Benjamin Franklin Plumbing of Cookeville

Located in Cookeville, Tennessee

Address: 649 Horace Lewis Rd, Cookeville, TN 38506, United States

Phone: +1 931-528-8888

Rating: 4.7

Services

Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2020-10-24 - Rating: 5)
Fair price, quick response, on time if not early, great communication, very professional, works hard to provide the service you want and/or need and quality work. What more can a customer ask for? I had the privilege of working with Josh, Jason, Olivia, Daryl, Haley and crew on my little project and every one was a beneficial, integral part of servicing my issue. They had to recognize the issue, locate and excavate my septic tank and pump it out. I had them install risers to make future issues and maintenance much easier. To be honest, I just pestered them the whole time until I knew how i wanted the project finished, lol. I will be using their services again in the future, Im sure. A+++ experience, would recommend.

Review 2 (2023-11-02 - Rating: 5)
Olivia is always informative and efficient. Not only did she do my plumbing annual review efficiently and completely, but she explained all that she did and gave me some good suggestions about possible future actions that I could take.Always good to see her because I know shell do her work in the best fashion possible!

Review 3 (2023-08-11 - Rating: 5)
Olivia was the epitome of professionalism. She quickly took care of the problem and asked if there was anything else she could do to help us out. We were very impressed with her and very satisfied with the companys response.

Review 4 (2023-08-10 - Rating: 5)
Excellent service! Olivia was able to identify a problem and explain it in a way I could understand. She gave me options and didn’t pressure. I trust the information that Olivia and her team give me. From the office staff to the technicians, friendly, responsive and professional.

Review 5 (2023-06-21 - Rating: 5)
Olivia did an amazing job of troubleshooting and fixing the issue with our tankless water heater quickly. She is knowledgeable, professional, courteous and represented Benjamin Franklin Plumbing in an outstanding manner. We are very satisfied with the service and recommend the company and in particular Olivia!

Review 6 (2021-08-25 - Rating: 5)
Olivia came out to give a quote and she was great. The project was big and complicated but she was quick to get the picture and ask all the right questions. She is friendly but very professional and knows her industry and what she is talking about! I was very impressed with Olivia and her company.

Review 7 (2020-10-08 - Rating: 5)
Olivia was on time yesterday and even about 6 hr early today to replace our leaking water heater. She was done in no time at all and everything was cleaned and back in place before she left with the old leaky heater. I will gladly call again if needed . She was great, Thanks.

Review 8 (2020-04-28 - Rating: 5)
I filled out the web form for an appointment and someone called me within an hour to set up an appointment for the next day. They could have squeezed me in the same day, but I was fine with the next. Olivia was my tech and she was AWESOME! She was here at the beginning of the window, and I love that I got a call and a text verifying she was on her way with a picture of what she looked like. She answered all my questions and helped solve my problem in a way that will prevent it happening again, which is wonderful! She also peeked at my water heater and another faucet to offer advice for future service options if I want. There was no pressure from her on what my options were, which was great so I didnt feel obligated to pick the expensive things. I am sure there are plumbers I could call that might charge me a little less, but I think she was well worth every penny because she fixed it up right, prevented future problems, and the company made it easy to schedule and get it done right away. Id have her back in a heartbeat (although no offense to her, I hope I dont need her back). :)

Review 9 (2023-12-06 - Rating: 5)
She arrived on time. Went right to work. No nonsense approach! Walked me through everything that she was doing, and everything seems to be working just FINE!!Really, what more can you ask for???HIGHLY RECOMMENDED!!!++++++++++++++++++

Review 10 (2024-01-23 - Rating: 5)
Olivia is fantastic and she knows her stuff. She’s also got a great personality and is a pleasure to work with.

Review 11 (2020-04-08 - Rating: 5)
Olivia and her crew did superb work. Olivia is extremely knowledgeable and very good at explaining the details of the work completed. I recommend her highly. The tankless water heater has greatly improved our home.

Review 12 (2020-10-08 - Rating: 5)
My technician was Olivia and she did an awesome job. She arrived early completed her job and cleaned up her area all in a very reasonable amount of time. I was very happy with everything. I would highly recommend her.

Review 13 (2020-03-12 - Rating: 5)
Olivia was very friendly and professional. She went out of her way to get the parts that I needed in a hurry. I would highly recommend her. Wonderful attitude. Great smile.

Review 14 (2023-12-08 - Rating: 5)
She was very prompt, very knowledgeable and she fixed my issue. She was very pleasant and respectful. She was very nice to my children as well…..

Review 15 (2021-09-21 - Rating: 5)
It feels great to be able to sleep at night again. Not having to worry about a water line breaking anymore. The whole team worked like a clock, perfect! Sales understood my needs and materials instantly. I was amazed by her knowledge in plumbing. The installer were very pleasant, professional men. I highly recommend this crew, and Benjamin Franklin services. Great people to have on speed dial!Dennis

Review 16 (2021-01-06 - Rating: 5)
They saved the day when my water heater died. They responded quickly, did a very professional job, and all at a great price. Ive used them for several projects in my home and theyre very consistent with their service. I highly recommend them.

Review 17 (2020-01-25 - Rating: 5)
Olivia did a wonderful job of explaining the problem with my water heater and what would be done to solve it. She also noted a couple of other problems in the basement and brought those to my attention. Very satisfied with her performance.

Review 18 (2023-04-21 - Rating: 5)
Olivia Crowder did a wonderful job at my house. She was clean, professional and respectful of my home. Kudos Olivia! You are a great asset to your company 😊

Review 19 (2020-03-14 - Rating: 5)
Olivia and her trainee were wonderful they did a great job on installing our new water heater. Olivia has a great personality. But last night ran into a little problem. We were told that with this new water heater we should have no problem getting (at least) 2 showers out of the new unit. Well my husband showered then I did, but toward the end my water was cold. Not sure what to do. Any ideas???

Review 20 (2020-07-13 - Rating: 5)
Olivia arrived a few minutes early for our appointment, a rare treat. She was knowledgeable, personable, and offered good suggestions for maintaining the health of our home.

Review 21 (2020-01-08 - Rating: 5)
This was my second time working with Olivia. Just like the first time she was excellent. Turns out I have a bigger problem than expected. She talked to me about my options. Now I just have to make some decisions.

Review 22 (2023-06-09 - Rating: 5)
She came by and gave me an estimate to hook up to my sewer system, and she was very informative and pleasant to work with, and gave me the lowest quote so far!

Review 23 (2020-08-21 - Rating: 5)
Actullay, this is the second time I have sent my evaluation. Olivia is a very knowledgeable plumber. She thoughtffully figured out our bathroom odor problem and is supposed to bring us a bacterial based solution to correct it today 8/21/20. While here she was very graciious and helpful. Next time we have a plumbing problem, we are going to ask for them to send Olivia!!

Review 24 (2021-05-14 - Rating: 5)
Olivia Was Fabulous. Very Knowledgable Professional,and Courteous. Calling Ben Franklin and The Arrival of Olivia was Expediate.She and Her Team Installed The New Water Heater with Expertise And Ease.Olivia will Be My Preference on My Next Call.Job Well Done.👍

Review 25 (2022-07-15 - Rating: 5)
We were having issues with our tankless water heater. Shane was the tech who came out. He was friendly, professional,fast and explained everything to us clearly. I can not say enough good things about him . Definitely will be using BFP for any future plumbing needs.

Review 26 (2020-02-07 - Rating: 5)
Olivia was very helpful today and offered us options for our plumbing problem. She was very friendly and we look forward to working with her in the future.

Review 27 (2020-05-03 - Rating: 5)
Olivia was our plumber and she was extremely helpful. The response time was less than 30 minutes and she solved our problem while being mindful of our cost. We will be sure to use Benjamin Franklin again!

Review 28 (2023-12-28 - Rating: 5)
Olivia was patient and professional. She fully answered all our questions.

Review 29 (2020-04-23 - Rating: 5)
Discovering a broken toilet, running constantly, I called for help. Im handicapped so I cant manipulate things like I used to. My call went in about 11 AM and the plumber was here before 2PM. She was prompt, courteous, efficient, and had things up and running in no time. I didnt need a costly flush system nor a new toilet. Hooray! Im so grateful for such prompt and honest service.

Review 30 (2020-08-07 - Rating: 5)
Our water heater started leaking without warning on a Friday afternoon. We called Benjamin Franklin and Olivia Crowder came right away to our house to assess the problem. She said that the eight year old water heater was shot and would have to be replaced. She gave us quotes for a tank water heater and a tankless water heater. The quotes were reasonable, the tankless water was not much more expensive and had a longer warranty so we went with the tankless water heater. Olivia was very friendly and professional. We are long time customers and will continue to use them.

Review 31 (2020-09-30 - Rating: 5)
Olivia was here for our annual plumbing inspection. Very thorough - checked for leaks, drips etc. Offered to flush water heater. We discussed water heater replacement in the near future (its 15 years old and overdue). Olivia explained the pros/cons of a tankless heater and the labor associated with the changout. Knowledgeable young lady - a credit to your organization. Shes a keeper. Regards - Henry & Gail Dominik, Bloomington Springs, Tennessee

Review 32 (2020-10-29 - Rating: 5)
Olivia was punctual and replaced our outside faucet quickly. We have used Benjamin Franklin Plumbing several times in the past and have yet to have any follow up issues. Highly recommeded.

Review 33 (2020-07-07 - Rating: 5)
Olivia was very professional and courteous. Examined my problem, diagnosed it quickly and fixed it in very little time to my complete satisfaction.

Review 34 (2022-03-17 - Rating: 5)
I highly recommend them. Ive used them a couple times now and everyone I met was professional and nice. They do a really good job and their quick about responding.

Review 35 (2019-11-21 - Rating: 5)
Very satisfied with Benjamin Franklin Plumbing. Andy was on time and more important, did not waste time. He seemed to know what he was doing, and completed the job in a professional manner. I would have no problem in referring this company to any body needing dependable repair or installation work.

Review 36 (2020-05-01 - Rating: 5)
Showed up when company said she would. Talked about options and tried cheap one first and it worked! Saved me some money. Very nice, professional and knowledgeable.

Review 37 (2019-12-27 - Rating: 5)
Olivia was remarkable in her knowledge and willingness to listen and think about best solutions. Feel very confident with her.

Review 38 (2023-03-09 - Rating: 5)
They do my yearly checkup. Bd do z great job. Very thorough and honest about condition of plumbing, electrical snd HVAC system.

Review 39 (2023-04-26 - Rating: 5)
It was great see Olivea again. We ask many question. She every one very well.

Review 40 (2020-07-19 - Rating: 5)
Shane showed up soon after calling and diagnosed the problem quickly. The went over the straight forward pricing and got it fixed. Would recommend 100 percent!

Review 41 (2023-11-05 - Rating: 5)
OLIVIA GOT MY NEW WATER HEATER INSTALLED QUICKLY AND WAS VERY POLITE AND UP FRONT ABOUT THE COST. THANK YOU!

Review 42 (2021-05-27 - Rating: 5)
MS OLIVIA IS A JEWELL. SHE SHOWED PROFESSIONAL EXPERTISE AND VERY HUMANISTIC CUSTOMER SERVICE. SHE WAS VERY HELPFUL IN ASSISTING MY OPTIONS WHICH I DEEPLY APPRECIATE. I PLAN ON KEEPING HER FOR MY PLUMING PROJECTS. SHE IS DEFINITELY A KEEPER!!!

Review 43 (2021-05-29 - Rating: 5)
Had a plumbing back up Ben Franklin was Johnny on the spot, came out withiin an hour and Olivia was excellent worked very hard and fixed the issue. She needs a raise............

Review 44 (2020-06-19 - Rating: 5)
Olivia showed up in no time at all and was able to get it fixed and my water back on in about 15 minutes. She was awesome.

Review 45 (2021-04-29 - Rating: 5)
Olivia did an excellent job. I would like her to service all of my calls for repair when I need them!!!

Review 46 (2020-11-27 - Rating: 5)
Thank you so much for sending Olivia. Always on time. I appreciate your service and recommend it to all my neighbors.

Review 47 (2020-01-02 - Rating: 5)
Olivia was great. Super nice and did quality work on a somewhat difficult job. Very pleased.

Review 48 (2017-11-06 - Rating: 5)
Chris and Cody were very courteous and professional. They even finished their work in a timely manner. A job well done.

Review 49 (2023-09-19 - Rating: 5)
I can’t say enough good things about this company. Was on time and very attentive. Highly recommended.

Review 50 (2021-03-30 - Rating: 5)
She was here said what for and how she was to do the job came back said what she did and results and left. Gave recommendations and I signed off and she left. Good job.

Review 51 (2020-06-23 - Rating: 5)
Olivia and Shane were very nice and professional. They answered any questions I had and was very knowledgeable in their work

Review 52 (2023-09-22 - Rating: 4)
Pleasant explained problem & need for replacement. Did not make any mess.Would use again.

Review 53 (2023-12-18 - Rating: 5)
Olivia was ok checking water pressure in my house.

Review 54 (2021-06-08 - Rating: 5)
Thr technician(s) weee knowledgeable and understanding. They explained what they were doing why and how it happened and my options. Great service great people.

Review 55 (2021-09-14 - Rating: 5)
Michael was very professional and knowledgeable about my situation. I will use them again if the need arises.

Review 56 (2024-01-12 - Rating: 5)
Olivia was very professional and helpful. Thanks Olivia.

Review 57 (2020-01-04 - Rating: 5)
They always come when they say, send reminders,always wear shoe covers,do a good job and sit down and discuss what needs to be done or what they have done

Review 58 (2023-07-25 - Rating: 5)
Olivia at Ben Franklin Plumbing was a pleasure to work with. Smart, kind, efficient and very skilled.

Review 59 (2023-04-27 - Rating: 5)
On time, very courteous and professional. Checked on the plumbing for leaks and the water quality.

Review 60 (2023-08-06 - Rating: 5)
Did a great job. Came out on a Sunday and fixed a broken water pipe.

Review 61 (2020-02-05 - Rating: 5)
She was very knowledgeable, professional, helpful and friendly. I was very favorably impressed.

Review 62 (2020-08-25 - Rating: 5)
Olivia performed a very through annual plumbing inspection. She was very courteous.

Review 63 (2023-09-25 - Rating: 5)
Olivia and Josh did a great job!

Review 64 (2023-09-14 - Rating: 5)
I’ve been with this company many many years . I’ve never been disappointed. Clear, informative and courteous , and very professional. Not pushy but answers questions. Olivia did a great job. I’ve been on a Club Plan for years. Peace of mind to be able to make a call to get the help I may need.

Review 65 (2024-01-10 - Rating: 5)
Great work! Friendly. She didnt have everything on the truck, but had enough to get my water back. Theyll be back tomorrow to finish up. The builder used a pressure valve that was too small, whacked out routing for the septic pipe, which had come loose, and where the water pipe broke, it was because the builder put PVC and PEX together, and that doesnt work. It had eventually worked itself loose and came apart.

Review 66 (2020-04-13 - Rating: 5)
Very friendly, knowledgeable and professional. Our problem was resolved and we were very pleased.

Review 67 (2023-12-27 - Rating: 5)
Olivia did her usual superb job. Glad you sent her. Very professional!

Review 68 (2023-07-28 - Rating: 5)
Diagnosed the problem and recommended temp solution til permanent repair can occur

Review 69 (2020-05-12 - Rating: 5)
Excellent service Excellent workEverything is always great 😊Perfectionist- We are very pleased.

Review 70 (2023-11-14 - Rating: 5)
Service was very good, professional and informative.

Review 71 (2021-02-04 - Rating: 5)
Professional service from scheduling to arrival to completion. Olivia rocks!!

Review 72 (2021-05-03 - Rating: 5)
Was very response, and fixed our pluming problem very professionally and quickly in a friendly manner.

Review 73 (2019-12-07 - Rating: 5)
Responded in a timely manner and took care of the issue at a reasonable price.

Review 74 (2018-03-28 - Rating: 5)
Charles was absolutely wonderful!!! This company is truly awesome!!! Would highly recommend!!!

Review 75 (2021-04-15 - Rating: 5)
Fast and friendly service! Would definitely use again!

Review 76 (2023-06-07 - Rating: 5)
Olivia detected a minor leak in shower drain.

Review 77 (2023-10-17 - Rating: 5)
Good experience. Will use again.

Review 78 (2021-04-06 - Rating: 5)
Replaced water lines on washing machine. In and out within an hour! Thanx

Review 79 (2020-05-19 - Rating: 5)
Very professional, great quality work and good pricing

Review 80 (2023-09-25 - Rating: 5)
They are always helpful and knowledgeable.

Review 81 (2020-08-19 - Rating: 5)
Olivia was very professional and awesome!

Review 82 (2019-11-23 - Rating: 5)
Olivia was the most knowledgeable plumber I have ever met. She was thorough-much more than any other inspection in years past. I felt that past inspections were just an opportunity for the company to make more money at my expense. I had confidence that she was recommending only what was needed. Thank you. Denise Teal

Review 83 (2020-01-22 - Rating: 5)
Love this place! They are amazing! They all so nice and helpful!!!

Review 84 (2022-03-15 - Rating: 5)
Olivia was excellent and very knowledgeable.

Review 85 (2021-03-23 - Rating: 5)
Great experience with Olivia coming out to cabin and looking at all of the plumbing work we needed. She was very knowledgeable and informative as to our options. We plan on having the recommendations done next week. We liked the price and scope of work. Look forward to working with this company more in the future.

Review 86 (2021-08-31 - Rating: 5)
Called because I had a legit emergency. Tanner showed up, talked me through the process and pricing. He had an another emergency call he had to go to but Carter and Isaiah would be here to finish up. Very professional and courteous, so much so that I signed up as a Club Member! Thanks again guys!!

Review 87 (2020-01-08 - Rating: 5)
Olivia was very knowledgeable and personable!

Review 88 (2021-05-16 - Rating: 5)
Olivia was was absolutely amazing! Very professional and helpful. Even had the piece we needed and we couldnt find anywhere on a Sunday afternoon! Will definitely use again!

Review 89 (2020-04-24 - Rating: 5)
Arrived early and on time. Saw what needed to be done and left to get what wss needed.

Review 90 (2021-01-22 - Rating: 5)
Olivia and Josh came out and were honest and upfront. Excellent team. Keep up the good work!

Review 91 (2020-02-10 - Rating: 5)
Olivia is the best!!I appreciate that she explains everything to me, and gives me information to help make educated decisions.Olivia is very knowledgable and professional.

Review 92 (2020-01-22 - Rating: 5)
Olivia did a great job!

Review 93 (2020-06-23 - Rating: 5)
Great job from Olivia and Shane. 👍

Review 94 (2020-03-14 - Rating: 5)
Olivia and her helper were very friendly and they completed their work in a timely manner. Their work has improved the quality of our home.

Review 95 (2020-03-02 - Rating: 5)
Olivia and Dewayne did an awesome job, very professional, great advice and tips, and were very quick and proficient. Thanks again and I recommend Benjamin Franklin Plumbing for all of your plumbing need .

Review 96 (2020-06-17 - Rating: 5)
Olivia did a good job. We were told all costs involved in all options. We were given multiple options and advice on work that could be necessary. Very professional.

Review 97 (2023-11-17 - Rating: 5)
Always friendly, knowledgeable and responsive service

Review 98 (2020-01-02 - Rating: 5)
Great service by your firm! Caring and thorough.

Review 99 (2020-02-10 - Rating: 5)
A Pleasant lady to work with. Fortunately i am ok for now in the plunbing dept.

Review 100 (2021-08-24 - Rating: 5)
Vert responsive and got us a quote quickly.

Review 101 (2020-04-19 - Rating: 5)
Olivia was amazing. Gave us the best possible scenario.

Review 102 (2020-04-23 - Rating: 5)
Awesome service and through also very personable

Review 103 (2020-07-29 - Rating: 5)
Very professional and knowledgeable. Would absolutely recommend!

Review 104 (2023-07-05 - Rating: 5)
Wonderful service and professionalism.

Review 105 (2020-02-24 - Rating: 5)
Monica has been great to work with.

Review 106 (2020-05-16 - Rating: 5)
Got here early, identified the problem immediately, started working and resolved the problem in less than an hour!NO LEAK!Thanks Olivia!

Review 107 (2020-11-07 - Rating: 5)
Came to clean out a house drain. He was prompt, courteous, professional and fairly priced.

Review 108 (2020-07-25 - Rating: 5)
Olivia was great would recommend her to anybody

Review 109 (2020-10-21 - Rating: 5)
Responded rapidly to my need, and solved the problem with the humor and expertise Ive come to expect from Ben Franklin and Olivia C. in particular.

Review 110 (2021-10-02 - Rating: 5)
Called about a project I had and in very short order they called me back. To me customer service goes a long way. I ultimately went with someone else just because I had to pick one... But trust me theyll get back to you if you contact them.