Bassett Services Heating, Cooling, Plumbing, & Electrical

Located in Columbus, Ohio

Address: 2582 Cleveland Ave, Columbus, OH 43211, United States

Phone: +1 740-204-5960

Rating: 4.7

Services

Online estimates
On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-03 - Rating: 5)
Had a leak in the kitchen and decided to replace the whole builder grade sink basin, fixture, and disposal. They had nice parts and were able to install the whole new sink in a few days. The leak from a broken disposal was repaired the day of the first visit so there was no interruptions. All my interactions with the staff were excellent. The installers were nice made clear what was being done and provided options at different price points.

Review 2 (2023-07-03 - Rating: 5)
Apex was out 2 days prior and completed the same service but they never opened the coil inside nor out. The photos below are from when Brandon first opened my unit. My ac is now running better and cutting on and off much less than it did prior to his arrival. Brandon did a great job and was very professional. we signed up for trueNorths service plan because of Brandon’s interactions with me and the plans cost vs benefits.

Review 3 (2022-11-08 - Rating: 5)
We had a major water damage event Tuesday which affected our electrical panel boxes. KMA was able to get someone out same day and Todd was AMAZING! Friendly, knowledgeable, professional- everything you want your electrician to be. He answered several questions for us and explained everything in detail. We really appreciated his help and experience. He & his partner (Michael) showed up when promised the next day & worked until about 10pm to ensure they were able to get power back on to the house including our heat. I can’t explain how thankful I am and how GREAT the work was. We’ve had KMA do several jobs/home improvement projects for us over the past few years and are always happy with their work. Knowing they’re there in case of emergency & for very large jobs too gives me peace of mind knowing my family is safe and we have a reliable company we can trust. Highly recommend!! Thank you Todd! We are really thankful for all you have done for us this week! New Update: Company has updated name to TrueNorth but still provides stellar service! They reached out to perform a warranty check up (everything was still perfect & it gave me additional reassurance that my family and home is safe!) and also we’re able to install a new light fixture I’d purchased. Great job as always, reasonable pricing and high quality work! Awesome company!!

Review 4 (2024-10-14 - Rating: 5)
Andrew Mickley made a visit to do a free plumbing inspection under my Bassett Home Care Membership. He found that my kitchen faucet was installed incorrectly creating a lack of retraction of the faucet, also there was some sediment inside of it causing water flow issues. He adjusted the faucet for correct retraction, and cleaned out the sediment. He also provided me with good education about my current systems.

Review 5 (2024-07-16 - Rating: 5)
Sam did a great job, he was pleasant friendly. Check out everything, replaced breaker, and was on his way. A very good technician. Less than two hours from the time I contacted the office on the phone. to Sam thanking me and out the door. Will use them again.

Review 6 (2024-08-06 - Rating: 5)
Nick did an awesome job for the moment he walked in the door until the moment he left. He not only fixed everything, he gave me an education on signs to look for the next time it breaks down. My sister was over and she took his business card to make sure she can contact him for any future needs! I will definitely call again!

Review 7 (2024-07-28 - Rating: 5)
I recently hired Bassett company for adding a 240 Volts plug in our garage and I am extremely satisfied with their work. From the start, their team was professional, attentive, and committed to meeting our needs. They completed the job on time and exceeded our expectations with the quality of their work. We were so happy with Matthew. He is very knowledgeable in his field

Review 8 (2024-07-15 - Rating: 5)
He was very thorough, pleasant and straightforward. He delivered my opinions with empathy and what I feel was a genuine concern for my situation. Even though I had set backs with getting some one out here he made me want to do business with the company. I normally don’t Kiss on the first date (I generally will get a second opinion)but not this time thanks to Thomas.

Review 9 (2024-08-09 - Rating: 5)
Michael was on time. He gave me pricing for different options. He seemed knowledgeable. I am very satisfied with my first interaction with him.

Review 10 (2024-07-22 - Rating: 5)
Bassett Services called me 45 minutes ahead to let me know when Nick would be arriving. Once Nick arrived, he quickly assessed the problem and cleared the clogged drain. With his camera, he showed me potential/likely problems in the main drain and proposed a solution with a quote. Additionally, he located and marked the main drain. He answered an additional plumbing question, too. He was thorough - no up charges.

Review 11 (2023-10-25 - Rating: 5)
Gotta my electric water heater fixed by Bassett Home Service, who took over Discount Drains and a couple other companies. My water heater went bad after two years from purchasing from Discount Drains and Haley from Bassett gave me white glove treatment. She called and ensured I knew that Bassett stood behind their products and the companies they consolidated (including True North) and helped me with the warranty and getting it replaced. She was awesome and because of her highly recommend this company!! Thanks Haley for taking care of us.

Review 12 (2024-07-23 - Rating: 5)
Tyler and Brendan were both polite and professional. They efficiently evaluated my old generator and electrical wiring, and we came to an agreement on a replacement. It even came in at less than I was expecting.

Review 13 (2024-08-06 - Rating: 5)
Sam was very friendly, professional and efficient performing our yearly maintenance on our generac generator. We will definitely be using Bassett again!

Review 14 (2024-07-17 - Rating: 5)
Larry was friendly, profession, and efficient. He gave us a quote for some kitchen sink/faucet installation and explained the other services offers by Bassett. Unfortunately, due to a much cheaper price, we went with another company.

Review 15 (2024-07-31 - Rating: 5)
Very professional !! On time !! Explain everything very clearly .. left a proposal .. provided good information .. . If we decide to use your company I would like very much if Brandon do the job !!

Review 16 (2024-07-16 - Rating: 5)
Sam did an excellent job. He arrived ahead of the scheduled time and efficiently resolved the issue. His promptness and effectiveness are truly commendable.

Review 17 (2024-08-12 - Rating: 5)
I was referred by my neighbor and just had my inspection and estimate provide. Jakob was very knowledgeable, thoroughly answered all my questions and worked with me on scheduling…based on my needs.

Review 18 (2024-08-12 - Rating: 5)
Kyle did a great job of troubleshooting and pointing out to me that as AC tech the problem was not my AC SYSTEM, instead his findings were that the problem was electrical and he would send an electrician out further service my power lost!

Review 19 (2024-07-03 - Rating: 5)
Eddie Jacks was wonderful. He determined the issue and made recommendations to solve the problem and arranged time for the project. I would highly recommend Eddie and Bassett Services for your home repairs.

Review 20 (2023-06-03 - Rating: 4)
Sam was very nice and very knowledgeable at what he was doing. we was very pleased with Sam. Our electric took a power surge due to a storm we had glad to have it fixed

Review 21 (2024-05-14 - Rating: 5)
Mike was very helpful and explained my plumbing issues in detail for me, so that my problem was easy to understand. I am very grateful that it was an easy job for him and I both. I was only able to pay for one of the two services that I was quoted at this time, but I will definitely be a return customer.

Review 22 (2024-07-04 - Rating: 5)
Thomas was extremely knowledgeable, explained the pros and cons of our options, courteous, on time for appointment, did what he said he would, believes in his product, However, he did not bash the competition, was clear and concise with his delivery, and a pleasure to have in our home. No doubt an asset to Bassett.

Review 23 (2024-04-29 - Rating: 5)
Jakob was on time and very courteous. He came back today with another team member and they completed the work that was quoted for. They did a fantastic job and paid attention to detail in cleaning up after they completed the job. I highly recommend Bassett Services!

Review 24 (2024-06-15 - Rating: 5)
Kyle did a wonderful job of listening to our issues then covering each HVAC replacement system so we could make an informed decision and purchase. Got a new system being installed soon!

Review 25 (2020-10-26 - Rating: 5)
With a chandelier to install and super tall ceilings, I was having trouble finding someone to complete the job. KMAs technicians did a great job helping come up with a plan and then executing. Im very satisfied with the result!

Review 26 (2023-07-18 - Rating: 5)
Wayne was a great technician! He was professional, friendly, and nice to both me and my dog :)He was able to identify the issue and fix it quickly to get my AC back up and running in no time! He reviewed and explained everything to me well and answered all my questions!The dispatchers who took my initial call and scheduled my appointment were great as well. They kept me updated on my appointment and tech arrival via calls and texts.

Review 27 (2023-10-03 - Rating: 5)
My technician, Brandon was amazing! Very professional and personable. Explained the issues in details and provided pictures as well. This was a wonderful service/company and very affordable for what I needed in the moment. Plus, I was able to take advantage of the monthly services provided for future needs. 🙌🏾

Review 28 (2023-09-01 - Rating: 4)
Damian was friendly, professional and answered all my questions so that I understood the issue. I appreciated the company preferred to use a particular brand and that allowed for a more quality replacement. I appreciated the extra care and attention to ensure I had the correct part for my unit. Only small issue is wish it hadn’t taken 3 hours to complete the job; however do prefer quality over quantity.

Review 29 (2024-07-31 - Rating: 5)
Zack did a great job on trying to get me approved for a new unit and told me all the issue with my AC unit.

Review 30 (2024-05-16 - Rating: 5)
Michael was incredibly helpful — he carefully diagnosed the issue after hearing what had happened and was extremely thorough, diligent, and even went out of his way to clean up despite having to work in a messy area that he had not caused. Absolutely 5-star service from Michael. Bassett is lucky to have him.

Review 31 (2024-06-27 - Rating: 5)
Mr. Larry Roy did an excellent job, he explained what was going to take place why somethings are not working was very polite very professional great customer service.Thank you so much for sending him.

Review 32 (2024-07-16 - Rating: 5)
Technician Travis Hamm did an outstanding job today with the annual health inspection for my air conditioning unit. True to the level of service Ive come to expect from Bassett Services, Travis was thorough, professional, personable, and knowledgeable! I appreciated how he shared that knowledge with me as I watched him perform the inspection. Travis helped make the experience an enjoyable Educational Tuesday providing insight explaining the various readings related to my air conditioning units operating efficiency and metrics. He also shared helpful maintenance and cleaning tips for the outside condenser unit and did a great job cleaning it. Five Stars for Travis!

Review 33 (2023-10-25 - Rating: 5)
Chris arrived as scheduled. He checked out our existing electrical system, asked questions in terms of our needs, and what we were seeking, gave us several back up generator options. Presented a quotes for at least 6 automatic generator systems. He did not try to push us to commit to one thing or another. Simply gave us the options that would best meet our needs. We liked him and as my wife said, “he did a good job!”

Review 34 (2023-09-20 - Rating: 5)
Kaleb is a very professional and polite electrician who answered our questions very well. His visit was on time and was as courteous as can be. My only small concern about the visit was that I was asked to sign acknowledgment of accepting the estimate when all I was asking for was a quote for a job. However, I was assured that it was just to acknowledge that he came out for the call. But again, Kaleb as an employee seems to be a good one. I can’t evaluate his work at this point but would feel comfortable with him in my house and feel like he would do a good job.

Review 35 (2023-10-09 - Rating: 5)
Wayne did a great job walking me through how to take care of our system. He was very professional and helpful, and he even sprayed off the a/c unit to show me how it should be done on a regular basis. I would highly recommend True North for any HVAC needs. Braden and Garrison had to come out and diagnose and fix an issue with our furnace. They did a great job! Everyone that I have had the pleasure of meeting or talking to at this company has been amazing. I highly recommend them for any a/c or furnace needs.

Review 36 (2023-08-02 - Rating: 5)
Wayne was great! Thanks for helping us so quickly!We had to call them out again bc the ac was blowing hot air and wouldnt turn off! They came first thing the very next morning and totally hooked us up! Since we have the membership we didnt have to pay for anything. There was a wiring issue and they fixed it right up for us! Highly recommend this company, they are very nice and courteous and professional. Wayne was amazing, again!!

Review 37 (2024-08-14 - Rating: 5)
He was very Professional and made sure everything was working Properly. Ill definitely refer Bassett Heating and Cooling to family and Friends

Review 38 (2023-07-27 - Rating: 4)
Sam was very nice, professional, patient and extremely knowledgeable. He took his time to evaluate the electrical situation we were experiencing in our home. He identified the issue in less than 2 hours. He actually pinpointed the cause of the problem as a result of a contractor accidentally damaging an electrical wire when he was replacing damaged cedar siding on the outside of our home. We don’t use the outlets or 3 way switch on that side of the home regularly. The new siding was completed 2 months ago. The contractor had screwed a 4” nail into the wire unbeknownst to anyone. Sam was very thorough when checking the outlets inside the home. He actually went outside to see if anything thing was amiss in the area being effected electrically and that is when he noticed the new cedar boards. My husband and I commend Sam for going above and beyond to locate the problem. I reached out to the contractor and we are going to work together w/ Sam at True North to get the issue resolved with a new electric line put in the area of the current compromised line. Thanks Sam for a JOB VERY WELL DONE!!! Thanks to True North for keeping the cost of the quote at a reasonable price to complete the electrical repair work. My husband and I are very happy with true North electric.

Review 39 (2023-07-13 - Rating: 5)
Our technician Wayne was amazing and so educational! Noticed our thermostat going up and of course its an incrediblyhot summer week so I was really dreading trying to find a company to come look in a timely manner. I was able to be seen the same day as requesting a service call and he arrived a few hours early! Great service!

Review 40 (2024-07-28 - Rating: 5)
Roy was very professional and informative. He worked fast and was very pleasant to be around.

Review 41 (2023-08-02 - Rating: 5)
Sam of True North installed a complete 200 amp electrical system at our house. He worked tirelessly the whole day making sure our power was restored. We highly recommend him for any type of electrical work you may need at your home. Xavier, who assisted Sam was also very hard working. We can’t thank them enough for restoring our power.

Review 42 (2023-08-29 - Rating: 5)
Tyler Maginn was awesome. He was very friendly and courteous. I had problems with electrical and he worked as quickly as he could to get the job done. I have used this company a couple times and I am impressed with all of them. I spoke to Cassie the office girl this morning and she was very helpful and friendly. I would definitely recommend this company to anyone. Thanks again for the wonderful service. I appreciate it.

Review 43 (2023-07-24 - Rating: 5)
This is the second time we have used this wonderful company. We were fortunate enough to have a gentleman, Wayne Bartley, come and check out a worrisome leak in our home coming from our AC. He meticulously examined everything he possibly could in the small space that was provided for him before he gave us a confident answer on what the problem was and of course fixed it, in what I would consider a pretty impressive time frame. He even went out of his way to sop up a mess that honestly, I should have been cleaning myself. He had a great diagnostic process that was very much appreciated and I truly couldn’t have asked for better service, advice, or price for what was given to us. While I hope we don’t have anymore issues any time soon, I can most certainly say I know exactly who I will be calling if any problems reoccur. Thank you again Wayne and True North!

Review 44 (2024-07-23 - Rating: 5)
Good Company. Nice Representation. They did an excellent job fixing my AC and providing information on it.

Review 45 (2024-06-25 - Rating: 5)
My experience with Thomas was excellent! He was personable, knowledgeable, punctual, and thorough. Highly recommended.

Review 46 (2023-08-15 - Rating: 5)
Brian was fantastic. Weve only received an estimate, but if we go with them, we have every confidence Brian would do a wonderful job. Waiting on a couple other estimates to come in. Very professional, kind, patient, experienced. Very good!

Review 47 (2024-05-02 - Rating: 5)
Used them for work on my electrical panel/breakers. Timely, friendly, upfront about cost (which were average for work being done). Offered options but didn’t try to upsell anything not needed immediately. I would definitely use again.

Review 48 (2023-06-23 - Rating: 5)
Wayne and Dustin were absolutely incredible! They provided kind, professional, patient service. They welcomed my questions and took their time to ensure I understood how best to care for my unit, how old it is and where there may be issue down the road. I am so grateful I found True North! Every interaction with the whole team has been great and I’m happy to be a member and take care of my HVAC needs proactively for the best price in town!

Review 49 (2024-08-18 - Rating: 5)
Nick provided very detailed quotes with lots of options to complete my sewage line replacement project.

Review 50 (2023-10-02 - Rating: 5)
Cameron was great he went right to work. He explain the process took care of the difficult connection.He even took the new fittings to make sure the new fittings worked for my washer and advised what else to do I plan on using them in the future. Very trustworthy. Thank you.

Review 51 (2024-06-04 - Rating: 5)
Very polite very professional very knowledgeable I feel hes a great asset to your company I really enjoyed having him serviced the AC systemI highly recommend Bassett and Thomas will be using you guys in future thank you

Review 52 (2023-01-31 - Rating: 5)
I called to get a diagnosis on an electrical issue I was having with the home I recently purchased. Right away I had a friendly and informative conversation with the woman who answered the phone and she made me an appointment quick and easy. The technician Jonathan came by and was quickly able to find my issue and give me multiple options to fix it. Jonathan was very polite and knowledgeable. He also recommended my panel be replaced as it was around 30-60 years old. This being a costly repair he took some time to put together a lot of options that were reasonably priced and he was not pushy with his pitch at all. I was not able to get the panel at this time having so many other projects going with the new home but I had a great experience with this business and will recommend them to everyone.

Review 53 (2023-02-24 - Rating: 5)
I recently had Kyle and Troy from True North Heating and Cooling Company at my house to install a new heating and cooling unit, and I couldnt be more impressed with the level of service they provided. From start to finish, they were professional, friendly, and extremely knowledgeable about the product they were installing.Not only did they complete the installation quickly and efficiently, but they also took the time to explain the new system to me in detail and answer any questions I had. Its clear that they both take pride in their work and go above and beyond to ensure customer satisfaction.Overall, I had an excellent experience with Kyle and Troy, and I would highly recommend their services to anyone in need of HVAC installation or repair. Their exceptional workmanship and customer service are a credit to True North, and I look forward to working with them again in the future.

Review 54 (2023-09-08 - Rating: 5)
The Tec, Braden Gardner did a great job. He answered all my questions and was so much more knowledgeable they anyone else I have had to deal with. Their pricing seems to be less than most of the companies out there. This first dealing with them will not be my last. Braden is the most knowledgeable service person I have dealt with. I do not know what you are paying him but it probably is not enough.

Review 55 (2023-07-07 - Rating: 5)
Wayne was my technician today. Very professional and knowledgeable. Went over inspection of everything on my AC system that he found and luckily was a quick easy fix that he did while he was here and AC has been working fine all day since he came out this morning. Recommend the business who got me on schedule quick and Wayne for his expertise.

Review 56 (2023-06-13 - Rating: 5)
Eddie Jacks came and gave us a free estimate on the removal of our solar panels and equipment and possible re-installation at our new house. He was very friendly and knowledgeable. The dispatchers are very efficient and attentive, keeping me informed from the initial contact through the meeting with Mr Jacks. So far, so good!

Review 57 (2023-06-08 - Rating: 5)
I felt like Brandon was very respectful of my home and time. He explained things throughly and walked me through what he had found. I appreciate their service and would recommend them to others. I also appreciated the ladies who handled scheduling and dispatch, they were patient and informative.

Review 58 (2023-02-07 - Rating: 5)
True north sent electrician Sam over and he was on time, provided great service, and lots of useful advice. As a new homeowner, I felt like I was in great hands and am very grateful to have found this company. They truly care about their customers. Ill definitely be returning in the future for other home checkups/updates Ill need.

Review 59 (2022-08-03 - Rating: 5)
We called KMA initially to have them look at our 9 year old heat pump system which is also our central air. Weve had issues with it for a year plus now and wanted some options on whether we should repair or replace. The receptionist was very friendly and explained options and we went with just getting an estimate and options which was free. Mitch came out and gave us 3 options and was honest and up front. We even asked if he recommended a total system replacement given the age. He said he would not at this time given what he could see. My fiance and I talked it over and came up with a few questions. We called KMA back and they had Mitch call me and answer all my questions. We decided to go with one of the options he presented and they had Mitch back here the same morning we approved the estimate. He was a Godsend coming today in this weather. Through all of this Mitch was honest and friendly. The staff answering the phone was also very friendly, much more so than Ive ever dealt with at any other service company. I recommend these guys for your HVAC needs for sure!

Review 60 (2023-07-30 - Rating: 5)
Jaime was so knowledgeable and experienced. If you ever need a good trustworthy electrician I would highly recommend him. He was very detailed and explained everything he was doing in a way I could understand. The best part was that he would go over all my options and this really helped me get exactly what I was looking for.

Review 61 (2024-08-15 - Rating: 5)
Nick was very helpful in explaining the process. I would definitely recommend Bassett services.

Review 62 (2024-05-22 - Rating: 5)
From our first contact to the home consultation, the team at Bassett Services has been fantastic. Thomas was very friendly and knowledgeable.

Review 63 (2023-10-08 - Rating: 5)
Had a whole crew out to replace my furnace, AC, and water heater at the same time on 10/5: Garrison and Troy from HVAC, Cameron and Thomas from plumbing, and Jamie from electric. Everyone was great, they were very communicative and efficient, and managed to get everything done in a single day. Much appreciated, would recommend.

Review 64 (2023-10-03 - Rating: 5)
Wow! A truly exceptional experience with True North and their electrician, Matthew P.Had an arc of electricity shoot out of our electric box on the outside of our home. Called TNEHC on Sunday and within 10 min of scheduling for the next day, a manager, Tom called to make sure we were ok and had power. Had great communication by text and email from them. Matthew P. Was very professional, patient and knowledgeable in explaining and repairing our electrical issue. I highly recommend them!

Review 65 (2023-05-06 - Rating: 5)
This was my first experience with True North. The tech was very nice and even got a long with my dog. He was able to trouble shoot my air conditioner problem and set up an appointment in order to fix it. Dustin was very easy to talk to and explained everything well. I would recommend this company. I have had experienced other companies in the past that were not as thorough as Dustin is. Thank you for helping me.Ed Suchman

Review 66 (2023-07-17 - Rating: 5)
Great job working on the HVAC. Fast and very knowledgeable of the problem. He was able to assess the unit and diagnosing the problem within minutes. Fixing it was simple since his vehicle is well stocked with common parts that naturally can go bad .Thanks again and see you again hopefully not to soon.

Review 67 (2024-07-24 - Rating: 5)
Cameron honestly is smartest plumber I ever met, he diagnosed everything immediately,Very gifted! Thank you

Review 68 (2024-07-01 - Rating: 5)
Kyle Tanner did an excellent job inspecting my Fiancé and I’s home AC unit. He gave in-depth descriptions of what to look for and what issues could possibly happen in the future. Kyle was very professional and happy to answer whatever questions I had to ask. If there is any further assistance needed for repair Kyle will be the first person I’ll call. Thank you Kyle and Basset for all your help!

Review 69 (2023-02-06 - Rating: 5)
We just had a new HVAC system (heat pump and air handler) installed by Garrison and Braden. The two were very professional, personable, respectful of the property, got here in a timely matter for such a big job, and cleaned up after themselves! Very pleased thus far with their install. Great job guys! Keep up the exceptional customer service!

Review 70 (2023-04-14 - Rating: 5)
Our technician Matthew was great. The company was very responsive and got the project done quickly. I have had True North do a couple jobs and I would recommend them if you need someone to actually be responsive and call you back promptly, unlike other electricians who you call and never get a calll back.

Review 71 (2023-03-17 - Rating: 5)
First, Autumn was outstanding and a pleasure to speak to. She was able to get someone to come out same day so I wouldnt miss March Madness. Eddie came out to take a look and was quick, courteous and able to fix the issue quickly and made some recommendations. They were both great and I appreciate them both. Highly recommend them both.

Review 72 (2023-08-10 - Rating: 5)
Cameron and Hunter were just out, my apologies if names misspelled or incorrect. They cleaned my duct work and answered my questions and made me comfortable and added knowledge that previous employees had not addressed or answered to my satisfaction. I had been upset, but their patience in explaining it to me made me feel good. They are great!! I hope True North realizes the excellence they have in the staff like these two

Review 73 (2023-07-27 - Rating: 5)
Brian did an exceptional job troubleshooting the issue I was having with a switch and explained everything in a manner easier to understand. He also pointed out that a new breaker box would be needed but didn’t try to sell me on it right away, just pointed out the issue which was nice. He couldn’t said it had to be replaced just to get the work.

Review 74 (2024-06-14 - Rating: 5)
The bassett a c company went above and beyond Did an amazing outstanding job On our new unit I would highly recommend this company to anyone.Thomas and Dale did an amazing job.Thank you all in god bless you❤️❤️❤️

Review 75 (2023-08-01 - Rating: 5)
Braden, was friendly and professional. He assessed the issue and got me back up and running in about an hour. My only issue was arrival was later than expected, but that may have been a communication issue with scheduling. Overall I was happy with the service.

Review 76 (2023-06-07 - Rating: 5)
I had a great experience with True North! They came out to resolve a leaky toilet and sink and we’re prompt and professional. Customer service called me to tell me when the plumber would be there. He arrived on time and was extremely professional. I plan to use then again for my next plumbing issue.

Review 77 (2023-09-01 - Rating: 5)
Chris Westenbarger was extremely helpful with our estimate for new lighting. He gave us 3 different estimates so we had an idea of what we needed to do in the future also. We were very happy with our service with Chris!

Review 78 (2024-08-15 - Rating: 5)
Thomas did an excellent job! I highly recommend him to family and friends!!

Review 79 (2023-07-08 - Rating: 5)
Wayne Bartley did an excellent job installing our new air conditioning unit and furnace. Wayne was very professional and my wife and I were very pleased with the outcome. What’s equally important is Wayne provided the best quality services. Thank you True North Heating and Cooling Services.

Review 80 (2023-07-10 - Rating: 5)
Your prices are very expensive! Jeremy was excellent. He was polite and did a great job! But it only took him 25 min. To replace two fittings and a piece of pipe? It took him longer to write the invoice then the to do the wook! $502.00

Review 81 (2023-09-15 - Rating: 5)
Austin was extremely nice and helpful. He cleared my shower drain pretty fast and now everything is working great. He got me some free quotes on other projects that i need to get done. Thanks for everything!

Review 82 (2023-06-29 - Rating: 5)
Jamie was amazing! He was very knowledgeable and friendly. He was even great with my dogs. If I ever need any other electrical work, I will absolutely request Jamie from True North Heating and Cooling

Review 83 (2023-05-11 - Rating: 5)
Brandon was just here to help fix my AC unit, I was informed about the issue and the fix required would not last. Brandon showed me the problem and then he gave me more cost effective options to remedy the problem, and was not pushy salesmanVery polite representatives and had me scheduled quickly and I could even follow Brandons progress towards my house, as well. Good company. I will use them again.

Review 84 (2023-07-31 - Rating: 5)
I just had Jamie from True North come to fix my electric for my dryer today. He was excellent and very knew exactly how to fix the problem I was having. I really appreciate Jamie for getting my dryer working again and would most definitely use Jamie and True North going forward with any electrical issue. Highly recommend this company!

Review 85 (2023-09-22 - Rating: 5)
True North has great customer service as to working within the customers time schedule and showing up on time, even calling to say they are on the way. Sam and Tyler have worked here on many different projects and we were very pleased with both of their work. Both friendly and competent. Would highly recommend.

Review 86 (2023-07-16 - Rating: 5)
Dustin gave me and outstanding job. He explained everything very well. I would recommend him to anybody that needs a new hvac system.Wayne did an excellent job on the furnace detection. Recommended I get a new system.

Review 87 (2022-06-09 - Rating: 5)
We worked with four members of the KMA team on three different projects. We had an AC repair, a consultation on furnace installation, and the installation itself. In every interaction Brandon, Dustin, Dalton, and Roger were extremely professional. In addition to walking us through all the details of what they were doing (educating us), they also executed everything to a very high level of excellence! They did the job right and they did it extremely well. Their workmanship was elegant and functional. Worth every cent!

Review 88 (2023-08-11 - Rating: 5)
Jeremy was very good. He put our hot water heater in late Friday afternoon so we wouldnt have to go the weekend without hot water. We were very satisfied. I would recommend True North to others.

Review 89 (2023-01-10 - Rating: 5)
True North has been absolutely amazing. Ive been communicating with Haley and Autumn to schedule my appointments and I needed to reschedule a few times. They have been great about getting back to me and helping me out. Donato was very helpful as well. I will definitely use them again!

Review 90 (2022-12-13 - Rating: 5)
Scheduling was super easy. The person answering phones was pleasant. I had to reschedule and that was easy as well. I received helpful reminders and a notification when Dustin was on his way (including a pic). Dustin was very professional. He tuned up the furniture and was able to fix a setting that was off. He also provided useful information about settings and told me of other services provided. Everything was left nice and clean. Will definitely use again. Highly Recommend.

Review 91 (2022-12-06 - Rating: 5)
True North saved the day! My HVAC unit broke down last week! I did my homework in terms of pricing and service. True North came on top! Jeremy in Sales was very helpful in selecting the right package for my needs. He made sure that my HVAC unit got installed ASAP. The installation team (Braden, Garrison and Josh) did an excellent job. They were well organized, on time, very professional and courteous! They explained everything in a respectful and professional manner. Great Job True North!!!

Review 92 (2023-08-23 - Rating: 5)
Braden came out same day I called which is ideal. He also had replacement part on his truck. Hot house to cool on a very hot day. Im very pleased & would definitely use again.

Review 93 (2023-08-20 - Rating: 5)
This message was previously sent regarding DUSTIN not Justin:[Dustin] is a great service tech. Very knowledgeable and personable. Came out same day I called and got A/C working on very hot day. A Godsend!I don’t get this kind of service from the vast majority of companies/service providers I use for common repairs.*********************************************************************THIS message regards most recent service call (completed today 8/15/23) with DUSTIN:Once again, Dustin is great to work with! He got my AC working despite all the minutiae of complicated wiring and replacement of small parts. And he was kind, personable and understanding of how the heat affects older persons. He is an asset to your Company and I hope you treat him accordingly.

Review 94 (2023-07-12 - Rating: 5)
Jamie and his crew did an amazing job updating lighting. They removed old lights, installed new lights, new fan, and recessed lighting. Very happy with all the work done and would definitely recommend them.

Review 95 (2023-05-30 - Rating: 5)
The technicians showed up in a very Timely manner. They had sent a text ahead of time confirming there soon arrival. They worked efficiently and made sure everything was cleaned up afterwards. On this visit however they were unable to finish the initial startup of our system due to no fault of their own. Very good team work was noted. Would highly recommend True North to anyone for their heating air conditioning.

Review 96 (2023-08-07 - Rating: 5)
Dustin was friendly, helpful, and answered all our questions during our estimate. The two gentleman that did our installation were very nice and worked hard all day - even though it was pouring rain - and did a fabulous job.

Review 97 (2023-06-01 - Rating: 5)
Our AC went out unexpectedly and we couldn’t get in touch with our old AC repair folks, but True North came out the next day. Dustin investigated the issue until he figured out what was going on and a couple hours later, we had AC! From start to finish, everyone at True North was kind, communicative, and professional. I would definitely recommend True North.

Review 98 (2023-10-16 - Rating: 5)
Our electrician, Tyler Maginn, was very personable, helpful, and honest with the work he did on our home. Electric stuff can be very overwhelming as a new homeowner and Tyler made it simple for me to understand what was wrong and what needed to be done.

Review 99 (2022-12-29 - Rating: 4)
My rating is for my technician only. Brandon, did a great job. He was very professional and enlightened us on some things we didn’t know.But, I have a real problem doing business with a company that doesn’t give any indication of a timeframe of when my appointment was going to be in advance. What an inconvenience to your customers, and a good reason as far as I’m concerned, to do business elsewhere.

Review 100 (2023-06-30 - Rating: 5)
DUSTIN!! Was the best he helped me out so much I love true north. If you guys get Dustin he’s gonna make sure you’re well taken care of! Dispatcher Casey also helped us out very much! I’m very thankful for them two.

Review 101 (2021-08-23 - Rating: 5)
KMA is a great company to have come and take care of your emergency and get your problem solved. They got my service taken care the same day I called within a matter of couple hours.They are professional, courteous, and very knowledgeable .Thank you all for a job well done. Andrew was a great tech was professional and very personable.Thank you for such a great crew.

Review 102 (2024-05-16 - Rating: 5)
Thomas Case was very pleasant to have in our home. We look forward to seeing him again at our next checkup.

Review 103 (2023-10-31 - Rating: 5)
Brandon very professional and up front about our furnace.Thankyou!William was very professional, and funny he helped us with finding what we needed .Thanyou! You both are an awesome team.Thankyou True North .Rick Conley was very professional and he was very helpful in explaining to us on about our heating and AC.Thankyou your awesome.Garrison was very professional and he was also helpful in explaining to us about our heating and AC.Thankyou your awesome.From the start to finish the True North team was AWESOME.THANKYOU!

Review 104 (2023-02-23 - Rating: 5)
Jonathan is extremely courteous and professional. He gave me several options suited to what needed to be done. He had all the necessary parts when he returned to do the job the next day and finished it the same day. Unbeknownst to us there were some very hot wires that were a fire hazard and he took care of those too. Thank God for him and True North H,C & E.

Review 105 (2023-05-31 - Rating: 5)
Tim at TrueNorth was quick and efficient. Our drain was very badly clogged and he was able to diagnose the issue and unclog the tub drain in a matter of minutes.Very informative, professional and courteous. Will use again and recommend.

Review 106 (2023-08-22 - Rating: 5)
I contacted this company through Discount Drains when my 92 year old mother had a plumbing emergency in her home. I called several companies on the internet search list before them and no one could help her before 48 hours. True North sent their next available technician who was there in approximately 4 hours. Jeff was professional, polite, thorough, knowledgeable and friendly. My mother says, “He is a keeper!”

Review 107 (2023-07-14 - Rating: 4)
Our estimate was done in a timely, professional manner. We ended up using another company solely because they had a better financing option for our air conditioner.(They were comparable in price and reputation)

Review 108 (2023-06-09 - Rating: 5)
Matthew did an incredible job removing and replacing our breaker box for our electric. He had a huge job of old wires and a breaker box that has done it job for over 50 years . I was impressed with his dedication to the repair and finishing it in a timely manner.

Review 109 (2023-04-03 - Rating: 5)
Outstanding customer service provided by Chris Westenbarger. Very knowledgeable of my electrical need and thoroughly explained the steps on solving the issue. The replacement estimates were very helpful and there were multiple to decide on. When I need the service of True North again, I will be requesting Chris as my service technician.

Review 110 (2024-07-12 - Rating: 5)
Thomas did a great job. Very informative, polite & seemed truly honest!

Review 111 (2023-04-26 - Rating: 5)
True North completed an electrical project for us, running electric out to our new patio/gazebo. They were timely, professional, and communicated very well. We were thrilled with the professionalism and skill Matthew provided us and will absolutely use them again for future projects.

Review 112 (2024-06-17 - Rating: 5)
Great experience again with KMA. The tech was very professional and spent time explaining everything. It was a very pleasant experience and I enjoyed his service and look forward to him returning since I became a member.

Review 113 (2023-03-17 - Rating: 5)
My furnace was out when I got up this morning. True north took my call and had a technician out in a little over an hour. I could track him by GPS when he was on the way ! He arrived and was very nice and professional. He was able to figure out the problem with my furnace quickly and had the part on hand. He had my furnace repaired in about 30 minutes. Nothing bad to say about True North 👍🏾

Review 114 (2023-08-18 - Rating: 5)
I really appreciated the company coming out in short notice to examine my panel box. I was provided several affordable options. The professionalism and commitment for helping me out was great! Thanks so much!

Review 115 (2023-04-12 - Rating: 5)
Brandon Conrad arrived at the specified time. Mr. Conrad was polite, personable and very professional. He gave us an honest opinion of our systems condition.And... Best of all. Our dogs liked him. I will certainly recommend True North, and especially Mr. Conrad.Thank you!

Review 116 (2023-10-01 - Rating: 5)
Austin was really professional and hard working . He took the time to show us everything so we could make the best decision. I will continue to use this company and always know I am in good hands.

Review 117 (2022-11-28 - Rating: 5)
They are very friendly, very helpful for understanding your new unit and the job they perform. Personally I think their prices are fair for the job they did for us. We needed a brand new unit and its not breaking our bank to do so. I recommend them to the fullest!

Review 118 (2023-11-03 - Rating: 5)
The guys did a great job getting out in a speedy fashion and providing details and photos of the issue at hand. 5 stars. Brandon and Will and Doug were great!

Review 119 (2022-12-14 - Rating: 5)
Tim Carson, Kyle Lambright and his assistant were fantastic. Tim did an excellent job on the sales/service side, establishing a plan for repair, installation and maintenance on our a/c heat pump system & water tank replacement. Kyle & his assistant were on time, tremendously professional & engaging, did an excellent job with the work, & left us feel like we had gotten great value for our money.

Review 120 (2023-07-19 - Rating: 5)
Dustin was a life saver for us today. He was on time, responsive to what our needs were and found out answers asap to our thermostat issues. Our problem was resolved quickly and accurately. We highly recommend both Dustin and True North!

Review 121 (2023-09-01 - Rating: 5)
Wayne was thorough and explained options for my best needs, not necessarily what was cheapest. I purchased the maintenance plan. Very impressed.Brandon was very clear with what was needed.

Review 122 (2022-10-20 - Rating: 5)
Well this was my third experience with True North, a member of their maintenance club. Today my experience with Nick could not have been more spectacular. He is knowledgeable, a great teacher, well spoken and just all around fantastic representative of your company. Gives me peace of mind to know Ill be in such confident hands for all my electrical heating and cooling needs.

Review 123 (2023-03-09 - Rating: 5)
Eddie did a great job of helping us get our power back on after rain water got in to our electrical panel. It was a busy day for him and his crew, but he made us a priority and we really appreciate his time and effort.

Review 124 (2023-01-10 - Rating: 4)
Reported that a tenant didn’t have any heat. A technician came out and accessed the issue. Had to order part that would be in the following week. Tenant made arrangements on the date scheduled to be at the apartment within the timeframe given. She was there all day waiting in the cold apartment. During my follow up with the company, they stated that they had a call off and the 1 technician is at a job much longer than expected. So far we were understanding with all the issues and accepted all apologies. Now when the tech verbally tells me that he would be there 8:30 to 9am the next morning however he shows up at 9:30 am. Again tenant needed to make arrangements to be at the unit. When I asked to speak to a manager, it was said they were in a meeting. 7 hours passed and the time is 5pm and never received a call back from the manager where an associate stated I would receive a call from a manager to address our concerns. Just absolutely poor in so many ways, I don’t know where to start.5 days post initial review, General Manager Tom Lawson reach out to me where we had a productive conversation. From the discussion it was evident that the associates failed to meet company expectations and Mr. Lawson continuous efforts to address the issues were very sincere. I’m confident via his leadership, such poor communication by the management team will not transpire again for the next customer that chooses True North to service their needs.

Review 125 (2023-09-27 - Rating: 5)
Braden was great! Very knowledgeable and reassuring. Definitely recommend him checking your system! Had no issues whatsoever. Even gain some knowledge about ac systems!

Review 126 (2022-03-04 - Rating: 5)
Chris gave us a thorough and complete estimate on our electrical needs. He took his time and explained all of our concerns. I also spoke with Brittany in the office and she was as professional and courteous as Chris. We would recommend KMA to anyone needing electrical work.

Review 127 (2023-06-21 - Rating: 5)
Tim Vines repaired both of our outdoor faucets and a sink in our washroom in the basement. He was very kind and professional. The quality of the work done was excellently and we highly recommend Tru-North for all of your electrical, HVAC and plumbing needs.UPDATE 6.20.2023 - TRU-NORTH DOES IT AGAIN!Brandon Conrad came out on 6.20.2023 to perform the annual inspection of our AC unit. Brandon was very friendly, prompt and professional! I was eager to see what’s all involved inside an AC unit. Brandon graciously allowed me to watch him step by step while providing me with detailed explanations as to what he was working on, etc. After a few minutes I had to go back inside to attend a virtual meeting for my job while he finished up outside. There were some dry glass clippings that got blown onto the outer portions of the AC unit that were kind of tangled and would take a long time remove by hand. Brandon voluntarily cleaned it out for us by hosing it down without us even asking! This is the type of service you expect from any company that you give your business to. Sadly that doesn’t always happen. However, you are pretty much guaranteed to get this kind of service from Tru-North! My wife and I are extremely happy customers of nearly two years (and counting). We’ve also had the pleasure or working with Casey at the main office who helps set up appointments, dispatch, etc, several times over the past couple of years. She is wonderful to work with as well. Thank you Tru-North!

Review 128 (2023-07-25 - Rating: 5)
Sam from True North was able to accommodate an electrical job on short notice. Staff was friendly and professional. Great communication in letting you know time of arrival and a photo of the technician that would be coming to do the work.

Review 129 (2021-12-09 - Rating: 5)
Brandon Conrad was amazing. Excellent Customer Service skills and so very personable. He worked diligently until I had heat. He then shut the unit down several times to ensure I would not have any future issue with it not starting. He went above and beyond. I highly recommended KMA and especially Brandon.

Review 130 (2022-06-06 - Rating: 5)
I noticed water leaking from the AC drain pipe on a Sunday evening. I left a message to schedule an appt and received a call back first thing Monday morning and they were out to my house by afternoon. Dustin was the tech that came out to fix the issue. He was able to figure out the issue and repair it quickly. He was professional and polite and explained the issue, fix, and guarantee of work. This was the first time using KMA and I would use them again and recommend them as well.

Review 131 (2023-08-09 - Rating: 5)
Same day service! Same company as Discount Drains. Replaced our 40 gallon gas water heater at a reasonable price(in this inflated economy). Ben, our technician, was nice and after getting an eye injury on his earlier appointment, toughed it out and finished our installation in less than 24 hours from the time we first called!

Review 132 (2021-06-15 - Rating: 5)
KMA was excellent to work with.Tom & Kale helped me determine the best solutions for a few electrical projects at my home.I was presented with several options to choose from.The estimate provided was in a easy-to-understand format.Brett and Clayton did the project - Super nice guys. The work was done exactly as I expected, and with attention to detail.The price was exactly what was provided in the estimate.I will use them again, and recommend them.

Review 133 (2022-03-29 - Rating: 5)
Technician who arrived to provide estimate was very professional and respectful. He arrived early to schedule appointment; which is fine knowing it was the last appointment scheduled for the day. He was very knowledgeable and offered installation advise and recommendations. At this time, I am still obtaining estimates for project. I am confident he will provide high quality workmanship if chosen to complete the work required.

Review 134 (2023-09-30 - Rating: 5)
Braden and Cameron located and repaired a gas leak under warranty. They were pleasant and professional and completed the work efficiently. Very pleased with them

Review 135 (2023-07-15 - Rating: 5)
He was a great guy who got everything working here again. I probably made things worse by tinkering with it myself earlier, but he was patient with me and knowledgeable. Glad I hired you guys! So glad to have AC again!

Review 136 (2017-01-09 - Rating: 5)
Amazing company to do business with! I wouldnt trust anyone else. Ive had them out several times for service and they do a great job. Ive had Chris come out to my home on many occasions and he always does an excellent job. He is very friendly and knowledgeable. He always takes the time to explain my issue on a level that I understand. KMA, you have made me a happy and loyal customer.

Review 137 (2023-03-22 - Rating: 5)
I called to have our heater looked at. Within 15 minutes I received a call back stating the technician was 6 minutes away!Dustin was very kind and explained everything he was doing. Great service!! Would highly recommend!

Review 138 (2024-08-30 - Rating: 5)
Autumn and Zack are great! They are professional. They are the DAWGS!

Review 139 (2019-02-08 - Rating: 5)
We had a really great experience with KMA! KMA is very familiar with older homes which is why we selected them. Our service professional, Luke, was great. He was very professional and very thorough in his evaluation of our problems and did a great job at explaining what was wrong and what our options were. The quality of the work that was done went above and beyond our expectations. I would highly recommend KMA and our service tech, Luke, to anyone and we will definitely contact them again for our additional needs in the future. Highly recommend!

Review 140 (2022-08-03 - Rating: 5)
Granted, it is the same day as the repair but I feel confident anything that could be done to fix it was completed. Mitch was patient with all our questions and gave us the best solution for our issue. If anything goes wrong, I know he will be back to take care of it. At this time I am very pleased with the service.

Review 141 (2020-08-17 - Rating: 5)
We called KMA to do a full electric inspection on an older home we were considering purchasing. Scheduling the inspection over the phone was quick, easy, and overall, a pleasant experience. To our surprise, the inspection was free - just another positive to add!Ian M. was the inspector who worked with us and to say he was awesome feels like an understatement! He showed up on time, was incredibly thorough in his inspection, and explained EVERYTHING in as much detail as possible for us. He answered every single question we had and is someone I would recommend to anyone looking for an electrician.

Review 142 (2023-07-25 - Rating: 5)
Braden was very friendly, professional, polite, informative, thorough, and successfully completed the job. He answered all our questions, listened to our concerns, and provided outstanding customer care.

Review 143 (2021-08-10 - Rating: 5)
Sam was on time, very thorough, asked questions to help me determine best outcome for adding electric to my outbuilding. He explained the process completely & finished the project in timely manner.I appreciated the follow up quality control inspection by Tim. Very friendly, wanted to know if I was pleased or had any concerns & shared feedback on his assessment of the installation.Will definitely use KMA for future electrical needs.

Review 144 (2023-04-05 - Rating: 5)
After a different HVAC company installed a new furnace in November they apparently failed to run the thermostat wires to the AC unit so that once the weather got warmer we’d be able to run our air. Brandon and Braden came out today and figured out all the problems, ran the correct wires and the AC unit is up and running blowing ice cold air! I couldn’t thank them enough, we definitely will continue to use True North and recommend them to others

Review 145 (2022-06-21 - Rating: 5)
KMA is simply THE BEST! Customer centric, courteous and professional. Ronnie Ward came out to perform electrical maintenance and new installation. Ronnie treated me with respect and was attentive to my questions/requests. KMA is up front and provided me a written estimate and was right on point when the work was completed. Ronnie Ward (and the KMA family) made this a great experience and because of them, I will only use KMA for my electrical and HVAC needs.

Review 146 (2021-11-30 - Rating: 5)
Very pleased with how fast KMA responded to my grandparents furnace issue. The technician Ken assessed the situation swiftly, and quickly traveled to Columbus for the required part. Had the furnace back up and running in no time. Extremely satisfied with his honesty and service. Would recommend KMA to anyone! If I could give more stars I would.

Review 147 (2023-07-12 - Rating: 5)
Electrical repair. Have gone with them for any electrical needs folks are always friendly professional and committed to resolving whatever issue I have. Today Matthew was able to resolve dishwasher problem by going beyond my ask. Saved me additional expense of dishwasher specific repair person or new dishwasher outright. Much appreciated.

Review 148 (2023-05-22 - Rating: 5)
I own a duplex, so they did spring update to my tenants side and actually had to replace to outside electric source for my side. Everyone was shocked thats all it took. (29 yr old system) And its been running perfect since. I would highly recommend!!

Review 149 (2023-10-11 - Rating: 5)
TrueNorth is very responsive to my needs and has a highly qualified team of technicians. Damian, who has been to our house once, is friendly, through, and listens well. I highly recommend TrueNorth to my neighbors and friends.

Review 150 (2021-08-16 - Rating: 5)
Tom was easy to work with and very professional. Came out for an estimate, he was on time, listened to what we wanted, made suggestions, and made us feel very comfortable. Came back a few days later for installation, and again was very courteous and punctual. I would highly recommend Tom and KMA for any electric job you have!

Review 151 (2023-01-11 - Rating: 5)
Was having electrical problems and was referred to True North. Then Shane Mason came, and he listened to all the problems I was having. He thoroughly examined the electrical wiring, furnace, water heater (which had a unknown leak), boxes, in the house and garage. Then he sat down and explained all the dangerous screw ups that were done through out the years - some half haphazardly - and how badly the wiring was weather worn with holes. His company would correct everything to make this a safer place to live. His crew did it all in one day. I feel so much safer now knowing it was done by professionals and done right!

Review 152 (2023-02-23 - Rating: 5)
Maurice was friendly, knowledgeable, and professional. The company was responsive and got me an appointment when I needed it. I also appreciate their online reservation system. Makes booking an appointment easier outside standard business hours.

Review 153 (2023-05-16 - Rating: 5)
The technician, Brad, was very professional, friendly, and helpful. He got our unit working again and gave us information about purchasing a new heating and cooling system. There was no hard sale, just useful information.

Review 154 (2023-07-23 - Rating: 5)
Jamie was phenomenal. After a power surge he methodically traced down the causes of damages and was able to repair all except a garage door opener with no fuse. Even with 1970s vintage appliances snd units he was successful. Thank you!!!!

Review 155 (2023-11-01 - Rating: 5)
Braden did a great job checking and double checking everything. They also explained to me exactly what the issue was and why Im detail so I completely understood. Fantastic! Would def recommend

Review 156 (2023-11-02 - Rating: 5)
Frank did a great job. Very knowledgeable, professional and friendly. My only complaint is with the charge to replace a kitchen sink faucet. Seems rather high.

Review 157 (2023-07-21 - Rating: 5)
My Both Unit need repair AC is not cooling and furnace was leaking.scheduling was really easy.Wayne came on time.Dealing with him was really easy.Within an hour both units were fixed.Great service professional.will definitely use this service in future

Review 158 (2022-11-11 - Rating: 5)
With one member exeption, the team was exceptional with knowledge, repairs, courtesy, friendly, team was responsive to pet instructions & caretaking needs, and followed homeowners instructions for pet safety. They were very watchful, timely, caring, and answered questions willingly. Only one member was not cordial nor thoughtful of their task of the project to the homeowner. This person did not use necessary drop cloths for their task, which created a huge mess regarding essential needed supplies for the homeowner.

Review 159 (2021-03-20 - Rating: 5)
I was extremely pleased with the work and services provided at KMA. They offer fast and even same day service, and are more than willing to accommodate whatever schedule you may need. The technicians were beyond polite, professional, and a pleasure to work with. The job was done quickly and without any issues, and is all working perfectly. I would definitely reccomend anyone looking for any electrical, heating, cooling, and plumbing to give them a call. Overall just a great experience 👍😎

Review 160 (2022-12-24 - Rating: 5)
During the last extreme cold spell, Jay and Doug responded promptly to a furnace problem on a Saturday morning. They were very courteous, friendly, and thorough. They analyzed the issue quickly and then waited to make sure the furnace was working properly before leaving.

Review 161 (2023-03-02 - Rating: 5)
They called as they were leaving their shop, arrived 45 minutes later, and removed and replaced my main breaker panel. The work was done by 1:40 ,PM. The electrician and the trainee were friendly, courteous and knowledgeable. I am very pleased with this work.

Review 162 (2023-07-31 - Rating: 5)
Braden Gartner was very descriptive and professional. He went through all the steps he was taking to test our system and for the repair of our system. I would 100% recommend true north!

Review 163 (2022-07-06 - Rating: 5)
Audrey did a great job! She communicated with me every step of the way and was extremely professional. I will definitely use KMA again and will let others know about my experience when they are looking for an electrician.

Review 164 (2022-12-06 - Rating: 5)
Our technician Brandon was extremely knowledgeable and helpful. He didn’t try to sell my anything that was unnecessary. Because if that, I am likely to be a repeat customer in the future. I highly recommend True North!

Review 165 (2023-02-23 - Rating: 5)
I just had a new Colman furnace installed that I purchased from True North Heating& Cooling. The gentle men that came and installed the furnace were very professional, very nice and ansewered all my questions. So I would like to say thanks to Camron and Roger.

Review 166 (2023-02-21 - Rating: 5)
Eddie and Chris were great. Both were super informative and professional. They even asked our preferred pronouns, which is a huge plus. Very LGBTQ friendly! Thank you. We can’t wait to work with you again in the future.

Review 167 (2023-09-05 - Rating: 5)
Matthew was very professional and talked me through every step of the quote. He showed me in my home the things that needed to be updated. I appreciate his approach to educating me while giving me the quote.

Review 168 (2019-04-22 - Rating: 5)
KMA did a fantastic job on our electrical issue. Everyone was friendly and professional and they responded quickly!Luke was our technician and was one of the nicest service people we’ve had in our home.I would highly recommend this company and will use them again in the future.

Review 169 (2021-05-26 - Rating: 5)
I scheduled the maintenance visit easily online. They confirmed the visit via text and sent a reminder the day before. On the day of the visit they texted a picture of the technician Ken Miller and approximately what time he would arrive. During the visit, Ken was professional, efficient and friendly. He adjusted my AC so it would run more efficiently. He also helped me by letting me know how I could save money by choosing a yearly maintenance plan. I was surprised at the low cost. KMA installed my furnace and AC. I would recommend them for installation and maintenance.

Review 170 (2019-01-30 - Rating: 5)
On one of the coldest nights on record, my furnace went out! Other places were charging $250 just to come look at my furnace. Kma was honest with me. They did not have anyone available until the morning. However, they were here by 8:30 a.m. Being a widow whose husband used to take care of these things, I was very worried and upset when I called. The woman who answered my call was very patient and calm. Anthony and Dustin came to my home. They were very kind and professional. They had to drive 2 hours in terrible weather to get a part they needed, but I had heat by 12:30! They were upfront and honest about their work and the cost (which was VERY reasonable). I would highly recommend KMA to anyone!! I will definitely call them for any future work! Thank you!!

Review 171 (2023-08-14 - Rating: 5)
Braden did a fantastic job of communicating what the issues were with our unit and coordinating a plan for resolving our HVAC issues. He was courteous and respectful of our home.

Review 172 (2023-08-04 - Rating: 5)
Wayne Bartley was an absolute rockstar! On time, professional, informative and knows his way around HVAC. Wayne was able able to get us back up and running in an hour while helping to educate me on my system and what I could do I between maintenance to keep it running optimal. I would highly recommend Wayne as well as True North to anyone in the Columbus area.

Review 173 (2022-01-11 - Rating: 5)
These guys were fast. My old furnace finally gave up a couple days ago, and were able to get me taken care of in just a couple days. New install was done in little over half a day even with them having to cut apart the huge old system into manageable pieces to even fit it out the door.They were extremely friendly, relaxed and polite—it’s normally stressful having strangers in the house, but that wasn’t the case with them. Their technician Kyle Lambright tool excellent care of us and give us all the info we needed.When everywhere else was “too busy” to send anyone out to a complete heat outage with the temperatures in the teens, KMA were out in only an hour or two with a repair guy. When the old system wasn’t repairable, a consultant was out to see us in two hours to let us know our options, and it wasn’t a high pressure sales pitch. I’m glad we went with them, and will be calling them first if our house has any other issues.

Review 174 (2023-09-29 - Rating: 5)
Ben came to replace the hot water expansion tank, replace the toilet water shut off valve, run a water line to my refrigerator, and replace the main water shutoff valve in the house. He did a great job on all of it. Frank came to help him with the main shutoff valve as it was definitely a two person job. Thank you!!

Review 175 (2023-07-24 - Rating: 5)
Matt came to my house to fix the electrical issues with my septic pump. As my pump was backing up and not pumping. He was prompt and efficient at figuring out the problem. Fixed the problem and gave me solutions if the problem were to occur again. Now my pump work!I will be using True North in the future for sure!

Review 176 (2018-09-13 - Rating: 5)
Brandon was our technician and he was very knowledgeable and friendly, I felt safe letting him in my house (dont do that often!) He was very kind and considerate to my mother and answered all questions appropriately. Leslie is a gem to talk to, you can just tell that they are genuinely kind and honest people! Very reasonable pricing and many finance options! Thanks so much!

Review 177 (2022-06-02 - Rating: 5)
Our technician was skilled, professional and competent. He fixed our air conditioner quickly and arrived promptly. Mr. Elliott also had a pleasant personality. We were very pleased.

Review 178 (2024-04-30 - Rating: 5)
Good people, very personable and easy to work with. Kyle, Zach and all were great! And very prompt.

Review 179 (2024-06-05 - Rating: 5)
Kyle was very professional he answered all my questions. I had so much clarity and it makes for easy decision making.

Review 180 (2023-01-24 - Rating: 5)
I requested an estimate for electric wiring, tankless water heater, whole house generator and mini-split heating/cooling system for new house under construction. The technicians, Chris and Brandon, were extremely knowledgeable and helpful walking us through the process. I am very pleased.

Review 181 (2022-01-06 - Rating: 5)
KMA installed a new electrical panel to bring our incorrectly installed panel up to code. The technicians were professional and courteous. They stayed late until the job was completed and ensured that the job was done right. Both technicians were very competent and knowledgeable. We are glad we went with KMA for this big project!

Review 182 (2024-05-01 - Rating: 5)
Jacob did an excellent job the rights were great and they did it fast and friendly and he will definitely be returning on the next call

Review 183 (2020-12-21 - Rating: 5)
Excellent service. Ken started and completed the job. He gave me the right recommendation for the job and was very detailed with what he needed to do and why. I will highly recommend KMA. Ken is honest, upfront and a very knowledgeable person. He was able to fix my furnace before Christmas. Thank you Ken!

Review 184 (2023-06-02 - Rating: 5)
Needed an irrigation system added to my HVAC. Brandon was the technician. Service was very professional and timely with excellent communication throughout the whole process. Highly recommend.

Review 185 (2023-04-06 - Rating: 5)
Chris was very professional and nice. He walked me through everything and fixed any issue that came up during the process. If I ever need true north’s help again I would prefer to have Chris do it!

Review 186 (2023-01-16 - Rating: 5)
I called true north for help setting up some new outlets and check my breaker box, and they over delivered! They reorganized everything so nicely and even fixed something I didnt realize was wrong! Thank you true norths Donato especially for helping me. I would recommend to anyone.

Review 187 (2023-07-14 - Rating: 5)
Sam went above and beyond, came out for a routine repair, He found a safety issue with a high amp. draw while he was here and corrected it !! Made a person feel safe again, prices were reasonable, will call tru- north again, thanks.

Review 188 (2022-12-22 - Rating: 5)
Our old furnace failed just prior to Christmas. These gentlemen installed our new system today. They were stellar in all aspects. Can’t say enough good things about them! Kyle, Troy, Byron and Kam are excellent, professional installers as well as being kind and friendly; a joy to have in the house.