1st Choice AC, Heating, Plumbing, & Gas

Located in Charleston, South Carolina

Address: 480 Jessen Ln ste f, Charleston, SC 29492, United States

Phone: +1 843-518-1479

Rating: 5

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Comments

Review 1 (2025-01-02 - Rating: 5)
I’m extremely impressed with the level of customer service I received from 1st Choice A/C Heating Plumbing & Gas. I called first thing on December 31st to report a problem with my water heater. Chris, the technician called me in 5 minutes to ask some follow up questions and let me know that it was not my water heater but the valve on the shower. He told me he would be there in 10 minutes because he didn’t want us to be without hot water. He was to evaluate the problem. He provided me the most economical solution and told me to feel free to call him back out if I needed further assistance.Chris was kind and thorough in his inspection and instructions in order to get my shower working. I appreciate him coming so quickly.

Review 2 (2024-09-26 - Rating: 5)
Tony was excellent to work with. Showed me the cause of the issues we were having with our gas lanterns and what our game plan should be to address them. Very straightforward and honest.

Review 3 (2024-12-30 - Rating: 5)
AC stopped cooling in mid Sept and I called 1st Choice because of the great reviews. They sent Brad Frazee to provide an estimate and he is knowledgeable and such a nice person. He was back within a few days to replace the parts and there have been no problems since. I will call 1st Choice with any future HVAC problems.

Review 4 (2024-11-26 - Rating: 5)
Knowledgable, persistent and reasonably priced! We desperately needed an additional vent placed in our bedroom in the house that we recently purchased. This was not an easy job. It required planning ahead, ordering special parts and sending a crew with a young, flexible thin young man to get into a tiny crawl space over the ceiling in the bedroom. They worked tirelessly to get the job done and they did it! We love this company! Thank you to the whole crew!

Review 5 (2024-10-10 - Rating: 5)
I read several reviews that mentioned Tony Burke, and I have to say they are spot on. Tony does a great job of communicating and explaining everything hes doing. He taught me several things I didnt know about my gas lanterns and fireplace. My experience in scheduling the appointment also went very smoothly. I would recommend 1st Choice to anyone. Thanks!

Review 6 (2024-11-21 - Rating: 5)
We recently had a whole-house dehumidifier installed by 1st Choice and we are extremely pleased. Brad was thorough, knowledgeable and took the time to answer all of our questions and address our concerns. We highly recommend their services for anyone looking for a reliable HVAC Company.

Review 7 (2024-10-31 - Rating: 5)
Tony Burke is awesome!!! Had an issue with my gas lanterns and he took care of it. Very thorough and the price was reasonable. I would highly recommend him...

Review 8 (2024-09-20 - Rating: 5)
Tony was amazing: Calm, pleasant, knowledgeable, expertise and quite frankly a very nice person. If I had a company I surely would like to have him as an employee. Very through and willing to go the extra mile. Thank you Tony

Review 9 (2024-07-17 - Rating: 5)
Brent Bailey was exceptionally helpful today with a broken thermostat situation. He was very thorough & prompt, explaining everything that was wrong and was patient making sure the job was done right, even though it was at the end of his long workday. He deserves to be recognized as one of the best techs out there , truly.

Review 10 (2024-12-26 - Rating: 5)
Brad was extremely professional and handle our issues and beyond.We highly recommend 1st Choice.

Review 11 (2024-09-30 - Rating: 5)
Thank you 1st choice for your quick response to address my plumbing issue. Susie got me scheduled immediately! Chris was on time, friendly and professional. He got me taken care of right away! 1st choice will always be my 1st choice for any plumbing, HVAC or gas issues.

Review 12 (2024-09-24 - Rating: 5)
Our company just started working with 1st Choice and they honestly had the best service we have ever had for a HVAC company. They were prompt, professional, and the communication throughout was perfect! Special shoutout to Brad Frazee!

Review 13 (2024-10-08 - Rating: 5)
1st Choice employees are knowledgeable, courteous and friendly. I would highly recommend 1st Choice. The owner Tim goes above and beyond. Thank you 1st Choice for alwsys doing a fantastic job.

Review 14 (2024-08-29 - Rating: 5)
Great tech Chris called before he arrived , performed the repair , call me after let me know the cost. Provided me estimates for replacing a few fixtures I was considering all in the same visit . Will use them again!

Review 15 (2024-10-01 - Rating: 5)
Christian came to service our gas logs and gas lantern today. He was so courteous and friendly. Everyone I have come into contact with at this company has been great!!!

Review 16 (2024-08-22 - Rating: 5)
I thought the team was very nice and quick with their work. I had to have all duct work and insulation pulled out and all new installed. They left the place better than they found it! The AC is working so much better.

Review 17 (2024-09-16 - Rating: 5)
Great experience with Tony. He took the time to explain on care of lantern, was very pleasant and professional. Will definitely recommend him to family and friends.

Review 18 (2023-06-22 - Rating: 5)
Tony ran gas lines and installed two gas lanterns and did an exceptional job. His work was neat, clean and very professional. I’d be happy to use him again and recommend him to others.

Review 19 (2023-12-15 - Rating: 5)
Excellent work today by Christian on my gas fireplace. He was polite, thorough, neat, and explained everything so well. Perfect name for your company!

Review 20 (2024-08-29 - Rating: 5)
Very professional and helpful as usual. Always looking out for our best interest and needs. Highly recommend!

Review 21 (2024-05-30 - Rating: 5)
Brad Frazee from 1st choice came to troubleshoot our A/C system and it turned out we had a bad compressor and he was very knowledgeable about the unit and the ways we can fix it and came up with multiple solutions that also fit our budget! Brad was extremely nice and helpful I recommend him along with 1st choice!

Review 22 (2024-06-14 - Rating: 5)
We were four days in to owning our first home when our hot water heater flooded our space. Chris at 1st Chioce AC, Heating and Plumbing was a lifesaver! Not only was he able to come accommodate us on short notice, but his service was top-notch.What impressed us the most was Chriss friendly demeanor and willingness to explain the issue and the solution in detail. Its always reassuring to have someone who not only knows their stuff but is also approachable and honest.Moreover, the pricing was fair and transparent, with no hidden costs or surprises. Chris ensured that we understood the breakdown of the charges, which we truly appreciated.Overall, we couldnt be happier with the service provided by Chris and the team. If youre looking for a reliable plumber who delivers exceptional service at a fair price, look no further. We highly recommend 1st Choice AC, Heating & Plumbing and will definitely be calling them again for any future needs. Thank you, Chris, for your professionalism and expertise!

Review 23 (2024-07-10 - Rating: 5)
What a pleasure to find a plumbing company that answered the phone and told me they could have someone come within the hour. Chris called on his way and arrived with a smile -- at the end of the day! He asked about my problem and after a quick investigation, he had the issue resolved quickly. I appreciate a quality, responsive company with knowledgeable employees. I highly recommend this company and would certainly call if I should need help again! Make 1st Choice your 1st choice!

Review 24 (2024-10-01 - Rating: 5)
Great experience getting a quote! They treated my house how they would treat their own, and you cant ask for more than that.

Review 25 (2025-01-07 - Rating: 5)
Great experience getting our gas lantern installed.

Review 26 (2024-05-30 - Rating: 5)
Tony is a great guy who is professional all the way. He loves what he does and delivers service to perfection. His assistant Christian is also excellent and trained by Tony on customer service skills. They will have my future business. Tony and Christian hung a traditional gas lantern at our entrance. We are now fully embodied in the Charleston way.

Review 27 (2024-07-11 - Rating: 5)
Tony Burke installed a new gas lantern on our front porch and did an outstanding job. He was very professional and explained every detail of the process prior to starting the job. Tony did a superb installation of the new gas line and the lantern and thoroughly cleaned the work area upon completion. Finally, Tony demonstrated how to operate and maintain our beautiful, new gas lantern.

Review 28 (2024-07-19 - Rating: 5)
We’re very pleased. Brent lets us know he’s on the way, arrives when he says, is professional and courteous, accomplishes his work, makes suggestions, and then cleans up.

Review 29 (2024-11-25 - Rating: 5)
Tony was great. Quickly diagnosed the problem and provide great options. Great knowledge and service.

Review 30 (2024-07-11 - Rating: 5)
Jason was great! He was very professional and explained the process as he went through the analysis and repair. Thank you all for the prompt support.Recently, one of my AC units began cycling off and on with disturbing clanks and bangs. Within hours of my call, Brad and Cedric arrived and evaluated the problem and were able to postpone failure of the unit. Brad advised me that after 10 years my unit had reached the end of its dependable service life. He provided a quote to replace my old unit with a new more efficient Carrier unit which could be installed within a week. We moved forward with the order, and on schedule Craig, Bobby, and Zack arrived to install my new unit. They were very professional and in appearance and action. Everything went like clockwork. They never slowed down and in just four hours had completed the total changeout of my old compressor unit as well as the air handler under the house. They did what I needed, when I needed it. The communication from 1st Choice was also impressive.From letting me know when and who would be providing service at my home, to follow-up after the installation everything was spot on. In addition to the technical aspects,1st Choice impressed me as a well run business.

Review 31 (2024-10-18 - Rating: 5)
Tony was great as always! Very knowledgeable and professional. A welcome visitor to our house each year.

Review 32 (2024-11-18 - Rating: 5)
1st Choice was very accommodating for issues that had arisen to keep my appointment. Tony Burke was very flexible in working with others I had on site to resolve my issues.

Review 33 (2024-09-16 - Rating: 5)
Brent was professional and friendly. He quickly diagnosed and fixed the issues I was having.

Review 34 (2024-07-31 - Rating: 5)
Text sent when technician was on the way. He was on time and very courteous. Explained all the options available and what recommended next steps should be.

Review 35 (2024-04-20 - Rating: 5)
Our tech Jason handled our job professionally and was very candid with his evaluation of our systems, which was most appreciated. He documented concerns well with pictures taken with his phone, and provided quality options to address found issues. He was respectful of our property and very engaging throughout his work. We trust him and would welcome him back to our home any time.

Review 36 (2024-06-14 - Rating: 5)
Garrick Shipman did a great job! Showed up as he told us and explained everything clearly. Got the unit back up and running. Very considerate and professional. Thanks so much for a great job!

Review 37 (2024-11-18 - Rating: 5)
Great service. Very Trustworthy and honest help! They are the go-to guys for gas lantern service and repair.

Review 38 (2024-09-23 - Rating: 5)
As usual, Jason Z. was extremely efficient and professional AND explained exactly what he was doing and why and when other services may be required (no pressure - just helpful and appreciated information!). I am completely happy with 1st Choice; but I am also certain that it’s Jason and his outstanding work ethic that give me total confidence in the company in general.

Review 39 (2024-07-10 - Rating: 5)
Technician Brent repaired our unit quickly and professionally. He was personable and friendly. First choice had the job done within a few days! Thanks!

Review 40 (2024-06-07 - Rating: 5)
It was a pleasure working with 1st Choice Plumbing…from phone calls with Suzie at the office, to Tony’s expert gas line installation for our new gas lanterns. Thank you!

Review 41 (2024-09-04 - Rating: 5)
1st Choice AC, Heating is the most professional, informed, skilled AC/Heating/Plumbing/Gas service provider Ive ever dealt with. I have used them on a number of occasions with excellent results. They know their business and are very competitively priced. Highly recommend.Have used 1st Choice many times. Excellent service, prompt, courteous. Highly recommend.I give this company my highest recommendation. First rate service. Many positive experiences with 1st Choice. A++++

Review 42 (2024-07-03 - Rating: 5)
Great service ...the first service we found out we were unable to save our system. the crew that installed our new one were great and now we have a cool house! Thank you!

Review 43 (2024-12-03 - Rating: 5)
Chris identified the issue promptly and fixed right away. He checked other connections and rechecked again what he fixed to make sure it is done right, thanks Chris.

Review 44 (2024-10-11 - Rating: 5)
Josh did the yearly maintenance on my furnace and did an excellent job. He was very thorough and explained things as he went along. I am very pleased with the work that he did. Thank you.

Review 45 (2024-09-23 - Rating: 5)
Jason was on time explained everything and went right to work keeping the site clean as possible and working efficiently and expeditiously.I highly recommend him and first choice for their professionalism and great work ethic. Great job and will use their again. Recommended this company and Jason to my neighbors.

Review 46 (2024-07-08 - Rating: 5)
Brad ans Mel were amazing!! On time, very helpful, fixed the problem and were wonderful people!! Highly recommend!!

Review 47 (2024-09-04 - Rating: 5)
Franklin was absolute great. Really made sure he understood what was going on with the system so he could properly fix the system!!

Review 48 (2024-12-19 - Rating: 5)
1st Choice air/heating is always a great experience. Quality service, technicians on time. We had Jason today and he was very efficient and professional. We rate them a 10+.

Review 49 (2024-02-27 - Rating: 5)
Brent is excellent every time. He is the most honest and respectful worker that cares for his clients. Thank you Brent for another great visit on our preventative maintenance plan. I hope 1st choice is taking great care of you!

Review 50 (2024-04-02 - Rating: 5)
I just had an old heat pump replaced by 1st Choice. Every aspect of the process from my initial phone call to the actual installation was handled phenomenally. Every person that I conversed with, either on the phone or in person, was polite, professional and very knowledgeable. Thank you Tim, Susie, Jason, Steve, Craig, Bobby and anyone else I may have missed, for the fantastic experience I encountered.I highly recommend 1st Choice if you are in need of any of the services they provide.

Review 51 (2024-03-15 - Rating: 5)
Tony was fantastic. I think my gas lantern is finally fixed! It had been worked on several times to no avail. Tony knew what the problems were and got to work. The flame looks different than it ever has and he walked me through all the parts he fixed. Many thanks!!!

Review 52 (2024-12-12 - Rating: 5)
1st Choice AC Heating Plumbing and Gas replaced my upstairs unit last week and did an incredible job. Every person I interacted with was courteous and professional. Their pricing was reasonable, including a follow up check of the unit in 6 months which is included in the price. I highly recommend this business!

Review 53 (2024-03-16 - Rating: 5)
Absolutely best experience with an AC company. Brad was so nice to my dog and me of course. The guy before him was so kind as well. I am a renter; but when I do own I absolutely know who I’ll be using.

Review 54 (2023-11-29 - Rating: 5)
I always use Tony with 1st Choice to service our lanterns. He is punctual, knowledgeable, and thorough with his work. He calls my lanterns house jewels, which makes me smile. I appreciate the friendly customer service team when scheduling appointments and paying invoices.

Review 55 (2024-04-26 - Rating: 5)
I couldn’t be happier with the service! Brent did an excellent job on my a/c!! He was overly thorough and was so polite and clean.I just had Chris out to fix my garbage disposal and he was excellent. He knew what was wrong immediately and promptly fixed it. He even looked at my water heater that I didn’t call in about. He was extremely knowledgeable and polite.

Review 56 (2024-03-05 - Rating: 5)
After eight years, we finally realized that we could have our gas lanterns cleaned. And they look beautiful! Our technicians were so pleasant and did a great job. So we will continue to call 1st Choice for lanterns and our gas logs. Thanks so much!

Review 57 (2024-05-14 - Rating: 5)
Mel was here way before his appointment! Friendly and knowledgeable did not try to sell anything that wasnt needed (which is a plus). Would definably recommend these guys !!

Review 58 (2024-11-27 - Rating: 5)
Christian did a fabulous job and was very friendly! Would recommend!

Review 59 (2024-07-11 - Rating: 5)
Jarded was right on time.He texted me an alert to let me know he was on his way. Thoroughly discussed any and all issues and concerns that I had.He was very professional in all aspects. He promptly made some necessary repairs and the system is working well.I am very satisfied with 1st Choice and would highly recommend them to anyone looking for a quality, reliable professional organization that surely knows its business.

Review 60 (2024-01-23 - Rating: 5)
Had an awesome experience with our AC replacement. They gave us the best price and a quality unit. THEN they followed up with us for a plumbing inspection today. Chris came out and checked over the whole house. He told us what we could do on our own and quoted the rest of the things we could use. Would recommend 1st choice to anyone for their plumbing and AC needs.

Review 61 (2024-04-17 - Rating: 5)
What a great company! I will recommend everyone to 1st Choice! I called and they responded immediately! I dealt with many A/C companies and I am hard to please but Tim, Brad and April knocked it out of the park. Thank you! YOU ALL ARE AMAZING!!!

Review 62 (2024-04-26 - Rating: 5)
Jason was great. Very professional and courteous. Took his time and made sure to explain everything in detail. Highly recommend 1st Choice!

Review 63 (2024-01-29 - Rating: 5)
Professional friendly reliable from booking the appointment to the arrival of the technician. Christian provided top notch service and explanation of all work done and tested the fire place logs after service all in a patient manner which demonstrated satisfactory performance. He was respectful of property and focused on his job. Id like to have him back for additional work if needed.

Review 64 (2024-08-09 - Rating: 5)
New to the area and could not be more pleased with my choice! Service rep, Jason, was exceptional. I will likely use this firm for my heating/AC servicing needs.I continue to be pleased with the service and support I get from 1st Choice. I will renew my annual contract with them again this fall!UPDATE: Just had Jason out again for an estimate for a surge protector for my AC, and I remain elated with the service and pricing. They are my “go-to” heating and AC service provider!

Review 65 (2024-07-12 - Rating: 5)
Great experience with Tony who beautifully installed 4 gas lanterns. Highly recommend

Review 66 (2024-02-26 - Rating: 5)
The tech Christian was prompt, professional, and very knowledgeable with our gas fireplace. He quickly diagnosed the problem, and within a few minutes the fireplace was back to normal.

Review 67 (2024-05-30 - Rating: 5)
Brad was very thorough and gave me good advice for my 20 year old unit. I am loyal to 1st Choice.

Review 68 (2024-11-02 - Rating: 5)
Jason was knowledgeable and professional. It was a great experience! Thank you!

Review 69 (2024-08-04 - Rating: 5)
Great customer service, communicative, Tech was knowledgeable and was able to fix the issue right away at a reasonable price.

Review 70 (2024-07-31 - Rating: 5)
Mel is the best at recommending solution based products at a fair price. The only Heating and AC Company I will use. Thanks 1st Choice!

Review 71 (2024-11-13 - Rating: 5)
Tony did a great job taking care of my gas lanterns.

Review 72 (2023-10-31 - Rating: 5)
Brad is personable, knowledgeable and puts in lots of effort. He even came back to check at the end of the day. He has helped us in the past, and it’s always a pleasure. The ladies who answer calls are polite, efficient and also a pleasure to deal with,

Review 73 (2024-05-25 - Rating: 5)
Justin did an amazing job tracking down a rather elusive A/C problem. Very much appreciated his efforts!

Review 74 (2024-06-19 - Rating: 5)
Outstanding service. I had a new heat pump installed and I was very happy with the service. Everything was great and I will use 1st Choice for all my AC, Heating, Plumbing and Gas needs in the future!

Review 75 (2023-11-28 - Rating: 5)
Phenomenal service from the moment I called for an appointment to completion of the task. Had several outdoor gas lanterns serviced. Christain was prompt, communicative, polite, and efficient. Outstanding work! Highly recommend 1st Choice.

Review 76 (2023-09-14 - Rating: 5)
Exceeded expectations as usual: quick response, on time for appointment, professional and courteous, and always at a fair price. Thanks for your customer care excellence Brad and the whole team at 1st Choice!

Review 77 (2023-11-21 - Rating: 5)
I had two companies come before Christian showed up, and was told I needed to replace the unit.He was able to clean the pilot and the gas supply line and the fire place is working like new.He was a very professional young man, that I would love to have working for my company.

Review 78 (2024-11-20 - Rating: 5)
Great professional work! I would highly recommend 1st Choice!!! Brent and the whole 1st Choice team are committed to on time professional work. 1st Choice is 1st Class!!!

Review 79 (2024-01-17 - Rating: 5)
The plumbing service at 1st Choice is terrific. Chris Hall is the Plumbing Manager. He came out to our home, did a complete inspection of our plumbing and made some very helpful; suggestions. We have lived in the area for many year and would highly recommend this service.

Review 80 (2024-05-28 - Rating: 5)
Brent’s very thorough. He points to problems, even those not really part of his HVAC “exam”. He detected a small gas leak at a union on top of our meter for the pipe feeding into our house. Seemed like a small leak. We called Dominion, they consider any leak an emergency. Came by in about 15 minutes. Simply loosened the union a bit and cranked back down. He thanked us sincerely.We told him Brent with 1st Choice alerted us. He’s always friendly and happy just how he looks in the photo in your texts.

Review 81 (2024-07-02 - Rating: 5)
Jason KNOWS his stuff!!! So thorough and patient. Terrific customer service with this group.

Review 82 (2024-02-09 - Rating: 5)
Mel did a great job! He is really good at explaining everything. Thank youI appreciate Jason taking the time to show me everything and explain how to keep this from happening. Again, thank you

Review 83 (2024-04-29 - Rating: 5)
As always, it was a pleasure talking with Tony Burke to get an estimate. Very helpful information and look forward to having him complete the work!

Review 84 (2024-04-24 - Rating: 5)
Appreciate the service of Brad Frazee getting our system back up and running. His honest approach and great personality are very appreciated!

Review 85 (2024-07-11 - Rating: 5)
Prompt arrival, personable, honest and explained everything as they troubleshot our problem. Reasonable pricing too.

Review 86 (2023-10-26 - Rating: 5)
I had a great experience with 1st Choice to diagnose an issue with our gas lantern - turns out it was user error on our part. Christian who came out for the service call was so polite and professional and instead of a diagnosis fee since there was nothing to diagnose, he suggested a lantern cleaning. It desperately needed it and when he was done it was better than new, and something I recommend everyone with a gas lantern consider doing annually. I would definitely recommend and call 1st Choice in the future!

Review 87 (2023-07-07 - Rating: 5)
We had Brent install our system two years ago and service it, and he is on time, has great expertise, and shows care for any questions we have that arise. Very happy with our service and their office gets back to you in a timely fashion.

Review 88 (2024-11-26 - Rating: 5)
Great service! Christian was prompt, professional, knowledgeable, and polite!!! Thank you!

Review 89 (2023-08-24 - Rating: 5)
I used 1st choice to help with two gas lanterns that were no longer working. Christian was my service tech, and he was very friendly, took time to explain to me the cause of the problem, and did a great job repairing both lanterns. Polite and professional.I highly recommend!

Review 90 (2024-07-23 - Rating: 5)
Tony was knowledgeable and personable. Thank you for a great service experience.

Review 91 (2023-08-04 - Rating: 5)
Excellent service and work all around, from beginning to end. Tony and Christian were fast, friendly, efficient, and professional throughout. Our job turned out just as we had expected it would. Thank you!

Review 92 (2024-04-01 - Rating: 5)
Its always a pleasure to have Brad at the house. We had a regular 6 month service inspection. Very knowledgeable, friendly, helpful. Answers all my questions. Just a great guy and service technician. Thank you.

Review 93 (2023-11-28 - Rating: 5)
Top notch job by Christian. He found the blockage in my gas line immediately and cleared it. My gas lanterns are working beautifully again. Well done.

Review 94 (2024-04-10 - Rating: 5)
Brent and the team are an absolute pleasure to work with. Customer service is unmatched. Service is thoughtful and specific to our needs.

Review 95 (2024-12-16 - Rating: 5)
Prompt, polite & professional. I highly recommend 1st Choice.

Review 96 (2024-10-23 - Rating: 5)
Christian cleaned and serviced our gas fireplace. He was on time, professional and very thorough. Will definitely use this company again.

Review 97 (2024-09-05 - Rating: 5)
Tony is prompt, explains everything well, and very knowledgeable!

Review 98 (2024-12-05 - Rating: 5)
Tony is fantastic and was on time as promised. I will continue to use Tony and First Choice!!

Review 99 (2024-07-27 - Rating: 5)
Steve and Brad did great replacing my ac unit

Review 100 (2023-04-14 - Rating: 5)
Once again Tim and his team have done an incredible job. We had a pretty nasty plumbing issue and within one day, Chris came out and offered a solution at an affordable price. He came back a few days later and executed the repair expertly and was super clean while doing so. Chris, I don’t care what Tim says about you, you’re alright in my book. Great company, great guys!!! First Choice 4 Life!!!!

Review 101 (2024-12-16 - Rating: 5)
Chris is an expert plumber. We have counted on his prompt and excellent service for many years. We are blessed to have him and would highly recommend him and 1st Choice which also is our HVAC maintenance company.

Review 102 (2024-01-29 - Rating: 5)
Brent Bailey was prompt, efficient and thorough for my 2nd service visit. He suggested a couple of improvements to the HVAC system for my house that I am considering. I highly recommend his work for 1st Choice.

Review 103 (2024-12-31 - Rating: 5)
Jason Zurawski was very professional and informative.

Review 104 (2024-05-30 - Rating: 5)
I own three properties and 1st Choice is my only choice for all three. Outstanding and professional service from start to finish.

Review 105 (2024-01-23 - Rating: 5)
Great plumbing experience. They replaced my AC unit and handle all our plumbing needs. They are very easy to work with and schedule. Thanks for all you guys do!

Review 106 (2024-03-08 - Rating: 5)
We found these folks on Nextdoor after becoming dissatisfied with our old AC Service provider. The scheduling staff were very responsive to our emergency need, the technician arrived a few minutes before the scheduled time, was very efficient in diagnosing the issue, and explained in simple terms the issue and fixed the problem. No surprise charges. We will be using 1st Choice for our regular maintenance going forward. Since origianl visit they have come back and serviced our systems, helped us get one part repaired under warranty and have been fantastic.

Review 107 (2024-05-30 - Rating: 5)
Brad came out and identified the problems & then offered the solutions. Great job! Look forward to continuing our HVAC support & relationship with 1st Choice HVAC. Thanks to the 1st choice team.

Review 108 (2024-03-12 - Rating: 5)
Great service. Appointment was easy to schedule. They called to let me know what time they would arrive. Reasonably priced.

Review 109 (2023-08-14 - Rating: 5)
Unit stopped cooling yesterday. Had used 1st Choice before for work on gas lamps and line. Thought I would see if they had availability to come check my AC unit today. And they did! Mel was great! Did a good job repairing and servicing my unit. I really appreciated them getting out today!

Review 110 (2024-07-25 - Rating: 5)
1st Choice Heating and Air is ALWAYS our First Choice. Always prompt and professional service

Review 111 (2023-08-02 - Rating: 5)
Tony Burke came out and fixed our gas lantern problem and frankly made eight year old gas lanterns look like new! Would highly recommend 1st Choice and Tony Burke!

Review 112 (2023-12-20 - Rating: 5)
They responded quickly to my request. The technician (Christian) arrived right on time. He got the problem diagnosed and fixed quickly, and was polite and friendly. You cant ask for better.

Review 113 (2023-03-28 - Rating: 5)
Tony check the gas line leading to our natural gas grill and helped us diagnose a problem we were having with the grill. The problem was not the gas line. Tony showed us what needed to be fixed on the grill and txted us pictures and a description that we can use to talk with the company we bought the grill from. He was wonderful! Polite, knowledgeable and helpful above and beyond the call! Thanks!

Review 114 (2025-01-01 - Rating: 5)
Had to come back several times to fix problems with my gas lanterns. Always on time with creative solutions to some complex issues. Highly recommended.

Review 115 (2024-12-16 - Rating: 5)
Exceptional. 1st Choice is exactly how I think of your company and team. You previously serviced my air-conditioning and now are my favorite plumbers!Thanks so much

Review 116 (2024-03-23 - Rating: 5)
Great routine service by Brad. He explained, answered questions and went above and beyond to start up my service with 1st Choice.

Review 117 (2023-07-26 - Rating: 5)
Mel took good care of us. He was on time, courteous, honest and answered all of my questions. We know our home’s HVAC is in good hands with 1st Choice.

Review 118 (2024-08-15 - Rating: 5)
Brad is very personable and takes the time to explain options.Thank you.

Review 119 (2024-06-12 - Rating: 5)
Jason was extremely professional and kind. We are very happy with his service.

Review 120 (2024-10-30 - Rating: 5)
Always a great experience with 1st Choice Heating and Gas. Highly recommend!

Review 121 (2024-07-08 - Rating: 5)
Gas lights are working like new. Tony Burke is a genius!

Review 122 (2024-12-03 - Rating: 5)
I always can count on Brent Bailey to do the job! He is professional and communicates everything he is doing. Not to mention Polite.

Review 123 (2024-08-17 - Rating: 5)
I like Jason very much. He did an excellent job. I appreciate his attention to ceiling stain which has appeared and the solution which will be taken care of.

Review 124 (2023-08-03 - Rating: 5)
Excellent experience. 10 year HVAC system failed in a very busy rental property.1st Choice replaced it the next Morning with very minimal disruption to the vacation renter.The price was right , the service was right on.Like it never happened. The owner Tim was super responsive and accommodating.I Highly recommend 1st Choice.

Review 125 (2024-08-27 - Rating: 5)
Honest and reputable hvac company would highly recommend!

Review 126 (2024-12-12 - Rating: 5)
Very honest pricing, and they stand by their work!

Review 127 (2024-01-26 - Rating: 5)
Tony is fantastic! Feel blessed to have his number now - for many projects in the future, he is our guy!

Review 128 (2024-10-16 - Rating: 5)
Always a pleasure to work with Brad

Review 129 (2023-01-06 - Rating: 5)
Brent Bailey was the technician who came to repair my gas logs. Terrific! Was on time and had it done in no time.The call was within 4 days of my phone call… when other businesses did not even pick up.Highly recommend.Thank you!

Review 130 (2024-04-19 - Rating: 5)
Chris was super helpful and knowledgeable. Very nice to work with and we will certainly use him again.

Review 131 (2024-11-08 - Rating: 5)
Relocation of exterior gas line. Professional, and very knowledgeable. More importantly, attention to detail was unlike most plumbing companies can, or would provide. 1st Choice is the company to call for gas service. Additionally, Tony is the tech to call to have your gas lanterns cleaned, refurbished, or repaired.

Review 132 (2023-01-13 - Rating: 5)
We always use First Choice for all our gas lanterns and gas line installs. Also, our gas log installs. Tony is amazing. The customer service is awesome. I highly recommend First Choice.

Review 133 (2023-11-03 - Rating: 5)
Brent was great. He was smart , through , personable and punctual. He does a great job! Thank you

Review 134 (2024-03-14 - Rating: 5)
Chris Hall is the best! Every time he comes out, he takes his time and gets the job done right and to my satisfaction! What a great service rep. A company is only as good as the people they send and Chris Hall is what keeps us using 1st Choice!!

Review 135 (2024-12-17 - Rating: 5)
Tony is the best! Reliable service and knowledgable service representative.

Review 136 (2024-10-23 - Rating: 5)
Fantastic experience. Friendly, efficient, and quality work!

Review 137 (2024-11-04 - Rating: 5)
We had an excellent service call with Brent. He was professional and showed a good level on knowledge plus he had a great personality. It was a very good introduction to 1st Choice.

Review 138 (2023-09-11 - Rating: 5)
This company came on a Saturday at the time specified. The young man was pleasant, respectful, knowledgeable and explained the problem. In no time, the air was back on and is working perfectly.

Review 139 (2024-09-28 - Rating: 5)
First time I called them. My unit was not working. They came out the same day and fixed the problem and showed up on time.Explained what was wrong and what choices I had to fix the problems and evaluated my unit. Very satisfied with the service .I have signed up for there bi annual service plan and will use them in the future.

Review 140 (2024-07-25 - Rating: 5)
Mel was incredible!!! He was so knowledgeable and nice. I want him to come every time I need you.Great experience!!!Thank you!

Review 141 (2024-10-23 - Rating: 5)
I wanted to thank Chris Hall for his assistants in quickly resolving my two problems in a matter of minutes. Early in the week I had another plumbing company come in, the service person was unable to resolve either issue. I will definitely recommend 1st Choice as the company to use. (I have two of his cards)Andrew McCarthy

Review 142 (2023-09-11 - Rating: 4)
I trust this company. The techs are up front and kept me advised of all they were doing. I feel comfortable with their work and will not hesitate to use them in the future.

Review 143 (2023-10-05 - Rating: 5)
I had 1st Choice install a new split unit AC in my home office. Professional, courteous, and knowledgeable crew. I will be using them for all future heating and air needs.

Review 144 (2023-07-26 - Rating: 5)
Tony was prompt, friendly, knowledgeable, and professional. His gas line work was impeccable. The price was very reasonable.

Review 145 (2024-10-22 - Rating: 5)
We have used 1st Choice twice for our home and once for an apartment unit. In each case we were scheduled promptly. The technician showed up when they told us he would show up. The tech was knowledgeable and suggested some ways we might want to save money at some point down the road. Exactly the kind of people you want servicing your a/c units.

Review 146 (2022-08-05 - Rating: 5)
Tony did an excellent job on my grill gas line! He has been in the business for many years and had done work previously. I was so glad that he was the technician for the work that I needed. Tony is very experienced with gas lines and I was very happy that he fixed the issues immediately.

Review 147 (2023-03-30 - Rating: 5)
Called first choice when I had a problem with the plumbing in my master bathroom and they sent Chris Stacy to fix it and he did an amazing job he did great work in a timely manner and was great at communicating the issues couldn’t be happier.

Review 148 (2024-11-29 - Rating: 5)
Brads the bestGreat serviceExtremely knowledgeable

Review 149 (2023-08-07 - Rating: 5)
Heat index 105 degrees and our AC decided to go go on vacation. Called 1st Choice and they were there the same day. They gave me a 2 hour window of when their guy would be here and he was on time and gone within the two hours. Highly recommend them!!

Review 150 (2024-03-07 - Rating: 5)
Brent did a real estate inspection for me on a property I was buying and let me tell you, he saved me a whole bunch of nonsense. First Choice is an aptly named company. Actually, they should change their name to The Only Choice. Thanks again guys!

Review 151 (2024-05-17 - Rating: 5)
I’ve know Mel for many years. He’s an upstanding wonderful fellow. ✅

Review 152 (2023-01-31 - Rating: 5)
Scheduling an appointment to get my gas fireplace looked at was so easy. Brent showed up on time and was professional and the cost was very reasonable.

Review 153 (2022-11-18 - Rating: 5)
Had a gas lantern that stopped working. Tony (and apprentice) came out and replaced the valve. Now it works as intended! Great job! Prompt, thorough and courteous! Will definitely recommend 1st choice to anyone who needs this kind of service!!

Review 154 (2024-07-10 - Rating: 5)
Job explained and accomplished very well.Professional and courteous.

Review 155 (2023-01-06 - Rating: 5)
Brad Frazee provided detailed information about the scheduled maintenance plan and performed repairs in a timely and professional manner.I will share 1st Choice with my neighbors in Bayview Acres. Job well done.

Review 156 (2023-06-10 - Rating: 5)
Brad came to assess my AC ductwork and provided reasonable solutions. He fixed my AC ductwork and output flow. Highly recommended, professional, quality work and a company I could trust.

Review 157 (2024-10-01 - Rating: 5)
I chose 1st Choice based on their reviews. I can assure you, they are the real deal! So professional in every way al the way through to ensure system was registered and rebate applied for. I cannot say enough good things about them. 1st Choice forever.

Review 158 (2024-11-19 - Rating: 5)
Just had my first maintenance done on my new system that this wonderful company installed for me last year. The technician Brad Frazee was on time, courteous and took the time to answer my questions. On top of this awesome experience I am told this first visit was free. Thank you Brad Frazee for your service today and many thank yous to this company.

Review 159 (2024-11-12 - Rating: 5)
Professional and courteous service. Well done.

Review 160 (2024-11-25 - Rating: 5)
Christian did a great job cleaning our 4 gasLanterns however your price was more than double carolina lanterns service - which theyNo longer do and recommended 1st choice

Review 161 (2022-10-27 - Rating: 5)
We are from Cali & can’t get over how nice & genuine people are here in SC…Tony (& staff at 1st Choice) is now on our ever growing list of those people. Our new gas lantern (or house jewelry as Tony calls it) looks spectacular on our front porch! He took his time (and a lot of patience) & figured out how & where to run the gas line to the porch area flawlessly. He thoroughly enjoys his job & it shows!

Review 162 (2023-12-20 - Rating: 5)
Christian was very respectful of property and efficient during his visit. Communication with office on rescheduling was pleasant.

Review 163 (2023-03-03 - Rating: 5)
2023Today I had the pleasure of meeting a different tech than my previous appts with 1st Choice. He was an incredibly nice young man with impeccable manors and clearly knew his job inside and out. He was honest and straight forward, which is what I look for and appreciate when dealing with an issue of which I have no knowledge. My personal experience with other HVAC companies have been subpar coupled with condescending delivery of information to someone, such as myself, with no basic understanding of the services being rendered. 1st Choice ABSOLUTELY blows ALL the HVAC companies I’ve dealt with straight out of the water! The 1st Choice team takes their time diagnosing problems and explaining to the homeowner in a tone and manor which is easy to comprehend leaving your dignity in tact if you’re clueless like me. I trust this company implicitly to the point I would feel totally comfortable sending them to my elderly parents home knowing they would only do what is right and necessary. That is saying a lot coming from me….2022Tim is super nice and I’m very impressed with the operations of his company. The explanations, correspondences, estimates, arrival updates and simply the caliber of employees have all been top notch! Four guys showed up on time and all represented the company well. So much so that I felt comfortable leaving them while I went to lunch. The job at hand was well spelled out, explained and executed. Five stars isn’t enough!

Review 164 (2023-03-20 - Rating: 5)
They installed a mini split in my garage/gym. Very professional & answered any questions I had. The work looks great & they cleaned up nicely. Definitely recommend.

Review 165 (2024-11-06 - Rating: 5)
Brad Frazee is a great service technician.

Review 166 (2023-04-11 - Rating: 5)
Jason was amazing! Very professional, timely and helped me out a lot! I really appreciated his service.

Review 167 (2024-08-23 - Rating: 5)
Everything was great, Brad was very thorough and we were well pleased with the service.

Review 168 (2022-11-08 - Rating: 5)
Tony and Christian installed my gas light and they did a wonderful job. Cleaned up and explained all that we needed to know about our gas lantern.

Review 169 (2023-11-10 - Rating: 5)
These guys did a great job getting our new AC installed. Best price on town and wonderful people to work with.

Review 170 (2022-08-11 - Rating: 5)
Brad Frazee was very professional and gave me good advice. The process was done well and I was placed on the installation schedule promptly. Overall customer service was excellent so far

Review 171 (2024-04-19 - Rating: 4)
On time, no early. Worked quickly. Explained something I need to replace and showed me how to do. Chris rocks.

Review 172 (2021-07-17 - Rating: 5)
The whole experience was very professional and easy from the initial call through completion of the repairs. Brent showed up on time and was courteous and knowledgeable. I was not able to be present while Brent was making the repairs but he did a great job keeping me infomed, and worked through the problem efficiently. I will definitely use 1st Choice again.

Review 173 (2024-08-23 - Rating: 5)
Amazing work and Tony B is an absolute pleasure and professional to deal with.

Review 174 (2023-05-25 - Rating: 5)
1st Choice is Great HVAC Company. I being a custom home builder require a high level of installation & detail. Along with a specific schedule requirements and deadline. 1st Choice met all the above and Tim is a great communicator with us on a daily basis. Could not ask for better service and knowledgeable trade.Richard Nalbantian

Review 175 (2024-05-13 - Rating: 5)
FyI We Just had 1st Choice in for Spring Maintenance.They are the only contractor I know that after Brent has finished , and I pay the invoice Im Smiling, because the service is Good.

Review 176 (2024-10-19 - Rating: 5)
Mel did a great job! I will call you again but I just want Mel as my service man !! Super guy!! Fitz Dove

Review 177 (2024-07-30 - Rating: 5)
Excellent service and communication. Highly recommend.

Review 178 (2021-06-25 - Rating: 5)
Tim was very professional with being on time and with his pricing! Brent Bailey was awesome!! He did a fantastic job!! VERY friendly and professional! I’d recommend this company to anyone!

Review 179 (2022-04-05 - Rating: 5)
I have had the pleasure of crossing paths with 1st Choice a few times now as a renter and they have been an absolute delight to work with every time. You will find no one more pleasant than Suzie at the office or Brad the technician. They do great work!

Review 180 (2022-06-13 - Rating: 5)
After a few minor problems with some plumbing work on Friday, the owner of 1st Choice, Tim Myers, really stepped up and made things right. He resolved all of the issues we had, even those that weren’t related to his firm, and did so in a timely and professional manner. It is nice to see the owner of a company who strives to see his customers are happy & satisfied.Kent HoldenMt Pleasant

Review 181 (2024-07-28 - Rating: 5)
The technician was punctual, friendly, and infomative.

Review 182 (2024-07-25 - Rating: 5)
Tony was superb -- thank you!

Review 183 (2024-03-01 - Rating: 5)
100 percent professional, thorough, expert, collaborative. Made installing gas fireplaces a pleasure!

Review 184 (2023-09-23 - Rating: 5)
Needed emergency service call for busy rental property. Called at 8am repaired and working at 12:30. I’d say that’s great responsiveness!Thx 1st Choice

Review 185 (2024-01-02 - Rating: 5)
Prompt, courteous, professional, clean, thorough…couldn’t ask for more. Great experience with the company and the technician.Thank you.

Review 186 (2021-09-08 - Rating: 5)
Tim and his crew were awesome. From being on time each day to their professional installers. They cleaned up everywhere they worked while installing all new duct work in our attic and removing the old system from under our house.They did an excellent job and I would highly recommend them to anyone.

Review 187 (2024-09-17 - Rating: 5)
Brent is the best technican!

Review 188 (2024-10-04 - Rating: 5)
Great job. On time problem solvers.

Review 189 (2021-11-20 - Rating: 5)
We had Tony install 2 Gas lanterns at the exterior of our house. Not only was the installation perfect, Tony truly worked on the project as if it was his own home. He was a pleasure to have in our home. 100% would hire again.

Review 190 (2022-03-21 - Rating: 5)
I had my system checked out by Brent from 1st Choice he did a great job checking everything and was nice and polite. I would recommend them to anyanyone. 3/ 21/ 22 Brent came today and preformed my preventative Maintenance on my systems .He was very nice and polite and did a great job checking everything I would highly recommend them to anyone thanks First Choice.

Review 191 (2022-08-09 - Rating: 5)
Thanks Tim,Tyler did an Excellent job on my well pressure tank and pressure switch. Very promp, courteous, and professional. Highly recommend 1st Choice.

Review 192 (2024-07-11 - Rating: 5)
Chris and Josh were the nicest guys to deal with they arrived right on time and solved the issue immediately really really happy with service would highly recommend this company!!

Review 193 (2022-07-08 - Rating: 5)
We have hired 1st Choice for bot replacing our HVAC system and also for plumbing repairs and they have been outstanding each and every time! This latest visit was for a six-month checkup on our new HVAC system, and as always, Brad was exemplary in his professionalism and promptness. A special thanks to him for teaching us again how to program out thermostat! We highly recommend 1st Choice for any and all HVAC and plumbing work you may need!

Review 194 (2024-10-22 - Rating: 5)
The best customer service I have ever received!

Review 195 (2022-05-31 - Rating: 5)
Used plumbing services for connection and installation of new sink and faucet. Tyler Pittinger from 1st Choice A/C, Heating, Plumbing & Gas, was amazing. His professionalism, thorough understanding of the situation, and patience with 2 unexpected breaks in the faucet were outstanding. He was communicative and flexible. I am so grateful. The scheduling leading up to it was a challenge on my end and the whole organization was incredible at adjusting schedules and responding to emergencies for me. I highly recommend and have signed up for their annual maintenance plan for my HVAC systems too!

Review 196 (2023-02-07 - Rating: 5)
1st choice is knowledgeable, professional, always on time and they get the job done. They really care about their clients and do an excellent job every time.

Review 197 (2023-06-14 - Rating: 5)
We had gas lines installed in order for us to have gas lanterns flanking our front door. The job went smoothly and the lanterns look absolutely beautiful!

Review 198 (2023-01-16 - Rating: 5)
The two gentleman who serviced our gas lantern were thorough, efficient and incredibly nice to work with. I highly recommend them.