TropiCool Heating Air Conditioning Plumbing

Located in Columbus, Ohio

Address: 404 Holtzman Ave, Columbus, OH 43205, United States

Phone: +1 614-231-7401

Rating: 4.9

Services

On-site services
Online estimates
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2019-01-21 - Rating: 5)
We are so thankful for this company. -6 out and our furnace was out. With 3 kids we were in a panic gave these guys a call. They showed within 30 mins and was very polite and caring. Got my heat going in no time and then spent hours fixing our main issue. Cheaper than anyone around and did such a great job. We have now switched from the person we have used for years to this company for all our heating and cooling needs. Thank you so much. If I could rate any high I would.

Review 2 (2018-11-21 - Rating: 5)
My Wife and I have been with My Heating and Cooling for close to 10 years and have experienced nothing but the best service. The techs have come out on time and in a pinch when the unit goes down. Mike is excellent and today, Tim came out for our winter maintenance. He found a small leak in the tube from the humidifier and turned the water off before the leak would cause a potential short in the unit....a $1000 fix. He ordered the part and called me back with cost and a schedule that fits our convenience. You dont find that service from most other companies. Its the customer service provided that makes My Heating and Cooling apart from others and as a result.............#1 !!

Review 3 (2020-06-30 - Rating: 5)
Everything about this company is an A+! I’ve dealt with them on three occasions & every experience has been great!! Brandon is always so professional & friendly. He’s always greeted me with a smile on his face & very passionate about his work! I’m so happy that I finally found a company who really cares about their customers. Thank you!!

Review 4 (2020-11-14 - Rating: 5)
The technicians from My Heating and Cooling replaced my 29-year-old furnace today. They were friendly, efficient, and professional. It is such a relief not to worry about if work is done correctly. Thank you so much for taking care of my family!

Review 5 (2020-07-09 - Rating: 5)
We called My Heating & Cooling during the 2nd week of July (hottest week of 2020) and they came out in 2 days and replaced the air blower motor the same day. Brandon was professional and worked fast as well as efficiently. I would highly recommend them!Mark

Review 6 (2019-02-15 - Rating: 5)
Yesterday evening my house temperature dropped about 10 degrees while I was busy reading a book before I felt chilly. I proceeded to check everything I could think of before giving up and looking for a heating and cooling company online. I found My Heating and Cooling in my neighborhood and filled out the service request on their website in the wee hours of the morning. After a long chilly night I got up this morning and found the furnace running but the temp. was only 60 deg. and shortly after 8:00 AM received a phone call telling me they would redirect a serviceman from another job to check my furnace problem. Very shortly a truck appeared in my drive and Tim Lane had the job well in hand. He explained the system operation to me and did a very thorough job of checking and adjusting everything including vacuum cleaning the inside of the furnace. The service was first class and he was very helpful and polite. I would not hesitate to call them again if needed for my 20 year old furnace and A/C.

Review 7 (2020-08-11 - Rating: 5)
I was impressed. Tim was very professional and had a part that got my a/c unit working, until he could return the next day with the correct part. That’s the common sense approach to get the job done. Much appreciated when the temperature is close to 90 degrees outside 👍

Review 8 (2011-07-12 - Rating: 5)
If you are looking for quality product and competitive pricing. This is the place. They came out an installed my AC Unit and they did an excellent job. Even when it started to rain, they kept working. They said you have been without Ac too long so we dont want you to suffer any more. I was not expecting that but they sure made my day. Thanks again and I appreciate all your hard work.

Review 9 (2024-04-19 - Rating: 5)
This is our go to Heating and Air Conditioning business. Trevor and Chad were very friendly and gave us very reasonable prices!

Review 10 (2019-08-23 - Rating: 5)
Call them for HVAC! I have been doing a lot of work to my house lately, and have been dealing with contractors and companies of all kinds. I honestly wish Rick (the owner) and his company did more than HVAC. They’re the best company I’ve ever dealt with, no matter what the trade. I had a leak issue with a secondary system caused by a roof replacement and they offered to come out asap. Tim came out, discussed the options, and I decided it wasn’t worth fixing what I currently had. I opted to replace and upgrade. It was the best decision I ever made.Rick then came out, listened to my thoughts, and we discussed several options. He offered me some good systems from Daikin, but for aesthetic reasons only I went with a system from LG. He said he was able to install it, and off we went! I was not as concerned about price, as long as it was reasonable for the amount of work, and more importantly for me, it looked good and worked well. I wasn’t looking for the “cheap job. Sometimes that’s appropriate, but this time I was looking to pay a professional for a professional job. Install is 80% people, 20% parts. Rick and his crew are 100% in all aspects.I’m also a bit of a particular person sometimes, and Rick was easily able to accommodate. I always felt like I was part of the conversation. For better or worse, I was able to be home every day of the install process. I was curious what they were doing. I would sometimes watch and take pictures, but they never made me feel like I was a bother.For a while I had also been thinking of replacing my 25 year old main unit. I’ve been living in this house for 6 years, and when I moved in I knew it might need replacement soon. Initially l planned to wait a year and maybe do it next year - it worked well and had no issues, unlike the roof unit. But I’m not the kind of person to wait for an emergency. Things always break when you need them most. So while he was here I asked Rick to give me some options for replacing it too, but that I would wait to install. I just wanted some info to wrap my head around. We discussed options and pricing, and in the end my experience was so good with the first (It had been a couple of weeks already installing it), that I decided I should do it now while Rick was on site.Again, he was a true professional. He was a real consultant, not trying to sell you something you didn’t need, and giving you options you’d actually want. No hard up sells, no feeling like I was going against the grain. Again I was not looking for the cheapest setup, so I had some flexibility in choices. I wanted what actually met my needs and desires. It was a pleasure to work with him as usual. There was one time I asked about a different system which added significant cost to what we finally agreed to, and he actually said “No I don’t think you need that. I could do it, but I would honestly just be taking your money if we did that”. Honestly.Because neither of my systems were an emergency, I had the luxury of time…time to choose anyone I wanted, get quotes etc. Even though I’m not an HVAC person, I know what’s reasonable and whats not, what labor costs are, etc. For the second system, I asked him to give me his full price range from cheap to not cheap. The numbers were in line with any other reasonable HVAC contractor. I didn’t get any other quotes this time. I specifically wanted Rick and his company to do the install considering the first. I have gotten quotes in the past, but even IF his price were to be slightly higher, I would pay it. Seriously. You don’t honestly say that a lot in life.As I said in the beginning, I’ve been dealing with lots of contractors lately. You definitely want to call this one for your HVAC needs!Before he finished the second system, I signed up for a service plan. I wanted this company specifically to look after these units for the future.My experience with My Heating and Cooling was so good over this last month that it turned my hassle into a huge joy.

Review 11 (2021-07-03 - Rating: 5)
We needed service on our pool heat pump. Not only were they willing to service it, but were prompt, knowledgeable, and precise. We have never had such service from other businesses!! We will certainly use them again and highly recommend them!!

Review 12 (2019-07-15 - Rating: 5)
AWESOME company! Did great work and answered all of our questions. Super friendly & knowledgeable. Ric & Mike was able to fit us in with very short notice. Highly recommend!!!!

Review 13 (2018-10-25 - Rating: 5)
Outstanding service that exceeded my expectations - Tim was on time, knew what he was doing, had answers to all my questions - earned our trust straight away. Great service, guys - Thank You!

Review 14 (2015-11-18 - Rating: 5)
Great office personnel, very pleasant and knowledgeable! First impressions are what makes for the best relationship when looking for service. Thank You!

Review 15 (2019-05-25 - Rating: 5)
We are totally satisfied with this company and would highly recommend them to our friends and family. Excellent service, friendly and professional installers.You will be pleased with your results.

Review 16 (2018-10-26 - Rating: 5)
This team has been wonderful to work with. Caring staff that is quick, efficient and very kind! Would recommend them to all!

Review 17 (2023-12-20 - Rating: 5)
12/20/23: My heating wasnt working, so I went to TropiCool as a 2nd opinion, after a bad 1st experience with a different company. Chad from Tropicool came by to diagnose and fix my issue. He was very knowledgeable, transparent, and helped to ensure I got the best deals & offers available.I signed up for a VIP membership and will definitely be going to TropiCool for also Plumbing & A/C maintenance in the summer! A+ service!

Review 18 (2022-11-09 - Rating: 5)
This company did an excellent job.I would recommend them to family and friends.

Review 19 (2024-05-08 - Rating: 5)
Chad was prompt, friendly, professional, and informative.

Review 20 (2019-07-06 - Rating: 5)
Theres a reason that I continue to call these guys. Same day service and my a.c. was back to keeping me cool in this summer heat

Review 21 (2019-07-16 - Rating: 5)
I have been a customer for over 9 years. Now there is new ownership. I called for service. They arrived the next day, and soon found what they believed to be the issue. Needed testing to confirm; they were correct and a part was ordered. Still had issues and in a short story, it turned out to be a manufactures issue. It took a few trips, but each time Tim was a TRUE professional. (So, good people of Columbus, I have no cat story!!!) On the last day, the owner also showed up. Found out by asking questions he was in the service, so, again, thanks for your service. The bottom line: would I recommend My Heating and Cooling. You bet I will. I always feel lucky when I get that good feeling that the company I am dealing with is honest and proud of their work. This is a good, old fashion family company, so if their service department is so outstanding, can you imagine how at ease and with peace of mind it would be dealing with their sales department. Will I do business with this company again? Absolutely, in a New York minute!!!

Review 22 (2020-08-27 - Rating: 5)
We discovered an issue with our AC late yesterday evening. I called and spoke to Angela this morning and she scheduled an appointment for early this afternoon. Tim came out and checked out our unit and was able to fix everything for us in a few hours.I can not say enough how wonderful both Angela and Tim were to work with! I will definitely be recommending them to all of my friends and family.

Review 23 (2021-08-25 - Rating: 5)
If I could give more stars I would! Rick was on-time (during a very busy season), professional, and repaired our unit promptly! Another company came out yesterday and didnt even attempt a repair--Only gave us a quote for a new unit with no consideration of a repair. Rick came in, diagnosed the problem, made the repair and was out the door within an hour. We are so thankful that there are still honest companies servicing the area! Thanks Rick!

Review 24 (2019-05-30 - Rating: 5)
I absolutely love this company. My AC wasnt working so I called another company to come out for service. Within 10 min of being there told me I need a whole new unit as well as furnace and they were pressuring me to get it that day for the sale price of $8,000! I decided to get a few estimates before agreeing to anything and boy am I glad I did. The owner (Rick) came out to my house the next day, advised me that my unit was working fine and it was just extremely low on coolant and most likely had a leak. The following day he had his technician out, fixed the leak and replaced the coolant. They saved me thousands of dollars. Dont get me wrong he advised that I would need a new unit in the next year or two but at least now I know ahead of time and can start saving for it and you know who Ill call when I do need it. Such a honest and reasonably price company.

Review 25 (2019-07-27 - Rating: 5)
I have been a customer of My Heating and Cooling Company for the past 17 years. They have installed a complete HVAC system in each of the homes I and my wife have occupied in that time, the 2nd system having just been completed. This most recent system is a sophisticated state of the art high efficiency system which includes a smart thermometer allowing remote operation of our system. In addition, Mr Lane thoroughly evaluated our ductwork and recommended necessary changes to improve the efficiency and comfort provided by the system. This included rerouting some ductwork, insulating previously uninsulated ductwork and installing an attic fan. Throughout my interactions with the members of the My Heating and Cooling team I have always been impressed by their professionalism, knowledge, and competence. They have always been prompt and have consistently gone the extra mile to ensure that the components theyve installed perform exactly as specified. They have taken the time to explain the pros and cons of each HVAC option in a friendly and knowledgeable manner without conveying a hint of sales pressure. I have no reservation in giving them the best recommendation I can.

Review 26 (2024-06-04 - Rating: 5)
5-star experience!

Review 27 (2020-07-04 - Rating: 5)
Nothing short of top notch service. My Heating and Cooling is the only company I will call or refer to friends when it comes to HVAC issues!