Roto-Rooter Plumbing & Drain Services

Located in Champaign, Illinois

Address: 602 Ashford Ct, Champaign, IL 61822, United States

Phone: +1 217-600-2280

Rating: 4.8

Services

On-site services
Language assistance
Repair services
Appointment required
Credit cards
Credit cards

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Comments

Review 1 (2024-12-29 - Rating: 5)
The technician was quick, efficient, and very competant as well as couteous and polite. He fixed the clogged drain and made sure things were operational before leaving.I would use the service again. They worked with regarding costs since i am on a fixed income and could not afford the regular costs.

Review 2 (2024-09-07 - Rating: 5)
Danny came by much earlier than the promised time. He was very professional and friendly. He confirmed that the knockout plug was still in the garbage disposal. After Danny removed the block, my dishwasher is now working smoothly.I really appreciate Dannys honest workmanship, which restored my faith in service workers are competent and really want to help customers. Thank you Danny! Now you will finally have some time for a much delayed breakfast around noon.

Review 3 (2024-08-21 - Rating: 5)
The technician Cody was very polite, professional and worked with us on price (it was after normal work hours- we didn’t get charged any extra fees either). My husband was worried about jetting the septic line but Cody reassured him that he would not flood out the house. Cody got the job done quick and did a great job!!! We Highly recommend this company!!!

Review 4 (2024-09-24 - Rating: 5)
The plumber was very friendly and courteous. He quickly and efficiently did what was needed and didnt try to pressure us into buying stuff we didnt need. He gave us some good advice as well. Would definitely use them again.

Review 5 (2024-07-26 - Rating: 5)
Tony was great, came out got my lined cleared, got someone out to scope it the same day (a Sunday mind you), he and Jason discussed the options with me made things very easy to understand and gave me all the information I needed to make an informed decision. Had them do the repairs and the repair team did a great job as well. Great communication from these guys!

Review 6 (2024-12-20 - Rating: 5)
Avery did an awesome job repairing our leaky pipe. They were on time and friendly. I highly recommend Avery and Roto Rooter if you have a plumbing problem.

Review 7 (2024-08-23 - Rating: 5)
Cody was excellent and very knowledgeable. He tried his best to fix our issue, but it will unfortunately require a little more work. He was great and would recommend him to anyone.

Review 8 (2024-07-12 - Rating: 5)
Shawn from Roto-Rooter set up and got my daughters dishwasher working. I was very satisfied with him. He answered any questions and had a friendly personality. Thank you. Diane G from Ridge Farm, IL

Review 9 (2024-05-27 - Rating: 5)
Devin did an awesome job, he was very friendly and diligent in cleaning our drain. I was very pleased with the work he did. I would highly recommend him and your business to anyone looking for their drains to be cleaned. I gladly give him a 5-Star rating. Thank you.

Review 10 (2024-06-26 - Rating: 5)
I called early Tuesday morning, they assured me someone would contact me. By 2 pm Sean / Shawn called and said he was on his way. Gave me an estimate and away we went. My hwh was old so it replaced. He did an excellent job. He also had to repair the line coming in the house. The guy from the gas company came turned the gas on and was impressed with the finished product. Thank you Roto-rooter for sending Sean/ Shawn to us.

Review 11 (2024-07-10 - Rating: 5)
If I could, I would give a TEN STAR review! When I called I was AMAZED they could service me within an hour or so,,, got me up and running in a very short amount of time! Friendly, respectful of self and property and explained all my options clearly. Thanks to Cody (and supervisor whose name Ive forgotten) my SIX YEAR fight with this draining saga has ended in VICTORY at a more than reasonable (and I must add warrantied) price!!! THANKS ROTO-ROOTER!!!

Review 12 (2024-07-06 - Rating: 5)
Jadan did a great job. Called ahead to let me know he was on his way. Arrived on time and was polite and professional. Assessed the problem and came up with a solution quickly. We then discussed a plan moving forward to avoid further issues. Will definitely use again and recommend to others. Thank you Jadan!

Review 13 (2024-02-21 - Rating: 5)
We had a plumber come out the same day and got the job done well for a fair price! The water line to our refrigerator was leaking and it got repaired within a few hours of calling Roto-Rooter. My technician, Jeremie, was great! He was very nice and clearly knowledgeable. He explained everything he was doing and gave some insight into how to maintain our pipes. Really impressed with the price and how quickly everything got done!

Review 14 (2024-07-22 - Rating: 5)
Always great service from Roto-Rooter! These are our go-to plumbers for all of our needs. Weve had sump pumps, a back up sump pump and a water heater installed by Roto-Rooter. Between scheduling, free estimates and professional installation, its all quick and efficient service with expert technicians. We will never call another plumber!

Review 15 (2024-12-24 - Rating: 4)
Kyler did a good job fixing the water leak. He show up on time and was very friendly. Thanks.

Review 16 (2024-11-01 - Rating: 5)
The communication was superb. The work was done incredibly quickly and for a reasonable price!

Review 17 (2024-07-12 - Rating: 5)
Shawn was a great help this morning! He was so nice and great to have in our home. Very knowledgeable and went above and beyond!! Thanks Shawn!!

Review 18 (2024-03-31 - Rating: 5)
Our tech, Jadan, came out on a holiday weekend when family was staying with us. He quickly diagnosed the problem and offered solutions. He was quick with the work and took great care of our house. From the time we called to when he left the house was only 2.5 hours. We are very happy with the results!

Review 19 (2024-05-15 - Rating: 5)
Jason is an awesome guy to talk with and a very thorough technician. Roto-Rooter provided all of the inspection equipment needed upon arrival at my home and he was able to quickly verify my suspicions regarding the possibility of tree roots in the old clay pipes with a clear video of the damage. Repair work is scheduled for Monday and I have 100% confidence that we will be good to go after that.Edit:The sewer main line is repaired and everything is working great!I would like to especially thank Daniel and Ben for their hard work here. This job involved trench work and they stayed on it through nasty weather and heavy rainfall. I assumed the project may get delayed as a result, but they knocked it out quickly and efficiently. That said, their workmanship was still top notch and they were happy to answer all of my questions.

Review 20 (2024-07-31 - Rating: 5)
Very professional! He was very helpful in explaining everything that needed done and what needs to be done to help maintain our water heater. Will definitely recommend

Review 21 (2024-06-01 - Rating: 5)
I had a great experience with Roto-rooters services. Conner Hearn went to look at my kitchen sink drain that clogged. He explained what to do and did it professionally and took his time to make sure that it unclogged and clean up everything. Im happy to call Roto-rooter for this problem and special thanks for Conner who did a great job.

Review 22 (2024-04-06 - Rating: 5)
This was our second time using Roto Rooter and once again IT WAS A GREAT EXPERIENCE!! Our plumber was Jason and he was AWESOME ! He was professional, efficient, and friendly. I couldn’t be happier and will continue to use this company for sure. Thank you to Jason and Roto-Rooter. You were there when we need you.

Review 23 (2024-03-02 - Rating: 5)
Friendly, knowledgeable and experienced technicians cleared out the sewer line in my house. Blaine and his work partner Joseph were great! Answered questions, explained details, showed me the camera view inside the sewer. Even delivered the next steps news (repair work required) in a tactful way. Highly recommend for friendly, fast and reputable service!

Review 24 (2023-12-03 - Rating: 5)
First time having to call a plumber. The dispatcher was really nice and helpful. They called and confirmed my appointment the day of and told me who the technician will be coming. Cody was was early then what was expected. Not complaining because I had a lot to do. He was really nice and took the time to explain what he was going to do. It took less than 5 minutes and he was done. The price was fair. I will definitely call them again.

Review 25 (2024-07-17 - Rating: 5)
Cody was very knowledgeable and explained my options in an easy to understand way. I would highly recommend Roto Rooter to everyone.

Review 26 (2024-05-20 - Rating: 5)
My experience with Roto-Rooter as been exceptional. The plumbing inside and outside of my house had to be re-done and I am beyond pleased. I cannot say enough about both Jason and Randy and the professionalism they showed in explaining the job that needed to be done to my system. BRAVO!!!

Review 27 (2024-06-11 - Rating: 5)
Jaden was super friendly and very informative. He did an amazing job!Thanks so much,Jaden. We appreciate that he explained everything he was doing , extremely professional. Highly recommend.

Review 28 (2024-07-01 - Rating: 5)
We are thrilled with the speed, communication and solutions provided. Jaden was our technician! Nice Guy! Worked fast and was respectful and kind!

Review 29 (2024-11-21 - Rating: 5)
Blaine was great and knowledgeable. He didnt take long at all with job.

Review 30 (2023-12-23 - Rating: 5)
Tim identified the problems, thoroughly explained his recommendations and options clearly, completed the work efficiently and then made sure everything was in good working order. He was very personable and professional. We greatly appreciated him as well as his work. Highly recommend!

Review 31 (2024-01-08 - Rating: 5)
We called several drain cleaning businesses on New Years Eve because are drain in the basement was not draining and backing up. Some did not call back or were not available till Tuesday. We called Roto Rooter and they came that day and fixed the problem. They were very professional and knowledgeable.While Tim was opening up our drain Jason came with a camera to look at our line. They found that we had problems with our line it had a belly in it. They came up with a plan to fix our line more permanently. We have been having problems with our line for a long time so even though it was expensive we agreed that it needed to be done.So Tony came a couple of days later to do the fix it became apparent while trying to fix it that it was not going to be an easy fix. Jason came back to decide how to proceed. Jason and Tony came up with a new plan and brought Wade in to help with the fix. We ended up having to have some sort of injection pump put in the basement. Wade came and did all the work in the basement he did not leave until he had everything working great.Everyone that has helped us get this problem fixed have been great. We really appreciate everything they have done for us.

Review 32 (2024-05-16 - Rating: 5)
Cody, Roto-Rooters technician, very quickly diagnosed our problem (a grease & debris blockage on the drain line from our kitchen sink & garbage disposal) and he used their pressurized, hydro-jetter unit to remove the blockage & clean the drain line of grease. He quickly reconnected our drain line in less than 15 minutes, and we were back online. And he provided a bottle of a solution (see photo) that should prevent this from happening again. That was a call well worth it!

Review 33 (2024-08-12 - Rating: 5)
Conner Hearn was quick and professional. Very friendly and did a great job.

Review 34 (2024-09-11 - Rating: 5)
Friendly pleasant experience. Water flow restored and RotoRooter stepped up. Ive used them before for other problems so they were the first company I thought of. Toliet and laundry water backup is no fun. You resort to breathing through your mouth. All due to tree roots invasion. 09/2024

Review 35 (2023-09-02 - Rating: 4)
Gary and his helper that did the work were great. Communicated with me as to what was going on and took care of my issues.Brent the estimator was a joke. 1st my appointment was 1-3 pm. I called the office 3 times. He finally showed up at 7:15 pm. My hot water heater was leaking. He never told me that there was a shut off to the hot water heater so I could stop the leak until they showed up to replace it. The shut off valve to the whole house needed replaced. I asked if I could have a ball valve so it would be easier to shut off. He told me no I needed a spigot for a shut off. Because of Brent, I considered calling the warranty company to tell them to send out a different company. But thank goodness Gary and his helper were able to take care of my issues. He put in the ball valve for the shut off like I wanted and said that was the best way to go for a shut off.

Review 36 (2024-02-06 - Rating: 5)
Very special shout out to Todd, Daniel, Drake and Jason (my dogs new best friend) for taking such good care of us at Evergreen Square. There response time was unbelievably quick and our issue was resolved expertly. Thank you so much!!!

Review 37 (2023-11-28 - Rating: 5)
The work was done in a timely manner. All of the employees were very professional. Truly appreciated the services.Update: Had to call them back the third time due to still having a leak in a light fixture. Was charged a service charge! The fixtures should have been removed on the first day because it contained water. Three days later, after my grandkids and I used the light, I was informed there was water in the fixtures. It had never been checked out. However, I informed them, on day one, of the water that ran through it.

Review 38 (2024-06-12 - Rating: 5)
Shaun was terrific. Im thrilled to have a workaround for my 86-year-old utility tub and to be able to do laundry again. Yippee!!

Review 39 (2024-04-04 - Rating: 5)
Service was thorough and quick. Communication was excellent. Took my phone call at 7:30 am. They called back at 9:30 to let me know where I was on the schedule, so approximate arrival time. Then a text message to let me know when they were 10 min away.

Review 40 (2024-02-28 - Rating: 5)
These guys were FANTASTIC!!! Professional and didn’t try to take me to the bank! Can’t thank them enough! We were in a bit of a desperate situation with a gas leak and we have a baby and a tenant.They could have racked us over the coals, but we’re caring, kind and compassionate! Very professional and fair. And that’s why we always use Roto Rooter!

Review 41 (2024-01-17 - Rating: 5)
Justin is very knowledgeable and kind and well good at w. at he does at Rotor Rooter. I will not of asked for anyone else but him to do all of my properties and other that I am going to recommend him to do. He deserves a raise. We love your work Justin get ready for more to come. Thank you

Review 42 (2023-10-22 - Rating: 4)
All of the guys were super nice and helpful. Jason Wilson was great at communicating and keeping me updated. A little off on times, but it happens. All of his guys were very friendly and hard working. A little expensive but what isn’t expensive now and days

Review 43 (2023-03-25 - Rating: 5)
Wade G. Was super professional, very knowledgeable and very honest! My water heater recirculating pump loosened and was leaking. The fix was super easy for him and it was done in 5 minutes. The reason for my comments is that he could have very easily told me that it was a more serious problem and charged me for a major repair. Instead, he made my day, fixed the small problem and didn’t try to take advantage of the situation. He also gave me some good advice about another issue.. no charge. They will be my go-to from this point on! Highly recommend them!

Review 44 (2024-09-11 - Rating: 5)
Fast, personable. Accurate. Love this company! They even remembered me from 12 years ago!

Review 45 (2024-12-04 - Rating: 5)
Roto-Rooter never disappoints. Diagnosed the problem and suggested recommendations. Great work!

Review 46 (2024-08-20 - Rating: 5)
Jason was great, efficient and professional. He did his job quickly and solved the problem.

Review 47 (2024-12-05 - Rating: 5)
The team was great. They were curious and knowledgeable.

Review 48 (2024-01-14 - Rating: 5)
Cody was very polite and respectful. He was very knowledgeable and efficient with his work. He explained everything to us on what he was doing. We couldn’t have asked for better service.

Review 49 (2024-03-04 - Rating: 5)
They came out right away, they did a perfect, and excellent job. I will recommend them to friends and family for their work. When I need work again we will contact them. Thank You very much.

Review 50 (2023-09-14 - Rating: 5)
We were blown away by how quickly Shaun got to our house to service our gas line connecting to our dryer! He was prompt and friendly. Our issue was resolved quickly and thoroughly. They even worked up a quote for us for a larger home project.

Review 51 (2024-04-02 - Rating: 5)
Most definitely thumbs up!! Cody went above and beyond getting things working again. Thank you so much for working with us on pricing. Definitely will us again if needed.

Review 52 (2023-09-11 - Rating: 5)
I called rotor this morning around 11am and the receptionist set up my appointment for today. The service manager called me about 90 minutes later and told me he was sending Chance out to take care of the problem and he also told me if I have any questions or a problem with the service to call back and ask for Randy. Chance did a fantastic job, he got the toilet and shower unclog and Chance also cleaned the sewer lines outside.

Review 53 (2023-11-20 - Rating: 5)
Tim was PHENOMENAL! He was punctual, personable and made certain we understood everything that he was doing every step of the way. He also made certain we understood what to do once he was finished and what to look out for. Totally would ask for Tim again should we ever need service again!

Review 54 (2022-12-25 - Rating: 4)
The tech.,(Chris?), that came out was very helpful and quick. Had the repair done in like 10 minutes. Just had to replace a elbow, (copper), that had split after being froze. He was great. He was also early which was a nice surprise. So the guy was good and company response was also good.That said, the thing I didnt like was the price. While I dont expect people to work for free, I think this companys pricing is out of line. I wont say how much, but in my opinion it was out proportion to the job done.

Review 55 (2024-07-25 - Rating: 5)
Service was excellent!! Danny did a great job and was very pleased with his performance.

Review 56 (2024-03-20 - Rating: 5)
Exceptional Service from Kurt Schlebach at Roto-RooterRating: ⭐️⭐️⭐️⭐️⭐️I recently had the pleasure of working with Kurt Schlebach from Roto-Rooter. What truly sets Kurt apart is his dedication to customer satisfaction. He went above and beyond to ensure that we were completely satisfied with the service provided. His professionalism, expertise, and personable nature made the entire experience stress-free and seamless.Throughout the service call, Kurt maintained clear communication, keeping me informed of his progress every step of the way. He worked diligently and with precision, ensuring that the job was completed to the highest standard.In summary, I wholeheartedly recommend Kurt Schlebach from Roto-Rooter for any plumbing needs. His exemplary service and commitment to excellence truly set him apart. Thank you, Kurt, for your exceptional work!Sincerely,Julie Duncan

Review 57 (2024-03-17 - Rating: 5)
I needed a new sump pump, they came same day on time, gave an estimate. They installed the new one next day. Friendly and informative, and did a good job.

Review 58 (2024-02-08 - Rating: 5)
Gary did amazing job. He went beyond the expectations and fixed my sump pump issue as well as setup.I would surely recommend him.

Review 59 (2024-01-27 - Rating: 5)
Marlin was fantastic, he responded in a timely matter to an emergent call out, was professional, caring, and efficient. He was able to take care of our problem and recommended services for our flooded crawl space. After a sour experience with another plumbing service, Roto-Rooter will be my go to.

Review 60 (2023-06-05 - Rating: 5)
We had water line leak in crawl space of our older home. This was found on a Friday afternoon and within 30 minutes rotor rooter came out diagnosed the problem and scheduled repair for Saturday. And then David came out Friday evening and went in crawl space took pictures to relay to repairman who was coming on Saturday. Jason came on time Saturday and evaluated situation. Had to get pipes and places were closed. So he returned Sunday morning and got to work. We were pleased with Jason and his expertise and getting the job done in a timely manner. We were happy with all of the service people who came. All were polite and were a credit to the company. We would not hesitate to call them for any future jobs. Thank you!

Review 61 (2024-05-28 - Rating: 5)
Shaun with roto rooter was amazing! I’ve used them before on the past and the service is always top notch and the customer service is out of this world!

Review 62 (2022-09-26 - Rating: 5)
The work that was done was great and the price was reasonable. I must say, I had a lower review posted HOWEVER the couple of communication issues I had were immediately rectified and the manager called me to address my situation and make it right with me the day after service was rendered. Not a lot of companies take addressing issues left in reviews seriously, but he did, and I have full faith based on that conversation and the work ethic exhibited by the tech that my situation was an exception that is being addressed so it doesnt happen again. The service tech and manager were friendly, courteous, and knew their stuff. 10/10 Would absolutely recommend.

Review 63 (2024-06-16 - Rating: 5)
The whole crew was fantastic! From the first call to Cody showing up on time and taking care of us quickly. Would highly recommend them to anyone having drain issues!!

Review 64 (2024-07-23 - Rating: 5)
Prompt, courteous, professional, kept the working untill he got the job done. Highly recommended!

Review 65 (2024-06-22 - Rating: 5)
The job ended up being more involved than originally thought. Shawn tackled it all no problem and gor everything working again.

Review 66 (2024-01-12 - Rating: 5)
Your team are just exceptional. I thank God for them being here today, especially Jason Wilson. What good people. They told me and showed me the problem, waited with me. Good helpful nice people. Thank you.

Review 67 (2024-03-11 - Rating: 5)
Todd Ellis showed up ontime was very informative and congenial. He gave me an estimate and resolved my issue expeditiously.Would recommend Roto-Rooter

Review 68 (2024-05-11 - Rating: 5)
We found a leak at 7 am and they were at our house by 11:30 and had fixed it by about 1:30. Great service and a fair price.

Review 69 (2023-12-22 - Rating: 5)
Per usual, out of state and visiting my mom’s house needing immediate plumbing help. As usual Roto-Rooter showed up to fix the situation. Shaun and his apprentice showed up, fixed the problem with incredible professionalism. Professionalism and courtesy is something missing nowadays and these two are absolutely at the top of their game. THANK YOU! We will always use your services for emergency situations!

Review 70 (2023-09-24 - Rating: 4)
This only reflects the service provided by the technician. His name is Chance. He did a great job very late at night. The call center and dispatch not so much. Took four hours to get somebody to come to my house. Your response needs a bit of work.

Review 71 (2023-11-05 - Rating: 5)
We are so incredibly thankful for the work of Conner, Todd, and Jason. They were kind, helpful, respectful, and got our sewer issues rectified, on a Sunday nonetheless. We will now call them yearly for preventative maintenance!

Review 72 (2023-09-20 - Rating: 5)
Have nothing but good to say about Jason Wilson and the boys. They fixed our problem which included redoing some bad plumbing that was installed by previous owner outside in the yard. Came back and flushed out line again until everything worked. They came out same day called. Highly recommend them. Don’t waste your time calling anyone else who will probably overcharge you. That happened to a friend that had a similar problem but used a competitor.

Review 73 (2024-01-14 - Rating: 4)
After 3 visits… I believe his name was Tim and his son had everything cleared out in like 30minutes. The first 3 no luck. And because I called Friday he didn’t charge me Sunday rates very personable. Thankyou. A family of 4 3 of them kids I need to flush!!!

Review 74 (2023-10-01 - Rating: 5)
I wish I could give Micah and Chance 10 stars. They were so professional, thorough, and didn’t leave until the job was done and made sure any follow up was scheduled. I will absolutely use this business again and recommend them to everyone.

Review 75 (2023-08-22 - Rating: 5)
I would recommend Roto-Rooter to anyone. They are very quick to respond to any issues that you have and will get it fixed very fast. Josh was the tech that came out and was very helpful and professional. You are in good hands if he is your tech for the job!

Review 76 (2023-03-14 - Rating: 5)
The tech arrived a few minutes early which was fine. He assessed the problem quickly, asked questions, took care of the issue, and said he would follow up with his supervisor to check for any unseen issues. He was pleasant and professional. I will know in a day or two if the issue is fully rectified, but I am confident.

Review 77 (2023-12-25 - Rating: 5)
Two days in a row--Christmas Eve and day--plumbers came and worked on our clogged sewer line. They were punctual, polite, and quick. I highly recommend RotoRooter!

Review 78 (2024-07-01 - Rating: 5)
Fantastic service!!! Knowledgeable, friendly, and informative. Shaun was willing to take the time to answer all my questions.

Review 79 (2023-08-03 - Rating: 5)
I had Jason come out and check out an issue I was having. Come to find out it was a storm drain and there were no issues. I appreciate him being honest with me! He was SUPER personable and had an excellent attitude! I will def call Jason again if needed! (Hopefully not) lol

Review 80 (2023-11-16 - Rating: 5)
After a failed service in October my basement was flooded again with sewage. I called for a late night service irritated until Timothy came in talked us through everything and broke through the clog of roots and debris in my pipes. He was friendly, knowledgeable and did an amazing job!

Review 81 (2024-02-20 - Rating: 5)
The tech was able to get our sewer line flowing again and told us what was causing the problem. Also, they have a 6 month warranty on the job done. And they were less in cost than one of their competitors.

Review 82 (2023-11-30 - Rating: 5)
They were very attentive to my problem and was out the same day! My tech was very knowledgeable, kind and considerate and fixed my problem. I will definitely be using them from now on and will recommend them to anyone!!

Review 83 (2022-11-02 - Rating: 5)
We had a clog sink which required cleaning out the drain line. The gentleman who came out, Jaden, was very professional and did everything he could to prevent it making a mess while working. He was quick and thorough and explained what he was doing as he worked along. He gave us estimates on other repair work that we wanted completed. I’m not sure if I will utilize the service for that plumbing work as I thought the estimates were very high, however the service that was provided was reasonable.

Review 84 (2023-06-12 - Rating: 5)
Jason was very nice to deal with. I was told they would be here between noon and 2 when I called at about 11:45. He showed up at noon and found the water heater was bad and leaking. I had to contact water company to shut off the water. By 5 pm I had a new water heater. He turned on the water and took out my garbage disposal. Only problem was I didn’t show him the $75.00 off water heater coupon before I signed.Had a small drip under the sink called Roto Rooter and they sent him out the next day. Was just a washer that didn’t seat right.

Review 85 (2024-11-14 - Rating: 5)
Quick response! Had our lines cleaned out in less than an hour!

Review 86 (2023-07-30 - Rating: 5)
Depends on the tech. Today’s, Jason was absolute gold! The best! The one last week left a valve leaking slowly now I have a ruined floor. So - hit or miss Jason however is awesome - he has pride in his work and cares about doing a great job and pleasing the customer. .

Review 87 (2024-02-23 - Rating: 5)
Shawn and his sidekick (Danny?) were great in quickly finding the issues and fixing. Both were a pleasure to work with. Would definitely recommend! Thanks again guys!

Review 88 (2023-07-25 - Rating: 5)
Connor was an awesome technician. He explained the problem and the process to fix it, and was done in less than an hour. This is the second time we have used Roto Rooter and we will continue to use them! Service was a bit pricey at $355 but happy nonetheless.

Review 89 (2022-11-18 - Rating: 4)
Chris,Came and replaced all my old pipes (Galvanized pipes). Started off no problems, he needed a couple of parts and had to leave and retrieve them!Got back dove right in to finish job!He had to come back to finish 3 small jobs!He was friendly and knowledgeable!Would recommend him highly!

Review 90 (2022-12-26 - Rating: 5)
The technician was great. He was very friendly very knowledgeable. The service overall was great the people on the answering side werent the nicest when I was freaking out about my pipes. And my first time homeowner and this has never happened to me before I also have a small child. Also it was Christmas Eve and the total bill came to $464. I wasnt very happy about that but agreed to pay because I definitely needed to have water.

Review 91 (2024-02-22 - Rating: 5)
The Technician was able to take care of the problem with ease. I had given up on trying to fix it myself. Thankfully Roto-Rooter was there for me and my Mom and son. Now the problem is who gets to do all the dishes! THANK YOU ROTO-ROOTER!

Review 92 (2023-10-25 - Rating: 5)
Bunch of cracked/cracking & blocked cast-iron sewer piping replaced inside & outside the house. Two rounds of water-jetting. Excavation. Quite the hole in the budget, but the total seemed reasonable, considering we had three crews on-site at times and it was a 3-day project. And they have *live people* who actually *answer the phone*. One of the guys even helped us find a part for a reasonable price for a thing we can DIY instead of paying 10 times the cost for the part alone from a local-ish supplier (and got it just as fast, thanks Grainger).10/10, now our plumber of choice, and the dogs liked them, too.

Review 93 (2023-11-08 - Rating: 5)
Everyone concerned in the work at my house was thoroughly professional and gave very good quality. Shaun, Timothy, Jason, Tony and his mate and the 2 other guys, (sorry, cant remember their names) were impressive.

Review 94 (2023-01-10 - Rating: 4)
Josh was very good man.Excellent service.I thought the price was to high for the task. I am a licensed plumber and know the business. I use you yearly The cost more than doubled from last time I used RR. I did not use the video service and wasnt credited for it or filling the tank with water. $409 Is way to expensive for a disabled vet on a fixed income.Yet the service was needed and done professionally. Thank you Josh and Roter Rooter....

Review 95 (2024-11-18 - Rating: 5)
Same service! Great job, great communication

Review 96 (2021-11-19 - Rating: 5)
Shaun Casey service man did a great job. He was professional & very nice. I had a plugged sewer line outside my house. I just needed a free est. Then I asked when he could take care the issue. He said right now. He used the hydro pressure wash to cut through & scheduled a snake cam guy to visit later. Price was good with a 6 mo warranty. He told me I possibly have tree roots growing in pipes & pipes could be busted as they are very old. Pipe cam guy will b here few days cant wait to see the unfortunate things. Shaun Casey did a well respected job. Thank you Shawn. Also let me add they arrived an hour early from what they told me. That was great for me. My day off work was ahead of schedule!

Review 97 (2021-02-01 - Rating: 5)
The initial contact was efficient, prompt and polite and they arranged a quick appointment. When the technician arrived, he was very courteous and thorough and he did a complete job, running through the lines at least twice. The price was very reasonable for the job done, which included replacing the seal on the toilet (one less thing for me to do - lol). Overall, a good experience and I would not hesitate to recommend their service to anyone.

Review 98 (2024-03-15 - Rating: 5)
Had a leaking water heater and Gary did a great job of communicating the issues and what we could expect. In the near future we will have it replaced and will ask Roto Rooter to put Gary on the job👍👍👍

Review 99 (2024-07-22 - Rating: 5)
Tim was great. Analyzed the issue quickly and made the repair. Thank you.

Review 100 (2023-08-28 - Rating: 5)
My kitchen sink was clogged and I was unable to remove the blockage by conventional means. Zach was able to remove the blockage quickly and efficiently, which turned out to have been very far downstream. He was professional and I would absolutely contact Rotorooter and Zach again if I ran into problems.

Review 101 (2023-09-19 - Rating: 5)
Skylar and the Roto-Rooter family are amazing. We were in a pinch, and they came and fixed it for a reasonable amount. No complaints , no attitude, just wonderful people trying to help out other people. Thanks a bunch you guys!!

Review 102 (2023-01-01 - Rating: 5)
We have an old toilet that often gets clogged. On new year eve it got very bad that we could not do anything. We submitted a request on line early morning and the company put it in for 6-8 PM. The technical named Andrew came at 7 pm and got it fixed. He was knowledgeable. He checked the sewer line first by running water in the sink. After that he used the snake. He also told us how to get the best deal for changing the toilet. I am very grateful that Andrew and this company work even on New Year Eve. I wish them the best.

Review 103 (2023-06-05 - Rating: 5)
Chris replaced hot and cold shut off valves and installed a new kitchen faucet in our older home, ran into some problems but he got it figured out. We were happy with the service. He was conscientious and worked hard to get the job done right. Love my new faucet! He did have to reschedule a couple times but we understood other jobs were more pressing than ours.

Review 104 (2023-09-27 - Rating: 5)
Fantastic experience! Employees were very respectful and very professional. They knew what they were doing and took care of the problem. If and when I am in need of their services again I would not hesitate to give this company my business!

Review 105 (2023-08-10 - Rating: 5)
Dale got out sewage problem fixed in a timely and professional manner. He even went above and beyond for us! Service desk was very responsive to calls and they got us all taken care of. Would definitely choose Roto-Rooter again!

Review 106 (2023-10-18 - Rating: 5)
I had a major repair needed. Roto-Rooter came out quickly. They were very helpful and did a great job explaining what needed to be done. I would use them again if needed.

Review 107 (2021-08-21 - Rating: 5)
My Technicians was very professional, knowledgeable and friendly. He was prompt even though he had nearly an hour to drive to my rural home. He was very informative of his procedure and the equipment that would be used. His skills with customer communication were excellent and honest.When the drain scope operator showed up, also on time they both worked very well as a plumbing team. I can definitely recommend this firm!

Review 108 (2023-01-07 - Rating: 5)
Elijah arrived right on time. He was polite, informative, and I felt comfortable having him do the clean-out. I could also tell that he’s a very hard worker! I would definitely have him back to do work again, when needed.

Review 109 (2022-11-16 - Rating: 5)
Blaine was very pleasant, knowledgeable, and professional. Our clogged pipe was ornery, but he took care of it with no problem. He also taught me several things about what NOT to put down the garbage disposal and sink! Very happy with service and will request him if we need to contact Roto Rooter.

Review 110 (2022-01-20 - Rating: 5)
He was very friendly and helpful. He offered to call my insurance company and work with them to help me get my insurance claim processed. Hes willing to help me clean up my basement after the flooding at a very reasonable price. It was much more than I expected. I will continue to work with them. Good Company.

Review 111 (2023-03-04 - Rating: 5)
Wade was an amazing technician. He replaced all the lines under our house and a few inside. He was at our home the entire day and did not once complain. He was very professional and very nice! Would highly recommend him

Review 112 (2023-09-27 - Rating: 5)
We have used this company several times now and it has been a positive experience every time. Our technician was informative, professional, friendly, and helpful in problem solving each issue with us at the lowest cost.

Review 113 (2023-08-23 - Rating: 5)
Technician was very professional and attentive to the issue of toilet leaking. Provided an explanation of the work required and an estimate of the cost. I agreed to the services required, and he installed with good quality work.

Review 114 (2023-08-06 - Rating: 5)
Amazing cooperation. Suddenly had an emergency issue that popped up today. Called and had someone out at the house within HOURS to service. Best service I’ve ever received throughout owning two homes.

Review 115 (2024-07-02 - Rating: 5)
Shawn was great. Very professional. Would highly recommend.

Review 116 (2023-11-21 - Rating: 5)
We had a great experience from start to finish! Cody was very knowledgeable and fixed our issue in less than an hour.

Review 117 (2023-06-19 - Rating: 5)
He was very pleasant, professional and courteous. He did the job in a timely manner and made sure that everything was working properly. You have a winner on your team! The tech was Shaun Casey.

Review 118 (2024-06-14 - Rating: 5)
Tim, did excellent work cleaning our septic line which has a clean out that is difficult to reach. Jerry

Review 119 (2022-10-20 - Rating: 5)
Service technician (Vincent) was polite and cordial. He was thorough in performing his job and cleanup after. He explained what he was going to do and how long it would take, and about the warranty period. Thanks Vincent and also office staff answering phones.

Review 120 (2022-04-06 - Rating: 5)
Jeremie arrived on time, was very professional, heard what we wanted, and immediately picked a great item that met our needs and installed it very quickly and neatly. He was kind and efficient throughout, and explained the source of the issue and then demonstrated how it was fixed. Great service!!

Review 121 (2021-06-08 - Rating: 5)
I scheduled a service appointment timeframe online & they called within 15min to confirm a time (same day!) We were having a slow leak from an upstairs tub (when it was being used). This tub drain has always been very slow. We have tried different things which semi worked off and on. Vince was very professional and was able to unclog the drain...hopefully fixing the small drip due to the back up of pressure. (We are keeping an eye on it since the service was just done today). They even have a 3 month guarantee for blockages! I was very pleased with the speed of the service & Vince’s friendliness & professionalism. He even gave us some tips on what to do to prevent clogs in the future. I was very pleased with the whole experience!

Review 122 (2024-03-03 - Rating: 5)
Jadan was an excellent tech. Explained everything he was doing & why. Very thorough & professional. Highly recommended!!

Review 123 (2022-04-24 - Rating: 5)
I just want to say thank you to the company for having such great workers with their amazing work! I want to thank @vincent for his great service today. He was sent to us on time because we had an emergency. He was very friendly and funny at the same time. We are very happy and would highly recommend Roto-Rooter Plumbing & Drain services to people!

Review 124 (2021-11-19 - Rating: 5)
Tony & his team came out and did a great emergency repair on our sewer line. He was professional, courteous & hard working. Our work required access the line from our neighbors yard, Tony was respectful of their property & overall everyone was happy with the outcome.

Review 125 (2024-11-27 - Rating: 5)
Dustin was great…personable and professional!

Review 126 (2022-08-19 - Rating: 5)
Roto Rooter was able to get someone out to my home within hours whereas other companies couldn’t get out to my home until 6 days later. Brian Pinkelton was courteous and professional; he fixed my severely leaking shower promptly and also gave me valuable advice for how to maintain my plumbing further down the line. He listened to my concerns about my water system in general and let me know when I should look at replacing certain pipes in the future. I will use this service again, thank you!

Review 127 (2022-09-15 - Rating: 5)
After trying everything I could think of (putting up with 4 days of clogged kitchen sinks & not running dishwasher) - thankful for help. Josh Powell was a very polite , very nice. He explained what he was doing as job went along. Highly recommend this young man. Thank you , Josh! KS

Review 128 (2022-11-29 - Rating: 5)
I live in a mobile home with more than a bit of age to it so things tend to break more often that preferred. Tonight was the fourth time in two years Ive had plumbing issues and Roto-Rooter has fixed it up perfectly each time. Fair prices too. Theyre the only ones I call for any issues and Ive spread the word to family and friends to do the same. Top notch work and top notch staff.

Review 129 (2023-01-06 - Rating: 5)
Great response time and service! Our sewer line collapsed and Roto Rooter came out and within a few days had us back up and running. They came out right before a holiday in the bitter cold and got use taken care of. All at half the cost compared to another local company

Review 130 (2022-09-12 - Rating: 5)
I used the e-Schedule Service for the first time with Roto-Rooter, I requested service for a Water Valve replacement for the Washer Connection, I submitted late evening, I received a call back confirmation within hours, NOT Days from MISSY, I also received a second call from JASON to confirm the Date and Time, and he made it possible for me to have the Service Replacement earlier, I was able to get this part of the project done ahead of time. The Service Technician was Mr Wade G., He was on time, and explained everything BEFORE starting, and as he was working on the repair/ replacement. I asked him to take a look at other plumbing issues, He took the time to evaluate those concerns, and made recommendations, I will call them back for the next phase of repairs.Thank You Very Much.MAH.

Review 131 (2022-06-03 - Rating: 5)
Jabie was professional, efficient, and personable in taking care of my backed up drains. You couldnt ask for a better representative for your company. He explained the situation thoroughly and then got down to the job at hand. He quickly fixed the 3 sinks in two rooms without a hitch. I would gladly recommend your company and Jabie in particular for plumbing repairs.. I noticed the problem at 10am and it was solved by 2:30pm. Great job and great employee!

Review 132 (2023-12-22 - Rating: 5)
Cody was friendly and explained everything that was going to be done and answered all of my questions. He was efficient in his service and had it completed in no time.

Review 133 (2021-04-17 - Rating: 5)
My main sewer line was clogged and I needed someone out since all water drained was coming through the floor drain. Vincent and Jacek came out and were incredibly professional, easy to work with, and had the clog out quickly. I appreciated the great customer service and would definitely recommend for any unclogging needs. The six month warranty is also a big plus and better than their competitors.

Review 134 (2023-01-02 - Rating: 5)
We discovered a burst pipe on New Years Eve that had flooded our crawlspace to the brim. They were able to get us an emergency technician who drained a swimming pool’s worth of water and fixed the pipe within 24 hours, despite the holiday. Beyond that, he was knowledgeable, diligent, friendly, and went above and beyond despite the holiday to get the job done. He was a life saver.

Review 135 (2023-04-09 - Rating: 5)
The technician was prompt & very friendly & courteous! He fixed the problem that another plumber destroyed! We can’t thank him enough! We will have Roto-Rooter back again without a doubt!

Review 136 (2022-12-20 - Rating: 5)
All day job replacing the waste pipe from a second floor bathroom to the basement. Except for the inevitable noise, Wade was discreet and quiet even tiptoeing when he noticed my mother had fallen asleep in front of the TV. He kept us informed throughout the day and evening of the progress. Except for the plumbing problem itself, it was all together a very good experience. Our only complaint is of course the price but they are pros.

Review 137 (2022-08-05 - Rating: 5)
Vincent was extremely professional. He completed the work quickly and explained what he was doing. Clogged drain was cleared within 2 hours of my phone call. Excellent service!

Review 138 (2022-05-02 - Rating: 5)
These people ROCK! Not only did they come out right away the same day but cleared up our drain problem quickly and reasonably! They are the best! Jabie was the man getting our problem fixed and with up to date communication - I hope he can be recognized for his ABOVE and BEYOND effort with a RAISE! Thanks SO much!

Review 139 (2022-07-29 - Rating: 5)
My kitchen drain, which has always run slow, was completely clogged. The technician quickly was able to unstop the drain (about 20 minutes!). Elijah Richards was professional, skilled and friendly! I highly recommend him and RotoRooter!

Review 140 (2023-10-27 - Rating: 5)
Will be calling Roto Rooter for all plumbing needs from here on out. Tony was friendly, professional and informative! I appreciate how fast the work was done as well!

Review 141 (2024-09-27 - Rating: 5)
Josh shared that I need to update the crawlspace. Cody and John replaced the sump pump today. The crawlspace is now ready for the cleaning part. Many thanks for helping.

Review 142 (2023-08-31 - Rating: 5)
Work was investigated and pictures taken. Estimate was given and packages discussed with serviceman and one was agreed on. Job was finished and clean up after verifying that all was good. Very satisfied

Review 143 (2024-02-02 - Rating: 5)
Tim and Dustin were great. Very professional and knowledgeable. Polite and courteous and went over every option for our situation. Would highly recommend their service.

Review 144 (2022-03-03 - Rating: 5)
Chris was awesome. Arrived after I came home after work and went right to work. I look forward to the camera follow up so Ill know if there are any other issues to address. Quality service at a reasonable price

Review 145 (2021-02-17 - Rating: 4)
Original technician scheduled by the call center was a drain technician who unclogs drains even though I specifically stated I needed the shower drain repaired. My wife took the day off from work to be there for this initial appointment. Shortly before the appointment time, I received a call saying that they scheduled the wrong type of worker. I had to take time off from my job and wait 2 more days fir the repair. The plumber who did the repair was very pleasant, informative and professional. His work is greatly appreciated. The person who took my initial call... They messed up and didnt listen to what I actually needed.

Review 146 (2024-02-15 - Rating: 5)
Great job came out the supervisor and the tech both were very experienced and knew everything what to do very kind to both of us me and my wife

Review 147 (2023-01-06 - Rating: 5)
Blaine did a great job examining the situation and fixing the problem in a timely manner. Unlike Blaine, plumbing companies were either unavailable or unable to fix the problem. But Blaine had lots of experience and knowledge, and Blaine helped me get my kitchen back to normal with an unclogged sink. I am so thankful for Blaine’s help.

Review 148 (2024-01-09 - Rating: 5)
They came in a timely manner and gotThe drain cleaned quickly. Explained all of our options and did a great job.

Review 149 (2021-11-20 - Rating: 5)
Our service guy Chris was very nice and knew what he was doing. He was even early for the appointment. Once he found out my hubby was prior military he gave a discount as well. Thank you for getting us draining again.

Review 150 (2023-12-11 - Rating: 5)
These guys are awesome! Came in fast got the job done and great service !!! Highly recommended, lost earring in the kitchen sink,,,no problemo!!

Review 151 (2023-09-04 - Rating: 4)
I had 3 different technicians come out and they were all professional. Micha came out and did the job and was great. I have no complaints on the professionalism of this company.

Review 152 (2021-10-22 - Rating: 5)
Andrew Runge came out to unclog window well drain (runs into footing tile drainage system). Was very professional with his work, took the time to explain to me the problem and his resolution, and was very courteous. Very impressed with both his attitude and his workmanship. Would definitely appreciate having him out on any future service calls.

Review 153 (2022-06-02 - Rating: 5)
We woke up to sewage pumping in our yard and basement. The tech responded quickly and was professional and went right to work clearing our drain out. He fixed the problem and we were extremely happy with the response and service.

Review 154 (2024-05-09 - Rating: 5)
First an foremost thank you for being quick and handling the problem. Your tech Conner was very polite and handle the situation professionally.

Review 155 (2021-03-20 - Rating: 5)
My technician was great—took the time to diagnose, provide me with options repair/address the issues. He did not rush through the job, nor did he try to upsell me. He was respectful of my home, wore a mask and cleaned up after the work was completed.

Review 156 (2022-05-08 - Rating: 5)
Vincent was great! He went above and beyond to get the job done and make sure we understood what was wrong. We appreciate how thorough he was. Polite, respectful, friendly. Thank you Vince!

Review 157 (2022-04-25 - Rating: 5)
They installed a sump pump and drains. Very well done and appreciated the time Scott took to talk with and the my children. Im looking forward not to have to worry about water in the crawl space in coming season. Thank you for your services.

Review 158 (2024-06-08 - Rating: 5)
Devin was exceptibly professional, had a few problems but stayed in high spirits throughout

Review 159 (2024-03-13 - Rating: 5)
CONNER HEARN did a great job cleaning out my sewage drain would definitely suggest using him and his services to friends and family.

Review 160 (2023-08-22 - Rating: 5)
Elijah and another tech came to get my bathtub draining again. They were very professional and polite. They even cleaned my tub out after fixing the drain.

Review 161 (2023-05-23 - Rating: 5)
Jason Hoffmann and Ernie Johnson installed a new water heater and also fixed my half bath. They did a great job and were done within 1 day.

Review 162 (2022-12-31 - Rating: 5)
William was the service tech that came out and did the work for me. He was very professional very quick and very pleasant he took the time to explain everything to not only me, but my mother definitely would recommend him

Review 163 (2024-04-11 - Rating: 5)
My appointment went extremely well with Mr. Shannon today. He was very informative.

Review 164 (2023-03-30 - Rating: 5)
Came in, did the job. didnt want to have to do extra and charge me more. got it done with the first less invasive method after some persistence. Been a local company as far as I know. cant speak to the whole but the guy i got was 10/10

Review 165 (2022-09-10 - Rating: 5)
Sam was very professional and awesome to work with. He was thorough when unclogging our toilet ! I will specifically ask for him next time I had such a great experience!

Review 166 (2021-02-09 - Rating: 5)
My pipes froze and they worked me into the schedule. Jim was very nice and upfront about the charges. Ive used them before to have a water heater replaced and will continue to use them for any plumbing needs. They are great!

Review 167 (2023-04-04 - Rating: 5)
Josh did a great job! He was very knowledgeable and worked very hard to help with our situation. Would definitely recommend!

Review 168 (2022-09-08 - Rating: 4)
Vince was great. Super nice guy. Did a great job cleaning up after he finished. Rates are rather steep, but they can often get to you faster.

Review 169 (2024-03-20 - Rating: 5)
Great service for great price. Water pressure suddenly went low. They fixed it and even improved our water pressure!

Review 170 (2022-09-10 - Rating: 5)
The best experience! Chris was right on time, very professional, explained the process, very patient and knowledgeable. I called for urgent service after my basement got flooded, this was taken care of in a few hours!!

Review 171 (2022-09-24 - Rating: 5)
Technician answered all my questions. He explained the services available for clearing sanitary service line, including costs. Technician also made recommendation based on my description of issues and observations of large tree in back yard. I would recommend this company.Thank you Andrew.

Review 172 (2022-04-30 - Rating: 4)
Our sewer line failed. Roto-Rooter staff assessed the issue and subsequently dug up our blocked line, and replaced it with a PVC sewer pipe to connect to the township sewer system. They had a separate team to clean the crawlspace where the sewer had overflowed for several weeks before we identified the problem.Their service was prompt ans effective. In my view their system of getting contracts signed is terrible. Their supervisors work with electronic tablets and hand you a tablet and ask you to sign on the line - where you cannot see what contract you are signing. We insisted on pulling up the contract. He was able to do that but acted surprised that we wanted to see it. Then the same team handed us the tablet with another signature line. This one said that we were affirming that all the work was done to our satisfaction. We balked at this since no work had been done. But he pushed back that his manageers wouldnt let them buy any materials until that form was signed.I think this is an issue of the company transisoning from traditional paper forms to electronic systems They havent thought how this feels to the customer. We went ahead and trusted that this is a well established company, not a fly-by-night operation. We did sign as requested and the work was done promptly to our satisfaction.

Review 173 (2021-06-24 - Rating: 5)
Terrance and Wade arrived on time, assessed the scope of the job and gave a reasonable estimate of the cost in a polite, professional manner. Wade stayed on site several hours making sure that everything was completed to our satisfaction. My husband and I highly recommend Roto-Rooter.

Review 174 (2022-09-22 - Rating: 5)
We worked with Vince. He did a great job diagnosing our toilet draining problem and bringing in roto-rooter resources to fix it. We appreciated his candid and thorough explanations of our plumbing issues.

Review 175 (2024-02-14 - Rating: 5)
Best service in town! The staff is extremely professional and competent! I highly recommend Shawn! Thanks so much!

Review 176 (2023-09-13 - Rating: 5)
Honest, quality service! I would highly recommend! Each member of the team we worked with was friendly and professional! Give them a try, you wont be disappointed!

Review 177 (2023-09-02 - Rating: 5)
The tech, Jadan, was courteous and knowledgable, did an overview of the situation, provided an estimate of the cost, around $200, and then used the snake to clear the obstruction, and cleaned the area when done.

Review 178 (2022-08-13 - Rating: 5)
Sam was my tech . He had to flush the drain out in the backyard . The water system is awesome way to go fast and easy 😀 . Im always satisfied with the services that Mr Rooter has to offer. The prices are right on point 👉as well . Thks so much

Review 179 (2022-01-11 - Rating: 5)
Vincent was professional, knowledgeable, and very informative about the situation with our sewer drainage issue and he fixed the issue on top of everything. Thank you for taking such good care of our drainage issue Would highly recommend. Thank you. Ed B.

Review 180 (2023-11-19 - Rating: 5)
A+ service. Was here within an hour of calling. Drain man was awesome. Camera man was awesome. Got me fixed up and ready for repairs. A+

Review 181 (2021-04-30 - Rating: 5)
In this COVID era, the major challenge is to find someone who is willing to repair those basic home maintenance work with quality, in-time and at an affordable price. I called Roto-Rooter, phone was picked by Ashley, very professional, took note of repairs needed, gave me a window for the same day service. The technician , Jacek M arrived about 45 mins early, inspected the issues, fixed it right away. And left within 20 mins. He was very professional, courteous, followed all the COVID safety protocols.Other companies that we reached out earlier were not interested in work since it was too small for them or they were giving me appointment about 2 weeks in future. You can’t wait for leaking water tanks to be fixed for that long. Roto-Rooter saved the day. I would recommend Roto-Rooter service to anyone.

Review 182 (2022-02-06 - Rating: 5)
Jabie was polite knowledgeable professional and had my issues taken care of in less than 30min. Considering especially the harsh weather conditions he traveled in and had to work in outside my home. He was great