Roto-Rooter Plumbing & Water Cleanup

Located in Fayetteville, North Carolina

Address: 315 Dunn Rd, Fayetteville, NC 28312, United States

Phone: +1 910-221-7111

Rating: 4.8

Services

On-site services
Repair services
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Comments

Review 1 (2024-10-08 - Rating: 5)
The team I had at my house was amazing. Kevin Soto, John Clark, and Blake Johnson are the greatest team! My house flooded from a burst hose, and each one of these guys were instrumental in getting my house cleared under a tight deadline. Great interaction and very comfortable to work with. They felt like brothers to me, and will remain so! Would recommend this dynamic team to anyone!!!

Review 2 (2024-06-14 - Rating: 5)
I had Zach come to one of my vacation properties on short notice. He was wonderful at helping my guests with a clogged a toilet on day two of their weeklong stay during the US Open. While issues like this are never delightful, he made it as painless and expedient as possible. He was friendly, gave lots of details and most importantly walked me through the possible scenarios and their associated costs. I felt pricing was fair and I was not taken advantage of (as a remote owner). I will definitely remember this business, their helpfulness and professionalism next time I am in need of a plumber!

Review 3 (2024-12-18 - Rating: 5)
Amazing Team and Excellent Service!”Keith, Dalton, Kevin, Michael, Todd, and Jay did an outstanding job replacing our entire plumbing system. They were professional, efficient, and incredibly kind. The team explained everything clearly and worked diligently. Highly recommend them for exceptional service!Zach, Marcus, Marlon and Dylan provided exceptional water cleanup services. They were prompt, professional, and thorough, keeping me informed throughout the entire process. Their attention to detail and respect for my home were truly impressive. I highly recommend them for any water cleanup needs.

Review 4 (2024-12-29 - Rating: 5)
Fast / excellent service. 2 days before Christmas I had drains clogged and toilets not flushing. Matt, the technician, cleared the clogs to allow us to use bathrooms and referred us to service to pump septic tank. All Counties Septic was awesome as well.. came Christmas Eve morning to ensure we wouldnt have issues over the holidays! Fair price too - no upcharge because of the holidays.

Review 5 (2024-11-04 - Rating: 5)
Phase one completed 😍 Dillion and John worked diligently they were very clean the communication was outstanding they were very thorough with explaining their part me and my family appreciate their service!! I’m so happy we were introduced to Marcus and the first guy who came out I can’t remember his name but bravo fellas because I had my share of bad experiences and this was not one!!

Review 6 (2024-12-18 - Rating: 5)
Amazing service! Our garage was flooded by our water heater and they were able to get someone out to us almost immediately. Their plumber fixed the problem that night and then set us up with their remediation team. John and Jeremiah were assigned to us for remediation and they were wonderful. There was amazing communication through out the process and they were extremely thorough and worked with our schedule when they needed to be at the house. They did an incredible job documenting the process for our insurance and took photos of every step of the process. They left us with a dry and perfectly clean area for the contractor to begin their work. Highly suggest Roto-Rooter and Jeremiah and John.

Review 7 (2024-12-10 - Rating: 5)
John and Jeremiah provided great service to my house. They worked extremely hard and walked me through the entire process. They were very trust worthy and did their due diligence within the house which I really appreciated. They were also personable and easy to talk to and flexible with my schedule. They definitely went above and beyond what was required of them. Best service I could’ve asked for.

Review 8 (2024-12-06 - Rating: 5)
We called Roto-Rooter because our plumbing was backed up. They were prompt on giving us an appointment. The service that Keith, Dalton and Marcus gave us was wonderful. They were very friendly and had very good manners. They explained everything to us that they needed to do and made sure that we understood the information they gave us. Thank you so much guys and we will definitely be sending recommendations your way. We will use Your services if ever in need of a plumber again.

Review 9 (2025-01-07 - Rating: 5)
Had a water leak from a water heater that affected that immediate area and the bedroom ceiling downstairs as well as a sizable portion of a wall. Roto Rooter responded quickly, did excess water/moisture removal, and made sure to keep the environment clean and safe. I appreciated their professionalism and courtesy as well!

Review 10 (2024-12-06 - Rating: 5)
If I could give more than 5 stars I would! Blake and Marcus were incredibly professional, thorough and courteous! They took care of my problem, got my insurance claim started and took care of everything! They have a customer for life! I will recommend their services to everyone I know!

Review 11 (2024-12-26 - Rating: 5)
Keith was exceptional. He geared up and got straight to work. Keith informed me of the status and showed the work he did and repaired. I will recommend and come back when needed for services.

Review 12 (2024-12-15 - Rating: 5)
Roto-Rooter Plumbing & Water Cleanup was great. The customer service representative was able to schedule a diagnostic on the same day. Zach arrived earlier than expected and was knowledgeable about how to unclog my kitchen sink. He completed the job within a few hours and with customer satisfaction. Thank you, Zach, for your professionalism and expertise.

Review 13 (2024-11-27 - Rating: 5)
Dylan and John came out and done an amazing job from start to finish. They were very professional and explained the whole process to us about what they were doing. They were very clean and neat with their work and overall made us feel important taking their time and explaining everything. Great job done by these guys!! Thank you both!

Review 14 (2024-12-16 - Rating: 5)
Blake came out on Sunday evening at 6:30 to repair an outfall line which was completely clogged with roots. He was very patient to answer my questions and did a very thorough and complete job. He identified another issue with a deteriorating pipe which I’ll be scheduling for replacement very soon. Nice to find a company that will come out on a Sunday and who has all the parts and tools needed to get the job done right. Very pleased to have had the opportunity to meet and converse with Blake. He was very professional.

Review 15 (2024-12-30 - Rating: 5)
I never been so proud before. The way I am with Jackson. He did a very good job. His personality and attitude is a 100. I would recommend everyone and anyone to him to have him handle their water damage.

Review 16 (2024-10-22 - Rating: 5)
I am so grateful to Roto-Rooter and their staff for going above and beyond helping me with ALL my plumbing needs. When confronted with a busted pipe on a weekend day the call was quickly taken and a technician was assigned and showed up on time to address my issue. Thank you Blake Johnson and helper Caleb for listening to my concerns understanding my circumstances and advising me professionally every step of the way. I was able to establish trust in this company and its staff because of the exceptional standards held by their staff. Always professional courteous and understanding was technician Blake Johnson as well as knowledgeable. Thank you Todd (supervisor) for assisting us and helping us to understand what our particular plumbing needs were and how Roto-Rooter could help. I couldnt be happier with the quality of workmanship integrity in the job and desire to assist the customer that was provided by Blake Johnson Caleb and Todd. My many thanks could never do justice to show my appreciation for who you are and all youve done to assist me in my time of need but truly thank you from the bottom of my heart!

Review 17 (2024-12-24 - Rating: 5)
Blake was incredible. He knew so much, and was very patient in explaining what he was doing as he did it. He came on Christmas Eve because we had a plumbing emergency and very quickly put our minds at ease. We are so thankful for him, he was our Christmas miracle!

Review 18 (2024-12-01 - Rating: 5)
We were having trouble with our toilet. The gentleman, Blake, that came to ourhome was the most polite, professionalweve come across in a long time.Super, superknowledgeable.When someoneelse failed he,Blake, stepped uptook his time to really solve our theproblem. If I couldgive Blake 10 stars I would. No stressand no mess withhim. KUDOS BLAKE!

Review 19 (2024-08-23 - Rating: 5)
Zach was excellent! We called him for a toilet repair but out water heater went out with a busted seam right before he arrived. He quickly fixed it for us and we now have water all within a few hours of losing it. The price was manageable but with his service well worth it!Quoted 1.5 hours repair and he was done in an hour with both jobs!

Review 20 (2024-10-23 - Rating: 5)
Marlin and Kevin were absolutely wonderful as a water mitigation crew. They always let me know what they were doing, why, and then gave me real estimates and peace of mind. They carefully handed the non-damaged items in my laundry room and the areas of my house they needed to use to get to my laundry room. This was a stressful and unexpected event that they made much easier with their attention to detail, professionalism, and clear people skills. I would highly recommend them!

Review 21 (2024-12-24 - Rating: 5)
Jon and Jerimiah were friendly. They kept us updated and went above and beyond to fix our issues in our home. They cleaned up everything well and we are satisfied with their work. Now the next phase begins but they have left us confident that everything will work out.

Review 22 (2024-10-27 - Rating: 5)
Efficient and knowledgeable. They fixed an issue another plumber missed.Dylan and John were great! Very professional and efficient. They did great work and left a clean work place. Jackson was extremely helpful coordinating the work. Great company to work with.

Review 23 (2024-11-21 - Rating: 5)
I contacted Roto Rooter to clear out my drain pipes. The crew quickly went to work inspecting my entire system inside, outside and the crawl space. They showed me videos of everything and pointed out problem areas. After contracting them, the remarkable team of Marlin and Dylan arrived to pack up all my stuff because my kitchen floor needed replacement due to water damage. They replaced the faulty plumbing and dried the entire work area. Demolition and clean up followed. These two young men have restored my faith in the younger generation. Their attitude and professionalism truly impressed me. I highly recommend Roto Rooter and Marlin and Dylan to fix your plumbing issues.

Review 24 (2024-11-29 - Rating: 5)
Zach was our plumber and he did an amazing job explaining everything and fixing our leaky toilet. Marcus also came by to assess the water damage and talked with us on how to get the process of fixing the damaged started. Highly recommend their work!

Review 25 (2024-12-14 - Rating: 5)
Recently the city had a water main break in my neighborhood. I only found this out when I noticed the Roto Rooter truck down the street at our local church. I had stopped to say hello to the Tristan the technician while walking my dog. I mentioned my drains seemed to be running slow. I also asked if he or the company may be able to look at it. Being elderly and on a fixed income I was hesitant to call anyone. Even though it was late on a Friday night He called the office and they were able to give me an unbelievable price and had the pipes running smoothly in less than an hour. I will definitely be calling them with any problems I have in the future.

Review 26 (2024-01-12 - Rating: 5)
Roto- Rooter team has been amazing throughout our water leak! Todd (plumber) came out immediately to assess and fix our broken line.Then referred his water mitigation team to us and after consulting with a few companies we chose Roto-Rooter. Marcus was SO thorough, and made us feel very clear on the process and next steps. He then sent out a crew (Kevin & RJ) and they have been working around the clock to cleanup the water, remove damaged floors/walls and get our home dry!For such a crazy unexpected experience, it has been a great experience with this team!

Review 27 (2024-10-21 - Rating: 5)
I have had such a great experience with Roto-Rooter. From the initial inspection and write up, to the installation of my tankless heater, I have been informed and reassured.Tristan is knowledgeable and walks you through step-by-step, which is so important for someone like me who doesn’t know plumbing. Excellent service and care!

Review 28 (2024-09-03 - Rating: 5)
Tristan was absolutely amazing. Couldn’t have asked for a better technician. He explained everything in such detail and really made sure I knew and understood what was going on. He went above and beyond to help me. The whole team was 5 star worthy - Joey and Marcus too! Would highly recommend!!

Review 29 (2024-11-20 - Rating: 5)
Zach was a great tech and had a very personable and professional attitude. Worked hard to diagnose the issue and listened to our tasteless jokes along the way. Thank you for your 5 star service!

Review 30 (2024-12-17 - Rating: 5)
Five star service! Zach was very patient, very knowledgeable about his craft and worked tirelessly to help me and my family accomplish our goal. Definitely recommend

Review 31 (2024-08-13 - Rating: 5)
Blake was exceptional to work with in cleaning out my plugged home main sewer line. He went above and beyond not only ensuring all was in good shape before leaving, but also helping me with my home warranty claim for reimburse. I found Blake to be pleasant, polite, and very knowledgeable. I would have him work on any of my future plumbing needs without hesitation!

Review 32 (2024-11-04 - Rating: 5)
We were extremely pleased with the service by Roto Rooter. They were thorough but efficient. The serviceman, Matt, was extremely professional and polite. We will definitely use them again.

Review 33 (2025-01-03 - Rating: 5)
Garbage disposal didn’t work. Technician explained each option and cost. I felt informed on the work being done. Work was completed and professionally performed

Review 34 (2024-10-18 - Rating: 5)
Keith was excellent. We have been having issues with backed up plumbing for a while now (on and off) and Keith was able to get everything flowing again. Life saver! He was very knowledgeable, professional, and thorough. You couldnt ask for a better plumbing specialist.

Review 35 (2024-11-04 - Rating: 5)
Kevin and Marlon have been wonderful working in our house this past week with water damage caused by a leaky shower drain. They were friendly, professional, and efficient! We can’t recommend them enough!

Review 36 (2024-08-08 - Rating: 5)
Extremely pleased. The two professionals that were dispatched to my residence could not have been any better. Going into this I knew there were going to be delays or even the possibility that I would have been unable to get anyone out due to the current impact from hurricane Debby but to my surprise they were able to schedule me in for the next day and their customer service team kept me informed and up to date on arrival time. The gentleman who were at my residence explained exactly what their processes were going to be and presented me with very detailed photos of the damage along with ajust as detailed explanation of the work that needed to be done. The gentleman from their mitigation team even assisted me with filing my insurance claim, streamlining the process reducing the amount of time explaining it to the insurance had I needed to do it alone. At the end of their visit they had my water back on and were already working on the schedule for the water mitigation and damage repair. Thank you for the job you have done and I have no doubt that the job will be completed as quickly and professionally as possible. These two guys are welcome in my home any time. If you are looking for a quality team of professionals to help you tackle your emergency plumbing needs then look no further that the professionals at Roto Rooter.

Review 37 (2024-12-19 - Rating: 5)
Blake is an excelent technician. He is knowledgeable, detailed and thorough. He made sure the system was working properly through several situations making sure there would not be any issues with the system. He takes great pride in his work and he beleives in complete customer satisfication.

Review 38 (2024-09-09 - Rating: 5)
Hey everybody, had a bad water heater and had to call for repair. Tristan from Roto Rooter showed up and from the time he arrived to the time he left, he was prompt, courteous, knowledgeable, and he was as good as he was fast (definitely NOT a rookie)! Not trying to increase his workload too much but ASK FOR THIS MAN BY NAME! Awesome experience and thanks again!Vince H

Review 39 (2024-07-22 - Rating: 5)
We had a wonderful experience with the gentlemen who came to help us with our leaking shower faucets. They were knowledgeable, efficient, explained everything in a straightforward manner, and they were extremely kind and congenial. Zach was absolutely great! 5 stars, A+!

Review 40 (2025-01-08 - Rating: 5)
Matt was very professional and he fixed my kitchen sink and in a timely manner, he informed me on how to maintain my kitchen pipes, I will definitely recommend this company to everyone.10/10

Review 41 (2025-01-03 - Rating: 5)
Matt was excellent! I would recommend him to do all your work! Thank for your quick response to diagnose and repair!

Review 42 (2024-12-06 - Rating: 5)
Thanks to Blake and Will and the whole team at Roto-Rooter of Fayetteville. They were very informative and efficient with getting my plumbing problem solved and I feel that I can definitely trust them and their services for future problems that may occur.

Review 43 (2024-06-25 - Rating: 5)
Great experience fixing both toilets in my home. The worker, Tristan, was excellent. Was extremely thorough and fast. Did a rebuild on both toilets and was in and out in just a few short minutes. Exceeded all expectations. He will be my new go to worker that I request should I need/want anything in the future. Great job.

Review 44 (2024-07-25 - Rating: 5)
I am very happy with the service I received. Technicians were on time and professional. They let me ask my questions and explained everything without being overwhelming. My sincere appreciation for the work that was done and the conditions in which they had to work, and not once did they hesitate or complain. Technician was genuinely interested in my satisfaction. Bravo!!

Review 45 (2024-10-16 - Rating: 5)
John and Dillion of the water mitigation team did absolutely amazing work! I was very impressed with their professionalism and dedication to the job! I would definitely recommend using Roto-Rooter to everyone for your plumbing and water mitigation needs. All of this work was done for my mothers house but Im going to switch and use Roto-Rooter for my house in Austin based off all the excellent work theyve done for my Mom.

Review 46 (2024-07-25 - Rating: 5)
I had the Best experience with Zach Brittner, he helped work with me on payment and not only that but provided the best service and was very respectful, before I went with Roto-Rooter I called Blanton and they was trying to charge me 109 dollars “for non members” and 89 “for members only” just to look at my plumbing issue… while Roto said they would look at my issue for free!!! This is amazing service and I really appreciate Zach Brittner for everything he did today, honestly someone give this guy a raise!!!

Review 47 (2024-12-10 - Rating: 5)
Roto-Rooter performed like a champion. Todd, Matt and Donna were great to deal with and stayed on top of things from inception to finish. I highly recommend Roto-Rooter to all in need of their services.

Review 48 (2024-09-12 - Rating: 5)
Blake, Marcus, Jackson, Marlon, and Dylan did a fantastic job. They were very professional, answered every question, and explained everything that they did. I highly recommend Rotor-Rooter for all of your plumbing needs.

Review 49 (2024-10-31 - Rating: 5)
Awesome service! Matt diagnosed the problem, explained the options and replaced our garbage disposal. Great job Matt! Will definitely use Roto Rooter in the future.

Review 50 (2025-01-06 - Rating: 5)
Zach B was very professional and knowledgeable. I highly recommend him/Roto-Rooter for all your plumbing needs

Review 51 (2024-08-18 - Rating: 5)
Blake was great! He was professional and knowledgeable when explaining the whole process. I will come back to Roto-Rooters Plumbing & Water Cleanup if I ever need plumbing issues again. Highly recommend! -JN

Review 52 (2024-07-23 - Rating: 5)
I called to get an estimate on outdoor faucets replaced. I figured it would be a few days. I had an appointment the next day. They were able to complete the work that same visit. The tech was super personable and professional. Thank you roto rooter!

Review 53 (2024-08-28 - Rating: 5)
The gentlemen were polite courteous and very professional. They handle business like true professionals and represented the Company very well. I would recommend them every time or more like them to people who need help.

Review 54 (2024-08-07 - Rating: 5)
We had a pipe bust last week and the team was awesome!! John and Kevin from water restoration were simply amazing 🤩!! They were diligent to make sure all the work was done. John and Kevin were quick to answer any questions we had as well.

Review 55 (2024-08-28 - Rating: 5)
So there I was, sitting in a puddle of water from the supply line to my toilet, my tears competing with that water to see which could soak my double sub flooring first. As I ruminated on the tragedy who should walk in but the most dynamic duo since Hall and Oates. They calmly set down their dehumidifiers, picked me up out of the puddle, introduced themselves as Dylan and Marlon, and told me everything would be okay. I said to them, “Be yee angels?” To which they said, “No, we are just normal dudes here to dry your house.” I’ll never understand how such heroes can be so humble. Dylan and Marlon kept me updated and communicated everything they did throughout the entire process and treated my home with care. Within a week my floors went from saturated to as dry as a baby’s freshly changed diaper. They even let my dog out when I had to leave for an appointment 🥹 I’ll be sending them Christmas cards every year until I die of gratitude.

Review 56 (2024-07-10 - Rating: 5)
Zach was awesome. He checked out all my possible leaks, was very friendly, with a personable demeaner, seemed extremely knowledgeable, showed where someone had shoved broken up clay seal stuff down one of my sinks questioning if I had noticed the sink stoppped up. He was thorough & detailed in noticing and showing me a short video of a leak under my bathroom sink from a worn out seal replacing the seal with expertise as we initially thought the slow leak was from a screw not tightened enough in common people terms. Thanks Zach as recommend this fine young man to help at any home he is called to with caring for leaks as he would for his own home.

Review 57 (2024-08-23 - Rating: 5)
Finding out I needed a plumber was not something that made me happy. Who wants to pay out $ for but fortunately I called Roto Rooter & was fortunate enough to have Tristan show up at my front door. Tristan completed the job with respect to my property, my time, & showed proof of his knowledge to the situation that needed repair at my home. I would definitely call Roto Rooter again if needed.

Review 58 (2024-12-27 - Rating: 5)
Blake did a quick and excellent job fixing my washing machine that was leaking and filling up the kitchen sink when it drained!

Review 59 (2024-06-10 - Rating: 5)
They are very thorough and meet any expectations you may give them. My parents originally called for a sink repair but when they added our shower to the list of repairs the plumber was quick to add the necessary parts to his shopping list. He even tried to save them money while finding parts that met their needs. Overall this company is very friendly and provide the best service while remaining affordable. I highly recommend.

Review 60 (2024-06-24 - Rating: 5)
Tristan was the employee who provided services for our home and I would highly recommend him to anyone else. He was very informative and also gave me a heads up on potential issues would possibly be facing in the future. If we ever need services again wed be happy to have him service our home.

Review 61 (2024-07-25 - Rating: 5)
We had a major HVAC leak and called in. The team was there within an hr to assess and linked up with insurance. They did complete dry out process - removed walls ceiling and flooring. Shout out to Jackson, John, Joey and Kevin for you timeliness and professionalism. You kept us in the loop every step of the way and explained the process making a stressful time feel like less of a burden. Thank you for your hard work and looking forward to referring your company and team out !

Review 62 (2024-07-09 - Rating: 5)
The gentlemen that worked on my home were professional, courteous.and thorough. They explained all the work step by step and tested everything to make sure it was working. They did an extensive amount of replacement and repairs to my system. I am happy to say my plumbing is working better than it ever has. I will definitely call them for any future needs.

Review 63 (2024-09-01 - Rating: 5)
Roto-Rooter to the rescue. Blake did a great job taking care of my homes plumbing problem. He was very courteous and professional.

Review 64 (2024-12-03 - Rating: 5)
The service was excellent . Fast and precise and the plumber very nice and professional and have a huge knowledge of his job. I am very satisfied and my leeking is gone.

Review 65 (2024-09-12 - Rating: 5)
We called for the “pet rescue” service and the tech (Tristan Whetsell) was extremely gracious and thorough and was able to help locate the cat as well as give us some advice for future service and repairs needed in our crawl space. Thank you so much!

Review 66 (2024-08-17 - Rating: 5)
Best service ever! Keith was fast ! My house drains again! And educated me on how to keep my drains flowing. If I ever have to get my plumbing done again. Definitely will be giving Keith another call!

Review 67 (2024-10-08 - Rating: 4)
I appreciate the information. I don’t understand why two people had to be in my home. I felt uncomfortable with two male strangers in my home. One man standing over me staring at me with his arms crossed made me feel uncomfortable and I thought it was odd and unnecessary. Also, I am not interested in the front of my home being redesigned for a worker’s convenience.

Review 68 (2024-06-11 - Rating: 5)
We had a major backup of our sewer system and contacted Roto-Rooter. They were able to send out a technician, Zach Brittner, within a few hours notice. Zach was able to quickly ID the problem blockage and cleaned our lines out with a high pressure jet if water. Zach educated me on a number of items related to sewer line issues in the process. Great job by a fine young man! Very personable and a pleasure to work with. Very satisfied with the service and highly recommend to others in need of their services.

Review 69 (2024-12-03 - Rating: 5)
He came in explained everything with detail. He cleared my drain the best he could and gave me advice about what need to be done to help stop the issue from helping again

Review 70 (2025-01-08 - Rating: 5)
Blake did a great job finding our issue and solving the problem! Super friendly and professional.

Review 71 (2024-08-25 - Rating: 5)
Technician was very friendly, professional and personable. Will definitely keep this company in mind for future plumbing needs. Especially like the 24/7 services.

Review 72 (2024-06-29 - Rating: 5)
Tristan was great. He did an effective and efficient job and gave me some plumbing tips while he was out here to help save me money in the long run. Great guy, great service! I’ll call roto-rooter for my next job.

Review 73 (2024-09-02 - Rating: 5)
Really enjoyed my experience with Roto Rotor. Blake Johnson was awesome easy going and very helpful. Thanks for staying late and getting the Job done. 👍

Review 74 (2024-09-19 - Rating: 5)
They came out to help get our hot water heater connections up to code right away...other plumbers couldnt come out for a few days. Our technician Blake was very professional and helpful

Review 75 (2024-07-04 - Rating: 5)
We had a clogged line and Zack did a wonderful job. He was detailed in the description of each type of procedure we could choose. He kept at the task until it was completed and we were satisfied. Now we can flush with confidence 🤣

Review 76 (2020-06-03 - Rating: 5)
Were happy to hear you received the world-class experience we strive to provide every day.We are extremely satisfied with the service of Mr. Michael Lee. With his services he was able to pull out almost a 10 foot root from our drain. Our drain would have never drain if it wasnt for Mr. Michael Lee. My wife and I are very satisfied customers. Thanks again to Roto-Rooter and Mr. Michael Lee. Photos will be uploaded sharing our experience.

Review 77 (2025-01-07 - Rating: 5)
Matt was my tech. He was awesome and very thorough with the job that needed to be done.

Review 78 (2024-10-13 - Rating: 5)
Zach did a good job in repairing the main waterline between the meter and my house. He was very good at providing different options to solve the problem.

Review 79 (2025-01-02 - Rating: 5)
Zach was great accessing what needed to be repaired and providing options with prices and an explanation. I couldnt ask for more

Review 80 (2024-12-06 - Rating: 5)
Tristen visited the property within an hour and went above and beyond to complete the job. Thank you, Tristen, for your help! I highly recommend Rotor-Rooter!

Review 81 (2024-10-14 - Rating: 5)
Blake did a great & awesome job in Sanford area . Would definitely recommend him . Was very professional.

Review 82 (2024-03-09 - Rating: 5)
This the second time I have used your business. And both times I was well pleased with the outcome. The job today to me was a big job but the young man you sent Mr. Shawn Moore was great about and explained everything to me and all I did was sit back with no worry. The times we did talk he was very pleasant. If I have anymore problems I will be sure to call and also tell people I was happy with the service.

Review 83 (2024-02-24 - Rating: 5)
Fast and friendly service. Called on a Friday and they were able to have a technician come out the very next day. My service technician Blake knew exactly what was wrong, went to get the part, and had it installed and working within the hour. He explained things and showed me how to adjust my water pressure if needed then provided a card to call him if I had any issues at all. He explained how the system worked and why it was important to monitor. If you have any issues with your water main valve or pressure system please give them a call. Blake was awesome!

Review 84 (2024-10-09 - Rating: 5)
RJ & MJ did an amazing job! Professional crew! Jackson Helfgott great at keeping us informed of process. Many thanks!

Review 85 (2024-12-09 - Rating: 5)
Matt was awesome. Very knowledgable, professional and prompt. I will recommend him to everyone I know. Thanks Matt

Review 86 (2024-11-29 - Rating: 5)
Very professional team who provided quality service at a fair price. I highly recommend Roto-Rooter!

Review 87 (2019-08-25 - Rating: 4)
Quality service and fair pricing. I had a water leak in my garage and I called around to some reputable places. Some wanted $100 just to come take a look but Roto-Rooter said they would charge $80 and would apply that to the cost of repairs if I went with them so I did. They came out the next day and did a good job of trouble shooting the issue and found out that I had 2 leaks and repaired them both. Their pricing was fair and they did good work. Andre was very polite and courteous to my wife and did a good job of explaining the work and actually came in under the quoted price. He did a great job of repairing the leaks with minimal damage to the drywall. I took a star off only because their cleanup after the job was done wasnt great. There was a lot of dirt and mud on the washer he was standing on. Overall I am very pleased and will call them again if the need arises.

Review 88 (2024-10-31 - Rating: 5)
The representatives were very professional and extremely polite gentlemen. They were very sensitive to my needs and took the necessary steps needed to correct the problem.

Review 89 (2024-08-23 - Rating: 5)
Tristan and Kaleb was very friendly and very professional they explained the situation to me and repaired it in a sufficient time I would recommend Roto-Rooter and the 2 gentleman to my friends and family !!!

Review 90 (2024-12-09 - Rating: 5)
Mason was super knowledgeable and polite! Price was a little steep but the quality of work was great!

Review 91 (2024-12-28 - Rating: 5)
Matt, Diane, and Liz are just the most professional folks I’ve met in the industry.

Review 92 (2024-10-22 - Rating: 5)
Todd noyes and his employees came out and cleared my main on a Sunday. Awesome customer service and great work even with the rigged up plumbing that is not correct.

Review 93 (2024-03-14 - Rating: 5)
Needed a lot of work done on my house and had worked with Roto-Rooter before and had a good experience. This time around they exceeded expectations. Dylan and Marlon were not only professional and courteous, but they made sure I knew what was going on every step of the way. I’m extremely happy with the work that’s been done so far and feel like I am being taken care of. I also need to highlight how incredible the assistance provided by Marcus has been!

Review 94 (2024-09-24 - Rating: 5)
Blake was professional and worked with my schedule to make sure everything was done correctly and in a timely manner. I will be referring Blake to anyone I know that needs plumbing.

Review 95 (2024-10-11 - Rating: 5)
Marcus was awesome! He had an answer for every question I asked. Marcus was very confident in his job and very informative.

Review 96 (2024-08-12 - Rating: 5)
Blake, the technician, was great! He found the problem and quickly solved it. I will definitely use Roto-Rooter again.

Review 97 (2024-06-02 - Rating: 5)
Roto-Rooter did an amazing job repairing and replacing my washer valves and hookups. The repair gentlemen Blake and Joey were prompt in arrival, knowledgeable and skilled in the repairs, and concise in cost and aided me in even insurance claims for the water damage from the prior leaky washer hardware. I highly recommend them for emergency and standard plumbing issues.

Review 98 (2024-04-06 - Rating: 5)
Dalton and JR are highly professional and exceptional to work with. They did a great job with our home I cant thank them enough. Destiny was very helpful and understanding at the office. Marcus came out and did our intial assesment and was great. The whole team from our first encounter to them dealing with the insurance company thanks all around.

Review 99 (2024-02-21 - Rating: 5)
From calling speaking to customer service which was absolutely professional, within hours we had a Phenomenal technician Shawn Moore. He was so attentive and knowledgeable. He walked us through every process he was taking. The cost was reasonable, the service was quick and efficient. I definitely recommend Roto-Rooter ask for Shawn you will not be disappointed!

Review 100 (2024-09-12 - Rating: 5)
Great job and good experienced employees.Appreciate it a lot.Tristan worked very well...Id recommend this company to anyone 👏

Review 101 (2024-06-07 - Rating: 5)
My name is Joseph Patrick, my Google name is black hooligan.Roto-Rooter is great company when dealing with water heaters. The technician, Zach was friendly, knew exactly what he was doing, and did a fantastic job! Give this man a raise, he deserves it!

Review 102 (2024-12-20 - Rating: 5)
Zach was very knowledgeable, patient, and friendly while helping unclog our drains. Would highly recommend

Review 103 (2024-11-25 - Rating: 5)
Blake from Roto-Rooter was professional and efficient at fixing a clogged drain I couldn’t fix myself. I will use them again in the future!

Review 104 (2024-10-28 - Rating: 5)
Marlin and Kevin did amazing work removing all areas affected by a leak we had. Would recommend to anyone

Review 105 (2023-11-24 - Rating: 5)
It has been a pleasure dealing with each member of the staff, including Mr. Jay Jackson, Mr. Todd Noyes, Mr. Jonathan Cox, and Mr. Ethan. While very personable and friendly, they are very professional and very knowledgeable. Response time and communication have been outstanding. I have been well informed of everything happening, and nothing has been done without my knowledge and prior consent. Work done thus far on the project has been performed very well, very neatly, and very cleanly. I am impressed with the company and staff and look forward to the remainder of the project without any apprehension or concern.

Review 106 (2024-06-08 - Rating: 5)
I recently had the pleasure of experiencing top-notch service from Zach at Roto-Rooter, and I cannot recommend him highly enough! My mother accidentally dropped a cherished earring down the sink, and despite my best efforts, I couldn’t remove the P-trap myself. It turns out it was glued on by someone previously.I called Roto-Rooter, and Zach came to the rescue. Impressively, he arrived at my house in less than an hour on a Saturday! His professionalism was immediately apparent, and his friendly, relatable demeanor quickly put us at ease. He approached the problem with confidence and skill, and his sense of humor made the situation much less stressful.Zach’s assistance was invaluable. Not only did he efficiently and expertly remove the glued P-trap, but he also successfully recovered the earring. This piece of jewelry is incredibly sentimental to my mother, having been inherited from my grandmother, so its recovery meant the world to her.I am deeply grateful for Zach’s help and cannot thank him enough for his excellent service. If you’re ever in need of plumbing assistance, especially in an emergency, Zach at Roto-Rooter is the one to call!

Review 107 (2024-12-06 - Rating: 5)
Helped my store out when we really need it .. services was fast and quick and I definitely appreciate them

Review 108 (2024-10-11 - Rating: 5)
Destiny, Tristan and Marcus extremely professional. Making everything seamless. Thank you for the hardworking and professionalism. Give these guys a raise. Again thankyou!

Review 109 (2023-10-18 - Rating: 5)
The service I received was excellent! Matt Perez was very professional and very courteous and diligent in his work. Nate English was also very professional, polite and diligent about in excavating my yard to complete the job. Mike Lee very helpful with helping figure out an affordable plan of action. Jay Jackson water restoration was very professional and informative regarding his assessment of the damage as a result of a soft clog. To the entire crew that worked on home with such dedication and professionalism, Thank you sincerely! Ms. Farley.

Review 110 (2024-08-09 - Rating: 5)
Guys did a great job helping us out in a bind. They were very professional and helpful. Great experience.

Review 111 (2024-03-13 - Rating: 5)
We had a leak in our second floor bathroom and they were able to come out the very next day! Craig was the representative that came to see us and he was very polite and very informative. He was able to repair our leak and get his water mitigation team out to access any other water damage in a quick and timely manner! If we ever have the need in the future we will definitely be calling them again! Did I mention they were right on time!

Review 112 (2024-01-06 - Rating: 5)
I greatly appreciate technician, Blake for the job he completed at our home. Blake was very professional, knowledgeable and he took his time explaining everything to us. I would definitely recommend having Roto-Rooter if they have technicians like Blake that do quality work for the customer in a timely manner!!! Thanks Blake for a job well done!!

Review 113 (2024-02-15 - Rating: 5)
Todd Noyes was our plumber and he was able to come out and diagnose our issue promptly and came up with multiple options at different price points to solve it. He was able to replace several pipes under the house really quickly and ultimately fixed something that two separate handymen couldnt. He was also very friendly and professional through his time working with us. I will be sure to recommend him to all my friends and family.

Review 114 (2024-12-10 - Rating: 5)
I would like to Thank you for coming to my rescue on today..I will be getting back in touch with you on the Jetting work and again Thank you. Job well done

Review 115 (2024-02-07 - Rating: 5)
I put in a service request and they sent their technicians out same day. Todd and Tristan are absolutely fantastic at what they do! They are incredibly friendly and informative, and most importantly they get the job done. I am so grateful for all their help, and I will not hesitate to use their services if (god forbid) I have future plumbing problems.

Review 116 (2024-10-24 - Rating: 5)
I love it!! They was very professional and explained everything to where i understood. They was also pet friendly

Review 117 (2024-05-31 - Rating: 5)
Shawn Moore a plumber with Roto-Rooter.....Shawn is outstanding customer service representative for Roto-Rooter. He solved our Plumbing problem professionally and efficiently. Because of his plumbing knowledge we were able to reschedule a delivery for the next business day. Many Thanks!!!

Review 118 (2024-10-09 - Rating: 5)
Blake was a great help and very informative. He was dedicated to getting the job done I would highly recommend.

Review 119 (2024-10-10 - Rating: 5)
Highly recommended! Very professional and address our needs in a timely manner. Thank you!Sweet Magnolia Realty LLC

Review 120 (2024-09-23 - Rating: 5)
He was very polite and professional. Had the problem fixed in no time, and left no mess at all will definitely use their services again.

Review 121 (2023-11-26 - Rating: 5)
What a great experience! Blake called us back and was here in no time. He quickly went to work. We are now able to wash our supper dishes. Believe me that’s a plus! We recommend Blake and Roto-Rooter to everyone! Blake, thank you for doing outstanding work. We are your customers forever!

Review 122 (2023-07-31 - Rating: 5)
Jackson, Kevin and Aaron really did a great job and were extremely professional. We used them through our insurance and have done everything they can to take care of us and make sure we were happy with everything. They went above what was expected to find more damage than what was initially inspected and made sure to bring that up so our insurance would cover it. I genuinely appreciate everything they did to make sure our home is repaired professionally.

Review 123 (2024-11-20 - Rating: 5)
Zach the technician was great he got the job done found the problem right away. I would highly recommend him.

Review 124 (2023-10-26 - Rating: 5)
I called Roto-Rooter because they had given me great service a few years ago. This time I needed to have a faucet replaced. When I asked for someone to come they gave me a window of time of when the tech would come. On the day that the appointment was scheduled I got a call that he was on his way. Matt was professional and friendly. He did a great job replacing my faucet. I have already asked him to do another job and I will recommend him to others.

Review 125 (2024-06-20 - Rating: 5)
Doug did an excellent job repairing my hot water heater. I recommend Doug for all your plumbing needs- if you want it done right the first time! Thank you Doug!

Review 126 (2024-07-18 - Rating: 5)
Tristan and Mike showed up and quickly identified the problem. Spoke to insurance for me and got an action plan together. Very professional the entire time and would gladly call them again

Review 127 (2024-05-30 - Rating: 5)
Zach was awesome. We explained our needs and he wouldnt leave until he exceeded our expectations. We replaced 2 toilets and had a sink repaired. Highly recommend!

Review 128 (2023-12-29 - Rating: 5)
The entire staff have been great to work with. Shawn and Mike came out and explained the entire process of what needed to be done. They know exactly what they are doing, are friendly and care to get the job done right. Very happy with my interactions with this company and its employees so far!

Review 129 (2024-05-04 - Rating: 5)
My Technician was Tristin Whetsell. A very friendly young fella . He was at my home in approximately 30 minutes after I made the call ! Very knowledgeable at his craft. he made it look so easy and showed me what he had to do every step of the way to elevate my plumbing issue. He was in and out in about 15 to 20 minutes. I was very impressed and would call on his expertise for future issues. He is a quality young man in the society we live in today. Hes a keeper.Thank you ::Joe Fry

Review 130 (2021-06-17 - Rating: 5)
We called Roto-Rooter when our sewer line backed up on a Saturday and they responded promptly, diagnosing the problem with the camera and clearing the blockage. We live in a circa 1890 building downtown and tree roots had grown through a crack in a segment of cast iron pipe that remained after renovations 20 years ago. After considering all options, we had them fix the problem with a liner or sleeve that they were able to install completely from the inside, so that we didnt have to dig up the brick sidewalk and concrete outside. James scheduled the work at our convenience, he answered all my questions, and he always returned my calls promptly. He and his crew were an absolute pleasure to work with!

Review 131 (2024-01-12 - Rating: 5)
Shawn fixed my plumbing issue and was quick. He was very kind and walked me through what he was doing. Mr. Jay came and walked me through the process of getting my floors replaced after suffering water damage. Kevin and RJ were very professional and careful with my belongings. They are so good at their job. Everyone that came to my house were very well mannered. They are a such a great team and I would recommend them to anyone!

Review 132 (2024-01-17 - Rating: 5)
I just want to say I highly recommend this company last night coming home, when I opened the door water was gushing out my kitchen sink. That evening Noah came out and worked on it for over two hours got it to stop leaking but because of parts discovered needed parts that they didnt have on hand would have to come back once more this morning. And again another amazing man this time name Shawn came to finish the job because Noah wasnt able to. However, I also had peace of mind knowing that Shawn was fully informed of the matter at hand. He was also very professional, very knowledgeable, and you can truly tell that he enjoys his job and truly care about his customers. I dont usually do reviews, but I truly have to credit where credit is due. So thankful for this company, and truly appreciated of both their workers Shawn and Noah! Thank you again from the bottom of my heart. From the girl that was formerly in distressed but not anymore.

Review 133 (2024-01-03 - Rating: 5)
Excellent and responsive. I put in an online request. The next morning I got a call that they could have someone at our place in 30 minutes. Craig Patterson was our technician and he was very professional and did an excellent job getting our showers operational again. Thank you!

Review 134 (2024-12-19 - Rating: 5)
Fantastic customer service. Was super knowledgeable and helped me understand what was going on with my plumbing!

Review 135 (2023-10-13 - Rating: 5)
Sure it was more expensive, but after having three people cancel on us I can’t tell you how thankful I am to have had Todd and Shawn help show up for us. They were so helpful with explaining everything so I could understand exactly what was going on. They worked very well together to diagnose the problems!! I feel very comfortable with them!! Like they weren’t trying to pry money out of me, more like they genuinely wanted to help me. Like friends, whom I pay to fix a problem. I highly recommend Todd and Shawn!! Great team work!! Great attitudes!! Great skill and workmanship!! 10/10!!

Review 136 (2023-11-10 - Rating: 5)
Nobody ever wants to go through and type of damage to your home especially not a flood! Kevin and Rj and another gentleman came to my home for water restoration and was great! They arrived and ensure I understood what they were there to and that basically I had nothing to worry about. They packed up item and moved them. There overall work was great! I wouldn’t ask for anything more! Professional and positive attitudes all the way around. Thank you again for your hard work!

Review 137 (2024-06-13 - Rating: 5)
Prompt service. Zach was nice and explained things well. Told me about a discount I wasnt aware of to save some money. Got the job done quickly.

Review 138 (2023-07-17 - Rating: 5)
Marcus was absolutely amazing! All 3 of my bathrooms had to be redone and he helped me through the entire process, making it as painless as possible. He was extremely knowledgeable on not only the actual plumbing side but on the insurance side as well. He helped me file my claim properly and efficiently and once my claim got approved they immediately got to work. He was a great communicator and was great at keeping me in the loop. I would HIGHLY recommend him to anyone who needs a kind, patient, knowledgeable human to help them through this stressful process. Thank you so much Marcus!!!

Review 139 (2024-03-23 - Rating: 5)
Nate and Blake were absolutely phenomenal! They were very fast, efficient, and friendly. My mom was overjoyed with their top tier customer service and knowledge base! If there’s any problem you have they will figure it out in 10 seconds and have it fixed in a jiffy.

Review 140 (2023-12-11 - Rating: 5)
Came out promptly to help with house where we cared for my ill, elderly mother. Noah was extremely knowledgeable, accommodating, flexible, patient, and kind. We problem solved, and with their excellent equipment we resolved the issue. Very personalized experience. Saturday night rates were equal to weekday! I could not recommend more. Thank you!

Review 141 (2024-10-25 - Rating: 5)
All I can say is thank you this guys were quick and efficient while also maintaining good communication so you can understand what is going on. There nothing else to ask for.

Review 142 (2023-10-29 - Rating: 5)
I have used Roto Rooter twice now, and am very impressed with the quality of their employees, fair pricing, customer service, and knowledge. My most recent experience was fantastic! I got my old dishwasher uninstalled and my new one installed. Blake was my technician and he was great - friendly, knowledgeable, and efficient! He came out on Saturday to do the install, then when I had an issue with my dishwasher, came back out on Sunday (even though he didnt have to) to male sure it was working properly. He was very thorough in investigating the issie, and was ultimately able to fix the problem. My previous experience was just as great! I was actually very surprised at how fair the pricing was - I expected a large company to have outrageous prices, but I felt my services were completed at a fair price and the quality of work merited more than they asked for! Will definitely use them in the future for my plumbing needs.

Review 143 (2024-01-22 - Rating: 5)
Blake was professional and very knowledgeable. He was willing to continue working to make sure the problem was fixed despite me telling him he could come back in the morning he was admit to making sure we were not going to have any additional issues over night. Highly recommend.

Review 144 (2024-09-27 - Rating: 5)
Sewer was backed up. Quick reply and arrival issue completed in no time. Excellent service and customer service

Review 145 (2024-08-27 - Rating: 5)
Hi to whom it concern, Tristen was very professional polite and very productive. He did a excellent job.

Review 146 (2024-01-28 - Rating: 5)
Destiny was great to work with and kept me informed as she said she would. Todd was very timely, courteous, and professional. He explained the issue, gave me the estimate and fixed it promptly. Would definitely recommend!

Review 147 (2024-02-24 - Rating: 5)
We had a very pleasant experience with Roto Rooters technician Shawn Moore. He was very efficient and thorough. He was able to rectify our problem in a timely manner, and located our tank for us. We will use this company again! Thanks!

Review 148 (2023-11-15 - Rating: 5)
On a Friday afternoon we discovered a huge leak under our house and made a call. Craig Patterson responded immediately and was at our home within the hour to fix the pipe and to turn our water back on. He called Jay and Jackson to come out to pump the water out of our crawl space that same evening so there was no further damage to our barrier system. All three of these men were professional, friendly and helpful. The next week, Donna who works in the office was tireless in dealing with our insurance company. I cannot say enough good things about these folks!!!! Exceptional quality and great customer service!!!

Review 149 (2024-05-11 - Rating: 5)
Zack came out and was a big help. Our toilet has been giving us problems for months and the company we rent from wouldn’t fix it but Zack came right out same day I called and got it taken care of for us at a great price. Definitely will be using this service in our future plumbing needs! 🤗

Review 150 (2024-10-22 - Rating: 5)
Marlan and Kevin!We’re very pleasant, respectful and hard working.Thank you for your service

Review 151 (2023-10-12 - Rating: 5)
Water mitigation did a great job with communicating timelines. Crew was professional and courteous. They worked around my availability which was appreciated. Keith and Ronnie were AMAZING! Best customer service ever! Incredibly professional - so efficient - very kind.

Review 152 (2023-11-28 - Rating: 5)
We experienced a major residential sewer line issue two days before a holiday. The company sent Todd and Zack. They immediately responded and cleared the line. Todd later oversaw the replacement of the sewer and waterline. All done in one day. He is professional, knowledgeable, and friendly. I also dealt with Jonathan who is friendly and competent. I am very satisfied with the company. Bottom line is they answer the phone and quickly respond when you need them most.

Review 153 (2022-12-22 - Rating: 5)
Super thankful for Blake! He was so professional, courteous and thorough. He left no evidence of him even being in our home. He was able to also solve an additional problem we had without hesitation. Highly recommend and thankful for the quick service. Great customer service from the girls in the office too. They kept us informed of our appointment all morning.

Review 154 (2023-11-16 - Rating: 5)
I had a real bad plumbing emergency to which I had raw sewage and water over flow! This company was quick and responsive. They sent out Jonathan, Kieth, and Jay. These guys were very professional, knowledgeable, and sensitive to my situation all while doing their best to resolve it in an economical manner. They did exactly that! I did suffer some water damage though but I was rest assured by this team. After Jonathan and Keith got my pipes flowing again Jay stepped in and helped me get set up to fix the damage that was caused with little to no headache! I felt I was in good hands and I truly was! Roto-Rooter will be the ONLY company I call if I have any plumbing issues. They take care of everything all in one! Thanks Guys!! 😁🫶

Review 155 (2024-01-20 - Rating: 5)
This company is great! They were available quickly for our issue. Blake was respectful and knowledgeable. He finished the work in a timely manner and cleaned up after himself. I would definitely use them again.

Review 156 (2024-05-10 - Rating: 5)
Todd and Joey did an excellent job. Very experienced and informative every step of the process. Highly recommend!! I wish I could give them five star plus. Ruth Wilson

Review 157 (2023-12-07 - Rating: 5)
Craig replaced our toilet and was amazingly polite and easy to understand when he was explaining some of the things such as there being moisture underneath it and what we might need to do. He also replaced it very quickly and was the one who recommended the toilet we got. He’s very efficient and well versed in his job.

Review 158 (2023-11-22 - Rating: 5)
Shawn M. Came and helped me out when I was in a pinch. With thanksgiving being tomorrow he was swift and very thorough!! He is amazing and he communicated everything he was doing in a way I could understand.I definitely would recommend this company. Even down to booking the appointment everyone was so nice!!

Review 159 (2023-12-01 - Rating: 5)
Blake did a wonderful job! He communicated well with us and was just a really nice person to work with during a stressful time. He was empathetic and kind. And he got our water working after a cable company broke a line. I would recommend him to anyone I know.

Review 160 (2024-06-03 - Rating: 5)
I was very pleased with Joey mcduffie, how he explained all the work that had to be done, and then Kevin and mj the work they did was amazing and they were so professional and friendly, and careful with our things in the house. I recommend this crew to any one that has plumbing issues.

Review 161 (2023-07-30 - Rating: 5)
We called on a Saturday and needed someone ASAP due to water build up in our sink from being clogged and didn’t want to wait until Monday. Blake called me immediately after I requested for a technician in my area and he was polite, courteous, and professional. He was considerate of the urgency for my request and even though he had two other requests that took longer than usual, he still was willing to come by in the evening. He arrived for the job at 9 pm and still had a positive and enthusiastic attitude. He was engaging and gave me tips to prevent the issue in the future. Definitely appreciate Blake’s work and the availability of this 24-hour service. I highly recommend this place and will be using it again!

Review 162 (2024-02-22 - Rating: 5)
My experience with roto-rooter was nothing but the best. The guys there are very nice, honest, and they make sure the job gets done. They show empathy for their customers and they come out to your home asap! So to any and everyone whos searching for honest, hard working plumbers, you definitely should call roto rooter!

Review 163 (2024-02-03 - Rating: 5)
We had an unfortunate leak that happened over the weekend. Kevin was out within an hour after calling. He found the reason, fixed it, and advised me to get in touch with their water mitigation team since the leak caused water damage. Jay with the mitigation team was great to work with, walked me through the process and made sure everything ran smoothly. Mike H, MJay, and a few others helped with the demo and drying it all out. Would strongly recommend this company for your plumbing needs.

Review 164 (2024-06-24 - Rating: 5)
They kept me informed regarding arrival time. Tristen was professionals, listened to my description of the issues and offered solution options. Cleaned up when done and answered a unrelated plumbing question

Review 165 (2024-01-18 - Rating: 5)
Mr. Todd Noyes, Matthew Perez, and Mike Lee were phenomenal . They explained the process from the beginning to the end. When they had suggestions they explained it and physically showed you how they were going to correct the problem. When I say great customer service, wonderful. While talking to them you think that you knew them for years. They deserve 10 stars if you ask me.

Review 166 (2023-11-19 - Rating: 5)
This was a fantastic experience minus the issue of the toilet spewing out all over our basement. Noah arrive and was immediately on it he then brought in Dustin and Jay to cover all the bases of my issues. I essentially only had to do two things, call them and call my insurance they then took the reins and allowed me to resume my nightly routine of putting my kids to bed. After a little while they brought Jackson in to start the clean up process. They worked past midnight with smiles on the whole time. Fantastic employees all around.

Review 167 (2024-03-18 - Rating: 5)
Zach was professional, courteous and informative. The job he tackled at our residence wasnt a small job, and took him some time to complete, but it was a professional product, and the price that was quoted was the price we paid.I would ask for him by name in the event something else, plumbing wise, was needed in the future.

Review 168 (2024-07-20 - Rating: 5)
Professional and very helpful with my emergent plumbing issues. Definitely recommend if you need someone to come out quickly!

Review 169 (2024-10-30 - Rating: 5)
Keith was an outstanding plumber, fast and friendly. I highly recommend Keith with Roto-Rooter.

Review 170 (2024-06-19 - Rating: 5)
Zach did an amazing job and was extremely clear about pricing and what needed to be done. I will definitely be a regular customer.

Review 171 (2023-10-09 - Rating: 5)
After hours and was there within a hour, very pleased with how fast and professional the team that came out were. I don’t recall the supervisors name but Noah was great and did what he had to getting the clog out of my main line. His supervisor explained more in-depth into how my system was set up in my house and I greatly appreciate the effort put forward by both theses techs. Thank you again!

Review 172 (2024-01-15 - Rating: 5)
Blake is always very professional. He is our favorite technician. Wed rather not need to see him, but its always a pleasure to have him in our home. He is a great representative of the company; better take came of our Blake Roto-Rooter!

Review 173 (2023-07-21 - Rating: 4)
Roto-Rooter has been awesome. Todd who was our main technician plumber and Johnathan have been so reliable and provided excellent and professional services. When something happened on previous work, they were quick to come back to the house and fix the problem. When you live away, you need dependable and they gave me some peace of mind. Thank you for everything.

Review 174 (2024-02-04 - Rating: 5)
Todd was extremely helpful and knowledgeable. He unclogged my main line in less then 30 minutes and gave advice on preventing this from happening again. I would absolutely recommend this company to others. I will be using them again when needed.

Review 175 (2024-03-02 - Rating: 5)
Technicians Todd, Blake and and Nate were all very professional on the job and did amazing work in a timely manner. They were also able to answer any questions i had when they were here. I would definitely have them come back for future work.

Review 176 (2023-11-11 - Rating: 5)
Noah and Blake were exceptional. They can after hours for an emergency. They were so great and professional. I was so impressed with how quick they diagnosed the problem. I will be definitely be calling them back. Will recommend to all my friends.

Review 177 (2023-11-30 - Rating: 5)
This was an excellent customer experience as plumbing problems go. I was treated professionally and advised of the cause of the problem. I live in an 84 year old house and this has been a recurring problem. The plumber explained what needed to happen today and presented me with options to treat the source of the problem. We agreed on what to do today and I have a long range plan of what else to do after the first of the year. He was professional, efficient and pleasant to have working in my home. He made sure everything was put back in place and cleaned up. Highly recommend.

Review 178 (2024-04-27 - Rating: 5)
Tristan and Todd were wonderfully responsive and very helpful. They made sure to flush the lines and check the problem area to confirm there were no issues there either. Fast response and fast service. Highly recommend!!

Review 179 (2024-01-12 - Rating: 5)
Shawn with Roto Rooter was the lead technician that assisted me with my tankless water heater quote. Great communication throughout the entire process and prior to arrive at my home. He was very respectful and listened to my needs. Thanks Shawn!

Review 180 (2023-10-29 - Rating: 5)
Noah and Jay were excellent to work with. They responded to my emergency plumbing request before the timeframe given, did an in depth walk through of the issue we are having and communicated all of our options. They are very knowledgeable, and extremely professional!

Review 181 (2024-10-02 - Rating: 5)
Worker was very professional and friendly. I highly recommend this company to anyone in or near Wayne county

Review 182 (2024-03-18 - Rating: 5)
Shawn was absolutely wonderful! He kept me up to date with everything he was having to do throughout the entire process and was super friendly. 100% recommend this company for all plumbing needs.

Review 183 (2024-01-30 - Rating: 5)
I recently had the pleasure of working with Roto-Rooter in Fayetteville, specifically with technicians Blake, Jonathan, and Zach, and I must say, my experience was outstanding. Initially, I was somewhat skeptical about the price, but the final result completely justified the cost.What stood out to me was their commitment to customer service. These professionals arrived on a Friday night and stayed until 9 pm just to provide an estimate. Their dedication didn’t stop there; after approving the estimate on Friday, they were back first thing Saturday morning, punctual and ready to tackle the job.The quality of their work was exceptional. Not only did they complete the tasks they initially quoted, but they also addressed and fixed additional issues they discovered, all while adhering to the original estimate. This level of honesty and transparency is rare in this industry, as Ive often encountered companies that lowball initial quotes only to increase prices later. Roto-Rooter did not play this game.Their professionalism extended beyond just the on-site technicians. The office staff also provided excellent service, ensuring that everything was well-documented and explained clearly. This cohesive level of service across the board is a testament to their professionalism.In terms of value, every penny I spent felt worthwhile. It’s clear that Roto-Rooter cares about their customers and the quality of their work. I can’t emphasize enough how satisfied I am with the service they provided.To anyone in need of plumbing services, I wholeheartedly recommend Roto-Rooter in Fayetteville. Their team, led by Blake, Jonathan, and Zach, is a prime example of professionalism, dedication, and customer-oriented service.

Review 184 (2023-11-17 - Rating: 5)
Noah and Johnathon are literally lifesavers! My toilets and bathtubs were backed up & Roto Rooter came out the same day. Noah did everything in his power to unclog my sewer pipe (w/o cutting the pipe open) but wasn’t able to, so he said he would be back the next day with his supervisor and a camera to check out what’s inside the pipes. They came early the next day and ran a camera through the pipe and was able to clear the clog at the same time. Great service and great people

Review 185 (2023-11-14 - Rating: 5)
Doug and Noah came out and fixed the disastrous problem I had with my pipes as quickly(within a few hours) and efficiently as possible. They are true professionals, who answered all of my questions and didn’t leave until the job was 100% fixed and completed. They have the best warranty in the industry! Doug and Noah are so polite and knowledgeable. I’ll never choose another plumber or company- Roto-Rooter is the absolute best!

Review 186 (2023-11-12 - Rating: 5)
Our dishwasher flooded and we noticed the leak was bad enough it soaked through our cabinets. When we noticed the leak we immediately called Roto-Rooter to see about getting someone to come out. They were able to come out that evening which I was super happy with. Doug did a phenomenal job explaining what he was doing, how everything worked with the plumbing, and gave me many different options. Doug then recommended Jay to come out and help with a water damage mitigation plan. Jay was also extremely prompt. Given that Doug put in our request around 10pm the evening prior (yes roto-rooter operates 24 hours) I didnt expect to hear from Jay until next week but at 9 am that morning I got a call from Jay saying he could come out that day to take a look at the damage. Jay was also phenomenal at explaining the process and what all will be going on during the repair process. My favorite part though is that Jay helped file the claim and I was able to rest easy knowing I had someone backing me up as we get all this sorted out with the Insurance company. I would 100% recommend Roto-Rooter, specifically Doug and Jay, to help with any of your plumbing needs.

Review 187 (2023-11-22 - Rating: 5)
I was very satisfied with the service the technician Noah provided. Our garbage disposal was not working and he was able to fix it and provide expert advice on best ways to take care of the garbage disposal. Being a first time homeowner, this was valuable to learn and will be reaching out to Roto-Rooter for future calls.

Review 188 (2023-08-08 - Rating: 5)
Roto Rooter is a really great company! I enjoyed working with them; it was really effortless. I called a few places before I gave them a call and they were the only ones that got back to me and immediately addressed my plumbing problems which is a testament to their customer service! I first met Nathan, then Jay and let me just say they were respectful and warm. Jay was very thorough and explained the whole water mitigation process and also called our insurance company to explain everything to them. It was a seamless process.The guys that demoed my bathroom were phenomenal. They worked in an extremely hot house and just respected my house and belongings. The guys were humble and honest and I just felt really good about them being in the house and just trusting that they knew what to do. I am about 7 months pregnant and I slept the whole time they were there lol and let me just say they were extremely quiet and I did not hear them even conversing. They were really here to do their job and I really appreciate that!Thank you so much guys 🙏

Review 189 (2024-02-09 - Rating: 5)
It was difficult to find a plumber today but Roto-Rooter was able to fit us in for service. Blake was very professional and wonderful to work with!! I would definitely call them again for my plumbing needs. Thanks Blake and Roto-Rooter!

Review 190 (2024-01-31 - Rating: 5)
KJ did an amazing job today. He worked so diligently on a difficult dishwasher installation. He had to be a plumber, electrician and a carpenter to get this one done. I appreciate his time and effort. Outstanding employee and service from Roto-Rooter!!

Review 191 (2023-11-08 - Rating: 5)
I had Doug come out from R.R. for a leak and found several issues, which was causing my bill to be more than double. He was able to fix it pretty fast and was reasonable on the pricing. I had called probably 20 plumbers before choosing them because everybody wanted next day service or was to expensive same day.

Review 192 (2023-09-10 - Rating: 5)
Mike, Blake and Jay were the absolute best in responding to my crisis. On a Saturday where every plumber says they operate 24 hrs I was only able to secure a last minute appointment with Roto Rooter. They took care of me from beginning to end and even addressed some other issues that I would have in the near future and recommend that I take care of soon. I highly recommend these three as they were very professional and answered every questioned that I asked.

Review 193 (2024-02-26 - Rating: 5)
We had a blocked pipe in our house late on a Saturday night that backed up the whole house. Due to medical issues we really needed it fixed that night. The tech Zac called us back within an hour of us contacting Roto-Rooter and came out that night and had us flushing again by 11:00 PM. He was very polite and worked hard and thoroughly to get us fixed making sure everything was flowing properly before he left.Chris B in Fayetteville

Review 194 (2024-01-16 - Rating: 5)
Wish there were more stars to give! Blake is one of the nicest people I have ever met. Professional all the way. Came to my rescue late at night, stopped the leak and came back the next day to make everything better than new. Go with Blake if you want the best plumber in the area!

Review 195 (2023-11-11 - Rating: 5)
Noah and Blake did an outstanding job in our home when our upstairs bathtub started leaking. They made sure the job was done completely fixed even though it was late into the night. They were really down to earth and kept everything professional. They were great.