Roto-Rooter Plumbing & Water Cleanup

Located in Columbus, Ohio

Address: 455 Industrial Mile Rd # D4, Columbus, OH 43228, United States

Phone: +1 614-328-4221

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-11 - Rating: 5)
I worked with multiple people starting with Josh and he was a delight to work with. He came and assessed everything and helped me look through my insurance policy and answered all my questions. That same day I was then introduced to Aaron and Taylor who came to do the demolition after Josh came and assessed all the damages. They were knowledgeable and were able to answer all my questions and concerns. Very pleasant to work with! The entire process from start to finish was so organized and structured. I appreciate everyone that I worked with throughout the duration of the project. I will always support Roto rooter business and recommend them to all my family and friends! Truly the kindest and most genuine workers that always will have your best interest in mind.

Review 2 (2024-07-25 - Rating: 5)
It was just after midnight and I reached out to Roto-Rooter after developing a leak when removing and replacing a new shower kit. I had removed the original Delta Valve body attempted to replace with the new Kohler Kit. I had leaks coming from the new connections I made with the new shark bit fittings. I reached out to Roto-Rooter to see if they could help since I had to turn my water off to the house and now this was more of an emergency since my family was going to be home and they needed water. I had an appt requested for the same day which I made online.I was given a window between 11-1pm and Kyle arrived before 9am. After attempting to reset the shark bit fittings through the shower, it was apparent the work needed to be moved towards the other side of the wall. Kyle gave me the breakdown and hourly rate which I agreed to. Due to this being an emergency I was happy to pay what was needed for the work. Kyle went to a local store to get the needing fittings and I unhooked the plumbing from the double vanity and made room for the work.Kyle was able to get the work done in 3 hours so we could have water back in our home. Kyle was very professional during the visit and we appreciate the help the provided.

Review 3 (2024-12-31 - Rating: 5)
Roto rooter came out to check out a clogged drain. Told me I would be contacted within two hours which would have been noon.Never heard anything back but a tech showed up around 6:30pm. Still no call. The tech was great. He covered his shoes so nothing was tracked in on our carpet. He told me what was wrong and what it would cost to fix. He was very professional and took the time to explain what the problem could be.

Review 4 (2024-12-24 - Rating: 5)
We are very happy with our service. Arrived today Christmas Eve and was able to diagnose our problem as full septic. He was very kind and didn’t charge us today and call if we can’t beget situation resolved

Review 5 (2024-12-29 - Rating: 5)
Mike was super helpful and went above and beyond to try and clear the drains so we could get the water out of the basement. It seems to be a city problem but we are super grateful for his help and advice! Customers for life

Review 6 (2024-12-14 - Rating: 5)
Rick did a phenomenal job and worked so efficiently. Our house is very old and predates standardization convenience. He was able to accommodate the houses unique needs!

Review 7 (2024-11-09 - Rating: 5)
Aaron and Taylor were great to work with. They were professional and quick to respond. We had a slight snag and they were quick to correct the issue. I appreciated their dedication and hard work.

Review 8 (2024-09-29 - Rating: 5)
Toto Rooter and the techs were great. I called in to have someone disassemble a sink, garbage disposal, and a dishwasher so I could take out a kitchen sink cabinet. They were able to come the next day and got the job done in a timely abs friendly manner. I felt the pricing was very fair given all factors pertaining to my request.

Review 9 (2024-09-29 - Rating: 5)
Had an issue with my sump pump. Tyler provided great service. Ordered me the parts, recommended the proper repair time frame. Outstanding Ill use them again.

Review 10 (2024-07-18 - Rating: 5)
Nick did a great job understanding what we needed and made sure I understood how our new valve worked! He was punctual and cleaned up any mess he made. Were very pleased with the service we were given.

Review 11 (2024-07-16 - Rating: 5)
I called Roto Rooter to fix leaking kitchen sink. They were able to come the same day! They kept me updated via text of the time that the service person would be at my house.Taylor arrived on time, and was very polite and nice. And, he was great with my furry family. 🐈🐕. He went right to work. Looked at my sink, the pipes, and in the basement. His expertise about the plumbing was excellent! He told me exactly what was wrong and quoted a very reasonable price. He had the parts in his work van. My sink was fixed timely and efficiently. We discussed other plumbing needs in my 1860 home. He referred me to a Water expert, who is going to quote me on an all home filtering system for my water. I told him when he left that I want to request him next time I need work done. However, I suspect all the technicians are good. This is a great company!

Review 12 (2024-12-27 - Rating: 5)
Frederick was very friendly and efficient. Everything is working fine. I will call you again for my plumbing needs. Thank you.

Review 13 (2024-07-22 - Rating: 5)
Noah and Justin came out and took care of my clog in a timely manner. They were quick and efficient. Very nice and explained why the backup had happened. I would definitely recommend them for all your plumbing needs.

Review 14 (2024-12-20 - Rating: 5)
Michael did an excellent job. He was also polite, listened to my concerns & answered my questions. He was VERY professional!

Review 15 (2024-07-15 - Rating: 5)
Travis was extremely professional and knowledgeable about my plumbing problems. He fixed the issue and arranged for a follow up visit. I would hire this company again, since I was very pleased with the service.

Review 16 (2024-10-25 - Rating: 5)
Our toilet was constantly filling with water and Roto-Rooter came out fast and took care of the problem perfectly. Paul was meticulous and left the bathroom cleaner than when he started!

Review 17 (2024-07-23 - Rating: 5)
Rick was very kind - he did not talk down to me and explained things very clearly. He was very efficient and thoughtful. I’m so grateful he was able to fix our problem!

Review 18 (2024-12-17 - Rating: 5)
Michael was very thorough and very good about leaving my house clean!! Took his time and did a fabulous job!! Thank you again!!

Review 19 (2024-09-18 - Rating: 5)
Tyler was great. Fast, knowledgeable, and extremely professional. He turned on my hot water heater and saved us a lot of stress.

Review 20 (2024-07-20 - Rating: 5)
I called and Chris from Roto-Rooter was here in less than 30 minutes. He completely fixed the clog in the kitchen sink, cleaned up and checked all the pipes in the basement to make sure there was no water leaking. He was in and out in less than 30 minutes! Thank you so much for the professional job and promptness to my emergency situation. BEST PLUMBER EVER!!! Thank you for everything! Catherine Hohler

Review 21 (2024-12-08 - Rating: 5)
Stacy came by in a Sunday to unclog our toilet and she was really nice , professional and fast ! Would highly recommend her and this company if you ever need a plumber

Review 22 (2024-07-22 - Rating: 5)
Panic sets in when your drains back up, especially on a Sunday afternoon. Roto-Rooter answered the call with warm and friendly voice and we moved forward. Bright and early this morning Mike came a knocking at my door. He had been here for the same thing last month and went right to the basement to figure out the problem. And that he did. Mike is wonderful and really knows his stuff. Thank you!

Review 23 (2024-06-28 - Rating: 5)
Our technician came the same da I called . Our toilet wasn’t flushing properly. There was a clog further down the line and she was able to fix it quickly. Kind of expensive but worth it. Don’t want toilet water flooding the floor. She was friendly, knowledgeable, and helpful.

Review 24 (2024-07-17 - Rating: 5)
Kolton was Awesome. He explained everything with us along with what we needed. Finished in a timely manner, cleaned up behind himself, he will always be top on the list.I will always trust Roto-Rooter for any other plumbing I need next time.

Review 25 (2025-01-03 - Rating: 5)
The problems was swiftly handled. Thank you, Rick for taking good care of us. The McGuires!

Review 26 (2024-07-14 - Rating: 5)
Tyler was amazing! Very good diagnostic skills! Unfortunately, he did not have the exact parts I needed which could have been solved had the guy who showed up earlier taken pictures like I requested, so Tyler would have had the parts when he arrived.

Review 27 (2024-07-06 - Rating: 4)
I had water in the basement. They came out quickly after I phoned and fixed it. I would give them 5 stars, except the price was pretty high. Even so, it was off hours and the plumber was professional, friendly, and knowledgeable. In an emergency, I was definitely call them again.

Review 28 (2024-08-10 - Rating: 5)
Roto Rooter identified the issue of my obstructed perimeter drainage with a mechanical snake and a cable camera. They also determined where the line was functioning with no need of digging or repairs in that area.Knowing where my issues are allowed me to move ahead with fixing the locations of the compressed 3 PVC line and get it back to operability.

Review 29 (2024-07-15 - Rating: 5)
I called in for a clogged toilet. I was told tat someone would be out with-in 2 hours. I received a text in about 15 minutes that Chad would be to our home in 30 to 45 minutes. He was here during that time and had us taken care of in probably 20 minutes. Chad was friendly, quick and on time. Thanks Roto Rooter.

Review 30 (2024-12-30 - Rating: 5)
Rick was the best tech and I will call him again if I need anything.

Review 31 (2024-07-17 - Rating: 5)
James was AWESOME! Did everything very precisely and cleanly. He was great to deal with. Next time I call Roto Rooter, I am going to personally request him.

Review 32 (2024-07-14 - Rating: 5)
Stacy was amazing!!! She came out within an hour of me calling, and was so knowledgeable about what was going on, how to fix the issue, and what to purchase to let me know in the future if there is water leaking!! Thank you for turning our night around!

Review 33 (2024-07-15 - Rating: 5)
Amazing service! We had a major plumbing issue with water going everywhere. Roto Rooter sent someone with minutes to help. The cost was reasonable and the service was outstanding.

Review 34 (2024-12-03 - Rating: 5)
Late night emergency call. Came quickly and resolved issue. Returned next day to double check all work done

Review 35 (2024-07-15 - Rating: 5)
The service provider arrived in a timely manner, made an assessment of the situation, explained our options and after receiving my approval corrected the problem.We are very pleased with the service delivered.

Review 36 (2024-01-31 - Rating: 5)
Chad was very helpful! We had an emergency issue and he came in and knew exactly what needed done. After problem solving and a good amount of time and effort he got it all fixed up for us. He did a very clean job considering it wasn’t the cleanest of jobs. Big thank you to him for the great customer service! 10/10 would recommend

Review 37 (2024-07-23 - Rating: 5)
Richard came out and quickly assessed the situation, let me know of potential sources of the issue, and provided quotes. He was super friendly, knowledgeable, and friendly.

Review 38 (2024-07-23 - Rating: 5)
Loved my experience with roto rooter they were very fast and proficient with their work , explained everything to me step by step because I have no idea how this stuff works of course.

Review 39 (2024-08-25 - Rating: 5)
Dave was great. He was here within 2 hours of calling. Super friendly. Definitely will recommend Roto-Rooter. 👌

Review 40 (2024-07-15 - Rating: 5)
I think they did a fantastic job. They came out same day and fixed my problem. He went above and beyond to fix the problem. I highly recommend them.

Review 41 (2023-10-02 - Rating: 5)
David was amazing! So fast in arriving on time. He was very thorough when looking at my entire house for issues. He fixed my hot water heater that day and 3 hours under estimated time! He did a great job! He educated me on proper maintenance so I wouldn’t have issues in the future. He got the city to get the permits right away for the main water valve shut off and got the main pipe fixed asap. I can’t say enough about how positive my experience was! I will use roto rotor and Dave for all future plumbing repairs!

Review 42 (2024-07-19 - Rating: 5)
RotoRooter sent someone out to look at my garbage disposal within an hour of my call. The technician was polite and friendly and diagnosed my problem quickly.

Review 43 (2024-06-11 - Rating: 5)
Our technician, Shawn was knowledgeable, professional, and offered valuable advice for the long-term care of our plumbing. Id highly recommend Roto-Rooter, and in particular Shawn to anyone that needs plumbing service.

Review 44 (2024-07-18 - Rating: 5)
They showed up the day I called them and cleaned out our drain line from the downspouts and sump pumps to the street. Good work. Reasonable prices.

Review 45 (2024-07-12 - Rating: 5)
Beau Shull with Roto-Rooter was very professional and knowledgeable about the plumbing issues we were having. He was able to address what we needed right away.

Review 46 (2024-01-31 - Rating: 5)
Rick took excellent care of us!He came the night of our issue, gave it 24 hours to determine what escalated measures were needed, and completed the task with professionalism and efficiency.Ill be recommending him to any friends and family that have issues. Thanks again!

Review 47 (2024-07-21 - Rating: 5)
Emmanuel diagnosed my toilet problems and fixed them quickly, very personable as well. Next plumbing disaster will definitely call Roto-Rooter!

Review 48 (2023-09-06 - Rating: 5)
Dave was amazing! He was able to come out earlier than originally scheduled and provided top -notch service each step of the way. The part needed wasnt going to be in stock timely but he called and found the part, immediately went to pick it up and came back for repair all in the same afternoon. He quickly made the repair, offered guidance for the water heater removal, and went out of his way to make the whole process smooth and comfortable. We will be directly calling him from now on for any issues. Best customer service received...ever.

Review 49 (2024-01-30 - Rating: 5)
Great service and friendly employees. My sink was leaking and within 24 hours they had sent someone out to fix my problem. They even carried the exact garbage disposal I needed to be replaced so the repair was quick and efficient. There was no mess to clean up and he even took the time to talk to me about other plumbing issues I had concerns about. He was knowledgeable, sincere and I felt like I could trust him to get the job done. ✅

Review 50 (2024-07-20 - Rating: 5)
Nicholas was amazing, very friendly, and efficient at his job, can not stress the relief felt when he solved water leaking into my basement ceiling!!

Review 51 (2024-01-22 - Rating: 5)
Service tech Jovani G. was awesome. He was friendly, professional, and very efficient. He had my main line clear in no time flat and that was on a very old and difficult drain clean out to access and to get around a 90 degree bend in the old pipes. Would highly recommend as I have tried other companies and they are not nearly as fast and professional and great to work with. Thank you!!!

Review 52 (2023-11-11 - Rating: 5)
I scheduled a service over night and then called and moved the time up to sooner and they were able to accommodate the move. We installes new hot water tank and still had no to very little hot water coming out of the spigots. Nick (2496) came out and was great. Turns out that the valve on my hot water tank wasnt turned completely on and he turned it on. Then showed where a small place of pipe that needs replaced. He did it quickly and did a great job. The price he quoted and final price was really close to each other.

Review 53 (2024-07-20 - Rating: 5)
Bobby was very professional, informative, and was willing to stay until 1130 at night to help fix my plumbing issues. I greatly appreciate it.

Review 54 (2024-01-23 - Rating: 5)
10 out of 10 experience today. My drain in the basement was backing up and needed it to be snaked immediately. Called Roto Rooter and I had someone show up within 30 minutes same day. DeSean was awesome too and made me laugh. He was able to clear the drain and gave me advice on how to prevent it from happening again. Pricing was very reasonable too. Could not be happier, thanks so much.

Review 55 (2024-07-08 - Rating: 5)
Repaired a stopped drain in the lavatory within hours of our call and just two days before the 4th of July Holiday party. Everyone else we called said it would be a week out.

Review 56 (2024-01-29 - Rating: 5)
At 1:32am Christmas morning I got an alert from my alarm system that there was water in the basement. I went down and sure enough the pressure valve on my hot water tank had tripped. The tank was still functioning but there was water leaking from the input line and it was weeping around the top.I called Roto-Rooter later that morning. I told the representative what had happened but that it was not an emergency requiring immediate attention so she said she would have a technician out the following morning by 11:00am. A little after 10:00am the next day Richard contacted me to confirm the appointment and to let me know he was on the way. He diagnosed the problem. Went over everything with me and we both agreed the tank needed replaced. The tank was not that old but of course I couldnt find the paperwork. Richard went above and beyond looking up the manufacturer date and then contacted the manufacturer to check the status of any warranty. He gave them all of the information including serial number of the tank and it was determined that the warranty had expired.Richard started making calls to find a supplier with a replacement tank in stock for immediate pickup and then drove somewhere in the city and picked one up. He spent the afternoon wrestling the old tank out and getting the new tank in place and hooked up. I was impressed that he managed to do what I would have thought was a two-man job by himself. He waited long enough to make sure that that everything was working correctly and even left his card and cell phone number with instructions to call me if anything goes wrong or if you have any questions.. That kind of service is becoming extremely rare and I hope Roto-Rooter knows what an absolute gem they have with Richard.Overall, I would give the overall experience a well-deserved five stars.

Review 57 (2023-11-22 - Rating: 5)
Stacy was incredibly knowledgeable and helpful in explaining what was going on. She was also very honest about her thoughts on what was causing the issue as opposed to some plumbers who might cut into the wall first to find an issue. She did tons of tests before this in order to make sure we weren’t being charged needlessly. We will definitely be calling her for help again with any future issues!

Review 58 (2023-11-27 - Rating: 5)
Today I had an emergency and from my first call to Rotor Rooter there was nothing but reassurance that they could help! They gave me an expected time to arrive and even called once to say they were running behind. When they showed up I explained my issues and once again I felt they would get things taken care of. Nathaniel and Rick were my technicians. They were polite, explained what they would do, we discussed the cost beforehand to be sure I was comfortable, and they began their work. Afterwards they explained the problem and how they fixed it. They also cleaned up. I will always use this company going forward. A million thanks to you! Sincerely, Barb Alenik

Review 59 (2024-01-29 - Rating: 5)
Shawn arrived punctually and was polite and cheerful. He quickly got set up and cleared out the blockage to the main sewer line. Great service and dependable results!

Review 60 (2024-03-27 - Rating: 5)
Justin did a fantastic job with our basement. He went above and beyond through this entire experience. He really took the time to walk me through step by step how the process was going to go. And he was there through the completion. Patricia Moore

Review 61 (2023-11-23 - Rating: 5)
Had a bathroom emergency around noon on Thanksgiving day. I spent all of 5 mins on the phone to set a same-day appointment. They showed up right on time & took care of our issue in all of 15 mins after arriving. Technician was super friendly & helpful. We even got a nice discount for donating towards their food drive. Very reasonable price, especially considering it’s a holiday & we scheduled same-day. Will definitely use again if ever needed!

Review 62 (2023-10-24 - Rating: 5)
I had a issue with my bathtub stopper. I called roto rooter and they were eager to earn my business and immediately set me up with an immediate appointment. They really wanted to work me in and get me taken care of. There was a guy at my house an hour and a half later. And in between waiting they called me to let me know they were waiting for a technician to get freed up. He came, put on shoe covers, and resolved my issue quickly!. He was nice, friendly and solved my issue fast. Thanks Bobby and thanks Roto Rooter for your help! I will definitely call you back for any future plumbing needs.

Review 63 (2023-10-30 - Rating: 5)
Stacy the plumber was incredible. She explained in detail the issue of the toilet leak, how it was going to get fix and updated me as repairs went on. Michael came out and did estimates on restoration repairs. He was so courteous and kind to us. I couldn’t have asked for a better team. Thank you both for taking care of my family, Phonephet.

Review 64 (2024-07-22 - Rating: 5)
Here in 15 mins! Did his job professional and helped me understand the issue.Mike is a good man! Give that man a raise!

Review 65 (2024-02-01 - Rating: 5)
Friendly competent serviceman answered all my questions and completed the installation of my sump pump with battery backup quickly. Cleaned up after his work as well. Very pleased with the service.

Review 66 (2023-11-27 - Rating: 5)
Stacy was wonderful. Very professional and friendly. Explained everything she was doing. Even though it wa late, she took her time to make sure the kob was done correctly. I would definitely us this tech again! New hot water tank. And finally got to get my shower tonight! Thank you Stacy. job well done!

Review 67 (2023-12-20 - Rating: 5)
The service Technician Noah came to my home friendly and was very clean and caring about maintaining cleanliness threw out our home and wasted no time getting started on the sewer blockage . He answered all our questions and went into great detail explaining the job task and our options to resolve the sewer blockage. We was well please with the work he had done in our home . Thank you Paul Moss home owner

Review 68 (2024-01-25 - Rating: 5)
The pipe that lead to outside for the sump pump decided to do an impression of Old Faithful. To be fair, it was a good impression. The downside is it ruined pretty much everything we had in the basement. I called in a moment of literal panic (including yelling an explicit word or two as Old Faithful erupted again much to my chagrin) and the service was overall pretty prompt. The pricing was fair and professional. The gentlemen who serviced my wannabe guiser were understanding and helpful. 10/10 - would recommend

Review 69 (2024-01-24 - Rating: 5)
Roto-Rooter came out very quickly today to take care of our issue. Dave was the technician and he was great. Explained what needed to be done and then made it happen.

Review 70 (2023-10-18 - Rating: 5)
I needed an ASAP bathroom toilet leak professional. I called Roto Rooter at 9:40a and the guys were at my door before 11a!! That’s fast and now my bathroom is quiet and it’s not even 1p!! Great job guys! Keep up the great work. Thank you

Review 71 (2023-11-26 - Rating: 5)
Fast Fantastic service on a Sunday.Trevor F. was personable and professional. He fixed our issues in minutes. Trevor represented this company very well. Definitely will use again and also recommend this company and Trevor.

Review 72 (2024-01-03 - Rating: 5)
My husband was out of town and our toilet decided to stop working. We only have the one so I was stressed about trying to figure out what the problem was. I called Roto Rooter and Rick came over and spent time thoroughly examining the areas that were possibly the source of the problem. There was leaking water in the basement as well and he was able to see it was coming from the toilet and pipes. He knew exactly what was wrong and was able to fix it after only a few minutes of working on it. Cleared the clog in my toilet. I had no idea a clog could cause so much trouble. He fixed it and I now have a working toilet again and can relax a little. My husband will also be relieved everything is working and to know Rick did a great job. Thank you so much Rick!

Review 73 (2024-07-14 - Rating: 5)
Very friendly, professional and efficient. Got my bathrooms working again in a few minutes and came out the same day I called.

Review 74 (2024-01-29 - Rating: 4)
Manny did great work and was friendly. The only reason its not five stars is because it was expensive even though it was the average for that type of work. Everything just costs more than you hope it will. but as far as the service, it was excellent.

Review 75 (2024-01-25 - Rating: 5)
Absolutely amazing experience with Stacy. I saved her information and sent it out to every house owner I know. It was incredibly refreshing for someone to explain their thought process to me and seem genuine in wanting to help and educate.

Review 76 (2023-10-07 - Rating: 5)
Chad was great! He was quick, honest, professional and friendly. We are very pleased with his service. Our drain is clear and working perfectly now- thank you!!!

Review 77 (2023-10-05 - Rating: 5)
Very please with Chad who cleaned out the grease in the drain pipe. He was very professional and leggy everything neat and clean. Certainly would ask for him when I need to call Roto-Rooter! Thanks for good service

Review 78 (2023-10-04 - Rating: 5)
Dave McEndree is one of the best and most consistent plumbers I have had the pleasure of working with.I always ask for him by name because he proves to be honest and candid in his assessment of the problem.He does the work and ensure its done correctly before leaving the job site.I appreciate his professionalism!

Review 79 (2024-01-25 - Rating: 5)
I’ve been at my address 40 years this year! I had a problem with my water pipes freezing to my washing machine. I have had multiple plumbing companies here (all men) to help with this problem. Roto-Rooter sent a very smart woman to help with this problem. She literally was here 15 minutes and informed me what had to be done. I need an HVAC company not a plumber. Her honesty was so refreshing! With employees like her, I will most definitely calling them with all my future plumbing concerns!! Refreshing!!

Review 80 (2024-05-11 - Rating: 5)
Came on time each morning, communicated well what they were doing, cleaned up area after they were finished, completed project as expected (3 days). Offered various financing options (project was expensive but necessary).

Review 81 (2025-01-03 - Rating: 5)
Did an excellent job in tough conditions! Best plumber we ever had to work here

Review 82 (2023-11-18 - Rating: 5)
Tony was a very friendly expert plumber who fully resolved three longstanding plumbing issues for us, unclogging a vanity sink drain, repairing a malfunctioning toilet, and snaking a toilet drain. He diagnosed the problems, laid out our options, and went to work quickly and efficiently, obtaining the parts, completing the repairs and then making additional adjustments until everything was functioning perfectly. We were also happy to donate canned goods to Roto-Rooter’s annual holiday season food drive in exchange for a $75 discount coupon. We highly recommend Tony and Roto-Rooter.

Review 83 (2023-11-21 - Rating: 5)
We had an issue with our kitchen faucet this evening and Robert (Bobby) came out and replaced the faucet and valves quickly. We appreciate the quick turnaround, especially at this time of day. So thank you Robert and team!

Review 84 (2023-11-22 - Rating: 5)
Fast and friendly service when we had a line break the day before Thanksgiving.Technician was knowledgeable and helpful. He gave us options and suggestions without ever being pushy or trying to upsellHighly recommend

Review 85 (2024-04-17 - Rating: 5)
Called and they were out at 8 AM the next morning. Issue was diagnosed and all taken care of in a timely matter. Sean, Fred, Justin all experts,and educated me. Answered all my questions.

Review 86 (2024-01-29 - Rating: 5)
We needed some help after the latest storm we noticed our sump pump was running non stop so I went outside to find the main street pipe was clogged and water was gushing out of the foundation drains. I called a few local companies and quickly learned they charged extra for Sunday work. So I called Roto-Rooter and got on the schedule. Colton showed up and spent time sharing his opinion of the situation. We quickly agreed that the drain was blocked and needed root-rooted. Colton was thorough and ran the machine several times until the water began to flow again. Colton is a great ambassador for Roto-Rooter and I will be sure to call you again hopefully not for the same reason. Someone give this guy a raise! Thanks Colton! A+

Review 87 (2023-11-01 - Rating: 5)
We contacted Roto-Rooter for a repair with our garbage disposal line and they sent over Brandin. He was unbelievably amazing!! Quick, Efficient, and Professional! Highly recommend!

Review 88 (2024-01-30 - Rating: 4)
My tech did a great job. My only complaint is the price. Yikes! They charge a flat rate. The upside is they guarantee their work for 6 months.

Review 89 (2023-01-26 - Rating: 5)
Today we realized we had no idea how to install a sink after our counters were installed. So we were in a panic because our main water was shut off and if we didn’t get someone out ASAP to fix it we were not going to have running water until someone could. Dave and Mike showed up within an hour of calling and gave a quote within 5 minutes of being here. They were incredibly professional and helpful and installed the sink, cleaned up the mess from the counter installation, tested to make sure there were no leaks, turned the water back on and did it all with a smile! I truly appreciated their amazing attitude, professionalism and prompt service! Mike said that Dave is the wizard and I wholeheartedly agree! Thank you so much!!

Review 90 (2024-03-22 - Rating: 5)
I called Roto-Rooter on an extreme emergency basis late on a Friday evening. Help arrived at my home within 45 minutes and solved the problem!! Root- Router is fantastic!!!!

Review 91 (2024-01-31 - Rating: 5)
Chad did a great job of sticking with a hard service call until our blockage was cleared. His knowledge of older systems and perseverance with obstacles is what made the difference for us. If you call roto-rooter, request Chad.

Review 92 (2024-02-01 - Rating: 5)
Our Roto-Rooter technician was on time, professional, thorough and efficient. We needed the job done ASAP, and he certainly delivered. Thank you!

Review 93 (2023-12-28 - Rating: 5)
Rick was fantastic, he quickly diagnosed the problem and provided the right solution. Top notch results, we were very happy with your service this morning.

Review 94 (2023-11-18 - Rating: 5)
Just went through hell- our main sewer line got clogged and our drain in basement started overflowing with sewage- the worst part, since we’re in a shared condo building anytime someone else used water it came out on our side. We called late at night and rotorooter came to the rescue early in the morning and were professional, kind, and quick and getting our situation handled. A second person arrived to deal with the water damage and quickly worked with our insurance to handle everything. What a relief. Wonderful experience all around

Review 95 (2023-11-23 - Rating: 5)
Andrew came during Thanksgiving and save the day! He was kind and took his time to find what was clogging our sink....which was sludge. We appreciate him coming out during the holiday. He is the ultimate professional!

Review 96 (2023-10-10 - Rating: 5)
Melinda was excellent in solving our plumbing issues! I was expecting someone to come out and assess and then have to come back to perform the work, but Melinda was able to assess the problem, know what needed to be done to fix it, and fixed it within an hour and a half or so! I was also excited that the price ended up being lower than quoted for the work. Definitely recommend Roto Rooter and Melinda!

Review 97 (2022-11-19 - Rating: 4)
I had a plumbing issue and Roto Rooter was extremely responsive and came out the same day. Bobby was the plumber who came out and he was excellent! Very professional, knowledgeable, excellent communication skills, and performed high quality work while keeping me informed during the entire process.The only negative is the service was extremely expensive and a lot more than I had anticipated. The final total was almost $300 more than what I was told when he surveyed the situation.The work was excellent as was the quality and communication. I will likely look for another plumbing company in the future only because of the cost.

Review 98 (2023-06-18 - Rating: 5)
We had a block in our main sewer line and called at 11 pm on a Saturday night. We were able to schedule an appt for the next morning at no extra cost for the emergency call. Michael came out around 9 am the next morning and fixed the situation. He was very professional and incredibly helpful. A camera was even scheduled for later that day to ensure the blockage was fixed. We were so happy with the service we received and we will absolutely being calling Roto Rooter again if we need any plumbing services.

Review 99 (2023-10-20 - Rating: 5)
Was having some water restoration done on on a busted water pipe in our master bath. On top of that, needed a new water heater during the drying process. Nick was out that evening, priced out a replacement and install, and was here the following morning to install. Very nice guy, and very sympathetic to our current problems. Thanks Nick.

Review 100 (2023-11-24 - Rating: 5)
Scheduling with the call center needs work. Our provider, Nick, once he was dispatched was excellent. Accessed the problem and was finished in less than a half an hour. Very personable.

Review 101 (2023-11-15 - Rating: 5)
Yesterday, Woody installed a shower control valve at my apt.He had to repair many sub standard maintenance repairs done before, behind my shower surround.I was very impressed with his level of expertise,and dedication also my apt was left swept up and no mess afterwards. Thank you Woody for being you!! And Thank You Roto Rooter

Review 102 (2024-07-20 - Rating: 5)
Great service and very fast. Travis saved my birthday party!!

Review 103 (2024-07-18 - Rating: 5)
James kept me up to date as he worked on getting parts and what was going on with the issue. Thanks!

Review 104 (2023-10-04 - Rating: 5)
Our technician, Nick, saved the day with his excellent customer service and professionalism. He unclogged our drain in a quick and efficient manner, and I would definitely hire him again for any future plumbing needs.

Review 105 (2023-06-04 - Rating: 5)
Reggie came out immediately to diagnose our water heater and unfortunately it had seen better days. We needed a new one and the next day he went and got it from Lowe’s himself, brought it to us, installed it, and disposed of the old one. He even gave us a couple different discounts! Reggie was very professional and easy to talk to. It can be awkward when a stranger is working on something in your home, but Reggie made us feel like we already knew him. Thanks for all your hard work!

Review 106 (2023-12-19 - Rating: 5)
Quick response time. Richard Meadows was our service technician. He was professional, knowledgeable, courteous, and efficient. Would definitely hire again!

Review 107 (2023-11-23 - Rating: 5)
Andrew was the ultimate professional. He walked up through step by step what he was doing and explained what he was doing to fix our clogged sink. Would definitely recommend him to other people.

Review 108 (2024-07-21 - Rating: 5)
Stacy was amazing!! She got it fixed within minutes, was kind and professional!

Review 109 (2023-10-19 - Rating: 5)
Nick showed up way earlier than my predicted time for same day service! He was polite, professional and able to get the job done. Thanks again

Review 110 (2023-12-08 - Rating: 5)
Was a little frustrating at first because plumbers kept getting sent out after i paid, because the issue was still happening. They kept sending plumbers out without the proper machines so it was a unnecessary wait but overall the issue did get fixed, so for that i am grateful that they did rectify it.

Review 111 (2023-11-22 - Rating: 5)
Our technician, Brandin, was very efficient, knowledgeable and professional. Our sump pump went out the day before the holidays and he was here within 30 minutes of us calling him.

Review 112 (2024-07-19 - Rating: 5)
Chad came to my house he was excellent. he did a spectacular job.

Review 113 (2024-02-02 - Rating: 5)
I cant put into words how professional the Roto Rooter team is with dealing with water in our basement. They took a very stressful situation and eased our anxiety.. Thank you so much Q (for the cleanup) and Dave and his team for the follow up.

Review 114 (2023-10-20 - Rating: 5)
Explained water tank issue to Manny, gave me a quote... waited for part to come in (which was same day), Manny came back and fixed the issue. He was so professional and quick! Same day! Greatly appreciated!

Review 115 (2022-10-09 - Rating: 5)
The technicians were on time, communicated what they were doing and what next steps needed to occur to fix the problem. They arranged for a sewer inspection via camera and then came back next day themselves to do the work. They did a great job. Cleaned up really well and were great to work with - I would recommend the Brandon and Brandon crew!

Review 116 (2023-10-15 - Rating: 5)
Stacy came out at 7pm on a Sunday night to fix my emergency toilet issue. I called and within 30 minutes she was here and had it done and fixed in an hour. Great experience.

Review 117 (2024-07-22 - Rating: 5)
Stacy was very professional and came out late Sunday night to resolve the situation. Very much appreciated.

Review 118 (2020-09-15 - Rating: 5)
First of all the serviceman responded shortly after I called, so response time was very quick. He assessed the problem and explained my options for a solution. It was obvious that he knew what he was talking about and was experienced. Before suggesting an expensive repair he began taking a more detailed look at all the connections and discovered a very easy quick fix. The drain pipe was simply clogged with several rags that he removed from the pipe which immediately fixed the problem. Had he not investigated and just charged me for a more expensive service that wasnt needed I would have never known. I said it was so refreshing to have an honest repairman who was knowledgeable and experienced answer my call. Then to be even more thorough he checked the sump pump in the basement along with the gutter drains to make sure everything was working properly before he left. I was shocked how inexpensive this service was when I got the bill. Thank you!! You saved me a lot of money in foundation and basement repairs by fixing a perfectly good system that was just clogged at the end. I will not hesitate to call again if I need help thats for sure.

Review 119 (2023-10-14 - Rating: 5)
Seth was super helpful and answered all the questions I had. He was very friendly and kept me up to speed on the situation as it progressed. Very happy with his service.

Review 120 (2020-06-20 - Rating: 5)
Bobby G. arrived promptly, was extraordinarily courteous, efficient and got the job done. Excellent and professional effort. He took care to clean the surroundings and leave everything as the way it was when he arrived. He also did a wonderful job educating me on some of the finer details as well. Would highly recommend and will use their services again if I ever need them.

Review 121 (2024-01-24 - Rating: 5)
Service tech, Rick, explained everything to me completely. He gave me an expected timetable to do repair and cleaned up after he was through. Great job!

Review 122 (2022-06-13 - Rating: 5)
I met with Service Tech Brandin and Excavation Field Supervisor Travis. Both thoroughly explained the situation and work to be performed, and were able to answer all of my questions. They were upfront about pricing, only charged for the work that could be completed today, and were able to promptly schedule everything else. So far, this company has provided much better service and more reasonable estimates than the companies I have worked with in the past. I look forward to having this work completed and will update my review at that time.

Review 123 (2022-05-13 - Rating: 5)
Nicole and Jordan were professional, thorough and efficient. They explained everything they were doing and were also very polite and friendly. I’ll be a coming back toRoto rooter again if I need any plumbing support!Dispatch communication wasn’t the greatest but that had nothing to do with the service we received.

Review 124 (2023-03-26 - Rating: 5)
Sump pump failed overnight during a rainstorm and Roto-Rooter was able to come out same day and get it replaced. Both techs were friendly and professional. The cost was a bit more than I would have liked but you pay a premium for quick and professional repairs.

Review 125 (2024-01-22 - Rating: 5)
We had to wait a few days to get our sump pump emergency resolved, but Brandin was quick and professional when he could make it out. No issues

Review 126 (2024-02-23 - Rating: 5)
Shawn was the most honest, efficient, dedicated professional! Greatly impressed- great attention to cleanliness and highly observant. Got right to the ROOT of the problem!

Review 127 (2023-10-03 - Rating: 5)
Asked for an appointment on Monday and received a call to set a time for service. The plumber was on time and explained what needed to be done. Fortunately he fixed the problem by tightening a screw. He explained what I might need to fix in the future. He left his card with me for any future repairs.

Review 128 (2023-12-20 - Rating: 5)
Richard from Roto-Rooter was professional and quick to diagnose our plumbing issue. I was impressed when he walked me through our issue and how he’d correct it. I highly recommend Roto-Rooter and Richard!

Review 129 (2022-05-07 - Rating: 5)
John was fantastic! He was polite, professional and experienced. He explained everything about the process from the estimate, the work to be done, and explained what he was doing while he worked. Things were done well and quickly. From phone call to payment, the experience was commendable.

Review 130 (2023-10-30 - Rating: 5)
All I can say is Stacy is amazing, great job. Josh and the two young men that came before Stacy were very nice. Rota Rooter should be very proud of Stacy.

Review 131 (2024-01-27 - Rating: 5)
The plumber was awesome. Very friendly worked hard and fast , he was great , we will always use root rooter in the future if needed , thank you Tito rooter !😅

Review 132 (2023-11-18 - Rating: 5)
Chad was very professional and experienced. I am grateful he is such friendly and welcoming person. He is the perfect employee. Thank you!

Review 133 (2024-01-26 - Rating: 5)
Michael was great to work with! Both professional and personable, he did everything he could to get to the bottom of a very stubborn and elusive blockage in our drain.

Review 134 (2024-01-26 - Rating: 5)
We had Joshua out to unclog our drain and he was very timely and professional. He was quick to diagnose the problem and was very personable. I would recommend their services

Review 135 (2022-07-01 - Rating: 5)
Great company! They always have taken care of us on time and get everything done very efficiently. They are the go-to company for plumbing issues. Their tech Steve is amazing. He is very good at what he does and hes very informative as well.

Review 136 (2023-07-04 - Rating: 5)
Dave was quick to get to the house and had the sump pump replaced and running in a flash!

Review 137 (2023-11-22 - Rating: 5)
Same day service! Technician - Chad Williams was excellent. Explained all the options, cost and steps! Very excellent service. Highly recommend!

Review 138 (2023-11-25 - Rating: 5)
Trevor arrived quickly and figured out the problem immediately! Fixed disposal, cleaned up and explained everything. Will def call on them again! Very happy!

Review 139 (2023-03-18 - Rating: 5)
Recently had a shower leak that went down into our kitchen. Everyone was extremely quick to respond and helpful. They have came everyday to check equipment and working hard to get my floor/ceiling dry. They even got me a first aid kit when I accidentally cut my finger while they were at my house! Second time using this company and definitely will for any other water related issues.

Review 140 (2023-12-21 - Rating: 5)
They responded quickly and serviceman, I believe is name was Rick, was the best!!Very professional and polite. I give him 5 stars for sure!!!!Deb Thomas

Review 141 (2020-09-17 - Rating: 5)
My husband called this morning and Roto-Rooter was here within an hour. John Gleason (tech #1482) was so great! He was very professional and was able to unjam our garbage disposal in a timely manner. He also cleaned up very well when he was done! We are very happy with the service we received! Thank you!

Review 142 (2022-12-22 - Rating: 5)
I called Roto Rooter after a DIY went very wrong. Robert and Jonathan arrived within an hour. They were polite, explained everything that they were doing and, most importantly, fixed my shower faucet very quickly. I cant say enough about them - they saved my weekend :)

Review 143 (2021-01-15 - Rating: 5)
Trevor was very professional, polite and friendly. He explained what he was going to do and why. Allowed me to ask questions and answered them so that I understood his reasoning. The response time with Roto-Rooter was also quick and appreciated. I will definitely call them again if I have plumbing issues. I highly recommend them to anyone who needs plumbing services.

Review 144 (2024-12-14 - Rating: 5)
Shawn was very professional and pleasant and fixed my issue quickly. Highly recommend.

Review 145 (2023-01-23 - Rating: 5)
Very friendly dispatcher, friendly and knowledgeable contractor. Thoroughly explained the problem and offered appropriate solutions. Work was completed immediately and neatly. Would definitely recommend Dave for future projects.

Review 146 (2023-10-21 - Rating: 5)
Nathan H. The tech that came out was professional and kind. It was after 9pm when he arrived but he was still patient and answered all of my questions. I appreciate Nathan and roto rooter for finally clearing my main drain after failed attempts by others!

Review 147 (2022-07-01 - Rating: 5)
I was very fortunate to have Shawn , Ryan and Jerry (I forgot the new hires name) however all of them were extremely professional and friendly while they provided excellent customer service and work. My disaster was eliminated quickly and a solution was provided as well as future preventative maintenance tips. Thank you Shawn , Ryan and your team!Will C

Review 148 (2024-03-27 - Rating: 5)
Noah, our Roto-Rooter technician, was on time, professional and explained everything to me. Talked about possible upcoming solutions should problem arise again.Thanks again Noah!

Review 149 (2024-03-01 - Rating: 5)
I already responded to this. Excellent service. The repairman sent here was amazingly kind, compassionate and professional. Excellent employee, keep him!

Review 150 (2023-09-28 - Rating: 5)
Beau Shul was very professional and cared about my needs. He really helped me. Andrew rodgers was very good at explaining my water leak. Both guys were great.

Review 151 (2023-10-09 - Rating: 5)
Had a sewer backup in the basement on Sunday night. Michael came out early the next morning and fixed it for us. Great service and wasn’t crazy expensive either. Thank you!

Review 152 (2022-12-05 - Rating: 5)
Dave was extremely professional and knowledgeable, he was able to fix our defective toilet very quickly. We’re very satisfied with the service and plan to call Roto Rooter for any future issues we encounter.

Review 153 (2024-01-27 - Rating: 5)
Tyler was personable,professional, and took care of my sump pump problem efficiently.I am happy with the results,and wont hesitate to call RotoRooter for any and all plumbing problems.Way to go,Tyler!

Review 154 (2023-10-31 - Rating: 5)
Reggie was extremely nice and professional. He worked hard to make sure everything was working correctly and there were no leaks. Great service.

Review 155 (2024-06-18 - Rating: 5)
Got the job done fast and didnt ruin my wallet! Shawn did a great job!

Review 156 (2024-01-31 - Rating: 5)
Shawn was extremely helpful, my house is old & oddly configured. Shawn did a great job of troubleshooting the issue & figuring out the best way to help.

Review 157 (2024-01-30 - Rating: 5)
Nicholus was great. I had been having problems with my garbage disposal and master bedroom toilet and he fix it right away. He was very professional.

Review 158 (2024-01-26 - Rating: 5)
Taylor was quick, personable, professional and clearly explained the problem at hand, the options available to us and gave good recommendations. I highly recommend Taylor and Roto-Rooter

Review 159 (2023-10-06 - Rating: 5)
Joshua was awesome - my husband was gone and I had to deal with this - he worked hard and made sure he was telling me what he was doing. Highly recommend him -very professional

Review 160 (2022-07-08 - Rating: 5)
After our basement flooded,the assessment guy Nathan was great, prompt, friendly and very detailed and walked us thru our options. They gave a followup callback even though i had other options. Luther came next for the estimate. He was a caring & professional and he won me over & ended up doing the job. Quick, thorough and helped me move some things back in place. That young man deserves all the accolades and a big fat raise! ⭐⭐⭐⭐⭐!! If youre in Cols, O ask for LutherS.W in Columbus,Oh

Review 161 (2022-11-08 - Rating: 5)
Bobby was great, very professional and did a nice job! He was early which was excellent! We highly recommend this company they do great work everytime! This is the third time we have used them for different repairs!

Review 162 (2023-07-12 - Rating: 5)
Had a great experience with Roto Rooter today. Better than our last plumber experience with Waterworks, friendly and professional techs who got us sorted out and our plumbing fixed.

Review 163 (2020-06-12 - Rating: 5)
Nathan was very professional. He was very thorough in his performance. I would in fact request him again. He is very polite and made sure the job was completely done. In fact, my wife was here while I was at work. He made her feel very comfortable and was very informative. I highly recommend Roto-Rooter, especially because of Nathans hard work and customer service. Thank you Nathan!

Review 164 (2023-10-28 - Rating: 5)
Seth Cline was an incredibly professional and helpful plumber, and he did everything he could to help me with my backed up toilet. I would recommend Seth to anyone going through this company for plumbing needs.

Review 165 (2023-10-30 - Rating: 5)
Joshua was very professional and thoroughly explained why my basement drain was getting backed up and how to fix it. As a first time home owner, I was very nervous but Joshua did a great job.

Review 166 (2024-01-26 - Rating: 5)
Trevor did a wonderful job repairing my bathroom faucet and replacing my shut-off valves. I would gladly use his services again.

Review 167 (2024-07-18 - Rating: 5)
There was some confusion as to wear the issue was but Chad and Christian were very patient and professional!

Review 168 (2024-07-14 - Rating: 5)
Christopher did a great job. Very personable and helpful

Review 169 (2022-05-20 - Rating: 5)
Nicole, the technician who performed the repair was absolutely amazing. She was very knowledgeable, friendly and willing to talk about the repair she performed. I intend to ask for her every time we need plumbing work done. I’ve never had a better experience with a contractor and I will recommend this contractor again and tell folks to ask for Nicole!!

Review 170 (2022-05-14 - Rating: 5)
Outside spigot burst and flooded basement. Dave came out quickly to repair it. He was great to work with! Very knowledgeable and efficient. Even gave me tips on the outdoor faucet and properly winterizing to prevent such issues in future. Would call again for any future needs!

Review 171 (2022-01-02 - Rating: 5)
Chris B was awesome. Very thorough, spent a lot of time investigating my property to really get a good sense of what happened, gave great recommendations and I trusted his opinion. He replaced our sump pump. Excellent job, he was great.

Review 172 (2023-10-11 - Rating: 5)
Technician who installed my water heater was very professional and did an excellent job. The team,that followed with the mold abatement were hard working ANF professional.

Review 173 (2023-10-27 - Rating: 5)
Chad was knowledgeable, friendly, and polite. He explained the procedure and answered by questions. Great job. Good use of time. Would highly recommend service. Thank you!

Review 174 (2022-06-21 - Rating: 4)
Nathan was professional and friendly and when entering our home he immediately placed on his shoe coverings. Nathan explained all potential issues and the costs associated before performing the work. I would have given five stars, but because the company had me scheduled for the previous day, and never showed even after they called to let me know they were still coming. We sat around all day on our day off for nothing to finally receive a call at 8:30 PM that they were not coming and there was no courtesy discount offered for the inconvenience.

Review 175 (2022-12-27 - Rating: 5)
I worked with Bobby and we had an issue where the water company had to turn off our water at the street. I texted Bobby when they arrived and he was here 30 minutes later, fixed our issue and was out the door within 30 minutes of arriving. The service was very professional, prompt and everything was explained to me as well. Thanks so much!!

Review 176 (2024-01-27 - Rating: 4)
I’ve used them multiple times. While a bit pricey, the quality is there. The people who have showed up are friendly, helpful and know what they’re doing. I’ll continue to choose them whenever I have a plumbing issue.Update: Still using them! Still very helpful!

Review 177 (2023-10-15 - Rating: 5)
We had a water pipe break in our wall. They came out quickly and got the problem fixed quickly. Stacy was our technician and she was amazing!

Review 178 (2023-06-07 - Rating: 5)
Dave provided excellence service! He was thorough and very knowledgeable. I have used Roto-Rooter for years and will continue to do so.

Review 179 (2023-11-13 - Rating: 5)
Our kitchen sink clogged up. And we called Roto-Rooter at about 1:30 on Monday the 13th of November. They responded within an hour. The drain is now clear. Thanks for the quick response.

Review 180 (2022-08-06 - Rating: 4)
I had a stopped up drain. I waited a full day for a competitive plumbing company to show up and at the end of the day they finally called only to tell me they couldnt be there until two days later. I told them to forget it and called Roto Rooter and they had someone out in a few hours.The first tech could not get the drain cleared but he left a quote and scheduled a more experienced tech to come the following day.The second tech arrived at the promised time the following morning and looked at the quote i had received and kind of freaked out as he said it was over 50% on the low side. The work to be performed was to clear the drain and to install a new toilet. To the companys credit, they honored the low quote. The tech got the drain flowing and the toilet installed. Everything good.Two days later ( a Sunday morning) the drain starting to flow very slowly. I called them and they had a third tech out there within a couple of hours. He was able to clear the drain and actually removed a large hair clog that must have just been loosened and pushed further down the drain. There was no charge for the third callSix days later and all is good.

Review 181 (2023-11-25 - Rating: 5)
Taylor Clark was phenomenal!Very professional, knowledgeable, and courteous while installing our new water heater.

Review 182 (2023-11-14 - Rating: 5)
Stacy was very helpful and professional. She replaced our kitchen sink faucet and help us file a claim with our insurance.

Review 183 (2021-01-15 - Rating: 5)
We needed a tech specializing inbidets. Tony was sent out to give us an estimate on the project. He was very knowledgeable about bidets. He gave us great information on how to go forward. His customer service was superb. We look forward to furthering our business with Roto-Rooter based on Tony’s personality, professionalism and performance.