Charleston Heating and Air

Located in North charleston, South Carolina

Address: 4214 Domino Ave Unit B, North Charleston, SC 29405, United States

Phone: +1 843-380-9869

Rating: 4.8

Services

On-site services
Online estimates
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-02-15 - Rating: 5)
My experience with Charleston Heating & Air was nothing short of amazing. I was so worried about the mold & leaking pipe in my house. I want to say thank you to Hawk & Billy for easing my mind & going above & beyond to make this experience more pleasant. Ive never met repair men with such caring & compassion as these two men. I really appreciate you guys for the incredible work that youve done & also for the words of encouragement. I can finally breathe again knowing my family is safe. Thank you guys sooo much

Review 2 (2024-03-11 - Rating: 5)
Justin did a great job changing out our water heater. He explained everything well and was a really nice guy besides. He was coming for a quote but ended up doing the job that same day. Took lots of care bringing the new one in and the old one out. Clean up was good too. No issues, highly recommend.

Review 3 (2024-03-18 - Rating: 5)
The guys came out for me today to do a service of my HVAC system before the weather starts to get warm, and I needed a new garbage disposal. The office was able to send out Orlando and Hawk out to get my job done on the same day. Both guys were very professional and thorough. They explained what they were doing the whole time. Now Im ready for summer and new disposal wont let me down. Highly recommend .

Review 4 (2024-03-11 - Rating: 5)
The experience with my ceiling went well. Response and time of arrival were great. Cause of problem was identified and Justin was able to-do the repairs without any further problems. Would definitely call Preferred again if needed.

Review 5 (2024-03-04 - Rating: 5)
Justin Hawke came out for a plumbing issue at my home and I couldnt of been happier with the professionalism and courtesy he displayed. Such a joy to converse with and he was full of knowledge. He is definitely the epitome of customer service and interaction. Very pleased with my services.

Review 6 (2024-03-15 - Rating: 5)
From the customer service with Kat and the technician support from Justin Hawk, our experience was amazing. They were extremely helpful in such sort notice. Amazing team. Thank you.

Review 7 (2024-03-13 - Rating: 5)
Justin did a fantastic job of explaining what was wrong, setting expectations around how long it would take to fix, and getting the job done quickly and efficiently. He also provided great information and detail on the root of the problem. Highly recommend!

Review 8 (2024-02-22 - Rating: 5)
Hawk was the plumber sent to my house for an estimate to replace a hot water heater. He was efficient and knowledgeable- able to break down and explain important concepts. Great asset to Preferred!!

Review 9 (2024-02-23 - Rating: 5)
Hawk was professional, friendly, and knowledgeable. Preferred has always done right by me and I wouldn’t hesitate to recommend them to anyone. Very pleased.

Review 10 (2020-05-29 - Rating: 5)
We were referred to Charleston Heating and Air by neighbors and recently set up a service visit and bi-annual contract with them. Our technician Mike was incredible. He called during the window of time we were given and told us exactly when to expect him. He was on time, courteous, friendly and helpful from the time he stepped out of the truck. He took time to listen to our questions and concerns and addressed them with terms we could easily understand. He took safety precautions (face mask and protective shoe coverings) before entering our home. With his strong background and training, Mike deftly handled our issues: he was competent, efficient and very professional during the entire visit. We strongly recommend Charleston Hearing and Air and applaud the management for a great hire in Mike. He is an excellent addition to your team. Thank you!

Review 11 (2021-06-03 - Rating: 5)
Mike came out this morning for maintenance of our units and was so professional and friendly. He gave some great recommendations too! I have been using Charleston Heating & Air for years and have always been very happy with the service. Highly recommend!

Review 12 (2022-09-05 - Rating: 5)
My AC stopped cooling on Sunday before Labor Day. I was sure that it would be days before a technician would be available. I was pleasantly surprised by a call from James that day and his arrival on Labor Day! He was friendly, efficient, and had my unit up and running in a short time. I would highly recommend their services!

Review 13 (2021-07-02 - Rating: 5)
We were so impressed by their customer service and prompt repair. Even after having to order a part, they still assessed and repaired the problem within two days. Zach (the technician) and Emily (on the phone) were very professional and kind. As a fellow local business, we really appreciated the amazing service!

Review 14 (2024-02-12 - Rating: 5)
Justin Hawk did a great job fixing my plumbing issue. Great customer service and knowledgeable to his skills.

Review 15 (2019-05-17 - Rating: 5)
Exceptional service. Our air conditioning died on us today and by the time I realized something was up it was already end of the day 3:30 on a Friday. I saw the Charleston Heating and Air van in our neighbor’s drive way and called them immediately. They were able to come over to fix the issue right after their appt with our neighbor. It was amazing service and response. Rick explained everything so well when he came and took a look. He was very thorough and professional. He fixed the issue and we are saved from this Charleston heat and didn’t have to panic about the upcoming weekend. I am really thankful for their quick response and wonderful customer service.

Review 16 (2014-06-23 - Rating: 5)
I had a great experience with Charleston Heating and Air! Jim was awesome, as was customer service when communicating with their office. Jim came out quickly to check my unit when it stopped blowing cool air. He was very professional, knowledgeable of our system, could easily explain the problem with our unit, and worked quickly to get the unit repaired. I will end up having to replace the unit eventually, but have already gotten some very reasonable quotes from them about what to expect when the time comes. I was thrilled the unit could be repaired, while at the same time knowing what to expect down the road when its time to replace the unit. Ill definitely use them in the future and recommend them hands down to anyone needing heating and air repairs!!

Review 17 (2022-09-19 - Rating: 5)
Charleston heating and air was able to get out to our house within 48 hours of a phone call. Michael was professional, courteous, and so nice. We are very pleased to be customers of theirs!

Review 18 (2021-11-17 - Rating: 5)
My experience with Charleston Heating and Air has always been great. They are very pleasant and work hard to solve any issues you may have. They set your appt. and call and let you know when they will be arriving and are very punctual. I would highly recommend them.

Review 19 (2020-11-19 - Rating: 5)
I’ve always had a wonderful experience w Charleston Heating and Air. They always communicate well and make booking appointments a breeze. Today, Mike called me when he was on his way to the appointment, sent me pictures and updates while I was at work and made the repair quickly and efficiently. Really appreciate him and this company for making the day easy and taking care of our hvac. Highly recommend these guys!

Review 20 (2020-06-26 - Rating: 5)
I was pleasantly surprised with our service today! Mike was amazing, he was punctual, professional, knowledgeable and patient throughout our experience. He explained what was working well and what needed attention - his recommendations were received with 100% approval and understanding.Mike is the standard! Thank you C H&C

Review 21 (2020-10-14 - Rating: 5)
First time using Charleston Heating + Air and I am very impressed. Their level of service is in a class of it’s own. Mike B was extremely professional, efficient and informative. I wouldn’t use anyone else going forward - highly recommend!

Review 22 (2022-05-25 - Rating: 5)
SPECTACULAR CUSTOMER SERVICE!! After calling about 10 companies, Charleston Heating & Air were the only ones who had a technician available to come out that day. I immediately received both a text and email assuring me I was on the list, and encouraging me to go about my day, not wait around for them -- as they would work around me! I got a 2nd text updating me on expected times, then a phone call when the technician was an hour away. BONUS: they texted me a photo, name, and short bio on who was coming to my home. Our technician, Dustin, was professional, courteous, and quickly diagnosed and fixed our problem. We are SO thrilled with our experience with this fantastic company and have already recommended them to others.

Review 23 (2021-09-11 - Rating: 5)
I had 2 different companies come out and look at my A/C unit and still had issues. Charleston heating and air were able to fix my A/C problem quickly and efficiently. They sent Devaunte’, who serviced my home and was very knowledgeable and professional. The prices are reasonable and I am considering signing up for their maintenance plan. Thank you for resolving my problem and educating me on my A/C unit.

Review 24 (2020-05-28 - Rating: 5)
I cannot say enough positive things about this company, and specifically Bradlee. Overall it felt honest, he was informed and didnt hesitate in the slightest to explain every little thing upon request. They were quick to show up and help, quick to follow up, and thorough in their approach. This was my first experience with Charleston Heating & Air, but it will absolutely not be my last. Their customer service, in my opinion, is on a different level.

Review 25 (2020-07-21 - Rating: 5)
Mike was very kind and extremely thorough. He was able to take photos and explain to us where our AC units were in their life cycle since we just recently bought this home. There weren’t any surprise charges and Jennae in the office is a pleasure as well. I highly recommend them for your services!

Review 26 (2018-11-13 - Rating: 5)
My husband and I received quotes from 4 AC companies in the area and we decided to go with Charleston Heating and Air. We want to give a big thanks to Earl Gallangher who was one of the most trustworthy people weve ever met. Earl was thorough and detailed but most importantly very knowledgeable. When it comes to replacing your AC unit, its never a fun experience but Earl made it a little less heavy. The installers were also wonderful and didnt leave a mess. Our AC Unit was replaced within 6 hours and its absolutely amazing...well worth the money spent. Charleston Heating and Air is all around a great and trustworthy company to go with. I recommend them 100%, just call and ask for Earl!All the Best,Dalton & Hollie

Review 27 (2020-01-25 - Rating: 5)
Dillon was our technician for our 6 month system inspection. He called to let me know he was on his way so that I could meet him at the house. He was thorough in his evaluation, and honest in his assessment without pushing unnecessary upgrades and services. We continue to be extremely happy with our choice to go with Charleston Heating and Air.

Review 28 (2022-09-19 - Rating: 5)
We just hired Charleston Heating and Air for our AC service. The initial visit was thorough, efficient and they provided easy to understand information. Our technician, Brian, was knowledgeable and professional. Would highly recommend!

Review 29 (2022-07-14 - Rating: 5)
I was able to get service the same day I called. Troy was prompt, professional & pleasant. He was able to diagnose & fix the problem w/in an hour and didn’t cost nearly as much as I’d feared. Overall, it was a good experience and I would recommend.

Review 30 (2024-02-27 - Rating: 5)
Justin Hawk and crew did an excellent job installing the new tankless hot water heater. Highly recommend.

Review 31 (2020-08-18 - Rating: 5)
We have used Charleston Heating and Air for many years. The service is great and the guys in the field are always on time and keep you apprised if there are any problems. The office staff is extremely helpful as well. A big thanks to Jeane who is always very friendly and patient.

Review 32 (2024-02-16 - Rating: 5)
Justin Hawk was very professional and good representative of Preferred. Was thorough in explaining the various options very well.

Review 33 (2016-07-17 - Rating: 5)
Ray was our technician and he was wonderful. Even though our AC unit quit working on a Sunday, response time was prompt and it did not take him long to fix the unit. I was very pleased with Charleston Heating & Air and will continue to use them in the future.

Review 34 (2020-01-09 - Rating: 5)
I have been pleased with the work that Charleston Heating + Air have done at my house. Today Brian came to check the systems as part of our preventative maintenance contract, and did a fine job. Im always grateful when I get a technician who is friendly, has experience , and knows what hes doing!

Review 35 (2014-05-23 - Rating: 5)
Telemarketer was pleasant on the phone and I agreed to have my home HVAC maintained for a year by this company. She was able to schedule an appointment for the very next day between 4:00 pm and 6:00 pm. I later received another call from the company to confirm that I was still good for an appointment the next day. Finally, on the day of my service, I received a call from the technician, Brandon, who said he was on his way. The call was at 4:05pm. Brandon was very polite and extremely professional throughout the service call. When he was done, he explained everything he had completed and the results he noted. I paid him with a credit card (for which I was immediately emailed a receipt), and he left my home. I will continue to use this company (Charleston Heating and Air) as long as they continue to handle everything in such a professional manner.

Review 36 (2021-08-30 - Rating: 5)
From my experience with Jeane to all of the techs weve had nothing but top service and professionalism. Weve been with them for 11 years now.Best. Ever. Blake has built an awesome business.Thank yall for everything!

Review 37 (2019-04-27 - Rating: 5)
Great service as always. I bought my system from them 10 years ago and have had them do the regular maintenance since then. Always timely, honest, and cost effective. My system still works as if it were brand new. I highly recommere Charleston Heating and Air!

Review 38 (2020-01-15 - Rating: 5)
Quick and easy. Mike kept me informed of what he was doing and was pleasant and respectful of my business (home office) while he was here. No complaints. Would recommend Charleston H & A to my friends.

Review 39 (2016-08-03 - Rating: 5)
Thank you so much for coming out and servicing my A/C asap! Your tech was super nice and yall had the part ordered and installed quickly as well. My tenant is very happy and I will be using your company again.

Review 40 (2020-11-03 - Rating: 5)
I cannot say enough good things about the team at Charleston Heating & Air. We’ve used them for regular maintenance and repairs for several years now. They are always responsive, friendly, courteous, and go above and beyond to keep our home comfortable. They wear masks and show covers when in our home, which is appreciated. Highly recommend!

Review 41 (2022-09-22 - Rating: 5)
Justin and Dustin were patient and took the time to discuss both of my HVAC systems with me, and were professional and efficient in repairing one of the systems. I’m one of those homeowners who like to listen, ask questions and learn, and they were helpful allowing me to do so.

Review 42 (2019-11-20 - Rating: 5)
Mr. JT Wyatt, as well as all the other team members who serviced our home before have all provided excellent, honest service. We have been with Charleston Heating and Air for about 3 years now, and are completely satisfied. Overall a well run company you can trust.

Review 43 (2016-07-27 - Rating: 5)
I have been using Charleston Heating and Air for over 5 years on home and for my clients in the real estate market. They do high quality work and have top of the line equipment that they install. They are always following up on calls and keeping appointments, especially calling on you to maintain your equipment.

Review 44 (2019-02-13 - Rating: 5)
My technician was great, he comes here every season to do my heating and air conditioning maintenance and he always does a great job. He is prompt and very knowledgeable and professional. I highly recommend Charleston heating and air.

Review 45 (2018-11-08 - Rating: 5)
Charleston Heating and Air is head and shoulders aboave any other company I have had dealings with. Their techs are knowledgeable and on time and their staff is friendly and helpful. I would not hesitate to recommend them to any one needing service.

Review 46 (2015-11-18 - Rating: 5)
I have been working with Charleston Heating and Air for over 7 years now. They are fast, reliable, friendly and have reasonable prices. Not only do they come to a job quickly, they diagnose the issue efficiently. They offer basic repairs that will get the job done, as well as give me estimates for items that I could fix now that could save me money in the future.I used Charleston Heating and Air for everything from replacing a thermostat to replacing an entire HVAC system. The customer service level is outstanding. They respond to every single phone call I make to them and they return my emails the same day!I have worked with four other companies in Charleston, but no one compares to the excellent employees, consistent reliability, and friendly technicians and staff at Charleston Heating and Air.

Review 47 (2022-06-17 - Rating: 5)
Great experience! My technician, Troy, was prompt and professional. On a hot summer day, the team had my system back up and running very quickly. Highly recommend!

Review 48 (2021-08-11 - Rating: 5)
Charleston Heating & Air has always been our go-to for maintenance and service. Install crew was quick and professional when we needed to reroute a refrigerant line earlier this year. Highly recommend. Especially in SC where the heat and humidity puts enormous stress on all HVAC systems.

Review 49 (2020-05-04 - Rating: 5)
I can’t say enough about this company. If you’re looking for a reliable, professional HVAC company, look no further. We had an issue with our 3 year old home- the AC was putting out a really funky smell. Within 24 hours, we had a technician come out. Josh was extremely knowledgeable and quick to diagnose and fix our issue. He was patient with my questions and explained everything very well. Josh was able to repair a mistake another local HVAC company made when installing our system during the building process . We were so impressed that we went ahead and signed up for their maintenance package. Emily in their office has amazing customer service skills and helped me with scheduling. I would definitely recommend them for all your HVAC needs! Thank y’all for your wonderful service.

Review 50 (2020-04-16 - Rating: 5)
We just bought a used home last week and didnt realize there were issues with the ductwork and the outside line, even after paying for a home inspection. Panicked, we were referred to Charleston Heating & Air and were extremely pleased to get prompt attention. Dillon did all the work quickly and professionally. Its such a great feeling now to know that our HVAC is in good working order and that the work is top-notch. Many thanks to Amanda and the wonderful staff at Charleston Heating & Air. You will be hearing from us when its time to replace our system. Many thanks!

Review 51 (2017-06-06 - Rating: 4)
I had an issue on my Goodman package unit that was installed in March 2016 in our new construction house. After we moved in, the cooling stopped (July 2016). CH&A sent out a tech to troubleshoot, and he found a leak in one of the solder joints done at the factory by the manufacturer. He fixed it. No problems. Fast forward to this week (3 June 2017), and the cooling went out again. I called CH&A, and they sent a tech out right away (on Saturday) to get the unit cooling again. It turned out the leak was in the same solder joint that was previously repaired. I talked with the office staff about covering it under warranty, but they weren’t sure they could do that. I asked to talk to someone who could make that decision. They had their Field Operations Manager, Brandon, call me later in the day. Once I explained the issue to him, he agreed it was an issue they should fix, and he sent someone out the next day to fix it. Brenden came out and took care of it, and we are cool again. Everyone on the tech-side that I have dealt with so far has been awesome. I would recommend the office staff consult the tech-side before making absolute decisions, as they could end up damaging the good reputation that the tech-side is building for the company.

Review 52 (2019-10-30 - Rating: 5)
We have used CHS Heating & Air for preventative care for 3 years and TJ was the best tech. He notice details like dirty coils others hadn’t and even searched his truck for parts that would otherwise require an second service call. He gave even more suggestions on keeping it maintained than previous techs. Super pleased to have someone we can trust.

Review 53 (2018-12-03 - Rating: 5)
The technician was very efficient. He fixed our problem, and then came to inform us what had been done. We were without heat for two very cold days until he fixed the problem. The technician who did the original assessment let us know exactly what the problem was, and how much it would cost to repair.True to his word, the part was installed the next day. He informed us that it would be a different person for the new part installation.The technicianthe next day was very through. He answered our questions regarding heating and air only peripherally related to our current problem. I would definitely call Charleston Heating and Air if another problem arises.

Review 54 (2020-01-11 - Rating: 5)
We called Saturday morning and on call service technician Dustin arrive just after noon. Dustin was thorough, personable yet professional and great to work with. We are grateful for the 24/7 service on weekends for emergency needs. We have used CHs heating and air before and have always been happy.

Review 55 (2021-10-08 - Rating: 5)
We purchase the preventative maintenance package and they come out twice a year. It is worth the money and the technicians are always prompt, courteous and knowledgeable. I highly recommend Charleston Heating & Air

Review 56 (2020-10-31 - Rating: 5)
The office staff was friendly and professional when I set up the appointment. The tech called me when he was 30 minutes out as promised and during the service he was knowledgeable and polite. It was a pleasure to work with them.

Review 57 (2020-06-25 - Rating: 5)
Weve had such a great experience with this company. Everyone weve spoken to either by phone or in person when getting work on our air conditioning unit has been kind, knowledgeable, and professional. Well definitely call them again in the future.

Review 58 (2022-02-22 - Rating: 5)
Prompt, friendly service. My HVAC system has worked beautifully on the hottest and coldest days because of their maintenance program. I’ve used Charleston Heating and Air for years. The technician who most recently came was professional and thorough.

Review 59 (2019-11-18 - Rating: 5)
We have been happy with Charleston Heating and Air’s service for years. Today, Mike handled our service promptly and neatly, as he always does, and answered a couple of questions I had as well. Thank you!

Review 60 (2020-09-02 - Rating: 5)
Technician arrived at the scheduled time, was very professional, explained step by step what he was looking for and told me what I needed to do to keep my unit running efficiently. Would definitely use them again and refer to family and friends.

Review 61 (2022-08-02 - Rating: 5)
Excellent experience with Justin Presto. He was thorough, polite , knowledgeable and went above and beyond to take care of my repair needs. Highly recommended!

Review 62 (2016-08-03 - Rating: 5)
They came out to the house very quickly for a service call. The technician was on time, called before he got there, was very knowledgeable, and answered all of my questions. I was thoroughly impressed with their process and operations over there. Great job. Quick and reliable!

Review 63 (2021-01-12 - Rating: 5)
June 28, 2019We were pleased with the new management and staff that took the time to listen to our concerns regarding a fairly new existing unit. We reached a reasonable resolution to rectify the damages that had occurred. The technician, Justin identified the problem and performed excellent service in a professional and respectful manner.

Review 64 (2017-07-13 - Rating: 5)
Professional, courteous and reasonable !!! Had to have our system replaced on the 4th of July week of all TIMES ! Their quote was about $1500 less than any other quote we received and the work they did was absolutely awesome !! Deamond and Jamal are a great installation team ! Thanks for getting us cool again Carolina Air, will definitely recommend you and already have to several neighbors !!

Review 65 (2019-11-22 - Rating: 5)
Rick Martin is an absolute amazing HVAC tech, with awesome communication skills, and a great work ethic! He informs me of every detail as he starts the job and makes sure to follow up with me after as well. Call Rick over at Charleston Heating and Air and you won’t be disappointed.

Review 66 (2021-02-18 - Rating: 5)
Tory was very pleasant and got the job done in a very professional manner. I had previously ( yesterday) made a spot with ARS, they never showed or called after making a appt with me. Charleston heating & air kept their word and did the job. Will always call them in the future.

Review 67 (2018-11-06 - Rating: 5)
Ive been very impressed with the high level of professionalism and care that the back office staff and technicians have provided. After working with Charleston Heating and Air, I cant imagine using anyone else. From my experience, they are the best.

Review 68 (2021-12-09 - Rating: 5)
Charleston Heating & Air installed our HVAC system in 2013 and has provided outstanding maintenance and Customer Service every since. This visit by JT Wyatt, Brian, and Dylan on their maintenance visits are no different, they are on: time, Profesional, knowledgeable, and would be invited back anytime.Thanks Charleston Heating & Air

Review 69 (2021-12-15 - Rating: 5)
Charleston Heating and Air is the one to call. They have serviced our existing units for years and have replaced older equipment when needed, always with the same top quality Trane products we have known and respected for years. Recently, we had some structural issues that stemmed, at least in part, from old and leaking duct work. Charleston Heating and Air replaced the ducts and cut in new floor registers to replace the troublesome 1970’s baseboard locations. They worked with and around multiple contractors to complete the job, adjusting their schedule to meet the needs of the various construction teams. From the front office, to estimating, to installation and service, everyone takes the time to listen patiently, explain thoroughly, offer alternatives where appropriate, answer questions and follow up to ensure satisfaction. Thank you!

Review 70 (2019-07-19 - Rating: 5)
What a great first time experience! Was easy to speak with their office staff and schedule an appointment for a diagnostic, Dustin showed up and was super nice and knowledgeable. I will definitely call them again if I have an issue.

Review 71 (2023-04-20 - Rating: 5)
Excellent company and customer service. Tyler Bright serviced and repaired my HVAC and he rocks. Fair, Transparent, Knowledgeable, and Polite!!!

Review 72 (2024-02-07 - Rating: 5)
James Johnson 111 did an excellent job and went above and beyond in helping us with our plumbing issues.

Review 73 (2018-12-16 - Rating: 5)
Charleston Heating and Air has taken care of my home AC and the AC at my rental house for several years. All the service techs have been very professional in their work. Thank you for all your customer service.

Review 74 (2019-12-09 - Rating: 5)
Tech was great . He set up both thermostats on Nexia for me while he was here doing routine service. And, he set up a follow up visit to replace one thermostat that has a screen image problem. Very helpful!

Review 75 (2018-11-15 - Rating: 5)
Most rapid response and professional company I’ve ever dealt with! They were out the same day I called to fix my heater. Very reasonable price and so impressed with the technicians ability to communicate my failed hvac part without me knowing anything about heaters!

Review 76 (2019-01-24 - Rating: 5)
We have a new home and chose Charleston Heating and Air to install our brand new unit and service it when needed. They have been wonderful to deal with and have excellent communication. We would highly recommend them.

Review 77 (2019-08-08 - Rating: 5)
My a/c unit recently went out. They had an opening that could work with my schedule, which I loved! When I called, I told the lady wrote down everything that I tried. When the technician came out, he was very knowledgeable and knew exactly what was wrong. As soon as he replaced that part, my a/c started to work again. I think the price is pretty good. I definitely will be using this company in the future.

Review 78 (2021-09-28 - Rating: 5)
I had a situation where I inherited a small issue from previous owner. Charleston Heating and Air completely took care of my issue. Timely, professional and fair on procing. Thank you for helping me!!AmySeabrook I

Review 79 (2024-03-05 - Rating: 5)
Justin was fantastic and had our office toilet fixed quick, easy, and efficiently :)

Review 80 (2020-08-13 - Rating: 5)
I am very happy with the unit I have from this company. Also, I receive timely notices of the maintenance schedule for the unit. Mike is a great service rep and I highly recommend Charleston H and A.

Review 81 (2016-08-01 - Rating: 5)
My experience with Charleston Heating & Air was excellent, theyre total all-stars and anybody with an HVAC need in Charleston should hire them. In the middle of summer my AC went out. I had no clue where to begin, but I knew I didnt want to be ripped off as I had heard horror stories about HVAC contractors charging thousands of dollars to change a screw. So I asked around and everybody seemed to have a guy who could do it cheaper than the big guys. I went through three of these guys - two of them got a little money out of me for doing absolutely nothing, my AC was still not working, and the third lost me when his reply to my asking why I should hire him was: Dude, have you seen how big my truck is? How do you think I can afford it without doing a good job? So, once I was done with these clowns (to be fair, it was my wife who told me to cut it out with them) I decided to start calling around to all the big guys. By this point I had educated myself on HVAC systems, and I had figured out what was wrong with my system - the evap coils in the air handler was out. I also knew about the whole R-22 vs. R-410A issue, and how some contractors like to force people to buy an entire new R-410A system even if only one of the components of their existing R-22 system goes out. So, armed with a bit of knowledge, I called around the companies that popped up with good reviews. I contacted about 5 firms, 2 of which actually got back to me. The other actually seemed really good, although Charleston Heating & Air was above and beyond right from the start. They were straight to the point in setting up the initial visit. Their tech was AWESOME - friendly, nice and completely honest. He clearly explained to me my options with the R-22 vs. R-410a issue, and didnt try to sell me something I didnt need. He gave me the cons and pros of everything and when the price came in it was completely fair and only about 10% higher than what those three initial clowns I had talked to had charged me - those clowns, by the way, wanted the payment upfront, while Charleston Heating & Air would ONLY accept the money once the system was in and I was fully satisfied. I am sure that I would have spent way more if I had gone with somebody else. Like the tech told me, we stand by our work. When it was time to install, the guys were awesome. They were friendly and easy to chat with, and they got down to business. They didnt make a mess and worked their tails off. The next day there was an issue with the AC not cooling my house down quickly, and there was a strange rattling noise coming from the intake grill. I emailed Charleston Heating & Air and they right away sent somebody out. The tech was another great guy, also super nice and upfront. He tinkered around a bit, although a couple hours later I realized the problem was still there. I called once more (actually I texted the tech, he gave me his cell) and, AGAIN, Charleston Heating & Air had a guy come out right away. This time the tech fixed the problem and the AC has been working perfectly since. Its completely normal for little things to go off after an install, what matters is your company stands by its work. Charleston Heating & Air did a tremendous job and Im glad to give them this review. THANK YOU!

Review 82 (2018-12-09 - Rating: 5)
The serviceman showed up at the appointed time, and prepared. He did an excellent job of inspecting the unit making sure it was operating properly and cleaned the unit when completed. I would recommend this company to my family and friends

Review 83 (2022-09-20 - Rating: 5)
My AC broke in the morning. They came the same day to repair. Troy was professional and cleaned up the area before leaving! My AC works great now.

Review 84 (2019-03-25 - Rating: 5)
Polite, prompt, and great work. This is the second time I used them and would recommend them over Perferred Home Services who I felt we’re overpriced and performed work of lesser quality to Charleston Heating and Cooling.

Review 85 (2021-05-11 - Rating: 5)
Amazing service, amazing staff, and exceptionally professional. We had an issue with one of our units and they were able to diagnose and repair the problem as soon as we gave them the go ahead. The only thing slow was our response to get the issue looked at in the first place.

Review 86 (2018-05-07 - Rating: 5)
My A.C. went out and the inside of my house was up to 80 degrees, Charleston H&A got me a same day appointment, and our technician Dustin was prompt and extremely helpful, we will definitely be using this company again.

Review 87 (2018-05-17 - Rating: 5)
Always outstanding ( prompt, courteous, professional, efficient) service. This year we needed to replace our system and they really went the extra mile to make sure we were comfortable throughout the process.

Review 88 (2021-02-19 - Rating: 5)
I had a small disaster in my home involving a incorrect ground wire installed by another service. It sparked and caused the hoses from my washer to melt and water to flood from the washer. CHA was there immediately and helped me find a team of experts to work together to solve the problem. CHA is a great company with wonderful employees!

Review 89 (2020-02-26 - Rating: 5)
Charleston Heating and Air is a great company. Technician JT Wyatt is always very helpful; thoroughly going through the service checklist, answering all of my questions, making recommendations for maintenance. I absolutely recommend Charleston Heating and Air.

Review 90 (2015-06-12 - Rating: 5)
I contacted them last minute to service an AC unit in a rental. The technician was on time, competent and very nice. He fixed the problem and offered several potential fixes. I would be happy to use them again.

Review 91 (2018-12-13 - Rating: 5)
Finely our old HVAC system died at the end of June 2018. We interviewed 7 companies to get the best deal for us. We researched these companies and all these companies had good rating. We selected Charleston Heating and Air because of our history with Trane, the history of Charleston Heating and Air and Earl the gentleman that came to give us the best quote. The install team was on time, professional and polite. We highly recommend Charleston Heating and Air for your HVAC needs

Review 92 (2019-06-10 - Rating: 5)
Very well satisfied, technician was early for appointment. He called to let us know he was on his way. He explained all facets of the inspection and answered all my questions. Great job.

Review 93 (2020-01-15 - Rating: 5)
Great service nice tech very knowledgeable let me know to get a better air filter. I will be getting a new contract with Charleston Heating and Air. I highly recommend it!! JT Wyett was the tech great guy!

Review 94 (2019-06-07 - Rating: 5)
Fast, efficient, and polite was Michael who came to reconnect my vents and attic tubing that got loose. Only charged me for an $89 visit on a less than two year old system.

Review 95 (2022-08-30 - Rating: 5)
Great experienceI am loyal customer because of past service experiences with this companyI have had several ‘emergencies’ and company is always responsive and timelyService techs are great-explain and answer questions related to both service and cost…respectful of home and propertyMy ‘go-to’ heating and air peopleThe best!

Review 96 (2022-11-14 - Rating: 5)
Dustin did a great job. I have had trust issues with other HVAC vendors but I enjoy dealing with Preffered!

Review 97 (2019-11-21 - Rating: 5)
JT Wyatt was professional, displayed excellent customer service and was clear and efficient in his communication and findings. Thank you Charleston Heating and Air for focusing on both quality and customer service. Linda Bonesteel.

Review 98 (2020-07-28 - Rating: 5)
Good service, right on time. Our technician, Dustin Richards, was very polite, professional and informative. Hope to see him again, if need be.

Review 99 (2022-04-26 - Rating: 5)
Previously, I had had another company out to do air conditioner maintenance and reboot the system because the high-pressure code had trigged the system to shut off. At the time, I was happy with the company because the air started working again. However, within a week, the system shut-off again. So, this time I called Charleston Heating and Air because our neighbor uses them and recommended them.Lucas came out. I have to say that he did an AMAZING job! He was extremely thorough, and he checked everything and stayed until he was able to diagnose the problem. In the end, it turns out the heat/air system is fairly old and has issues. He knew that I was on a budget, so he quoted me several options. He was very smart, and his customer service was outstanding. I would absolutely use Charleston Heating and Air again, and Lucas as my technician!

Review 100 (2020-02-06 - Rating: 5)
Great experience. JT Wyatt was respectful, knowledgeable and efficient. I would like to request him for future service/ maintenance calls. He is great. Debbie Engelman

Review 101 (2018-07-31 - Rating: 5)
CHVAC is top notch. We have worked with other local vendors and decided on them hands down for many reasons! We are maintenance agreement customers and have been ecstatically pleased with every interaction with the CHVAC staff. Their customer service, professionalism, products and services are unparalleled and company culture permeates their entire company and is evident with every touch we have had with them. We will not go anywhere else for our HVAC needs and highly recommend them to everyone and have! Give them a call today, you will not be disappointed.

Review 102 (2021-01-05 - Rating: 5)
Brian called before showing up, appreciated. He then went through the entire system, explaining as he went along.When he finished he gave a detailed explanation of what he did and why.Brian did a great job.

Review 103 (2019-12-18 - Rating: 5)
JT Wyatt provided great service from start to finish. Highly professional, explained each aspect of what he was doing / issues that he found with my system, and was honest and friendly.

Review 104 (2018-11-21 - Rating: 5)
The man who serviced my a/c/heating unit did a professional job. And he didnt take long to get it done. He was knowable enough to answer questions I asked him. He also had a pleasant personality.

Review 105 (2020-12-05 - Rating: 5)
Charleston Heating checked out the new home I am buying and made me feel so much better! We found out plenty we weren’t aware of. We will be sticking with CHA through our sale.

Review 106 (2019-11-28 - Rating: 5)
Mike Fitzsimmons is a great honest service technician, and he well represents Charleston Heating and Air. He will be our requested service technician from now on. Great job, Mike!

Review 107 (2019-12-17 - Rating: 5)
J T Wyatt is a great technician. He called ahead with a ETA and was very courteous and professional. He worked quickly and efficiently. He is an asset to your company.

Review 108 (2019-12-17 - Rating: 5)
I experienced Professional service by JT Wyatt. He was knowledgeable, honest and took the time to explain things to me. He is an asset to your company! Thank you.

Review 109 (2019-05-15 - Rating: 4)
Charleston Heating and Air rep showed up on time with a 20 minute advance notice. After a diagnosis of the problem he explained the problem to me as well as cost and time frame. I highly recommend this company.

Review 110 (2019-11-27 - Rating: 5)
JT Wyatt is a very personable Service Tech. He gives a clear explanation of the issues and options. He did a very thorough heating and cooling unit inspection on our unit today.

Review 111 (2020-06-08 - Rating: 5)
Very good HVAC company! Purchased two new Trane units from them, and have been very satisfied. If there are any issues, they take care of it in a timely manner!

Review 112 (2020-09-22 - Rating: 5)
Wonderful service now for 3 years. Very professional and informative as to what has been done. Punctual as well. I am always confident that they are a great company!

Review 113 (2020-02-12 - Rating: 5)
Rick was the complete professional. He reminded us of what true customer service is supposed to be. That seems to be lost in todays world. Positive experience.

Review 114 (2019-05-20 - Rating: 5)
The technician arrived 20 mins early, and we were very thankful! Fast, friendly, knowlegeable and afforable service. Thanks so much for fixing our air conditioner!

Review 115 (2021-01-18 - Rating: 5)
Great service. Knowledgeable technician found several wires about ready to fail and took the time to correct the problem. Preventative maintenance plan definitely worth it!

Review 116 (2020-01-09 - Rating: 4)
I am purchasing a home in another area. I needed to find out how much it would cost me to replace the existing unit. I was given an estimate promptly and professionally which enabled me to proceed with a decision.

Review 117 (2015-11-03 - Rating: 5)
Charleston Heating & Air is my property management companys go to HVAC company. They are professional, knowledgeable and responsive. Great to work with.Aaron

Review 118 (2019-11-06 - Rating: 5)
Rick is a fantastic technician! He is extremely knowledgeable and responsive and I trust him with all of my home’s HVAC needs.

Review 119 (2022-10-07 - Rating: 5)
Tech came out for our semi-annual system tune up. He was very, very through. Hopefully, I get Mike Pridemoore for my next 6 month checkup.

Review 120 (2019-11-26 - Rating: 5)
JT Wyatt was great! Really professional and knowledgeable. He did a great job explaining everything that was going on with my systems.

Review 121 (2021-02-01 - Rating: 5)
This is the best HVAC company in Charleston, in my opinion. Their entire team that I worked with was professional, friendly, and timely.

Review 122 (2020-12-08 - Rating: 5)
A great service, from the first phone call requesting help to the heating engineer arriving, John you are the best ! Everyone so friendly helpful & professional, I highly recommended. Victoria, Mount P

Review 123 (2024-03-04 - Rating: 5)
Technician was great. Skilled and professional. Very informative!

Review 124 (2019-12-26 - Rating: 5)
Simply the best. Great customer service and their technicians always do a great job of explaining everything that is needed to make sure my systems are running perfect for years

Review 125 (2021-03-08 - Rating: 5)
We have always been pleased & satisfied with Charleston Heating & Air! Great service, friendly, knowledgeable technicians make this company exceptional!

Review 126 (2024-03-01 - Rating: 5)
Great service, on time, very friendly and did a great job. Went above and beyond!

Review 127 (2019-02-10 - Rating: 5)
I’ve used Charleston Heating and Air for the past 8 years for both my houses and have always been more than satisfied. Always fair and friendly.

Review 128 (2017-06-06 - Rating: 4)
My technician presented himself to be trust worthy and honest about his job..He was very knowledgeable about my ac problem..Once he found out what was causing the problem he gave me alternative options to fixing the problem..He explained everything as clear as day..There was no fast talking..I felt very comfortable and relived with the results of his work today..I highly recommend Charleston Heating and Air..

Review 129 (2020-02-22 - Rating: 5)
Great team and amazing service from start to finish when we recently replaced our entire system. Would highly recommend based on their expertise and professionalism.

Review 130 (2020-06-18 - Rating: 5)
Mike was friendly and knowledgeable. He helped fix our issue and Id be happy to have him back!

Review 131 (2018-06-11 - Rating: 5)
These folks are the best! Every single person we dealt with was top-notch. Based on our experience, I highly recommend them!

Review 132 (2021-05-11 - Rating: 5)
Charleston Heating & Air is fantastic. I’ve been using them for years and they are always incredibly professional & responsive.

Review 133 (2022-09-20 - Rating: 5)
Michael is thorough, knowledgeable and accommodating. He is a credit to Charleston Heating & Air Conditioning.

Review 134 (2020-12-07 - Rating: 5)
Technicians are always professional, knowledgeable and friendly. They wear booties on shoes and face mask! Very considerate!

Review 135 (2020-02-03 - Rating: 5)
We’ve used CHAA for years and every single person that’s come out has been so professional, honest, and respectful. We feel very taken care of!

Review 136 (2020-01-15 - Rating: 5)
Mike was excellent. All of your techs have been excellent. I am glad I went with Charleston Heating and Air.

Review 137 (2018-11-09 - Rating: 5)
Did a wonderful job! They worked fast and efficiently. Very pleasant people to deal with, as well!

Review 138 (2018-10-16 - Rating: 5)
Charleston Heating and Air provides very professional, preventative, and friendly service and keeps my units running smoothly. Thank you Brian Sharpe!

Review 139 (2021-01-07 - Rating: 5)
We continue to be pleased with Chas heating and air. The men are polite and professional. I would recommend the company to anyone and have.

Review 140 (2022-10-05 - Rating: 5)
Well run. Keeps you up to date on time of service and technician was on time. Friendly, keeps you in the loop and works efficiently.

Review 141 (2019-07-23 - Rating: 5)
Josh was on time, knowledgeable, and efficient. He corrected the problem within 20 minutes. Courteous and respectful.

Review 142 (2019-12-17 - Rating: 5)
JT Wyatt came out and did an excellent job! Super professional! Would recommend to anyone.

Review 143 (2019-03-26 - Rating: 4)
Tech arrived on time. Did a thorough inspection of HVAC system, pointed out issues that need attention and I feel did a very professional job.

Review 144 (2019-12-13 - Rating: 5)
Very refreshing to have a technician come out who knows what he is doing- and he did not overcharge me. I highly recommend this company!

Review 145 (2020-02-27 - Rating: 5)
The guy jt wyatt show up and was very nice and explain what he had to do and recommended I should do and why .I would like to see he come back for the next service

Review 146 (2022-06-18 - Rating: 5)
The tech was outstanding! She did a thoroughcheck, was professional and courteous.

Review 147 (2019-01-21 - Rating: 5)
We’ve been with this company as long as I remember. They are honest, on time and always look out for the customer. In this day and age, you can’t ask for more than that.

Review 148 (2020-03-05 - Rating: 5)
Great customer service! The technician who inspected my HVAC system was very thorough and professional.

Review 149 (2021-04-26 - Rating: 5)
Have been working with Charleston Heating and Air for years! Always professional, on time and they get the job done!

Review 150 (2016-02-08 - Rating: 5)
Fantastic service. Quick response time, knowledgeable staff and great communication. TOTALLY RECOMMEND Charleston Heating & Air

Review 151 (2021-11-10 - Rating: 5)
Easy to schedule, arrived on time, friendly and professional. Customer for over 10 years.

Review 152 (2020-06-08 - Rating: 5)
Very professional service, and most respectful and courteous service representative, Mike. I would highly recommend Mike and your company to anyone!

Review 153 (2019-10-08 - Rating: 5)
Our Heat/Air Unit was checked out quickly and with no problems.Very pleasant repair man. Thank you.

Review 154 (2020-02-26 - Rating: 5)
JT Wyatt was my technician. He was on time, courteous and professional. Great job.

Review 155 (2019-03-30 - Rating: 5)
Great service. The company stands behind their work and service. I have used them for years and have been very satisfied.

Review 156 (2020-10-21 - Rating: 5)
Mike F arrived on time and quickly performed his repair work in a very professional manner.

Review 157 (2020-11-23 - Rating: 5)
Mike, our technician, was very courteous and professional. This has been my experience with everyone I’ve dealt with at this company.

Review 158 (2020-07-05 - Rating: 5)
Professional service. I have used them for many years and always pleased with their professional, prompt service. Highly recommended!!

Review 159 (2019-11-14 - Rating: 5)
John called in advance of his arrival. He was very professional and did a thorough job.

Review 160 (2022-09-07 - Rating: 5)
The gentleman who performed maintenance on our unit was very professional and helpful with explaining our options and recommendations.

Review 161 (2019-08-03 - Rating: 5)
The technician explained everything to me clearly in a way that was very easy to understand. Great company. Great service

Review 162 (2024-02-12 - Rating: 5)
Justin Hawk was knowledgable pleasant and helpful. I was not pleased to to hear I needed a new water heater, but not totally surprised. I do wish there was a way to repair it instead of replacing it. Peggy

Review 163 (2019-05-25 - Rating: 5)
Always professional and take great care when they come to maintain our units. Would highly recommend their service.

Review 164 (2022-07-09 - Rating: 5)
Extremely positive experience! Picture of lead person for each step was a WOW!

Review 165 (2022-05-10 - Rating: 5)
Outstanding service. Dillon was professional and took extra time to explain the services.

Review 166 (2019-11-14 - Rating: 5)
Rick was super friendly and quick. Got my heat working again at a reasonable price

Review 167 (2019-05-09 - Rating: 5)
I was so impressed with the service provided by Charleston Heating and Air they did such a great job!!

Review 168 (2022-01-05 - Rating: 5)
Responsive, knowledgeable, professional, friendly. Best vendor we have worked with!

Review 169 (2019-03-01 - Rating: 5)
Brian was great with our unit maintenanceCourteous and professional while being informative.

Review 170 (2020-03-17 - Rating: 5)
Everyone at Charleston Heating & Air is professional, friendly and they always get the job right the first time!

Review 171 (2016-01-15 - Rating: 5)
Just spoke with Tara at Charleston Heating and Air and really appreciated her honest opinion about what my options are. Thank you!

Review 172 (2019-03-28 - Rating: 5)
On time, professional & courteous. So glad we went with them for our new system and maintenance.

Review 173 (2019-11-05 - Rating: 5)
I dont remember his name, but the young man that provided our service was excellent!Barbara Oliver

Review 174 (2020-07-13 - Rating: 5)
Mike was wonderful. Highly recommend asking for him. Very knowledgeable and professional.

Review 175 (2020-09-12 - Rating: 5)
They’ve done great work. Always professional. Prompt when there is an emergency.

Review 176 (2022-06-09 - Rating: 5)
Mr. Mobley was on time and he respects me and my home,and he answered my question. Thank you for your service.

Review 177 (2019-12-10 - Rating: 5)
Very nice and professional tech who called ahead, kept me informed and provided written info at the end.

Review 178 (2020-06-02 - Rating: 5)
We are so pleased with Charleston Heating and Air they are so professional, knowledgeable, and friendly I highly recommend them!!