Piedmont Metro Heating & Air

Located in Durham, North Carolina

Address: 8305 Fayetteville Rd, Durham, NC 27713, United States

Phone: +1 919-544-9767

Rating: 4.3

Services

On-site services
Online estimates
Wheelchair-accessible car park
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-22 - Rating: 5)
Excellent service! Had my unit running in no time!! Not only that, but were able to put me on the schedule the same day for a diagnostic check!!

Review 2 (2024-12-02 - Rating: 5)
These guys are really professional; they show up at your door as soon as you call. Excellent work and service, thank you.

Review 3 (2024-02-03 - Rating: 5)
I recently had the pleasure of working with them for my heating and cooler needs, and I couldnt be happier! Their team was professional, knowledgeable, and efficient. They quickly diagnosed and fixed the issue, ensuring my business was up and running again. I highly recommend them for all your heating and air needs!

Review 4 (2022-07-20 - Rating: 5)
Piedmont Metro installed my dad’s downstairs unit 2 years ago and replaced the upstairs unit recently. Both times, they have been professional, knowledgeable, on time, and offered fantastic customer service. Recently, I’ve had to call them out a few times to make a few tweaks and they came out right away every time. Morgan, Thomas, and the entire Piedmont Metro group are doing fantastic work in this 100 degree heat! Thank you all! 5 stars all the way around!

Review 5 (2021-05-25 - Rating: 5)
My house temperature had not been getting below 82 degrees for a few days. I called Piedmont Metro last night and they were at my house after lunch today. They made no disparaging comments about my 1970’s unit (as many other companies have) and did not try to sell me a new unit (as other companies have). They quickly diagnosed the problem, got the part, and fixed it. Two hours later, my family is enjoying a cool house.The service was professional, fast, clean, and kind. They are even dog-friendly! I will continue to use Piedmont Metro for all of my heating and air conditioning needs and I recommend that you do, too.

Review 6 (2021-07-17 - Rating: 5)
Recently replaced my 20 year old HVAC system with a new Goodman HVAC system. Morgan and his crew were professional, knowledgeable, and hard working. Excellent, quality service. Thank you.

Review 7 (2018-10-17 - Rating: 5)
Update: we just used Piedmont Metro again at our new home! The unit was old and they sent a tech out quick! After talking with the tech we decided to get a new unit. They were so polite and worked around my schedule to get the new unit installed quick. Thank you Piedmont Metro for the fast an polite service! Great company!!!! 5 stars all the way!Recently we went to turn on our AC and only got hot air. We called Piedmont Metro after a recommendation from a neighbor. The customer service was great. They assured us by phone they would have someone out quickly. A technician promptly arrived and checked out our unit. He explained everything that needed to be done and quickly had us up and running. I recommend Piedmont to all my friends, family, and neighbors.

Review 8 (2020-05-23 - Rating: 5)
We had problems with our Hot Tub which would not turn on. Called Piedmont and Jason and Morgan came to see what the problem was!Both of them were great! They fixed the electrical issue and added it to our Breaker Box! Excellent people and great service! If we need anything electrical again or the other items that are listed on the Piedmont Website - we will call Piedmont...The price was better than any other company !have charged! Thank you Jason and Morgan! Amazing that I had to call Robert 1 week after we needed them for the hot tub...WE had a crisis with the Carbon Monoxide Alarm and called 911 had the fire department in Chapel Hill come in 15 minutes they told us to turn off everything in the house and could not fine the source on our gas appliances that was causing the alarm so they called the gas company who found it to be the Gas Dryer with a flex vent with a split in the vent and should have been a hard pipe per code! Jason, Morgan and Robert came and did not leave until everything was working. You want a great work team and wonderful owner of the business and people that do the best job CALL PIEDMONT METRO better yet go to their website and see all the things listed that they do for their customers. If I could do a 10 Star review I would do it a heart beat! They are friendly, hard workers and a great team.

Review 9 (2020-08-15 - Rating: 5)
Our AC went out, I contacted a big brand name company to come out and take a look. The tech was good and did explain the issue to me but his quote to repair was so much.. then we got to talking about how much to replace the unit. This is where big companies just get out of control.. he had to call his dispatch and then they had to get a sales person over to go over their sales pitch regarding a new unit.. This process took so long and then finally got the insane Quote from them the next day...So after all this I was recommended by a family friend to contact Piedmont Metro, I talked to Robert and he got me in touch with Jason and he was very professional and very knowledgeable about our system, they gave me a quote on the repair which was way lower and also gave me a quote THAT DAY on a new system. We decided to go with new system which was way less than what the big brand name company quoted for . Next day they came out and installed the new system. They got us up and running and even the next day they came to double checked the system to make sure everything was working properly. I will be using Piedmont Metro for now on as there team was great.Thx!!

Review 10 (2013-09-18 - Rating: 5)
The Piedmont Metro team that replaced my furnace was Metro from Fayetteville Rd., Durham. They responded promptly and kept me informed about the replacements and the cost! They replaced a 30 year old furnace and used as much of the duct work, etc. as possible which really helped with the cost. The price was extremely reasonable. I have recommended them to my friends (who have had their services and have been very happy). I will continue to do so

Review 11 (2020-03-17 - Rating: 5)
I would like to share how amazing the service is, they were not only responsive but when my AC unit went out they came within the following couple days. They were very responsive, with phone calls and any questions or concerns I had. I will be willing to go back to them as long as I’m around the area! I honestly recommend this company to any of my family and friend they did such amazing work only took a couple hours , and my house was cold like Antarctica within the end of the day!I just want to appreciate to owner for all the amazing work he did and amazing staff he has.

Review 12 (2024-02-02 - Rating: 5)
I had a great experience with Piedmont. They were able to get my heat back up and running promptly. I will definitely recommend them to my friends and family.

Review 13 (2013-05-16 - Rating: 5)
I purchased a house in late December of 2012. I was told by the gentleman that I purchased the house from that the entire heating and air conditioning system had been completely redone over the summer. In May the temperature started rising and the A/C would not come on. So i called Piedmont Metro early one in the morning. One of the dispatchers answered the phone and told me that a representative would be there around 11 or 11:30. At 11:15, J.C. arrived at my house. He diagnosed my problem very quickly and informed me that my fan motor had burned up. He suggested that I have the motor replaced. The price he quoted me was very reasonable and the motor was replaced within 2 hours. My house was cooling again within 3 hours and I am very satisfied. I would recommend Piedmont Metro to anyone.

Review 14 (2015-08-15 - Rating: 5)
Ive had a home warranty company for three years and this summer is the first time Ive had to use it. I live in Raleigh, NC and the average summer temp is 89 degrees with high humidity and this summer is typical.When my A/C started failing my warranty company told me to use Piedmont Metro. I am glad I did!This is a family owned and operated company with experienced technicians.My warranty company had me jumping through so many hoops and gave me a lot of grief, the only good thing they did for me in this saga was introduce me to Piedmont Metro.They were and are experienced and compassionate, they cared about me and my deteriorating situation of no air in my 90 degree house. My saga without air went on for 16 days while the warranty shipped two wrong sized coils that didnt fit my unit even though they were given the correct sizes.Piedmont went above and beyond by getting me a coil to fit my unit and telling me that they would settle with my warranty company. They knew that I was caught in the middle, in a 90 degree house for more than two weeks with temps outdoors in the mid 90s.I will use them for my HVAC and furnace from now on because they responded, they are experienced and actually had compassion for my situation. Good customer service with the people in the office and the techs in the field!I highly recommend them.

Review 15 (2020-11-04 - Rating: 5)
Matt Fisher was the technician that repaired my HVAC system. He arrived within 2 hours of my initial call, and quickly diagnosed the problem. He was able to get the unit running, and waited for 30 minutes so that our house could warm up before he took the part he needed to replace. He returned first thing in the morning with the new part and had my HVAC fully repaired that morning. Excellent service!

Review 16 (2017-01-10 - Rating: 5)
Morgan and Alex came out to fix my heat which just happened to go out the coldest day of the year. They came out at 8 oclock at night with snow and ice on the road and didnt leave until they fixed my unit. This is a great company with great employees and I would HIGHLY RECOMMEND them to anyone. Their pricing is great and are very helpful and wont try to up sale you on anything that isnt needed! A++++++++ service! Thank you Piedmont Metro and thank you Morgan and Alex!

Review 17 (2017-08-08 - Rating: 5)
My name is Mike Quick & I receieved Excellent, Speedy & Friendly service today from this company & the technician Alex that came out & did my A/C repairs, ... all at a reasonable, fair price. Now my A/C upstairs is cooling like new, once again. I would highly recommend Piedmont Metro to anyone needing service, routine maintenance or repairs.

Review 18 (2015-07-17 - Rating: 5)
Saved me time and money! My AC unit was broken and I thought I was going to have to replace the entire system. I called Piedmont Metro and they conveniently and efficiently fixed the problem. So, I did not need to replace the unit. It is still running great a couple of years later. They were prompt and professional. They offer great service and great value!

Review 19 (2017-07-18 - Rating: 5)
The good experience starts with the amazing customer service Robert gives every customer. The technician that came was amazing. He found our issue in minutes and the problem he found was there when previous companies had come and they didnt find it. After they fixed my issue I signed maintenance contracts with them because I was so impressed with the service.

Review 20 (2011-11-09 - Rating: 5)
I was so impressed with these guys. Thorough, professional, knowledgeable, and they gave me a great deal on a new AC/furnace. They were meticulous in setting up the new equipment, and explained the issues in laymans terms. Not to mention their speed and efficiency - I called them on a Saturday afternoon, and they were out in less than an hour! I highly recommend them, and will never deal with anyone else!

Review 21 (2017-08-28 - Rating: 5)
I wish I had called them first!After my A/C wouldnt start, I called around to several local companies, with Piedmont Metro being last. The local competitors were too busy or too slow to schedule, diagnose and the problem. These guys not only came the same day(afternoon), quoted me a very low price to replace, and even replaced the whole unit(inside & out), while I was at work.Thankyou so much!

Review 22 (2013-09-26 - Rating: 5)
This message is for Robert,I want to thank you and your team for the quick response to replace our HVAC unit a few weeks ago. You and your team were very courteous and worked around my schedule to get the unit installed and going quickly. It’s good to know that some companies still value customer service as well as quality work. I appreciate the service!!Thank You,Harry G

Review 23 (2021-07-16 - Rating: 5)
Called Piedmont around 3pm and they had a tech here by 4:15pm the SAME day! The repair man was very friendly and professional and was able to identify and repair the problem within 30 minutes. I would highly recommend this place and will use them again when needed.

Review 24 (2020-05-28 - Rating: 5)
I had recently purchased a house and with the summer just arriving, my ac decided it wasnt going to work this summer. Luckily the guys over at Piedmont Metro got my unit fixed just in time as the humidity hit. Great work guys and thank you for the service.

Review 25 (2013-09-18 - Rating: 5)
Piedmont Metro came out the same day as I called on july 12. I had no A/C, one of their serivce techs came out and showed me why I had no A/C and said they can fix it now!!. My unit was low on Refrigerant, so piedmont put 2 pounds of R-22 in and I was good to go. Thank you Piedmont Metro for coming out!! I will call them again if i have another problem.

Review 26 (2018-07-08 - Rating: 5)
We had air coming into our home, but it was not cooling...instantly we knew it mustve needed freon (or coolant/refrigerant). *Note: I am not as much of an expert with HVAC as I am with plumbing, but I just knew that sitting in a hot house with my mom and 8yr. old child with temperatures averaging in the upper 90s+ was NOT happening.At any rate, after multiple failed attempts to find someone (ANYONE) who would come out without a week or more of a wait list as well as insane price quotes for diagnostic tests and lot of other unnecessary fees before getting to the pricey cost of refilling the A/C unit with the material that makes the air cool, the Lord sent us the sweet receptionist (hate I cant think of her name), followed by a return call from Robert, ending with Alex. PRAISE THE LORD!!!Not only did these 3 individuals arrange for us to have air, they did it within a 24 hour window...the day after one of the busiest holidays -the 4th of July! They were professional, Robert was honest about time windows and costs, and Alex was efficient and thorough with his work on our unit -which, by the way, didnt even seem to take but 30 to 45 mins. My mom, daughter, and I cant begin to tell you how ECSTATIC and gracious we were for the Piedmont Metro team...and might I add, the house is now so cool, we actually had to bring out blankets! Ha ha ha...no, we just raised the temperature a bit. But, all in all, we will NEVER go to another big chain HVAC company or our sorry a** insurance company [AmHS] again.Thank you, thank you, thank you to you 3 angels!

Review 27 (2024-06-21 - Rating: 5)
On time and right the first time. Best of all, they finished the install on 90 degree day

Review 28 (2013-01-09 - Rating: 4)
Piedmont Metro is a very professional and personable company.They fixed my heating unit. They were prompt and did a great job.I recommend them highly...

Review 29 (2018-10-27 - Rating: 5)
The technician arrived with a smile, and was careful not to track dirt into the house. Explained the symptoms, and he fixed the problem(s) within 10 minutes. The tech also explained the issue and provided future maintenance advice on something I would have overlooked.

Review 30 (2020-11-13 - Rating: 5)
Our technician Jason was very professional and informative in a way that will help me as a homeowner to properly maintain our HVAC for longevity. Followed up to ensure our equipment is working properly.

Review 31 (2018-01-06 - Rating: 5)
I called on 1/6/18, on a Saturday at 3pm. It was fixed by 5pm. Great service on short notice! Not sure if i was just on a lucky part of the schedule but i will definitely call you guys again. Thank you

Review 32 (2019-07-15 - Rating: 5)
Have been using Piedmont Metro for a few years. Great customer service, friendly technicians, and reasonable prices. I won’t use anyone else!

Review 33 (2020-05-26 - Rating: 5)
A/C broke down today. Thomas showed up within an hour of calling and had me taken care of. Fixed the issue on the same day. Highly recommended to others.

Review 34 (2019-06-28 - Rating: 5)
My AC went out on Tuesday night and Piedmont Metro came to my house the very next day. I am extremely impressed with their professionalism and promptness.

Review 35 (2023-01-15 - Rating: 5)
This was the only company that would come out and fix my heating on Christmas Eve. Fast and professional. Ill be using them from now on.

Review 36 (2020-07-31 - Rating: 5)
I got home from work my AC wasn’t working I called them with in no time they had a tech out fixing the ac got me up in running in same day very glad I called these guys very good work and very fast response time

Review 37 (2020-06-11 - Rating: 5)
Love Piedmont Metro! Used them for years. All the technicians are great! Always kind, helpful and knowledgeable !!

Review 38 (2020-06-05 - Rating: 5)
One of the best service ever received,great work, very friendly, fast, responsive , on time. and...........i am very satisfied.thank you guys, wish youll well and success.

Review 39 (2017-07-28 - Rating: 5)
The service provided was prompt and professional. They came out the next morning and fixed the AC quickly.

Review 40 (2019-05-26 - Rating: 5)
Same day AC fix, Morgan was quick and professional. Would recommend.

Review 41 (2021-11-04 - Rating: 5)
Piedmont Metro is the absolute best. They’ve answered frantic calls, come out immediately and have excellent pricing while being kind, thorough and patient. We’ve had an a/c unit die at the peak of summer, which they kindly got limping along until the unit we needed was delivered, and just today they answered the phone before 8a and arrived before 10a to replace the downstairs furnace. Again, keeping it affordable even with the huge inflation of costs they are incurring. Everything is left neat and debris cleaned and they’re nice to my dogs. You couldn’t ask more of a company, or the individuals working for them.

Review 42 (2020-09-03 - Rating: 5)
Piedmont Metro was absolutely amazing! We had run into multiple issues while re-doing our siding, including a broken HVAC unit. The gentleman who initially came out was professional, honest and knowledgeable. We decided to fully replace rather than repair thanks to his suggestions (without pressure too). They came the next week and put the system in quickly, stayed to make sure it was fixed and went above and beyond on aiding with other issues they found under the house. MANY thank Piedmont, we will be using you in the future!

Review 43 (2021-06-20 - Rating: 5)
I called Piedmont Heating and Air on Saturday about an issue with our Air Conditioning Unit. They called me back and scheduled a time for Sunday, arrived on time, and repaired the issue. The technical representative was polite and professional. He answered all of my questions. I would call Piedmont Heating and Air again in the future and would highly recommend their services.

Review 44 (2017-08-07 - Rating: 5)
Great quick service! Highly recommend! Alex and Matt are great!

Review 45 (2021-04-11 - Rating: 5)
I am extremely impressed with Piedmont Metro’s professionalism and responsiveness to my HVAC issues! Morgan came right one time and finished the job very quickly. If you are looking for a HVAC company in the Durham area, I highly recommend calling these guys!

Review 46 (2015-03-18 - Rating: 5)
Piedmont Metro was such a great company in my experience! They have a wide range of jobs to offer and all of the workers were extremely professional as well as answering any questions that I had, efficiently and in terms that I could understand. I will definitely be calling Piedmont Metro again in the future and taking advantage of their skills!

Review 47 (2013-09-27 - Rating: 5)
Piedmont Metro did a great job responding quickly to evaluate our HVAC. They scheduled the appointment the next day and completed the work on time. Reece did a great job installing the new system and my kids enjoyed watching him work. We appreciate the owner, Robert coming out to review the job when it was completed. We feel the price was competitive and the service was excellent. Definitely 5 star service from Piedmont Metro!

Review 48 (2020-12-10 - Rating: 5)
Very professional and knowledgeable, they took less than an hour to fix my heating problem. Unlike ARS, they werent trying to sell me a new HVAC system! 😊👍🙏🙏

Review 49 (2016-06-06 - Rating: 5)
Got their number on the refrigerator whenever theres a problem with the A/C or heat. They were quick to get here and very helpful.

Review 50 (2013-09-17 - Rating: 5)
Piedmont has serviced all my electrical, plumbing and HVAC needs for 6 years, they have the best warranty on HVAC units I could find. They will explain, plan, install and maintenance all there work with you. They schedule appts to meet meet your needs. They carry all the latest Green products to save you money. Technicians all always friendly, extremely knowledgeable and explain everything to you prior to service. They will plan any projects around the house with you, Would recommend Peidmont Metro for expertise installation, cost, service, convience and friendly service.