Bassett Services Heating, Cooling, Plumbing, & Electrical

Located in Columbus, Ohio

Address: 4171 Arlingate Plaza, Columbus, OH 43228, United States

Phone: +1 614-344-6330

Rating: 4.8

Services

On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-19 - Rating: 5)
Jason does great work. He is very thorough and explains everything. He goes over the cost so there is no question how much the work is. I highly recommend him.

Review 2 (2025-01-07 - Rating: 5)
Zack Kimbel was very nice. I appreciate everything that he told me. The secretary I talked to on the phone was very nice and friendly also. They both was very helpful. Thank you so much. I would recommend you for sure.

Review 3 (2025-01-02 - Rating: 5)
Cameron was great. He was very efficient in installing the pump and changing out the gas line to the water heater. I can most definitely recommend him for his working knowledge and capabilities. Thanks Cameron.

Review 4 (2024-12-17 - Rating: 5)
Cameron did a great job! The water heater no longer leaks and I am so grateful for that fix. In addition, I went to use my garbage disposal and smelled smoke. Shutting it down, I asked Cameron whether I needed a plumber or an electrician. Stating plumber, I asked him if he could take a look at the issue. Seeming more than happy to, he found that there were actually smoke fumes bellowing from the disposal. Providing me a quote for replacement, I asked whether he could change it out today, and having disposals on the truck, he was able to do so immediately! Again, I am so grateful for him and the services of Basset! Thank you so much! Also, if you happen to have a future sale on the water softening system, please let me know as I am very interested in having one installed. Have a wonderful day and thank you again!

Review 5 (2024-11-15 - Rating: 5)
Bassett Services, Cameron Rung , the Plumber ,is really outstanding was So impressive. He was very professional answered all my questions and gave me a lot of information that I wasn’t aware of . I learned a lot from him.and Zack and Dale were professional too. The entire install with the water tank and the new furnace went so smooth . I would recommend Bassett Services to Everyone!! And the payment plan allows me to feel comfortable having my house safe.

Review 6 (2024-11-22 - Rating: 5)
Great experience with some major work in getting my HVAC system replaced. From initial diagnosis to including me in showing me every fault that current system had to options for replacement, to actual install and completion. Cullen was the tech who installed the system and his attention to detail and ensuring job was done correctly was outstanding. He spent time with me to answer questions and to show and teach me everything I would need to know about my new system. Never felt like process was being rushed. Great experience and very happy with the full process.

Review 7 (2024-12-06 - Rating: 5)
Nick was great! He really knew his stuff, did a great job explaining everything to me, and tracked down serious problems I didn’t even know about. I feel a lot better about my plumbing after he got done with it. Highly recommended!

Review 8 (2024-11-05 - Rating: 5)
The boys had some equipment problems in the morning and did not arrive until after noon. They however worked extremely hard and installed hot water tank, dug trench for water line, created a new crawl space door, ran new water line and made sure I had water in my house by early evening. They have a little finishing up to do outside. But I am extremely satisfied with the work that has been completed. I will recommend Bassett Services to everyone i know. Great job Jakob!

Review 9 (2024-11-28 - Rating: 5)
I had a very personable (Dale Downhour) and polite young man who came to my home to install my new Furnace. Job well done. He explained everything he had done and showed me his work including the new thermostat. I would recommend the company to all friends and family.

Review 10 (2024-10-31 - Rating: 5)
Zach was polite and efficient. He showed me pictures of the problem areas and explained what was needed in an understandable way.He did not give me the hard sell, which I appreciated. He was patient and answered all my questions. Zach was someone I would work with again.

Review 11 (2024-11-10 - Rating: 5)
Bassett services did a great job helping me with what I needed! Cameron was very customer service oriented. He assessed my plumbing and provided multiple options for solutions I could choose. They returned quickly to implement all the changes - and everything turned out even better than anticipated. I look forward to using my new tankless water heater as well as the new outdoor and indoor facets installed for me the same day. I was able to also assess some HVAC and electrical needs at the same time, making it a very efficient service. I look forward to having some electrical improvements next! I highly recommend Bassett - and thank you Cameron for the high quality result!

Review 12 (2024-12-14 - Rating: 5)
I would give Sam Smith 5 stars for his hard work, commitment to excellence, friendly and courteous attitude and going the extra mile. He went out of his way get the job done in a timely manner after two scheduling issues with Bassett. He even went so far as to clean up a mess made by another employee. He came on time and left things neat and orderly. We need more Sam Smiths in the world!

Review 13 (2025-01-02 - Rating: 5)
Michael Seeley did excellent work on my sump and back-up system. After diagnosing the problem, Michael advised me that the system could still be under warranty and he was persistent in reaching the correct person who could authorize the warranty. It was pouring rain that day and Michael was able to devise a way to keep the ground water from overflowing in my finished basement while he returned the defective system and brought a new replacement system at no cost to me except for labor. Additionally, the Bassett Company provided excellent communication throughout the process. It was simple to schedule on line and they even texted a picture of Michael Seeley so I felt very comfortable letting him in when he arrived. I highly recommend Bassett and will use them again in the future. Victoria Hartley

Review 14 (2024-12-27 - Rating: 5)
Super professional and very knowledgeable. Polite, caring, and transparent as to service cost options. I highly recommend this company and Andrew was top notch.

Review 15 (2024-11-29 - Rating: 5)
Dale was great! Very professional and friendly. Our furnace died the day before Thanksgiving, Zack came out and looked things over. Wasn’t surprised we needed a new one as this one was original to the house. Dale came out today (Friday) and I’m now posting from my couch enjoying the heat again. It’s cold outside! I would definitely recommend Bassett’s.Happy Customers,The Deskins Family

Review 16 (2024-11-04 - Rating: 4)
Sam Smith checked our electrical and serviced our Generac generator. He’s very knowledgeable and friendly. He gave us complete care and attention. We highly recommend him.

Review 17 (2024-12-13 - Rating: 5)
Chris the Dawg was fantastic. No one around the holidays wants to have a plumbing issue that cannot be resolved easily. But even with not being in an ideal situation Chris made the experience as positive as possible.

Review 18 (2024-12-23 - Rating: 5)
My experience with the Dawg (Bassett) plumbing and heating was outstanding. The technician arrived on time and did his thorough estimate of the project. He presented all my cost before the job and shared additional information for maintenance. Using the Dawg was the right choice for me and I would recommend them for your household service provider.

Review 19 (2024-10-09 - Rating: 5)
Jakob was awesome. He did the job super fast and accurate. Thank you so much!!!! We are very pleased and will refer and call again for any future needs!!!

Review 20 (2024-11-06 - Rating: 5)
I highly recommend Bassett Services Inc! Jason my electrian was professional, knowledgeable, and efficient. He took the time to understand what I needed, explained everything clearly, and completed the job to a high standard. His attention to detail and dedication to safety were impressive, and the results exceeded my expectations. I will definitely call them again for any future electrical work. Thank you for a job well done Jason! You are definitely the top DAWG!! 🙌🏼

Review 21 (2024-10-21 - Rating: 5)
Dale was one of my technicians assigned to my furnace install. He was respectful and very friendly. He made sure to cover my hardwood floors, and was respectful of my home. He made great conversation about the work he was doing in my home and his own. I appreciate the quality work he delivered with my new furnace install.Cullen was the other technician who installed my furnace. Cullen was very respectful of my home, and he was a wealth of knowledge. He explained everything to me about my new system and my outgoing system. He has a true passion for the science behind HVAC, and it shows!

Review 22 (2024-10-07 - Rating: 5)
Giving another review because Eddie and his team came out next day, they were great! Clear communication and were patient with me as I texted details to others in the house! Theyre coming back soon to look over my plumbing, furnace, and AC as well!

Review 23 (2024-12-19 - Rating: 5)
Brendon did a very nice job and explained all the work he was doing in a way I could understand. Last minute job as well so grateful he could work it so quickly

Review 24 (2024-10-05 - Rating: 5)
I want to thank Michael Seeley from Bassett Plumbing for helping us with our kitchen sink drain blockage. He was prompt, professional, explained everything he would need to do, worked hard, and cleaned up everything before he left. He even gave us tips to help prevent drain clogs. He was very professional and his help was definitely appreciated! I highly recommend him if anyone needs plumbing services.

Review 25 (2024-10-28 - Rating: 5)
Aaron was great. Efficiently addressed the issue and made a point to educate and inform me about the issues that are remaining and the correct repairs. Very professional and helpful company

Review 26 (2024-10-15 - Rating: 5)
Andrew was courteous, on time, and was determined to find the problem and he did. We plan on doing more plumbing as the home is rounding 20 years old and will only use Bassett and Andrew.Thanks again, Andrew! Your professionalism is on another tier! See you guys soon!

Review 27 (2024-10-21 - Rating: 5)
Kyle is amazing, shoutout to Kyle for doing what he does best and that’s to complete his work which he did. We are so thankful that he came through and worked his magic. You guys have a great guy on your hands. Thank you Kyle.

Review 28 (2024-09-05 - Rating: 5)
I called Bassett about an electrical issue I had. They sent Brendon out a few days later to access the issues and scheduled me in. A week later, Brendon came back to do the repairs and now everything is back to normal. Everything went smoothly and hassle free. I would highly recommend using this company. Thanks again!

Review 29 (2024-12-14 - Rating: 5)
Jakob was great.. he fixed our issue rather quickly. I will use your service if ever needed again.

Review 30 (2024-10-22 - Rating: 5)
I was so pleasantly surprised at the young man who came today! He was respectful, kind, & had patience with my two little dogs who think they have to kill everyone who looks at their Mommy !He got right to work, asked to/about anything he was doing & educational on everything he needed to do & had done !Made no mess & if he did there were no signs !Here I am first time I my life I have ever had to take care of something like this in my own! I had no clue who to call ! Husband is away in a business trip & I needed to step up and handle it ( before my husband my father always took care of this type of stuff for me, he has since passed on )Called my husband I got the entire blah blah blah I feel so bad ... I knew something like this was gonna happen if I took this new job ( which consist of traveling ) I worry about leaving you & Min there alone ( I help take care of my mother in law who has dementia) I had assured him a million times there was nothing that would come up we could t handle.. I wanted him to take this new job well because he is aging lol and this job would be easier in his body 😉Well I finally just googled it for my area & counted down to the 7th one ( my favorite # ) called them & the sent someone right out the next morning. Oh did I mention we bought the house, just finished a total remodel & moved in the week before! So no life wasnt stressful 😭 lol !My point being I DEFINITELY, GOT THE RIGHT PLUMBER FOR THE JOB !!! I WILL BE A RETURN COSTUMER ( 🤞🏼hopefully wont need them ) SHOULD IT BE NEEDED !!! Last but lastly said ... THANK YOU BASSETT & JAKOB FOR THE FAST, FRIENDLY WONDERFUL SERVICE 🫶🏼

Review 31 (2024-09-17 - Rating: 5)
Great employees great company, did a phenomenal job from start to finish on a new HVAC install. Dale and Cullen were awesome! Thanks again!

Review 32 (2024-08-29 - Rating: 5)
Autumn, Zack, Thomas and Owen did a great job. they are the best dawgs! 76 years old and they are the best! I trust them and they take great care of me!

Review 33 (2024-09-26 - Rating: 5)
Technician was GREAT! Couldnt have been more polite or professional. Went about his job in a serious way answering all of my questions. I am a Browns fan and our technician Kyle is a DAWG!! Thank you Bassett

Review 34 (2024-08-25 - Rating: 5)
Kyle was the top dawg when he came to inspect our AC unit. He was very knowledgeable and answered all of my many questions. He was professional and nice. Thank you Kyle!

Review 35 (2024-10-25 - Rating: 5)
Andrew did a great job and way above the call of duty... he was here for 8 hours straight with a smile and an explanation for everything he did. True Professional. 👍

Review 36 (2024-11-08 - Rating: 5)
Nick and his associates from Bassett Plumbing were great. Got the job done in a timely manner. I will use them again, and would recommend them to everyone.

Review 37 (2024-09-27 - Rating: 5)
I appreciate the quality of work and the professionalism and friendliness the installers Cullen, Dale and Cameron exhibited. They were knowledgeable and answered all of our questions very thoroughly for our New Furnace AC and hot water tank.

Review 38 (2024-09-25 - Rating: 5)
Weve been dealing with Bassett company for our electric work and they have been amazing come to find out they also branch into plumbing which is where Nick came in. Nick was great just like the electricians. He was very friendly, polite, informative and we feel he gave us a fair price. Plus we signed up for their extra program and got 10% off of the plumbing work Nick will be doing!! All in all Bassett is an amazing company so far no complaints whatsoever! I would most Definitely recommend these guys for any of your home needs. I wish I had known they do heating and cooling too we were Highly taken advantage of by Five Star home services they are very crooked! Bassett is the place for us !! And the program even covers our home stuff that they didnt do its part of the package! Love it these guys are fantabulous !!

Review 39 (2024-11-12 - Rating: 5)
Young man was excellent.. did above and beyond.Found a gas leak that not even fire department could locate!!! I feel so blessed to have received service from him!!!Thank you so much

Review 40 (2024-07-16 - Rating: 4)
Kyle was very polite and pleasant. Seems knowledgeable. I did think he should have taken the sides off of the unit to clean but only hosed them from the outside. I could have done that. However was pleased to find out unit is working properly and pressures etc are perfect.

Review 41 (2024-11-15 - Rating: 5)
Aaron Berg was very knowledgeable and kind. Saved us on money to find a better solution to our plumbing problem. Thanks Bassett and Aaron

Review 42 (2024-10-17 - Rating: 5)
Zack walked in the door and had furnace working in less than 10 minutes!! He knew the product and knew how to fix the issue!! Highly recommend this young man!!

Review 43 (2024-10-30 - Rating: 5)
Amazing experience from the start! I recommend Andrew our technician and Bassett for all your plumbing/water needs!! 5 star service!

Review 44 (2024-08-26 - Rating: 5)
Zack was professional and quick with great knowledge of what he was doing ! Quick same day response had our central air up and going in short time on a 95 degree day

Review 45 (2024-12-30 - Rating: 5)
Very friendly and very professional. They completed the install in one day without a hitch.

Review 46 (2024-08-28 - Rating: 5)
Kyle arrived on time and did a thorough inspection of my ac and explained common issues related to ac was very helpful. Keep up the good work team ### dawg ###

Review 47 (2024-09-30 - Rating: 5)
Cullen was very informative and a precise worker today. I mentioned to him how I appreciated him making the time ti answer my questions as well. I do feel hes an asset to the comoany

Review 48 (2024-11-25 - Rating: 5)
Cullen was fantastic! He went the extra mile for a maintenance visit in every aspect from helping me understand my system better to making recommendations for how to troubleshoot little issues.

Review 49 (2024-10-17 - Rating: 5)
Michael was professional and worked until he completed the job. I am very happy with him and I will be calling you again if need be.

Review 50 (2024-08-23 - Rating: 5)
Relieved that I found a company that could schedule same day. The tech, Jason, was totally professional and resolved my issues efficiently. Bassett will be my go-to for household repairs. Easy to remember by the dawg logo, a Bassett hound.

Review 51 (2024-12-07 - Rating: 5)
Andrew did a great job , he was clean fast and went above and beyond !! Definitely recommend!

Review 52 (2024-09-05 - Rating: 5)
I cannot recommend Cameron enough!! We could tell he really knew his stuff and he made us feel very confident throughout the whole process. We had over 13K of work done and he did an amazing job!! Will be calling back if we ever need anything else done!

Review 53 (2024-08-30 - Rating: 5)
Jacob came prepared to scope our downspout drains, but quickly regrouped to scope the sewer line. Both Jacob and Christian replaced our shower unit, with great success and with very pleasant personalities.

Review 54 (2024-08-29 - Rating: 5)
Very professional. You guys have a very informative technician. I was very satisfied with Kyles services and would recommend this dawg to anyone needing any kind of cooling and heating services. Thanks kyle

Review 55 (2024-11-01 - Rating: 5)
Jakob did a great job in looking for any pipe blockages and allowed me to watch the whole process as he explained it. I would highly recommend.

Review 56 (2024-12-21 - Rating: 5)
Andrew was on time, explained each step of the work to be done, and completed the work in a timely manner. We are very pleased with everything.

Review 57 (2024-12-04 - Rating: 5)
Andrew really impressed me stuck with the job and talked to his manager that the new part was bad traded a new oneAnd explained that could be possible another part might be affected advise me and very honest

Review 58 (2024-09-05 - Rating: 5)
Thomas Case performed a fantastic job on our HVAC system. He was professional, friendly and knowledgeable. His explanation of what was going on with our system was detailed and easy to understand. Great customer service.

Review 59 (2024-09-05 - Rating: 5)
I needed a electrician ASAP, Eddie Jacks and his crew did an outstanding Job! Was able to restore my power in a day, great doing business with this company, and would highly recommend! Thank you!!

Review 60 (2024-10-09 - Rating: 5)
Kyle was very thorough & answered all my questions. Would highly recommend Bassett for an Energy review of your property.

Review 61 (2024-09-05 - Rating: 5)
Eddie was amazing. He took the time to explain what he was doing and made sure I understood. Definitely a customer for life!!

Review 62 (2024-10-31 - Rating: 5)
Kyle did a great job explaining his work and providing insight into all repairs needed.

Review 63 (2024-11-06 - Rating: 5)
Sam performed the pm on my dad’s generator. Got right to it, and kept us informed. Nice guy.

Review 64 (2024-04-03 - Rating: 5)
Tyler did a fantastic job! Got everything done quickly and neatly. Offered information and suggestions that were very helpful. I was impressed he could handle holding a ceiling fan/light easily and safely. Soon as I get some other fixtures I hope he will come back.Round 2 Tyler did it again! A masterful job of installing a chandelier. And answering all my questions and concerns, as well as advice and suggestions. When were ready for further upgrades, hell be the only one well call.

Review 65 (2024-09-11 - Rating: 5)
Did job that was told could not be done. Cullen and Dale are magicians!!!

Review 66 (2024-10-10 - Rating: 5)
This was my first time using Bassett services. My technician was Braden Gartner and he did an excellent job. He was very friendly and knowledgeable, it ended up being a very simple fix with my AC. Braden offered a few different options that included a free cleaning of my AC and furnace. Highly recommend giving this company a chance!

Review 67 (2024-09-05 - Rating: 5)
He was very informative, he explained in detail. We felt assured we were in good honest hands. We called the next day and set up an appointment.

Review 68 (2024-09-05 - Rating: 5)
Brian , Eddie and Jamie are AWESOME. They came to my home in the middle of the night to fix my electrical issues. I highly recommend Bassett Electric for any electrical needs you may have. Thank you all for coming to my rescue.

Review 69 (2024-09-05 - Rating: 5)
I was experiencing an electrical short in on of my light switches that took out an entire room of my house. Tyler came in and quickly diagnosed the problem, helped me understand what was happening and advised me on what options I had. The whole fix took less than an hour and Tyler was awesome to work with. Highly recommend

Review 70 (2024-02-22 - Rating: 5)
So thankful we went with Bassett Services for our hot water tank replacement! Was able to get a quote and same day installation at a great rate. Technician Cameron was knowledgeable, talked through the pros and cons of all available options, and helped us make the best decision. Cant thank them enough for restoring our ability to take a hot shower in our home after 5 days without!

Review 71 (2024-09-05 - Rating: 5)
Even though Kyle was not able to do repairs on the RV heating/cooling thermostat he was very kind in offering suggestions....great example of Customer Service that you can be proud of...thanks again Kyle!!!

Review 72 (2024-09-25 - Rating: 5)
It was a good experience. Representatives were kind understanding and very informative. Thanks again Karen Hysell

Review 73 (2024-09-05 - Rating: 5)
Very pleasant and friendly. Maintenance check was completed in a timely manner and very thorough. Thanks, Thomas!

Review 74 (2024-09-05 - Rating: 5)
Very pleased, did a wonderful job, at a very afordable price , i have already recommended him to a family member.

Review 75 (2024-12-19 - Rating: 5)
Aaron came out to clean our back up main sewer line. It was backing up into the yard, we have an older home with lots of trees. He was great! He spent a lot of time working on the line and making sure I was able to use our water today! Will 100% be requesting him when we need more work done!

Review 76 (2024-04-22 - Rating: 5)
Super fast and quality service. Available within an hour and done with a toilet replacement in less than 4 hours of my call. Pricing was fair and you would have never known that they were there. Cameron was professional and friendly. I’m glad ServPro of Delaware referred me to Bassett.

Review 77 (2024-09-05 - Rating: 5)
Travis did a great job for us. He was punctual and very friendly. A five star performance!

Review 78 (2024-09-27 - Rating: 5)
Highly recommend! Aaron did a fantastic job and solved the problem quickly.

Review 79 (2024-09-05 - Rating: 5)
Zack was my technician and amazing. He was assigned to perform an annual air conditioning inspection and discovered an issue (leak). He explained what the issue was the time necessary to complete the service for a follow up appointment. Zack contacted his team and was able to make the repair happen the next day! He is a consummate professional, courtesy and a darn nice guy. Basset is fortunate to have him in the team. Because of Zack, I continue to be a raving fan.

Review 80 (2024-09-05 - Rating: 4)
Cameron, assessed plumbing, was very professional, knowledgeable and kind. Didn’t go with services because price from company was outrageous and questionable (not a reflection on Cameron). Kaleb, electrician, was also professional, knowledgeable and kind. He completed the work quickly and explained everything well when I asked questions on the changes.Turn around time for request of appointment to home arrival was very quick.

Review 81 (2024-09-05 - Rating: 5)
Both zack and dale were fantastic. Despite the obstacles they faced and the heat, they pushed through and stayed until the install was completed. Our family appreciated their hardwork and all of Bassett Columbus.

Review 82 (2024-09-05 - Rating: 5)
Hot dawg! Mike Seeley was awesome! Pleasant and efficient! He can come back anytime!!!

Review 83 (2024-09-05 - Rating: 5)
Matthew was prompt, thorough and explained what he assessed as needed along with the updates he did afterwards. We will definitely use Basset again! Overall they were quick to get us scheduled in and repair. The follow up on when the tech was coming and communication through the whole process was more than Ive seen from any other vendor weve used!

Review 84 (2024-04-18 - Rating: 5)
Kyle was great! He was very knowledgeable and professional, explaining the probable issue and the options, costs and tradeoffs between them. Part of owning a home is knowing that you’ll have to deal with things like the HVAC. When we do, it’s good to have companies like Bassett and techs like Kyle!

Review 85 (2024-10-18 - Rating: 5)
Excellent work and very respectful! Diffidently will speak highly of both of these men and the company!

Review 86 (2024-09-05 - Rating: 5)
Travis Hamm went above and beyond, did a great job at the AC inspection appointment I set up. Recommend his services!

Review 87 (2024-12-31 - Rating: 5)
Same day service. Very nice and professional.

Review 88 (2024-11-19 - Rating: 5)
He did a great job and was very knowledgeable about the job….thanks!!

Review 89 (2024-09-05 - Rating: 5)
Tyler did an amazing job. He was prompt, and extremely courteous. He diagnosed the problem, scheduled next day repairs, and communicated the plan while making sure all my questions were answered and concerns were addressed. He was very quick and efficient with the repairs and minimized the time I was without power while completing the job. I highly recommend Bassett and specifically Tyler for any electrical problems that need repaired. I will definitely be calling Bassett with any further electrical projects I have.

Review 90 (2024-04-03 - Rating: 5)
Jakob was exceptional. I love learning and whatever it is, I will sit and observe. He was kind, showed me what was going on, and very knowledgeable. I’m thankful for his service today. I’m happy with the work I get from Bassett.

Review 91 (2024-12-26 - Rating: 5)
Andrew explained everything and took time to check the water softener. He was very helpful and explained all available options and was very professional.

Review 92 (2024-12-22 - Rating: 5)
I called Bassett after getting quotes from several different companies. They were polite, answered all my questions and took care of the issues and resolved my issue immediately in one of my properties. My second property had a more severe issue it needed a sewer replacement and they walked me through the entire process and took care of the job in a matter of hours. This was a huge relief because I have children and three with disabilities,I wouldnt have been able to go out without utilities for long. Aaron and his supervisor were extremely polite and understanding of my concerns. I would definitely recommend them. Great team!! Thank again guys!!

Review 93 (2024-01-12 - Rating: 5)
Kaleb was a true professional and a life saver. He was able to fix my issue, the same day and get my house up and running again. Greatly appreciate his help and staying late to finish the job. Highly recommend this company. Everyone Ive dealt with has been professional. 👍🏻👍🏻

Review 94 (2024-08-26 - Rating: 5)
Professional, knowledgeable and friendly.Quickly gave estimates and gave no hassle no push to choose Bassett.

Review 95 (2024-09-05 - Rating: 5)
Sam did an excellent job of installing our new outlet and found an issue with the electrical wiring that was done from our generator installation back in January of this year.

Review 96 (2024-08-29 - Rating: 5)
The tech came to scope the rain drains, but was able to run the sewer line since yesterday’s visit was for toilets. Very professional!

Review 97 (2024-11-07 - Rating: 5)
He was very personable and explained the issues and resolutions very well.

Review 98 (2024-09-05 - Rating: 5)
Bassett employee Matthew was respectful, considerate and quite knowledgeable! He cleaned up exceptionally well after completing his work. A very nice young man!!

Review 99 (2024-09-05 - Rating: 5)
I would highly recommend True North/Bassett services for your electrical work! Sam Smith was our Electrician and was extremely professional, and thorough. He took the time to explain the work being done, and helped us through the insurance claim we had to file through storm damage. Thanks Sam!

Review 100 (2024-09-05 - Rating: 5)
Jason did an extremely great job he completed we appreciate his hard work

Review 101 (2024-09-05 - Rating: 5)
Matthew was FANTASTIC!!He arrived within one hour of my initial call!!! His work ethics were wonderful and beyond efficient.I couldn’t be more happy.He answered all my never ending questions with such patience lol.Thank you all

Review 102 (2024-09-26 - Rating: 5)
Zach was very helpful and professional. Communication skills were very good. Dawg!!

Review 103 (2024-02-23 - Rating: 5)
Tyler was friendly and listened when I explained what had been going on with the electricity. He ran some tests on the panel and deduced that the problem was coming from the outside panel. He fixed it and had me check to make sure that the microwave and dryer were working and that there were no more fluctuations in the panel. Will definitely be calling if I have more problems, highly recommend.

Review 104 (2024-12-09 - Rating: 5)
We had a newer water heater fail and they came out the next day and replaced it. DAWG

Review 105 (2024-09-05 - Rating: 5)
Bassett Services Rocks !!! We are so pleased with the service weve received with Bassett for our Geo-Thermal System. We tried multiple other local service providers in the past and no one knew much of anything about Geothermal. All of their technicians are knowledgeable and helpful in all aspects of servicing and maintaining a geo system. Today Killian Reynolds knocked it out of the park !!! Best service weve had yet by far and that was hard to top. He spent time with me to explain the status of our current system and things we could do to make the system last longer. Killian also provided recommendations to improve the existing performance and areas to keep an eye on for the future to ensure we keep things running smoothly. This is how all service companies should strive to be - taking care of their customers and employees. Bassett has a lifelong customer for our home and would recommend them to anyone without any reservations.

Review 106 (2024-12-28 - Rating: 5)
Excellent service. Outstanding professionalism. I would recommend Bassett Services anytime.

Review 107 (2024-06-17 - Rating: 5)
My technician Thomas Case was great. The service was prompt and polite, He was very informative and very glad that I am enjoying the cool air.

Review 108 (2024-09-05 - Rating: 5)
Braden, the technician did a good job with not much information to work with. I was given an honest conclusion without pushy sales. Arrival was timed perfectly. Would recommend Basset services to others.

Review 109 (2024-09-05 - Rating: 5)
Tyler did a great job fixing our electrical issue. Fast, efficient, and kind. Highly recommend their services.

Review 110 (2024-09-05 - Rating: 5)
Braden did my parents tuneup today and they couldn’t be more happy with the service he provided us today . Was very thorough and explained everything to us very well ! Will keep using Bassett as our place to call .

Review 111 (2024-09-05 - Rating: 5)
Kyle was very knowledgeable and professional and explained how the electrostatic filter works. He was thorough in testing and inspecting my HVAC unit

Review 112 (2024-02-06 - Rating: 5)
He was polite and knowledgeable. Noticed a clamp was missing from factory and replaced it. He did extensive testing of the electrical system and found no issues. He also checked the heat pump and made sure it worked properly. All around, a good guy. Thanks for the check up.

Review 113 (2024-10-24 - Rating: 5)
Found out base of shower is uneven and repair can not be completed and new drain can not be installed and iam bumed out

Review 114 (2024-06-10 - Rating: 5)
Larry Harten-Roy was very polite, on time, and did his job exactly as he said he was.We are very happy with Mr. Harten-Roy and Basset.

Review 115 (2024-07-22 - Rating: 5)
Kyle did a great job of diagnosing our AC problem and recommending a good solution.

Review 116 (2024-09-05 - Rating: 5)
Braden came and discussed several upgrades we could use. He was knowledgeable, polite and well spoken. With the holidays right around the corner we couldn’t do the upgrades right now but we will definitely be calling Bassett and asking for him in the near future.

Review 117 (2024-09-05 - Rating: 5)
Braden was amazing!! He took his time and told us everything he was doing and what he thought could be wrong! He was a pleasure to work with and got our furnace back up and running quickly!

Review 118 (2024-11-12 - Rating: 5)
Jason the dogg was excellent at his work professional and quick

Review 119 (2024-11-14 - Rating: 5)
He did a very good job in what was needed to be done 👍

Review 120 (2024-07-16 - Rating: 5)
Very pleased with the work Cameron was nice fixed the issue we had in less than 25 min.

Review 121 (2025-01-06 - Rating: 5)
DAWG!Chris was great, knowledgeable and timely.

Review 122 (2024-10-07 - Rating: 5)
Andrew was amazing, took care of everything we asked.

Review 123 (2024-09-05 - Rating: 5)
Bassett Services is my go to company for electrical services. They are very professional and courteous and do a great job. This last appointment was to install a ceiling fan I purchased directly from the manufacturer. It looks great. Matthew was the service representative I requested.

Review 124 (2024-09-05 - Rating: 5)
I needed electrical work done quickly and Bassett Services came to the rescue. The problem that was identified was resolved within hours. Kaleb was polite, clean, quick and professional. He explained the process clearly and delivered what was promised. I will definitely use Bassett Services again.

Review 125 (2024-09-05 - Rating: 5)
Nick Sheumaker came and did the warranty repair on my shower from when the company was Discount Drain. The repair was done quick and correctly. They also honored the warranty from the Discount Drain, thanks again for working with me.

Review 126 (2024-11-18 - Rating: 5)
Excellent company with great prices and very professional services.

Review 127 (2024-09-05 - Rating: 5)
Thomas and Zack were awesome. They explained all options to me and explained what needed to be replaced and how it would benefit the system. I would highly recommend them both for any HVAC issue

Review 128 (2024-09-05 - Rating: 5)
Lucas was amazing, thorough and friendly. Explained everything every step of the way and put us on the road to success. Every plumber Ive had out from basset has been 5 star for sure.

Review 129 (2024-09-05 - Rating: 5)
Samuel Gilman was very professional & seemed very knowledgeable of what he was doing. He also explained how to program the thermostat onto our phone through WIFI. He was very courteous & very patient with us because we couldnt remember our password for him to program it so I had to go to t mobile & retrieve our password. Very nice gentleman.

Review 130 (2024-09-05 - Rating: 5)
What a pleasant and thorough technician! We appreciated Cullen and Dale installing our new HVAC system today!

Review 131 (2024-09-05 - Rating: 5)
Tyler was a great help! He showed up before the scheduled time, got it all fixed up in 10 minutes & gave helpful information to prevent it from all happening again! Truly a blessing

Review 132 (2024-11-06 - Rating: 4)
They were awesome and very friendly, and knew what they were doing.

Review 133 (2024-06-13 - Rating: 5)
The technician was very knowledgeable, very helpful and very kind. I’ve had a great experience with the company and the technician. I highly recommend them.

Review 134 (2024-12-17 - Rating: 5)
Friendly knowledgeable and got the job done!

Review 135 (2024-09-27 - Rating: 5)
Cullen was awesome!!I will definitely recommend Cullen and Basset!!

Review 136 (2024-03-08 - Rating: 5)
While Sam Smith did not sing for us (haha), he did a thorough job servicing our generator & was very personable. Wed have him back again in a heartbeat!

Review 137 (2024-05-02 - Rating: 5)
I had a problem with my ground Faul protection. Tyler identified the problem in less than five minutes and fixed it. I was very pleased with his attitude and Service.

Review 138 (2024-09-05 - Rating: 5)
As expected, Bassett dispatched my favorite electrical technician, Matthew Piemonte. He did an excellent job; very neat and professional.

Review 139 (2024-09-05 - Rating: 5)
Thomas was very professional and knowledgeable. He explained issues and solutions very well. I highly recommend him.

Review 140 (2024-09-05 - Rating: 5)
Great job. Answered questions and found that our home dehumidifier had never been attached so that was a pleasant surprise. 4 yrs and never knew, Im sure we will notice the effects of it working properly.

Review 141 (2024-10-22 - Rating: 5)
He was very professional and solved the problem we had.

Review 142 (2024-11-21 - Rating: 5)
Aaron was so helpful today in cleaning out my sink drains. Extremely quick and friendly. Highly recommend!

Review 143 (2024-09-05 - Rating: 5)
Thomas C. was very thorough and fixed my problem the same day. He was also very professional and knowledgeable.

Review 144 (2024-09-05 - Rating: 5)
Braden was very knowledgeable, and non disruptive while doing the service. customer service, and enjoyable to talk to. Only gave 5 stars because I couldn’t give 6.

Review 145 (2024-09-05 - Rating: 5)
Zack listened to my concerns and did a great job. Very knowledgeable and professional. Would recommend Zack to others.

Review 146 (2024-11-27 - Rating: 5)
The technician was able to get to the unit quickly and take cate of the issue right away. Very happy with the service!

Review 147 (2024-09-05 - Rating: 5)
Zack Kimble, great service, an awesome browns fan.DAWG

Review 148 (2024-11-29 - Rating: 5)
Cameron is absolutely top notch! Very knowledgeable! Pleasure to work with.

Review 149 (2024-04-02 - Rating: 5)
Super quick response. Kept my basement from flooding too! Very satisfied. I have used Bassett once for HVAC and once for plumbing and happy both times!

Review 150 (2024-03-18 - Rating: 5)
Bassett is a phenomenal company, I have had zero issues with any of their technicians or office staff that I’ve talked with. Would definitely recommend using them for any of your HVAC, plumbing or electrical needs!

Review 151 (2024-09-05 - Rating: 5)
Matt did a great job. Fast and efficient. Nice person and easy to talk to. Explained everything very well.

Review 152 (2024-03-19 - Rating: 5)
The service was awesome. Timeliness no so much, but he says there was some confusion with the office and his time.

Review 153 (2024-08-18 - Rating: 5)
Eddie was very professional & knowledgeable. Thank you

Review 154 (2024-03-27 - Rating: 5)
I cant speak for the unit just yet BUTLet me tell ya if it wasnt for the new unit i saw in my basement when I got home from work I would have never known they were there . They did a grate job did it quickly I feel like Im talking for a commercial but its true grate work guy!!!!!

Review 155 (2024-09-05 - Rating: 5)
The Bassett Services technician was punctual, polite, and professional. He completed the job in a timely manner and left the room neat and clean. The price for the repair was fair.

Review 156 (2024-12-16 - Rating: 5)
Michael was very personable and explained the process well gave me options. He was in and out and fixed the problem!

Review 157 (2024-01-10 - Rating: 5)
Nathan was very informative, courteous, and did a thorough job of finding the leak, explaining his work, and sharing his knowledge of pipe materials. l appreciate it!

Review 158 (2024-10-25 - Rating: 5)
Excellent service! Fantastic job clearing up my clogged drains. Extremely satisfied.

Review 159 (2024-01-31 - Rating: 5)
Braden was very nice, went into my attic to check my furnace, said everything looks good&he checked my filter. Hes a very polite, mannered young man

Review 160 (2024-02-03 - Rating: 5)
Initial home visit was good. Nathan is very professional. Estimate complete and work scheduled for Monday morning.

Review 161 (2024-04-10 - Rating: 5)
Friendly and were able to help me same day. I definitely enjoy working with them and will continue to.

Review 162 (2024-08-14 - Rating: 5)
Very nice and professional would highly recommend this company !!!!

Review 163 (2024-10-23 - Rating: 5)
Brendon was polite, respectful and got the job done quickly. He made sure everything worked before he left and answered all of my questions.

Review 164 (2024-03-15 - Rating: 5)
Jakob Schuemaker did a great job when he was at my house inspecting sump pump!! Thanks so much Jakob!

Review 165 (2024-08-28 - Rating: 5)
He did a really great job! Dawg

Review 166 (2024-08-28 - Rating: 5)
Thomas from Bassett was extremely helpful and knowledgeable in diagnosing why my ac unit was not running properly. He was very thorough in his work and very personable as well. Thank you Thomas

Review 167 (2024-11-01 - Rating: 5)
Andrew was courteous, respectful, and professional. He is an awesome representative for your company!

Review 168 (2024-10-01 - Rating: 5)
Arron was very professional and very knowledgeable I am more than pleased with this service. I would definitely use this company again

Review 169 (2024-07-15 - Rating: 5)
Sam is great! I highly recommend him.

Review 170 (2024-12-06 - Rating: 4)
Good Job except for the Clean up in back of the Refrigerator.

Review 171 (2024-09-29 - Rating: 5)
He was good he fixed it for us it’s working fine now thank you to him for coming out nd fix the ac for my mom and them.

Review 172 (2024-11-19 - Rating: 5)
Mr Sam Smith is an excellent electrician. He is very professional and friendly.

Review 173 (2024-09-05 - Rating: 5)
Excellent service and extremely polite. Would recommend to anyone

Review 174 (2024-09-05 - Rating: 5)
Kyle was very polite and explained everything that was going on in great detail!

Review 175 (2024-09-05 - Rating: 5)
Michael Seeley did a great job. Very professional, personable and thorough.

Review 176 (2024-09-05 - Rating: 5)
Braden was awesome! Knowledgeable, courteous and very helpful. Highly recommend!

Review 177 (2024-04-22 - Rating: 5)
Matthew was great and got our electric all fixed up and working again. Thanks!

Review 178 (2024-08-28 - Rating: 5)
Basset dispatched service man quickly. Zach was here within the hour, he was pleasant, professional and had the unit repaired quickly.

Review 179 (2024-09-05 - Rating: 5)
Quick response for service. Great job. Very professional.

Review 180 (2024-09-05 - Rating: 5)
Wonderful guy. We really appreciate all the hard work he completed for us and we feel safe now.

Review 181 (2024-11-07 - Rating: 5)
Fast simple and affordable! Strongly recommend

Review 182 (2024-07-28 - Rating: 4)
Definitely will call this company again for future work.

Review 183 (2024-10-01 - Rating: 5)
Stand up service from Aaron. Quick and efficiently resolved my clog. Thanks!

Review 184 (2024-03-12 - Rating: 5)
We was very pleased with his work. He did a very good job.

Review 185 (2024-07-16 - Rating: 5)
I had a wonderful experience with Bassett Services. They were very quick to respond same day to an issue, and quick to fix it. Cameron even helped me moved my washer and dryer outside. He was super friendly and knowledgeable.

Review 186 (2024-06-23 - Rating: 5)
Kyle did a great job and was very informative. Thanks

Review 187 (2024-09-05 - Rating: 5)
Zach and his partner did excellent work and were very helpful.

Review 188 (2024-09-05 - Rating: 5)
Fast arrival time , and Braden was very friendly he showed me what the problem was and fixed it quickly and very affordable