Roto-Rooter Plumbing & Water Cleanup

Located in El paso, Texas

Address: 1111 Sunland Park Dr, El Paso, TX 79922, United States

Phone: +1 915-289-9627

Rating: 4.6

Services

On-site services
Language assistance
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-12 - Rating: 5)
Jesse, Frank and Orlando were excellent. They assessed and took care of a serious plumbing emergency in my home. They did an excellent job. I appreciate their expertise, and professionalism. They were so courteous to me during this difficult time. I am most appreciative for their service,

Review 2 (2024-11-29 - Rating: 5)
I truly believe God and the Universe had a hand in all this. Gus, Orlando & Zach came out in a matter of minutes when I was in dire need. I called and left messages with at least 7 other plumbing companies but unfortunately it was Thanksgiving and Black Friday. Rotor Rooter actually ANSWERED their phone!! That along felt good. No leaving messages! My home is an older home, just moved in and didnt know much about it until the dream team showed up. They were poking around inside and outside explaining in simple terms that I may understand. They really did listen to me and not dismiss anything I asked or say dont worry about it, itll be fine. I needed the truth and the truth is what i got. They included me & showed me inside of my homes pipes with their camera. So refreshing! I do need financial assistants which they offer (cause plumbing can be expensive but it would be more if something were to burst or cave in). It is all doable when yesterday I felt hopeless. They went above and beyond with no charge of screwing a bolt in my sink when i thought the whole thing had to be replaced.(remember, old house). Well, What I am thankful for this Thanksgiving? I am Thankful for rotor rooter and the gentlemen they sent! Thank you again Gus, Orlando and Zack, next time wear your capes!!

Review 3 (2024-09-30 - Rating: 5)
Excellent Customer Service from Juan ! He was extremely attentive, empathetic and explained the process thoroughly. He went above and beyond the process. Juan, is a very professional and polite young man He knows his job. He fix the problem in timely manner. Great Job Juan ! Roto- Rooter should be fortunate to have Juan as an employee.Thank you Juan, God bless you

Review 4 (2024-10-27 - Rating: 5)
We called Roto Rooter because our main water line was leaking under the driveway. Raul came out and fixed it all for us in one day. He also got a us a good deal and was super friendly and helpful! We will definitely be calling Roto Rooter for our future plumbing needs because of Raul’s excellent service!

Review 5 (2024-09-20 - Rating: 5)
We had a water valve behind our fridge bust and explode at midnight and Roto Rooter sent someone out quickly. Orlando did a great job in helping stop and repair the leak! He was very friendly and quick in fixing the problem! Highly recommend these guys! Thank you

Review 6 (2024-09-06 - Rating: 5)
What can I say. Super Job. I had them work on a water leak in my bathroom. The pipe ran under a bedroom floor. They had to tear up the floor to get to it. They did so cleanly and precisely. Once the job was finished they swept and cleaned the floor in the bedroom and bathroom as well as the hallway leading to both. I would highly recommend Manny and Javier. They are polite, efficient, and explain every step of the process. They even stopped to let me take pictures of each stage of the repair. Manny and Javier showed up promptly and worked diligently to finish the job. If you choose to use Root-Rooter, ask for Manny and Javier.

Review 7 (2024-08-30 - Rating: 5)
Gus, Arnie and Gabe completely replaced the sewer line for our 7 unit rental property using the pipe bursting method. These gentlemen are professionals in every way. They showed up on time, stayed late, worked hard, kept us updated on progress, addressed plumbing issues out side of the scope of the project to prevent future problems, completed the job 3 days early and detailed cleaned the affected areas. This was justifiably an expensive project. It requires experienced knowledgeable professionals to properly install new sewer lines using this pipe bursting technique. I wanted and got the best. Im extremely happy I chose Gus, Arnie, Gabe and the rest of the team at Roto Rooter to complete this critical infrastructure project. I would not hesitate to contract them for all my future plumbing needs.

Review 8 (2024-10-07 - Rating: 5)
I experienced an unexpected plumbing emergency on a Sunday afternoon that resulted in flooding in my home. I reached out to Roto Rooters for assistance, and they promptly dispatched a technician, even on a late Sunday afternoon.Vincent and Eliel provided exceptional service throughout the entire process. They accurately diagnosed the issue, provided a clear quote, and demonstrated remarkable patience as they worked to dry the walls over the next few days. Their punctuality and excellent communication skills made the experience much smoother, and they consistently showed empathy for my situation during their check-ins.I highly recommend Vincent and Eliel for any plumbing needs in the El Paso area. Their professionalism and dedication truly made a difference during a challenging time. Thank you!

Review 9 (2024-08-23 - Rating: 5)
I have been dealing with a plumbing issue for over 5 years. I called on Roto-Rooter and they came out technician or plumber Raul explained everything in detail and he got the job done. And got it done right. Very reasonable price. Roto-Rooter is now my go-to for any Plumbing issues. Thank you Roto-Rooter

Review 10 (2024-10-03 - Rating: 5)
Roto Rooter handled the water mitigation for a plumbing issue at my home. Vincent was great through the entire process. He was understanding, kind and honest.

Review 11 (2024-09-17 - Rating: 5)
Jessie and Orlando are wonderful, most important thing as a woman is when servicemen don’t treat you like you are someone who doesn’t know anything. Very professional, kind and considerate. Roto-Rooter to the rescue! Thank you for being here when I need help!!!!!

Review 12 (2024-08-13 - Rating: 5)
Had an extensive leak in the foundation. Orlando and Frank were awesome and very helpful. Having a leak is frustrating enough but they did a great job. Thank you

Review 13 (2024-07-12 - Rating: 5)
Giving 5 because I had a tankless water heater installed by another plumbing company. We priced around and yah we got what we paid for. What we got was a working tankless water heater but alot if it was not up to code.Big shout out to Frank. He got me up to code to the best of his knowledge.Just by youtubing the water heater manufacturer. They have installation videos for vendor training. Even just by watching them it pointed out what Frank corrected and the addons available.So moral of the story is. Yes other companies maybe cheaper but are they installing it and having it up to code. Reason why you want things up to code is for future sale of your home and its value.

Review 14 (2024-04-21 - Rating: 5)
Reached out to Roto Rooter to help a client who had a gas leak and they took excellent care of her! They were honest, reliable, and very helpful. They repaired the gas leak immediately and for an excellent price! Previous plumbers couldn’t even detect where the gas leak was.. Roto Rooter found it immediately. Definitely recommend them!

Review 15 (2024-04-10 - Rating: 5)
We had a clogged toilet and couldnt get it to drain. They sent someone out right away, took only 20 minutes for Raul to arrive. He explained everything and fixed our problem quickly. We highly recommend them!

Review 16 (2024-07-12 - Rating: 5)
Raul was punctual to my appointment and was able to find the solution in no time! Will definitely be using them again!

Review 17 (2024-09-10 - Rating: 5)
Awesome job thank you so mich. They were on time and completed the job quick thank you Jessie and David for a job well done.

Review 18 (2024-06-20 - Rating: 5)
We had a plumbing emergency that was taken care of very quickly and professionally. David was the Plummer and did a great job! Thanks for saving the day.

Review 19 (2023-07-13 - Rating: 5)
Roto-Rooter answered and set up an appointment the same day to ensure the water stopped running in the house. They spent the next 2 days assuring me that they would take care of everything. They were very careful with my personal items and did an amazing job with fixing the leak and getting the house dried out. They came back to the house daily until everything was dry and they treated the house to ensure I did not get mold in the house. I am grateful for the work they did in the house. They are a little pricey but sometimes you get what you pay for, and I paid for peace of mind. Thank you for your kindness and excellent customer service.

Review 20 (2024-03-19 - Rating: 5)
On 2/17/24 we had sudden plumbing issues with water damage to my master shower and bedroom carpet/wall. I called Roto Rooter and Zach came out within the hour to come take a look and right away began the cleaning/drying process along with Eliel, Vince, and Jonathan. All were extremely professional and proficient. They checked their work daily at the time they said they would and would give us updates. Zach has been amazing to work with and has answered all of our questions and has made it easy to understand. We currently have another issue with our guest shower and Zach has been kind enough to help us with that as well.We had a few tests done to assess the leaking. Jose and Gabriel were able to assess and fix our shower faucet at a reasonable price. I would use Roto-Rooter again if ever we had another issue and I highly recommend this company. Great service!

Review 21 (2023-10-26 - Rating: 5)
This company really came through for me a couple weekends ago! I came home, on a Sunday evening, to a backed up toilet and bathtub. I started calling different plumbing companies but of course no one answered on a Sunday evening. I called Roto Rooter and sent someone out to my house within the hour! They let me know of the price up front which was nice. The lady who answered the phone was super friendly and Jose, who came to my rescue, was also super friendly and knowledgeable! I set up an appointment for them to run the camera in my pipes and they found the blockage. They cleaned it out within minutes and I was good to go! Jesse, who was the quality specialist, gave me pointers to help avoid the buildup from happening in the future. I was very impressed with the service they provided. Highly recommend Roto Rooter for all your plumbing needs!

Review 22 (2024-12-01 - Rating: 5)
Orlando’s service was amazing !!He was punctual friendly & professional !

Review 23 (2024-04-04 - Rating: 5)
Had a great experience with Gustavo Boyd he was very professional and arrived on time. He definitely knew what he was doing. I will definitely be calling Roto-Rooter for my next year Back Flow Inspection.

Review 24 (2024-11-06 - Rating: 5)
My technician Orlando was helpful and professional. He answered anyabd all questions that had.

Review 25 (2023-12-08 - Rating: 5)
Gus and his team were fantastic. They spent two full days fixing a major issue with old cast iron pipes. The first day they squeezedv is into their already full schedule and they arrived on time as scheduled and began the work immediately. The quality is the work was superb and they didnt leave a major mess for us to clean up afterwards.

Review 26 (2023-12-22 - Rating: 5)
Of course during the holidays we would have plumbing issues in the kitchen sink. However, Roto-Rooter and their technician Mr. Raul stepped in to assist. He came the next morning after our call and worked out our issue while educating us on what the problem was. He also told us how to prevent the problem, what to do if it occurs again, and gave a warranty regarding the work. This is such a relief during this stressful time. I am truly appreciative of his patience, dedication and help. 10 out of 10 from this experience! I would recommend Roto-Rooter and Raul for your plumbing concerns.

Review 27 (2022-11-16 - Rating: 5)
Steve showed up on time, reviewed the situation, and diagnosed my issue immediately. He explained the situation thoroughly and let me know what had to be done and how much it would be before performing any work. I really appreciated his knowledge and professionalism. I will definitely call Roto Rooter again if I have any further issues in the future and ask for Steve. The price was a little higher than other quotes I received, but the quality of service Steve provided made the additional money worth it.

Review 28 (2023-08-10 - Rating: 5)
Roto-rooter has been amazing to work with. I was having plumbing issues (pipe leaks) last month 2x and they always had available staff(plumbers, techs) that were able to get sent to my house promptly and repair it on the same day. I was very anxious going into this but Miguel was very calming and on top of it. Prior to them I had 2 other plumbers take a look and was just getting bounced around for the issue. Thank you for everything!! Ask for Miguel & Ray, awesome staff!

Review 29 (2024-08-12 - Rating: 5)
Amazing work done by amazing plumber. Highly recommend to all my friends and family

Review 30 (2024-05-10 - Rating: 5)
Diana was great setting up my appointment. Very upbeat and informative. Helped get my friday off to a great start.

Review 31 (2023-06-30 - Rating: 5)
Seamless customer service from beginning to end. I had a leaky faucet in my backyard and decided to contact Roto-Rooter. I scheduled an appointment on their website(very short and simple) early in the morning(before opening hours). Immediately after opening hours, I was contacted by a friendly, professional Roto Rooter representative that told me he was sending a plumber within 45 minutes to give me an estimate on the work. Approximately 45 minutes later a plumber named Juan M. was at my door ready to make an assessment on the leaky faucet. He was professional, prompt and gave me a quick estimate on the work. He fixed the faucet in less than fifteen minutes and explained the year warranty behind his work. I was impressed by the professionalism and seamless customer service from beginning to end. Thank you Juan M. and Roto Rooter for your excellent work!

Review 32 (2023-09-19 - Rating: 5)
Thank you, Gabe and Roto-Rooter for showing up the day that i called. Its hard to trust someone to fix a problem that i dont know how to fix myself, but Gabe was straightforward and helpful. He was well prepared, professional, and fixed the leak on the first visit. Thank you for your service!

Review 33 (2023-03-20 - Rating: 5)
Roto-Rooter was awesome! They were quick and responsive. They communicated every step clearly and made my family feel comfortable. I was confident in their work and pleased with their customer service. If you are in need of water remediation, Roto Rooter is who I would recommend!

Review 34 (2024-03-26 - Rating: 5)
Needed to locate my septic system Jesse Garmon went above and beyond. I have an instructing system and he helped me with it and gave me great advice. Thank you so much. Would add More stars if I could.

Review 35 (2024-06-20 - Rating: 5)
Exceptional service from Diana, Jesse, Orlando, and Frank. On time for the job, explained the job, and finished in timely manner!

Review 36 (2022-03-08 - Rating: 5)
Yes, was a little pricey, but my technician, Ezequiel was the reason I gave 5 stars. He was very professional, prompt, courteous and knowledgeable. The company was very professional and great with communicating with me up to the service time, which I have had issues with in other companies. Will definitely use again when I need.

Review 37 (2023-03-21 - Rating: 5)
Miguel, Moises and Ray were awesome! Moises and Ray cleaned up the damage we had from water quickly and made sure the place was safe for my family who have health issues. They all walked us through the process and provided the best quality and care you can receive during this devastating time. We would definitely go back to them without question. Thank you guys!

Review 38 (2021-06-19 - Rating: 5)
Your attendant, Phillip was punctual and very professional. He was very knowledgeable in answering all of our questions as well as explaining and confident in what the process was to fix the issue. The job was cleaned and clogging fixed. Very satisfied with the service and professionalism. The other attendant, Gus with the camera was also professional and even help me understand the recommendation he made for future service. I would definitely think of your company for any future issues and maintenance. You have a great team and Thank you very much!

Review 39 (2022-07-28 - Rating: 5)
Roto-Rooter is wonderful. Weve had an ongoing string of issues (old house) and theyve dealt with each one in a professional, friendly and timely way, including after-hours emergency things, drain clean outs, septic tank plumbing, and water damage restoration. On our latest job, Hector was awesome. Saved me some money with a couple of suggestions, and completed the job in no time. Very happy returning customer.

Review 40 (2023-08-09 - Rating: 5)
My water heater broke on a Saturday afternoon, water everywhere. Roto-Rooter showed up that same day, stopped the water, put up fans, and had the water heater replaced by the next day. Richey, Miguel & Moises were all very helpful. Moises did a great job ripping up all of the carpet, checking on the drying process with the fans, and making the process as easy as possible.

Review 41 (2024-04-03 - Rating: 5)
Had a pretty bad kitchen clog, Raul came and did an amazing job getting to the root of the problem and getting it fixed. Definitely recommend giving them a call.

Review 42 (2022-08-22 - Rating: 5)
I had a very positive experience with Fernie. He was very polite and professional and knew his job very well. He fixed my problem in a timely manner and explained what he was doing. Thank you again Fernie for a great job and Jose should be fortunate to have you as an employee. Great job!!

Review 43 (2020-09-18 - Rating: 5)
I really appreciate the Water Damage and Restoration team that we had. (Zach, Alfred, Jim, and Luigie). They were quick to respond and was at the house within 30 mins of calling the company. (This happened about 5AM.) They were amazing to work with. They made my life a little easy during this difficult time. Zach helped with filing a home owner insurance claim and the rest of the crew help moved things into the garage. They went above and beyond their job to help make this a smooth and stress-free process. Before they closed out the job, they left our home in a clean as possible state. I would recommend this crew to anyone who needs help with water damage and restoration.Side note- My husband had called another company first but it was 4 1/2 hours later before they even got back to us. So Roto-Rooter should be everyones first choice.

Review 44 (2024-12-09 - Rating: 5)
Saved the day in a timely and professional manner! Much respect to them

Review 45 (2022-09-07 - Rating: 5)
Thank you for everything Roto Rooter! We had significant water damage and this team treated us like family!They were the utmost professional and kind, and tried to coordinate daily visits for a week around our busy work schedule. I was actually sad to say goodbye to the crew, that’s what you call great service! Thank you Jonathan and Ben! Would definitely recommend for any plumbing repairs or water mitigation!

Review 46 (2022-12-16 - Rating: 5)
Frank listened to my concerns and explained everything I needed to know, allowing me to make the best decision for my house. He is extremely knowledgeable, courteous, and very professional. I truly appreciate everything hes done.

Review 47 (2021-02-19 - Rating: 5)
Awesome customer service and amazing timing despite high calls in demand, Juan and Cruz were a pleasure to have work in our home and performed in the most convenient way possible for us to examine, as well knew exactly where the problem was and fixed our busted pipes in a matter of minutes! We are very appreciative of Joe prioritizing us on the other side of town since we were without water for a few days. Also appreciate Joe, Juan and Diana for keeping us updated with calls and were able to fit us into their very busy schedule. Worth the price! THANK YOU WHOLE HEARTEDLY! By far the best!

Review 48 (2021-02-06 - Rating: 5)
Ivan and Ramon were amazing! They were called to fix an issue I had with my tankless water heater. They were friendly, professional and worked in a timely manner. They made sure all was up to par prior to leaving. If your in need of a plumber call Reliable Plumbing. Prices are reasonable and service is great! I will definitely request Ivan should I have something else come up.

Review 49 (2022-04-26 - Rating: 5)
We had an issue with our plumbing and had two other plumbers come in. The first couldnt do anything, the second did what he could and suggested to call Roto Rooter. They came in and found the problem quickly. They were a bit pricey but they got the job done within two days and we havent had any problems since. Th hey are very knowledgeable and friendly.

Review 50 (2023-05-01 - Rating: 5)
Made appointment with ease and they took care of the rest. Customer service was excellent and they also work closely with insurance. Definitely recommend to anyone that’s in need of mitigation due to water issues.

Review 51 (2022-09-02 - Rating: 4)
Weve used roto several times over the past few years. Ive found that they are rarely the cheapest or most knowledgeable, but they are reliable. For small repairs its nice that they are available at all times and always send someone quickly. For bigger stuff they usually charge a lot more than other plumbers and its luck of the draw if you get someone experienced or not.

Review 52 (2021-01-02 - Rating: 5)
Mr. Jesus M was extremely fast and professional about addressing the broken pipe outside our house after it froze last night. He arrived within 20min of me placing the call this holiday weekend. He called his colleague Zach C, who was not only extremely quick to arrive as well, but also honest about how he didn’t recommend water damage treatment after being thorough and inspecting the site where the water had leaked. Very reasonably priced, awesome service, and courteous staff. Thank you for resuming water service at our house!

Review 53 (2020-12-02 - Rating: 5)
The technician, Phillip was precise on the issue of concern. He took care of a root problem growing into the toilet flange. Home was built in 89 and there are trees all around. He assessed the problem in less than 5 minutes and did the repair in about 30 min. total. He was very courteous and professional. The job was clean as can be. Excellent quality work. He made me aware of every step along this process as he was performing the work. He walked me step by step if this then that, if that then maybe this, etc. Luckily as soon as he removed the toilet he was able to diagnose and worse case scenario was eliminated. He put me at ease. Other locals charge by the hour and scare you with all kinds of tactics to include breaking ground and excavating and rebuilding and and and...I love that they give you a free estimate, they have flat rates, and if you do not want the work done there is no charge. Locals dont do that, they cant afford it. I will call Roto Rooter again for any future needs. Thank you Phillip, you are the best!

Review 54 (2021-08-26 - Rating: 4)
Excellent and fast service by the company and their technician. Just based on those factors, I’d rate them a 5 star. However, all they did was replace a small section of copper pipe with a rubber one, and the elbow joint it was connected to. I already had identified where the leak was and removed the drywall. Yet the cost, for a hour of work was $500. Home advisor says the average cost to repair a leaking pipe was between $150-$350, so knocking off a few stars for what seems to be overpricing. — Edit, the day after posting the above review, a manager contacted me and discussed the price, and dropped it much closer to the home advisor range (still above but close). Improved my rating to 4 out of 5. A little expensive, but comes with a quality guarantee of working with a great established and trusted outfit. Thanks guys, will use you again in the future.

Review 55 (2021-05-19 - Rating: 5)
Follow up to my original review; The local manager called me yesterday and fixed my complaint. I appreciated her attentiveness and Ill most likely continue to use this company well into the future.Thank you.Ive used this company for years to do the same thing; we have an outside sewer line that has lots of tree growth above it and to avoid a disaster, every year we get our line cleaned out by Roto Rooter. Its strictly maintenance.When doing what we ask in past years, they do a great job. However, lately when we book our service, the cost is not available and they wont tell you until theyve arrived. This year, the cost went up for essentially the same service by about double what we paid a year before.Combined with the STRONG UPSELL (we never agree to the other services they try and sell us every year) every time they came in to our home, it became to frustrating to deal with and spend the time to listen to their sales pitch, knowing we dont want or need it. And now, its become too expensive to afford this service from this company.Otherwise, they did a great job when they did what we wanted in years past.

Review 56 (2019-01-02 - Rating: 5)
Great service! Was expecting the plumber to arrive at 4:00/5:00 pm. Arrived earlier which was super convenient for myself and my tenants. Price was very good and within my range. Took less than 20 minutes to fix the kitchen sink which was the main problem.

Review 57 (2019-06-23 - Rating: 5)
Great experience with them, came out on a Sunday. Said it would be about a 2 hour wait came earlier. It was a hard job to replace corroded lines in a caddy corner sink but Arnulfo did an excellent job. Explained work warranty and everything well and cleaned everything up. A bit on the expensive side but a good job.

Review 58 (2020-09-18 - Rating: 5)
Great experience with Roto-rooter today! I called and just about an hour later, David arrived and gave us an estimate. When competing the service, he was very thorough, professional, and kind. He explained everything fully, answered our questions, and showed us the blockage using a camera.

Review 59 (2021-08-24 - Rating: 4)
You get what you pay for, they are not the cheapest in the city, however they will provide an excellent service! Ive had a couple of backed up lines as well as a backed up sink. They will come out pretty quick and have a 6 month guarantee that makes you feel your money is well spent. They come out and diagnose the problem for free and give you a quote then and there. If you can afford them I highly recommend them!

Review 60 (2017-10-14 - Rating: 5)
Phoned after hours, and the charge was high, however RR came very quickly and sent their very best. The guy they sent is a real good Plumber. He gave excellent customer service and did the job clean and efficiently and professionally well done.

Review 61 (2020-10-30 - Rating: 5)
They are the best !! The serviceman Orlando was so nice we had a family emergency and he waited till I arrived home. When I arrived home he was not upset that he had to wait, he was very friendly and explained everything to me he shared with me what he was doing and why. Orlando was the nicest serviceman than I have dealt with in a long time.

Review 62 (2018-08-01 - Rating: 5)
Service was timely ,courteous, and professional. Jesus, my tech was very knowledgeable, quick and efficient, did everything correctly, and got us back on line on time! I would recommend them highly! Very satisfied! Price was below estimate, we will use them again!Ramiro (Maintenance)

Review 63 (2017-12-24 - Rating: 5)
Mr. Perez was extremely professional and knowledgeable. He politely explained our issue to us so we understood what he was going to do to fix it and how long it was going to take. I would recommend Roto Rooter based off my experience with Mr. Perez and the cost was definitely within reason.

Review 64 (2024-10-15 - Rating: 5)
I have called Roto-Rooter several times for different issues. This time, a condensation pump replacement. Even thought the technicians did not carry one with them, they went the extra mile and got one and came back aftwr 6 PM To replace it. Thank you very much Frank and Orlando.

Review 65 (2020-10-24 - Rating: 5)
I recently had my shower fixed, I thought I had a leak and comes to find out it was just my cartridge that needed to get replaced. The technician that showed up was very knowledgeable, professional and very into the job to help us get it resolved. We havent used that shower in over 6 years due to thinking it was a major leak. Now we are able to use that shower thanks to the awesome work the technician did for us. We are very grateful and thankful!!

Review 66 (2018-11-20 - Rating: 5)
I needed their service right away and the persons I talked to in the phone were fantastic! They got me scheduled first thing. The technician that came out was friendly, knowledgeable and a great help! He honored the internet coupon and the whole process was not long at all. A little pricey but service was top notch!!

Review 67 (2018-08-18 - Rating: 5)
Roto-Rooter Tech, Humberto, was fantastic. He arrived earlier then expected. I explained what was going on and he addressed it and the drain is no longer backing up. Great Customer Service, Kudos to Cynthia, Lisa and Humberto! Ill definitely call them for any future plumbing needs!

Review 68 (2024-04-26 - Rating: 5)
Both Richie and JJ were respectful and efficient. Very pleased with their work. Thanks

Review 69 (2020-07-26 - Rating: 5)
Amazing job! Our technician Steven Hunter was AMAZING. He came on time, assessed the issue, and immediately started working to detect our leak, and replace the damaged pipe. Our water meter was rolling out 180gallons/hour. Very happy! 10/10 Thank You.

Review 70 (2018-10-11 - Rating: 5)
I came home after a long day to find that my water heater has busted. There was water everywhere. I called another “emergency” plumbing company, waited for 3 hours and they never came. Called Roto-Rooter and they were at my house within 45 mins!!! Victor was knowledgeable, professional and also compassionate because he saw how stressed out I was. Price range was great! I would recommend this company again and again.

Review 71 (2020-02-15 - Rating: 5)
I am very pleased with the service from Roto Rooter. There was a leak in one of our bathrooms and I loved that they were able to send someone the same day. I didn’t know we could do a claim to the insurance for water damage. Zach Crawford, Water Restoration Manager, was very thorough and explained all the process and even helped me file the claim with the insurance.

Review 72 (2020-03-07 - Rating: 5)
Machado was my service tech this week and he is amazing. He was prompt and got right down to business. He took less than an hour to get my laundry room up and running. The estimate he gave me was exact, he fixed the gas line in the laundry room which I had not even noticed and even gave me great advice about my water heater. Awesome service and professionalism. I highly recommend Roto-Rooter for all your plumbing needs.

Review 73 (2018-12-09 - Rating: 5)
Very knowledgeable, patient & they have the right tools to make sure they get the job done right the first time.I spent the same on two local plumbers that couldnt figure out the problem, as I did on RR & the tech had the issue solved in less than an hour.Great service, I would highly recommend them to anyone dealing with an issue, big or small.

Review 74 (2020-03-21 - Rating: 5)
Orlando was My Plumber Professional from Roto-Rooter. He was Outstanding. Was very pleased with his professional manner, informative, Extra Clean, and efficient was a pleasure having him fix my clogged drains. He is a true Asset to your company. Thank you for providing Excellent Service Mr. Orlando

Review 75 (2021-08-24 - Rating: 5)
I want to take the time to express my greatest gratitude towards the Roto Rooter team, specifically, Andrew/Esiquel/Zach/Luigi & Jonathan! As I had an early morning water pipe leak causing water damage to my carpet and walls, these gentlemen above came through and were very professional at their craft! As other companies that I called advised they were booked and/or I would need to setup an appointment for just an estimate, the Roto Rooter team came the same day the leak occurred, provided a free estimate and by the next day had the clean up crew doing what was needed to get things back to normal! Roto Rooter will be the ONLY company I will call when needed! Keep up the GREAT work!

Review 76 (2018-08-06 - Rating: 5)
Awesome, fast, and professional service. The tech arrived 30 minutes after I called. For being a weekend and after hours, I expected a longer wait. He fixed the problem within 30 minutes, so from the time I called until he left the job site was an hour total.

Review 77 (2021-08-18 - Rating: 5)
Jesse and the great crew at Rotorooter did it again!! They came to our rescue and corrected and old underground issue with the sewer.They are always professional, friendly, and get the job done. You cant even tell they were ever in the yard. The cleanup is beautiful!You hope you dont need a plumber, but if you do you have to go with Rotorooter!! Thanks, guys!

Review 78 (2019-06-02 - Rating: 5)
So very professional and fixed our drain in less than 30 minutes! And that was on a late Saturday evening. Great service. Thanks a bunch for solving our problem. Last night was our very first time to do home peritoneal dialysis and we really needed our restroom working. We are veey grateful.

Review 79 (2020-06-24 - Rating: 5)
Alfredo, Jim, Luigie, Arturo, and Zach did a great job getting the water cleared out, applying the antimicrobial solutions, bagging, documenting, and removing damaged items. They checked daily on the dryers until they were no longer needed. Zach spoke with my insurance company rep with me to help get the process started with the claim. They all were professional and thorough. Great Job!

Review 80 (2019-03-23 - Rating: 5)
My technician Lupe did and excellent job. In and out quickly. He was extremely professional and sociable. He kept me informed the entire time. Highly recommend requesting him if you need a plumber.

Review 81 (2024-09-18 - Rating: 5)
Thank you for the prompt response. Most of all Joshua was very courtesy and professional. He explained in detail on the work he did. Thank you Roto-Rooter and Joshua.

Review 82 (2020-03-13 - Rating: 5)
I was positively impressed at the punctuality and professionalism of the vendor. They showed up at the scheduled time on Sunday morning. Not sure if being Super Bowl weekend was an extra motivation to finish the job fast!! Overall very positive experience.

Review 83 (2020-02-29 - Rating: 5)
Great service and flexibility starting with the scheduling, Nancy was very helpful and explained everything in detail. Orlando came in and did the plumbing was very helpful and also explained expectations and advised how to prevent it from happening again. Price was okay, but overall I would call them again :) Thank you!!!

Review 84 (2021-02-11 - Rating: 5)
Mr EZE was extremely professional. Polite, knowledgeable, kept the work area tidy. Also communicated with me every step of the way. I am absolutely thrilled with the experience! And I the wonderful young lady, Ms Diana who scheduled this appointment was an angel! You have a few employees that are priceless! I will be sending any/all future potential customers to Roto Rooter. Thanks you have a wonderful company.! Sheri Bogiel and mother Geraldine A. lexander. THANK YOU ROTO ROOTER!

Review 85 (2019-05-21 - Rating: 5)
Roto Rooter are very efficient and they come to take care of business! We had hired 2 plumbers before but unfortunately our issue was a bigger problem. Roto Rooter came out and showed us with their camera and their water pressure equipment how our sewage pipe had been broken and an obstruction in the way. At&t had come months before to dig their fiber optic cables and they ruined our pipes. We wouldve never known this if we wouldnt have hired Roto Rooter. Juan the supervisor and Cesar were very professional and did Great work! I Highly recommend them! It is pricey but when you need the experts you cant go wrong by choosing them! Thank you!

Review 86 (2019-08-13 - Rating: 5)
Roto Rooter came quickly to fix my leak, took care of the problem very fast, and took a lot of care to explain everything and save me money. The whole experience was easy and gave me peace of mind. Highly recommended!!!

Review 87 (2024-09-29 - Rating: 5)
Great service from Frank, very professional and great personality. Highly recommend!!!

Review 88 (2018-11-15 - Rating: 5)
Updated review: Originally I left a one star review. The original post is on the bottom. I am updating my review to 5 stars. Roto-Rooter promptly reached out to me when they discovered I was unhappy with the outcome of my house call. They patiently listened to my concerns and went out of their way to correct the issue. I felt heard and they genuinely wanted to fix the issue without getting defensive which I really appreciated. They came out a second time and spent time clearing the roots to the best of their ability and to our satisfaction. Thank you to Gus Boyd for his excellent customer service and to Roto-rooter! Great job. Keep up the good work, guys!-------------------------------------------------------------------------------------------------------------------I was charged for a job that was not completed. The plumber did not clear the roots which was the reason for the house call. Then, technician # 283 quoted me for a job for $15,000+ and would not guarantee the incomplete work. Very disappointed with Roto-rooter. We have used them in the past with no issues.

Review 89 (2019-08-09 - Rating: 5)
I called Roto-Rooter and they came the same day to look at my issue and gave me an estimate. Arturo was very nice and professional. He answered all my questions and got the job done well. I will be using Roto-Rooter and requesting Arturo for any future needs that I have with plumbing. Thank you!

Review 90 (2021-06-09 - Rating: 5)
Steve did a great job. He dug for hours until he found the leak , repaired it and turned the water back on. Very nice and professional.I was pleased, although you charge a lot!!!

Review 91 (2020-06-28 - Rating: 5)
The service was great. We called for an emergency repair and they arrived within 20 minutes. The problem was fixed quickly and we received quality work. The price was higher than expected since it was an emergency repair but worth the quality and service.

Review 92 (2020-09-22 - Rating: 5)
Although it was a stressful situation having my hot water pipe have a leak in my concrete slab, my local roto rooter literally saved me! From the time I called to get service, until the work was completed the same day, they were nice, friendly and professional. Water mitigation Zach, the plumber Arnie and the technicians Jim and Luigie were AMAZING!!! Everything that was being done was explained, I was assisted in making a claim with my insurance, and was just supported and helped from beginning to end. I appreciated every single persons help with my situation and I definately would recommend and use again in a heartbeat. If youre reading this, yes, CALL THEM NOW! You will not be dissapointed.

Review 93 (2020-06-06 - Rating: 5)
Hired a plumber to come over to location to help with a shower. Had no clue what to do. Called Roto Rooter and with a free estimate explained detailed issue. Problem fixed within a couple hours. Awesome service. Tech was great.

Review 94 (2019-02-24 - Rating: 5)
Arturo was very helpful and informative and made a stressful situation a lot better. he was very friendly too. we will definitely call again in the future if we need it. the fact that they don’t have a fee just to come out is amazing as well

Review 95 (2020-06-22 - Rating: 5)
We had had a frequent issue for many years where the kitchen sink and the drain in the laundry room would clog and backup. For years we had hire local plumbers, never Roto-Rooter, to unclog the sink and the drain. This was good a few months and the problem would revisit us. From when we contacted Roto Rooter and dealt with Jesse, everything was explained and physically observed (scoping) from start to finished. Initially, they tried their best to clear the plumbing in these areas but once it was visually determined, (we saw it) that the problem was years of grease build-up in rock form, we knew we were in trouble. I am not gonna lie, when we were given the diagnose and the cost to fix it, our hearts went through the floor. These are not easy times for Gods sake! Nonetheless, once we recouped, we decided to listen and trust Jesse; a 4 foot part of our tile floor would be dug up, cut out the pipe, and add a new pipe in its place. Needless to say and to our horror, the clog was also further along towards the main into the street sewer. We could NOT locate any clean-outs outside our house so it was decided that we needed to dig up a 4 1/2 foot hole to get to the ABS main that drains into the sewer which is clay. We opted NOT to go the easy and less expensive way, meaning we could encounter issues in the near future. The work was entirely performed by two outstanding professionals; Arnie Martinez and Richard Elano. These two gentlemen were great. My wife and I were asking all kinds of questions throughout the process of the project which took about 3 days (the weekend got in the way) and never did they show signs of agitation or that we were annoying. Both were always very willing to explain and answer our questions. Arnie and Richard worked in synchrony and you understood they knew their stuff. They help us understand the issues involved and educated my wife and I. Other than being so well versed in what they were doing, they were so organized, clean and often with a smile and humor. We had one hell of an experience with this unexpected turn but, if I had to do it again, I would want people like Jesse, Arnie, and Richard to be there to lessen our apprehension. Thank you Roto-Rooter and please recognized these gentlemen whom we are so grateful to. Mario

Review 96 (2018-08-30 - Rating: 5)
Tub and shower water wouldnt drain and the toilets wouldnt flush. In the late morning I called Roto Rooter who assured me they knew how to work with septic systems. They came in the early afternoon and got everything fixed in an hour including video verification. Theyre more expensive but they have excellent equipment and work competently and quickly.

Review 97 (2020-08-15 - Rating: 5)
I was thoroughly impressed with Steven H.’s work ethic and ability to fix the plumbing problems I was having. In 20 minutes he figured out a solution to a problem that other plumbers couldn’t figure out in four years.Extremely knowledgeable Professional who takes pride in his work. I highly recommend him!

Review 98 (2020-10-11 - Rating: 5)
The two gentlemen (Richard Ilano and Frank Saucedo) were very professional with a high work ethic. They were here promptly and explained in great detail what was required to make the repair. After patching the concrete in our front patio, you could not tell where the repair took place. We are extremely pleased with their work.

Review 99 (2020-03-01 - Rating: 5)
Roto-Rooter saved me from buying a new toilet! Arturo the technician arrived fast and he repaired my toilet with expert knowledge and efficiency. Arturo was professional and friendly and I appreciated his help. I have complete trust in Roto-rooter for taking care of all my plumbing needs and saving me money and time! Thank you Arturo!

Review 100 (2020-03-31 - Rating: 5)
My sprinkler system backflow was leaking. I called Roto Rooter and they came within 35 minutes. They were able to get the parts to replace backflow valve and came back to repair the same day. Very professional work. Also showed me the problem from the old system once removed and explained how to maintain to ensure system works as it should. Excellent work!

Review 101 (2020-07-18 - Rating: 5)
Ezekiel was very quick to respond to our call and very knowledgeable, courteous and professional when it came to finding the problem with our water heater and giving us the best quality service one could ask for. We will definitely be doing business with them again next time we have any issues with our plumbing.

Review 102 (2018-10-27 - Rating: 5)
We had a plumbing emergency and could not get any other plumber out to our house. Roto-Rooter showed up with in a few hours and fixed the issue. They also explained everything before doing it and nothing was a mystery. Fair pricing as well. We will be using Roto-Rooter from now on for any plumbing issues. Their plumber they sent was super professional and even explained future issue that we will be having and how to avoid them. Thank you Arturo Segoviano for all you help and your professionalism.The Norton Family.

Review 103 (2018-08-14 - Rating: 5)
I had a very difficult leak under the sink in the wall. Jesus was.able to work efficiently to get the leak fixed. I am grateful that I no longer have water on the floor and flooding behind the wall. Katelyn at Roto Rooter was also very kind and helpful and called a water restoration technician for me. I was advised of the price for an emergency call when I called in. I was also advised about the time I could expect someone to call. I also got calls as to the time I could expect a plumber. I have never used Roto Rooted before, they were very professional and Iwould consider using them again.

Review 104 (2019-01-31 - Rating: 5)
Your calls are answered by your operators in a very professional manner. Technicians are always on time and know how to get my problems repaired efficiently and they call me when they are done.Great Job Roto-Rooter Teams and StaffDelta Mobile Home Community

Review 105 (2021-06-14 - Rating: 5)
Service man got my drain unplugged and was very professional. He cleaned up very well after he was through. Company called and said they would be here in 30 minutes and they were. I highly recommend this company.

Review 106 (2018-12-29 - Rating: 5)
Lupe showed up way ahead of schedule! He pointed out multiple problems that we had. Took care of our issue fast and provided recommendations Great guy, great service.

Review 107 (2018-08-06 - Rating: 5)
Arrived to the complex promptly. Nice and friendly and moves swiftly and knowledgeable. First time I call Roto-Rooter I wont be the last very good service. The technicians name is Arturo segoviano

Review 108 (2023-11-28 - Rating: 5)
I emptied my mop water into the toilet, and accidentally dropped a hand towel with it. Clogged the toilet. Called roto-rooter and they took care of the problem....Professionally and efficiently.

Review 109 (2018-08-01 - Rating: 5)
I first want to say how happy I am of the professionalism and service Roberto (Beto) gave my family. He had to unclog my Master Bath, Kitchen Sink, and Laundry Room. He did a fantastic Job! Also, he/ Roto-rooter, honored the 120 -day guarantee on the Master bath. Im definitely calling them for future work!

Review 110 (2020-10-28 - Rating: 5)
Hands Down! Best service! Call Jesse and his awesome crew! Me and my family were so impressed by their professionalism, job knowledge, and expert advise throughout the week! I can’t thank you guys enough!

Review 111 (2024-03-26 - Rating: 5)
Jesse and David were my heros today taking a cable out the sewer line another company left. I will call these guys from now on

Review 112 (2021-03-26 - Rating: 5)
After a week, 3 different plumbing companies, and a leak detection service, who wanted to either rip up my concrete slab or knock down my walls I called Roto-Rooter. They had Juan M. here within the hour and he found and fixed my leak in less than an hour. Thank you Roto-Rooter I’ll call you guys the first time if I ever need plumbing services again

Review 113 (2021-02-09 - Rating: 5)
The gentleman who came to do the service, arrived in a timely manner, advised me of what was needed, showed me where the problem might be and knew what to do to resolve it. Within a short amount of time, the issue was remedied and the problem fixed. He even said he would try to get approval to do one more step to help resolve the problem even more. Waiting on that. In the meantime, all is good!!!

Review 114 (2020-03-16 - Rating: 5)
Root-Rooter Techs were quick and professional. I would highly recommend Roto Rooter for any water and/or plumbing issue. My family and I were completely and thoroughly satisfied with their service. Thank you!

Review 115 (2020-07-06 - Rating: 5)
Had a leak one morning and called Roto-Rooter and there fast responsive got the job fixed. Izzy fixed the pipe where the leak started and Alfred, Luigi, and Zack made sure my walls were free from excess water damage and mold. All these guys were very professional, clean, and made sure the job was done right.

Review 116 (2020-04-27 - Rating: 5)
Had issues for years seemed like no one was able to fix my sinks, would work for few weeks and they would be clogged again. My last resort was calling Roto-Rooter and now everything works perfectly fine. Should have called them first. Thank you Roto-Rooter.

Review 117 (2020-02-08 - Rating: 5)
Victor and Frank were very helpful. Explained the reasons for the issues I was having and resolved them. They both appeared very honest, knowledgeable and professional, which is why I proceeded with them. Thank you for everything!

Review 118 (2018-10-24 - Rating: 5)
Easy to work with. Workers are friendly and thorough. Had no issues that they couldnt handle. A little high on price but the problems were expertly handled so I didnt mind the extra cost. Very professional.

Review 119 (2021-04-13 - Rating: 5)
The two gentlemen who worked on this project went above and beyond to find and repair my leak. The pipes were much deeper in the ground than usual so the project took them all day. They kept me informed throughout the process and were so pleasant throughout the day.

Review 120 (2021-05-19 - Rating: 5)
What quick, professional staff! From the drain cleaning to all the leak repairs, the three guys who helped me deserve a raise! Thank you. I have every intention of recommending your service.

Review 121 (2020-01-20 - Rating: 5)
Called the El Paso Sunland Park Roto-Rooter on a Saturday on very short notice as water from the toilet was backing up into the shower. They told us they would send someone within about 2 hours, but the plumber was already here within an hour! Arturo went right to work, worked really hard, even helped us find the buried sewer clean out pipe. He cleared the problem, and provided us with a 6 month labor warranty. Arturo was polite and professional. I highly recommend this particular Roto-Rooter.

Review 122 (2019-04-03 - Rating: 5)
I know nothing about plumbing and I had tried using the plunger to unclog the toilet, but it didn’t work. When the technician came he explained what he was going to try the snake first and if it didn’t work he’s have to do something else. I’m sooo greatful that it worked. It was quick. I paid him and he gave me a 10 day guarantee and he left. Just in time to go to work. Thanks so much.

Review 123 (2017-07-10 - Rating: 5)
I have used Roto-Rooter almost exclusively for the past 16 years. They have always done an excellent job and are always very professional. They arrive promptly, complete the job quickly, and do it right. Every once and again I try out a bargain plumber, and then I remember why I call Roto-Rooter. You get what you pay for.

Review 124 (2018-11-12 - Rating: 5)
I have used Roto Rooter for all of my plumbing needs for the last twenty years . Ive never had a complaint, they are professional and courteous and always do a great job. Thank you!

Review 125 (2018-12-24 - Rating: 5)
Great service. Very clean and professional. Had and issue the my kitchen sink and got extended to the bathroom, the guy who helped us was very nice and have an amazing attitude. I will recommend the company and personally Frank for a really good job!

Review 126 (2019-01-06 - Rating: 5)
Cesar was amazing, very knowledgeable and professional and just an all around good guy. Im not one to hire people to do things around my house especially big name companies but I would without a doubt or any hesitation hire these guys again.

Review 127 (2020-04-17 - Rating: 5)
This home for 2 disabled seniors depends entirely on caregivers to function in every respect. For that reason alone, it is vital that all utilities be safe and available to both the caregiver and the disabled. The very quick response to a sudden disaster keeps us all healthy and safe; most particularly during these quarantine days and that was handled extremely well. Most grateful.

Review 128 (2019-02-02 - Rating: 5)
My plumber Frank was amazing. Never thought I would ever use that phrase. Lol. He was knowledgeable quick and actually a great kid. Gave me some honest tips on what I was doing wrong and for that I will always seek him out for my plumbing needs.

Review 129 (2021-08-17 - Rating: 5)
The repairman (sorry, I forgot his name) arrived quickly and did anexcellent.job of fixing our toilet in a short amount of time whereas the previous plumber, who charged more, could not. I wish I had called you folks first.

Review 130 (2019-01-12 - Rating: 5)
The technician Lupe was excellent! So professional and explained everything. Will definitely ask for him specifically if possible the next time I need any work done.

Review 131 (2020-05-05 - Rating: 5)
We needed to have a new shutoff and water-line installed from the interior of our house through the roof to the swamp cooler. Roto-Rooter sent out Supv. J. Machado to do the work within a couple hours of our telephone call. He evaluated the work required, made a couple of additional suggestions and provided us with an estimated. Upon acceptance, Supv. Machado got to work and completed the job professionally and efficiently. His work was top notch and looked great!!! Supv. Machado was very professional and courteous and valued us as return customers. I highly recommend Roto-Rooter in El Paso, Texas, and would encourage anyone needing plumbing work done at their house to give them a call and ask for Supv. Machado to do the work.

Review 132 (2023-06-22 - Rating: 5)
Had Frank come give me a free estimate and still gave me a good price to fix my problem very respectful and good customer service definitely would recommend.

Review 133 (2018-09-09 - Rating: 5)
Called 1-800 number and they answered quickly. Told me I could have a plumber on site within the hour. I asked to be called back when a firm ETA for plumber to arrive. Recieved the call and was told the plumber would be there in 30minutes. Juan Varrella arrived on time was courteous and professional. Juan performed the work quickly and effectively. I would recommend RotoRoter and will use them again especially for weekend emergencies. Ask for Juan he is an experienced plumber.ErnieGeneco Facility Support Group

Review 134 (2019-05-01 - Rating: 5)
Lupe was so pleasant to work with. Very professional and knew how to evaluate and diagnose the problem. Lots of work to be sure but the company was very fair and honest to deal with.Thank you !!

Review 135 (2019-07-09 - Rating: 5)
I called after we had an enormous water bill. Service was prompt from start to finish polite and friendly. I was out of town when the plumber showed up my adult daughter was here and I talked to the technician over the phone a couple of times about the issue, he did a thorough troubleshoot and I’m completely satisfied with the service

Review 136 (2023-04-22 - Rating: 4)
Answered after hours right away. However very expensive to come in at night. So I deferred the repair to the next day. It was still expensive but got done quickly.

Review 137 (2020-01-03 - Rating: 5)
David M. Came over and rebuilt the tank interior of my toilet. He had all components, and made do with some others, but in the end, my toilet is like new. Cleaned up after himself, and was so professional!R-R is my go to plumber from now on!

Review 138 (2019-02-12 - Rating: 5)
Excellent service! Our plumber was kind, respectful and knowledgeable. It took less than 3 hours for him to arrive to our home and complete the job! You guys rock!

Review 139 (2019-01-09 - Rating: 5)
Fernando Villela explained everything step by step. He is a skilled plumber who gets the job done with the needed tools, parts and methods. Very impressive. RR and he responded to my emergency at night quickly.

Review 140 (2019-07-02 - Rating: 5)
I had another plumber come 2 times to fix my kitchen sink from backing up. When I called them again, they suggested Roto-Rooter to check the line with a camera,. Rotor-Rooter came out the same day and checked my line, and also the Dirty Arm right before the P-Trap and found s piece of metal that was clogging the drain! Simple solution, the first plumber should have found it easily. I have a new plumber now!

Review 141 (2019-02-09 - Rating: 5)
Called Saturday morning and a tech came out within an hour. Eduardo was very proficient and knowledgeable. Explained all my options and offered expert opinion. Highly satisfied and recommended!

Review 142 (2020-02-14 - Rating: 5)
Wonderful service from Zach, Arturo, Alfred, and Jim! They were kind, considerate, fast, efficient, and took the time to explain everything they were doing and what it would cost. There were no surprises. Fantastic service!

Review 143 (2023-10-17 - Rating: 5)
Immediate response, came within the hour. Fixed toilet issue. They have also fixed a broken pipe at another location. So reliable

Review 144 (2019-02-01 - Rating: 5)
Lupe is a pro, what a good guy. He went above and beyond explaining my system to me and making sure I got a good deal. 6 stars great job.

Review 145 (2020-07-22 - Rating: 5)
FAST (within a hour, knock on the front door); FRIENDLY (COVID MASK) but I could still perceive Davids smile; EFFICIENT, job was done within an hour. EVERYTHING back to normal. Much appreciate ROTO-ROOTER — and now I know why they have such high internet reviews.

Review 146 (2018-08-13 - Rating: 5)
All I wanted was to snake out a clog. Thats when we learned that my pipes werent vented properly. Actually had a hole in my roof where the vent should have been. Upon further inspection, found out the previous owners did a horrific plumbing job on the converted garage. And I mean bad. My toilet was connected directly to my shower! Ended up being an expensive fix, but definitely a necessary one. The plumbers were friendly, answered all of my questions, and let me ride shotgun while inspecting the pipes and doing the work. I learned a LOT. Definitely know what to look for when I eventually buy another house. They worked fast and efficiently. 3 days total, but that includes venting up to the roof, redoing pipe in the walls, and breaking through the foundation to correct and lay new pipes under the house. Cleaned up, no mess when they were done. Highly, highly, highly recommend.

Review 147 (2019-05-19 - Rating: 5)
Busted pipe on a Saturday afternoon. Roto Rooter came within a couple of hours, assessed the problem, and fixed it quickly and professionally. Excellent job and highly recommended!

Review 148 (2019-06-21 - Rating: 5)
We had a ladies RESTROOM emergency. They came right out. Fixed a pretty bad problem in a timely manner. The tech was very professional and nice. I highly recommend them from Big Brothers Big Sisters.

Review 149 (2019-05-26 - Rating: 5)
The gentleman who came and worked on my water leak did an excellent job and was very professional. I will highly recommend this type of service to anyone who comes across. Great job in keeping your service to another level!

Review 150 (2020-05-06 - Rating: 4)
Needed to install a new bathroom faucet, which I do myself most times. Discovered I had the old style plastic shut-off valves which break since theyre so old. Called Roto Rooter, they were there in about 30 minutes and replaced the valves and installed the faucet. Repairman wore a face cover and did a nice job. A little pricey, but you get what you pay for.

Review 151 (2018-09-08 - Rating: 5)
Prompt response and Fernando did a great job at initially agreed price although the job required more effort and time than expected. My heater is up and running. Thanks Fernando!

Review 152 (2018-08-11 - Rating: 4)
Greg was really nice, polite and professional. Greg was very thorough and made sure all was working as it should, before he left. The only thing I didnt think was great was the cost...very, very, very expensive.Thanks.

Review 153 (2021-09-07 - Rating: 5)
Arturo responded the same day of my call. Explained what he would do & his findings clearly! Told us what to expect in the future if it continues to happen. Very satisfied!

Review 154 (2017-07-01 - Rating: 5)
The serviceman was professional and friendly. He listened to our concerns and told us what he intended to do. He finished the job and cleaned up his work area afterwards. We were very satisfied.

Review 155 (2018-10-23 - Rating: 5)
Excellent worker. Represented Rotor Rooter well. The kind of person we all hope represents our interests in our absence.Jose 256 Thank-you for your professionalism!

Review 156 (2019-01-22 - Rating: 5)
The Roto Rooter team was very responsive, arrived earlier than the anticipated schedule, and fixed the mess that I made on a Sunday afternoon perfectly. Highly recommended!

Review 157 (2019-03-31 - Rating: 5)
Quick response! Gentleman was very knowledgeable skilled and respectful. Have great advice and tips. Quick work. Recommend to all and will call again for future issues or projects!

Review 158 (2019-04-07 - Rating: 5)
Gentleman did an awesome job had no appointment work late. The issue was resolved will definitely use Roto Rooter again!!! Great job!

Review 159 (2024-04-22 - Rating: 5)
Great service by Jesse providing me with the options to fix the the problems. Great job

Review 160 (2024-08-08 - Rating: 5)
JJ was timely, professional, knowledgeable and quick

Review 161 (2018-08-01 - Rating: 5)
The work was done quickly, accurately, and for a good price. Plumber (Lupe) is an outstanding worker and very knowledgeable. He is very friendly and explains everything.

Review 162 (2021-01-28 - Rating: 5)
Replacement was done in a proffesional manner . Plumber was great . I only wish my invoice could have been.broken down to actually see hourly rate, materials etc......

Review 163 (2023-11-17 - Rating: 5)
Alan Ortiz & Oscar were amazing, and super professional. 10 out of 10 would recommend

Review 164 (2021-05-11 - Rating: 5)
Like many people I called them in a bind, but it was nice feeling and now knowing the issue would get taken care of and I didn’t have to stress over it. I would recommend them and I would call them again if necessary.

Review 165 (2019-06-29 - Rating: 5)
Great company, I feel the price was very reasonable. I will definitely be using them again in the future. From the moment I called in the staff were professional and kind.

Review 166 (2018-09-27 - Rating: 5)
A gentleman named Lupe, from the El Paso area, gave us amazing service. He was polite, courteous, and got the job done quickly.

Review 167 (2022-06-11 - Rating: 5)
Great customer service, fast response and pricing is fair. Im very happy with my experience and end results. Highly recommend.

Review 168 (2018-12-30 - Rating: 4)
They called to let me know they were on the way. They took care of the problem and explained what was wrong. Plus gave me a 10day guarantee. Mr. Mancho did a great job.

Review 169 (2018-02-20 - Rating: 5)
Arrived during 2 hour window and called 15 minutes before to let me know they were on their way. Very professional. Quote given and job completed in a timely fashion.

Review 170 (2019-05-21 - Rating: 4)
We were able to have a technician come out to our home within a hour to look at our water heater that was leaking. We were happy about the fast service and professionalism from the company operator and technician .

Review 171 (2022-10-29 - Rating: 5)
Wonderful customer service, it was after-hours and we really needed someone to come out to our home and they came through.

Review 172 (2022-11-24 - Rating: 5)
Yes I would like to say thank you to Frank you did a good job and thank you for what you did for me and my family may God bless you Happy Thanksgiving from my family to your family I will never forget what you did for us

Review 173 (2018-10-27 - Rating: 5)
The technician that helped us was Arturo Segoviano and we were more than pleased with the job. He was polite, attentive and friendly.

Review 174 (2018-11-13 - Rating: 5)
Same day service by a polite professional plumber. Problem fixed without any issues. 90 day warranty! I always call Roto-Rooter!

Review 175 (2019-03-31 - Rating: 5)
These people are very professional and extremely proficient at their job. I am thoroughly happy with the repairs they made in an emergency situation. I highly recommend them.