on to his next appointment.We were so pleased that we decided to use him to help us complete another renovation in the same bathroom. We have recently updated our bathroom countertop and installed a vessel sink and updated faucet. The old shutoff valves under the sink were flare connections and the new faucet had the newer standard. I was unable to find a direct adapter and I was concerned that a ‘Frankenstein’ solution would open opportunity for leaks. We called Ben Franklin, and asked specifically for Steven to replace the shutoff valves to a modern standard. Once again he was fast, efficient, skillful and cleaned up after his work was done.Personally, he is friendly, conversational, knowledgeable and skillful. I highly recommend Steven and will call on him again if need arises!

Review 80 (2023-12-06 - Rating: 5)
Benjamin Franklin was awesome and so was Nick! He explained step by step the process, what he would do and what the restoration company would do. He kept in touch and coordinated with them so it all worked seamlessly. He made a stressful problem so much easier to deal with!

Review 81 (2023-01-23 - Rating: 5)
Update: Every time I use this company Im impressed with how caring the people are and the quality of work they do. I appreciate them so much! This time they did a kitchen drain repair and helped me w/bath fix at no extra charge. Previous review: Once again they came out, did a fantastic job and the price was right. I am SO appreciative of this company. Theyve done excellent work to my house as Im upgrading it and encounter blips along the way.

Review 82 (2024-03-30 - Rating: 5)
Joseph was punctual, had great communication throughout the whole process, and even cleaned up the work area before leaving. I will definitely be using Benjamin Franklin again!

Review 83 (2024-04-09 - Rating: 5)
Klee helped us out so much with low flowing showers we were having after a repipe by a less reputable plumber. We really appreciate all the help and having working showers again!

Review 84 (2023-03-21 - Rating: 5)
Caleb did a full inspection of all our plumbing and corrected some minor issues that we had. He was very knowledgeable and explained things well. He was courteous and friendly. We would love to have him come again to help us.

Review 85 (2023-09-11 - Rating: 5)
Have issue with my house main drain clogging and backing up late at night Sunday. Benjamin Franklin Plumbing was very upfront about not having any one coming Sunday nite. They will have some one at 8-9 am Monday.They texted early morning to confirm about 7:15 am. Chris Fontenot arrived a little before 8am. He explained the process and did his work and the total cost for his service . He was very knowledgeable. He ran drain auger to clear the clog problem. He then used camera to look at the whole main drain pipe. He showed on his monitor all the problem area. He explained the permanent fix for the main drain. I was happy with the cost and service he provide that day. Will for sure use him to permanently fix the problem.

Review 86 (2024-04-02 - Rating: 5)
Thank you for everyones help. Including the folks in the office. Everyone is kind, professional, and responsive. They notify you when on the way with a bio and pix of person. That is very nice and reassuring. Second time calling Ben Franklin same review , they are always great to work with.

Review 87 (2024-12-12 - Rating: 5)
Randy was awesome! Told me what might be wrong and walked me through all of it. Turned out that I didnt have a serious issue and it only cost me the service fee. Diagnosed my problem and it was a really easy fix. Ill have this company in speed dial.

Review 88 (2024-05-23 - Rating: 5)
Our latest technician, Jose, did a great job. I appreciate the professionalism and quality of work. We’ve used Benjamin Franklin for about 4 years for various projects. I’m never surprised by costs, they are transparent. Their team are trained professionals, friendly, and efficient.

Review 89 (2022-01-03 - Rating: 5)
This company is fantastic. The professionalism started when I first made the call this morning. The lady I spoke with explained the service fee and was able to get me an appointment this afternoon. She was very understanding and helpful. I received a call informing me that my plumber was on the way. I also received a text with the photo of the plumber I should be expecting. The plumber was very pleasant, informative and offered to answer any questions we might have. Very respectful and courteous people. I will use them again if we have any plumbing issues related to freeze again.

Review 90 (2023-09-28 - Rating: 5)
Thank you for taking the time to answer all our questions, as well as check and fix where needed items that needed attention. Thank you again for the 30 minutes call of your ETA so that i had our puppies outside before you came. Thanks sir all your hard work and dedication. Looking forward to seeing you next year for our annual hot water tank check and inspection.

Review 91 (2022-11-23 - Rating: 5)
Nick was great! My husband recently passed away and this was the first time I was handling something like this on my own so obviously I had lots of questions. Nick was very patient with me and answered any questions I threw at him. He let me know step by step what was going on. He even was nice to my dog who took to him like he was an old friend and was curious as to what he was doing and his nosiness didnt bother Nick one bit. Along with exceptional employees, BENJAMIN FRANKLIN had great pricing and I never felt like I was being taken advantage of or being upsold something I didnt need. I was very satisfied with this company and will recommend them to anyone who needs their services.

Review 92 (2023-11-16 - Rating: 5)
Our bathroom cutoff valve leaked & caused damage to the 1st floor ceiling. Gio at Ben Franklin Plumbing came out & did a wonderful job replacing the valve. He was professional, knowledgeable & quick. I will definitely call BFP again 🙏🏾😀👍🏾

Review 93 (2023-09-06 - Rating: 5)
Mr Klee Berry and his associate at Franklin Plumbing did an excellent job at my home. They were on time and very professional. I praise God for your help today in solving my situation. Blessings to you all and your families.

Review 94 (2022-12-28 - Rating: 5)
Curtis was professional, kind, and knowledgeable, as evidenced by his detailed explanation of the problem. Curtis quoted a reasonably high price for the supply line pipe fix as he had yet to dig down to the pipes and find the exact problem. He explained why the quote was high but also clarified that once he knows the root of the problem that price may go up or down. I left him to his work and when I went to offer him some water about an hour or so later, he told me he had some good news and that the fix was substantially less than previously estimated. While chatting with Curtis while he finished up the repair he was quite personable as he told me where he was from, shared his experience in the plumbing industry, and explained to me what he was doing to fix the pipe leak. I would not hesitate to call Benjamin Franklin plumbing again if I had any future plumbing needs.

Review 95 (2024-09-04 - Rating: 5)
I had the pleasure of working with plumber Alie Joseph from this company, and I couldnt be more impressed. He came out after hours to address a pressing issue, and his professionalism and courtesy were outstanding. Alie quickly diagnosed and resolved the problem with remarkable skill and efficiency. His dedication to customer service and his expert workmanship truly set him apart. Im so glad to have found this company and will definitely be recommending them to others. Five stars!

Review 96 (2022-12-06 - Rating: 5)
Tyson Beall was very professional and his work is excellent. He double checked his work for leaks after the install. He asked for my inspection when he was done. He cleaned up his mess, and was friendly throughout the process. I will recommend your service. I have used your service in the past and have always been pleased with your service.Thanks,Bob.

Review 97 (2023-03-13 - Rating: 5)
I called in the morning and less than an hour later the very nice plumber came. He explained everything and the cost was very reasonable. By the 2:30pm the job was done. I’m extremely satisfied. Benjamin Franklin Plumbing has a new customer for life.

Review 98 (2023-02-10 - Rating: 5)
Alie Joseph did a fantastic job on the details of not only what the job would entail but the cost upfront also. Had a great quick little visit with him afterwards to get to know him better. Great person with very good values. Keep up the fantastic job Alie!

Review 99 (2023-05-26 - Rating: 5)
I needed advice on the French drain at the new home I purchased and Andrew as far and above the most knowledgeable plumber I have dealt with. He gave me sound advice and even preventative measures. I will definitely ask for him next time I have to call!

Review 100 (2023-02-28 - Rating: 5)
Mark was here for our annual hot water tank backflush and did so quickly and efficiently, then checked our plumbing fixtures throughout the house. He pointed out one problem and gave an estimate for repair should we desire to use them. He was professional and very pleasant.

Review 101 (2023-05-01 - Rating: 5)
I was nervous using Benjamin Franklin plumbing because this was my first time needing to call a plumber. My technician Andrew was very friendly, professor and explained everything. He did the work in a timely manner and keep everything clean. I am very pleased with the service. I highly recommend 😊

Review 102 (2023-06-02 - Rating: 5)
Our technician Caleb was fantastic!! If I could give more stars I would. He showed up and fixed our plumbing problems. But not only did he fix it, he did everything possible and even cleaned up. I will be requesting him specifically in the future because he went above and beyond and did an amazing job!

Review 103 (2021-09-09 - Rating: 5)
From the time they answer the phone to the time theyre done with the job, the whole team was professional, very polite, and beyond accommodating. Im so glad I chose Benjamin Franklin Plumbing. They worked me into their schedule, were respectful of my family and home, and Matt did an excellent job. I like that they sent a text message with his picture and bio before he got to my house so I knew exactly who to expect. Also, their pricing was the by far the best and beyond reasonable. All around great group of people who went above and beyond for my family! Definitely recommend!!

Review 104 (2024-08-08 - Rating: 5)
Joe was absolutely great!! I liked him very very much. You can send him every time I need service. Love doing business with you all.

Review 105 (2023-05-03 - Rating: 5)
Chris Fontenot came to inspect our sewer line. He was patient, courteous, honest and straight to the point. He recommended against doing the $20k sewer line repair that was quoted by another plumbing company. He could have simply gone with the same recommendation and quoted less to get the job. This is integrity. I will be requesting Chris from now on for my plumbing needs.

Review 106 (2023-01-27 - Rating: 5)
Gary Philips came out to do a free quote to see if we had a slab leak. Based off his finding he assured my husband and we didn’t have a slab leak and he told my husband what he should do to find the leak in the house. Gary was very professional in knowing his job and I feel he was very qualified. If we had to have the leak repaired I would ask that they send him back out. I wish they had more professional techs like him. Thank you Gary

Review 107 (2023-12-18 - Rating: 5)
I have used Benjamin Franklin Plumbing three times now. Each time I have been more than satisfied with the information and level of service I received. I would recommend Benjamin Franklin Plumbing to anybody who needs a good plumber.

Review 108 (2024-09-06 - Rating: 5)
The technicians showed up when they said they would and gave me heads up prior to their arrival. Upon arrival, they were courteous, informative and professional. They completed the install of the new water heater in the estimated time frame and gave me a complete walk through of their work, answering all of my questions. Finally, they did a great job of cleaning up their work area and travel paths. I am very satisfied with the services I received today! Thank you!

Review 109 (2024-02-28 - Rating: 5)
Klee got here late, but we were really impressed that he came when he could have rescheduled for another day. He worked for us until 8:00pm. We had 5 plumbing issues and he took care of them all. Klee did an outstanding job for us. We highly recommend Klee.

Review 110 (2022-11-12 - Rating: 5)
Joe did a a great job. He explained my options and then worked quickly to complete the job as quoted.All my questions were answered and I now have a good understanding of how the installed equipment work.Highly recommend!

Review 111 (2023-09-26 - Rating: 5)
Chris acted more like a friend/neighbor then as someone providing a service . I was anxious about the service but his attitude calmed me down and put me at ease. If all your associates are like him, lll gladly recommend Benjamin Franklin to my neighbors, especially Chris Fontenot

Review 112 (2022-05-16 - Rating: 5)
The communication was great. They kept in constant contact. Was on time and the technician was Excellent. We had a major water leak and they repaired it quickly and replaced the lines that had been rubbing together since the house was built in the 70s . They had a contact for a remediation company to clean, dry everything out, take material tests for asbestos and mold and work with my insurance company. I was very impressed and pleased. One month later had a sewer plug up and used them again. Professional of course and they cleared it, told me the reason it plugged up, ( the pipe had belled out) and offered me a solution to remedy the situation. Who does that? I dont think I will trust anyone else to do my plumbing. They earned my business big time from the start and have not been disappointed. I kicked my old plumber to the curb. I usually dont listen to commercials but I heard of them on 820 AM radio in Dallas/ Fort Worth and took the chance. Glad I did.

Review 113 (2023-08-11 - Rating: 5)
It was easy booking a service appointment and service was prompt. Gio was very knowledgeable & patient, making sure to fully work through the issues to ensure the job was done. Would definitely recommend & will certainly call for any issues going forward. Thanks again Gio!

Review 114 (2020-09-02 - Rating: 5)
I called at 7:45 am and they got me on the schedule same day! Danny was polite and respectful and covid aware - he wore his mask at all times, had gloves, and shoe covers. He explained and showed me step by step what issues he saw and the solution. He explained the costs and made sure I was comfortable for him to proceed working. He worked quickly and got my toilet fixed and even took the broken parts with him. I am very happy with the service from Steffen who answered the phone and scheduled me today, dispatch who called to make sure I was still available for the service time, and of course Danny the tech. Thank you all.

Review 115 (2024-04-17 - Rating: 5)
Allen Brown was on time, courteous and professional! He was very knowledgeable and showed me what suggested plans were. I just found the pricing far above what I wanted to pay but, Allan was great!!👍🏻

Review 116 (2023-11-30 - Rating: 5)
Was not an emergency, but they came the same day. Quick service, polite, and cleaned up after. Nick did a great job. Strongly recommend.

Review 117 (2023-08-16 - Rating: 5)
This is the second time using Ben Franklin plumbing services. I was very happy both times. Today the gentleman that came out, Randy Kilcrease was extremely knowledgeable, professional and very nice. Thank you for sending him. I understand that he is fairly new with your company. He is definitely a keeper! Please thank him again for me!Stacy B., Cleburne, Tx

Review 118 (2023-05-02 - Rating: 5)
Clayton is a knowledgeable and professional technician — provided options without high pressure and fixed issues. Good quality products with experienced installers who did a great job installing filtration system. We have utilized Benjamin Franklin Plumbing for several issues and they always exceed expectations — highly recommend this company and their technicians.

Review 119 (2023-05-25 - Rating: 5)
Clayton did a great job diagnosing the problem in our shower drains and explaining what remedies are available to us. Was on time, took his time here to do things properly, and was very friendly throughout! Highly recommend these folks!

Review 120 (2024-01-09 - Rating: 5)
Andrew was great! Fixed our plumbing issues and even gave me advice on some concerns I had. He was very professional and friendly.

Review 121 (2023-09-18 - Rating: 5)
Klee is a professional and it shows. He fixed my outdoor leaky faucet in less than 20 minutes and I didn’t have to miss work because he was punctual and fast. I’m very impressed with his work.

Review 122 (2020-11-20 - Rating: 4)
Matt was very helpful, friendly and knowledgeable. He quickly found the issue that was with our water softener unit and advised us to call them as it would void the warranty if he worked on it. My issue was that we were not informed of all potential charges if no work was needed to be done. This was not a fault of the plumber but the person on the phone when the appointment was made. All in all was a pleasant experience.

Review 123 (2022-07-11 - Rating: 5)
Chris was great! He reviewed the issue and knew what it would take to make it right. He was kind and efficient. The price felt high but you can’t beat quality work done right the first time!

Review 124 (2024-08-19 - Rating: 5)
Gio was great, professional and patient. Would definitely recommend.

Review 125 (2023-08-16 - Rating: 5)
Andrew was able to quickly figure out what the problem was and got right to work, then lined up a restoration company to pick up the baton. I highly recommend. Prior to him coming, the last company came out and did not even seem to care what the problem was. Afraid to cut holes in the wall and too tired to do anything. Ran the washer a few times then left.

Review 126 (2024-02-02 - Rating: 5)
Daryl was great. He was very personable, found the problem quickly, and made the appropriate repairs. He worked quickly and professionally.

Review 127 (2023-05-08 - Rating: 5)
Klee was very professional. He was able to explain and make a recommendation on which repair option would be best for me and answer any questions I had. He was able to get my repair (busted hot water pipe in foundation) scheduled for tomorrow.

Review 128 (2024-03-05 - Rating: 5)
Very happy with the work. They were able to come out same day, had the part on the truck and it was all done! Thank you!

Review 129 (2022-06-24 - Rating: 5)
Curtis arrived on time, assessed the job and what parts were needed. Left to obtain parts required. Removed existing sink and faucet installed new sink and re- installed faucet. He was friendly, knowledgeable and complete in his explanation of the work required. Very professional performed his work extremely well. Highly recommend Ben Franklin for any plumbing needs!

Review 130 (2023-04-03 - Rating: 5)
This business is outstanding! Called to inquire about getting a quote and availability, and they sent someone out within hours. Alie was extremely professional and thorough with his explanation about the issues. He answered all our questions, gave the quotes, and completed the work within an hour. Highly recommend using them!

Review 131 (2023-09-06 - Rating: 5)
I had a leak under the toilet. Your repairman fixed it fast and the price was right. He was a great guy! I will definitely call Benjamin Franklin for my next plumbing problem.

Review 132 (2024-10-01 - Rating: 5)
Good communication, timely, clean work, addressed all issues. Great job.

Review 133 (2024-04-23 - Rating: 5)
I would not have anyone else work on my plumbing except Clayton! Honest, trustworthy and gets the job done RIGHT the FIRST time! Thank you Clayton, you are awesome!!

Review 134 (2021-01-01 - Rating: 5)
BF was able to dispatch Chris on my call w/in 30 minutes of my inquiry of available plumbers - fantastic. Chris showed up, checked out the situation and told me what the price of the service would be - also, fantastic. Performed the repair, encouraged inspection of the work completed and then took payment. I would have Chris Green and BF-Mansfield back the next time I need some plumbing love without hesitation. The response was fast, service was excellent and the price was really good IMO. Ive had other plumbing companies quote me a service call price that was MORE than the cost of BF service call AND repair service provided.

Review 135 (2021-05-29 - Rating: 5)
I had an appt with another plumber to come out and they no showed so I was ecstatic when the receptionist said they could get someone out today! Chris was great! He was super respectful, wore a mask as requested and even had on booties to ensure he didn’t mess up my floors. He quickly assessed the situation and educated me on the piping under my sink and fixed the clogged sink in my secondary bathroom within minutes. I am very thankful he was able to come out the same day I called. I love the excellent, same day service! Thanks so much!

Review 136 (2023-03-24 - Rating: 5)
Excellent service. Cody was great and did a wonderful job. He gave us valuable information about our tankless got water heaterSergio Comacho also came out for some Minuteman Chores. Sergio is very professional and informative. Thank you both Cody and Sergio for your skills and kindness today.

Review 137 (2024-10-16 - Rating: 5)
Randy did a great Jog fixing my plumbing problem..

Review 138 (2022-12-12 - Rating: 5)
Caleb Kiespart is one of the best plumbers I feel at Benjamin Franklin and I’ve been a customer for several years. I just had a lot of work completed at my house including HVAC and plumbing. I changed my mind and added things a few different times but Caleb was patient, dealt with each step, called the financing company for me each time to increase the amount. After four days of this we were finally able to finalize everything and get started on Friday which is the date I set anyway. Caleb was like the project manager that handled everything and made sure everything was taken care of. Even when I had a minor problem on the hvac side the day of work 12/9/22 I ended having to call Caleb and he answered his phone. He’s always readily available. If not leave a message he is quick to get back with you. He is extremely family friendly.Once again another good job by Caleb Kiespart! There was a slight problem where they guys installed the leak detector on the water heater causing a water leak a few hours after they left on 12/9/22. I called the after hours after shutting off the water but really needed water sooner than they could get here with it being the weekend. So I called Caleb and he came out Saturday morning and fixed it on his day off/not on call. Now that’s called dedication, guaranteed customer satisfaction! He really is such a family friendly guy and that is also probably why he’s so good at what he does. Thank you so much! You are the greatest!

Review 139 (2023-03-04 - Rating: 5)
I thought the flange of our toilet was broken. Turns out, the installer several years ago, just did a poor job!Had 2 outside faucet replaced. Our home was built in 1986 and the faucets could not be fixed and I am untrained on copper soldering. We found that some of our original feeder lines had been crimped nearly 1/2 closed! Sure works better now!

Review 140 (2024-02-26 - Rating: 4)
He arrived on time, and completed job in good time. I was happy with results and would recommend him for your plumbing work needed.

Review 141 (2022-02-25 - Rating: 5)
Very fast, professional, and personable. Mitchell was very nice to our aging dog who is sweet but quite nosy. His work quality and ethic were fantastic, but honestly its how he treated our dog that made me want to leave a review. We have another project coming up, looking forward to doing business again soon.

Review 142 (2024-05-05 - Rating: 5)
He was very professional. Explained everything to us, also answered questions that we had. I would definitely recommend to family and friends. Thank you!!

Review 143 (2023-03-16 - Rating: 5)
Tyson did a great job answering all of my questions and putting my worries at ease. Great attitude, straight forward about all the quotes he worked for me. Benjamin Franklin has great service and is a very honest company to work with

Review 144 (2021-12-14 - Rating: 5)
Great experience! They were able to come out quickly and help my fix my faucet and get my new dishwasher hooked up. They give you a guaranteed 3 hour arrival window and texted me 30 minutes before arrival. Very professional and I will be using them again if I have any more plumbing needs!

Review 145 (2023-03-16 - Rating: 5)
Well we actually did not have the faucet replacement service done because the cost was more than my sister could afford.Cody was great...very nice and professional, wore his little booties while in the house.He did a check through the other plumbing in the house and made some sugggestions of future repairs that could possibly cause some problems.Thank you Cody...We heard of Benjamin Franklin Plumbing on TV and KLIF 570am talk radio.S. Butler, Mansfield, Texas

Review 146 (2024-01-30 - Rating: 5)
Nick is very knowledgeable and helpful. John and Jacob also worked very hard and did a great job! All were friendly and reassuring.

Review 147 (2023-11-15 - Rating: 5)
Clayton was very knowledgeable Thorough and very detail oriented made sure I was informed every step of the way of everything that he was doing Went above, and beyond everything that I was expecting and even checked more than my concerns 10 out of 10 would recommend the company as well as Clayton again.

Review 148 (2021-05-28 - Rating: 5)
Nick was amazing! Unfortunately, he did not have our part on hand, but he went above and beyond to make sure we were set up before he left. He was very patient, knowledgeable and helpful with showing my husband and I what needed to be done. It was getting late and he still stayed to trim a piece of pipe that we messed up, he took out the plastic trim from the valve because it was stuck in there, and he gave us a detailed list of materials to buy to go ahead and do it ourselves. He offered to FaceTime if needed and was just extremely helpful. I appreciate his patience with us, as I understand wanting to get home to family, but his priority was making sure we had (or were set up to have) water. So we are extremely grateful to have been able to work with Nick. Thanks again!

Review 149 (2019-03-22 - Rating: 5)
We had both inside and outside plumbing issues, although for the call I only mentioned the inside ones. Chris arrived early in the window, very professional, and was willing to even do the outside issue. He got everything done, and was courteous the entire time. Very good work! I would highly recommend him!

Review 150 (2023-12-04 - Rating: 5)
Chris has been amazing! He and the twins have been very informative. Their customer service skills are incredible.

Review 151 (2022-05-13 - Rating: 5)
Mitchell was great! He didn’t push hard to replace my water heater when it came to my options. Yes, it’s 9yrs old, but I think replacing the elements should give me another 5yrs I hope. Very friendly service and he knew his stuff. It was a pleasure having Mitch over.

Review 152 (2022-12-28 - Rating: 5)
Joe was a wealth of knowledge and maintained a very professional and respectful attitude. He was able to find the leak very quick and fix it just as fast. I will definitely be using this company for my future plumbing needs.

Review 153 (2022-12-24 - Rating: 5)
Nick was in time, super kind and professional. Diagnosed our problem right away and went to work. While he was here he looked over some other plumbing concerns we had and gave us helpful preventative maintenance tips. Will definitely be using Nick in the future if the need arises.

Review 154 (2023-07-26 - Rating: 5)
Clayton did a great job installing my crazy new Kohler kitchen faucet. Needed a deck plate for this faucet, which I of course hadnt ordered. We used the existing plate from the removed faucet and got everything to work just fine. Ive been a BFP customer for years for a reason--dependable! Thanks, Clayton!

Review 155 (2019-11-05 - Rating: 5)
We were very pleased with Cody. He was very professional and did the job exceptionally well and quickly. We have had Benjamin Franklin do a lot of work for us and have always been pleased with the finished projects.Thank you for your help and consideration of your customers.

Review 156 (2022-05-02 - Rating: 5)
Mitchell was very informative, knowledgeable and personable. He took the time to thoroughly explain the process of the water heater flush and provided information on other services we may need in the future. I will definitely request him for our next service.

Review 157 (2023-04-13 - Rating: 5)
Water heater check on Ben service contract. Nick Fontenot has been our service tech for several years. He is THE BEST plumbing representative ever. He is on time, outstandingly communicative, knowledgeable, friendly and every other adjective that you can think of. Thanks Nick, as usual job well done.

Review 158 (2023-11-13 - Rating: 5)
Clayton Gage was great, he was quick, efficient, neat, obviously knew what he was about, answered all my questions, went over everything with me at the end. Sent me estimates for some future work that needs to be done in the future. Clayton is a very good representative for your company.

Review 159 (2022-04-19 - Rating: 5)
We haven’t had much luck with plumbers in the past. I thought two toilets needed repairs. One was fine, which was a nice surprise. The other toilet (builder-grade) was going to cost over $300., to repair, so we opted for a new toilet with a 5-year warranty after Joe explained the difference. Thanks so much Benjamin Franklin Plumbing! We will use your company again.

Review 160 (2023-03-25 - Rating: 5)
Extremely please with the performance of Benjamin Franklin (BF) plumbing. We contracted for the replacement of three toilets. The technician arrived on-time, was respectful of our requests, was attentive to details, kept the work areas clean, and completed the work promptly. Our first experience with BF was the installation of a new water heater with the same experience. I will not hesitate to recommend BF for any plumbing services.

Review 161 (2020-01-24 - Rating: 5)
Chris was extremely professional, courteous and kind. Weve had 3 other companies out here, 2 of which were from American Home Shield(a home warranty co that I DO NOT recommend), that were the complete opposite. It took him less than 15 minutes to get us hot water at no charge (wouldnt even let me but him lunch). He then explained our options of cleaning the unit or replacing it. I will only call Benjamin Franklin plumbing and request Chris from now on! Thank you so much!!!

Review 162 (2023-08-23 - Rating: 5)
Had a great experience with Benjamin Franklin Plumbing. Klee Berry was very friendly, helpful and knowledgeable. Will definitely be giving this company my business as needed in the future.

Review 163 (2023-09-18 - Rating: 5)
Cody did a great job repairing our leak as well as other things (especially considering it was a Sunday afternoon). He was courteous and very knowledgeable, answered several questions and made constructive suggestions. He was very great!!

Review 164 (2023-09-12 - Rating: 5)
Superlative experience! Clayton was on time and very friendly and helpful. He gave me advice that saved me some money. Will do business with again and recommend.

Review 165 (2021-01-29 - Rating: 5)
The team of technicians were wonderful. Not only were they professional, knowledgeable and courteous, they made sure to explain each step before they started which was refreshing. Every precaution was taken to ensure current health protocols were followed as well as measures to protect the house itself. All work was done with exceptional detail. We couldnt have asked for better. Thank you to Chris, Cody and I believe Milton.JG -Arlington

Review 166 (2023-08-15 - Rating: 5)
Curtis showed up on time, was personal, professional, and completed the toilet repair job efficiently. Just be sure to verify when making the appt. if the $79 service visit fee applies toward the repair cost. Also, search their website for a $50 off coupon for a $250 or more repair.

Review 167 (2023-02-11 - Rating: 5)
I had a frozen/broken outdoor faucet on a 3 pipe sticking out of the ground. (Lousy design...) Happens almost every year, before Ive just replaced the valve myself - this time it didnt want to come loose. They came and looked at it, advised the very old galvanized pipe itself was in such bad shape it couldnt be cut off and re-threaded, just left it shut off for now. Matthew looked at how its run, where it attaches, gave me a (pretty reasonable but still too much for me to afford right now) estimate for replacing the run and other similarly bad pipes. And advice on preventing freezing (covers dont work...) Very professional and helpful even though they wound up doing nothing but the service call. Took the time to LOOK at my system and give sound advice, didnt do unnecessary or risky repair that could have broken something besides the faucet. When I can afford the work (or something more critical breaks) will definitely use them!

Review 168 (2023-02-06 - Rating: 5)
I was able to get same day service. and Curtis showed up on time. Curtis was very pleasant & explained what he was doing & maintenance for the disposal. I would recommend Curtis & Benjamin Franklin Plumbing for any plumbing issues.

Review 169 (2021-02-19 - Rating: 5)
We were very impressed with his honesty, and upfront ness about our condition and what he recommended for our safety and in extreme circumstances with the weather. They had to replace our gas lines. We appreciate their concern and perseverance of seeing it through, especially since we had to have so much done. Thanks again. We will recommend you to our friends for sure! Blessings and honor to you guys!

Review 170 (2021-08-02 - Rating: 5)
I received same day professional service, Michael was efficient he diagnosed the problem and totally repaired and even checked his work. There was a young man working with him and even he took the time to answer questions. He even processed a discount for service and more impressive was he wore booties on his feet so not to mess my flooring. Will absolutely use Benjamin Franklin Plumbing again.

Review 171 (2024-01-11 - Rating: 5)
Great job diagnosing the issue and explaining it into terms that non-plumbers can understand. Great customer focus and held a cordial conversation. Great experience and would recommend.

Review 172 (2022-02-09 - Rating: 5)
Mitchell came one day and quickly found the leak. Unfortunately, all the warehouses were closed at the time so he came back the next day with the parts. He also brought a trainee and I heard him explaining what he was doing and why, as he repaired the leak, just like a good teacher should. When they were finished, Mitchell explained to me what he did and demonstrated that it no longer leaked. Yay! Mitchell was very friendly, knowledgeable, and even went the extra mile by offering to take my trash on his way out. However, since I wasnt finished collecting it from around the house I declined his offer. The next time I need a plumber I will definitely be calling again and requesting his services. Thank you Benjamin Franklin for restoring my faith in your company by hiring a good plumber like Mitchell!

Review 173 (2024-06-27 - Rating: 5)
Arthur Ceballos came out and worked on our plumbing. He was a very nice fellow and did excellent work.

Review 174 (2023-06-06 - Rating: 5)
Alie was very professional, friendly, detailed and gave great customer service. He quickly assessed the problem and went above and beyond to assist. He gave reasonable estimates and wasn’t forceful with his sales pitch.

Review 175 (2021-10-08 - Rating: 5)
Nick and his colleague were wonderful and they solved our sink drain clogged problem fast and smoothly. As part of the service fee they did a through inspection of our plumbing system and advice on next steps to take to fix the problems. We are very grateful for the high quality service, and would recommend them to everyone! I was recommended to them by my close friend and I’m happy I hired them for this.

Review 176 (2022-03-28 - Rating: 5)
Tyson Beall was very knowledgeable and professional. He told me everything he would be doing during his service call. He double checked before replacing a faucet valve and gave me a quote upfront. Very thorough with his inspection. Extremely pleased with the service I received. I would strongly recommend Benjamin Franklin Plumbing to anyone needing plumbing service.

Review 177 (2021-10-07 - Rating: 5)
Mitchell was awesome! His professionalism and customer service was top notch as he explained the issue in detail and what the repair would entail. It’s been a long time since I’ve experience such great customer service! Way to go Benjamin Franklin - you hired a great team member!

Review 178 (2024-02-24 - Rating: 5)
Technician Joe Luna was experienced and he found the issue immediately and this company has very good service and they do work on weekends and they are on time.

Review 179 (2021-08-11 - Rating: 5)
Chris was excellent. Gave a thorough, detailed explanation of what he recommended to do the repairs to my satisfaction with guaranteed results. Waiting for my son to make a decision but I hope he will go with this company. I feel l can trust them.

Review 180 (2021-02-19 - Rating: 5)
Joe Azcona did a fabulous job. I was without water, and he repaired my leak quickly and efficiently. He was very friendly and professional. When other companies couldnt fit me in for weeks, he was able to come within 24 hours. I highly recommend!

Review 181 (2022-12-13 - Rating: 5)
Nick from Benjamin Plumbing was excellent - very professional, courteous, explained everything well and did it at a very reasonable price. Nick showed up right on time - even when today was very heavy rain with a few tornadoes in the area. During the heaviest downpour, he checked the inside of the house for leaks. Then, when the rain died down, he checked the outside, repaired the issue, checked for system leaks and took pictures of everything he did. I was very pleased with Nick and would be happy to recommend him highly to anyone who needs plumbing work.

Review 182 (2022-04-01 - Rating: 5)
Had an emergency backup last night at almost midnight, I called and first available appointment was the next day between 10PM and 1AM, I had already called several other local companies and all were booked. At 8:00 they called to say they had an opening and sure enough 1 hour later Eric arrived, checked the situation and had us back up and running in an hour. Very professional, the early appointment was an amazing surprise, service was fast, happy to say we found our plumber for all future calls/needs!

Review 183 (2023-10-12 - Rating: 5)
Klee and Trevon were especially friendly, professional and helpful. My repair was completed in a timely manner and I couldnt have asked for cleaner/smoother service!

Review 184 (2020-12-17 - Rating: 5)
Christopher was very prompt and identified the problem right away. He provided an accurate estimate and completed the work very efficiently. He was courteous and very professional in his service call. I will definitely use Benjamin Franklin Plumbing again. They responded to my emergency when other companies were not available for several days!

Review 185 (2021-07-02 - Rating: 5)
Corey was super nice and very knowledgeable. He repaired our kitchen sink and garbage disposal that was leaking everywhere! The company communicated very well to let us know ETA and even sent us some info about Corey so we knew who to expect. Highly recommend!