Plumbing by BFW
Located in Fayetteville, North Carolina
Address: 559 Gillespie St, Fayetteville, NC 28301, United States
Phone: +1 910-920-0948
Rating: 4.9
Services
- Repair services
- Credit cards
Categories
- Plumber
Photos
Latest Fire Recovery & Restoration Services
Comments
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Review 1 (2024-12-27 - Rating: 5)
This company has done a couple jobs for me. Their response to my concerns has always been prompt and efficient. The plumber Ty was respectful, cordial and exhibited a high level of knowledge in his field of expertise. He did not dawdle but assessed the situation, found the problem (a leak in the main line) and fixed it in less than 2 hours. Thank you. Your customer service is commendable. -
Review 2 (2024-12-23 - Rating: 5)
Josh is a wonderful technician! He remembered us from years past and asked how our jobs were going too. We never have an issue with our systems after a service. We look forward to seeing him again next year! -
Review 3 (2024-10-23 - Rating: 5)
I needed my garbage disposal completely removed and Ty was sent out promptly to completely the job within the hour! My experience with him was wonderful. Very polite, hard working, efficient. Made sure everything was working and there were no leaks before leaving. He was also very patient with my curious children. 10/10 experience!!I also appreciate the military discount 👌🏻 -
Review 4 (2024-11-25 - Rating: 5)
When I called for an appointment for a plumber, I was able to get a house call with 24 hours. Chris came to my home, quickly diagnosed the problem and replaced my garbage disposal. He gave instructions on use to extend the life of the product and have us warranty details. He was in and out in no time and the cost was very reasonable. He was very personable and professional. It was a VERY pleasant experience overall. I would definitely use Plumbing by BFW again. -
Review 5 (2024-08-09 - Rating: 5)
Micah was great! He came out for an initial estimate and was very thorough. He came out the next day for install and answered all our questions and made sure we were all set. -
Review 6 (2024-12-24 - Rating: 5)
Josh is a treasure! He is always pleasant and respects our home by removing his shoes. Joshs experience is a great help in helping to diagnose the trouble with my system. I am thankful that you sent Josh to take care of my issues. -
Review 7 (2024-09-04 - Rating: 5)
Thank you Josh Bies for your arrival time. We were scheduled 1-6 pm, Josh was here shortly after 1pm. Husband and I were excited about this. Very knowledgeable and polite young man. Josh and spouse talked about race cars and life. Interesting hobby I thought. Great service and professionalism. Was respectful of property. Thank you -
Review 8 (2024-09-30 - Rating: 5)
Plumbing by BFW was very professional throughout my entire experience from my initial call to schedule my water heater installation through several contacts to confirm my appointment to letting me know that Chris Frye and Eric Pietro were on their way to my home.Chris and Eric arrived during their schedule appointment time, they were professional, answered all of my questions and were very personable.I was please with the price of the installation. Compared to other local plumbers, Plumbing by BFWs price was many of the quotes I was given.I recommend Plumbing by BFW. You might get lucky and have Chris and Eric as your technicians. -
Review 9 (2024-10-17 - Rating: 5)
Josh is amazing!!! Best in the business!!! My water tastes great! Josh took care of everything I needed with a smile. If your water filtration needs servicing you will be lucky if he is your technician. Thank you Josh -
Review 10 (2024-10-11 - Rating: 5)
Randy was very knowledgeable and knew exactly what needed to be done both to locate and then make the appropriate repairs on my plumbing issues. I dont now remember his partners name, but he was certainly involved in the repair process as well. When I receive your estimate for some upgrades I want to have done in my house very soon, Ill be asking for Randy. -
Review 11 (2024-10-25 - Rating: 5)
I called Plumbing by BFW to have my water heater flushed. I contacted multiple companies that quoted the job much higher. Ty came to my home and was a true professional. Could not be happier with the job. Will definitely use again. -
Review 12 (2024-10-11 - Rating: 5)
Our technician today was Micah, he was very polite and knowledgeable, he let me know how my system was performing, he did some changes in the system to make it perfom better, he was very clean and didn’t leave any mess behind. Amazing service. Thanks. -
Review 13 (2024-07-04 - Rating: 5)
Randy has been amazing in assisting my wife and I with the installation of drain lines with a pump and water lines at her new salon.The work performed has been outstanding, but more importantly the communication and scheduling has been a blessing to us. When needed to fit into a tight schedule of our renovation, Randy went out of his way to complete the plumbing installs needed so that other contractors that were scheduled were not delayed with their installations. -
Review 14 (2024-08-22 - Rating: 5)
Chris Frye is extremely knowledgeable in his trade and went over and beyond what he needed to do to get us a proper diagnosis on our plumbing issue. We will always use BFW for all our future plumbing needs as well as request Chris. Thanks BFW and Chris! You guys took the stress away! -
Review 15 (2024-08-19 - Rating: 5)
Chris Frye came to our house today to provide plumbing services. He was very professional and with great work ethics. I would recommend him. Thank you, Chris.Beata and Chris Hamby, Raeford NC -
Review 16 (2024-11-18 - Rating: 5)
Ty was a good tech. He was very polite and professional. He explained all his steps and what ended up being the problem. -
Review 17 (2024-10-17 - Rating: 5)
We have had Josh perform maintenance on our water system for couple of years now and he has been a exceptionally courteous person! -
Review 18 (2024-12-16 - Rating: 5)
We had an awesome visit from Josh B.. He did an excellent job with our yearly service and we truly appreciate him! -
Review 19 (2024-10-01 - Rating: 5)
Josh has been to our home for service the last 3 annual service and has always shown respect for our property , and his manners is outstanding and always does a great job . Thanks Josh -
Review 20 (2024-07-17 - Rating: 5)
Great experience and super quick to respond. Chris was professional and was able to assist with our outdoor faucet leak and gave some sage advice re:dishwashers. Will use Plumbing by BFW for all our future plumbing needs. 5 stars! -
Review 21 (2024-05-28 - Rating: 5)
Drew Barley was an absolute pro. He came in & assessed the situation and jumped into action. We appreciate him updating and educating us on the issue along the way. BFW has always been a great company but guys like Drew take it to the next level. We appreciate him taking the time to give stellar service. -
Review 22 (2024-10-10 - Rating: 5)
Very friendly serviceman came and made me feel very comfortable to trust him to service my equipment . He was thoroug and did a wonderful job. Thank you -
Review 23 (2024-12-26 - Rating: 5)
Just amazed at, Ty McDougald’s, professionalism and knowledge. He’s an asset to this company. A real down to earth kinda guy. -
Review 24 (2024-07-03 - Rating: 5)
Chris is a very personable and professional plumber who knows his business. The install was quick and seamless. He had the replacement routine on our water heater down to a science. Thank you for sending him for our job! -
Review 25 (2024-11-11 - Rating: 5)
George is INCREDIBLE!!! He always goes above and beyond with exceptional service and professionalism. Thank you again George, youre a life saver! -
Review 26 (2024-09-01 - Rating: 5)
Chris F. was timely, polite, professional, and patient in answering all of my 848606 questions and concerns. 10/10 starsWill use this company for any plumbing issues in the future, and we’ll definitely be asking for Chris! -
Review 27 (2024-08-14 - Rating: 5)
Josh Bies was exceptionally friendly and knowledgeable about the water treatment system. He did a great job during this visit. -
Review 28 (2024-07-15 - Rating: 5)
Chris was a huge help. My hot water heater blew over the weekend. I left a message and got a call back first thing in the morning. Huge shout to Amanda for coming through and getting me Chris today. Chris was kind, helpful, and lightning fast. Again huge ty! -
Review 29 (2024-07-25 - Rating: 5)
The Tect,Micah Blake arrived promptly. He was friendly, accommodating to my husband who is wheel chair bound as well as myself. He appeared to be competent in job applications. Samuel and Brenda Richardson. P. S. Thank you Micah. -
Review 30 (2024-11-11 - Rating: 5)
Great experience! Josh was on-time, efficient and thorough during my annual system check. Very professional -
Review 31 (2024-05-07 - Rating: 5)
Today we had our annual service check. Our techs, Randy and Charles, were very professional and most importantly, quick. They knocked out the checks and filter changes within 35 minutes. Thanks for being so respectful of my time. -
Review 32 (2024-06-11 - Rating: 5)
I called BFW today because my main drain line was clogged. Drew came out and fixed the problem without any hesitation. His customer service was A+ and he even let me know what was happening through the process of fixing my issue. I would recommend him to anyone who needs a great plumber. Im usually weary of calling plumbers but this was hands down the best experience Ive had with one. Thanks again Drew! -
Review 33 (2024-10-23 - Rating: 5)
Josh was great with the water filter replacement and patient while I ran late getting home from work. -
Review 34 (2024-05-18 - Rating: 5)
Josh Duncan provided my plumbing service with professionalism and efficiency. Josh was thorough and provided explanations for his work and to answer my questions. He was pleasant and courteous and I would call BFW for plumbing services again. The entire experience with BFW has been great. Thanks -
Review 35 (2024-07-03 - Rating: 5)
Micah Blake showed up and ready to work you can tell this young man loves what he does, very knowledgeable and friendly and can multitask as well! He is diffently an asset to the company his customer service is off the chart, keep up the good work Micah! -
Review 36 (2024-03-27 - Rating: 5)
Josh was very knowledgeable and very engage in completing and making sure we are satisfied. He also tried helping us with our garbage disposal and letting us know that we need to repair it very soon. 🙂 I would recommend him to anyone that needs to feel comfortable and getting the job done. Thank you! -
Review 37 (2024-06-25 - Rating: 5)
Josh was very pleasant. He explained what I needed replaced & the cost upfront. He left no mess, was proficient and finished in a timely manner. -
Review 38 (2024-07-02 - Rating: 5)
I recently had the pleasure of meeting Randy Parker who came to replace our old outside spigot, and I couldnt be happier withthe results. Randy was very polite and professional, he also did an excellent job in a timely manner. Our new spigot is working perfectly, and I highly recommend Randy for any plumbing needs. Thank you for your outstanding service! -
Review 39 (2024-06-11 - Rating: 5)
Chris Frye was a pleasure to work with and addressed our needs promptly! His services also cost less than I was expecting. I will definitely use Plumbing by BFW again for any plumbing needs. -
Review 40 (2024-12-13 - Rating: 5)
Micah did a fantastic job going above and beyond to fix my issues. Thank you for excellent service. -
Review 41 (2024-09-05 - Rating: 5)
Josh was great and very helpful. He got the job done quick and efficiently. Thanks Josh for your service. -
Review 42 (2024-08-14 - Rating: 5)
Josh was my Tech today and he was very professional and polite and explained everything and answered all of my questions.Thank you for such great service.!!Mary -
Review 43 (2024-10-23 - Rating: 5)
The plumber was very good, knew what he was doing, very polite. I highly recommend you.Thank you -
Review 44 (2024-10-14 - Rating: 5)
Ty was fantastic, explained what he was looking for, what the deficiency was and repaired it on the spot with parts from his truck. Very pleased with his service!! -
Review 45 (2024-06-27 - Rating: 5)
Josh was a wonderful technician. He was prompt and professional. He even remembered my dogs and asked about them. Very personable. -
Review 46 (2024-11-07 - Rating: 5)
He was excellent in talking to me about my system. Very polite and courteous. -
Review 47 (2024-08-14 - Rating: 5)
Eric and Chris were great. Very quick work, very friendly, and everything is working great so far. -
Review 48 (2024-08-28 - Rating: 5)
Josh Bies was prompt, kind and very professional. He answered all the questions I had. Would highly recommend him -
Review 49 (2024-12-26 - Rating: 5)
Very nice polite and well knowledgeableJosh was his name -
Review 50 (2023-03-07 - Rating: 5)
Desmond and Akime came to the house and installed our water heater. It was a replacement that another company was not willing to do. BFW, Desmond, and Akime are a truly professional and customer service oriented company. I have shared your company details on the community FB page. Thank you very much and I look forward to working with you in the future. -
Review 51 (2024-04-29 - Rating: 5)
Josh was great. Very easy to talk to, friendly and professional. He answered all my questions and was helpful. This Company is my go-to for any plumbing issues. -
Review 52 (2024-04-09 - Rating: 5)
George is the BEST! I had a plumbing issue that was keeping the HVAC guys from completing their job. I called and George immediately sent Randy out to my home to work with the HVAC team to get the collective job completed, SAME DAY! Randy was so courteous and accommodating. They even put on a couple new garden faucets for me at my request. I love working with Plumbing by BFW....they are professional, timely, do quality work, are dependable and have my complete confidence! 10 stars!!! -
Review 53 (2024-04-02 - Rating: 5)
Amazing service. Super quick and effective. They fixed an outdoor Sub-Pump for me. Despite there being several snakes in the Sub-Pump hole, the professional still installed the unit. Thank you so much for your help! -
Review 54 (2024-03-26 - Rating: 5)
Like to thank Josh for his professionalism and ability to answer any questions I had. Ive had great experience with yalls team over the years but this was my last time here as we will be selling our home. Maybe we can get in touch with you guys at at later date with our new home. -
Review 55 (2024-02-02 - Rating: 5)
Randy Parker is a great technician ! Very informative and extremely efficient. He gets in and out. He always goes the extra mile to ensure you’re satisfied with his work and that your plumbing issues were actually solved. -
Review 56 (2023-11-03 - Rating: 5)
This company has been excellent to deal with during the remodeling process of our home. They have worked with us through multiple scheduling issues (other contractors....not BFW). Their service technician(J. Duncan) was professional, courteous, and open to questions we had about equipment installed, etc. We were very impressed. We would highly recommend Plumbing by BFW.BFW continues to impress us. We had them come back to install 2 sink faucets, water line for refrigerator and reconnect our dishwasher. J. Duncan is an awesome technician. He comes in and get right to work on our projects and keeps us updated on everything. This company is definitely the best in this area. -
Review 57 (2024-11-08 - Rating: 5)
Ty did a wonderful job very fast and professional!! Great asset to BFW!!! will definitely be requesting Ty in future!!! also @BFW thank you for getting me on schedule as fast as you did much appreciated ☺️ -
Review 58 (2024-02-16 - Rating: 5)
I was so happy to have Josh as my technician again! He is professional, kind, and I felt very comfortable with him in my home. My cat was happy to see him too and ran out to greet him!! 🐈 -
Review 59 (2024-04-19 - Rating: 5)
Plumbing by BFW was prompt and very easy to communicate with to schedule. Drew was very patient with us as we asked countless questions and helped us understand what had happened in our home. Drew even double checked that everything worked before leaving and caught a problem, saving us the trouble of having to figure it out on our own. I hope we don’t need a plumber again soon, but I’d sure use Plumbing by BFW again if we did. -
Review 60 (2024-12-12 - Rating: 5)
Randy was great. Explained the installation and process while installing the system -
Review 61 (2024-11-12 - Rating: 5)
Josh was awesome! Very sweet, very quick and I was very happy with the service. Greatly appreciate him and BFW -
Review 62 (2024-07-23 - Rating: 5)
Josh Bies was quick and very professional. My system is good to go for another year. -
Review 63 (2023-12-28 - Rating: 5)
The Srvc was awesome.i received a call from the office that the plumber would be here within the hour. 15 min later the gentleman Randy and his partner was here. They listened to what my issues were, then looked to see what was going on. They found the leak, diagnosed the problem. Within 15 minutes they were fixing the problem. When they were finished, they even asked what they could use to clean up the mess. I insisted that I would take care of the clean up myself. They were prompt, courteous, thorough, efficient and fast. I would definitely recommend them for your plumbing needs. I give them a rating of 5 out of 5, with 5 being the best experience. Thank you Randy Parker! -
Review 64 (2023-07-13 - Rating: 5)
Josh D and Randy were awesome! They were on time, polite, super professional, and efficient. They knew what they were doing with my sink and water filtration system install. My garbage disposal crapped out after everything was installed and Josh put me on the schedule for the next day to replace it. Super grateful! -
Review 65 (2024-04-11 - Rating: 5)
Josh as always is very polite and nice. He comes in and gets the job done fast and correctly. He is always full of suggestions which is nice. Looking forward to seeing him again. -
Review 66 (2024-06-04 - Rating: 5)
Randy was quick and efficient. Let me know what needed to be done and it didnt take long to fix. I always have a good experience with this company. -
Review 67 (2024-04-03 - Rating: 5)
Your man Micah knows what he is doing! I had him install two osmosis water filters. One, he had in in about 20 minutes and the other was a little more challenging but he knew exactly what to do and it turned out perfect! You guys are lucky to have an employee like Micah!! -
Review 68 (2024-06-30 - Rating: 5)
Josh Bies has been servicing for house for the pass 3 years and I am always pleased with the service he provides - thank you! -
Review 69 (2023-07-28 - Rating: 5)
I’ve used BFW for years for the rental properties I manage. Absolutely the best! The owners amazing, the office staff and plumbers have always been so kind and professional. Shout out to Sergio for completing my most recent plumbing issue quickly! What I thought was going to be a crazy bill ended up being a service call. Couldn’t be happier. -
Review 70 (2024-05-02 - Rating: 5)
These guys have done several plumbing jobs for me including some unusual issues that required research and initiative. Theyre courteous, professional, and efficient, and their charges are very fair. Theyre my first call for anything plumbing-related. -
Review 71 (2024-10-03 - Rating: 5)
Great communication and friendly service. (Had annual maintenance of tankless water heater completed) -
Review 72 (2024-03-01 - Rating: 5)
George is awesome! Made himself available on short notice just to work with my schedule installing a gas range I had purchased from Lowe’s. This is the second time I have had George Lennon here to do a plumbing job and both times extremely satisfied. I highly recommend him and his company BFW. Now this is the third call in a couple of years for this old house. This time Randy Parker was the technician and he did a great job fixing a leaking shower head and unclogging a slow bathtub drain. Very professional and a fair price for the amount of time spent. Thanks again for a great job! -
Review 73 (2024-12-14 - Rating: 5)
Micah was very professional, very thorough and answered questions we had. Thank you -
Review 74 (2023-06-22 - Rating: 5)
Randy Parker was our technician for the annual check for our system. He was prompt and very polite. He pointed out that we had a problem with a clamp under our sink and that it was starting to leak a little. He went to his truck and found one, repaired it and now no more leaks! He did a fantastic job! I hope we are lucky enough to have him each time! Thanks Randy! -
Review 75 (2024-07-19 - Rating: 5)
Mr. Frye from Plumbing by BFW did an excellent job, he immediately identified the problem and repaired the hot water heater in no time. Plumbing by BFW response time is top notch, i was able to get an appt right away. I highly recommend BFW for your plumbing needs. -
Review 76 (2023-11-01 - Rating: 5)
Been using their water filter system for 3 years. We like it so much were moving it with us instead of leaving it in the home were leaving. Randy completed the uninstall very quickly, left no mess, and was very kind and professional about showing me how the filters and hookups all connect. Would recommend. -
Review 77 (2024-10-07 - Rating: 5)
Chris, was very polite and knowledgeable. He told me what to do to clean it and maintain it. You made a great decision when you hired him. -
Review 78 (2023-06-06 - Rating: 5)
10/10 would recommend. First time ever having to hire a plumber and they didnt disappoint! Desmond arrived quickly, did the initial job I called in for(toilet repair) and I mentioned we had a leak under the sink. He fixed the shoddy work that had been there previously, was super professional, and answered all my questions. The price was well below what my husband and I were expecting and now we have a plumbing service we trust and will absolutely use again. -
Review 79 (2024-08-15 - Rating: 5)
Chris Frye was awesome!!! Service was outstanding! I would recommend this company to anyone! -
Review 80 (2024-11-12 - Rating: 5)
Josh Bies was a great technician, very professional and friendly. -
Review 81 (2024-08-26 - Rating: 5)
Josh was professional and courteous. He answered all the questions we had. -
Review 82 (2023-09-26 - Rating: 5)
Randy Parker was very thorough and explained everything he did for the water test and for the change of our water filtration filter! His mannerism was exceptional and professional. Thankful for his work! -
Review 83 (2023-02-10 - Rating: 5)
David Winter was my plumber this time and he did a outstanding job. He went over and beyond to make sure everything was fixed and make sure I was fully satisfied before leaving he fixed 3 thing in a timely matter and was quite as well my son was taking a nap in the room and he didnt even wake him. He also help me get some groceries in the house due to my knee being messed up. He was amazing and would recommend his services to anyone. VERY VERY nice man Thanks David🤗 -
Review 84 (2023-03-24 - Rating: 5)
Josh was polite and always keeping me informed on what was going on with the process of uninstalling our water filtration system. He also made sure he left the area he was working in, nice and tidy. If we weren’t moving far away, I would definitely hire Josh to install and service our water filtration system at the new home! -
Review 85 (2023-02-16 - Rating: 5)
Josh Bies came to assist us today and he provided excellent service. He was on time, professional, he knew what was doing, did it in a timely manner, explained what he did, the warranty that is in place, and what we can do if we have any small issues. The service that was provided was immaculate. We will definitely continue to use Plumbing by BFW. -
Review 86 (2024-12-12 - Rating: 5)
Ty did a great job. Fast and thoughtful. George even gave an idea or for us to solve unrelated household issues. I like PROBLEM SOLVERS. Highly recommended -
Review 87 (2024-11-26 - Rating: 5)
My whole house water filter was leaking in the garage. Josh Duncan showed up in a timely manner. He was able to locate the problem immediately. The problem was resolved in no time! -
Review 88 (2022-12-20 - Rating: 5)
BFW was contraced by my employer to install water filters for an espresso machine and an ice maker. They also ran a waterline for our bar.George was on time, very professional, courteous and knowledgeable. He has such a calm, friendly disposition; just a super nice guy. He worked quickly and was tidy.The nature of our business (we are inside the secure area of the airport), makes it difficult to schedule any type of contractors. Crystal was very patient and accommodating, when scheduling. She was also very responsive, throughout the process.Most companies charge outrageous amounts, just to show up. BFW offered a free estimate, with very competitive rates. Highly recommend!!! -
Review 89 (2024-01-12 - Rating: 5)
Josh was very attentive to his work and explained everything as he goes along. If I didn’t understand something with my water system he took the time to explain. Josh is an amazing worker. Thank you. -
Review 90 (2022-01-16 - Rating: 5)
Sergio and crew installed kitchen faucet, pot filler at cook top, reverse osmosis under the sink water purification system (with faucet on counter), garbage disposal, natural gas line to cooktop, reverse osmosis line to refrigerator, various pipes/connectors as required. -
Review 91 (2024-10-10 - Rating: 5)
Josh bies was amazing and he did an excellent job! -
Review 92 (2023-04-20 - Rating: 5)
Doug and his partner, Nathan did an excellent job for us! They connected two water lines on our property development sites and were a pleasure to work with. Not only did they do a great job, but they were professional, efficient and full of knowledge. I highly recommend them and this company to anyone who has any type of plumbing need. 5 Stars!!!!! -
Review 93 (2022-10-25 - Rating: 5)
I had a great experience scheduling the service. The Technician Desmond showed up on Time and fixed the shower in less time than expected! Very professional and helpful. He kept me informed during the repair and went over everything with me after he was done. I am very pleased with the service I have received at BFW. -
Review 94 (2023-04-27 - Rating: 5)
We have used Plumbing by BFW on multiple occasions and their services are absolutely outstanding every time. Starting from booking the appointment with the office, to the technicians completing the work, we had nothing but positive experiences. Special recognition goes to Sergio Inestroza and Drake Rumppe for always being on time, their professionalism and knowledge in their trade. Sergio is never too busy to explain the details of the work being done. He also takes the time and has the patience to pass his knowledge on to others. We will definitely continue to utilize the great services provided by BFW and recommend them to anybody in need of plumbing services. -
Review 95 (2024-11-08 - Rating: 5)
Ty Mc Dougald has been to my house multiple times. Always knowledgeable and professional! Welcome anytime. -
Review 96 (2024-10-21 - Rating: 5)
Micah was very polite, knowledgeable what he was doing,. He was on time. -
Review 97 (2022-06-02 - Rating: 5)
I first would like to say that it takes a LOT for me to want to write a review as I rarely do so, but I wanted to make sure that people in the area know that I genuinely had a wonderful first experience with this company and I will have to say that Mr. Kevin was an extraordinary plumber. He is extremely professional and will make sure that his work is done correctly and perfectly before leaving your home. He is kind and even goes above and beyond by picking up after himself when his work is complete. Super grateful for workers like Kevin who truly enjoy their job and show it. THANK YOU SO MUCH!!! -
Review 98 (2024-01-31 - Rating: 5)
Drew was respectful, attentive & very knowledgeable about his trade.Even better they came out within about an hour of my callingI would definitely recommend bfw. -
Review 99 (2023-10-16 - Rating: 5)
Theyre always professional and do great work, they answer all questions, Ive used them before and there always on time and there price is good. If you try someone else to try to save a dollar you might not get the quality you should when it comes to plumbing needs you want it done right! Good job done by josh and Randy -
Review 100 (2024-11-19 - Rating: 5)
Josh was very good he explained everything he was going to do -
Review 101 (2024-04-24 - Rating: 5)
Josh arrived on time, kept a simple problem simple, looked at a few other small items, and charged us a very reasonable price. We highly recommend him! -
Review 102 (2023-11-08 - Rating: 5)
Randy was very professional. He worked so quietly that i actually forgot he was in the house. He is a very considerate & kind person.He came in and actually did more than what he was scheduled to do. Very grateful! -
Review 103 (2022-11-19 - Rating: 5)
We had Sergio and Drake over, to remove our water heater and a corner tub and to change our pipe lines to a different water heater in the house, I couldn’t be more grateful to them for all the work they did for us, it’s the second time we use their services and they are always very professional and helpful with any questions we had. I would definitely recommend, you wouldn’t be disappointed! I looked forward to have them work with us again soon. -
Review 104 (2024-05-22 - Rating: 5)
Chris was awesome! Did the job quickly, answered any questions I had. I will definitely recommend you guys to anyone needing plumbing work! -
Review 105 (2023-06-02 - Rating: 5)
I wholeheartedly recommend Josh for any project or role that demands professionalism, exceptional service, and a keen eye for detail. He is an asset to your team, and I have no doubt that he will continue to excel and exceed expectations in his future endeavors -
Review 106 (2024-07-02 - Rating: 5)
Josh Bies did an awesome job work very quickly at switching out the filters and even informed us on other questions asked. -
Review 107 (2024-06-18 - Rating: 5)
My technician was very professional and worked quickly and accurately. He finished in no time and the work was great. -
Review 108 (2023-03-10 - Rating: 5)
Sergio and Drake were great. They showed up and installed a new water heater promptly. They worked together as a team and were cool dudes.I appreciate the 24 hour turn around from the time I called, to the quote, to installation. -
Review 109 (2024-12-16 - Rating: 5)
Josh was super professional and thorough with the job. I highly recommend. Thanks so much! -
Review 110 (2024-04-01 - Rating: 5)
I needed my garbage disposal replaced and Chris came by and fixed it for me. Great customer service and very professional. Very experienced. Will call for future use. -
Review 111 (2022-01-13 - Rating: 5)
Our service technician, Randy Parker, is amazing at his job. He was detailed and took the time to explain the issue with our system and what he did to fix it. I appreciate his time! Randy deserves a pay bonus! He was very nice, professional and took the time to answer every question as well as helped us understand what he was explaining. Thank you for your work Randy!! -
Review 112 (2023-11-20 - Rating: 5)
Josh Bies was great. He took the time to explain the things that were happening with my system and ways to better stay on top of the maintenance of it. Very friendly and respectfully as well. -
Review 113 (2024-08-01 - Rating: 5)
I want to thank Mr. Blake for his professional service. He was informative and respectful. -
Review 114 (2022-05-12 - Rating: 5)
Plumbing by BFW was a pleasure to do business with: very responsive, great communication (including technician ETA down to the minute), timely, and professional. Their price to install the water heater was literally several hundred dollars less than another bid I got from contractor from Home Depot where I bought it. Casey R did the installation with his associate, and they did a great job. They were knowledgeable, professional, and personable, and cleaned up well after the job was done. -
Review 115 (2022-12-12 - Rating: 5)
My technician this morning was Desmond and he did a phenomenal job. We had issues with our garbage disposal and faucet so we contacted BFW because of their reviews! They are exactly as good as their reviews indicate and they are HIGHLY RECOMMENDED! If we have any plumbing issues, BFW is the first place Im calling! -
Review 116 (2020-04-29 - Rating: 5)
We had a remodeling job that required a plumber with a certain skill set and patience . We contacted Plumbing by BFW and the receptionist was polite patient understanding and professional she is the initial reason I decided to go with this company. They send reminders once you schedule an appointment and on the day of, a text message is sent with a picture of the technician and a mini bio introduction. This was a plus all the way around. Our technician was Sergio he arrived on time was very knowledgeable and explained in detail the things that he would do. He gave us a quote . He is the second reason we went with this company. Through out the project process he and his assistants were understanding and answered any questions. We did have some minor hiccups. but he either explained to us why it couldnt be done or suggested a different way. any issues brought to his attention was fixed right away Upon completion we received the invoice which was what he quoted. We were very pleased with his work and we appreciate his patience. His work was impeccable and he did a great job. We will definitely use him and this company for our business and personal jobs in the future and would recommend him and this company. Thank you -
Review 117 (2023-08-07 - Rating: 5)
We had a leaky drain in the kitchen, we called BFW, they sent George Lennon to take care of the problem and he did just that! He was professional, prompt, courteous, personable, knowledgeable, and speedy. I would like to thank George for a job well done! -
Review 118 (2021-04-22 - Rating: 5)
Extremely professional, and polite service that went beyond my expectations!Our Technician Chris Roby was punctual and extremely kind! Id highly recommend this service, as Chris set the bar extremely high for me and my family.He explained everything patiently in regards to what he was doing, installed everything perfectly, and done it all quickly and proficiently. -
Review 119 (2024-09-25 - Rating: 5)
Wonderful service. Great technician; offered good advice. Thanks for the service. -
Review 120 (2023-02-03 - Rating: 5)
We have been using BFW for the last year after installing a water softening and reverse osmosis system in our home! Everyone on their team is wonderful. We just had our annual check done by Josh and will definitely be requesting him back in the future! -
Review 121 (2024-01-03 - Rating: 5)
I cant say enough good things about Josh and BFW. He is incredibly helpful and explains everything hes doing. He helped me decide the best route to take in replacing my waterheater. He doesnt try to pressure you into a sale. I also have their water purification system and Josh is the one who usually comes out to service that system as well. Im so glad I called BFW. They saved me a LOT of money. -
Review 122 (2023-10-13 - Rating: 5)
Josh & Micah did a good job. Arrived during scheduled appointment times.Answered most my questions during the service of my filtration system. -
Review 123 (2023-01-19 - Rating: 5)
Desmond Lawrence did a great job replacing our leaky garbage disposal. He was very knowledgeable and willing to show me how to fix minor problems and answer any question I had. He was also willing to fix a leaky outside water spigot I had forgotten about until he was here and mentioned it to him. Prices were more reasonable that from other businesses I had called for a quote. Very satitisfied with this business. -
Review 124 (2022-10-12 - Rating: 5)
My technician Desmond arrived early and was quick to get to work. He kept me updated on what he was doing and his findings. The technicians that were here made sure everything was clean and picked up as they left and that the problem wouldn’t arise again. They were great! -
Review 125 (2023-12-22 - Rating: 5)
Josh was a real professional. He took great care helping with our hose spigot and I would highly recommend them for all your plumbing needs! -
Review 126 (2020-07-21 - Rating: 5)
Tim Presley from Plumbing by BFW was absolutely wonderful. I found this company through Home Advisor. They returned a call in less than 24 hours and scheduled a technician to come out and do an estimate. The estimate was completed and once approved the work was scheduled. Tim was courteous, professional and did an outstanding job throughout the home. I will definitely use them again and would recommend this company! Great Job with top quality products! -
Review 127 (2024-07-23 - Rating: 5)
Chris arrived promptly, did great work, and finished quickly. Would absolutely recommend Chris to anyone looking for plumbing work. -
Review 128 (2021-03-02 - Rating: 5)
Sergio and his companion arrived on time for appointments on two separate days. Both services were complete quickly and efficiently. Both men were curious, respectful and professional. They were flexible with the needs of my family and I, and did a great job for all services rendered. Great job guys. -
Review 129 (2024-05-04 - Rating: 5)
BFW is my go to plumbing company for my rental properties. I appreciate their responsiveness and professionalism. Drew and Randy are always professional and always treat my tenants with respect. Thank you!! -
Review 130 (2024-03-11 - Rating: 5)
Josh was my plumber today.He did a great job. He was very knowledgeable, pleasant, professional, on time, responsive, and polite. I recommend this company, and Josh I would say is an asset.Thanks! -
Review 131 (2023-04-18 - Rating: 5)
BFW did a great job at a great price and on time! David Winter was the bomb and did and incredible job for us! David went through a small crawl to remove a ruptured exterior frost free hose bib and install a new hose bib. Quick and easy, lemon peazy! -
Review 132 (2024-02-02 - Rating: 5)
These guys are always professional and respectable. They get the job done. Randy Parker offers exceptional service and is a true professional. We enjoy using BFW for all our water and plumbing issues. -
Review 133 (2024-05-29 - Rating: 5)
Chris showed up on time and ready to work.Everything worked fine and we are well pleased.Chris answered all questions with patience and understanding his performance went well beyond what can normally be expected. -
Review 134 (2023-10-10 - Rating: 5)
Today was a good day!!! My service was Bottle free water filter maintenance, techs Josh & Cameron showed up and showed out. Outstanding job guys 👍 A+ service. -
Review 135 (2024-11-25 - Rating: 5)
Josh did an amazing job. I truly enjoyed having him. He is the best. -
Review 136 (2024-12-23 - Rating: 5)
The service was awesome and Josh was great as always! -
Review 137 (2024-08-18 - Rating: 5)
Micah was awesome! Great service, as always.Highly recommend!! -
Review 138 (2022-04-20 - Rating: 5)
Our plumber Brett was one of the most efficient and friendly technician my family has ever had to use. Our faulty sink which could have required other steps was reduced due to his knowledge and experience of his job. Very happy with this service and would recommend 5/5 to anybody who needs any type of plumbing repair. -
Review 139 (2021-05-31 - Rating: 5)
Chris Roby did a great job. He found the source of the leak in the crawl space and it turned out to be the hot water heater in the garage. He installed a new water heater. He explained everything he was doing and the service was fast and great. I was satisfied with the service and will be a repeat customer. -
Review 140 (2022-07-13 - Rating: 5)
Excellent customer service from start to finish. After contacting 6 companies for sewer line install service estimates BFW was the ONLY one to respond and keep us informed. Our technicians (Sergio) was very professional and explained every step of the process. I can not say enough good things about this company and will continue to use them for any plumbing needs -
Review 141 (2024-04-19 - Rating: 5)
Dean showed up on time was friendly and professional. Fixed the problems I was having and was very efficient and neat. I highly recommend this plumbing company with no reservations -
Review 142 (2021-03-14 - Rating: 5)
James service was outstanding. Im requesting his service again. He was exceptionally professional and went the extra yard to meet all needs I asked him too do. He remove the salt out of my water machine and put it around my air conditioner on the side of my house. He replaced three filters under the sink in the kitchen. I was able to put bug spray in the garage, where the water system is. Im requesting him to be the one too come for my next needed service. 💯👍🤸😇. -
Review 143 (2020-01-25 - Rating: 5)
As other reviews have mentioned, this company is great with communication. They send appointment reminders as well as a message and picture of the technician on the way.Randy installed our reverse osmosis system and added a line to the fridge. He did a great job and left the area clean and tidy, even after drilling through granite. During the process he was courteous and thorough as he explained what he was doing. We could tell he was knowledgeable and felt confident in his ability to do this job. We appreciate the time he took to explain things and go over what a whole home filtration would look like. For now, we have the RO tank at the sink and are very thankful for that. -
Review 144 (2023-08-10 - Rating: 5)
Josh and the young man that accompanied him were very nice and professional. They did a wonderful job and left the area clean where they worked. Would highly recommend BFW. -
Review 145 (2021-12-21 - Rating: 5)
Mr Cassey Russell was very professional and courteous. He took the time and patience to explain what the issue was and he resolved it. First Class Customer services great member to have on your professional team. Thanks again job well done -
Review 146 (2022-02-17 - Rating: 5)
Brett did an outstanding job. He communicated with me prior to arriving to assess the issue. He arrived promptly, was professional and engaging. BFW is the the only plumbing company on my list from here on out. Also a shout out to the scheduling office. They were awesome and flexible when I had to make a change to my schedule. -
Review 147 (2021-05-18 - Rating: 5)
Brett came in on short notice to find and fix a leak I had with some garbage water line in my wall that destroyed my floors. He located it quickly, gave me options for relocation and repair, and then got to work. No complaints, very professional and courteous, would not hesitate to call this company again. Their labor rates are pricey, but they work quickly and with quality. Am highly satisfied and happy to have my water back on. Thanks, Brett! -
Review 148 (2023-02-11 - Rating: 5)
Out of the 3 plumbing companies I contacted online (via their websites), BFW was the only one who responded. I ended up having to call the others. I appreciate if a business is going to use an online method of contact that they respond. I received a text with the technicians name (Desmond) and picture letting me know they were on their way. Service was outstanding and effecient!. Thank you Desmond! -
Review 149 (2022-07-01 - Rating: 5)
Sergio Inestroza showed up on time, introduced himself and his teammate (Matt). When shown the problem areas he quickly diagnosed and corrected the issues (didn’t even laugh at me and my lack of mechanical skills). We went from having two plumbing issues to none within less than a hour. Great work, will use again, and will highly recommend to friends. -
Review 150 (2021-12-08 - Rating: 5)
Let me start by saying these are the guys you want to go with for plumbing repairs, they were great! It only took them a few business days to get me on the schedule, they showed up at the very beginning of the time window given too! Casey and Kevin were both friendly and professional! They worked efficiently and effectively, kept me in the loop and even double checked with me about part replacements before installing them! The company as a whole was very up front about everything, no hidden costs or trickery with “unnecessary” part replacements. -
Review 151 (2023-07-31 - Rating: 5)
I have used a BFW several times and wanting to sell for my Plumbing and water filtration needs. They never seem to disappoint. Kevin and Casey came to my home today to replace my old gas water heater with a new one. They were both extremely respectful and kind. They also made sure to keep me updated every step of the way making sure at the end of the job I didn’t have any further questions even though they would’ve happily answered them for me. When they finish the job without me having to even ask they cleaned The dirt, dust, And the unwanted scrap pieces for me. So now all I’m left with is a brand new, clean, most importantly working water heater. Thank you Plumbing By Bfw Once again for the amazing work!**UPDATE!!Still the best company ive had word done from. Google doesnt allow me to make another review and i just had a repair done. My kitchen sink has been leaking a large amount of water with use and using the garbage disposal made it so much worse. Luckily george and his helper came and within 5 mins was able to figure out whats wrong and immediately fixed my issue. Having the work done by Plumbing by B.F.W is always stress free. Now my sink works better then how it was when i bought the house.Work done 7/31/2023!Had needed my kitchen faucet replaced. Randy came out and did wonderful work. Hes super friendly and easy to talk to. He answered all questions i had and before he left he put everything back under the sink and cleaned up after himself. Awesome work guys once again!! -
Review 152 (2024-04-23 - Rating: 5)
Josh Bies is a class act very professional and down to earth highly recommend him 5 star service today is the very reason I will continue business with youll Thank you so much God bless🙏🙏🙏 -
Review 153 (2022-05-04 - Rating: 5)
I thought I left a remark on my review the first time, I must have been distracted. I will use and recommend Plumbing by BFW any time. Brett was fast, clean and professional. I did not feel like I was being pushed to get more done than I needed at the time. We did discuss some other issues we need to have taken care of and some future upgrades to my house. I will call Plumbing by BFW when I am ready to start those projects. Thank you to Brett he did an outstanding job. -
Review 154 (2020-05-05 - Rating: 5)
This company did an excellent job, from scheduling to installation, all were professional and our tech Tim did a great job. Installed quickly and with pride, I have never dealt with a company that has the follow up like these people do. From texting to emails to phone calls there was never a doubt where we stood. Thanks for the great service! -
Review 155 (2024-11-07 - Rating: 5)
Josh is an excellent technician very professional and he takes the time to explain every aspect of filter system, how its working and if any additional services is needed. He has service my system now for years and rendered 5 STAR Svc every time. -
Review 156 (2023-08-28 - Rating: 5)
This would be the second time I have utilized BFW and the services have been outstanding on both occasions. From the initial call for an appointment to scheduling, estimation and completing the job. The technicians are very knowledgeable, respectable and very professional which is a true reflection of BFW. I will definitely be recommending Plumbing by BFW to my friends and family. -
Review 157 (2020-12-10 - Rating: 5)
Sergio was awesome! Really came and saved the day for us with hooking us up to the septic system. They were on time, fast, and even took the time to talk me through parts, because I enjoy learning and watching. Very professional and not to mention affordable! Will definitely be using them in the future and spreading their name! -
Review 158 (2023-02-21 - Rating: 5)
Great company with great service. Their technician, Josh, was very knowledgeable and professional! He was able to answer all my questions about the water softener system he came to service. -
Review 159 (2023-03-06 - Rating: 5)
Mr Winter arrived early, performed an excellent removal of my old water heater and performed a professional installation of the new one. He was very tidy and meticulous through out the entire process. -
Review 160 (2021-12-23 - Rating: 5)
This company installed our whole-house water filter, and it was affordable, professional, and fast. They charged an extremely affordable hourly rate, and completed the work as fast as possible while ensuring that the work was done right. Last, but not least, the two technicians that came out were extremely professional, and personable. Highly recommend this company for their plumbing services! -
Review 161 (2021-06-05 - Rating: 5)
Randy Parker was very professional. He explained everything he was doing and why. He even noticed corrosion on my water heater, he was here checking and replacing filters on our water system. I would recommend Randy andBottle Free Water to anyone!! Thanks for the great service! -
Review 162 (2023-02-15 - Rating: 5)
We had Randy (BFW) change out the bedding in our Westinghouse water filtration tank. The cost was 1/3 of the company (WIT) we had been using. Plus they were professional and courteous!Ron Parke -
Review 163 (2024-01-13 - Rating: 5)
Only had a toilet that would not fill properly and a disposal that would not operate. Randy quickly reset the disposal and replaced the fill valve and flapper in the toilet. Took about 30+ minutes. -
Review 164 (2023-03-31 - Rating: 5)
It was a great experience having a knowledgeable professional, Desmond Lawrence, take care of our plumbing issue. I will definitely call BFW for future plumbing needs. Thanks for great service. -
Review 165 (2024-06-05 - Rating: 5)
Excellent professional service completed by Nate Skipper and Josh Duncan. Highly recommended. -
Review 166 (2024-07-02 - Rating: 5)
Josh was great...as always. So was Amanda, setting the appointment.Thanks for your great service. -
Review 167 (2022-04-07 - Rating: 5)
Brett came out to repair my toilet. He was on time and very respectful. He took his time to do the repairs needed and made sure everything was working properly before he left. Thanks Brett for doing an excellent job! -
Review 168 (2023-11-14 - Rating: 5)
Josh was very professional. I would definitely recommend this business 💯%. The communication was great also. Thank you for servicing my home. -
Review 169 (2023-01-25 - Rating: 5)
Sergio and Drake trenched our house slab to move plumbing for a kitchen re-model. They were professional, on-time and very personable. I will definitely use them for any and all future plumbing needs. -
Review 170 (2022-01-05 - Rating: 5)
Upon Sergios arrival, he seemed to know exactly what I was explaining to him and went right to the job. He was very professional and very friendly. This will be the company I call for all my plumbing needs whether its at my business or home. Great job, Outstanding customer service -
Review 171 (2022-03-21 - Rating: 5)
BFW is a great company. Brett was the technician that came in and worked on my bathtub faucet. He was very knowledgeable and skilled at his job. He really took the time to find the issue and didnt rush through it. I appreciate his time and attention to detail. -
Review 172 (2024-06-25 - Rating: 5)
Chris Frye was very friendly and professional. Found the issue corrected it. Great job! -
Review 173 (2020-09-26 - Rating: 5)
Not too many businesses in the area are professional or easy to do business with. But plumbing by BFW was SO easy to do business with. I requested a quote online and received a response the next day by 8am. Then, Courtney in the office was awesome and was able to schedule my appointment within my tight timeframe. I got emails and texts to confirm my appointment. The plumber was a little late but Courtney had called to let me know he was running behind. When the plumber, Ray, arrived he was friendly and was able to fix my toilet in no time. The rates were on par with quotes I received from other companies but BFW was much more professional, friendly, and responsive. Definitely recommend. -
Review 174 (2023-02-15 - Rating: 5)
Josh was great, very professional, efficient and kind. He was in and out for our yearly service, and was a pleasure to chat with while doing the testing & filter service. -
Review 175 (2022-12-31 - Rating: 5)
Sergio and Drake arrived in a timely manner and went right to work. After assessing the symptoms they were able to clear the main sewer line so that it flowed properly. Additionally Sergio recommended a camera inspection since he felt the slight back flow of water was not supposed to occur at the end of a flush. -
Review 176 (2024-03-14 - Rating: 5)
Josh was very professional and friendly. Explained in details why a new filter is needed after having the water system for 5 yrs. -
Review 177 (2024-12-09 - Rating: 5)
Josh did great job! He is the best. -
Review 178 (2020-08-14 - Rating: 5)
Tim was courteous and extremely professional when he arrived to find the reason for clogged plumbing in my home. He arrived on time and wasted no time trying to get my bathrooms operable again. He took great care to make sure the areas where he worked were left clean and in order when he finished. I would recommend BFW for all your plumbing problems and I give them a 5-star rating -
Review 179 (2021-03-24 - Rating: 5)
Sergio was extremely professional and responsive. He doesnt cut corners to get the job done. It is hard to find people like Sergio and his work ethic. We definitely would hire him again. Highly recommended. -
Review 180 (2024-08-05 - Rating: 5)
As always Josh was very professional and courteous today!! -
Review 181 (2023-09-26 - Rating: 5)
Josh was very professional and knowledgeable. He informed me of my options for servicing our water system and fully explained the process. -
Review 182 (2022-07-23 - Rating: 5)
Great experience. Sergio took care of everything and explained things well. Company had excellent communication and transparency. I would recommend them for your plumbing needs. -
Review 183 (2020-07-09 - Rating: 5)
As a new home owner, I called a different company that wanted to charge me $4000 for what turned out to be a simple shower head adjustment. George came out the next day, gave my plumbing a second look, fixed the shower head, offered his expertise on installing a new toilet, and didn’t charge me for his services. If you don’t know what you’re doing and need an honest businessman on your team- this is your guy. Easily earned a loyal customer, highly recommend. -
Review 184 (2021-03-20 - Rating: 5)
I highly recommend Plumbing by BFW. Customer service and information flow leading up to the appointment were awesome. Emilio actually called to see if he could come by early because he had completed his other work orders earlier than anticipated. Once he was on site he worked quickly and the quality of work was professional. Keep in mind...this was a same day appointment. I have NEVER experienced this level of service from plumbers in the Fayetteville area. I will certainly be calling this company for all of my future plumbing requirements. -
Review 185 (2020-08-12 - Rating: 5)
I placed a call w/my home warranty co. Choice Warranty. This Co was assigned. Prior to coming had very good communication w/ office personnel Courtney, very lovely lady. Was assigned the repair man Tim Presley. Tim arrived during the time schedule I was given. I was texted he would be arriving in 15 min and I had a tracking of his driving pattern. Really nice feature.Tim showed up, we discussed the problem I had been having and he checked things out . He informed me what he thought was happening and what he was going to do. He went right to work. Tim was extremely professional and explained everything very well. A breath of fresh air from other co’s. I definitely will ask that they are assigned to my job next time I have to use my warranty. -
Review 186 (2024-04-22 - Rating: 5)
Micah Blake was very professional and on time. Provided excellent service and explained the steps of the service he was performing. -
Review 187 (2023-12-31 - Rating: 5)
BFW is the fastest most efficient plumbing company out there. They are professional. Great customer service. This is the company for all your plumbing needs -
Review 188 (2022-11-10 - Rating: 5)
Sergio was completely amazing on every level, from being on time, his extreme knowledge and professionalism to his experience in his field, I will never go elsewhere. I fully recommend Plumbing by BFW for any residential or commercial plumbing issue you may have. Completely saved the day. I didnt catch his partners name but he was also completely amazing and set the bar high like Sergio. Thank you guys so very much... -
Review 189 (2023-01-26 - Rating: 5)
As soon as he approached, he was nothing less than professional. I was pleasantly surprised of his knowledge. He answered all my questions and addressed all concerns. We will be requesting for him to do our next service. -
Review 190 (2022-09-30 - Rating: 5)
Mr. Desmond was so professional and was excellent with helping my plumbing problems. I would definitely recommend his service in the future. Answered any questions I had to help me explain what was happening with my sewage problem and did all he could to assist with me being able to use my toilet. Thank you very much -
Review 191 (2024-12-13 - Rating: 5)
Great customer service and prompt service calls. Thank you! -
Review 192 (2023-05-05 - Rating: 5)
Akime/Desmond were before scheduled time. Both were friendly, knowledgeable and didn’t wast time getting started. Identified the leak and resolved the issue very quickly. Very quick and efficient service! -
Review 193 (2024-11-16 - Rating: 5)
Excellent service from Ty yesterday! Thanks BFW! -
Review 194 (2024-01-25 - Rating: 5)
David Winter was my technician this time.He was polite and went straight to work. I explained the problem and within 10 minutes he fixed the disposal so I could start doing dishes.He even started cleaning the sink!