The Waterworks Plumbing, Drain, Heating & Cooling

Located in Columbus, Ohio

Address: 550 Schrock Rd, Columbus, OH 43229, United States

Phone: +1 614-490-2149

Rating: 4.7

Services

On-site services
Online estimates
Language assistance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
LGBTQ+ friendly
Transgender safe space
Appointment required
Credit cards
Free parking lot
On-site parking

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-16 - Rating: 5)
Today Matt came to move the water and sewer lines in our master bath so a new vanity can be installed! He was great. Explained in detail what needed to be done and why. As you can see in the before and after photos - the difference is amazing. He paid extreme attention to detail. We are really pleased with his work and would HIGHLY recommend WATERWORKS!

Review 2 (2024-07-21 - Rating: 5)
Back in March I met Gary with Waterworks for his assessment of the cracked sewer stack. After describing what most likely would have to happen to properly repair the pipe, they gave me an estimate and let me think about it. Not long after I asked Waterworks to call me and discuss the repair further. Gary called me back within a day to answer my questions. His information allowed me to form a plan for the kitchen to help make the repair easier. The repair was a huge success! While the job was incredibly messy, Gary finished what could have been a 2 tech, 2 day job in 3 or 4 hours. His quick and efficient work allowed me to spend the rest of the day to get things back in order to resume life. Overall a great job!!!

Review 3 (2024-10-19 - Rating: 5)
Very happy with the installation and the clean up. Aaron showed me how the new thermostat worked before he left. I am very pleased with my purchase and I will be telling everyone to call Waterworks!!Thank you

Review 4 (2024-12-31 - Rating: 5)
Needed a new water heater. Called Waterworks to schedule a next day service call. Gary arrived on time, assessed our needs and quoted a fair price for the new tank and installation. The work was completed within a few hours; Gary was very friendly, efficient, and took the time to explain what we needed to know about our new water heater. We were completely satisfied.

Review 5 (2024-10-28 - Rating: 5)
They were professional and figured out the problems with my plumbing. They went above expectations and got all my problems resolved in a short time frame. Thanks guys!I will recommend to a friend if ever in need.

Review 6 (2024-11-14 - Rating: 5)
Would definitely recommend! I usually use another plumbing company, but saw that this had higher reviews. It is for a good reason- Waterworks was great from start to finish! From the beginning, the customer service reps were very friendly, kind and helpful and the service technician, Johnathan, was nice, courteous and efficient. He did a good job and made sure that everything was clean. I would definitely recommend the Waterworks based on my experience.!

Review 7 (2025-01-08 - Rating: 5)
Matt called while on his way, assessed the leak in the line to my shower faucet and was able to close my stuck shut off valves. He was very up front about the possible complications of replacing the leaking faucet and then went to get parts. He made very good use of his time preparing for the job while the system drained, so I didn’t feel like we would be paying him to stand around and wait. When he was told the building’s water would not be turned back on until 5, he got himself “off the clock” and promised to return the next day to finish up once he’d ensured there were no leaks. When the water service resumed earlier than expected, he pivoted and finished up today. His appearance and demeanor were always professional, and I was comfortable having him in my home. I would hire waterworks again.

Review 8 (2024-12-16 - Rating: 5)
Bill was here today he was here to check my furnace. Actually, he was one of numerous guys who did this for me In the past 16 years. I purchased a new furnace and air conditioner in 2022. I re started , today, with my service contract with WaterworksI am pleased to get back into regular service. I loved Wolfe & Sons. I feel they will be just as good. Maybe with more options now. Great service every time

Review 9 (2024-11-15 - Rating: 5)
We were able to get an appointment the same day! The agent was cordial and arrived on time. He did a nice job repairing our sink issue. The cost of the parts was a bit more than expected, but then again, its been years since we priced plumbing items. Overall, we were very satisfied with the job.

Review 10 (2024-11-27 - Rating: 5)
Very professional service experience! The entire process from initial call to finish was impeccable. The service techs Sam & Chris were very patient and professional with my frustration. They have a respectable business model and process that works! Intake > Schedule >Text message follow up > photos of tech > branded equipment > technology > accounting > customer service. Worth your hard earned money!

Review 11 (2024-12-13 - Rating: 5)
Arrived on time and was kind to consider our you know shoes in the house policy. Went straight to work needing little assistance from us. Even had a backup filter which was so kind since our filter was delayed and didnt arrive on time. Summed up all the working parts. everything is running well. It was a good experience. Our first with this company.

Review 12 (2024-11-08 - Rating: 5)
All around great experience with this company! Joyce was incredibly kind and helpful, and was able to get someone out the next day. We have an older gas furnace that needed a tune-up and Bobby was very efficient and thorough, even helping to deal with some tricky wiring we ran into while installing our Nest thermostat. Very happy with the service, pricing, etc., and will definitely be using them in the future!

Review 13 (2024-11-13 - Rating: 5)
Called Waterworks around 7am regarding a leaking toilet and a dripping faucet. The toilet leak was flooding the bathroom floor. The plumber from Waterworks ( Michael) arrived that morning. He assessed the issue and gave me his estimate. After obtaining the needed supplies, he returned to complete the work. Another issue was discovered after the toilet was removed. .Michael was able to take care of all issues the same afternoon. I will definitely use Waterworks for plumbing issues in the future. Michael did a terrific job.

Review 14 (2024-12-31 - Rating: 5)
We noticed the basement sweating after midnight only to realize that our sump pump had failed. Called around to different plumping companies who advertise 24/7 service only to find Waterworks was the only company around Gahanna with an actual on-call service technician. We had an emergency on our hands with the additional rain coming in. The technical was kind, and effective at replacing our dead equipment for a new Zoeller pump. To our relief we were back pumping again in a little under an hour of service and testing. Our home is dry because of their quick support. Thank you.

Review 15 (2024-12-27 - Rating: 5)
Hetter Heating and Cooling has serviced my equipment for years. They are always professional and have excellent knowledge. All experiences have been exceptional and pricing is reasonable. Highly recommend to all.

Review 16 (2024-12-03 - Rating: 5)
High quality work, low prices. Anytime I need plumbing or HVAC work completed, Waterworks is the first man up for the job. Their office and field staff are always very pleasant and professional any time Ive contacted them. Thanks again for such wonderful service!

Review 17 (2024-12-18 - Rating: 5)
My sump pump failed & caused a small flood in my basement. I prefer Zoeller brand sump pumps, the one that failed was a 1/3 HP & lasted 10 years. I wanted a little bit of an upgrade so I bought a 1/2 HP Zoeller sump pump & had a family friend install the new one. The family friend simply swapped out the old pump for the new, not replacing the check valve or any new discharge lines. Because I bought a different sized pump, the old discharge lines & check valve didn’t line up. I wanted a professional company to make everything right, simply for peace of mind. I like to think of myself as an astute consumer, so I know I paid a little more than what I wanted, but I believe in everything the service tech Garrett said & did. He went above and beyond with answering my questions, and the service provided. I really appreciated how he stabilized the discharge line w/ tap cons, all-thread & a bracket to keep from rattling against other plumbing. Highly recommend Water Works.

Review 18 (2024-10-24 - Rating: 5)
Quick appointment, friendly service, man, knew exactly what he was doing, and what needed to be done, and he was quick about it. All of that, and I still had all my arms and legs when he left, just a little lighter in the wallet, but not much! Get the job done right, quickly, and with a smile, I have no problem with paying whatever is reasonable, and this certainly was. We have used these people before, and these people are always good, and this time was no exception to that. Thank you, Ben, and your team!

Review 19 (2024-11-27 - Rating: 5)
The repair man that came to fix my plumbing was Alvin. He was very nice, sociable and seemed very knowledgeable about what he was to do. He explained every step he had to do to make the repair. I would definitely use your company again if they came in need.

Review 20 (2025-01-04 - Rating: 5)
Nick was a wealth of information! He helped me to make a decision based off what he found. He was on time, polite and professional. When I need more plumbing I will call Waterworks! Thanks

Review 21 (2024-10-26 - Rating: 5)
Jason was excellent! Jason is very pleasant and ready to jump right at what ever is needed done. Takes the time explain and then offer the solution that best fits the repair! As a service man for over 30 yrs myself I appreciate Jason, with his outstanding professional display of character and positive attitude that he has shown on all the occasions we have needed his services.

Review 22 (2024-12-24 - Rating: 5)
We would highly recommend Hetter Heating and Cooling. We just had our furnace replaced by them and we were very impressed. Walt helped us choose the right unit, he was friendly and very knowledgeable. The installation, by Michael and Donzel, went so smoothly. Great local company with great people.

Review 23 (2024-12-03 - Rating: 5)
We had a plumbing emergency at our condo building on a Sunday when another unit owner’s unpermitted work damaged the main water shut-off. It was a nightmare until Josh from Waterworks Plumbing stepped in to save the day.Josh was prompt, professional, and incredibly skilled. He quickly assessed the situation and explained the necessary repairs, which was no small task given the complexity of the issue. Unfortunately, he couldn’t fix it the same day since the condo board needed to approve the expenditure, but Josh stayed in constant communication and made sure everything was ready to go the moment approval came through.First thing the next morning, he returned and completed the repairs efficiently and with precision. His calm demeanor and expertise turned a frustrating and stressful situation into something manageable, and his commitment to seeing the job through was outstanding.If you’re looking for a plumbing service who truly goes above and beyond, I highly recommend Josh and the team at Waterworks. They’ve earned our trust and gratitude!

Review 24 (2024-12-03 - Rating: 5)
We have had David before and he does an excellent job. He is thorough, professional, and friendly. He has come to our home for many years and we always ask for him to come and service out heating and cooling .

Review 25 (2024-11-04 - Rating: 5)
Waterworks (previously Wolfe & Sons) maintains my HVAC systems twice a year. They performed maintenance services on the furnaces last week. Service was easy to schedule at a convenient time and they call on the way. This time my one furnace decided to cut out the next day and they came in a Sunday within a few hours to make a small tweak. I so appreciated the promptness and expertise.

Review 26 (2024-08-13 - Rating: 5)
Fabulous job today. Jonathan arrived ahead of schedule which was fantastic in my case. He work diligently to remove and install a new kitchen faucet. I could tell he had great job ethics from the way he worked and gave options along the way until job was completed. He is an asset to the waterworks team. Wish there were more plumbers out like this guy. Thanks Jonathan you did a wonderful job today. Recommend Waterworks because I will use them again.

Review 27 (2024-12-23 - Rating: 5)
Michael was sent to unclog my drain! He was knowledgeable, understanding and very professional! I intend to use Waterworks in the future if I have other drain problems in addition to spreading the good word to others! Thanks, Michael, for a job well done!

Review 28 (2024-08-26 - Rating: 5)
Adam was so amazing, transparent on what he does and patiently answered all my questions. He was fast in having job done. I contacted his company and sent him early morning the next day. Office lady was helpful and respectful. I tried waterworks after refusing my home warranty service pro, the company wanted me to spend from Wednesday to Saturday without water in my house, and every one there was rude. Thank you water works for being professional.

Review 29 (2024-11-13 - Rating: 5)
When I called Atherton I knew that I was on the right track because the answering service asked a lot of questions to get the details of the problem. He also gave me an idea of visit cost, response time, and had the technician call when he was in route. The tech, Nick, called and asked more questions to be sure that he had the proper equipment. He arrived, assessed the situation, got to work. Nick had the drain flowing in a short while but warned that additional diagnostics should be done to assure the problem is resolved. Nick is personable, professional, and knowledgeable. The service cost was the same as estimated.

Review 30 (2024-12-10 - Rating: 5)
The Waterworks helped so much and was able to get an experienced professional out to help fix our exterior gas line leak in less than 24 hours. Reasonavble, fair, friendly, and very knowledgeable and highly recommend their services!

Review 31 (2024-10-11 - Rating: 5)
Arthur was fantastic! He not only found and fixed a major complicated water leak, but made me feel at ease during a stressful situation. Great technically and had great customer service skills and professionalism.. We’ve used waterworks many times over the last few years and I will continue to use them in the future.

Review 32 (2024-11-15 - Rating: 5)
Another company came out and said they unplugged my clogged main line but it was still backing up. The Waterworks came out and actually did remove the clog and located a break in the line. Would highly recommend!! Cameron and Jordan were professional, efficient and quite kind.

Review 33 (2024-12-04 - Rating: 5)
The plumber that came to fix my problem tried to fix it the least expensive way first. Only when it was going to work, did the more expensive replacement occur. I appreciated the willingness to at least try to fix it before replacing. Very friendly, honest and efficient.

Review 34 (2024-09-22 - Rating: 5)
Yessey,Jordan and Sam did a fantastic job. They stayed until the entire drain was cleaned out of all roots. I was totally impressed by their work ethic and how they worked together. Thank you to all three for taking care of the root issues.I would hire Waterworks again.

Review 35 (2024-10-07 - Rating: 5)
Our plumbing line backed up with a house full of guests and a party for 30 the next day. Waterworks came out immediately and quickly resolved the issue. We were so relieved and gratefulFor their prompt service!

Review 36 (2024-12-03 - Rating: 5)
A repeat customer. Most recent was a water leak the week of Thanksgiving. Repair was easy to schedule and taken care of before Thanksgiving day. Technician was on time, professional and completed the repair. Technician checked there were no more water leaks after repair was done.

Review 37 (2025-01-03 - Rating: 5)
Conrad was our Plumber, he was very professional and informative. Any questions we had, even if they werent pertaining to the call he answered thoroughly.

Review 38 (2024-09-26 - Rating: 5)
We installed a new toilet & shortly after discovered it was leaking into the basement, we called Waterworks right away & they were here within an hour & fixed it quickly! The technician also gave us tips about proper installation which we greatly appreciate! We have used them several times over the years for both plumbing & a/c & are always very impressed.

Review 39 (2024-11-02 - Rating: 5)
Chris arrived in the time window provided, was courteous and professional. Since I had a leak in my basement, I thought this was going to be an expensive job. Turns out it was just a clogged pipe under the kitchen sink. I truly appreciate the honesty. Second time using Waterworks and will definitely use again if the need arises.

Review 40 (2024-11-03 - Rating: 5)
I called about a main drain backup at my house on Sunday. The on call secretary was very prompt and professional. We had a duo crew show up about half hour later. Problem was fixed and I was happy with the work. Would recommend this company to anyone ! Great service

Review 41 (2024-09-13 - Rating: 5)
Torrey Harris was an exceptional tech. Kind, courteous and very professional. Worked without any problems and explained all steps as he completed jobs. If only all service employers could follow Torreys ethics in hiring the service industry personal, we could be a much more appreciative client base. Thanks to Waterworks and Torrey and please reward Torrey for his service given.

Review 42 (2024-12-11 - Rating: 5)
Had water coming through my kitchen ceiling! Panicked for a minute and then called Waterworks! Nick Meeker came promptly, listened, assessed and fixed the problem with minimal drywall cuts! He was outstanding! Thank you Waterworks!

Review 43 (2024-10-04 - Rating: 5)
Yesse & Jordan came to our house and did an amazing job clearing out our stopped up sink drain. They were professional, efficient, cleaned up everything before leaving, and gave me tips to help keep pipes from backing up. I actually had two other companies try to unplug the block and they were unable to clear out the blockage. The large power snake Waterworks had did the job in a short amount of time. I highly recommend them.

Review 44 (2024-10-11 - Rating: 5)
We have used Waterworks for all of our plumbing needs for almost 30 years. We were very happy with the service we received today from John J. He was very knowledgeable, professional and got our sink draining great again. We will definitely request him for all our future plumbing needs.

Review 45 (2024-11-01 - Rating: 5)
Nick did an excellent job with our repair. He was knowledgeable, respectful and professional. I would recommend Nick and Water Works for your plumbing needs.

Review 46 (2024-08-13 - Rating: 5)
Matt B is the definition of a professional and highly skilled plumber. He’s an asset to any employer. Our leak started around midnight on a Saturday. We already scheduled with another company but they couldn’t come until 7 am. I thought to keep it only if we couldn’t get someone here asap. After calling every plumber in Columbus, my last option was Waterworks. Every site claimed 24/7 service. NOT TRUE. I just happened to see Waterworks 24/7 claim and decided to call anyways, expecting to be disappointed. Thank God they had a service person available. Matt called us back within minutes. He arrived and had the problem fixed in under an hour. It was 4 am and he was professional and seemed happy. He can come back anytime. Thank you !!!

Review 47 (2024-11-21 - Rating: 5)
Tech called prior to his arrival on time. Surveyed the problem and went right to work. Gave a quote before starting work. Was attentive to the problem and did the job in timely manner. Cleaned up and gave us tips on keeping pipes clean. Good job

Review 48 (2024-01-16 - Rating: 5)
I call a 8am to reschedule an appointment, I was told to expect my tech between noon and 4. I got a call at 3 to confirm my appointment. The tech, Lonnie showed up 10mins later. He was professional and knowledgeable. After evaluating my repair he got me a better price on my repair than my previous estimate. Lonnie completed the repair faster than he’s estimated time and left as if he had never been there. I’m extremely happy with all aspects of my repair.

Review 49 (2024-02-09 - Rating: 5)
We needed a new water heater ASAP, waterworks was able to do it in the same day. They were professional, clean, and quick. Price was much lower than expected for same day service. I would highly recommend The Waterworks to everyone for their plumbing needs.

Review 50 (2024-08-12 - Rating: 5)
Waterworks were amazing, timely and Josh our technician was super professional and an obvious expert at this job, as well as generally a really nice human being. So grateful for their service and help. I highly recommend. Will definitely use their service in future.

Review 51 (2024-06-18 - Rating: 5)
I recently had an issue with the main water shut-off valve for my condo building. The valve for the entire building was shut-off by accident, rather than just for my unit, and it became stuck in the off position. Matt arrived quickly and worked very efficiently to rectify the situation. He worked with the city, who were very accommodating, to remedy the issue. He was able to rebuild the main valve and confirmed that my individual valve was also in good working order. He was very knowledgeable and kept me in the loop with his progress. He was efficient and respectful. Thank you Matt.

Review 52 (2024-10-26 - Rating: 5)
These are the nicest people to work with on your HVAC needs. Scheduling was easy and I was given a two-hour window, instead of the typical four-hour wait. The technician was friendly, professional, and willing to answer all my questions.

Review 53 (2025-01-06 - Rating: 5)
The waterworks HVAC professionals made improvements to my furnace in a professional, timely manner. I only trust this company with any plumbing and hvac work!

Review 54 (2024-08-09 - Rating: 5)
I first used Waterworks years ago in my first home. I usually do my own work, but I ran into a problem I couldnt fix myself. I called Waterworks.I would call no one else when I have a water issue that I cant solve myself (which happened recently in my new home).Very professional, prices are fair, and their work is exceptional.I recommend them to everyone I know.Great company with top-notch employees.

Review 55 (2024-11-06 - Rating: 5)
I had a good experience today with the water heater installation. This is the third time in as many months that Atherton has serviced my needs, and all have been positive. I hope this completes my problems, but Ill keep Atherton on my list.

Review 56 (2024-02-19 - Rating: 5)
I had a laundry list of plumbing tasks I could not complete myself during our kitchen remodel. I wanted to replace a few failing hose spigots on the outside as well. Arthur took time to understand the scope of work and got all my fixtures, shutoff valves, and spigots back to fully functional. He was even kind enough to check the work I did, and found one minor mistake that may have cost me big down the line. Highly recommend!!!!

Review 57 (2024-11-26 - Rating: 5)
Technician Alvin was very capable, very nice, and got the job done very efficiently. He replaced the wall valves for a washing machine that were 21 years old and one of which was not working. They were very hard to remove.

Review 58 (2024-09-06 - Rating: 5)
Great experience. We were able to get a morning appointment for a clogged kitchen drain. Rob Webb found the location quickly and was in and out in 30 minutes. The cost was reasonable. We would call Waterworks again.

Review 59 (2024-09-06 - Rating: 4)
Update to below: after escalating to a supervisor they sent out the after-hours Tech free of charge. He fixed the issue and I received a call from the customer service supervisor this morning apologizing and taking constructive feedback. Overall I wish the experience had been more smooth, but the response to a poor customer service situation bye the managers turned this around.Original review:Had water works come out for a leak in our lift station. The tech replaced some pipes and check valves and adjusted the pumps in the station.A hour after he left the fault alarm for the system started sounding that there was a problem. I called and was told that they do not warranty their work and that I would have to pay a $200 emergency fee for someone to come look at the work they had just completed.This company obviously does not stand behind their work. Stay away.

Review 60 (2024-08-04 - Rating: 5)
Cornell Smith from the waterworks was fabulous. Fast response on a Sunday morning. He was great with communication. He found the problem and took care of it right away even inspected to make sure there weren’t any other further problems and that the drain was flowing well before he left.Thanks!

Review 61 (2024-10-28 - Rating: 5)
Have used Waterworks several times and they have always been wonderful. I appreciate them being available by phone after normal business hours and how quickly they are able to schedule an appointment. Always friendly, respectful and professional.

Review 62 (2024-07-31 - Rating: 5)
From the moment Ryan arrived his superior expertise was evident. Within just a few minutes, he had diagnosed the problem. In less than one hour, my air conditioner was fixed. Thank you Ryan, and thanks to The Waterworks for providing such excellent service!!!

Review 63 (2024-08-26 - Rating: 5)
They were very quick, courteous, and efficient when I called about needing my stove installed and issues with the gas line. I wish they were more upfront about potential costs for your issue when you book, but overall they were nice to deal with.

Review 64 (2024-12-04 - Rating: 5)
Had Josh work on our HVac. He was very knowledgeable and explained what he was doing. He fixed a couple of things to help make it easier to take care of things ourselves. Would have him back any time.

Review 65 (2024-10-25 - Rating: 4)
Called at 11am on a Thursday to have my HVAC system inspected for the winter, they were able to come out that afternoon! Wolfe & Sons installed my system and are amazing .. the joining of WW and W&S is great !

Review 66 (2024-10-05 - Rating: 5)
My kitchen faucet was leaking and needed to be replaced. Brandon removed the old faucet and installed the new one. He was professional and patiently answered all my questions. I was pleased with the service he provided.

Review 67 (2024-07-23 - Rating: 5)
Jose was awesome! He showed up quickly, listened to what had been going on, gave me some options and then did a fantastic job correcting the issue and creating the perfect solution. Thanks, he was a pleasure to work with. I highly recommend Waterworks and Jose!

Review 68 (2024-07-11 - Rating: 5)
Mike did a great job. Quickly took care of the issue and did a thorough job of cleaning up. We use Waterworks for all of our plumbing needs and are always pleased with the service.

Review 69 (2024-10-29 - Rating: 5)
Amazing same day service! Went out of their way to repair my water heater and bring everything up to code. Highly recommend Atherton Plumbing!

Review 70 (2024-08-08 - Rating: 5)
The Waterworks crew I received this week, wereJeff Evans and Joey Vinion.They came to my home to put in a new furnace & air conditioner.The company text me an ID photo of Joey Vinion, with their telephone number, which was great.Both of these gentlemen were very polite & positive minded.They both took the time to cover all our floors with protection & wore booties.They moved my old air conditioner out, tidying that area and relocating the new unit to the side of the house.The new install in the basement was done very professionally and left very clean.An absolute 💯% professional install, performed with politeness & kindness.5.0 stars 🌟 🌟 🌟 🌟 🌟Out of 5.0Or a perfect 10.0 👍🏾From beginning to end ✨️

Review 71 (2024-09-21 - Rating: 5)
Mike from WaterWorks arrived on time with a big smile on his face! I always have WW come every other year do the roto-rooter thing. Compared to other companies I have used in the past, WW does a better job for a price I can afford. They have my loyalty!

Review 72 (2024-09-13 - Rating: 5)
Always a fun night… sewage backing up in the bathtub! Called Waterworks and from the service of the receptionist on the phone to Carl, the technician, the issue was resolved in a very FRIENDLY and TIMELY manner… just in time to (clean the tub) and take a relaxing bath before bed!!! THANK YOU TO EVERYONE AT WATERWORKS!!!

Review 73 (2024-08-31 - Rating: 5)
Great service. Another plumber told me I needed an entire replacement. Cost was $22,000. Mr. Jergens was honest and I didn’t need an entire replacement. Took care of my problem quick and cost effective! I’ll never call another plumber

Review 74 (2024-08-30 - Rating: 5)
Courteous, knowledgeable, friendly, personable, tolerated my curious huskies. Took time to explain things, gave options, and suggestions. I always have a good experience with waterworks and keep going back to them for my plumbing needs.

Review 75 (2024-12-28 - Rating: 5)
Very pleased with the super quick service, it is understandable that it costs a little more, due to the weekend, but the young man was very polite, very knowledgeable, and did a wonderful job.

Review 76 (2024-08-26 - Rating: 5)
The entire experience with Waterworks was outstanding. From calling and booking the appt, reminders, and then Kevin and his partner were excellent. Courteous, efficient, and they completed the job well. They also gave me some advice/insight on the house since we just moved in. This is our 11th home purchase and HVAC company, and Kevin and Waterworks are at the top of the list. Thanks!

Review 77 (2024-06-03 - Rating: 5)
We had a pinhole leak in our thermal expansion tank. The person who took my call was incredibly nice. I appreciate how caring she was over the phone. She was able to get us an early appointment window. Chris came out with an apprentice. He had the parts we needed and was able to get the job done within 15 minutes. I thought the price was fair and I was pleased with how quickly they were able to respond. Obviously, everyone’s situation will be different as far as how quickly they can get to you and if they have what they need to get the job done immediately. I was prepared for this to be an all day issue and was so happy that wasn’t the case. I will definitely call The Waterworks for any future issues. Thank you for the kind, affordable service.

Review 78 (2024-09-10 - Rating: 5)
Michael Duff is an excellent technician. He was very professional.and thorough in his work. He answered all of my questions in a patient and thorough manner. I highly recommend him.

Review 79 (2024-09-18 - Rating: 5)
I was very pleased with my service and the tech Ryan! He was very knowledgable and completed my service very quickly and now everything is running great. Would definitely recommend waterworks to anyone!

Review 80 (2025-01-06 - Rating: 5)
I called Waterworks at 8: 00 a.m. this morning. Within two hours, Austin, the technician, was at my door. The work was completed within five hours.

Review 81 (2024-07-09 - Rating: 5)
Samuel arrived on time, quickly detected the problem, showed me the estimate for my approval, then effectively & efficiently fixed the problem. He was courteous and very respectful of my property.I have used other plumbers in the past but will stick with The Waterworks for any future plumbing and/or HVAC issues.

Review 82 (2024-04-02 - Rating: 5)
Waterworks did a great job today replacing my hot water tank. Aarron and the gentleman that helped him were awesome. Very courteous and concerned on the job at hand. I would highly recommend The waterworks.

Review 83 (2024-10-14 - Rating: 5)
Same day service! Carl came to save the day. He was courteous, friendly and efficient. I had an excellent experience and would highly recommend.

Review 84 (2024-11-21 - Rating: 5)
Waterworks replaced my water heater. The technician, Jonathan, was polite and friendly and explained what he was doing and why it was needed. I will use them again for any plumbing needs.

Review 85 (2024-12-06 - Rating: 5)
Super professional, friendly, prompt, and communicative. Really liked the rep who came into the house. Offered sound advice. Would use them again.

Review 86 (2024-07-03 - Rating: 5)
I was very impressed by the customer service that Waterworks provided. Living alone, I appreciate having the plumbers bio texted to me with a name and photo prior to my appointment. Michael Duff was professional, knowledgable, efficient, and provided excellent communication on expectations. I had a toilet leak repaired, a hose bib replaced, and a new water heater installed. I will definitely use Waterworks in the future and recommend their services.

Review 87 (2024-11-11 - Rating: 5)
Josh was extremely knowledgeable and attentive. We were grateful for his advice and working late on a Friday night to do repairs.

Review 88 (2024-06-19 - Rating: 5)
Samuel M came to my house within an hour of me calling the office for help with a backed up sewer line! He took care of the issue quickly and efficiently and even cleaned up the mess for me. The price was very reasonable and I also appreciated that Samuel took the time to explain the issue and advice for prevention. I will definitely be using waterworks again for any future plumbing needs!

Review 89 (2024-11-08 - Rating: 5)
The service person was very friendly and very thorough. I appreciate all the time he took to find the stoppage in the drain. I always call Waterworks when I have a problem!

Review 90 (2024-06-14 - Rating: 5)
Prompt, courteous, the technician gave an excellent diagnosis of exactly what the problem was. I also had two bathroom faucets installed they were done perfectly No Mess left behind. If the need ever Rises that I need service again I will be calling Waterworks

Review 91 (2024-09-20 - Rating: 4)
Michael came out a short time after I called and cleaned our main drain of roots. He then ran a camera all the way to the city sewer to assure that the drain was free flowing.

Review 92 (2024-03-11 - Rating: 5)
Everyone we spoke with provided exceptional service. Colin, the plumber who came and solved the problem was thorough, helpful, explained things in a way I could understand, and explained pricing before any work was done. Our home improvement project has turned into a nightmare due to the other companies involved (basement waterproofing). If everyone operated like waterworks, this project would be much smoother. Highly recommend, and if need, will definitely use again.

Review 93 (2024-11-16 - Rating: 5)
John Wolfe was very professional and knowledgeable. This company previously installed my A/C unit, so I decided to use them when I needed my furnace replaced.

Review 94 (2024-10-21 - Rating: 5)
Evan Burton of Water Works is experienced in tankless water heater maintenance and has serviced ours for four straight years. Evan always does a clean and thorough maintenance inspection.

Review 95 (2024-12-24 - Rating: 5)
Outstanding service, very professional, answered questions, and explained other services they offered, and explained my new water heater he installed..this is the only company I will use for my plumbing needs

Review 96 (2024-08-10 - Rating: 5)
Absolutely exceptional customer service and professional workmanship! Look no further for your plumbing needs … this company retains high quality people and processes! Second Visit equally excellent!

Review 97 (2024-12-01 - Rating: 5)
Absolutely the best. Truly care the quality of their work. Excellent at coming up with solutions for any problem. Very reasonably priced

Review 98 (2024-08-14 - Rating: 5)
David was exceptional!! He has quite the knowledge and shared his thoughts with me about the whole process and what exactly was done. Very, very helpful.

Review 99 (2024-10-11 - Rating: 5)
Arthur never disappoints! He is very professional, knows what he is doing and always fixes the problem!! Thank you for hiring such great workers.

Review 100 (2024-07-10 - Rating: 5)
Outstanding!! Called and asked if it’s ok to come early. Arrived, got right to work. Removed old stuff went after new parts. Returned and very quickly had everything thing done. Very knowledgeable, and efficient. Will request him again. Outstanding work. Thank you.

Review 101 (2024-05-20 - Rating: 5)
Waterworks and Bobby Sanders, our technician did a great job of spring servicing our air conditioner. There was an electrical issue that Bobby really had to trouble shoot. He took the necessary time to be thorough and complete.Their scheduling efforts to get things fixed quickly were really appreciated.

Review 102 (2024-11-20 - Rating: 5)
Art was wonderful with communicating to schedule and doing the work I needed at my condo. Everything was easy with waterworks!

Review 103 (2024-05-13 - Rating: 5)
Waterworks was by incredible starting with Jennifer on the phone calming me down since I was on vacation when plumbing issue happened back at home.She promised me they would take good care of my plumbing issues and YES they did with the great John Davis. He was so professional, honest with easy explanations & choices.A big thank you to Waterworks, #1 with me!

Review 104 (2024-03-13 - Rating: 5)
We called with a water issue and received a tech on the same day within an hour of our call! Bradley was very friendly, knowledgeable, fixed the immediate issue, and gave us great tips on what we could do to keep our water flowing until we can get the issue with our well fixed. We will definitely be using Waterworks again!

Review 105 (2024-10-08 - Rating: 5)
Nick is personable, friendly, and knowledgeable. Worked with us every step of the way and took care of the problem expertly in a very efficient manner. It is always a pleasure working with him. Thanks.

Review 106 (2024-01-16 - Rating: 5)
Evan, the plumber we worked with, was absolutely amazing!!!! He was so kind and patiently helped us solve the problems with our home today. He was very up front and honest with us and did a great job fixing our problems. I would highly recommend him and this company. Weve also used them in the past and theyve done great work.

Review 107 (2024-06-25 - Rating: 5)
Brandon didn’t come and just do “his job.” He was kind and very respectful, he walked me through much of what he would be doing and did an absolutely amazing job! He repaired leak after leak and never showed an ounce of frustration!!! He went over and beyond for us!!! Why? Because seems to love what he does and it shows in his work! I am forever grateful for his services!!!!!! He earned these stars!!!!!

Review 108 (2024-01-15 - Rating: 5)
Had an issue with my sump pump and The Waterworks were able to get someone out in a few hours. Both the techs were professional and able to quickly decipher our issue. Took care of it quickly and gave us some valuable piece of mind about our pump going forward. Didn’t try and sell some elaborate fix, just provided quality help to get the job done. First experience with them and will be utilizing for future plumbing needs.

Review 109 (2024-04-17 - Rating: 5)
Waterworks did a fantastic job replacing my electric water heater. Garrett was very friendly and very clean. He explained to me everything that needed done and did everything he said he would do. The price was very reasonable and Garrett was on time and worked very efficiently. Im very pleased with the entire process from beginning to end. I would highly recommend Waterworks for any of your plumbing needs.

Review 110 (2024-09-02 - Rating: 5)
Gage was very pleasant to work with. He knew what he was doing and worked diligently to get things done. I highly recommend him.

Review 111 (2024-06-19 - Rating: 5)
As a Community Manager, I can absolutely say that Waterworks should be your first call... especially in a water emergency! Our office is closed today, and I received a call on our emergency line, describing a main line water break, and within 5 minutes Waterworks was on it. They contacted the on site Board member directly, obtained additional details that were needed, and scheduled someone to come out today.

Review 112 (2024-10-22 - Rating: 5)
We had great service for installing our instant hot water dispenser. Courteous and prompt employees.

Review 113 (2024-08-11 - Rating: 5)
Matthew was very knowledgeable and direct to the poitn. He shared some good tips for proper maintenance and extra work Ill have to consider doing around the house in the future.This is not my first time using The Waterworks and will most definitely not be the last time. I appreciate your professionalism.

Review 114 (2024-09-02 - Rating: 5)
Sam was fantastic! Called before he came out, explained everything he was doing, and talked through the costs and any options. Super pleased with the Waterworks and with Sam as well.

Review 115 (2021-08-17 - Rating: 5)
This company was quick, professional and very informative of the work that needed to be done. My pipe had been cracked trying to remove a old water hose. He fixed my faucet and even shared some tips. Most definitely will use the waterworks next time. Thanks again

Review 116 (2024-11-10 - Rating: 5)
Thanks to Mike, I will be using Atherton for my plumbing needs from now on. I had a huge issue on a Sunday and he came out with zero complaints and handled everything thoroughly and left no questions unanswered.

Review 117 (2024-09-15 - Rating: 5)
Same day service. My shower was not an emergency, but 2 technicians came within 2 hours of my call. I have a working shower for the first time in 4 years. Thank you.

Review 118 (2024-08-05 - Rating: 4)
Brandon Booker was professional and gave very insightful information regarding gas leaks and hot water heaters!!! We will use his services if the need arises in the future!!!

Review 119 (2023-12-27 - Rating: 5)
Very thorough and professional. Called ahead, arrived on time. Also gave me some coaching advice on how to use a sink/disposal for getting rid of food and what to scrape into the trash to prevent this type of clog. Before and after pictures below.

Review 120 (2024-07-19 - Rating: 5)
Mr. Harlan and the outside installer were punctual, experienced and professional in their work. I am so happy with the whole experience and will always keep them at the top of my list as other needs may arise.

Review 121 (2019-05-16 - Rating: 5)
We discovered a leak in the hallway of our condo building at 2pm on a Friday, and after much investigation, our management company was unable to locate the source of the leak. We called multiple plumbing companies and Waterworks was the only company that was willing/able to send a tech on a Friday afternoon/evening, and on top of that, they did not charge the after-hours rate because we scheduled prior to 8pm. The tech diagnosed the problem within 10 minutes of arriving on site (pinhole leak behind drywall), and had it repaired within an hour, doing relatively little damage to the wall and leaving the area clean and dry. The company even sent a second tech to help on his way home from his final job, to expedite our repair. The price was very reasonable - $340. We very much appreciated being able to have water for the weekend and would highly recommend Waterworks!

Review 122 (2024-10-01 - Rating: 5)
Arthur is amazing! Trustworthy, capable and respectful. Waterworks is a great company with awesome employees!

Review 123 (2024-02-24 - Rating: 5)
We really appreciated Brandon’s professionalism and friendliness as he provided repair work for us. He went over and above, even explaining how hardware warranties would work. I would request Brandon to return to our home for service every time we need to call Waterworks!

Review 124 (2024-05-17 - Rating: 5)
Really appreciate the work that Josh G, did this morning fixing my water heater. He showed up promptly, diagnosed the problem and explained the issue. He even went a step further and showed me my valve vs a new valve. Really appreciate his patience and professionalism

Review 125 (2024-08-05 - Rating: 5)
Quick and polite. He assessed the problem and s solution in a timely manner. Cleaned up the area and respectfully worked. His assistant was also polite and friendly.

Review 126 (2024-09-27 - Rating: 5)
Nickolas did an outstanding job and has great customer service skills. Highly recommend his work!

Review 127 (2024-08-05 - Rating: 5)
Gary Kuepfer arrived on time with a smile. The technician was courteous and concise. The plumbing work was done exactly as described. Very satisfied.

Review 128 (2024-04-15 - Rating: 5)
Great service appointment today. Took care of a drain problem quick and easy. No mess and a reasonable price. I have used Waterworks several times and have always been pleased.

Review 129 (2024-10-30 - Rating: 5)
I have always had great experiences with the professionals at Waterworks!! I especially like that they can provide service the day I need it and their expertise is outstanding!!!!!

Review 130 (2024-06-18 - Rating: 5)
Their technicians are great. Initially I thought the price for maintenance almost doubled (in late fall I paid 179 for maintenance on 2 HVAC units, they charged me 330 six months later). Waterworks cleared up the confusion The new price is actually lower: 330 annually is for 2 visits, spring and fall, charged in advance. I changed the rating accordingly.

Review 131 (2024-06-11 - Rating: 5)
We had somewhat of an emergency. Their communication was great. Waterworks responded quickly to our issue and their tech Josh was on time, knowledgeable and went out of his way to share best practices with me. We are very happy with their work.

Review 132 (2024-11-22 - Rating: 5)
Simply the best. Amazing customer service, and professional in every interaction. Unconditionally recommended.

Review 133 (2024-03-29 - Rating: 5)
Brandon was very thorough in explaining the issues could arise for old water shut-offs and since living in a multi family condo building, he has advised some proactive action be taken in the future. He was very helpful in fixing the fixtures dripping at kitchen sink and also to get the filter canister to the water purifier system unscrewed so to change out the filter. I wasnt able to free it up and was afraid of breaking lose some pipes. All done well and we can relax the weekend! Thank you, Brandon and WaterWorks, for being able to respond so quickly!

Review 134 (2024-07-10 - Rating: 5)
Michael was prompt, professional, clearly explained the steps he would take to address my plumbing issue and resolved it quickly. He was at my house within 2 hours of booking the appointment!

Review 135 (2024-06-23 - Rating: 5)
Q Did an excellent job of providing us with exactly what we needed. He worked with us to determine the best solution for our needs. Prompt, professional clean. I would highly recommend waterworks and Q to anyone with plumbing needs in the future. We will definitely use them again if the need arises. The cost was very competitive and actually quite a bit less than the other 2 estimates we received. Go Waterworks. 5 Gold stars!!!

Review 136 (2024-10-31 - Rating: 5)
The two gentlemen were very profession, cleaned up after they were done, and overall did a great job!

Review 137 (2024-02-09 - Rating: 5)
Amazing people work for this company. This is the second time weve (our company)had them out the first time it was an emergency situation.When other plumbers were saying no they couldnt get anyone out today they sent someone right out. Called them yesterday with another problem they were gonna get someone out yesterday but due to the type of business that were in we couldnt afford to do that yesterday so they made arrangements to come out today. The most amazing technician Ive ever had any dealings with name Jose came out he was phenomenal not only did he go the extra mile to get the job done he explained everything. Hey waterworks give Jose a big raise. Anytime we need a plumber we will call waterworks and request Jose.

Review 138 (2024-01-17 - Rating: 5)
Another incredible Waterworks experience! Had an issue at a rental property, called at 2pm. Lonnie was there by 4pm, no extra fee for the quickness. Dissected the issue, had it fixed quickly, and didn’t cost me a fortune. It’s great to have a team you can trust to quickly get the job done!

Review 139 (2024-07-19 - Rating: 5)
Great response time to a very unexpected leak. Bradley was able to get in, stop the leak, replace a section of pipe, and put in a new valve in just under an hour. Fantastic work.

Review 140 (2024-10-21 - Rating: 5)
Arrived within the projected time frame on the same day I called. Attended to the matter at hand. Very responsible company.

Review 141 (2024-06-07 - Rating: 5)
Chris was fantastic diagnosing our issue and explaining to us in an understandable way.He did not rush us or push us into some action right away or try to scare us into doing something.Great experience

Review 142 (2024-07-23 - Rating: 5)
Torrey was great. Communicative, calm, kind, and did what he said he was going to do. Resolved my emergency plumbing issue quickly.

Review 143 (2024-01-18 - Rating: 5)
The Waterworks saved the day during this crazy cold snap when our furnace went out at 5:30p! The technician arrived within 45 minutes of our call and had us warm again by noon the next day even though he had to wait on a part. We were very happy with his courtesy, efficiency and expertise! We highly recommend The Waterworks for HVAC and plumbing repairs.

Review 144 (2024-05-17 - Rating: 5)
Not only was Collin Golden professional and skilled at his job, he was so pleasant and respectful. He explained the faucet problem in words I could understand and took care of it in under an hour. And this young man understands the importance of customer service. Hold on to him!

Review 145 (2024-09-26 - Rating: 5)
Jon was professional and efficient when repairing my kitchen plumbing problem. I’ll use Waterworks again for plumbing and other house-system needs.

Review 146 (2023-12-31 - Rating: 5)
Our water heater went out and was leaking. One quick call to Waterworks and they were able to send out Bradley to help us within an hour. Bradley was awesome, super respectful and knowledgeable. He was able to replace our heater within just a few hours. Would highly recommend!

Review 147 (2024-02-20 - Rating: 5)
The technician, Travis, was friendly and efficient. He assessed our drains and gave his advice on which drains need to be clear and what was working well. He resolved our issues in a timely manner with successful results. I plan to call waterworkss if needed in the future.

Review 148 (2024-08-19 - Rating: 5)
Kevin was courteous, efficient, and professional. He was on time and work was completed to our satisfaction.

Review 149 (2024-03-27 - Rating: 5)
I’ve unfortunately needed Waterworks to come out multiple times for plumbing repairs. Fortunately Waterworks has exceptionally delivered each time. Brandon and Jose both provided excellent service, prompt arrival and good communication. Will call Waterworks for future plumbing needs.

Review 150 (2024-04-30 - Rating: 5)
Sewer drain was backing up and caused flooding in our bathroom. Called waterworks at 3:45pm and by 4:30 they had someone out here to help. The tech was Sam and he worked the issue and had to comeback the next day. Had everything cleaned up before he left and got the issue fixed! Price was exactly what he said it would be and even offered a military discount! Great job!

Review 151 (2024-01-22 - Rating: 5)
Very courteous , local and up front and quick .. I just wish they had a dry wall person but Id definitely use again as I have in the past. Great job!Its nice you can make an appointment on line however I had to follow up with a phone call just to make sure it went thru since I never received an confirmation email.But once again Ill call them for any future needs.

Review 152 (2024-08-28 - Rating: 5)
The crew was very profesional they were keeping informed as things would come up, as we did not know how long we were gonna be without water, thank you waterworks I am a happy customer

Review 153 (2024-12-06 - Rating: 5)
Professional, quick, and quality service was provided. Highly recommend and will use for future needs.

Review 154 (2024-03-14 - Rating: 5)
Had a kitchen sink leak and all pipes was rearranged and replaced. Cost was $485 and I even ended up with more ‘under the sink’ storage. Lonnie was absolutely great. On time and very professional. Waterworks was $600 cheaper for the same job as another estimate I got from Apax earlier same day.I will, no doubt call waterworks next time I need a good and fair priced plumber.THANK YOU WATERWORKS.

Review 155 (2024-10-14 - Rating: 5)
Our technician, Ryan, was great. Professional and knowledgeable. Very accommodating. Highly recommended.

Review 156 (2024-08-06 - Rating: 5)
We had issues with our water heater, due to poor contractor installation. Aaron at Waterworks was so kind and helpful and informative on what was happening. We had to install a new water heater, but we felt so relieved knowing Aaron and the team at Waterworks was doing it. Zero problems since they installed and we feel so much better having their help.

Review 157 (2024-02-17 - Rating: 5)
Waterworks has saved us twice now and we are very happy with the company and the plumbers that come out. They were there within hours of our call and done quickly with no mess. Very reasonable rates. Thank you again!

Review 158 (2024-10-10 - Rating: 5)
Waterworks were very professional and very upfront on cost and procedure. I needed my basement pipes cleared of roots

Review 159 (2024-08-26 - Rating: 5)
Plumbers were nice and did a quality job. Very easy to work with and explained thoroughly what they did.

Review 160 (2024-01-04 - Rating: 5)
Evan did a great job. He explained my options and worst case scenarios. Fortunately, it was easily resolved. Dispatch service was excellent, as well, and the service team showed in time. Good work Waterworks

Review 161 (2024-02-13 - Rating: 5)
Today Bradley came to fix my leaking water main. I had to call the city to turn the water off in order to assess the leak and fix the problem.The on/off valve was the suspected problem, from 1976!!Instead of replacing the valve Bradley slowly dissected it, found the problems and rebuilt the valve.Saved me $$ and was extremely helpful and concerned that my problem be corrected in the best way!!Another great experience with the Waterworks!!

Review 162 (2024-03-14 - Rating: 5)
It seems like things, like water heaters, always break down at night. Did I panic? Maybe a little, but then I called The Waterworks. We were able to put in a service request that night and received a phone call first thing in the morning. Bradley came well-prepared and knowledgeable for the task. He was upfront about potential issues, solutions, and took care of changing out our water heater in just a few hours. Very grateful for his work!

Review 163 (2024-02-22 - Rating: 5)
Cornell was wonderful. He called me promptly after I left a message with the operator on Sunday. He told me the estimated Sunday rate and said hed be at my house in 39 min and he was. He fixed my problem in 45 min or so, cleaned up the mess for me and made sure I understood I had 90 day warranty for the same problem should it reoccur. I could not of asked for better service and a more polite and conscientious person.

Review 164 (2024-04-03 - Rating: 5)
Evan has done preventative maintenance on our tankless water heater for the past 4 years and it is nice to have a consistent and experienced technician in our home. He is very friendly, prompt and tidy.

Review 165 (2024-05-21 - Rating: 4)
The waterworks team was great. Easy to schedule. The plumber that was sent out was easy to work with and professional. He was willing to explain what he was doing to me since I am typically a DIY homeowner.

Review 166 (2024-08-05 - Rating: 5)
Dan was upfront about what needed to be done. First gave me a quote and then he finished the job! Very efficient

Review 167 (2024-09-23 - Rating: 5)
Ryan did a great job of explaining challenges and options, I would use Tyan and Water Works again in the future!

Review 168 (2024-08-06 - Rating: 5)
Called WW at 815am, Pete on-site by 1130, same day. Dead sump pump replaced, less than an hour. Perfect. TY

Review 169 (2024-01-14 - Rating: 5)
Tyler from waterworks came to our house to diagnose and eventually replace our furnace. He was prompt, professional and empathetic to our situation. Tyler and Jason understood our need and did an amazing job fulfilling it. They are extremely cost effective too. Highly recommend waterworks!!!

Review 170 (2024-09-04 - Rating: 5)
Gary is Awesome! He came out on Labor Day Sunday and stopped my water leak. Thank you Gary!

Review 171 (2024-04-29 - Rating: 5)
I called Waterworks about a condensation problem with our HVAC unit and they were able to get a tech out the next day. Ryan Bogenrife came out, and was friendly as could be and is very easy to talk to. In fact, he had come out years before for a different issue, and remembered me, the house, and even our cat.Ryan ran all the diagnostics, quickly found and fixed the problem, educated me on the HVAC system I have, and gave me additional troubleshooting tips and pointers that I might use in the future. If I ever have to call for help again, I will definitely be requesting Ryan be the one to come!

Review 172 (2024-01-07 - Rating: 5)
Ive had Waterworks out several times and Ive always been impressed by their professionalism.Their customer service reps have been easy to work with when calling for service, and even when I questioned an invoice.The plumbers have always been on time, provided a quote upfront, and frankly much more reasonable prices than the pros who know.

Review 173 (2024-01-16 - Rating: 5)
Jose came to my home to unclog the main drain. He worked nonstop from 11:30am to 5:10pm. Turns out I have more issues with the sewer line. Never the less, I was very impressed with his diligence, knowledge and professionalism. I would highly recommend Waterworks for the dedication I witnessed on that service call.

Review 174 (2024-07-18 - Rating: 5)
The office was friendly and efficient when I called. Our technician identified the problem quickly and was able to get us running within an hour.

Review 175 (2024-02-17 - Rating: 5)
Will White from Waterworks came out to our house on Tuesday 2/13/2024 to snake a shower drain. It was a difficult job because of the drain line routing. Will White worked diligently and was able to clear the drain. Will is a very personable young man and represented Waterworks and himself extremely well. I highly recommend Waterworks. The people who have been to our house over the years are exceptional.

Review 176 (2024-05-28 - Rating: 5)
In addition to doing the intended work Bradley found some existing work with terribly poor workmanship, and he stayed all day to fix it at a fair cost. He discussed how the work would be done and took into account my comments so that there were no other surprises.

Review 177 (2023-10-18 - Rating: 5)
Waterworks has done furnace work here for over 10 years.The techs they send out have always done good system checks.The tech they sent today was Tyler.. he was very professional and knew exactly what to do and check as if hed been here 100 times.As always he went through everything step by step.He was also very polite and has a great personality and was great to have him in the home. Thats important in todays times.

Review 178 (2024-03-12 - Rating: 5)
Cornell and Devante did an amazing job for me. Let me explain I A tenant call me out of the blue saying wants to talk to you. It turned out being one of the other drain cleaning, plumbing companies, a very famous company that we all know that starts with an R and ends with an RThe tenant had called them to clean the sewer line out that was backing up unbeknownst to me. When their tech talk to me he said it would be $683 to snake the line but he would get it out well I was kinda in a bad position because the tenant needed her drain cleaned so begrudgingly I agreed only to have them call me back two hours later later saying they needed to get a jet truck out there and it would be $1100 I said no go home. I’ll make other arrangements and I thought of waterworks Work. Surely they could do a better job than this Well, I was not disappointed the cost to jet my line was less than their original cost andIt turned out after Cornell camera. The line for me, which was included that the other company would have got the clog out if they would’ve just ran more water behindThe professionalism Cornell exhibited was the reason waterworks will do all my work and I will also ask for Cornell if possible.

Review 179 (2024-08-30 - Rating: 5)
Love Waterworks! Called at 8 am and they were here at 1:00- fixed my toilet issue 🙈Nick was friendly and professionally!

Review 180 (2024-02-06 - Rating: 5)
The Waterworks did an AMAZING job replacing our hot water heater!! They even performed extra jobs that we needed around our home-AWESOME company, and I recommend them 100 percent!! Bradley was our technician. He was the BEST!! Huge thanks to him and the team!!!

Review 181 (2024-01-05 - Rating: 4)
We used waterworks twice once for my personal home experience that was amazing. It was fixed price work ,little pricey but sometimes u need peace of mind and reliability compare to saving some dollars .Second time we used for investment property this time it was complicated issue Kevin did best to find the issue and fix it I paid them hourly this time for labor and material extra .Only thing I feel they need improvement is when they charging by hour they should utilize time more efficiently.

Review 182 (2024-04-02 - Rating: 4)
The response and consistent communication made it easy to work with. The repair was quick and done cleanly. It was more expensive than I was expecting but I haven’t called a plumber in many years so am not familiar with costs.

Review 183 (2024-02-07 - Rating: 5)
John did an excellent job. He took the time to explain everything he did to fix the drain problem. He was very knowledgeable and professional. I always use Waterworks for my plumbing issues and John is a perfect example of why thats true.

Review 184 (2023-10-26 - Rating: 5)
When I called initially for a estimate, this was the only plumbing company that would even ballpark one without insisting on a home visit first. Ryan was friendly and professional and had me feeling like I was in good hands from the start. When I called back to schedule and needed service more urgently, he squeezed me in, same day. The team that showed up was friendly and professional also and they did an outstanding job. I heartily recommend them and am keeping their number in my contacts list for future emergencies!